Overview of salaries statistics of the profession "Business To Business Collections Agent in Canada"

Position SummaryMedical Lab Technologist (MLT) opportunity is available now at the East Kootenay Regional Hospital (EKH) in Cranbrook, B.C. This is a permanent part-time 0.57fte position available until the return of the current incumbent. Days of work are rotating and shifts include a variety of days, evenings and nights. Effective April 1, 2024, the hourly wage rate will be $36.69 - $45.70 per hour.About us:We are committed to achieving a culturally diverse and inclusive workforce that is representative of the communities we serve, and where you are encouraged to bring your whole self to work. Well-being and work-life balance are promoted within the team, and our commitment to environmental sustainability supports our primary goal of increasing the health and well-being of everybody in our region. About the job:MLTs work in a supportive, team-based environment and perform a variety of duties within the assigned discipline department. Your responsibilities will include:• Performing routine and/or complex tests, utilizing manual procedures and automated instruments• Entering data into the Lab Information System (LIS), related systems and programs• Validating and reporting test results• Maintaining instruments, preparing solutions and control agents• Contributing to training, evaluation and improvement programs What we offer:We offer welcoming workplaces along with a range of benefits, services and policies to support you at every stage of your career.• Competitive pay and shift premiums• Generous relocation assistance• Employer-paid vacation starting at 4 weeks• Employer-paid insurance, health and dental benefits• Employee & Family Assistance Program • Municipal Pension Plan • Education and development opportunitiesThis location may be eligible for the BC Loan Forgiveness Program.About this location: EKH is a 75 bed acute care hospital with a medium size Laboratory offering Core Lab, Microbiology, Histo, Pathology, collections and accession services. It is considered a regional referral site for selected testing and there are 30 Medical Technologists and 25 Med Lab Assistants employed in various disciplines. Cranbrook is situated in the southeastern corner of British Columbia. Cranbrook is the business capital and largest city in the Rocky Mountain Region and is an easy drive to Alberta and the US. Nestled on a gentle plain with scenic mountain vistas in the distance, residents can enjoy a variety of outdoor recreational opportunities and urban pursuits.Qualfications• Graduation from an approved Medical Laboratory Science Program • Current certification with the Canadian Society for Medical Laboratory Science (CSMLS) and eligible for membership with the BC Society of Laboratory Sciences (BCSLS) and/or CSMLS • One (1) year of recent related experience

Groupe Ostiguy & Gendron is looking to fill the position of Large Risk Account Manager to join its growing insurance team. It's in the Large Risks department that we find the know-how, expertise and skills of senior brokers. The members of this department work in constant collaboration, since the customer accounts are large, with greater complexity and specific needs. Exchanges and discussions are essential between account managers and directors, in order to capitalize on everyone's expertise and knowledge. Files are worked as a team, with a senior account manager. Summary of responsibilities : Reporting to the Department Manager, the incumbent must ensure customer satisfaction by meeting their needs and maintain excellent relations with the various internal and external stakeholders. Specific responsibilities :Ensure that renewals are completed on time;Ensure customer retention;Process new business in a timely manner;Perform risk analysis, review coverage and identify changes or deficiencies with respect to last renewal;Prepare, verify and forward various insurance documents such as quotes, cover notes, invoices, certificates of insurance, endorsements, etc.Prepare the proposals that were completed last year and those to be completed for the new year.Take the information for the update with the customer or in collaboration with the producer;Develop marketing strategies in collaboration with the producer;Provide customer service, take calls, respond to specific needs and work in collaboration with the Major Risks team and the Vigilance Committee;Negotiate renewal and modification conditions (endorsement) with insurers;Ensure collection of accounts receivable in collaboration with the Finance Department;Follow up on recommendations issued by insurers and inform the Account Manager of any problems.Perform any other related duties as assigned by his/her line manager. Requirements :Hold a valid commercial general insurance broker (agent) license;8 to 10 years of relevant commercial insurance experience;Knowledge of specialized lines of business: E&O - D&O - CyberExcellent customer service skills;Ability to develop and maintain productive relationships with internal and external stakeholders;Excellent communication skills, in French and English (oral and written);Excellent command of MS Office software (Word, Excel);Availability to travel. Qualities and aptitudes :Positive attitude and team spirit;Intellectual curiosityHigh negotiation skillsAbility to synthesize and analyzeSense of responsibility;Judgment and problem-solving skills;Excellent management of time and priorities;Autonomy and initiative;Dynamic, professional and versatile;Ability to work under pressure.

