Overview of salaries statistics of the profession "Bilingual Collections Specialist in Canada"

Related Searches: Entry-Level, Implementation, Consulting, Resume, Interview, Job Description, Position, Jobs, Work, Customer Service, Project Management, Systems IntegrationUnlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.ADP is hiring an Implementation Specialist I. In this position, you'll leverage our top-ranked training programs and world-class service guidelines to create exceptional onboarding experiences for each product or service implementation. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. RESPONSIBILITIES: Implement ADP's solution to non-complex clients, following ADP guidelines, and in accordance with client expectations Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness Work under direct supervision to resolve issues and provide solutions, with guidance Engage with client throughout implementation, until client is successfully running ADP solutions Interact/collaborate with ADP associates in sales and customer service Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise QUALIFICATIONS REQUIRED: 0 to 2 years of experience working in a client service environment High school diploma or equivalent in education and experience Bilingual in English and French PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: Bachelor's degree Proven ability to maintain focus and work effectively with multiple demands Ability to work as part of a team to accomplish tasks Strong client relationship skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations Proficient in the latest web technologies and working knowledge of various operating systems Excellent analytical skills and time management skills Excellent communication skills both verbal and written Proficient using Microsoft Office Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Application Deadline: 06/27/2024Address:VIRTUAL61 - HomeRes - QC - BMOLanguage Requirements for role: Strong verbal and written language skills in both French and EnglishCertifications: Must have completed IFIC or CSC Work from home Availability to work between 10:00AM and 8:00PM EST Monday to Friday (37.5 hours per week)Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects. Advises customers on wealth and investment strategies and products that meet customer's objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.Primarily outbound calls to customers to look proactively for opportunities to enhance customer experience by providing products that meet investment needs. There is the potential to take inbound calls should market conditions warrant it.Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.Provides professional quality sales and service for customer and prospect inquires, issues and requests.Probes to understand customer needs and advises them through their unique investment needs.Achieves sales targets with a focus on relevant investment products.Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups.Escalates complex or unresolved customer situations to senior managers as required.Performs any required documentation after completed customer interactions to ensure customer's requests are accurately processed.Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner.Integrates marketing promotions and programs into customer conversations where appropriate.Maintains the confidentiality of customer and Bank information.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.High school diploma or equivalent work experience.Knowledge of competitive market place trends and product offerings.Knowledge of BMO Investment / BMO InvestorLine products and services.Completed Canadian Securities Course (CSC) or IFIC course / IIROC licensed as an Investment RepresentativeSome understanding of Risk Management & Compliance.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Grade:4Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Application Deadline: 06/27/2024 Address: VIRTUAL61 - HomeRes - QC - BMO Job Family Group: Wealth Sales & Service Language Requirements for role: Strong verbal and written language skills in both French and English Certifications: Must have completed IFIC or CSC Work from home Availability to work between 10:00AM and 8:00PM EST Monday to Friday (37.5 hours per week) Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects. Advises customers on wealth and investment strategies and products that meet customers objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed. Primarily outbound calls to customers to look proactively for opportunities to enhance customer experience by providing products that meet investment needs. There is the potential to take inbound calls should market conditions warrant it.Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided. Provides professional quality sales and service for customer and prospect inquires, issues and requests. Probes to understand customer needs and advises them through their unique investment needs. Achieves sales targets with a focus on relevant investment products. Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups. Escalates complex or unresolved customer situations to senior managers as required. Performs any required documentation after completed customer interactions to ensure customers requests are accurately processed. Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner. Integrates marketing promotions and programs into customer conversations where appropriate. Maintains the confidentiality of customer and Bank information. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. High school diploma or equivalent work experience. Knowledge of competitive market place trends and product offerings. Knowledge of BMO Investment / BMO InvestorLine products and services. Completed Canadian Securities Course (CSC) or IFIC course / IIROC licensed as an Investment Representative Some understanding of Risk Management & Compliance. Specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits: $37,500.00 - $69,500.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.

