Overview of salaries statistics of the profession "Operations Accounting Manager in Canada"

HIV Community Link Society is a growing organization delivering servicesthroughout Southern Alberta. As a non-profit organization we help people to learn about, prevent, and live with HIV and hepatitis C (HCV) using a harm reduction approach. We offer a fun and energetic environment that provides opportunities for you to utilize your talents and develop new skills. HIV Community Link Society is committed to employment equity.HIV Community Link Society is a growing organization delivering servicesthroughout Southern Alberta. As a non-profit organization we help peopleto learn about, prevent, and live with HIV and hepatitis C (HCV) using a harm reduction approach. We offer a fun and energetic environment that provides opportunities for you to utilize your talents and develop new skills. HIV Community Link Society is committed to employment equity. Human Resources & Operations SpecialistAt HIV Community Link, we have a clear vision: to be the place where a diverse mix of talented people want to come, to stay and do their best work. HIV Community Link’s dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in all that we do. Diversity is more than a commitment at HIV Community Link—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and any other difference that makes us all unique. We encourage people living with HIV, visible minorities, those with lived experience, and persons with culturally diverse backgrounds to apply.We are seeking a Human Resources and Operations Specialist to lead employee recruitment, onboarding, HR file management, semi-monthly payroll processing, group benefits plan administration, management of the HRIS, management of all IT services & functions, and general facility operations management.This is a full-time position (35 hours a week), located in the Calgary office, working Monday to Friday. During the pandemic, some remote work will be possible. A flexible schedule including day, evening, and weekend availability will be required.  Key ResponsibilitiesHuman ResourcesAct as the first point of contact for HR, benefit, Payroll and HRIS queries, responding to questions, providing guidance, and escalating issues to the Executive Director when appropriate. Coordinate the full cycle recruitment process with hiring managers to fill any vacant positions, including managing job postings, pre-screening applicants, assisting with interviews, and completing reference checks. Ensure consistent documentation and completeness of Human Resources files. Facilitate the new employee onboarding process, including new employee IT and building needs Maintain records of mandatory licenses and certifications. Provide personnel policy and procedure guidance to employees and management. Support the Leadership Team with the performance review process Provide effective advice and assistance to the Leadership Team on employee relations and performance management issues including conflict resolution, progressive discipline, return to work, and accommodation requirements.  Complete annual compensation and benefits surveys and conduct a preliminary analysis of the results with a view of understanding our position relative to market.  Be an active member of the Occupational Health and Safety Committee  Payroll and Benefits AdministrationResponsible for pay and benefit related changes including salary adjustments, changes to benefits, optional contributions, and other changes that impact pay and benefits provisions. Process payroll semi-monthly using Ceridian Dayforce and PowerPay Maintain payroll process documentation as well as the records required for audit purposes and statutory compliance. Work with the accounting department to prepare for and support the annual audit process, providing the reporting, files, and documents needed. Administer the group health benefit package and RRSP plan. Support the renewal process for group benefits and coordinate re-enrollment as needed.OperationsBe the first point of contact for employees experiencing equipment, facility or technology issues.  Coordinate and manage the inventory and purchase of office supplies and program supplies Coordinate office equipment maintenance Responsible for vendor procurement and management Liaise with building owners regarding all facility upkeep and concerns. Liaise with IT consultants to troubleshoot any technology issues and ensure they are resolved in a timely manner. Manage the technology inventory and recycling/donation of old technologyOtherAssist with special projects as needed or assigned Provide general support to the Executive Director and Board of Directors as requiredQualifications/Key CompetenciesA degree or diploma in Business Administration or Human Resources Management is required and it would be of benefit to have or be working towards your CPHR designation A minimum of 2-3 years’ experience in a Human Resources Generalist role including processing payroll is required Experience using Ceridian Dayforce and/or PowerPay is preferred Excellent understanding of legislation including Alberta Employment Standards Code, Human Rights, and Occupational Health and Safety Code. Comfort with and ability to troubleshoot technology issues Excellent computer skills and proficiency in Microsoft Office. High comfort level working in a diverse environment. Displays professionalism when interacting with internal and external stakeholders. Demonstrated ability to prioritize and manage multiple projects and complete tasks with a high degree of accuracy and timeliness with minimal supervision. A criminal record check with vulnerable sector search is requiredCompensationThe starting salary range for this position is $50,000 - $55,000 per year.HIV Community Link Society offers a comprehensive health and dental benefits package, including access to EAP services and an RRSP matching program. Employees start at 3 weeks’ vacation per year, and receive additional days off including personal, sick, and professional days.Application DetailsThis position will remain open until a suitable candidate is found.  Please send your cover letter, resume, and any other relevant material to support your application via email to [email protected] quoting job reference HIVCL – 147.You must be available for in-person/online interviews. No phone calls please. We thank all applicants for their interest; however only those selected for an interview will be contacted.  

Make a lasting difference to the Ulkatcho First NationGain valuable experience working directly with Chief & CouncilBe rewarded with a competitive $100,000 - $120,000 annual salary, plus excellent benefitsAbout Ulkatcho First NationThe Ulkatcho First Nation is one of four communities making up the Dakelh or Southern Carrier tribal nation in central British Columbia. The Ulkatcho community and offices are located in scenic Anahim Lake, with access to an unparalleled natural beauty at the western edge of the Chilcotin District. The Ulkatcho government is responsible for 22 reserves with a population of 729 members living on-reserve, and another 200 living off reserve. Our expansive traditional territory includes the waters flowing west on the Chilcotin Plateau and includes Tweedsmuir Park.To learn more about Ulkatcho First Nation, please visit our website.About the OpportunityUlkatcho First Nation has an exciting opportunity for a permanent full-time Second Operations Manager to join our team in Anahim Lake, BC. The successful candidate may negotiate an extension for this role.Reporting directly to the Chief and Council, you will be responsible for directing and overseeing the daily operations of Ulkatcho First Nation. You will serve as a bridge between department directors and Chief and Council, provide leadership to the team, and continuously promote First Nations' philosophy and the company's mission and values. Your key responsibilities include, but are not limited to: Participating in the creation of strategic goals in conjunction with the management team, and communicating these goals across the organizationWorking with the Finance Director to create the annual budget, and upkeep accurate financial management and reportingDirecting and establishing policies, procedures, and programs for Ulkatcho First Nation (KPIs, Performance Management Systems, Expense Management, Safety Training, Technology, etc)Maintaining open and transparent communication with, and providing valuable feedback and advice to Chief and CouncilEnsuring that the payroll processes are compliant with applicable lawsLiaising with all inside and outside stakeholders, including heads of departments, government officials, agencies, and the public, to promote a positive and engaging public image for the organizationMonitoring staffing requirements, participating in hiring and developing new team members, and ensuring that performance reviews and career planning activities are completedMaking sure that the culture of the organization remains true to the mission and values of Ulkatcho First NationCoordinating departmental programs, such as meetings, seminars, workshops, special projects, and eventsScheduling, attending, and presenting at Board Meetings as necessaryEnsuring that the office facilities are in compliance with safety regulations, such as local fire codes, handicap access, etcAbout YouTo qualify for this position, you must have a Degree in Business Administration or a related field of study, as well as a minimum of 5 years of experience as an Operations Manager or similar leadership role. You will join us with exceptional business acumen and experience overseeing multiple departments within an organization.As our ideal candidate, you will possess:Valid BC driver's license and clean driving recordSuccessful completion of a Criminal Record CheckUnderstanding of First Nations culture and customs (First Nations heritage preferred)Strong knowledge of accounting procedures involving procurement, travel, and budget managementDirect working knowledge of operations, warehouse, and transportation managementKnowledge of supplies, equipment, and services ordering, and inventory controlProficiency in computer software, including Microsoft OfficeKnowledge of local and federal regulations and ordinancesFirst Aid skills and/or certificates (asset)Experience working in a municipality or government office (asset)To succeed in this role, you must possess exceptional organization and records maintenance skills, be able to prioritize tasks with competing deadlines and have excellent analytical and critical thinking skills.You are passionate about the organization's philosophy and have the communication and interpersonal skills to create relationships with diverse individuals at all levels of the organization. Above all, you are a community-oriented, approachable, and inspirational leader.About the BenefitsIn exchange for your hard work and dedication, the successful candidate will be rewarded with a competitive $100,000 - $120,000 annual salary, based on your skills, experience, and qualifications. In addition, you will also have access to a variety of employee benefits after probation, including:Robust health, vision and dental benefitsPension plan program3 weeks off (Spring Break, Rodeo Week, and Christmas) on top of annual vacationRelocation assistance (inbound and outbound)Live and work in stunning Anahim Lake, BCBe immersed in our incredible community and assist in overseeing our historic territory!Upon joining Ulkatcho First Nation, you will be welcomed into a friendly and supportive team, and have the opportunity to make a lasting impact in the community. Don't miss this unique opportunity. APPLY TODAY! 

