Overview of salaries statistics of the profession "Technical Services Manager in Canada"

Technical Service Product Lead: Harvey 2402 Job Description:Our company is an innovative engineering and design company specializing in, high-quality and top-performing, yet reasonably priced electrical mobility solutions, such as Ebikes.We make e-vehicles for recreational enthusiasts, urban and business commuters, and family cyclists.We are an established business with an ambitious vision and five-star customer reviews, headquartered in Vancouver, Canada.We are currently seeking a full-time Technical Product Manager/Service Manager to join our team.If you enjoy working in a collaborative environment, have a passion for innovation and mobility, experience in electro-mechanical systems, and are looking to be a part of a growing and dynamic team, this might be the role for you!We are constantly encouraged to learn and grow and given lots of opportunities to push the boundaries of your expertise.You will also work on cool, environmentally friendly products, and showcase their technical aspects to customers and businesses. What You Will Do:As Technical Product/Service Lead, you’ll be the operations lead for our Service Center at our main location in the Vancouver / Burnaby area.This role will work on our technical products, whether they are Ebikes, or Electrical Conversion Kits, or other innovative solutions we continuously work on.It includes assembling, installation, and quality assurance and control for safety before delivery.You’ll train your team or go through training with your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, and take an active lead in ensuring the right solutions / products are built and delivered to your customers.If you like to problem solve, work with customers to solve their repairs and installation issues on bikes, motors, controllers, conversion kits, and specially if you are comfortable with creating video guides for every new product, we want you! Day-to-Day Activities:Supervise the work of electrical and mechanical technicians and other assigned personnel for timely implementation of planned activities, installation, and repairs work orders for each product, in the workshop or through Remote Video callPerform duties peculiar to and normally required in the trade of electric motors, controllers, bicycles, following recognized procedures and techniques for such workPerform other related duties as assigned by the engineering manager during the design, prototype, installation, and improvement of each technical productAbility to create instruction and procedures (Document and Video Guides) for each technical product (Not to be Camera Shy!)Fault finding and wiring checking with knowledge of electric motors, Controllers, LCDs, programming, and similar systems, such as in Electric Bicycles; Test wiring connections with test equipment like volt/ohmmeters and oscilloscopesProvide training to junior technical staff, dealers, or individual customers for assembly, repairs, and replacementAssist in inventory management of materials, such as bike accessories, tools, spare parts, and other materials as neededEnsure a safe and healthy work environment for the technicians, increase equipment availability to meet the needs of Operations, with proper care and maintaining of all technical assets, as well organization and cleanliness of the workshopShould be able to handle the workshop effectively with a focus on improvements and knowledge of modern concepts of maintenanceMaintain records and prepare reports on repairs completed or on units requiring future special service, as well as tools Physical Requirements and Special Demands:Required standing or sitting for several hours straight at a timeFrequently bend and twist throughout the dayRegularly lift over 40 lbs. What You Bring:Technician Diploma in Electrical and Electronics Engineering or Mechanical & Electrical Engineering backgroundEquivalent plus 4 to 5 years’ experience as a Senior Electro-Mechanic with experience as Team Leader / Workshop SupervisorComprehensive experience as bicycle mechanics, and/or electric bikesGood knowledge of workshop equipment, parts interpretation, and electrical/mechanical inventoryPrior experience working in a service department or customer-facing roleHigh level of competence in oral and written communication, with computer/smartphone literacy for supervising customer ticketing systemsA positive and friendly attitude and motivation to help every customer find what they need, with the ability to work in a fast-paced environmentA passion for bikes, micro-mobility, tech, and for reducing the environmental impact of the transportation industryPrevious experience with electric bikes or scooters is a plus!Proactive approach to staying up to date on industry changes and trends  This is a fulltime positionSalary of $22.00 - $25.00 per hour depending on experienceBenefits package available after 3 months,    

Plumbing & Heating Service Manager:  Harvey 2407 We are currently looking for a Plumbing & Heating Service Manager, for our company that is located in Burnaby, BC.We are looking for an experienced Service Manager with 10 years plus of working experience in the Plumbing & Heating industry.Must have all tickets required. Duties:Responsible for the scheduling and supervision of technicians’ to effectively provide residential and commercial plumbing and heating service, repair and installation for customersOversee technical support, customer service and quality assurance.Supervise and delegate service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting technician meetings, counseling and training technicians, completing time sheets, evaluating performance and supervising work assignments to ensure effective operations.Responsible for organizing and dispatching service orders.Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills.Provide technical support to the field via smartphones.Review and audit technician paperwork daily; ensure that all equipment is in proper operating condition, to include maintaining high quality appearance of service fleet and equipment.Monitor the dispatch function for our service techs to ensure the appropriate technician is selected based on customer needs.Resolves customer issues and complaints to ensure customer satisfaction.Assists the General Manager with data collection and report preparation.Maintain our current customer base and generate new businessPrepare Preventative Maintenance ProposalsBe on-call or ensure someone is on-call for after hour calls.Observes and enforces all safety and Company rules and regulations in the performance of duties.Qualifications:Consistent track record of meeting or exceeding annual sales objectives.Excellent negotiation, communication and presentation skills.Journeyman Red Seal, Plumbing and Gas "B" Ticket.Minimum of 10 years of Service Management experience in the Plumbing and Heating industry in the Residential and Commercial sectorsExperience in hydronic & forced air heating, for boilers & furnaces and have electrical and controls knowledgeMust be committed to customer service and able to handle all incoming service calls, emails, and be very well organized to meet deadlines.Have good written and oral communication skills and be proficient with emails, word, excel.Have a pleasant outgoing personality and able to fit in with our team.Ability to pass a background check and drug screen This is a fulltime positionSalary of $80,000 to $100,000 or more, per year, depending on current experienceBenefits package is availablePerformance bonus is available Note: Applications will be sent to [email protected]