Application Deadline: 04/05/2024Address: VIRTUAL61 - HomeRes - QC - BMOJob Family Group:Retail Banking Sales & ServiceUnderstands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on borrowing strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups. Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.May provide training and coaching to junior associates as needed.Probes to understand customer needs and provides advice related to personal banking and borrowing strategies in the best interests of the customer.Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.Escalates complex or unresolved customer situations to managers as required.Performs any required documentation to ensure customer's requests are accurately processed.Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.May research and investigate lending applications, following established processes.Handles customer contacts in an informed, professional, and efficient manner.Integrates marketing promotions and programs into customer conversations, where appropriate.Maintains the confidentiality of customer and Bank information.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Makes credit decisions / recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures.Uses authorized credit qualifications as needed to fulfill customer requests.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Knowledge of personal lending and home financing products.Knowledge of competitive marketplace and trends in product offerings.Knowledge of contact centre operational processes and policies.Knowledge of call centre technology, processes and metrics.Term Investment Qualified (as required).Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$37 500,00 - $69 500,00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Our client is a seeking a Intermediate Digital Analytics Specialist to create data layer requirements and reporting for redemption flowDuration - Until March 31, 2025 Location - Toronto or Montreal Work Mode - Hybrid work: 3 days/week in office presenceProject Scope This role is to create data layer requirements and reporting for redemption flow to enable digital analytics data collection, dashboarding and analysis.Must HavesMarketing and analytical experience related to digital/eCommerce.Client-side experience using HTML, JavaScript, JSON, CSS, RegEx, Markdown or similar.Use and deep understanding of Web Analytics tools and terminology, data layers, tag management solutions for websites and mobile applications. Nice to HaveBilingualAirline IndustryResponsibilitiesSupporting the Adobe Analytics and Google Analytics data roadmap at the organization.Ensure the ongoing efficacy of Adobe Analytics as an accurate, robust source of truth to measure performance and provide insights into our digital channels including website, mobile apps, and applications.Supporting the enhancement of organization data centric culture, ensuring the team will continue to meet the evolving needs of business.Oversee data efficacy of custom and complex user behavior tracking within click-stream and personalization technologies, such as Adobe Analytics, Google Analytics, Adobe Target, Google Ad Manager and mobile CDPs.Optimize data by consolidating and structuring the data to derive anomalies increasing fraud capabilities. Apply

Accounts Receivable - Bilingual French and EnglishThis is a Hybrid or Remote position. You can work from home, or from one of our two offices in Laval, QC or Mississauga, ON.This is contract position for 18 months to cover maternity leave. Position Overview:The Accounts Receivable (A/R) Clerk is directly responsible for performing data entry and related duties in posting accounts receivable payments. This position involves interaction with customers to provide billing information and support in order to facilitate swift payment of invoices due to the organization. Essential Job Functions:Assist recording, mailing, and/or filing appropriate documentsPost and reconcile customer paymentsBalance daily A/R batchesPost customer paymentsTake incoming phone calls for payments from customersSend bill reminders and statements to clientsPost financial transaction to SAPPost invoicesMake collection callsUpdate service contractsProcess automatic paymentsCall clients with declined credit cardsEnter invoices in customers portalsPrepare bank deposits RequirementsEntry-level positionAbility to maintain and preserve strict confidentiality.Must be computer literate with specific experience in Microsoft Windows, Microsoft Office, and Windows programs Word and ExcelAbility to communicate effectively and diplomatically, both verbally and in writing.Ability to format and draft correspondence, forms, reports, and proposals.Ability to organize, prioritize, and multi-task.Ability to take initiative and work with minimal supervision.Strong diplomatic, negotiation, and conflict resolution skills in order to handle late payments and delinquent accounts.Excellent phone skillsStrong organizational and time management skillsGood attention to detail We offer an industry leading compensation plan, including:Top salary commensurate with experienceFull benefitsVacation and personal daysRemote or hybrid workGreat company cultureCompany events

