Overview of salaries statistics of the profession "User Experience Researcher in Canada"

A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change. Our internal facing team collaborates with the PwC product teams to help operationalize, deploy and automate our technology products. Our team provides white-glove support and runs, operates and maintains the product with the highest level of standards. Meaningful work you'll be part of As a UX Designer, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: • Collaborative Ideation: Lead and facilitate brainstorming sessions and collaborative ideation with cross-functional teams to generate innovative design concepts and ideas • Journey Mapping: Map customer journeys from both a product and service design perspective, capturing the end to end experience, experience KPIs, touchpoints and interactions • Design Strategy and Service Design: Lead the development of experience blueprints that addresses the need for a cohesive experience flow between the business itself as well as the end users. Pull from different sources - like user experience, product management, and marketing - in order to create and optimize powerful experiences that can be delivered seamlessly • Wireframing and Prototyping: Create wireframes and interactive prototypes that illustrate design concepts and user flows. Iterate and refine designs based on feedback and usability testing results • UI Design & Writing: Design visually appealing and consistent user interfaces that align with the company's brand and design guidelines. Additionally, display strong UX writing skills that help to build great user experiences • User Research: Perform an array of UX research techniques to gain a deep understanding of user needs, behaviors, and pain points • Research Analysis: Conduct, analyze, and synthesize user research data to inform design decisions and balance user desirability with technical feasibility and business viability • Usability Testing: Conduct usability testing sessions to gather feedback and insights from users. Utilize test results to identify areas for improvement and refine design solutions • Accessibility and Inclusivity: Advocate for accessibility and inclusivity in design, ensuring that products cater to diverse user needs and comply with accessibility standards. Also, be an advocate for accessibility within the team and organization Experiences and skills you'll use to solve • Proven experience as a UX Designer or similar role, with a portfolio showcasing strong UI and UX design skills • Master's degree in Interaction Design, Graphic Design, Human-Computer Interaction (HCI), or a related field • Proficiency in industry standard design tools and frameworks, such as: Figma, Sketch or Adobe, Mural, Miro or InVision Freehand, Asana, Azure DevOps or Jira and Agile or Scrum Software Development Methodology • Solid understanding of user-centered design principles and practices (e.g. Design Thinking or Human Centric Design) • Experience creating or familiarity with: User Personas, Experience/User Journey Mapping, Stakeholder and User Interviews, Primary/Secondary User Research Methods, Wireframes, Low and Hi-Fi Prototyping, User Testing Strategies and UI Design • Experience with user research methodologies and the ability to collaborate with researchers to translate insights into design solutions • Experience with Service Design and/ or Web Accessibility is a bonus •A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives PwC BC Region Pay Range Information The salary range* for this position is $69,600 - $ 153,800 , plus individuals may be eligible for an annual bonus payment. Actual compensation within the range will be dependent upon your skills, experience, qualifications and geographic location . * Please note that the salary range for this position is reflected for our British Columbia region . Given our national recruiting approach, we recruit (and may hire) in other regions and therefore the salary range may differ depending on the work location . PwC is committed to competitive compensation and sharing salary ranges in accordance with applicable pay transparency legislation as they arise. Why you'll love PwC We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc . Your Application to PwC We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like. The most connected firm through activity based working PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people . We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer. What to consider before applying • This role has the option of being based out of our Toronto and Vancouver offices At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

Req ID: 266585 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Service Designer to join our team in Remote, British Columbia (CA-BC), Canada (CA). NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking an experienced Senior Service Designer to join our team serving clients in Victoria, British Columbia (CA-BC). This role can be hybrid and is expected to work in the PST time zone. Job Duties & Responsibilities: As a Senior Service Designer, you will lead the design and delivery of innovative and user-centric services that enhance the overall customer experience. You will work collaboratively with cross-functional teams to understand user needs, business requirements, and technological constraints, translating them into effective service solutions. This role requires a strategic mindset, strong design thinking skills, and the ability to lead and mentor junior team members. Responsibilities: • Service Design Leadership: • Lead the end-to-end service design process, from research and ideation to prototyping and implementation. • Develop and communicate a clear service design strategy aligned with business objectives and user needs. • Collaborate with stakeholders to define service blueprints, customer journeys, and touchpoints. • Apply human-centered design principles to identify customer pain points, opportunities, and design solutions that enhance user satisfaction and engagement. • User Research: • Conduct in-depth user research to understand customer behaviors, pain points, and preferences. • Use insights from research to inform service design decisions and identify opportunities for improvement. • Collaboration: • Work closely with cross-functional teams, including product managers, developers, and business analysts, to ensure seamless integration of service design into the overall product or business strategy. • Collaborate with UX researchers to conduct user research, create user personas, and define user journeys that inform service design. Design wireframes and low-fidelity prototypes to map out user interactions and test design concepts. • Foster a collaborative and user-centered design culture within the organization. • Prototyping and Testing: • Create prototypes and conduct usability testing to validate and iterate on service design concepts. • Use feedback from testing to refine and improve service solutions. • Documentation: • Document service design processes, decisions, and deliverables to ensure knowledge transfer and maintain design consistency. • Create and maintain design documentation, such as journey maps, personas, and service blueprints. Basic Qualifications: • Degree in Computer Science, Service Design, User Experience, or a related field. • Proven 7+ years of work experience in service design, user experience design, or related roles. • Strong portfolio showcasing a range of service design projects and outcomes. • Proficiency in design tools such as Sketch, Figma, or Adobe Creative Suite. • Excellent communication and presentation skills. • Ability to think strategically and solve complex problems. • Experience working with cross-functional teams and clients. Ideal Mindset: • Human-centered: You understand human-centered design philosophy and best practices • A Practical Creative: You enjoy solving complex problems creatively but you are practical in your solutions, realizing the many constraints that may impede the "ideal" • Flexible Work Style: You work equally well in a participatory, team-based environment as well asneeding to work autonomously About NTT DATA Services NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Job Segment: User Experience, Computer Science, Application Developer, Consulting, Technology

The Ontario Institute for Cancer Research (OICR) is seeking an enthusiastic senior developer to join a dynamic team working in one of the country's premier cancer research institutes.This position is temporary, full-time for one-year with the possibility of renewal.The Ontario Health Study (OHS) is a long-term, population-wide health study that serves as a platform to help researchers understand how our genes, lifestyle, and environment affect our health over time, and to develop strategies for the prevention, early detection, and treatment of chronic diseases like cancer, diabetes, heart disease, asthma, and Alzheimer's. The Study continues to expand its dataset through new linkages, sample collection and analyses, and administration of online questionnaires. OHS data and samples are available to the research community for approved, health-related studies.We at OHS Informatics aim at providing best practice solutions and infrastructure to health researchers. This includes a Laboratory Information Management System (LIMS), online participant portal & questionnaires, data warehouse & data sharing solutions, call-center solutions as well as an internal management console for administrative services.As part of the team, the Senior Developer is required to support existing and develop new innovative software solutions for OHS that contributes to the ongoing strategic OHS-IT deliverables. The successful candidate will have an extensive track record of information technology expertise and experience. Well-developed communication and relationship building skills are paramount. Experience in dealing in modern clinical and/or medical research settings is advantageous.While most work is completed remotely, we occasionally have onsite team meetings, events, or organization wide social activities where attendance is expected.OICR is Ontario's cancer research institute. We