Calgary Pride is a not-for-profit organization that has been serving Calgary since 1990 and remains a vital part of the local gender and sexually diverse community, positioning Calgary as a 2SLGBTQ+ destination for both national and international visitors.Our mandate is to advance visibility and inclusion for Calgary's gender and sexually diverse communities; to do this, we endeavour to build strong community partnerships, implement ongoing programs like Reading with Royalty (story-time program for ages 0-12), Queerly Festive (Free holiday dinner & show), Evolve: Pride Amplified (Queer & Trans Youth Fundraiser) and produce Calgary's premier celebration of diversity, Calgary Pride Week, Parade & Festival.Role & ResponsibilitiesThis newly created, paid position will work within a collaborative leadership team, reporting to the Board of Directors. They will be primarily responsible for all the logistical and technical requirements, production elements, and infrastructure associated with the annual Pride Parade & Festival and year round programming.Year round programmingEnsure all major logistical requirements, production elements, and infrastructure are in place for Calgary’s Pride’s annual events and programs, including critical paths, production schedules, and show flows, risk management, accessibility, and environmental plans.Virtual Festival & Parade for 2021Manage the production and execution of online broadcasting including the final product of 5X20 Min “Pride Cast” in August 2021, and 8-10 Hours for Parade day on September 5, 2021Logistical support of artists including show flow development, artist transportation, technical rider advancement, audio/visual coordination, scenic/staging developmentIT support with system administration, user provisioning, training, technical support, system implementation / integration / automation, security monitoring, data management.Logistical support for the #OurPride fundraising programming in 2021In person Festival & Parade (anticipated for 2022)Liaising with City of Calgary Departments, agencies and contractors to ensure all necessary documents, permits, licensing and inspections are acquired, in compliance, completed and in place in alignment with all timelines, including road closures, building permits, and site electrical.Specific focus will be given to managing and executing logistical elements of the in-person Parade , in collaboration with the Board of Directors with committees, including application management, float/participant staging plans and community notification plans.Specific focus will be given to managing and executing logistical elements for the in person festival, in collaboration with the operations leadership team and volunteer committees, including site plan development (CAD drafting), contractor and market vendor booking/coordination.Logistical support for liquor service including sales workflows, product selection, ordering, delivery and returns coordination.Logistical support of equipment including POS, cash handling, refrigeration, service, etc.IT support with system administration, user provisioning, training, technical support, system implementation / integration / automation, security monitoring, data management.Qualifications Please clearly demonstrate in your application how you meet the following qualifications:Familiarity with Calgary Pride’s mandate and programming.A post-secondary degree, certification or equivalent experience in one or more areas including, Business Administration, Event Production, Communications, Project Management or Technical Production.Film production, and video editing experienceComfort working with streaming platforms and applicable digital studio software (YouTube, Facebook Live, StreamYard, etc.)Possess interpersonal skills required when working with both technical and non-technical personnel at various levels within the organizationFlexible schedule and ability to set hours as neededPossess a passion for the community, and demonstrate an understanding of current challenges and opportunities within gender and sexually diverse communitiesExperience in, or understanding of, including a diversity, equity and inclusion lens into all programming include the annual Pride Festival and Parade.Ability to appreciate unique experiences of queerness, particularly as this relates to intersectional barriers to access and inclusion.Aptitude to critically think, work with complexity, and prioritize changing demands.Calgary Pride is an equal opportunity employer, is strongly committed to diversity, equity, and inclusion, and encourages applications from gender and sexually diverse candidates, racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, and others who may contribute to organizational diversification of ideas.Terms of employment: This position will be on a contract basis for one year (with possibility of extension pending funding), at an average of 37.5 hours/week, and will be allowed some flexibility in work schedule, in consultation with the Board of Directors. In addition, the workload will be variable due to Calgary Pride programming and special initiatives. The successful candidate is expected to manage their time accordingly and take overtime hours as time in lieu at the earliest available opportunity.Submit your application, cover letter and resume no later than Friday April 30, 11:59 p.m. Mountain Time Here: https://bit.ly/3eca30TDO NOT APPLY BY EMAILWe thank those applicants who are interested in this position; however, only those candidates selected for an interview will be contacted.Job Type: Full-timeSalary: $55,000.00 per yearBenefits:Casual dressEmployee assistance programPaid time offWork from homeSchedule:Monday to FridayOvertimeWeekendsWork remotely:YesCOVID-19 precaution(s):Remote interview processSocial distancing guidelines in placeVirtual meetings 