Job DescriptionAre you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?As one of world’s leading, and fastest-growing home furnishing retailers, we know what it takes to build a satisfying career.The Role:As a Bilingual Customer Service Center Representative (English & French), you are responsible for providing excellent service to all our customers. You will assist customers with sales, in-store pickups and returns as well as address customer issues and provide timely and appropriate solutions.What this role brings to you:The possibility of being part of a dynamic team and cultureThe opportunity to have a rewarding career with various prospects for career advancement across different functions and teamsA great benefit package for full-time colleagues (including medical, vision and dental)An amazing colleague discount on all JYSK products What you bring to the role:Able to maintain a positive attitude while working under pressureStrong problem-solving abilitiesAt least one year of experience in a customer service environmentHigh school diploma or equivalentIf this sounds like an opportunity for you, come join JYSK and experience it for yourself!JYSK Canada is proud to be an equal opportunity employer. We welcome and encourage all candidates to apply. Our company values diversity and is committed to creating an inclusive culture where Colleagues can fully develop and utilize their talents and strengths. We consider all applications on the basis of the position requirements, and we do so without regard to any unrelated factor and/or characteristic. Reasonable accommodations are available upon request for candidates taking part in all aspects of the hiring process. QualificationsCompensation: Generally, the hiring range for this position is $19.00 to $21.00 per hour. Job Location

Job DescriptionAre you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?As one of world's leading, and fastest-growing home furnishing retailers, we know what it takes to build a satisfying career.The Role:As a Bilingual Customer Service Center Representative (English & French), you are responsible for providing excellent service to all our customers. You will assist customers with sales, in-store pickups and returns as well as address customer issues and provide timely and appropriate solutions.What this role brings to you:The possibility of being part of a dynamic team and cultureThe opportunity to have a rewarding career with various prospects for career advancement across different functions and teamsA great benefit package for full-time colleagues (including medical, vision and dental)An amazing colleague discount on all JYSK products What you bring to the role:Able to maintain a positive attitude while working under pressureStrong problem-solving abilitiesAt least one year of experience in a customer service environmentHigh school diploma or equivalentIf this sounds like an opportunity for you, come join JYSK and experience it for yourself!JYSK Canada is proud to be an equal opportunity employer. We welcome and encourage all candidates to apply. Our company values diversity and is committed to creating an inclusive culture where Colleagues can fully develop and utilize their talents and strengths. We consider all applications on the basis of the position requirements, and we do so without regard to any unrelated factor and/or characteristic. Reasonable accommodations are available upon request for candidates taking part in all aspects of the hiring process.QualificationsCompensation: Generally, the hiring range for this position is $19.00 to $21.00 per hour.

Application Deadline: 04/21/2024Address:VIRTUAL61 - HomeRes - QC - BMOMust be bilingual French English.Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.Delivers exceptional customer service that builds trust through expertise, responsive service and support.Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.Develops and maintains long-term, profitable relationships and expands share of wallet.Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.Handles incoming calls in an informed, professional, and efficient manner.Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.Integrates marketing promotions and programs into customer conversations as appropriate.Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.Analyzes data and information to provide insights and recommendations.Manages all transactions related to customer calls or refers to appropriate internal business groups.Escalates complex or unresolved customer situations to managers as required.Completes required documentation to ensure customer's requests are accurately processed.Organizes work information to ensure accuracy and completeness.Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.Delivers exceptional customer service that builds trust through expertise, responsive service and support.Follows documented policies and procedures to execute transactions, activities and processes.Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.Maintains the confidentiality of customer and Bank information.Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.Knowledge of BMO products and services - Good.Knowledge of competitive marketplace and trends in product offerings.Specialized knowledge.Verbal & written communication skills in French and English - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Grade:4Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

GENERAL SUMMARYTo assist management in overseeing daily sort, delivery / pickup activities and remote domicile location/feeder Ops (where applicable). Leads the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods)REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Educational Requirements High school diploma/equivalent Related Experience Requirements Minimum number of years required for entry to this job2 years current courier experience Technical Skill Requirements Solid knowledge of the following:Must possess a valid drivers licence and have a good driving record.Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.Remains current with training in BP and defensive driver / process updates.Good understanding of FedEx products, features of service, general operations.Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.Some knowledge of Federal Express operations and Canadian Customs regulations an asset.Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.Ability to prioritize and delegate in a time-sensitive manner. Interpersonal Skill Requirements Demonstrated excellent interpersonal, customer relations and communication skills.Good analytical, problem solving, prioritization and organization skillsTeam playerDISCLAIMERThis job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administeredSalary: . Date posted: 04/18/2024 06:39 PM

