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Print and Marketing Supervisor CAN
Staples Canada, Brossard, QC
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Print & Marketing Supervisor, you oversee the operations for the solutionshop (printing, digital marketing, shipping and tech services). You are responsible for achieving business results based on your robust sales and services targets, while ensuring our complete internal and external service offerings are effectively being supported through a creative and consultative sales approach. You find ways to inspire our customers; you build loyalty and trust; and, you add value to the customer in ways that are meaningful to them and that help them work, learn, and grow. •Maximize sales and margin in solutionshop through the coaching and development of the Services Associates. •Model and promote service standards that drive quality orders and extremely satisfied customers. •Seek out and grow business leads within your community. •Partner in your store to support your team across levels through direct communication and leadership. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority. •Build and maintain positive relationships with internal stakeholders, including your Business Development Manager. This includes regularly exchanging ideas and suggestions. Some of what you need •2-3 years retail experience (or any other sector focused on customer experience) •1-2 years in a Graphic Communications / Print environment is an asset •Supervisory / coaching experience •Successful completion of high school & post-secondary education is preferred •Working knowledge of graphic design principles •Be a dynamic, inspiring partner to our customers and for our associates •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Other Job Title Suggestions •Copy and Print Centre Lead •Retail Supervisor, Copy, Print and Marketing Services Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •Required to work a varying schedule to meet the needs of the business.This includes working evenings and weekends. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Regional Administrative Manager Toronto Office
International Fastline Forwarding Inc., Mississauga, ON, CA
International Fastline Forwarding Inc. is a provider of both domestic and international shipping solutions. We offer a complete range of efficient transportation, logistics, and supply chain management services to meet the changing demands of businesses both internationally and domestically. The company’s core products and services include: International Transportation (Ocean, Air) with Customs Brokerage, Door Delivery, Trucking, Warehousing, Insurance and other logistic services.International Fastline Logistics Team is expanding and we are seeking a Regional Administrative Manager Toronto Office to organize and coordinate administration duties and office procedures. Our Regional Administrative Manager should be able to ensure the smooth running of the Toronto office and help to improve company procedures and day-to-day operation.Reporting directly to company Director in Vancouver, this role will create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, providing information to employees, hiring and firing, and communication between the Toronto office and headquarter in Vancouver, BC.Responsibilities:- Serve as the point person for office duties including: Maintenance, Mailing, Supplies, Equipment, Bills,- Schedule meetings with headquarter in Vancouver, BC;- Organize the office layouts and order stationery and equipment;- Maintain the office condition and arrange necessary repairs;- Partner with HR to update and maintain office policies as necessary;- Organize office operations and procedures;- Coordinate with IT department on all office equipment;- Ensure that all items are invoiced and paid on time;- Manage contract and price negotiation with office vendors, service providers and office lease;- Manage office G & A budget, ensure accurate and timely reporting;- Assist in the onboarding process for new hires;- Address employees queries regarding office management issues;- Manage and liaise with facility management vendors, including cleaning, catering and security services.Qualifications:· Bachelor’s degree in Business Administration or related administrative services field;· Knowledge of Office Administrator responsibilities, systems and procedures;· A minimum of 3 years’ experience in a similar leadership role;· Excellent time management, problem solving, attention to detail and organizational skills;· A creative mind with an ability to suggest improvement;· Strong technology skills including MS Office suite.Please send a current resume and cover letter outlining an overview of how you will leverage your previous expertise to ensure success in this role.The position will be full time (35 hours/week) and permanent with an hourly wage of $46.15/hour.Please submit your resume to apply . ONLY candidates chosen for an interview will be contacted. Please do not contact the company directly. No agencies please.
Retail Leasing & Acquisitions Manager - Canada
LUSH Fresh Handmade Cosmetics, Vancouver, BC
Lush is known worldwide for our unique bath and beauty products. We pride ourselves on amazing skin and hair care, personalized customer service, environmental activism and a vibrant store atmosphere. Charitable giving is at the heart of our business, and we believe it's our responsibility to advocate for the environment, animals and people in need. We're passionate about giving back to organizations locally and around the world through programs such as Charity Pot. The Leasing & Acquisitions Manager - Canada plays an essential role in the management of Lush's Canadian store rental and lease agreements. The ideal candidate will play an integral role on Lush's Real Estate team, managing and negotiating deals on store relocations and expansions. This person is passionate about providing unique customer experience that elevate the brand and excels at interpersonal relationships.As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyse and interpret metrics and translate strategy into behaviors which drive sales and improve profit. Our Lush employees live with purpose, finding their personal value connection with the values of our business.Your core RESPONSIBILITIES will include: Secure key retail locations across Canada for Lush Fresh Handmade Cosmetics by acting as the primary contact for leasing questions and concerns Manage the broader real estate process from market and site selection through lease negotiations and post-opening lease maintenance (renewals, critical dates, estoppels, etc.) This includes our Retail, Corporate, Manufacturing and Distribution premises Obtain information on potential sites and provide recommendations to the Director of Real Estate Develop an annual pipeline of projects including: new locations, relocations, expansions, renewals, refits, refreshes Evaluate proposed rent packages to determine whether deals should be concluded. Work with landlords and brokers to negotiate the best economic terms possible Coordinate schedules with other departments, create and maintain schedule database Solve problems/communicate lease language to other departments, such as Payroll, Construction, Design, Retail Support. Analyze data such as sales of other tenants, mall size, demographics, etc. Analyze data for existing shops, size, sales, etc. Determine sales estimates for new shops and profitability. Manage a high volume of sites/landlord relationships. Work closely with construction/design/finance/Director of Real Estate to ensure on time opening of new shops. Work closely with legal council on leases. Provide guidance and support to finance and retail operations with respect to lease renewals, store relocations, etc. Communicate and negotiate with a network of brokers to cultivate a well-rounded retail portfolio. You bring the following QUALIFICATIONS:Required: At least 5 years previous experience in real estate either within the retail industry or with Leasing Brokerage firm Bachelors degree or equivalent experience in area of legal and or lease administration Ability to be solution oriented, while supporting Lush values Outstanding experience creating and finalizing landlord agreements. Excellent organizational skills Ability to see the larger global picture and take initiative on projects Empathetic and supportive of the team effort Preferred: Experience working with Lease Management Software Experience working with both US and Canadian Landlords/brokers Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.We thank all interested applicants; however, only qualified candidates will be contacted.
