Overview of salaries statistics of the profession "Desktop Support Manager in Canada"

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

Why WSP? A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.The Project Manager - Mining Consulting will be involved in all stages of a project's life cycle (i.e. Initiation, Planning, Execution, Monitoring and Control, and Closure) for consulting services related to mining projects. Most components of this role will relate to engineering and/or environmental consulting scopes. The role will be focused on areas such as mine engineering design, environmental permitting, field investigations, desktop analyses, feasibility studies, research and many more. This project management role will work closely with technical managers and ensure the correct delivery of projects within budget and schedule.#WeAreWSP #globalminingA day in the life... Responsible for managing budgets, scope, schedules, resourcing and client satisfaction while working closely with professionals from WSP's teams across Canada, and supported by trained project coordinators. Must be familiar with the project scope and objectives, as well as the role and function of each team member in order to effectively co-ordinate the activities of the team Use project management tools, methods, and best practices to plan and manage projects in a way that aligns with the expectations of stakeholders and meet business needs. The role is client-facing, and strong interpersonal skills combined with direct communication, ethics and integrity is a must Must be action-orientated, resourceful and have the ability to hold self and others accountable What you'll bring to WSP... Undergraduate degree in Engineering, Science, Environmental, Business or related discipline minimum of five (5) years or work experience, including three (3) years of consulting and/or project management experience French and/or English speaking candidates will be considered demonstrated experience with project financial tracking, and change management related to scopes of work understanding and adherence to the Project Management Body of Knowledge (PMI) experience in identifying and mitigating against project risks and developing risk registers. expertise in project planning, tracking and analysis (e.g., using MS Excel or similar programs) highly organized, adaptable, a developing leader, and calm under pressure experience in managing multi-discipline team of consultants proven focus on the management of clients and subcontractors PMI Project Management Professional is an asset. experience in the use of MS Project and/or P6 Primavera

Our valued public sector client requires the services of a Secret cleared Senior Project Manager to support the regular business cycle as well as to align with HR to Pay stabilization measures and with the overall goal of stabilizing and improving end to end HR to Pay. Tasks: Manage several Project Managers, each responsible for an element of the project and its associated project team. Manage the project during the development, implementation and operations startup by ensuring that resources are made available and that the project is developed and is fully operational within previously agreed time, cost and performance parameters. Formulate statements of problems; establishes procedures for the development and implementation of significant, new or modified project elements to solve these problems, and obtains approval thereof. Define and document the objectives for the project; determine budgetary requirements, the composition, roles and responsibilities and terms of reference for the project team. Prepare formal task proposals, work breakdown structures and compliance charts; Give briefings on progress and concerns of projects; Prepare draft evaluation plans, criteria and evaluation schedules. Apply

Our valued public sector client requires the services of a Secret cleared Intermediate Project Manager to support the regular business cycle as well as to align with HR to Pay stabilization measures and with the overall goal of stabilizing and improving end to end HR to Pay. Tasks: Manage projects during the development, implementation and operations startup by ensuring that resources are made available and that the project is developed and is fully operational within previously agreed time, cost and performance parameters. Formulate statements of problems; establishes procedures for the development and implementation of significant, new or modified project elements to solve these problems, and obtains approval thereof. Prepare formal task proposals, work breakdown structures and compliance charts. Define and document the objectives for the project; determine budgetary requirements, the composition, roles and responsibilities and terms of reference for the project team. Track and report progress of the project on an ongoing basis and at scheduled points in the life cycle; Give briefings on progress and concerns of projects. Apply

Our valued Public Sector Client is looking for a Senior Project Manager to support the Workplace Collaboration Services (WCS) Project. Scope: Development, procurement, and transition to an enterprise Workplace Communication Service providing: The WCS IP Telephony solution was developed as a planned replacement for the SSC Partner departments’ telephone networks. The WCS project will modernize the legacy telephone service with Voice over Internet Protocol (VoIP) telephony. Provide planning, design and integration of EON 911 VOIP services Must Haves: - University Degree in any field - PMP or Prince 2 - Secret Clearance Apply

