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Dispatcher
First Transit Canada, Burlington, ON
At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer: Tremendous Career Advancement Opportunities due to a strong presence across North America Positive and rewarding work environment Responsibilities: Oversees all routes and scheduling of buses Counsels and coaches drivers and monitors Handles heavy phone and radio traffic Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager Serves as primary communication liaison with major contracted customer May handle charter reservations, billing, or driver payroll Provides solutions to drop-off and pick-up problems Handle back-up driver duties or perform miscellaneous clerical duties as needed Completes assignment of special projects Assists with supervision of day-to-day operations Experience and Skills: 3-5 years' experience Class B License Required High school diploma or equivalent Basic knowledge of radio dispatch equipment Excellent communication and customer service skills Ability to deliver under time constraints and deadlines Previous terminal operations, dispatch, or driver experience Computer literate First Student's commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. Apply today to join our team! We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment. We encourage applications from women, persons with a disability, Indigenous peoples and members of a visible minority. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. First is committed to providing reasonable accommodation at all stages of the hiring process and encourage all applicants who may require such accommodation to let us know.
Retail Stores - Mandarin Speaking Style Advisor
Aritzia,
THE TEAM The mission of the Retail Team is to deliver world-class client experiences. THE OPPORTUNITY Aritzia is growing, which means our Retail Team is expanding too. This is a unique opportunity to be part of delivering Everyday Luxury to everyone who loves (and will love) Aritzia. As a Style Advisor, you'll exude world-class sales and service expertise in every interaction. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Retail to continued growth and development with Aritzia. THE ROLE As the Style Advisor, you'll: Sell clothes and earn customer confidence through unparalleled styling expertise Deliver world-class experiences by creating meaningful, memorable moments Help ensure our boutique environments feel inspiring and that product is easily accessible THE QUALIFICATIONS The Style Advisor has: A great sense of style An understanding of Aritzia's fundamental brand, aesthetic and values Passion for fashion and styling Desire to provide excellent service and outstanding customer experiences Commitment to learn and apply Aritzia's values, business and leadership principles No previous retail experience is necessary THE PERKS Some of the industry-leading benefits you'll receive while working at Aritzia:Competitive Pay Package - We're committed to performance-based pay increases. Product Discount - We offer a 40% discount on all our Everyday Luxury products (online and in store). Set Your Schedule - We strive to align with your availability and preferred working hours (some restrictions apply). Career Progression - We foster growth. Our boutiques are the best place to start your career with Aritzia. Enjoy personalized career development and be first in line for opportunities in our other workplaces, including roles at our Support Office. Aspirational Workspace - We consider every design detail to connect to the energy of the culture. Health & Safety - We take industry-leading health and safety precautions, including on-site screenings, mask and distancing protocols and cleaning suppliesARITZIAHead to our About Us for the scoop on who we are and what we do.Aritzia is an Equal Opportunity employer. Aritzia believes in providing an inclusive workplace where all individuals have opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process and applicants are asked to make their accommodation needs known.
Dispatcher Charter Clerk
First Transit Canada, Comox, BC
At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer: Tremendous Career Advancement Opportunities due to a strong presence across North America Positive and rewarding work environment Responsibilities: Oversees all routes and scheduling of buses Counsels and coaches drivers and monitors Handles heavy phone and radio traffic Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager Serves as primary communication liaison with major contracted customer May handle charter reservations, billing, or driver payroll Provides solutions to drop-off and pick-up problems Handle back-up driver duties or perform miscellaneous clerical duties as needed Completes assignment of special projects Quote, book and staff charters Vehicle movements for the maintenance pattern Scheduling Various Administrative and customer service duties as required Assists with supervision of day-to-day operations Experience and Skills: 3-5 years' experience Class B License Required High school diploma or equivalent Basic knowledge of radio dispatch equipment Excellent communication and customer service skills Ability to deliver under time constraints and deadlines Previous terminal operations, dispatch, or driver experience Computer literate First Student's commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. Apply today to join our team! We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment. We encourage applications from women, persons with a disability, Indigenous peoples and members of a visible minority. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. First is committed to providing reasonable accommodation at all stages of the hiring process and encourage all applicants who may require such accommodation to let us know.
Dispatcher
First Transit Canada, Ontario, ON
At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer: Tremendous Career Advancement Opportunities due to a strong presence across North America Positive and rewarding work environment Responsibilities: Oversees all routes and scheduling of buses Counsels and coaches drivers and monitors Handles heavy phone and radio traffic Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager Serves as primary communication liaison with major contracted customer May handle charter reservations, billing, or driver payroll Provides solutions to drop-off and pick-up problems Handle back-up driver duties or perform miscellaneous clerical duties as needed Completes assignment of special projects Assists with supervision of day-to-day operations Experience and Skills: 3-5 years' experience Class B License Required High school diploma or equivalent Basic knowledge of radio dispatch equipment Excellent communication and customer service skills Ability to deliver under time constraints and deadlines Previous terminal operations, dispatch, or driver experience Computer literate First Student's commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. Apply today to join our team! We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment. We encourage applications from women, persons with a disability, Indigenous peoples and members of a visible minority. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. First is committed to providing reasonable accommodation at all stages of the hiring process and encourage all applicants who may require such accommodation to let us know.
Dispatcher
First Transit Canada, Stratford, ON
At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer: Tremendous Career Advancement Opportunities due to a strong presence across North America Positive and rewarding work environment Responsibilities: Oversees all routes and scheduling of buses Counsels and coaches drivers and monitors Handles heavy phone and radio traffic Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager Serves as primary communication liaison with major contracted customer May handle charter reservations, billing, or driver payroll Provides solutions to drop-off and pick-up problems Handle back-up driver duties or perform miscellaneous clerical duties as needed Completes assignment of special projects Assists with supervision of day-to-day operations Experience and Skills: 3-5 years' experience Class B License Required High school diploma or equivalent Basic knowledge of radio dispatch equipment Excellent communication and customer service skills Ability to deliver under time constraints and deadlines Previous terminal operations, dispatch, or driver experience Computer literate First Student's commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. Apply today to join our team! We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment. We encourage applications from women, persons with a disability, Indigenous peoples and members of a visible minority. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. First is committed to providing reasonable accommodation at all stages of the hiring process and encourage all applicants who may require such accommodation to let us know.KIJI
Scanning Supervisor
Whistler Blackcomb, Whistler, BC
Come work and play in the mountains! Whether it's your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. Join us to create your Experience of a Lifetime! Job Benefits: Ski/Mountain Perks!Free passes for employees, employee discounted lift tickets for friends and familyAND free ski lessons MORE employee discounts on lodging, food, gear, mountain shuttlesAND during the summer on bike haul, golf and other activities RSP Options (after 12 months or 2000 cumulative hours of service) Employee Assistance Program Excellent training and professional development Referral Program Seasonal Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary: Service is the foundation of everything we stand for at Vail Resorts and our Scanning team is no exception to facilitating this experience of a lifetime. Responsible for managing scanning operations, Scanning Assistant Managers are devoted leaders committed to staff development and guest experience. Job Specifications: Starting Wage: $55,000 Shift & Schedule Availability: Full Time / Winter Seasonal Skill Level: Advanced Location: Whistler Blackcomb Job Responsibilities: Manage daily scanning operations including collaboration with other departments; provide front line support as necessary Assist with hiring, support, training, and scheduling of scanning team Monitor and document teammate performance and behavior to provide meaningful feedback and direction, providing recognition, correction action or escalations if necessary Receive and assess guest questions, comments and complaints providing timely resolutions Maintain knowledge of and adherence to all applicable laws, regulations, and company policies Monitor and maintain facilities, equipment, inventory, payroll, and budgets Other duties as assigned Job Requirements: High School Diploma or GED Equivalent required; some college preferred 1-3 years' supervisory experience in a related field required Strong computer skills including Microsoft applications Flexibility to work both inside and outside with exposure to the elements Ability to work a flexible schedule including nights, holidays, and weekends The budgeted range starts at$55,000. Actual pay will be adjusted based on experience. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 490423