Shift Manager
McDonald's, Rosemère, QC
Shift managerWe're more than just your local restaurant. Did you know that from coast to coast, we serve our delicious products to more than 2.5 million customers in over 1,400 restaurants every day, or that we proudly help more than 300,000 Canadian families with sick children through Ronald McDonald House Charities? Starting hourly wage is $17.50Working with us means you'll have the opportunity to learn on the job, enjoy flexible hours and work in a safe, inclusive environment work in a safe and inclusive environment. What this means in practice: Access to training and skills development opportunities that will advance your career Total compensation including discounts, incentive programs and benefits in recognition of your work Flexible hours and schedules to suit your needs, in communities across Canada A safe, respectful and inclusive work environment Opportunity to express your authenticity at work - people of all ages, backgrounds and cultures are welcome - just like the customers who visit our restaurants every day.The jobWe're sure you've got an idea of what it's like to work with us, but just in case, here are some job highlights. To inspire the team, instill a sense of pride and create a culture that will contribute to the best quick service restaurant experience in the world. Maintain a clean, safe and healthy environment for you, your customers and your team.Manage and lead a team of team members. Participate in local events that have a positive impact on your community. Enforce our renowned cleanliness methodology. Your energy and experienceWhile your previous work experience in the restaurant or retail industry as a barista, waiter, sales associate, cashier, team member or sales representative is always helpful and appreciated, what counts most is your energy. and appreciated, what matters most is who you are. You are trustworthy and you have confidence in those around you. You're detail-oriented and you know that it's quality that keeps customers coming back. You know how to keep your cool in a fast-paced environment. You understand the need to put your ego aside as part of a team, and you thrive on social activities.You thrive on social activities. You're always ready to learn and improve. You understand that service isn't just about transactions, it's about connection. You know that a smile can make all the difference in a customer's day. Your smile is genuine. It defines you.About usIn 1954, entrepreneur-salesman Ray Kroc discovered a small hamburger joint in California and wrote the first page of McDonald's® history. In 1967, the first McDonald's restaurant in Canada opened in Richmond, British Columbia. Since then, we've grown with our communities, serving quality food at great value.Today, McDonald's Canada is proud to be one of the world's leading foodservice companies, offering employment opportunities in both company-owned and independently franchised restaurants. What's more, we remain committed to our long-standing policy that all employees and candidates have equal and fair access to opportunities.If you are successful in the selection process and require accommodation, we will find or provide suitable accommodation to take into account your needs due to a limitation.
Shift Manager
McDonald's, Blainville, QC
Shift managerWe're more than just your local restaurant. Did you know that from coast to coast, we serve our delicious products to more than 2.5 million customers in over 1,400 restaurants every day, or that we proudly help more than 300,000 Canadian families with sick children through Ronald McDonald House Charities? Starting hourly wage is $17.50Working with us means you'll have the opportunity to learn on the job, enjoy flexible hours and work in a safe, inclusive environment work in a safe and inclusive environment. What this means in practice: Access to training and skills development opportunities that will advance your career Total compensation including discounts, incentive programs and benefits in recognition of your work Flexible hours and schedules to suit your needs, in communities across Canada A safe, respectful and inclusive work environment Opportunity to express your authenticity at work - people of all ages, backgrounds and cultures are welcome - just like the customers who visit our restaurants every day.The jobWe're sure you've got an idea of what it's like to work with us, but just in case, here are some job highlights. To inspire the team, instill a sense of pride and create a culture that will contribute to the best quick service restaurant experience in the world. Maintain a clean, safe and healthy environment for you, your customers and your team.Manage and lead a team of team members. Participate in local events that have a positive impact on your community. Enforce our renowned cleanliness methodology. Your energy and experienceWhile your previous work experience in the restaurant or retail industry as a barista, waiter, sales associate, cashier, team member or sales representative is always helpful and appreciated, what counts most is your energy. and appreciated, what matters most is who you are. You are trustworthy and you have confidence in those around you. You're detail-oriented and you know that it's quality that keeps customers coming back. You know how to keep your cool in a fast-paced environment. You understand the need to put your ego aside as part of a team, and you thrive on social activities.You thrive on social activities. You're always ready to learn and improve. You understand that service isn't just about transactions, it's about connection. You know that a smile can make all the difference in a customer's day. Your smile is genuine. It defines you.About usIn 1954, entrepreneur-salesman Ray Kroc discovered a small hamburger joint in California and wrote the first page of McDonald's® history. In 1967, the first McDonald's restaurant in Canada opened in Richmond, British Columbia. Since then, we've grown with our communities, serving quality food at great value.Today, McDonald's Canada is proud to be one of the world's leading foodservice companies, offering employment opportunities in both company-owned and independently franchised restaurants. What's more, we remain committed to our long-standing policy that all employees and candidates have equal and fair access to opportunities.If you are successful in the selection process and require accommodation, we will find or provide suitable accommodation to take into account your needs due to a limitation.
Shift Manager
McDonald's, Terrebonne, QC
Shift managerWe're more than just your local restaurant. Did you know that from coast to coast, we serve our delicious products to more than 2.5 million customers in over 1,400 restaurants every day, or that we proudly help more than 300,000 Canadian families with sick children through Ronald McDonald House Charities? Starting hourly wage is $17.50Working with us means you'll have the opportunity to learn on the job, enjoy flexible hours and work in a safe, inclusive environment work in a safe and inclusive environment. What this means in practice: Access to training and skills development opportunities that will advance your career Total compensation including discounts, incentive programs and benefits in recognition of your work Flexible hours and schedules to suit your needs, in communities across Canada A safe, respectful and inclusive work environment Opportunity to express your authenticity at work - people of all ages, backgrounds and cultures are welcome - just like the customers who visit our restaurants every day.The jobWe're sure you've got an idea of what it's like to work with us, but just in case, here are some job highlights. To inspire the team, instill a sense of pride and create a culture that will contribute to the best quick service restaurant experience in the world. Maintain a clean, safe and healthy environment for you, your customers and your team.Manage and lead a team of team members. Participate in local events that have a positive impact on your community. Enforce our renowned cleanliness methodology. Your energy and experienceWhile your previous work experience in the restaurant or retail industry as a barista, waiter, sales associate, cashier, team member or sales representative is always helpful and appreciated, what counts most is your energy. and appreciated, what matters most is who you are. You are trustworthy and you have confidence in those around you. You're detail-oriented and you know that it's quality that keeps customers coming back. You know how to keep your cool in a fast-paced environment. You understand the need to put your ego aside as part of a team, and you thrive on social activities.You thrive on social activities. You're always ready to learn and improve. You understand that service isn't just about transactions, it's about connection. You know that a smile can make all the difference in a customer's day. Your smile is genuine. It defines you.About usIn 1954, entrepreneur-salesman Ray Kroc discovered a small hamburger joint in California and wrote the first page of McDonald's® history. In 1967, the first McDonald's restaurant in Canada opened in Richmond, British Columbia. Since then, we've grown with our communities, serving quality food at great value.Today, McDonald's Canada is proud to be one of the world's leading foodservice companies, offering employment opportunities in both company-owned and independently franchised restaurants. What's more, we remain committed to our long-standing policy that all employees and candidates have equal and fair access to opportunities.If you are successful in the selection process and require accommodation, we will find or provide suitable accommodation to take into account your needs due to a limitation.