Position SummaryA full-time Medical Laboratory Technologist (MLT) opportunity available now at the East Kootenay Regional Hospital (EKH) in Cranbrook, B.C. Effective April 1, 2024, the hourly wage rate will be $36.69 - $45.70 per hour.With this opportunity comes eligibility for a $10,000 signing bonus as well as a generous relocation allowance for new applicants seeking to join Interior Health. What we offer: • An attractive remuneration package• Excellent career prospects • Employer paid training/education• Employer paid vacation starting at 4 weeks (20 days)• Medical Service Plan• Employer paid insurance premiums • Extended Health & Dental coverage • Municipal Pension Plan • Work-life balance With this opportunity comes the eligibility for a $10,000 signing bonus, generous relocation and this location maybe eligible for the BC Loan Forgiveness Program.What will you work on:As an MLT, you will work in a team-based environment and perform a variety of duties within the Chemistry department. Typical duties may include performing routine and/or complex tests utilizing manual procedures and automated instruments, collecting and/or receiving specimens, entering data into the Laboratory Information System (LIS), validating/reporting test results, maintaining instruments and preparing solutions and control agents. About this location:EKH is a 75 bed acute care hospital with a medium size Laboratory offering Core Lab, Microbiology, Histo, Pathology, collections and accession services. It is considered a regional referral site for selected testing and there are 30 Medical Technologists and 25 Med Lab Assistants employed in various disciplines. Cranbrook is situated in the southeastern corner of British Columbia. Cranbrook is the business capital and largest city in the Rocky Mountain Region and is an easy drive to Alberta and the US. Nestled on a gentle plain with scenic mountain vistas in the distance, residents can enjoy a variety of outdoor recreational opportunities and urban pursuits.Qualfications• Graduation from an approved Medical Laboratory Science Program • Current certification with the Canadian Society for Medical Laboratory Science (CSMLS) and eligible for membership with the BCSLS and/or CSMLS • One (1) year recent related experience

Position SummaryA Medical Laboratory Technologist (MLT) position is available now at the Royal Inland Hospital in Kamloops. This is a permanent part-time (0.81 FTE) position with days of work rotating and shift times being a variety of day and evening shifts. Effective April 1, 2024, the hourly wage rate will be $36.69 - $45.70 per hour.With this opportunity comes eligibility for a $10,000 signing bonus as well as a generous relocation allowance for new applicants seeking to join Interior Health.What we offer: • An attractive remuneration package• Excellent career prospects • Employer paid training/education• Employer paid vacation • Medical Service Plan• Employer paid insurance premiums • Extended Health & Dental coverage • Municipal Pension Plan • Work-life balanceWhat will you work on: MLTs work in team-based environments to perform a variety of routine and/or complex tests utilizing manual procedures and automated instruments. MLTs are also responsible for functions such as: receiving specimens, entering data into the Laboratory Information System (LIS), validating and reporting test results, maintaining instruments and preparing solutions and control agents. Participates in departmental training programs in individual or all sections of the lab (such as, microbiology, histology, cytology, etc.) with a view to learning new/existing tests and procedures for use in the Laboratory.About this location: The RIH Laboratory is our second largest tertiary referral 24/7 site in the interior region. The Lab consists of many generalist and specialist team members, who work collaboratively in a variety of disciplines such as: Collections, Accession, Chemistry, Hematology, Transfusion Medicine, Microbiology, Histology, AP and Molecular.Community Profile: Kamloops is known as a four-season adventure playground, where you can enjoy long hot summers and milder winters. With a population of 90,000 Kamloops offers all the amenities of a big city including great restaurants, shopping, businesses, wonderful parks and recreation facilities as well as easy access to spectacular winter sports at Sun Peaks.Qualfications• Graduation from an approved Medical Laboratory Science Program • Current certification with the Canadian Society for Medical Laboratory Science (CSMLS) and eligible for membership with the BC Society of Laboratory Sciences (BCSLS) and/or CSMLS • One (1) year recent related experience

The Opportunity:WSP is currently seeking a Measurement and Verification Analyst to support Measurement and Verification (M&V) services nationwide and work with the existing team of analysts and project associates involved in M&V works. It includes the responsibility and authority to direct various parts of M&V process and service offering aligned with the Buildings Divisional goals.The successful applicant will participate and direct multiple simultaneous complex and challenging M&V This includes reviewing work prepared by the other team members, analysts and Project Associates they are assigned to for quality assurance. M&V analysts may be called upon to support business development presentations to clients from time-to-time if the project principal/Project Directors are unavailable or support is needed.As part of normal management responsibility, the M&V analysts will regularly review the whole book of business that they are working with to ensure that timelines and budgets are being met on average. They may also be asked to attend coordination meetings at the team level to help sort out unique and complex project budgets and timelines. Assistance will also be provided to Managers/Directors to manage Commissioning Energy Performance project work with