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Overview of salaries statistics of the profession "Technical Services Manager in Canada"

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Technical Service Product Lead
MountainCrest Personnel Inc., Burnaby, BC
Technical Service Product Lead: Harvey 2402 Job Description:Our company is an innovative engineering and design company specializing in, high-quality and top-performing, yet reasonably priced electrical mobility solutions, such as Ebikes.We make e-vehicles for recreational enthusiasts, urban and business commuters, and family cyclists.We are an established business with an ambitious vision and five-star customer reviews, headquartered in Vancouver, Canada.We are currently seeking a full-time Technical Product Manager/Service Manager to join our team.If you enjoy working in a collaborative environment, have a passion for innovation and mobility, experience in electro-mechanical systems, and are looking to be a part of a growing and dynamic team, this might be the role for you!We are constantly encouraged to learn and grow and given lots of opportunities to push the boundaries of your expertise.You will also work on cool, environmentally friendly products, and showcase their technical aspects to customers and businesses. What You Will Do:As Technical Product/Service Lead, you’ll be the operations lead for our Service Center at our main location in the Vancouver / Burnaby area.This role will work on our technical products, whether they are Ebikes, or Electrical Conversion Kits, or other innovative solutions we continuously work on.It includes assembling, installation, and quality assurance and control for safety before delivery.You’ll train your team or go through training with your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, and take an active lead in ensuring the right solutions / products are built and delivered to your customers.If you like to problem solve, work with customers to solve their repairs and installation issues on bikes, motors, controllers, conversion kits, and specially if you are comfortable with creating video guides for every new product, we want you! Day-to-Day Activities:Supervise the work of electrical and mechanical technicians and other assigned personnel for timely implementation of planned activities, installation, and repairs work orders for each product, in the workshop or through Remote Video callPerform duties peculiar to and normally required in the trade of electric motors, controllers, bicycles, following recognized procedures and techniques for such workPerform other related duties as assigned by the engineering manager during the design, prototype, installation, and improvement of each technical productAbility to create instruction and procedures (Document and Video Guides) for each technical product (Not to be Camera Shy!)Fault finding and wiring checking with knowledge of electric motors, Controllers, LCDs, programming, and similar systems, such as in Electric Bicycles; Test wiring connections with test equipment like volt/ohmmeters and oscilloscopesProvide training to junior technical staff, dealers, or individual customers for assembly, repairs, and replacementAssist in inventory management of materials, such as bike accessories, tools, spare parts, and other materials as neededEnsure a safe and healthy work environment for the technicians, increase equipment availability to meet the needs of Operations, with proper care and maintaining of all technical assets, as well organization and cleanliness of the workshopShould be able to handle the workshop effectively with a focus on improvements and knowledge of modern concepts of maintenanceMaintain records and prepare reports on repairs completed or on units requiring future special service, as well as tools Physical Requirements and Special Demands:Required standing or sitting for several hours straight at a timeFrequently bend and twist throughout the dayRegularly lift over 40 lbs. What You Bring:Technician Diploma in Electrical and Electronics Engineering or Mechanical & Electrical Engineering backgroundEquivalent plus 4 to 5 years’ experience as a Senior Electro-Mechanic with experience as Team Leader / Workshop SupervisorComprehensive experience as bicycle mechanics, and/or electric bikesGood knowledge of workshop equipment, parts interpretation, and electrical/mechanical inventoryPrior experience working in a service department or customer-facing roleHigh level of competence in oral and written communication, with computer/smartphone literacy for supervising customer ticketing systemsA positive and friendly attitude and motivation to help every customer find what they need, with the ability to work in a fast-paced environmentA passion for bikes, micro-mobility, tech, and for reducing the environmental impact of the transportation industryPrevious experience with electric bikes or scooters is a plus!Proactive approach to staying up to date on industry changes and trends  This is a fulltime positionSalary of $22.00 - $25.00 per hour depending on experienceBenefits package available after 3 months,    
Plumbing & Heating Service Manager
MountainCrest Personnel Inc., Burnaby, BC
Plumbing & Heating Service Manager:  Harvey 2407 We are currently looking for a Plumbing & Heating Service Manager, for our company that is located in Burnaby, BC.We are looking for an experienced Service Manager with 10 years plus of working experience in the Plumbing & Heating industry.Must have all tickets required. Duties:Responsible for the scheduling and supervision of technicians’ to effectively provide residential and commercial plumbing and heating service, repair and installation for customersOversee technical support, customer service and quality assurance.Supervise and delegate service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting technician meetings, counseling and training technicians, completing time sheets, evaluating performance and supervising work assignments to ensure effective operations.Responsible for organizing and dispatching service orders.Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills.Provide technical support to the field via smartphones.Review and audit technician paperwork daily; ensure that all equipment is in proper operating condition, to include maintaining high quality appearance of service fleet and equipment.Monitor the dispatch function for our service techs to ensure the appropriate technician is selected based on customer needs.Resolves customer issues and complaints to ensure customer satisfaction.Assists the General Manager with data collection and report preparation.Maintain our current customer base and generate new businessPrepare Preventative Maintenance ProposalsBe on-call or ensure someone is on-call for after hour calls.Observes and enforces all safety and Company rules and regulations in the performance of duties.Qualifications:Consistent track record of meeting or exceeding annual sales objectives.Excellent negotiation, communication and presentation skills.Journeyman Red Seal, Plumbing and Gas "B" Ticket.Minimum of 10 years of Service Management experience in the Plumbing and Heating industry in the Residential and Commercial sectorsExperience in hydronic & forced air heating, for boilers & furnaces and have electrical and controls knowledgeMust be committed to customer service and able to handle all incoming service calls, emails, and be very well organized to meet deadlines.Have good written and oral communication skills and be proficient with emails, word, excel.Have a pleasant outgoing personality and able to fit in with our team.Ability to pass a background check and drug screen This is a fulltime positionSalary of $80,000 to $100,000 or more, per year, depending on current experienceBenefits package is availablePerformance bonus is available Note: Applications will be sent to [email protected]
