Overview of salaries statistics of the profession "Dental Insurance And Billing Coordinator in Canada"

WSP is currently seeking Project Billing Coordinators to join our national Finance Team. The Project Billing Coordinator is responsible for preparing invoices for clients, reviewing inventory and responding to inquiries from Project Managers.Are you a motivated professional willing to challenge the status quo? This is an amazing entry level opportunity with substantial room for growth in a prosperous, reputable firm.Flexibility for working hours to cover Western time zones may be requested.Why WSP? We value and are committed to upholding a culture of Inclusion and Belonging Our Hybrid Work Policy - a combination of in-person and remote working, enables us to purposefully think of how we work, who we need to work with, and where the work should be done. Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSPA day in the life: Set-up and manage billing terms in the system for an assigned portfolio of projects and clients; Obtain additional billing details as required to ensure billing accuracy and escalate billing issues and or concerns to the Regional Billing Manager; Generate and submit invoice drafts and supporting back-up to Reviewers/Approvers and make revisions as required; Prepare and send final invoice packages to Clients within deadlines while maintaining a high level of accuracy; Work closely with other areas of the business (including but not limited to Accounts Payable, Accounts Receivable, Project Managers and Project Accountants) as required to promptly address issues and concerns; Assess and recommend billing process improvements to the Regional Billing Manager to reduce the amount of time to process and deliver final invoice to Clients; Additional duties include reconciliation of billing, data entry, filing, and obtaining/organizing supporting documentation including preparation of reports and spreadsheets as needed; Additional tasks as required.What you'll bring to WSP ... Completed Post-Secondary Education in Finance or Accounting field; Working towards or completion of a professional accounting designation is an asset; Entry level opportunity for new grad; Previous related billing experience is an asset; Strong understanding of accounts receivable, collections and customer service; Current eligibility to work in Canada without restrictions; Highly driven, committed, organized and flexible with proven ability to prioritize tasks and meet challenging deadlines in a fast-paced environment; Self-motivated and analytical with a strong attention to detail with proven organization and problem-solving skills; Capacity to demonstrate tact and diplomacy when dealing with internal and external clients; Intermediate skills with MS Office including Word, Excel and Outlook.#LI-Hybrid WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Company Overview:We are looking to grow our team. As a growing company with over 30 employees, we have been servicing the Lower Mainland in the plumbing industry since 1996. We are currently looking for an Office Coordinator to manage the office duties.As our Office Coordinator you are able to multi-task and adjust quickly and gracefully to accommodate the needs of the management, project coordinator, and leadership team. Roles & Responsibilities:Working on leasing agreements for management of propertiesData entry, creation and maintenance of spreadsheets and reportsFile management, both digital and hard copyCalendar management for Owner and Leadership teamWork safe BC – Submitting injury reportsCreating monthly company newsletterTeam building and event planningSocial media and website maintenanceEffectively communicate with various contractors or suppliers in a professional mannerHuman Resourcing:Posting ads for hiring, phone interviews, and screening orientationCompany orientation and onboarding of all new employeesRegistration of new employees in the apprentice program and health benefits programAccounting:Forward documents to remote off site accountantMonthly invoicing, progress billingCompleting by-weekly payroll for outsourced pay systemMonitoring status of accounts receivable and payable to facilitate prompt processingApplying proper codes to invoices, files, and receipts Qualifications: Experience in the Plumbing or Construction industry is an assetProficient in MS office (Excel, Word, Outlook, Teams2-5 years’ experience in an office settingExcellent communication skills - oral and writtenAbility to work under pressure with multiple interruptions Must be accurate and organized with a high attention to detailTech savvy and able to troubleshoot computer, printer, and iPhone issuesSocial media and Website/WordPress experience an assetKnowledge of construction industry bookkeeping, including progress draws and holdbacks, an asset We offer a fun and flexible work environment and wages based on experience. After the probation period, we will cover 50% of extended health benefits. Benefits:Extended health careLife insuranceDental careVision careDisability insuranceCasual dressCompany eventsEmployee assistance programOn-site parkingWellness program

