Overview of salaries statistics of the profession "Credit And Collections Agent in Canada"

Application Deadline: 04/05/2024Address: VIRTUAL61 - HomeRes - QC - BMOJob Family Group:Retail Banking Sales & ServiceUnderstands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on borrowing strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups. Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.May provide training and coaching to junior associates as needed.Probes to understand customer needs and provides advice related to personal banking and borrowing strategies in the best interests of the customer.Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.Escalates complex or unresolved customer situations to managers as required.Performs any required documentation to ensure customer's requests are accurately processed.Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.May research and investigate lending applications, following established processes.Handles customer contacts in an informed, professional, and efficient manner.Integrates marketing promotions and programs into customer conversations, where appropriate.Maintains the confidentiality of customer and Bank information.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Makes credit decisions / recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures.Uses authorized credit qualifications as needed to fulfill customer requests.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Knowledge of personal lending and home financing products.Knowledge of competitive marketplace and trends in product offerings.Knowledge of contact centre operational processes and policies.Knowledge of call centre technology, processes and metrics.Term Investment Qualified (as required).Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$37 500,00 - $69 500,00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.Responsibilities:Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.Must be able to announce both incoming and outbound flights.Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.Able to stand and work in one location for up to four hours at a time.You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.Work independently without direct supervision.Requirements:Must be at least 18 years of ageMust have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.Ability to read, speak, and understand the English language.Ability to stand for long periods of timeMust possess good communication skills and a friendly, outgoing personality in person and via telephone.Possess entry-level computer skillsOccasionally lift bags or items weighing between 50 and 70 poundsPass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal lawMust be able to work nights, weekends, and holidaysDaifuku offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, Flexible Spending Programs, and more.Excellent written and verbal communication skills.Ability to multi-task, organize, and prioritize work.Display a positive outlook for researching and implementing innovative technology.Demonstrate a friendly demeanor.

Pacific Coastal Airlines is looking for a permanent part-time on call (up to 20hrs per week) Customer Service and Cargo Agent based in Comox. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our growing company. Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and South Alberta. Job Responsibilities: Check-in passengers, issue boarding passes, verify immigration documents Check baggage and collect excess baggage/overweight charges Answer calls, book, change and cancel flight reservations Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options Execute deplaning and boarding processes, ensuring a safe, on-time departure Process cargo shipments Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times Commitment to providing a safe, stress-free and friendly passenger experience Deliver service standards in accordance with Pacific Coastal Airlines philosophy Other duties as assigned Qualifications and Competencies: Experience in customer-facing role Ability to work under pressure with minimal supervision Clear and effective communication skills with demonstrated ability to have difficult conversations Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes Comfortable using computers, credit and debit machines Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers Must be able to obtain and maintain designated security clearance Capable of lifting up to 70 pounds Why Pacific Coastal Airlines? Company Culture : We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture. Travel Benefits : We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, Wes tJet, and Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network. Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year. Apply now! Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

Job SummaryResponds to Field Partners and Third Party support inquiries. Acts upon continuous improvement activities to create a clear balance between the client experience and mitigation of operational or compliance risk with full alignment to CB Operations business objectives.Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.Job DescriptionWhat is the opportunity?As the Account service agent you will prioritization, co-ordination and control applications submitted for adjudication. You will create capacity for the adjudication team to maintain focus on implementation of strategies processes and disciplines, achieve business plan and enhance client experience.What will you do?Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impactWork collaboratively with others on the team to ensure proper handling of requestsPrioritize and manage workload to ensure time is utilized wisely and individual productivity levels are being metWhat do you need to succeed?Must haveGoal-oriented individual with a demonstrated passion for putting clients firstDrive and self-motivation with eagerness to learnAbility to adapt quickly to changeWorking knowledge of Outlook, Microsoft edge and ExcelAbility to work shifts within the hours of 7:00am - 9pm (PST) Monday to SaturdayNice to have:Previous administration experienceWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Competitive Compensation A professional and supportive team environment A comprehensive training program on internal processes and systems Career progression if you have what it takes to be the bestJob SkillsCommunication, Credit Analysis, Customer Service, Customer Success, Data Gathering Analysis, Detail-Oriented, Group Problem Solving, Risk Management, Taking Ownership, TeamworkAdditional Job DetailsAddress:2985 VIRTUAL WAY, SUITE 302:VANCOUVERCity:VANCOUVERCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-04-10Application Deadline:2024-04-27Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Who Are We?NATIONAL CREDIT RECOVERY INC. (NCRi) is a national collection. It is our mission to demonstrate to each valued client that we can liquidate placements, achieve excellent results, and provide timely status reports consistent with the client’s expectations. NCRi was established with one purpose: to change the model by which collection agencies operate.NCRi creates long and successful client relationships by being committed to maintaining our clients’ branding and integrity, and by producing consistent results. Our core philosophy is based on professionalism and respect. This philosophy has enabled NCR to become the partner of choice for many clients nationally. Our commitment to creating a partnership with each client is based on the concepts of high-quality service and cutting-edge innovative technology. This allows us to respond more efficiently and proactively to our clients’ changing needs.We are a global organization with multiple locations in Canada and abroad. We are excited to provide internal and external growth opportunities as we continue to expand. NCRi is proud to offer our Agents initial paid training, monthly coaching, performance management support and ongoing learning and development opportunities. We value providing numerous employee engagement and philanthropic initiatives throughout the year also. We’d love to have you join our team!Home Office Equipment Requirements:Equipment will be provided by the companySuccessful candidates will be pre-screened by our Tech Support team to ensure they meet all requirements to proceed, prior to being invited to the training.High-speed internet with hardwired connection from the computer to the modem. Speed should be 50 MPBS download and 20 MPBS Upload.What You’ll Be Doing:Communicate with customers for all outstanding amountsEstablish a solid professional relationship with customers and educate them on best practicesNegotiate the best payment arrangement to help resolve customers’ billsMaintains a high level of professionalismContact past due customers by phone, request payment & negotiate appropriate payment arrangements, Send correspondence to delinquent/collection customersUpdate customer account information with e.g. commitments to pay, amounts & dates, collection call updates. Document call activity detailsHandle objections & excusesPerform to regulatory standards and best practice on collectionsAchieve individual collection targets, to meet Department and Company goalsWhat You Bring:1+ years of experience in collections, especially in 1st party collectionsExcellent oral and written communication skills in English and French for consistent collection callsGood math skills with the ability to perform basic calculations quicklyAbility to pass a background checkStrong organizational and time management skillsStrong understanding of Microsoft Excel and OutlookAbility to adapt in a fast-paced environmentWe offer:Competitive base pay, plus uncapped performance-based commission!Competitive insurance coverage, incentives, paid training and breaksOutstanding referral bonus programFun perks: Holiday events, food days, giveaways, prizes, themed events and more!As our Company expands, we will need to grow our leadership team! We'll show you a clear career path and provide the tools you need to earn more responsibilities and promotions. Nothing more satisfying than seeing your career grow within a caring organization.We are committed to providing the best work environment you’ve ever experienced!!NCRi welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the all aspects of the selection process.Start your amazing career with NCRI today.

