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Sales Supervisor | Rockland
Hudson's Bay Company, Montreal, QC
The role of an Associate Lead will have an integral part of the overall customer experience strategy by supporting the selling and service operations within Hudson’s Bay. As an Associate Lead you will manage the department and store performance through direct development of associates with consistent coaching and mentoring for optimal sales results. As an Associate Lead you will partner with the Manager and have ownership for a function or department and will assist in providing enhanced leadership presence and improve store accountability. You Will: Build and maintain long-term relationships with our customers, providing an exceptional shopping experience which includes; greeting customers, offering assistance, directing customers to merchandise, sharing product suggestions and additional product information by offering alternative options. Lead a merchandise department within the store by demonstrating advanced product knowledge and customer service Provide coaching and training to associates on the team and throughout the store as needed Execute activities related to store initiatives to offer customers additional products and services related to merchandise category mix Support in proper zoning and scheduling of associates within the department and make adjustments as required based on changing priorities Empower associates to provide solutions for customer inquiries escalating when necessary Execute on all corporate policies and procedures including Occupational Health and Safety and Loss Prevention You Are: A customer champion. Consistently delivers a high standard of customer service and can be relied upon to put the customer first. Constantly seeks new opportunities to build and improve relationships and understand customer needs. Proactively solicits feedback from customers to determine solutions. Inspires others to serve customers in creative ways. Builds exceptional customer relationships. Relied upon by peers and teams as a role model for this trait. Has a clear view of how the different abilities, background and cultures of team members work together. Takes an active interest in coaching and mentoring others. Fosters a performance culture with those they collaborate with to deliver positive outcomes across the organization. You Have: Previous leadership experience in managing selling teams within a multi-channel customer contact center Demonstrated experience in motivating and developing a high performing team. Excellent verbal and written communication skills; effective presentation skills. Strong prioritization and time management skills Ability to be flexible and adapt to a constantly changing environment. A self motivated leader who takes initiative to support customer and associate experience Showcase development and ongoing interest in pursuing a management / leadership position with the organization Your Career: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental) An attractive employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Specialist Solution and System Integration
Canadian National Railway, Montreal, QC
 At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!Job SummaryThe role of Specialist Solution and System Integration (Outside/Inside Plant, Data Center & Edge environments) is responsible for the successful deployment and operations of critical infrastructure, technology solutions, systems, and services.  The Specialist ensures that all business requirements are met by project delivery and support function (24/7 on rotation basis) to optimize the global evolution of CN’s I&T supporting infrastructure.   This key role will be responsible for ensuring availability, reliability, performance, resiliency, and physical security of all I&T governed physical environments. This position requires strong analytical, judgement, and technical leadership skills to take critical technical delivery & operational decisions on all IT facilities infrastructure supporting CN Train Operations.  The Specialist will be responsible for overseeing all aspects of IT Facilities operations including facility infrastructure testing, preventive maintenance, service delivery, quality assurance, adherence to corporate standards/processes, oversight of all internal-customer hardware assets within the datacenter, and continuous operational improvement. In addition will be managing external contractors and professional service partners.   Main responsibilities The Specialist Solution and System Integration is responsible for the following activities:Integration ·       Engage with internal and external customers to capture requirements.·       Translate the technology solution architecture into engineering standards & specifications.·       Ensure that solution designed meet all business requirements.·       Establish deployment/migration strategy and guide delivery and operations teams.·       Manage all aspects of critical data center and outside plants supporting infrastructure delivery (electrical and mechanical).·       Enforce and revise as needed all MOPs, SOPs & EOPs and company practices, documentation, and processes, including business continuity and physical security management. ·       Follow the Change and Release Management processes by initiating Change Controls and executing cut-over plans.