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CPC Production Supervisor (Superhub) CAN
Staples Canada, Calgary, AB
Position Summary: The Production Supervisor is responsible for production operations during assigned shifts within a Copy and Print production centre environment. Responsible for maximizing profitability and productivity in the production centre. Required to take an active role in ensuring complete customer satisfaction. Provides leadership, direction and coaching to hub associates regarding production activities. This includes providing essential functions to ensure a no-compromise approach to delivering orders when promised and configured as ordered. This associate will also have key holder responsibilities to open and close the production centre. Primary Responsibilities: • Accountable for the on-time delivery of jobs that are configured as ordered. • Supports a work environment that fosters team work and individual skills development. • Promotes a productive work environment through effective utilization of resources. • Provides direction and promotes uniform workflow processes throughout all work shifts and with all associates. • Responsible for variable cost controls such as waste and supplies expenses. • Recruits associates and oversees effective on-boarding processes. • Coordinates and manages effective supplies inventory processes to maximize capability and minimize costs. • Accountable for training and coaching associates in all aspects of copy production. • Partners with management to execute Performance Reviews in a timely manner, ensures action plans are in place and follows up on development of associates. • Partners with management to performance manage direct reports including documentation. • Addresses disciplinary issues and communicates with Hub Manager regarding these concerns. • Provides direction and promotes uniform workflow processes throughout all work shifts and with all associates. • Responsible for variable cost controls such as waste and supplies expenses. • Plan staffing requirements to meet turnaround requirements for copy and print jobs and maximize productivity. • Recruits associates and oversees effective on-boarding processes. • Coordinates and manages effective supplies inventory processes to maximize capability and minimize costs. • Accountable for training and coaching associates in all aspects of copy production. • Partners with management to execute Performance Reviews in a timely manner, ensures action plans are in place and follows up on development of associates. • Partners with management to performance manage direct reports including documentation. • Ensures the proper and accurate shipping and receiving of copy and print jobs to and from spoke stores. • Follows established processes to reconcile spoke order submissions, ensuring that the Hub is receiving its full revenue entitlement. • Models and ensures team properly secures company assets and physical inventory and follows all loss prevention and key control procedures. • Accountable to understand general company policies and provide guidance to staff as needed. • Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained. • Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the centre premises. As a key holder, this position is required to verify bag checks. Basic: • Demonstrated leadership ability. • Can engage appropriately and develop a team environment. • Reading lengthy and complex texts to extract and interpret information. • Writing technical and tailored texts. • Completes basic and complex mathematical calculations. • Listens and understands information, presents information in a clear manner, uses standard trade terms and work-related terminology. • Plans and organizes own activities. • Makes decisions using explicit guidelines and procedures. • Identifies and solves basic problems using readily available information. • Is computer literate with the ability to use a limited number of software program routines. • Capacity to work independently and seek out assistance as required. • Able to work a flexible schedule. Preferred: Experience: • 2-3 years experience in the graphic communication and printing industry with a specific background in print production with clear Supervisory experience. • Understands steps involved in the printing process. • Working knowledge of relevant Platforms; preflight and industry software, file specifications and standards, desktop publishing terminology, file naming conventions. • Basic colour theory (models and space), calibration procedures, colour profiles, colour gamut of devices, and colour management devices. • Knowledge of internal and external network environment, operating systems, file types and extensions, software and hardware components of a prepress operation, file transfer (FTP, HTTP) protocols. Education: • Successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress and physical discomfort may occur. • This position will be based in a production centre environment and will require extended periods of standing. • You will be exposed to moderately disagreeable levels of noise generated by the operation of production equipment. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Store Manager - Woodgrove Mall
LUSH Fresh Handmade Cosmetics, Nanaimo, BC
Position:Store ManagerEver wondered what it's like behind the bubbles?#lushcareersLush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers' bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through ourCharity Pot Program.We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Shop ManagerAs a Shop Manager, you bring Lush's Leadership Practices into all elements of your business interactions with customers, fellow staff, and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.The Shop Manager supports the Lush retail business and reports to their Market Leader; as Shop Manager you are responsible for managing budgets and exceeding sales while creating an environment for strong customer experience, staff experience and operational excellence. You own your development: assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities.Responsibilities:Sales & Customer Experience: Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day. Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives. Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need. Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the American business strategy to achieve both short- and long-term goals that improve KPIs and achieve sales goals. Team Leadership: Leadership Practices and Staff Development: demonstrate the Leadership Practices and coach and develop your team in their careers by creating development plans, encouraging learning through Lush tools, coaching behaviors as they arise, and providing constructive feedback that inspires and motivates. Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives and actively collaborating with your team on solutions that promote equity and belonging. Engagement and Performance:balances analysis, experience, and perspective when making decisions about performance concerns and createsaction plans to improve staff engagement, demonstrating empathy and considering personal situations/struggles when approaching performance concerns. Recruitment and Selection:forms teams with appropriate and diverse mix of styles, perspectives, andexperience and demonstrate equal employment opportunity practices by providing transparency and equity in the interview and promotion process and supporting staff to grow and develop in their retail careers. Operational Excellence: Policies and Procedures: prioritize shop compliance and ensure your staff have completed training and are practicing company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, daily communication, all within your budget. Stock and Inventory: Ensure your team is trained and equipped to abide by standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times; using inventory reporting tools, create and execute action plans to manage orders, inventory and waste, within your allocated budget. Visuals and Merchandising: Create and execute merchandising plans to improve KPIs and train and manage your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales. Scheduling, Time, and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks, and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy, while staying within your labor budget. Qualifications:Required: 3-5 years managing in a retail environment. Strong HR skills in hiring, scheduling, training, conflict resolution and performance management Excellent listeningand communication skills Excellent analytical, critical thinking and troubleshooting skills. Excellentorganization and time management skills Strong customer service, supervisory and sales skills Knowledge and interest in skincare, natural beauty, and ethical business Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends. Preferred: Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback. Strong record of accomplishment of developing retail staff careers. Proficient in excel, Microsoft suit, and adaptable to other systems as required. Experience in cross cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.
Retail Stores - Barista
Aritzia, Newmarket, ON
THE DEPARTMENT Our Café Experience team provide exceptional service and enhance our in store shopping experience. THE OPPORTUNITY As the Barista, you will be part of the team responsible for elevating and enhancing the personal shopping experience. You will work closely with the Retail and Employee Experience Departments to deliver our world-class service - balancing Café operations, cost and experience. This is the perfect opportunity to combine your business acumen and commitment to exceptional service while honing your craft. THE JOB As the Barista, you will:Run the day to day operations of the Café from open to closeEnsure all beverages meet or exceed our standard of quality outlined in your trainingRepresent our brand and clearly exemplify the company values and vision QUALIFICATIONS The Barista has:Proven experience in Retail or HospitalityA driven approach to your work and careerAn outgoing personality and passion for exceptional serviceARITZIAHead to our About Us for the scoop on who we are and what we do.Aritzia is an Equal Opportunity employer. Aritzia believes in providing an inclusive workplace where all individuals have opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process and applicants are asked to make their accommodation needs known. ARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
Senior Commercial Manager- Energy, Resources & Industry
WSP Canada, Quebec, QC
The Opportunity: WSP is currently seeking a bilingual Senior Commercial Manager to join our commercial team supporting Energy, Resources and Industry ("ERI") Business Line, to be located in our Quebec or Ontario offices. Reporting to the Director, Commercial and Proposals for ERI, this position will be responsible for supporting the commercial activities corporately as well as associated with a project or a portfolio of projects as may be required. The Commercial Manager is responsible for providing leadership, expertise and oversight to ensure corporate and project commercial objectives are met at policy levels. As a member of the Energy, Resources and Industry team, you will be given opportunities to use your transferrable skills to define processes, create execution plans, mentor the junior team members, and be the commercial lead for corporate initiatives and/or multiple projects as may be the case. You will be supported by management to develop work plans and professional skills to become a strong leader in the consulting environment. A day in the life: You'll be supporting the opportunity selection process, as required, assisting the bid teams with i) bid/no bid evaluations, ii) preliminary risk reviews, iii) identification of internal delegation of authority triggers that require approval, iv) partner/ subcontractor screening and selection process. You'll be supporting the bidding process for various underlying operations and major project proposals, as required, assisting/leading the bid teams in i) reviewing request for proposal documents advising on commercial strategy, ii) reviewing and qualifying commercial sections of client terms and conditions in line with business commercial expectations and input, in conjunction with in-counsel legal reviews, iii) defining project risk profiles, iv) obtaining internal approvals for proposal submissions, v) negotiation of teaming agreements. You'll supporting post tender prime contract/subcontract commercial/contract negotiations and corresponding approvals for contract signage, once negotiations are finalized. You'll be conducting miscellaneous