DescriptionAs a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. Job Responsibilities • Collection, analysis and change recommendations of configuration information • Collection and analysis of customer network information • Collection and analysis of packet trace information • Recommend actions based on analysis • Customer education (gaps in networking, product knowledge etc • Installation and configuration assistance • Reproduction of customer environments on lab equipment • Follow up technical cases and manage the right expectation until the closure of the cases • Conduct weekly status conference calls with customers to report status of open issues and projects. • Conduct quarterly site visits for your managed accounts. • Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America) • Develop best practice deployment and troubleshooting methodology documentation. • Analysis of support request, completion of requests for information and documentation • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Job Skills Required • Minimum of five years relevant professional experience preferably in the network industry • Strong network security and routing experiences • Scripting and Windows server app experience • Exceptional customer service orientation and strong communications skills • Proficient with MS Word, PowerPoint, and Excel • Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications • Willing to travel Educational Requirements • Bachelors degree and/or relevant experience #GD #LI-MG1

DescriptionThe TAM / Technical Account Manager will provide post sales technical support to Fortinet Customer assigned accounts. This will include conducting technical meetings with Customers to highlight Fortinet's products and solutions. Job Duties and Responsibilities • Technical support through Forticare Platform • Collection, analysis and change recommendations of configuration information • Collection and analysis of customer network information • Recommend actions based on analysis • Installation and configuration assistance using service points • Reproduction of customer environments on lab equipment • Follow up technical cases and manage the right expectation until the closure of the cases • Conduct weekly status conference calls with customers to report status of open issues WSR. • Conduct Quarterly Service Report (QSR). • Work closely and provide direct technical email and phone support to our customers in the AMERICAS Region. • Develop best practice deployment and troubleshooting methodology documentation. • Analysis of support request, completion of requests for information and documentation. • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Qualifications (Education, Experience, and Certifications) • Bachelor / Engineering degree on Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority. • Must be a citizen, or be legal resident and have a valid working visa for the hiring country. • Must currently live in hiring country and close enough to attend office meetings. • At least 3 years of experience on design, installation and/or operation of network security solutions, including at least three of the following: Firewalls, VPNs, IDP/IPS, Antivirus Gateways, Web Content Filtering, AntiSpam, Vulnerability Managers, Database Security, VoIP Security. • Experience as operating systems administrator, either Microsoft Windows Sever or UNIX flavors/variants. • Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI. • Experience designing and/or operating/maintaining Wireless networking in a secure way. • At least 2 product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus. • At least 2 years of experience on engineering postsales activities, including technical meetings, Proof-of concepts, Technical trainings, product sizing, solution design, assisting and professional services. • An independent information/network/computer security certification from SANS, (ISC)2, ISACA, BS7799/ISO17799 is a plus Knowledge, Skills and Abilities • Strong oral and written communication skills in English, Spanish is a plus. • In-depth technical knowledge on computer networks and Internet security • Clear understanding of the engineering role within the technology-sales process. • Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH. • Strong understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5. • Strong analytical skills, oriented to details. • Ability to be autodidact and learn new knowledge areas on his/her own. • Proven track as problem solver. • Highly organized. Capable of working and multi-tasking across multiple projects. • Self-motivated, with ability to work without direct supervision. • Adaptable and flexible, operating in a fast-paced, dynamic environment. • Ability to speak Portuguese is a plus. • Demonstrated experience working on distributed teams is a plus. • Deep understanding of Database solutions and Database security systems is a plus. • Deep understanding of VoIP solutions and VoIP security systems is a plus. Working Conditions, Mental and Physical Demands • Travel requirements around 30% of the time. • Work in an office environment or remote work • Long periods of talking on the telephone • Ability to work after hours • No restrains to travel to USA, Mexico, Caribbean and South America. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. #GD #LI-MG1Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security features without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 450,000 customers trust Fortinet to protect their businesses.

We are the Maritimes' John Deere Dealership with 15 locations to serve you.We are looking for a skilled, dedicated person to fill the position of Service Manager at our New Glasgow, NS location.Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.PurposeThe Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.ResponsibilitiesAs a leader of service operations, the Service Manager will:Maintain a safe environment and ensures customer satisfactionSuccessfully communicate job expectations, monitors job results and coaches employees to achieve optimal resultsEnsure all manufacturer warranty procedures are followed by service department staffUtilize business systems to create and monitor work/repair ordersMain point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updatesCreate schedules and staffing requirements, and assign jobs based on priority and technical skill setMonitor department efficiencies, operational budget, and expensesActively participates in recruiting, staffing and development of training plans for all service department staffRequirements3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).Above average computer skills (Microsoft Office etc.)A proven ability to effectively communicate with team members to achieve desired results.A basic understanding of service department financials, and the capability to analyze and interpret internal reports.Experience in the agricultural, heavy equipment, or related industry considered an asset.Why work with usWe offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan.We are now offering a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).Please submit your resume today!