·       Foster strong vendor relationships relating to IT Operations ·       Drive strategic operational proof of concepts and pilot projects to support ongoing data center and outside plant evolution.·       Coordinate with internal and external customers/partners to ensure proper notification and communication.·       Provide technical consultation and leadership within projects and CN teams to develop, recommend and oversee delivery of various solutions aligned with corporate vision.·       Contributes to capital (CAPEX) and operational (OPEX) budgeting.Operations ·       Coordinate maintenance windows for installation, upgrades, and lifecycle of CN technologies with business owners and technicians in the field.·       Operate efficiently to achieve required uptime and service level agreement (SLA) compliance.·       Manage maintenance programs and ensure schedule is adhered to and coordinate with production requirements objectives.·       In the event of a major outage, manage and escalate the situation in adherence to current escalation procedures and disaster recovery plans.·       For support issues during project migration or deployment, determine appropriate resolution/solution through root cause analysis and impact analysis.·       Define and maintain engineering and configuration standards.·       Follow the Change and Release Management processes by initiating Change Controls and executing cut-over plans.·       Develop & manage site specific procedures, maintenance schedules and support contracts.·       Prepare to offer 24/7 support periodically (L2/L3).·       Develops, implements, and coordinates procedures, maintenance standards/schedules and works to proactively improve existing standards to support site operations. Continuous Service Improvement ·       As part of the CSI (continual service improvement), the Specialist will drive improvements to maximize operating effectiveness.·       Continuously review and optimize existing and, if necessary, develop new processes and procedures to continuously improve overall operations and drive standardization and efficiencies as the business develops·       Transition-to-core: update of documentation, systems, training, and presentation·       Research emerging technologies - Drives IT Facilities initiatives related to cost efficiency, uptime requirements, environmental responsibility, and physical site security. Governance ·       Apply and ensure compliance with all appropriate CN I&T standards (e.g., Security, Architecture, Project Delivery Methodology, SOX, etc.)·       Supports Product Management function by maintaining scalable operations model with well documented roadmap.  Organizational impact Decision Making & ImpactsThe Specialist facilitates technical approach to Operations. This role will take key decisions by providing clear analysis and justifications to all aspects of CN IT Facility and Fiber Operations. Level of Interaction/InfluenceThe Specialist position interfaces directly with many key stakeholders of the organization including:·       Facilities Management ·       I&T Operation Center (ITCC) and Telecom Network Operations Center (TNOC)·       I&T SME’s, internal and external including third party vendors and CN partners (e.g., S&C)·       Business Departments and all CN employees involved in core business activities. Employees Supervised/Org StructureThe Specialist reports to the SOMRequirementsEducation/Certification/Designation·       College degree or equivalent experience and knowledge·       Engineering degree an asset ·       Data Center Certifications preferred.·       Fiber Optic Certifications preferred.General Skills/Knowledge·       In depth knowledge of core data center and edge facilities critical systems, including generators, UPS systems, fuel systems, switchgear, power distribution equipment, chillers, computer room air handlers, fire detection/suppression and building monitoring systems.·       Basic knowledge and experience with fiber optic outside plant with focus on construction management·       General understanding of IT ecosystems, particularly for large companies·       Proficiency with equipment specifications, contract terms, and bidding processes·       Ability to implement strategic direction to achieve results consistently.·       Process driven and able to turn strategy into tactical actionable tasks.·       Plans and recommends modifications or additions to the supporting infrastructure while considering uptime, capacity, and environmental responsibilities. ·       Excellent verbal/written communication and interpersonal skills ·       Very good prioritization capabilities Experience ·       Minimum of 5 years facilities experience in mission critical environments.Assets·       Knowledge of ITSM tools (e.g., Service Now) ·       Adept at project management ·       Organisational & process training (e.g., ITIL)·       Knowledge of DCIM tools·       Transportation or rail related experience·       Familiarity with financial management (CAPEX & OPEX) ·       Experience with IT transformational initiatives·       Experience with Fiber Outside Plant Working Conditions·       Support 24/7 business·       Part of on call rotation About CN CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.For internal candidates, note that the grade level of the position will depend on the employee's experience. 