Our valued Public sector client is in need of a Senior Project Manager to lead an email migration project from Outlook to M365. The scope of work includes, but is not limited to, the following: implementing best practices for IT service management; installing and configuring the latest Jira ticketing system documenting the series of OCIO services transforming collaboration, knowledge sharing, and information management practices; providing new tools to enable the workforce to adopt and benefit from cloud services; improving our network infrastructure and telecommunications; and enabling a mobile workforce; Our Candidate will have the following experience: 15 years experience as a Project Manager with 5 of those years working with federal government departments, agencies, or Crown Corporations At least 2 data centre migration project completed within the last 5 years for migrating data centre from one physical location to another within Canada for the federal government At least 1 project involving successful completion of an email migration from Outlook to M365 At least 1 project of experience involving negotiating with 3rd party vendors or service providers for project deliverables 8 years of experience developing project artefacts including Project Charters, budgets and schedules 8 years of experience analyzing and mitigating project risks for IT- related projects 8 years of experience providing project status reports to steering committees 1 project working on a medium-scale hardware and software transition project to geographically dispersed locations medium-scale is defined as having a project value of $3M or greater and involving transitioning a minimum of 3000 Desktops 1 project of experience working on a server transition/upgrade project involving over 350 geographically dispersed servers Apply

Our valued Public Sector Client is seeking a Int. Project Manager to Support Enterprise Wide Transformation Initiatives The specific work involves providing key support, knowledge, recommendations and strategic planning for senior leadership for new and ever evolving Enterprise Wide business requirements. Tasks: Developing and maintaining project schedules, documentation and a master schedule of all projects and resources Giving briefings on progress and concerns of project; Coordinating and preparing documentation in response to scheduled and unscheduled reports, returns and observations to update management on project progress; Preparing plans, charts, tables and diagrams to assist in analyzing or displaying problems; Ensuring management staff is provided with timely and accurate project information and status updates; Defining and documenting development team objectives; Apply

The Crown requires an Enhanced reliability cleared Senior Project Manager for the project to accomplish on time and within budget. Tasks: Prepare detailed work plans for work requested; Facilitate workshops, consultations, interviews and discussions with and between key stakeholders; Develop models, strategies, and approaches; Coordinated the development of business cases; Prepare presentations and diagrams; Provide change management strategies and support; Work with departmental project management tools and apply GC best-practices. Apply

Our valued public sector client is looking for a Secret Cleared Senior Project Manager to support numerous concurrent IM/IT-related projects utilizing project management methodologies. The resource will provide project management leadership, expertise and experience for the initiation, planning, implementation and project completions. The resource will be required to manage small, medium to large scale, complex, multi-team, multi-platform IM-IT systems development projects and/or infrastructure design and implementation projects. Responsibilities: Effectively applying project management methodology(ies) and enforce Department project processes and standards accordingly; Managing project plans by defining deliverables, identifying key milestones, reviewing project progress, and engaging in ongoing risk management; Issues Management: Set up the Issues Management Log for project issues, monitor and track status and report status. Escalate as required. Deliverable: Issues Log with all project issues recorded. Risk Management: Set up the Risk Management Log and record risks, monitor and track status and report status. Escalate as required. Deliverable: Risk Log with project risks recorded. Change Requests: Ensure all scope/change requests to baseline-configured items are documented with formal Change Requests and are reviewed and actioned as per the change request procedure and Change Management Board or authority. Deliverable: Documented Change Requests with CMB or authority decisions. Business Processes: Facilitate the documentation of the required business process requirements with OPI Sponsor, stakeholders and team to complement the technical solution. Document the business processes, roles, and responsibilities. Deliverable: Detailed Business Processes. Developing initial process and documentation templates for coordination of projects with Information Management and Technology Services (IM&TS) for Department clients and projects; Coordinating other Project Managers or Coordinators assigned to deliver sub project(s) of a complex project, managed by the Senior Project Manager; Performing project planning, develop project charter and project management plans for all knowledge areas; Creating, executing and maintaining project work plans and revising as appropriate to meet changing needs and project demands; Overseeing the development of a Project Business Case (e.g. business planning and program review) Maintaining existing plans, PPM Office tools, procedures and systems in use within the PPM Office that are needed to manage and direct PPM Office development activities; Must Haves Secret Clearance Valid PMP or Prince 2 certification 10yrs + experience as Project Manager Apply