Manager of Production & Programming
Calgary Pride, Calgary, Alberta
Calgary Pride is a not-for-profit organization that has been serving Calgary since 1990 and remains a vital part of the local gender and sexually diverse community, positioning Calgary as a 2SLGBTQ+ destination for both national and international visitors.Our mandate is to advance visibility and inclusion for Calgary's gender and sexually diverse communities; to do this, we endeavour to build strong community partnerships, implement ongoing programs like Reading with Royalty (story-time program for ages 0-12), Queerly Festive (Free holiday dinner & show), Evolve: Pride Amplified (Queer & Trans Youth Fundraiser) and produce Calgary's premier celebration of diversity, Calgary Pride Week, Parade & Festival.Role & ResponsibilitiesThis newly created, paid position will work within a collaborative leadership team, reporting to the Board of Directors. They will be primarily responsible for all the logistical and technical requirements, production elements, and infrastructure associated with the annual Pride Parade & Festival and year round programming.Year round programmingEnsure all major logistical requirements, production elements, and infrastructure are in place for Calgary’s Pride’s annual events and programs, including critical paths, production schedules, and show flows, risk management, accessibility, and environmental plans.Virtual Festival & Parade for 2021Manage the production and execution of online broadcasting including the final product of 5X20 Min “Pride Cast” in August 2021, and 8-10 Hours for Parade day on September 5, 2021Logistical support of artists including show flow development, artist transportation, technical rider advancement, audio/visual coordination, scenic/staging developmentIT support with system administration, user provisioning, training, technical support, system implementation / integration / automation, security monitoring, data management.Logistical support for the #OurPride fundraising programming in 2021In person Festival & Parade (anticipated for 2022)Liaising with City of Calgary Departments, agencies and contractors to ensure all necessary documents, permits, licensing and inspections are acquired, in compliance, completed and in place in alignment with all timelines, including road closures, building permits, and site electrical.Specific focus will be given to managing and executing logistical elements of the in-person Parade , in collaboration with the Board of Directors with committees, including application management, float/participant staging plans and community notification plans.Specific focus will be given to managing and executing logistical elements for the in person festival, in collaboration with the operations leadership team and volunteer committees, including site plan development (CAD drafting), contractor and market vendor booking/coordination.Logistical support for liquor service including sales workflows, product selection, ordering, delivery and returns coordination.Logistical support of equipment including POS, cash handling, refrigeration, service, etc.IT support with system administration, user provisioning, training, technical support, system implementation / integration / automation, security monitoring, data management.Qualifications Please clearly demonstrate in your application how you meet the following qualifications:Familiarity with Calgary Pride’s mandate and programming.A post-secondary degree, certification or equivalent experience in one or more areas including, Business Administration, Event Production, Communications, Project Management or Technical Production.Film production, and video editing experienceComfort working with streaming platforms and applicable digital studio software (YouTube, Facebook Live, StreamYard, etc.)Possess interpersonal skills required when working with both technical and non-technical personnel at various levels within the organizationFlexible schedule and ability to set hours as neededPossess a passion for the community, and demonstrate an understanding of current challenges and opportunities within gender and sexually diverse communitiesExperience in, or understanding of, including a diversity, equity and inclusion lens into all programming include the annual Pride Festival and Parade.Ability to appreciate unique experiences of queerness, particularly as this relates to intersectional barriers to access and inclusion.Aptitude to critically think, work with complexity, and prioritize changing demands.Calgary Pride is an equal opportunity employer, is strongly committed to diversity, equity, and inclusion, and encourages applications from gender and sexually diverse candidates, racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, and others who may contribute to organizational diversification of ideas.Terms of employment: This position will be on a contract basis for one year (with possibility of extension pending funding), at an average of 37.5 hours/week, and will be allowed some flexibility in work schedule, in consultation with the Board of Directors. In addition, the workload will be variable due to Calgary Pride programming and special initiatives. The successful candidate is expected to manage their time accordingly and take overtime hours as time in lieu at the earliest available opportunity.Submit your application, cover letter and resume no later than Friday April 30, 11:59 p.m. Mountain Time Here: https://bit.ly/3eca30TDO NOT APPLY BY EMAILWe thank those applicants who are interested in this position; however, only those candidates selected for an interview will be contacted.Job Type: Full-timeSalary: $55,000.00 per yearBenefits:Casual dressEmployee assistance programPaid time offWork from homeSchedule:Monday to FridayOvertimeWeekendsWork remotely:YesCOVID-19 precaution(s):Remote interview processSocial distancing guidelines in placeVirtual meetings 
Technical Account Manager
Fortinet, Burnaby, BC