Company DescriptionCelebrating over 100 years in business, we lead the way in design, development and production of highly customized logos and promotional products. Having our roots in the embroidery business has established our unparalleled ability to engineer logos and promotional products to our clients’ exact standards and specification.We are innovative and creative and with our in-house graphics team and manufacturing facilities, both domestic and abroad, we can create the promotional products that fit our clients’ needs.Integrity is our fundamental principle, and it represents the values we stand by in the name of quality, service, reliability and fair pricing.Job DescriptionThe main duties for the position of Vice President Operations are as follows:1. Set corporate and operational strategy, develop and translate goals and targets down to the departmental level and report back on them up to the executive level2. Identify, hire, mentor and develop managers and staff in the departments under your control to provide a leadership team capable of meeting the ongoing activities and challenges of the company3. Champion the needs of the various departments within the operational and financial framework of the company to meet the company’s overall goals and targets4. Engage in the budget planning process with the President and CFO, and plan, identify and allocate equipment, personnel, material and company expenditures to meet company and customer requirements on a timely basis5. Put into effect existing corporate policies, and create and implement new and improved policies6. Ensure adherence to operational procedures and financial controls7. Oversee the promotion of the company both within Canada and internationally8. Oversee the harmonization of various departments, such as Design, Production, Logistics and Finance9. Conduct key negotiations with partners and clientsEducation and Experience Requirements• Master’s Degree or higher in economics, finance, business or related• 5 to 10 years of senior operations management experience in a similar role• 5 to 10 years of experience and in-depth knowledge of the embroidered and printed emblem industry, including detailed knowledge of embroidery manufacturing and corporate identity, and excellent knowledge of emblem manufacturing processes and materials• 5 to 10 years of experience managing manufacturing of embroidered emblems using either Barudan or Tajima multihead equipment, and supervision of technicians in the creation of dst files for embroidery machines using the Wilcom system• 5 to 10 years of supply chain management experience with particular emphasis in fabrics, backings and threads sourced throughout the world for use in embroidery manufacturing. Experience and positive working relationships with suppliers in China, Pakistan and Taiwan will be of particular interest.• Have the communication skills necessary to meet the requirements and challenges presented in working in a diverse environment with superiors, colleagues, subordinates, suppliers and customers.Job Type: Permanent, full-timeWork hours: 40 hours per weekSalary: CAD $110,000 per annumLanguage of work: EnglishBenefits: 10 days vacation and group Insurance

The Ontario Institute for Cancer Research (OICR) is seeking a Senior Manager, Strategic Planning to support the development of OICR's strategic plan and supporting business case. This critical role will work closely with the Head, Strategy, Governance and Partnerships, the senior leadership team and the Communications team in executing a highly consultative strategic planning process to identify, assess and develop Institute priorities and associated budget, and prepare the 2026-2031 OICR strategic plan and a compelling funding request to the Ministry of Colleges and Universities.This position is temporary, full-time until September 2025.OICR is Ontario's cancer research institute. We bring together people from across the province and around the world to improve the lives of everyone affected by cancer. We take on the biggest challenges in cancer research and deliver real-world solutions to find cancer earlier and treat it more effectively. We are committed to helping people living with cancer, as well as future generations, live longer and healthier lives.Launched in December 2005, OICR is an independent institute funded by the Government of Ontario through the Ministry of Colleges and Universities.Position responsibilities include:Conducts primary and secondary research to analyze trends/developments, and assess new opportunitiesCoordinates and leads consultations and workshops, preparing materials including (but not limited to): meeting agendas, interview questions, synthesized notes, terms of reference, and proposalsPrepares and presents slide decks and other material to support stakeholder engagementPrepares, disseminates and analyzes stakeholder surveys to obtain input that will inform the strategic plan, and compiles recommendations based on the resultsManages and monitors the work of any consultants working on aspects of the strategic planSynthesizes information, interprets and uses critical thinking skills to draw conclusions, propose options and formulate recommendationsWrites and edits reports including landscapes and white papers, consulting others as required to obtain required information and feedbackWorking with the Communications team, assists in the design, writing and collation of sections of the Strategic Plan into a coherent and compelling documentLead the development of a compelling business case and funding request to the Ontario government in support of the strategic planWorking with the Communications team, support stakeholder engagement to build support for the strategic plan and business case submissionLeads strategic projects, as required, to help transform institute practices and operationsTranslates identified strategic priorities to tactical execution, managing the projects and changes needed to support the implementation of the strategic planManages the department's cost centre to monitor spend on strategic planning activitiesParticipates in initial project design, providing advice on planning methodology, process, timelines and provides project management as requiredResearches best practice for data collection; analyzes, evaluates and interprets data/information requirements for projectsEstablishes/maintains relationships with key internal and external stakeholders and external consultantsPerforms cross-functional and/or other duties consistent with the job classification, as assigned or requested Qualifications:Master's degree in a health, life sciences, public health or related disciplinePractical and related experience in strategic planningManagement consulting experience, MBA or equivalent business experience is an assetUnderstanding of cancer research and the cancer research ecosystem is an assetProject management training is an assetAdvanced critical thinking and analytical skillsDetail-oriented, with a strong sense of the bigger pictureExcellent judgementExcellent verbal and written communication skillsCreative and flexible mindsetStrong organizational skills, with ability to balance multiple priorities and meet deadlinesDemonstrated ability to work independently and as part of a teamFor more information about OICR, please visit the website at www.oicr.on.ca.To learn more about working at OICR, visit our career page.CLOSING DATE: Until Filled

