We use cookies to improve the user experience, analyze traffic and display relevant ads.
Details Accept
Enter position

Overview of salaries statistics of the profession "Client Sales Support in Canada"

Receive statistics information by mail
Unfortunately, there are no statistics for this request. Try changing your position or region.

Recommended vacancies

Support Engineering Manager, On Demand Labs
Fortinet, Ottawa, ON
DescriptionFortinet is looking for a Support Engineering Manager to join a high-performing product engineering team specialized in design and development of enterprise grade security products. They will work closely with infrastructure, security, operations and development teams to provide scalable self-service architecture and support for our customers, partners and employees. Job Responsibilities: • Establish the content, strategies, and persona for various support channel based automated solutions • Create client-facing deliverables with a specialized focus on user interaction and experience • Achieve operational excellence by automating processes and creating maintainable, supportable, and testable solutions • Keep up with technology trends and innovations in your field(s) of practice • Provide operational support and troubleshooting for your team's products and services • Build and share technical expertise with your Agile team and other members of the organization • Provide first level supervision to a group of Level 2 support engineers, managing workload, response, resolution and quality. Scope initiatives accurately and prioritize work items appropriately • Monitor and manage support engineer queues and escalate issues as necessary • Perform routine case reviews and provide feedback • Improve productivity by highlighting deficiencies and recommending changes in methods, processes and tools • Monitor and manage operational and customer satisfaction metrics to meet organizational goals • Provide input to training and development planning and performance evaluations • Manage customer escalations; follow up with customer satisfaction surveys • Build and maintain strong relationships with operations, infrastructure, security and development Job Experience Required: • Practical experience with conversational AI vendors like: Google (Dialogflow) • Exceptionally strong English skills, both written and verbal • Mid-career level with 5+ years of support engineering or other relevant IT work experience • 2+ years of experience in customer facing support • 2+ years of experience in writing technical documentation / knowledge base articles • Strong understanding of TCP/IP, routing protocols, L2/L3 switches • Knowledge of virtualization platforms (VMware, KVM preferred) • Strong problem-solving and communication skills • Willingness to work in a highly collaborative environment • Solid understanding of IT security best practices • Experience designing, implementing, and supporting complex technical solutions • Solid understanding and significant experience with modern software development practices, tools, and hardware technologies • Self-starter with strong drive • JavaScript experience is preferred Educational Requirement: • Bachelor's degree in computer science, software engineering or related field, or an equivalent combination of training and experience is desirable. # LI-MIMI
BBW Sales Support-UPPER CANADA MALL
L Brands, Newmarket, ON
DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. As a Sales Support associate, you will have the opportunity to support delivering sales plan through selling effectiveness. Responsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations QualificationsResponsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email [email protected] if you require an accommodation. We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.  We only hire individuals authorized for employment in Canada.
BBW Sales Support-SMART CENTRE EGLINTON
L Brands, Scarborough, ON
DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. As a Sales Support associate, you will have the opportunity to support delivering sales plan through selling effectiveness. Responsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations QualificationsResponsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email [email protected] if you require an accommodation. We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.  We only hire individuals authorized for employment in Canada.
BBW Sales Support-BOWER PLACE
L Brands, Red Deer, AB
DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. As a Sales Support associate, you will have the opportunity to support delivering sales plan through selling effectiveness. Responsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations QualificationsResponsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the Canada.
BBW Sales Support-BAYSHORE SHOPPING CENTRE
L Brands, Nepean, ON
DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. As a Sales Support associate, you will have the opportunity to support delivering sales plan through selling effectiveness. Responsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations QualificationsResponsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email [email protected] if you require an accommodation. We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.  We only hire individuals authorized for employment in Canada.
BBW Sales Support-PACIFIC CENTRE
L Brands, Vancouver, BC
DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.  As a Sales Support associate, you will have the opportunity to support delivering sales plan through selling effectiveness.  Responsibilities Deliver a friendly and efficient cash wrap experience Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operation QualificationsResponsibilities Deliver a friendly and efficient cash wrap experience Reinforce customer buying decisions at checkout Recover merchandise on the sales floo Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results Benefits We invite you to join Gingham Nation, where we invest in our associates through competitive, performance-based compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Benefits offered to our eligible associates include a no cost mental health program, health and prescription coverage, flexible and affordable saving programs, paid time off and a merchandise discount.   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.  We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in Canada.  
