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Ticket & Product Sales Agent
Whistler Blackcomb, Whistler, BC
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Job Benefits Ski/Mountain Perks!Free passes for employees, employee discounted lift tickets for friends and familyAND free ski lessons MORE employee discounts on lodging, food, gear, mountain shuttlesAND during the summer on bike haul, golf and other activities RSP Options (after 12 months or 2000 cumulative hours of service) Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary The Ticket and Product Sales Agent is part of the Product Sales & Services (PSS) Department who delivers outstanding guest service while facilitating the sale of Activities, Tickets, Passes, Ski & Snowboard School lessons and child care. As a member of this team, you are part of the guest experience and the face of Vail Resorts!Job Specifications Wage: $20 / hour Shift & Schedule Availability: Part Time Job Responsibilities Work in our contact centers, ski school locations, ticket/pass offices and throughout our resort to deliver an experience of a lifetime Communicate with guests via phone and email Accurately and efficiently explain and process all resort products and services Complete daily end of Shift pos/register audits Be a part of a fun, professional, caring work environment Ability to work in a faced paced environment while delivering exceptional experiences Job Requirements Ability to stand or sit for extended periods of time Able to work outside in a winter environment Comfortable working indoors for extended period of time High School Diploma Ability to lift 25lbs Must be able to communicate fluently in English Ability to work weekends and holidays Ability to maintain a professional presence in the workplace and adhere to our appearance standards A Ticket and Product Sales team member is a flexible employee who often works across multiple departments and in various roles to support the one resort mentality which could include one of the following: Mountain Activities Retail Rental operations Food and Beverage Support Ticket sales or scanning Lift Operations Base Area Operations Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 489927
Agent de Recouvrement en Centre D'Appel
Total Credit Recovery Limited, Laval, QC
Aperçu du poste Si vous êtes professionnel, dynamique, travaillant et bilingue avec une excellente communication verbale et écrite en français, nous vous cherchons ! (Et un peu de d’esprit de compétition ne fait pas de mal non plus !) Nous recherchons des personnes pour travailler chez TCR en tant que conseiller en dette. Dans ce poste, vous fournirez des services de recouvrement de créances pour une variété de clients et de portefeuilles et aiderez les Canadiens à rétablir leur crédit. Veuillez noter que bien qu'il s'agisse d'une position de travail à domicile/à distance, vous devez vivre à une distance raisonnable du bureau de TCR à Laval QC afin de récupérer et de retourner l'équipement qui vous est assigné pendant la durée de votre emploi. Responsabilités • Contacter les consommateurs par téléphone pour négocier les paiements des comptes en souffrance• Aider les clients en proposant des solutions pour répondre aux objectifs financiers tels que la gestion de la dette• Analyser et évaluer la situation financière, le crédit et la capacité de remboursement du consommateur• Effectuer le travail de dépistage initial à l'aide d'outils en ligne et de systèmes maison• Suivre les règlements et les directives selon les lois provinciales et fédérales et les directives spécifiques au client.• Négocier professionnellement et respectueusement avec le consommateur et explorer les sources de fonds pour déterminer le meilleur arrangement possible• Informations complètes sur le crédit et le prêt• Documenter de manière claire et concise les détails de chaque appel• Demander des relevés sur les comptes en souffrance et transmettre les comptes irréconciliables pour une action en justice• Examiner et mettre à jour les dossiers de crédit et de prêt• Autres tâches assignées Exigences • Expérience dans un environnement de centre d'appels est un atout• Bonnes compétences en communication - à la fois verbale et écrite• Bonne capacité d'écoute• Bonnes aptitude de négociation• Une approche compatissante et empathique• Être capable de maintenir une position objective/sans jugement même lorsque l'on parle avec des clients dans des situations émotionnelles/difficiles• Bonne connaissance des ordinateurs et des logiciels bureautiques• La capacité à atteindre des objectifs de performance• Être capable de travailler des quarts de travail (soir et/ou week-end) en rotation Ce que nous offrons: • Salaire concurrentiel• Possibilités d'accéder à des postes intermédiaires, supérieurs et de supervision et au-delà.• Possibilités de gagner des commissions ou des bonus• Formation rémunérée• Environnement de travail collaboratif et solidaire Présentation de l'entrepriseFondée en 1980, Total Credit Recovery est la principale et la plus grande agence de recouvrement de créances canadienne et, à ce titre, nous représentons certaines des plus grandes banques, sociétés de cartes de crédit, fournisseurs de téléphones cellulaires et institutions gouvernementales. Notre mission est d'être le modèle d'intégrité, d'innovation et d'excellence dans la prestation de services dans l'industrie canadienne de la gestion des comptes clients. Actuellement, nous détenons 4 bureaux à travers le Canada et plus de 300 employés actifs. TCR accorde la priorité à la conformité réglementaire, à l'audit et aux contrôles. Nous avons des systèmes de sécurité biométriques complets, et sommes certifiés ISO 27001 et PCI-DSS 3, et sommes une installation protégée de niveau B enregistrée au niveau fédéral. Total Credit Recovery Limited est fier d'être un employeur garantissant l'égalité des chances. Nous nous engageons à offrir des opportunités d'emploi égales et à favoriser un environnement inclusif, équitable et accessible. Nous accueillons les candidatures de personnes représentant la diversité de notre communauté. Veuillez nous informer si vous avez besoin d'un accommodement à tout moment pendant le processus de recrutement. Pour en savoir plus à ce sujet et sur d'autres opportunités d'emploi chez Total Credit Recovery Limited, veuillez visiter notre site Web : https://www.tcr.ca/fr
Agent de Recouvrement en Centre D'Appel
Total Credit Recovery Limited, North York, ON
Aperçu du poste Si vous êtes professionnel, dynamique, travaillant et bilingue avec une excellente communication verbale et écrite en français, nous vous cherchons ! (Et un peu de d’esprit de compétition ne fait pas de mal non plus !) Nous recherchons des personnes pour travailler chez TCR en tant que conseiller en dette. Dans ce poste, vous fournirez des services de recouvrement de créances pour une variété de clients et de portefeuilles et aiderez les Canadiens à rétablir leur crédit. Veuillez noter que bien qu'il s'agisse d'une position de travail à domicile/à distance, vous devez vivre à une distance raisonnable du bureau de TCR à Laval QC afin de récupérer et de retourner l'équipement qui vous est assigné pendant la durée de votre emploi. Responsabilités • Contacter les consommateurs par téléphone pour négocier les paiements des comptes en souffrance• Aider les clients en proposant des solutions pour répondre aux objectifs financiers tels que la gestion de la dette• Analyser et évaluer la situation financière, le crédit et la capacité de remboursement du consommateur• Effectuer le travail de dépistage initial à l'aide d'outils en ligne et de systèmes maison• Suivre les règlements et les directives selon les lois provinciales et fédérales et les directives spécifiques au client.• Négocier professionnellement et respectueusement avec le consommateur et explorer les sources de fonds pour déterminer le meilleur arrangement possible• Informations complètes sur le crédit et le prêt• Documenter de manière claire et concise les détails de chaque appel• Demander des relevés sur les comptes en souffrance et transmettre les comptes irréconciliables pour une action en justice• Examiner et mettre à jour les dossiers de crédit et de prêt• Autres tâches assignées Exigences • Expérience dans un environnement de centre d'appels est un atout• Bonnes compétences en communication - à la fois verbale et écrite• Bonne capacité d'écoute• Bonnes aptitude de négociation• Une approche compatissante et empathique• Être capable de maintenir une position objective/sans jugement même lorsque l'on parle avec des clients dans des situations émotionnelles/difficiles• Bonne connaissance des ordinateurs et des logiciels bureautiques• La capacité à atteindre des objectifs de performance• Être capable de travailler des quarts de travail (soir et/ou week-end) en rotation Ce que nous offrons: • Salaire concurrentiel• Possibilités d'accéder à des postes intermédiaires, supérieurs et de supervision et au-delà.