We use cookies to improve the user experience, analyze traffic and display relevant ads.
Details Accept
Enter position

Overview of salaries statistics of the profession "Commercial Marketing Manager in Canada"

Receive statistics information by mail
Unfortunately, there are no statistics for this request. Try changing your position or region.

Найдите подходящую статистику

B2B Marketing Manager

Смотреть статистику

Brand Marketing Manager

Смотреть статистику

Campaign Marketing Manager

Смотреть статистику

Channel Marketing Manager

Смотреть статистику

Client Marketing Manager

Смотреть статистику

Content Marketing Manager

Смотреть статистику

CRM Marketing Manager

Смотреть статистику

Customer Marketing Manager

Смотреть статистику

Digital Marketing Manager

Смотреть статистику

Direct Marketing Manager

Смотреть статистику

Display Marketing Manager

Смотреть статистику

E-Commerce Marketing Manager

Смотреть статистику

Email Marketing Manager

Смотреть статистику

Enterprise Marketing Manager

Смотреть статистику

Events Marketing Manager

Смотреть статистику

Field Marketing Manager

Смотреть статистику

FMCG Marketing Manager

Смотреть статистику

Global Corporate Marketing Manager

Смотреть статистику

Group Marketing Manager

Смотреть статистику

HVAC Marketing Manager

Смотреть статистику

Internal Marketing Manager

Смотреть статистику

International Marketing Manager

Смотреть статистику

Online Marketing Manager

Смотреть статистику

Performance Marketing Manager

Смотреть статистику

Product Marketing Manager

Смотреть статистику

Regional Marketing Manager

Смотреть статистику

SEO Marketing Manager

Смотреть статистику

Social Marketing Manager

Смотреть статистику

Technical Marketing Manager

Смотреть статистику

Trade Marketing Manager

Смотреть статистику
Show more

Recommended vacancies

Print and Marketing Sales Associate Part Time
Staples Canada, Lindsay, ON
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Copy & Print Centre Representative supporting solutionshop, you consult and provide recommendations on solutions for your customer partners by utilizing all the business development service options that will help them achieve their working and learning goals. You filter sales and production through appropriate channels, and understand the unique needs of our consumer and business customers. You use your knowledge of products and solutions to find ways to inspire our customers, building loyalty and trust; and adding value in ways that are meaningful to them. You help customers to work, learn, and grow. Specifically, you will: •Contribute to the sales and margin goals in the services area of the store, including print, digital marketing, shipping and tech services. •Own the appearance and standards of the solutions shop, and partner with the solutions shop team to maintain supplies. •Review the online dash board and filter the processing of customer orders in an efficient, accurate manner. •Pay close attention to detail and instructions, and manage projects while following proper production procedures (set-up, quality control, and finishing). •Connect, Share, and Partner with customers to discover sales opportunities. •Create a best-in-class customer experience especially when managing customer queues. •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •1-2 Years of Retail customer service. •Prior experience in a retail/commercial printing environment is preferred. •Working towards or successful completion of high school is preferred. •Proven track record of achieving customer service excellence and sales results •Technology savvy •Curious •Approachable •Passionate •Solutions finder Some of what you will get •Associate discount •Flex Benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •There will be exposure to moderately levels of noise generated by the print equipment. •You will be required to stand in a stationary position for periods of time. This would occur while working on various orders. •We'll also ask you to work a variety of shifts including evenings and weekends. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Senior Product Manager - Digital Platform Health
Staples Canada, Richmond Hill, ON
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Senior Product Manager - Digital Platform Health, you will focus on maintaining and advancing the overall health of Staples Canada's digital platform. This position ensures that Staples Canada's digital platform and all connecting systems & technologies are operating at peak performance daily - this is an impactful and highly visible role within our organization. You will be required to review and setup the foundational process, systems, & technology to enable the ability to identify and drive data-driven decisions that help customers succeed within our digital platform. You will participate in setting strategy alongside the entire digital product management team and will touch on everything from APIs to user research to linking tickets and cases to our broader corporate strategy - so a strong technical background alongside strong business acumen is a must. This role will also have a significant opportunity to expand the scope of this portfolio. Each day will be challenging, fast paced, meaningful and rewarding. Specifically, you will: •Own all aspects related to digital platform health reporting and required development. •Develop communications & platform ticketing processes / technology. •Drive project prioritization decisions and clearly communicates direction and priorities across all stakeholders (sales, marketing, customer service, and technology). •Develop monitoring dashboards that can demonstrate the health of the digital platform. •Identify new features and functionality to develop. •Conduct stakeholder interviews, user research, and data analyses. •Write and prioritize requirement stories / develops business cases where required. •Provide routine and transparent product updates to executive level stakeholders via formal presentations and written communication. •Understanding of feature vs. platform focused priorities. •Stay informed of industry trends and best practices related to digital platform management. Some of what you need •5+ years' experience in a related field (Digital Product Management) •3+ years' hands-on technical experience •3+ years' experience at an eCommerce company •Prior direct/indirect people management experience an asset •Experience with both Agile and an understanding of Scrum/Kanban. •Demonstrated success in working within cross functional teams and effective project management and analytical/decision-making skills •BS/BA degree or equivalent (MBA an asset) •Agile certification an asset •Experience with site ticketing tools (eg. JIRA, DevOps, Zendesk) & modern digital analytics suites (Eg. Adobe, Google Analytics). •Familiarity with digital platform dashboard development & reporting •Strong analytical and data-driven decision making •Customer centric mindset •Curious •Approachable •Passionate •Solutions finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •Office environment •Option to work remotely •Travel required, 10% within Canada and USA
Marketing Project Management Coordinator
Staples Canada, Richmond Hill, ON
About us: •Staples Professional is the commercial, business to business division of Staples •We work with small to large sized companies to develop customized programs with specialized pricing, dedicated account management, and a complete assortment of products and services at a low total delivered cost •Staples Professional offers our clients: Facility Supplies, Breakroom Products, Technology Solutions, Furniture, Print Solutions, Promotional Products and more To learn more about Staples Professional visit us at: www.staplesbusinessadvantage.ca Who we are We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting. We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider - online, at our customers place of business and in-store, for all our customers needs. We are looking for people who are curious, passionate and put the customer first. We are building an inclusive and diverse team Staples Professional is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Senior Production Coordinator, you will project manage all marketing materials for all Retail and B2B - HR, PR, Social Media, Operations, Direct Mail, Store Events, Loyalty/Credit and Facilities) including but not limited to, photography, creative, copywriting, translation, approval process, pre-media, print and distribution Each day will be fast-paced, challenging, rewarding and meaningful, and you will be inspired to bring your best every day. Specifically, you will: •Ensure that production processes are followed and adhere to all advertising key dates, ensuring all stages of the process are delivered within assigned time frames. •Using Function Point - project management tool - create jobs, provide SOW, prepare detailed workback schedules, assign work and track all due dates with content providers and creative artists •Required to handle information that would be sourced from clients in existing formats, such as product advertising, images and product specifications, product offers, legal information, rules and regulations. •Work with the Sr. Production Manager to source, quote and co-ordinate pre-media requirements for all jobs with outside vendors. •Work with the Sr. Production Manager to source, quote and co-ordinate print and distribution requirements for all jobs with outside vendors. •Proofread all advertising for content and offers, working with the Integrated Marketing team to resolve any issues. Proofread / compare French to English to ensure offers are consistent •Check Creo pdf's to be posted to the ftp site for pick up from print or digital vendor Some of what you need •1-3 years of experience in Marketing or Advertising, preferably in a studio or production environment •College/university degree or equivalent in English, Communications, Advertising or Marketing. •Computer skills including MS Office (Excel, Word, Outlook). •Mac computer skills including familiarity with OSX, Adobe Suite: Photoshop, Illustrator and Indesign •Excellent Proofreading skills •Bilingualism in French and English would be an asset. •Curious •Approachable •Passionate •Problem solver Some of what you will get •A positive, professional, and engaging working environment •An amazing culture that focuses on diversity, values and giving back to the community •Comprehensive medical and dental benefits, as well as RRSP matching •Associate discount •And more... Additional Information •Office Environment (Hybrid working model, working from home and the office.)