Sales Support Supervisor
Rogers, Vancouver, BC
Sales Support Supervisor Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.Rogers Sports & Media is seeking a Sales Support Supervisor to manage the BC coordinator team.Overseeing the regional sales support staff across BC, the position will lead the team and develop a singular sales support solution for the Vancouver, Fraser Valley, Victoria, and Whistler/Squamish sales offices. The position will report directly to the GSM (Director) Rogers Media BC. What you will do: Manage a local/regional BC sales support staff Assist in day-to-day coordinator work and training when necessary, including but not limited to Salesforce, S4M, Wide Orbit, Operative etc. Streamline workflows and suggest priority areas Activate policies and procedures to be executed by all sales coordinators across the region Develop sales support staff through on-going development plans and regular performance reviews Assess coordinator skills and in-market demands and build a plan to ensure all coordinators can alleviate administrative requirements from the sales team Provide administrative assistance/executive assistance as needed to the BC Director of Sales and Market Sales Managers Liaise with all functional workgroups including but not limited to, BC&I, production/creative, traffic, credit/AR, Salesforce and digital teams Ongoing formalized and consistent team communication and coordination of work Regular formal meetings with coordinators Consistent communication to sales and management teams on any updates and requirements for the RSM Marketplace, Salesforce, order systems etc. Provoke thought leadership amongst the sales coordinators Assist in the retention and growth of advertising revenue across multiple media platforms including television, radio and digital and OOH Ensure the coordinator team is equipped to build professional, consistent, creative, and high-level PowerPoint Presentations Ensure the team is aligned on the processes regarding handling of all discrepancies/credit procedures and reporting of all to clients/account team Provide proficient and timely service to internal and external customers Oversee the management and updating of the client database Oversee and ensure the preparation of media kits and update sales materials as required Oversee or prepare weekly sales reports Respond to agency & client calls/requests Track and process invoices and expenses Other duties as required Operate within the Rogers Sports & Media sales guidelines and uphold Rogers values. Assist with event planning and ticket distribution What you will bring: Curiosity and drive for constant learning A keen eye for detail and the ability to anticipate needs Strong organizational skills with the ability to prioritize in a fast- paced sales environment. Creative problem solver Solid understanding of business professionalism and the ability to work in a collaborative team environment. Excellent communication and interpersonal skills. Self-motivator Self-sufficient, disciplined, enthusiastic, and a positive can-do attitude. High proficiency in MS Office - PowerPoint, Excel, Outlook Advanced usage required, ability to build high level sales decks in PowerPoint, macro creation and beyond in excel is a must Experience in Salesforce and S4M is required; Wide Orbit, and/or Operative a benefit. We will consider transferable skills to be an asset, so if you are missing any of the requirements you are encouraged to still apply as applicants will be measure based on a full range of skillsets Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 2440 Ash St (094), Vancouver, BC Travel Requirements: No Selection Posting Category/Function: Sales & Account Support Requisition ID: 278424At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Rogers Sports & MediaLocation: Vancouver, BC, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Sales Support, Advertising, Database, Equity, Manager, Sales, Marketing, Technology, Finance, Management Apply now »
Client Service Manager - Sarnia
Paladin Security, Sarnia, ON
OverviewPaladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!Job Skills / RequirementsThis leadership position will champion the leadership and growth of Paladin Security Group's security programs for all Paladin contracts in Sarnia, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies. Why Choose Paladin • Extensive Paid Industry Training • Benefits & Other Perks • Flexible Work Schedule • Opportunities for Growth & Advancement Job Description•Assists in the development of short term and longer range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group•Develops implements, maintains and evaluates the security programs for Paladin's contracts•Oversees and schedule the appropriate resources to ensure all of the company's contractual obligations are met•Takes ownership of staff and client issues and supports the timely response to both groups•Develops and maintains excellent relationships with the clients in the portfolio•Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company's contractual obligations•Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio•Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met•Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to dateQualifications•3-5 years of industry experience in a leadership position is considered an important asset•Class G Driver's License is required•Experience with Paladin Mobile Division is an asset•Excellent interpersonal and communication skills•High level of professionalism•Ability to write comprehensive reports and maintain proper records•Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy•Must have strong leadership, social interaction and organizational skills•Proficiency in Microsoft Office software•Ability to write and present proposals to large organizationsAdditional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.This job reports to the Director of Operations This is a Full-Time position Monday to Friday 9AM - 5PM. Number of Openings for this position: 1
Sales & Promotions Coordinator
Jia Zhong Trading and Marketing Company Inc., Richmond, BC, CA