• Possibilités de gagner des commissions ou des bonus• Formation rémunérée• Environnement de travail collaboratif et solidaire Présentation de l'entrepriseFondée en 1980, Total Credit Recovery est la principale et la plus grande agence de recouvrement de créances canadienne et, à ce titre, nous représentons certaines des plus grandes banques, sociétés de cartes de crédit, fournisseurs de téléphones cellulaires et institutions gouvernementales. Notre mission est d'être le modèle d'intégrité, d'innovation et d'excellence dans la prestation de services dans l'industrie canadienne de la gestion des comptes clients. Actuellement, nous détenons 4 bureaux à travers le Canada et plus de 300 employés actifs. TCR accorde la priorité à la conformité réglementaire, à l'audit et aux contrôles. Nous avons des systèmes de sécurité biométriques complets, et sommes certifiés ISO 27001 et PCI-DSS 3, et sommes une installation protégée de niveau B enregistrée au niveau fédéral. Total Credit Recovery Limited est fier d'être un employeur garantissant l'égalité des chances. Nous nous engageons à offrir des opportunités d'emploi égales et à favoriser un environnement inclusif, équitable et accessible. Nous accueillons les candidatures de personnes représentant la diversité de notre communauté. Veuillez nous informer si vous avez besoin d'un accommodement à tout moment pendant le processus de recrutement. Pour en savoir plus à ce sujet et sur d'autres opportunités d'emploi chez Total Credit Recovery Limited, veuillez visiter notre site Web : https://www.tcr.ca/fr
Director Consulting Services - SAP
CGI Group, Toronto, ON
Position Description: Director Consulting Services-SAPPosition Description :We are a global company of owners who shape the direction of our company and our own careers. CGI is among the largest independent IT and business consulting services firms in the world, and after 40+ years, we're still growing! The best version of us starts with you! Join CGI as a Director of Consulting Services (DCS) in Toronto, ON.The best version of you starts with a willingness to evolve and continually challenge yourself. This is an exciting opportunity to lead a portfolio of engagements for one of our telecommunications clients. This leader will have management responsibility with a significant focus on business development and delivery of consulting/products/services to our client. You will also manage engagement financials, client relationships and members while maintaining profitable growth year over year. We come together as teams with a diversity of backgrounds to solve the complex business and IT challenges with comprehensive services for leading organizations around the world.Our ideal candidate should possess deep telecommunications services domain experience, specifically in the field of IT and related delivery capabilities. You will be responsible for bringing solutions and thought leadership to our clients, work well in collaborative environments, be highly motivated by delivering excellent services to our clients and ensuring their satisfaction. Together we achieve meaningful results for our clients, invigorate the lives of our colleagues, and work to strengthen the communities we call home.As the DCS - SAP Practice, you will lead a team of senior SAP consultants and consultants that will be part of your delivery organization. Expertise in SAP S/4Hana is required. You will lead strategic pursuits, guide proposal building and orals presentations to create business solutions based on client growth requirements and market-driven business enhancements. Your team will take accountability for the winning of competitive proposals and the successful executions of assignments, projects and large delivery programs coordinating with local and global delivery centers. Employ and leverage your experience and creativity to design, propose and execute solutions for complex client problems in advanced business and technology environments.Your future duties and responsibilitiesJob Responsibilities:• Act as CGI lead, trusted advisor and business partner in identifying client needs and developing business process and technology solutions that solve critical issues and support organizational priorities• Provide guidance specific to effective SAP delivery requirements and SAP Agile methodology for various projects• Build strong relationships with clients in order to better understand and proactively respond to their needs, promote CGI full services offerings and help clients meet their strategic and tactical goals• Act as outside agent of change for our clients in order to improve services and productivity on an ongoing basis.• Provide sales leadership to global account teams supporting the client• Lead the account team in building client account strategies and plans• Identify solution providers with industry leading solutions for potential partnerships• Oversee delivery activities, working with delivery executives, to ensure solutions both deliver on-time and on-budget as well as deliver on business value. Ensure teams drive innovation and foster collaboration between CGI and client teams.• Develop a team, aligned with account growth, to evolve CGI's business within the account• Meet or exceed bookings, revenue and profit targets for the account• Accountable for managing the contract, P&L and to maintain alignment across all stakeholders with CGI and the client organizationClient Focused:• Establish credibility and trust across key decision makers and influencers at client organizations.• Be recognized as the client and industry expert through a clear understanding of industry best practices, and how CGI solutions support and accelerate the achievement of clients’ business goals.• Assess and respond to gaps between current projects, customer needs, and industry trends/competitive offerings.• Propose and implement program modifications or enhancements based on performance analysis and client input.• Prepare and deliver Quarterly Business Reviews. Conduct internal and client governance meetings with key stakeholders• Act as the Executive Level escalation point-of-contact to ensure appropriate handling and communication of client issues.• Identify and monitor “at risk” projects and programs that could jeopardize current or future opportunities.• Service delivery & performance management (SLAs, projects)Internally Focused:• Identify new revenue opportunities and partner with Business Development and Delivery Leaders to develop strategy to drive the opportunities.• Develop and drive client business plans that include all aspects of account management including revenue, revenue growth, client satisfaction, key players, challenges, risks, and opportunities.• Actively participate with Industry Account Teams in internal discussions regarding new revenue opportunities and contract renewal process to ensure expectations are clearly understood and defined appropriately in terms of CGI’s ability to meet client expectations.• Lead the Account Team to institute positive changes resulting in improved sales opportunities and account penetration.• Identify and obtain cross-department resources to successfully implement new client initiatives, program enhancements and service offerings.• Thrives in an entrepreneurial, flexible, results-oriented, performance based environment.• Resource management: attract and retain internal talent pool by fostering career development. Education• Bachelor’s degree in Management Information Systems, Computer Science or related field of studyRequired qualifications to be successful in this roleQualifications:• 10+ years of enterprise sales or account management experience; including delivery and contract management.• Demonstrated success at collaborating, building consensus, and driving multiple projects to completion within cross-functional areas.• Expertise in management consulting or professional services offerings and go-to-market strategy.• Ability to develop and build strong productive working relationships with clients and internal stakeholders.• Ability to lead and participate in executive level business and technology discussions.• Excellent communication, interpersonal, and organizational skills.• Strong problem solving and presentation skills.• Experience with the systems development lifecycle, methodologies, estimating, and architecture will be useful for this role• Global delivery experience• Industry experience in Telecommunications and knowledge of retail preferred#LI-GJ2 Skills: Contract ManagementAgile Delivery ManagementDelivery Management What you can expect from us: Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Représentant aux ventes
Rosemex inc., Saint-Bruno-de-Montarville, QC