maintaining and continuously improving quality of service and work. This could include helping to train and mentor other staff members and to improve our processes to make us better and faster at the work we do. Why WSP? We value and are committed to upholding a culture of Inclusion and Belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSPWhat you can expect to do here: Verify energy and water performance of buildings/industrial facilities and validate energy/water savings from energy conservation measures for new and existing facilities. Develop & implement IPMVP -Adherent Measurement & Verification (M&V) plans, scope and consulting fee/cost for RFPs/RFQs responses, engineering studies, incentive programs sponsored by various LDC/IESO, LEED requirement. Deliver Monitoring Based Commissioning tasks in cooperation with Commissioning team members. Review bid/contract packages for quality assurance to identify M&V requirements. Review design intent and savings calculations during engineering studies. Execute and coordinate M&V activities in coordination with Energy Analyst, Energy Engineer, Construction Manager, M&E designer and commissioning agents/engineers during all project stages to assist in designing and implementing a permanent M&V infrastructure for continuous monitoring of energy water performance of facilities. Review design documents, M&E specifications, construction submittals including shop drawings of metering system to confirm all systems are included meeting M&V requirements. Review, analyze, advise, perform and manage Energy Performance Analysis including data collection from various software tools, utility bill accounting, sub-metering data analysis for end-use accounting, HVAC monitoring & Control data analysis, GHG inventory, energy and water cost analysis. Conduct EPA Energy Star entry as needed. Conduct energy benchmarking work for portfolio of buildings. Conduct and/or witness on-site spot measurements and short term data collection during construction and post-retrofit periods. Conduct site visits during construction & post-occupancy/post-retrofit operation phase and prepare and present site visit reports. Prepare and present project progress discussions, savings performance results and M&V reports to client. Develop energy consumption baseline and adjustments. Analyze energy management control systems including operational function and trend data to verify proper function. Perform on-site trouble shooting and data logging to validate and correct project performance. Team with Local Service/Sales to improve customer support, increase contract retention and recapture cancelled customers. Forecast savings shortfall and coordinate mitigation activities. Maintain customer records. Resolve customer issues and avoid litigation through problem resolution and negotiation. Perform the assigned duties with minimal supervision, while working in a team problem-solving environment. This position will have diverse accountability for multiple customers at various locations.What you'll bring to WSP: Bachelor's Degree in Engineering or Environmental Sciences and 2+ years of HVAC &/or Building Controls experience, or, in lieu of a college degree, 2-year technical degree and 3+ years of similar experience. Basic understanding of IPMVP framework and M&V Guidelines Analytical and problem solving skills, with ability to provide sound and reliable judgment in business solutions. Basic project management skill, analytical skill and computer skill 1 year performing engineering and energy savings calculations. 1 year working with M&V protocols and guidelines (ex: FEMP and IPMVP). Experience working in Measurement & Verification (M&V) and/or Monitoring and Targeting (M&T) related tasks for large Performance Guarantee, P3 and Deep Retrofit projects. Experience working with various types of meters, metering system software, building management system software, energy dashboards Proficient in Microsoft Excel. Valid driver's license Certified Measurement & Verification Professional (CMVP) Knowledge of building load simulation software programs such as EE4, eQUEST (DOE2), IES, RETScreen for conducting basic energy model calibration work Effective influencing, communicating, and negotiating skills Experience with resource management, cash flows, conflict resolution, and contract management Ability to work collaboratively in a team environment. Strong organization and planning skills. And good succinct writing skills

Application Deadline: 04/05/2024Address: VIRTUAL61 - HomeRes - QC - BMOJob Family Group:Retail Banking Sales & ServiceUnderstands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on borrowing strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups. Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.May provide training and coaching to junior associates as needed.Probes to understand customer needs and provides advice related to personal banking and borrowing strategies in the best interests of the customer.Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.Escalates complex or unresolved customer situations to managers as required.Performs any required documentation to ensure customer's requests are accurately processed.Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.May research and investigate lending applications, following established processes.Handles customer contacts in an informed, professional, and efficient manner.Integrates marketing promotions and programs into customer conversations, where appropriate.Maintains the confidentiality of customer and Bank information.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Makes credit decisions / recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures.Uses authorized credit qualifications as needed to fulfill customer requests.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Knowledge of personal lending and home financing products.Knowledge of competitive marketplace and trends in product offerings.Knowledge of contact centre operational processes and policies.Knowledge of call centre technology, processes and metrics.Term Investment Qualified (as required).Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$37 500,00 - $69 500,00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