Job Skills / RequirementsThe Portfolio Resource Coordinator (PRC) is responsible for ensuring portfolio resource coordination and strategic scheduling support for their assigned Client Service Team. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The PRC will also provide administrative support for the portfolio, which includes ensuring accurate data entry in TEAM software, facilitating security officer training/clearance requirements, processing online ticket submissions, etc.Key Accountabilities: • Strategically identify open shifts / open lines and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations• Forward existing schedules in Paladin TEAM scheduling software to ensure Paladin's Security Officers are fully aware of their ongoing schedule 3 months in advance• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, and Senior Management• Fill cancellations and openings in the daily schedule• Work closely with and participate in all second round interviews that pertain to designated portfolio• Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed• Ensure staff requests are submitted within 1 business day of receiving resignation or site removal• Work to develop knowledge of Paladin's contractual obligations for the Portfolio(s) that you are assigned to. This will include site visitations, ongoing training, and a close working relationship with Paladin's management group• Support and process OTRS submissions as they related to your portfolio of sites, respond to OTRS tickets within 48 hours.• Take on a large role in Paladin's deployment process, meet with all new hires on orientation day to set up site training and issue schedules• Ensure billing accuracy and compliance on a weekly basis• Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing and payroll. Ensure payroll is complete for 1300 every second Tuesday.• Respond to emails within a timely manner (1 business day)• Work with the People and Culture team on status letters and letters of intent to zero hour list employees at the end of each pay cycle• Assist with providing quotes for specials and short term jobs• Perform other duties as required.Skills and Qualifications:• Post-secondary education in business administration or related is preferred• Working knowledge of Employment Standards Legislation and Human Rights Legislation• Strong interpersonal and leadership skills, and excellent verbal and written communication.• Demonstrated ability to plan, organize, problem-solve, and execute solutions• Strong working knowledge in MS Office and prior working knowledge of TEAMEducation Requirements (Any) High School Diploma/GEDAdditional Information / BenefitsBenefits: Medical Insurance, Life Insurance, Dental Insurance, Paid VacationThis job reports to the Scheduling Manager This is a Full-Time position 1st Shift. Number of Openings for this position: 1

ABOUT THE CLIENT Our client is a private real estate/construction company that has been operating for 30 years and primarily focuses on projects that act as catalysts for significant changes in their core cities, including Vancouver, Toronto, and major cities in the US. This well-known name in the real estate sector has worked on a wide range of projects, including residential, hotels, retail, creative workspace, district energy, and affordable housing. ABOUT THE POSITION Reporting to the Controller, the successful accountant will be responsible for: Create and maintain monthly financial projections, budgets, and forecasts Ensure that budget adjustments are properly implemented in coordination with the development team Work with the Project QS to provide draw information and review draft reports Liaise with the bank to provide the information required for bank draws Review all construction draw costs and work closely with the Hard Cost accountant as needed Prepare cash calls and issue billing as necessary, while projecting cash requirements through the project's completion Ensure that all consultants comply with insurance requirements and maintain strong financial controls and processes Administer costing pool allocations for mixed-use projects Prepare monthly bank reconciliations, working papers, and financial statements Liaise with partners on all financial matters and review all working papers, seeking external accounting assistance if necessary Question project costs to ensure their accuracy and validity REQUIREMENTS 3+ years of development or project accounting experience. Experience with complex budgets, forecasting, internal transactions and executive presentations Extensive computer knowledge, including Excel & Timberline (Sage 300). COMPENSATION AND BENEFITS Salary: $80,000 to $95,000 - Dependent on experience 3 weeks vacation Extended Health and dental benefits Fitness Allowance Discretionary Bonus Tuition reimbursement RRSP matching HOW TO APPLY Please include a Microsoft Word version of your resume detailing how your experiences would make you an ideal candidate for the role. If you would like to speak with us directly regarding this role, please contact Chris Showell ( [email protected] or 604-689-8687, ext. 273) for more information. ABOUT IMPACT RECRUITMENT Specializing in a wide variety of industries and verticals, Impact Recruitment is passionate about matching exceptional talent with exciting new opportunities across Canada. For job seekers, we offer a dedicated approach to finding the right opportunity for your career growth. The Certified Candidate system by Impact Recruitment is designed to ensure your next career move is the right one. We take the time to thoroughly understand your technical abilities, your career goals, and you. Become a Certified Candidate and enjoy a better recruitment experience with Impact.Learn more at impactrecruitment.ca. Privacy and confidentiality are important to us; as such all applications are kept strictly confidential. We will not share your information with anyone without your prior approval. While we will only be considering qualified applicants for this position, if you are interested in pursuing an alternate career path, we would certainly be happy to speak with you about opportunities that fit your profile.