Job SummaryJob DescriptionWhat is the opportunity?The RBC Dominion Securities Management team located in Abbotsford is looking for a Branch Operations Manager to join their team! The Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams.In addition to managing client account activities and ensuring compliance standards are met, the Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.What will you do?Implement Branch Directors vision and ensure branch is efficiently and effectively managed.Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.Ensure compliance and internal control requirements are met.Branch technology access, setup, and troubleshooting.Managing sales support within the branchWhat do you need to succeed?Must-haveCompletion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)Meticulous attention to detail and excellent time management skillsExceptional written and verbal communication skills in EnglishA professional approach to all situations to create a positive working environmentAbility to complete duties independently seeking out own answers and solutionsNice-to-haveKnowledge of RBC Dominion Securities systems and procedures, an assetExperience in the securities industry is an assetWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesThe expected base salary range for this particular position is $65,000 - $85,000 depending on your experience, skills, and registration status, market conditions and business needs.You have the potential to more through RBCs robust discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.RBCs compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:Drives RBCs high-performance cultureEnables collective achievement of our strategic goalsGenerates sustainable shareholder returns and above market shareholder valueJob SkillsAdditional Job DetailsAddress:2001 MCCALLUM RD:ABBOTSFORDCity:ABBOTSFORDCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Wealth ManagementJob Type:RegularPay Type:SalariedPosted Date:2024-02-28Application Deadline:2024-06-15Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Position SummaryWho are we looking for?:Kelowna General Hospital is hiring a Term Specific Full Time Manager, Clinical Operations! This position will be supporting the KGH Emergency Department. KGH ED is the 3rd busiest (visit volume) Tertiary Emergency Department in the province with over 85,0000 visits per year. This is a large complex department with many subspecialty services offered including Trauma, Pediatrics, Interventional Cardiology, Endovascular Therapy for Stroke, Critical Care and MHSU services. The position will be until March 2025. We are looking for an experienced leader with a clinical background in Emergency. What we offer:- Employee & Family Assistance Program- Employer paid training/education opportunities- Employer paid vacation- Medical Services Plan- May be eligible to contribute to MPP if previously enrolled within 30 days- Employer paid insurance premiums- Extended health &dental coverage- Work-life balanceSalary range for the position is $116,591 to $167,600. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.How will you make an impact?The Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations provides leadership and direction for the operations, management, utilization, risk management, and quality improvement within the assigned clinical area(s), and applies management theory and concepts to leading, staffing, monitoring, evaluating, and data gathering including the development of relevant outcome measures pertinent to the clinical area(s). The Manager, Clinical Operations is accountable for: efficient, effective utilization of approved physical, financial, and human resources; guiding and coordinating activities of the clinical area(s) in accordance with professional standards; supporting the goals and strategic direction of Interior Health. In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.Some key duties: • Provides leadership for clinical practice by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.• Evaluates effectiveness of care provided and seeks mechanisms to ensure that standards are met consistently. Responds to patient care issues and public concerns in a supportive and goal oriented manner, facilitating communication to affect positive outcomes.• Facilitates and directs the development, implementation, and evaluation of unit specific goals and objectives, standards and policies, ensuring consistency with the established standards and objectives of the services within Interior Health.• Maintains fiscal accountability by collecting and monitoring necessary fiscal and utilization data and analyzes data appropriately. Ensures effective use of resources in the service area. Monitors the budget(s), identifies variances, and takes corrective action as required to maintain expenditures within the approved budget(s). • Participates in the development and implementation of the local quality improvement and risk management initiatives for patient care services in accordance with Interior Health standards and processes.Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today! Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).QualficationsEducation, Training, and Experience• Bachelors Degree in a health related field.• A minimum of five years recent, related clinical experience, including two years in a leadership role.• Or an equivalent combination of education, training and experience.• Current registration with the relevant professional college or association preferred.

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe opportunityManulife’s insurance business is a multifaceted and industry-leading area that includes a world-class underwriting organization. The Underwriting team is growing! We are looking for a high-energy, passionate, customer-obsessed, and creative individual to join our leadership team to help manage day-to-day business operations and drive performance through transformation.Reporting to the Managing Director of Underwriting, the Underwriting Manager is primarily responsible for operational effectiveness and developing and supporting our strategy to ensure timely, cost-effective service.ResponsibilitiesLead service delivery of the Underwriting area within the established service level agreements, handling escalated customer issues and ensuring the operations provide real value to our customers.Take personal ownership of consistently meeting standards and targets.Improve the efficiency of staff by recruiting and developing highly cohesive and motivated teams, evaluating individual and team performance, addressing performance-related concerns, initiating corrective action, conducting staff performance appraisals, managing reward and recognition, and talent management.Provide leadership and technical direction for the development of staff, and the creation of a positive and productive work environment.Build and maintain strong internal and external working relationships including presentations to advisors and distribution or office visits when needed.Ensure ongoing partnerships and collaboration.Work with multiple teams in all locations to ensure quality and service.Innovative and always looking for opportunities to continually improve our business and serve our customers.How will you create impact?The role provides overall management direction and builds and leads a successful Underwriting team. This is accomplished through effective recruitment, retention, and development of staff and the creation of a positive work environment that encourages participation, ownership, responsibility, innovation, initiative, integrity, and a sense of pride in the operations and in Manulife.To succeed in this role, you need to thrive in a fast-paced and dynamic environment and commit to service excellence through building effective relationships across the organization at all levels. As a representative of Manulife’s brand, you will be encouraged to model our values and understand our business strategy and mission.The Underwriting team is 120 strong consisting of Individual, Affinity, and Group business which supports multiple distribution channels including Advisor Services, Managing General Agencies, and National Accounts. The business services both advisors sold and direct to client markets. Several product lines such as Life, Critical Illness, Disability, Mortgage Creditor, and Health and Dental are handled by the underwriting team. The team is also diverse in people and location. We have people in all offices as well as working-from-home individuals. The Underwriting team is responsible for risk assessment, analyzing experience, and projecting trends.What motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking for?For Québec candidates, bilingualism is required (French/English) -The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.Demonstrated leadership skills and accountabilities including staff development and team engagement.Excellent understanding of Insurance Products and Industry knowledge - underwriting background an asset specifically living benefitsOutstanding relationship skills, building strong relationships with internal and external business partners.Resilient and adaptable when working under business pressures and sales deadlinesSuperior communication skills, both written and verbalExcellent negotiation, influencing, problem-solving, and decision-making skills.Ability to effectively work with a remote and geographically diverse team.Willingness to problem-solve directly with key stakeholders.Strong operations orientationResults OrientedPresentation skillsDedication to learning and professional developmentWhat can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationWaterloo, OntarioSalary range is expected to be between$78 975,00 CAD - $142 155,00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

