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Technical Service Product Lead
MountainCrest Personnel Inc., Burnaby, BC
Technical Service Product Lead: Harvey 2402 Job Description:Our company is an innovative engineering and design company specializing in, high-quality and top-performing, yet reasonably priced electrical mobility solutions, such as Ebikes.We make e-vehicles for recreational enthusiasts, urban and business commuters, and family cyclists.We are an established business with an ambitious vision and five-star customer reviews, headquartered in Vancouver, Canada.We are currently seeking a full-time Technical Product Manager/Service Manager to join our team.If you enjoy working in a collaborative environment, have a passion for innovation and mobility, experience in electro-mechanical systems, and are looking to be a part of a growing and dynamic team, this might be the role for you!We are constantly encouraged to learn and grow and given lots of opportunities to push the boundaries of your expertise.You will also work on cool, environmentally friendly products, and showcase their technical aspects to customers and businesses. What You Will Do:As Technical Product/Service Lead, you’ll be the operations lead for our Service Center at our main location in the Vancouver / Burnaby area.This role will work on our technical products, whether they are Ebikes, or Electrical Conversion Kits, or other innovative solutions we continuously work on.It includes assembling, installation, and quality assurance and control for safety before delivery.You’ll train your team or go through training with your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, and take an active lead in ensuring the right solutions / products are built and delivered to your customers.If you like to problem solve, work with customers to solve their repairs and installation issues on bikes, motors, controllers, conversion kits, and specially if you are comfortable with creating video guides for every new product, we want you! Day-to-Day Activities:Supervise the work of electrical and mechanical technicians and other assigned personnel for timely implementation of planned activities, installation, and repairs work orders for each product, in the workshop or through Remote Video callPerform duties peculiar to and normally required in the trade of electric motors, controllers, bicycles, following recognized procedures and techniques for such workPerform other related duties as assigned by the engineering manager during the design, prototype, installation, and improvement of each technical productAbility to create instruction and procedures (Document and Video Guides) for each technical product (Not to be Camera Shy!)Fault finding and wiring checking with knowledge of electric motors, Controllers, LCDs, programming, and similar systems, such as in Electric Bicycles; Test wiring connections with test equipment like volt/ohmmeters and oscilloscopesProvide training to junior technical staff, dealers, or individual customers for assembly, repairs, and replacementAssist in inventory management of materials, such as bike accessories, tools, spare parts, and other materials as neededEnsure a safe and healthy work environment for the technicians, increase equipment availability to meet the needs of Operations, with proper care and maintaining of all technical assets, as well organization and cleanliness of the workshopShould be able to handle the workshop effectively with a focus on improvements and knowledge of modern concepts of maintenanceMaintain records and prepare reports on repairs completed or on units requiring future special service, as well as tools Physical Requirements and Special Demands:Required standing or sitting for several hours straight at a timeFrequently bend and twist throughout the dayRegularly lift over 40 lbs. What You Bring:Technician Diploma in Electrical and Electronics Engineering or Mechanical & Electrical Engineering backgroundEquivalent plus 4 to 5 years’ experience as a Senior Electro-Mechanic with experience as Team Leader / Workshop SupervisorComprehensive experience as bicycle mechanics, and/or electric bikesGood knowledge of workshop equipment, parts interpretation, and electrical/mechanical inventoryPrior experience working in a service department or customer-facing roleHigh level of competence in oral and written communication, with computer/smartphone literacy for supervising customer ticketing systemsA positive and friendly attitude and motivation to help every customer find what they need, with the ability to work in a fast-paced environmentA passion for bikes, micro-mobility, tech, and for reducing the environmental impact of the transportation industryPrevious experience with electric bikes or scooters is a plus!Proactive approach to staying up to date on industry changes and trends  This is a fulltime positionSalary of $22.00 - $25.00 per hour depending on experienceBenefits package available after 3 months,    
Product Manager
Fortinet, Burnaby, BC
DescriptionOur Product Management Team is seeking a Product Manager who will help to accelerate growth in Fortinet's CWPP/CSPM/Container Security/CASB solutions by driving several key initiatives. As a member of the PM team, you will be interfacing directly with senior technical product managers, SE/CSE and end customers, as well as QA, Development and Support teams internally. Field experience with public cloud security solutions is highly desirable. The Successful Candidate: •Works closely with field teams to define and prioritize development activities to ensure product requirements are captured and execution matches expectations for our public cloud platform security products. •Collaborates with the customers, developers and business development to innovate and design new solutions for Fortinet products in public cloud platforms. •Evangelizes Fortinet products and capabilities to customers, partners and service providers. •Works with customers to understand their cloud initiatives and mapping those to Fortinet products' integration Collaborates with cross-functional stakeholders to ensure release readiness across multiple products. •Works with new and existing software and service partners to fill gaps and bring additional value to customers. Skills and Experience: •5+ years in technology sales developing/product marketing or product management experience •SaaS or IaaS product experience a plus •Experience with cloud access security brokers, Cloud Security Posture management, Cloud workload Protection solutions a must •Knowledge in Containers and Kubernetes a plus •Skills in defining, managing and evolving a differentiated positioning and messaging for assigned products and markets. •Ability to effectively represent products, markets, and strategies to customers, partners, analysts, and media #GD #LI-CN1
Manager of Production & Programming
Calgary Pride, Calgary, Alberta
Calgary Pride is a not-for-profit organization that has been serving Calgary since 1990 and remains a vital part of the local gender and sexually diverse community, positioning Calgary as a 2SLGBTQ+ destination for both national and international visitors.Our mandate is to advance visibility and inclusion for Calgary's gender and sexually diverse communities; to do this, we endeavour to build strong community partnerships, implement ongoing programs like Reading with Royalty (story-time program for ages 0-12), Queerly Festive (Free holiday dinner & show), Evolve: Pride Amplified (Queer & Trans Youth Fundraiser) and produce Calgary's premier celebration of diversity, Calgary Pride Week, Parade & Festival.Role & ResponsibilitiesThis newly created, paid position will work within a collaborative leadership team, reporting to the Board of Directors. They will be primarily responsible for all the logistical and technical requirements, production elements, and infrastructure associated with the annual Pride Parade & Festival and year round programming.Year round programmingEnsure all major logistical requirements, production elements, and infrastructure are in place for Calgary’s Pride’s annual events and programs, including critical paths, production schedules, and show flows, risk management, accessibility, and environmental plans.Virtual Festival & Parade for 2021Manage the production and execution of online broadcasting including the final product of 5X20 Min “Pride Cast” in August 2021, and 8-10 Hours for Parade day on September 5, 2021Logistical support of artists including show flow development, artist transportation, technical rider advancement, audio/visual coordination, scenic/staging developmentIT support with system administration, user provisioning, training, technical support, system implementation / integration / automation, security monitoring, data management.Logistical support for the #OurPride fundraising programming in 2021In person Festival & Parade (anticipated for 2022)Liaising with City of Calgary Departments, agencies and contractors to ensure all necessary documents, permits, licensing and inspections are acquired, in compliance, completed and in place in alignment with all timelines, including road closures, building permits, and site electrical.Specific focus will be given to managing and executing logistical elements of the in-person Parade , in collaboration with the Board of Directors with committees, including application management, float/participant staging plans and community notification plans.Specific focus will be given to managing and executing logistical elements for