Le Groupe Rosemex est un fabricant d’équipements de chauffage et de ventilation en Amérique du Nord depuis 40 ans.Nous sommes à la recherche d’un(e) représentant(e) des ventes qui a une connaissance des équipements de chauffage et de ventilation qui ont été utilisés dans les bâtiments en Amérique du Nord.Au cours des dernières années, nos vendeurs ont obtenu des salaires supérieurs à 100 000 $ par an.Notre gamme de produits est entièrement fabriquée par nos soins, ce qui signifie que nous ne sommes pas un agent de vente, mais un fabricant.Au fil des ans, nous avons travaillé sur le développement de nouveaux produits pour répondre au besoin de l’évolution des équipements dans les lignes de chauffage et de ventilation, notre département de recherche et développement a développé des produits au cours des quarante dernières années.Cette opportunité signifie que vous vendrez le produit à l’avant-garde dans les années à venir.Vous pouvez visiter notre site Web sur Internet sous la rubrique www.rosemex.comTravaillez chez ROSEMEXFondée en 1969, le Groupe Rosemex / Mecar Métal Inc. se spécialise dans la fabrication et la commercialisation de produits de haute qualité d'échange calorifique servant pour le chauffage et la ventilation d'édifices institutionnels, commerciaux et industriels.Le Groupe Rosemex / Mecar Métal Inc. leader manufacturier de produits et de solutions de ventilation et chauffage hydronique recherche un représentant(e) aux ventes (Chauffage) qui se joindra à notre équipe et occupera un poste clé au sein de notre département des ventes.Avantages à venir travailler chez nousUn emploi permanent et stable;REER avec participation de l'employeur;12 congés fériés par année;À proximité de l'autoroute 30;Régime d’assurance collective payée à 60% par l’employeur;3 semaines de vacances dès la première année;Lieu du poste : hybride.C’est que nous cherchons:Avoir 1 à 3 ans d’expérience en vente, (chauffage et ventilation un atout);Expérience de technicien ou de représentant;Cours en mécanique du bâtiment, plomberie, chauffage (atout);Détention d’un permis de conduire valide;Excellente maîtrise du français et bonne maîtrise de l’anglais (oral et écrit);Approche au client;Habiletés de communication;Souci du détail, méthodique;Diplomatie, travail d’équipe;Bonne connaissance du logiciel AutoCAd (atout);Capacité de travailler sous pression;Assiduité.Responsabilités :Maintenir des relations d’affaires avec les clients et les intervenants de l’industrie;Appliquer les processus de suivi de ventes;Conseiller les clients;Offrir un service de vente et après-vente professionnel et courtois.Description de tâches / Exigence de la fonction :Analyser les besoins des clients;Offrir un support aux techniciens et valider les prix, selon les quantités et spécifications du devis;Accompagner les clients et techniciens sur les chantiers lorsque requis;Attribuer les tâches générales de mise en chantier du projet et en superviser le déroulement : dessins d’atelier et mesures au chantier;Acheminer toutes les informations pertinentes au technicien;Effectuer un suivi auprès des clients lors de la fermeture des soumissions;Assurer un suivi continue sur les relâches;Informer les clients et agents sur nos produits et nouveautés;Inviter les clients (et clients potentiels) à des activités promotionnelles;Se tenir à jour sur les développements de produits.Le genre masculin est utilisé sans discrimination et uniquement pour alléger le texte.
Customer Care Travel Sales Ambassadors Remote
BMO, Ontario, ON
Application Deadline: 05/30/2024Address: VIRTUAL59 - HomeRes - ON - BMOJob Family Group:Customer Shared ServicesThe AIR MILES Reward Program is one of Canada's most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly owned subsidiary of the Bank of Montreal (BMO). BMO is Canada's oldest bank and the 8th largest in North America with more than 12 million customers globally.We are looking for people who share our passion for helping people, who are curious and will dare to try new things, people who want to be part of a team, who communicate authentically, and who want to give back to the community. Helping our Collectors resolve issues and maximize their earning potential in the Program while driving engagement while providing exemplary customer service.Responsibilities:Help Collectors set new PINs, teach them how to navigate the website, assist with their concerns and sometimes just listen. Provide outstanding Customer Service.Interact with Collectors over the phone, chat or email and assist them with their needs. Offer support while connecting and engaging. Service incoming inquiries related to travel products, inquiries and reservations.Handle escalations and offer feedback while providing positive insights to our program.Answer Collectors' questions via chat, phone, and social media.Listen, ask questions and empathize with Collectors.Be knowledgeable about the AIR MILES® Reward Miles' merchandise and travel portfolio's such as entertainment, sports, leisure, and retail certificates, along with flights, cars, hotels, travel insurance and other travel services.Drive value for Collectors through insights and what you know about them to engage them further in the ProgramQualifications:Travel Agency experience as a Travel Agent is a Must Must have access to high speed internet with a minimum download speed 20 Mbps and a minimum upload speed 3 MbpsPing less than 100 ms (Your internet provider can confirm) Providers in your area must have a hardwired DSL, Fiber, or Cable Internet via an Ethernet connection (Dial up, Wireless, or Satellite internet service cannot be used) Fluent in written and spoken English.Previous work experience and/or education in the travel industry (preferred), along with experience interacting with customers in a various channels in a call center or customer service environment.Previous sales experience is an asset.Genuinely care about solving problems and providing exceptional Customer Service.Ability to listen, understand, engage and respond appropriately and professionally.Dependable, reliable, act with integrity and exercise discretion and good judgment Self-starter who takes initiative to learn new skills, solve problems, be resourceful and be adaptable to change.Willingness to be active participant in our coaching culture and demonstrating the ability to receive, provide and implement coaching feedback and have a "can do" attitude. Computer and web-savvy with the ability to navigate multiple software applications.Experience working in a Travel GDS system is an asset (Sabre preferred).Tico certification is an asset. Ability to work independently in a virtual environment where you work remotely with coworkers and leaders from the comfort of your home. Note: You must have flexibility to work throughout the hours of operation. Your shifts are subject to change and selected based on tenure and channel. The current Customer Care Operating hours are as follows (subject to change): Voice / Chat - English: Monday - Friday 8 am to 10 pm and Saturday 9 am to 6 pm.Voice / Chat - French: Monday - Friday 8 am to 7 pm and Saturday 9 am to 6 pm.Social Media Monday - Saturday 8 am to 10 pm. Eastern Standard Time Note: Upon completion of Ambassador, Customer Care training, which includes Customer Service training, Travel Sales training, and an opportunity to apply your new knowledge and skills, you will progress into the role of Senior Coordinator, Reservation Change. Compensation & Benefits: $ 37,050.00 - $ $49,725.00 The base salary represents BMO Financial Group's hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. Base salary is one component of BMO Financial Group's total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Total Rewards .We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Customer Care Travel Sales Ambassadors Remote
BMO Financial Group, Toronto, ON
Application Deadline: 05/30/2024 Address: VIRTUAL59 - HomeRes - ON - BMO Job Family Group: Customer Shared Services The AIR MILES Reward Program is one of Canadas most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly owned subsidiary of the Bank of Montreal (BMO). BMO is Canadas oldest bank and the 8th largest in North America with more than 12 million customers globally. We are looking for people who share our passion for helping people, who are curious and will dare to try new things, people who want to be part of a team, who communicate authentically, and who want to give back to the community. Helping our Collectors resolve issues and maximize their earning potential in the Program while driving engagement while providing exemplary customer service. Responsibilities: Help Collectors set new PINs, teach them how to navigate the website, assist with their concerns and sometimes just listen. Provide outstanding Customer Service. Interact with Collectors over the phone, chat or email and assist them with their needs. Offer support while connecting and engaging. Service incoming inquiries related to travel products, inquiries and reservations. Handle escalations and offer feedback while providing positive insights to our program. Answer Collectors questions via chat, phone, and social media. Listen, ask questions and empathize with Collectors. Be knowledgeable about the AIR MILES Reward Miles merchandise and travel portfolios such as entertainment, sports, leisure, and retail certificates, along with flights, cars, hotels, travel insurance and other travel services. Drive value for Collectors through insights and what you know about them to engage them further in the