Overview of salaries statistics of the profession "Hospitality Sales Agent in Canada"

The trip is back and we are rapidly expanding our team of travel advisors to meet the growing demand. The expertise of a travel advisor is increasingly appreciated by a clientele who want to go on a trip with peace of mind.Come and enjoy the impressive purchasing power of Expedia as well as the automatic recognition that accompany the #1 brand in the field of travel by becoming a travel advisor of Expedia Cruises in Lasalle.Here’s what we offer:Instant credibility and recognition of the #1 travel brandAward-winning sales training program and personalized supportAccess cutting-edge marketing tools to grow your businessOpportunity to meet your customers in a professional environmentTravel benefits and discounted ratesCommission based salary ; highly competitive commission (self-employed)The opportunity to work from the office or in the comfort of your home ( Hybrid-Telework )Self-employed at your own pace, without pressure you make your scheduleInsurance: we pay your errors and omissions insurance.Your own websiteComplete search enginesWe give you a potential customer base.Your passion for organizing travel coupled with our tools allows our customers to book when, where and how they want. Take advantage of this flexibility and increase your ability to maximize your commissions through online prospect searches, in-person requests and your personal Expedia Cruises website.In addition to all these advantages, you will have the opportunity to work in a branded professional travel agency where you can meet your customers, organize on-site or virtual events, serve customers without an appointment and to connect with your community.Requirements of the position:Want to share your expertise and passion in planning and planning travel with our clients.Unparalleled customer service based on willingness to help the customerEase with computer toolsComfortable making courtesy calls to our customersBilingual MandatoryAvailable to invest 10 hours or more per week, including a day or more in a branch to develop your clienteleOPC licenceIn order to start your business plan a fee of $399 for the exclusive training program at Expedia Cruise and $15/month for the technological fees as well as the fees required by the Office of Consumer Protection to obtain your license to advise travels.Join Expedia Cruises in Lasalle today. CHANGE YOUR LIFE!

Reservation Agent (full time position)At Bota Bota, we work tirelessly to create the best customer service experience. Our clients are our ‘raison d’être’, and we strive to do all that we can to assure that each visit is peaceful, enjoyable, comforting… and exceeds all expectations! These principles are applied at every level of the organization and that is why we are always looking for dynamic employees who can provide excellent service so that Bota Bota, spa-sur-l’eau, will be continuing to be known as the reference in the areas of health and relaxation.Interested in this adventure? Welcome aboard!Your mission on the boatUnder the responsibility of the Reservation Supervisor, the Reservation Agent is responsible for directing incoming calls to our different departments, informing customers about offered services, and booking reservations in the appropriate software. He is the first contact with Bota Bota’s customers and must understand their needs in order to advise them properly.The upcoming challenges of the Reservation AgentAnswer to calls and requests generated by our website;Direct calls to relevant departments;Understand and evaluate customer needs;Inform customers about the various services offered;Promote the different types of massage and treatments available;Book appointments and optimize schedules at the same time;Participate in sales increase of treatments and all types of gift certificates;Be responsive to customer’s questions or concerns and ensure their satisfaction in a professional and courteous manner;Adopt a positive attitude that will help maintain a friendly and professional work environment.Why hop on board?Exceptional place of work: Bota Bota, spa-sur-l’eau is in the heart of the Old Port of Montreal;Be part of a growing company that offers multiple opportunities for change;Work schedule: full time 30-40h / week, available on Friday, Saturday and Sunday;Competitive salary and benefits;Free access to the spa;Employee discounts on all massages, treatments, products and gift cards;Employee discounts at the spa’s restaurant '' La Traversée '';Various discounts as an employee of a partner of the Old Port of Montreal.Want to know more about our crew, apply today!!! The competencies we are looking for:Demonstrate autonomy in decision-making and ability to perform multiple tasks efficiently in a short time;Organization and tasks prioritization skills;Demonstrate excellency in your customer service approach;Rigorous punctuality;Excellent team spirit and enjoy working in an open space environment;Exercise discretion and show respect for confidentiality of the customer’s information.The skills we are looking for:Required 2-3 years of experience in customer service, preferably by telephone or in a call center;Ease of use with different IT tools;Bilingual in French and English, both oral and written.

