Overview of salaries statistics of the profession "Lead User Researcher in Canada"

A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change. Our internal facing team collaborates with the PwC product teams to help operationalize, deploy and automate our technology products. Our team provides white-glove support and runs, operates and maintains the product with the highest level of standards. Meaningful work you'll be part of As a UX Designer, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: • Collaborative Ideation: Lead and facilitate brainstorming sessions and collaborative ideation with cross-functional teams to generate innovative design concepts and ideas • Journey Mapping: Map customer journeys from both a product and service design perspective, capturing the end to end experience, experience KPIs, touchpoints and interactions • Design Strategy and Service Design: Lead the development of experience blueprints that addresses the need for a cohesive experience flow between the business itself as well as the end users. Pull from different sources - like user experience, product management, and marketing - in order to create and optimize powerful experiences that can be delivered seamlessly • Wireframing and Prototyping: Create wireframes and interactive prototypes that illustrate design concepts and user flows. Iterate and refine designs based on feedback and usability testing results • UI Design & Writing: Design visually appealing and consistent user interfaces that align with the company's brand and design guidelines. Additionally, display strong UX writing skills that help to build great user experiences • User Research: Perform an array of UX research techniques to gain a deep understanding of user needs, behaviors, and pain points • Research Analysis: Conduct, analyze, and synthesize user research data to inform design decisions and balance user desirability with technical feasibility and business viability • Usability Testing: Conduct usability testing sessions to gather feedback and insights from users. Utilize test results to identify areas for improvement and refine design solutions • Accessibility and Inclusivity: Advocate for accessibility and inclusivity in design, ensuring that products cater to diverse user needs and comply with accessibility standards. Also, be an advocate for accessibility within the team and organization Experiences and skills you'll use to solve • Proven experience as a UX Designer or similar role, with a portfolio showcasing strong UI and UX design skills • Master's degree in Interaction Design, Graphic Design, Human-Computer Interaction (HCI), or a related field • Proficiency in industry standard design tools and frameworks, such as: Figma, Sketch or Adobe, Mural, Miro or InVision Freehand, Asana, Azure DevOps or Jira and Agile or Scrum Software Development Methodology • Solid understanding of user-centered design principles and practices (e.g. Design Thinking or Human Centric Design) • Experience creating or familiarity with: User Personas, Experience/User Journey Mapping, Stakeholder and User Interviews, Primary/Secondary User Research Methods, Wireframes, Low and Hi-Fi Prototyping, User Testing Strategies and UI Design • Experience with user research methodologies and the ability to collaborate with researchers to translate insights into design solutions • Experience with Service Design and/ or Web Accessibility is a bonus •A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives PwC BC Region Pay Range Information The salary range* for this position is $69,600 - $ 153,800 , plus individuals may be eligible for an annual bonus payment. Actual compensation within the range will be dependent upon your skills, experience, qualifications and geographic location . * Please note that the salary range for this position is reflected for our British Columbia region . Given our national recruiting approach, we recruit (and may hire) in other regions and therefore the salary range may differ depending on the work location . PwC is committed to competitive compensation and sharing salary ranges in accordance with applicable pay transparency legislation as they arise. Why you'll love PwC We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc . Your Application to PwC We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like. The most connected firm through activity based working PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people . We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer. What to consider before applying • This role has the option of being based out of our Toronto and Vancouver offices At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