  As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.I. Job SummaryPartners with Industrial Sales team to drive industrial and hazardous waste sales revenue growth. Provides customer service and support for internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options.II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other additional duties may be assigned.   Assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes. Applies technical knowledge to assists customers with testing parameters and proper completion of profiles, manifests and appropriate forms. Processes profiles, contracts and credit requests, schedules pick-ups, resolves billing inquires, and resolves customer issues. Develops economic and practical solutions for customers using competitive pricing tools. Develops customized proposals and prepares correspondence. Effectively utilizes, coordinates and cultivates relationships with internal and external customers. Contributes to the achievement of the assigned territory revenue goals for the Manufacturing and Industrial (M&I) sales teams. Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates and new service offerings. Leverages existing customer relationships to identify new waste stream opportunities. Drives new opportunities through the use of written correspondence, collateral materials, email, and phone calls. Provides leads to account managers and program managers using WM sales management tools. Conducts effective probing of inbound customer calls to identify the proper methodology to close the customer. Assists account mangers with receivables and collections issues. Handles inbound customer calls and referrals from account managers. Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators. III. Supervisory ResponsibilitiesThis job has no direct supervisory responsibilities.IV. QualificationsThe requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in Canada. A. Education and Experience Education: High School Diploma or GED (accredited). Experience: One (1) year of relevant work experience (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements Applicable regulatory training. C. Other Knowledge, Skills or Abilities Required Knowledge of hazardous waste regulations, DOT requirements, and corporate policies and procedures required. Requires proven experience with Microsoft Word, Excel, and PowerPoint. Requires superior interpersonal skills for internal and external interactions. Bilingual (French and English required) spoken and written - We require an bilingual speaking representative to service our English-speaking clients LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, general business periodicals, professional journals, technical procedures, and governmental regulations required. Ability to write routine reports and correspondence required. Ability to speak effectively before groups of customers and/or employees of organization is required. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers is required. Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference and volume is required. REASONING ABILITY: Ability to prioritize and apply common sense to carry out instructions furnished in written, oral, or diagram form is required. Ability to deal with and solve practical problems is required. V. Work EnvironmentListed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting. BenefitsAt Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.If this sounds like the opportunity that you have been looking for, please click "Apply."