bring together people from across the province and around the world to improve the lives of everyone affected by cancer. We take on the biggest challenges in cancer research and deliver real-world solutions to find cancer earlier and treat it more effectively. We are committed to helping people living with cancer, as well as future generations, live longer and healthier lives.Launched in December 2005, OICR is an independent institute funded by the Government of Ontario through the Ministry of Colleges and Universities.Position responsibilities include:Utilize your expertise in UI/UX design principles to create visually stunning and user-friendly interfaces.Develop responsive and interactive front-end components using ZKoss (ZK) framework to enhance the overall user experience.Customize and extend ZK components to meet specific project requirements, ensuring that the UI aligns with the project's overall design and functionality goals that includes AODA compliance and a consistent look & feel across OHS public & participant websites.Collaborate with cross-functional teams in gathering project requirements and translating them into technical specifications.Proactively participate and influence the software architecture specifications, design, implementations.Provide accurate development estimates, identifying risks and developing / recommending mitigation strategies.Develop new, migrate & improve existing business applications with new features & enhancements using industry best practices and standards.Collaborate and contribute to the design and implementation of the analytics data marts.Conduct thorough testing and debugging of applications to ensure high-quality deliverables.Deploy software applications for development, staging & production as required.Ability to fast track, investigate and resolve end-to-end infrastructure, production, or operations related issues.Optimize application performance by identifying bottlenecks and implementing necessary improvements.Ensure adequate technical design, implementation documents and user guides as prepared.Demonstrate ability to manage multiple projects in a fast-paced work environment with exceptional attention to detail, coupled with strong organizational, time management, and decision-making skills.Lead and contribute to meetings, walkthrough reviews of technical & functional specifications and unit test plans.Research and recommend improvements to further automation of existing study activities as well as modernization of the existing applications.Stay up to date with emerging technologies and industry trends to continuously improve development processes and solutions.Key Design & Development Tools:UML, Java, Hibernate, MySQL, REST, JSON, ZK Framework, Ajax, JQuery, Tomcat, Eclipse, Eclipse Rich Client Platform programming, Jenkins, Jira, SVN, Git, MySQL Workbench, UFT, R, SAS Analytics, Linux, Debian, Windows Server, OpenStack.Qualifications:Bachelor's degree in Computer Science, Software Engineering or equivalent with relevant development experience.Experience with desktop & web development using Java and ZK/ZUL framework.Hands-on experience with the Model-View-ViewModel (MVVM) architecture in ZK and a track record of implementing responsive design principles using ZK ensuring optimal user experiences across various devices and screen sizes.Experience working with relational databases and proficiency in MySQL and Hibernate.Proficiency in Bootstrap, CSS, JavaScript or similar front-end toolkits or scripting languages.Proven expertise in functional and non-functional requirements and testing.Experience with continuous integration/delivery best practices, technologies, and tools such as Jenkins, GitHub, JIRA.Working knowledge for developing on cloud environments like AWS, Google cloud is a plus.Knowledge of data warehousing concepts and best practices is highly desirable.Knowledge of AODA, PIPEDA, PHIPA & HIPAA compliance is a plus.Strong problem-solving skills and attention to detail.Strong verbal and written communication skills.Strong relationship building & collaboration skills. Ability to work independently and take ownership of assigned tasks.Previous experience working in an Agile development team.Additional technology certifications and/or software development certifications are desirable.For more information about OICR, please visit the website at www.oicr.on.ca.To learn more about working at OICR, visit our career page.CLOSING DATE: Until Filled

Location: BC (Vancouver-GVA) and ON (Toronto - GTA) Job Type: Full Time myWork Options: In-person, Hybrid Starting Salary Range: $106,800 Background Screening Requirement: Enhanced Criminal Record Check (every 5 years) Credit Check (every 5 years) Identity Verification Education Verification Employment Verification References What's the job? As a member-centric design practitioner, you will partner with internal stakeholders across the organization, demonstrating the value of experience design while ensuring that end-to-end experiences and associated design concepts are created based on insights and support the execution of the corporate strategy. Reporting to the Director, Member Experience Design, the Senior Member Experience Design Manager is a collaborative leader who will promote and advance the practice of experience design throughout Coast Capital. Drawing on best practices in service design (SD) and user experience design (UX), the successful candidate will be responsible for planning and leading all aspects of design projects focused on understanding and fixing end-to-end experiences based on an assigned portfolio of customer journeys. What you'll get to do: Contributes to project scoping conversations and creates and builds end-to-end project plans in consultation with internal stakeholders Prepares and manages detailed work plans Leads the day-to-day implementation of design projects and initiatives Participates in the management and promotion of the Coast Capital Journey Management system through day-to-day project work Acts as a subject matter expert in service design, journey mapping, co-design and prototyping areas. Stays on top of and appropriately draws upon best practices in human-centred design Learns new design software and tools to support day-to-day design work as required Coaches peers on key aspects of human-centred design (e.g., how to create a journey map or do research synthesis) Plans, manages and facilitates remote, in-person and asynchronous member and internal stakeholder workshops (e.g., alignment, validation sessions, co-design workshops etc.) Plans, manages and visualizes a variety of strategic design artifacts, including journey maps, service blueprints, user flows, and personas intended for a variety of audiences, including operational and implementation teams and senior executives. Upload design assets to the Journey Management platform using the standardized workflow and taxonomy. Plans and presents design concepts, research insights and strategies to a variety of stakeholders across the organization Plans and oversees the execution and synthesis of secondary research activities, including desk research, literature reviews, and service audits. Creates and implements research synthesis strategies (e.g., affinity mapping and thematic analysis) to code data and identify relevant user insights, pain points and opportunities Creates detailed digital and analogue design prototypes and documentation (e.g., web interfaces, business models, service concepts, value propositions, and sketches) using a variety of design tools, including Sketch, Adobe Creative Suite, Figma, Confluence, Miro Collaborates across teams and departments to socialize work, seek out feedback, and assess the feasibility of concepts Who are we looking for? Bachelor's Degree/Specialized Certification in Service Design, Industrial Design, Business, or related field A minimum of 7+ years experience working in service design, experience design, CX strategy, and product strategy in an agency, in-house environment, or a closely related field is required. A detailed portfolio of previous design projects that demonstrates a deep understanding of how to improve end-to-end experiences. An understanding of the nuances of the financial services sector and the unique regulatory requirements faced by credit unions would be an asset, as well as an understanding of the concept of Journey Management. Demonstrated track record of planning and leading complex design projects from beginning to end that involve multiple stakeholders Strong oral, written, and visual communication skills, with an ability to prioritize relevant information and tailor it to the level and experience of the audience Deep understanding of service design and human-centred design methodologies and techniques, with a particular emphasis on the technical aspects of implementation Ability to lead and conduct member-facing qualitative research confidently and professionally Excellent critical thinking skills needed to synthesize information and research into compelling storytelling artifacts A visual thinker who can communicate ideas to audiences in an empathic and user-friendly format Skilled at producing high-quality and detailed design artifacts such as journey maps, service blueprints, and personas Capable of building 2D, 3D, and 4D experience prototypes using a variety of industry platforms and software, including Figma and Adobe Creative Suite Organized and capable of facilitating workshops with confidence Skilled at quickly learning new programs to support day-to-day work, providing clear and insightful feedback to designers of differing skill levels, and justifying design decisions with evidence A self-directed leader who is calm under pressure and can exercise sound judgment in ambiguous situations An empathic team player who proactively builds relationships with colleagues and can influence outcomes across the organization A systems thinker who can connect the dots across bodies of work, parts of the organization, and strategic priorities Problem solver who is resourceful, action-oriented, and skilled at navigating conflicts that arise in self-organizing teams Organized and detail-oriented Tenacious and persistent when it comes to getting work done - even