Logistics Coordinator
Mehtoj Group Ltd., Winnipeg, MB, CA
Job descriptionAbout Us: Mehtoj Group Ltd. is a dynamic and quickly growing logistics company with both domestic and international operations in over a dozen provinces and states. We specialize in refrigerated freighttransportation and serve local, national, and multinational customers. We are a safety-first companywith a strong commitment to personal wellbeing and customer satisfaction. Based in Winnipeg’sCenterport district, Mehtoj is a great place to begin your career or take it to new heights!The role:Working with drivers to help them achieve mileage goals and ensure these goals are in linewith organization goals.Maintain continuous contact with existing customers through e-mails and telephoneBe patient and listen to driver concerns and follow up on them in a timely mannerReview plans sent for each driver prior to dispatching, ensuring it is achievableBuild strong, genuine relationships with clients built on a foundation of trust and camaraderieAnswer customer inquiries and provide information to customersCoordinate freight, including booking loads and tracking and tracing shipmentsWork closely with the Sales and Operations teams to deliver exceptional customer service toclientsCommunicate any delays or potential service failures in a timely manner to impactedOperations team members, Customer Service Representatives, as well as Operations managersso they in turn can communicate to customers and seek resolutionProvide quotes and negotiate terms with customers and carriersJob Types: Full-time, PermanentExperience:Dispatch: 2 years (Preferred)Job Types: Full-time, Permanent, CasualSalary: $32,000.00-$55,000.00 per yearBenefits:Casual dressDental careLife insuranceOn-site parkingPaid time offVision careFlexible Language Requirement:French not requiredSchedule:8 hour shiftDay shiftMonday to FridayNumber of positions: 2Ability to commute/relocate:Winnipeg, MB R3C2E6: reliably commute or plan to relocate before starting work (required)Experience:logistics: 2 years (required)
Retail Stores - Mandarin Speaking Style Advisor
Aritzia,
THE TEAM The mission of the Retail Team is to deliver world-class client experiences. THE OPPORTUNITY You look good here. Join our high performance Retail team as we deliver Everyday Luxury to the world. We're proud to offer industry leading wages starting at $20-$30/hr with unlimited growth potential. You'll experience a world-class Retail education . We offer a comprehensive onboarding program and ongoing opportunities for continued development through exposure and experience. Welcome to endless opportunities to advance your career. Did you know Aritzia's CEO, Jennifer Wong, started in our stores as a Style Advisor? THE ROLES As a Style Advisor, you will: Sell clothes and earn client confidence through unparalleled styling expertise Deliver world-class experiences by creating meaningful, memorable moments Build deep and personalized connections with our clients, enhancing their loyalty and affinity to Aritzia As a Service Advisor, you will: Accurately and efficiently process transactions while treating product like gold and delivering a world-class client experienceSupport service counter operations, including managing the line up to ensure clients are serviced as quickly as possible and handling client purchases and product returnsAs an Inventory Associate, you will:Accurately and efficiently process incoming and outgoing shipmentsUphold the standards of product display, ensuring the right product is in the right place in the right quantitiesSupport in the seamless operations of all aspects of the retail space, including window installations, fitting room operations, supplies and equipment management, and technology supportAs a Merchandiser, you will:Strategically place product on the sales floorTranslate the product story through creative merchandisingValidate the standards of product display, ensuring the right product is in the right place in the right quantities THE QUALIFICATIONS Aritzia Retail Associates have: An aspirational sense of individual style The desire to thrive on a high performance team The passion for providing world-class client service The commitment to learn and apply Aritzia's Values THE PERKS: You will receive industry-leading pay & benefits at Aritzia:Competitive Pay Package - Industry leading pay with wages starting at $20-$30/hr and a commitment to performance-based pay increases.Product Discount - Our famous product discount of 40%-50% off, online and in store.Aspirational Workspace - Every detail is considered to connect to the energy of the culture.Set your Schedule - We strive to align with your availability and preferred working hours (some restrictions apply).Career Progression - We foster growth. Our boutiques are the best place to start your career with Aritzia. Enjoy personalized career development and be first in line for opportunities in our other workplaces, including roles at our Support Office. Apply online or in your local store today. ARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
Customer Advice Specialist - Victoria Area Branches
Coast Capital Savings, Victoria, BC
Location: Victoria Branches (Broadmead, Shelbourne, Oak Bay, Bay Centre, Tillicum Mall, Colwood, Westshore) Job Type: Full-time myWork Options: In-person Starting Salary Range: $55,000-$65,000 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Employment Verification References What's the job? When you visit a Coast branch, you're greeted with a line of smiling faces ready to help you with your everyday banking needs. Our friendly Member Advice Specialists are sales and customer service superstars who bring our "How can we help you?" brand to life with every member they interact with. Imagine helping our members with Fulfilling basic personal credit needs, selling and handling Low Fee More for Me Mutual Funds, Term deposits, RRSPs, Setting up electronic services like our internet banking, opening free Chequing accounts, adding overdraft protection to help avoid those nasty NSF charges. But it doesn't end there, Member Advice Specialists do two other very importing things. First, they are sales pros. They uncover opportunities where we can better help our members with our fantastic line-up of products and services. Next, they figure out who in the company can best help that member, be it themselves or another teammate. What else will you get to do every day? Getting a natural high from delivering positive and unexpected customer experience through general retail banking Having fun engaging customers in the "Where You Are At Money Chat" to help your customer to save, grow, protect and improve their financial well-being Working as a high-performing team member within the branch to ensure all checks and balances are completed around policies and regulatory requirements Proactively and creatively offer helpful solutions and alternatives to customer inquiries Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs based sales environment Who are we looking for? We don't need mathematical geniuses here, though ability to add and subtract would be useful. Mostly we just need people who are comfortable helping customers with simple financial help and promoting our products and services. Experience helping members in either a bank or credit union for a minimum three years, preferably where you mastered lending and investments, and you used your x-ray vision to spot sales and referral opportunities. You are excited to share with the world what you learned during your post-secondary education in finance, business administration or a related field. And you aren't done learning; you have a desire to know more. You proudly hang your Investment Funds in Canada certificate in your office. You really like building relationships with a wide variety of people and want to help them with simple financial help. You are a big fan of teamwork and demonstrate your team spirit every day. You are a multi-tasking prodigy, able to efficiently and effectively prioritize and organize what needs to get done coupled with a high attention to detail. Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Experiential Learning Specialist (10 Month Repeating Term)
Douglas College, Coquitlam, BC
Position DetailsPosition Information Position Title Experiential Learning Specialist (10 Month Repeating Term) Posting Number 02074SA Location Coquitlam Campus Grade or Pay Level S - Pay Level 13 Salary Range $29.42 per hour (with wage increments to a max of $32.98 per hour). Salary and wage increments are in accordance to the Collective Agreement. Position Type Support Staff - Regular Posting Type Internal/External Regular/Temporary Regular Employment Type Full-Time Posting Category Staff Start Date 01/03/2024 End Date Day of the Week Mondays, Tuesdays, Wednesdays, Thursdays, Fridays Shift 7:45-4:00pm or 8:15-4:30pm, 10 month recurring position. Work Arrangements This regular, 10 Month repeating term (35 hours per week) position is available starting January 4, 2024. Regular hours of work are Monday to Friday, 745 or 815 am - 4 or 430pm. There may also be a 9:45am-6:00pm shift added at a later date in the future. Shift days and times may change depending on the Department's need. Occasional evening and/or weekend work may be required. The position is located at the Coquitlam campus; however, successful candidate must be available for occasional work at the New Westminster. Douglas College (DC) is committed to supporting a healthy work/life balance for employees. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role To provide technical, procedural, and logistical daily operational support in the development and utilization of lab and simulation resources to students and faculty in the Faculty of Health Sciences programs, working in the Simulation Laboratories, Simulation Suites, Home Health Labs and Therapeutic Communication Suites. Delivers exception service to all stakeholder groups (internal and external). This position reports to the Manager, Experiential Learning Operations, Health Sciences.Responsibilities1. Provides organizational operations support to staff, faculty, students, administrators, and external stakeholders for the Simulation Laboratories, Simulation Suites, Home Health Labs and Therapeutic Communication Suites. a. Provides communication and feedback to the Manager on facility, technology, equipment, operational and other needs identified for overall maintenance and program functioning to ensure the proper functioning of all labs and simulation suites for programming to happen and to stay updated on new materials and equipment requested/required in the of the Health Sciences Simulation Centre;b. Ensures that the Simulation Laboratories, Simulation Suites and Home Health Labs are safe and clean by reviewing the rooms on a daily basis, ensuring hospital beds are made, manikins are in chairs or on the bed, no equipment is left in hazardous ways, and sharp tools/objects are properly dispose of;c. Prepares Simulation Laboratory room divider schedule for each semester and consults with Facilities to ensure the schedule is received and assigned to the Building Support Workers;d. Collaborates with the Administrative Assistant and the Program Support and Services Specialist in scheduling and coordinating the use of the Simulation Laboratories, Simulation Suites, Home Health Labs and Therapeutic Communication Suites;e. Provides information and answers questions from external stakeholders running simulations in the Health Sciences Simulation Centre, faculty with technical questions about their lab or simulation preparation/set up, as well as external vendors;f. Manages difficult conversations with faculty and students in resolving complex issues, questions, or scheduling conflicts;g. Maintains an inventory of equipment loans and returns to students and faculty and follows up on outstanding items;h. Maintains an inventory of supplies and equipment including an ongoing summary of consumable supplies costs, restocks all incoming supplies and equipment from purchasing orders;i. Develops an ongoing accurate supplies order and a list of capital equipment requests that support the changing demands of lab, simulation, student practice and learning;j. Reviews the use of equipment or resources for analysis in the Health Sciences Simulation Centre for future programming and purchasing decisions;k. Liaises with Purchasing in regards to supply purchase process, including completing, submitting and reviewing orders and arranging of yearly preventative maintenance of lab and simulation resources and equipment.2. Ensures effective technical operations for the Simulation Laboratories, Simulation Suites, Home Health Labs and Therapeutic Communication Suites.a. Tests the medical equipment to ensure it is in working order and identifying any arising issues that may require repair;b. Performs minor repairs and troubleshooting to simulation resources and equipment, as specified by manufacturer, including replacing any broken machine parts as well requesting purchase of new parts as necessary;c. Coordinates and supports external vendors with complex repairs and troubleshooting of the simulators, task trainers and other specialized equipment;d. Maintains the MediaSite scheduling system and inventory for FHS programs to ensure all mediasite links are created for faculty and are in the correct folders;e. Archives all MediaSite after each semester is complete;f. Consults with the Education Technology Coordinator on MediaSite site related issues that are not solvable and require external repair by the vendor;g. Liaises and consults with CEIT staff in relation to use, training and maintenance of the MediaSite system and interrelated technologies to ensure they are always up to date with new upgrades/versions of MediaSite;h. Makes changes to existing manuals in the Sim Centre on Mediasite when upgrades or changes take place through CEIT .3. Provides assistance to students and faculty by preparing labs and simulations, setting up and taking down resources and equipment in the Simulation Laboratories, Classrooms, Simulation Suites, Home Health Labs and Therapeutic Communication Studies.a. Prepares all materials for use in the labs and simulations, sets up and dismantles resources, equipment and materials that support the learning experiences, including creating simulated food for the labs, preparing simulated medication and vials, preparing the task trainers according to faculty specifications, preparing forms and labels for the skill set up, preparing IV lines according to faculty specifications, stocking all the medication, isolation and crash carts, etc.b. Revises, maintains and updates all lab materials to ensure that medications, amounts, types, patient information, and scenario-based information is complete and accurate;c. Develops process related lab manuals for the use and programming of simulators and other equipment in the Health Sciences Simulation Centre; as well as lab requisitions with specific healthcare related supplies and equipment requirements;d. Transports or coordinates with Facilities to arrange transport of lab and simulation resources and equipment (such as manikins, task trainers, simulators, IV pumps, vital signs machines, models, etc.) to classrooms;e. Establishes and maintains effective working relationships with staff, faculty, students, and administrators by providing timely and effective solutions to a wide range of questions and concerns, as well as anticipated and unanticipated last-minute requests.4. Develops and implements training and demonstrations of safety protocols and processes for the correct use of resources and equipment in the Simulation Laboratories, Simulation Suites, Home Health Lab, and the Therapeutic Communication Suites. a. Develops and provides instructions, ongoing orientation workshops, training and demonstrations to new and returning students, faculty, and external stakeholders on the correct use and storage of resources, tools, and equipment (ex. simulators and task trainers) to ensure safety and effective use;b. Develops and implements training for students, faculty and external stakeholders on Simulation Centre safety protocols and processes;c. Ensures student compliance with safety procedures in the Simulation Laboratories, Simulation Suites and Home Health Labs, including safe disposal of sharps and other tools; and reporting any unsafe student practices to faculty.5. Conducts simulation programming and testing, as well as collaborates with faculty and external stakeholder in scenario development and implementation; provides expertise and training on various simulator technologies. a. Serves as simulator operator by programming, testing and running scenarios with faculty instructors and external stakeholders, ensuring that the facility and equipment are appropriately set up for teaching sessions;b. Participates in complex event and scenario planning meetings with faculty instructors and the Experiential Learning Coordinator to provide technical expertise on the capabilities and limitations of equipment and facilities, and provides support on the development, evaluation and revision of patient simulation experiences to meet course needs and ensure all supplies and equipment are ready for lab and simulations, working directly with the faculty during the simulation and making changes as needed;c. Provides training, education and technical support to faculty, staff and students on task trainers, different simulator technologies ranging from anatomic models and task trainers to screen-based simulations to full body patient simulators and virtual reality surgical simulators and other equipment;d. Develops technical proficiency with all aspects of the operation, maintenance, support, troubleshooting, repair and replacement needs for all equipment in order to provide support to faculty, staff and students during labs and simulations;6. Maintains currency in relation to simulation and simulation technologies, which may include attending professional development opportunities, such as simulation workshops, conferences or courses.a. Participates in technical training as necessary, attends conferences to stay current with simulation technology for the specialized equipment, simulators, task trainers, manikins, and technology utilized in the Simulation Centre, to ensure that the Health Sciences Simulation Centre is up to date with the latest programming, equipment/supplies and provides the most current learning environment for students;b. Actively participates as a panelist or presenter at industry conferences and events, and engages in other available opportunities to share information and best practices externally; as well as develop relationships and build networks with other professionals across the industry to increase the potential for interdisciplinary/cross institution collaborations on simulation and increase external stakeholder usage of Douglas College's facilities.7. Performs other related duties as required. a. Provides direction to the Administrative Assistant and Auxiliary Simulation Technicians by assigning daily tasks or offering support and training where required;b. Collaborates with the Manager, Experiential Learning Operations to plan, develop andimplement promotional activities related to the Simulation Centre, which include tours for internal and external stakeholders, yearly Open House (providing equipment demonstrations to stakeholders);c. Identifies, recommends, develops and participates in the implementation of strategies to improve efficiency and effectiveness of the Health Sciences Simulation Centre and the development of the Strategic Plan;d. Assist with other special projects or initiatives as needed or as requested by the Manager, Experiential Learning Operations, the Dean of Health Sciences, the Associate Dean of Health Sciences, or the Director of Nursing;e. Creates and updates internal procedures and participates in the development of Standard Operating Procedures (SOPs) for the Health Sciences Simulation Centre processes, focusing on specifics related to healthcare lab and simulation;f. Provides vacation and leave coverage for the Administrative Assistant:i. greets and provides information to visitors, answers calls and questions from students, faculty, staff and other internal or external visitors to the Health Sciences Simulation Centre;ii. provides program and procedural information and assistance to faculty and students;iii. prepares, formats and produces a variety of documents and