Overview of salaries statistics of the profession "Accounts Support Specialist in "

Director Media Sales East Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.Rogers is seeking a Director, National Sales to lead our team in Montreal. As a leader, you'll be a key member of our team to drive and oversee all sales in the region. What you will do... Responsible to deliver platform revenues and targets for News & Entertainment, including TotalTV, Broadcast, Digital, OOH & Connected TV. Collaborate with all internal stakeholders to deliver forecasts, gap plans and strategies to deliver against planned targets. Lead Agency discussions, support renewals & develop deep relationships with trading leads and key influencers in the Montreal Market. Ensure large volume agreements are managed, met and achieved with our agency partners. Responsible for achieving and exceeding the regions revenue targets by engaging & motivating the media sales account managers and the market manager. Collaborate with other National/Local Directors on market and regional sales strategies Understand the region's competitive landscape provide relevant insight and competitive intelligence/analysis Develop and implement key account plans for difference-maker accounts (client connections, relationship mapping and delivery against their objectives ) Leverage Client Solutions and Multiplatform Solutions for increased share Provide support VP, National Sales Prime client direct contacts & build strategic relationships with the Rogers Business teams in Montreal. Represent RSM at the Regional level, actively participating in Regional Councils and Strategy planning. Execute "brand first" & consultative sales strategy, i.e. evolution to multiple platforms to meet consumer consumption needs and Rogers revenue growth targets Identify long term opportunities and required sales roadmap to capitalize on each Empower platform sales leads to make decisions at appropriate level Drive to established KPIs, including financial, client satisfaction (NPS), and employee Drive adoption of tools and training and advanced products across all RSM brands & platforms Salesforce CRM to improve communication & collaboration Key account management training for focused and disciplined account growth through SF, LinkedIn and Anaplan management Negotiation training for maximization of revenue/results Utilization of Revenue Planning reports for better understanding of our numbers/pacing Utilization of Insights team for smarter proposals and customer service Foster collaborative working environment for platform leads and their direct reports Manage budgets, Market costs What you will bring... Strong leadership skills with intentional drive to win & a strong sense of initiative and diplomacy A strategic business lens with the ability & clarity to understand what the overall business needs and how to achieve the ultimate goal. Excellent communication skills (both written and oral), including interpersonal and presentation skills Superior Sales Management skills, primarily focused within large broadcast organizations. Thrives in a matrix environment. Sales Growth focused individual, able to manage multiple revenue lines simultaneously. Ability to work effectively under pressure in a fast paced environment Excellent interpersonal skills with the proven ability to work effectively with all levels of management, team members clients and outside partners. Creative problem solving is key; confident and able to make decisions quickly and effectively Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC Travel Requirements: Up to 10% Posting Category/Function: Sales & Media Requisition ID: 302757At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Rogers Sports & MediaLocation: Montreal, QC, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Sales Management, QC, Outside Sales, Market Manager, Media, Sales, Quality, Marketing

Application Deadline: 05/08/2024Address:1250 boul Rene Levesque OuestProvides a superior level of customer service and portfolio management in lending services for all existing and potential clients and in support of a team of specialists and relationship managers. Provides technical expertise for proactive credit analysis, structuring, decisions, and portfolio monitoring. Applies lending expertise to a lending and deposit portfolio of accounts or part of the lending process (e.g. underwriting, funding, monitoring).Assists in preparing new business proposals or presentations to clients/prospects.Assists in preparing for client meetings and account opening documentation.Identifies and recommends workflow process alternatives that can lead to improved efficiency and service levels.Performs client sales & service support activities as required to meet client needs and maintain overall service standards.Determines client needs and ensures timely and accurate completion of transaction processing.Provides after sales support and handles exceptions tactfully, accurately and efficiently in accordance with Bank policy.Takes ownership of client inquiries/ concerns/ complaints, ensuring timely resolution and referring as appropriate. Maintains detailed knowledge and understanding of the integrated private banking services and offerings and lending procedures.Collaborates with internal and external stakeholders in order to deliver on business objectives.Analyzes data and information to provide insights and recommendations.Executes set-up, maintenance, and advancement of lending products and related account administration as per guidelines.Verifies and processes loan drawdowns, ensuring they are within the terms of the credit authorization and completion of required security documentation.Reviews and actions overdrafts and other monitoring reports in a timely manner.Sets up and completes margin / covenant tests within established timeframes.Maintains control of security collateral including preparation and registration.Identifies, diarizes, and monitors accounts for security renewals, registrations, and other expiry dates to meet compliance requirements.Monitors and controls the integrity of lending documentation.Collects fees applicable to credit terms and conditions or account agreement.Provides timely, accurate service and support to bankers and specialists by completing a wide variety of credit, non-credit, and related activities.Identifies, records and advises banker / relationship manager of any credit &/or risk management issuesIdentifies opportunities to increase profitability, create capacity and reduce expenses.Ensure timely and accurate set-up, maintenance and advance of lending products.May focus on either after sales service, or compliance (risk management) and fulfillment services, or both.Mitigates identified risks and makes credit recommendations/decisions in accordance with sound credit-granting principles and compliance with the Bank's philosophy and principles outlined in corporate risk policy and supporting policies and procedures.Identifies and escalates irregularities and discrepancies to management as per guidelines.Participates in assigned audits and compliance reviews.Ensures proper adherence to the code of conduct and ethical guidelines.Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy.Protects the Bank's assets by adhering to all banking, investment and lending regulations, policies, and procedures, legal and ethical requirements, process requirements, bank guidelines, and established risk guidelines.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Bilingualism French and English.Working knowledge of personal (primarily) and commercial credit and non-credit products and services.Working knowledge of lending processes and supporting policies.If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Grade:4Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