We are seeking a highly motivated and detail-oriented Residential Collections Specialist to join our team. The ideal candidate will have experience in collections, property management, and a strong understanding of the legal processes involved, particularly within the jurisdictions of the Tribunal Administratif du Logement (TAL) in Quebec. The Collections Specialist will be responsible for managing overdue accounts, coordinating legal proceedings, representing the company before regulatory bodies, and ensuring compliance with all applicable laws and regulations.Responsibilities:Manage a portfolio of overdue accounts in relation to our residential properties.Recommend negotiation plans for tenant outstanding balances to negotiate payment arrangements and resolve debts.Prepare appropriate documentation for tenants regarding payment arrangements.Maintain accurate records of all documentation and payment arrangements.Initiate legal proceedings, including preparing and filing applications with the Tribunal Administratif du Logement (TAL) for eviction or rent recovery.Monitor the progress of legal proceedings and ensure compliance with all TAL regulations and deadlines.Provide regular updates to management on the status of overdue accounts and legal proceedings.Work closely with property managers and leasing agents to identify and address potential collection issues proactively.Stay informed about changes in relevant laws and regulations.Qualifications:Bachelor’s degree in Business administration, Finance, Law, or a related field preferred.At least 2 years of experience in collections, accounts receivables, and legislation, within the real estate industry.Strong understanding of legal processes related to collections, including experience with the Tribunal Administratif du Logement (TAL) in Quebec.Excellent negotiation, communication, and customer relationship management skills.Ability to work independently, prioritize tasks effectively, and exercise good legal judgment when assessing tenant matters.Strong problem-solving capabilities and attention to detail.Proficiency in Microsoft Office Suite and property management software.Experience with Yardi would be an asset.Fluent in English and French. If you are a driven individual with an attention for detail and a focus on the administrative aspects of residential real estate, coupled with a dedication to maintaining accurate records and ensuring compliance, we encourage you to apply for this exciting opportunity, and submit your resume, as well as any relevant certifications or references. Qualifications:Bachelor’s degree in Business administration, Finance, Law, or a related field preferred.At least 2 years of experience in collections, accounts receivables, and legislation, within the real estate industry.Strong understanding of legal processes related to collections, including experience with the Tribunal Administratif du Logement (TAL) in Quebec.Excellent negotiation, communication, and customer relationship management skills.Ability to work independently, prioritize tasks effectively, and exercise good legal judgment when assessing tenant matters.Strong problem-solving capabilities and attention to detail.Proficiency in Microsoft Office Suite and property management software.Experience with Yardi would be an asset.Fluent in English and French.

Personal Lines ManagerAs a Personal Lines Manager, you play a critical role in the efficient functioning of an insurance office. Your responsibilities span various areas, ensuring smooth operations, compliance, and client satisfaction. Let’s break down the key aspects of your role: As a Personal Lines Manager, your role is pivotal in maintaining operational excellence, client satisfaction, and adherence to industry standards. You Require the following:Leadership and Team Management:Lead the Head Office Personal Insurance service team.Support clients and team members regarding new business, endorsements, claims, and the renewal process.Assist in complex cases and escalations.Provide leadership, guidance, mentorship, and coaching to all staff to maintain quality and performance standards.Client Relationship Management:Build and maintain strong relationships with clients.Provide consistent, accurate, and timely communication through verbal and written correspondence.Conduct face-to-face meetings with clients as necessary.Inform and educate clients about coverage, exclusions, and exposures.Compliance and Process Management:Implement and manage office policies and procedures to ensure compliance with insurance laws and regulations.Oversee financial management tasks, including budgeting, forecasting, and timely billing and premium collection.Analyze operational data and reports to identify trends and implement strategic improvements in office efficiency and service delivery.Business Relationships and Growth:Develop and maintain business relationships with clients, insurance carriers, and other stakeholders.Support business growth by fostering positive relationships.Coordinate with insurance agents and brokers to facilitate claims processing, underwriting, and policy issuance.Training and Development:Train and supervise new insurance brokers joining the team.Facilitate professional development for staff.Ensure that brokers understand and adhere to general underwriting guidelines. Qualifications:Several years of experience in personal lines insurance.Strong leadership abilities with a minimum of 7 years of leadership experience.Familiarity with insurance laws, regulations, and underwriting principles.Ability to build and maintain positive relationships with clients and stakeholders.       