Application Deadline: 04/27/2024Address:20 Erb Street WestSupports the branch and/or region in achieving business objectives by providing effective operational support, leadership and management of sales compliance and regulatory requirements.Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Ensures alignment between values and behaviour that fosters diversity and inclusion.Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.Attracts, retains, and enables the career development of top talent.Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Provides input to the market business development plan.Support the solution and implementation of addressing client concerns and escalations, as required.Performs risk assessments and monitoring to ensure there are no breaches in compliance.Makes recommendations to management about risk and regulatory requirements and compliance.Recommends and implements solutions based on analysis of issues and implications for the business and the client.Assists in the development of strategic plans.Identifies emerging issues and trends to inform decision-making.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Helps determine business priorities and best sequence for execution of business/group strategy.Conducts independent analysis and assessment to resolve strategic issues.Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.Monitors and tracks performance and addresses any issues.Designs and produces regular and ad-hoc reports, and dashboards.Ensures the effective implementation of Bank initiatives and programs.Models a mindset for continuous improvement and champions alternatives.Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.Prepares documentation of compliance monitoring and risk assessments, and findings to management as per guidelines.Executes administrative reviews and filings according to Bank policies and procedures.Ensures Branch organization and delegation templates are in place and up to date.Monitors daily transactions, monthly transactions, and reports in accordance with regulatory guidelines and internal policies.Supervises cash and securities related responsibilities (cheque and securities deposits, cheque issuance, vault, box count, etc.) and operational compliance in the branch.Oversees maintenance of Policies and Procedures Manual as required by internal and external changes.Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.Acts as a subject matter expert on business applications/systems.Monitors operational controls to identify any deficiencies and supports the initiation of appropriate corrective actions to ensure controls are adequate.Identifies and analyzes factors which may affect risk mitigation within the market and compliance with applicable regulatory requirementsMonitors to ensures Branch adherence to internal/external Compliance regulations and requirementsProvides input into the planning and implementation of operational programs.Executes work to deliver timely, accurate, and efficient service.Sources new sales & service professional candidates.Supports the Trainee mentorship and supervises performance during and subsequent to their 18-month training period.Leads/participates in the design, implementation and management of core business/group processes.Develops and manages a business/group program.Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.Performs various operational activities to meet business objectives, client needs, and maintain overall service levels.Provides administrative/operational support including financial and transactional processing and reporting, account processing and documentation, compliance processing, and other related activities; ensures proper documentation and administration of decisions.Meets high quality service standards to maximize relationship retention and growth.Identifies and escalates all irregularities and discrepancies to management and compliance as per guidelines.Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, act in their best interests, and ensure an effectively run function.Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Provides specialized consulting, analytical and technical support.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently and regularly handles non-routine situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Strong leadership experience.Sales and service experience preferred.In-depth operational experience.Supervisory/leadership experience.In-depth experience with financial planning products and related technologies.Must meet the licensing and certification requirements for the team / branch / jurisdiction where the mandate is being fulfilled.Deep knowledge and technical proficiency gained through extensive education and business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:7Job Category:People Manager / GestionnaireWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Application Deadline: 04/18/2024Address:100 King Street WestBMO is looking for a Manager - Enterprise Third-Party Risk Management (ETPRM) to join our team. This is an individual contributor role. As the Manager - Enterprise Third-Party Risk Management, you will play a pivotal role in establishing and enhancing our third-party risk management frameworks. Reporting to the ETPRM Director, you will lead the charge in 2nd Line monitoring program, quarterly risk reporting and annual board-level reporting, and the development and automation of cutting-edge data visualization and dashboard tools. You will drive the management of third-party risks, ensuring compliance with regulatory bodies such as OSFI, OCC, and FRB, and spearhead initiatives to improve supplier relationship management and issue resolution processes.Key Responsibilities:- Risk Reporting: Oversee the lifecycle of risk reporting from monthly, quarterly monitoring to board-level annual reports, ensuring accuracy, timeliness, and relevance. Your expertise will help senior leadership make informed decisions through comprehensive risk profiles.- Third-Party Risk Management: Develop and manage end-to-end third-party risk processes, including regular issue management and supplier relationship oversight. Your work will ensure that BMO adheres to the highest standards of regulatory compliance and operational integrity.- Innovative Automation: Lead initiatives to automate and streamline risk reporting processes, enhancing efficiency and effectiveness across the board. Your efforts in building and maintaining advanced data-driven reporting tools and dashboards will set new standards in risk management practices.- Strategic Leadership: As a key member of a growing team, you will have the chance to mold the future of third-party risk management at BMO. Your strategic insight and passion for change will be critical in building a robust framework from the ground up.Who You Are:- Experienced in third-party risk management, regulatory compliance, and supplier relationship management, preferably within the banking or financial services industry.- Proficient in data visualization and reporting, with a knack for turning complex data into actionable insights.- A self-starter comfortable navigating ambiguity and building new processes and frameworks, requiring a proactive approach.- Excellent at communication and collaboration, able to work independently and effectively. Professional acumen in presenting and explaining complex risk scenarios is essentialQualifications:- Proven experience in risk management, particularly in third-party risk management, regulatory compliance, issue management and reporting.- Strong analytical and data management skills, with experience in automation and dashboard creation and execution.- Familiarity with North America regulatory landscapes (e.g., OSFI, OCC, FRB) and third-party lifecycle management.- Audit background or similar is considered an asset.- Professional acumen to produce and present detailed reports for decision-making at senior leadership levels.This position is located in Toronto and offers a hybrid work arrangement with at least 2 days per week designated for in-office collaboration, while other days remote.If you're looking for your next dream job, consider this one in BMO's Enterprise Risk Group where every colleague helps protect and grow the bank by providing independent review and oversight of enterprise-wide risks, working together to maintain a risk management framework and fostering a strong risk culture. #ERPMDreamJobsThis opportunity will allow you to work on exciting initiatives within operational non-financial risk with visibility to leaders within our organization. Working within a dynamic team focused on Third-Party Risk Management, and with 1st and 2nd line subject matter experts (SMEs), you will be responsible for supporting the development and maintenance of 2nd line Third-Party risk related reporting, the creation, maintenance and monitoring of risk metrics, and other oversight activities across the Third-Party Risk Management portfolio.Mandate:As part of the 2nd line of defense, this role supports the following primary accountabilities of the Enterprise Third-Party Risk Management Team:Provide input into business decisions as a trusted advisor.Make recommendation to leaders on strategy and new initiatives, seeking understanding of business/group to support recommendations.Support maintenance and oversight of the Third-Party Risk Management Framework and other related requirements used across the enterprise to ensure Third-Party Risks are appropriately identified, assessed, managed, monitored, and reported.Support maintenance of regulatory oversight over Third-Party risk.Responsibilities:Foster a culture aligned to BMO purpose, values and strategy and role model BMO values and behaviors in all that they do.Ensure alignment between values and behavior that foster diversity and inclusion.Regularly connect work to BMO's purpose, set inspirational goals, define clear expected outcome, and ensure clear accountability for follow through.Develop and maintain in-depth knowledge of third-party risk management and applicable legislative/ regulatory requirements and guidance.Performs and/or effectively challenges across various programs including third-party issues & events, 1st Line monitoring & testing activities, and 1st Line reporting metrics.Manage 2nd Line independent monitoring program which includes reporting against various metrics across the third-party lifecycle.Conduct targeted reviews with accompanying analysis for any metrics outside of tolerance and/or with worsening trends.Support with the completion quarterly and annual risk reporting scorecards with accurate data driven insights for internal/external stakeholders.Analyze data and information on a continuous basis to provide insights and recommendations; includes identification of risk impacts for new processes and workflows related to initiatives.Identifies potential risk situations/ impacts and make recommendations or escalates to the team.Develops and maintains TPRM visualizations/dashboards to improve visibility of information and support data driven decision making.Support with the review of new/updated metrics (KRMs, KRIs and risk drivers) and associated thresholds.Support TPRM Committee with materials and minutes, and shared mailbox.Coordinate and monitor the review and sign-off of reporting, where required.Participate in initiatives and recommend opportunities for improved efficiency, effectiveness and/or risk mitigation.Supports team with any ad hoc requests, internal and external examination requests, and projects.Maintain documentation of all 2nd Line TPRM processes and procedures including tools and templates for operational risk programs, as required.Support activities for emerging regulatory developments, and support maintenance effective relationships with regulators.Build effective relationships with internal/external stakeholders.Coordinate the management of databases; ensures alignment and integration of data in adherence with data governance standards.Provide specialized consulting, analytical and technical support.Exercise judgment to identify, diagnose, and solve problems within given rules.Work independently and regularly handles non-routine situations.Broader work or accountabilities may be assigned as needed.Qualifications:Between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Deep knowledge and experience with segmenting, analyzing, and reporting risk related data.Strong analytical skills to gather relevant information, compare and identify trends, develop conclusions with well-supported recommendations.Experience with compiling and validating materials for updates at senior level forums and/or committeesExperience in report automation and efficiency through visualization tools such as Microsoft PowerBIFamiliar with operational risk management practices and methodologiesFamiliar with financial products and servicesDeep knowledge and technical proficiency gained through extensive education and business experience.Strong communication skills, both verbal and written.Ability to build and foster stakeholder relationships.Excellent analytical and problem-solving skills, with any eye for detail.Experience with TPRM and Sourcing tools, ie: CoupaStrong proficiency with PowerBI, Python, PowerPoint, Excel, and SharePoint.Ability for work on multiple tasks accurately and with attention in fast paced environment.In-depth knowledge of data driven decision making.Grade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Application Deadline:05/31/2024Address:20 Erb Street WestJob Family Group:Wealth Sales & ServiceSupports the branch and/or region in achieving business objectives by providing effective operational support, leadership and management of sales compliance and regulatory requirements.Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Ensures alignment between values and behaviour that fosters diversity and inclusion.Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.Attracts, retains, and enables the career development of top talent.Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Provides input to the market business development plan.Support the solution and implementation of addressing client concerns and escalations, as required.Performs risk assessments and monitoring to ensure there are no breaches in compliance.Makes recommendations to management about risk and regulatory requirements and compliance.Recommends and implements solutions based on analysis of issues and implications for the business and the client.Assists in the development of strategic plans.Identifies emerging issues and trends to inform decision-making.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Helps determine business priorities and best sequence for execution of business/group strategy.Conducts independent analysis and assessment to resolve strategic issues.Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.Monitors and tracks performance and addresses any issues.Designs and produces regular and ad-hoc reports, and dashboards.Ensures the effective implementation of Bank initiatives and programs.Models a mindset for continuous improvement and champions alternatives.Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.Prepares documentation of compliance monitoring and risk assessments, and findings to management as per guidelines.Executes administrative reviews and filings according to Bank policies and procedures.Ensures Branch organization and delegation templates are in place and up to date.Monitors daily transactions, monthly transactions, and reports in accordance with regulatory guidelines and internal policies.Supervises cash and securities related responsibilities (cheque and securities deposits, cheque issuance, vault, box count, etc.) and operational compliance in the branch.Oversees maintenance of Policies and Procedures Manual as required by internal and external changes.Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.Acts as a subject matter expert on business applications/systems.Monitors operational controls to identify any deficiencies and supports the initiation of appropriate corrective actions to ensure controls are adequate.Identifies and analyzes factors which may affect risk mitigation within the market and compliance with applicable regulatory requirementsMonitors to ensures Branch adherence to internal/external Compliance regulations and requirementsProvides input into the planning and implementation of operational programs.Executes work to deliver timely, accurate, and efficient service.Sources new sales & service professional candidates.Supports the Trainee mentorship and supervises performance during and subsequent to their 18-month training period.Leads/participates in the design, implementation and management of core business/group processes.Develops and manages a business/group program.Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.Performs various operational activities to meet business objectives, client needs, and maintain overall service levels.Provides administrative/operational support including financial and transactional processing and reporting, account processing and documentation, compliance processing, and other related activities; ensures proper documentation and administration of decisions.Meets high quality service standards to maximize relationship retention and growth.Identifies and escalates all irregularities and discrepancies to management and compliance as per guidelines.Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run function.Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Provides specialized consulting, analytical and technical support.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently and regularly handles non-routine situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Strong leadership experience.Sales and service experience preferred.In-depth operational experience.Supervisory/leadership experience.In-depth experience with financial planning products and related technologies.Must meet the licensing and certification requirements for the team / branch / jurisdiction where the mandate is being fulfilled.Deep knowledge and technical proficiency gained through extensive education and business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Compensation and Benefits:$60,300.00 - $111,800.00Pay Type: SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsWe’re here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The Opportunity Global Finance is responsible for managing all financial budgeting and reporting for KPMG International and its subsidiaries. This role will have responsibilities in the management of AR and AP activities ,assist with month end and year end activities, vendor taxes compliance and filing, indirect and statutory tax review filing and other ad hoc projects as needed What you will do Oversee compliance of vendor maintenance and payment process in accordance with 1099 and 1042 and other jurisdictions withholding tax reporting requirements. Manage annual 1099 and 1042, Canadian and UK withholding tax filing process. Monitor quality and timing of AP mailbox responses Oversee AP accounts reconciliation process prepared by offshore service provider. Review and approve weekly payment supporting documentation prior to Director of Finance authorization in rotation with other members of the Finance team. Partner with AP Team Lead and respective functions on all rejected items from payment, ensure all required documentation is in place and approval obtained to proceed with the payment. Work with the internal tax team on all tax documentation requirements related to account receivable activities, i.e. tax certificates, protocols, declaration letters Oversight of AR collection and escalation process, interest charges on long-outstanding membership dues Monitor quality and timing of AR mailbox responses. Assist AR team in solving cash application issues, responding on issue emails from Member firms, short payments / return payments / WHT deducted / FX variance. Work with Senior Manager Finance Operations on review of VAT returns for UK, NL and Canada. Prepare reconciliations for all VAT GL Assist with month end closing activities, Elective/Other service reconciliation, tracker update and obtaining approvals for cost center setup. Provide Interim and Year End support related to AR activities such as provision for doubtful debts according to IFRS 9, Provision for doubtful debts entry and documentation for auditors. Review and reconcile provision balance on quarterly basis Monitor and report on operating accounting system SAP performance, liaise with offshore service provider and SAP support team to resolve critical issues; report and recommend planned system enhancements to improve effectiveness of accounting and reporting processes. Participate in periodical review offshore service provider documentation, ensure all processes are properly documented Provide support with various projects and initiatives as required What you bring to the role Undergraduate degree in business,finance or accounting Professional accounting designation 7+ years of finance operations experience preferably in a large multinational environment Knowledge of SAP is preferred Highly effective written and verbal communication skills Strong analytical, problem solving and organizational skills with a mindset for continuous improvement Advance Excel skills Self-motivated and proven ability to manage to deadline Experience developing relationships and establishing networks Keys to your success KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business. Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . Adjustments and accommodations throughout the recruitment processAt KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements. To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing [email protected] or by calling 1-888-466-4778, Option 3. For information about accessible employment at KPMG, please visit our accessibility page .