commercial analysis for continuous improvement, further efficiency, and effectiveness as part of business initiatives. You'll be advising project teams and corporate stakeholders with interpretation and clarification of contract and scope requirements interfacing with in-house legal counsel where required. You'll be supporting development and approval process for as-sold budgets and work breakdown structures used to manage and track commercial performance during project execution. You'll be maintaining organized and up to date records of commercial project information. In conjunction with Project Controls and Finance teams, you will help manage the financial health of the project i) including accurate reporting of both schedule and cost performance, ii) proactively identifying and controlling unplanned variances, iii) support compilation of billing drafts, monthly invoices, managing sub-consultant receivables where required. You'll be leading/supporting change management processes during project execution, including proactively identifying deviations from agreed-to scope, developing change narratives and justification, assessing and quantifying schedule and cost impacts, compiling final change packages, and maintenance of project change logs. You'll be leading/supporting the resolution of project disputes and/or claims, including gathering and interpreting project records, quantifying damages, and preparing briefing notes. You'll be coordinating project-close out processes including subconsultant vendor evaluations, progressive learning documentation, and obtaining necessary waivers and release from clients. You'll be supporting other duties as assigned. What you'll bring to WSP Excellent written and verbal communication skills. Must be bilingual in French and possess both strong speaking and written French communication skills; 6 - 9 years of commercial/contract management experience in a similar role; Strong interpersonal skills, as the role requires continuous interaction with corporate and project leadership and team members as well as external clients/stakeholders. Adaptability and flexibility including the ability to manage proposal/project deadline pressure, ambiguity, and set personal priorities. Knowledge of construction contracts and Canadian construction law is an asset. Post-secondary diploma or undergraduate degree (project management, construction management, quantity surveying, engineering, finance, or business) is preferred. Strong computer skills in Microsoft Excel, Word, PowerPoint, Teams and SharePoint. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Administrative Assistant- Advisory
KPMG, Montreal, QC
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The Client Administration function is a vital part of the firm's Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality products, and encouraging an environment that increases both the staff and client experience. KPMG is looking for an Administrative Assistant who can provide support on a range of activities to ensure a high-quality product. What you will do Provide administrative support to partners, senior managers, managers and client service teams. Adhere to risk management and branding in compliance with National guidelines ensuring accuracy and completeness. Coordinate, prepare, edit and/or proofread documents such as correspondence, presentations, and reports using various software. Proactive and independent management of partners' calendar and contact database in order to maximize best use of the partners' time. Coordinate travel arrangements Coordinate meetings, conference calls, video conferences, live meetings, and organize required materials. Assist in the proposal process as required, working with the proposal team and proposal coordinator. Assist in the preparation and submission of time and expense reports for the partner(s) supported. At times, business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need time to devote to personal matters, and our approach to flexibility provides for this . What you bring to the role Advanced skills with MS Office and Adobe products. In particular, Outlook, Excel, PowerPoint and Acrobat Proficiency to quickly learn proprietary software Excellent communication skills Strong project management skills Good judgment and analytical skills with a focus on attention to detail Capable of working independently and take ownership of tasks Ability to quickly and smoothly adapt to changing client demands Minimum 5 years administration experience College diploma or an equivalent combination of education and experience with an administrative assistant skill set Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here. Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .
Home Care Attendant - Repost
Winnipeg Regional Health Authority, Steinbach, MB
Requisition ID: 350071 Position Number: 819-715353025-HCA-73 Posting End Date: Open Until Filled City: Morden/Winkler Site: Southern Health-Santé Sud Work Location: Home Care Services - Morden/Winkler Department / Unit: Home Care Services Job Stream: Clinical Support Union: CUPE Anticipated Start Date: To be determined FTE: 0.44 Anticipated Shift: Days/Evenings/Weekends Daily Hours Worked: Various hours shift Wage Rate: As per CUPE Community Collective Agreement Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Position Summary: Under the direction of the Home Care Resource Coordinator, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care and home support services to an individual or group of home care clients as assigned. As identified by an established plan of care, the HCA provides paraprofessional services to assist frail, physically disabled, and/or mentally challenged clients of all ages to remain in their own homes as long as safely possible. The incumbent will exercise the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud. Qualifications: • Grade 12 education required • Home Care Attendant Certificate or Health Care Aide Certificate with community component from a recognized post-secondary institute • Knowledge of Safe Food Handling • Previous experience working with the elderly or disabled in a community setting is preferred • Previous experience working in a home care program is an asset • Demonstrated ability to work independently and as a team member • Demonstrated ability to apply critical thinking skills • Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required • Proficiency of both official languages is essential for target and designated bilingual positions • Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums • Demonstrated ability to meet the physical and mental demands of the job • Good work and attendance record Conditions of Employment: • Completes and maintains a satisfactory Criminal Record Check, Vulnerable Sector Search, Adult Abuse Registry Check and Child Abuse Registry Check, as appropriate. • All Health Care workers are required to be immunized as a condition of employment in accordance with Southern Health-Santé Sud policy. • Requires a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.00. We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today. Interested candidates should select the ''Apply'' icon below to upload their cover letter, resume and copy of licenses/certification. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Bilingual Mortgage retention
BMO, Quebec, QC
Application Deadline: 04/11/2024Address:VIRTUAL61 - HomeRes - QC - BMOLanguage Requirements for the role: English and French Permanent position: full-time, 37.5hrs per week Current Work schedule: Candidates must be flexible and available to work Monday to Friday, from 10am to 8pm, and Saturdays from 10am-6pm (on rotation). All hours are in EST. Location: Remote/WHF Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on borrowing strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups. Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.May provide training and coaching to junior associates as needed.Probes to understand customer needs and provides advice related to personal banking and borrowing strategies in the best interests of the customer.Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.Escalates complex or unresolved customer situations to managers as required.Performs any required documentation to ensure customer's requests are accurately processed.Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.May research and investigate lending applications, following established processes.Handles customer contacts in an informed, professional, and efficient manner.Integrates marketing promotions and programs into customer conversations, where appropriate.Maintains the confidentiality of customer and Bank information.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Makes credit decisions / recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures.Uses authorized credit qualifications as needed to fulfill customer requests.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Knowledge of personal lending and home financing products.Knowledge of competitive marketplace and trends in product offerings.Knowledge of contact centre operational processes and policies.Knowledge of call centre technology, processes and metrics.Term Investment Qualified (as required).Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Grade:4Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Administrative Assistant | Primary Care
Interior Health Authority, Merritt, BC
Position SummaryInterior Health is looking for an experienced, highly efficient and self -directed term specific full time Administrative Assistant to join the Primary Care team at the Nicola Valley Health Centre in Merritt, B.C.This term position is until the return of the incumbent. Salary Range:Salary range for the position is $48,476 to $63,624. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.What we offer:• Competitive salary and an attractive remuneration package• Career Growth• Employer paid training/education• Employer paid vacation (per collective agreement)• Medical Service Plan• Employer paid insurance premiums • Extended Health & Dental coverage • Balanced lifestyleWhat will you work on?The Administrative Assistant works in a team environment to provide confidential administrative support functions to the Director for the department or program and other management staff as required. The Administrative Assistant serves as a vital linkage and communication source to keep the department or program informed and aligned to its priorities. Some responsibilities include: coordinating and organizing workflow; determining priorities; composing confidential correspondence for signature; designing and creating correspondence, documents, presentations, orientation packages, and spreadsheets (including data entry) for authorization by the management team; maintaining the integrity and confidentiality of all information which flows through, and is processed for management as it pertains to client care, operations, personnel, labour relations, finance, and public affairs; and supporting the Director in setting the positive, collaborative, efficient tone for the department or program.How will you create an impact?Joining our IH team will allow you to challenge yourself professionally while enjoying all the personal pursuits available to you within this fantastic community. Reasons to Apply at Interior Health... What we can do for youWe offer a work environment conducive to growth and development of strong clinical skills and a work environment that supports and promotes psychological health & safety for all. We offer the opportunity to have a balanced lifestyle that allows you to maintain the quality of life you desire. Come and join our team….Come live, work and play where others only vacation. Make a difference. Love your work. Apply today!QualficationsEducation & Experience:• Graduation from a recognized secretarial program.• Three to five years of experience as an Administrative Assistant in a large, complex organization.• Equivalent combinations of education and experience will be considered.Skills and Abilities:• Ability to communicate effectively, both verbally and in writing.• Ability to deal with others effectively.• Ability to organize workload and set priorities.• Ability to take initiative and act independently where appropriate.• Ability to work without supervision.• Ability to type 50 wpm and set up letters, reports, etc. in a professional format.• Knowledge of applicable computer hardware and software programs and the ability to perform web-based searches.• Ability to operate related equipment.• Physical ability to perform the duties of the position.“Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the B.C. Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).”