DescriptionAs a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. Job Responsibilities • Collection, analysis and change recommendations of configuration information • Collection and analysis of customer network information • Collection and analysis of packet trace information • Recommend actions based on analysis • Customer education (gaps in networking, product knowledge etc • Installation and configuration assistance • Reproduction of customer environments on lab equipment • Follow up technical cases and manage the right expectation until the closure of the cases • Conduct weekly status conference calls with customers to report status of open issues and projects. • Conduct quarterly site visits for your managed accounts. • Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America) • Develop best practice deployment and troubleshooting methodology documentation. • Analysis of support request, completion of requests for information and documentation • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Job Skills Required • Minimum of five years relevant professional experience preferably in the network industry • Strong network security and routing experiences • Scripting and Windows server app experience • Exceptional customer service orientation and strong communications skills • Proficient with MS Word, PowerPoint, and Excel • Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications • Willing to travel Educational Requirements • Bachelors degree and/or relevant experience #GD #LI-MG1
Technical Account Manager
Fortinet, Ottawa, ON
DescriptionThe TAM / Technical Account Manager will provide post sales technical support to Fortinet Customer assigned accounts. This will include conducting technical meetings with Customers to highlight Fortinet's products and solutions. Job Duties and Responsibilities • Technical support through Forticare Platform • Collection, analysis and change recommendations of configuration information • Collection and analysis of customer network information • Recommend actions based on analysis • Installation and configuration assistance using service points • Reproduction of customer environments on lab equipment • Follow up technical cases and manage the right expectation until the closure of the cases • Conduct weekly status conference calls with customers to report status of open issues WSR. • Conduct Quarterly Service Report (QSR). • Work closely and provide direct technical email and phone support to our customers in the AMERICAS Region. • Develop best practice deployment and troubleshooting methodology documentation. • Analysis of support request, completion of requests for information and documentation. • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Qualifications (Education, Experience, and Certifications) • Bachelor / Engineering degree on Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority. • Must be a citizen, or be legal resident and have a valid working visa for the hiring country. • Must currently live in hiring country and close enough to attend office meetings. • At least 3 years of experience on design, installation and/or operation of network security solutions, including at least three of the following: Firewalls, VPNs, IDP/IPS, Antivirus Gateways, Web Content Filtering, AntiSpam, Vulnerability Managers, Database Security, VoIP Security. • Experience as operating systems administrator, either Microsoft Windows Sever or UNIX flavors/variants. • Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI. • Experience designing and/or operating/maintaining Wireless networking in a secure way. • At least 2 product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus. • At least 2 years of experience on engineering postsales activities, including technical meetings, Proof-of concepts, Technical trainings, product sizing, solution design, assisting and professional services. • An independent information/network/computer security certification from SANS, (ISC)2, ISACA, BS7799/ISO17799 is a plus Knowledge, Skills and Abilities • Strong oral and written communication skills in English, Spanish is a plus. • In-depth technical knowledge on computer networks and Internet security • Clear understanding of the engineering role within the technology-sales process. • Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH. • Strong understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5. • Strong analytical skills, oriented to details. • Ability to be autodidact and learn new knowledge areas on his/her own. • Proven track as problem solver. • Highly organized. Capable of working and multi-tasking across multiple projects. • Self-motivated, with ability to work without direct supervision. • Adaptable and flexible, operating in a fast-paced, dynamic environment. • Ability to speak Portuguese is a plus. • Demonstrated experience working on distributed teams is a plus. • Deep understanding of Database solutions and Database security systems is a plus. • Deep understanding of VoIP solutions and VoIP security systems is a plus. Working Conditions, Mental and Physical Demands • Travel requirements around 30% of the time. • Work in an office environment or remote work • Long periods of talking on the telephone • Ability to work after hours • No restrains to travel to USA, Mexico, Caribbean and South America. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. #GD #LI-MG1Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security features without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 450,000 customers trust Fortinet to protect their businesses.
Service Manager
Green Diamond Equipment, New Glasgow, NS
We are the Maritimes' John Deere Dealership with 15 locations to serve you.We are looking for a skilled, dedicated person to fill the position of Service Manager at our New Glasgow, NS location.Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.PurposeThe Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.ResponsibilitiesAs a leader of service operations, the Service Manager will:Maintain a safe environment and ensures customer satisfactionSuccessfully communicate job expectations, monitors job results and coaches employees to achieve optimal resultsEnsure all manufacturer warranty procedures are followed by service department staffUtilize business systems to create and monitor work/repair ordersMain point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updatesCreate schedules and staffing requirements, and assign jobs based on priority and technical skill setMonitor department efficiencies, operational budget, and expensesActively participates in recruiting, staffing and development of training plans for all service department staffRequirements3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).Above average computer skills (Microsoft Office etc.)A proven ability to effectively communicate with team members to achieve desired results.A basic understanding of service department financials, and the capability to analyze and interpret internal reports.Experience in the agricultural, heavy equipment, or related industry considered an asset.Why work with usWe offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan.We are now offering a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).Please submit your resume today!