Position SummaryWho are we looking for?:Interior Health is hiring a Permanent Full Time Manager, Clinical Operations at the Gordon Road Wellness Center in Nelson, British Columbia. This position will be overseeing the home health services in Nelson and surrounding areas as well as the chronic disease management program in Nelson and Castlegar.We are looking for a leader with a clinical background in Home Health. This is an amazing team and unique area to manage, as a bonus Nelson has a picturesque geography and storybook charm combined with cosmopolitan sophistication. Apply today! What we offer:- Employee & Family Assistance Program- Employer paid training/education opportunities- Employer paid vacation- Medical Services Plan- Employer paid insurance premiums- Extended health &dental coverage- Municipal Pension Plan- Work-life balanceSalary range for the position is $116,591 to $167,600. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.How will you make an impact?The Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations provides leadership and direction for the operations, management, utilization, risk management, and quality improvement within the assigned clinical area(s), and applies management theory and concepts to leading, staffing, monitoring, evaluating, and data gathering including the development of relevant outcome measures pertinent to the clinical area(s). The Manager, Clinical Operations is accountable for: efficient, effective utilization of approved physical, financial, and human resources; guiding and coordinating activities of the clinical area(s) in accordance with professional standards; supporting the goals and strategic direction of Interior Health.In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.Some key duties:• Provides leadership for clinical practice by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.• Evaluates effectiveness of care provided and seeks mechanisms to ensure that standards are met consistently. Responds to patient care issues and public concerns in a supportive and goal oriented manner, facilitating communication to affect positive outcomes.• Facilitates and directs the development, implementation, and evaluation of unit specific goals and objectives, standards and policies, ensuring consistency with the established standards and objectives of the services within Interior Health.• Maintains fiscal accountability by collecting and monitoring necessary fiscal and utilization data and analyzes data appropriately. Ensures effective use of resources in the service area. Monitors the budget(s), identifies variances, and takes corrective action as required to maintain expenditures within the approved budget(s).• Participates in the development and implementation of the local quality improvement and risk management initiatives for patient care services in accordance with Interior Health standards and processes.Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).QualficationsEducation, Training, and Experience• Bachelors Degree in a health related field.• A minimum of five years recent, related clinical experience, including two years in a leadership role.• Or an equivalent combination of education, training and experience.• Current registration with the relevant professional college or association preferred.