the in person festival, in collaboration with the operations leadership team and volunteer committees, including site plan development (CAD drafting), contractor and market vendor booking/coordination.Logistical support for liquor service including sales workflows, product selection, ordering, delivery and returns coordination.Logistical support of equipment including POS, cash handling, refrigeration, service, etc.IT support with system administration, user provisioning, training, technical support, system implementation / integration / automation, security monitoring, data management.Qualifications Please clearly demonstrate in your application how you meet the following qualifications:Familiarity with Calgary Pride’s mandate and programming.A post-secondary degree, certification or equivalent experience in one or more areas including, Business Administration, Event Production, Communications, Project Management or Technical Production.Film production, and video editing experienceComfort working with streaming platforms and applicable digital studio software (YouTube, Facebook Live, StreamYard, etc.)Possess interpersonal skills required when working with both technical and non-technical personnel at various levels within the organizationFlexible schedule and ability to set hours as neededPossess a passion for the community, and demonstrate an understanding of current challenges and opportunities within gender and sexually diverse communitiesExperience in, or understanding of, including a diversity, equity and inclusion lens into all programming include the annual Pride Festival and Parade.Ability to appreciate unique experiences of queerness, particularly as this relates to intersectional barriers to access and inclusion.Aptitude to critically think, work with complexity, and prioritize changing demands.Calgary Pride is an equal opportunity employer, is strongly committed to diversity, equity, and inclusion, and encourages applications from gender and sexually diverse candidates, racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, and others who may contribute to organizational diversification of ideas.Terms of employment: This position will be on a contract basis for one year (with possibility of extension pending funding), at an average of 37.5 hours/week, and will be allowed some flexibility in work schedule, in consultation with the Board of Directors. In addition, the workload will be variable due to Calgary Pride programming and special initiatives. The successful candidate is expected to manage their time accordingly and take overtime hours as time in lieu at the earliest available opportunity.Submit your application, cover letter and resume no later than Friday April 30, 11:59 p.m. Mountain Time Here: https://bit.ly/3eca30TDO NOT APPLY BY EMAILWe thank those applicants who are interested in this position; however, only those candidates selected for an interview will be contacted.Job Type: Full-timeSalary: $55,000.00 per yearBenefits:Casual dressEmployee assistance programPaid time offWork from homeSchedule:Monday to FridayOvertimeWeekendsWork remotely:YesCOVID-19 precaution(s):Remote interview processSocial distancing guidelines in placeVirtual meetings 
Technical Product Owner
Staples Canada, Richmond Hill, ON
Technical Product Owner Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Retail Technology Technical Product Owner, you will be responsible for evaluating and implementing new solutions, and delivering new proof-of-concept projects at Staples for both employees and customers. This role is the conduit between the Technology team and the lines of business. You will translate the requirements from the business teams, and have an understanding of its execution from a technology perspective. You will build relationships and liaises with various stakeholders, internal and external, to understand the impact of any changes to products or services on our employee processes and customer engagement. Specifically, you will: • Work with business stakeholders to identify solutions which enable their line of business • Champion the needs of the business throughout the product lifecycle and ensuring what is delivered meets the original objectives • Ensure successful product delivery by proactively identifying risk and implementations migrations • Create and maintain product roadmaps for the applications within your portfolio • Partner with vendors on current and future product needs. Support the requests for quotes (RFQ) process with vendors, including analysis of vendor options when exploring new vendor relationships. • Identify, communicate and/or escalate issues, risks/dependencies, change requests and status to manage stakeholders' expectations. Some of what you need • 6-8 years working as a business analyst or technical role within the retail industry • 5+ years in large scale technology implementations across an organization • Strong knowledge of emerging or available retail products and solutions • Degree in business, economics or engineering with relevant work experience • Strong understanding and working knowledge of IT Retail Technology and Infrastructure. • Digital first mindset and comfort with ambiguity • Staying up to date on new technologies and how the industry is changing • A strong understanding of retail applications and operation models • Ability to distill complex details into a concise and clean manner for decision making purposes • Proven ability to manage multiple projects within a fast-paced and ambiguous environment • Strong business acumen, communication and presentation skills • Demonstrated ability in leading and managing cross-functional teams • Curious • Approachable • Passionate • Problem solver Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Product Manager
Fortinet, Burnaby, BC
DescriptionFortinet is currently looking for a talented individual to join our Product Management team to assist in the continued development of our Wireless and related Services product line as a Technical Engineer. As a member of the Product Management team, you will be responsible for engaging with various departments, including but not limited to Product Marketing, Hardware and Software Engineering teams, System Engineering and other sales related functions, to prepare documentation, videos, hand on labs and solution testing. This includes preparation of detailed guidelines, competitive analysis, product evangelism, knowledge transfer activities, and assisting with product launch and analyst engagements. This position will be responsible for promoting product functionality and solutions and driving product requirements while working closely with Fortinet Engineering and internal Product Management on precise deliverables. The successful candidate will have a Product Management or System Engineering technical background with directly related experience and the ability to prioritize requirements based on strategic and customer revenue opportunities, as well as product roadmaps planning based on resources availability and time-to-market considerations. KEY RESPONSIBILITIES: • To work closely with Product Management and Field teams to prepare detailed documentation, practical hands on labs, theoretical documentation and market research to assist Product Management in assessing priorities and competitive landscape. • To create regular reports to capture priorities and tasks. • To work with other product teams on integration paths and documentation including testing solutions where applicable. REQUIREMENTS: • Strong technical and market familiarization with networking and security technologies in general with a specific focus on wireless. • Hands on experience rather than theoretical discussion is strongly preferred. • 5+ years of industry experience, preferably in the networking, or security sectors. • Previous product management experience while desirable is not essential. The individual should be able to demonstrate an understanding the general product planning discipline, with previous cross collaboration teamwork experience in working with development engineering, field sales and directly with customers. • Candidates should have solid organizational skills and be excited about working hard in a challenging, fast-paced environment. • Must be a team player and have exceptional communication skills. • This position requires travel to customer and non-customer sites in North America and across the world. #GD #LI-CN1
Technical Account Manager
Fortinet, Burnaby, BC
DescriptionAs a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. Job Responsibilities • Collection, analysis and change recommendations of configuration information • Collection and analysis of customer network information • Collection and analysis of packet trace information • Recommend actions based on analysis • Customer education (gaps in networking, product knowledge etc • Installation and configuration assistance • Reproduction of customer environments on lab equipment • Follow up technical cases and manage the right expectation until the closure of the cases • Conduct weekly status conference calls with customers to report status of open issues and projects. • Conduct quarterly site visits for your managed accounts. • Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America) • Develop best practice deployment and troubleshooting methodology documentation. • Analysis of support request, completion of requests for information and documentation • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Job Skills Required • Minimum of five years relevant professional experience preferably in the network industry • Strong network security and routing experiences • Scripting and Windows server app experience • Exceptional customer service orientation and strong communications skills • Proficient with MS Word, PowerPoint, and Excel • Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications • Willing to travel Educational Requirements • Bachelors degree and/or relevant experience #GD #LI-MG1