Group Product Manager - Home Financing
BMO, Toronto, ON
Application Deadline: 04/29/2024Address:33 Dundas Street WestResearches, defines, aligns, develops and accountable on the performance management and analytics with P&L (profit and loss) accountability for the mortgage broker channel . Carries out market research, forecasting, and competitive analysis, and assesses problems to develop and implement solutions. Develops and delivers key business insights required for business enablement and growth . Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to define the key performance metrics for managing the performance of the broker channel. In this role the incumbent will have accountability of BMO's broker channel acquisition performance with focus on channel development, external partner relationship management, analytics, pricing and portfolio management. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Develops business analytics and insights (e.g. portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modelling).Breaks down strategic problems and analyzes data and information to provide insights and recommendations.Ability to useEnsures alignment between values and behaviour that fosters diversity and inclusion.Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Ensures alignment between stakeholders.Acts as a subject matter expert on relevant regulations and policies.Designs, implements, manages, and enhances our product offering for the broker channel throughout the product lifecycle. Leads the execution of strategic initiatives for the broker channel to deliver on business and financial goals in collaboration with internal and external stakeholdersLeads, develops, and manages strategies for reporting and forecasting and/or analytics teams within the business. Works in partnership with treasury, corporate funding, and external partners on additional requirements.Conducts independent analysis and assessment to resolve strategic issues.Leads/oversees and develops vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirementsDetermines and provides recommendations on product lifecycle.Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investmentDesigns and produces regular and ad-hoc reports, and dashboards. Completes internal and regulatory reporting, and attestations.Conducts complex market research, competitive intelligence, and data analysis.Influences and/or determines credit product risk parameters and metrics. Identifies existing and potential risks and develops risk management controls and processes.Monitors key product performance and growth metrics to identify trends and recommend action plans.Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute.Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Develops and implements action plans that meet financial and growth metrics.Develops problem evaluation frameworks and defines research approach.Assesses customer/consumer and channels analysis and develops recommendations.Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales.Continuously improves processes to identify issues and deliver optimal customer experience.Works with partners to develop salesforce training and materials and manages change.Broader work or accountabilities may be assigned as needed. Qualifications: Typically, 7+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience. Desirable to have experience in mortgage broker industry Desirable to have experience in RESL product management Strong experience with consumer / commercial credit applicable to retail and business financing products.Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and proceduresStrong knowledge of product delivery infrastructure systems and underlying product interdependencies.In-depth retail and business banking environmental awareness / understanding.In-depth risk management associated with new and existing product development and management.Strong knowledge of process coordination and management. Deep knowledge of various measurement technologies such as: analytics and visualization software such as Base SAS, SAS EG, Power BI Expert in using specialized query and database tools - SAS, SQL, and various reporting tools including, but not limited to PowerBI, TIBCO Spotfire, TIBCO BPM, SQL, SAS and Tableau Strong knowledge of banking product management and associated industry and regulatory requirements.Verbal & written communication skills - Expert.Analytical and problem-solving skills - Expert.Influence skills - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - Expert.Building business cases - in-depthResearching market trends - in-depth/ExpertRelationship management - in-depth/ExpertCapital management - goodAnalytics and reporting - ExpertProduct marketing - in-depthNegotiation skills - goodSoftware and systems architecture knowledge - good/in-depthFinancial Understanding - good/in-depthAble to manage ambiguity.Data driven decision making - In-depth / Expert.Grade:8Job Category:People Manager / GestionnaireWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Manager, Sales Contract Administration & Compliance
Teck Resources, Toronto, ON
Job Summary: Reporting to the Vice President, Marketing & Logistics, the Manager, Sales Contract Administration & Compliance is responsible for managing the distributed team of contract and sales administrators and the team's customs and trade compliance activities for Teck's concentrate and refined metals product sales. The successful candidate will be responsible for leading the team in the efficient and economic delivery of all Teck concentrate and refined metal product sales worldwide. From contract creation, order-taking, sourcing & booking material, this role will ensure the accurate customs & shipping documentation, and all invoicing through to final settlement including delivery of product to customer sites! We are specifically looking for a teammate with outstanding interpersonal skills, able cooperate with individuals with a diverse set of backgrounds and levels of expertise, and with superb mentorship abilities. Don't miss out on this exciting opportunity to be part of one of Canada's leading mining companies and join our team! Responsibilities: Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures Cooperate with the sales directors/managers/marketing representatives Lead and mentor team regarding contract creation and shipments from mine/port/smelter and other points of origin to the warehouse, ocean terminal and customer Manage team to provide outstanding consistent customer service & execution by ensuring that all documentation including contracts, sales orders, invoicing and hedging on mismatch PFR QP's are complete, accurate and presented in accordance with the sales agreements reached between customers and Teck's sales team Develop and implement sales execution systems and controls in accordance with applicable compliance and governance policies, including International Financial Reporting Standards (IFRS), Sarbanes Oxley (SOX), Canada Border Services Agency (CBSA), and U.S. Customs and Border Protection (CBP) Investigate sales execution issues and violations to resolve cause, recommend appropriate remediation actions, liaison between parties involved to achieve resolution, and take vital steps to prevent future violations Collaborate with sales, management, accounting, risk, legal, internal audit, treasury (hedging) and other departments as needed Collaborate efficiently with the sales managers and other external collaborators to achieve Commercial objectives (netbacks / returns, inventory, DSO, hedge risk management, etc.) and find cost effective solutions to problems that may impede customer deliveries, paperwork and contract execution issues Closely collaborate with IS, accounting and management to match our business processes to TML's various system applications e.g. understand impact of actions on business processes Apply TML's sales policies and procedures and assist in establishing them. Interpret, lead, integrate and apply various business related rules and regulations with respect to Customs/Import/export regulations Qualifications: A minimum of ten years' of work experience working with customers in a B2B environment (commodities and/or logistics) A business degree