Position SummaryWho are we looking for?:Interior Health is hiring a Term Specific Full Time Manager, Clinical Operations at Queen Victoria Hospital in Revelstoke, British Columbia. This Manager will oversee the Emergency, Obstetrics. Surgical Services, In patient Medicine and MDR department. This term position will be until February 28, 2025.If you have formal or informal leadership experience and a clinical background in a rural or remote site, we want to hear from you, apply today!What we offer:- Employee & Family Assistance Program- Employer paid training/education opportunities- Employer paid vacation- Medical Services Plan- May be eligible to contribute to MPP if previously enrolled within 30 days- Employer paid insurance premiums- Extended health &dental coverage- Work-life balanceSalary range for the position is $116,591 to $167,600. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.How will you make an impact?The Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations provides leadership and direction for the operations, management, utilization, risk management, and quality improvement within the assigned clinical area(s), and applies management theory and concepts to leading, staffing, monitoring, evaluating, and data gathering including the development of relevant outcome measures pertinent to the clinical area(s). The Manager, Clinical Operations is accountable for: efficient, effective utilization of approved physical, financial, and human resources; guiding and coordinating activities of the clinical area(s) in accordance with professional standards; supporting the goals and strategic direction of Interior Health.In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.Some key duties:• Provides leadership for clinical practice by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.• Evaluates effectiveness of care provided and seeks mechanisms to ensure that standards are met consistently. Responds to patient care issues and public concerns in a supportive and goal oriented manner, facilitating communication to affect positive outcomes.• Facilitates and directs the development, implementation, and evaluation of unit specific goals and objectives, standards and policies, ensuring consistency with the established standards and objectives of the services within Interior Health.• Maintains fiscal accountability by collecting and monitoring necessary fiscal and utilization data and analyzes data appropriately. Ensures effective use of resources in the service area. Monitors the budget(s), identifies variances, and takes corrective action as required to maintain expenditures within the approved budget(s).• Participates in the development and implementation of the local quality improvement and risk management initiatives for patient care services in accordance with Interior Health standards and processes.About Revelstoke, British ColumbaNestled between the spectacular Selkirk and Monashee Mountains on the mighty Columbia River, you will find the Gateway to Mountain Adventure and National Parks - Revelstoke. This city offers unique opportunities for both visitors and residents. Untouched natural beauty offers year round adventures with a legacy of heritage buildings that lend character and quaintness to the town. Hiking, mountain biking, fishing, caving, canoeing, snowmobiling and the longest vertical descent of any ski resort in North America at Revelstoke Mountain Resort are only some of the benefits offered. The rest you will have to check out for yourself!Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).QualficationsEducation, Training, and Experience• Bachelors Degree in a health related field.• A minimum of five years recent, related clinical experience, including two years in a leadership role.• Or an equivalent combination of education, training and experience.• Current registration with the relevant professional college or association preferred.