Technical Account Manager
Fortinet, Ottawa, ON
DescriptionThe TAM / Technical Account Manager will provide post sales technical support to Fortinet Customer assigned accounts. This will include conducting technical meetings with Customers to highlight Fortinet's products and solutions. Job Duties and Responsibilities • Technical support through Forticare Platform • Collection, analysis and change recommendations of configuration information • Collection and analysis of customer network information • Recommend actions based on analysis • Installation and configuration assistance using service points • Reproduction of customer environments on lab equipment • Follow up technical cases and manage the right expectation until the closure of the cases • Conduct weekly status conference calls with customers to report status of open issues WSR. • Conduct Quarterly Service Report (QSR). • Work closely and provide direct technical email and phone support to our customers in the AMERICAS Region. • Develop best practice deployment and troubleshooting methodology documentation. • Analysis of support request, completion of requests for information and documentation. • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Qualifications (Education, Experience, and Certifications) • Bachelor / Engineering degree on Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority. • Must be a citizen, or be legal resident and have a valid working visa for the hiring country. • Must currently live in hiring country and close enough to attend office meetings. • At least 3 years of experience on design, installation and/or operation of network security solutions, including at least three of the following: Firewalls, VPNs, IDP/IPS, Antivirus Gateways, Web Content Filtering, AntiSpam, Vulnerability Managers, Database Security, VoIP Security. • Experience as operating systems administrator, either Microsoft Windows Sever or UNIX flavors/variants. • Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI. • Experience designing and/or operating/maintaining Wireless networking in a secure way. • At least 2 product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus. • At least 2 years of experience on engineering postsales activities, including technical meetings, Proof-of concepts, Technical trainings, product sizing, solution design, assisting and professional services. • An independent information/network/computer security certification from SANS, (ISC)2, ISACA, BS7799/ISO17799 is a plus Knowledge, Skills and Abilities • Strong oral and written communication skills in English, Spanish is a plus. • In-depth technical knowledge on computer networks and Internet security • Clear understanding of the engineering role within the technology-sales process. • Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH. • Strong understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5. • Strong analytical skills, oriented to details. • Ability to be autodidact and learn new knowledge areas on his/her own. • Proven track as problem solver. • Highly organized. Capable of working and multi-tasking across multiple projects. • Self-motivated, with ability to work without direct supervision. • Adaptable and flexible, operating in a fast-paced, dynamic environment. • Ability to speak Portuguese is a plus. • Demonstrated experience working on distributed teams is a plus. • Deep understanding of Database solutions and Database security systems is a plus. • Deep understanding of VoIP solutions and VoIP security systems is a plus. Working Conditions, Mental and Physical Demands • Travel requirements around 30% of the time. • Work in an office environment or remote work • Long periods of talking on the telephone • Ability to work after hours • No restrains to travel to USA, Mexico, Caribbean and South America. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. #GD #LI-MG1Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security features without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 450,000 customers trust Fortinet to protect their businesses.
Senior Product Manager - Digital Platform Health
Staples Canada, Richmond Hill, ON
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Senior Product Manager - Digital Platform Health, you will focus on maintaining and advancing the overall health of Staples Canada's digital platform. This position ensures that Staples Canada's digital platform and all connecting systems & technologies are operating at peak performance daily - this is an impactful and highly visible role within our organization. You will be required to review and setup the foundational process, systems, & technology to enable the ability to identify and drive data-driven decisions that help customers succeed within our digital platform. You will participate in setting strategy alongside the entire digital product management team and will touch on everything from APIs to user research to linking tickets and cases to our broader corporate strategy - so a strong technical background alongside strong business acumen is a must. This role will also have a significant opportunity to expand the scope of this portfolio. Each day will be challenging, fast paced, meaningful and rewarding. Specifically, you will: •Own all aspects related to digital platform health reporting and required development. •Develop communications & platform ticketing processes / technology. •Drive project prioritization decisions and clearly communicates direction and priorities across all stakeholders (sales, marketing, customer service, and technology). •Develop monitoring dashboards that can demonstrate the health of the digital platform. •Identify new features and functionality to develop. •Conduct stakeholder interviews, user research, and data analyses. •Write and prioritize requirement stories / develops business cases where required. •Provide routine and transparent product updates to executive level stakeholders via formal presentations and written communication. •Understanding of feature vs. platform focused priorities. •Stay informed of industry trends and best practices related to digital platform management. Some of what you need •5+ years' experience in a related field (Digital Product Management) •3+ years' hands-on technical experience •3+ years' experience at an eCommerce company •Prior direct/indirect people management experience an asset •Experience with both Agile and an understanding of Scrum/Kanban. •Demonstrated success in working within cross functional teams and effective project management and analytical/decision-making skills •BS/BA degree or equivalent (MBA an asset) •Agile certification an asset •Experience with site ticketing tools (eg. JIRA, DevOps, Zendesk) & modern digital analytics suites (Eg. Adobe, Google Analytics). •Familiarity with digital platform dashboard development & reporting •Strong analytical and data-driven decision making •Customer centric mindset •Curious •Approachable •Passionate •Solutions finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •Office environment •Option to work remotely •Travel required, 10% within Canada and USA
Product Security Manager
Fortinet, Burnaby, BC
Description Systems Specialist - Security Operations is expected to build trust and relationships with customers through technical architecture, solutioning and delivery of successful SOC services. The Systems Specialist is responsible for leading technical SOC projects, identifying and documenting technical security operations requirements, supporting customers on various cybersecurity security initiatives, keeping all stakeholders informed of project status, and managing issues to resolution. The Systems Specialist assists in the development and support of key process indicators for customer satisfaction, including repeatable measurement of customer satisfaction KPIs and working across Fortinet teams at the direction of the SOC director to facilitate needed operational corrective actions to address customer satisfaction issues. Roles and Responsibilities • Participate in a 24x7 SOC service delivery and operations team (may include on-call and weekend work) • Be the lead technical point of contact for all SOC service delivery to customers in different stages of requirement gathering, technical architecture & solutioning, onboarding, delivery and maintenance. • Work with Account Managers to conduct regular service review meetings with customers to further improve their experience with SOC service. • Communicate with stakeholders on technical service performance and project issues to deliver better customer experience by providing more visibility using data visualizations and streamlining processes. • Conduct and coordinate meetings and provide project update summaries • Communicate customer concerns, questions, and conflicts to management and service delivery, operations and engineering teams. • Collect feedback and work with Product Management teams on technology and service improvement opportunities, including new features and bug fixes. • Generate status reports and lead meetings to disseminate appropriate