Jia Zhong Trading and Marketing Company Inc. (thereafter abbreviated as Jia Zhong) was founded in 2011. We specialize in trading of various products international. Our products include but are not limited to wine, ice wine, agricultural products, dried blueberry, dried cranberry, blueberry juice, honey, flax oil, and wild rice. As part of our expansion plan, Jia Zhong is now looking for an energetic Sales & Promotions Coordinator to join our team to promote our products locally and to other Asian countries. The main duties of this position include:• Plan, organize and execute promotional programs and campaigns to help meet the company’s sales objectives and increase sales in the domestic and international markets• Work with management in assessing and determining type of sales promotion strategies• Prepare campaign and project budgets and submit estimates for promotion program cost• Prepare creative company advertisements and brochures to attract new customers; design company flyers, posters or online advertisements• Research and collect information about company’s competitors and new advertising and promotion channel, create new marketing strategies and promotion activities• Act as company’s representative and establish good business relationships with online stores and identify prospective clients• Responsible for managing online sales and processing online orders including ensuring timely fulfilment of all online orders• Prepare reports by collecting, analyzing and summarizing sales data• Recommend enhancements to the market positioning of the company’s products• Perform other duties as required by management from time to time.Job Requirements:• Bachelor’s degree• Knowledge of sales and promotion coordination and at least 1 year experience is required• Knowledge of e-commerce is a plus!• Proficiency with Microsoft Word, Excel, Adobe Photoshop and PowerPoint• Familiar working with Wechat and Weibo platforms is an asset• Excellent marketing, organizational and time management skills• Must be self-motivated with excellent customer relations skills• Work well in a dynamic, fast-paced environment• Ability to work on multiple projects and meet tight deadlines• Good communication skills, creative and innovative• Ability to make professional judgment• Willingness to work some evenings and weekendsPlease apply via email ONLY: . Only qualified candidates will be contacted.
BBW Sales Support-LIMERIDGE MALL
L Brands, Hamilton, ON
DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. As a Sales Support associate, you will have the opportunity to support delivering sales plan through selling effectiveness. Responsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations QualificationsResponsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email [email protected] if you require an accommodation. We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.  We only hire individuals authorized for employment in Canada.
Client Advisor Support
JPMorgan Chase, Bengaluru, Any, India
You are a strategic thinker passionate about driving solutions using market dynamics. You have found the right team.As a Client Advisor within our Global Private Bank Advisor Support Team, you will be responsible for defining, refining, and achieving the set goals for our firm on a daily basis.Job responsibilitie Prepare presentations and materials for client and prospective client meetings Have Thorough knowledge of Asset Classes and characteristics Work on Investment Proposals, Goal Based Analysis, Investment Reviews Coordinate with global investment specialists, wealth advisors and capital advisors on client needs, meeting agendas, and managing client follow-up Provide insights during pre-call meetings and contribute meaningfully Ensure accurate information is provided for Client Onboarding activities and researching client inquiries and managing follow-up communication and materials Update client information periodically and partner with various functional partners to service clientsRequired qualifications, capabilities, and skill Post graduate degree (MBA/PGDBM) from a reputed institute /CFA with minimum 5 to 8 years of experience Excellent stakeholder engagements skills and Fluency in English required Inclination to understand market dynamics and develop expertise and Absolute discretion when dealing with confidential matters Strong understanding of the needs and sensitivities of client management and PowerPoint and Excel expertise requiredPreferred qualifications, capabilities, and skill Able to work under minimal supervision; adaptable to work in demanding environment Detail-oriented and results-focused Excellent interpersonal skills, both written and oral Exceptional follow-up and follow-through skillsAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/03/2024 10:17 PM
Transportation Sales - Business Development
Shandex Truck Inc., Belleville, ON
We have a strong focus on customer satisfaction and commitment to service.  We are dedicated to delivering reliable, flexible, and cost-effective cross border and domestic transportation services to our business partners with a desire to get into Ocean and Air. As a Business Development Manager, you will play an essential role in expanding our customer base, growing sales and providing strength to our overall business. OverviewAre you a skilled sales professional with a passion for driving business growth? We are looking for a diamond in the rough.  