Req ID: 266585 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Service Designer to join our team in Remote, British Columbia (CA-BC), Canada (CA). NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking an experienced Senior Service Designer to join our team serving clients in Victoria, British Columbia (CA-BC). This role can be hybrid and is expected to work in the PST time zone. Job Duties & Responsibilities: As a Senior Service Designer, you will lead the design and delivery of innovative and user-centric services that enhance the overall customer experience. You will work collaboratively with cross-functional teams to understand user needs, business requirements, and technological constraints, translating them into effective service solutions. This role requires a strategic mindset, strong design thinking skills, and the ability to lead and mentor junior team members. Responsibilities: • Service Design Leadership: • Lead the end-to-end service design process, from research and ideation to prototyping and implementation. • Develop and communicate a clear service design strategy aligned with business objectives and user needs. • Collaborate with stakeholders to define service blueprints, customer journeys, and touchpoints. • Apply human-centered design principles to identify customer pain points, opportunities, and design solutions that enhance user satisfaction and engagement. • User Research: • Conduct in-depth user research to understand customer behaviors, pain points, and preferences. • Use insights from research to inform service design decisions and identify opportunities for improvement. • Collaboration: • Work closely with cross-functional teams, including product managers, developers, and business analysts, to ensure seamless integration of service design into the overall product or business strategy. • Collaborate with UX researchers to conduct user research, create user personas, and define user journeys that inform service design. Design wireframes and low-fidelity prototypes to map out user interactions and test design concepts. • Foster a collaborative and user-centered design culture within the organization. • Prototyping and Testing: • Create prototypes and conduct usability testing to validate and iterate on service design concepts. • Use feedback from testing to refine and improve service solutions. • Documentation: • Document service design processes, decisions, and deliverables to ensure knowledge transfer and maintain design consistency. • Create and maintain design documentation, such as journey maps, personas, and service blueprints. Basic Qualifications: • Degree in Computer Science, Service Design, User Experience, or a related field. • Proven 7+ years of work experience in service design, user experience design, or related roles. • Strong portfolio showcasing a range of service design projects and outcomes. • Proficiency in design tools such as Sketch, Figma, or Adobe Creative Suite. • Excellent communication and presentation skills. • Ability to think strategically and solve complex problems. • Experience working with cross-functional teams and clients. Ideal Mindset: • Human-centered: You understand human-centered design philosophy and best practices • A Practical Creative: You enjoy solving complex problems creatively but you are practical in your solutions, realizing the many constraints that may impede the "ideal" • Flexible Work Style: You work equally well in a participatory, team-based environment as well asneeding to work autonomously About NTT DATA Services NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Job Segment: User Experience, Computer Science, Application Developer, Consulting, Technology

The Ontario Institute for Cancer Research (OICR) is seeking an enthusiastic senior developer to join a dynamic team working in one of the country's premier cancer research institutes.This position is temporary, full-time for one-year with the possibility of renewal.The Ontario Health Study (OHS) is a long-term, population-wide health study that serves as a platform to help researchers understand how our genes, lifestyle, and environment affect our health over time, and to develop strategies for the prevention, early detection, and treatment of chronic diseases like cancer, diabetes, heart disease, asthma, and Alzheimer's. The Study continues to expand its dataset through new linkages, sample collection and analyses, and administration of online questionnaires. OHS data and samples are available to the research community for approved, health-related studies.We at OHS Informatics aim at providing best practice solutions and infrastructure to health researchers. This includes a Laboratory Information Management System (LIMS), online participant portal & questionnaires, data warehouse & data sharing solutions, call-center solutions as well as an internal management console for administrative services.As part of the team, the Senior Developer is required to support existing and develop new innovative software solutions for OHS that contributes to the ongoing strategic OHS-IT deliverables. The successful candidate will have an extensive track record of information technology expertise and experience. Well-developed communication and relationship building skills are paramount. Experience in dealing in modern clinical and/or medical research settings is advantageous.While most work is completed remotely, we occasionally have onsite team meetings, events, or organization wide social activities where attendance is expected.OICR is Ontario's cancer research institute. We bring together people from across the province and around the world to improve the lives of everyone affected by cancer. We take on the biggest challenges in cancer research and deliver real-world solutions to find cancer earlier and treat it more effectively. We are committed to helping people living with cancer, as well as future generations, live