Job Skills / RequirementsThe Portfolio Resource Coordinator (PRC) is responsible for ensuring portfolio resource coordination and strategic scheduling support for their assigned Client Service Team. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The PRC will also provide administrative support for the portfolio, which includes ensuring accurate data entry in TEAM software, facilitating security officer training/clearance requirements, processing online ticket submissions, etc.We are currently looking for 1 full time Portfolio Resource Coordinator for the Lethbridge and Red Deer zone. Key Accountabilities: • Strategically identify open shifts / open lines and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations• Forward existing schedules in Paladin TEAM scheduling software to ensure Paladin's Security Officers are fully aware of their ongoing schedule 3 months in advance• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, and Senior Management• Fill cancellations and openings in the daily schedule• Work closely with and participate in all second round interviews that pertain to designated portfolio• Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed• Ensure staff requests are submitted within 1 business day of receiving resignation or site removal• Work to develop knowledge of Paladin's contractual obligations for the Portfolio(s) that you are assigned to. This will include site visitations, ongoing training, and a close working relationship with Paladin's management group• Support and process OTRS submissions as they related to your portfolio of sites, respond to OTRS tickets within 48 hours.• Take on a large role in Paladin's deployment process, meet with all new hires on orientation day to set up site training and issue schedules• Ensure billing accuracy and compliance on a weekly basis• Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing and payroll. Ensure payroll is complete for 1300 every second Tuesday.• Respond to emails within a timely manner (1 business day)• Work with the People and Culture team on status letters and letters of intent to zero hour list employees at the end of each pay cycle• Assist with providing quotes for specials and short term jobs• Perform other duties as required.Skills and Qualifications:• Post-secondary education in business administration or related is preferred• Working knowledge of Employment Standards Legislation and Human Rights Legislation• Strong interpersonal and leadership skills, and excellent verbal and written communication.• Demonstrated ability to plan, organize, problem-solve, and execute solutions• Strong working knowledge in MS Office and prior working knowledge of TEAMEducation Requirements (Any) High School Diploma/GEDAdditional Information / BenefitsBenefits: Medical Insurance, Life Insurance, Dental Insurance, Paid VacationThis job reports to the Scheduling Manager This is a Full-Time position 1st Shift. Number of Openings for this position: 1

OverviewPaladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!Job Skills / RequirementsUnder the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio for our London Branch. This position will work closely with Paladin's CSMs to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion.Job Description:•Strategically identify open shifts / open lines and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations•Forward existing schedules in Paladin scheduling software to ensure Paladin's Security Officers are fully aware of their ongoing schedule well in advance•Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations Centre•Fill cancellations and openings in the daily schedule•Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed•Ongoing knowledge development of Paladin's contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group•Take on a large role in Paladin's deployment process•Ensure billing accuracy and compliance on a weekly basis•Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing and payrollQualifications:•Proven ability to build and maintain strong working relationships both internally and externally•Strong leadership, organization and facilitation skills•Strategic Thinking•Excellent communication skills both written and verbal•Strong customer service and multi-tasking skills•Creative ability to foster new and innovative ways to perform and succeed•Ability to meet strict deadlines and flexibility in time allocation.•Proficiency in Computer Usage, with an ability to learn Paladin's Enterprise software•Experience in scheduling, administration or security supervision would be considered an asset•Be willing to work flexible hours Additional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.Benefits: Medical Insurance, Dental Insurance, Paid VacationThis job reports to the Client Service Manager This is a Full-Time position Office Hours 9:00am - 5:00pm. Number of Openings for this position: 1