We are your Maritimes' John Deere dealership with 15 locations to serve you.We are looking for a skilled, dedicated person to fill the position of Service Writer at our Upper Onslow, NS location. Please note: If we are impressed with your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.Purpose:Assist the Service Manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.Responsibilities:Process all warranty claimsCheck tech's time punches dailyScreen service calls and direct calls as neededProcess internal work ordersOrder and apply parts for work ordersCommunicate with Deere on Parts and/or Service Issues when requiredExperience, Education, Skills and Knowledge:Ability to use standard desktop load applications such as Microsoft Office and internet functionsKnowledge of office proceduresGeneral understanding of mechanical/technical terms is preferredHigh School Diploma or equivalent experienceCompany Advantages: We offer an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan. We also offer a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).Please submit your resume today!

Job Type:Permanent Work Model:Hybrid Reference code:125952 Primary Location:Toronto, ON All Available Locations:Burlington, ON; Calgary, AB; Edmonton, AB; Halifax, NS; Kitchener, ON; Ottawa, ON; Toronto, ON; Vancouver, BC Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Experience a firm where wellness matters. Be expected to share your ideas and to make them a reality. As a project manager, you will lead and manage projects on multiple leaves, deliver on actives that will propel your career forward!What will your typical day look like? This role will work within a small, dedicated team to deliver solutions while ensuring our instance stays aligned to our internal best practices. The main focus of delivery will center around our Audit practice and ensuring we deliver solid solutions that underpin the overall compliance strategy of Audit within our firm. In this interesting and diverse role, you will: Be able to work with many other ServiceNow professionals across the globe to provide input on setting standards and path forward to collectively deliver solutions internally within Deloitte. Manage the QAP release strategy. Manage the quality of backlog and be accountable to it. Drive ServiceNow upgrade planning and execution. Understand system limitations and collaborate with the architects to produce alternate solutions. About the team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let's talk about you Required: Minimum 3+ years of experience in ServiceNow. Minimum 1+ years of experience in supervisory or people management functions. Expert knowledge of enterprise grade Service Management platforms and their application to complex hybrid cloud and on premise solutions Good understanding of IT Security standards, policies, procedures. Preferred: Prior experience in professional services environment or similar Demonstrated ability in solution or enterprise architecture ServiceNow Certified System Administrator or ServiceNow CIS is an asset. CISA certification is desirable but not necessary. Total RewardsThe salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Information Technology, IT Architecture, Developer, Equity, IT Manager, Technology, Finance

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!ABOUT THE TEAM Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP's RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management. We create a stable foundation for our customers' IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation. THE ROLE As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. Following are the key tasks that this role will perform: Primary contact for the customer regarding technology discussions Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond). Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc. EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management. High proficiency in customer communications and presentations is required. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies, etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP). Willingness to undertake customer-related travel on short notice. WORK EXPERIENCE 3+ years of experience with SAP Basis administrative duties REQUIRED. 3+ years of customer-facing SAP Technical Consulting experience. 3+ years of solution design, enterprise architecture, and or SAP implementation. SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred. #SAPECSCareers We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 60,400 - 136,000 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com Requisition ID: 385960 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-HybridRequisition ID: 385960 Posted Date: Apr 18, 2024 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: Montreal, Quebec, CA, H3B 0B3

The Opportunity Responsible for leading all technical support to external and internal customers including continuous improvement and total cost of ownership (TCO) reduction initiatives, reliability monitoring, and project management of new machine builds. Responsible for the Mining Rebuilt center, regional Parts and service business and the National Mining project team. The Role Promote a culture of safety including strict adherence to Wajax EH&S policies and procedures as well as those of the customer and Provincial/Federal OH&S. Provide leadership to technical team including workload assignment and balancing, training, and performance management. Define and implement a consistent reliability and technical support process and team to ensure: Customer technical meetings are beneficial and drive continuous improvement in product problem resolution, engineered upgrades, and OEM support. Continuous review of component rebuilds processes and procedures, developing and implementing improvements to add value, increase reliability, and reduce cost. Improved communication with OEM on all product problems CI opportunities. Project manage mining machine builds and major outages as required including: Understand project scope, customer requirements, and terms and conditions. Create and/or communicate project schedule, EH&S Plan, and Training/Access requirements. Manage and report any changes, delays, technical, legal, or commercial issues that may develop during the project. Manage the procurement of auxiliary/support equipment and suppliers as required for assigned projects. Support project supervisor(s) as required during builds. Responsible for supporting the business of Parts & Service sales to customers. Manage Parts & Service sales and ensures profit margin targets are met. Identify issues and work with co-workers to resolve them in a timely manner. Provide training and support for all Parts & Service technicians and supervisors. Ensures that parts inventory levels meet customer demand and service levels meets customer expectations. Manage branch personnel performance, safety, training, and customer service. Work with customers, suppliers, and co-workers to fulfill service orders and inquiries with service and cost expectations. The Candidate Education: Experience's. in Mechanical, Electrical, or Mining Engineering or HET w/ management Work Experience: 10+ years in mining equipment maintenance, repair, and assembly. Knowledge: Mining equipment, maintenance planning, organization, reliability engineering, project management, computer skills The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements Award-Winning Health and Wellness Program By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