longer and healthier lives.Launched in December 2005, OICR is an independent institute funded by the Government of Ontario through the Ministry of Colleges and Universities.Position responsibilities include:Utilize your expertise in UI/UX design principles to create visually stunning and user-friendly interfaces.Develop responsive and interactive front-end components using ZKoss (ZK) framework to enhance the overall user experience.Customize and extend ZK components to meet specific project requirements, ensuring that the UI aligns with the project's overall design and functionality goals that includes AODA compliance and a consistent look & feel across OHS public & participant websites.Collaborate with cross-functional teams in gathering project requirements and translating them into technical specifications.Proactively participate and influence the software architecture specifications, design, implementations.Provide accurate development estimates, identifying risks and developing / recommending mitigation strategies.Develop new, migrate & improve existing business applications with new features & enhancements using industry best practices and standards.Collaborate and contribute to the design and implementation of the analytics data marts.Conduct thorough testing and debugging of applications to ensure high-quality deliverables.Deploy software applications for development, staging & production as required.Ability to fast track, investigate and resolve end-to-end infrastructure, production, or operations related issues.Optimize application performance by identifying bottlenecks and implementing necessary improvements.Ensure adequate technical design, implementation documents and user guides as prepared.Demonstrate ability to manage multiple projects in a fast-paced work environment with exceptional attention to detail, coupled with strong organizational, time management, and decision-making skills.Lead and contribute to meetings, walkthrough reviews of technical & functional specifications and unit test plans.Research and recommend improvements to further automation of existing study activities as well as modernization of the existing applications.Stay up to date with emerging technologies and industry trends to continuously improve development processes and solutions.Key Design & Development Tools:UML, Java, Hibernate, MySQL, REST, JSON, ZK Framework, Ajax, JQuery, Tomcat, Eclipse, Eclipse Rich Client Platform programming, Jenkins, Jira, SVN, Git, MySQL Workbench, UFT, R, SAS Analytics, Linux, Debian, Windows Server, OpenStack.Qualifications:Bachelor's degree in Computer Science, Software Engineering or equivalent with relevant development experience.Experience with desktop & web development using Java and ZK/ZUL framework.Hands-on experience with the Model-View-ViewModel (MVVM) architecture in ZK and a track record of implementing responsive design principles using ZK ensuring optimal user experiences across various devices and screen sizes.Experience working with relational databases and proficiency in MySQL and Hibernate.Proficiency in Bootstrap, CSS, JavaScript or similar front-end toolkits or scripting languages.Proven expertise in functional and non-functional requirements and testing.Experience with continuous integration/delivery best practices, technologies, and tools such as Jenkins, GitHub, JIRA.Working knowledge for developing on cloud environments like AWS, Google cloud is a plus.Knowledge of data warehousing concepts and best practices is highly desirable.Knowledge of AODA, PIPEDA, PHIPA & HIPAA compliance is a plus.Strong problem-solving skills and attention to detail.Strong verbal and written communication skills.Strong relationship building & collaboration skills. Ability to work independently and take ownership of assigned tasks.Previous experience working in an Agile development team.Additional technology certifications and/or software development certifications are desirable.For more information about OICR, please visit the website at www.oicr.on.ca.To learn more about working at OICR, visit our career page.CLOSING DATE: Until Filled

Location: BC (Vancouver-GVA) and ON (Toronto - GTA) Job Type: Full Time myWork Options: In-person, Hybrid Starting Salary Range: $106,800 Background Screening Requirement: Enhanced Criminal Record Check (every 5 years) Credit Check (every 5 years) Identity Verification Education Verification Employment Verification References What's the job? As a member-centric design practitioner, you will partner with internal stakeholders across the organization, demonstrating the value of experience design while ensuring that end-to-end experiences and associated design concepts are created based on insights and support the execution of the corporate strategy. Reporting to the Director, Member Experience Design, the Senior Member Experience Design Manager is a collaborative leader who will promote and advance the practice of experience design throughout Coast Capital. Drawing on best practices in service design (SD) and user experience design (UX), the successful candidate will be responsible for planning and leading all aspects of design projects focused on understanding and fixing end-to-end experiences based on an assigned portfolio of customer journeys. What you'll get to do: Contributes