This is an interview position. GENERAL SUMMARY To assist management in overseeing daily sort, delivery / pickup activities and remote domicile location/feeder Ops (where applicable). Leads the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods)REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Educational Requirements High school diploma/equivalent Related Experience Requirements Minimum number of years required for entry to this job2 years current courier experience Technical Skill Requirements Solid knowledge of the following:Must possess a valid full drivers license and have a good driving record.Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.Remains current with training in BP and defensive driver / process updates.Good understanding of FedEx products, features of service, general operations.Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.Some knowledge of Federal Express operations and Canadian Customs regulations an asset.Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.Ability to prioritize and delegate in a time-sensitive manner. Interpersonal Skill Requirements Demonstrated excellent interpersonal, customer relations and communication skills.Good analytical, problem solving, prioritization and organization skillsTeam playerNOTE: This position will be based out of 30923 Wheel Ave, Abbotsford, BC V2T 6H1Note 2: This is a repostDISCLAIMERThis job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administeredSalary: . Date posted: 04/17/2024 06:32 PM

GENERAL SUMMARYTo assist management in overseeing daily sort, delivery / pickup activities and remote domicile location/feeder Ops (where applicable). Leads the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods)REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Educational Requirements High school diploma/equivalent Related Experience Requirements Minimum number of years required for entry to this job2 years current courier experience Technical Skill Requirements Solid knowledge of the following:Must possess a valid drivers licence and have a good driving record.Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.Remains current with training in BP and defensive driver / process updates.Good understanding of FedEx products, features of service, general operations.Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.Some knowledge of Federal Express operations and Canadian Customs regulations an asset.Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.Ability to prioritize and delegate in a time-sensitive manner. Interpersonal Skill Requirements Demonstrated excellent interpersonal, customer relations and communication skills.Good analytical, problem solving, prioritization and organization skillsTeam playerNOTE: This position is based at A7-3708 50 Ave, Lloydminster, AlbertaT9V0V7DISCLAIMERThis job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administeredSalary: . Date posted: 04/03/2024 06:33 PM

Who Are We?NATIONAL CREDIT RECOVERY INC. (NCRi) is a national collection. It is our mission to demonstrate to each valued client that we can liquidate placements, achieve excellent results, and provide timely status reports consistent with the client’s expectations. NCRi was established with one purpose: to change the model by which collection agencies operate.NCRi creates long and successful client relationships by being committed to maintaining our clients’ branding and integrity, and by producing consistent results. Our core philosophy is based on professionalism and respect. This philosophy has enabled NCR to become the partner of choice for many clients nationally. Our commitment to creating a partnership with each client is based on the concepts of high-quality service and cutting-edge innovative technology. This allows us to respond more efficiently and proactively to our clients’ changing needs.We are a global organization with multiple locations in Canada and abroad. We are excited to provide internal and external growth opportunities as we continue to expand. NCRi is proud to offer our Agents initial paid training, monthly coaching, performance management support and ongoing learning and development opportunities. We value providing numerous employee engagement and philanthropic initiatives throughout the year also. We’d love to have you join our team!Home Office Equipment Requirements:Equipment will be provided by the companySuccessful candidates will be pre-screened by our Tech Support team to ensure they meet all requirements to proceed, prior to being invited to the training.High-speed internet with hardwired connection from the computer to the modem. Speed should be 50 MPBS download and 20 MPBS Upload.What You’ll Be Doing:Communicate with customers for all outstanding amountsEstablish a solid professional relationship with customers and educate them on best practicesNegotiate the best payment arrangement to help resolve customers’ billsMaintains a high level of professionalismContact past due customers by phone, request payment & negotiate appropriate payment arrangements, Send correspondence to delinquent/collection customersUpdate customer account information with e.g. commitments to pay, amounts & dates, collection call updates. Document call activity detailsHandle objections & excusesPerform to regulatory standards and best practice on collectionsAchieve individual collection targets, to meet Department and Company goalsWhat You Bring:1+ years of experience in collections, especially in 1st party collectionsExcellent oral and written communication skills in English and French for consistent collection callsGood math skills with the ability to perform basic calculations quicklyAbility to pass a background checkStrong organizational and time management skillsStrong understanding of Microsoft Excel and OutlookAbility to adapt in a fast-paced environmentWe offer:Competitive base pay, plus uncapped performance-based commission!Competitive insurance coverage, incentives, paid training and breaksOutstanding referral bonus programFun perks: Holiday events, food days, giveaways, prizes, themed events and more!As our Company expands, we will need to grow our leadership team! We'll show you a clear career path and provide the tools you need to earn more responsibilities and promotions. Nothing more satisfying than seeing your career grow within a caring organization.We are committed to providing the best work environment you’ve ever experienced!!NCRi welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the all aspects of the selection process.Start your amazing career with NCRI today.