Description de l'entrepriseNotre mission est aidée les gens en réalisant leurs rêves d’aventure et voyage.Nous sommes présentement en période de recrutement pour l’un de nos centres de voyage Laval & Blainville.Nous offrons beaucoup de soutien à nos agents et de nombreux avantages.Joindre notre équipe c'est:Un support (de l’aide) en tout temps, 7/7Travail a commissions; % de commission très concurrentielle ( travailleur Autonome )L’opportunité de travailler du bureau ou dans le confort de votre maison ( Hybride-Télétravail )Événements d'entrepriseTravailleur autonome à votre rythme, sans pression vous faites votre horaireFormation complèteVoyage de familiarisationEnvironnement agréable avec des personnes passionnéesAssurances : nous payons vos assurances erreurs et omissions.Votre propre site internet.Galerie photos des événements, lancement de produits des grossistes et hôteliers.Moteurs de recherche complets.Des accès à tous les outils de nos fournisseursNous vous donnons une base de client potentiel.Ce que vous accomplirez chez nous :Réaliser une analyse des besoins des clients et leur fournir des renseignements précis et utiles;Effectuer les réservations et achats (forfaits, croisières, circuits, hôtels, automobiles et assurances voyage).Principales tâchesAccueillir les clients, leur ouvrir un dossier et établir leur profil de consommateurDonner des renseignements sur des lieux de destination, des attractions touristiques, l’hébergement et des coûts des voyagesConseiller les clients sur les choix de voyages, les forfaits, les produits et services offertsPlanifier les itinéraires des individus et des groupesFaire les réservations de transport et d’hébergementConfirmer les réservations, émettre les billets et percevoir les paiementsEffectuer des tâches administratives connexes telles que remplir des rapports et des formulaires d’assurance, remplir et remettre des documents et faire le suivi des dossiersFaire de la sollicitation auprès de clients potentielsPromouvoir les forfaits et les autres services offerts par l’agenceParticiper à la sélection de produits ou de services de voyages adaptés aux besoins des clients.Exigence:Expérience en vente et sollicitation (important)Service à la clientèleBilingue ObligatoireAutonomeAccréditation de l'OPCSi vous aimez voyager dans les tous inclus ou en CroisièresAvez un emploi et vous cherchez à gagner un revenu supplémentaire (commission)Souhaitez avoir l’opportunité de définir votre propre horaireEmbarquez avec nous pour une formation complète d'Expédia Croisières de Laval E. & Blainville Expérience en sollicitation et vente;Expérience en service à la clientèle;Bilinguisme anglais/français (obligatoire);Autonomie;Accréditation de l’OPC (L'Office de la Protection du Consommateur).

Tu es passionné(e) de voyages et de la vente ? Tu recherches un emploi à temps complet ? GVQ est à la recherche d'un(e) agent(e) de voyages sénior pour se joindre à l’équipe de l’Agence par GVQ. Joins-toi à nous pour lancer ou relancer ta carrière!EN PLUS D’UN POSTE À TEMPS PLEIN, PERMANENT AU SIÈGE SOCIAL DE QUÉBEC, GVQ T’OFFRE : Des assurances collectives incluant un compte de gestion santé annuel de 300$ à 1000$ et un plan dentaire ;La « Contribution de GVQ » au mode de vie de 750$/année ; Des rabais avantageux sur les voyages ; Un horaire de travail de jour du lundi au vendredi ; Des bureaux qui allient détente et professionnalisme à proximité du transport en commun; Congés annuels supplémentaires et journées de maladie ; Un club social hyperactif!TON RÔLE PARMI NOUS SERA DE : Partager ton expertise en répondant aux demandes de renseignements en personne, par téléphone et par courriel ;Proposer des forfaits ou des prestations sur mesure en fonction des besoins et du budget des clients ;Effectuer des recherches pour élaborer des itinéraires de voyages qui répondent aux attentes des clients ;Réserver des forfaits, vols, croisières et autres prestations touristiques ;Assister les clients tout au long de leurs préparatifs de voyage ;Préparer et transmettre aux clients les factures et la documentation de voyage ;T'assurer de la compréhension des clients au sujet des politiques et conditions de voyage actuelles;Favoriser la fidélisation des clients en effectuant un suivi à leur retour de voyage ;Te maintenir à jour sur les nouveautés et les tendances émergentes en matière de voyages ;Collaborer à l’amélioration des processus en place et à la croissance de l’Agence par GVQ ;Être disponible pour des voyages de familiarisation. POUR EXCELLER DANS TON RÔLE, TU AURAS BESOIN DE : Une formation en vente de voyages ou en tourisme ; Un certificat de conseiller en voyages de l’Office de la protection du consommateur ;5 ans d’expérience dans le domaine du voyage ; Excellentes habiletés de communication ; Débrouillardise, polyvalence et autonomie ; Maîtriser différents outils informatiques : Apollo, SIREV, PC Voyages (un atout).