information to stakeholders. • Review and lead clarification of service scope captured in the service definition document • Develop and report customer satisfaction technical KPI Required Skills & Experiences • Strong understanding of network concepts, protocols, services and technologies • Strong understanding of layered security at data, OS and network levels • Strong understanding of Cyber Security Domains and Principles • Strong hands-on experience with SOC use case development and daily monitoring and operations • Strong hands-on experience with Incident Response playbooks, processes and procedures • Strong hands-on experience with Network and Security technologies such as Firewalls, SIEM, SOAR. • Experience with Fortinet products is a bonus. • Experienced with log\\data analysis, visualization and management tools • Familiar with Security Risk Assessment and Management • Familiar with ITIL framework and have experience with ITSM platforms • Familiar with security compliance standards and frameworks such as ISO27K and NIST Cybersecurity Framework • Experience working in a Managed Services environment • 3+ years of experience in an external customer facing technical leadership role within professional services or consulting organization • Project Management expertise specifically demonstrated success managing multiple customers on a long-term basis. Required Soft Skills • Interpersonal skills, active listening, client facing role experience • Excellent written and verbal communication, time management and organizational skills • Ability to work as a team player, with strong interpersonal and communication skills • Adept in planning, working in a fast-paced environment, and multi-tasking skills • Superior problem-solving skills • Self-directed, takes initiatives and have leadership skills • Understands the importance of discipline, consistency and communication Educational & Certification Requirements • Bachelor's Degree in Information Technology, Information Security/Assurance, Engineering or similar area of study; • At least 3+ years related experience and/or training; or equivalent combination of education and experience preferred. • Certifications such as CISSP, GIAC or EC-CSA is desirable #GD #LI-HP1
Technical Manager
Tolko Industries Ltd., High Prairie, AB
Technical Manager – Relocation support providedHigh Prairie, AlbertaOur Technical Managers work with departments across our organization to drive innovation in our products and processes and help us deliver superior products to our customers. Looking for a chance to work in a world-class OSB facility and make a real difference? Keep reading to learn more about this exciting opportunity!We’re looking for an experienced Technical Manager for our High Prairie OSB Division. Our mill is undergoing an exciting major rebuild and modernization of its main production press and you will be a key member on this project and our work going forward.Experience in leading the organization and supervision of technical aspects of process improvements, technology, research and development, along with a demonstrated knowledge of OSB (Oriented Strand Board)/EWP (Engineered Wood Products) manufacturing processes is critical for this role. Your proven analytical and problem-solving skills, commitment to safety, and focus on quality and continuous improvement will help you get results. On top of that, strong statistical knowledge and computer literacy will help set you a part. A post-secondary education in a related field is an asset.Your ideal workday will look something like this:You will lead with a strong focus on safety and provide feedback and support to our Process & Technical Coordinator.You will leverage your knowledge and experience in OSB/EWP to assist in the development and improvement of both new and existing products and processes.You stay on top of new industry developments and standards in technology and customer satisfaction in order to recommend, plan, and organize actions that will keep the mill current.You leverage your relationship-building and interpersonal skills to interact with our Sales and Production teams and keep the product cost model current.You use your knowledge of code requirements, third-party testing agencies and experience in statistical process control to plan, organize and implement resin or mill trials.We value diversity at Tolko and respect that experience and knowledge come in many forms. Even if you don't think you check every box, please apply. We would love to hear your story and have you grow with us.So, what’s in it for you?You’ll take on an exciting challenge with supportive team members.You’ll earn a competitive salary, plus an additional northern living allowance on top of your base pay.You will be eligible to participate in Tolko’s bonus program.Competitive benefits and retirement packages come standard, so you don’t have to choose between your bottom line and your wellbeing or your future.Relocation support including community connections so you can live (and play) where you work.Continued professional development through on the job and classroom training and reimbursement of tuition and membership fees.A positive, innovative, and inclusive work environment.If you want to work in a sustainable, future focused industry, there is no better place than Tolko. Our family has been producing innovative forest products for over 65 years. Our focus remains on sustainably managing our forests and our business for upcoming generations.We want YOU to join our family. Come Grow Here! Apply today at www.tolko.com/careers. Applications will be accepted until the suitable candidate has been selected.Want to know what it’s like to work for Tolko? Hear what our employees have to say!About High PrairieLocated four hours northeast of Edmonton, the Town of High Prairie is a thriving community with 26,957 hectares of park and protected natural assets. There are endless outdoor activities for both land and lake lovers alike and facilities include an arena, curling rink, indoor swimming pool, tennis courts and baseball diamonds. We honour that High Prairie is situated on the ancestral and traditional territory of the Cree, Dene and Métis. Watch this video to learn more about the community and find out why life is better here.Follow us on LinkedIn, Facebook, and Twitter to stay up to date on Tolko news and job postings.
Group Product Manager - Home Financing
BMO, Toronto, ON
Application Deadline: 04/29/2024Address:33 Dundas Street WestResearches, defines, aligns, develops and accountable on the performance management and analytics with P&L (profit and loss) accountability for the mortgage broker channel . Carries out market research, forecasting, and competitive analysis, and assesses problems to develop and implement solutions. Develops and delivers key business insights required for business enablement and growth . Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to define the key performance metrics for managing the performance of the broker channel. In this role the incumbent will have accountability of BMO's broker channel acquisition performance with focus on channel development, external partner relationship management, analytics, pricing and portfolio management. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Develops business analytics and insights (e.g. portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modelling).Breaks down strategic problems and analyzes data and information to provide insights and recommendations.Ability to useEnsures alignment between values and behaviour that fosters diversity and inclusion.Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Ensures alignment between stakeholders.Acts as a subject matter expert on relevant regulations and policies.Designs, implements, manages, and enhances our product offering for the broker channel throughout the product lifecycle. Leads the execution of strategic initiatives for the broker channel to deliver on business and financial goals in collaboration with internal and external stakeholdersLeads, develops, and manages strategies for reporting and forecasting and/or analytics teams within the business. Works in partnership with treasury, corporate funding, and external partners on additional requirements.Conducts independent analysis and assessment to resolve strategic issues.Leads/oversees and develops vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirementsDetermines and provides recommendations on product lifecycle.Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investmentDesigns and produces regular and ad-hoc reports, and dashboards. Completes internal and regulatory reporting, and attestations.Conducts complex market research, competitive intelligence, and data analysis.Influences and/or determines credit product risk parameters and metrics. Identifies existing and potential risks and develops risk management controls and processes.Monitors key product performance and growth metrics to identify trends and recommend action plans.Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute.Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Develops and implements action plans that meet financial and growth metrics.Develops problem evaluation frameworks and defines research approach.Assesses customer/consumer and channels analysis and develops recommendations.Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales.Continuously improves processes to identify issues and deliver optimal customer experience.Works with partners to develop salesforce training and materials and manages change.Broader work or accountabilities may be assigned as needed. Qualifications: Typically, 7+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience. Desirable to have experience in mortgage broker industry Desirable to have experience in RESL product management Strong experience with consumer / commercial credit applicable to retail and business financing products.Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and proceduresStrong knowledge of product delivery infrastructure systems and underlying product interdependencies.In-depth retail and business banking environmental awareness / understanding.In-depth risk management associated with new and existing product development and management.Strong knowledge of process coordination and management. Deep knowledge of various measurement technologies such as: analytics and visualization software such as Base SAS, SAS EG, Power BI Expert in using specialized query and database tools - SAS, SQL, and various reporting tools including, but not limited to PowerBI, TIBCO Spotfire, TIBCO BPM, SQL, SAS and Tableau Strong knowledge of banking product management and associated industry and regulatory requirements.Verbal & written communication skills - Expert.Analytical and problem-solving skills - Expert.Influence skills - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - Expert.Building business cases - in-depthResearching market trends - in-depth/ExpertRelationship management - in-depth/ExpertCapital management - goodAnalytics and reporting - ExpertProduct marketing - in-depthNegotiation skills - goodSoftware and systems architecture knowledge - good/in-depthFinancial Understanding - good/in-depthAble to manage ambiguity.Data driven decision making - In-depth / Expert.Grade:8Job Category:People Manager / GestionnaireWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Group Product Manager - Home Financing
BMO Financial Group, Toronto, ON
Application Deadline: 05/30/2024 Address: 33 Dundas Street West Job Family Group: Customer Solutions Researches, defines, aligns, develops and accountable on the performance management and analytics with P&L (profit and loss) accountability for the mortgage broker channel. Carries out market research, forecasting, and competitive analysis, and assesses problems to develop and implement solutions. Develops and delivers key business insights required for business enablement and growth. Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to define the key performance metrics for managing the performance of the broker channel. In this role the incumbent will have accountability of BMOs broker channel acquisition performance with focus on channel development, external partner relationship management, analytics, pricing and portfolio management. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Develops business analytics and insights (e.g. portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modelling). Breaks down strategic problems and analyzes data and information to provide insights and recommendations. Ability to use Ensures alignment between values and behaviour that fosters diversity and inclusion. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Ensures alignment between stakeholders. Acts as a subject matter expert on relevant regulations and policies. Designs, implements, manages, and enhances our product offering for the broker channel throughout the product lifecycle. Leads the execution of strategic initiatives for the broker channel to deliver on business and financial goals in collaboration with internal and external stakeholders Leads, develops, and manages strategies for reporting and forecasting and/or analytics teams within the business. Works in partnership with treasury, corporate funding, and external partners on additional requirements. Conducts independent analysis and assessment to resolve strategic issues. Leads/oversees and develops vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirements Determines and provides recommendations on product lifecycle. Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment Designs and produces regular and ad-hoc reports, and dashboards. Completes internal and regulatory reporting, and attestations. Conducts complex market research, competitive intelligence, and data analysis. Influences and/or determines credit product risk parameters and metrics. Identifies existing and potential risks and develops risk management controls and processes. Monitors key product performance and growth metrics to identify trends and recommend action plans. Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute. Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality. Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution. Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. Develops and implements action plans that meet financial and growth metrics. Develops problem evaluation frameworks and defines research approach. Assesses customer/consumer and channels analysis and develops recommendations. Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales. Continuously improves processes to identify issues and deliver optimal customer experience. Works with partners to develop salesforce training and materials and manages change. Broader work or accountabilities may be assigned as needed. Qualifications: Typically, 7+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience. Desirable to have experience in mortgage broker industry Desirable to have experience in RESL product management Strong experience with consumer / commercial credit applicable to retail and business financing products. Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures Strong knowledge of product delivery infrastructure systems and underlying product interdependencies. In-depth retail and business banking environmental awareness / understanding. In-depth risk management associated with new and existing product development and management. Strong knowledge of process coordination and management. Deep knowledge of various measurement technologies such as: analytics and visualization software such as Base SAS, SAS EG, Power BI Expert in using specialized query and database tools SAS, SQL, and various reporting tools including, but not limited to PowerBI, TIBCO Spotfire, TIBCO BPM, SQL, SAS and Tableau Strong knowledge of banking product management and associated industry and regulatory requirements. Verbal & written communication skills - Expert. Analytical and problem-solving skills - Expert. Influence skills - In-depth / Expert. Collaboration & team skills; with a focus on cross-group collaboration - Expert. Building business cases - in-depth Researching market trends in-depth/Expert Relationship management in-depth/Expert Capital management - good Analytics and reporting Expert Product marketing in-depth Negotiation skills good Software and systems architecture knowledge good/in-depth Financial Understanding good/in-depth Able to manage ambiguity. Data driven decision making - In-depth / Expert. Compensation and Benefits: $84,000.00 - $156,000.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Technical Product Manager to develop and implement a comprehensive cloud strategy and solutions
S.i. Systems, Calgary, AB
S.i. System's client is looking for a Technical Product Manager to develop and implement a comprehensive cloud strategy and solutions.MUST HAVES:Proven experience as a Technical Product Manager or a Cloud Architect Strong understanding of cloud computing technologies, trends, and architectures (AWS, Azure, GCP).Good understanding of IoT ecosystems and how they can be effectively supported and optimized through cloud technologiesNICE TO HAVES:Certification with AWS, Azure and/or GCPFamiliarity with the mining industry or related domainsExperience and/or certification with Pragmatic MarketingExperience and/or certification with SAFe framework Apply
Senior Technical Product Owner
Teck Resources, Vancouver, BC
Summary As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. Technical is comprised of Digital Analytics, Digital Systems, Technical Services and Enterprise Improvement Planning, Autonomy and Innovation. RACE is Teck's Digital Transformation program and the Digital Analytics (DA) group (https://www.teck.com/technology) is a key contributor to RACE and acts as an enabler of innovation and digital transformation for the mining industry. DA is comprised of nearly 350 professionals spanning across teams including Software Development, Data Science, Architecture, Product Development, Customer Success and Support, Operations, Sales, Marketing and Business Development. These teams are at the heart of the technological innovation happening at Teck and provide solutions that use artificial intelligence and big data to diagnose, predict and prescribe actions to improve safety, sustainability and production, and drive operational outcomes across the mining value chain. Reporting to the Acting Manager, Platform the Senior Technical Product Owner plays a pivotal role in the planning, execution, and success of the multi-customer platform's technical products. They bridge the gap between technical development teams and business partners, ensuring that the product aligns with the platform's strategic goals and meets customer needs. The role involves working closely with cross-functional teams, including development, marketing, sales, product and customer support. Responsibilities Product Strategy Develop and articulate a clear product vision and strategy aligned with overall Teck objectives Conduct