correspondence for internal and/or external distribution;iv. updates content on the Health Sciences Simulation Centre website, weekly, or as otherwise required when information changes;v. other tasks as required. To Be Successful in this Role You Will Need •Bachelor's degree in a health, technology, communications or other related field at an accredited, post-secondary institution. •Minimum three years of related work experience in a health-care related environment or an equivalent combination of related education, training and experience may be considered. •Certified Healthcare Simulation Operations Specialist ( CHSOS ) or Certified Healthcare Simulation Educator ( CHSE ) certification preferred; or certification within the first 12 months of hire. •Knowledge and comprehension of clinical/medical terminology and lab processes is essential. •Strong English language skills together with demonstrated written communication skills, and the ability to communicate courteously and effectively in person, in writing and over the telephone with staff, faculty, administrators, students and the public including representatives from other post-secondary institutions and Health Authorities. •Previous experience working in post-secondary education is an asset. •Experience working with post-secondary students and/or adult learners. •Experience with patient simulation, task trainers and technology as asset. •Expertise in software applications: Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, Publisher), Adobe, Mediasite, SharePoint, inventory management software, scheduling software, electronic mail and Internet applications; as well as the ability to adapt to technology and acquire knowledge/skills to utilize new software. •Demonstrated ability to assess, troubleshoot and fix equipment and system problems in a timely fashion. •Ability to work well under pressure, react to frequent changes in duties and volume of work, set priorities and make critical decisions/judgments in demanding situations. a •Demonstrated ability to engage and work in an effective, respectful and flexible manner with faculty, staff, students and external stakeholders. •Demonstrated ability to deliver training and presentations to students and faculty on equipment and software used in Simulation Laboratories, Simulation Suites, Home Health Labs and Therapeutic Communications Suites. •Demonstrated planning, coordinating and organizational skills, together with a proven ability to work independently with a minimum of direct supervision. •Demonstrated ability to complete and compile reports and informational documents; with excellent proofreading skills and superior attention to detail. •Demonstrated commitment and willingness to engage in ongoing learning/training. •Demonstrated ability to exert physical effort e.g. walking, standing, lifting and moving equipment. •Demonstrated ability to work flexible hours and travel between campuses, as required. •Ability to maintain confidentiality. Link to Full Position Profile http://www.douglas.bc.ca/__shared/assets/FHS_Simulation_Technician_HS_201184019.pdf Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check Yes Posting Detail Information Open Date 12/04/2023 Close Date Open Until Filled Yes Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca . Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by December 10, 2023. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume. Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/11615
Customer Advice Specialist - Courtenay
Coast Capital Savings, Courtenay, BC
Location: Courtenay Branch Job Type: Full Time myWork Options: In-person Starting Salary Range: $55,000 - $65,000 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Employment Verification References What's the job? When you visit a Coast branch, you're greeted with a line of smiling faces ready to help you with your everyday banking needs. Our friendly Member Advice Specialists are sales and customer service superstars who bring our "How can we help you?" brand to life with every member they interact with. Imagine helping our members with Fulfilling basic personal credit needs, selling and handling Low Fee More for Me Mutual Funds, Term deposits, RRSPs, Setting up electronic services like our internet banking, opening free Chequing accounts, adding overdraft protection to help avoid those nasty NSF charges. But it doesn't end there, Member Advice Specialists do two other very importing things. First, they are sales pros. They uncover opportunities where we can better help our members with our fantastic line-up of products and services. Next, they figure out who in the company can best help that member, be it themselves or another teammate. What else will you get to do every day? Getting a natural high from delivering positive and unexpected customer experience through general retail banking Having fun engaging customers in the "Where You Are At Money Chat" to help your customer to save, grow, protect and improve their financial well-being Working as a high-performing team member within the branch to ensure all checks and balances are completed around policies and regulatory requirements Proactively and creatively offer helpful solutions and alternatives to customer inquiries Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs based sales environment Who are we looking for? We don't need mathematical geniuses here, though ability to add and subtract would be useful. Mostly we just need people who are comfortable helping customers with simple financial help and promoting our products and services. Experience helping members in either a bank or credit union for a minimum three years, preferably where you mastered lending and investments, and you used your x-ray vision to spot sales and referral opportunities. You are excited to share with the world what you learned during your post-secondary education in finance, business administration or a related field. And you aren't done learning; you have a desire to know more. You proudly hang your Investment Funds in Canada certificate in your office. You really like building relationships with a wide variety of people and want to help them with simple financial help. You are a big fan of teamwork and demonstrate your team spirit every day. You are a multi-tasking prodigy, able to efficiently and effectively prioritize and organize what needs to get done coupled with a high attention to detail. Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Customer Advice Specialist - Delta
Coast Capital Savings, Delta, BC
Location: Delta Branch Job Type: Full Time myWork Options: In-person Starting Salary Range: $54,000-$70,000 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Education Verification Employment Verification References What's the job? When you visit a Coast Capital Savings branch, you're greeted with a line of smiling faces ready to help you with your everyday banking needs. Our friendly Member Advice Specialists are sales and customer service superstars who bring our "How can we help you?" brand to life with every member they interact with. Imagine helping our members with fulfilling basic personal credit needs, selling, and handling Low Fee More for Me Mutual Funds, Term deposits, RRSPs, setting up electronic services like our internet banking, opening free Chequing accounts, adding overdraft protection to help avoid those nasty NSF (Non-Sufficient Fund) charges. But it doesn't end there, Member Advice Specialists do two other very importing things. First, they are sales pros. They uncover opportunities where we can better help our members with our fantastic line-up of products and services. Next, they figure out who in the company can best help that member, be it themselves or another teammate. What you'll get to do: Getting a natural high from delivering positive and unexpected customer experience through general retail banking. Having fun engaging customers in the "where you are at Money Chat" to help your customer to save, grow, protect, and improve their financial well-being. Working as a high-performing team member within the branch to ensure all checks and balances are completed around policies and regulatory requirements. Promote our products and services, while proactively and creatively offering helpful solutions and alternatives to customer inquiries. Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs-based sales environment. Who are we looking for? Experience helping members in either a bank or credit union for a minimum three years, preferably where you mastered lending and investments, and used your x-ray vision to spot sales and referral opportunities. Post-secondary education in finance, business administration or a related field. Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course) is an absolute requirement. A warm, friendly, and approachable attitude with a demonstrated passion for putting clients first, as well as demonstrated success in a fast-paced retail environment. Above average digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.) and can learn new technology very quickly. Multi-tasker and self-starter who is comfortable working independently as well as part of a team. Ability to prioritize and organize what needs to get done coupled with a high attention to detail. Strong communication skills with an ability to build relationships with a wide variety of people and willingness to help them with simple financial needs. Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Lead | Primary Care Planning and Initiatives | Flexible
Interior Health Authority, Kelowna, BC