An eager, outgoing individual with knowledge of the transportation industry. We are offering a new and exciting opportunity to join our leading North American logistics company with a management team supporting aggressive growth plans .If this sounds like a good fit for you, then we encourage you to apply as a Business Development Manager at our Pickering, ON head office. Key ResponsibilitiesIdentify and engage with potential clients within the logistics industry, including manufacturers, distributors, and retailers.Utilize personal characteristics to forge and foster new relationships.Proactively identify new business opportunities.Cultivate existing business relationshipsDevelop and implement a comprehensive business development strategy to drive pipeline growth and achieve sales targets.Search out new and existing leads from within existing partners.Provide sales presentations, negotiations, and proposals to potential clients, addressing their specific needs and showcasing the value of our team and services.Work closely with operations team to effectively on-board new customers and exceed customer expectations.Requirements5 + years experience in business development or sales in the international logistics and transportation industry.Proven track record of achieving and exceeding sales targets, with a focus on driving new business.Excellent communication and presentation skills, with the ability to effectively convey complex information and supply chain solutions to clients.Strong interpersonal skills, a natural relationship builder with the ability to establish rapport and trust with customers and colleagues alike.A strategic thinker with an understanding of Road and Rail. Knowledge of the air and ocean logistics industry and market dynamics would be advantageous.Organized and results driven. We invite you to apply this opportunity to get in on the ground floor.  Please submit your resume and a cover letter highlighting your relevant experience and achievements in business development.
Sales Support Software Trainer - Automotive Dealership
Equest, Milton, ON
"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Automotive Sales Software Trainer (DTO Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training. This position is based out of our Calgary office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity . Job Responsibilities: Learn and develop an understanding of the PBS software Learn and develop an understanding of the process for training customers on the PBS software Learn and develop an understanding of data entry and other key tasks The ability to complete the payroll module - if applicable Become an install resource without assistance Demonstrate the ability to prioritize tasks without direction from Team Leads Taking the initiative to learn new products to increase their knowledge Provide excellent support to our customers in our software Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers Work directly with customers and train all sessions in assigned silo and if possible other silos Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded Responds to both internal and external training requests in a timely manner Write up tickets and investigate issues that arise and escalate issues to the corresponding teams Create and maintain a positive work environment Knowledge sharing within own silo and others within DTO Maintain documentation and update as processes change within department Willingness to commitment to an ongoing system of education and cross-training Ensure DTO queue is monitored Customer focus / excellent customer service skills Willingness to go the "Extra Mile" Perform other duties and responsibilities as assigned Qualifications: Experience in the sales area of a dealership preferred 1-2 years' previous experience in the automotive industry, dealership environment or PBS is preferred High School Diploma Computer proficient with knowledge of Microsoft Office Suite Strong problem solving & trouble shooting skills Effective time management & organizational skills Strong multi-tasking & prioritization Strong documentation abilities Excellent communication skills Fluent in English (speaking, reading, writing) Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
Sales Support Software Trainer - Automotive Dealership
Equest, Calgary, AB
"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Automotive Sales Software Trainer (DTO Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training. This position is based out of our Calgary office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity . Job Responsibilities: Learn and develop an understanding of the PBS software Learn and develop an understanding of the process for training customers on the PBS software Learn and develop an understanding of data entry and other key tasks The ability to complete the payroll module - if applicable Become an install resource without assistance Demonstrate the ability to prioritize tasks without direction from Team Leads Taking the initiative to learn new products to increase their knowledge Provide excellent support to our customers in our software Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers Work directly with customers and train all sessions in assigned silo and if possible other silos Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded Responds to both internal and external training requests in a timely manner Write up tickets and investigate issues that arise and escalate issues to the corresponding teams Create and maintain a positive work environment Knowledge sharing within own silo and others within DTO Maintain documentation and update as processes change within department Willingness to commitment to an ongoing system of education and cross-training Ensure DTO queue is monitored Customer focus / excellent customer service skills Willingness to go the "Extra Mile" Perform other duties and responsibilities as assigned Qualifications: Experience in the sales area of a dealership preferred 1-2 years' previous experience in the automotive industry, dealership environment or PBS is preferred High School Diploma Computer proficient with knowledge of Microsoft Office Suite Strong problem solving & trouble shooting skills Effective time management & organizational skills Strong multi-tasking & prioritization Strong documentation abilities Excellent communication skills Fluent in English (speaking, reading, writing) Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
BBW Sales Support-MASONVILLE PLACE
L Brands, London, ON
DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. As a Sales Support associate, you will have the opportunity to support delivering sales plan through selling effectiveness. Responsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations QualificationsResponsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email [email protected] if you require an accommodation. We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.  We only hire individuals authorized for employment in Canada.