Specialist Safety Solution
Canadian National Railway, Montreal, QC
At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!Job SummaryThe Specialist Safety Solution will deal with incorporating system safety principles into the design, integration, testing, operation and maintenance of railroad operational systems.  The fundamental purpose of the Specialist System Safety Engineering is to enable CN to demonstrate that safety assurance principles are incorporated into all activities through the lifecycle of a safety sensitive system.  This person understands the business goals, architecture and operation of a system and the related safety implications and is able to define the processes, techniques and requirements needed to help ensure that CN systems are designed, operated and maintained with acceptable levels of safety.   Responsibility 1·       Oversee the approach, scoping, definition, planning and delivery of the system safety engineering needs of a new system/program.    Responsibility 2·       Apply System Safety Engineering analysis techniques to support project needs and set requirements for projects.  Ex. (Fault Trees, Hazard Analysis, Safety Cases, FMEA, BowTie analysis, etc).  Responsibility 3·       Perform operational safety activities including categorizing, assessing or investigating safety events, interface with operational teams (both technical and in the field) and CN’s corporate Safety Management System activities to support daily decision making related to CN’s system safety needs. Responsibility 5 ·       Coach, train or mentor on System Safety Engineering techniques, represent CN in industry committees or professional organizations and guide CN’s vendors in support of CN's Safety AgendaEducation/Certification/Designation·       Bachelor of Engineering or Computer Science or better (Electrical, Mechanical or Industrial preferred)   Skills/Knowledge ·       Knowledge of Safety Engineering standards MIL and CENELEC.  Specific experience with MIL-STD-882 and EN5012X·       Knowledge of analysis techniques such as Fault Tree Analysis (FTA), Functional Hazard Analysis (FHA), System/Subsystem Hazard Analysis (SHA) and CENELEC/MIL Standards for Risk Assessment and Safety Case definition·       Knowledge of reliability techniques such as FMECA/FMEA and associated standards. Knowledge of Safety Management Systems (SMS), FRACAS and risk management techniques; ·       Knowledge of European and/or Canadian Safety Management System (SMS) policy, procedures and framework.  As well as supporting techniques such as BowTie analysis·       Knowledge of project scoping, planning and fundamental project management techniques·       Knowledge of Electrical and Mechanical systems and Hardware and Software design·       Knowledge or railway operations, railway suppliers and general business fundamentals. Experience ·       At least 3-5 Years experience in System Safety Engineering Techniques·       Experience in Safety Management Systems and Risk Management Techniques Experience in railroad operations, railroad suppliers or related businesses About CN CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results. For internal candidates, note that the grade level of the position will depend on the employee's experience.
Specialist Identity and Access Management
Canadian National Railway, Montreal, QC
At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!Job SummaryThe Specialist Identity and Access Management (IAM) acts as a subject matter expert and provides guidelines on integration of new solutions into the IAM practice and tools. The Specialist IAM will review existing processes and identify opportunities for improvement. This person will coordinate initiatives and projects for the team, working with internal and external partners.Main ResponsibilitiesProcess Management and Subject Expertise•                     Provide subject matter expertise in the IAM domain.•                     Organize committee meetings with stakeholders within the domain.•                     Ensure IAM policies, standards and procedures for IAM are followed.•                     Produce measures/metrics for the function.•                     Ensure that auditing procedure and audit reports are executed.•                     Review and assess operational processes to identify opportunities for improvement related to provisioning/de-provisioning, privileged access management, authentication/authorization, etc.•                     Standardize IAM processes and ensure alignment of IAM processes to the IAM policies and standards.•                     Develop, review and maintain strategic and tactical IAM initiatives to reduce risk, increase usability and operational effectiveness.•                     Lead and provide guidance in implementing complex IAM projects. Project management includes prioritization of activities, defining objectives, milestones and overall ensure successful on-time implementation and deployment.•                     Transition projects to core operations.•                     Direct Operations Support Responsibilities•                     Handle all core, project and change requests within the domain; prioritize, analyze requests and engage required teams.•                     Execute Identity lifecycle (Hiring, Change, Leave) within the domain.•                     Work with stakeholders to gather requirements needed for new system and application integration within IAM.•                     Control, monitor, and audit privileged access to systems and applications.Working ConditionsThis role will require off-hour support on a rotational basis.RequirementsExperience•                     Minimum 7 years of relevant work experience§  Minimum 5 years experience in Identity and Access Management§  Experience of railway industry§  Work experience within the IAM domain using a Central Identity & Access Management tool such as IBM Security Identity Manager (ISIM), Sailpoint or Saviynt. Education/Certification/Designation•                     Bachelor’s degree in Computer Science, Information Systems or other related field, or equivalent work experience•                     ITIL Management framework - Identity and Access Management.