under challenging circumstances Committed to the principles of equity, diversity, and inclusion Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Job SummaryJob DescriptionWHO ARE WE?Houseful is on an ambitious mission to help Canadians confidently own their home. We help consumers start their journey towards home ownership and navigate decisions with confidence. We provide digital experiences, education, a team of professionals, and the core products needed to become empowered to buy and own a home.WHAT IS THE OPPORTUNITY?Houseful is looking for an experienced design leader with a track record of building and shipping successful consumer digital products to fill the position of Director of Product Design. This person will have a direct reporting line to the chief product officer of Houseful, manage a team of product designers, and is ultimately responsible for customer experience across all modes of engagement with Houseful customers.The ideal candidate is comfortable contributing to product strategy at a high level, setting and executing towards a vision for customer experience, bringing together the collective creativity and solutioning power of stakeholders across the organisation, driving buy-in and alignment, and partnering with product management, engineering, and marketing to execute towards that vision and strategy. This person is also comfortable rolling up their sleeves, supporting Houseful with whatever is required whenever necessary. As the Houseful organization and services scale, this person will continue to advocate for the design team and support the growth of our design team members.WHAT WILL YOU DO?Be a key member of the Houseful product leadership team with a bias towards action, helping the business efficiently diagnose customer centric problem spaces, formulate strategies, and drive execution through the product development process.Collaborate with houseful product managers, engineers, marketing, and operations, to bring new product and service experiences to life and nurture them.Drive and maintain a cohesive and high quality customer experience across multiple products and services.Serve as a player-coach to continuously up-level designers and processes, including career management, all while driving experience vision, strategy and supporting execution.Nurture and advocate for a culture of customer centricity across the Houseful business.WHAT DO YOU NEED TO SUCCEED?Excellent communication skills; The ability to connect with technical and non-technical audiences and effectively communicate why and story tell.Overarching technical and hands on experience in both the Product Design and User Experience domains, including best practices and tools for startup cultures.A love of advocating for, coaching and developing the skills of your team, and an organised approach to their career development.Mastery of diagnostics of customer problems and how that drives solutioning and innovation of customer experiences. Examples of skills are leading design thinking exercises, journey mapping, service blueprints, commissioning and coordinating customer research, user testing, and using customer behaviour data to uncover user experience problems.Confident and proactive in driving and facilitating collaboration and relationship building.Healthy curiosity and a relentless and infectious pursuit of learningSelf motivation to continuously map competitive experiences and emerging best experience practices, tools, and processes.Comfortable moving quickly and with ambiguity, and the intuition to know when enough is known to take decisive action to move forward.An all in attitude and approach doing whatever it takes to make a product and business idea succeedMust Haves:7+ years of digital product design experience or a similar role3+ years in a senior leadership role contributing to product strategy and managing designers and creative team members2+ years in an agile, lean execution environmentDeep knowledge in at least 6 of the following areas of design: UX/Interaction Design, UI/Visual Design, Understanding Human Behaviour, Business and Product Strategy, Design Thinking, Accessibility and Inclusive Design, Strategic Thinking, Systems Thinking, UX Research, Analytics, Usability Testing, Prototyping, Storytelling, Information Design, Information Architecture, Design Systems, Growth DesignBA/BS degree in Design (e.g., HCI, Interaction, Graphic, Visual Communications, Product,Industrial Design) or a related field or equivalent experience Portfolio / Case Studies with recent work samplesNice-to-haves:Experience in proptech or fintechs or startups leading digital financial product developmentExperience with multimodal experiences that combine digital and human powered experiencesExperience with 2-sided marketplaces where consumers find service providers or products.Experience in creating digital experiences that connect customers with industry experts(e.g., Advisors, Customer Support) across various platformsExploratory work with new AI-driven tools that supplement or augment the work of designers, researchers, and/or developers.Exploratory work with AI driven customer experiencesWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging work#LI-hybrid#LI-POST#TechPJJob SkillsAdditional Job DetailsAddress:20 KING ST W:TORONTOCity:TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-03-11Application Deadline:2024-05-14Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Int. Experience Design Specialist to support the adoption and use of the XD measurement for a large insurance client - 4959 Duration: 8 months (possibility for extension)Location: Remote (Waterloo or Toronto) Reporting to the Manager, Experience Design (XD) Strategy, the Experience Design (XD) Specialist will work with teams globally to support the implementation of XD measurement and reporting processes using an existing measurement framework. They will also support data collection and analysis for the regular XD maturity program to track the growth and evolution of the XD practice globally. The XD practice primarily includes journey and user experience (UX) designers, researchers, and writers, and DesignOps teams supporting these practitioners. Must Have Skills:3+ years of experience in experience design, user experience, behavioural economics, cognitive or social psychology, or similar Experience with measuring and reporting on qualitative and quantitative metrics and analytics.Experience across multiple digital channels, including web, mobile (web and native applications), and social channels.Understanding of various XD measurement methodologies. Nice To Have Skills:Insurance/Banking industry experienceUniversity degree or certification in related fieldExperience with Miro/FigJam or similarAgency/consulting experience Job Responsibilities:Work with XD teams globally to adopt a common approach to XD measurement using a defined framework, and compile and report on performance and improvement.Collaborate with cross-functional team members to identify priorities, support adoption and use of the XD measurement framework, and inform the evolution of common XD measurement practices.Work with colleagues within the XD Strategy team to identify opportunities to align and support ongoing and new initiatives that can address the needs of teams across the organization.Audit and inventory existing practice, product, and performance data for ongoing process refinement.Define, track, and report on key performance indicators to leaders. Evaluate and adjust measurement parameters based on their impact to the organization.Support ongoing XD maturity assessments including tool administration, survey deployment, data collection / analysis & insight generation.Build and maintain key relationships with stakeholders in Canada, US, and Asia to collaborate on measurement strategy and leverage existing approaches.Keep abreast of industry trends, digital technology, and advancements to ensure providing best-in-class services for our customers. Apply

Discover TRIUMF, Canada's particle accelerator centre. We are a publicly funded, not-for-profit research lab that is a hub for discovery and innovation.Our mission is to serve as Canada’s particle accelerator centre.  We advance isotope science and technology, both fundamental and applied.  We collaborate across communities and disciplines, from nuclear and particle physics to the life and material sciences.  We discover and innovate, inspire and educate, creating knowledge and opportunity for all.TRIUMF's diverse community of nearly 600 multidisciplinary researchers, engineers, technicians, tradespeople, staff, and students create a unique incubator for Canadian excellence, as well as a portal to premier global collaborations.  