Overview of salaries statistics of the profession "Technical Application Support Engineer in Canada"

BASIC QUALIFICATIONS- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent- 2+ years of technical support, or 2+ years of system administration experience- Bachelor's degree- Experience troubleshooting and debugging technical systems- Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution.- Effective oral and written communication skills- Strong customer focus- Strong multitasking skills- Self-starter who is excited about technology- Experience working with customersDESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer successKey job responsibilitiesFirst and foremost this is a customer support role - in The Cloud.On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.Career development: We promote advancement opportunities across the organization to help you meet your career goals.Training: We have training programs to help you develop the skills required to be successful in your role.Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sA day in the lifeEvery day will bring new and exciting challenges on the job while you:Learn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon teams in India to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in networking administration and troubleshooting, or experience managing full application stacks from the OS up through custom applications- Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tool.- Experience with AWS, Google, Rack Space or Soft Layer Management and/or Deployment. • Experience working with customers•- Experience analyzing, troubleshooting, and providing solutions for technical issues • Some programming / scripting experience (Java, Perl, Ruby, Python)•Salary: . Date posted: 04/06/2024 09:31 AM

Job Type:Permanent Reference code:125983 Primary Location:Toronto, ON All Available Locations:Ottawa, ON; Toronto, ON Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Learn from deep subject matter experts through mentoring and on the job coaching. Be encouraged to deepen your technical skills...whatever those may be. Have many careers in one Firm. What will your typical day look like?As the Web Application Firewall (WAF) Engineer you will bring a demonstrated background in cybersecurity and deep understanding of web application security practices. The primary responsibility of the WAF Engineer is to ensure the effective deployment, configuration, and maintenance of our web application firewall systems for a Global customer. This role requires expertise in Content Delivery Networks (CDNs) and web Application Firewalls, AKAMAI, Radware as well as experience with alerts and detections and data analysis. Role Specific Responsibilities Deploy, configure, and maintain web application firewall systems to protect our web applications against potential threats and vulnerabilities. Collaborate with the infrastructure team to integrate the web application firewall with CDNs such AKAMAI, ensuring seamless traffic management and content delivery. Monitor and analyze security events, alerts, and logs generated by the web application firewall systems. Investigate and respond to potential security incidents, working closely with the Security Operations Center (SOC) and Cybersecurity teams. Leverage Splunk for detecting and analyzing potential security threats and vulnerabilities. Develop and maintain detection rules, alerts, and reports to proactively identify and mitigate risks. Work with large amounts of data from various sources, including data lakes and Data Bricks. Apply SQL and data analysis techniques to interpret WAF data and derive meaningful insights to enhance security controls and optimize system performance. Collaborate with the vulnerability management teams to conduct periodic vulnerability assessments and testing of web applications. Utilize WAF data to identify potential vulnerabilities and recommend appropriate remediation measures. Maintain accurate documentation of WAF configurations, policies, and procedures. Prepare reports and metrics related to web application security, including trends, incident summaries, and mitigation strategies. Collaborate with cross-functional teams to ensure effective communication, knowledge sharing, and alignment of security objectives. Provide training and guidance to other team members on WAF best practices and security awareness. Develop advanced alerts/reports to meet the requirements of key stakeholders. Develop scalable security management tools and processes. Support automation for security tools management and workflow integration. Support automation for security management tools and processes. for security tools management and workflow integration. Collaborate with key stakeholders within Cybersecurity, Engineering, and Development teams to create specific use cases to address business needs and security requirements. Help others in information security concepts, issues, standard and policies. Work closely with teams delivering web Application Firewall requests and projects. Assist in drafting and editing firewall related standards, policies, and guidelines. Assist in drafting and editing firewall related risk models, methods, and procedures. Provide investigation findings to relevant business units to help improve information security posture. About the team Global Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let's talk about youRequired: At least 4 years' experience with minimum 2 years in network security, and 2 years in Web Application Firewall (WAF) Development Knowledge of web application security concepts, OWASP Top 10 vulnerabilities, and related mitigation techniques Demonstrated technical background with Akamai Web Application Firewall (WAF) and bot mitigation security policies Proficiency in deploying and managing web application firewalls, preferably with experience in AKAMAI and RADWARE Understanding of API security issues and API authentication Prior experience working with Splunk for security event management, log analysis, and threat detection Ability to work with large datasets and perform data analysis to extract meaningful insights Good understanding of information security principles, and security policy enforcement Experience working with AKAMAI, RADWARE, F5, Imperva, WAPP, Cloudfare or API Protection Solid comprehension of HTTP protocol and demonstrated ability to troubleshoot using HTTP logs Strong technical background in web development and familiarity with potential attack vectors/methods Basic understanding in the following: scripting languages (Python, PowerShell, or JavaScript), DNS, Networks, Firewalls, SSL Certificates Education (degree): Bachelor's Degree/University Degree and/or Undergraduate Diploma in Information Security, Information Technology, Computer Science, Engineering or equivalent experience Preferred: CISSP, CISM, CISA, GIAC or other security certifications are desired Previous experience in a Security Operations Center (SOC) or performing cybersecurity analysis Any experience in SIEM management tools is a plus Ethical hacking Automation experience ServiceNow experience Technical documentation experience Total RewardsThe salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Application Engineering, Computer Science, Data Analyst, Information Security, Network Security, Engineering, Technology, Data, Security