Sales Support Professional_Export System
Siemens, Thane, Any, India
We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.Your new role - challenging and future-oriented:. Receive and acknowledge order with sign-off from sales/acquisition team as per defined process (checklists/documents) and protocols.. Transfer Techno-commercial order related details to engineering as per defined process (order input documents) and protocols once the order is received from sales/acquisition after thorough review.. Review and identify along with proposals order requirements for non-standard, long lead items, etc. and take appropriate actions to ensure project timelines are maintained.. Monitor job milestones and ensure delivery adherence.. Perform the commercial review (payment terms, LD etc..) as well as offer validity of bought-out materials.. Co-ordinate and obtain the technical clarification / attend KOM with Customer.. Collaborate with proposals, engineering, and factory for design, documentation, manufacturing, and testing activities to ensure timely execution of order as per defined milestones.. Submit drawings to customers, incorporate customers' comments and will visit customers for approvals if required.. Maintain order documentation inline with project requirements ensuring archiving and easy retrieval during and post order completion.. Interface with customers and other stakeholders to clarify and resolve engineering & project related issues.. Responsible for change and claim management to maintain/exceed profitability of order.. Arrange for dispatch clearance from customer & co-ordinate with factory for dispatch.. Handling of bought-out equipment like bus duct, Control and relay panels, adaptors, site activity, etc.. Responsible for handling post-supply/site queries and creating the CFR on receipt of quality related site complaints and coordinating with customer service & logistics team for dispatches.. Stay closely connected with the customers/regional companies and provide extensive support to the customers on a regular basis.What do I need to qualify for this job?. Bachelor's degree in electrical engineering or its equivalent. Minimum 5-8 years' experience in order/project management. Good knowledge of switchgear fundamentals, great understanding and interpretation of customer technical specifications and Single Line Diagram.. Sound background of Medium & Low Voltage products / Systems.. Possess strong negotiation and convincing skills.. Good communication skills with great Customer orientation. a high level of motivation, sense of urgency, and energetic approach to job duties and requirements along with team working skills.. Must have excellent verbal, written communication, and presentation skills to communicate technical information within Siemen and customers.. Strong interpersonal skills, ability to work and prioritize in a fast-paced environment is essential forsuccess.. Proven track record of interacting professionally and positively with all levels of the organization.. Excellent organization and time management skills with ability to manage and respond to changing priorities.. Competent with Microsoft Office suite (Excel, Word, PowerPoint, etc.), PowerBI, etc.. This profile requires travel to Siemens factories and customer sites as per need.WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow.Salary: . Date posted: 04/10/2024 02:20 PM
Transportation Sales - Business Development
Shandex Truck Inc., Cambridge, ON
We have a strong focus on customer satisfaction and commitment to service. Our company is dedicated to delivering reliable, flexible, and cost-effective cross border and domestic transportation services to our business partners with a desire to get into Ocean and Air. As a Business Development Manager. The Development Manager will play an essential role in expanding our customer base, growing sales and providing strength to our overall business.Job DescriptionAre you a skilled sales professional with a passion for driving business growth?Looking for a new and exciting opportunity to join a leading North American logistics company with a management team supporting aggressive growth plans?  We are looking for a diamond in the rough. An eager, outgoing individual with knowledge of the transportation industry. If this is you, then we encourage you to apply as an Outside Sales Rep for our Pickering, ON head office. Key ResponsibilitiesIdentify and engage with potential clients within the logistics industry, including manufacturers, distributors and retailers.Utilize personal characteristics to forge and foster new relationships.Proactively identify new business opportunities.Cultivate existing business relationshipsDevelop and implement a comprehensive business development strategy to drive pipeline growth and achieve sales targets.Search out new and existing leads from within Shandex Truck Inc existing partners.Ability and Confidence to provide sales presentations, negotiations and proposals to potential clients, addressing their specific needs and showcasing the value of our team and services.Work closely with operations team to effectively on-boarding of new customers and exceed customer expectations.Requirements5 + years experience in business development or sales in the international logistics and transportation industry.Proven track record of achieving and exceeding sales targets, with a focus on driving new business.Excellent communication and presentation skills, with the ability to effectively convey complex information and supply chain solutions to clients.Strong interpersonal skills, a natural relationship builder with the ability to establish rapport and trust with customers and colleagues alike.A strategic thinker with an understanding of Road and Rail. Knowledge of the air and ocean logistics industry and market dynamics would be advantageous.Organized and results-driven. We invite you to apply this opportunity to get in on the ground floor.  Please submit your resume and a cover letter highlighting your relevant experience and achievements in business development.