We are the Maritimes' only John Deere Dealership with 15 locations to serve you.We are looking for a skilled, dedicated person to fill the position of Service Manager at our New Glasgow, NS location. PurposeThe Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.ResponsibilitiesMaintain a safe environment and ensures customer satisfactionSuccessfully communicate job expectations, monitors job results and coaches employees to achieve optimal resultsEnsure all manufacturer warranty procedures are followed by service department staffUtilize business systems to create and monitor work/repair ordersMain point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updatesCreate schedules and staffing requirements, and assign jobs based on priority and technical skill setMonitor department efficiencies, operational budget, and expensesActively participates in recruiting, staffing and development of training plans for all service department staffRequirements3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).Above average computer skills (Microsoft Office etc.)A proven ability to effectively communicate with team members to achieve desired results.A basic understanding of service department financials, and the capability to analyze and interpret internal reports.Experience in the agricultural, heavy equipment, or related industry considered an asset. What We OfferFull-time employmentOpportunity for advancement within a progressive organizationCompetitive compensation package which includes salaryFamily health benefitsCompany pension planBoot and tool allowanceWe are now offering a personal finance training program through Enriched Academy for all our employees Please note:  If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index.  Please keep an eye for it in your email.  Sometimes it goes to your junk mail.Please submit your resume today!

Our client in the Kitchener/Waterloo vicinity is currently looking for a Personal Lines Technical Service Representative/Underwriter.Your responsibilities will be, but not limited to: You must possess:A RIBO license in good standingA minimum of 3 years experience as a RIBO licensed broker or alternatively an underwriterMaintain current knowledge of carrier underwriting and current industry changesThorough understanding of industry reports for example; Autoplus, MVR’s and HITSSIG XP experience is preferred; however, willing to train the right incumbent The ability to correct all billing discrepanciesCompleting policy changes in carrier portals associated with policiesEmpathy towards othersExcellent verbal and written communication skillsGood presentation skillsA positive attitudeWillingness to work in an office environment and get along with others/collaborationAdaptable to an ever-changing environment Process applications Run daily activities following procedures of the brokerage Adhering to all carrier’s binding authorityConfirm estimates are accurate Applications are complete for upload to carrier portalsUpon completion issuing policies in carrier portalsProcess new business policies upon receipt from the company Bill as per procedures from the brokerageComplete daily Electronic Data Interchange and work effectively resolving EDI issues as they could ariseAssist in Broker Management System training of new staff *While we appreciate all those that apply, due to the volume of resumes we receive, we will only be reaching out to those individuals who are qualified for this role. Resumes are kept of file for future opportunities. What the company provides:Motivated and inclusive cultureCompetitive salary RRSP with company matching componentProfessional development opportunities, tuition reimbursement

Posting Title BAND 3 - Service Manager Position Classification Band 3 Union N/A Work Options Remote Location Abbotsford, BC V2S 1H4 CACampbell River, BC V9W 6Y7 CACranbrook, BC V1C 7G5 CAHope, BC V0X 1L0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $86,200.00 - $122,100.01 annually Close Date 4/29/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Social Dev & Poverty Reduction Ministry Branch / Division Service Management Operations Job Summary Context: The Ministry of Social Development and Poverty Reduction is proud to be an equal opportunity employer; we strive to ensure all employees contribute in meaningful ways, bring their full self to work and celebrate their differences. The ministry focuses on reducing poverty, creating opportunities, and increasing inclusion.The Information Services Divisionare technology leaders, planning and delivering successful solutions with information management and information technology (IM/IT) services to both the Ministry of Social Development and Poverty Reduction and the Ministry of Children and Family Development. The Role: The Service Manager is a people leader who oversees the Social Sector Service Desk or the Access Management Teams. These teams provide social sector staff with support and secure access to ministry applications. The Service Manager strives to develop high performing teams with a focus on service excellence, user experience and diversity.Job Requirements: University degree in Business, Computer Sciences, or a related discipline and minimum two (2) years of *related experience; OR Diploma in Business, Computer Sciences, or a related discipline and minimum four (4) years of *related experience; OR An equivalent combination of education, experience and training may be considered. *Related experience includes all of the following: Experience leading, developing, and motivating professional teams to achieve successful operational goals. Experience at a senior level managing and leading client-focused technology operations, preferably with a service desk/incident management focus. Experience developing and implementing information management and information technology (IM/IT) policies. Experience identifying, evaluating and managing risk from a business and technological standpoint. Experience working with the ITIL framework. Preference may be given to candidates with one (1) or more of the following: Experience managing and leading client-focused technology operations, including a focus on business process improvement. Experience working in the social sector and/or supporting applications or business processes in the social sector. Certification or training in Change Management and/or ITIL. Experience managing budgets over $1 million/year. Experience managing more than 20 staff. For questions regarding this position, please contact [email protected] .About this Position:Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.This position is excluded from union membership.An eligibility list may be established.Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, itmay notbe used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information:A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Leadership and Management