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.Your day to day will involve:· Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).· Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.· Thoroughly and completely documenting all customer interactions.· Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.· Educating on the usage and benefits of self-service tools.· Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.· Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.· Responding to customer inquiries in a courteous and professional manner.· Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.· Responding to and resolving internal and external complex customer inquiries.· Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.· Taking ownership of the resolution and setting expectation for follow up.· Ensuring resubmissions, stop payments, and voids are appropriately handled.· Meeting or exceeding individual, department, and client specific goals.· Understanding and adhering to all client administrative and contractual policies and procedures.· Suggesting ways to improve the service delivery processes contributing to the success of the organization.· Other duties as assigned.Some things we consider critical for this role:· High School Diploma or Equivalent· 2 years experience in a high volume customer service environment· Experience in healthcare or related industry experience preferred· Ability to multi-task using multiple applications simultaneously· Ability to set-up computer equipment and troubleshoot issues with minimal assistance· Professional verbal and written communication skills· Ability to operate a computer and knowledge of Microsoft Office applications· Strong organizational skills and attention to detail· Ability to work independently and with a team· Ability to learn quickly and adapt to a fast pace production environment· Cooperative, professional and effective interaction skills· Critical thinking and problem solving skills· Ability to tolerate repetitive work without compromising accuracy and service levels· Attend additional training as requested/deemed necessaryPreferred:· Medical/Dental terminology knowledge experience· Medicare/Medicaid knowledge· Claims/Billing and coding experienceBenefits:· Medical, Dental, and Vision insurance· 401(k) Retirement Savings Plan· Paid Time Off· Paid T-Mobile cell service· $500.00 Employee referral program· Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)Job Type: Full-timePay: $15.00 per hourBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insurance

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe Inforce Case Coordinator is a member of our Case Coordination team within Relationship Management, who has passion for building lasting relationships and delivering best-in-class service. Supporting select MGA, National Account Back offices and Elite Advisors bringing in 80% of our insurance revenue.The successful candidate will be part of a dedicated team of Inforce Coordinators who are cross-trained in our diverse suite of Individual Insurance products. They will be ready to provide customized and priority service to our valued distributors between the hours of 8:00 am-6:00 pm EST. You will bring the best of Manulife by demonstrating our values with each interaction; Own it, Get it done together, Obsess about the customer, Think big, Do the right thing and Share your humanity. ResponsibilitiesAcknowledge, manage, and respond to Inforce Insurance inquiries on all product lines via dedicated e-mail ID’s and toll-free numbers within established service standards.Create an outstanding service experience with the goal of prioritizing and handling their inquiry.Develop meaningful relationships with our distributors by making it easier, faster and better to do business with Manulife.Educate and promote Manulife’s tools, resources, and digital and self-serve opportunities with distributors.Effectively communicate and collaborate with internal teams to facilitate complex processes and case resolution across multiple areas, ensuring timely execution of all requests, while keeping your contacts continually informed.Resolve any problems or bottlenecks that occur with an inquiry by taking full accountability from start to finish and only closing the case once a satisfactory resolution has been achieved.Consistently maintain high-performance targets while demonstrating the highest level of professionalism and empathy.Support peers by sharing knowledge and work across the team to balance volume and service levels.Proactive and forward-thinking to make recommendations for change, reduce waste and improve the overall distributor experience.Identify process enhancements and raise concerns from distributors to ensure we are focused on opportunities that make doing business easier and more valuable for our distributors.Assess business, compliance and reputation risk and take appropriate action.How will you create impact?As someone who is empathetic, professional, highly organized, and tenacious, you will bridge internal processes and teams to facilitate distributor requests. You will be required to effectively organize, prioritize, and collaborate with numerous teams to ensure we deliver efficient end-to-end service. This role will deliver superior service in the Canadian segment focused on building strong relationships putting the customer at the center of everything we do. What motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyoneWhat we are looking forTypically, post-secondary education or equivalent work experienceTypically have 2+ years of progressive customer service skillsSound insurance knowledge across all Insurance product lines including legacy products is an assetExcellent relationship management: Ability to build and maintain positive and solid relationships with internal and external customers. Outstanding Communication: Expresses ideas and shares information clearly, concisely and thoroughly, articulates messages, modifies approach and builds connections/trust.Influence and Persuasion: Moves others to take corrective actions on behalf of Manulife’s external customers; influences without formal authority; ability to handle and overcome