Sales Representative
Super Sucker Hydro Vac, Ancaster, ON
We are looking for a seasoned and proficient Sales Representative to support with client acquisition, product presentations, and driving sales growth for our diverse range of construction services.Are you a Sales Professional with a proven track record in equipment sales? Do you excel in fast-paced environments, and enjoy traveling to trade shows? Do you want the chance to make a significant impact in a rapidly expanding industry, and a company with cutting-edge technology? If so, please read on! JOB DETAILS:Status: Full-Time, Permanent, Salaried, Commission Structure added to wage postedHours:  Office Hours (Monday – Friday) – After hours availability periodically requiredWorking Conditions: Frequent TravelLocation: Ancaster ON RESPONSIBILITIES:Respond positively to pressure and a fast-paced environmentHave previous experience in CRM software and who are organized to keep up with ongoing tenders at various stages at all timesCompetently analyze, research, organize, harvest, and develop construction industry customers / prospectsAre competitive, persuasive, and driven to get things doneKeep up to date on new products and services, competitors, and industry activitiesDemonstrate a high level of adaptability and flexibility, ready to adjust strategies in response to market dynamics and customer needsEnjoy attending trade shows and industry events; always maintain professionalism, tact, diplomacy, and sensitivity to represent the company in a positive mannerPossess a solid understanding of the vacuum excavation market in particular and have the ability to pinpoint opportunities to increase our market share. REQUIREMENTS:3+ years of sales, purchasing, and/or marketing experiencePost-secondary education in business or a related field of studyAble to work flexible schedule to meet customers needs outside of regular business hoursSuperb presentation and communication skills.Available for periodic travel as neededFlexible to meet changing needs and tasks within the role as they arise ARE YOU READY TO JOIN OUR TEAM?If you feel that you would be right for this position, please fill out the application on our website or click "Apply for Job". We look forward to meeting you!Thank you to all applicants, only those selected for an interview will be contacted.