to project scoping conversations and creates and builds end-to-end project plans in consultation with internal stakeholders Prepares and manages detailed work plans Leads the day-to-day implementation of design projects and initiatives Participates in the management and promotion of the Coast Capital Journey Management system through day-to-day project work Acts as a subject matter expert in service design, journey mapping, co-design and prototyping areas. Stays on top of and appropriately draws upon best practices in human-centred design Learns new design software and tools to support day-to-day design work as required Coaches peers on key aspects of human-centred design (e.g., how to create a journey map or do research synthesis) Plans, manages and facilitates remote, in-person and asynchronous member and internal stakeholder workshops (e.g., alignment, validation sessions, co-design workshops etc.) Plans, manages and visualizes a variety of strategic design artifacts, including journey maps, service blueprints, user flows, and personas intended for a variety of audiences, including operational and implementation teams and senior executives. Upload design assets to the Journey Management platform using the standardized workflow and taxonomy. Plans and presents design concepts, research insights and strategies to a variety of stakeholders across the organization Plans and oversees the execution and synthesis of secondary research activities, including desk research, literature reviews, and service audits. Creates and implements research synthesis strategies (e.g., affinity mapping and thematic analysis) to code data and identify relevant user insights, pain points and opportunities Creates detailed digital and analogue design prototypes and documentation (e.g., web interfaces, business models, service concepts, value propositions, and sketches) using a variety of design tools, including Sketch, Adobe Creative Suite, Figma, Confluence, Miro Collaborates across teams and departments to socialize work, seek out feedback, and assess the feasibility of concepts Who are we looking for? Bachelor's Degree/Specialized Certification in Service Design, Industrial Design, Business, or related field A minimum of 7+ years experience working in service design, experience design, CX strategy, and product strategy in an agency, in-house environment, or a closely related field is required. A detailed portfolio of previous design projects that demonstrates a deep understanding of how to improve end-to-end experiences. An understanding of the nuances of the financial services sector and the unique regulatory requirements faced by credit unions would be an asset, as well as an understanding of the concept of Journey Management. Demonstrated track record of planning and leading complex design projects from beginning to end that involve multiple stakeholders Strong oral, written, and visual communication skills, with an ability to prioritize relevant information and tailor it to the level and experience of the audience Deep understanding of service design and human-centred design methodologies and techniques, with a particular emphasis on the technical aspects of implementation Ability to lead and conduct member-facing qualitative research confidently and professionally Excellent critical thinking skills needed to synthesize information and research into compelling storytelling artifacts A visual thinker who can communicate ideas to audiences in an empathic and user-friendly format Skilled at producing high-quality and detailed design artifacts such as journey maps, service blueprints, and personas Capable of building 2D, 3D, and 4D experience prototypes using a variety of industry platforms and software, including Figma and Adobe Creative Suite Organized and capable of facilitating workshops with confidence Skilled at quickly learning new programs to support day-to-day work, providing clear and insightful feedback to designers of differing skill levels, and justifying design decisions with evidence A self-directed leader who is calm under pressure and can exercise sound judgment in ambiguous situations An empathic team player who proactively builds relationships with colleagues and can influence outcomes across the organization A systems thinker who can connect the dots across bodies of work, parts of the organization, and strategic priorities Problem solver who is resourceful, action-oriented, and skilled at navigating conflicts that arise in self-organizing teams Organized and detail-oriented Tenacious and persistent when it comes to getting work done - even under challenging circumstances Committed to the principles of equity, diversity, and inclusion Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Senior Salesforce Developer Lead to to design, test and implement solutions for Financial Services Cloud with one of our major banking clientsLocation Address: Hybrid (1 day/week), 44 King St. W.Contract Duration: 6 months (Possibility of Extension)Hours: 37.5 hrs per week Story Behind the Need Business group: The CRM GWRT Technology team is looking for a strong Salesforce Developer to join the ongoing Capital Markets Salesforce Integration.Project: We are the GBM Salesforce team responsible for providing best practices and leadership over development