The Opportunity:To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Communications and Directory operations with a primary focus on the services within the designated Hub. Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSPWhat you can expect to do here:Related to Communications and Directory services and infrastructure: Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. Performing routine and health maintenance. Managing upgrades & performance related activities. Identifying and correcting faults with services and infrastructure. Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). Execution of business continuity tests. Oversight and support of all related service supplier and/or manufacturer activities. Proactive identification and resolution of issues before they affect service performance. Identifying any improvements that can improve service levels. Engaging in the problem management process. Technical peer review and approvals for all related changes. Support audit and compliance activities. Management and maintenance of related platforms. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.What you'll bring to WSP:The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. At least 4-6 years relevant and practical experience in a AD/Messaging operations role. Vendor certifications not a requirement, proven practical experience preferred. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Management organisation. Strong understanding of Active Directory architecture, components, and services, including domain controllers, DNS, and Active Directory Sites and Services. Proficiency in user and group management within Active Directory, including user account creation, group policy assignment, and security permissions. Familiarity with Active Directory replication, trusts, and domain migration processes. Experience with Group Policy management and troubleshooting, ensuring consistent configuration across the network. Knowledge of Active Directory security concepts, including authentication mechanisms, access controls, and secure administration practices. Understanding of Active Directory backup and recovery strategies, including system state backups and authoritative restores. In-depth knowledge and hands-on experience in administering and supporting Exchange (2010-2019) and Exchange Online. Understanding of email routing and mail flow concepts in a Hybrid Exchange environment. Ability to configure and troubleshoot connectors, transport rules, and message tracking. Proficiency in PowerShell scripting to automate administrative tasks and streamline Exchange operations. Must have a good understanding of Email Archive & Journaling, retention policies and legal hold. Must have a good comprehension of Email Security and Email Protection SPF, DKIM and DMARC Data Loss Prevention, RMS/IRM, Azure Information Protection (Classification-Labelling & Sensitive Information Types), Office 365 Message Encryption & Transport Rules. Proven experience as an M365 Technician or similar role, with practical knowledge of Microsoft 365 applications and services, including Teams, SharePoint, OneDrive, and Exchange Online. Familiarity with M365 administration and user management, including user accounts, licenses, and permissions. Understanding of M365 security features, compliance policies, and data protection concepts. Experience in configuring and customizing M365 applications and services to meet organizational requirements. Knowledge of incident and problem management processes and tools for timely resolution of M365-related issues. Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical problems in the M365 environment. Strong knowledge of SharePoint and SharePoint Online.SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English. Ability to work with minimal direction and little supervision. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. Demonstrated experience in understanding and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Application Deadline: 05/31/2024Address: 1250 boul Rene Levesque OuestJob Family Group:Wealth Sales & ServiceProvides a superior level of customer service and portfolio management in lending services for all existing and potential clients and in support of a team of Private Bankers. Provides technical expertise for proactive credit analysis, structuring, decisions, and portfolio monitoring. Applies lending expertise to a lending and deposit portfolio of accounts or part of the lending process (e.g. underwriting, funding, monitoring).Identifies cross-selling opportunities to increase client penetration for banking, investments and deposits.Prepares new business proposals or presentations to clients/prospects.Participates in activities for client meetings and account opening documentation.Assists with the development of client communications as required.Identifies and recommends workflow process alternatives that can lead to improved efficiency and service levels.Ensures timely resolution of all client questions and concerns, both internal and external.Performs client sales & service support activities as required to meet client needs and maintain overall service standards.Determines client needs and ensures timely and accurate completion of transaction processing.Provides after sales support and handles exceptions tactfully, accurately and efficiently in accordance with Bank policy.Reviews and provides feedback and best practices about client solutions and credit structure.Maintains detailed knowledge and understanding of the integrated private banking services and offerings and lending procedures.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Collaborates with internal and external stakeholders in order to deliver on business objectives.Completes comprehensive analysis for risk, financial and profitability rating and assessments.