Shift Manager
McDonald's, Bois-des-Filion, QC
Shift managerWe're more than just your local restaurant. Did you know that from coast to coast, we serve our delicious products to more than 2.5 million customers in over 1,400 restaurants every day, or that we proudly help more than 300,000 Canadian families with sick children through Ronald McDonald House Charities? Starting hourly wage is $17.50Working with us means you'll have the opportunity to learn on the job, enjoy flexible hours and work in a safe, inclusive environment work in a safe and inclusive environment. What this means in practice: Access to training and skills development opportunities that will advance your career Total compensation including discounts, incentive programs and benefits in recognition of your work Flexible hours and schedules to suit your needs, in communities across Canada A safe, respectful and inclusive work environment Opportunity to express your authenticity at work - people of all ages, backgrounds and cultures are welcome - just like the customers who visit our restaurants every day.The jobWe're sure you've got an idea of what it's like to work with us, but just in case, here are some job highlights. To inspire the team, instill a sense of pride and create a culture that will contribute to the best quick service restaurant experience in the world. Maintain a clean, safe and healthy environment for you, your customers and your team.Manage and lead a team of team members. Participate in local events that have a positive impact on your community. Enforce our renowned cleanliness methodology. Your energy and experienceWhile your previous work experience in the restaurant or retail industry as a barista, waiter, sales associate, cashier, team member or sales representative is always helpful and appreciated, what counts most is your energy. and appreciated, what matters most is who you are. You are trustworthy and you have confidence in those around you. You're detail-oriented and you know that it's quality that keeps customers coming back. You know how to keep your cool in a fast-paced environment. You understand the need to put your ego aside as part of a team, and you thrive on social activities.You thrive on social activities. You're always ready to learn and improve. You understand that service isn't just about transactions, it's about connection. You know that a smile can make all the difference in a customer's day. Your smile is genuine. It defines you.About usIn 1954, entrepreneur-salesman Ray Kroc discovered a small hamburger joint in California and wrote the first page of McDonald's® history. In 1967, the first McDonald's restaurant in Canada opened in Richmond, British Columbia. Since then, we've grown with our communities, serving quality food at great value.Today, McDonald's Canada is proud to be one of the world's leading foodservice companies, offering employment opportunities in both company-owned and independently franchised restaurants. What's more, we remain committed to our long-standing policy that all employees and candidates have equal and fair access to opportunities.If you are successful in the selection process and require accommodation, we will find or provide suitable accommodation to take into account your needs due to a limitation.
Shift Manager
McDonald's, Boisbriand, QC
Shift managerWe're more than just your local restaurant. Did you know that from coast to coast, we serve our delicious products to more than 2.5 million customers in over 1,400 restaurants every day, or that we proudly help more than 300,000 Canadian families with sick children through Ronald McDonald House Charities? Starting hourly wage is $17.50Working with us means you'll have the opportunity to learn on the job, enjoy flexible hours and work in a safe, inclusive environment work in a safe and inclusive environment. What this means in practice: Access to training and skills development opportunities that will advance your career Total compensation including discounts, incentive programs and benefits in recognition of your work Flexible hours and schedules to suit your needs, in communities across Canada A safe, respectful and inclusive work environment Opportunity to express your authenticity at work - people of all ages, backgrounds and cultures are welcome - just like the customers who visit our restaurants every day.The jobWe're sure you've got an idea of what it's like to work with us, but just in case, here are some job highlights. To inspire the team, instill a sense of pride and create a culture that will contribute to the best quick service restaurant experience in the world. Maintain a clean, safe and healthy environment for you, your customers and your team.Manage and lead a team of team members. Participate in local events that have a positive impact on your community. Enforce our renowned cleanliness methodology. Your energy and experienceWhile your previous work experience in the restaurant or retail industry as a barista, waiter, sales associate, cashier, team member or sales representative is always helpful and appreciated, what counts most is your energy. and appreciated, what matters most is who you are. You are trustworthy and you have confidence in those around you. You're detail-oriented and you know that it's quality that keeps customers coming back. You know how to keep your cool in a fast-paced environment. You understand the need to put your ego aside as part of a team, and you thrive on social activities.You thrive on social activities. You're always ready to learn and improve. You understand that service isn't just about transactions, it's about connection. You know that a smile can make all the difference in a customer's day. Your smile is genuine. It defines you.About usIn 1954, entrepreneur-salesman Ray Kroc discovered a small hamburger joint in California and wrote the first page of McDonald's® history. In 1967, the first McDonald's restaurant in Canada opened in Richmond, British Columbia. Since then, we've grown with our communities, serving quality food at great value.Today, McDonald's Canada is proud to be one of the world's leading foodservice companies, offering employment opportunities in both company-owned and independently franchised restaurants. What's more, we remain committed to our long-standing policy that all employees and candidates have equal and fair access to opportunities.If you are successful in the selection process and require accommodation, we will find or provide suitable accommodation to take into account your needs due to a limitation.