activities for the CRM platform. The team supports many different business lines and countries globally with an ever-expanding footprint. Candidate Requirements/Must Have Skills: 10+ years software development with 5+ years of hands-on Salesforce development and deployment Proficiency in Apex, Visualforce, and SOQL, and understanding of SFDC and ability to implement applications across the Salesforce environments such as Force.com. 2+ years' experience in the capacity as a lead developer.Completed at least 2 large scale integration projects using Salesforce.Recent experience with Lightning development, LWC Framework, Batch Processing, Process Builder, SFDC Web Services & APIs, Test Coverage Classes and custom objects3 + years’ experience working with SOAExperience with agile teams - understanding the mindset of working in an agile environment very important* Nice-To-Have Skills:Salesforce Certifications - Salesforce Developer / Consultant / ArchitectYou have in-depth knowledge of SOAP and RESTful integrationsFinancial services experience is a plus around AML, Compliance and KYCFinancial Services cloud experience Best vs Average: Strong candidates would currently be working in Salesforce and have a variety experience with financial industry workflows. Typical Day in Role / Responsibilities: The team is looking for an experienced Salesforce developer that is well versed in all facets of the Financial Services cloud, acting as a major contributor for solutions, workflows, data models and leveraging best practices to design, test, implement and support the solution.Assure quality, security and compliance requirements are met.Must be comfortable working in an org with complex sharing rules and working with vendors to support managed packages.Works with key stakeholders within all business functions to align technology solutions with business strategies.Supports one or more highly complex business processes.Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.Degrees or certifications: Bachelor's degree in a technical field such as computer science, computer engineering or related field requiredSalesforce Certifications - Salesforce Developer / Consultant / Architect are an asset Structure and Format: 1st round: Video interview, panel discussion (technical and behavioral), 45-60mins2nd round: Interview with Director (as needed), 30 minsHiring Manager’s availability to interview: ASAP Apply

Salary rangeThe salary range for this position is CAD $65.54 - $94.22 / hour Why Fraser Health?Fraser Health (FH) is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. The Fraser region is home to 32 First Nations communities and 6 Métis Chartered communities. Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: better health, best in health care. The Senior Director of Consulting and Analytics is seeking a results-driven leader for a new Director of Data Science role within the Centre for Advanced Analytics, Data Science and Innovation (CAADSI) portfolio at FH. The Director will provide strategic operational leadership for enterprise machine learning and artificial intelligence (ML/AI) development and deployment, leveraging a broad spectrum of administrative, operational, clinical, and corporate data which improves advanced analytics and data science maturity across Fraser Health Authority (FHA). Our ideal candidate is a Clear, Caring and Courageous leader that brings a strong business acumen, a strategic methodology, healthcare project implementation experience and technical analytics skills. They will manage a team of professional CAADSI senior data scientists, data scientists and staff performing varied functions in driving innovation while demonstrating best practices to ensure a compliant organization. This leader will foster and oversee the development of effective working relationships among FHA’s senior leaders and managers to enhance service delivery and maintain client satisfaction. The Director will be collaborating on a regular basis with officials from the Ministry of Health, Federal Government Agencies, Canadian Institute for Health Information (CIHI) and other health care - related organizations and represent FHA on internal and external committees, and task groups as required. The Director is accountable for: Providing strategic leadership in the enterprise development and deployment of advanced analytics, ML/AI models, and operation research algorithms across all clinical and corporate areas;Ensuring the developed data science models optimally leverage the available complete patient journey data (acute, community, virtual, provincial), for impactful decision-making purposes by program and operational leadership;Fostering a culture of collaboration, innovation, knowledge sharing and partnerships across teams. Establishing systems to ensure staff skills and competencies will support future organizational needs and trends;Identifying and fostering the adoption of best practices and standards around modern and advanced analytical techniques (e.g. machine learning, multivariate forecasting, cluster analysis, simulation, process mining, large language models, neural networks, deep learning, optimization, and Generative AI);Overseeing the delivery of advanced data science services to clients for clinical service delivery purposes. Identifying