from an accredited university preferably supported by an accounting/professional designation (CPA, CA, CMA, CGA, MBA-Finance) to ensure compliance with IFRS, GAAP, statutory and legal requirements Working level Spanish would be an asset CTCS or CCS designations are preferred Proficient in MS Office and a good understanding of SAP (ECC6) and Microsoft Dynamics CRM is preferred Previous experience working in an international corporate environment (supporting executive-level decision-making, implementing cross-organizational initiatives, and contributing to matrix-management environments) Skills in project management and oversight involving multiple external partners Able to lead, empower and challenge a team to achieve team objectives Proficient interpersonal skills with ability to work with multiple external partners including sales, employees, customers, service providers and internal departments. Outstanding organizational skills with the ability to prioritize activities to meet both internal and external deadlines A standout colleague who is comfortable working in a fast-paced environment Solid understanding of supply and delivery of products including production scheduling, logistics and hedging Knowledge and comprehension of technical and legal terms in letters of credit, shipping documents and sales contracts Knowledge of customers' needs and how products, services and processes affects their needs Able to travel internationally as required Why join Us? At Teck, we offer more than just a job - we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure.Teck employees receive access to our total rewards program and comprehensive benefits package that promote physical, mental, financial, and emotional well-being. This includes but is not limited to: Annual Performance Bonus Profit Share Plan Health Spending Account Personal Spending Account Extended Health Care Dental and Vision Care Employer Paid Pension Plan Life Insurance and Disability Coverage Paid Sick Leave, Vacation and Holidays Virtual Telemedicine and additional support for overall well-being Employee and Family Assistance Program (EFAP) Salary Range: The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity.Salary Range: At Teck, we believe in fostering an inclusive and equitable workplace where every individual is treated with respect. We aim to create an environment of trust and accountability, where both current and prospective team members can confidently engage in discussions about their employment and compensation that will contribute to our shared success. Providing remuneration details illustrates our commitment to transparent and equitable compensation practices.About Teck At Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution. Qualified applicants interested in joining dynamic team are encouraged to submit a resume and cover letter electronically. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc, as well as investments in energy assets. Teck has been named one of Canada's Top 100 Employers for the six consecutive years. Teck has also been named to the Forbes list of the World's Best Employers for the past two years and is one of Canada's Top Employers for Young People . Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK. #LI-JK1 Learn more about Teck at www.teck.com or follow @TeckResources Job Segment: Contract Manager, Coal Mining, Marketing Manager, Internal Audit, Legal, Mining, Marketing, Finance Apply now »
Corporate Sales Manager
Vanpak Limited, Etobicoke, ON, CA
Corporate Sales ManagerVanpak LimitedEtobicoke, ON M9W 5G1$58.00 hourly/ 35 hours per weekPermanent employment,Full TimeEmployment groups: Youth, Veterans of the Canadian Armed Forces, Visible minorities, Persons with disabilities, Indigenous people, Newcomers to Canada, Seniors1 vacancyAs soon as possibleEmployment conditions: Days, WeekendJob requirementsLanguages: EnglishEducation: Bachelor’s DegreeExperience: 5 Years or MorePersonal suitability Organized, Team playerTasks• Arrange training for staff.• Conduct performance reviews• Plan and control budget and expenditures• Work with the marketing department to understand and communicate marketing messages to the field.• Determine strategic planning related to new product lines.• Establish organizational policies and procedures in relation to sales.• Lead sales team in building relationships with business clients and manage negotiations of sales contracts.• Organize regional and divisional sales operations.• Plan, direct and evaluate the activities of sales departments in commercial, industrial, wholesale and retail and other establishments.• Recruit, organize, train, and manage staff.Supervision16-20 peopleExperience and Specialization:• Mac OS• Presentation software• Spreadsheet• MS WindowsArea of specialization• Management• SalesAdditional information• Transportation/travel information• Travel expenses paid by employer.• Willing to travel overnight.• Willing to travel regularly.Work Conditions and Physical Capabilities• Attention to detail.• Fast-paced environment• Tight deadlines• Work under pressurePersonal Suitability• Accurate• Client focus• Efficient interpersonal skills• Excellent oral communication• Excellent written communication• Initiative• Interpersonal awareness• Organized• Team playerBenefits:Milage PaidOther benefitsFree parking availableHow to applyBy emailBy mail:290 Carlingview DriveToronto, ONM9W 5G1
Manager, Global Procurement
KPMG, Toronto, ON
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Global Procurement (GP) provides procurement services to both KPMG International (KPMGI) and to member firms in situations where goods and/or services are being procured for multiple member firms The Strategic Sourcing Manager for professional services, (Marketing, Travel, Contingent Labor, BPO, IT Services and other ) is responsible for supporting the development and execution of the category plans for the assigned categories, while helping to lead the contractual and commercial negotiations with third parties. What you will do Supports the development and/or refresh of the category strategies and annual category plans for the assigned mid-high value/ mid-high complexity/ mid-high risk category/categories Analyzes and prepares reports on the supply market for products/services within assigned category/categories Analyzes and prepares reports on key stakeholder needs and priorities Researches and consolidates procurement activities, for assigned category/categories, in KPMGI and member firms and identifies potential opportunities and risks Prepares materials for stakeholder meetings including reports on supplier, trend, and spend information Monitors, plans and resolves issues or escalates to the Sr Strategic Sourcing Manager Leads all aspects of the sourcing and contractual and commercial negotiations with third parties for assigned requests Gathers detailed requirements Develops sourcing strategies and obtains approval from the appropriate governance forum Establishes supplier selection criteria, metrics and measures based on business needs Partners with stakeholders to source and select suppliers Provides the analysis and response to the commercial proposal from suppliers Negotiates contractual terms and conditions, detailed statements of work, pricing, service levels, and executes agreements Engages subject matter experts and/or individuals who can best influence the outcome of supplier negotiations Addresses the requirements of the various stakeholders, balancing the business need, the commercial value and risk mitigation Provides advice and counsel to member firms on procurement services provided by Global Procurement Participates in Global Procurement's continuous improvement program by identifying opportunities to improve effectiveness and/or better align to stakeholder needs What you bring to the role Post-Secondary education 3- 5 years in strategic sourcing with specific category knowledge in any or all of the following: ( IT Services, HR, Contingent Labour, Marketing and Application Development & Maintenance) Have sound commercial and contractual acumen - Be able to help draft, negotiate and execute strong contracts. These may include; MSLA's ( Master Service Level Agreements) , SLA ( Service Level Agreements) SOW's ( Statements of Work) and Maintenance agreements Have knowledge of sourcing and procurement principles and best practices Understanding of supplier management (managing technical, schedule, commercial, and terms and conditions compliance Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . Adjustments and accommodations throughout the recruitment processAt KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements. To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing [email protected] or by calling 1-888-466-4778, Option 3. For information about accessible employment at KPMG, please visit our accessibility page .
Manager - Global Infrastructure Advisory
KPMG, Vancouver, BC