Manager Technical Operations
Thermo Fisher Scientific Inc., Mississauga, ON
pbuJob Description/u/b/pp/pdivdivpAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer./pp/ppbHow will you make an impact?/b/p/divdivpspanspanManage the Process Engineering team and /spanspanprovides/spanspan /spanspanleadership and /spanspantechnical direction and guidance in the areas of manufacturing processes and technology, process improvement, quality performance for commercial batches, /spanspanassistance/spanspan in the pre-commercial lots run by Operations and technical support for the execution of Pharmaceutical Development Services (PDS) projects./span/spanspan /span/p/divdivpspan /span/p/divdivpbWhat will you do?/b/p/divdivullipspanspanMentor, /spanspanguide/spanspan and coach the department team from a technical perspective to increase level of knowledge and /spanspanexpertise/spanspan./span/spanspan /span/p/lilipspanspanLead execution of projects for products that are transferring into the site once they have reached scale up, feasibility and the validation stage./span/spanspan /span/p/lilipspanspanAttend/spanspan mid-stage PDS and /spanspanDPS/spanspan /spanspantech transfer opportunity meetings to ensure that speed and success of implementation is in line with site capabilities and /spanspancapacity/spanspan./span/spanspan /span/p/lilipspanspanEnsure a smooth and orderly transition of projects from PDS or clients into /spanspanDPS /spanspanOperations ensure that batches /spanspancompleted/spanspan in the Good Manufacturing Practices areas that are to be used for regulatory filings and purposes do satisfy the regulatory needs./span/spanspan /span/p/lilipspanspanCollaborate with and /spanspanadvise/spanspan Director/spanspan/Sr Manager Operations/spanspan and operations staff on product process issues and troubleshooting./span/spanspan /span/p/lilipspanspanReview PDS and commercial batch records for containment, safety, and accuracy of process./span/spanspan /span/p/lilipspanspanDevelop proposed process trains for new products potentially entering the commercial plant./span/spanspan /span/p/lilipspanspanProvide scientific and technical input directly or via staff to the quality organization to support conclusions and resolutions with regards to deviations, investigations, audits, /spanspancomplaints,/spanspan and Corrective Action Preventative Actions (CAPA) etc./span/spanspan /span/p/lilipspanspanProvide technical /spanspanassistance/spanspan with 24-hour shift coverage for the execution of trial, feasibility or pre-commercial batches run by Operations./span/spanspan /span/p/lilipspanspanTrack quality performance trends and keep CAPA actions on track./span/spanspan /span/p/lilipspanspanSchedule and manage day-to-day activities in the department as well as prepare and circulate departmental activity reports and schedules, including team metrics./spanspan /span/spanspanspanDevelop, /spanspanpropose,/spanspan and help implement continuous improvement plans for /spanspancapacity/spanspan, /spanspanprocesses/spanspan and technologies./span/spanspan /span/p/lilipspanspanLead client interactions during validation observation visits./span/spanspan /span/p/li/ul/div/divdivdivullipspanspanSupport site on new business initiatives through client visits and proposal generation./span/spanspan /span/p/lilipspanspanPromote a safe working environment, report potential /spanspanhazards,/spanspan and ensure all direct reports follow the Environmental Health and Safety procedures./span/spanspan /span/p/lilipspanspanSelect, /spanspandevelop,/spanspan and evaluate staff to ensure the efficient operation of the function. Wor/spanspank/spanspan with and /spanspanadvise/spanspan staff on administrative policies and procedures. Recommend changes in staffing and budgets as needed. Staff may include internal and third parties. /span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbHow will you get here?/b/p/divdivpspan /span/p/divdivpbspanEducation:/spanspan /span/bspanspan /span/spanspan /span/p/divdivpspanspanCollege/spanspan/Technical School/spanspan diploma in related/spanspan technical/spanspan field/span/spanspanspan./span/spanspan /span/p/divdivpspanspanBachelor’s degree in engineering/spanspan, /spanspanScience,/spanspan or related field preferred/span/spanspan /span/p/divdivpspan /span/p/divdivpbspanExperience:/spanspan /span/bspan /span/p/divdivpspanspanMinimum /spanspan7/spanspan years’ /spanspanprevious/spanspan experience in Manufacturing, Quality, Technology /spanspanTransfer/spanspan or relevant contract manufacturing /spanspancGMP regulated /spanspanenvironment/spanspan./span/spanspan /span/p/divdivpspanspanMinimum /spanspan3/spanspan years’ /spanspanprevious/spanspan supervisory experience./span/spanspan /span/p/divdivpspanspanPrevious/spanspan project management and/or client experience. /span/spanspan /span/p/divdivpspan /span/p/divdivpbspanEquivalency/span/bispan:/spanspan /span/ispan /span/p/divdivpspanspanEquivalent combinations of education, training, and relevant work experience may be considered. /span/spanspan /span/p/divdivpspan /span/p/divdivpbspanKnowledge, Skills, Abilities: /span/bspan /span/p/divdivpspanspanStrong/spanspan /spanspanknowledge /spanspanand understanding of manufacturing/operational processes. /spanspanExcellent knowledge of /spanspanGood Manufacturing Practices and Food and Drug Administration (FDA) compliance knowledge/spanspan. /spanspanStrong/spanspan /spanspaninterpersonal and communication skills/spanspan (both /spanspanoral and written)/spanspan./spanspan /spanspanThe ability to motivate and influence/spanspan. /spanspanAbility to meet deadlines and prioritize multiple project deliverables./spanspan /spanspanComfortable dealing with all levels in the organization /spanspanas well as /spanspandirectly/spanspan with clients. /spanspanDemonstrated computer /spanspanproficiency/spanspan with Microsoft Office programs. /spanspanProficiency/spanspan with the English language/spanspan. /span/spanspan /span/p/div/divdivpspan /span/p/divdivpbspanStandards and Expectations: /span/bspanspan /span/spanspan /span/p/divdivpspanspanFollow all Environmental Health Safety Policies and Procedures. Work collaboratively with fellow team members, modelling positive team principles and partnering to meet project and departmental /spanspanobjectives/spanspan. Carry out all duties within strict compliance /spanspanto/spanspan quality /spanspansystems SOPs/spanspan and Good Manufacturing Practice (GMP). Maintain workspace in a clean and orderly fashion. /spanspanActively engage in and adhere to departmental systems in order to maintain a smooth and efficient workflow (visual management, scheduling systems, etc.)./spanspan /spanspanBe client and patient conscious at all times./spanspan /spanspanUnderstand Key Performance Indicators and strive to improve the performance of the team by identifying areas for system improvements and engage in problem solving./spanspan Models positive thinking and is open to change, motivating the team to adapt to shifts in priorities and new ways of working. Proactively /spanspanidentify/spanspan areas for improvement in the execution of procedures. Communicate risks to timelines in a proactive manner. Consistently strives to improve skills and knowledge in related /spanspanfield/spanspan. /spanspan /span/spanspan /span/p/divdivpspan /span/p/divdivpOur Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one global team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued./ph2Apply today! http://jobs.thermofisher.com/h2/div