Fueling innovation and improving lives, we are committed to accelerating discovery and shaping a better world.The life science program facilities at TRIUMF include cyclotron systems for the production of radioisotopes, and chemistry labs for the production and development of radiopharmaceuticals used in brain research and other programs at UBC and the BC Cancer Agency as well as quality control tests on all PET radiopharmaceuticals.As a Radiopharmaceutical Production Technician, you'll play a pivotal role in our team, responsible for synthesizing injectable radiopharmaceuticals and ensuring the seamless supply of radiometal isotopes for TRIUMF users, partners, and customers. Your primary responsibilities include conducting rigorous quality control tests, adeptly troubleshooting production and quality control equipment, meticulous record-keeping, and steadfast adherence to Good Manufacturing Practices (GMP) to uphold product integrity.Furthermore, you'll actively contribute to the advancement of our radiometals program by assisting in the development of radiometals targets, refining irradiation processes, and optimizing isotope purification techniques. Your commitment to precision and innovation will be instrumental in driving our mission forward, advancing the frontiers of nuclear medicine and scientific research.RESPONSIBILITIES:  Execute routine synthesis of C-11 and F-18 labelled radiopharmaceuticals following Health Canada approved protocols and standard operating procedures under cGMP guidelines.Conduct quality control testing and document results for radiopharmaceuticals as required.Pack and ship radioactive materials following established safety protocols and regulatory guidelines.Maintaining laboratory organization and adhering to established procedures for routine care, cleaning, disinfection and monitoring of cleanroom spaces.Writing and maintaining documentation, and maintaining supplies and records of consumables.Coordinating irradiation schedules with cyclotron operators.Assist in the preparation of liquid and solid radiometal targets, aiding in target dissolution and isotope purification processes as needed. KNOWLEDGE AND SKILLS: General laboratory, chemistry and synthetic organic skills, and experience with sterile pharmaceutical practices is an asset. Strong oral and written communication skills combined with exceptional record-keeping abilities. Organizational skills, basic computer skills, attention to detail and meticulous laboratory skills. Ideally, have experience in operating and maintaining automated synthesis modules and analytical equipment such as HPLC and GC.NUCLEAR ENERGY WORKER:The position requires the incumbent to be trained and designated as a TRIUMF Nuclear Energy Worker (NEW). Training will be provided by TRIUMF.MINIMUM QUALIFICATIONS AND YEARS OF EXPERIENCE:    A technical diploma in health sciences with a focus on chemistry or a related field is required    A minimum of 1 year of laboratory experience, preferably in radiochemistry or radiopharmaceutical chemistry.Applicants must be legally able to work in Canada on a permanent basis (Canadian Citizen or Permanent Resident).Position type:PermanentHours per week:37.5Total RewardsAt TRIUMF, we value our employees and are committed to providing a competitive total rewards package. We offer comprehensive benefits that promote the well-being and security of our staff and provide an excellent opportunity to grow your career in a high-profile national research facility, where you can make a difference.Salary Range:$48,400.00 - $60,500.00Benefits Information:TRIUMF paid dental, extended health, vision care, emergency travel assistance, EAP, Life Insurance, and supplementary Wellness Benefits.Excellent Employee Pension PlanDisability benefits, and optional additional Life insurance and AD&D.Generous time awayMaternity and paternity leaves and top-upsAs a requirement of this position, the successful candidate will need to provide acceptable proof that they have been fully vaccinated for COVID-19, or demonstrate that they are unable to be vaccinated against COVID-19 for reasons protected under the BC Human Rights Code. TRIUMF will grant reasonable accommodation requests up to the point of undue hardship.Application closing date:April 21, 2024Apply now and be part of our extraordinary journey.Learn more about the amazing research and work we do at TRIUMF.https://www.discoverourlab.triumf.cahttp://www.rarestdrug.comEquity, diversity, and inclusion are integral to excellence and enhance our ability to create knowledge and opportunity for all. Together, we are committed to building an inclusive culture that encourages, supports, and celebrates the voices of our employees, students, partners, and the people and communities we serve.As an equal opportunity employer, committed to diversity, we encourage applications from members of groups that have been marginalised on any grounds enumerated under the B.C. Human Rights Code. All qualified applicants will receive consideration for employment.Contact information:Email: [email protected]: 604.222.1047Fax: 604.222.37914004 Wesbrook Mall - Vancouver, BC - V6T 2A3TRIUMF is located on the traditional, ancestral, and unceded territory of the xwməθkwəy̓əm (Musqueam) People, who for millennia have passed on their culture, history, and traditions from one generation to the next on this site.

Senior Salesforce Developer Lead to to design, test and implement solutions for Financial Services Cloud with one of our major banking clientsLocation Address: Hybrid (1 day/week), 44 King St. W.Contract Duration: 6 months (Possibility of Extension)Hours: 37.5 hrs per week Story Behind the Need Business group: The CRM GWRT Technology team is looking for a strong Salesforce Developer to join the ongoing Capital Markets Salesforce Integration.Project: We are the GBM Salesforce team responsible for providing best practices and leadership over development activities for the CRM platform. The team supports many different business lines and countries globally with an ever-expanding footprint. Candidate Requirements/Must Have Skills: 10+ years software development with 5+ years of hands-on Salesforce development and deployment Proficiency in Apex, Visualforce, and SOQL, and understanding of SFDC and ability to implement applications across the Salesforce environments such as Force.com. 2+ years' experience in the capacity as a lead developer.Completed at least 2 large scale integration projects using Salesforce.Recent experience with Lightning development, LWC Framework, Batch Processing, Process Builder, SFDC Web Services & APIs, Test Coverage Classes and custom objects3 + years’ experience working with SOAExperience with agile teams - understanding the mindset of working in an agile environment very important* Nice-To-Have Skills:Salesforce Certifications - Salesforce Developer / Consultant / ArchitectYou have in-depth knowledge of SOAP and RESTful integrationsFinancial services experience is a plus around AML, Compliance and KYCFinancial Services cloud experience Best vs Average: Strong candidates would currently be working in Salesforce and have a variety experience with financial industry workflows. Typical Day in Role / Responsibilities: The team is looking for an experienced Salesforce developer that is well versed in all facets of the Financial Services cloud, acting as a major contributor for solutions, workflows, data models and leveraging best practices to design, test, implement and support the solution.Assure quality, security and compliance requirements are met.Must be comfortable working in an org with complex sharing rules and working with vendors to support managed packages.Works with key stakeholders within all business functions to align technology solutions with business strategies.Supports one or more highly complex business processes.Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.Degrees or certifications: Bachelor's degree in a technical field such as computer science, computer engineering or related field requiredSalesforce Certifications - Salesforce Developer / Consultant / Architect are an asset Structure and Format: 1st round: Video interview, panel discussion (technical and behavioral), 45-60mins2nd round: Interview with Director (as needed), 30 minsHiring Manager’s availability to interview: ASAP Apply

Out Client is seeking an Intermediate Content Writer to work with UX Design/Product teams to create and document user journeys for digital products. Fully remote role can be worked anywhere in Canada but preference will be given to Calgary based candidate who is open to occasional work onsite Must Haves:5+ years as a Content Writer or UX Writer with experience creating content such as:User Interface (UI) Copy wiritng MicrocopyNavigation LabelsProduct Onboarding ContentHelp DocumentationContent Style GuidesExperience going through user journey or customer flow for loyalty, e-commerce, or similar industryExperience working with Product Owners, UX Designers and Researchers to assess product experience to write clear and concise content for digital products (web, mobile app, kiosks and chatbot) Must have a portfolio of work demonstrating UX Writing Nice to Have: Experience with Figma Experience with AEMExperience using a Design SystemExperience using Zeplin for repository Apply

The Team:The Viva Studios team is dedicated to revolutionizing employee engagement. Employee engagement is undergoing a fundamental shift in response to economic, demographic, and societal changes. People want to be excited about their work, be connected to their company culture, understand how to succeed, and feel supported across their entire journey as an employee. The Microsoft Viva team is run as a start-up, encouraging team members to share a sense of “founderism.”  In this role, you will engage directly with customers, iterate rapidly, and focus on solving the most critical needs of employees around the world to deliver innovative and connected employee engagement experiences.   The Role:  The Viva Engage team is looking for a Senior UX Researcher who can drive human-centered strategy, helps set product direction, and contributes directly to ongoing product development by integrating insights about human behaviors, attitudes, practices, and norms. In this role, you will leverage your skills in evaluative and foundational research to guide near and long-term product experience investments. You will work closely with UX designers, product managers, other user researchers, data science, and engineering to ensure that we are addressing the most critical user needs and opportunities.    We are especially enthusiastic about candidates who want to learn, grow, and embody new ways of working. If you embrace growth mindset, have a record of accomplishment of delivering results, and you light up collaborating with other researchers, designers, product managers and engineers this is an awesome team to join.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Individual Contributor