market research and competitor analysis to find opportunities and trends Roadmap Planning Craft and maintain a detailed product roadmap that outlines features, enhancementsand releases over time Prioritize features based on customer feedback, business valueand market demands Requirement Definition Collaborate with partners to gather and define detailed product requirements Translate business needs into technical specifications and user stories Cross-Functional Collaboration Collaborate with development teams to ensure the timely and successful delivery of product features Collaborate with marketing and sales teams to develop go-to-market strategies Work closely with other Product Owners to ensure alignment on strategy and delivery of objectives Quality Assurance Support the definition and implement QAprocesses to ensure the product meets high standards of performance and reliability User Experience (UX) Collaborate with UX/UI designers to build a seamless and intuitive user experience Iterate on product design based on user feedback and usability testing Product Launch Plan and implement product launches, including coordination of marketing, sales, product and customer support activities Metrics and Analysis Establish key performance indicators (KPIs) to measure the success of the platform and its products and services Analyze product metrics and user feedback to make data-driven decisions Risk Management Identify and mitigate potential risks associated with product development and release Proactively address challenges and obstacles to ensure successful project delivery Continuous Improvement Iterate on product features based on user feedback, market trends, and technological advancements Stay updated on industry standard processes and new technologies Qualifications Proven 8+ years experience as a Technical Product Manager / Owner or in a similar role Bachelor's or Master's degree in a relevant field Working experience within sophisticated, cross-functional teams Highly technical, product focused professional that with excellent communication and interpersonal skills i.e. plays nice with others Proven track record in modern, cloud based B2B/B2C platform environments Strong technical background with the ability to understand and communicate complex technical concepts Demonstrated proficiency in stakeholder management Experience with sophisticated analytics and data processing Excellent project management and organizational skills Effective communication and presentation abilities Analytical approach with a focus on data-driven decision-making Why Join Us? At Teck, we offer more than just a job - we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure. Teck employees receive access to our total rewards program and comprehensive benefits package that promote physical, mental, financial, and emotional well-being. This includes but is not limited to: • Annual Performance Bonus • Profit Share Plan • Health Spending Account • Personal Spending Account • Extended Health Care • Dental and Vision Care • Employer Paid Pension Plan • Life Insurance and Disability Coverage • Paid Sick Leave, Vacation and Holidays • Virtual Telemedicine and additional support for overall well-being • Employee and Family Assistance Program (EFAP) Salary Range: $115,000 - $142,000 The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity. Job Segment: User Experience, QA, Quality Assurance, Senior Product Manager, Cloud, Technology, Quality, Operations Apply now »
Senior Product Manager with people management experience for their Workday Integrated Services
S.i. Systems, Vancouver, BC
Our post-secondary education client is seeking a Senior Product Manager with people management experience for their Workday Integrated ServicesThis is a fixed-term employment role going till 30 July 2025. Hybrid model: 1 day/week on-site in Vancouver. Candidates MUST be located or be willing to relocate to Vancouver, BC.Must Have:4+ years experience as a Product Manager or Project Manager2+ years experience leading and managing ERP or application support teamsExperience in requirement analysis and business process re-engineering Nice to Have:Experience in supporting Enterprise Resource Planning (“ERP”) systemsWorkday and ITIL experienceCertification and/or experience in continuous improvement and operational excellence methodologies (i.e., Lean, Six Sigma)Prior experience in agile methodologies preferredResponsibilities:The Senior Product Manager - Workday Integrated Services (WD-IS) is responsible for ensuring the products and services delivered through the eco-system of Workday systems continually meet the needs of the community. This position works closely with the P&C, Finance and Student Services functional area leaders and IT leadership team to ensure the WD-IS team’s operational performance framework and priorities aligns with the functional area needs and the broader strategies and objectives.This position leads a team of functional area Product Managers and Strategic Analytic Consultants and Coordinators to ensure operational, tactical and strategic functional requirements are met.This position is responsible for managing and overseeing the strategic development and implementation of Workday product and service improvements over time.Creates a respectful working environment and coaches their team to achieve their potential.Reporting to the Associate Director, the position partners with the IT leadership team to oversee the delivery of product and service, facilitating ongoing continuous improvement efforts related to the Workday eco-system.Partners with operational areas pursuing and leading continuous service improvement for ongoing operational improvement activities. Partners closely with leadership across all Workday enabled functional areas to develop a long-term, strategic view for improving functionality of product solutions, providing technical expertise as required.May manage or support management of external vendor relationships. Apply
Software Development Manager
Aaron Consulting Inc., Toronto, ON, CA
ACI is hiring!Aaron Consulting Inc is a consulting firm focused on providing the best end-to-end integrated solutions to our clients with a specific focus on multi-national corporations and large North American financial institutions. We provide a variety of management consulting services and leverage our integrated relationships with domestic integration service providers, offering our clients with the best solutions at an exceptional value.To drive our expansion and continuous growth, we are actively searching for a qualified professional to help us expanding into the software solution sector. We are looking for a software development manager to lead our software solution team strengthening our business.Job SummaryThis is a full-time, permanent position. As the software development manager, you will be responsible for leading software solution team that addressing customers’ business needs with appropriate solution. Your responsibilities include the following:Lead all software development projects, work hand-in-hand with client lead to gather insights and analyse customers’ business challenges, provide comprehensive software design and solutionParticipate client engagement meetings and workshops, articulate business requirement and translate them into software development specificationsManage all the activities of the software development lifecycleEnsure appropriate procedures and processes are followed during the full software development life cycleMake sure all development projects are in time and within budgetControl the risk of project, communicate with management and clients for risks on timeline and budgeting.Review software product specifications and requirementsReview test cases (unit test, API test, user acceptance test) and executionDocument software development specificationsMonitor overall development statusWrite, review and revise product requirements and specificationsReview change of requirements during executionProvide technical support to other functions within the companyPlan, organize, direct, control and evaluate the operations of information systems with customers’ & partners’ systemManage the software development team includingHire and onboard development team membersSet goals to team members and review periodicallyProvide guidance and coaching to team members to continuously improve individual technical skills and team productivitiesLead the Asian market development, assist management to develop and grow Asian marketsAssist managing director to prepare solution bidding and proposalParticipate in pre-sales activities and present solutionsDesign target system architecture, implementation plan and budgetingProvide insights and help development team to integrate with Asian clients’ local (specific) payment systems (e.g. Alipay, Wechat Pay etc.).Job RequirementsA bachelor’s degree in Computer Science, Information Technology, Engineering or a related discipline is required of a software development managerEquivalent software development experience is a must, experiences in business & operation is a big plusFamiliar with a variety of programming languages, codes and processes. Up to date knowledge with the latest development software is a big plusExceptional troubleshooting skills and be able to assess quickly complex programming applicationsExcellent interpersonal, written and verbal communication skillsSalary: 60-70/hr with annual bonus related to company's business performance. If interested, please send your resume & cover letter to .