Position SummaryInterior Health is hiring a term-specific full-time Lead, Primary Care Planning and Initiatives. The end date of this position is approximately January 2025.Location: This position is flexible within the Interior Health region.What we offer: • An attractive remuneration package• Excellent career prospects • Employer paid training/education• Employer paid vacation • Medical Service Plan• Employer paid insurance premiums • Extended Health & Dental coverage • Work-life balance • May be eligible to contribute to MPP, if previously enrolled within 30 daysSalary range for the position is $88,990 to $127,923. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees. How will you create an impact: The Lead, Primary Care Planning and Initiatives is responsible for developing and coordinating strategic processes for the Primary Care Transformation portfolio. The Lead provides project management support to the Director to facilitate the achievement of the mission, goals, and objectives of IH and the priorities of the portfolio. The Lead proactively leads projects, develops briefing notes, leads strategic discussions that support the efficient and effective delivery of services.In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.What will you work on: • Develops, implements, and monitors programs and standards for the portfolio; evaluates and effects changes as needed to improve services, simplify workflow, and assure compliance with operational and system requirements.• Provides timely, relevant, reliable, and clear information with appropriate supporting data analyses and review of alternatives to inform planning and decision-making. This will include population, service utilization, outcomes analyses, operational and real-time data for use by internal and external partners and partners.• Reviews planning and evaluation documents and provides appropriate information and feedback on planning documents.• Leads the coordination, planning and the development of organizational-wide policies, procedures, and strategic documents.• Develops essential project documents (charters, schedules, product specifications, etc.) and comprehensive project plans on behalf of the project sponsor and with input from key partners.• Develops and fosters relationships with key internal and external partners (e.g., IH leadership groups, other Health Authorities, and provincial partners) to address issues related to assigned projects.• Establishes and maintains effective working relationships with portfolio directors, managers, organizational leaders, and partners that support and advance portfolio and organizational goals and objectives. Participates, communicates, and liaises with steering and working groups.• Completes research, reviews leading practice, and develops frameworks, systems, or processes to measure and improve portfolio services.• Assists in the preparation of briefing notes, reports, slide presentations, discussion papers and gathers, analyzes, and provides information on assigned topics.• Monitors the progress and prepares reports on key portfolio and organizational strategies and initiatives.• Works with internal and external partners to identify opportunities and develop programs, practices, processes, and policies to support and achieve portfolio goals. • Collaborates with Business Support, Strategic Information, management staff, and other portfolio leaders to develop, monitor and interpret statistical information.• Manages projects and initiatives effectively within a multidisciplinary and complex environment using proven project management principles and methods.Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today! Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit). QualficationsEducation, Training and Experience• A Bachelor’s degree in a health-related field.• Five to seven years of recent, related experience at a senior level working within a complex public or private sector environment, and experience in Project Management.• Or an equivalent combination of education and experience.Skills and Abilities• Proven ability to develop effective working relationships and collaborate with key participants, including medical staff and healthcare leaders, at a strategic level.• Analytical skills to translate data into action, complemented by program planning and management experience.• Strong communication skills and self-assured presence to effectively present data results and recommendations to audiences ranging from front line staff to physicians and Senior Executives.• Ability to operate and coordinate efforts at all levels of the organization.• Ability to influence and coordinate multiple internal partners around a common goal and planning.• Demonstrated understanding of IH data systems and experience in quantitative data analysis (including the collection, analysis, trending, and reporting of demographic data, utilization statistics, and survey data) and presentation of data is required.• Demonstrated ability to organize work, simultaneously handle multiple projects, balance multiple priorities, and manage challenging and competing demands within a limited timeframe.• Superior written and verbal communication abilities and independent problem-solving and decision-making capabilities.• Experience working with internal and external partners.• Experience with meeting planning and organizing various methods of consultation.• Physical ability to perform the duties of the position.
Branch Manager in Training
BMO, Kamloops, BC
Application Deadline: 04/20/2024Address:1180 Columbia St W, Unit 101-FBoldly Grow the Good. Join BMO's customer satisfaction award winning Personal Banking team as a Branch Manager in Training for the BC North East & Yukon Market where you'll learn through our online, self-directed education, mentorship, and live branch coaching observations with other successful leaders in the market over a 12 month period and become a leader of a branch of your own. This team and the leadership group cares about you and your development which means you can pave the way to drive your skills, learning and career growth with BMO!Bring your creative winning spirit and energy to lead, collaborate, inspire and coach the front-line sales and service teams along with creating and executing on business planning, community engagement, and branch operational engagements and initiatives. This is a chance to accelerate your career and live in the marvel of nature in Northern British Columbia, a thriving economy, and a bounty of opportunities balanced with a comfortable, relaxed lifestyle. Please NOTE: For the first 12-24 months, this role requires 100% flexibility to work at any branches in the BC North, East and Yukon Region where the successful candidate will go through training to lead, inspire, and grow a branch team and their career as a Branch Manager with BMO. You will guide, direct, and coach employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank's policies and processes.Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.Contributes to the achievement of business objectives by conducting sales calls, establishing a personal referral network, and other business development activities.Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.Conducts cold calls to prospective customers to develop new customer relationships.Develops and maintains a network in the community to enhance the Bank's visibility and builds a strong referral source for new potential business.Supports the Bank's community involvement and participates in community activities.Maintains a high-touch relationship with key branch customers and prospects within the market.Resolves customer related issues using knowledge of bank services, products, and processes.Fulfills sales and service activities for the customer in accordance with approved procedures.Builds the business plan for the branch.Influences and negotiates to achieve business objectives.Identifies emerging issues and trends to inform decision-making.Implements, reviews, and revises work plans.Helps determine business priorities and best sequence for execution of business/group strategy.Conducts independent analysis and assessment to resolve strategic issues.Ensures alignment between stakeholders.Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Communicates goals, plans, and assignments to achieve financial and customer service goals.Leads the implementation of new programs, products and processes within the branch.Coordinates the implementation of national and regional sales and service initiatives.Monitors the service request and problem resolution processes for adherence to national standards.Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.Plans and controls unit operating expenses in accordance with forecasts.Manages transactional outcomes for customer calls or defers to appropriate internal business groups.Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.Builds effective relationships with internal/external stakeholders.Maintains the confidentiality of customer and Bank information.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Complies with all legal and regulatory requirements for the jurisdiction.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Previous supervisory or management experience - preferred.In-depth knowledge of retail banking products and services.Advanced knowledge of competitive marketplace and trends in product offerings.Working knowledge of branch operational processes and policies.Working knowledge of branch technologies, processes, and performance metrics.Working knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.Technical proficiency gained through education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:6Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
ADMN O 21R - Contract Management Analyst - Closing date extended
BC Public Service, Surrey, BC
Posting Title ADMN O 21R - Contract Management Analyst - Closing date extended Position Classification Administrative Officer R21 Union GEU Work Options Hybrid Location Kamloops, BC V2H 1B7 CAMultiple Locations, BC CA (Primary)Prince George, BC V2N4P7 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CASalary Range $67,728.87 - $77,012.22 annually Close Date 4/3/2024 Job Type Regular Full Time Temporary End Date 11/30/2024 Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Facilities Contract Management/Real Property Division Job Summary Bring your contract management and analysis expertise to this exciting career opportunity.MINISTRY OVERVIEW Dedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.BRANCH OVERVIEW The Facilities Contract Management Branch (FCM) manages several facilities contracts for the Province of British Columbia. FCM works with RPD, service provider partners, and Province Clients to ensure the successful delivery of facilities management services across the Province. FCM provides expert facility contract knowledge with a focus on continual improvement through collaboration and innovation.FCM's focus is on relationship management and the interpretation, administration, and management of contracts to ensure all parties receive the benefits of the terms and conditions. Staff work directly with clients (other Ministries), CBRE Limited, P3 partners, and other RPD (Real Property Division) branches and departments. FCM provides expert facilities management contract knowledge to define or clarify expectations of our service providers and alignment to the roles and responsibilities across the division. Through continuous improvement and with triple bottom line approach, we enable business processes and procedures to be enhanced, integrated, and streamlined wherever possible.JOB OVERVIEW The Contract Management Analyst