Bilingual Specialist - Business Banking
BMO, Quebec, QC
Application Deadline: 04/25/2024Address:VIRTUAL61 - HomeRes - QC - BMOAddress: VIRTUAL(R)61 - HomeRes - QC - BMO This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Work schedule : must be available to work from Monday to Sunday from 8am to 8pm. Why you'll love growing your career here: Join and engaged, collaborative team of knowledgeable Business Banking experts who play a key role in finding personalized solutions for new and existing clients to meet their business needs. As a Specialist, Business Banking Services you will develop strong active listening skills and learn a wealth of knowledge about business banking. You will work with a network of internal & external business groups to find the right solutions for our customers. This role will open the door to future roles such as: Commercial Service Officer or Advisor, a Personal Banking Associate, a Commercial Lending Deal Specialist, CCC Assistant Manager, or a Business consultant. What you'll need: Knowledge & relevant experience with Everyday banking products and services Strong written & verbal communication skills Call centre & banking experience, customer service skills (preferred) Organization skills - Good. Reliability/team player Collaboration & team skills - Good. Analytical and problem-solving skills - Good. High school diploma or equivalent work experience. Bilingual Required. How you'll Succeed: You will probe to understand customer needs and provide Business Banking sales, service and advice to existing BMO customers or prospects. You will advise customers on Business Banking strategies and products (including credit cards) that meet their objectives and priorities. Fulfill sales and service activities for the customer in accordance with approved procedures. You will identify and makes referrals to other business groups as needed. Handle customer inquiries in an informed, professional, and efficient manner. Escalate complex or unresolved customer situations to the appropriate BMO colleague as required. Perform any required activities & transactional outcomes after calls to ensure customer's requests are accurately processed. Refer to other business groups as needed. Maintain current knowledge of business banking and credit card products & processes and integrate into customer conversations in a professional manner. Maintains the confidentiality of customer and Bank information and Adheres to regulatory and compliance requirements appropriate for the jurisdiction. Report issues as needed to protect the bank, and our customers. This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Grade: 4 Job Category: Individual Contributor / Collaborateur We're here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Grade:4Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Home Care Attendant - Repost
Winnipeg Regional Health Authority, Steinbach, MB
Requisition ID: 352258 Competition #: SS-24-056 Position Number: 816-715353025-HCA-79 Posting End Date: Open Until Filled City: Steinbach Employer: Southern Health-Santé Sud Site: Southern Health-Santé Sud - Steinbach Department / Unit: Home Care Services Job Stream: Clinical Support Union: CUPE Anticipated Start Date: To be determined FTE: 0.33 Anticipated Shift: ​​​​​​​Days/Evenings/Weekends Daily Hours Worked: ​​​​​​​6.0 & 7.0 hour shifts Wage Rate: As per CUPE Community Collective Agreement Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Position Summary: Under the direction of the Home Care Resource Coordinator, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care and home support services to an individual or group of home care clients as assigned. As identified by an established plan of care, the HCA provides paraprofessional services to assist frail, physically disabled, and/or mentally challenged clients of all ages to remain in their own homes as long as safely possible. The incumbent will exercise the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud. Qualifications: • Grade 12 education required • Home Care Attendant Certificate or Health Care Aide Certificate with community component from a recognized post-secondary institute • Knowledge of Safe Food Handling • Previous experience working with the elderly or disabled in a community setting is preferred • Previous experience working in a home care program is an asset • Demonstrated ability to work independently and as a team member • Demonstrated ability to apply critical thinking skills • Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required • Proficiency of both official languages is essential for target and designated bilingual positions • Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums • Demonstrated ability to meet the physical and mental demands of the job • Good work and attendance record Conditions of Employment: • Completes and maintains a satisfactory Criminal Record Check, Vulnerable Sector Search, Adult Abuse Registry Check and Child Abuse Registry Check, as appropriate. • All Health Care workers are required to be immunized as a condition of employment in accordance with Southern Health-Santé Sud policy. • Requires a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.00. We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today. Interested candidates should select the ''Apply'' icon below to upload their cover letter, resume and copy of licenses/certification. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Home Care Attendant - Repost
Winnipeg Regional Health Authority, Manitou, MB
Requisition ID: 354662 Competition #: SS-24-157 Position Control #: 832-715353025-HCA-10 Posting End Date: Open Until Filled City: Manitou Site: Southern Health-Santé Sud Work Location: Home Care Services - Manitou Department / Unit: Home Care Services Job Stream: Clinical Support Union: CUPE Anticipated Start Date: To be determined FTE: 0.5 Anticipated Shift: Days/Evenings/Weekends Daily Hours Worked: Up to 7.0 hour shifts Wage Rate: As per CUPE Community Collective Agreement Shared Health leads the planning and coordinates the integration of patient-centred clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Position Summary: Under the direction of the Home Care Resource Coordinator, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care and home support services to an individual or group of home care clients as assigned. As identified by an established plan of care, the HCA provides paraprofessional services to assist frail, physically disabled, and/or mentally challenged clients of all ages to remain in their own homes as long as safely possible. The incumbent will exercise the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud. Qualifications: • Grade 12 education required • Home Care Attendant Certificate or Health Care Aide Certificate with community component from a recognized post-secondary institute • Knowledge of Safe Food Handling • Previous experience working with the elderly or disabled in a community setting is preferred • Previous experience working in a home care program is an asset • Demonstrated ability to work independently and as a team member • Demonstrated ability to apply critical thinking skills • Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required • Proficiency of both official languages is essential for target and designated bilingual positions • Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums • Demonstrated ability to meet the physical and mental demands of the job • Good work and attendance record Conditions of Employment: • Completes and maintains a satisfactory Criminal Record Check, Vulnerable Sector Search, Adult Abuse Registry Check and Child Abuse Registry Check, as appropriate. • All Health Care workers are required to be immunized as a condition of employment in accordance with Southern Health-Santé Sud policy. • Requires a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.00. We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today. Interested candidates should select the ''Apply'' icon below to upload their cover letter, resume and copy of licenses/certification. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Bilingual Credit Management Resolution Officer