Our Public Sector client requires a Senior Project Manager (10+ years) to work with clients, executives and representatives from the Chief Information Office as well as the Information and Service Management Directorate to support project reporting and monitoring for the M365 project. Responsibilites to Include: Identify Project Risk and Complexity Assessments (PCRA). Develop the overall project plan, the project schedule, benefits realization, and project governance by following ECCC project management framework (PMF). Manage and monitor the deliverables of the several project team members to ensure successful delivery of project elements. Liaise with other functional groups within Shared Services Canada (SSC) and ECCC IT Security and Privacy teams to ensure that project deliverables are scheduled, and resources are assigned. Manage the project during the planning, execution, implementation and transition to project closeout and operations, by developing a capacity plan to ensure that resources are available and that the project is developed and is fully operational within previously agreed time, cost and performance parameters. Formulate problem statements; establish procedures for the development and implementation of significant, new or modified project elements to solve these problems, and obtain approval thereof. Define and document the objectives for the project; determine budgetary requirements, the composition, roles and responsibilities an terms of reference for the project team. Must Haves: 10+ years within the last 15 years as a Project Manger Have a PMP, Prince2, or Certified Associate in Project Management (CAPM) Post-secondary degree, diploma, or certification in project management, information management, computer science or business administration Supported 3 Enterprise Content Management (ECM) or Information Management (IM) Projects within the last 10 years Support 4 Application Development, Application Implementation, or Modernization intiatives (at least one GOC project) in the last 10 year s Nice to Haves: 5 additional Application Development, Application Implementation, or Modernization intiatives Apply

S.i. Systems valued public sector client is currently seeking three (3) Senior, Enhanced Reliability Cleared, Project Managers to support various initiaitives and projects within their science and technical portfolio. This is a long term initiative with intentions to run for multiple years. The Successful Candidate Must Have: Minimum 3 projects within the past 10 years managing an IM/IT project for the Canadian Public Sector (Federal, Provincial, Municipal, or Crown Corporation) A valid PMP or Prince2 Certification Experience generating budget forecasts and spending reports Valid Enhanced Reliability Clearance Preference Will be Given to Candidates Who Also Possess: Significant experience with the development and management of the following project documents: Project Charter Project Lessons Learned Project Schedule Experience creating a project communication plan Tasks Include, but are not Limited to: Manage projects during the initiation, planning, execution and close-out phases; Monitor and report project progress on an ongoing basis and at scheduled points in the life cycle; Obtain project sign-off. Provide project management recommendations to the Project Authority and the ITS management team; Develop the project plan aligning with other projects that are directly linked and find opportunities to further streamline in working horizontally with partners in order to deliver integrated project artefacts such as plans, schedules, risks, etc.; Manage the project risk(s) and develop and maintain risk and issue plans, reports and/or processes; Manage the change management process, including identifying and securing approval for business requirements and any subsequent changes to the plans, costing or timeline(s); Prepare, refine and review written documentation, presentations, reports, dashboards and make oral presentations; Manage the project delivery and prepare and/or assist with project and release budget, costing and scheduling estimates; Prepare and/or assist with project and release implementation approaches, issue/quality management processes and organizational requirements; Manage the project schedule and prepare, refine and review Work Breakdown Structures (WBS), schedules, Quality Assurance plans and other project control documents; Prepare, refine and review performance reports and facilitate integration with other tools/reports as necessary; and Ensure appropriate planning measures are taken with internal and external stakeholders with respect to changes in work scope. Apply

Our valued Public Sector client in in need of a Senior Project Manager to support the modernization of their IM system. Tasks Include: Formulate statements of problems; establishes procedures for the development and implementation of significant, new or modified project elements to solve these problems, and obtains approval thereof Define and document the objectives for projects, including project charters, plans, financial management, risk and issue management, projected and actual expenditures financial monitoring Meet in conference with stakeholders and other project managers and states problems in a form capable of being solved. Prepare plans, charts, tables and diagrams to assist in analyzing or displaying progress, issues, risks, or problems; work with a variety of project management tools Must Have: Must already possess a Government of Canada Secret (Level 2) clearance or above Apply