problems and engaging CAADSI on subject matter experts to develop effective solutions to support clients. This includes interpreting information, participating in the development of recommendations for improvements and engaging in a continuous improvement; CAADSI staff work with the clients to improve service recipient outcomes by promoting evidence-based quality of care and better use of quality and safety data by performing tasks such as assisting in selecting appropriate outcome measures, initiating the review of utilization data, and further understanding of patient reported experience and outcome metrics;Leading the overall information architecture for analytics across the organization from front-end data capture to developing and deploying advanced analytical ML/AI solutions. Overseeing the data science and infrastructure architectural directions to ensure all data and infrastructure is monitored, maintained and setup for scalable success;Enabling the use of effective decision support tools across the organization and working to increase integration of information capture, reporting systems and other CAADSI data management processes;Leading the development of production schedules to ensure quality data and the timely delivery of data according to previously defined requirements;Establishing ongoing data quality analysis processes, establishing thresholds, documenting any resulting problems, and determining corrective actions:Championing the enhancement of electronic data capture systems across FHA. The successful candidate will have: Post secondary education in Computer Science, Operations Research, or other relevant discipline; plus ten (10) to fifteen years’ recent, related experience or an equivalent combination of education, training and experience.Prior hands-on experience with developing and deploying ML/AI models using industry best practices and tools (Python / R, Git, Docker)Strong familiarity with elements of MLOps, CI/CD principles and applications, and how it fits within a data science environment (Azure, AWS)Extensive knowledge of performance measurement and quality improvement methodologies and standards including but not limited to MED2020 Health Information Management System, CIHI Discharge Abstract Database (DAD), CIHI National Ambulatory Care Reporting System (NACRS), MIS Guidelines, and Minimum Reporting Requirements.Extensive experience with large-scale decision support systems, database management and query tools along with solving analytical issues through quantitative approaches and advanced analytical methods.Ability to develop and maintain strong relationships with key internal and external stakeholders including management and staff at all levels, within government agencies and other health authorities.Extensive experience with large-scale decision support systems, database management and query tools along with solving analytical issues through quantitative approaches and advanced analytical methods.Experience with system level changes, project and change management by leading analytical teams through implementation of new analytical models, tools, and techniques that lead to improvement in business performance.Excellent written and verbal communication skills including the ability to write technical and management reports and communicate in a clear, engaging and convincing manner to translate and present complex information to a variety of audiences.Well-developed leadership, client relations and problem resolution abilities in order to lead a variety of complex and integrated services initiatives and to achieve desired results within critical timeframes. If you have any questions, or are interested in learning more about this rewarding opportunity with Fraser Health, please email Swetlana Patnaik, Client Partner of Executive and Senior Leadership Acquisition at [email protected].  Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner. Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Reporting to the Senior Director, Centre for Advanced Analytics, Data Science, and Innovation (CAADSI), the Director, Data Science provides strategic operational leadership for enterprise machine learning and artificial intelligence (ML/AI) development and deployment, leveraging a broad spectrum of administrative, operational, clinical, and corporate data which improves advanced analytics and data science maturity across Fraser Health Authority (FHA). The Director fosters the creation and adoption of advanced ML/AI models for impactful organizational decision-making and improvement. Directs the definition and implementation of best industry practices in ML/AI, including Operations Research, and new approaches that enable the incorporation of various structured and unstructured data sources (text, audio, image, video), the most appropriate and efficient means of collecting and storing them, consistent processes for its analysis, summarization and presentation so that it is of optimum value to different users across FHA. Collaborates with senior leadership across FHA to identify and champion for strategically appropriate ML/AI directions that are aligned with healthcare best practices and FHA / MoH OKRs, including building partnership with 3rd party AI experts (e.g. academia, established vendors and start-ups). Ensures