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Monitors and tracks performance, and addresses any issues.Designs and produces regular and ad-hoc reports, and dashboards.Implements and monitors procedural and policy changes as required.Manages operational audits and controls for banking and account administration.Manages day to day portfolio administration activities through the completion of a wide variety of credit, non-credit, and related activities.Monitors the timely and accurate setup & maintenance of accounts, including account setups, collateralization, and documentation.Provides input into the planning and implementation of operational programs.Executes set-up, maintenance, and advancement of lending products and related account administration as per guidelines.May specialize as either a funding specialist or a credit underwriting specialist.As a funding specialist, facilitates the funding process acting as a final and independent control point for legal documentation and ensures that the security/legal documentation reflects what was approved; all terms and conditions noted in the credit application have been met; proper execution/perfection of all documents prior to funding/releasing funds; assesses significance of any security or conditions shortfalls, credit and fraud risks.Mitigates identified risks and makes credit recommendations/decisions in accordance with sound credit-granting principles and compliance with the Bank's philosophy and principles outlined in corporate risk policy and supporting policies and procedures.Identifies and escalates irregularities and discrepancies to management as per guidelines.Participates in assigned audits and compliance reviews.Ensures proper adherence to the code of conduct and ethical guidelines.Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy.Protects the Bank's assets by adhering to all banking, investment and lending regulations, policies, and procedures, legal and ethical requirements, process requirements, bank guidelines, and established risk guidelines.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Bilingualism French and English.Requires Credit Qualification in accordance with the established credit qualification processes, policies, and procedures.Commercial Loan and Underwriting experience in a financial services environment mandatory.In-depth knowledge of personal (primarily) and commercial credit and non-credit products, monitoring/operational processes and applications.In-depth understanding of loan and security documentation, including registration and renewal routine.Technical proficiency gained through education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$54 500,00 - $101 500,00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Application Deadline: 07/19/2024Address: VIRTUAL(R)61 - HomeRes - QC - BMOJob Family Group:Customer Shared ServicesWork Schedule: DAY/EVENING SHIFTS , candidates must be flexible and available to work from Monday to Sunday, between 7AM and 11PM Eastern Time Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation.Provides input and develops recommendations for process and customer service improvements.Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.Documents actions and information found throughout the investigation to develop and maintain account/case files.Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.Gathers and formats data into regular and ad-hoc reports, and dashboards.Analyzes data and information to provide insights and recommendations.Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.Knowledge of banking products, services, processes, and organization is an asset.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Compensation & Benefits $ 37500.00 - $ 53500.00 The base salary represents BMO Financial Group's hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. Base salary is one component of BMO Financial Group's total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: jobs.bmo.com/ca/en/Total-Rewards Compensation and Benefits:$35 700,00 - $66 100,00Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Position Summary The Major Incident & Problem Management Senior Specialist coordinates the operational response to a significant unplanned event or service interruption to restore service to its operational state and also manages the lifecycle of all problems that happen or could happen in an IT service. Whilst these roles are distinct, they may be interchangeable. Job Responsibilities: Responsibilities of this role include (but are not limited to): Through adherence to defined proactive and reactive Problem Management processes, work closely with operations teams to ensure focus on removing Known Errors from the environment, in parallel with their other work activities. Hold teams to account and track Known Errors to ensure these are being removed in a timely manner. Ensure trends are being identified proactively and addressed through Problem Management to reduce the likelihood and impact of Incidents affecting business productivity. With increased focus on first contact resolution and improved user-experience, ensure Knowledge, Known Errors and Workarounds arising from Problem Management activities are captured and documented via defined processes. Manage Major Incidents with authority and leadership to achieve speedy resolution of Major Incidents and to ensure the smooth and timely transition from Major Incident to the Problem Management phase for root cause analysis. Ensure effectiveness of Major Incident Management handling across all operations teams by running the Major Incidents, coordinating resources and suppliers, establishing, and defining the frequency of 'Bridge' calls, and providing ownership on those calls as well as making sure that hand-offs are effective for 24*7*365 cover. Address gaps as necessary. Assess the impact and urgency of Major Incidents to ensure the priority is correctly set and escalation is timely and appropriate within SLA targets. Leverage technical knowledge and experience to contribute to the Major Incident recovery process and to assist teams in identifying solutions and/or workarounds to ensure timely restoration of service to customers. Create and distribute Root Cause Analysis reports post Major Incident with particular focus on recommendations for service improvement and the removal of Known Errors. Ensure effective Major Incident communication is in place and effective using standardized templates for consistency (for both IT and end-user communications). Make sure the escalation path for when a Major Incident becomes a crisis is clearly understood and followed. Through local governance and by preparing detailed operational metrics analysis, (using PowerBI dashboards as the single source of truth), highlight operational gaps and issues that require focus, ensure these are addressed as required in alignment with ITSM practices. Where processes and/or operating procedures may need adjusting to drive improvement, raise as required to ITSM Practices and provide feedback/inputs as necessary. Support transitional activities as required as operations are internalized. Skills and Qualifications: Required A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard. 5-10 years of experience working in an ITIL aligned operational role (Major Incident Management, Problem Management or similar). Solid knowledge and experience of ServiceNow. Proven ability to get inter-disciplinary and multi-vendor teams to work together effectively. Enthusiasm and dedication to drive continual improvement and, or change. Excellent analytical and communication (both verbal and written) skills. Experience of working to (and exceeding) Service Level Agreements. Process orientated with a methodical and planned approach to achieving goals. Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting assertiveness and through excellent communication and influencing skills. Be comfortable with ambiguity, thrive on change and engender a collaborative approach. Act as an advocate for the IT Organisation both externally and internally. Excellent written and spoken English is required, with additional competency in French or Spanish as an asset. Preferred Bachelor's degree in Information Technology or a related field. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Application Deadline: 06/13/2024Address: 3225 St-Martin Ouest BlvdJob Family Group:Human ResourcesTrains and mentors employees to develop the core capabilities required to deliver exceptional customer experience. Identifies opportunities to improve individual performance. Continuously looks for opportunities to improve efficiency through improving employee performance. Assesses and improves skills with the aim to drive revenue, sales and productivity, and to deliver exceptional customer service to BMO customers.Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Ensures alignment between values and behaviour that fosters diversity and inclusion.Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.Attracts, retains, and enables the career development of top talent.Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Provides strategic input into business decisions as a trusted advisor.Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.Acts as a subject matter expert on relevant regulations and policies.Builds and maintains a diverse workforce and talent pool consistent with BMO corporate culture including career development, learning plans, coaching, mentoring, and succession planning.Helps determine business priorities and best sequence for execution of business/group strategy.Conducts independent analysis and assessment to resolve strategic issues.Coaches, mentors, and tracks Trainee progress while providing constructive feedback and soliciting feedback on a continuous basis to consider continuous improvement opportunities, and revisions to the training plan.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Monitors and tracks performance, and addresses any issues.Provides change leadership in a structured approach demonstrating the ability to articulate vision and strategy while making the connection between Bank goals and the paths necessary to take to attain individual and team success.Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.Leads the training and development of employees to obtain their credit qualifications to make credit recommendations and unilateral decisions in accordance with sound credit granting principles. This includes credit analysis, structuring, cost-effective pricing, data integrity, lending controls and overall assessment of the financial health of the business banking entity.Reviews and makes credit recommendations and unilateral decision on behalf of Trainees within their discretionary lending limits. Monitors, assesses, and manages risk ensuring adherence to operational risk, regulatory, and enterprise requirements, taking appropriate action(s) and/or escalating to the appropriate parties as required.Keep up to date and set direction with Trainees on changes to Corporate Policies & Standards, Business Banking Financing Guidelines, Policies & Procedures, Standard Operating Procedures, as well as all other regulatory, ethical, legal and audit requirements.Keep up to date and set direction with Trainees on the general external regulatory environment to ensure that all training and development tactics adhere to requirements.Ensure all credit recommendations and unilateral decisions are made in accordance with sound credit granting principles and will ensure compliance with overall Bank and regulatory policies and guidelines.Identifies and shares best practices, ensures streamlined processes, and employs principles for continuous improvement.Demonstrate a proactive approach for effective identification, selection, recruitment, engagement and retention of high performing talent.Provides support to BMO employees including answering questions and providing product knowledge and skill development as needed.Troubleshoots and resolves problems adhering to policies and operating guidelines/authorities.Provides on the job training, coaching, and guidance as needed.Reviews work outputs and provides input on employee performance.Enforces operational standards and policies with the aim to minimize risk and maximize efficiency.Protects the Bank's assets and complies with all regulatory, legal, and ethical requirements.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Implements changes in response to shifting trends.Broader work or accountabilities may be assigned as needed.Qualifications:Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.In-depth financial, sales (deposit, wealth, borrowing, and treasury & payments solutions/products) and relationship management experience preferred.Credit adjudication experience with Discretionary Lending Limits and Designated Real Estate Account Management (DREAM) qualification.Business Banking product and process knowledge - Expert.Relationship management - Expert.Seasoned professional with a combination of education, experience and industry knowledge.Verbal & written communication skills - In-depth / Expert.Analytical and problem solving skills - In-depth / Expert.Influence skills - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.Able to manage ambiguity.Data driven decision making - In-depth / Expert.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$84,000.00 - $156,000.00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Application Deadline: 06/21/2024Address: 630 boul Rene Levesque OuestJob Family Group:Wealth Sales & ServiceProvides a superior level of customer service and portfolio management in lending services for all existing and potential clients and in support of a team of specialists and relationship managers. Provides technical expertise for proactive credit analysis, structuring, decisions, and portfolio monitoring. Applies lending expertise to a lending and deposit portfolio of accounts or part of the lending process (e.g. underwriting, funding, monitoring).Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Ensures alignment between values and behaviour that fosters diversity and inclusion.Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.Attracts, retains, and enables the career development of top talent.Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Manages the preparation of new lending proposals or presentations to clients/prospects.Ensures new business meets policy and procedures requirements for profitability and risk management.Provides advice and support where needed with a focus on unique and complex credit transactions for prospects and clients.Identifies cross-selling opportunities to increase client penetration for banking, investments and deposits.Negotiates directly with clients on new and existing opportunities.Works directly with clients in the event of deteriorating credit situations.Provides day to day technical support and management of accounts for team members and customers.May act as lead relationship manager.Supports the sales process and client experience, identifying gaps, issues and best practices.Ensures timely resolution of all client questions and concerns, both internal and external.Performs client sales & service support activities as required to meet client needs and maintain overall service standards.Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.Acts as a subject matter expert on relevant regulations and policies.May network with industry contacts to gain competitive insights and best practices.Identifies emerging issues and trends to inform decision-making.Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.Partners with the leadership team on strategic direction and complex line-of-business projects.Conducts independent analysis and assessment to resolve strategic issues.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Acts as the prime subject matter expert for internal/external stakeholders.Collaborates with internal and external stakeholders in order to deliver on business objectives.Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.Completes comprehensive analysis for risk, financial and profitability rating and assessments.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Monitors and tracks performance, and addresses any issues.Designs and produces regular and ad-hoc reports, and dashboards.Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads the development of the communication strategy focusing on positively influencing or changing behaviour.Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.Ensures effective processes and controls are in place and adhered to, minimizing risk and maintaining the overall quality of the portfolio within acceptable levels.Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.Oversees the set-up, maintenance, advances / loan drawdowns and related account administration within the terms of the credit authorization and as per guidelines.May provide specialized support for other internal and external regulatory requirements.Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.Mitigates identified risks and makes credit recommendations/decisions in accordance with sound credit-granting principles and compliance with the Bank's philosophy and principles outlined in corporate risk policy and supporting policies and procedures.Identifies and escalates irregularities and discrepancies to management as per guidelines.Participates in assigned audits and compliance reviews.Ensures proper adherence to the code of conduct and ethical guidelines.Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy.Protects the Bank's assets by adhering to all banking, investment and lending regulations, policies, and procedures, legal and ethical requirements, process requirements, bank guidelines, and established risk guidelines.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Implements changes in response to shifting trends.Broader work or accountabilities may be assigned as needed.Qualifications:Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Bilingualism French and English.In-depth / expert knowledge of personal (primarily) and commercial credit and non-credit products, monitoring/operational processes and applications.In-depth / expert knowledge of risk management concepts.Expert communication and relationship management skills.Broad and diverse background in financial service industry and expert knowledge of the banking services for the high net worth / ultra high net worth markets.If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.Seasoned professional with a combination of education, experience and industry knowledge.Verbal & written communication skills - In-depth / Expert.Analytical and problem solving skills - In-depth / Expert.Influence skills - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.Able to manage ambiguity.Data driven decision making - In-depth / Expert.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$84 000,00 - $156 000,00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

This role is an exciting opportunity for those of you who are fluent in English and French aiming to fully exploit your communication and troubleshooting skills. As an Accounts Payable Agent - Invoice Entry you will be mainly responsible for processing supplier invoices as well as other related accounts payable activities; such as receiving documents sent by suppliers and inquiries management - providing support for our internal client/ external vendors on Procure-to-Pay processes. To succeed in the role, you will need to have abilities to pay to attention to details and stay organized. This job often requires direct communication with various stakeholders: vendor, clients, internal stakeholders (project managers or colleagues from different departments) and therefore, strong communication skills are required. This position is an excellent opportunity for beginners to Accounts Payable as we will provide full training and the tools required to help you succeed, however for those applicants with prior experience this will be considered a plus.Pourquoi choisir WSP? Nous valorisons une culture d'inclusion et d'appartenance et nous nous engageons à la préserver. Notre politique de travail flexible - Nous reconnaissons l'importance de l'équilibre entre nos vies professionnelles et privées et nous vous encourageons à trouver le vôtre. Nous vous soutenons dans toutes les sphères de votre vie de façon à assurer votre entière présence, au travail comme à la maison. Une histoire de réussite canadienne - Chez WSP, nous sommes fiers de porter le rouge et blanc de notre magnifique pays et de montrer au monde tout ce que le Canada a à offrir. Rendre le monde qui nous entoure meilleur - De l'environnement aux infrastructures routières, en passant par les bâtiments et l'aménagement des terres, WSP façonne notre pays. D'excellentes perspectives de carrière - Nous sommes en pleine croissance et chaque jour, nous tâchons de nous surpasser. Nous sommes ouverts à vos idées et souhaitons tenter de nouvelles choses. WSP, c'est adopter une culture de collaboration exceptionnelle avec des collègues qui se distinguent aussi bien par leurs compétences que par l'humilité dont ils font preuve dans leur travail d'une grande importance. Venez découvrir notre fantastique équipe!Nous offrons à nos employés des salaires concurrentiels, des options de travail flexibles, une culture d'entreprise exceptionnelle et des avantages sociaux complets axés sur les employés, dont une plateforme en ligne de santé et de mieux-être, ainsi que des programmes d'épargne intéressants et une vision claire pour l'avenir.