Job Number 24058598Job Category ReservationsLocation Le Meridien Amritsar, Near SGRDJ International Airport, Ajnala Road, RajaSansi, Amritsar, Punjab, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 03:55 PM

EN PLUS D’UN POSTE À TEMPS PLEIN, PERMANENT À NOTRE SUCCURSALE DE LAVAL, GVQ T’OFFRE : Des assurances collectives incluant un compte de gestion santé annuel de 300$ à 1000$ et un plan dentaire ;La « Contribution de GVQ » au mode de vie de 750$/année ; Des rabais avantageux sur les voyages ; Un horaire de travail de jour du lundi au vendredi ; Congés annuels supplémentaires et journées de maladie ;TON RÔLE PARMI NOUS SERA DE : Partager ton expertise en répondant aux demandes de renseignements en personne, par téléphone et par courriel ;Proposer des forfaits ou des prestations sur mesure en fonction des besoins et du budget des clients ;Effectuer des recherches pour élaborer des itinéraires de voyages qui répondent aux attentes des clients ;Réserver des forfaits, vols, croisières et autres prestations touristiques ;Assister les clients tout au long de leurs préparatifs de voyage ;Préparer et transmettre aux clients les factures et la documentation de voyage ;T'assurer de la compréhension des clients au sujet des politiques et conditions de voyage actuelles;Favoriser la fidélisation des clients en effectuant un suivi à leur retour de voyage ;Te maintenir à jour sur les nouveautés et les tendances émergentes en matière de voyages ;Collaborer à l’amélioration des processus en place et à la croissance de l’Agence par GVQ ;Participer à des voyages de familiarisation. POUR EXCELLER DANS TON RÔLE, TU AURAS BESOIN DE : Une formation en vente de voyages ou en tourisme ; Un certificat de conseiller en voyages de l’Office de la protection du consommateur ; 2 ans d’expérience dans le domaine du voyage ; Excellentes habiletés de communication ; Débrouillardise, polyvalence et autonomie ; Maîtriser différents outils informatiques : Apollo, SIREV, PC Voyages (un atout).

Job Number 24064989Job Category Loss Prevention & SecurityLocation JW Marriott Mumbai Sahar, IA Project Road, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPatrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/13/2024 09:47 AM

Lead a Brilliant Career. Bring your authentic self to work every day, and help our customers express themselves, style their home, and live their life in a way that reflects who they truly are. As a brand, we celebrate the differences that make each and every one of us unique because we believe that people shouldn't fit archetypes. So why should your career be anything less than extraordinary? What to Expect: The Global Sourcing Coordinator will be reporting to the Director, Global Sourcing in the day-to-day management of samples and reports related to our private brand import programs. In this role, you will be assisting in the development and execution of the sourcing strategy through optimizing quality, MOQs, packaging, and technical standards. You will execute on-time delivery for all Private Brand Purchase Orders both Import and Domestic. You will be required to communicate daily with Vendors, LI&FUNG Agents, and HBC Logistics to confirm on-time deliveries . Maintain accurate records on all key processes during the order cycle on the internal Global Sourcing Master Order Tracker. What you will do: ● Update tracking documents by commodity with all approval key milestones and mitigate potential delivery delays ● Run weekly sales reports by commodity as required ● Assist with quote sheet verification during peak seasonal timeframes ● Participate in team meetings to report on delivery updates and send weekly production update summaries to Buying and Planning teams ● Assist in preparing for style adoption/product review meetings ● Responsible for sample room maintenance and sample management tracking, receiving, unpacking boxes, and distributing as required to the product development team ● Categorize all ITP’s ensuring that PO’s are written to offset all ITP’s ● Maintain accurate records (ie. ITP’s, R2008’s, quotes, PO’s, landed cost statements, etc.) ● Manage photo sample timelines ● Ensure all tracking and monitoring, communication, and coordination of production milestones meet timely delivery of product ● Identify improvements for the production process and resolve production issues ● Communicate with vendors and merchants on production follow-up ● Work collaboratively across departments including Sourcing, Technical Design, Product Development and Design, Sustainability, Logistics, Buying, and Planning What you will bring to the team: ● Minimum 3 years Import Experience ● University or college degree and retail experience preferred ● Conversant in Excel, BIS, Retek, DAMCO & PLM ● Excellent communication, interpersonal, and organizational skills ● Understanding of the production process ● Highly professional demeanor, organized, and accurate ● Proficiency in Microsoft Office; high-level proficiency in Excel is mandatory ● Knowledge of Google Office tools a plus ● Must be a problem solver and proactive in providing solutions What’s in it for you? ● A people-focused culture of belonging where Reconciliation & Inclusion are integral to what we do ● Employee Resource Groups that offer a unique opportunity to connect with diverse colleagues ● Leadership coaching and development opportunities at all levels ● Benefits package inclusive of parental leave top-up, retirement savings, “Living Well” Program, and more ● A generous Associate discount of up to 40% off of top brands ● Work-life balance through a hybrid work model and flexible paid-time-off The Fabric of Hudson’s Bay Hudson's Bay has established a reputation for quality and style through an unrivaled assortment of products and categories including fashion, home, beauty, food concepts, and more. Hudson's Bay operates under the HBC brand portfolio. Founded in 1670, HBC is North America's oldest company. Hudson’s Bay helps Canadians live their best style of life by operating thebay.com featuring Marketplace, one of the largest premium life & style digital platforms in Canada, with a seamless connection to a network of Hudson’s Bay stores from coast to coast. At Hudson’s Bay, smart, high-performing team members will challenge you to learn and grow every day. We value ambitious work and great ideas grounded in data and insights. We strive everyday to provide our customers with an experience they will value with our products, services and dedication towards adapting to the ever changing environment of retail. This role will actively support our DE&I framework by identifying opportunities to increase and promote diversity in our teams, products and brands. They will lead with inclusion to nurture our OneTeam culture by removing barriers for our Associates and communities. We’d love for you to join us in our mission to help Canadians live their best style of life! Stay connected with us on Instagram, Facebook, X, TikTok, and LinkedIn. Thank you for your interest In The Bay. We look forward to reviewing your application. The Bay provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The Bay welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used