UNLIMITED POSSIBILITIES AHEAD.Position: Service Manager Status:Full-TimeLocation: RichmondDepartment:ServiceWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS:Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and External, Training & Development opportunities for skill development and growth Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive Extended Health and Dental plan; tailored toward Associate wellness Recognition and Engagement Events! The Service Manager is primarily responsible for the profitable and efficient operation of the dealership's service department. S/He will accomplish this objective by establishing strong customer relationships, operating the department at maximum productivity, creating a good work environment, and effectively managing department resources.ROLE & RESPONSIBILITIES: Recruit and provide training for service department staff to promote customer satisfaction and high quality service. Ensure that customer complaints and misunderstandings are handled in a fair, timely, and professional manner. Generate and continually strive to increase labour sales by planning and executing ongoing service advertising program. Review performance of service advisors and evaluate and train on an ongoing basis. Ensure that all necessary shop equipment is available, and maintain a safe working condition. Review quality control procedures on an ongoing basis to ensure all staff are complying with policies and procedures. Control department budgets and other expenses. Meet with dealership management routinely to review service department performance, set future performance objectives, plan promotional activities, and discuss additional departmental matters. Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 10 years of experience in automotive dealership service department. Strong analytical, organizational and people skills. Working knowledge of automotive equipment parts and accessories. Current knowledge of local sources of supply. Ability to motivate and train department staff. Ability to maintain records and prepare reports using a computerized equipment maintenance system. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to make sound decisions in a manner consistent with the essential job functions. Ability to work constructively with members from all departments within the dealership. We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.https://orag.bamboohr.com/careers/3936 JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.

Application Deadline:06/13/2024Address:100 King Street WestJob Family Group:Human ResourcesDesigns and develops learning solutions that help advance performance and drive business impact. Applies instructional design expertise to create and curate technical learning solutions that achieve measurable improvements to individual and group performance, development, and/or productivity and business results. Works on a variety of learning projects, initiatives, and platforms/mediums to support of the execution of learning strategies. Key Responsibilities: Builds and coordinates technical learning solutions, curriculums, and events to drive upskilling in technical domains. Develops multimedia learning content, instructional materials, and learning support resources across learning channels (instructor led training, informal learning, self directed learning). Creates engaging learning materials, catering to various learning styles and levels of technical expertise. Collects and analyzes data to quantify the learning impact and measures of learning effectiveness. Contributes to continuous improvement of learning solutions, strategies, and processes to ensure relevancy and accuracy. Supports learning audiences and stakeholders before, during, and after learning/training delivery. Collaborates with technical and business partners to understand learning needs and creates learning solutions based on assessment of technical knowledge levels. Supports the design, development, and management of effective learning and performance-focused solutions (e.g., assesses client needs, develops the learning strategy, designs program, and identifies delivery methods and methodology). Ensures the delivery of learning strategies, courses and programs to leaders and employees to enable them to meet performance objectives related to enterprise and business/group goals; facilitates learning courses and programs. Supports the development of tailored messaging, which may include writing, editing, and distributing communications. Broader work or accountabilities may be assigned as needed. This is an individual contributor role. Qualifications: Typically between 2-7 years of relevant experience and education in the related field of study or an equivalent combination of education and experience. Experience in developing, delivering, and/or facilitating technical learning/training solutions for technical/ business professionals based on instructional design best practices. Familiarity with cloud platforms (AWS/Azure), artificial Intelligence/machine Learning, emerging technologies, or technical domains is preferred. Understanding of learning management system (LMS) is preferred. Knowledge of adult learning theory, neuroscience of learning, multimedia design, eLearning, or authoring tools is preferred. Ability to take technical information and distill it to key messages that make sense for the audience. Deep knowledge and technical proficiency gained through extensive education and business experience. Experience in learning design and facilitation - In-depth. Attention to detail with a focus on execution - In-depth. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem-solving skills - In-depth. Compensation and Benefits:$68,000.00 - $126,000.00Pay Type: SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsWe’re here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Application Deadline: 06/13/2024Address: 100 King Street WestJob Family Group:Human ResourcesDesigns and develops learning solutions that help advance performance and drive business impact. Applies instructional design expertise to create and curate technical learning solutions that achieve measurable improvements to individual and group performance, development, and/or productivity and business results. Works on a variety of learning projects, initiatives, and platforms/mediums to support of the execution of learning strategies. Key Responsibilities : Builds and coordinates technical learning solutions, curriculums, and events to drive upskilling in technical domains .Develop s m ultimedia learning content , instructional materials, and learning support resources across learning channels (instructor led training, informal learning, self directed learning) .Create s engaging learning materials , catering to various learning styles and levels of technical expertise .Collect s and a nalyze s data to quantify the learning impact and measure s of learning effectiveness .Contribute s to continuous improvement of learning solutions, strategies, and processes to ensure relevancy and accuracy .Supports learning audiences and stakeholders before, during, and after learning /training delivery .Collaborates with technical and business partners to understand learning needs and create s learning solutions based on assessment of technical knowledge levels .Supports the design, development, and management of effective learning and performance-focused solutions ( e.g., assesses client needs, develops the learning strategy, designs program, and identifies delivery methods and methodology ) .Ensures the delivery of learning strategies, courses and programs to leaders and employees to enable them to meet performance objectives related to enterprise and business/group goals; facilitates learning courses and programs.Supports the development of tailored messaging, which may include writing, editing, and distributing communications.Broader work or accountabilities may be assigned as needed.This is an individual contributor role . Qualifications: Typically between 2 - 7 years of relevant experience and education in the related field of study or an equivalent combination of education and experience.Experience in developing , delivering, and/ or facilitating technical learning /training solutions for technical / business professionals based on instructional design best practices.Familiarity with cloud platforms (AWS/Azure), a rtificial Intelligence/ m achine Learning, emerging technologies, or technical domains is preferred.Understanding of learning management system (LMS) is preferred.Knowledge of adult learning theory, neuroscience of learning, multimedia design, eLearning, or authoring tools is preferred.Ability to take technical information and distill it to key messages that make sense for the audience.Deep knowledge and technical proficiency gained through extensive education and business experience.Experience in learning design and facilitation - In-depth.Attention to detail with a focus on execution - In-depth.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem-solving skills - In-depth.Compensation and Benefits:$68,000.00 - $126,000.00Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Our client in the Kitchener/Waterloo vicinity is currently looking for a Personal Lines Technical Service Representative/Underwriter. Responsibilities:Process applicationsRun daily activities while following brokerage proceduresAdhere to all carrier’s binding authorityConfirm estimates are accurateApplications are complete for upload to carrier portalsIssue policies in carrier portalsProcess new business policies upon receipt from the company Bill as per procedures from the brokerageComplete daily Electronic Data Interchange and work effectively resolving EDI issues as they could ariseAssist in Broker Management System training of new staffMaintain current knowledge of carrier underwriting and current industry changes Requirements:A RIBO license in good standing3+ years experience as a RIBO licensed broker or underwriterThorough understanding of industry reports for example; Autoplus, MVR’s and HITSSIG XP experience is preferred; however, willing to train the right incumbent Ability to correct billing discrepanciesEmpathy towards othersExcellent verbal and written communication skillsGood presentation skillsAbility to work in an office environment and get along with others/collaborationAdaptable to an ever-changing environment What the company provides:Motivated and inclusive cultureCompetitive salary RRSP with company matchingProfessional development opportunitiesTuition reimbursement While we appreciate all those that apply, due to the volume of resumes we receive, we will only be reaching out to those individuals who are qualified for this role.Resumes are kept of file for future opportunities.

