Overview of salaries statistics of the profession "IT Helpdesk Support Analyst in Canada"

CST Business Support Analyst - Testing Job ID 2023-102441 City Vancouver Work Location CST - 590 W. 8th Home Worksite 00 - Excluded - VCHA Additional Sites some travel may be required Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Term Specific Job Status Temporary Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Health Information Management Salary Grade 07 Min Hourly CAD $34.68/Hr. Max Hourly CAD $49.86/Hr. Shift Times 0830 to 1630 Days Off Saturday, Stats, Sunday Work Schedule Details Shifts may include 24 hr support, some weekends, on call rotations End Date 7/10/2024 Position End Date - Incumbent Position ends on the listed end date or upon the return of the incumbent. Salary The salary range for this position is CAD $34.68/Hr. - CAD $49.86/Hr. Job Summary Come work as CST Business Analyst with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for an CST Business Analyst - Testing to join the CST Project team. Apply today to join our team! About the The Clinical & Systems Transformation (CST) Project The Clinical & Systems Transformation (CST) Project is one of the largest health care projects in British Columbia's history. It is a joint undertaking between Vancouver Coastal Health, the Provincial Health Services Authority and Providence Health Care to complete a significant transformation of clinical practices and systems. This is an exciting initiative that will deliver key benefits for our patients, health care providers and health organizations. As a CST Business Analyst - Testing with Vancouver Coastal Health you will:Provide guidance to senior staff to determine requirements for new health informatics initiatives, including performance measurement and reporting, and program development.Document and analyze processes, gather requirements, perform best practice reviews, gather data to support, prioritize and align business case development and requests, and perform current state assessments and gap analysis on initiatives.Liaise with a broad spectrum of clinical, IT and business stakeholders and leaders to assist in translating technical issues into a single, shared and realistic vision. Qualifications Education & ExperienceBachelor’s Degree in Business Administration, Clinical Informatics or related discipline.Minimum of five (5) years’ recent, related experience in health care or information management, or an equivalent combination of education, training and experience.Master’s degree preferred.Understanding of Excluded/Non Contract and Collective Agreement terms across the Health Authorities in the ProvinceComprehensive understanding of staff scheduling systems used across the Health Authorities Comprehensive understanding of timekeeping policies related to maintaining payroll recordsKnowledge & AbilitiesSuperior analytical skills , documentation, workflows, including the ability to comprehend, analyze and resolve complex issues. Highly developed business writing and verbal communication skills with the ability to document work appropriately. Knowledge of project structures; business case development; documentation of workflows; health care setting and analytical tools.Demonstrable skills handling change requests, impacts, and tracking tasks, actions, risks, issues and impacts.Resourceful; well-organized; systematic analysis; strategic thinking; critical thinking; attention to detail; leadership and management skills. Technical writing experience is considered an asset.Knowledge of information technology applications and outcomes achieved through new platformsDemonstrated ability to exercise good judgment and initiative, deal with frequent changes; make decisions for a wide variety of complex business matters.Demonstrated ability to use database, spreadsheet and word processing software at an advanced level. Physical ability to perform the duties of the job. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

Our client is looking for a Senior Cyber Security Analyst to support technical services and issues for several security platforms for insurance client.Location: RemoteDuration: 6 months (with possibility of extension)Responsibilities:Senior Security Analyst - Security Platforms responsibilities include planning, implementing, documenting and supporting security platforms within the client's environment.Plan, Test, Install and establish connectivity for software components and services, utilizing best practices.Deploy and upgrade clients.Diagnose and troubleshoot technical issues.Configure systems in a secure fashion.Document support processes.Document HelpDesk processes for quick troubleshooting.Work with vendor support as required.Train and mentor others to share support.Monitor the performance of services and adjust as required.Monitor the software currency, and trigger upgrades as required.Monitor the licencing of services and provide recommendations for upgrading.Work with other teams to produce relative reporting as needed.To be successful in this role, you should have excellent troubleshooting skills and hands-on experience with supporting various platforms. This role will interact with the Information Security, IT Architecture, and IT Operations to make sure that the platforms are addressing the requirements from each area.The Senior Security Analyst - Security Platforms will also provide leadership for developing procedures, process documentation, relating to the supported platforms, while providing training and mentorship to other resources.Must Haves:5+ years experience as a Cyber Security AnalystSecurity experience in any of the following - Cloud Access Security Broker (CASB), Antivirus software, Cloud Based Web Application Firewall and Content Delivery Platform, Certificate ManagementNice to Haves: Experience in Domain Name Services (DNS), Managed Detection and Response (MDR), Phishing Testing Platform Apply