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Are you a skilled leader with a demonstrated track record for motivating teams and delivering exceptional client service? Our Global Infrastructure Advisory team in Vancouver is looking for a professional like you with the skills and experience to make a real difference. KPMG's Global Infrastructure practice professionals are integrated commercial advisors to physical asset investors, owners, developers, and contractors over the entire asset lifecycle. In doing so we help to reduce costs, improve performance, reduce risk and uncertainty of outcomes around the development and operations of physical asset portfolios, programs and projects and create and preserve value for clients on primary and secondary market infrastructure transactions. Infrastructure projects can be multi-faceted and require different specialized support, which is why we custom-create our project teams to tackle all aspects of each unique case. KPMG's Infrastructure team is comprised of economists, engineers, financial advisors, strategists, operators and contractors with both deep industry and global experience. Work closely with our clients from beginning to end to help achieve your desired results. What you will doAs the successful candidate, you will be part of the team delivering high quality services to public and private sector clients including: Advising on major capital projects for government (federal, provincial, and municipal), as well as the private sector across a wide variety of industries and sectors including transportation, social infrastructure, energy and natural resources Development and implementation of project governance, project management frameworks, and related project delivery resources. Commercial structuring of complex infrastructure contracts. Project implementation advice through planning, procurement, design and construction lifecycle phases. Project performance reviews and health checks Identify emerging markets and opportunities to assist clients in achieving their infrastructure goals including presenting and developing proposals to provide advice (both strategic messaging and original content) and marketing materials Managing small teams of KPMG advisory personnel including training and mentoring of junior staff and contributing to the overall skills enhancement and experience of the team Our team operates in an adaptable environment - clients change, projects proceed to new phases, new challenges arise, and client requirements change. This results in an exciting environment in which to work and gives members of the team the opportunity to stretch their capabilities and develop new areas of expertise. At times, business needs arise and employees are required and agree to work beyond their normal workday or work week to fulfill the accountabilities of their job. Likewise, from time to time, people need extra time to commit to personal matters, and our flexible approach provides for this. What you bring to the roleA Bachelor's degree in Engineering, Business, Economics, or equivalent professional education.6+ years of industry experienceExperience with large capital projects, including procurement and contract strategic commercial adviceA thorough understanding of the project and program lifecycle activities supporting an infrastructure assetExperience with alterative contract types (e.g., DBB, EPC, IPD, EPCM, DBFO, PPPs, CM, etc.) and the development of these contracts for projectsThe ability to simplify problems and synthesize related content into succinct and clear materialsExcellent technical, critical thinking and problem-solving capabilitiesDemonstrated track record at managing multiple and competing priorities within a multi-disciplinary teamDemonstrated initiative and ability to communicate (verbally and in written form) and effectively engage with a diverse group of clientsThe ability to travel within Canada and abroad, as necessary, is also critical to this role. Learn More about where a career at KPMG can take you LI-Hybrid Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . Adjustments and accommodations throughout the recruitment processAt KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements. To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing [email protected] or by calling 1-888-466-4778, Option 3. For information about accessible employment at KPMG, please visit our accessibility page .
Pricing Senior Manager
PwC, Toronto, ON
Meaningful work you'll be part of As a Pricing S e nior M anager , you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: • Determine overall PwC Canada's pricing and commercial strategic direction through concrete pricing programs targeted at pricing effectiveness across the practice to differentiate within the market and 'win' more work profitably • The Pricing Senior Manager will negotiate pr oduc t sets and commercialization of all digital assets framew orks v ia Com mercial CoE (wi th appropr ia te allocat ion of res ources) • The Pricing Senior Manager will drive towards value based pricing, resulting in disproportionate returns to the partnership • Lead all cross LoS pricing and commercial initiatives, working closely with individual business teams to drive platform and hot topic sales, aided by above average commercial returns • Improve overall pricing policies, processes and systems to ensure firm is pivoting to more value based pricing and profitability is maximized • The Pricing Senior Manager will establish new growth areas for the firm and innovative commercial constructs to increase relevance and impact across Canadian market, with improving market share Experiences and skills you'll use to solve • Formal qualifications in business, finance, marketing or similar disciplines • Experience across both pricing customized business-to-business solutions and sales management including pipeline management • Selling (including price negotiation) and purchasing experience in both a professional services and a corporate environment • Knowledge of procurement methodologies for the sourcing of professional services • Strong knowledge of the client value proposition and pricing approaches across the full range of PwC's core services • Proven success in influencing senior executives in a business and the genuine capability to create strong liaisons at an executive level • Strong quantitative and analytical background in a professional services environment with an understanding of job profitability, segmentation, core pricing metrics and sales pipeline metrics • Grows loyal internal and external relationships and networks that create commercial and personal value for all parties. Participates in broader business conversations • A demonstrated commitment to valuing differences, developing and coaching diverse teams, and ensuring diverse perspectives are heard Why you'll love PwC We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc . Your Application to PwC We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like. The most connected firm through activity based working PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people . We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer. At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
Customer Success Manager-Part Time
Daifuku Co, Edmonton, AB
As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering collaborative relationships with internal teams This is an excellent opportunity for an exceptional Customer Success Manager who is looking to expand their skills and build their career with an industry leader. Experience in customer success or account management, preferably within the tech sector.Proven track record of managing client relationships and driving customer satisfaction.Excellent communication, presentation, and negotiation skills.Strong organisational and time-management abilities.Familiarity with Catalyst or similar customer management tools is a plus.Location: RemoteWorking pattern: Full Time, 40 hours per weekContract Type: PermanentDaifuku offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, Flexible Spending Programs, and more.
Sr. Manager, CBM Marketing
Rogers, Toronto, ON
Sr. Manager, CBM Marketing Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.We are seeking a dynamic and experienced Senior Manager of Acquisition Marketing to lead our customer acquisition efforts across multiple channels. This role will be pivotal in driving growth through effective CRM strategies, optimizing digital sales, and collaborating closely with marketing agencies. The ideal candidate will possess a blend of strategic thinking, analytical prowess, and leadership skills to spearhead our acquisition initiatives.Reporting to the Head of Marketing, the Senior Manager, Acquisition Marketing will lead a team of commercial leads in an Agile Marketing environment and will work collaboratively across Rogers Marketing, Rogers Bank, Legal and the Product team to deliver on aggressive targets.What you will do: Develop and Execute Acquisition Strategies: Lead the development and implementation of comprehensive acquisition strategies to drive customer growth, leveraging CRM techniques, digital sales channels, and other relevant marketing tactics. CRM Management: Oversee the CRM program, including segmentation, customer journey mapping, email marketing campaigns, and personalized communications to enhance customer engagement, retention, and lifetime value. Digital Sales Optimization: Drive digital sales performance through continuous optimization of website conversion funnels, landing pages, and user experience, collaborating with cross-functional teams to enhance online sales performance. Agency Management: Manage relationships with external marketing agencies, including but not limited to media buying agencies and creative agencies. Set clear objectives, provide guidance, and ensure deliverables are met within timelines and budget constraints. Performance Analysis and Reporting: Utilize data-driven