Program Qualifications: Travel Agency experience as a Travel Agent is a Must Must have access to high speed internet with a minimum download speed 20 Mbps and a minimum upload speed 3 MbpsPing less than 100 ms (Your internet provider can confirm) Providers in your area must have a hardwired DSL, Fiber, or Cable Internet via an Ethernet connection (Dial up, Wireless, or Satellite internet service cannot be used) Fluent in written and spoken English. Previous work experience and/or education in the travel industry (preferred), along with experience interacting with customers in a various channels in a call center or customer service environment. Previous sales experience is an asset. Genuinely care about solving problems and providing exceptional Customer Service. Ability to listen, understand, engage and respond appropriately and professionally. Dependable, reliable, act with integrity and exercise discretion and good judgment Self-starter who takes initiative to learn new skills, solve problems, be resourceful and be adaptable to change. Willingness to be active participant in our coaching culture and demonstrating the ability to receive, provide and implement coaching feedback and have a can do attitude. Computer and web-savvy with the ability to navigate multiple software applications. Experience working in a Travel GDS system is an asset (Sabre preferred). Tico certification is an asset. Ability to work independently in a virtual environment where you work remotely with coworkers and leaders from the comfort of your home. Note: You must have flexibility to work throughout the hours of operation. Your shifts are subject to change and selected based on tenure and channel. The current Customer Care Operating hours are as follows (subject to change): Voice / Chat - English: Monday - Friday 8 am to 10 pm and Saturday 9 am to 6 pm. Voice / Chat - French: Monday - Friday 8 am to 7 pm and Saturday 9 am to 6 pm. Social Media Monday - Saturday 8 am to 10 pm. Eastern Standard Time Note: Upon completion of Ambassador, Customer Care training, which includes Customer Service training, Travel Sales training, and an opportunity to apply your new knowledge and skills, you will progress into the role of Senior Coordinator, Reservation Change. Compensation & Benefits: $ 37,050.00 - $ $49,725.00 The base salary represents BMO Financial Groups hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. Base salary is one component of BMO Financial Groups total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Total Rewards. Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Customer Service Reprensentative
BMO, Magog, QC
Application Deadline: 04/28/2024Address:498 rue Principale ouestDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.Identifies customer needs and initiates referrals to BMO colleagues.Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.Contributes to meeting branch business results and the customer experience.Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.Acts as a key member of a collaborative and versatile branch and market team.Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.Organizes work information to ensure accuracy and completeness.Takes the initiative to find creative approaches that make each customer's experience feel personal.Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.Contributes to business results and the overall experience delivered in the branch.May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Complies with legal and regulatory requirements for the jurisdiction.Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.Completes standardized tasks under supervision.Performs initial problem solving within given rules/limits & escalates when required.Broader work or accountabilities may be assigned as needed.Qualifications:No prior experience necessary; post-secondary degree or certification in related field of study is desirable.High-level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs.Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits.Projects a professional presence.Basic knowledge of specialized sales and business banking solutions to refer to specialists.Passionate commitment to helping customers.A focus on delivering a personal experience to customers.Resourceful self-starter with courage and confidence to approach customers.Readiness to collaborate and work in different capacities as part of a team.Strong interpersonal skills, including the ability to build rapport and connections with customers.An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.Basic knowledge learned on the job.Verbal & written communication skills - Basic (in business environment).Organization skills - Basic (in business environment).Collaboration & team skills - Basic (in business environment).This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Grade:2Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Customer Service Reprensentative
BMO Financial Group, Magog, QC
Application Deadline: 04/28/2024 Address: 498 rue Principale ouest Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives. Identifies customer needs and initiates referrals to BMO colleagues. Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Welcomes customers warmly and meets their banking service and transactional needs with seamless execution. Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO. Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs. Contributes to meeting branch business results and the customer experience. Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU). Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements. Acts as a key member of a collaborative and versatile branch and market team. Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice. Organizes work information to ensure accuracy and completeness. Takes the initiative to find creative approaches that make each customers experience feel personal. Looks for ways to contribute to the ongoing improvement of the overall branch customer experience. Contributes to business results and the overall experience delivered in the branch. May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts. Follows through on risk and compliance processes and policies to ensure we safeguard our customers assets, maintain their privacy, and act in their best interest. Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry. Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Complies with legal and regulatory requirements for the jurisdiction. Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements. Completes standardized tasks under supervision. Performs initial problem solving within given rules/limits & escalates when required. Broader work or accountabilities may be assigned as needed. Qualifications: No prior experience necessary; post-secondary degree or certification in related field of study is desirable. High-level knowledge of personal, commercial and partner offers, and how each can best serve customers individual needs. Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications. Highly skilled at helping people who dont find digital applications intuitive to gain confidence in how to use them and to understand their benefits. Projects a professional presence. Basic knowledge of specialized sales and business banking solutions to refer to specialists. Passionate commitment to helping customers. A focus on delivering a personal experience to customers. Resourceful self-starter with courage and confidence to approach customers. Readiness to collaborate and work in different capacities as part of a team. Strong interpersonal skills, including the ability to build rapport and connections with customers. An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges. Basic knowledge learned on the job. Verbal & written communication skills - Basic (in business environment). Organization skills - Basic (in business environment). Collaboration & team skills - Basic (in business environment). This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits: $33,850.00 - $44,000.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Call Centre Agent
Exodus Suretyship, Granby, QC
Join our young team of Granby at Exodus Suretyship Inc. a business with more than 11 years of experience in the short term loans services in Canada.The agent must answer incoming calls to help our clients fill out they're financial request and call those same clients back later on to perform a close follow up with them. He must also reply to emails and perform other similary tasks such as data entry.Work conditions :8 HoursFrom monday to fridayDay shiftWeek-ends offHolidays offSalary revision every 6 months5 paid sick days per year (paid if not taken by Dec. 15th)VRSP with employer contributionCollective insuranceSocial activities planned/paid by the companyPerformance based bonusesRelaxed/casual atmosphere and dress codeShort-term advancement opporturnities Knowledge of the English language at the oral and written level
Broker- Financial Services Group
Aon, Vancouver, BC