Our team is growing!We are your Maritimes' John Deere Dealership with 15 locations to serve you.We are looking for a dedicated person to fill the role of Agricultural Technology Advisor at our Grand Falls NB location.Precision Agriculture (Precision Ag) is a method of farming that uses technological innovations – including GPS guidance, drones, sensors, soil sampling and precision machinery – in order to grow crops more efficiently. With precision ag, John Deere is the industry leader in providing farmers with the tools they need to monitor, manage, and maximize their farm operations.  From machine performance to field management to data analysis, customers are always connected to their machines, operators, and technology. The cloud-based platform makes it possible to pull valuable agronomic data out of every operation.Please note: If we are impressed with your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.Purpose:Provide expertise at the dealership surrounding crop production systems and agronomic best practices and build credibility with customers.ResponsibilitiesWork with the Integrated Solutions Manager in the delivery of the dealership’s John Deere agricultural technology services.Assists in leading the organization in the area of John Deere precision farming products and agronomic knowledgeEnsure understanding of John Deere agricultural technology solutions in sales, service, parts, and all other departmentsServe as the internal and external technical specialist for new technology farming productsWork directly with customers to optimize technology solutions for their operation.Record, analyze and monitor yields and data during plant/harvest.Creating field boundaries and maps with customers, automated steering, manage dataMay also support the dealership efforts with third-party providersRemains current on production practices, latest trends, and changes in industry Experience, Education, Skills and Knowledge2+ years' experience in an agriculture-related roleBilingualDealership sales, service, integrated solutions, training, or other related work experience with agricultural technology offerings preferredCertified Crop Advisor Certification considered an assetAbove average comfort level with standard desktop applications such as Microsoft Office and internet functionsDemonstrates leadership, organizational, project management, interpersonal, analytical and communication skillsAbility to work flexible hours and travel to store locations, customers, and customers' other advisorsBachelor's degree in Agronomy, Agriculture Business, Agriculture Mechanization, or equivalent experience preferred What We Offer:We offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan.We are now offering a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).Please submit your resume today!

WSP Canada Inc. (WSP) has an opportunity for an intermediate to senior level Occupational Hygiene and Safety (OHS) Project Management Professional to join our team to provide hazardous building materials abatement / remediation and occupational hygiene assessment services to our clients in Manitoba, Saskatchewan, and Northwest Ontario.TheProject Managerwill be involved in all stages of a project's life cycle (i.e., Proposal, Initiation, Planning, Execution, Monitoring and Control, and Closure) for consulting services related to hazardous building materials, occupational hygiene, and safety. Most components of this role will relate to OHS environmental consulting scopes. The role will be focused on areas such as hazardous building material surveys, occupational hygiene, mould, noise and indoor air quality assessments, safety consulting, desktop analyses, feasibility studies, research and much more. This project management role will work closely with field technicians and fellow senior advisors and ensure the correct delivery of projects within budget and schedule.If you are interested in a career in occupational hygiene and safety, have a strong interest in hazardous building materials and thrive in a fast-paced environment, this opportunity is for you.A day in the life:Reporting to the Prairies and North Occupational Hygiene and Safety Group Manager, your responsibilities will include but won't necessarily be limited to: Responsible for managing budgets, scope, schedules, resourcing and client satisfaction while working closely with professionals from WSP's teams across Canada and supported by experienced technical specialists, project coordinators and technicians. Must be familiar with the project scope and objectives, as well as the role and function of each team member in order to effectively co-ordinate the activities of the team. Use project management tools, methods, and best practices to plan and manage projects in a way that aligns with the expectations of stakeholders and meet business needs. The role is client-facing, and strong interpersonal skills combined with direct communication, ethics and integrity is a must. Must be action-orientated, resourceful and have the ability to hold self and others accountable. Technically competent in the assessment of buildings for various hazardous materials including asbestos, lead, PCBs, mercury components, ozone-depleting substances, and suspect visible mould growth and collecting bulk samples of suspect hazardous materials for laboratory analysis. Preparing and reviewing hazardous building materials assessment reports. Developing hazardous building materials management plans, safe work procedures, abatement specifications, and exposure control plans. Conducting hazardous building materials condition assessments. Conducting hazardous building material abatement/remediation inspections and air monitoring and preparing daily reports / project completion reports. Assisting with completion of indoor air quality and occupational hygiene projects, under the supervision and direction of a Certified Industrial Hygienist. Assisting clients with asset assessments, data management and compliance issues related to regulated materials. This position requires local and regional travel and occasional out-of-town assignments. Assignments will at times be in remote areas and under physically demanding conditions. Work could be indoors our outdoors. Light to moderate lifting may be required. What you'll bring to WSP ... Occupational Health and Safety or Environmental diploma / certificate / degree an asset with 3 - 8 years' experience in health and safety / hazardous materials / environmental assessments / monitoring or project management all an asset. Undergraduate degree in Engineering, Science, Environmental, Business or related discipline. Preference for those that have obtained industry related professional designations (e.g. CRSP, CIH, ROHT, etc.). Demonstrated experience with project financial tracking, and change management related to scopes of work. Understanding and adherence to the Project Management Body of Knowledge (PMI) Experience in identifying and mitigating against project risks and developing risk registers. Expertise in project planning, tracking and analysis (e.g., using MS Excel or similar programs). Highly organized, adaptable, a developing leader, and calm under pressure. Experience in managing multi-discipline team of consultants. Proven focus on the management of clients and subcontractors. Hazardous building materials training (e.g. AHERA Building Inspector Course, Asbestos Worker Course, Hazardous Materials Technician Course, Lead Inspector and Risk Assessor Course, Mould Assessment and Remediation Course, etc.) an asset. Unrestricted Class 5 Driver's License, personal vehicle, and a good driving record (drivers abstract required). Strong computer skills (e.g., Microsoft Word, Excel, PowerPoint). Enthusiasm and commitment to technical excellence. Strong interpersonal, oral, and written communication skills. Ability to adapt and work in a team environment as well as independently. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Why WSP? A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.The Project Manager - Mining Consulting will be involved in all stages of a project's life cycle (i.e. Initiation, Planning, Execution, Monitoring and Control, and Closure) for consulting services related to mining projects. Most components of this role will relate to engineering and/or environmental consulting scopes. The role will be focused on areas such as mine engineering design, environmental permitting, field investigations, desktop analyses, feasibility studies, research and many more. This project management role will work closely with technical managers and ensure the correct delivery of projects within budget and schedule.The successful individual will need to already be located in Yellowknife or Whitehorse or be willing to relocate. #WeAreWSP #globalminingA day in the life... Responsible for managing budgets, scope, schedules, resourcing and client satisfaction while working closely with professionals from WSP's teams across Canada, and supported by trained project coordinators. Must be familiar with the project scope and objectives, as well as the role and function of each team member in order to effectively co-ordinate the activities of the team Use project management tools, methods, and best practices to plan and manage projects in a way that aligns with the expectations of stakeholders and meet business needs. The role is client-facing, and strong interpersonal skills combined with direct communication, ethics and integrity is a must Must be action-orientated, resourceful and have the ability to hold self and others accountable What you'll bring to WSP... Undergraduate degree in Engineering, Science, Environmental, Business or related discipline minimum of five (5) years or work experience, including three (3) years of consulting and/or project management experience French and/or English speaking candidates will be considered demonstrated experience with project financial tracking, and change management related to scopes of work understanding and adherence to the Project Management Body of Knowledge (PMI) experience in identifying and mitigating against project risks and developing risk registers. expertise in project planning, tracking and analysis (e.g., using MS Excel or similar programs) highly organized, adaptable, a developing leader, and calm under pressure experience in managing multi-discipline team of consultants proven focus on the management of clients and subcontractors PMI Project Management Professional is an asset. experience in the use of MS Project and/or P6 Primavera WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Our Valued Public Sector Client is seeking a Senior Project Manager (10+ years) to create project artefacts in support of a migration of Dynamics On Premise to Dynamics 365 within the Public SectorMust Have:Significant Government of Canada experience2+ Projects creating project artefacts for migration on dynamics on premise to dynamics 36510+ years managing Risk/Issue LogsAgile Project Management experienceEnhanced Reliability ClearanceTasks:Collaborate directly with multi-disciplinary teamReport on progress at Daily/Weekly meetings.Analyze requirements and provide recommendations through collaboration with stakeholders.Communicate effectively using visual, oral, and written communications with colleagues and business clients in an IT environment.Define project deliverables by collaborating with team members and clients.Helping the manager to maintain the Project budget (forecasts and actuals) Apply