Full-Time (100%FTE)Bargaining Unit/PoR Position starting September 1, 2024ABOUT UTSUniversity of Toronto Schools (UTS) was established in 1910 by the University of Toronto and remains true to the cutting-edge aspirations of a progressive lab school affiliated with a university. Located on U of T campus, UTS is today an all-gender, independent school with an enrolment of approximately 675 students, grades 7 through 12. We are the only university co-educational preparatory school in Canada that is based solely on merit and affiliated with a university. UTS has a generous bursary program and attracts a unique, diverse community of exceptionally talented students, who arrive at the school prepared to be challenged and guided by extraordinary, award-winning teachers to collectively realize the magic of everyday triumphs, and become socially responsible global citizens and principled leaders. Unwavering ValuesWe unapologetically strive for excellence. As teachers, learners and as human beings.We value diversity and we believe the most innovative thinking comes from people learning to exchange ideas with respect.Without mental, emotional, physical and social wellbeing, we can’t fulfill any of our loftier objectives.Integrity is at the core of our curriculum, school culture, student experience and professional standards. The OpportunityWe are looking for a librarian specialist who lives and breathes our values to take on the role of Director of Library Services, starting September 1, 2024. If you are that person, you will: Hold your librarianship specialist training and credentials in one hand; quill in the other. Understand how to play a critical role in developing and supporting student literacy and research skills, supporting teachers’ classroom programs, and making the UTS library the technological hub of the school (with near-magical alchemy). As the school’s information architect and planner, you will positively impact student achievement and success by working cooperatively with classroom teachers in the planning, teaching and assessment of students. Hold the responsibility of ensuring that the Library collection is in alignment with University of Toronto Library services and policies. With a sense of wonder and inspiration, curate the UTS Library collection to ensure it contains comprehensive print and electronic resources that support accelerated student learning. Empower students to become critical thinkers, enthusiastic readers, skillful researchers, and ethical scholars who are equipped to make positive impact in the world. Create lifelong bibliophiles and astute consumers of information by guiding students to read for understanding, for exposure to diversity of viewpoints and genres, as well as for pleasure. Sparking intellectual creativity, use information to build on prior knowledge and to construct new knowledge. Embrace the rapidly evolving information cosmos with its established and emergent formats. Facilitate peer work for successful collaboration for learning. Define library program policies, shaping the narrative of the UTS library into a tale of inclusivity, innovation, and excellence. Manage the library's operations with a focus on improvement, chapter by chapter. With numerical and strategic acumen, oversee budget and operations to ensure the quality and integrity of all processes.A knowledge navigator, you can chart a successful course through your proven: Capacity to empower students to become critical thinkers, enthusiastic readers, skillful researchers, and ethical users of information technology. Ability and commitment to build and maintain positive, constructive professional relationships with UTS stakeholders, including: students and parents, colleagues, administration, alumni, professional collaborators outside the school. Ability, skill and commitment to work collaboratively with others to build a collaborative team environment in support of the school’s objects of incorporation and related strategic goals; Knowledge of current and emerging technologies in library services, information technology and information literacy. Ability to leverage new technologies to develop a vision and new strategies to support changing student needs and school programs. Strong collaborative and communication skills. Understanding of program and service trends that support academic success. Good grasp of UTS policies and procedures related to operational functions including budget development and monitoring.If you are this passionate and principled teacher with Librarianship Specialist Qualifications, a minimum of five years of experience, and a demonstrated commitment to anti-racism, equity, diversity and inclusion, we’d like to turn the page and get to know you better! The UTS DifferenceWe are more than just a school – we are a community of exceptional learners from diverse backgrounds, brought together by a genuine passion for education and a drive to make a difference. Our unique approach to education, coupled with a robust bursary program, ensures that every student can attend UTS and thrive in a culture of belonging and academic excellence.At UTS, you’ll join a community of award-winning educators who go above and beyond to challenge, inspire, and guide their students toward reaching their potential. UTS teachers are not just instructors; they are mentors, collaborators, and champions of paths forged by student interest and drive. We value academic success but also foster global citizens and ethical leaders.If you are a forward-thinking, collaborative individual eager to make a difference in the lives of some of Canada’s brightest minds, UTS invites you to embark on a journey that will be demanding, fast-paced, fun — and rewarding with us!Here is what we offer: A full-time (100%FTE) OSSTF bargaining unit (continuing) position. Highly competitive compensation package that includes generous service supplements, in accordance with the terms of the UTS-OSSTF Collective Agreement, negotiated August, 2022. Participation in OTPP; Life, LTD, health and dental benefits; Employee assistance program. Exceptional professional development opportunities;Other benefits of working at UTS include: Generous holidays; Working in a newly built excellent facility on U of T campus, with access to many of U of T amenities; Being part of a committed and collegial team of professionals; Easy access to the TTC; The opportunity to join an amazing team!; Excellent professional development opportunities; Great colleagues who do fun things together; A welcoming and vibrant school community. Application Details:If you feel that this position is made for you, please submit an up-to-date resume highlighting relevant qualifications and experience and a cover letter through the UTS Career Centre portal. This posting will stay open until the position is filled. The application deadline is April 30, 2024.University of Toronto Schools is strongly committed to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.We thank all candidates in advance; however, we will contact only those selected for an interview. No phone calls please. If selected for an interview please inform us if you require any accommodations.For more information please visit www.utschools.ca

Hours of Work:  Weekdays: Days, 8 hrs; As per schedule with some flexibility required Positions available: 2 Full-time   Who we are: From our beginnings as a hospital for Canadian veterans, Sunnybrook has flourished into a fully affiliated teaching hospital of the University of Toronto, evolving to meet the needs of our growing community. Today, with 1.3 million patient visits each year, Sunnybrook has established itself across three campuses and is home to Canada's largest trauma centre.  The Library Services is situated within the Education Portfolio and is considered a strategic enabler that is accessible to Sunnybrook staff, physicians, educators, volunteers, researchers, and students, serving 10,000+ staff and more than 5,000 learners across the Sunnybrook system offering leading medical information and resources with remote access.  As a facilitator of education, engagement and collaborative action, Library Services is committed to supporting strategies that promote equity, engagement, accessibility and inclusion in all care, learning, research and working environments. Through leadership and vision, Library Services supports initiatives that enable antiracism, anti-oppression, health equity, joy at work, accessibility, sustainability practices, and future learning opportunities for patients and family.    Reporting to the Library Services & Simulation Centre Director and working in collaboration with colleagues/partners across the organization, the successful candidate is innovative and enthusiastic with strong commitment to inventing the future of healthcare.    Position Responsibilities: The role demands proactive engagement with staff and teams across three sites to ensure that information, research, and training needs are met. The position expects advanced knowledge of medical databases (e.g. MEDLINE, CINAHL, PubMed, etc.), literature search strategy development, highly developed technical/computer literacy skills, superior client management skills, advanced experience with citation management programs, project management competencies, and knowledge of medical terminology. •    Conduct literature searching including systematic and scoping reviews; provide reference services, orientation and provide research consultations and assist/train library users in the use of electronic medical and scientific databases, online catalogues, internet, books, journals, etc. •    Design and deliver library instructional activities (in person and virtual) i.e. classroom training, orientation, workshops, one-on-one training, etc. and organize and assist in promotional activities such as exhibitions, displays, open house, demos, educational seminars, marketing materials etc. •    Assist Director in planning, maintaining, updating, designing, developing, and launching of information architecture such as online information portals, Intranet, and Internet websites, as well as various databases, other online resources, guides, and service projects to promote technology-enhanced teaching and learning activities •    Proficient/knowledgeable in using LibGuides and other software to develop, review, update and host online information portals, and library websites via content management system. •    Actively engaging with staff, physicians, students, patients and family, volunteers, and partners to facilitate learning and research •    Planning, designing and information gathering, holding focus groups with stakeholders; traveling between campuses to provide services as required inclusive of inventory analysis  •    Adding curated and recommended e-content, reviewing and revising portal links, and assist with collection development activities and technical processing of all materials and inputting of information into the integrated Library management system (e.g. Alma/Primo) •    Communicates with health professionals in designated program area(s), solicits suggestions for possible additions or cancellations of journals, books, databases, and other resources •     Selects, assesses, and evaluates print and online resources to support staff, students and physicians in specific program areas; ensures collections across the three sites are current and relevant •    Maintenance and data input for online journals and e-books holdings lists; communicate with vendors to resolve access issues, etc. as needed •    Develop (online/print) marketing materials for Library’s services, resources, facilities, inclusive of dissemination. •    Assist Director in liaising with the Health Science Information Consortium of Toronto, other library networks, and content providers/vendors to maintain resource subscriptions/purchases; research on cost-effectiveness and usage of different types of resources and other services, and provide recommendations to the Director. •    Conduct surveys to collect users’ feedback in collection development and library services.  •    Provide customer service to all library users, inclusive of help desk. •    Assist Director in planning and organizing meetings and reviewing meeting materials, minute taking and management of department’s files and documents and perform auditing, weeding, shelving, ILL and reproduction services. •    Contributes to effective decision-making regarding library services and programs. •    Applies effective change management strategies to assure effective implementation of change and acceptance by stakeholders. •    Creates an organizational structure that enables a culture of teamwork and exemplary service. •    Ensures that library volunteers and students are recruited, trained, and supported effectively. •    Keeps abreast of current developments in library services and programs through attendance at training workshops, seminars and conferences as budget allows. •    Builds relationships with Sunnybrook and Community key stakeholders, including the local library system, and other associations and entities.  Attends relevant meetings. •    Represents the Library at community functions and promotes public awareness •    Ensures implementation of the vision and strategic direction outlined for Library Services, Education and Corporate Plan •    Develops procedures that guide safe, efficient and effective library operations.  •    Remains current about trends in health education, the principles of adult education, and online learning. •    Assist Director in tracking spending on collection development areas, budgeting assigned areas and creating policies, procedures, and workflows of library operations and invoice processing, inclusive of Accounts Payable •    Assist Director in initiating and preparing applications for funding for projects and programs, and follows through on reports as required •    Maintain daily statistics of all services and usage of resources, assist the team in the compilation and reporting of data •    Any other work/project as assigned by the Director from time to time and as required by Library.   Qualifications/Skills •    Master's degree in Library/Information Science accredited by the American Library Association  •    A minimum experience of 3 years is preferred in an academic health sciences environment (preferred) •    Demonstrated knowledge of software and Integrated library systems and demonstrated skills, such as LibGuides, Screencast-o-matic, Canva, Microsoft Office, EndNote, CMS, and SharePoint  •    Experience with library automation technology e.g. Ex Libris’ Alma/Primo and initiatives to learn new technologies. Working knowledge in cataloguing is essential. •    Experience in developing library promotional and instructional materials/activities and strong interest in planning and developing creative promotional, teaching/learning materials including interactive tutorials for library users •    Demonstrated knowledge of Canadian medical libraries, health care system, copyright laws and library legislations, ILL Systems, bio-medical and scientific print and e-resources, products and services and experience delivering instruction and library tours and orientations. •    Demonstrated proficiency in evidence-based research and information sources and bio-medical database searching. Ability to conduct both precise and broad curated literature searches, preferably using MEDLINE/PubMed and other key health sciences databases •    Familiarity with the concepts of evidence-based practice •    Project management skills to plan, organize and coordinate various activities: events, library displays, outreach, ability to communicate and collaborate with health care professionals and scientists. •    Enthusiastic, resourceful, punctual and detail-oriented with excellent analytical, organizational, and problem-solving skills and passion for continuous improvement •    Excellent computer skills (e.g. Microsoft Office, Outlook, Reference Manager, and other programs/applications and internet-based resources), and verbal and written communication skills  •    Creativity (artistic/design skills) and forward-thinking •    Commitment to customer-oriented service, including Help Desk duties, and ability to work in an interdisciplinary team environment as well as independently with minimum supervision •    Demonstrated ability to adjust priorities, take initiative, set goals, manage time wisely, and make quick effective decisions in a fast-paced environment •    Demonstrated ability to collaborate as an effective member of a team, meet deadlines, excellent interpersonal, communication, and organizational skills •    Demonstrated ability to work creatively, collaboratively, and effectively and to promote teamwork, diversity, equity, equality and inclusiveness •    Ability to keep current with and embrace new technologies •    Medical archival collection experience (preferred)  

Salary rangeThe salary range for this position is CAD $65.54 - $94.22 / hour Why Fraser Health?Fraser Health (FH) is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. The Fraser region is home to 32 First Nations communities and 6 Métis Chartered communities. Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: better health, best in health care. The Senior Director of Consulting and Analytics is seeking a results-driven leader for a new Director of Data Science role within the Centre for Advanced Analytics, Data Science and Innovation (CAADSI) portfolio at FH. The Director will provide strategic operational leadership for enterprise machine learning and artificial intelligence (ML/AI) development and deployment, leveraging a broad spectrum of administrative, operational, clinical, and corporate data which improves advanced analytics and data science maturity across Fraser Health Authority (FHA). Our ideal candidate is a Clear, Caring and Courageous leader that brings a strong business acumen, a strategic methodology, healthcare project implementation experience and technical analytics skills. They will manage a team of professional CAADSI senior data scientists, data scientists and staff performing varied functions in driving innovation while demonstrating best practices to ensure a compliant organization. This leader will foster and oversee the development of effective working relationships among FHA’s senior leaders and managers to enhance service delivery and maintain client satisfaction. The Director will be collaborating on a regular basis with officials from the Ministry of Health, Federal Government Agencies, Canadian Institute for Health Information (CIHI) and other health care - related organizations and represent FHA on internal and external committees, and task groups as required. The Director is accountable for: Providing strategic leadership in the enterprise development and deployment of advanced analytics, ML/AI models, and operation research algorithms across all clinical and corporate areas;Ensuring the developed data science models optimally leverage the available complete patient journey data (acute, community, virtual, provincial), for impactful decision-making purposes by program and operational leadership;Fostering a culture of collaboration, innovation, knowledge sharing and partnerships across teams. Establishing systems to ensure staff skills and competencies will support future organizational needs and trends;Identifying and fostering the adoption of best practices and standards around modern and advanced analytical techniques (e.g. machine learning, multivariate forecasting, cluster analysis, simulation, process mining, large language models, neural networks, deep learning, optimization, and Generative AI);Overseeing the delivery of advanced data science services to clients for clinical service delivery purposes. Identifying problems and engaging CAADSI on subject matter experts to develop effective solutions to support clients. This includes interpreting information, participating in the development of recommendations for improvements and engaging in a continuous improvement; CAADSI staff work with the clients to improve service recipient outcomes by promoting evidence-based quality of care and better use of quality and safety data by performing tasks such as assisting in selecting appropriate outcome measures, initiating the review of utilization data, and further understanding of patient reported experience and outcome metrics;Leading the overall information architecture for analytics across the organization from front-end data capture to developing and deploying advanced analytical ML/AI solutions. Overseeing the data science and infrastructure architectural directions to ensure all data and infrastructure is monitored, maintained and setup for scalable success;Enabling the use of effective decision support tools across the organization and working to increase integration of information capture, reporting systems and other CAADSI data management processes;Leading the development of production schedules to ensure quality data and the timely delivery of data according to previously defined requirements;Establishing ongoing data quality analysis processes, establishing thresholds, documenting any