insights to monitor, analyze, and report on the effectiveness of acquisition marketing campaigns and initiatives. Develop actionable recommendations for optimization and improvement based on performance metrics and KPIs. Cross-functional Collaboration: Collaborate closely with internal teams, including product, sales, and analytics, to align acquisition marketing strategies with broader business objectives and ensure seamless execution across all touchpoints. Agile Marketing adoption: Adopt working in an Agile Marketing way to test and learn and drive towards achieving KPIs within the Agile Marketing framework. Stay Updated on Industry Trends: Stay abreast of industry trends, best practices, and emerging technologies in acquisition marketing, CRM, and digital sales. Continuously seek opportunities to innovate and improve our approach to customer acquisition. What you will bring: Bachelor's degree in Marketing, Business Administration, or a related field. MBA or advanced degree preferred. Proven track record of at least 5 years in acquisition marketing roles, with a focus on CRM, digital sales, and agency management. Extensive experience in developing and executing successful acquisition strategies, preferably in a fast-paced, consumer-facing industry. Strong analytical skills with the ability to interpret data, draw actionable insights, and drive data-informed decision-making. Excellent project management skills with a demonstrated ability to manage multiple projects simultaneously and meet tight deadlines. Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with internal teams and external partners. Proficiency in CRM platforms, digital marketing tools, and analytics software. Experience leading and motivating a team Experience working in an Agile Marketing environment Strategic mindset with a proactive and results-driven approach to problem-solving. As part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks. Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 1 Mount Pleasant (083), Toronto, ON Travel Requirements: None Posting Category/Function: Marketing & Marketing Communication Requisition ID: 306234 #LI-JC1At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:CorporateLocation: Toronto, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Marketing MBA, Marketing Manager, CRM, Bank, Banking, Marketing, Technology, Finance
Sr. Client Delivery Manager - ECS
SAP, Toronto, ON
We Help the World Run Better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! About the Team Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP's RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management. We create a stable foundation for our customers' IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation. The Role Our Client Delivery Managers (CDM) work in close collaboration with the Technical and Project teams to serve our customers and provide quality remote and on-site services and activities to fit the customers' needs and complexity. After initial contract execution, the CDM is the primary SAP ECS contact for the client and assumes end-to-end accountability of the engagement and is responsible for the delivery and performance of the contracted ECS services. CDMs act as a partly onsite trusted advisor who grows the business by developing and supporting growth of the client relationship for SAP ECS. The CDM cooperates closely with the customers' technology and business stakeholders and is the voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement while cooperatively planning and coordinating ECS-related requests. The CDM is also in contact with customer's Management / C-Level and acts as trusted advisor who grows the business by driving the client's digital transformation and generating higher customer value. The CDM shares monthly / quarterly reporting on the Service Level with the customer and advises on new services or other developments within SAP Enterprise Cloud Services that increase the business value for the customer. The CDM role has variations depending on the customer's contract type. CDM Responsibilities • Develop a strategic engagement with your client to establish client focus on the core of the services delivered. • Continuously increase client trusted advisor relationship with executives and key stakeholders • Demonstrate accountability as the single orchestrator for end-to-end delivery. • Set up the engagement, manage all engagement delivery lifecycle phases after contract signature (on-boarding, transition, stabilization, operations, off-boarding) • Ensure operational excellence on contract administration supported by ECS functions (profitability reporting, invoicing, credits, penalties etc.) • Create and maintain service plans for each customer to proactively manage operational risk and ensure customer adherence to save on costs resulting from unforeseen outages • Identify service improvements and delivery opportunities and realize the value for the client • Track and report on business growth and upsell throughout the entire engagement lifecycle • Expected to spend up to 20% of time onsite at client location Education and Qualifications/ Skills and Competencies • Bachelor's degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics, or related field • SAP Basis, technology and/or functional knowledge are very important • Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role • Strong project management skills & customer-facing experience • Strong ability to translate between technical and non-technical audience with confidence • Strong engagement management, relationship building and de-escalation skills • Excellent presentation, communication, and moderator skills • High competency in multi-tasking and ability to manage multiple engagements in parallel • Accustomed to working in an international and global virtual matrix organization • Experienced in area of IT service providers and managing outsourcing engagements • Understanding of SAP's cloud business, cloud and hybrid infrastructure and cloud operation processes • High proficiency in English. Additional languages are a big plus • Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial • Certification in project management methodology (e.g. PMP) is beneficial Work Experience • 4-6+ years' experience in project management or SAP Operations • 4-6+ years' experience in a customer-facing role • 8+ years' experience in SAP Basis and/or infrastructure operation/development is preferred/desirable #SAPECSCAREERS We Build Breakthroughs Together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We Win with Inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 88,700-185,400 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com Requisition ID: 386437 | Work Area: Information Technology | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid Requisition ID: 386437 Posted Date: Apr 11, 2024 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 20% Location: Toronto, ON, CA, M5K 1B7
Account Manager - Group Benefits & Pension
Equest, Burlington, ON
Account Manager - Group Benefits & PensionBurlington, ON, Canada Req #2885Friday, April 12, 2024We're searching for an Account Manager for our Group Benefits & Pension team with our Winch Group acquisition. Are you searching for new possibilities? Westland Insurance Group Ltd. has an exciting opportunity for an Account Manager at our Burlington, Ontario office. Are you looking for growth in your career? If so, we want to hear from you. We are looking for a career-minded individual who is focused on expanding their experience in a rapidly growing organization. Discover what's possible, with Westland. The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.Interested in learning more? Why you'll love Westland: An open, flexible and welcoming workplace Plenty of opportunities to grow and learn Autonomy to drive your own success Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds A total rewards program that takes care of your financial, physical, and mental health Flexible paid Values Days to celebrate days important to you Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients Why we'll love You: Prior experience in group benefits/pension and/ or insurance-related industries Excellent listening, verbal communication, and writing skills Ability to multi-task and prioritize to meet advisor and client needs Superior organizational skills Time management skills - must be able to meet competing deadlines and work well under pressure Proficient in using Microsoft Office including Word, Excel, and PowerPoint BONUS: LLQP license Once here, you'll: Be a contributing member of our inclusive culture, alongside a vibrant national team of people with a wide variety of backgrounds. Always uphold a client-first focus through the claims process Provide support to Advisors, including the set-up of new groups, completion of annual renewals, pension governance reports, client service and administration Day-to-day management general administration and maintenance of group client activities Interact with advisors, insurance companies, plan administrators and members to provide information in response to inquiries Coordinate timely preparation and delivery of necessary client materials Participate in client meetings including new group implementations, problem-solving sessions, and general client relationship-building events, as required. Want to get to know each other better? Send your resume our way. You belong here We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.If you require a disability -related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at [email protected] Now Burlington, ON, Canada