RBC, Mississauga, ON
Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our call centers are located in Meadowvale, Montreal & Winnipeg. As Canadas leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.What will you do?Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accountsEducate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients financial obligationsFocus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on clients financial situationResolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBCContribute to team results by supporting all colleagues to be successful in meeting client needsManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsWhat do you need to succeed?Must-haveProven interpersonal, communication and problem resolution skillsAbility to build rapport while offering the right solutions for our clients while mitigating riskDesire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concernsRequires fluency in French and English (oral and written)Flexibility to work various shifts that meet our clients needs Monday to Friday, between 8:00 AM to 9:00 PM and Saturday between 8:00 AM to 4:00 PM ESTNice-to-havePast experience in a customer service role where you provided a variety of needs-based solutionsNegotiation skillsExperience working in a team and metrics-based performance environmentPrevious experience working in a Contact/Call Centre and in a fast paced financial and/or service industryWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicableA world-class training program in financial servicesExcellent career development and access to a variety of job opportunities across business and geographiesLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamRBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.HYBRIDENTJob SkillsAdditional Job DetailsAddress:MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity:MISSISSAUGACountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-04-02Application Deadline:2024-05-01Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Bilingual Credit Management Resolution Officer - Remote
RBC, Lévis, QC
Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role with an opportunity to work from home. As Canadas leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.What will you do?Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accountsEducate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients financial obligationsFocus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on clients financial situationResolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBCContribute to team results by supporting all colleagues to be successful in meeting client needsManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsWhat do you need to succeed?Must-haveAbility to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management and organizational skills and must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with the hiring manager.Proven interpersonal, communication and problem resolution skillsAbility to build rapport while offering the right solutions for our clients while mitigating riskDesire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concernsRequires fluency in French and English to serve our clients in the community with English speaking needsFlexibility to work various shifts that meet our clients needs Monday to Friday, between 8:00 AM to 9:00 PM EST and Saturday between 8:00 AM to 4:00 PM ESTNice-to-havePast experience in a customer service role where you provided a variety of needs-based solutionsNegotiation skillsExperience working in a team and metrics-based performance environmentPrevious experience working in a Contact/Call Centre and in a fast paced financial and/or service industryWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicableA world-class training program in financial servicesExcellent career development and access to a variety of job opportunities across business and geographiesLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamJob SkillsAdditional Job DetailsAddress:1540 BOUL GRBER:GATINEAUCity:GATINEAUCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-04-04Application Deadline:2024-05-01Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Bilingual Credit Management Resolution Officer
RBC, Montreal, QC
Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our call centers are located in Meadowvale, Montreal & Winnipeg. As Canadas leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.What will you do?Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accountsEducate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients financial obligationsFocus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on clients financial situationResolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBCContribute to team results by supporting all colleagues to be successful in meeting client needsManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsWhat do you need to succeed?Must-haveProven interpersonal, communication and problem resolution skillsAbility to build rapport while offering the right solutions for our clients while mitigating riskDesire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concernsRequires fluency in French and English to serve our clients in the community with English speaking needsFlexibility to work various shifts that meet our clients needs Monday to Friday, between 8:00 AM to 9:00 PM and Saturday between 8:00 AM to 4:00 PM ESTNice-to-havePast experience in a customer service role where you provided a variety of needs-based solutionsNegotiation skillsExperience working in a team and metrics-based performance environmentPrevious experience working in a Contact/Call Centre and in a fast paced financial and/or service industryWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicableA world-class training program in financial servicesExcellent career development and access to a variety of job opportunities across business and geographiesLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamRBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.HYBRIDENTJob SkillsAdditional Job DetailsAddress:7101 AV DU PARC:MONTRALCity:MONTRALCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-04-02Application Deadline:2024-05-01Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Bilingual Credit Management Resolution Officer