105968 - Property and Asset Management Coordinator
Vancouver Coastal Health, Powell River, BC
Property and Asset Management Coordinator Job ID 2023-105968 City Powell River Work Location qathet General Hospital Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Leaders & Corporate Support Salary Grade 05 Min Hourly CAD $31.81/Hr. Max Hourly CAD $45.72/Hr. Shift Times 0800-1600 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $31.81/Hr. - CAD $45.72/Hr. Job Summary Come work as a Property and Asset Management Coordinator with Vancouver Coastal Health (VCH)!Vancouver Coastal Health is looking for a Property and Asset Management Coordinator to join the Property Management team at Qathet General Hospital in Powell River, BC. Apply today to join our team! As a Property and Asset Management Coordinator with VCH you will:Work closely with the Manager to implement, maintain and provide property management due diligence including financial, administrative and operational support to ensure optimal use and function of leased and owned assets to meet the client’s needs. Assist the Manager with landlords and vendor relationships to ensure that facilities are maintained and managed as per agreed contract and/or service agreements; issues and tracks work order requests and requests for services (RFS) to third party service providers to ensures a timely response; monitors and tracks service complaints and ensures the Manager is advised. Assist the Manager with budget preparation ensuring financial information is current and accurately compiled; monitors and tracks expenditures for minor client requests including identifying trends; advises Manager of financial trends. Monitor expenditures and reviews invoices to ensure the Manager has processed and approved all invoices within the pre-authorized amounts; investigates and/or reports on variances to the Manager for follow up action. Perform reviews of operating and maintenance costs in accordance with lease requirements; works with landlords to confirm operating and maintenance costs and performs account reconciliations for review and approval by the Property Manager to facilitate payments, where appropriate. Assist the Manager with property management issues by conveying policies and priorities, obtaining quotes and coordinating work to ensure issues are resolved or forwarded to the appropriate area or individual. Responsible for the ensuring the accuracy of the asset database program for the organization, including the input of leases, contracts, contact information, landlord and tenant responsibility information; updates and maintains the information to ensure accurate and proper maintenance of records and reporting. Manage tenant-related information through varying checklists, forms and reports, including but not limited to estoppel certificates, monthly rent roll and lease abstract approvals. Assist with producing related reports, correspondence, presentation materials, spreadsheets and memos using a variety of software applications, as required. Communicate policies and information to key contacts such as clients, external consultants, property management provider and vendors on operational matters in a manner that promotes positive and respectful relationships.Carry out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.Perform other related duties as assigned. Qualifications Education & ExperienceDiploma in Business Administration or related discipline, supplemented with three (3) to five (5) years' recent, related experience in healthcare project planning, real estate and/or leasing management, or an equivalent combination of education, training and experience.Knowledge & AbilitiesDemonstrated ability to provide technical expertise to support to clients.Demonstrated ability to identify issues and analyze alternatives to provide decision support.Demonstrated ability to provides needs analysis and support to internal user and consultants.Demonstrated ability to provide insight and analysis.Demonstrated ability to work effectively in a dynamic environment with changing priorities.Demonstrated ability to resolve issues in a timely manner.Demonstrated ability to work independently and as a member of a team including large engagements.Demonstrated ability to develop and maintain rapport with internal and external stakeholders.Demonstrated ability to operate related equipment including applicable software applications.Physical ability to perform the duties of the position. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
Regional Investigations Manager |Canada West
Hudson's Bay Company, Vancouver, BC
ROLE SUMMARY The Regional Investigations Manager is responsible for leading Asset Protection in internal investigations. The Investigator takes complex investigations head-on through establishing solid partnerships with store and Asset Protection leadership, and law enforcement agencies and utilizes cutting-edge methods to identify and deter internal dishonesty. The Investigator is responsible for assisting with a strategy to combat shortages across our brand within an assigned region and takes a proactive approach to resolving losses within all assigned stores through training and awareness.   This role will also be responsible for monitoring all transactions utilizing available exception reporting software, AP technologies, and programs in our Hudson’s Bay stores to minimize risk. This position will also identify, distinguish, and analyze multiple components of the business that require further identification and investigate of any problem, and provide conclusions using high-level quantitative skills. Responsibilities include querying, reviewing, and understanding shrink, markdowns, returns, and sales/financial data, identifying trends in business and the retail industry, and understanding key operations processes with the stores. The Regional Investigations Manager will also provide support to the DVP of Asset Protection, Sr. District Asset Protection Managers, Inventory Control, and Finance in protecting company assets by communicating and assembling potential cases and/or providing additional data to support the areas in protecting the company assets While the primary focus is to mitigate risk, maintain continuity of operations, and safeguard the organization, this position is also responsible for communicating with and articulating the asset protection vision within the company and serves as an influencer across the industry. KEY RESPONSIBILITIES ● Interview associates in accordance with Wicklander-Zulawski (WZ) and the Company’s best practices. ● Monitor and utilize available software, exception reports, CCTV, AP technologies, programs in our Hudson’s Bay stores, and employee tips to generate cases. ● Identify potential acts of internal dishonesty through behavior observation and internal referrals. ● Work with outside agencies such as Law Enforcement, courts, and legal to bring cases to resolution. ● Thoroughly build and document cases to support findings and resolution. ● Teach fact-finding/investigation techniques to AP Associates. ● Partner with District/Store Management to build AP awareness. ● Utilize market resources to build cases. ● Perform data gathering tasks and analytics to assist in building cases. ● Develop new and innovative queries/research techniques to detect theft, fraudulent activity, and policy violations (i.e. return fraud). ● Produce documents for AP teams and leadership, to review and analyze. ● Offer excellent customer service while maintaining a friendly and approachable demeanor. ● Perform other duties as assigned by Asset Protection leadership. ORGANIZATIONAL LEADERSHIP ● Influences and serves as the main AP Investigations liaison to Store Leadership and Asset Protection Team within the assigned Region. ● Collaborates with: o AP Field Leadership o Inventory Management o HR/AR/Risk Management/Legal o Solution Providers (Executive Leadership) o Distribution & Logistics o Operations / Corporate Offices o Strategic Sourcing o Finance KEY EXPERIENCES ● 5+ years in Asset Protection/Loss Prevention Investigations with a focus on internal dishonesty. ● 2-year College Diploma in Police Foundations or a University degree in a related subject (Criminology/Law) ● Wicklander-Zulawski & Associates Interview and Interrogation Techniques certification ● Strong understanding of all provincial and federal laws (Criminal Code of Canada, FINTRAC, and Freedom of Information Act) ● Multi-store investigation experience preferred ● High-quality analytical skills, management experience, and the ability to influence at all levels. ● Strategic orientation with the ability to lead tactics as required. ● Strong negotiator and consensus builder. ● Strong Excel, Access, and Word Experience with database applications and query tools such as Microsoft Access ● Excellent analytical, organizational, and written/verbal communication skills ● Ability to conceptualize data and create ways to effectively communicate information ● Excellent conceptual and critical thinking skills. ● Ability to work with highly sensitive and confidential information and communicate within strict guidelines. ● Valid BC Driver’s license ● Willingness to Travel as Required 30%+ Thank you for your interest In The Bay. We look forward to reviewing your application. The Bay provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The Bay welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
118098 - Regional Contract Manager, Waste & Recycling Optimization, Contract Management Office
Vancouver Coastal Health, Vancouver, BC