OverviewAt Paladin Security the difference is in the details. We are committed to taking the time to understand any security challenge our client may face and assist in developing a security program tailored to those needs. Paladin Security Group is the leading security company of choice amongst some of the most respected institutions in the country. We are focused on innovation and dedicated to the growth of our employees while providing industry-leading service to our valued clientele.With Paladin's recent growth, there is a management opportunity based in Lethbridge, Alberta. Reporting to the Operations Manager for Healthcare, the Client Service Manager will manage a variety of contracts throughout Lethbridge and surrounding area with a focus on Healthcare Security.Job Skills / RequirementsJob Function:•Develop and maintain strong client relations by identifying and creating strategies to continuously exceed client expectations•Primary point of contact for the day-to-day operations regarding the contract•Responsible for overseeing the execution of the clients and external stakeholders needs and upholding contract obligations•Must be able to proactively understand and manage client and external stakeholders' expectations for service needs and delivery•Ensure a high standard of performance and strong customer service focus from employees•Monitor business margins on a monthly basis to ensure profitability and efficiency•Maintain Paladin's Occupational Health and Safety program•Create, manage and participate in emergency management plans with the security team and direct staff during incident response activities•Provide disciplinary action, mentoring, and professional development to all frontline staff•Work with People and Culture to ensure staffing levels are maintained to meet contractual obligations•Maintain effective communication, information flow, rapport between all team membersQualifications:•Post-secondary education in Business Administration or Security Management, or proven relatable experience•Certified Healthcare Protection Administrator or Certified Protection Professional designations through IAHSS/ASIS is an asset•Minimum of five years managerial experience with a demonstrated history of progressive management responsibilities•Solid understanding of gap analysis and action plans•Demonstrates a clear understanding and application of the criminal code and provincial regulations as they relate to security•Experience in law enforcement, protective services or security management is an asset•Proven ability to build and maintain strong working relationships both internally and externally•Demonstrates out of the box and solution orientated thinking•Comfortable conducting meetings, presenting, and leading issue-resolution seminars with senior management and clients•Demonstrates strong leadership capabilities and has a proven maturity•Valid Class 5 unrestricted driver's licenseWhat You Can Expect from Us:•An opportunity to join one of Canada's Best Managed Companies•A competitive compensation package based on previous experience•A company leading in Quality Standards with a 360 Degree Quality Assurance Program for Environmental Standards and Occupational Health and Safety Standards•Access to all support systems including our three 24/7 Operations Centers and our National Quality Standards and Support Team•Company paid professional development programs•A dynamic and challenging opportunity in a performance-based company with limitless opportunity for personal career growth Education Requirements (Any) High School Diploma/GEDAdditional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview. Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid VacationThis job reports to the Operations Manager This is a Full-Time position 1st Shift. Number of Openings for this position: 1