Application Deadline: 04/07/2024Address:100 King Street WestThe position entails playing a pivotal role in the successful launch and ongoing support of various modules within the Governance Risk and Compliance (GRC) platform. The primary responsibility involves triaging and managing the helpdesk and providing end user support for queries, defects, and other system-related issues. This role requires effective communication with users and collaboration with cross-functional teams. Duties include but are not limited to:Triage and manage the helpdesk for various modules on the GRC platform.Provide end user support for queries related to the GRC platform modules.Document and track user reported issues and resolutions.Develop and maintain a knowledge base to assist users with common inquiries.Communicate effectively with users and vendor support to provide updates and resolutions to their inquiries.Identify opportunities for process improvements and efficiencies in the helpdesk management process.Assist in UAT (User Acceptance Testing) for new module launches and updates.Stay informed about updates and enhancements to the platform modules.Provides production and end-user support and governance for the risk technical platform and system environment that supports risk data & control structures (e.g. process controls, user access controls, data integrity controls) to enable risk processes and operations. Supports and oversees the planning, maintenance and change management for risk system strategies, process changes, system parameter changes, production schedules, and operational tasks. Oversees the management of system parameter changes. Works with stakeholders to resolve issues and provide solutions that ensure service delivery and effectiveness.Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.Provides advice and guidance to assigned business/group on implementation of solutions.Supports the planning and execution of system management infrastructure planning and development activities for a designated portfolio.Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders including product enhancements; Initiative areas can include intake, requirements, design, development, testing, simulation, sign-offs, production and post-implementation activities.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.Leads or assists in the execution of oversight/governance activities.Acts as a resource for team members with less experienceLeads/participates in the design, implementation and management of changes to the risk productionprocesses & systems.Monitors the risk system technical infrastructure, applications and/or business transactions across the environment.Collaborates with Technology service providers and other stakeholders to investigate, perform root cause analysis and plan corrective actions; follows production environment support processes and guidelines.Collaborates with internal and external stakeholders to deliver on business objectives.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.Monitors and tracks performance and addresses any issues.Tracks metrics and milestones, makes recommendations for resolution and escalates as appropriate when issues arise.Analyzes data and information to provide insights and recommendations.Monitors and tracks performance; addresses any issues.Supports the data reconciliation / provisioning processes between core risk systems.Performs verification and monitoring activities for all changes implemented in the production environments according to guidelines and policies.Supports the development and maintenance of system and process documentation / process controls / knowledge assets required for the operation.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.In-depth knowledge of risk system management concepts and applications.In-depth knowledge & experience with risk policy frameworks; quality control / testing frameworks.Technical proficiency gained through education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:6Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Team Lead - Bilingual Support , you will be responsible for providing guidance, coaching and support to your team. In addition, you will be providing remote and on-site support and training to our clients that use our software both in English and French . This is a r emote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean. This position will support mostly our Quebec based clients. Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team. Job Requirements: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner. Logging and documenting all customer interactions within our ticketing system and escalating matters as required. Collaborating with other groups/departments to streamline service delivery. Identify opportunities to drive process improvements that positively impact the client's experience. Develop knowledge and understanding of our software and the supporting Infrastructure. Achieve program certification within your primary group within 6 months, and additional program certification/s within 18 months, up to PBS Certified Professional status. Maintaining a high level of punctuality as well as a consistent, reliable attendance standard. Achieving and exceeding KPI targets and other Metrics defined by the department. Available to travel as and when the need arises throughout the US and Canada. Keeping abreast of Software enhancements and new released, by attending Apogees and reviewing release notes. Assisting and training current as well as new staff members. Maintaining and contributing knowledge-based articles including informational articles, how-to's, troubleshooting guides and FAQs. Escalating Incidents, Problems, and Enhancement tickets to our development team. Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required. Problem Management - Define, address, and manage the root cause of a problem, to help prevent further issues. Communicate and coach direct reports on daily performance and quality & quantity of work, behavior, punctuality, and attendance standards within the team. Analyze and evaluate KPI targets and other Metrics defined by the department, and use results for performance reviews, to help develop Analysts and improve team performance. Manage/coordinate client escalations and communications. Escalate client as well as staffing issues and concerns to the Program Manager. Collaborating with other team leads to ensure adequate staffing levels are scheduled and maintained. Commit to an ongoing personal development and cross-training as recommended by the Program Manager. Create a positive workplace culture. Qualifications: Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing. Strong Leadership and coaching abilities Strong time management & organization skills. Strong decision making and analytical abilities. Strong detail orientation. Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc. Ability to work independently and within a team environment. College Diploma. Must have Valid Drivers license. Previous customer service, helpdesk or dealership experience will be considered an asset. Over 3+ years of PBS experience, Dealership/Automotive or leadership experience within a customer support environment What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Team Lead - Bilingual Support , you will be responsible for providing guidance, coaching and support to your team. In addition, you will be providing remote and on-site support and training to our clients that use our software both in English and French . This is not a remote work opportunity. Job Requirements: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner. Logging and documenting all customer interactions within our ticketing system and escalating matters as required. Collaborating with other groups/departments to streamline service delivery. Identify opportunities to drive process improvements that positively impact the client's experience. Develop knowledge and understanding of our software and the supporting Infrastructure. Achieve program certification within your primary group within 6 months, and additional program certification/s within 18 months, up to PBS Certified Professional status. Maintaining a high level of punctuality as well as a consistent, reliable attendance standard. Achieving and exceeding KPI targets and other Metrics defined by the department. Available to travel as and when the need arises throughout the US and Canada. Keeping abreast of Software enhancements and new released, by attending Apogees and reviewing release notes. Assisting and training current as well as new staff members. Maintaining and contributing knowledge-based articles including informational articles, how-to's, troubleshooting guides and FAQs. Escalating Incidents, Problems, and Enhancement tickets to our development team. Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required. Problem Management - Define, address, and manage the root cause of a problem, to help prevent further issues. Communicate and coach direct reports on daily performance and quality & quantity of work, behavior, punctuality, and attendance standards within the team. Analyze and evaluate KPI targets and other Metrics defined by the department, and use results for performance reviews, to help develop Analysts and improve team performance. Manage/coordinate client escalations and communications. Escalate client as well as staffing issues and concerns to the Program Manager. Collaborating with other team leads to ensure adequate staffing levels are scheduled and maintained. Commit to an ongoing personal development and cross-training as recommended by the Program Manager. Create a positive workplace culture. Qualifications: Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing. Strong Leadership and coaching abilities Strong time management & organization skills. Strong decision making and analytical abilities. Strong detail orientation. Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc. Ability to work independently and within a team environment. College Diploma. Must have Valid Drivers license. Previous customer service, helpdesk or dealership experience will be considered an asset. Over 3+ years of PBS experience, Dealership/Automotive or leadership experience within a customer support environment What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Posting Title ADMN O 24R - Senior Contract Performance Analyst Position Classification Administrative Officer R24 Union GEU Work Options Remote Location Multiple Locations, BC CA (Primary)Prince George, BC V2N4P7 CARichmond, BC V7C 4M9 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CASalary Range $76,071.18 - $86,658.48 annually Close Date 5/1/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Integrated Service Solutions Job Summary Make a difference in this rewarding career opportunityBRANCH OVERVIEWThe Integrated Services Solutions Branch is responsible for the management and operation of Service BC's Provincial Contact Centre and Online HelpDesk and works across Service BC lines of business to offer integrated service solutions by identifying, qualifying, and pursuing new opportunities to expand the use of Service BC service channels and enablers. The branch goals are to create efficient and effective improvements in overall service experience for people and businesses while helping to solve pressing business challenges for partners. Onboarding new partners to our common service platforms such as the BC Services Card or the Provincial Contact Centre creates economies of scale resulting in efficient and effective improvements in overall service experience for people and businesses.JOB OVERVIEWThe position creates a strong foundation for contract writing and contract performance through client relationships, developing a clear understanding of business needs, overseeing service performance, monitoring outcomes, and enabling change.Reporting to the Director of Contract Performance, the Senior Contract Performance Analyst is responsible for contractual compliance for a growing contract valued over $132+ million. This role has oversight for contract change management, implementing appropriate methods of performance management and supporting various aspects of the contract management process related to monitoring contractual obligations and outcomes, financial management and performance analysis financial management. The Senior Contract Performance Analyst provides advice and guidance on contract interpretations, training, and subject matter expertise. The role works on complex problems/projects where their analysis will require an in-depth evaluation of multiple factors. The role exercises significant independent judgement within broadly defined policies and procedures to determine the best method of accomplishing work and achieving required objectives. The Senior Contract Performance Analyst will work closely with other Ministry staff, senior management including Executive leadership, as well as Legal Services Branch and vendor partners.The Senior Contract Performance Analyst provides training, mentoring and guidance to staff and acts as an expert in providing direction and guidance to process improvements and establishing policies.Job Requirements: Degree in contract management, public administration, business administration, business law, audit, finance or a related field, plus minimum of two (2) years recent related experience managing outsourced contracts and/or project management experience, OR an equivalent combination of experience, education and/or training may be considered. Recent experience to