Company DescriptionFairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.Job DescriptionReservations ManagerWant to be part of a team that is passionate about delivering luxury service and memorable experiences? The ideal candidate is driven, has a keen eye for detail, is a strong communicator and is calm under pressure and able to thrive in an ever-changing fast-paced, luxury hotel environment. Previous leadership experience in a city hotel setting is required. Our Culture & Benefits: An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place The opportunity to live, work and play across the world through our employee travel and internal transfer programs A competitive salary starting at $63,000 with annual compensation reviews based on market, performance, and capabilities Complimentary meal through our Colleague Dining Program Complimentary dry-cleaning of business attire Complimentary hotel stay with breakfast for two through our BE OUR GUEST program Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939 Free learning programs through our Academies and discounted eCornell courses Ability to make a difference through our Corporate Social Responsibility activitiesAnnual paid vacation, sick leave, up to statutory holidays and birthday leave A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) A monthly travel reimbursement for TransLink monthly passes What you will be doing: Responsible for the smooth operation of the Central Services department while maintaining close relationships and communication with Housekeeping, Front Office, Sales, Revenue Management, Conference Services, Engineering and F&B.Handle staff recruitment, scheduling and other administrative requirements. Review task processes and staff productivity in ensuring that work standards are consistently met. Conduct standards testing including call observation. Prepare and distribute occupancy and revenue forecasts and keep all department heads well informed of any unexpected changes in levels of business.Work closely with Director, Sales & Marketing and the Revenue Management Team using Revenue Management philosophies to maximize top line revenue. Attend Revmax meetings.Coordinates with Rooms Department Heads to maximize inventory levels during high occupancy/sold out nights.Monitor the daily bookings received from the all channels to ensure all aspects are actioned properly. Oversee all arrivals during tight periods to minimize unexpected "wash" or attrition. Handle and maintain accurate records on pick-up, cancellations, no-shows, and sources of reservations. Create and maintain individual rate codes and room rate packages as established by the Sales Department.Consistent communication with GRC: including updating of hotel information via Sellweb, submitting in-Touch updates, rectifying booking errors as needed and ensure guest satisfaction and reservation standards compliance.Research, audit and process travel agent commission requests.Forecast departmental expenses and accrue commissions and expenses as required to maintain monthly P&L.Manage and coordinate all aspects Groups, Tours and individual reservations.Review and ensure that reservation details and blocking is in line with group resumes and ensure overall guest satisfaction is maximized.Monitor group and tour cutoff dates.Ensure Royal Service Manager is utilized to its fullest capabilities and provide training where required to other departments to ensure compliance to all standardsAnalyze reports in Royal Service Manager and proactively flag negative trends to service excellence committee to drive increased guest satisfactionHandle guest concerns and react quickly, logging and notifying proper areas and ensuring effective, meaningful follow-upEmbrace the role of Royal Service Manager Champion on property, and be the point of contact for the Accor Property Systems team.Full understanding of the Loyalty Program, benefits, redemptions, policies etc. as it relates to Reservations and champion the training and learning of Teams in this area.Have a complete knowledge of the hotel's emergency procedures; work with Safety & Security Manager to ensure all emergency systems are up-to-date and team is fully trained to execute emergency procedures.Oversee daily administrative tasks such as amenity orders, welcome cards and reports.Oversee radio systems and communication. Work with BC communications to solve any challengesDevelop, implement and maintain SOP's related to Central Services. Train the team to develop a culture of service excellence.Conduct and participate in monthly communication meetings. Responsible for Department Scorecard review for Central Services.Conduct performance reviews and provide regular feedback to employeesPerform any and all other tasks which are assigned Assist in all areas of the rooms division as required.Other duties as assigned.QualificationsYour experience and skills include:5 years experience in a similar role requiredExperience in developing & implementing Standard Operating Procedures.Proven track record of managing teamsInternational experience in Luxury Hotels is preferredComputer literate in Microsoft Window applications requiredUniversity/College degree in a related discipline preferredMust possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesPhysical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift Frequent lifting and carrying up to 30 lbsFrequent kneeling, pushing and pullingFrequent ascending or descending ladders, stairs and rampsProven ability to carry three entrée plates or more at one timeAdditional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.comDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/17/2024 06:08 AM