Regional Contract Manager, Waste & Recycling Optimization, Contract Management Office Job ID 2024-118098 City Vancouver Work Location Admin 601 W. Broadway Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Leaders & Corporate Support Salary Grade 09 Min Hourly CAD $54.19/Hr. Max Hourly CAD $77.89/Hr. Shift Times 0800-1600 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $54.19/Hr. - CAD $77.89/Hr. Job Summary Come work as a Regional Contract Manager, Waste & Recycling Optimization with Vancouver Coastal Health (VCH)! Reporting to the Senior Director, Contracted Support Services in the VCH Contract Management Office (CMO), the Regional Contract Manager, Waste & Recycling Optimization is responsible for consistent contract management and administration of waste, recycling, and organics contracts, among others, for Vancouver Coastal Health (VCH). We are seeking candidates with experience in waste services and/or Planetary Health industry. Apply today to join our team! As a Regional Contract Manager, Waste & Recycling Optimization with Vancouver Coastal Health you will:Play a critical role in our ability to achieve our goals by creating and maintaining strong relationships with service providers. Such relationships are expected to be respectful, professional and effective in addressing and resolving issues and other contractual requests such as change in scope and service standards.Be responsible to ensure contract compliance by the service providers and the health organization, to communicate contractual changes to stakeholders and to resolve contract- related issues that arise (internally and/or externally) across VCH the Communities of Care (CoC). Support internal stakeholders, particularly site and operations leaders within VCH and the CoCs, as the contract subject matter expert in contractual specifications, service performance requirements and in other similar areas.Lead or participate in identified contract procurements, contract management projects, propose new initiatives, coordinate the design and delivery of waste reduction initiatives related to contracted services, liaise with other VCH programs, and manage stakeholder engagement, communications and quality improvement activities.Work with colleagues in the CoCs to optimize contract performance and outcomes, lead comprehensive assessments of all aspects of contract performance/compliance, through all stages of the contract life cycle, before optimizing performance in partnership with CMO colleagues and the CoCs.Work closely with other VCH teams, including Legal, Internal Audit, Planetary Health, procurement, and Finance in optimizing contracts and shall mediate/negotiate issues with service providers that impact contract performance.Participate in a respectful and productive manner, provide and accept thoughtful counsel and advice, and fully support decisions made by the team. Qualifications Education & ExperienceBachelor’s Degree or Diploma in Business Administration, healthcare management or related field, and/or completion of the Purchasing Management Association of Canada certificate.Eight (8) to Ten (10) years’ recent, related experience in a contract management role or a combination of education, training and experience.Knowledge & AbilitiesComprehensive knowledge in contract management, and cost/benefit analysis.Practical understanding of contract law and commercial terms & conditions.Extensive experience in managing partner/vendor relationships.Extensive experience in managing projects to achieve results.Broad knowledge of the BC Health Care Industry environment.Effective leadership and communication skills to foster a respectful and motivating environment.Competently utilizes spreadsheet and word processing applications at an intermediate to advanced level and has a comprehensive knowledge of computerized purchasing systems, including e-commerce applications.Strong analytical, organizational, communication, interpersonal and administrative skills.Strong verbal and written skills and ability to convey complex information in a way that others can readily follow.Excellent negotiating and persuasive skills, both in one-on-one and group situations.Physical ability to perform the duties of the position. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
Senior Manager, Corporate Business Applications
LifeLabs, Toronto, ON
LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you. Make a difference - join the LifeLabs team today! Reports to: Director, IT Application Platforms Purpose of the Role The primary purpose and function of the Senior Manager, Business Applications is to lead corporate applications portfolio within LifeLabs. The Senior Manager will be responsible for the IT Business Applications team and managing the business back office ecosystem. This position will partner with functional teams to utilize the applications to its full capabilities to streamline business processes and achieve efficiencies within the areas of responsibility. This leader will be responsible for identifying and developing talent and provide strong technical oversight and direction of the application platforms. This is a Full Time Remote role based in Ontario or British Columbia. Core Accountabilities Collaborate and partner with IT leaders, stakeholders and departments to ensure successful support services and maintenance are provided for Cloud ERP solutions and supporting business applications Responsible for the creation of a leading team that will proactively leverage the Oracle ecosystem to drive value through efficient and effective business processes. Provide communication and regular updates to the business and leadership. Interacts heavily with other stakeholders within the business and or functional areas of the organization. Manage the Business Applications team and partner resources, set clear goals and objectives, measure performance, mentor, coach, and enforce adherence to best practices, processes, and policies. Work with partner/vendor resources to ensure the applications are stable, reliable and evolve to meet the changing needs of the organization.Responsible for managing multiple vendors and ensuring they meet SLA’s Establish and maintain governance structures. Responsible for the creation of the internal stakeholders and vendor KPI’s, ensuring smooth and effective communication between all parties. Considers current and future Information Security needs, requirements, and best practices. Ensuring that the correct technical decisions are in place and that security measures are assessed and managed properly. Oversee business applications to ensure the platform is designed, optimized and stable Develop, document, maintain and ensure adherence to key processes. Manage and report on SLA’s and metrics. Estimate and manage enhancement and support work. Manage prioritization to maintain efficiency in support services. Ensure security practices are adhered to and all changes are evaluated in collaboration with the Information Security practice. Technical leadership on large scale applications ecosystems including integrations, reporting tools and data administration Develops technology roadmap and strategy for platform evolution. This includes being a main point of contact for discussions related to new business processes and system needs. Able to provide guidance and insight to impacts of system configurations and changes. Full understands and is able to support various back-end business processes including the interoperability between systems and processes. Responsible for and support the integration process of internal systems. Maintains master data integrity of all systems. Qualifications and Skills Bachelor’s degree in computer science, Business, Information Systems and/or a combination of experience and education in a related field. 12 years overall experience 5 years of Team Management experience Strong technical knowledge of various internal systems (Finance, HR, SCM, Real Estate, Kronos etc.) Must have experience with either Oracle Fusion or Dynamics or S/4HANA Strong Project Management knowledge and experience Strong process orientation Effective communication at C-Suite level Ability to lead and motivate a diverse group of employees Demonstrated ability to work with large degree of ambiguity and effective in collaborating with diverse interest groups Ability to coach and mentor direct reports Challenges that norm and pushes the organization to strive for improvements #LI SW1 #INDEED Hiring Range: $108,200 to $138,000 The hiring range established is the expected range for this position, however the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity. In this position, you will be eligible for Lifelabs annual bonus. Employee Benefits: In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. Retirement Savings: The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs. Vacation Entitlement: In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year. Employee Wellness: LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. Employee Giving program: Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits. We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers. At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected. In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected]. Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations. Job Segment: ERP, Real Estate, Equity, Database, Oracle, Technology, Sales, Finance
OFF AS 09R - Office Assistant
BC Public Service, Lillooet, BC