Personal Lines ManagerAs a Personal Lines Manager, you play a critical role in the efficient functioning of an insurance office. Your responsibilities span various areas, ensuring smooth operations, compliance, and client satisfaction. Let’s break down the key aspects of your role: As a Personal Lines Manager, your role is pivotal in maintaining operational excellence, client satisfaction, and adherence to industry standards. You Require the following:Leadership and Team Management:Lead the Head Office Personal Insurance service team.Support clients and team members regarding new business, endorsements, claims, and the renewal process.Assist in complex cases and escalations.Provide leadership, guidance, mentorship, and coaching to all staff to maintain quality and performance standards.Client Relationship Management:Build and maintain strong relationships with clients.Provide consistent, accurate, and timely communication through verbal and written correspondence.Conduct face-to-face meetings with clients as necessary.Inform and educate clients about coverage, exclusions, and exposures.Compliance and Process Management:Implement and manage office policies and procedures to ensure compliance with insurance laws and regulations.Oversee financial management tasks, including budgeting, forecasting, and timely billing and premium collection.Analyze operational data and reports to identify trends and implement strategic improvements in office efficiency and service delivery.Business Relationships and Growth:Develop and maintain business relationships with clients, insurance carriers, and other stakeholders.Support business growth by fostering positive relationships.Coordinate with insurance agents and brokers to facilitate claims processing, underwriting, and policy issuance.Training and Development:Train and supervise new insurance brokers joining the team.Facilitate professional development for staff.Ensure that brokers understand and adhere to general underwriting guidelines.Qualifications and Skills:Several years of experience in personal lines insurance.Strong leadership abilities with a minimum of 7 years of leadership experience.Familiarity with insurance laws, regulations, and underwriting principles.Ability to build and maintain positive relationships with clients and stakeholders.       

Job SummaryResponds to Field Partners and Third Party support inquiries. Acts upon continuous improvement activities to create a clear balance between the client experience and mitigation of operational or compliance risk with full alignment to CB Operations business objectives.Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.Job DescriptionWhat is the opportunity?As the Account service agent you will prioritization, co-ordination and control applications submitted for adjudication. You will create capacity for the adjudication team to maintain focus on implementation of strategies processes and disciplines, achieve business plan and enhance client experience.What will you do?Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impactWork collaboratively with others on the team to ensure proper handling of requestsPrioritize and manage workload to ensure time is utilized wisely and individual productivity levels are being metWhat do you need to succeed?Must haveGoal-oriented individual with a demonstrated passion for putting clients firstDrive and self-motivation with eagerness to learnAbility to adapt quickly to changeWorking knowledge of Outlook, Microsoft edge and ExcelAbility to work shifts within the hours of 7:00am - 9pm (PST) Monday to SaturdayNice to have:Previous administration experienceWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Competitive Compensation A professional and supportive team environment A comprehensive training program on internal processes and systems Career progression if you have what it takes to be the bestJob SkillsCommunication, Credit Analysis, Customer Service, Customer Success, Data Gathering Analysis, Detail-Oriented, Group Problem Solving, Risk Management, Taking Ownership, TeamworkAdditional Job DetailsAddress:2985 VIRTUAL WAY, SUITE 302:VANCOUVERCity:VANCOUVERCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-04-10Application Deadline:2024-04-27Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionSenior Analyst, Canadian Real Estate Finance GroupWorking ArrangementHybrid - Office location could be Toronto, Ottawa & HalifaxPosition Overview Manulife is looking for a dynamic and collaborative individual to support the growth of our commercial lending business. The Senior Analyst, Commercial Real Estate Finance Group is responsible for assessing, evaluating, and analyzing investment proposals to prepare recommendations on a wide variety of commercial mortgage transactions in the National Capital Region and Atlantic Canada. Position ResponsibilitiesAssist the Regional Directors to analyze and provide written recommendations on investment proposals requiring approval in accordance with Manulife’s Lending Guidelines and general investment criteria.Transactions to include conventional mortgages across multiple asset classes, along with CMHC insured mortgages, and syndicated transaction (participation) structures.Assist in the collection and review of necessary due diligence items and the presentation of investment proposals within required timelines.Collaborate with the Regional Directors to ensure service quality and timely funding is achieved to client expectations.Assist the Regional Directors in achieving all business objectives including new business volume and profitability targets.Maintain a high level of knowledge of the industry, competition, and market trends.Assist the Regional Directors in the maintenance of the Mortgage Loan pipeline to facilitate accurate reporting on deal flow.Assist in Portfolio Monitoring including site inspections, annual loan reviews, and the evaluation of any potential problem loans while collaborating with internal stakeholders.Interact with commercial real estate brokers, institutional and high net worth borrowers, attorneys, and third-party vendors (appraisers and specialists) to gather underwriting information, compile due diligence package, and finalize contracts.Assist with the delivery of accurate and substantive reporting to VP & Senior Managing Director of the Canadian Real Estate Finance Group.QualificationsBachelor’s Degree with concentration in business, finance, accounting or real estate is required3-5years in commercial mortgage lending / underwriting /commercial real estateIn depth understanding of commercial real estate and mortgagesAbility to pro-actively work with a range of collaborators to achieve objectives and deadlines in a fast-paced environment. Ability to work as a great teammate and to develop strong working relationships across various groups and locationsExcellent influencing and communication skills. Sound analytical and problem-solving skills. Effective customer service and interpersonal skills. Strong organizational, time management and priority setting skills to meet tight deadlinesStrong analytical skills (both quantitative and qualitative). Strong risk assessment skills. Ability to compile, monitor, examine, and audit various financial, performance, and/or data reports for accuracy, integrity, and conformance to performance benchmarksAbility to draw conclusions and prepare written findings and presentations. Ability to evaluate and determine property valuations under a variety of scenariosStrong knowledge of MS Office, with advanced proficiency in Excel and PowerPointWhat can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to you:Values-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all collaborators and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationCAN, Ontario, Toronto, 200 Bloor Street EastSalary range is expected to be between$70,350.00 CAD - $117,250.