plays a key role in supporting the division's management of alternative service delivery contracts by providing contractual analysis and relationship management support. The Contract Management Analyst is accountable for providing a broad range of contract interpretation, data analysis and administrative support to FCM's Contract Performance Managers and the branch senior management team.The Contract Management Analyst: Contributes to divisional and client initiatives, operational activities, systems and business processes. Collaborates directly with service provider representatives to monitor the performance of service delivery, track and review contractual submissions, and analyze reporting. Identifies business inconsistencies and supports resolution of contractual and relationship challenges to ensure the effective delivery of facilities management services to Province Clients. Provides subject matter expertise to the branch's contract representatives. Supports the implementation of the division's strategic plan and contributes to achieving triple bottom line objectives of sustainability (economic, social, environmental/ecological) JOB REQUIREMENTS • Degree or diploma in a related discipline (i.e., project management, contract management, financial management, business administration, public administration) AND two (2) years' of *related experience; OR • Certificate in a related discipline (i.e., project management, contract management, financial management, business administration, public administration) AND three (3) years' of *related experience; OR • Post-secondary training or coursework AND four (4) years of *related experience. • Experience with technology tools, including web-based and enterprise-wide applications, including MS suite of desktop applications (Excel, PowerPoint, Word, SharePoint, Teams, and Outlook), and LiveLink.*Related experience must include (a combination of) each of the following: • Experience working with contract documentation, financial management reporting, analysis, and interpretation. • Experience in monitoring the work of contracted service providers or staff resources, including performance evaluation. • Experience researching and analyzing multiple sources of information and developing recommendations with options for decision making. • Experience working in a partner environment managing various internal and external partners, multiple activities under time constraints, conflicting priorities, and competing deadlines.Preference: • May be given to candidates with more than four (4) years of combined related experience.For questions regarding this position, please contact [email protected] .About this Position: AmendmentMarch 26, 2024: Posting closing date extended to April 3, 2024. Currently there is one (1) temporary appointment available until November 30, 2024. A permanent appointment may result from this temporary appointment. Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement. The position headquarters will be in Victoria, Vancouver, Surrey, Kamloops, or Prince George. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services. To learn more about these B.C communities you can click on the Hello BC link here! Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: YES- Please submit a cover letter.Resume: YES- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES- You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services
Customer Advice Specialist - Ready Now
Coast Capital Savings, Saanichton, BC
Location: Central Saanich Branch Job Type: Full Time myWork Options: In-person, Hybrid Starting Salary Range: $55,000-$65,000 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Employment Verification References James & Adeline from our Talent Acquisition Team will be at the Central Saanich & Sidney branch on Tuesday, April 16th from 12-5 pm. If you are interested in this or another role at Coast Capital please email [email protected] to schedule a specific time, or just drop in with your resume and meet the team! What's the job? When you visit a Coast branch, you're greeted with a line of smiling faces ready to help you with your everyday banking needs. Our friendly Member Advice Specialists are sales and customer service superstars who bring our "How can we help you?" brand to life with every member they interact with. Imagine helping our members with Fulfilling basic personal credit needs, selling and handling Low Fee More for Me Mutual Funds, Term deposits, RRSPs, Setting up electronic services like our internet banking, opening free Chequing accounts, adding overdraft protection to help avoid those nasty NSF charges. But it doesn't end there, Member Advice Specialists do two other very importing things. First, they are sales pros. They uncover opportunities where we can better help our members with our fantastic line-up of products and services. Next, they figure out who in the company can best help that member, be it themselves or another teammate. What else will you get to do every day? Getting a natural high from delivering positive and unexpected customer experience through general retail banking Having fun engaging customers in the "Where You Are At Money Chat" to help your customer to save, grow, protect and improve their financial well-being Working as a high-performing team member within the branch to ensure all checks and balances are completed around policies and regulatory requirements Proactively and creatively offer helpful solutions and alternatives to customer inquiries Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs based sales environment Who are we looking for? We don't need mathematical geniuses here, though ability to add and subtract would be useful. Mostly we just need people who are comfortable helping customers with simple financial help and promoting our products and services. Experience helping members in either a bank or credit union for a minimum three years, preferably where you mastered lending and investments, and you used your x-ray vision to spot sales and referral opportunities. You are excited to share with the world what you learned during your post-secondary education in finance, business administration or a related field. And you aren't done learning; you have a desire to know more. You proudly hang your Investment Funds in Canada certificate in your office. You really like building relationships with a wide variety of people and want to help them with simple financial help. You are a big fan of teamwork and demonstrate your team spirit every day. You are a multi-tasking prodigy, able to efficiently and effectively prioritize and organize what needs to get done coupled with a high attention to detail. Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Customer Advice Specialist
Coast Capital Savings, Sidney, BC
Location: Sidney Branch Job Type: Full Time myWork Options: In-person Starting Salary Range: $55,000-$65,000 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Employment Verification References James & Adeline from our Talent Acquisition Team will be at the Central Saanich & Sidney branch on Tuesday, April 16th from 12-5 pm. If you are interested in this or another role at Coast Capital please email [email protected] to schedule a specific time, or just drop in with your resume and meet the team! What's the job? When you visit a Coast branch, you're greeted with a line of smiling faces ready to help you with your everyday banking needs. Our friendly Member Advice Specialists are sales and customer service superstars who bring our "How can we help you?" brand to life with every member they interact with. Imagine helping our members with Fulfilling basic personal credit needs, selling and handling Low Fee More for Me Mutual Funds, Term deposits, RRSPs, Setting up electronic services like our internet banking, opening free Chequing accounts, adding overdraft protection to help avoid those nasty NSF charges. But it doesn't end there, Member Advice Specialists do two other very importing things. First, they are sales pros. They uncover opportunities where we can better help our members with our fantastic line-up of products and services. Next, they figure out who in the company can best help that member, be it themselves or another teammate. What else will you get to do every day? Getting a natural high from delivering positive and unexpected customer experience through general retail banking Having fun engaging customers in the "Where You Are At Money Chat" to help your customer to save, grow, protect and improve their financial well-being Working as a high-performing team member within the branch to ensure all checks and balances are completed around policies and regulatory requirements Proactively and creatively offer helpful solutions and alternatives to customer inquiries Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs based sales environment Who are we looking for? We don't need mathematical geniuses here, though ability to add and subtract would be useful. Mostly we just need people who are comfortable helping customers with simple financial help and promoting our products and services. Experience helping members in either a bank or credit union for a minimum three years, preferably where you mastered lending and investments, and you used your x-ray vision to spot sales and referral opportunities. You are excited to share with the world what you learned during your post-secondary education in finance, business administration or a related field. And you aren't done learning; you have a desire to know more. You proudly hang your Investment Funds in Canada certificate in your office. You really like building relationships with a wide variety of people and want to help them with simple financial help. You are a big fan of teamwork and demonstrate your team spirit every day. You are a multi-tasking prodigy, able to efficiently and effectively prioritize and organize what needs to get done coupled with a high attention to detail. Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Customer Advice Specialist - Delta
Coast Capital Savings, New Westminster, BC