Posting Title OFF AS 09R - Office Assistant Position Classification Office Assistant R9 Union GEU Work Options On-Site Location Ashcroft, BC V0K 1A0 CALillooet, BC V0K 1V0 CAMultiple Locations, BC CA (Primary)Salary Range $26.6826 - $30.0611 hourly Close Date 4/3/2024 Job Type Temporary (Auxiliary) Temporary End Date Ministry/Organization BC Public Service -> Children & Family Development Ministry Branch / Division Gold Trail - Lillooet and Ashcroft Job Summary A great opportunity to take the next step in your careerWorking in the Ministry of Children and Family Development, this is a general clerical/administrative job profile and typically reports to an Administrative Supervisor or Office Manager. The job provides some general program support as a minor part of the job and the primary purpose is administrative and clerical support responsibilities. The job profile is responsible for performing a variety of administrative, clerical duties and program support according to established procedures.Job Requirements: Secondary school graduation or equivalent. Experience working in an office setting. Preference may be given to applicants with one (1) or more of the following: Six (6) months or more experience working in an office setting. WILLINGNESS STATEMENTS: Must possess and maintain a valid BC class 5 Driver's licenseor equivalent. May be required to travel within the service area in adverse (reasonable) weather conditions. May be required to use your own vehicle, with appropriate insurance, on an expense account basis. For questions regarding this position, please contact [email protected] .About this Position: There is one (1) Auxiliary/Temporary (as and when needed). There is one (1) Auxiliary/Temporary (as and when needed) position in Ashcroft. This position has full time on-site requirements. An eligibility list may be established to fill future temporary and permanent vacancies. This position can be based out of any of the location(s) listed above. Employees of the BC Public Service must be located in BC at the time of employment.Known for its hot, dry summers and mild autumn weather, Lillooet is the perfect summer destination. There is an abundance of sunshine in the semi-desert climate and no shortage of outdoor activities, including fishing, hiking, biking, and boating.Outdoor activities are plentiful, hiking surrounding hills brings photo opportunities of our expansive vistas. Bring your bicycle and enjoy easy riding through our downtown area. Stroll along the streets and view the many beautiful mosaics found throughout the community. We offer a respite from the hustle and bustle of our nearby cities; life is a manageable pace in Ashcroft, that's one of the reasons we say: "Wellness Awaits You" in Ashcroft.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services
Service Relationship Specialist
Manulife Financial Corporation, Toronto, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementRemoteJob DescriptionSupportSupport Distribution partners in the acquisition of new business; participate and present in finalist presentations and implementation meetings on the Mid-Market Segments. Assist internal partners in acquiring new business by serving as a liaison; take part as a subject-matter expert in the short-list presentations and ongoing meetings for implementing new business.Respond to benefit plan inquiries and resolve escalated and complex inquiries from Plan Sponsors, Plan Advisors/Consultants, and internal department contacts. Owning and respecting the unique demands of each customer while being considerate of the time frame ensuring a thorough response.Champion for a successful outcome for all involved, the Service Relationship Specialist role is responsible for the successful resolution and negotiation of all service escalations. Advocate for a favorable conclusion for all parties. All service escalations must be successfully resolved and negotiate by the Service Relationship Specialist.Initiate Amendment requests ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes. Collaborate with our Customer Experience/Operations teams to facilitate information-sharing and identify key issues with our online customer.Assist with general internal initiatives related to Group Benefits services, products, and procedures.Facilitate multiple meetings with our Plan Advisors/Consultants and Plan Sponsors as well as internal teams.Take on special projects and/or research assignments for client needs.AdviseAs the face of Manulife, you build and maintain successful and lasting relationships with existing and potential partners. Understand the intricacies and complexities of each Plan Sponsor's Group Benefits designs and the sophistication of the Advisors/Consulting houses. Prepare and analyze and interpret client reports for review. Generate client reports using web analytics platforms via various reporting tools, requiring analysis and comparison of many reports to ensure we are fulfilling our customer’s needs. Provide expertise on Manulife’s digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality.Support group benefits clients in driving adoption of our digital tools and experiences among their plan members Provide reporting on digital uptake/usage to help group benefits clients understand overall plan health and identify areas of opportunity for education/engagement. You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies.Establish and maintain client relationships by identifying current or potential needs and promoting client retention.Providing recommendations on plan design, service options, technology solutions and any ongoing administration needs to the client.Applies understanding of legislative and privacy guidelines to assist in client meetings.EducateDeliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or remote). Meet with plan administrators to train and educate them on effective methods of plan administration.Lead customer workshops and training around product updates & new features Maintain direct contact with clients/advisors, proactively planning your client meetings to ensure regular connections are made.When new products are launched in Group Benefits, take the Lead together with the Account Executive to learn, present and speak to these new services. Become the expert in delivering and educating clients on these services and how it affects their population and what amendments are required to their plans if any.Using our Seismic Tools to put presentations together to present and deliver our services to clients.Clients rely heavily on the Service Relationship Specialist on how to manage new services and products that are launched, or on any new legislative initiatives.Coaching mindset and abilities enabling to define solutions and delivering outcomes. Shared Responsibilities:Works with a Team of Account Executives and collaborates with other Service Relationship Specialists.Assist new Service Relationship Specialists with Job Shadowing and Buddy system to ensure all members of the team can successfully represent Manulife Group Benefits Services.This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.Job Requirements:Minimum three to five years of work experience in Group Benefits. In-depth knowledge and understanding of the Group Benefits products and services.Building and strengthening existing client and consultant/advisor relationships.Proven ability to take initiative, be a strong self-manager and display integrity.GBA designation or working towards the designation an asset.Good knowledge of underwriting concepts. Strong technical and demonstrated analytical skills using Microsoft Office products, Excel and/or PowerPoint, Web Analytics platforms, to arrange and display relevant information during customer business reviews.Excellent presentation skills and the ability to influence decision makers in various areas of organization.Supports, participates, and presents in Mid-Market Finalist Presentations to attain new and keep existing Business out to Market.Strong customer-facing skills including expectation management, communication skills, information management.Ability to work independently and in a team setting, self-starter, innovative thinking with a keen eye for results and driven by quality.Outstanding analytical, strategic, and problem-solving thinking ability - enabling the candidate to recognize issues, outline possible implications and suggest solutions.Relationship-oriented; must be comfortable working with a wide range of individuals at different levels, managing across, up, and down and self-manage to meet timelines of multiple priorities.Capability to determine sensitive client needs or issues.Must have a valid driver’s license and a personal automobile.Competencies:Proven ability to determine business priorities, meet goals, manage high volumes of work.Excellent analytical, problem solving, interpersonal, organizational and time management skills.Negotiation and influencing skills.Strong attention to detail.Champion of superior service delivery and customer service, oral and written communication skills.Good understanding and knowledge of Manulife’s administrative systems.Independent, self-motivated individual with ability to manage multiple tasks and deadlines simultaneously.Strategic and creative thinker focused on finding solutions to unique Plan Sponsor needs.Persuasive communicator with an ability to clearly articulate ideas and present information.Collaborating internally across multiple departments.Ability to be flexible and empathetic and ability to manage conflicts.Proficient in the use of modern technology.Know and understand the growth and persistency strategies.Presenting together with the Account Executives at Client Service Meetings. Taking initiative to prepare and structure these meetings.Service Relationship Specialist attends all meetings for client’s re-enrolment of flex benefits with our Admin Advantage Teams and helps facilitate and ensure all tasks are brought to completion.Attend ongoing service meetings, maintaining and facilitating action logs with head office areas.Excellent planning and project management skills with a confirmed ability to complete projects within tight timeframes.Must be fully bilingual both oral and written (in Quebec only).Decision Authorities: This role directly impacts the Sales, Profitability and Persistency of the overall Distribution offices.Keeping existing clients by ensuring any potential service issues are resolved promptly and putting checks in place to prevent issues from reoccurring.Educating Clients on Manulife’s Group Benefits services that they would benefit from.Key Challenges:Managing high volumes of work within tight time frames and balancing competing priorities.Working with many Advisors/Consultants and Account Executives and balancing their demands, needs and expectations.When a service issue is identified, these could have a financial implication, it is critical that the issue be managed to resolution while ensuring that service and quality are maintained.Working Conditions:Occasional travel will be required within your region to Client Meetings, Wellness Fairs, Employee Sessions.This role will occasionally require working outside traditional business hours to meet client needs. Example - employee sessions for night shift workers.Work Smart options are available.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$56,400.00 CAD - $94,000.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