  Collections Representative position is responsible for supporting the company’s global collections and credit risk management to ensure compliance with corporate policies and procedures.KEY RESPONSIBILITIES / DUTIES - Manage all outstanding balances for customers and obtain payments by EFT, Cheque’s and Credit Cards reconciling all open payments for account payable.- Maintain record of all customers past payments and inform customer of same and prepare non-note lease rental payment schedule for customers.- Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters.- Advises debtor with past due accounts of proper payment schedules and the principles of credit standings- Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, customer reconciliations and processing journal entries.- Provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.- Administer all collections according to required policies and procedures and perform all credit function and assist customers in obtaining any missing documentation as requested (invoices/statements)- Prepare an efficient payment schedule for all customers by evaluating all documents in collection systems and negotiate payments with customers if a dispute can’t be resolve. (settlement and payment plans)- Maintain records of all collection accounts by reviewing age trial balance in a weekly basis and collecting on the highest outstanding balance/oldest outstanding accounts in order to reduce delinquency and bad debt.- Accountable for reducing delinquency for assigned accounts.- Perform all audit activities and prepare all corrective plans for collection procedures. Working with sales representatives in all processes to ensure account reconciliation is complete and understood by customer.- Develops and maintains a positive working relationship with internal and external customers.- Managing incoming calls from our online customer service line to ensure all calls receive a live agent to assist with any inquires- Recommends accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.- Results oriented communication and team interaction.- Perform other assigned tasks and duties necessary to support the Credit Department.- Provides credit references to our customer's suppliers, as requested.SKILLS/QUALIFICATIONS - Excellent oral and written communication skills.- Post-secondary degree and/or completion of community college courses in accounting related field.- 2-5 years of previous work experience as collections representative.- Ability to handle multiple tasks with deadlines.- Detail oriented.- Highly motivated, self-starting team player.- Strong PC skills, experience using word-processing and excel spreadsheet applications. (V look up’s , pivot tables, macros. )- Works under limited supervision.- ERP Accounting systems (5 years  SAP experience required).Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.#KM

   Collections Representative position is responsible for supporting the company’s global collections and credit risk management to ensure compliance with corporate policies and procedures.KEY RESPONSIBILITIES / DUTIES - Manage all outstanding balances for customers and obtain payments by EFT, Cheque’s and Credit Cards reconciling all open payments for account payable.- Maintain record of all customers past payments and inform customer of same and prepare non-note lease rental payment schedule for customers.- Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters.- Advises debtor with past due accounts of proper payment schedules and the principles of credit standings- Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, customer reconciliations and processing journal entries.- Provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.- Administer all collections according to required policies and procedures and perform all credit function and assist customers in obtaining any missing documentation as requested (invoices/statements)- Prepare an efficient payment schedule for all customers by evaluating all documents in collection systems and negotiate payments with customers if a dispute can’t be resolve. (settlement and payment plans)- Maintain records of all collection accounts by reviewing age trial balance in a weekly basis and collecting on the highest outstanding balance/oldest outstanding accounts in order to reduce delinquency and bad debt.- Accountable for reducing delinquency for assigned accounts.- Perform all audit activities and prepare all corrective plans for collection procedures. Working with sales representatives in all processes to ensure account reconciliation is complete and understood by customer.- Develops and maintains a positive working relationship with internal and external customers.- Managing incoming calls from our online customer service line to ensure all calls receive a live agent to assist with any inquires- Recommends accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.- Results oriented communication and team interaction.- Perform other assigned tasks and duties necessary to support the Credit Department.- Provides credit references to our customer's suppliers, as requested.SKILLS/QUALIFICATIONS - Excellent oral and written communication skills.- Post-secondary degree and/or completion of community college courses in accounting related field.- 2-5 years of previous work experience as collections representative.- Ability to handle multiple tasks with deadlines.- Detail oriented.- Highly motivated, self-starting team player.- Strong PC skills, experience using word-processing and excel spreadsheet applications. (V look up’s , pivot tables, macros. )- Works under limited supervision.- ERP Accounting systems (5 years  SAP experience required).Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.