Service Writer
Green Diamond Equipment, Upper Onslow, NS
We are your Maritimes' John Deere dealership with 15 locations to serve you.We are looking for a skilled, dedicated person to fill the position of Service Writer at our Upper Onslow, NS location. Please note: If we are impressed with your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.Purpose:Assist the Service Manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.Responsibilities:Process all warranty claimsCheck tech's time punches dailyScreen service calls and direct calls as neededProcess internal work ordersOrder and apply parts for work ordersCommunicate with Deere on Parts and/or Service Issues when requiredExperience, Education, Skills and Knowledge:Ability to use standard desktop load applications such as Microsoft Office and internet functionsKnowledge of office proceduresGeneral understanding of mechanical/technical terms is preferredHigh School Diploma or equivalent experienceCompany Advantages: We offer an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan. We also offer a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).Please submit your resume today!
Sr. Technical Service Manager - ECS
SAP, Toronto, ON
We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering customers total cost of operation. As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. EXPECTATIONS AND TASKS Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. Following are the key tasks that this role will perform: Primary contact for the customer regarding technology discussions. Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond). Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture &roadmap; establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, Successfactors etc. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management. High proficiency in customer communications and presentations is required. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies, etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP). Willingness to undertake customer-related travel on short notice. LANGUAGE SKILLS Fluency in English is a MUST, any other language an asset. WORK EXPERIENCE 8+ years of experience with SAP Basis administrative duties REQUIRED. 8+ years of customer-facing SAP Technical Consulting experience. 8+ years of solution design, enterprise architecture, and or SAP implementation. SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred. LOCATION This is a hybrid role which requires working from one of the SAP offices listed below three (3) days a week or on-site with customers or partners. Offices: Vancouver, Toronto, or Calgary #SAPECSCAREERS We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $88,700-$185,400 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com Requisition ID: 386407 | Work Area: Information Technology | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid Requisition ID: 386407 Posted Date: Mar 28, 2024 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 20% Location: Toronto, ON, CA, M5K 1B7
Senior Technical Service Manager, Enterprise Cloud Services, Vancouver
SAP, Vancouver, BC
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! ABOUT THE TEAM Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP's RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management. We create a stable foundation for our customers' IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation. THE ROLE As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. TSM TASKS: Primary contact for the customer regarding technology discussions Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond). Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc. EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management. High proficiency in customer communications and presentations is required. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies, etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP). Willingness to undertake customer-related travel on short notice. WORK EXPERIENCE 8+ years of experience with SAP Basis administrative duties REQUIRED. 8+ years of customer-facing SAP Technical Consulting experience. 8+ years of solution design, enterprise architecture, and or SAP implementation. SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred. #SAPECSCareers We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $88,700 - $185,400 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com Requisition ID: 386413 | Work Area: Information Technology | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-HybridRequisition ID: 386413 Posted Date: Mar 26, 2024 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 20% Location: Vancouver, British Columbia, CA, V6B 1A9
Client Service Manager - Sarnia
Paladin Security, Sarnia, ON
OverviewPaladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!Job Skills / RequirementsThis leadership position will champion the leadership and growth of Paladin Security Group's security programs for all Paladin contracts in Sarnia, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies. Why Choose Paladin • Extensive Paid Industry Training • Benefits & Other Perks • Flexible Work Schedule • Opportunities for Growth & Advancement Job Description•Assists in the development of short term and longer range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group•Develops implements, maintains and evaluates the security programs for Paladin's contracts•Oversees and schedule the appropriate resources to ensure all of the company's contractual obligations are met•Takes ownership of staff and client issues and supports the timely response to both groups•Develops and maintains excellent relationships with the clients in the portfolio•Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company's contractual obligations•Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio•Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met•Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to dateQualifications•3-5 years of industry experience in a leadership position is considered an important asset•Class G Driver's License is required•Experience with Paladin Mobile Division is an asset•Excellent interpersonal and communication skills•High level of professionalism•Ability to write comprehensive reports and maintain proper records•Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy•Must have strong leadership, social interaction and organizational skills•Proficiency in Microsoft Office software•Ability to write and present proposals to large organizationsAdditional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.This job reports to the Director of Operations This is a Full-Time position Monday to Friday 9AM - 5PM. Number of Openings for this position: 1