#NousSommesWSPWhat you will do : Process supplier invoices in Oracle; Perform vendor account reconciliations when needed; Ensure timely follow-ups, when needed, with internal (approvers, coders) and external (suppliers) stakeholders; Timely answer emails (calls rarely) and handle escalations (internal & external), related to Accounts Payable process; Perform other tasks related to inquiries management or invoice entry activities. What you bring: Proficiency in French and English; Basic knowledge of Oracle or another ERP system is a plus; Excellent communication skills; Excellent knowledge of Microsoft Office Suite; Knowledge of Procure-to-Pay process is a plus; Experience in customer service-related tasks is a plus ; University Degree or relevant work experience; Able to efficiently manage time, set priorities and complete multiple tasks simultaneously; Attention to details paired with good analytical abilities; Work experience in a shared service, process driven, or service center environment is a plus. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Application Deadline: 06/23/2024Address: 105-119-129 rue St-Jacques OJob Family Group:Customer Shared Services#B2COperationsPlease note this is a Hybrid role.Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.Analyzes data and information to provide insights and recommendations.Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.May perform quality control and training.Organizes work information to ensure accuracy and completeness.Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.Checks and reconciles information and documentation to ensure accuracy and completeness.Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.Completes complex & diverse tasks within given rules/limits.Analyzes issues and determines next steps; escalates as required.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 1 - 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Knowledge and experience using relevant systems and technology.Knowledge and understanding of the business unit's key products and services, processes and controls - Good.Knowledge of the risk and regulatory requirements of the business - Good.Prioritization skills - Good.PC skills (MS Word, Excel, PowerPoint) - Good.Ability to multi-task in a fast-paced environment.Basic specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Bilingual (English, French) - Good.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$35,000.00 - $52,000.00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Application Deadline: 07/07/2024Address: 105-119-129 rue St-Jacques OJob Family Group:Customer Shared Services#B2COperationsProvides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.Analyzes data and information to provide insights and recommendations.Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.May perform quality control and training.Organizes work information to ensure accuracy and completeness.Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.Checks and reconciles information and documentation to ensure accuracy and completeness.Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.Completes complex & diverse tasks within given rules/limits.Analyzes issues and determines next steps; escalates as required.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 1 - 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Knowledge and experience using relevant systems and technology.Knowledge and understanding of the business unit's key products and services, processes and controls - Good.Knowledge of the risk and regulatory requirements of the business - Good.Prioritization skills - Good.PC skills (MS Word, Excel, PowerPoint) - Good.Ability to multi-task in a fast-paced environment.Basic specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Bilingual (English, French) - Good.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$35,000.00 - $52,000.00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Application Deadline: 06/21/2024Address: VIRTUAL61 - HomeRes - QC - BMOJob Family Group:Wealth Sales & Service Assists Partner's with inquiries as well as account openings/ transfers / account maintenance Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects. Primary point of contact to assist our network of Financial Planners, Private Bankers, Regional Sales Managers, and Branch Partners Provide support to executors in the handling of the settlement of Estates Stays ahead of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.Provides professional service for Partner/customer and prospect inquires, issues and requests.Probes to understand Partner/customer needs and assists them through their unique needs.Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups.Escalates complex or unresolved situations to senior members or managers as required.Reviews any required documentation during partner/customer interactions to ensure customer's requests are accurately processed.Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner.Integrates marketing promotions and programs into customer conversations where appropriate.Maintains the confidentiality of customer and Bank information.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.May make outbound calls to customers to resolve complex situations.Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Post-secondary degree in related field or equivalent work experience.Knowledge of competitive market place trends and product offerings.Knowledge of BMO Investment / BMO InvestorLine products and services.Some understanding of Risk Management & Compliance.Specialized knowledge.Verbal & written communication skillsCollaboration & team skillsAnalytical and problem solving skillsThis position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$37,500.00 - $69,500.00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Application Deadline: 07/05/2024Address: 1250 boul Rene Levesque OuestJob Family Group:Wealth Sales & Service***Commercial Team within Private Wealth i.e. holding companies**Provides a superior level of customer service and portfolio management in lending services for all existing and potential clients and in support of a team of Private Bankers. Provides technical expertise for proactive credit analysis, structuring, decisions, and portfolio monitoring. Applies lending expertise to a lending and deposit portfolio of accounts or part of the lending process (e.g. underwriting, funding, monitoring).Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Ensures alignment between values and behaviour that fosters diversity and inclusion.Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.Attracts, retains, and enables the career development of top talent.Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Manages the preparation of new lending proposals or presentations to clients/prospects.Ensures new business meets policy and procedures requirements for profitability and risk management.Provides advice and support where needed with a focus on unique and complex credit transactions for prospects and clients.Identifies cross-selling opportunities to increase client penetration for banking, investments and deposits.Negotiates directly with clients on new and existing opportunities.Works directly with clients in the event of deteriorating credit situations.Provides day to day technical support and management of accounts for team members and customers.May act as lead relationship manager.Supports the sales process and client experience, identifying gaps, issues and best practices.Ensures timely resolution of all client questions and concerns, both internal and external.Performs client sales & service support activities as required to meet client needs and maintain overall service standards.Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.Acts as a subject matter expert on relevant regulations and policies.May network with industry contacts to gain competitive insights and best practices.Identifies emerging issues and trends to inform decision-making.Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.Partners with the leadership team on strategic direction and complex line-of-business projects.Conducts independent analysis and assessment to resolve strategic issues.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Acts as the prime subject matter expert for internal/external stakeholders.Collaborates with internal and external stakeholders in order to deliver on business objectives.Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.Completes comprehensive analysis for risk, financial and profitability rating and assessments.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Monitors and tracks performance, and addresses any issues.Designs and produces regular and ad-hoc reports, and dashboards.Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads the development of the communication strategy focusing on positively influencing or changing behaviour.Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.Ensures effective processes and controls are in place and adhered to, minimizing risk and maintaining the overall quality of the portfolio within acceptable levels.Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.Oversees the set-up, maintenance, advances / loan drawdowns and related account administration within the terms of the credit authorization and as per guidelines.May provide specialized support for other internal and external regulatory requirements.Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.Mitigates identified risks and makes credit recommendations/decisions in accordance with sound credit-granting principles and compliance with the Bank's philosophy and principles outlined in corporate risk policy and supporting policies and procedures.Identifies and escalates irregularities and discrepancies to management as per guidelines.Participates in assigned audits and compliance reviews.Ensures proper adherence to the code of conduct and ethical guidelines.Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy.Protects the Bank's assets by adhering to all banking, investment and lending regulations, policies, and procedures, legal and ethical requirements, process requirements, bank guidelines, and established risk guidelines.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Implements changes in response to shifting trends.Broader work or accountabilities may be assigned as needed.Qualifications:Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Bilingualism French and English.In-depth / expert knowledge of personal (primarily) and commercial credit and non-credit products, monitoring/operational processes and applications.In-depth / expert knowledge of risk management concepts.Expert communication and relationship management skills.Broad and diverse background in financial service industry and expert knowledge of the banking services for the high net worth / ultra high net worth markets.If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.Seasoned professional with a combination of education, experience and industry knowledge.Verbal & written communication skills - In-depth / Expert.Analytical and problem solving skills - In-depth / Expert.Influence skills - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.Able to manage ambiguity.Data driven decision making - In-depth / Expert.You're fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec . Salary:$84 000,00 - $156 000,00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Job Type:Permanent Reference code:126511 Primary Location:Toronto, ON All Available Locations:Toronto, ON; Montreal, QC Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Build your leadership skills at Deloitte University. Have many careers in one Firm. Partner with clients to solve their most complex problems. What will your typical day look like? You will ensure maximum use and activity of resources by working closely with professionals, updating their availability and keeping a close eye on the mandates they work on Work closely with team professionals to target resources who can address mandate needs Address problem situations with the engagement leaders of each service line or office Identify gaps and conflicts that will arise in the professionals' schedule and find pro- active solutions to address them while liaising with the National team Identify opportunities to optimize the use of professionals' time and perform various analyses, as needed, Develop a working knowledge of the Audit practice's service offerings and the skills of the professionals in the group by following the progress of any new skills that practitioners have gained Be able to multitask and set priorities in order to meet the many tight deadlines due to the unpredictable nature of the work and the volume of requests About the teamAs a member of the National Resource Management Team, and supporting Deloitte's Audit & Assurance practice, you will be responsible for executing the resource management strategy both in our regional and national offices. The successful candidate will be responsible for ensuring the effective planning of practitioners for each engagement. The results obtained will contribute to successfully meeting and/or exceeding business targets and expected results.Enough about us, let's talk about youYou are someone with: A minimum of two years of experience in resource management, recruitment, project management or client service role; CEGEP/University Diploma in a related field; Proactive, multitask and comfortable working with people of all levels; Advanced skills in Excel; Bilingualism (English and French), oral and written *Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position. Total RewardsThe salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Developer, QC, Project Manager, Equity, Quality, Technology, Finance