include: Identifying and using quantitative metrics/data to analyze and evaluate outcomes (e.g., program performance, research, etc.). presenting data/outcomes in graphs or other visualizations; experience visualizing qualitative data or journey/experience mapping preferred. Experience interpreting and manipulating complex financial spreadsheets. Experience negotiating contractual solutions and influencing diverse partner groups toward consensus. Managing complex contracts. Preference may be given to applicants with the following: A minimum of 1 year of experience examining and reporting business data to develop recommendations for decision-making. A minimum of 2 years of experience establishing relationships and resolving problems with internal and external partners. Experience in contract management including performing audits, data analysis, contract interpretation, and performance monitoring and measurement. Experience in designing, conducting, and analyzing surveys. For questions regarding this position, please contact [email protected] .About this Position:2 Positions available (1 permanent and 1 temporary assignment) The position headquarters will be Victoria, Vancouver, Richmond, Surrey or Prince George Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services. To learn more about these B.C communities you can click on the Hello BC link here! Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply:Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information:A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services

Posting Title ADMN O 24R - Senior Contract Performance Analyst Position Classification Administrative Officer R24 Union GEU Work Options Remote Location Multiple Locations, BC CA (Primary)Prince George, BC V2N4P7 CARichmond, BC V7C 4M9 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CA Salary Range $76,071.18 - $86,658.48 annually Close Date 5/1/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Integrated Service Solutions Job Summary Make a difference in this rewarding career opportunity BRANCH OVERVIEW The Integrated Services Solutions Branch is responsible for the management and operation of Service BCs Provincial Contact Centre and Online HelpDesk and works across Service BC lines of business to offer integrated service solutions by identifying, qualifying, and pursuing new opportunities to expand the use of Service BC service channels and enablers. The branch goals are to create efficient and effective improvements in overall service experience for people and businesses while helping to solve pressing business challenges for partners. Onboarding new partners to our common service platforms such as the BC Services Card or the Provincial Contact Centre creates economies of scale resulting in efficient and effective improvements in overall service experience for people and businesses. JOB OVERVIEW The position creates a strong foundation for contract writing and contract performance through client relationships, developing a clear understanding of business needs, overseeing service performance, monitoring outcomes, and enabling change. Reporting to the Director of Contract Performance, the Senior Contract Performance Analyst is responsible for contractual compliance for a growing contract valued over $132+ million. This role has oversight for contract change management, implementing appropriate methods of performance management and supporting various aspects of the contract management process related to monitoring contractual obligations and outcomes, financial management and performance analysis financial management. The Senior Contract Performance Analyst provides advice and guidance on contract interpretations, training, and subject matter expertise. The role works on complex problems/projects where their analysis will require an in-depth evaluation of multiple factors. The role exercises significant independent judgement within broadly defined policies and procedures to determine the best method of accomplishing work and achieving required objectives. The Senior Contract Performance Analyst will work closely with other Ministry staff, senior management including Executive leadership, as well as Legal Services Branch and vendor partners. The Senior Contract Performance Analyst provides training, mentoring and guidance to staff and acts as an expert in providing direction and guidance to process improvements and establishing policies. Job Requirements: Degree in contract management, public administration, business administration, business law, audit, finance or a related field, plus minimum of two (2) years recent related experience managing outsourced contracts and/or project management experience, OR an equivalent combination of experience, education and/or training may be considered. Recent experience to include: Identifying and using quantitative metrics/data to analyze and evaluate outcomes (e.g., program performance, research, etc.). presenting data/outcomes in graphs or other visualizations; experience visualizing qualitative data or journey/experience mapping preferred. Experience interpreting and manipulating complex financial spreadsheets. Experience negotiating contractual solutions and influencing diverse partner groups toward consensus. Managing complex contracts. Preference may be given to applicants with the following: A minimum of 1 year of experience examining and reporting business data to develop recommendations for decision-making. A minimum of 2 years of experience establishing relationships and resolving problems with internal and external partners. Experience in contract management including performing audits, data analysis, contract interpretation, and performance monitoring and measurement. Experience in designing, conducting, and analyzing surveys. For questions regarding this position, please contact [email protected]. About this Position: 2 Positions available (1 permanent and 1 temporary assignment) The position headquarters will be Victoria, Vancouver, Richmond, Surrey or Prince George Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens Services. To learn more about these B.C communities you can click on the Hello BC link here! Employees of the BC Public Service must be located in BC at the time of employment. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452. The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer. How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete. Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Administrative Services