Application Deadline: 05/19/2024Address: VIRTUAL(R)59 - HomeRes - ON - BMOJob Family Group:Customer Shared ServicesCollaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.Delivers exceptional customer service that builds trust through expertise, responsive service and support.Sends out client communications, transaction processes, and interfaces with operations partners to ensure customer needs are met.Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.Develops and maintains long-term, profitable relationships and expands share of wallet.Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.Handles incoming calls in an informed, professional, and efficient manner.Addresses the most complex escalated customer requests and transactions.Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.Integrates marketing promotions and programs into customer conversations as appropriate.Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.Sends out client communications, transaction processes, and interfaces with operations partners to ensure customer needs are met.Provides advice and guidance to assigned business/group on implementation of solutions.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Develops action plans and solutions to maximize recovery and safeguard the Bank's interests.Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.Gathers and formats data into regular and ad-hoc reports, and dashboards.Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.Manages all transactions related to customer calls or refers to appropriate internal business groups.Escalates complex or unresolved customer situations to managers as required.Completes required documentation to ensure customer's requests are accurately processed.Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.Leads/participates in the design, implementation and management of core business/group processes.Supports the development and promotion of a business/group program.Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.Delivers exceptional customer service that builds trust through expertise, responsive service and support.Follows documented policies and procedures to execute transactions, activities and processes.Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.Maintains the confidentiality of customer and Bank information.Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.Focus may be on a business/group.Thinks creatively and proposes new solutions.Exercises judgment to identify, diagnose, and solve problems within given rules.Works mostly independently.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.Knowledge of BMO products and services - Good.Knowledge of competitive marketplace and trends in product offerings.Specialized knowledge from education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Compensation and Benefits:$42,300.00 - $78,400.00Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Application Deadline: 05/19/2024 Address: VIRTUAL(R)59 - HomeRes - ON - BMO Job Family Group: Customer Shared Services Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes. Delivers exceptional customer service that builds trust through expertise, responsive service and support. Sends out client communications, transaction processes, and interfaces with operations partners to ensure customer needs are met. Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager. Develops and maintains long-term, profitable relationships and expands share of wallet. Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments. Handles incoming calls in an informed, professional, and efficient manner. Addresses the most complex escalated customer requests and transactions. Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer. Integrates marketing promotions and programs into customer conversations as appropriate. Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts. Sends out client communications, transaction processes, and interfaces with operations partners to ensure customer needs are met. Provides advice and guidance to assigned business/group on implementation of solutions. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Develops action plans and solutions to maximize recovery and safeguard the Banks interests. Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals. Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations. Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports, and dashboards. Develops and executes short term tactics/plans to drive specific behaviours, activities, and results. Manages all transactions related to customer calls or refers to appropriate internal business groups. Escalates complex or unresolved customer situations to managers as required. Completes required documentation to ensure customers requests are accurately processed. Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting. Leads/participates in the design, implementation and management of core business/group processes. Supports the development and promotion of a business/group program. Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences. Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses. Delivers exceptional customer service that builds trust through expertise, responsive service and support. Follows documented policies and procedures to execute transactions, activities and processes. Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed. Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner. Maintains the confidentiality of customer and Bank information. Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient. Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards. Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good. Knowledge of BMO products and services - Good. Knowledge of competitive marketplace and trends in product offerings. Specialized knowledge from education and/or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Compensation and Benefits: $42,300.00 - $78,400.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.