Senior Commercial Insurance Marketing Broker
Equest, Toronto, ON
Senior Commercial Insurance Marketing Broker333 Bay St. suite 740, Toronto, ON M5H 2R2, Canada Req #2719Thursday, February 15, 2024We're searching for a Senior Commercial Insurance Marketing Broker. Are you searching for new possibilities?Westland Insurance Group Ltd is growing and has a newopportunity for a Senior Commercial Insurance Marketing Broker in our Toronto, ON office. Discover what's possible, with Westland. The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.As a Senior Commercial Insurance Marketing Broker , you'll support our Commercial Insurance teams by representing and marketing Westland's solutions to insurance companies and markets.Interested in learning more? Why you'll love Westland: An open, flexible and welcoming workplace Plenty of opportunities to grow and learn Autonomy to own your own success Total rewards program that takes care of your financial, physical, and mental health Amplifying Communities, a program to support causes that matter most to our employees and clients Why we'll love You: Support Commercial insurance sales proposals through innovative marketing approaches and solutions You see the big picture and can strategize with account managers and executives Strong communicator and a team player Minimum of 5 years of Commercial Insurance experience (sales, account manager or marketer role) RIBO License Strong working knowledge of L ondon Markets and in-house authorities Once here, you'll: Develop marketing submissions, proposals, presentations, and summaries of our commercial insurance programs. Be an in-house expert, sharing your ongoing knowledge of current market/carrier appetites and approximate rate expectations Continuously build strong working relationships with Carriers/Underwriters Attend industry events and build networking Cooperate with brokers in the USA and London to place international and cross-border accounts Inspire, coach and mentor other Commercial team members through the submission process Want to get to know each other better? Send your resume our way. You belong here We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.If you require a disability -related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at [email protected] Now 333 Bay St. suite 740, Toronto, ON M5H 2R2, Canada
Insurance-Commercial Lines Manager Must have a Ribo License
Hiring Help, Brampton, ON
Commercial Lines Manager Job DescriptionAs a Commercial Lines Manager, you play a pivotal role in overseeing the underwriting and management of commercial insurance policies. Your responsibilities span various areas, ensuring effective operations, client satisfaction, and growth. As a Commercial Lines Manager, you contribute significantly to protecting businesses and their assets. What you Bring:Underwriting and Policy Management:Review and analyze commercial insurance policies to determine appropriate coverage levels.Negotiate rates with insurance carriers to ensure competitive pricing.Develop and implement policies that provide necessary coverage for clients’ businesses.Ensure policy compliance and adherence to underwriting guidelines.Team Leadership and Training:Manage and motivate a team of commercial insurance agents and underwriters.Provide training and support to enhance their knowledge and skills.Identify areas for improvement in processes and procedures and implement solutions.Client Relationship Management:Maintain and grow relationships with key clients and insurance carriers.Act as the daily liaison between insurance companies, agents, and clients.Address various coverage issues and handle inside service work associated with clients’ accounts.Marketing and New Business Submission:Conduct marketing activities as assigned by senior staff.Market clients (new and existing) to obtain quotations through online rating or direct submissions to underwriting.Assist with client presentations and proposals.Company Relationships and Growth:Develop and maintain business relationships with insurance carriers.Identify opportunities for revenue growth within the commercial insurance division.Collaborate with underwriters and agents to facilitate claims processing and policy issuance.Strategic Thinking and Decision-Making:Think strategically to enhance efficiency, competitiveness, and effectiveness of policies.Make sound decisions regarding risk assessment and coverage. Qualifications:Minimum of 10 years of experience in commercial insurance sales and underwriting.Track record of successful sales and underwriting management.Excellent leadership and communication skills.Strong business acumen and ability to think strategically. While we appreciate all those who apply, we will only be reaching out to those that qualify.
Insurance-Commercial Lines Manager Must have a Ribo License
Hiring Help, Brampton, ON
 Commercial Lines Manager Job DescriptionAs a Commercial Lines Manager, you play a pivotal role in overseeing the underwriting and management of commercial insurance policies. Your responsibilities span various areas, ensuring effective operations, client satisfaction, and growth. As a Commercial Lines Manager, you contribute significantly to protecting businesses and their assets. What you Bring:Underwriting and Policy Management:Review and analyze commercial insurance policies to determine appropriate coverage levels.Negotiate rates with insurance carriers to ensure competitive pricing.Develop and implement policies that provide necessary coverage for clients’ businesses.Ensure policy compliance and adherence to underwriting guidelines.Team Leadership and Training:Manage and motivate a team of commercial insurance agents and underwriters.Provide training and support to enhance their knowledge and skills.Identify areas for improvement in processes and procedures and implement solutions.Client Relationship Management:Maintain and grow relationships with key clients and insurance carriers.Act as the daily liaison between insurance companies, agents, and clients.Address various coverage issues and handle inside service work associated with clients’ accounts.Marketing and New Business Submission:Conduct marketing activities as assigned by senior staff.Market clients (new and existing) to obtain quotations through online rating or direct submissions to underwriting.Assist with client presentations and proposals.Company Relationships and Growth:Develop and maintain business relationships with insurance carriers.Identify opportunities for revenue growth within the commercial insurance division.Collaborate with underwriters and agents to facilitate claims processing and policy issuance.Strategic Thinking and Decision-Making:Think strategically to enhance efficiency, competitiveness, and effectiveness of policies.Make sound decisions regarding risk assessment and coverage.Qualifications and Skills:Minimum of 10 years of experience in commercial insurance sales and underwriting.Proven track record of successful sales and underwriting management.Excellent leadership and communication skills.Strong business acumen and ability to think strategically. While we appreciate all those who apply, we will ony be reaching out to those that qualify.
Team Lead / Manager with RIBO License - Experienced Insurance Commercial Lines Account Manager
Hiring Help, Newmarket, ON
Our client located in the North of Toronto is looking for a high-performing Commercial Lines Team Lead/Account Manager.  We are eager to find someone that is loyal, honest, trustworthy, and has our client’s best interest at heart.Ideally, we are looking for someone with 7+ years of experience as a commercial lines account manager. You must possess a strong understanding of insurance products and wordings. You must maintain a high standard for the clients, ensuring the best practices regardless of any situation. If the Account Manager is also considered for the Team Lead role, this person must provide customer service to clients of the Commercial Lines Group and also acts as a Team Lead to a group Account Managers.Alternatively, the right Account Manager with the proper experience, attitude, and desire can grow into this role.  Account Manager Responsibilities:Manage a book of business by providing effective customer service including assessing customer needs, advising on insurance matters, recommending solutions, answering inquiries, etc.Facilitate and ensure clients have a full understanding of policy coverage and exclusions through clear and concise communicationsFacilitate client retention through extraordinary service levels, re-marketing of renewals to alternate insurance companies, ensuring mono-line accounts are solicited for the other line and directed to New Business Account ManagersReport new claims and suspending follow up claims management per protocol to Claims Coordinator always showing empathyPull and manage monthly renewal reports in order to proactively meet required target for renewal touches and file review per protocolAssist with second level payment inquiriesAssist with receivables for agency bill clients (second level)Manage suspenses daily  Skills: Strong written and oral communication skillsEffective communication skills Strong attention to detailEmpathy towards othersAbility to adapt to change Working ConditionsOffice environmentMicrosoftOutlookEpic Software Growth Heavily focused on team Accelerated revenue Increase retention Team Lead:Liaise with Account Managers to ensure proper support is provided to the customersOversee administration of a team of Account Managers Onboard new hires, including training and mentoring themAdminister vacation and attendanceConduct performance management - improvement notices and performance appraisalsProvide day-to-day guidance/instructions to teamProvide continuous coaching for improvementProvide management with suggestions / input on efficient operations of the teamAct as first level escalation as required  Management:Schedule, organize, and conduct effective team meetingsCollaborate with the HR team for performance management and onboarding  Ensure new product offerings and technologies are communicated and trainedLead insurer training/re-training is conducted as requiredMotivate, coach, and mentor team membersPlay an intricate role in developing the team’s skill-setManage conflictTake accountability for the teamWork in conjunction with management regarding decision makingInform management on dates on team performance This opportunity is located to the North of Toronto, and requires a strong customer focused individual who has previous experience for the leadership role. A well-versed individual with several years of experience could potentially earn their way into this role!