effective workflow integration and accurate and timely delivery of predictive and prescriptive insights drawn from ML/AI trained on clinical, administrative, operational and corporate information. Contributes to the development of systems for monitoring compliance with FHA policies, procedures and standards for ML/AI integrity, ethics, correction of biases, performance quality and protection of security and privacy. Oversees and engages others in the identification and analysis of business problems and opportunities for pivot from descriptive reporting to predictive and prescriptive analytics leveraging advanced data science methodologies, and improve the data science maturity across the organization in both technical (data science ecosystem) and non-technical (data science literacy) domains.Provides leadership and direction to a team of professional CAADSI senior data scientists, data scientists and staff performing varied functions including: client problem identification and solutioning, monitoring and evaluation of resource utilization; ML/AI for in-depth historical diagnostics and predictive forecasting, mathematical simulations for what-if scenarios; business case development;; and integrated report design and generation on behalf of the organization. Fosters and oversees the development of effective working relationships with and among FHA senior leaders and managers, to ensure a clear understanding of client needs, enhance service delivery and maintain client satisfaction. Partners with data representatives regarding matters such as ongoing information system/database implementation and upgrades, new technologies, and changes to standards or legislative requirements. Collaborates on a regular basis with officials from the Ministry of Health, Federal Government Agencies, Canadian Institute for Health Information (CIHI) and other health care - related organizations. Represents FHA on internal and external committees, and task groups as required. ResponsibilitiesProvides strategic leadership in the enterprise development and deployment of advanced analytics, ML/AI models, and operation research algorithms across all clinical and corporate areasEnsures the developed data science models optimally leverage the available complete patient journey data (acute, community, virtual, provincial), comprised of administrative, clinical and corporate information across FHA for impactful decision-making purposes by program and operational leadership.Fosters a culture of collaboration, innovation, knowledge sharing and partnerships across teams. Works with senior colleagues to establish individualized career and growth opportunities in data science. Establishes systems to ensure staff skills and competencies will support future organizational needs and trends.Identifies, exploits and fosters the adoption of best practices and standards around modern and advanced analytical techniques (e.g. machine learning, multivariate forecasting, cluster analysis, simulation, process mining, large language models, neural networks, deep learning, optimization, and Generative AI), and generation of insights and recommendations to drive systematic change.Integrates advanced data science analytics across the organization from both a quality and decision support perspective to provide the organization and board with analyses that are holistic, operationally feasible and aligned with the strategic direction of the organization.Provides strategic, operational, and information technology leadership for CAADSI including developing actionable key performance metrics, success metrics, and strategic plans in collaboration with relevant senior leadership and other stakeholders.Provides strategic leadership in establishing and enhancing academic and vendor partnerships, financial / commercialization opportunities, and accelerate the pace of data science in the organization and address prioritized gapsOversees the delivery of advanced data science services to clients for clinical service delivery purposes. The services delivered include identifying problems and engaging CAADSI on subject matter experts to develop effective solutions to support clients. This includes organizing, synthesizing and analyzing data on patient services, interpreting information, participating in the development of recommendations for improvements and engaging in a continuous improvement partnership through agile and iterative processes. CAADSI clients include program teams, individual physicians, operational & corporate managers and directors, researchers, and external consultants hired by the programs. CAADSI staff work with the client to improve service recipient outcomes by promoting evidence based quality of care and better use of quality and safety data and performing such tasks as assisting in selecting appropriate outcome measures, initiating the review of utilization data, and furthering understanding of patient reported experience and outcome metrics.Responsible for leading the overall information architecture for analytics across the organization from front-end data capture to developing and deploying advanced analytical ML/AI solutions. Oversees the data science and infrastructure architectural directions to ensure all data and infrastructure is monitored, maintained and setup