resulting problems, and determining corrective actions:Championing the enhancement of electronic data capture systems across FHA. The successful candidate will have: Post secondary education in Computer Science, Operations Research, or other relevant discipline; plus ten (10) to fifteen years’ recent, related experience or an equivalent combination of education, training and experience.Prior hands-on experience with developing and deploying ML/AI models using industry best practices and tools (Python / R, Git, Docker)Strong familiarity with elements of MLOps, CI/CD principles and applications, and how it fits within a data science environment (Azure, AWS)Extensive knowledge of performance measurement and quality improvement methodologies and standards including but not limited to MED2020 Health Information Management System, CIHI Discharge Abstract Database (DAD), CIHI National Ambulatory Care Reporting System (NACRS), MIS Guidelines, and Minimum Reporting Requirements.Extensive experience with large-scale decision support systems, database management and query tools along with solving analytical issues through quantitative approaches and advanced analytical methods.Ability to develop and maintain strong relationships with key internal and external stakeholders including management and staff at all levels, within government agencies and other health authorities.Extensive experience with large-scale decision support systems, database management and query tools along with solving analytical issues through quantitative approaches and advanced analytical methods.Experience with system level changes, project and change management by leading analytical teams through implementation of new analytical models, tools, and techniques that lead to improvement in business performance.Excellent written and verbal communication skills including the ability to write technical and management reports and communicate in a clear, engaging and convincing manner to translate and present complex information to a variety of audiences.Well-developed leadership, client relations and problem resolution abilities in order to lead a variety of complex and integrated services initiatives and to achieve desired results within critical timeframes. If you have any questions, or are interested in learning more about this rewarding opportunity with Fraser Health, please email Swetlana Patnaik, Client Partner of Executive and Senior Leadership Acquisition at [email protected].  Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner. Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Reporting to the Senior Director, Centre for Advanced Analytics, Data Science, and Innovation (CAADSI), the Director, Data Science provides strategic operational leadership for enterprise machine learning and artificial intelligence (ML/AI) development and deployment, leveraging a broad spectrum of administrative, operational, clinical, and corporate data which improves advanced analytics and data science maturity across Fraser Health Authority (FHA). The Director fosters the creation and adoption of advanced ML/AI models for impactful organizational decision-making and improvement. Directs the definition and implementation of best industry practices in ML/AI, including Operations Research, and new approaches that enable the incorporation of various structured and unstructured data sources (text, audio, image, video), the most appropriate and efficient means of collecting and storing them, consistent processes for its analysis, summarization and presentation so that it is of optimum value to different users across FHA. Collaborates with senior leadership across FHA to identify and champion for strategically appropriate ML/AI directions that are aligned with healthcare best practices and FHA / MoH OKRs, including building partnership with 3rd party AI experts (e.g. academia, established vendors and start-ups). Ensures effective workflow integration and accurate and timely delivery of predictive and prescriptive insights drawn from ML/AI trained on clinical, administrative, operational and corporate information. Contributes to the development of systems for monitoring compliance with FHA policies, procedures and standards for ML/AI integrity, ethics, correction of biases, performance quality and protection of security and privacy. Oversees and engages others in the identification and analysis of business problems and opportunities for pivot from descriptive reporting to predictive and prescriptive analytics leveraging advanced data science methodologies, and improve the data science maturity across the organization in both technical (data science ecosystem) and non-technical (data science literacy) domains.Provides leadership and direction to a team of professional CAADSI senior data scientists, data scientists and staff performing varied functions including: client problem identification and solutioning, monitoring and evaluation of resource utilization; ML/AI for in-depth historical diagnostics and predictive forecasting, mathematical simulations for what-if scenarios; business case development;; and integrated report design and generation on behalf of the organization. Fosters and oversees the development of effective working relationships with and among FHA senior leaders and managers, to ensure a clear understanding of client needs, enhance service delivery and maintain client satisfaction. Partners with data representatives regarding matters such as ongoing information system/database implementation and upgrades, new technologies, and changes to standards or legislative requirements. Collaborates on a regular basis with officials from the Ministry of Health, Federal Government Agencies, Canadian Institute for Health Information (CIHI) and other health care - related organizations. Represents FHA on internal and external committees, and task groups as required. ResponsibilitiesProvides strategic leadership in the enterprise development and deployment of advanced analytics, ML/AI models, and operation research algorithms across all clinical and corporate areasEnsures the developed data science models optimally leverage the available complete patient journey data (acute, community, virtual, provincial), comprised of administrative, clinical and corporate information across FHA for impactful decision-making purposes by program and operational leadership.Fosters a culture of collaboration, innovation, knowledge sharing and partnerships across teams. Works with senior colleagues to establish individualized career and growth opportunities in data science. Establishes systems to ensure staff skills and competencies will support future organizational needs and trends.Identifies, exploits and fosters the adoption of best practices and standards around modern and advanced analytical techniques (e.g. machine learning, multivariate forecasting, cluster analysis, simulation, process mining, large language models, neural networks, deep learning, optimization, and Generative AI), and generation of insights and recommendations to drive systematic change.Integrates advanced data science analytics across the organization from both a quality and decision support perspective to provide the organization and board with analyses that are holistic, operationally feasible and aligned with the strategic direction of the organization.Provides strategic, operational, and information technology leadership for CAADSI including developing actionable key performance metrics, success metrics, and strategic plans in collaboration with relevant senior leadership and other stakeholders.Provides strategic leadership in establishing and enhancing academic and vendor partnerships, financial / commercialization opportunities, and accelerate the pace of data science in the organization and address prioritized gapsOversees the delivery of advanced data science services to clients for clinical service delivery purposes. The services delivered include identifying problems and engaging CAADSI on subject matter experts to develop effective solutions to support clients. This includes organizing, synthesizing and analyzing data on patient services, interpreting information, participating in the development of recommendations for improvements and engaging in a continuous improvement partnership through agile and iterative processes. CAADSI clients include program teams, individual physicians, operational & corporate managers and directors, researchers, and external consultants hired by the programs. CAADSI staff work with the client to improve service recipient outcomes by promoting evidence based quality of care and better use of quality and safety data and performing such tasks as assisting in selecting appropriate outcome measures, initiating the review of utilization data, and furthering understanding of patient reported experience and outcome metrics.Responsible for leading the overall information architecture for analytics across the organization from front-end data capture to developing and deploying advanced analytical ML/AI solutions. Oversees the data science and infrastructure architectural directions to ensure all data and infrastructure is monitored, maintained and setup for scalable success. This include a standardized and alignment approach on ML/AI model training, model evaluation, validation and model registry, clinical user testing, production deployment into clinical systems and workflows, CI/CD processes, UI/UX user-centric design incorporation, automation, and impact evaluation.Works to build capacity into the information processes and systems for the health authority. Oversees the creation of value added information from existing data and provides leadership in the identification of gaps in strategic information by developing business cases and overseeing project teams created to address those gaps.Directs the development and implementation of service priorities in response to client input and interprets and evaluates policies, programs, systems and procedures. Assesses the efficiency and effectiveness of the services and identifies and recommends areas for improvement in quality and efficiency.Enables and oversees the use of effective decision support tools across the organization and works to