Oversee the Customer Service responsibilites of low rise residential projectsProvides guidance and support to field Customer Service team and oversees coordinated service repair work on homes in conjunction with construction, based on pre-occupancy and after sales service.Resolve escalated purchaser issues form pre-delivery presentations with home purchasers in compliance with the Tarion new home warranty program and Ontario Building Code.Clearly reports and communicates field conditions to management and department heads.Staffs and trains Customer Service Associates to control filed sites.Communicates with the Departments to ensure policies and procedures are followed.Reviews, changes and enhances established policies and procedures to improve current.Responsibilities of this position include, but are not limited to:Prepare monthly Customer Service Report with respect to communities.Collect, review, schedule and complete warranty service Supervise, manage and motivate Customer Care Associates Prepare Customer Care Managers' Personal Action Forms Conduct Customer Care Associates Evaluations annuallyReview and route Accident and Incident Reports - as needed Organize manpower to cover employee absences on specific projects - as needed Prepare disciplinary correspondence for Associates for review by Director - as neededProvide status/concern updates to management Enforce company policy and procedures with Customer Care Team Manage and maintain the Emergency service programManage the warranty service program and conciliation according to set objectives for service repairs and warranty items identified formPre-delivery, 30 Day and Year-end inspections, obtaining Homeowner acknowledgement for work completion Review work schedules completed by service team and provide customer care coordinators with trade partner contacts to complete warranty work Inspect work completed by service team based on agreed upon schedule and provide ongoing guidance and technical support Monitor, order and replenish service repair materialsOther duties as requiredMPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants5-10+ years of previous Canadian experience in a low-rise residential production new home warranty management position A MUSTKnowledgeable with Tarion warranty program and Ontario Building CodePreferred Specifications: Demonstrated leadership ability Proven ability to deliver exceptional customer serviceAbility to work well individually and in a team setting, demonstrating professionalism Must have previous experience in the volume/production home construction service industryBudget preparation, administration and variance reporting experienceDemonstrated computer literacy Ability to interface with "aggressive" homeownersDiplomacy with Business Partner Associates and homeowner Knowledge of Tarion (new home warranty act) and OBC Knowledge of construction processesStrong communication skills, internal and external - written and verbal Demonstrated ability to manage conflict and convey solutions for problem resolutionRequires daily travel from community to community Valid driver's license, must provide a clean driver abstract as daily travel is required

NOTE: Applicants must attach a resume to their application.        JOB SUMMARY: Is responsible for the following: managing the Facilities Department for all of Zone 1B of Vitalité Health Network, which includes administering operating, maintenance and renovation budgets; managing the facilities maintenance and operations team; facilitating communication between the team members; standardizing operating procedures; and maximizing the performance of the groups reporting to the position. Chairs department meetings and does performance appraisals for the employees reporting directly to the position. In collaboration with the Major Infrastructure Project Manager of Zone 1B, is responsible for planning and managing construction and renovation projects in Zone 1B facilities. Is responsible for reviewing architectural and engineering designs (mechanical, electrical, structural), in addition to technical specifications for various projects. In collaboration with the Space Coordinator and Director of Hospital Activities, participates in managing and assigning rooms. With the collaboration of the Supervisor of Moves, Storage and Furnishings, is responsible for planning and coordinating moves and storage. Finally, is responsible for coordinating the work of internal and external teams with various contractors and department managers while also satisfactorily planning required service interruptions and making contingency plans. Performs any other tasks required to meet facilities’ operational needs. REQUIREMENTS: Engineering degree (civil, mechanical, electrical, building) relevant to facility management and good standing with the Association of Professional Engineers and Geoscientists of New Brunswick (APEGNB) OR college engineering diploma (civil, mechanical, electrical, building) and good standing with the New Brunswick Society of Certified Engineering Technicians and Technologists OR any combination of training and experience deemed equivalent; Five to seven years’ experience in facility management, i.e. in preventive or corrective maintenance and operations, in addition to experience managing renovation and construction projects in a major facility, including progressive experience in a leadership role; Experience in the hospital field considered an asset; Knowledge of how to operate a preventive maintenance system; Proficiency with computers and software; Knowledge of, and ability to operate, AutoCAD software; Knowledge of, and ability to operate, a project management software application considered an asset; Experience estimating construction and renovation projects; Experience managing construction projects; Experience with lock out and tag out procedures;Knowledge of Microsoft suite applications such as Word, Excel, Outlook and PowerPoint; Interpersonal skills; Good knowledge of legislation, regulations, codes and standards applying to buildings as well as to employee health and safety. Knowledge of those specifically applying to hospital facilities considered an asset; Strategic thinking abilities and innovation- and collaboration-oriented management style; Strong problem-solving and planning skills; Time management, priority setting and quick response skills; Ability to work independently and as part of a team; Physical ability to perform assigned work; Good work history (performance and attendance); Good reference from previous position; Adherence to professional ethics principles, the network’s management philosophy and organizational values; Adherence to Vitalité Health Network’s confidentiality rules.  NOTES: The candidate may be required to work in other facilities within the zone. Position to be reviewed by the Part III Classification Committee. The above requirements may be verified through oral, written or practical tests during the selection process. Should there be no fully qualified applicants, this position will not necessarily be reposted. If you wish to be considered for this position and meet most of the requirements, you are encouraged to apply at this time. The employer reserves the right to shorten or extend temporary assignments for operational reasons. We thank all applicants. However, only those selected will be contacted.