objections and resistance.Collaboration: Fosters productive working relationships across diverse groups to produce superior solutions; builds beneficial networks to achieve collective business goals; ability to work effectively with various stakeholders throughout the Canadian Insurance segment.Knowing the Business: Stay current on Manulife’s customer strategies; working knowledge of Canadian Individual Life Insurance's various products and functions.Solution Focused: Owns problems through to resolution; demonstrates the ability to make sound and timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance, and the customer experience.Exceptional Time Management and Organizational Skills: Ability to manage high volumes of cases within aggressive deadlines by balancing new and existing cases and shifting priorities.What can we offer you?A competitive salary and benefits package.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first culture: We lead with our Values every day and bring them to life together.Boundless opportunity: We create opportunities to learn and grow at every stage of your career.Boundless opportunity: We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.#LI-HYBRIDAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationWaterloo, OntarioSalary range is expected to be between$49,575.00 CAD - $82,625.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

*Please note that Sunnybrook is not the employer for this positions listed and is not responsible for the contents of the information. We are posting these employment opportunities as a courtesy to employers who are located on our campus. Applicants who have questions should contact the employer directly.   Department: House Calls Position Type: Full-time, Permanent Location: 130 Merton St., Toronto   About Us: We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay healthy, safe, connected, and live as independently as possible. The House Calls Team at SPRINT Senior Care provides seniors with comprehensive and ongoing primary care, as well as chronic and acute disease management, medication administration, inhome interdisciplinary assessment, ongoing case management, and system navigation.   Job Summary: The Supervisor monitors the program metrics while creating an environment that supports House Calls values including client-centred care, accessibility, effectiveness, respect, and safety. The Supervisor plays an important role in ensuring a timely and efficient workflow for a team of physicians, allied healthcare professionals, and administrative staff.   What you will do: ➢ Provide Supervisory oversight to the House Calls Coordinators, including providing back-up support as needed. ➢ Work in close contact with the House Calls team to provide optimal patient care, resolve operational problems, and develop operational policies and procedures where necessary. ➢ Responsible for all reporting requirements, including but not limited to regular Ministry of Health and Ontario Health reports. ➢ Establish metrics and reporting processes to capture efficiencies and demonstrate accomplishments. ➢ Liaise with Program Manager and Director of Quality & Safety to establish Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs) to support datadriven decision-making and measure the successes of the House Calls program. ➢ Act as the lead for all Telus Med Access-related issues. ➢ Responsible for on-boarding and off-boarding team members to Telus Med Access EMR, as well as managing communication with Telus EMR regarding system issues/updates. ➢ Meet regularly with House Calls team members to review work schedules, act on identified issues, and share updates. ➢ Identify and recommend potential process improvements in House Calls administration, operations, systems, and other areas, and assist with the design and implementation as required. ➢ Conduct assessment of current and future staffing needs with review of trends to help manage and identify peak times for resource decisions. ➢ Support onboarding and offboarding of team members. ➢ Support physician billing including reviewing and managing error reports. ➢ Oversee and support the ordering of equipment and supplies. ➢ Participate in weekly House Calls rounds. ➢ Provide support to team members and assist them with administrative tasks as needed. ➢ Audit and approve bi-weekly staff schedules for payroll purposes.   What you will bring: ➢ Post-secondary degree or diploma in a relevant field. ➢ One (1) – Two (2) years centralized scheduling experience. ➢ Demonstrated experience coordinating or managing projects. ➢ Demonstrated ability to manage competing priorities and stay accountable for ongoing responsibilities as assigned. ➢ Excellent oral and written communication skills, including presentation skills. ➢ Ability to work in a team environment, coordinating with various departments to achieve goals and objectives. ➢ Ability to implement program plans, prioritize projects and achieve successful results. ➢ Advanced computer skills in Word, Excel, and PowerPoint. Ability to use excel and project management software to calculate and display data. ➢ Analytical Skills in researching and validating of data. ➢ Demonstrated ability to foster positive relations and work with a broad range of people and service providers. ➢ Ability to exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs. Demonstrate an intermediate to advanced level for database concepts and structures.   