increase integration of information capture, reporting systems and other CAADSI data management processes. Works with the client groups, PHSA IMITS representatives and others to evaluate and select the best methods to meet strategic organizational business analysis and reporting needs.Leads the development of production schedules to ensure quality data and the timely delivery of data according to previously defined requirements.Establishes ongoing data quality analysis processes, establishing thresholds, documenting any resulting problems, and determining corrective actions.Promotes the profile of the CAADSI teams to both internal and external stakeholders; develops strategies and initiatives to brand and market high quality information products and services.Champions the enhancement of electronic data capture systems across FHA. QualificationsMaster’s Degree in Computer Science, Data Science, Operations Research, or other relevant discipline, plus ten (10) to fifteen years’ recent, related experience or an equivalent combination of education, training and experience. Experience with systems thinking, planning, project and change management, quality and utilization review, systems development, systems and operational design, leadership development, succession planning, organizational development and building community under adverse conditions within a large complex organization. COMPETENCIES: Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical CapabilitiesPrior hands-on experience with developing and deploying ML/AI models using industry best practices and tools (Python / R, Git, Docker)Strong familiarity with elements of MLOps, CI/CD principles and applications, and how it fits within a data science environment (Azure, AWS)Extensive knowledge of performance measurement and quality improvement methodologies and standards including but not limited to MED2020 Health Information Management System, CIHI Discharge Abstract Database (DAD), CIHI National Ambulatory Care Reporting System (NACRS), MIS Guidelines, and Minimum Reporting Requirements.Strategic and creative thinker that is results driven and comfortable working in cross-functional teams.Extensive experience with large-scale decision support systems, database management and query tools along with solving analytical issues through quantitative approaches and advanced analytical methods.Comprehensive understanding of data collection analysis and interpretation methodologies in a healthcare environment.Demonstrates senior level leadership skills, with the ability to foster a motivating and respectful work environment for leadership and staff, where individual competencies can thrive.Strong understanding of effective methods for identifying and addressing various stakeholder needs and an acute awareness of the impact of actions.Demonstrated experience with system level changes, project and change management by leading analytical teams through implementation of new analytical models, tools, and techniques that lead to improvement in business performance.Proven skills in critical thinking, and business analysis methods.Excellent written and verbal communication skills including the ability to write technical and management reports and communicate in a clear, engaging and convincing manner to translate and present complex information to a variety of audiences.Ability to develop and maintain strong relationships with key internal and external stakeholders including management and staff at all levels, within government agencies and other health authorities.Work with organization senior leadership to create a progressive culture of high data literacy and informed decision making.Demonstrated skills in surfacing key insights from large, complex, high dimensional data from various data sources.Comprehensive knowledge of management principles and methodologies, and the ability to coach / mentor team members on these skills.Well-developed leadership, client relations and problem resolution abilities in order to lead a variety of complex and integrated services initiatives and to achieve desired results within critical timeframes.Proven resourcefulness, ability to take on new challenges and lead change.Physical ability to perform the duties of the position.

Job SummaryWhat is the opportunity? RBC is reimagining the role we play in our clients lives. To do this, we created a new organization RBCx which operates separately from the core bank business. RBCx works in small agile teams focused on creating new products, services, and businesses, allowing the core business to test new models and develop better relationships outside of traditional banking. RBCx is looking for an exceptional UX/CX Analyst to participate in our intern program. This individual will play a central role in shaping new products helping us to bring mixed method validation and the UCD process to support the creation of exceptional user experiences. As well, supporting the brand team in qualitative and quantitative research and competitive analysis. The ideal candidate has training in design techniques paired with out of the box thinking and a natural sense for business and strategic viability.A little bit about you: Youre a researcher first - you live and breathe the scientific process and excel at bringing qualitative and quantitative validation to the design process. You love the idea of solving meaningful problems through an iterative, human centered approach. You are passionate about tying user-needs to business strategy - finding the sweet spot between the technical capabilities, business outcomes and the user requirements. You get excited about conceptualizing new products and services that dont exist today. You love working with highly-engaged, motivated teams that are on a quest to change things for the better. You enjoy synthesizing data and pulling insights from raw data to help define and guide strategies. You have a keen ability to visualize and communicate the key points from several different research streams.Job DescriptionWhat will you do?Work closely with our product, experience design, and technical teams across a number of products and business verticals to validate new product ideas, balancing business goals with optimal user experience.Work closely with our brand team across a number of our Ventures to help audit mature Ventures, define and redefine new and existing brand strategies.Conduct usability test, card sorts, user interviews, ethnographic research, and diary studies - leveraging best in class methodology.Conduct qualitative and quantitative tests, secondary research mining, synthesize large amounts of data/information, pull out key themes and turn research results into insights.Articulate results through compelling storytelling to bring user feedback to key stakeholders, supporting the optimization and refinement of cutting edge experiences.What do you need to succeed?Must-haveAre passionate and entrepreneurial; the idea of creating something new from scratch excites and motivates you.Advocate for users out of a deep empathy for them.Keen to understand why people do what they do - especially in the context of brand strategy.Champion all elements of the user experience.Have a strong understanding of the product design process (including research, user flows, wire-framing, prototyping, and testing).Are able to articulate the thinking & strategy behind their work.Are confident leading design sprints and managing stakeholders.Can execute, analyze and synthesize multiple research types.Prefer to work closely with other disciplines and value the opinion of team members across the company.Value open communication and working on a small and transparent team.Nice-to-haveStrong skills & working knowledge of the tools of the trade (usability testing, Optimal Workshop, Usertesting.com, etc.).Demonstrated ability to deliver well-thought-out design recommendations based on user research (portfolio).Experience working in fast paced, experimental or start-up environments.Design skills in Figma, Sketch and Creative Suite a bonus.Understanding of statistics and quantitative analysis a bonus.Understanding of brand strategy a bonus.Whats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Leaders who support your development through coaching and managing opportunities.Ability to make a difference and lasting impact.Work in a dynamic, collaborative, progressive, and high-performing team.Opportunities to do challenging work and make a difference.Opportunities to build close relationships.Please note:This posting is for a 4-months Fall 2024 Student placement with a start date of September 2024, and end date of December 2024. In order to be eligible for this 4-months Student position, you must either:Be returning back to school after the work term end-date of December 2024 ; orIf you are not returning back to school (i.e. are graduating in December 2024), you must require the full 4-months work term as a mandatory component to in order to graduate successfully.Please ensure that you meet these eligibility requirements before applying- candidates who apply but are found to be ineligible are not able to be considered.We encourage you to apply as soon as possible as we accept applications on a rolling basis, but please note that the formal application deadline is May 26, 2024. Should you be selected to progress, someone from our team will reach out directly to provide instructions on next steps. Otherwise, feel free to check for progress updates by logging in to your RBC profile. If the status has not changed, it denotes the fact that your application is still under review.RBC is committed to supporting flexible work arrangements when and where available. The successful candidate for this role will be required to be located within Ontario for the duration of the work term. Details regarding the specific virtual, hybrid, and in-office arrangementsfor this Integrated Learning/ Co-op position are to be discussed with the Hiring Manager.ET24Job SkillsAdditional Job DetailsAddress:20 KING ST W:TORONTOCity:TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:Student/Coop (Fixed Term)Pay Type:SalariedPosted Date:2024-04-26Application Deadline:2024-05-26Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.