Technical Service Manager - ECS
SAP, Montreal, QC
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!ABOUT THE TEAM Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP's RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management. We create a stable foundation for our customers' IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation. THE ROLE As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. Following are the key tasks that this role will perform: Primary contact for the customer regarding technology discussions Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond). Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc. EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management. High proficiency in customer communications and presentations is required. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies, etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP). Willingness to undertake customer-related travel on short notice. WORK EXPERIENCE 3+ years of experience with SAP Basis administrative duties REQUIRED. 3+ years of customer-facing SAP Technical Consulting experience. 3+ years of solution design, enterprise architecture, and or SAP implementation. SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred. #SAPECSCareers We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 60,400 - 136,000 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com Requisition ID: 385960 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-HybridRequisition ID: 385960 Posted Date: Apr 18, 2024 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: Montreal, Quebec, CA, H3B 0B3
Mining Technical Support Manager
Wajax Limited, Acheson, AB
The Opportunity Responsible for leading all technical support to external and internal customers including continuous improvement and total cost of ownership (TCO) reduction initiatives, reliability monitoring, and project management of new machine builds. Responsible for the Mining Rebuilt center, regional Parts and service business and the National Mining project team. The Role Promote a culture of safety including strict adherence to Wajax EH&S policies and procedures as well as those of the customer and Provincial/Federal OH&S. Provide leadership to technical team including workload assignment and balancing, training, and performance management. Define and implement a consistent reliability and technical support process and team to ensure: Customer technical meetings are beneficial and drive continuous improvement in product problem resolution, engineered upgrades, and OEM support. Continuous review of component rebuilds processes and procedures, developing and implementing improvements to add value, increase reliability, and reduce cost. Improved communication with OEM on all product problems CI opportunities. Project manage mining machine builds and major outages as required including: Understand project scope, customer requirements, and terms and conditions. Create and/or communicate project schedule, EH&S Plan, and Training/Access requirements. Manage and report any changes, delays, technical, legal, or commercial issues that may develop during the project. Manage the procurement of auxiliary/support equipment and suppliers as required for assigned projects. Support project supervisor(s) as required during builds. Responsible for supporting the business of Parts & Service sales to customers. Manage Parts & Service sales and ensures profit margin targets are met. Identify issues and work with co-workers to resolve them in a timely manner. Provide training and support for all Parts & Service technicians and supervisors. Ensures that parts inventory levels meet customer demand and service levels meets customer expectations. Manage branch personnel performance, safety, training, and customer service. Work with customers, suppliers, and co-workers to fulfill service orders and inquiries with service and cost expectations. The Candidate Education: Experience's. in Mechanical, Electrical, or Mining Engineering or HET w/ management Work Experience: 10+ years in mining equipment maintenance, repair, and assembly. Knowledge: Mining equipment, maintenance planning, organization, reliability engineering, project management, computer skills The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements Award-Winning Health and Wellness Program By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.
Service Manager
Green Diamond Equipment, New Glasgow, NS
We are the Maritimes' only John Deere Dealership with 15 locations to serve you.We are looking for a skilled, dedicated person to fill the position of Service Manager at our New Glasgow, NS location. PurposeThe Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.ResponsibilitiesMaintain a safe environment and ensures customer satisfactionSuccessfully communicate job expectations, monitors job results and coaches employees to achieve optimal resultsEnsure all manufacturer warranty procedures are followed by service department staffUtilize business systems to create and monitor work/repair ordersMain point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updatesCreate schedules and staffing requirements, and assign jobs based on priority and technical skill setMonitor department efficiencies, operational budget, and expensesActively participates in recruiting, staffing and development of training plans for all service department staffRequirements3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).Above average computer skills (Microsoft Office etc.)A proven ability to effectively communicate with team members to achieve desired results.A basic understanding of service department financials, and the capability to analyze and interpret internal reports.Experience in the agricultural, heavy equipment, or related industry considered an asset. What We OfferFull-time employmentOpportunity for advancement within a progressive organizationCompetitive compensation package which includes salaryFamily health benefitsCompany pension planBoot and tool allowanceWe are now offering a personal finance training program through Enriched Academy for all our employees Please note:  If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index.  Please keep an eye for it in your email.  Sometimes it goes to your junk mail.Please submit your resume today!