Financial Services Group Broker Are you curious by nature? Interested in news, finance and the economy? Make a difference for a customer drives you? Do you like being part of THE team in the market? If so, this opportunity is for you! This is a hybrid position with the ability to work both virtually and from one of our Western Region Aon offices. This according to the national Smart Working policy. Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Analyze client's specific risk exposure and detail coverage requirements Prepare and present marketing proposals for renewals and new business Negotiate with underwriters to establish the best conditions in terms of premiums and coverage Follow up with the insurer to confirm that the conditions of the negotiated contract are respected Approve documentation for new contracts, policy changes, additions, deletions and renewals Build contacts and maintain relationships within the underwriting community with the goal of obtaining the best premiums and coverage for Aon customers Participate in client and prospect meetings Other related tasks as needed How this opportunity is different As a broker, you will have the chance to be part of a national team that will help you grow through training and support. You will work closely with account managers as an expert advisor. Your work will have a significant impact in the client's risk transfer strategy more specifically in relation to their executive risks which includes liability of directors’ and officers’ liability, fiduciary liability (pension plan ), employment practices liability and fidelity insurance Skills and experience that will lead to success Minimum 2 years of experience and knowledge in insurance, an asset The commercial damage insurance broker's license or intention to obtain it within a period of 6 months Strong written and verbal communication skills A financial or legal background is a major asset How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected] Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Dependent on regional requirements, please include specific benefits where applicable and relevant accommodation criteria and enhanced equal opportunities statement #LI-LK1 2540867
Inside Sales Wholesaler, Retail Distribution - BMO Global Asset Management
BMO, Toronto, ON
Application Deadline: 04/21/2024Address:100 King Street WestAssociate, Internal Sales, Retail Distribution - BMO Global Asset ManagementThe Associate, Internal Sales, Retail Distribution will be responsible to promote and sell BMO Global Asset Management (BMO GAM) investment & portfolio solutions products and services within the internal distribution channels in P & BB (Personal & Business Banking). Results will be attained through the initiation and execution of sales coaching calls to Personal Bankers in their regions. Also, support and sales activities & events in partnership with the Senior Associate's sales & business development objectives.Provide internal phone sales support to Personal Bankers for the BMO Global Asset Management line of business through promotion of Mutual Funds & investment solutions.Partner with Regional Sales Managers in the implementation of sales strategies for GAM Retail investment products & services within P&BB distribution channels in the region.Engage and conduct coaching and training via phone/video sessions individually or in a group setting to increase awareness and penetration to internal partners through phone meetings, workshops, webinars, branch huddles and seminars.Be the point of contact for internal partners across assigned regions for any BMO Global Asset Management Retail investment related queries.Proactively identifying coaching and training opportunities by analyzing various metrics such as branch segmentation, penetration rates, branch needs and scorecard results.Create, build and maintain strategic working relationships with internal partners throughout the distribution channels within BMOFG.Help develop sales tools/strategies and tactics aimed primarily at BMs, PBs/PBAs and FPs to engage, and increase P&BB Retail Mutual Fund SalesConduct regular best practices sessions and presentations on selling techniques, provision of scripts and/or campaign info on behalf of P&BB Sales.Assist Regional Senior Assoicate's in territory management.Operates in multiple working relationships/partnerships/environments.Assists in direct client education of BMO GAM Investment Solutions to end investors as required through seminars & webinars or joint calls with branch advisors.Responsible for managing various incoming sales leads and assignment to appropriate partners in branches.Participate in direct client sales initiatives undertaken in partnership with the Regional Senior Associate or Marketing as required.QualificationsTrack record of consistent Personal Banker performance related to investment sales results preferred.Completion of IFIC (Mutual Funds Investments Course) or CSC (Canadian Securities Course). Canadian Practices Handbook (CPH) added benefit.University degree or College diploma required, related industry courses ideal.Minimum 3 years of financial services industry and investment product sales experienceIn-depth knowledge of BMO Funds and Mutual Funds organization and Banking Group interrelationships.Proven Sales experience and client relationship management experience required.Strong relationship skills, interpersonal, and communication skillsStrong presentation and facilitation skillsFamiliarity with retail investment products and distribution channels within the marketplaceMust be proactive, driven and motivated with a positive attitude and a desire to develop businessGrade:5Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Service Desk Agent
Winnipeg Regional Health Authority, Winnipeg, MB
Requisition ID: 355633 Position Number: Posting End Date: Open until filled City: Winnipeg Employer: Shared Health Site: Shared Health - Manitoba Department / Unit: Business Services (Service Desk) Job Stream: Non-Clinical Union: Exempt Anticipated Start Date: 04/26/2024 FTE: 1.0 Anticipated Shift: Days, Evenings, Nights, Weekends, Standby coverage as required Work Arrangement: Hybrid Daily Hours Worked: 7.75 Annual Base Hours: 2015 Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Position Overview Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services. We have an opportunity for a service desk agent. Reporting to a supervisor, the service desk agent will: Provide high-quality customer service delivering ‘first line’ technical support to end-users focusing on rapid service restoration and client satisfaction. Perform initial ‘tier 1’assessments and resolve, or assign incidents/service requests to the appropriate support group invoking escalation procedures according to applicable service level agreements. Coordinate service restoration and customer service requests, inform clients on the status and progress, and close incidents after validating resolution with the client. Record and track all incidents, and ensure all asset and configuration management databases are updated with current data. Apply quality incident tracking procedures to highlight client training needs. Experience 2 years of experience providing telephone customer service using formalized call tracking/work order management software tools (such as Remedy) and ‘first line’ technical support of computer hardware systems, and Microsoft productivity tools (such as Microsoft Office and Active Directory). 1 year of experience working with active directory user and security groups. Working knowledge of and practical experience applying Manitoba’s Personal Health Information Act (PHIA) is preferred. Education (Degree/Diploma/Certificate) Post-secondary diploma in in an information technology related program from an accredited educational institution; an equivalent combination of relevant education and experience may be considered. Successful completion of a recognized customer service training course is preferred. Certification/Licensure/Registration ITIL V3 Foundations certification is preferred. Additional vendor and industry certifications in specific technologies are assets. Qualifications and Skills Demonstrated shared leadership capabilities appropriate to front-line influence on people to work together to achieve a common constructive purpose. Shared Health has adopted the LEADS in a Caring Environment framework. Physical Requirements Must be available to work flexible hours to accommodate service requirements and support our 24/7/365 client needs across the province across a variety of shifts, able to work safely in a typical computerized office environment, work in a typical open-office environment, and able lift and move items of up to approximately 25 pounds. We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today. Interested candidates should select the ''Apply'' icon below to upload their cover letter, resume and copy of licenses/certification. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Manager Service Sales - North
Siemens, Gurugram, Any, India