RBC, Winnipeg, MB
Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our call centers are located in Meadowvale, Montreal & Winnipeg. As Canadas leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.What will you do?Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accountsEducate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients financial obligationsFocus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on clients financial situationResolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBCContribute to team results by supporting all colleagues to be successful in meeting client needsManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsWhat do you need to succeed?Must-haveProven interpersonal, communication and problem resolution skillsAbility to build rapport while offering the right solutions for our clients while mitigating riskDesire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concernsRequires fluency in French and English (oral and written)Flexibility to work Monday to Friday, 12:00pm to 11:00pm CSTNice-to-havePast experience in a customer service role where you provided a variety of needs-based solutionsNegotiation skillsExperience working in a team and metrics-based performance environmentPrevious experience working in a Contact/Call Centre and in a fast paced financial and/or service industryWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicableA world-class training program in financial servicesExcellent career development and access to a variety of job opportunities across business and geographiesLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamRBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.HYBRIDENTJob SkillsAdditional Job DetailsAddress:ROYAL DIRECT CALL CENTRE, 1260 TAYLOR AVE:WINNIPEGCity:WINNIPEGCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-04-02Application Deadline:2024-05-01Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Bilingual Credit Management Resolution Officer - Remote
RBC, Bathurst, NB
Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role with an opportunity to work from home. As Canadas leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.What will you do?Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accountsEducate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients financial obligationsFocus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on clients financial situationResolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBCContribute to team results by supporting all colleagues to be successful in meeting client needsManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsWhat do you need to succeed?Must-haveAbility to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management and organizational skills and must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with the Hiring ManagerProven interpersonal, communication and problem resolution skillsAbility to build rapport while offering the right solutions for our clients while mitigating riskDesire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concernsRequires fluency in French and English (oral and written)Flexibility to work various shifts that meet our clients needs Monday to Friday, between 8:00 AM to 9:00 PM and Saturday between 8:00 AM to 4:00 PM local timeNice-to-havePast experience in a customer service role where you provided a variety of needs-based solutionsNegotiation skillsExperience working in a team and metrics-based performance environmentPrevious experience working in a Contact/Call Centre and in a fast paced financial and/or service industryWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicableA world-class training program in financial servicesExcellent career development and access to a variety of job opportunities across business and geographiesLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamJob SkillsAdditional Job DetailsAddress:100 BAYSHORE DR:OTTAWACity:OTTAWACountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-04-04Application Deadline:2024-05-01Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Home Care Attendant - Repost
Winnipeg Regional Health Authority, Starbuck, MB
Requisition ID: 355114 Position Number: 864-715353025-HCA-10 Competition #: SS-24-092 Posting End Date: Open Until Filled City: Starbuck Site: Southern Health-Santé Sud Work Location: Home Care Services - Starbuck Department / Unit: Home Care Services Job Stream: Clinical Support Union: CUPE Anticipated Start Date - End Date: TBD - Indefinite Reason for Term: Other Leave FTE: 0.53 Anticipated Shift: Days/Evenings/Weekends Daily Hours Worked: Up to 8.0 hour shifts Wage Rate: As per CUPE Community Collective Agreement Term Condition: (if applicable): For CUPE: The employee occupying this indefinite term position shall receive notice equivalent to the amount of notice the employee returning from leave provides the Employer. Position Summary Under the direction of the Home Care Resource Coordinator, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care and home support services to an individual or group of home care clients as assigned. As identified by an established plan of care, the HCA provides paraprofessional services to assist frail, physically disabled, and/or mentally challenged clients of all ages to remain in their own homes as long as safely possible. The incumbent will exercise the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud. Qualifications Grade 12 education required Home Care Attendant Certificate or Health Care Aide Certificate with community component from a recognized post-secondary institute Knowledge of Safe Food Handling Previous experience working with the elderly or disabled in a community setting is preferred Previous experience working in a home care program is an asset Demonstrated ability to work independently and as a team member Demonstrated ability to apply critical thinking skills Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required Proficiency of both official languages is essential for target and designated bilingual positions Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums Demonstrated ability to meet the physical and mental demands of the job Good work and attendance record Conditions of Employment Completes and maintains a satisfactory Criminal Record Check, Vulnerable Sector Search, Adult Abuse Registry Check and Child Abuse Registry Check, as appropriate. All Health Care workers are required to be immunized as a condition of employment in accordance with Southern Health-Santé Sud policy. Requires a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.00. The employee occupying this indefinite term position shall receive notice equivalent to the amount of notice the employee returning from leave provides the employer. We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today. Interested candidates should select the ''Apply'' icon below to upload their cover letter, resume and copy of licenses/certification. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Home Care Attendant - Repost