National Bus Sales Advisor - Winnipeg
Rogers, Winnipeg, MB
National Bus Sales Advisor - Winnipeg Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!We are looking for aNational Business Sales Advisor to join our team in Winnipeg, MBwho isdriven, talented and a motivated individual who upholds a strong work ethic with an entrepreneurial spirit and an achievement-oriented attitude. By joining our winning Inbound Sales Team, you will have a chance to utilize, innovate and grow your current skillset. As a member of the National Inbound Sales team, you will play a pivotal role in managing key relationships, be responsible for solution selling by acquiring new customers as well as growing existing customer accounts for Rogers Small Business customers while promoting the benefit of the full portfolio of Rogers' small business solutions.Reporting to the Sales Manager, National Inbound Sales, this position is responsible for over the phone and chat solutions conversations through excellent sales and services presentations skills of the entire portfolio of Rogers small business solutions to Canada's Small Business owners and operators.This will include:Business Wireless Rogers Unison Business TV, Internet, and Phone Lines Business Solutions (Fixed Network, Internet of Things and Data Center) Cisco Meraki products (Advantage: Wi-Fi, Solutions Bundles, Security, Voice, Surveillance, LTE)What you will be doing: Build, maintain, and deliver world class client experience on every interaction. Handle inbound sales call types to understand the customer's needs and offer customized solutions such as Wireless, Wireline, Internet Of Things/, Fleet Management and Data Center Solutions. Experience in an outbound/outside B2B hunting role, or equivalent combination of proactive B2C sales. Highly process oriented. Expert knowledge of Rogers internal processes is an asset. Meet and exceed monthly sales targets by demonstrating and using customer focused behaviours. Work in a fast-paced environment that requires a high degree of multi-tasking, adaptability, and collaboration with others. Ask open-end effective probing questions to identify opportunities and to impact and influence sales with our SMB clients. Work effectively and collaborate with the other teams to create top tier treatment for our clients. Maintain personal self accountability with training and coaching on a daily, weekly, and monthly basis to consistently be the expert on our product and solutions. Perform end to end order entry through multiple sales and service order entry tools. Participate in activities that drive collaboration with cross functional teams and partners for a continuous performance improvement. Conduct all business as per Rogers Business Code of Conduct. Attend product trainings, team meetings and planning sessions as required or when called for. What you will bring: Excellent interpersonal, communication skills, both verbal and written presentation, and collaborative skills to work effectively with teams throughout the organization. Familiarity with different sales techniques and funnel management. Highly creative, self-motivated, strong organizational skills with a proven ability to prioritize to be able to work independently and in a team setting. Proven ability to work effectively under pressure in a fast-paced environment. Willing to work flexible hours (Monday - Friday) to meet the needs of our clients. Demonstrate business professionalism and acumen, respect for confidentiality and appropriate handling of sensitive information. Advanced skills in managing calendars in MS Outlook as well as experience in office workflow and productivity tools such as MS Office (PowerPoint, Excel). Technologically savvy and proficient with the use of smartphones, tablets, laptops, and other tools. Experience with Salesforce is an asset. What's in it for you? We believe in investing in our people and helping them reach their potential as valuable members of our team.As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: Competitive salary & annual bonus Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. Paid time off for volunteering Company matching contributions to charities you support Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 22 Scurfield Boulevard, Winnipeg, MB Travel Requirements: Up to 10% Posting Category/Function: Sales & Inside Sales Requisition ID: 303797At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Rogers BusinessLocation: Winnipeg, MB, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Outside Sales, Inside Sales, Telemarketing, Telecom, Network, Sales, Technology Apply now »
Delivery Manager
Rogers, Kelowna, BC
Delivery Manager Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:Who we're looking for: The successful candidate will be joining the Rogers West Network Implementation team to provide wireline project delivery support to the regional wireline Implementation teams. With a strong focus on an exceptional customer experience, this position is will be responsible to manage and execute projects while maintaining budget, accurate project finances and on time delivery. A large focus is dedicated to communication and customer experience for internal and external stakeholders, while managing their vendors, scope, and schedules. What you'll do: Manage multiple projects from concept through to completion, including financial management and schedule management. Maintain accurate real time project database records for progress reporting. Co-ordinate with other external project participants such as developers, contractors, builders, and utility companies. Vendor selection and management. Build and manage relationships with all internal and external stakeholders. Maintain a high level of transparency with key stakeholders into project timelines, risks, and successes. Demonstrate a strong commitment to exceptional customer experience for internal and external stakeholders. Proactively identify, address, and resolve issues before they occur. Assist in establishing, monitoring, and recommending changes to departmental guidelines to improve efficiencies. Coach, mentor and motivate peers to maintain a high-performance project team and influence action-oriented tasks. What you will bring: Proficiency with MS Windows and MS Office. Strong project management, business analysis, and communications skills, accompanied by 3 to 5 years of experience. Dedication to ownership and self-management. CAPM or PMP Certification from a Project Management Institution (PMI) is required. Adaptive, quick learner, exceptional organization, and reporting skills, with attention to detail. Proven ability to maintain high quality project delivery. Excellent communication skills both written and verbal. Demonstrates advocacy for an exceptional customer experience. Demonstrates solid critical thinking and problem-solving skills. Demonstrates expert ability to identify issues and make difficult decisions, escalating when required. Demonstrates strong ability to develop relationships across the organization. Committed to personal and team excellence and ability to operate in a dynamic and constantly changing environment. What's in it for you? We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: Competitive salary & annual bonus Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. Paid time off for volunteering Company matching contributions to charities you support Growth & Development Opportunities: My Path: self-driven career development program Rogers First: priority in applying to internal roles of interest Wellness Programs: Homewood employee & family assistance program Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions Low or no-cost fitness membership with access to virtual classes Our commitment to the environment and diversity: Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. Schedule:Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location:2350 Hunter Road (7788), Kelowna, BC Travel Requirements: None Posting Category/Function: Technology & Engineering Requisition ID: 305494 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:TechnologyLocation: Kelowna, BC, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Equity, Project Manager, Telecom, Database, Network, Finance, Technology Apply now »
Delivery Manager
Rogers, Calgary, AB