We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.This job is based out of Gurgaon, IndiaKnowledge Requirement: IBMS Knowledge, Latest trends on IBMS industry, Having Market Knowledge on Competitors Installations and Products.Qualification and Experience:8-15 years of work experience in Sales /Service Sales /Service Execution preferably in IBMS or Automation Industry, Team Handling, IBMS Service and Sales experience, Strong Client Exposure, should have had direct responsibility of handling Service Sales/ Sales Numbers for a Region / TerritoryRole: Service Sales North - Order Intake , identifying opportunities from Own & Competitors Systems and devising Modernization solutions and offerings leveraging Siemens Solutions and Portfolio, Conversion of Warranty to Service Agreement and Service Agreement Renewals, Identifying opportunities for Extension and add on Service Projects. Working on own installed base to increase installed base Penetration rate. Working on sales strategies in North India Market to promote the IBMS offering from SiemensWE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow.Salary: . Date posted: 04/17/2024 09:19 PM
Service Owner - AdminAdvantage
Manulife Financial Corporation, Montreal, QC
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology, and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services. Our clients trust the administration of their group benefits to us, and you will be part of a team that delivers outstanding results to those clients and our members. If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for !ResponsibilitiesAccountable for managing end-to-end experience for clients within the assigned portfolio.Engage directly with clients to anticipate or respond to their needs and provide options and resolutions.Engage and collaborate with internal team members and stakeholders to resolve client issues and to proactively provide counsel.Manage relationships with clients and own the implementation of their Benefits Administration on our online platform.Participate in internal and external implementation and re-enrolment project meetings.Act in a project manager role and have ownership of re-enrolment projects.Attend training as required to stay current with system and product enhancements and process changes or improvements.Assist with procedure development and management.Act as the point of contact for escalated requests from both internal and external customers.Identify client needs, issues and perceptions and develop action plans to ensure a positive client and member experience.How will you create impact?Plan Sponsor Administration is looking for a Service Owner to join our AdminAdvantage Administration team. The successful candidate will be a highly motivated, influential, and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.What motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyoneWhat we are looking forExperience managing a dedicated portfolio of clients/customers in a demanding and fast-paced environment.Demonstrated ability to apply technical industry knowledge to day-to-day issues and can adapt to technology.Strong analytical/problem-solving skills.Demonstrated ability to multi-task and work in a high-volume, deadline-oriented, fast-paced environment.Comprehensive knowledge of Group Benefits and AdminAdvantage is an asset.Moves quickly to take action to address problems, even in new and ambiguous situations.You learn fast. You pick up new ideas, concepts, technologies, and tools easily.You are dedicated to continuous improvement, including digitization, innovation, and automation.You are accountable - you make it happen, you own it and you find solutionsYou strive to delight customers, their needs, and their experience in doing business with us. You put the customer at the center of everything you do; and you treat our internal customers just the same.You are a master communicator - you can clearly articulate business needs between technical and non-technical resources.You are resilient, can adapt to change and lead others through change.You have a proven ability to collaborate and influence with various stakeholders with competing priorities, and you maintain your composure and best-self during challenging times or challenging interactions.You display strong judgement in balancing business risk with delivering on results.Strong Office 365 skillsWhat can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first culture: We lead with our Values every day and bring them to life together.Boundless opportunity: We create opportunities to learn and grow at every stage of your career.Boundless opportunity: We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.#LI-HYBRIDAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationMontreal, QuebecSalary range is expected to be between$57,000.00 CAD - $95,000.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Insurance Sales (Will Train No Experience required)
, Brampton, ON
Insurance Sales (Will Train No Experience required) We are seeking a few good people for Supplementary Insurance sales.We offer:PAID Training and paid ongoing training and licensing. If you are already licensed, great!Signing BonusBig commissions and Bonuses1st Year Income potential $75,000+. 2nd Year Income potential $125,000++Leadership and management roles available for those that want to growWe offer upto a $20,000 allowance while learning as well Able to work from home.We are currently seeking Insurance Sales Agents for sales and leadership careersAbout: We are a company in the financial services industry specializing in supplemental insurance. We are currently seeking dynamic individuals who will have the opportunity to build a client base with annual reoccurring revenue as well if desired build your own team within our organization. If you are self-motivated, a fast learner and enjoy interacting with others, and have the passion and drive for success - you are the perfect fit.Qualifications required for this role:Exposure and experience in a sales environment a definite assetValid driver license (G) with full access to a vehicleSelf-motivated, driven, ambitious, and a self-starterGreat customer service skillsExcellent communication, both oral and writtenPassionate about a career in sales, leading a team, and helping othersLove talking to peopleSo You Know:Supplemental Insurance is insurance that protects people when sick or injured. It is very inexpensive but pays large payments for injuries or sickness so life goes on when you are not able to work or do the duties you need to do like a child or parent care.WE PROVIDE LEADS - We provide lead lists of people that have expressed an interest in the program. This is a relatively easy sale without the need for hard closing. You are helping people protect their lifestyles, homes and family.All interested candidates are encouraged to apply for an interview and more information regarding this opportunity.If you are interested in making at least $75,000 this year, and you are ready to learn, then please  
Vice President Mortgage Sales
BMO, Richmond Hill, ON
Application Deadline: 04/29/2024Address:3737 Major Mackenzie DriveFluent Reading, Writing & Speaking in MandarinCultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMO's share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Adheres to audit, regulatory, and compliance policies and follows all standard processes/procedures.Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Ensures alignment between values and behaviour that fosters diversity and inclusion.Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.Attracts, retains, and enables the career development of top talent.Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Assesses marketplace and competition opportunities to identify strengths, opportunities, and weaknesses and create plans that address gaps and opportunities.Works effectively with other senior leaders to leverage sales and referral opportunities, improve wallet share, and acquire new customers.Develops, maintains, and executes a business plan, including sales strategies, to achieve sales objectives and acquire new clients.Acts as a key BMO representative for local community activities in the market.Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.Manages risk to minimize losses by monitoring and controlling reports to meet compliance requirements within established risk guidelines.Identifies and shares best practices across a network of divisional leaders.Provides strategic input into business decisions as a trusted advisor.Makes recommendations to senior leaders on strategy and new initiatives based on an in-depth understanding of the business/group.Acts as a subject matter expert on relevant regulations and policies.Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.Recommends business priorities, advises on resource requirements, and develops roadmap for strategic execution.Acts as the prime subject matter expert for internal/external stakeholders.Defines business requirements for analytics and reporting to ensure data insights inform business decision making.Develops and applies the framework for databases; oversees database management in adherence with data governance standards.Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.Leads the development of the communication strategy focusing on positively influencing or changing behaviour.Identifies performance enhancement opportunities to significantly improve employee productivity, reduce costs, and manage risks.Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.Leads / participates in the design, implementation and management of core business / group processes.Engages with third party realtors, lawyers, and related referral sources to create strong relationships that generate referrals for clients requiring real estate lending solutions.Sells real estate lending and insurance products and identifies and initiates cross-sell opportunities and referrals in the best interest of the customer.Verifies mortgage approvals for compliance with regulatory requirements and operational and credit policies.Participates in projects and other activities designed to improve the customer experience.Liaises between clients and various departments across the organization to discuss issues and procedures, and provides mortgage and insurance product support and expertise.Completes all necessary transactional documentation in compliance with security measures.Ensures adherence to all aspects of First Principles our code of Business Conduct and Ethics which deals with individual accountability as it relates to potential conflicts of interest, safeguarding of client information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities.Acts in accordance with regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing Reporting requirements, FCAC consumer provision requirements, and Privacy Act provisions in accordance with Bank Policies & Procedures.Follows security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to fraud, robbery, counterfeiting, money laundering or defalcation.Protects the Bank's assets by adhering to all everyday banking, business banking, investment and lending regulations (as appropriate), Policies and Procedures, legal and ethical requirements, process requirements and established risk guidelines.Understands risks and takes appropriate actions as they relate to personal banking, deposit and investment products, including all documentation, and any other requirements to maintain operational integrity.Maintains the confidentiality of both customer and Bank information ensuring compliance with Bank Policies & Procedures.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Implements changes in response to shifting trends.Broader work or accountabilities may be assigned as needed.Qualifications:Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.In-depth/Expert knowledge of mortgage and credit portfolio management.In-depth understanding of the real estate and mortgage lending process, investment and insurance products, and applicable regulatory requirements.In-depth/Expert knowledge of the competitive marketplace and trends in mortgage sales.In-depth/Expert project and time management.In-depth/Expert experience with change management.U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). This position will require a Federal registration with the Nationwide Mortgage Licensing System and Registry. The Bank will instruct you on the registration requirements needed to comply with this requirement. A criminal background review and credit history evaluation will be required for this position as well as restrictions on performing in a real estate agent capacity.Seasoned professional with a combination of education, experience and industry knowledge.Verbal & written communication skills - In-depth / Expert.Analytical and problem solving skills - In-depth / Expert.Influence skills - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.Able to manage ambiguity.Data driven decision making - In-depth / Expert.Grade:8Job Category:People Manager / GestionnaireWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Project Management Specialist, Deloitte Global Financial Services
Deloitte, Langley, BC
Job Type:Permanent Reference code:125852 Primary Location:Toronto, ON All Available Locations:Toronto, ON; Burlington, ON; Kanata, ON; Kitchener, ON; Langley, BC; Ottawa, ON; Regina, SK; Saskatoon, SK; Vancouver, BC; Vaughan, ON; Victoria, BC; Windsor, ON; Winnipeg, MB Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Experience a firm where wellness matters. Be expected to share your ideas and to make them a reality. Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?In delivering Accounts Receivables Management capabilities: Work with the COE leadership to help drive innovative/specialized reporting and analysis Create Functional and cross Functional solutions to critical receivable needs in an innovative way Support the development of innovative tools that drive root cause analysis and transform information into actionable and decision-relevant insights for leadership Ensure Accounts Receivable reporting effectiveness Optimize best practice reporting to drive efficiency and overall quality Review and analyze accounts receivable, billing and collections reports across FSSs Work with FSS leaders to evaluate and identify new Accounts Receivable reporting requirements Optimize DSO by FSS to maximize cash flow for Deloitte In improving Accounts Receivables Management capabilities and deliverables: Deploy a Finance Brand for all ARM Create innovative functional and cross functional solutions for critical receivables needs About the teamGlobal Finance Services uses the latest technology and insights to provide Deloitte with a fully-managed, global financial solution. We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network.Enough about us, let's talk about you 3+ years of project management experience Process improvement and optimization experience Experience in a professional services firm (preferred) System testing experience (preferred) Experience in accounts receivables (preferred) Experience working virtually and driving the vision of the team Total RewardsThe salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Accounts Receivable, Project Manager, Developer, Business Process, Equity, Finance, Technology, Management
Service Relationship Specialist
Manulife Financial Corporation, Toronto, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementRemoteJob DescriptionSupportSupport Distribution partners in the acquisition of new business; participate and present in finalist presentations and implementation meetings on the Mid-Market Segments. Assist internal partners in acquiring new business by serving as a liaison; take part as a subject-matter expert in the short-list presentations and ongoing meetings for implementing new business.Respond to benefit plan inquiries and resolve escalated and complex inquiries from Plan Sponsors, Plan Advisors/Consultants, and internal department contacts. Owning and respecting the unique demands of each customer while being considerate of the time frame ensuring a thorough response.Champion for a successful outcome for all involved, the Service Relationship Specialist role is responsible for the successful resolution and negotiation of all service escalations. Advocate for a favorable conclusion for all parties. All service escalations must be successfully resolved and negotiate by the Service Relationship Specialist.Initiate Amendment requests ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes. Collaborate with our Customer Experience/Operations teams to facilitate information-sharing and identify key issues with our online customer.Assist with general internal initiatives related to Group Benefits services, products, and procedures.Facilitate multiple meetings with our Plan Advisors/Consultants and Plan Sponsors as well as internal teams.Take on special projects and/or research assignments for client needs.AdviseAs the face of Manulife, you build and maintain successful and lasting relationships with existing and potential partners. Understand the intricacies and complexities of each Plan Sponsor's Group Benefits designs and the sophistication of the Advisors/Consulting houses. Prepare and analyze and interpret client reports for review. Generate client reports using web analytics platforms via various reporting tools, requiring analysis and comparison of many reports to ensure we are fulfilling our customer’s needs. Provide expertise on Manulife’s digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality.Support group benefits clients in driving adoption of our digital tools and experiences among their plan members Provide reporting on digital uptake/usage to help group benefits clients understand overall plan health and identify areas of opportunity for education/engagement. You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies.Establish and maintain client relationships by identifying current or potential needs and promoting client retention.Providing