Product Manager, Anaplan
BCLC, Kamloops, BC
Product Manager, Anaplan Location: Kamloops, BC, CA Job Function: Finance Corporate Services and Internal Audit BCLC exists to generate win-wins for the greater good. For our people, our players, our province, and our planet. Lottery | Casino | Sports Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world. We generate win-wins by asking our employees, partners, and government stakeholders to continually evaluate the impacts of all activities and decisions on individuals, institutions, communities and the planet. Motivated and guided by our social purpose, everything we do must benefit the greater good. We want you to be where you feel you can do your best work. This job can be done remotely providing you reside in BC. For those who prefer working in a community with others, we have two beautiful offices in convenient locations: 2940 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops This is a Temporary 15 Months, Full Time opportunity Expected Salary Range: $101,122.00 - $126,403.00 - $158,003.00 Our typical hiring range will be +/- 5% of the midpoint shown above Factors influencing this decision include qualifications and market conditions for the role The Company For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians. We continue to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.636 billion in net income to the Province of B.C. to support First Nations, local host governments, health care, education and community programs across the province. Job Summary: Reporting to the Director, the Product Manager, Anaplan will design, build, and implement an Anaplan Enterprise Performance Management (EPM) tool throughout all phases of the EPM transformation to enable forecasting, planning, budgeting, and reporting at BCLC (this includes but not limited to, all P&L items across multiple business lines and cost centers, capital, projects, balance sheet and cash flow). This role will play a key function in shaping and guiding Finance & Corporate Services through a connected planning journey. This role is responsible for defining and developing financial models within Anaplan and other functional designs using best practice methods and a consistent set of principles, standards, and guidelines. The Product Manager, Anaplan is recognized as the senior technical resource providing EPM-related expertise to support the selected tool and be a key player within the "Center of Excellence" (COE) and will translate business and technical requirements into enterprise system solutions. Key Accountabilities: Designs, builds, and drives an Enterprise Performance Management (EPM) solution that is flexible and integrated. Manages the relationship between the development teams, the business, and our Anaplan System Integrator partner for translating business capability requirements into effective development plans and deliveries for the implementation of Anaplan for Financial, Planning and Analysis. Leads design conversations and works in collaboration with Business Analysts, Solutions Architects, and other cross-functional stakeholders to provide technical expertise in identifying, evaluating, and developing solutions that meet user requirements by utilizing the Anaplan platform. Applies business and functional knowledge and expertise to set the direction for solution delivery aligned to business goals in the implementation of business aligned EPM solutions. Serves as a SME and provides expert technical and business process support for EPM, including problem identification and resolution, integration of technical solutions and demonstrated ability to communicate future direction with business leaders. Prepares key deliverables such as design documents, development inventory, and test documentation. Develops, implements, and maintains policies, procedures, training materials and standards to support effective daily administration, issue resolution, and data integrity. Translates enhancement requirements from the business into conceptual architectural design, and functional requirements. Identifies and addresses potential issues and risks associated with the solution and implements mitigation strategies as necessary. Manages enhancements and continuous improvement efforts of completed modules, including the prioritization of them based on the overall Anaplan roadmap. Acts as key point of contact for any discussions required with the EPM vendor, including negotiates, reviews, and manages EPM vendor contracts for the ongoing maintenance and servicing of system(s). Maintains the EPM system post Go-Live and leads development of new use cases. Investigates and analyzes opportunities to help improve business efficiencies and maximize use of Anaplan. Leads testing and training programs during EPM transformations to users to ensure they can effectively utilize the EPM solution. Minimum Required Qualifications: Education and Experience University degree in one of either Management Information Systems, Finance, or Business Management; 5 - 7 years of Financial Planning & Analysis experience, including experience building and implementing financial models; 3 years of progressive experience in Anaplan; Anaplan Certifications are an asset; Chartered Professional Accountants designation is an asset; Equivalent combination of education and experience may be considered. Technical Requirements Expert knowledge and implementation experience in Anaplan EPM solutions knowledge; Understanding of Agile methodologies. Strong analytical and problem-solving skills; Strong business acumen to align both business objectives and FCS strategies with Systems initiatives and configuration; Deep understanding of data architecture and integration across platforms; Strong communicator and able to effectively convey information to both technical and non-technical stakeholders with a collaborative mindset; Strong negotiation and strategic influencing skills; Demonstrated team leadership skills including the ability to act as a change agent to champion continuous change and improvement; Excellent analytical skills and the ability to develop processes and methodologies; Proficient in Microsoft; What's in it for you Robust wellness programs to enhance your physical, mental, social, financial and career well being We pride ourselves on our work-life integration and our 37.5 hour work week. Our Play It Forward program provides volunteer hours for our people each year See all our rewards here However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience. We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong . Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out ! Did you know BCLC is an industry leader in player health & responsible gambling? Find out more ! We are trained in neurodivergent hiring. If you require accommodation so you can be at your best in the interview, please let us know: [email protected] . All candidates must be at least 19 years of age and legally eligible to work in Canada
Senior Product Manager - Service
Coveo Solutions inc., Quebec City, QC
The Mastermind Behind the Killer Features  As a Senior Product Manager, you will work with multiple teams to help influence our product roadmap. You will work in close collaboration with your product manager and be THE reference in identifying all the latest trends on the market and shaping our new functionalities, making them more innovative than ever! Furthermore, you’ll work closely with our R&D development teams, translating client requirements into technical activities and ensuring a good understanding of the functionalities’ orientations and business objectives.   You will contribute to the roadmap of our Service line of business, which improves Self-Service and Agent Assisted Service experiences in complex service environments, and includes features like Case Assist, the Insight Panel, and integrations for Salesforce, Slack and In-Product Experiences. As our Senior Product Manager, you will:  Grab a cup of coffee and hop on a call to gather feedback from a major account. Stay on the line with the account manager to discuss takeaways. Spend a few minutes reading a competitor’s latest product briefing to see where they stand against our offering. This can be key in roadmap prioritization! Spend some time with one of our biggest clients to make sure they are properly trained in using our solution, and help our customer success team deploy the latest feature updates. Meet with engineering leads to talk about the specs of the latest enhancements you’ve been defining for the last few weeks. Hold a call with our product marketers to work on messaging, sales collateral and service offerings that are aligned with the latest improvements. Here is what will qualify you for the role: A great product manager is exceptionally good at gathering intelligence, can strategize, and knows the technical and business lingo to work alongside with an elite engineering team AND business teams. He/She also has a go-getter mentality to make things happen, is resourceful and ready to get technical. Most of all, we will be looking for: 5-8 years of experience in product management. A technology enthusiast. Someone who loves getting out of their comfort zone. Extremely good business acumen. What would make you stand out: Knowledge of Salesforce (a huge plus!). Industry experience with service or support. Strong communicator. Strong team player. From collaborating with your fellow product managers, to aligning with stakeholders and developers. And of course... a keen interest with AI solutions!  Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable. Send us your application, we want to hear from you! Join the Coveolife!  We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Manager Technical Operations