Commercial Lines Manager Job DescriptionAs a Commercial Lines Manager, you play a pivotal role in overseeing the underwriting and management of commercial insurance policies. Your responsibilities span various areas, ensuring effective operations, client satisfaction, and growth. As a Commercial Lines Manager, you contribute significantly to protecting businesses and their assets. What you Bring:Underwriting and Policy Management:Review and analyze commercial insurance policies to determine appropriate coverage levels.Negotiate rates with insurance carriers to ensure competitive pricing.Develop and implement policies that provide necessary coverage for clients’ businesses.Ensure policy compliance and adherence to underwriting guidelines.Team Leadership and Training:Manage and motivate a team of commercial insurance agents and underwriters.Provide training and support to enhance their knowledge and skills.Identify areas for improvement in processes and procedures and implement solutions.Client Relationship Management:Maintain and grow relationships with key clients and insurance carriers.Act as the daily liaison between insurance companies, agents, and clients.Address various coverage issues and handle inside service work associated with clients’ accounts.Marketing and New Business Submission:Conduct marketing activities as assigned by senior staff.Market clients (new and existing) to obtain quotations through online rating or direct submissions to underwriting.Assist with client presentations and proposals.Company Relationships and Growth:Develop and maintain business relationships with insurance carriers.Identify opportunities for revenue growth within the commercial insurance division.Collaborate with underwriters and agents to facilitate claims processing and policy issuance.Strategic Thinking and Decision-Making:Think strategically to enhance efficiency, competitiveness, and effectiveness of policies.Make sound decisions regarding risk assessment and coverage. Qualifications:Minimum of 10 years of experience in commercial insurance sales and underwriting.Track record of successful sales and underwriting management.Excellent leadership and communication skills.Strong business acumen and ability to think strategically. While we appreciate all those who apply, we will only be reaching out to those that qualify.

 Commercial Lines Manager Job DescriptionAs a Commercial Lines Manager, you play a pivotal role in overseeing the underwriting and management of commercial insurance policies. Your responsibilities span various areas, ensuring effective operations, client satisfaction, and growth. As a Commercial Lines Manager, you contribute significantly to protecting businesses and their assets. What you Bring:Underwriting and Policy Management:Review and analyze commercial insurance policies to determine appropriate coverage levels.Negotiate rates with insurance carriers to ensure competitive pricing.Develop and implement policies that provide necessary coverage for clients’ businesses.Ensure policy compliance and adherence to underwriting guidelines.Team Leadership and Training:Manage and motivate a team of commercial insurance agents and underwriters.Provide training and support to enhance their knowledge and skills.Identify areas for improvement in processes and procedures and implement solutions.Client Relationship Management:Maintain and grow relationships with key clients and insurance carriers.Act as the daily liaison between insurance companies, agents, and clients.Address various coverage issues and handle inside service work associated with clients’ accounts.Marketing and New Business Submission:Conduct marketing activities as assigned by senior staff.Market clients (new and existing) to obtain quotations through online rating or direct submissions to underwriting.Assist with client presentations and proposals.Company Relationships and Growth:Develop and maintain business relationships with insurance carriers.Identify opportunities for revenue growth within the commercial insurance division.Collaborate with underwriters and agents to facilitate claims processing and policy issuance.Strategic Thinking and Decision-Making:Think strategically to enhance efficiency, competitiveness, and effectiveness of policies.Make sound decisions regarding risk assessment and coverage.Qualifications and Skills:Minimum of 10 years of experience in commercial insurance sales and underwriting.Proven track record of successful sales and underwriting management.Excellent leadership and communication skills.Strong business acumen and ability to think strategically. While we appreciate all those who apply, we will ony be reaching out to those that qualify.

Personal Lines ManagerAs a Personal Lines Manager, you play a critical role in the efficient functioning of an insurance office. Your responsibilities span various areas, ensuring smooth operations, compliance, and client satisfaction. Let’s break down the key aspects of your role: As a Personal Lines Manager, your role is pivotal in maintaining operational excellence, client satisfaction, and adherence to industry standards. You Require the following:Leadership and Team Management:Lead the Head Office Personal Insurance service team.Support clients and team members regarding new business, endorsements, claims, and the renewal process.Assist in complex cases and escalations.Provide leadership, guidance, mentorship, and coaching to all staff to maintain quality and performance standards.Client Relationship Management:Build and maintain strong relationships with clients.Provide consistent, accurate, and timely communication through verbal and written correspondence.Conduct face-to-face meetings with clients as necessary.Inform and educate clients about coverage, exclusions, and exposures.Compliance and Process Management:Implement and manage office policies and procedures to ensure compliance with insurance laws and regulations.Oversee financial management tasks, including budgeting, forecasting, and timely billing and premium collection.Analyze operational data and reports to identify trends and implement strategic improvements in office efficiency and service delivery.Business Relationships and Growth:Develop and maintain business relationships with clients, insurance carriers, and other stakeholders.Support business growth by fostering positive relationships.Coordinate with insurance agents and brokers to facilitate claims processing, underwriting, and policy issuance.Training and Development:Train and supervise new insurance brokers joining the team.Facilitate professional development for staff.Ensure that brokers understand and adhere to general underwriting guidelines. Qualifications:Several years of experience in personal lines insurance.Strong leadership abilities with a minimum of 7 years of leadership experience.Familiarity with insurance laws, regulations, and underwriting principles.Ability to build and maintain positive relationships with clients and stakeholders.       

Personal Lines ManagerAs a Personal Lines Manager, you play a critical role in the efficient functioning of an insurance office. Your responsibilities span various areas, ensuring smooth operations, compliance, and client satisfaction. Let’s break down the key aspects of your role: As a Personal Lines Manager, your role is pivotal in maintaining operational excellence, client satisfaction, and adherence to industry standards. You Require the following:Leadership and Team Management:Lead the Head Office Personal Insurance service team.Support clients and team members regarding new business, endorsements, claims, and the renewal process.Assist in complex cases and escalations.Provide leadership, guidance, mentorship, and coaching to all staff to maintain quality and performance standards.Client Relationship Management:Build and maintain strong relationships with clients.Provide consistent, accurate, and timely communication through verbal and written correspondence.Conduct face-to-face meetings with clients as necessary.Inform and educate clients about coverage, exclusions, and exposures.Compliance and Process Management:Implement and manage office policies and procedures to ensure compliance with insurance laws and regulations.Oversee financial management tasks, including budgeting, forecasting, and timely billing and premium collection.Analyze operational data and reports to identify trends and implement strategic improvements in office efficiency and service delivery.Business Relationships and Growth:Develop and maintain business relationships with clients, insurance carriers, and other stakeholders.Support business growth by fostering positive relationships.Coordinate with insurance agents and brokers to facilitate claims processing, underwriting, and policy issuance.Training and Development:Train and supervise new insurance brokers joining the team.Facilitate professional development for staff.Ensure that brokers understand and adhere to general underwriting guidelines.Qualifications and Skills:Several years of experience in personal lines insurance.Strong leadership abilities with a minimum of 7 years of leadership experience.Familiarity with insurance laws, regulations, and underwriting principles.Ability to build and maintain positive relationships with clients and stakeholders.       