Technical Program Manager II
Microsoft Games, Hyderabad, Any, India
Do you want to be part of the team building Microsoft Azure? Are you passionate about cloud computing, large-scale distributed systems, and working on industry-leading technology at a massive scale? Does the opportunity to play a critical role in driving tremendous growth in the Azure business excite you? Come join the Azure Storage team who are building the data foundation for all Microsoft services including Azure, Microsoft 365, Xbox, as well as those for other Fortune 100 companies. You can be part of a strategic team with Microsoft-wide and industry-wide impact. We are looking for a Technical Program Manager II who will help maximize value for Azure Storage customers. You will do so by driving large-scale initiatives involving multiple teams in the areas of security and compliance. You will have deep understanding of the complexities of systems and orchestrate across large teams of engineers to deliver results. The ideal candidate is passionate about security and compliance areas and is willing to learn about the related latest developments. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Responsibilities Drive complex programs/projects in security and compliance, working with diverse stakeholders. Develop project/feature roadmap, plan and timeline, and drive execution across all stages of product lifecycle, and ensure visibility on progress for all stakeholders, highlighting accomplishments, issues, risk and blockers. Engage with customers and partners to understand customer scenarios, gather requirements, review specs, share preview builds, and get feedback. Define product feature functional requirements and customer experience, and iterate on design with Engineering. Build consensus across all internal/external partners to achieve defined goals and vision for projects/product features. Monitor feature usage and customer adoption. Identify short-and long-term investment opportunities, evaluating trade-offs, and driving the product roadmap. QualificationsRequired Qualifications: Bachelor's Degree in Computer Science, Engineering, or related disciplines AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 1+ year(s) of experience managing cross-functional and/or cross-team projects. 2+ years of experience in hyperscale cloud technologies (Azure, AWS, Google), AND security; AND customer-centric and data-driven insights creation, strategy definition, and experimentation; AND design, delivery, and iteration on complex projects with a diverse set of stakeholders; AND developing product roadmaps to deliver customer and business value across products and services. Other Qualifications: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Preferred Qualifications: Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). 4+ years of experience managing cross-functional and/or cross-team projects. Proficiency in Cloud technologies and services delivered by hyperscale cloud providers ((Azure, AWS, Google). Experience in Storage Technologies, Security, and Compliance. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. #azurecorejobsSalary: . Date posted: 04/05/2024 03:17 AM
Principal Technical Program Manager, International Emerging Stores
Amazon, Bangalore, Any, India
BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesDESCRIPTIONWant to join a team working on a greenfield, India first initiative to build an end to end retail store experience to serve the next 100 million customers? "Amazon Bazaar" is a strategic priority to sustainably serve low-ASP selection. Our objective with Bazaar is to enable "beginner online shoppers" shop for low-cost fashion and home products at wholesale prices. Bazaar will be a purpose-built store where customers explicitly trade-off conveniences to get lower prices on low-ASP selection. Bazaar will offer customers an e2e walled-garden shopping experience that is simple, engaging and minimizes overhead of product discovery, evaluation & purchase.If you are looking for an opportunity to build creative technology solutions that positively impact hundreds of millions of customers, and enjoy large ownership and diverse technologies, join our team today! You will be instrumental in shaping the product direction and will be actively involved in defining key product features that impact the business. You will work with Senior leaders at Amazon to evolve the design and architecture of the products owned by this team. Be part of an exploratory and research-oriented team working in a fast-paced environment, eager to take on big challenges! Our technical program managers own the complete consumer experience, work on a wide range of technologies and manage highly scalable, low latency mobile first products and services. Are you an experienced and accomplished technical program / project manager excited by the challenge of building and scaling new businesses? A Principal Technical Program Manager position in Amazon is a role reserved for the few outstanding technical leaders with exceptional accomplishments in program and project management.Key job responsibilitiesPosition Responsibilities: As a Technical Program Manager on the team: - You will have end to end ownership of cross-functional projects, including product definition, roadmap planning, resource planning and project execution. - Along with business initiatives, you will also lead the definition and execution of strategic projects aimed at reducing the total cost and time to market for launch. - You will work closely with product, business and operations leadership, including executive leadership at Amazon, to define the product and provide updates on the program. - At the heart of this role is delivery. You will be hands-on in driving the delivery of critical business initiatives, managing all aspects of the project such as project planning, requirements definition, risk management, communication, and implementation planning. - You will be a technical problem solver on the team, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment. - You will be responsible for making project decisions, achieving tactical goals while retaining a strategic focus. - You will work closely with the development teams and play a leadership role in product architecture and design.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 8+ years of hands-on work managing complex technology projects experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedulesSalary: . Date posted: 04/04/2024 10:19 PM
Principal Technical Program Manager, Payment Services
Amazon, Vancouver, Any
BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesDESCRIPTIONCome challenge yourself and learn from the best. Work with a world class team building market leading services of unprecedented scale.The Amazon Payments(AP) organization is hiring a Principal Technical Program Manager with a vision to provide Amazon businesses with industry leading checkout conversion rates by minimizing friction and maximizing access for customers. PayStation Checkout and Wallet enables customers to make fast and secure payments with their desired payment methods. We operate over 35 services including 9 tier-1 services that handle all payment method definition and selection requests in Amazon.We are looking for a highly skilled, experienced, and motivated Engineering Leader to innovate and solve the challenges at a massive scale. You will drive product direction and road-map planning, project execution, and closely collaborate with engineers to develop cutting-edge systems. A successful candidate will bring deep technical and leadership expertise, and ability to work within a fast-paced startup culture in a large company to deliver new payment experience and delight millions of customers. This is a unique and rare opportunity to get in on the ground floor and start on the FinTech innovation. You will use your experience to drive innovative, customer-focused payment solutions to provide local paying experiences for Amazon's customers around the globe.If you are a superstar Principal Technical Program Manager, come join us! You will get an opportunity to influence Amazon's technical architecture across multiple organizations, establish and own a roadmap. This role requires working across engineering and product teams to define strategy and requirements and lead cross functional development teams from design through delivery. You will be accountable for driving the entire product lifecycle, from product definition through specification, coding, quality assurance and launch to the world. This position involves regular communication with senior leadership on status, risks and change control. Cross-team coordination, agile project management and executive presentation skills are essential. This opportunity requires excellent technical, problem-solving, analytical and communication skills.About the teamAmazon Payment's mission is "To be the leader in trusted, innovative, and scalable payments technology that powers Amazon to build experiences that delight our customers". We innovate to create services and tools enabling one of the most complex, highly secure and resilient global money movement networks in the world, supporting payment acceptance and payouts for every buyer and seller experience in Amazon world-wide. We protect customer's sensitive data (payments critical or critical PII) at rest and during transmission to 125+ partners with highest security bar.We are open to hiring candidates to work out of one of the following locations:Vancouver, BC, CANPREFERRED QUALIFICATIONS- 8+ years of hands-on work managing complex technology projects experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.The base salary for this position ranges from $157,600/year up to $263,200/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.Salary: . Date posted: 04/06/2024 09:29 AM