Product Manager - Home Financing
BMO, Toronto, ON
Application Deadline: 05/30/2024Address:33 Dundas Street WestThe Home Financing Product team (HF) rallies towards a common goal - a connected experience for customers as they navigate their biggest financial commitment, their home. The Product Manager will manage the relationship with broker channel external partners, working with cross-functional teams to resolve issues and execute on the broker channel strategy.Working daily with external business partners, Analytics, Sales & Marketing, Distribution channels, Treasury, Product Ops, Digitization, Pricing, Policy, Compliance, Risk and Finance, HF brings together cross functional experts to deliver above market growth in a highly competitive industry.This position offers unparalleled opportunities to learn from experienced Financial Services leaders growing the good by powering our frontline and helping our customers achieve real financial progress.The Product Manager, Home Financing & Equity Products will primarily be responsible for supporting the acquisition strategy and Profit & Loss (P&L) for mortgages and home equity products in the mortgage broker channel, ensuring business plan expectations are achieved with additional focus on external partner relationship management, product design, strategy, customer experience, efficiency, compliance, innovation, continuous improvement and risk management.Supports the execution of strategic initiatives for the broker channel to deliver on business and financial goals in collaboration with internal and external stakeholdersSupports managing the relationship with external partners associated with the broker channelContributes to product policy strategies that support stable and predictable performance and provide strategic differentiation and competitive advantage relative to industry peers.Supporting managing and improving internal and external communication on product, policy, campaigns and other updates in the broker channelEnsures an optimal channel strategy, initiates developments to our channel strategy, and actively manages the channels as required.Contributes to product pricing strategies that support stable and predictable performance and provide strategic differentiation and competitive advantage relative to industry peers.Optimizes fee pricing across the product suite to facilitate profitable, quality growth and a stable, predictable stream of non-interest revenue.Optimizes the financial performance of the product portfolio through the management of customer experience, balance, mix, spread and non-interest revenue; increasing market share, share of wallet, and customer retention; and, product and customer profitability.Product Management and Development• Brings product expertise and intimately understand all aspects of product performance and drivers (market, financial, business) to inform product features and benefits and provide advice and recommendations to the Director.• Deliver product solutions and enhancements in alignment with the approved Personal Banking Canada strategy that effectively meets the needs of our sales force (e.g., contribute to ease of product sales, fulfillment and servicing), maximizing both product penetration and speed to market.• Optimize features and functionality through rationalization and simplification to profitably differentiate products in the marketplace based on a thorough understanding of competitor/ substitute products and product performance and deep customer knowledge/insights.• Develop strategic and tactical plans to manage existing products, seeking to maximize value creation across the product portfolio and streamline the product offering, as appropriate, balancing simplification of the product offering with customer need fulfillment.• Develop, implement and manage legacy product strategies (if applicable) including migration policy and strategies over time, balancing customer satisfaction with the costs and complexity of maintaining declining portfolios of retired products / pricing packages.• Participate in the development of end to end Distribution strategy for Home Financing Products so as to optimize profitability and penetration in the broker channel• Monitor operations to ensure product systems and processes are maintained and continuously improved. As appropriate, enhance the product delivery system infrastructure, including improvement of existing product systems, processes and documentation in support of product introductions, changes/ enhancements and operations, in order to meet customer needs and facilitate ease of sales, fulfillment and servicing.• Regularly monitor customer and competitive environments to ensure product offers remain relevant to customer needs and achieve the desired competitive positioning.• Provide input to the pricing structure for the product, particularly regarding feature/ price tradeoffs, based on a throughout understanding of competitor/ substitute products, product performance and deep customer knowledge/ insights.• Monitor product and system performance, acting as subject matter expert to systems development and implementation functions to ensure effectiveness, efficiency and achievement of results across P&C.• Monitor interest rates, and manage within approved product group strategies across the product suite, including maintaining the models to analyze the financial impact of rate decisions.Governance and Risk Management• Proactively explore existing and potential risks and sources of risk, taking specific actions to more accurately and effectively identify and manage various forms of risk, escalating probable issues of materiality to the Director.• Develop new analytical approaches and strategies to identify, measure, mitigate and manage product level risk and collaborate effectively with process simplification & technology on operational risk.• Lead compliance activities specific to portfolio, understanding the external regulatory and legal environment and mitigating risks to an acceptable level.• Where applicable, manage and maintain a full risk-based pricing capability, incorporating credit risk, market risk, drivers to enable pricing at the margin and push the risk/return envelope.• Provide the leadership team with expert advice on the impact of various product decisions on investment, liquidity, capital and transfer prices.• Develop and manage the governance and compliance oversight framework for the Product function to support executive attestations and accountabilities.Analytics & Reporting• Monitor current and forecasted metrics for growth in balances and profitability• Conduct regular analytics on product related metrics, including, but not limited to, revenue, balance, market share• Work with product analytics, customer insights teams to provide analysis and recommendations on campaigns, programs and initiatives• Participate and prepare regular quantitative reporting related to products/key initiatives• Track campaign/program effectiveness by conducting post-campaign analysis and evaluationKey AccountabilitiesA. Product management, research, strategy & documentationB. Program and campaign development (with database marketing and leads partners)C. Customer Lifecycle Management & Customer SegmentationD. Results monitoring and reporting (Financial, Product and Channel)E. Risk management & regulatory complianceF. Product Policies and ProceduresG. Product AssessmentH. Product Advice/Subject matter expertI. Channel Optimization and business model enhancementCross Functional Relationships• Distribution (Broker and all other relevant channels)• Corporate Marketing & Communications• Customer and Product Analytics• Risk, Compliance & legal• Technology & Operations, including Product Operations• Portfolio Management• Personal Sales Force Effectiveness• Finance, Accounting and Corporate treasuryKnowledge & SkillsKnowledge:• Product Management specific to Home FinancingExperience in the mortgage broker industry a strong asset• Product fundamentals; including understanding the design and how the product works (policies and procedures), knowledge of delivery infrastructure systems and the system linkages underlying• Project management• Real estate finance or broker relationship experience a strong asset• Financial services/ mortgage industry experience a strong assetConsumer/commercial credit experience a strong asset• Environmental awareness/understanding• Risk management• Process coordination and management• Industry and regulatory requirements understandingSkills:• Strong cross functional collaboration/Relationship Building• Strategic & Analytical Thinking• P&L management• Financial Modelling• Problem-solving• Time Management• Negotiation• Strong communication & influencing skills• Program/ Project Management• Microsoft Office (Advanced PowerPoint, Intermediated/Advanced Excel)Qualifications:• Possess advanced knowledge of Home Financing and related industry• Possesses a university degree in business/commerce, data sciences, engineering, finance and/or mathematics (graduate level degrees preferred) and/or 5 to 7 years of experience in product management and/or consulting• Familiar with/ willing to learn one or more industry leading data and analytics tool sets including, but not limited to, MS Power BI, TIBCO Spotfire, TIBCO BPM, SQL, SAS and Tableau Grade:7Job Category:People Manager / GestionnaireWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Foodservice Sales Manager