recommendations on plan design, service options, technology solutions and any ongoing administration needs to the client.Applies understanding of legislative and privacy guidelines to assist in client meetings.EducateDeliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or remote). Meet with plan administrators to train and educate them on effective methods of plan administration.Lead customer workshops and training around product updates & new features Maintain direct contact with clients/advisors, proactively planning your client meetings to ensure regular connections are made.When new products are launched in Group Benefits, take the Lead together with the Account Executive to learn, present and speak to these new services. Become the expert in delivering and educating clients on these services and how it affects their population and what amendments are required to their plans if any.Using our Seismic Tools to put presentations together to present and deliver our services to clients.Clients rely heavily on the Service Relationship Specialist on how to manage new services and products that are launched, or on any new legislative initiatives.Coaching mindset and abilities enabling to define solutions and delivering outcomes. Shared Responsibilities:Works with a Team of Account Executives and collaborates with other Service Relationship Specialists.Assist new Service Relationship Specialists with Job Shadowing and Buddy system to ensure all members of the team can successfully represent Manulife Group Benefits Services.This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.Job Requirements:Minimum three to five years of work experience in Group Benefits. In-depth knowledge and understanding of the Group Benefits products and services.Building and strengthening existing client and consultant/advisor relationships.Proven ability to take initiative, be a strong self-manager and display integrity.GBA designation or working towards the designation an asset.Good knowledge of underwriting concepts. Strong technical and demonstrated analytical skills using Microsoft Office products, Excel and/or PowerPoint, Web Analytics platforms, to arrange and display relevant information during customer business reviews.Excellent presentation skills and the ability to influence decision makers in various areas of organization.Supports, participates, and presents in Mid-Market Finalist Presentations to attain new and keep existing Business out to Market.Strong customer-facing skills including expectation management, communication skills, information management.Ability to work independently and in a team setting, self-starter, innovative thinking with a keen eye for results and driven by quality.Outstanding analytical, strategic, and problem-solving thinking ability - enabling the candidate to recognize issues, outline possible implications and suggest solutions.Relationship-oriented; must be comfortable working with a wide range of individuals at different levels, managing across, up, and down and self-manage to meet timelines of multiple priorities.Capability to determine sensitive client needs or issues.Must have a valid driver’s license and a personal automobile.Competencies:Proven ability to determine business priorities, meet goals, manage high volumes of work.Excellent analytical, problem solving, interpersonal, organizational and time management skills.Negotiation and influencing skills.Strong attention to detail.Champion of superior service delivery and customer service, oral and written communication skills.Good understanding and knowledge of Manulife’s administrative systems.Independent, self-motivated individual with ability to manage multiple tasks and deadlines simultaneously.Strategic and creative thinker focused on finding solutions to unique Plan Sponsor needs.Persuasive communicator with an ability to clearly articulate ideas and present information.Collaborating internally across multiple departments.Ability to be flexible and empathetic and ability to manage conflicts.Proficient in the use of modern technology.Know and understand the growth and persistency strategies.Presenting together with the Account Executives at Client Service Meetings. Taking initiative to prepare and structure these meetings.Service Relationship Specialist attends all meetings for client’s re-enrolment of flex benefits with our Admin Advantage Teams and helps facilitate and ensure all tasks are brought to completion.Attend ongoing service meetings, maintaining and facilitating action logs with head office areas.Excellent planning and project management skills with a confirmed ability to complete projects within tight timeframes.Must be fully bilingual both oral and written (in Quebec only).Decision Authorities: This role directly impacts the Sales, Profitability and Persistency of the overall Distribution offices.Keeping existing clients by ensuring any potential service issues are resolved promptly and putting checks in place to prevent issues from reoccurring.Educating Clients on Manulife’s Group Benefits services that they would benefit from.Key Challenges:Managing high volumes of work within tight time frames and balancing competing priorities.Working with many Advisors/Consultants and Account Executives and balancing their demands, needs and expectations.When a service issue is identified, these could have a financial implication, it is critical that the issue be managed to resolution while ensuring that service and quality are maintained.Working Conditions:Occasional travel will be required within your region to Client Meetings, Wellness Fairs, Employee Sessions.This role will occasionally require working outside traditional business hours to meet client needs. Example - employee sessions for night shift workers.Work Smart options are available.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$56,400.00 CAD - $94,000.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Regional Sales Director
Jump! Recruteurs, Montreal, QC
Greater Montreal and Quebec regionIndustrial FieldHaving built a solid reputation over the last 30 years in its industry, relying on values of innovation, respect, collaboration and integrity, our client seeks to surround itself with the best talents in the pursuit of its mission and continued growth.Under the supervision of the National Sales Manager, you will lead the sales team and provide strategic leadership to drive the growth and development of the Quebec region ensuring that agreed financial objectives are achieved.Supervision of a team of technical sales representatives to meet or exceed annual sales and performance goals.Contribution to providing the advice, tools, technical assistance and training necessary to the regional sales team to position the company as a leader in their sector of activity.Supervision and leadership of the direct and indirect sales team ensuring their collaboration to meet regional and organizational performance requirements.Maintaining a culture focused on customer service, trust, continuous improvement, safety, reliability, quality, accountability and discipline.Achieving and exceeding financial and results performance targets against annual budget targets and appropriate performance indicators.Management of performance indicators and identification of problems affecting sales results and implementation of continuous improvement initiatives.Promotion of the activity plan by ensuring good communication and understanding of it among the team.Supports team members and represents management with key clients.Manage human resources according to plan, leading recruitment, training and performance management processes.Participate in special projects aimed at improving the company, its tools, processes and procedures.Are you a hands-on person who wants to advance your team, who wants to evolve in an environment that will allow you to diversify your skills and progress in your career? You will work within a well-established Canadian company recognized for its seriousness and reliability.Salary $100,000 – $125,000 depending on expertise and experienceBonus ranging from 25 to 50% of your base salaryAnnual car allowanceComprehensive group insurance3 weeks of vacation and 5 days of sicknessAccess to RRSPsPossibility of working from home or HybridLocation: Greater Montreal and Quebec region Experience and Skills Required:BAC in business administration or related.8-10 years of experience in business development with significant results in terms of sales.5 years of experience in team and sales budget management.Proven ability to manage business development programs offering technical solutions to major customer challenges in the industrial sector.Ability to manage the development and proposal and negotiation of agreements within a very customer-focused organization.Knowledge of the field of industrial handling or warehousing would be an asset.Demonstrate leadership and be a change management agent, demonstrating an ability to proactively identify problems and propose effective solutions.Valid driving licenseBilingualism.