Full-time, permanentPosition summaryReporting to the director, accreditation programs, the manager, diagnostic imaging is responsible for providing leadership and management for the overall development, maintenance and delivery of the diagnostic imaging accreditation program. The manager provides leadership to diagnostic imaging program staff to ensure planned assessment activities are conducted by qualified, trained personnel. The manager also provides leadership to staff in conducting research and evaluating, maintaining and developing standards for the diagnostic imaging program.Duties and responsibilitiesDuties include but are not limited to the following:Assessment managementensure the development, maintenance and accurate up-to-date listing of diagnostic imaging facilities, accreditation status and contact information subject to DAP accreditationensure an accreditation schedule is developed for each facility/service including reference to any regional/corporate structure modelsensure initial assessments of new services/facilities are completed in a timely mannerensure all components of the on-site assessment are completed in a timely manner, e.g. technical, management and medical componentsensure desktop audit submissions are reviewed, evaluated and followed up as requiredensure focused assessments are conducted in a timely mannerensure knowledge of any significant issues arising during the assessment are responded to and reported to the director or deputy registrar in a timely mannerAssessing performance of facilitiesensure the appropriate evaluation of performance to the DAP accreditation standardsAccreditation report and awardensure accreditation reports are produced in a timely mannerensure reports identify best practices, opportunities for improvement, and nonconformances with associated time frames for submission of corrective actionsmonitor post-assessment activities to address nonconformances and work with the facility to ensure implementation within established time framesensure the timely creation of assessment reports, recommendations, briefing notes and documents requiring review and decision by the DAP CommitteeAssessor managementmaintain a roster of assessors by recruiting an appropriate number and skill mix, selecting and appointing assessors in accordance with competency-based selection criteria and program requirementsdefine peer assessor responsibilities and expectations through a contract or agreementensure the selection of an appropriate number and skill mix of assessors to complete the assessment activitiesmanage the ongoing education program for assessorsClient relationships and communicationestablish and maintain effective relationships and ongoing communication with facilities and organization leadersrespond to client enquiries and complaints and when needed, escalate to the director/deputy registrardevelop the communication tools such as mass email communications, the College Connector, and the College website in collaboration with the other managers, director, deputy registrar and the College communications departmentEducational programidentify learning needs of client organizations related to the accreditation standards, accreditation processes and cycledevelop, implement and evaluate education plans to address learning needs of DAP facilities and assessorsStandards managementidentify time frames for standards developmentensure a formal review process is completed to identify the need for new or revised standardsidentify objectives, parameters and time frames for new accreditation program developmentform advisory committees to support standards developmentensure advisory committee agendas and meeting materials are developedensure that a record of decisions made by the advisory committees, minutes, agenda and briefing notes are maintainedensure the advisory committees’ decisions are implemented in a timely and effective mannerensure the accreditation standards, criteria, criteria descriptors, reference material, mandatory requirements timelines, and evidence submission documentation are maintainedensure the development of assessor protocols and other assessment tools, e.g. initial assessment and focused visit protocolsensure the creation of associated education and supporting materialensure that transitional strategy for implementation of revised standards is identified, implemented and followedensure organizations have access to the most recent edition of the applicable accreditation standards, tools and processesensure queries related to the interpretation and the application of accreditation standards are addressed in a timely mannerHuman resource managementrecruit and select program staffensure appropriate orientation of program staff, set performance expectations, assess performance and oversee performance planstrain, coach and develop program staffreport any human resource issues to the directorQuality improvementparticipate as a member of the AP (Accreditation Program) Quality Improvement Committeesupport continuous improvement by participating in internal audits, management of nonconforming events, document and records management, and other elements of the quality management systemsupport the successful participation in external accreditation activitiesdevelop and implement policies, procedures, standardized processes and templates under the direction of the director and work collaboratively with the other AP programsregularly track and report on DAP activities and identified performance indicatorscollect data for the purposes of documenting, reviewing, analyzing, and identifying significant trendsidentify and analyze issues regarding the accreditation standards, assess significance and submit recommendations for resolutionOther dutiesattend meetings at the direction of the deputy registrar or directorcoordinate existing or improved procedures with the IT departmentparticipate in program strategic planning and development of departmental operational key performance indicatorsparticipate in program budget planning and developmentcommunicate and work effectively with DAP staff, external consultants, facilities, committees and other college departments and as it relates to assigned dutiesother duties as requiredSkills and qualificationsRequired skills and qualifications include:bachelor’s degree, preferably in a health-related discipline, management or businessRTR, RTMR, or RTNM certification from the Canadian Association of Medical Radiation Technologists (CAMRT) or certification from Sonography Canada would be an assetmust possess five or more years of management experience, with direct responsibility for the supervision of more than three members of staffknowledge and experience in accreditation programs, methodologies and quality systemsexperience in delivering education programsexperience in identifying risk and acting to mitigate the consequenceknowledge of information systems applications toolspossess a valid driver’s license and the ability to drive as required to fulfill the responsibilities associated with the positionability to collect, review and analyze dataability to deliver education and orientation programs utilizing a variety of recognized adult education methodologiesability to evaluate performance and develop continuous improvement and development plans and goalsability to implement or support various change management activitiesability to work cooperatively with others to produce innovative solutions The compensation range for this position is $100,270 to $125,337 per year.The College is committed to our ongoing journey to be a diverse, equitable and inclusive place to work. All interested applicants, regardless of age, family or marital status, physical or mental disability, race, colour, religion, place of origin, and ancestry, Indigenous identity, gender identity or expression, sex, sexual orientation political belief, socio-economic background, criminal conviction or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available upon request for candidates taking part in the recruitment and selection process. The College values the strength diversity brings to our workplace, so if you’re excited about a career at the College but your past experience doesn’t align perfectly with the current job postings or you are not ready to apply yet, we encourage you to create an employee profile in the careers portal and our HR team will be able to see your skills and proactively match you with other roles more closely aligned to your experience and skillset.The College of Physicians and Surgeons of BC is located on the unceded and traditional territory of the Coast Salish peoples, including the territories of the hən̓q̓əmin̓əm̓ speaking peoples―the xʷməθkʷəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations, and the Sḵwx̱wú7mesh-ulh Sníchim speaking peoples―the Sḵwx̱wú7mesh (Squamish) Nation.We acknowledge the rights and title of BC First Nations whose territories span across the province. These territories recognize that laws, governance, and health systems tied to lands and waters have existed here since time immemorial. How To ApplyAll applications for this position must be submitted via the College website: https://can232.dayforcehcm.com/CandidatePortal/en-US/cpsbc/Posting/View/310We thank all applicants for their interest; however, only those selected for an interview will be contacted. 