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionManulife is seeking a Director of Digital Marketing Modernization to lead our marketing technology transformation efforts in Manulife Investment Management (MIM).The Director will play a pivotal role in the strategy, roadmap, and business cases for marketing technology that will empower Manulife Investment Management to be recognized as providing exceptional digital-first experiences to our customers.The Director will collaborate with business partners, cross-functional teams, and regional and global marketing and technology teams to ensure that our digital experiences are crafted and developed to meet business and user needs, aligned with our marketing plan and objectives, and enable omnichannel engagement across multiple audiences.Key Responsibilities:Execution of Marketing Modernization Initiatives: Lead the execution of marketing modernization initiatives as outlined in the marketing technology roadmap. Collaborate closely with partners to ensure alignment with business objectives and successful delivery of projects.Change Management and Adoption: Inspire change management efforts to foster a positive mindset towards the adoption of new marketing technology platforms. Provide guidance and support to business and marketing leaders in leveraging these platforms to achieve their objectives.Consultation and Strategic Guidance: Offer specialized advice and consultation to marketing, technology, and business leaders on transformative digital marketing practices. Help shape the digital marketing strategy and activities to drive business growth.Project Leadership and Cross-functional Collaboration: Lead cross-functional project teams to define, deliver, and launch new digital marketing functionalities. Oversee change management requirements and ensure effective communication and collaboration across teams.Empowerment of Business Partners: Empower business partners to create digital marketing strategies using customer-centric omnichannel journeys. Mentor and guide on marketing technology best practices to scale and grow the journey design practice.Research and Implementation of Marketing Technology: Research, recommend, and implement new marketing technology products and tools to improve business performance across channels and products.Strategic & Project ManagementIn collaboration with Marketing partners, lead the collection and creation requirements, for use cases, hypotheses, and experiments for targeting, personalization, and A/B testing to optimize the digital customer experienceInterpret results of various measurements, trends, and analytical reports to recommend changes in strategy, audience targeting, media selection, messaging, and content, ensuring alignment with marketing and technology strategyLead and mentor the team on analytical experiences such as Data Analysis, Funnel Analytics, Segmentation, Forecasting, Hypothesis Testing, and Model Building, providing recommendations and ensuring alignment with business objectivesStay up to date with the latest digital marketing trends and technologies and recommend new strategies and tools to improve the digital customer experience and drive business growthProvide oversight and accountability for project optimization, ensuring alignment with marketing and technology strategy, project timeline, and budgetCollaborationCollaborate with external partners, such as digital agencies or technology vendors, to ensure that the company's digital experience capabilities are best-in-class and aligned with industry standardsLead and cultivate a culture of collaboration, accountability, and clarity with internal collaborators, handling multiple partners in a matrix environmentCoordinate the preparation and dissemination of project communications to ensure alignment and clarity across all levels of managementExcellent presentation, communication (oral & written), and relationship-building skills.DeliveryDevelop and handle project governance plans, project schedules, and team goals, defining success criteria, project achievements, and budgetsLead and influence teams, redirecting teams and handling collaborator expectations to ensure successful project deliveryResults and data driven, prioritizes work activities, and plans and stays organized to meet commitmentsResponsible for ensuring the successful delivery of projects, aligning with the marketing and technology strategy, adhering to project timelines, and leading budgets effectively.What are we looking forPost-secondary degree in a marketing and/or technology-related field; MBA preferred.10+ years of validated digital transformation experienceStrong leadership and project management skills, with experience leading cross-functional teams.Senior knowledge and experience with Adobe and Salesforce platforms, such as Adobe Experience Platform (CDP, AJO/Marketo, CJA, Target, AEM, Enterprise DAM), Salesforce CRM/Service, Seismic, and TiledValidated experience working with Agile development methodologies and project management tools such as JIRA and ConfluenceExcellent communication and collaboration skills, with the ability to influence stakeholders at all levels of the organization.Deep understanding of marketing technology platforms and trends, with a passion for driving innovation and continuous improvement.What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$103,050.00 CAD - $185,490.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

  Collections Representative position is responsible for supporting the company’s global collections and credit risk management to ensure compliance with corporate policies and procedures.KEY RESPONSIBILITIES / DUTIES - Manage all outstanding balances for customers and obtain payments by EFT, Cheque’s and Credit Cards reconciling all open payments for account payable.- Maintain record of all customers past payments and inform customer of same and prepare non-note lease rental payment schedule for customers.- Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters.- Advises debtor with past due accounts of proper payment schedules and the principles of credit standings- Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, customer reconciliations and processing journal entries.- Provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.- Administer all collections according to required policies and procedures and perform all credit function and assist customers in obtaining any missing documentation as requested (invoices/statements)- Prepare an efficient payment schedule for all customers by evaluating all documents in collection systems and negotiate payments with customers if a dispute can’t be resolve. (settlement and payment plans)- Maintain records of all collection accounts by reviewing age trial balance in a weekly basis and collecting on the highest outstanding balance/oldest outstanding accounts in order to reduce delinquency and bad debt.