What We Offer: ➢ Opportunity to be a part of a passionate team committed to providing client-centred, high-quality care and services to seniors. ➢ Pension Plan ➢ Comprehensive Benefits Plan (health, dental, insurance) ➢ Employee Assistance Program ➢ Paid time off ➢ Tuition reimbursement program and professional development ➢ Wellness Program ➢ Recognition and fun events   How to apply: Apply through Indeed: Supervisor, Quality & Reporting (Healthcare) - Toronto, ON - Indeed.com  SPRINT Senior Care encourages applications from candidates who reflect the diversity of our community.   SPRINT Senior Care is committed to inclusive and accessible recruitment practices in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Skills / RequirementsThe Portfolio Resource Coordinator (PRC) is responsible for ensuring portfolio resource coordination and strategic scheduling support for their assigned Client Service Team. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The PRC will also provide administrative support for the portfolio, which includes ensuring accurate data entry in TEAM software, facilitating security officer training/clearance requirements, processing online ticket submissions, etc.We are currently looking for 1 full time Portfolio Resource Coordinator for the Lethbridge and Red Deer zone. Key Accountabilities: • Strategically identify open shifts / open lines and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations• Forward existing schedules in Paladin TEAM scheduling software to ensure Paladin's Security Officers are fully aware of their ongoing schedule 3 months in advance• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, and Senior Management• Fill cancellations and openings in the daily schedule• Work closely with and participate in all second round interviews that pertain to designated portfolio• Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed• Ensure staff requests are submitted within 1 business day of receiving resignation or site removal• Work to develop knowledge of Paladin's contractual obligations for the Portfolio(s) that you are assigned to. This will include site visitations, ongoing training, and a close working relationship with Paladin's management group• Support and process OTRS submissions as they related to your portfolio of sites, respond to OTRS tickets within 48 hours.• Take on a large role in Paladin's deployment process, meet with all new hires on orientation day to set up site training and issue schedules• Ensure billing accuracy and compliance on a weekly basis• Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing and payroll. Ensure payroll is complete for 1300 every second Tuesday.• Respond to emails within a timely manner (1 business day)• Work with the People and Culture team on status letters and letters of intent to zero hour list employees at the end of each pay cycle• Assist with providing quotes for specials and short term jobs• Perform other duties as required.Skills and Qualifications:• Post-secondary education in business administration or related is preferred• Working knowledge of Employment Standards Legislation and Human Rights Legislation• Strong interpersonal and leadership skills, and excellent verbal and written communication.• Demonstrated ability to plan, organize, problem-solve, and execute solutions• Strong working knowledge in MS Office and prior working knowledge of TEAMEducation Requirements (Any) High School Diploma/GEDAdditional Information / BenefitsBenefits: Medical Insurance, Life Insurance, Dental Insurance, Paid VacationThis job reports to the Scheduling Manager This is a Full-Time position 1st Shift. Number of Openings for this position: 1

OverviewPaladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!Job Skills / RequirementsUnder the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio for our Kingston Branch. This position will work closely with Paladin's CSMs to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion.Job Description:•Strategically identify open shifts / open lines and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations•Forward existing schedules in Paladin scheduling software to ensure Paladin's Security Officers are fully aware of their ongoing schedule well in advance•Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations Centre•Fill cancellations and openings in the daily schedule•Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed•Ongoing knowledge development of Paladin's contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group•Take on a large role in Paladin's deployment process•Ensure billing accuracy and compliance on a weekly basis•Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing and payrollQualifications:•Proven ability to build and maintain strong working relationships both internally and externally•Strong leadership, organization and facilitation skills•Strategic Thinking•Excellent communication skills both written and verbal•Strong customer service and multi-tasking skills•Creative ability to foster new and innovative ways to perform and succeed•Ability to meet strict deadlines and flexibility in time allocation.•Proficiency in Computer Usage, with an ability to learn Paladin's Enterprise software•Experience in scheduling, administration or security supervision would be considered an asset•Be willing to work flexible hours#IND27Additional Information / BenefitsWe thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.Benefits: Medical Insurance, Dental Insurance, Paid VacationThis job reports to the Client Service Manager This is a Full-Time position Office Hours 9:00am - 5:00pm. Number of Openings for this position: 1