Client Solutions Manager (CSM) - eComm ANZ
Facebook, Sydney, Any, Australia
The Client Solutions Manager (CSM) for Meta's Global Business Group is a strategic and enthusiastic solution-driver who puts the needs of our customers first. Based in Sydney or Melbourne, the CSM will work with global brands to build strategic partnerships, drive growth, develop ROI-positive marketing strategies, and improve performance. Success in this position requires strong consultative sales and analytical skills, a passion for marketing and technology, and the ability to thrive in a dynamic, team-oriented environment.- You are curious, hungry to learn, and have an entrepreneurial mindset.- You consistently demonstrate a high level of integrity when it comes to your development and client success.- You build internal community by connecting people, collaborating well, showing respect, acting as an ally, and being inclusive.Client Solutions Manager (CSM) - eComm ANZ Responsibilities: Work with businesses to understand their objectives and develop the Meta strategy in partnership with the Client Partner, which will constitute building on insights, crafting media plans, creative guidance and measurement recommendations.Build key stakeholder relationships including c-suite and founders, as well as internal leaders, and be seen as a key influencer in shaping platform strategy and feeding back on needs of ecomm businesses.Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients.Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers. Including 1st party data, ecomm platforms and attribution and measurement systems.Manage planning, execution, ongoing reporting and optimisation of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimisation and real time recommendations).Project Management - Manage complex work streams to optimize marketing objectives for clients. Manage analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across multiple accounts across multiple country used by clients).Minimum Qualifications:5+ years of experience in customer acquisition or in marketing, media, and/or consulting.Strong communication, presentation, negotiation, and influencing skills.Ability to turn data into actionable insights that inform strategies.Able to lead multiple cross-functional projects with a high attention to detail.Self-starter with a strong work ethic and ability to work independently with high intensity and urgency.Effective and creative problem-solving and decision-making skills.Ability to travel as needed.Preferred Qualifications:Degree in Business, Marketing, Finance, or related field.Experience with business case modeling and market/opportunity sizing.Demonstrated knowledge of digital media platforms, advertising success metrics, and industry trends.Experience with Meta's full suite of advertising solutions.Track record of success in managing and growing client relationships.Salary: . Date posted: 04/13/2024 10:16 PM
Client Support Specialist
Live Nation, CA AB Calgary - th Ave SW #California
Job Summary: JOB DESCRIPTION - CLIENT SUPPORT SPECIALIST Location: Vancouver, BC., or Calgary, AB. Division: Ticketmaster Canada Line Manager: Area Manager Contract Terms: Fixed term (6-months), Full time (37.5 hours per week) THE TEAM We're fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else!), we're enriching lives' one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team. THE JOB This Client Support Specialist role will be delivering services to support the client's day-to-day needs related to the use of ticketing systems and products. This role will be responsible for maintaining agreed upon service levels and are required to follow up as needed with national teams to ensure we're providing timely problem resolution to our wide range of clients. Further responsibilities include training, sharing of best practices, and general operational support including installs and upgrades. WHAT YOU WILL BE DOING Customer Service Develop and maintain excellent client relationships, while meeting and exceeding client service level agreements.Coordinating upgrades and hardware replacements on/off siteAdvise and educate clients within procedural guidelines to ensure a solution is provided for any technical or service questions/concernsMaintain customer contacts to enable accurate tracking and reportingProvide onsite event support and afterhours office support, as necessaryTicketmaster ONE, Host System & Access Control Support Keep up-to-date working knowledge of Ticketmaster ONE web portalRemain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology products Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reportingAssist with client onboarding and ongoing maintenanceAct as an expert in all facets of access control productsBasic Knowledge of Event Programming, as it relates to sales channels and consumer experience.Identify and assist in resolving event related errorsProduct Support Communicate TM product updates, new features and functionality to clientsProvide support and best practices to the client for all TM productsAssist with new manifest creationInitial and ongoing training of new features and functionalityUse troubleshooting techniques and tools to identify the root cause of issuesProviding coordination services of a networking issues between client and in-house IT teams.Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Minimum of 2 years' experience working in an office environment, preferably in customer/client support rolesExperience with the Ticketmaster system and/or various ticketing systems is a bonus!Box Office experience is considered an assetMust be detail-oriented with the ability to multi-task and juggle competing prioritiesStrong verbal and written communication skillsProficiency in Word, PowerPoint, and ExcelA passion for live events and strong desire to assist our clients in creating the ultimate fan experienceKnowledge of Presence, AccessManager, Repgen, Archtics, and the Event Base product suite is a bonus!Certain degree of creativity, latitude, and problem solving is required YOU (BEHAVIOURAL SKILLS) Business Acumen - You understand and can apply general business concepts, using external networks to understand market situations and industry. Problem Solving and Innovation - Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts. Organizational Skills - Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). Winning Teamwork - Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent . Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive . EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [email protected] . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered. -- The expected compensation for this position in British Columbia is:$24.00 CAD per hour.**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the British Columbia Pay Transparency Act. It is estimated based on what a successful British Columbia applicant might be paid. It assumes that the successful candidate will be in British Columbia or perform the position from British Columbia. Similar positions located outside of British Columbia will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Pay Transparency Act, a potential new employee's salary history will not be used in compensation decisions.Salary: . Date posted: 04/16/2024 09:26 AM