Job Number 24060603Job Category ReservationsLocation JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/06/2024 03:11 PM

Job Number 24061967Job Category ReservationsLocation Bengaluru Marriott Hotel Whitefield, 8th Road, Plot No 75, Bengaluru, Karnataka, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.CANDIDATE PROFILE Education and Experience • High school diploma or GED; no work experience required. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.CORE WORK ACTIVITIESUnderstanding Markets & Maximizing Revenue • Identifies new reservations sales business to achieve personal and property revenue goals. • Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the property based on market conditions and property needs. • Monitors same day selling procedures to maximize room revenue and control property occupancy. • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.Conducting Daily Reservations Sales Activities • Responds to incoming reservations sales opportunities for the property that are outside parameters of the . • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. • Uses sales resources and administrative/support staff effectively. • Assists in monitoring group reservation forecast data. • Coordinates with sales and Convention Services to process rooming lists and reservation cards. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Assists with monitoring accuracy of reservation sales orders within tracking systems. • Tracks no-show reservations and processes charges as needed. • Checks daily arrivals to ensure all necessary billing instructions are applied to reservations. • Manages wait list and prioritizes order of wait list contacts to be made. • Prepares work and maintenance orders.Providing Exceptional Customer Service • Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Provides excellent customer service consistent with the daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Sets a positive example for guest relations. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. • Handles guest complaints and disputes following the instant pacification procedures.Managing and Conducting Human Resource Activities • Monitors reservations sales agents while on phone calls. • Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Utilizes all available on the job training tools for employees. • Creates monthly labor scheduling for team.Additional Responsibilities • Utilizes applicable intranet for resources and information. • Creates contracts as required.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/08/2024 07:25 PM

Posting Title CLK 12R - Customer Service Assistant Position Classification Clerk R12 Union GEU Work Options On-Site Location Victoria, BC V9B 6X2 CA (Primary)Salary Range $29.7809 - $33.6186 hourly Close Date 4/28/2024 Job Type Temporary (Auxiliary) Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Strategic Initiatives and People / Real Property Div Job Summary Bring your expertise in program planning and historyMINISTRY OVERVIEW Dedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.BRANCH OVERVIEW The Strategic Initiatives and People (SIP) branch leads and champions the implementation of RPD's Leadership Framework, Strategic Planning Framework, and People Strategy. SIP is a centralized service that steers and supports RPD colleagues in strengthening strategic management. SIP Management Services is a central agency that leads or supports a variety of division-wide activities encompassing planning, special events or projects, corporate assignments, and policies and procedures.JOB OVERVIEW Customer Service Assistants support the St. Ann's Academy community rentals, to assist with the development of operational, systems and procedures for St. Ann's Academy, and to contribute to the administration of the St. Ann's Academy educational/interpretative programs.Job Requirements:• A degree, diploma or certification in history, museology, heritage management, business management, education or related field of study; OR • A combination of education and experience with an emphasis on heritage, public relations, or tourism. • A minimum of two years' related experience in program planning, development, and delivery, preferably in a heritage or related field. • Experience in public education, interpretation, or information. • Experience in building facility management • Basic administrative experience.Provisos/Willingness statements; • Must be willing and able to work shift work, including evenings, nights, and weekends. Upon mutual agreement and within operational requirements, work schedules may be flexible and there will be no guaranteed hours of work. • Must maintain an active/adequate level of physical fitness including the ability to climb stairs and lift to 20 lbs.For questions regarding this position, please contact [email protected] .About this Position: Currently there are three (3) part-time opportunities available in Victoria. This position has full time on-site requirements. An eligibility list may be established to fill future temporary and permanent vacancies across the Ministry of Citizens' Services Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services