Are you a Level-2 Insurance Broker with a solid understanding of Home Insurance policies, carrier portals, and know how to write new business, conduct renewals? If this is you, then continue reading as one of our well-established Mid-sized Insurance Brokerage is currently hiring! ABOUT OUR CLIENT Our client is one of the leading family-owned insurance brokerages providing insurance and risk management programs for Small, Medium, and Large enterprises. With over 35 years of experience in the industry, they have a strong reputation and history of advocating for their clients. ABOUT THE OPPORTUNITY You will report your work to the Department Manager and will be responsible for managing a delegated book of business consisting of VIP & High Net Value clients. This position is based out of their head office located in Burnaby that is dog-friendly and offers free parking! ABOUT THE POSITION While providing best-in-class service, your duties will involve: Analyzing client coverages and exposures to provide expert advice. Proactively contacting insureds regarding renewal increases and remarket as necessary. Consistently providing a high level of customer service in a prompt, courteous, and professional manner. Efficiently and accurately underwriting new and renewal business accordingly to company or program guidelines. Processing policy renewals, endorsements, and cancellations in accordance with established office procedures and best practices. Calculating premiums and rates; apply payments and/or refunds. Completing the binding, invoicing, premium collection, and file documentation of assigned accounts. THE REQUIREMENTS Hold a Level 2 insurance license Have 3+ years of experience in Home Insurance products at a brokerage Portal experience - Intact, Aviva, Wawanesa, Premier, Cansure, etc. Familiarity with EPIC and/or Agency Manager (TAM) is an asset. Strong communication skills and the ability to work well independently. COMPENSATION $60,000 to $68,000 per annum depending on experience + commissions on new business. Relocation assistance. Comprehensive benefits package including RRSP matching. 3 weeks’ vacation to start. Access to company-paid education and training courses. Enjoy working out of a modern, dog-friendly office! Opportunity to work with an amazing and well-respected brokerage. HOW TO APPLY Please apply directly to this posting with the most recent version of your resume. If you would like to speak with us regarding this position, please contact Donal Byrne at [email protected] To learn more about our open positions, visit us at impactrecruitment.ca. ABOUT IMPACT RECRUITMENT Specializing in a wide variety of industries and verticals, Impact Recruitment is passionate about matching exceptional talent with exciting new opportunities across North America. For job seekers, we offer a dedicated approach to finding the right opportunity for your career growth. The Certified Candidate system by Impact Recruitment is designed to ensure your next career move is the right one. We take the time to thoroughly understand your technical abilities, your career goals, and you. Become a Certified Candidate and enjoy a better recruitment experience with Impact. Learn more at impactrecruitment.ca. Privacy and confidentiality are important to us; as such all applications are kept strictly confidential. We will not share your information with anyone without your prior approval. While we will only be considering qualified applicants for this position, if you are interested in pursuing an alternate career path, we would certainly be happy to speak with you about opportunities that fit your profile.

Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.Your OpportunityWe are looking for a Consultant to join the SR&ED Consulting team and own the following responsibilities:Support SR&ED client engagements focusing on the software industry while also collaborating with BDO SR&ED team across the countryEngage, identify and maintain relationships with clients becoming a trusted and influential advisorExamine client operations and processes through interviewing of technical and financial personnel to determine eligibility for various government grants, tax credits and funding programs. Through this process, you will develop the appropriate funding methodology to maximize tax incentives available to each clientFacilitate communication amongst team members across teams for progress monitoring and resolving issues on an ongoing basisHow do we define success for your role?You demonstrate BDO's core values through all aspects of your work: Integrity, Respect and CollaborationYou understand your clients’ industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality workYou identify, recommend, and are focused on effective service delivery to your clientsYou share in an inclusive and engaging work environment that develops, retains and attracts talentYou actively participate in the adoption of digital tools and strategies to drive an innovative workplaceYou grow your expertise through learning and professional developmentYour experience and educationUniversity degree in any scientific field (computer engineering is an asset)You are a recognized subject matter expert and leader with 3+ years of SR&ED experience supporting clients within a SR&ED consulting practiceYou have a deep understanding of computer engineering, electronics, life-science, or other scientific fieldsYou are French/English bilingual (oral and written)You have strong technical writing skills in French and EnglishAccounting, Finance and Taxation Knowledge is considered an assetYou value teamwork, client service, and quality in detailed workYou display strong problem solving, analytical, and communication skillsWhy BDO?Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2023. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences. Our firm is committed to providing an environment where you can be successful in the following ways: We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada. We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development. We support your achievement of personal goals outside of the office and making an impact on your community.Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Chief Diversity Equity and Inclusion Officer, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.To explore other opportunities at BDO, check out our careers page.

Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.Your OpportunityWe are looking for a Manager to join the Technology SR&ED Consulting team and own the following responsibilities:Support SR&ED client engagements focusing on the software industry while also collaborating with BDO SR&ED team across the country.Provide leadership and coordination for a team of consultants on multiple client engagements to prepare a formal proposal to the client. Engage, identify and maintain relationships with clients becoming a trusted and influential advisor.Examine client operations and processes through interviewing of technical and financial personnel to determine eligibility for various government grants, tax credits and funding programs. Through this process, you will develop the appropriate funding methodology to maximize tax incentives available to each client.Facilitate communication amongst team members across teams for progress monitoring and resolving issues on an ongoing basis.Engage in training staff and invest in the professional development of your team.How do we define success for your role?You demonstrate BDO's core values through all aspects of your work: Integrity, Respect and CollaborationYou understand your clients’ industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality workYou identify, recommend, and are focused on effective service delivery to your clientsYou share in an inclusive and engaging work environment that develops, retains and attracts talentYou actively participate in the adoption of digital tools and strategies to drive an innovative workplaceYou grow your expertise through learning and professional developmentYour experience and educationYou are a recognized subject matter expert and leader with 5+ years of SR&ED experience, either through working in the software industry or supporting software clients within a SR&ED consulting practice.You are French/English bilingual (oral and written)You have strong technical writing skills in French and EnglishYou have a deep understanding of computer science and software engineering. Experience in electronics, life-science, and product development would be valuable asset.If you have experience working with software startup and incubatory ecosystems would be considered an asset.You value teamwork, client service, and quality in detailed work.You display strong problem solving, analytical, and communication skills.Why BDO?Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2024. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences. Our firm is committed to providing an environment where you can be successful in the following ways: We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada. We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development. We support your achievement of personal goals outside of the office and making an impact on your community.Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Chief Diversity Equity and Inclusion Officer, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.To explore other opportunities at BDO, check out our careers page.

Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.Your OpportunityOur Business Resilience Team is looking for a Senior Manager, Risk Advisory to join BDO’s national Risk Advisory Services team. As a Senior Manager, you will deliver high quality consulting services, with an all-hazard and integrated crisis management approach, covering risk analyses, emergency preparedness and response, business impact analysis and continuity, IT disaster recovery, crisis communication, training, testing & simulations.Under the leadership of our leadership of our service line leads, you will contribute to the team business development activities. Key responsibilities include:Develop and Implement Resilience Strategies:Conduct thorough risk assessments to identify potential threats to the organization's operations, including natural disasters, cyber-attacks, and other emergent challenges.Create comprehensive business resilience strategies, ensuring the ability to adapt to changing circumstances and sustain operations during adverse conditions.Assist with the development of methodologies, tools, and templates. Establish Resilience Frameworks and Policies:Design and establish resilient frameworks, policies, and procedures to guide the organization in handling crises, disasters, and disruptions effectively.Ensure that business continuity plans are up-to-date and aligned with best practices and industry standards, incorporating lessons learned from previous incidents. Client Management & Business Development:Establish strong relationships with clients at all levels of experience, including leadership.Execute a client service plan for complex engagements in close collaboration with partners.Actively develop business opportunities and contribute to business development and sales initiatives as directed by partners.Lead the development and delivery of strategic and operational solutions to harmonize client corporate requirements, objectives, and needs. Ensure successful project management and lead client engagements throughout the mandate.Contribute to the growth and development of the practice by identifying potential clients, cultivating relationships, and participating in sales activities. Mentorship & Coaching:Work closely with consultants and ensure mandate delivery to clientsAct as a coach and mentor to team members to maximize their potential.Take a leadership role in creating a working atmosphere that promotes learning and participate in group events and assist in the building of a team culture/environment. How do we define success for your role?You demonstrate BDO's core values through all aspects of your work: Integrity, Respect and CollaborationYou understand your client’s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high quality workYou identify, recommend, and are focused on effective service delivery to your clientsYou share in an inclusive and engaging work environment that develops, retains and attracts talentYou actively participate in the adoption of digital tools and strategies to drive an innovative workplaceYou grow your expertise through learning and professional development Your experience and educationUniversity diploma and preferably in risk and emergency management fieldsA minimum of 5 years as a Manager with experience in the mentioned areas on top of a minimum of 5 year as practitioner in Business ResilienceA minimum of 5 years in one or a combination of the targeted industries - Energy & Natural Resources, Financial Services, Public Sector, Manufacturing & Distribution and Not-For-Profit and Real EstateExperience in supporting a professional services firm in the development of an advisory practice, including preparing proposal, meeting prospective clients, and engaging in the sales processVerifiable track record in the targeted industries including in building relationshipsProfessional designation (CBCP, CBCI)Membership in risk management, emergency management and/or business continuity organizationsKnowledge of risk analysis, emergency preparedness and response and business continuity approaches, standards and regulationsExperience in anticipating and diagnosing problems that arise during projects, building and documenting solutions, drafting effective communications for clients, managing and coordinating projects.Ability to contribute to the effective planning of assignmentsProven ability to deliver quality service and to meet client expectations;Strong oral and written communication skills. Candidates should be able to demonstrate an ability to communicate effectively clients and prospect staff at all levels of the organization;Bilingual in French and English is an assetGovernment of Canada security clearance or ability to qualifyWhy BDO?Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2024. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences. Our firm is committed to providing an environment where you can be successful in the following ways: We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada. We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development. We support your achievement of personal goals outside of the office and making an impact on your community.Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.To explore other opportunities at BDO, check out our careers page.

Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.Your OpportunityWe are looking for a Manager with expertise in accounting and tax related to R&D to join the SR&ED team and own the following responsibilities: Advise the multidisciplinary team working in the specialty tax services in government incentives (SR&ED, IDMTC and other programs)Prepare, support or review any documents and analyses required for the preparation of tax credit claimsMeet with clients, financial managers and technical directors of clients to contribute to the evaluation and research of eligible activitiesPrepare, review or support the compilation of expenses or other accounting tasks related to tax credit claimsEngage in training staff and invest in the professional development of your teamHow do we define success for your role? You demonstrate BDO's core values through all aspects of your work: Integrity, Respect and CollaborationYou understand your clients’ industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality workYou identify, recommend, and are focused on effective service delivery to your clientsYou share in an inclusive and engaging work environment that develops, retains and attracts talentYou actively participate in the adoption of digital tools and strategies to drive an innovative workplaceYou grow your expertise through learning and professional developmentYour experience and educationYou have completed your CPA designation as well as the In-Depth Tax Program and/or Master’s in TaxYou have at least 5 years of Tax experience, including experience working with SR&ED of government incentivesYou have extensive understanding of relevant tax legislation and incentivesYou are proficient with tax returns software (TaxPrep)You are French/English bilingualYou value teamwork, client service, and quality in detailed workPay Range: 89,000 - 135,000/annumWhy BDO?Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2023. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences. Our firm is committed to providing an environment where you can be successful in the following ways: We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada. We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development. We support your achievement of personal goals outside of the office and making an impact on your community.Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Chief Inclusion and Diversity Officer, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role. Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.To explore other opportunities at BDO, check out our careers page.