BASIC QUALIFICATIONS- Requires minimum of 2+ yrs experience in relevant technical position- Experience troubleshooting and debugging technical systems- Bachelor's degree OR equivalent experience in a technical position.- Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP.- Experience with web-based services and applications, Apache, Knowledge of client/server and distributed systems architectures. Tomcat etc.- Strong Windows system administration skills.- Experience in troubleshooting OS issues, handling Clusters & knowledge of Windows filesystems.DESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer in Amazon Web services you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.Key job responsibilities• Learn and use ground breaking technologies.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Interact with leading engineers around the world.• Partner with AWS teams to help reproduce and resolve customer issues.• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.• Drive customer communication during critical events.• Drive projects that improve support-related processes and our customers' technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• Work on critical, highly complex customer problems that may span multiple AWS services.A day in the lifeFirst and foremost this is a customer support role - in The Cloud.• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques• Engineer may also coach/mentor new hires, develop & present training, participate in new hiring, write tools/script• Career development• Training: We have training programs to help you develop• As we operate on a follow-the-sun model, with sites located globally, there is no after hours on-call or mandated overtime in this role.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in troubleshooting filesystem and scripting (i.e. bash, Python, PowerShell etc.),REST API based services- Prior working experience with AWS e.g. AWS Windows EC2, Workspaces, AppStream, System Manager.- Experience with Cloud architecture patterns and distributed computing concepts- Exposure to OS and networking security concepts and standard methodologiesSalary: . Date posted: 03/29/2024 09:26 AM

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Cybersecurity Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.Cloud Focus: These customers and products are our future even if they cannibalize our presentCloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentalityCloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happensOne Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud ExperienceCloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt itThis role is flexible in that you can work up to 100% from home within the Vancouver area. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.   Individual Contributor

BASIC QUALIFICATIONS- Bachelor's degree OR equivalent experience in a technical position- Requires minimum of 2+ yrs experience in relevant technical position- Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer) OR exposure to search services fundamentals and troubleshooting (indices and JVMMemory analysis and CPU utilization) for key open source products like Elasticsearch and Solr OR exposure to streaming services like Kafka / Kinesis.- Experience in Business Analytics application, support, and troubleshooting concepts- Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)- Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, URL or related)DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer success.Key job responsibilitiesLearn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon teams in India to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.A day in the lifeFirst and foremost this is a customer support role - in The Cloud.• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.• Career development: We promote advancement opportunities across the organization to help you meet your career goals.• Training: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sThis Analytics role supports our services that focus on Analytics technologies, including Kinesis, Elasticsearch, Cloudsearch, and Redshift.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in a customer support environment- Experience analyzing, troubleshooting, and providing solutions to technical issues- Familiar with data warehousing and ETL process- Understanding of Cloud Computing concepts- Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript § Expertise in Data warehouse (example Redshift, Teradata, Exadata or Snowflake) OR expertise in search services products like Elasticsearch / Solr OR expertise in streaming services like Kafka / Kinesis.Salary: . Date posted: 03/29/2024 10:07 PM

BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesDESCRIPTIONAmazon Books Team is looking for a talented support engineer who is customer focused and has strong expertise to build enterprise scale analytics datamarts. In this role, you will deliver world class data infrastructure for global books, print and digital.As a Support Engineer working on the analytics platform, you will be implementing and supporting the analytic technologies that give our customers timely, flexible and structured access to their data. You will be challenged with a variety of task like SQL Code, data pipeline design and implementation. You will interact with customers to gather requirements and structure solutions.Interface with business customers, gathering requirements and gaining a deep-dive understanding of services and key datasets.Tuning application and query performance against large, complex data structures. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSONSalary: . Date posted: 04/04/2024 09:35 AM

BASIC QUALIFICATIONS- Experience troubleshooting and debugging technical systems- Bachelor's degree OR equivalent experience in a technical position.- Requires minimum of 2+ yrs experience in relevant technical position.- Knowledge of some Developer & Mobile language/Services- Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization. Experience with web-based applications and HTTP.- Knowledge of client/server and distributed systems architectures (WebServers).- Troubleshooting skills on Linux, Networking; IPsec, VPN, Load Balancing, Iperf, DNS, DHCP, Routing Protocols, SSH, Network Monitoring.- Excellent verbal and written communication skills.- Customer service experience / strong customer focus.- Strong analysis and troubleshooting skills and experience.DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in AWS, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer success. Key job responsibilitiesThe AWS Support Engineering team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields. Our mission is to provide technical solutions to customers. Also, this role supports AWS mobile technologies (Amplify, Device Farm, Pinpoint, etc) and Serverless technologies (Lambda, API Gateway, Step functions, etc). Mobile Services and Serverless Architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences. Our support engineers are responsible for helping customers utilize all services offered within AWS. They also act as the "voice of the customer" to the development teams for recurring issues or feature requests. If you're experienced with mobile or web application development and you are more comfortable "getting your hands dirty," then we're looking for you!A day in the lifeOn a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience developing against and working with REST API based services.- Prior working experience with AWS services.- Experience with Cloud architecture patterns and distributed computing concepts.- Exposure to Mobile application development (iOS / Android).- Exposure to mobile and web application security best practices.- Experience around Messaging and Queueing services.- Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP- Exposure to security concepts / methodologies.- Experience with iperf, MTR, traceroute, dig- Experience handling full application stacks from the OS up through custom applications- Experience with push notifications, APNS and GCMSalary: . Date posted: 04/04/2024 09:32 AM

Our Calgary client is looking for a Intermediate Application Support Analyst to support, develop and configure ETRM applications in the oil & gas sector. (Req 8403)Calgary candidates, 4 days per week in our client's downtown Calgary office. Must Haves:4+ years experience as an Application Support Analyst or Business Systems Analyst providing Tier 3 Support (troubleshooting, development, configuration etc.)Experience supporting Trade Capture and ETRM systems across Crude Oil, Natural Gas, NGLs, Refined Products, Derivative (Allegro, Right Angle, Egistix)Experience supporting critical systems on Linux and Microsoft platformsSystem development using Java, C# .NET/COREExperience supporting systems on Oracle and SQL Server databasesResponsibilities: Tier 3 support, solution and technical requirements, operational tasks, testing, incident management, upgrades and patch execution, test plans, operational support manualsProvide Application solution requirements, to define and support the design, build and operations of application functionalityInterface with partners and vendors for development and support or applications Apply