Closing Date: April 8, 2024 Join an exciting project vital to the future success of our operations! Find out more about the Fording River Extension Project (https://fordingriverextension.teck.com/) (FRX) on our website.Reporting to the Director, FRX Project, the Project Manager (known at Teck as Project Lead) is responsible for coordinating project management across multiple work packages. The FRX prefeasibility phase enables the planning and regulatory activities prior to mining which involves both desktop study work and field activities such as baseline data collection and exploration drilling. This is a temporary one-year position with opportunity to become permanent.To be successful, we require someone with strong communication and interpersonal skills, who is able to build relationships in a team and with people of varying backgrounds. Someone who is self-motivated, adaptable, and able to prioritize multiple tasks in a fast-paced environment. We are looking for someone with outstanding decision-making, problem-solving, and creative thinking abilities.Join us in the breathtaking Elk Valley of British Columbia. Here you will find outdoor adventure at your fingertips. Whether it's biking and skiing, or the laid-back atmosphere of fishing and hiking, there is something for everyone! Working a compressed work week with alternating Fridays off, come experience what work life balance is all about!Responsibilities: Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures Contribute to the development of the overall project strategy including integration between project design, project execution, engagement and regulatory approvals Collaborate with work package leads to coordinate execution of the annual summer exploration program, including road and pad construction, geology and geotechnical drilling, baseline data collection, compliance with regulatory approvals, and safety supervision Manage project schedules, financial approvals and monthly financial forecast, including communication with project leadership Generate project management deliverables to ensure predictable outcomes and meet the requirements of the project delivery framework Drive and facilitate effective coordination across multiple work packages and subject areas Lead in the preparation of deliverables for the Business planning cycles (Life of Mine, 5+5-year plan, annual budgeting) and project phase funding requests Report on the progress of the project versus plan and manage project records Qualifications: Bachelor's Degree in Engineering or Science, such as Forestry, Biology, Agriculture, Environmental Science, or Environmental Engineering, or other related field Professional accreditation, such as PMP, RPF, PBio, PAg, or registered, or eligible for registration, as a P.Eng with the Engineers and Geoscientists of British Columbia is considered an asset Minimum five years of work experience on projects including engineering design, environmental assessments, permitting, or construction, preferably with a portion in mining or a heavy industrial environment Knowledge of all aspects of project controls, project delivery, including prefeasibility and feasibility studies, detail design, procurement, construction, and commissioning Benefits:Teck employees receive a competitive compensation package that includes, but is not limited to, base salary plus the following benefits: Extended Health Benefits Health Spending Account Vacation Allotment Salary Range: $96,800The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity.Successful candidates must be willing to satisfy the pre-employment requirements of a pre-employment drug screen and three professional references.About TeckAt Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution.We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc.Teck has been named one of Canada's Top 100 Employers and is one of Canada's Top Employers for Young People .The pursuit of sustainability guides Teck's approach to business. Teck has been recognized as one of the Global 100 Most Sustainable Corporations by Corporate Knights and is ranked #1 in the Metals and Mining industry on the S&P Dow Jones Sustainability World Index (DJSI).Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.Learn more about Teck at www.teck.com or follow @TeckResources .Job Segment: Project Manager, Coal Mining, Compliance, Environmental Science, Technology, Mining, Legal, Science Apply now »