Thermo Fisher Scientific Inc., Mississauga, ON
pbuJob Description/u/b/pp/pdivdivpAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer./pp/ppbHow will you make an impact?/b/p/divdivpspanspanManage the Process Engineering team and /spanspanprovides/spanspan /spanspanleadership and /spanspantechnical direction and guidance in the areas of manufacturing processes and technology, process improvement, quality performance for commercial batches, /spanspanassistance/spanspan in the pre-commercial lots run by Operations and technical support for the execution of Pharmaceutical Development Services (PDS) projects./span/spanspan /span/p/divdivpspan /span/p/divdivpbWhat will you do?/b/p/divdivullipspanspanMentor, /spanspanguide/spanspan and coach the department team from a technical perspective to increase level of knowledge and /spanspanexpertise/spanspan./span/spanspan /span/p/lilipspanspanLead execution of projects for products that are transferring into the site once they have reached scale up, feasibility and the validation stage./span/spanspan /span/p/lilipspanspanAttend/spanspan mid-stage PDS and /spanspanDPS/spanspan /spanspantech transfer opportunity meetings to ensure that speed and success of implementation is in line with site capabilities and /spanspancapacity/spanspan./span/spanspan /span/p/lilipspanspanEnsure a smooth and orderly transition of projects from PDS or clients into /spanspanDPS /spanspanOperations ensure that batches /spanspancompleted/spanspan in the Good Manufacturing Practices areas that are to be used for regulatory filings and purposes do satisfy the regulatory needs./span/spanspan /span/p/lilipspanspanCollaborate with and /spanspanadvise/spanspan Director/spanspan/Sr Manager Operations/spanspan and operations staff on product process issues and troubleshooting./span/spanspan /span/p/lilipspanspanReview PDS and commercial batch records for containment, safety, and accuracy of process./span/spanspan /span/p/lilipspanspanDevelop proposed process trains for new products potentially entering the commercial plant./span/spanspan /span/p/lilipspanspanProvide scientific and technical input directly or via staff to the quality organization to support conclusions and resolutions with regards to deviations, investigations, audits, /spanspancomplaints,/spanspan and Corrective Action Preventative Actions (CAPA) etc./span/spanspan /span/p/lilipspanspanProvide technical /spanspanassistance/spanspan with 24-hour shift coverage for the execution of trial, feasibility or pre-commercial batches run by Operations./span/spanspan /span/p/lilipspanspanTrack quality performance trends and keep CAPA actions on track./span/spanspan /span/p/lilipspanspanSchedule and manage day-to-day activities in the department as well as prepare and circulate departmental activity reports and schedules, including team metrics./spanspan /span/spanspanspanDevelop, /spanspanpropose,/spanspan and help implement continuous improvement plans for /spanspancapacity/spanspan, /spanspanprocesses/spanspan and technologies./span/spanspan /span/p/lilipspanspanLead client interactions during validation observation visits./span/spanspan /span/p/li/ul/div/divdivdivullipspanspanSupport site on new business initiatives through client visits and proposal generation./span/spanspan /span/p/lilipspanspanPromote a safe working environment, report potential /spanspanhazards,/spanspan and ensure all direct reports follow the Environmental Health and Safety procedures./span/spanspan /span/p/lilipspanspanSelect, /spanspandevelop,/spanspan and evaluate staff to ensure the efficient operation of the function. Wor/spanspank/spanspan with and /spanspanadvise/spanspan staff on administrative policies and procedures. Recommend changes in staffing and budgets as needed. Staff may include internal and third parties. /span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbHow will you get here?/b/p/divdivpspan /span/p/divdivpbspanEducation:/spanspan /span/bspanspan /span/spanspan /span/p/divdivpspanspanCollege/spanspan/Technical School/spanspan diploma in related/spanspan technical/spanspan field/span/spanspanspan./span/spanspan /span/p/divdivpspanspanBachelor’s degree in engineering/spanspan, /spanspanScience,/spanspan or related field preferred/span/spanspan /span/p/divdivpspan /span/p/divdivpbspanExperience:/spanspan /span/bspan /span/p/divdivpspanspanMinimum /spanspan7/spanspan years’ /spanspanprevious/spanspan experience in Manufacturing, Quality, Technology /spanspanTransfer/spanspan or relevant contract manufacturing /spanspancGMP regulated /spanspanenvironment/spanspan./span/spanspan /span/p/divdivpspanspanMinimum /spanspan3/spanspan years’ /spanspanprevious/spanspan supervisory experience./span/spanspan /span/p/divdivpspanspanPrevious/spanspan project management and/or client experience. /span/spanspan /span/p/divdivpspan /span/p/divdivpbspanEquivalency/span/bispan:/spanspan /span/ispan /span/p/divdivpspanspanEquivalent combinations of education, training, and relevant work experience may be considered. /span/spanspan /span/p/divdivpspan /span/p/divdivpbspanKnowledge, Skills, Abilities: /span/bspan /span/p/divdivpspanspanStrong/spanspan /spanspanknowledge /spanspanand understanding of manufacturing/operational processes. /spanspanExcellent knowledge of /spanspanGood Manufacturing Practices and Food and Drug Administration (FDA) compliance knowledge/spanspan. /spanspanStrong/spanspan /spanspaninterpersonal and communication skills/spanspan (both /spanspanoral and written)/spanspan./spanspan /spanspanThe ability to motivate and influence/spanspan. /spanspanAbility to meet deadlines and prioritize multiple project deliverables./spanspan /spanspanComfortable dealing with all levels in the organization /spanspanas well as /spanspandirectly/spanspan with clients. /spanspanDemonstrated computer /spanspanproficiency/spanspan with Microsoft Office programs. /spanspanProficiency/spanspan with the English language/spanspan. /span/spanspan /span/p/div/divdivpspan /span/p/divdivpbspanStandards and Expectations: /span/bspanspan /span/spanspan /span/p/divdivpspanspanFollow all Environmental Health Safety Policies and Procedures. Work collaboratively with fellow team members, modelling positive team principles and partnering to meet project and departmental /spanspanobjectives/spanspan. Carry out all duties within strict compliance /spanspanto/spanspan quality /spanspansystems SOPs/spanspan and Good Manufacturing Practice (GMP). Maintain workspace in a clean and orderly fashion. /spanspanActively engage in and adhere to departmental systems in order to maintain a smooth and efficient workflow (visual management, scheduling systems, etc.)./spanspan /spanspanBe client and patient conscious at all times./spanspan /spanspanUnderstand Key Performance Indicators and strive to improve the performance of the team by identifying areas for system improvements and engage in problem solving./spanspan Models positive thinking and is open to change, motivating the team to adapt to shifts in priorities and new ways of working. Proactively /spanspanidentify/spanspan areas for improvement in the execution of procedures. Communicate risks to timelines in a proactive manner. Consistently strives to improve skills and knowledge in related /spanspanfield/spanspan. /spanspan /span/spanspan /span/p/divdivpspan /span/p/divdivpOur Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one global team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued./ph2Apply today! http://jobs.thermofisher.com/h2/div
Sr. Technical Service Manager - ECS
SAP, Toronto, ON
We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering customers total cost of operation. As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. EXPECTATIONS AND TASKS Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. Following are the key tasks that this role will perform: Primary contact for the customer regarding technology discussions. Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond). Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture &roadmap; establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, Successfactors etc. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management. High proficiency in customer communications and presentations is required. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies, etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP). Willingness to undertake customer-related travel on short notice. LANGUAGE SKILLS Fluency in English is a MUST, any other language an asset. WORK EXPERIENCE 8+ years of experience with SAP Basis administrative duties REQUIRED. 8+ years of customer-facing SAP Technical Consulting experience. 8+ years of solution design, enterprise architecture, and or SAP implementation. SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred. LOCATION This is a hybrid role which requires working from one of the SAP offices listed below three (3) days a week or on-site with customers or partners. Offices: Vancouver, Toronto, or Calgary #SAPECSCAREERS We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $88,700-$185,400 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com Requisition ID: 386407 | Work Area: Information Technology | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid Requisition ID: 386407 Posted Date: Mar 28, 2024 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 20% Location: Toronto, ON, CA, M5K 1B7