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better. PURPOSE AND OBJECTIVES SAP is a Global Market Leader in Enterprise Application Software, the Top Cloud Vendor and Leading Mobility Vendor, with offices and labs located worldwide SAP serves over 335,000 customers in 190 countries, including 87% of the Forbes Global 2000 and 98% of the 100 most valued brands. 76% of the world's transaction revenue touches an SAP system (http://www.sap.com/corporate-en/factsheet)! The SAP community of employees, partners and customers is vast - the SAP Community Network(https://www.sap.com/community.html) has over 2.5 million members and the Americas' SAP Users' Group(http://www.asug.com) has over 3,700 member companies in more than 17 industries. The worldwide Technical Support team of ~5000 is committed to the success of our customers through outstanding technical support. We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction. EXPECTATIONS AND TASKS Among other responsibilities, you should expect to do many of the following: Investigates and resolve critical system issues for Enterprise level Fortune 500 companies. Analyzing complex, real world, unique problems; often working in production environments. Feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better. Meet, work and talk with colleagues and customers from all around the world! Master SAP software that is being used by industries, governments, and multinational companies around the globe. Participation in After Hours Support & Weekend shifts as scheduled Be part of a small, tight-knit team of professionals: Working collaboratively to provide solutions to customers. Learn new skills and technologies that will open paths to many new possible careers. The learning never ends - you are expected to continuously learn and up-skill during your time here. Be a social media guru and create Knowledge Bases, blogs, wikis, and videos, for colleagues and customers. Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support. Join the global SAP Family and become an ambassador for the Support Organization. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Excellent English communication skills (written and oral) Excellent diagnostic and technical analysis skills Good understanding of SQL language Good understanding of Relational Databases (HANA, Oracle, Sybase, DB2, SQL Server, etc.) Good understanding of Linux/Unix operating systems Computer Science degree/diploma or equivalent industry experience WORK EXPERIENCE Support or administration experience of databases such as HANA, Oracle, SQL Server, and DB2 Experience with SAP ERP Systems Support or administration experience with Linux, Solaris, HP-UX, and AIX Knowledge of SQL Programming and Data Warehousing principles Prior customer service or customer support experience We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 39200 - 85300(CAD) CAD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: SAPNorthAmericaBenefits.com Requisition ID: 391330 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-HybridRequisition ID: 391330 Posted Date: Apr 6, 2024 Work Area: Customer Service and Support Career Status: Graduate Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: Vancouver, British Columbia, CA, V6B 1A9

BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- Experience in software developmentDESCRIPTIONrekindle programNote : For more details on rekindle program, please visit - https://www.amazon.jobs/en/landing_pages/rekindleWe enable Amazon pay to go fast by providing real-time feedback on production systems. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy sense of urgency. We are a heavily data-driven team, utilizing a variety of data collection, enrichment, analytics and visualizations to learn about our complex systems. We believe in "Work Hard. Have Fun. Make History" value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too. The team is filled with customer focused individuals that champion and support industry-leading payment gateway. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues.We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution.About your role This isn't your ordinary Support Engineer role. If you love solving the deepest tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Amazon Pay is a rapidly growing business within Amazon, and the Support team is changing its focus to allow it to scale with the business. Amazon Support Engineers are responsible for improving our customers' experience with our products, through advanced troubleshooting and helping our global team of engineers solve our more difficult problems. You will be required to deeply understand technology landscapes, and evaluate the use of new technologies. You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Amazon pay. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams, services, and platforms. We'd love it if you bring in a deep understanding of modern Cloud infrastructure, programming expertise, operational experience, and a desire to change the status quo. We'll support you with robust backend systems, mature processes, and a motivated team with a strong desire to improve customer experience. We're looking for an engineer who can analyze and help improve our monitoring and processes to get us to an even higher level of availability, scalability, and reliability. Amazon pay support engineering team is a rapidly growing group within the organization. We are in the process of building our teams, tools, and systems as part of our mission to build the best services in the world. This is a truly exciting team to join.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSONSalary: . Date posted: 04/06/2024 09:31 AM

BASIC QUALIFICATIONS- Bachelor's degree OR equivalent experience in a technical position.- Requires minimum of 2+ years of experience in relevant technical position- Exposure to open-source products like Elasticsearch /OpenSearch OR exposure to streaming services like Kafka / Kinesis. Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)- Experience in Business Analytics application support, and troubleshooting concepts- Understanding of System Administration and troubleshooting with Linux and/or Microsoft Windows Server and associated technologies- Understanding of Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, URL or related)DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer success.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.•You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.•You will drive initiatives that improve support-related processes and our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others.•You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.•You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.•You will act as interviewer in hiring processes, and coach/mentor new team members.This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday - Saturday or Monday - Friday.A day in the lifeFirst and foremost, this is a Technical support role - in The Cloud.On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.Career development: We promote advancement opportunities across the organization to help you meet your career goals.Training: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sThis Analytics role supports our services that focus on Analytics technologies, including OpenSearch/ElasticSearch , Kafka ,Kinesis.About the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. We are open to hiring candidates to work out of one of the following locations:We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Expertise in search services products like Elasticsearch / Solr OR expertise in streaming services like Kafka / Kinesis. Expertise in Data warehouse (example Redshift, Teradata, Exadata or Snowflake)- Knowledge or experience with distributed search, conceptual search understanding, text parsing analysis, tokenization, databases vs search services, data skew, fault tolerance etc.- Knowledge or experience with data streaming concepts such as producer, consumer, broker, controller/leader zookeeper, distributed architecture topics, replicas, partitions.- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).- Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.- Knowledge of security concepts/best practices in securing application architectures from external threats.Salary: . Date posted: 04/06/2024 09:31 AM

BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesDESCRIPTION Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Austin) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.Key job responsibilitiesSome of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Hands-on experience in Unix or any scripting language - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.A day in the lifeAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.About the teamAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience with AWS, networks and operating systemsSalary: . Date posted: 04/08/2024 09:46 PM

BASIC QUALIFICATIONS*MS in Computer Science or related field, or equivalent work experience*Minimum of 5 years of experience with any combination of the following: mobile security, threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security*Minimum of 5 years of experience and understanding of security engineering, system and network security, authentication and security protocols, cryptography, or application securityDESCRIPTIONHelp us protect not only the Amazon Web Services (AWS) cloud computing environment but all of our customers as well! Since 2006, our great team at AWS has been enabling our customers to bring great ideas to life in ways that aren't possible in traditional IT environments. With AWS you can flexibly harness compute, storage, security, and other services from across the globe as your business demands them.AWS Security is on the cutting edge of many security issues for a wide variety of platforms and technologies including cloud services, Internet of things (IoT), identity and access management, mobile devices, virtualization and custom hardware, all operating at massive scale. Similarly, our highly collaborative team is committed to each team member's growth as our business grows.AWS Security is looking for an Application Security Engineer to help validate that our services, applications, and websites are designed and implemented to the highest security standards. You will be responsible for analyzing the security of applications and services, discovering and addressing security issues, building security automation, and quickly reacting to new threat scenarios. You will have the opportunity to learn from, and be mentored by, those who are building and securing our cutting-edge services.You are expected to be strong in multiple domains and provide significant contributions to the AWS IT Security team and to multiple groups throughout Amazon. You are expected to develop elegant solutions to complex business problems and apply appropriate technologies while following security engineering best practices. You are also expected to mentor more junior engineers and be a security thought leader for the organization.You will foster constructive dialogue and seek resolution when confronted with discordant views. Engineers in this role are expected to participate fully in the planning of the AWS IT Security team's work and constantly seek opportunities for process improvement. You should also have a deep understanding of at least one specialty for which they are a sought out resource (both within AWS Security and by groups throughout Amazon), while having an understanding of the application of information security in a broad range of technical areas.You will need a combination of troubleshooting, technical, and communication skills, as well as the ability to handle a mix of disparate tasks which may include project and software development work. This role will provide career growth opportunities as you gain new security skills in the course of your duties.Key job responsibilities Application security reviews Mobile security reviews Secure architecture design Threat modeling Projects and research work as needed Security training and outreach to internal development teams Security guidance documentation Security tool development Security metrics delivery and improvements Assistance with recruiting activities and administrative workAbout the teamAbout AmSec:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why Amazon SecurityAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.Inclusive Team CultureIn Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CAN | Vancouver, BC, CANPREFERRED QUALIFICATIONS*Experience implementing security solutions at the business division level*An understanding of network and web related protocols (such as, TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)*An understanding of web servicesExperience with multiple programming languages (such as, Java, C++, Ruby, Python, Perl, etc.)*Excellent written and verbal communication skillsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.The base salary for this position ranges from $180,900/year up to $302,000/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.Salary: . Date posted: 04/08/2024 10:34 AM

BASIC QUALIFICATIONS- Bachelor's degree in Computer Science or a related field.- 2-4 years overall development/technical support experience.- 2-4 years of experience to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.- 2-4 years of experience working on networking, hardware performance and audio/video technologies within Consumer Electronics.- Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies.- Experience in Perl or shell scripts, XML/SOAP, web services, web application development.- Experience in UNIX/Linux operating system and tools Strong communication skills and experience in handling high severity incident management calls.DESCRIPTIONDo you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. - Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. - Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations - Support engineering and troubleshooting on issues related to the digital platform services and content for various products - Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements - Production Builds, Tools, and Configuration Management for software product releases and successful deployments.This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are: - Provide first level of support for tickets filed in Audible - Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. - Read and understand complex application code and make code fixes to resolve support issues - Software deployment support in staging and production environments. - Develop tools to aid operations and maintenance. - System and Support status reporting. - Ownership of one or more Digital products or components. - Customer notification and workflow co-ordination and follow-up to maintain service level agreements. - Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence.- BIG PICTURE: solve problems at their root, stepping back to understand the broader context- PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.- HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.- QUALITY: You demonstrate appropriate quality and thoroughness.- INTEGRITY: You act with personal integrity at all times.- PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.Salary: . Date posted: 04/10/2024 09:18 AM