Delivery Manager Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:Who we're looking for: The successful candidate will be joining the Rogers West Network Implementation team to provide wireline project delivery support to the regional wireline Implementation teams. With a strong focus on an exceptional customer experience, this position is will be responsible to manage and execute projects while maintaining budget, accurate project finances and on time delivery. A large focus is dedicated to communication and customer experience for internal and external stakeholders, while managing their vendors, scope and schedules What you'll do: Manage multiple projects from concept through to completion, including financial management and schedule management. Maintain accurate real time project database records for progress reporting. Co-ordinate with other external project participants such as developers, contractors, builders, and utility companies. Vendor selection and management. Build and manage relationships with all internal and external stakeholders. Maintain a high level of transparency with key stakeholders into project timelines, risks, and successes. Proactively identify, address, and resolve issues before they occur. Coach, mentor and motivate peers to maintain a high-performance project team and influence action-oriented tasks. What you will bring: Previous Project Management experience Proficiency with MS Windows and MS Office. Excellent interpersonal and communication skills. Ability to self-organize and prioritize tasks based on business needs. Dedication to ownership and self-management. The ability to be resourceful at identifying gaps in process flow and customer service, and able to manage projects and initiatives to eliminate those obstacles. Communication management. Excels at managing relationships with cross functional stakeholders, effortlessly engages with senior leadership, colleagues, and team members. Industry and Project Management experience preferred. PMP Certification preferred. What's in it for you? We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: Competitive salary & annual bonus Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. Paid time off for volunteering Company matching contributions to charities you support Growth & Development Opportunities: My Path: self-driven career development program Rogers First: priority in applying to internal roles of interest Wellness Programs: Homewood employee & family assistance program Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions Low or no-cost fitness membership with access to virtual classes Our commitment to the environment and diversity: Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. Schedule:Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location:3636 23 St NE (7804), Calgary, AB Travel Requirements: None Posting Category/Function: Technology & Engineering Requisition ID: 305495 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:TechnologyLocation: Calgary, AB, CA Vancouver, BC, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Project Manager, Engineer, Equity, Database, Network, Technology, Finance, Engineering Apply now »
National Manager, Cardiac Services
LifeLabs, Toronto, ON
Improve lives. Love your job. Grow your career. Date: Apr 4, 2024 Location: Toronto, ON, CA Company: LifeLabs LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you. Reports to: Director Client Services Purpose of the Role The National Cardiac Manager will lead a team of dedicated employees in the Cardiac departments in Ontario and British Columbia. The National Manager will foster a culture of learning and continuous improvement to ensure high quality and cost-effectiveness is met while putting the customer at the centre of every decision made. Being the primary liaison between LifeLabs and the cardiology community, you will collaboratively partner across the organization to identify and execute programs that enhance customer experience, efficiency, resiliency, safety and overall job satisfaction for our team members. The successful candidate will support and enable opportunities to grow and diversify by building capability to introduce new products and services. while leading transformational initiatives. Core Accountabilities: Leadership Accountabilities: Build a high-performance team and culture that fosters teamwork, change agility, commitment, transparency and inclusivity. Leads, coaches, and manages the cardiac services employees to develop and sustain a high-performing team. Inspires, motivates, engages, and develops employees by creating a compelling vision, setting goals and objectives, and continuously providing feedback and coaching and mentoring. Leads and drives a, customer-focused culture throughout their team to deepen client relationships and leverage broader LifeLabs relationships, systems and knowledge. Thoughtfully invests in the team across their employment lifecycle, including recruitment, onboarding, training, performance management, compensation, disciplinary actions, development, retention and terminations. Establish trusted relationships with the Senior Leadership Team across Operations and LifeLabs at large. Operational Effectiveness & Operations Efficiency: Partner with the cardiology consultants and manage the group of cardiac readers (cardiologists on contract with LifeLabs) and reader assignments. Prepares monthly excel for payment of readers. Evaluates and recommends cardiac equipment, software upgrades, products and service contracts. Ensures equipment is refreshed when outside warranty period, works with eWave to prepare lists of equipment for refresh annually. Works with front end to communicate delivery and set up of equipment,& return of old units. Collaborates with eWave and internal IT department, monitors eWave dashboard, instrument performance and oversees UAT testing for software upgrades and provides technical support. Works with eWave to develop software improvements. Approves any maintenance on equipment which is over $400. Develop, maintain, and improve standardized operating cardiology procedures, training programs and instrumentation performance within the organization (instruments are maintained by front end & they report when units no longer function. Partners with training and development and QRA team to develop training programs which are of a national focus. Partners with Patient Service Centre leaders to deliver new hire and refresher training, virtual or on-site during rolling closures. Support leaders with corrective action and training plans. Establish a budget and manage a cost effective operation that meets financial plans while meeting service delivery, and quality KPIs. Annual budgeting for ewave payments and refresh of Cardiac equipment. Manages escalated concerns, conduct investigations into physician/cardiologist related concerns and follow up with appropriate corrective actions. Monitors Q/A program for Cardiologists. Qualifications and Skills #LI SW1 #INDEED Bachelor’s degree in sciences or healthcare related focus and/or equivalent experience and education 2-year program in Cardiovascular Technology with registration with CSCT/OSCT. Minimum of 7 years of demonstrated management success in leading teams. Experience in teaching situations would be preferred. Demonstrated ability to effectively lead a large, geographically distributed and organizationally complex team in a fast paced and dynamic environment. Understanding of the Canadian healthcare environment and provincial hospital networks. This is a hybrid role. Hiring Range: 92,600 - 118,000 The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity. In this position, you will be eligible for Lifelabs annual bonus. Employee Benefits: In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. Retirement Savings Plan: The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs. Vacation Entitlement: In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year. Employee Wellness: LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. Employee Giving program: Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers. Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations. Make a difference - join the LifeLabs team today! Job Segment: Front End, Testing, Cardiac, Counseling, Instrumentation, Technology, Healthcare, Engineering
Customer Service work from home
Company Confidential, Londonderry, NS
We are looking for an Customer Service to perform a work from home tasks and support our company’s senior-level managers.Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers
Bilingual Customer Service Center Representative (English & French)
JYSK Canada, Coquitlam, BC
Job DescriptionAre you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?As one of world’s leading, and fastest-growing home furnishing retailers, we know what it takes to build a satisfying career.The Role:As a Bilingual Customer Service Center Representative (English & French), you are responsible for providing excellent service to all our customers. You will assist customers with sales, in-store pickups and returns as well as address customer issues and provide timely and appropriate solutions.What this role brings to you:The possibility of being part of a dynamic team and cultureThe opportunity to have a rewarding career with various prospects for career advancement across different functions and teamsA great benefit package for full-time colleagues (including medical, vision and dental)An amazing colleague discount on all JYSK products What you bring to the role:Able to maintain a positive attitude while working under pressureStrong problem-solving abilitiesAt least one year of experience in a customer service environmentHigh school diploma or equivalentIf this sounds like an opportunity for you, come join JYSK and experience it for yourself!JYSK Canada is proud to be an equal opportunity employer. We welcome and encourage all candidates to apply. Our company values diversity and is committed to creating an inclusive culture where Colleagues can fully develop and utilize their talents and strengths. We consider all applications on the basis of the position requirements, and we do so without regard to any unrelated factor and/or characteristic. Reasonable accommodations are available upon request for candidates taking part in all aspects of the hiring process. QualificationsCompensation: Generally, the hiring range for this position is $19.00 to $21.00 per hour. Job Location