**Any designation for these above would be considered as an asset General Skills and Competencies •                     Ability to organize •                     Project Management•                     Ability to solve problems in innovative ways •                     Collaborate as ONE team: build collaborative relationships with others•                     Communicate effectively both orally and in written: adapt to the audience •                     Ability to think and act under pressure•                     Demonstrate an analytical mindset •                     Communicate effectively both orally and in written (French and English).* *Any skills/attributes for these above would be considered as an assetTechnical Skills/Knowledge·       In Depth Knowledge of privileged access management solution, preferably CyberArk.·       In Depth Knowledge of identity management solutions, preferably Saviynt·       In Depth Knowledge of SSO solutions·       In Depth Knowledge of Active Directory·       In Depth Knowledge of Azure and Google Cloud·       In Depth Knowledge of Conditional Access·       Able to script (Python, PowerShell)·       Terraform experience.·       Working knowledge of ServiceNow·       Knowledge of PKI Management·       Knowledge of Windows/Unix environments·       Detail-oriented self-starter with a high level of commitment and personal motivation·       Team player with great collaboration spirit·       Knack for prioritizing tasks and working in a fast-paced environment.·       Identity Federation and Privileged Access Management·       Knowledge of security in Windows Active Directory, Unix, IDM, Mainframe (ACF2, CICS, Natural) and/or other operating systems·       Knowledge of corporate organization structure: operational environments & processes Organizational ImpactDecision Making & ImpactsThe Specialist Identity and Access Management is a key player within I&T, controlling the quality of technology and service delivered into production.The Specialist Identity and Access Management make recommendations to the business and I&T team members to assist in decision making (including during projects).Level of Interaction/InfluenceThe Specialist interfaces directly with many key stake holders of the organization such as: Change Management, Release Management, Build and Operations Teams, Business and End User, Process Managers and Analysts, Application Support teams, Information Security, Internal Audit and Human Resources. About CNAs a leading North American transportation and logistics company, CN is a true backbone of the economy. With a team of approximately 25,000 railroaders, our focus is on moving both our company and the economy forward. We transport US$200 billion worth of goods annually for a wide range of business sectors from resource to manufactured products to consumer goods, across a 20,000-mile network spanning Canada and mid-America. CN is the only Canadian company listed in the Transportation and Transportation Infrastructure sector of the Dow Jones Sustainability World Index (DJSI). Launched in 1999, the DJSI World represents the gold standard for corporate sustainability. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.For internal candidates, note that the grade level of the position will depend on the employee's experience.
Employee Relations Specialist - Investigations
Rogers, Montreal, QC
Employee Relations Specialist - Investigations We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love-and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story! Employee Relations Specialist - Investigations Reporting to the Manager, Employee Relations Investigations, the ER Specialist will contribute to the overall success of the Employee Relations Investigation team. The ER Specialist will play a key role in the investigation process for ER related complaints as well as Workplace Harassment and Violence triage and early resolution. Responsibilities: Investigate ER complaints as a neutral party from inception to conclusion. Ensure complaints that are investigated meet the threshold question of misconduct, inappropriate workplace behaviour, etc. in line with federal/provincial laws as well as Rogers' policies and procedures. Provide findings to the Principal and Responding Parties upon conclusion of an investigation. Deliver a final report, including findings, to the respective HRBP/ERA to work with Leaders on recommendations and next steps. Maintain Service Level Agreement (SLA) closure times for investigations. Be the designated recipient for Workplace Harassment & Violence (WHVP) cases that come through the STAR Hotline to understand the concerns, ensure they meet policy definitions, and triage to early resolution or investigation where applicable. Maintain accurate and detailed case management records and tracking. Collect, record, and manage case data to ensure consistency and identify areas of concern including emerging issues. Develop effective working relationships with relevant stakeholders within the organization, building high levels of professional credibility and mutual trust. Participate in ER projects as required. Required Skills, Experience and Qualifications: Degree/Diploma in Human Resources complemented by a minimum of 2+ years related work experience in a Human Resources Advisor role with a background in employee relations Bilingualism is required(French/English) Investigation experience and training is an asset Mediation and conflict resolution is an asset Ability to handle multiple assignments and changing priorities effectively and efficiently with minimal supervision Ability to work independently and within a team in a fast paced rapidly changing environment Team player with excellent communication skills both written and verbal Strong initiative and action orientation with a sense of urgency to get things completed Strong organizational and interpersonal skills Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook) Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC Travel Requirements: None Posting Category/Function: Human Resources & HR Generalist Requisition ID: 279989 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:CorporateLocation: Montreal, QC, CA Toronto, ON, CA Moncton, NB, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Real Estate, HR Generalist, Employee Relations, QC, Supply Chain, Sales, Human Resources, Quality, Operations