Job Type:Permanent Reference code:126511 Primary Location:Toronto, ON All Available Locations:Toronto, ON; Montreal, QC Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Build your leadership skills at Deloitte University. Have many careers in one Firm. Partner with clients to solve their most complex problems. What will your typical day look like? You will ensure maximum use and activity of resources by working closely with professionals, updating their availability and keeping a close eye on the mandates they work on Work closely with team professionals to target resources who can address mandate needs Address problem situations with the engagement leaders of each service line or office Identify gaps and conflicts that will arise in the professionals' schedule and find pro- active solutions to address them while liaising with the National team Identify opportunities to optimize the use of professionals' time and perform various analyses, as needed, Develop a working knowledge of the Audit practice's service offerings and the skills of the professionals in the group by following the progress of any new skills that practitioners have gained Be able to multitask and set priorities in order to meet the many tight deadlines due to the unpredictable nature of the work and the volume of requests About the teamAs a member of the National Resource Management Team, and supporting Deloitte's Audit & Assurance practice, you will be responsible for executing the resource management strategy both in our regional and national offices. The successful candidate will be responsible for ensuring the effective planning of practitioners for each engagement. The results obtained will contribute to successfully meeting and/or exceeding business targets and expected results.Enough about us, let's talk about youYou are someone with: A minimum of two years of experience in resource management, recruitment, project management or client service role; CEGEP/University Diploma in a related field; Proactive, multitask and comfortable working with people of all levels; Advanced skills in Excel; Bilingualism (English and French), oral and written *Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position. Total RewardsThe salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Developer, QC, Project Manager, Equity, Quality, Technology, Finance

We are looking for a motivated Remote Call Center Representative to join our team at Johnmaxwell Team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers, providing excellent customer service, and resolving any issues or concerns they may have. This is a remote position, allowing you to work from the comfort of your own home.Responsibilities:Answer incoming calls from customers and assist with inquiries or issuesMake outbound calls to follow up on customer requests or resolve issuesProvide excellent customer service at all timesDocument all customer interactions and maintain accurate recordsMeet or exceed performance goals and metricsQualifications:High school diploma or equivalentPrior experience in a call center or customer service role preferredExcellent communication skills, both verbal and writtenAbility to multitask and prioritize in a fast-paced environmentStrong problem-solving skillsIf you are a self-motivated individual who enjoys helping others and thrives in a remote work environment, we would love to hear from you. Apply now to join our team at Johnmaxwell Team as a Remote Call Center Representative!

Application Deadline: 07/08/2024Address: 1501 McGill College AvenueJob Family Group:Business ManagementSupports sales supervision activities and regulatory activities for designated Nesbitt Burns branches to meet all regulatory requirements.Evaluates the strength and effectiveness of supervision and adoption of policies, processes at the branch level and develops actions plans to improve supervision.Acts as a designee on supervision objectives for the branch.Provides ongoing supervision education to assigned branch / portfolio.Provides support and guidance to branch employees on supervision issues.Conducts independent analysis and assessment to resolve strategic issues.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Provides approvals for new and updated account, trade transactions and trade amendments.Conducts reviews of insiders, social media, and outgoing correspondence.Acts as an escalation point for supervision issues/concerns within the branch.Manages the registration requirements as required by regulators/ legislation.Provides input into the planning and implementation of operational programs.Leads/participates in the design, implementation and management of core business/group processes.Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.Performs required supervision reviews (delegated tasks) such as Global Relay Email Review, Gateway Message Review, Daily Trade Review, Monthly Activity Review, Quarterly Meridian Report Review, Outstanding Documentation Review. Query and Request for Information (RFI) and follows up on outstanding issues.Performs supervision activities to meet regulatory requirements and maintain service level standards.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.Follows through on risk and supervision processes and policies to ensure we safeguard our customers' assets, maintain their privacy, act in their best interests, and ensure an effectively run function.Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Bilingualism French and English.Knowledge of all supervision and industry regulations - In-depth.Must meet the licensing and certification requirements for the branch / jurisdiction where the mandate is being fulfilled Canadian Securities Course (CSC), Conduct and Practices Handbook Exam (CPH) Investment Dealer Supervisors Course (IDSC) within 2 months of your start date Derivatives Fundamentals and Options Licensing Course (DFOL) within12 months of your start date Options Supervisors Course (OPSC) within 12 months of your start date Technical proficiency gained through education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$54 500,00 - $101 500,00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.