for scalable success. This include a standardized and alignment approach on ML/AI model training, model evaluation, validation and model registry, clinical user testing, production deployment into clinical systems and workflows, CI/CD processes, UI/UX user-centric design incorporation, automation, and impact evaluation.Works to build capacity into the information processes and systems for the health authority. Oversees the creation of value added information from existing data and provides leadership in the identification of gaps in strategic information by developing business cases and overseeing project teams created to address those gaps.Directs the development and implementation of service priorities in response to client input and interprets and evaluates policies, programs, systems and procedures. Assesses the efficiency and effectiveness of the services and identifies and recommends areas for improvement in quality and efficiency.Enables and oversees the use of effective decision support tools across the organization and works to increase integration of information capture, reporting systems and other CAADSI data management processes. Works with the client groups, PHSA IMITS representatives and others to evaluate and select the best methods to meet strategic organizational business analysis and reporting needs.Leads the development of production schedules to ensure quality data and the timely delivery of data according to previously defined requirements.Establishes ongoing data quality analysis processes, establishing thresholds, documenting any resulting problems, and determining corrective actions.Promotes the profile of the CAADSI teams to both internal and external stakeholders; develops strategies and initiatives to brand and market high quality information products and services.Champions the enhancement of electronic data capture systems across FHA. QualificationsMaster’s Degree in Computer Science, Data Science, Operations Research, or other relevant discipline, plus ten (10) to fifteen years’ recent, related experience or an equivalent combination of education, training and experience. Experience with systems thinking, planning, project and change management, quality and utilization review, systems development, systems and operational design, leadership development, succession planning, organizational development and building community under adverse conditions within a large complex organization. COMPETENCIES: Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical CapabilitiesPrior hands-on experience with developing and deploying ML/AI models using industry best practices and tools (Python / R, Git, Docker)Strong familiarity with elements of MLOps, CI/CD principles and applications, and how it fits within a data science environment (Azure, AWS)Extensive knowledge of performance measurement and quality improvement methodologies and standards including but not limited to MED2020 Health Information Management System, CIHI Discharge Abstract Database (DAD), CIHI National Ambulatory Care Reporting System (NACRS), MIS Guidelines, and Minimum Reporting Requirements.Strategic and creative thinker that is results driven and comfortable working in cross-functional teams.Extensive experience with large-scale decision support systems, database management and query tools along with solving analytical issues through quantitative approaches and advanced analytical methods.Comprehensive understanding of data collection analysis and interpretation methodologies in a healthcare environment.Demonstrates senior level leadership skills, with the ability to foster a motivating and respectful work environment for leadership and staff, where individual competencies can thrive.Strong understanding of effective methods for identifying and addressing various stakeholder needs and an acute awareness of the impact of actions.Demonstrated experience with system level changes, project and change management by leading analytical teams through implementation of new analytical models, tools, and techniques that lead to improvement in business performance.Proven skills in critical thinking, and business analysis methods.Excellent written and verbal communication skills including the ability to write technical and management reports and communicate in a clear, engaging and convincing manner to translate and present complex information to a variety of audiences.Ability to develop and maintain strong relationships with key internal and external stakeholders including management and staff at all levels, within government agencies and other health authorities.Work with organization senior leadership to create a progressive culture of high data literacy and informed decision making.Demonstrated skills in surfacing key insights from large, complex, high dimensional data from various data sources.Comprehensive knowledge of management principles and methodologies, and the ability to coach / mentor team members on these skills.Well-developed leadership, client relations and problem resolution abilities in order to lead a variety of complex and integrated services initiatives and to achieve desired results within critical timeframes.Proven resourcefulness, ability to take on new challenges and lead change.Physical ability to perform the duties of the position.