We are currently seeking aSenior Field Services Managerto join our team. This position will have the opportunity to work from home / remotely withinVancouver, BC. We are currently seeking aSenior Field Services Managerto join our team. This position will have the opportunity to work from home / remotely withinVancouver, BC.This position will work in collaboration with BC's Health Authorities. With our Health Authority partners, we are focused on delivering better outcomes for patients in BC, through the continuous improvement of services to clinical and healthcare support end users.Purpose of Position Provides direct supervision to a large team of technical support specialists Work is guided by operational and project objectives. Sets and communicates clear expectations for work outcomes and manages performance.Key Areas of Responsibilities Manages a larger field services team and/or a supplier relationship. Responsible for ensuring that SLAs are met in their area of responsibility. Manages the hiring process including evaluating potential candidates, interviewing, onboarding, training and offboardingManage team and individual goals and performance including performance coaching. Develop and mentor staff through open communication, training, and development opportunities. Works within general policies and management guidance, independently determining approach to managing daily operations. Ensures that team members are improving performance and service. Use information gathered at client and staff meetings to target areas of improvement. Receives feedback from the customers and reports it to the client delivery executive. Providing details regarding whether the clients' expectations have been met or not. Assists in escalation management of issues raised in the field. Supports leadership team in business process improvements.Qualifications Minimum 8-10 years' experience with desktop/software support & hardware (break/fix). Has managed a team consisting of 10+ team members. Minimum 5 years managerial/leadership experience.Practical knowledge of ITIL is required. ITIL v4.0 certification is preferred. A team player; someone comfortable working in a highly collaborative, team-oriented culture. Demonstrated strong leadership of personnel and of business objectives. Advanced verbal and written communication skills. Ability to prioritize work and operate under tight deadlines. Attentive to detail and ability to always follow-through to completionPhysical Requirements/Working Conditions Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Travel will be required as business dictates.Must have Driver's license and reliable personal transportationAbout NTT DATA Services NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.Job Segment: Cloud, Information Technology, IT Manager, Consulting, Technical Support, Technology