Location: Delta Branch, Queensborough Branch Job Type: Full Time myWork Options: In-person Starting Salary Range: $54,000-$70,000 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Education Verification Employment Verification References What's the job? When you visit a Coast Capital Savings branch, you're greeted with a line of smiling faces ready to help you with your everyday banking needs. Our friendly Member Advice Specialists are sales and customer service superstars who bring our "How can we help you?" brand to life with every member they interact with. Imagine helping our members with fulfilling basic personal credit needs, selling, and handling Low Fee More for Me Mutual Funds, Term deposits, RRSPs, setting up electronic services like our internet banking, opening free Chequing accounts, adding overdraft protection to help avoid those nasty NSF (Non-Sufficient Fund) charges. But it doesn't end there, Member Advice Specialists do two other very importing things. First, they are sales pros. They uncover opportunities where we can better help our members with our fantastic line-up of products and services. Next, they figure out who in the company can best help that member, be it themselves or another teammate. What you'll get to do: Getting a natural high from delivering positive and unexpected customer experience through general retail banking. Having fun engaging customers in the "where you are at Money Chat" to help your customer to save, grow, protect, and improve their financial well-being. Working as a high-performing team member within the branch to ensure all checks and balances are completed around policies and regulatory requirements. Promote our products and services, while proactively and creatively offering helpful solutions and alternatives to customer inquiries. Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs-based sales environment. Who are we looking for? Experience helping members in either a bank or credit union for a minimum three years, preferably where you mastered lending and investments, and used your x-ray vision to spot sales and referral opportunities. Post-secondary education in finance, business administration or a related field. Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course) is an absolute requirement. A warm, friendly, and approachable attitude with a demonstrated passion for putting clients first, as well as demonstrated success in a fast-paced retail environment. Above average digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.) and can learn new technology very quickly. Multi-tasker and self-starter who is comfortable working independently as well as part of a team. Ability to prioritize and organize what needs to get done coupled with a high attention to detail. Strong communication skills with an ability to build relationships with a wide variety of people and willingness to help them with simple financial needs. Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Customer Advice Specialist - Queensborough Branch
Coast Capital Savings, New Westminster, BC
Location: Delta Branch, Queensborough Branch Job Type: Full Time myWork Options: In-person Starting Salary Range: $54,000-$70,000 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Education Verification Employment Verification References What's the job? When you visit a Coast Capital Savings branch, you're greeted with a line of smiling faces ready to help you with your everyday banking needs. Our friendly Member Advice Specialists are sales and customer service superstars who bring our "How can we help you?" brand to life with every member they interact with. Imagine helping our members with fulfilling basic personal credit needs, selling, and handling Low Fee More for Me Mutual Funds, Term deposits, RRSPs, setting up electronic services like our internet banking, opening free Chequing accounts, adding overdraft protection to help avoid those nasty NSF (Non-Sufficient Fund) charges. But it doesn't end there, Member Advice Specialists do two other very importing things. First, they are sales pros. They uncover opportunities where we can better help our members with our fantastic line-up of products and services. Next, they figure out who in the company can best help that member, be it themselves or another teammate. What you'll get to do: Getting a natural high from delivering positive and unexpected customer experience through general retail banking. Having fun engaging customers in the "where you are at Money Chat" to help your customer to save, grow, protect, and improve their financial well-being. Working as a high-performing team member within the branch to ensure all checks and balances are completed around policies and regulatory requirements. Promote our products and services, while proactively and creatively offering helpful solutions and alternatives to customer inquiries. Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs-based sales environment. Who are we looking for? Experience helping members in either a bank or credit union for a minimum three years, preferably where you mastered lending and investments, and used your x-ray vision to spot sales and referral opportunities. Post-secondary education in finance, business administration or a related field. Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course) is an absolute requirement. A warm, friendly, and approachable attitude with a demonstrated passion for putting clients first, as well as demonstrated success in a fast-paced retail environment. Above average digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.) and can learn new technology very quickly. Multi-tasker and self-starter who is comfortable working independently as well as part of a team. Ability to prioritize and organize what needs to get done coupled with a high attention to detail. Strong communication skills with an ability to build relationships with a wide variety of people and willingness to help them with simple financial needs. Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Experiential Learning Specialist
Douglas College, Coquitlam, BC
Position DetailsPosition Information Position Title Experiential Learning Specialist Posting Number 02160SA Location Coquitlam Campus Grade or Pay Level S - Pay Level 13 Salary Range $53,542 annually (with wage increments to a max of $60,023 annually). Salary and wage increments are in accordance to the Collective Agreement. Position Type Support Staff - Regular Posting Type Internal/External Regular/Temporary Regular Employment Type Full-Time Posting Category Staff Start Date 04/22/2024 End Date Day of the Week Mondays, Tuesdays, Wednesdays, Thursdays, Fridays Shift 7:45-4:00pm or 8:15-4:30pm Work Arrangements This regular (35 hours per week) position is available starting April 22nd, 2024. Regular hours of work are Monday to Friday, 7:45 or 8:15 am - 4:00 or 4:30pm. There may also be a 9:45am-6:00pm shift added at a later date in the future. Shift days and times may change depending on the Department's need. While on probation, the shifts will be 8:00-3:30pm or 8:30-4:00pm. Occasional evening and/or weekend work may be required. The position is located at the Coquitlam campus; however, successful candidate must be available for occasional work at the New Westminster campus. Douglas College (DC) is committed to supporting a healthy work/life balance for employees. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role To provide technical, procedural, and logistical daily operational support in the development and utilization of lab and simulation resources to students and faculty in the Faculty of Health Sciences programs, working in the Simulation Laboratories, Simulation Suites, Home Health Labs and Therapeutic Communication Suites. Delivers exception service to all stakeholder groups (internal and external). This position reports to the Manager, Experiential Learning Operations, Health Sciences.Responsibilities1. Provides organizational operations support to staff, faculty, students, administrators, and external stakeholders for the Simulation Laboratories, Simulation Suites, Home Health Labs and Therapeutic Communication Suites. a. Provides communication and feedback to the Manager on facility, technology, equipment, operational and other needs identified for overall maintenance and program functioning to ensure the proper functioning of all labs and simulation suites for programming to happen and to stay updated on new materials and equipment requested/required in the of the Health Sciences Simulation Centre;b. Ensures that the Simulation Laboratories, Simulation Suites and Home Health Labs are safe and clean by reviewing the rooms on a daily basis, ensuring hospital beds are made, manikins are in chairs or on the bed, no equipment is left in hazardous ways, and sharp tools/objects are properly dispose of;c. Prepares Simulation Laboratory room divider schedule for each semester and consults with Facilities to ensure the schedule is received and assigned to the Building Support Workers;d. Collaborates with the Administrative Assistant and the Program Support and Services Specialist in scheduling and coordinating the use of the Simulation Laboratories, Simulation Suites, Home Health Labs and Therapeutic Communication Suites;e. Provides information and answers questions from external stakeholders running simulations in the Health Sciences Simulation Centre, faculty with technical questions about their lab or simulation preparation/set up, as well as external vendors;f. Manages difficult conversations with faculty and students in resolving complex issues, questions, or scheduling conflicts;g. Maintains an inventory of equipment loans and returns to students and faculty and follows up on outstanding items;h. Maintains an inventory of supplies and equipment including an ongoing summary of consumable supplies costs, restocks all incoming supplies and equipment from purchasing orders;i. Develops an ongoing accurate supplies order and a list of capital equipment requests that support the changing demands of lab, simulation, student practice and learning;j. Reviews the use of equipment or resources for analysis in the Health Sciences Simulation Centre for future programming and purchasing decisions;k. Liaises with Purchasing in regards to supply purchase process, including completing, submitting and reviewing orders and arranging of yearly preventative maintenance of lab and simulation resources and equipment.2. Ensures effective technical operations for the Simulation Laboratories, Simulation Suites, Home Health Labs and Therapeutic Communication Suites.a. Tests the medical equipment to ensure it is in working order and identifying any arising issues that may require repair;b. Performs minor repairs and troubleshooting to simulation resources and equipment, as specified by manufacturer, including replacing any broken machine parts as well requesting purchase of new parts as necessary;c. Coordinates and supports external vendors with complex repairs and troubleshooting of the simulators, task trainers and other specialized equipment;d. Maintains the MediaSite scheduling system and inventory for FHS programs to ensure all mediasite links are created for faculty and