BASIC QUALIFICATIONS- 5+ years of software development, or 5+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- Experience in agile/scrum or related collaborative workflowDESCRIPTIONWe want Amazon.com to be the place where our customers can find, discover and buy anything online! Whatever our customers tell us they want, we will find the means to deliver. In doing so, we will create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. With your help, Amazon.com will continue to enable people to discover new worlds and create change in a meaningful and lasting way.We are looking for experienced support Engineers who can lead support activities for seller compliance in delivering high quality software solutions to support variety of customer use cases and are scalable to handle amazon volume.Key job responsibilities* Collaborate with with Tech and Non-Tech stakeholders to ensure smooth and on-time publication of EPR Reports and EPR Remit declarations for EU Sellers* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Regular interactions with various internal business-owners (like engineering and product teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Expected to learn the technologies and use the tools required to perform data processing like: Cradle, SQL, Ratchit, Quicksight; AWS technologies like: Lambda, SQS, SNS, Dynamo DB , S3 , CloudwatchWe are open to hiring candidates to work out of one of the following locations:Hyderabad, AP, IND | Hyderabad, IND | Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Knowledge of distributed applications/enterprise applications- Knowledge of UNIX/Linux operating system- Experience analyzing and troubleshooting RESTful web API callsSalary: . Date posted: 04/10/2024 10:13 PM

BASIC QUALIFICATIONS- Experience in technical supportDESCRIPTIONDo you have a passion for Automotive? Do you want to challenge the status quo of the in-car experience? Do you want to take on very ambiguous problems? If you answered yes to these questions, we have a dream job for you.As a support engineer, you understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You will troubleshoot open issues and work closely with Customers. Regular documentation of SOPs, KBs are required. You participate in design reviews to identify and mitigate support risks. You work closely with development, TPM, PI and QA teams to improve the change management life-cycle. You have a deep understanding of production architecture and are familiar with operating system best practices. You identify and drive small production architecture changes.Key job responsibilitiesAt Amazon, we hire the best minds in technology to innovate and build on behalf of our customers. The challenges SE's solve for at Amazon are big and influence millions of customers, sellers, and products around the world.- Propose improvements to our existing processes in order to improve the team's speed, quality and efficiency.- Be responsible for delivering tools and services to simplify the process for our partners. You will design and own solutions to simplify internal team processes, launch readiness operations, and productions launches.- An ideal teammate is passionate about Alexa and has a track record of success in delivering new features and products. A commitment to teamwork, knowledge of complex systems, strong CS fundamentals, experience developing new systems and improving operational efficiency, and strong communication skills (to both business and technical partners) are absolute requirements.A day in the lifeThis job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are:- Provide first level (L1/L2) of support for handling Jiras, tickets, operational issues from production services- Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.- Work on maintenance driven coding projects, primarily in Python- Read and understand scripts and make code fixes to resolve issues- Develop tools and automate manual operational tasks and easy maintenance of our services.- Build monitoring metrics dashboard, and report system health and support status metrics.- Work with remote teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill setAbout the teamWe are passionate about Automotive features and products, customer experience, digital and voice enhancements, and most importantly eager to resolve very ambiguous problems on behalf of customersWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Knowledge of networking protocols such as HTTP, DNS and TCP/IPSalary: . Date posted: 04/10/2024 10:06 PM