Winnipeg Regional Health Authority, Starbuck, MB
Requisition ID: 355135 Competition #: SS-24-093 Position Control #: 864-715353025-HCA-17 Posting End Date: Open Until Filled City: Starbuck Site: Southern Health-Santé Sud Work Location: Home Care Services - Starbuck Department / Unit: Home Care Services Job Stream: Clinical Support Union: CUPE Anticipated Start Date: To be determined FTE: 0.5 Anticipated Shift: Days/Evenings/Weekends Daily Hours Worked: Up to 8.0 hour shifts Wage Rate: As per CUPE Community Collective Agreement Shared Health leads the planning and coordinates the integration of patient-centred clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Position Summary: Under the direction of the Home Care Resource Coordinator, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care and home support services to an individual or group of home care clients as assigned. As identified by an established plan of care, the HCA provides paraprofessional services to assist frail, physically disabled, and/or mentally challenged clients of all ages to remain in their own homes as long as safely possible. The incumbent will exercise the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud. Qualifications: • Grade 12 education required • Home Care Attendant Certificate or Health Care Aide Certificate with community component from a recognized post-secondary institute • Knowledge of Safe Food Handling • Previous experience working with the elderly or disabled in a community setting is preferred • Previous experience working in a home care program is an asset • Demonstrated ability to work independently and as a team member • Demonstrated ability to apply critical thinking skills • Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required • Proficiency of both official languages is essential for target and designated bilingual positions • Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums • Demonstrated ability to meet the physical and mental demands of the job • Good work and attendance record Conditions of Employment: • Completes and maintains a satisfactory Criminal Record Check, Vulnerable Sector Search, Adult Abuse Registry Check and Child Abuse Registry Check, as appropriate. • All Health Care workers are required to be immunized as a condition of employment in accordance with Southern Health-Santé Sud policy. • Requires a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.00. We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today. Interested candidates should select the ''Apply'' icon below to upload their cover letter, resume and copy of licenses/certification. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Bilingual Investment Specialist - Mutual Funds - Outbound
BMO Financial Group, Montreal, QC
Application Deadline: 06/27/2024 Address: VIRTUAL61 - HomeRes - QC - BMO Job Family Group: Wealth Sales & Service Language Requirements for role: Strong verbal and written language skills in both French and English Certifications: Must have completed IFIC or CSC Work from home Availability to work between 10:00AM and 8:00PM EST Monday to Friday (37.5 hours per week) Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects. Advises customers on wealth and investment strategies and products that meet customers objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed. Primarily outbound calls to customers to look proactively for opportunities to enhance customer experience by providing products that meet investment needs. There is the potential to take inbound calls should market conditions warrant it.Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided. Provides professional quality sales and service for customer and prospect inquires, issues and requests. Probes to understand customer needs and advises them through their unique investment needs. Achieves sales targets with a focus on relevant investment products. Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups. Escalates complex or unresolved customer situations to senior managers as required. Performs any required documentation after completed customer interactions to ensure customers requests are accurately processed. Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner. Integrates marketing promotions and programs into customer conversations where appropriate. Maintains the confidentiality of customer and Bank information. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. High school diploma or equivalent work experience. Knowledge of competitive market place trends and product offerings. Knowledge of BMO Investment / BMO InvestorLine products and services. Completed Canadian Securities Course (CSC) or IFIC course / IIROC licensed as an Investment Representative Some understanding of Risk Management & Compliance. Specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits: $37,500.00 - $69,500.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Mobile Mortgage Specialist Assistant
TD, Leamington, ON
Hours 0 Workplace Model Remote Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Job Details Start an exciting career with one of the strongest financial institutions in Canada. TD is growing their Mobile Mortgage Sales Force and is seeking performance-driven individuals to join our dynamic team! The TD Mobile Mortgage Specialist (MMS) sales team is a national retail banking channel responsible for acquisition of new mortgage and home equity line of credit business. Our mandate is to deliver new customers to the bank and to contribute to the volume, profits, and market share of TD's Real Estate Secured Lending. The Mobile Mortgage Specialist Assistant (MMSA) position contributes to the success of the Specialist and the MMS channel by allowing the Specialist to focus on sales and business development activities. You provide day to day support to the MMS in all areas of credit administration, processing assigned work volumes in an accurate and efficient manner, while supporting the Specialist and business timeline commitments. What to expect: •The position is casual, and reports to the Manager, MMS Assistants •Day-to-day work volumes are received directly from your associated MMS •The MMS Assistant position is primarily remote, working from your home office •Flexible scheduling in partnership with your associated MMS Job Requirements What we are looking for: The ideal candidate will: •Have mortgage/credit lending experience •Have superior computer / technology skills •Have superior proficiency with MS Office suite, including Word, Excel and PowerPoint •Be highly organized and a self-starter, able to work independently and multi-tasking in a fast-paced, competitive market •Demonstrate excellent time-management skills, and be able to meet/exceed timelines and SLA expectations from a customer as well as business-partner perspective •Demonstrate high-level accuracy and attention to detail •Demonstrate excellent customer service skills, leveraging strong interpersonal and communication skills •Be willing to work variable hours, including evenings and weekends Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!