Posting Title CLK 12R - Customer Service Assistant Position Classification Clerk R12 Union GEU Work Options On-Site Location Victoria, BC V9B 6X2 CA (Primary) Salary Range $29.7809 - $33.6186 hourly Close Date 4/28/2024 Job Type Temporary (Auxiliary) Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Strategic Initiatives and People / Real Property Div Job Summary Bring your expertise in program planning and history MINISTRY OVERVIEW Dedicated to making life better for British Columbians, the Ministry of Citizens Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Provinces real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities. A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best. BRANCH OVERVIEW The Strategic Initiatives and People (SIP) branch leads and champions the implementation of RPD's Leadership Framework, Strategic Planning Framework, and People Strategy. SIP is a centralized service that steers and supports RPD colleagues in strengthening strategic management. SIP Management Services is a central agency that leads or supports a variety of division-wide activities encompassing planning, special events or projects, corporate assignments, and policies and procedures. JOB OVERVIEW Customer Service Assistants support the St. Anns Academy community rentals, to assist with the development of operational, systems and procedures for St. Anns Academy, and to contribute to the administration of the St. Anns Academy educational/interpretative programs. Job Requirements: A degree, diploma or certification in history, museology, heritage management, business management, education or related field of study; OR A combination of education and experience with an emphasis on heritage, public relations, or tourism. A minimum of two years related experience in program planning, development, and delivery, preferably in a heritage or related field. Experience in public education, interpretation, or information. Experience in building facility management Basic administrative experience. Provisos/Willingness statements; Must be willing and able to work shift work, including evenings, nights, and weekends. Upon mutual agreement and within operational requirements, work schedules may be flexible and there will be no guaranteed hours of work. Must maintain an active/adequate level of physical fitness including the ability to climb stairs and lift to 20 lbs. For questions regarding this position, please contact [email protected]. About this Position: Currently there are three (3) part-time opportunities available in Victoria. This position has full time on-site requirements. An eligibility list may be established to fill future temporary and permanent vacancies across the Ministry of Citizens' Services Employees of the BC Public Service must be located in BC at the time of employment. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452. The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer. How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.). Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Administrative Services

Company Description"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionReporting to the Director of Rooms, The Front Office Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained . The Front Office Manager will also lead and drive forward a motivated team of managers within the department and continuously look for ways to enhance growth and development for future leaders. Guest Experience Maintaining and improving standards in all areas of operation relating to Guest Experience.Maintaining, improving & optimising the guest experiences throughout the hotel.Overseas and directs all aspects of the guest relations function to achieve the highest possible guest satisfaction.Dealing with High Profile guests from arrival to departure.Ensure that guest requests and complaints are satisfactorily resolved.Developing and enhance WBK guests experience as well as High Profile and High Maintenance recognition and satisfaction.Ensuring all needs are met and exceeded during all guests' stay.Relationship-building with guests and agents.Maintaining a strong presence amongst guests.Actively seek innovative ways to enhance the overall product to maximize guest experience.Learning and Development within the department.Providing necessary direction and support to the Assistant Front Office Manager.To ensure effective liaison between Front office staff and other departments.To be available for all staff related queries and guest complaints.Completing performance reviews and offering continues support to enhance skill development.Identifying training needs and ensuring that training is scheduled accordingly. to improve guest overall experience and staff general knowledge of the product and service provided.To draw up induction programmes and to ensure an effective Godparent system for all new staff members are in place.To facilitate the Cross Training Program which allows participants to receive adequate training to further their knowledge.Responsible for all Front Office recruitment and ensuring adequate staff compliment according to hotel occupancy.To mentor, coach, counsel and discipline staff as required according to the code of conduct provided by Cape Grace.Empowering Supervisors / first line managers to drive leadership with in the department and keeping them accountable to take action when team members are not performing up to standards.Cultivating a positive atmosphere to ensure effective communication, involvement and learning ability. Allowing all staff to participate in sharing best practices.Coaching the team to handle conflict in an effective mannerism that would uplift the team and enhance overall guest experience.Key Responsibilities and Duties:Ensuring department procedures and systems are maintained and effectively operated.Continuously evaluates department Standard Operating Procedures.Audit and development of guest information data on Opera.Drive Leading Hotels of the World and ALL Loyalty standards.Creating an environment that supports innovation and look for opportunities to improve operations.Pro-actively try out new ideas and technologies that would streamline. productivity and enhance overall guest experience in line with the budget and capex submission.Ensure productive and efficient communication between departments.To ensure effective running of PMS and all related interfaces.Building and improving on relationships with agents.Models the Organizational Values and Fairmont Standards.Reduction of departmental glitches to an acceptable weekly standard by minimizing revenue loss.Encouraging the use of the "Generosity Pot" across departments.Has operational managerial responsibility over all departments in the absence of the Exec and Department Head.Has responsibility for ad hoc project teams.Participates in ad hoc On Job Training and coaching in departments to ensure effective service and operations.Has a thorough knowledge of the hotel and all services provided to the guest.Maintains the high standard of service, appearance and social skills set according to the company policy.Works in harmony with all departments and employees, is willing to assist others if and when required.Attends all training workshops as and when required and deemed Mandatory by the Director of Rooms Division.Is familiar with all policies and procedures, house rules, LHW standards, All Loyalty Program, fire-, security-, and emergency procedures as well as all checklists pertaining to the position.Performs any reasonable duty as instructed by the Director of Rooms Division.Financial Attributes:Maximising revenue for the Front Office Department, including the promotion of all other hotel outlets.To prepare, submit and analyse the annual Front Office Budget for Revenue and Expenses.Ensure a controlled O-status and debtors' status within the department.Controls and provides feedback on revenue and operational expenses monthly.Ensure regular and consistent pit checks so that all revenue is correctly accounted for and posted.Ensure that all vouchers and gift cards are correctly recorded and accounted for.Encourage all employees to upsell the products and services and to achieve agreed sales objectives.To ensure accurate and timeous submission of all reports and relevant administrative work.Develop, implement and maintain new incentives to motivate all front office colleagues so as to maximize hotel revenue.Ensures effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget.Driving the guest recovery program with a minimum of cost to the hotel while ensuring the appropriate level of guest satisfaction is maintained.Works with departments to reduce the cost of operation however to maintain the quality of overall guest experience.Encourages upselling of all rooms, hotel facilities and outletsEncourages concierge to promote the upselling of the hotel chauffeur vehicleQualificationsJob Requirements and Qualifications:A hospitality; management and/or similar qualification will be highly advantageousAt least 3 years Management experience; preferably gained in a 5 star environmentComputer literate on the MS Office Suite (Word, Excel and PowerPoint) as well as Opera CloudFluent in English (written and spoken). A foreign language is advantageousProven abilities in:Guest relationsSales - Ability to Upsell the hotel facilities and outletsTime and workflow managementHighly experienced in employee managementEffective decision-making and judgementConflict resolutionInterpersonal communication skillsDelivery to required standards in a fast-paced and dynamic environmentAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.Salary: . Date posted: 04/17/2024 06:05 AM