BASIC QUALIFICATIONS- Bachelor's degree OR equivalent experience in a technical position- Requires minimum of 2+ yrs experience in relevant technical position- Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer) OR exposure to search services fundamentals and troubleshooting (indices and JVMMemory analysis and CPU utilization) for key open source products like Elasticsearch and Solr OR exposure to streaming services like Kafka / Kinesis.- Experience in Business Analytics application, support, and troubleshooting concepts- Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)- Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, URL or related)DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer success.Key job responsibilitiesLearn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon teams in India to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.A day in the life• First and foremost this is a customer support role - in The Cloud.• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.• Career development: We promote advancement opportunities across the organization to help you meet your career goals.• Training: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sThis Analytics role supports our services that focus on Analytics technologies, including Kinesis, Elasticsearch, Cloudsearch and Redshift.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in a customer support environment- Experience analyzing, troubleshooting, and providing solutions to technical issues- Familiar with data warehousing and ETL process- Understanding of Cloud Computing concepts- Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript § Expertise in Data warehouse (example Redshift, Teradata, Exadata or Snowflake) OR expertise in search services products like Elasticsearch / Solr OR expertise in streaming services like Kafka / Kinesis.Salary: . Date posted: 04/12/2024 09:08 AM

BASIC QUALIFICATIONS- Bachelor's degree OR equivalent experience in a technical position- Requires minimum of 2+ yrs experience in relevant technical position- Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer) OR exposure to search services fundamentals and troubleshooting (indices and JVMMemory analysis and CPU utilization) for key open source products like Elasticsearch and Solr OR exposure to streaming services like Kafka / Kinesis.- Experience in Business Analytics application, support, and troubleshooting concepts- Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)- Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, URL or related)DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services Private Limited (AWS India), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in India. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.Key job responsibilitiesFirst and foremost this is a customer support role - in The Cloud.On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.Career development: We promote advancement opportunities across the organization to help you meet your career goals.Training: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with Amazon Web Services India, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.As we operate on a follow-the-sun model, with Support sites located globally, there is no after hours on-call or mandated overtime in this role. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sThis Analytics role supports our services that focus on Analytics technologies, including Redshift, QuickSight, Neptune, and Datazone.A day in the lifeEvery day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking technologies.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Interact with leading engineers around the world.• Partner with Amazon teams in India to help reproduce and resolve customer issues.• Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.• Drive customer communication during critical events.• Drive projects that improve support-related processes and our customers' technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• Work on critical, highly complex customer problems that may span multiple AWS services.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in a customer support environment § Experience analyzing, troubleshooting, and providing solutions to technical issues § Familiar with data warehousing and ETL process § Understanding of Cloud Computing concepts § Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript § Expertise in Data warehouse (example Redshift, Teradata, Exadata or Snowflake) OR expertise in search services products like Elasticsearch / Solr OR expertise in streaming services like Kafka / Kinesis. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected statusSalary: . Date posted: 04/12/2024 09:07 AM

BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- Experience in software developmentDESCRIPTIONrekindle programNote : For more details on rekindle program, please visit - https://www.amazon.jobs/en/landing_pages/rekindleWe enable Amazon pay to go fast by providing real-time feedback on production systems. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy sense of urgency. We are a heavily data-driven team, utilizing a variety of data collection, enrichment, analytics and visualizations to learn about our complex systems. We believe in "Work Hard. Have Fun. Make History" value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too. The team is filled with customer focused individuals that champion and support industry-leading payment gateway. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues.We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution.About your role This isn't your ordinary Support Engineer role. If you love solving the deepest tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Amazon Pay is a rapidly growing business within Amazon, and the Support team is changing its focus to allow it to scale with the business. Amazon Support Engineers are responsible for improving our customers' experience with our products, through advanced troubleshooting and helping our global team of engineers solve our more difficult problems. You will be required to deeply understand technology landscapes, and evaluate the use of new technologies. You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Amazon pay. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams, services, and platforms. We'd love it if you bring in a deep understanding of modern Cloud infrastructure, programming expertise, operational experience, and a desire to change the status quo. We'll support you with robust backend systems, mature processes, and a motivated team with a strong desire to improve customer experience. We're looking for an engineer who can analyze and help improve our monitoring and processes to get us to an even higher level of availability, scalability, and reliability. Amazon pay support engineering team is a rapidly growing group within the organization. We are in the process of building our teams, tools, and systems as part of our mission to build the best services in the world. This is a truly exciting team to join.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSONSalary: . Date posted: 04/14/2024 09:56 PM

BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesDESCRIPTION Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.Key job responsibilitiesSome of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Hands-on experience in Unix or any scripting language - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.A day in the lifeAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.About the teamAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience with AWS, networks and operating systemsSalary: . Date posted: 04/16/2024 09:05 AM