- Accountable for reducing delinquency for assigned accounts.- Perform all audit activities and prepare all corrective plans for collection procedures. Working with sales representatives in all processes to ensure account reconciliation is complete and understood by customer.- Develops and maintains a positive working relationship with internal and external customers.- Managing incoming calls from our online customer service line to ensure all calls receive a live agent to assist with any inquires- Recommends accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.- Results oriented communication and team interaction.- Perform other assigned tasks and duties necessary to support the Credit Department.- Provides credit references to our customer's suppliers, as requested.SKILLS/QUALIFICATIONS - Excellent oral and written communication skills.- Post-secondary degree and/or completion of community college courses in accounting related field.- 2-5 years of previous work experience as collections representative.- Ability to handle multiple tasks with deadlines.- Detail oriented.- Highly motivated, self-starting team player.- Strong PC skills, experience using word-processing and excel spreadsheet applications. (V look up’s , pivot tables, macros. )- Works under limited supervision.- ERP Accounting systems (5 years  SAP experience required).Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.#KM

   Collections Representative position is responsible for supporting the company’s global collections and credit risk management to ensure compliance with corporate policies and procedures.KEY RESPONSIBILITIES / DUTIES - Manage all outstanding balances for customers and obtain payments by EFT, Cheque’s and Credit Cards reconciling all open payments for account payable.- Maintain record of all customers past payments and inform customer of same and prepare non-note lease rental payment schedule for customers.- Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters.- Advises debtor with past due accounts of proper payment schedules and the principles of credit standings- Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, customer reconciliations and processing journal entries.- Provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.- Administer all collections according to required policies and procedures and perform all credit function and assist customers in obtaining any missing documentation as requested (invoices/statements)- Prepare an efficient payment schedule for all customers by evaluating all documents in collection systems and negotiate payments with customers if a dispute can’t be resolve. (settlement and payment plans)- Maintain records of all collection accounts by reviewing age trial balance in a weekly basis and collecting on the highest outstanding balance/oldest outstanding accounts in order to reduce delinquency and bad debt.- Accountable for reducing delinquency for assigned accounts.- Perform all audit activities and prepare all corrective plans for collection procedures. Working with sales representatives in all processes to ensure account reconciliation is complete and understood by customer.- Develops and maintains a positive working relationship with internal and external customers.- Managing incoming calls from our online customer service line to ensure all calls receive a live agent to assist with any inquires- Recommends accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.- Results oriented communication and team interaction.- Perform other assigned tasks and duties necessary to support the Credit Department.- Provides credit references to our customer's suppliers, as requested.SKILLS/QUALIFICATIONS - Excellent oral and written communication skills.- Post-secondary degree and/or completion of community college courses in accounting related field.- 2-5 years of previous work experience as collections representative.- Ability to handle multiple tasks with deadlines.- Detail oriented.- Highly motivated, self-starting team player.- Strong PC skills, experience using word-processing and excel spreadsheet applications. (V look up’s , pivot tables, macros. )- Works under limited supervision.- ERP Accounting systems (5 years  SAP experience required).Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Company DescriptionMomentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 400 locations, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart brand and in Quebec as Insta Cheques and in United States as Money Mart and The Check Cashing Store.Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions. We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute over two hundred & fifty thousand dollars annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment. Job DescriptionGENERAL FUNCTION The Collections Team Supervisor is responsible for leading, motivating and developing agents in a collection’s environment. This involves focused coaching, call monitoring, and constructive feedback for continuous improvement. As a member of our team, you will be responsible for supporting, promoting and communicating business changes, ensuring compliance with company standards and laws. Ideal candidates will excel in analyzing and evaluating team staffing needs for maximum coverage during prime contact times, maintaining effective workloads for all agents. Must be able to create a team atmosphere and encourage a fun and friendly work environment. The MFSG collections center operates 7 days a week. Collectors will work a rotating 5 shifts per week. Weekend availability is a requirement for the role.RESPONSIBILITIESLeading, motivating, and developing agents in a customer service environment.Providing and documenting interactive coaching, monitoring calls, and providing constructive feedback to agents.Handling escalated customer calls with a proactive and solution-oriented approach.Collaborating with the Collections manager and fellow Supervisors to strategically optimize team scheduling, ensuring seamless telephone coverage, and approving requests for time off and schedule changeConducting frequent telephone monitoring and dialer coaching sessions.Ensuring adherence to all legislative requirementsDocumenting all collections activity in a concise and accurate format.Reviewing delinquent accounts, taking timely, strategic actions to minimize collection risk and maximize overall collectionsEvaluating high risk accounts to implement recommendations for resolution. QualificationsEDUCATION High School diploma/GEDGeneral windows-based computer knowledgeEXPERIENCE2-3 years previous team lead/management experience within a collections/contact center environment.Experience working with call center technology including but not limited to dialer technology, telephone monitoring software and Microsoft office products.SKILLSDemonstrated ability to organize and lead a team of 10-15 agents who meet/exceed goals in a fast paced and changing atmosphere.Ability to motivate agents in a positive and productive manner.Must be self-motivated, demonstrate great organizational skills, and work independently and in a team environment with little or no supervision.The highest level of professionalism with employees companywide is expected.Basic knowledge of Microsoft Office Suite 2007 or later, especially Excel, Word, and PowerPoint. Additional InformationNote to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.