Company DescriptionTake part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde Nast; Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place. About us:Why work at Fairmont Waterfront?Deeply committed to sustainability and communityMore than 50% of leadership team including c-suite, are womenFirm believers in diversity - we have colleagues from 60 countriesPassionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversity training for all colleagues, hotel level committee and representationIndustry leading Leadership program and learning program through our AcademiesGreat perks - Colleague Travel Discount program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!One free stay through our Be Our Guest Program, in addition to an Employee discount card that provides up to 50% discounted rate for travel to over 5300 Accor hotels WorldwideFull rate of pay, $28.43/hour following 90 days of serviceJob DescriptionFront Desk Agent - Full Time, Seasonal (to October 31st) First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Join Fairmont Waterfront and take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and a honey bee apiary!What you will be doing:Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceProudly promote the hotel facilities, looking for opportunities to enhance a guest's stayMaintain accurate records of daily transactionsHandle guest requests effectively and promptlyCash handling which includes currency exchange and balancing a floatBecome familiar with group resumes ensuring all details of incoming and outgoing groups are observedServe as sales agent promoting and up-selling hotel servicesMonitor rooms' inventory to assist in maximizing rooms' revenueMaintain an excellent working rapport with all departments in the hotelComplete night audit tasks as assigned Upholds the highest standard of internal and external customer service by applying our Service Standards at all timesQualificationsYour experience and skills include:Service focused personality is essential; previous Front Desk experience preferredMust be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidaysComputer literacy a must with Opera experience an assetProfessional appearance and demeanorA passion for Guest Service and a skill for anticipating guest needsAbility to work in a team environmentStrong communication and interpersonal skills requiredAbility to work under pressure and manage conflicting prioritiesPost-secondary education in Hotel Management an assetAbility to speak another language fluently an assetAdditional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/17/2024 06:02 AM