are in the correct folders;e. Archives all MediaSite after each semester is complete;f. Consults with the Education Technology Coordinator on MediaSite site related issues that are not solvable and require external repair by the vendor;g. Liaises and consults with CEIT staff in relation to use, training and maintenance of the MediaSite system and interrelated technologies to ensure they are always up to date with new upgrades/versions of MediaSite;h. Makes changes to existing manuals in the Sim Centre on Mediasite when upgrades or changes take place through CEIT .3. Provides assistance to students and faculty by preparing labs and simulations, setting up and taking down resources and equipment in the Simulation Laboratories, Classrooms, Simulation Suites, Home Health Labs and Therapeutic Communication Studies.a. Prepares all materials for use in the labs and simulations, sets up and dismantles resources, equipment and materials that support the learning experiences, including creating simulated food for the labs, preparing simulated medication and vials, preparing the task trainers according to faculty specifications, preparing forms and labels for the skill set up, preparing IV lines according to faculty specifications, stocking all the medication, isolation and crash carts, etc.b. Revises, maintains and updates all lab materials to ensure that medications, amounts, types, patient information, and scenario-based information is complete and accurate;c. Develops process related lab manuals for the use and programming of simulators and other equipment in the Health Sciences Simulation Centre; as well as lab requisitions with specific healthcare related supplies and equipment requirements;d. Transports or coordinates with Facilities to arrange transport of lab and simulation resources and equipment (such as manikins, task trainers, simulators, IV pumps, vital signs machines, models, etc.) to classrooms;e. Establishes and maintains effective working relationships with staff, faculty, students, and administrators by providing timely and effective solutions to a wide range of questions and concerns, as well as anticipated and unanticipated last-minute requests.4. Develops and implements training and demonstrations of safety protocols and processes for the correct use of resources and equipment in the Simulation Laboratories, Simulation Suites, Home Health Lab, and the Therapeutic Communication Suites. a. Develops and provides instructions, ongoing orientation workshops, training and demonstrations to new and returning students, faculty, and external stakeholders on the correct use and storage of resources, tools, and equipment (ex. simulators and task trainers) to ensure safety and effective use;b. Develops and implements training for students, faculty and external stakeholders on Simulation Centre safety protocols and processes;c. Ensures student compliance with safety procedures in the Simulation Laboratories, Simulation Suites and Home Health Labs, including safe disposal of sharps and other tools; and reporting any unsafe student practices to faculty.5. Conducts simulation programming and testing, as well as collaborates with faculty and external stakeholder in scenario development and implementation; provides expertise and training on various simulator technologies. a. Serves as simulator operator by programming, testing and running scenarios with faculty instructors and external stakeholders, ensuring that the facility and equipment are appropriately set up for teaching sessions;b. Participates in complex event and scenario planning meetings with faculty instructors and the Experiential Learning Coordinator to provide technical expertise on the capabilities and limitations of equipment and facilities, and provides support on the development, evaluation and revision of patient simulation experiences to meet course needs and ensure all supplies and equipment are ready for lab and simulations, working directly with the faculty during the simulation and making changes as needed;c. Provides training, education and technical support to faculty, staff and students on task trainers, different simulator technologies ranging from anatomic models and task trainers to screen-based simulations to full body patient simulators and virtual reality surgical simulators and other equipment;d. Develops technical proficiency with all aspects of the operation, maintenance, support, troubleshooting, repair and replacement needs for all equipment in order to provide support to faculty, staff and students during labs and simulations;6. Maintains currency in relation to simulation and simulation technologies, which may include attending professional development opportunities, such as simulation workshops, conferences or courses.a. Participates in technical training as necessary, attends conferences to stay current with simulation technology for the specialized equipment, simulators, task trainers, manikins, and technology utilized in the Simulation Centre, to ensure that the Health Sciences Simulation Centre is up to date with the latest programming, equipment/supplies and provides the most current learning environment for students;b. Actively participates as a panelist or presenter at industry conferences and events, and engages in other available opportunities to share information and best practices externally; as well as develop relationships and build networks with other professionals across the industry to increase the potential for interdisciplinary/cross institution collaborations on simulation and increase external stakeholder usage of Douglas College's facilities.7. Performs other related duties as required. a. Provides direction to the Administrative Assistant and Auxiliary Simulation Technicians by assigning daily tasks or offering support and training where required;b. Collaborates with the Manager, Experiential Learning Operations to plan, develop andimplement promotional activities related to the Simulation Centre, which include tours for internal and external stakeholders, yearly Open House (providing equipment demonstrations to stakeholders);c. Identifies, recommends, develops and participates in the implementation of strategies to improve efficiency and effectiveness of the Health Sciences Simulation Centre and the development of the Strategic Plan;d. Assist with other special projects or initiatives as needed or as requested by the Manager, Experiential Learning Operations, the Dean of Health Sciences, the Associate Dean of Health Sciences, or the Director of Nursing;e. Creates and updates internal procedures and participates in the development of Standard Operating Procedures (SOPs) for the Health Sciences Simulation Centre processes, focusing on specifics related to healthcare lab and simulation;f. Provides vacation and leave coverage for the Administrative Assistant:i. greets and provides information to visitors, answers calls and questions from students, faculty, staff and other internal or external visitors to the Health Sciences Simulation Centre;ii. provides program and procedural information and assistance to faculty and students;iii. prepares, formats and produces a variety of documents and correspondence for internal and/or external distribution;iv. updates content on the Health Sciences Simulation Centre website, weekly, or as otherwise required when information changes;v. other tasks as required. To Be Successful in this Role You Will Need •Bachelor's degree in a health, technology, communications or other related field at an accredited, post-secondary institution. •Minimum three years of related work experience in a health-care related environment or an equivalent combination of related education, training and experience may be considered. •Certified Healthcare Simulation Operations Specialist ( CHSOS ) or Certified Healthcare Simulation Educator ( CHSE ) certification preferred; or certification within the first 12 months of hire. •Knowledge and comprehension of clinical/medical terminology and lab processes is essential. •Strong English language skills together with demonstrated written communication skills, and the ability to communicate courteously and effectively in person, in writing and over the telephone with staff, faculty, administrators, students and the public including representatives from other post-secondary institutions and Health Authorities. •Previous experience working in post-secondary education is an asset. •Experience working with post-secondary students and/or adult learners. •Experience with patient simulation, task trainers and technology as asset. •Expertise in software applications: Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, Publisher), Adobe, Mediasite, SharePoint, inventory management software, scheduling software, electronic mail and Internet applications; as well as the ability to adapt to technology and acquire knowledge/skills to utilize new software. •Demonstrated ability to assess, troubleshoot and fix equipment and system problems in a timely fashion. •Ability to work well under pressure, react to frequent changes in duties and volume of work, set priorities and make critical decisions/judgments in demanding situations. a •Demonstrated ability to engage and work in an effective, respectful and flexible manner with faculty, staff, students and external stakeholders. •Demonstrated ability to deliver training and presentations to students and faculty on equipment and software used in Simulation Laboratories, Simulation Suites, Home Health Labs and Therapeutic Communications Suites. •Demonstrated planning, coordinating and organizational skills, together with a proven ability to work independently with a minimum of direct supervision. •Demonstrated ability to complete and compile reports and informational documents; with excellent proofreading skills and superior attention to detail. •Demonstrated commitment and willingness to engage in ongoing learning/training. •Demonstrated ability to exert physical effort e.g. walking, standing, lifting and moving equipment. •Demonstrated ability to work flexible hours and travel between campuses, as required. •Ability to maintain confidentiality. Link to Full Position Profile http://www.douglas.bc.ca/__shared/assets/FHS_Simulation_Technician_HS_201184019.pdf Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check Yes Posting Detail Information Open Date 04/08/2024 Close Date Open Until Filled Yes Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca . Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by date April 12, 2024. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume. Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12134