Position SummaryWho are we looking for?:Interior Health is hiring a Term Specific Full Time Manager, Clinical Operations at 100 Mile House Hospital. This Manager will oversee the Emergency department. Please note this term position will be until August 11, 2025. Apply today to be apart of an amazing team in a beautiful community! What we offer:- Employee & Family Assistance Program- Employer paid training/education opportunities- Employer paid vacation- Medical Services Plan- May be eligible to contribute to MPP if previously enrolled within 30 days- Employer paid insurance premiums- Extended health &dental coverage- Work-life balanceSalary range for the position is $116,591 to $167,600. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.How will you make an impact?The Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations provides leadership and direction for the operations, management, utilization, risk management, and quality improvement within the assigned clinical area(s), and applies management theory and concepts to leading, staffing, monitoring, evaluating, and data gathering including the development of relevant outcome measures pertinent to the clinical area(s). The Manager, Clinical Operations is accountable for: efficient, effective utilization of approved physical, financial, and human resources; guiding and coordinating activities of the clinical area(s) in accordance with professional standards; supporting the goals and strategic direction of Interior Health.In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.Some key duties:• Provides leadership for clinical practice by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.• Evaluates effectiveness of care provided and seeks mechanisms to ensure that standards are met consistently. Responds to patient care issues and public concerns in a supportive and goal oriented manner, facilitating communication to affect positive outcomes.• Facilitates and directs the development, implementation, and evaluation of unit specific goals and objectives, standards and policies, ensuring consistency with the established standards and objectives of the services within Interior Health.• Maintains fiscal accountability by collecting and monitoring necessary fiscal and utilization data and analyzes data appropriately. Ensures effective use of resources in the service area. Monitors the budget(s), identifies variances, and takes corrective action as required to maintain expenditures within the approved budget(s).• Participates in the development and implementation of the local quality improvement and risk management initiatives for patient care services in accordance with Interior Health standards and processes.About 100 Mile House:Enjoy the luxuries of urban amenities in a unique rural setting, 100 Mile House has endless outdoor recreation year round! During summer, this beautiful area offers fantastic hiking, canoeing, boating, mountain biking and fishing. Winter provides backcountry skiing, as well as snowmobiling, snowshoeing, dogsledding and sleigh rides. The natural beauty of the region, with its lush forests and patchwork of lakes and rivers, is the perfect backdrop for an outdoor lifestyle.Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).QualficationsEducation, Training, and Experience• Bachelors Degree in a health related field.• A minimum of five years recent, related clinical experience, including two years in a leadership role.• Or an equivalent combination of education, training and experience.• Current registration with the relevant professional college or association preferred.

Position SummaryWho are we looking for?:Interior Health is hiring a Manager, Clinical Operations at Arrow Lakes Hospital in Nakusp, BC. This position oversees Acute Care(med/surg) and Emergency Departments. These are small departments in a rural and remote location (Nakusp and New Denver). What we offer:- Employee & Family Assistance Program- Employer paid training/education opportunities- Employer paid vacation- Medical Services Plan- Employer paid insurance premiums- Extended health &dental coverage- Municipal Pension Plan- Work-life balanceSalary range for the position is $116,591 to $167,600. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.How will you make an impact?The Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations provides leadership and direction for the operations, management, utilization, risk management, and quality improvement within the assigned clinical area(s), and applies management theory and concepts to leading, staffing, monitoring, evaluating, and data gathering including the development of relevant outcome measures pertinent to the clinical area(s). The Manager, Clinical Operations is accountable for: efficient, effective utilization of approved physical, financial, and human resources; guiding and coordinating activities of the clinical area(s) in accordance with professional standards; supporting the goals and strategic direction of Interior Health.In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.Some key duties:• Provides leadership for clinical practice by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.• Evaluates effectiveness of care provided and seeks mechanisms to ensure that standards are met consistently. Responds to patient care issues and public concerns in a supportive and goal oriented manner, facilitating communication to affect positive outcomes.• Facilitates and directs the development, implementation, and evaluation of unit specific goals and objectives, standards and policies, ensuring consistency with the established standards and objectives of the services within Interior Health.• Maintains fiscal accountability by collecting and monitoring necessary fiscal and utilization data and analyzes data appropriately. Ensures effective use of resources in the service area. Monitors the budget(s), identifies variances, and takes corrective action as required to maintain expenditures within the approved budget(s).• Participates in the development and implementation of the local quality improvement and risk management initiatives for patient care services in accordance with Interior Health standards and processes.About Nakusp, British Columbia:The Arrow Lakes, established over 100 years ago, have plenty to offer to all residents, from breathtaking scenery and relaxing hot springs, to fabulous golf, plentiful fishing, great hiking trails and many other activities. Nakusp is known for its year-round amenities and warm and friendly community. It is a vibrant business community and offers all the amenities only minutes away.Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).QualficationsEducation, Training, and Experience• Bachelors Degree in a health related field.• A minimum of five years recent, related clinical experience, including two years in a leadership role.• Or an equivalent combination of education, training and experience.• Current registration with the relevant professional college or association preferred.

Branch ManagerPosition SummaryIf you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and below grade materials and we want folks with great people skills on our team because, in the end – people make all the difference.The Branch Manager is responsible for meeting the corporate objectives. Ensures procedures and safety protocols are followed. Identifies employees who require support, training, and corrective action. Communicates with each person respectfully and in consideration of their learning style. Directs the overall function and activities of the branch to meet and exceed customer expectations and employee engagement continually and simultaneously. Works in conjunction with other corporate departments. ResponsibilitiesResponsible for hiring and training employees to provide customers with a high level of Customer ServiceEnsure all branch personnel understand the overall companyReinforce respectful communication between all departmentsSet reasonable goals with deadlines for completion and monitor resultsMake decisions, exhibit sound and accurate judgmentLook for improvements and promote quality, accuracy and thoroughnessMaintain positive employee relations to keep morale high at the branchBe the liaison between Operations and SalesEnsure all daily tasks are performed and provided tools are being utilized by staff to maintain a reasonable workflow of the branch operationsResearch and resolve high-level customer and/or order problemsResolve high-level inventory discrepanciesDevelop and foster excellent customer relationsEarn an acceptable rate of return on sales after expensesEnsure a safe and clean work environment is provided (maintained) for all employees and customersDirect all operational, customer service, admin processes in the branch ensuring compliance with the company practices and procedures. Requirements5+ years of experience managing a team - preferably in the building supply and/or construction industryExcellent problem solving and decision-making skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humourExcellent communication skills both verbal and writtenProven leadership for the successful day to day management of a branchAbility to exceed customer expectationsProficient with Microsoft Office, Excel and ERP system The Offer Competitive salaryHealthcare – we offer multiple options, and Convoy picks up a generous portion of single, couple or family coverageInsurance benefits and employee assistance program401K – save for retirement with a traditional 401K account or Roth 401K – you are eligible after 90 days of employment, and Convoy matches a portion of your contributionEmployee referral bonus programPaid training/tuition reimbursementOvertime available in peak periodsInternal Promotions Company OverviewConvoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.Convoy can be a job or a career. Find out more at:https://www.convoy-supply.com/careers/overview As an Equal Employment Opportunity (EEO) employer, Convoy Supply Inc. provides job opportunities to qualified individuals without regard to race, color, ethnicity, religion, gender, sexual orientation, national origin, age, marital status, physical or mental disability, familial or military status, in accordance with applicable federal, state and local EEO laws. All candidates for employment must successfully complete pre-employment drug testing and background verification before employment is finalized.