Maple Leaf Foods Inc., Vancouver, BC
The Opportunity: The Manager, Foodservice Sales is responsible for the commercial performance, growth, and viability of protein products across all categories and customers in their portfolio. This individual is a highly entrepreneurial leader, passionate about customers, and brings a proven ability to build meaningful relationships and partnerships with large customers. The Manager knows how to successfully connect customer strategies and needs with Maple Leaf’s capabilities and objectives to build winning solutions. Any MLF team member interested in being considered for this role are encouraged to apply online by May 07. Applications received beyond that date are not guaranteed consideration. Salary range for this role is $91,000 to $115,000. Snapshot of a Day-in-the-Life: Lead selling efforts with Sysco BC- both existing and new customers. Manage and deliver P&L objectives including Volume, Sales, and Gross Profit. Inclusive of monthly/quarterly/annual reporting and forecasting against key metrics for the business. Develop a deep understanding of the customer’s strategy and oversee the development of joint customer business plans that support the broader Foodservice strategy and objectives. Inclusive of volume, GP, trade spend, promotional plans and business development plans. Work collaboratively with cross-functional teams to deliver business objectives and align priorities and resources across functions to support business strategies and priorities. These teams include: Marketing, Distribution, Finance, and Supply Chain. Build and maintain knowledge base of competitors and operator/customer trends in the marketplace/industry and integrate this information into strategic recommendations. Develop a detailed database of opportunities by customer, competitive landscape, financials, and timing. Be part of building a growth culture, rooted in discipline and fundamentals, that delivers winning customer partnerships, by instituting operating rhythms and practices for awareness and alignment of priorities within the team. Forecast and deliver budgets for the function with control of direct trade spend. Other projects/duties as assigned or needed. What You’ll Bring: Diverse perspective that complements the skills, strengths and opportunities of the team. At least 5+ years of progressive sales experience managing customers, strategies, and business. University degree in business or related area. Excellent business and financial acumen. Consistency in delivering results focusing on overall profitability. Track record of simplifying complex situations, including financials, to develop executable and profitable solutions. Ability to synthesize data, insights and inferences into a coherent and logical chain that others can execute on. Deep industry and market knowledge. Ability to understand ML and customer goals and translate into clear and concise customer strategies with effective action plans. Ability to influence and leverage cross-functional resources (dedicated and/or shared) to identify and solve strategic issues. Exceptional story telling and communication skills (written and verbal). Strong negotiation skills including listening, probing, identifying interests, and mutually solving problems. Excellent relationship building skills (in a direct and virtual environment). Track record of leveraging relationships to maximize benefit for both parties (Maple Leaf Foods and customers). Ability to effectively adapt to different personality types to maximize value out of negotiations. Established track record of influencing at all levels of an organization to get things done. High energy, self-motivated, and proactive. Comfortable in a fast paced and high-performance culture. Confidence and ability to respectfully challenge decisions and/or status quo. Creative and strategic thinker who consistently looks for new and impactful ways to drive results. Highly aligned to MLF Values. What We Offer at Maple Leaf Foods: Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America. An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best. A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance-combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment. Defined Contribution Pension Plan with company matching that starts on your first day of employment. Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career. Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs. Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice. About Us: We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together. We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf, Schneiders, and Greenfield Natural Meat Co. We’re on a journey to become the most sustainable protein company - not just in Canada - but on earth. We are carbon neutral. We are one of the only food companies in Canada to set science-based targets. We aim to reduce our environmental footprint by 50% by 2025. We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia. A diverse and inclusive work environment Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace. We embrace a strong, values-based culture Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment. Doing What’s Right Shared Value High Performance Diverse and Inclusive Teams Disciplined Decision Making Our Accountability Intense Curiosity Transparency and Humility We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position. Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at [email protected]. Disclaimer: Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board. Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team. #LI-Hybrid
Assistant Branch Manager
BMO Financial Group, Markham, ON
Application Deadline: 05/16/2024 Address: 3993 Highway 7 Job Family Group: Retail Banking Sales & Service Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Banks policies and processes. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer. Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates for resolution. Develops and maintains a network in the community to enhance the Banks visibility and builds a strong referral source for new potential business. Supports the Banks community involvement and participates in community activities. Resolves customer related issues using knowledge of bank services, products, and processes. Fulfills sales and service activities for the customer in accordance with approved procedures. Provides input into area business and market plans to optimize new and existing business opportunities within the community. Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures. Reviews results and performance measures against plans and standards (e.g. sales targets, service targets, referral targets) to address gaps and develop plans. Analyzes data and information to provide insights and recommendations. Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements. Manages transactional outcomes for customer calls or defers to appropriate internal business groups. Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution. Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations. Builds effective relationships with internal/external stakeholders. Maintains the confidentiality of customer and Bank information. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Complies with all legal and regulatory requirements for the jurisdiction. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. 1-3 years of banking or customer service/sales or equivalent experience. Previous supervisory or management experience - preferred. General knowledge of retail banking products and services. General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives. Working knowledge of competitive marketplace and trends in product offerings. Working knowledge of branch operational processes and policies. Working knowledge of branch technologies, processes, and performance metrics. Specialized knowledge from education and/or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Compensation and Benefits: $44,500.00 - $82,500.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.