Technical Program Manager II
Amazon, Bangalore, Any, India
BASIC QUALIFICATIONS- 5+ years of working directly with engineering teams experience- 2+ years of technical product or program management experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesDESCRIPTIONAre you interested in driving highly visible initiatives for Amazon's Prime program? Do you enjoy the challenge and ownership that come from managing complex, cross-functional and cross-organizational projects? Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions? The Prime Team is seeking an exceptional Technical Program Manager for delivering challenging and high impact programs. As a TPM for Amazon Prime Core Services team, you will be responsible for delivering projects with huge strategic impact. You will work with various software and business teams around the company to identify and drive innovative solutions that achieve business goals. This is an exciting opportunity to shape the next generation of Amazon Prime. This role will give you an opportunity to work with many different teams within and outside Prime and learn a range of new systems, leveraging the deep collection of technologies throughout the company and extending them to allow us to boldly go where no retail system has gone before. The Prime program is experiencing explosive growth and as a result our team is looking to expand its top-notch management talent. If you want to work on one of Amazon's most impactful program and are passionate about implementing solutions that impact millions of people every day, we want to hear from you! This role requires working closely with the product management team and key software development teams across the company to define strategy and requirements, and lead development design through delivery and subsequent operation. This position requires regular communication with executive management on status, risks and product strategy. Excellent listening, writing skills and strong technical competency are essential. You should have experience managing multiple complete product development cycles, possesses superior analytical abilities and expert product judgment. A successful candidate will have a strong technical background, excellent analytical and problem solving skills, and great project management and communication skills. Responsibilities: • Be a guardian of world-class customer experience for your deliverables: continually raise the bar on functionality, flow, consistency, usability, and simplicity• Be the interface between the product owners and the development team, thoroughly understanding the product, helping define user stories, and driving the evaluation of appropriate technical solutions to meet the business requirements.• Own engagement with the partners, work to decompose requirements into technical execution plans with multiple development teams, track progress towards goals, and report status to product, business development, and technical leadership.• Help make the right feature trade-offs to ship software without compromising customer experience and business relevance• Engage with many other teams in the company, evangelizing the team and your project, building relationships and helping identify existing components and technologies that can be leveraged to deliver on our goals• Present program plans to L7 and L8 leadership in Prime and outside PrimeKey job responsibilitiesDeliver independently, with limited directionInfluence roadmap priorities, product feature decisions, and engineering processesAccelerate progress by driving timely decisions. Clear blockers, escalate appropriatelyDeeply understand design approaches (within technical domain). Spot risks and ask the right technical questions to ensure appropriate trade-offs are madePartner effectively with technical managers to secure resources, scope engineering efforts, set project priorities, milestones, and drive deliveryOwn program communicationWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of working directly with engineering teams experienceSalary: . Date posted: 04/10/2024 09:20 AM
Technical Program Manager, Amazon
Amazon, Bangalore, Any, India
BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesDESCRIPTIONWould you like to work on one of the world's largest transactional distributed systems?How about working with customers and peers from the entire range of Amazon's business on cool new features? Whether you're passionate about building highly scalable and reliable systems or a software developer who likes to solve business problems, Tax Services is the place for you.Tax Services responsible for the tax calculation platform, we provide the core services that calculate the accurate amount of transactional taxes (sales tax and VAT) on Amazon. We thrive on providing the correct tax amounts to the customer at order time, and make sure audit records are stored safely to meet tax law requirements around the globe. Our challenges include staying on top of the complex and ever-changing global tax rates and laws as well as computing calculations correctly and quickly, thousands of times a second, and each one needs to be right.We are looking for software engineers who thrive on complex problems and relish the challenge of operating complex and mission critical systems under extreme loads. Our systems manage hundreds of millions of records, and responds to millions of service requests per minute.Ã, Do you think you are up to the challenge? Or would you like to learn more and stretch your skills and career?We are looking for an experienced, customer obsessed Technical Program Manager who is able to collaborate effectively with a technical team and be responsible for key aspects of the software customer experience on a new consumer service. In this role you, will lead the definition, and shepherd the development, of new features as well as important optimizations to the service. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, program managers, user experience designers, marketers, customer service leads as well as internal & external product stakeholders across the company. This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipSalary: . Date posted: 04/10/2024 09:15 AM
Technical Account Manager, ES - APJC - ANZ
Amazon, Canberra, Any, Australia
BASIC QUALIFICATIONS- Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.DESCRIPTIONAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.Key job responsibilitiesYou work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.Every day will bring new and exciting challenges on the job while you:- Act as a single point of contact to Enterprise Accounts- Understand your customers outcomes and business goals- Make AWS service improvement recommendations that fit with your customer strategy and architecture- Evaluate, analyze and present periodic reviews of operational performance to customers- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning- Champion and advocate for customer requirements within AWS (e.g. feature request)- Participate in customer requested meetings (onsite or via phone)- Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns- Share knowledge and innovate with some of the leading technologists around the world- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible- Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS.We are open to hiring candidates to work out of one of the following locations:Canberra, ACT, AUSPREFERRED QUALIFICATIONS- Computer Science or Math background.- Working knowledge of software development practices and technologies- Experience working with AWS technologies - Background in working with Public Sector customers- Solid understanding of technology budget managementAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/10/2024 09:15 AM