Position Profile Humber River Health. Lighting New Ways In Healthcare.   Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.       At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!   Join our Medical Device Reprocessing Department (MDRD) as we work together to deliver compassionate care that is responsive to the healthcare needs of our community.   We are currently hiring for the position of Supervisor, Quality Assurance & Safety.   Employee Group: Non Union    Responsibilities Assist Corporate Director  of MDRD, Biomedical Engineering and Procurement & Logistics  in the management, collection and analysis of MDRD, Biomedical Engineering and Procurement & Logistics workflows and processes, as well as stakeholder engagement data to find opportunities for improvement Communicate pertinent trends in the data to Corporate Director of MDRD, Biomedical Engineering and Procurement & Logistics Interview and quiz aforementioned  staff on process and standards, including their scope, so as to gather potential data, information and/or requirements for future training and educational sessions Ensure process mapping is complete, capturing all steps of a work activity and all relevant parties who are involved in carrying out each step Review best practices and evidence based reprocessing literature to establish recommendations for process improvements Lead the development of workflow recommendations based on gathered data and best practice research, stakeholder interviews and engagement, in collaboration with the relevant parties Assist in establishing KPIs for all departments and conduct monthly audits to ensure compliance Review documentation in all departments for accuracy Enforce standard processes  that can be implemented across the department and organization so as to reduce the amount of variability across common processes and increase high reliability Design processes based on agreed upon recommendations, data gathered and best practices. Research, analyze, develop, and disseminate new knowledge regarding workflow, quality assurance practices and safety quality Improvement, risk reduction, and improving departmental  techniques Lead process and quality improvement and enhancement initiatives to increase operational efficiency and reliability, and reduce clinical and operational risks and costs Use gathered qualitative and quantitative data to identify opportunities for improvement, facilitate group discussions, develop and implement changes using change management practices Engineer (define, design, implement) safe and efficient operational systems using Human Factors engineering principles, including: satisfaction with health care services, outcomes, and safety technologies, equipment, and process risk prevention Act as a change agent by providing  staff with the most current process improvement, user centered design and human factor methods and the tools to assist in transformation activities Lead/Partner in change management activities as it pertains to process improvements Engage staff, managementand stakeholders so as to obtain support and buy-in for changes during a project’s or initiative’s lifecycle Champion process improvements efforts and the building of a culture of continual process improvement Partner with leadership and project champions to roll out effective process improvement initiates Define, develop and evaluate performance metrics to analyze and determine process improvement success, which may include working with multiple stakeholders to ensure cohesive and attainable measures of success Review post-implementation data and metrics to measure success Requirements: Business Administration Diploma required Graduate of a recognized MDR program required 3 years of Recent experience in MDR, management, leadership, process mapping, process and quality improvement required Knowledge of Biomedical and Procurement activities in Hospital environment preferred 3 years Experience in a computerized healthcare environment preferred MS Office (Outlook, Word, Excel, PowerPoint, Visio, etc.) required Project management and tracking tools preferred Demonstrated initiative in improving work skills and processes Excellent interpersonal skills Why choose Humber River Health?   At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.   Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.   Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.   Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.   Please be advised that in order to be eligible for employment at Humber River Health, all new hires must have received a complete COVID-19 vaccination series approved by Health Canada AND have received their most recent dose of the COVID-19 vaccine at least 14 days prior to their first date of employment. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.