Company DescriptionFor over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.Our Commitment to Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why Work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSNote: Must already be legally entitled to work in Canada to be considered for the positionJob DescriptionDo you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.Every day you will be responsible for engaging with our internal colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years. You will be given the responsibility to ensure that our colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our internal guests' purposes: why are they proud to work at Fairmont Royal York, what motivates them and what their preferences and passions are? Making our internal guests feel heard and cared for creates an emotional connection to our brand while build loyalty for our valued guests.These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.As an Emerging Leader, you will lead yourself through positive orientation, self-development, self-management and problem solving. You will lead others through leading by example, engaging with the teams, developing others and communicating effectively. You will lead the business through being guest-focused and aware of the business and identifying areas of improvement.If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!Specific Roles and Responsibilities That Create the Essential Toronto Experience:Our Inspire program offers an opportunity to be part of Fairmont Royal York's Reservation department in a supervisor position for a period of 18 months. This is a fantastic opportunity to learn and grow your careers in one of Canada's most iconic hotels. Be a part of a strategic reservation team that is focused on driving successful business results. This individual will be responsible for the administration of many functions in a fast-paced reservations office. Additionally, they will support and learn all functions within the department. You will achieve this through a series of three, six-month rotations. This will help you gain unparalleled experience to equip you for a bright future in Reservations upon completion of the program.What you will be doing:Over your 18-month rotation, you will be exposed to the multiple facets of the reservations department learning transient, FIT, BT, and group processes. You will gain knowledge on strategic revenue decision making to be able to understand a greater breadth of hotel booking decisions, rate generations, and restrictions. Key responsibilities over your INSPIRE journey include but are not limited to:Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standardsAssist in leading and managing all aspects of the Reservations department and ensure all service standards are followedAssist in manage and coordinating all group, and individual reservationsResponsible for making room reservations for the Leisure/Group/Tour & FIT (Free Independent Traveler) segments as assigned within the department.Respond to all faxed reservation requests in a courteous, efficient, professional and friendly mannerMaintaining and responding to all requests received in the Reservations email addressConvert reservation sales calls to actual bookingsMaintain good working relationships with Global Reservations Centre, Travel Agents and external /internal GuestsLiaise with Front Office Tour Agent to ensure arrival preparations are completed as appropriate.Assume responsibility for reservation duties as assignedComplete office administrative duties where required (filing, internal/external mailing, re-stocking of office equipment etc)FIT Reservations Processing & MaintenanceLiase with Tour & Travel Sales Team, and with Tour Distribution & ServicesClient contact for groups initiated through Sales and Event ServicesEnsure the accuracy of reservation-related details for all groupsOversee the flow of reservations for assigned groups in a timely mannerMonitor and maintain blocks in Property Manager, CRS, Opera Sales and Catering and Passkey at all timesCreate Passkey events and links, process rooming lists through PasskeyCommunicate details pertaining to groups for GRC through CRS NotesLiaise with Credit department for final reports including earned comps, deposits, commissions and credits for groupsAttend pre-conference meetings, resume review meetings, group review meetings and departmental meetings as well as client related meetings as requiredParticipate as an effective team member of the Reservations teamAnalyze competitive set pricing and yield strategies, gaining the ability to predict the comp set reaction to changes in the marketplace.Thorough analysis of function space usage, propose strategies to maximize utilization.Ensure daily communication between Reservations and Front Office regarding inventory, short-term sell strategies, Group/Convention arrivals, sell out strategies.Stay current with industry trends and how they may impact demandIn collaboration with Sales & Conference Services, ensure contracted meeting spaces are properly inputted into S&C.Retrieve/prepare daily Revenue Management reports.All other duties as assignedQualificationsPost-Secondary Education in either a Hospitality Program, Business Program or Revenue Management programStrategic thinking with a proven ability to mobilize theory into actionDetail oriented, and extremely accurate in data entry skillsExcellent communications, problem solving and interpersonal skillsPrevious Opera reservations experience preferredPrevious customer related experience requiredFamiliarity with Microsoft Office applications and web-based softwareStrong typing skills - 40+ WPMHighly responsible and reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of teamAbility to work independently with minimal supervisionAbility to focus attention on guest needs, remaining calm and courteous at all timesHighly organized with the ability to manage multiple projects under time constraintAdditional InformationHere is what we have to offer:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)Complimentary dry cleaning of business attire and shift mealsPaid time off including vacation, sick and statutory holidaysSalary: . Date posted: 04/17/2024 05:59 AM

Job Number 24065746Job Category ReservationsLocation Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/16/2024 03:50 PM

Job Number 24068657Job Category ReservationsLocation Le Méridien Nagpur, Wardha Road, Nagpur, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/18/2024 03:18 PM

Company DescriptionLocated in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Agent (Full-Time). What is in it for you:Wonderful company culture - our colleagues are at the heart of all that we doFood & Beverage discount of 50% in our restaurantsEmployee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Comprehensive extended health benefits packageFull rate of pay of $22.93/hourFairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionReporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging service to our internal and external guestsProcess all external and internal calls either by redirecting calls or assisting the callerTake ownership of the caller's request and ensure follow up according to the hotel's standardsHave a sufficient working knowledge of all departmentsServe as a liaison for Guests requiring information relating to all aspects of the hotelDeliver and program wake up calls for guestsSend Secure Pay forms upon requestMaintain and ensure all guestroom telephones are in operating conditionResponsible for organizing daily amenity report and same day amenity requestsTake in-room dining food & beverage ordersTake dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful wayCreate bills and post to guest accountsMaintain proper telephone etiquette at all timesHave full knowledge of the hotel's emergency proceduresFollow department policies, procedures, service standards and safety policiesAssist in the training of new colleaguesOther duties as assigned by the Royal Service and Loyalty ManagerQualificationsAvailable to work overnight shiftsFluent in both official languagesPrevious related experiencePrevious Point of Sale system experience preferredMust have Smart Serve certificateFood and Beverage experience is a strong assetAbility to function effectively in emergency situationsMust possess outstanding guest services skillsHighly responsible and reliableMust have excellent telephone manners and experienceStrong familiarity with computers - Must be able to type 40+ words per minStrong team player and self-reliantAdditional InformationSitting throughout shift and occasional lifting and carrying up to 20 lbsSalary: . Date posted: 04/19/2024 10:07 PM

Job Number 24069557Job Category ReservationsLocation Aloft New Delhi Aerocity, 5B IGI T3 Road, New Delhi, Delhi, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/19/2024 09:56 AM