Application Deadline: 04/24/2024Address:250 Yonge StreetRole Mandate: The Digital Product Manager will support the design and delivery of digital experiences for a designated portfolio specific to the needs of commercial banking customers. They will aim to ensure the customer is at the center of plans, designs and development that digitally enables customers. Leverages customer insights to drive the overall customer experience definition and prioritization that enables a focus on what matters most to our customers. Provides product and process expertise to manage the business and people impacts of work. Works across functions, bringing together stakeholders to integrate technology across multiple channels, business groups, geographies and customer segments and ensure alignment with business goals.Role Responsibilities Include (but are not limited to):Develop and manage a multi-year vision, strategy, and roadmap for a designated portfolio by prioritizing customer feedback and data-driven insights; identifies emerging issues and trends to inform decision-makingMonitors and prioritizes issues related to customer experience, process performance and other key metrics for the portfolio; leads the resolution of issues where requiredMakes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.Work in cross-functional teams to lead digital initiatives from conception to launch by clearly communicating business requirements, partnering with technology partners on the solution build, and supporting change management and preparing the right collateral for a successful product launchDeliver key initiatives in alignment with the roadmap, defining clear outcomes and goals for each initiative with associated KPIs/Metrics to ensure success and alignment with the overall vision and strategy.Help determine business priorities and best sequence for execution of business/group strategyAnalyze customer data and information to provide insights and recommendations to drive adoption, reduce friction or solve meaningful problems encountered by our customersMonitor and track customer experience, process performance and other metrics; addresses any issues and incorporate enhancements feedback into agile team's backlogOwn the requirements/user stories/product needs backlogs and prioritization process in an Agile operating modelBuild change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiativesApplies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Builds effective relationships with internal/external stakeholders including third party suppliers, and collaborates with internal and external stakeholders in order to deliver against business objectives.Broader work or accountabilities may be assigned as neededMust-Have Skills:Typically, between 5-7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experiencePassion for discovering emerging technologies and innovative approaches to solve complex and non-routine problems, including exploring AI applicationsExpertise in designing digital experiences for B2B customers (SMB / Mid-market / Corporate Customers) - especially in at least one of the following areas: onboarding, servicing (live / virtual agents), payment issuance and acceptance, account management etc.A high level of curiosity, comfort with ambiguity and willingness to challenge the status quoGo-getter spirit, strong sense of ownership and eager to get things doneA track record of building and deploying digital initiatives across mobile, tablet & desktop within the financial services industryAbility to translate strategy, market trends, and customer needs into requirements and integrated, deployable feature sets.Knowledge of digital technology user interfaces, UX design practices, usability testing and digital analyticsExperience leading Agile teams and/or working in cross-functional teams.Nice to Have - Service Now ExperienceVerbal & written communication and presentation skills; ability to tell the art of the possible - In-depth / ExpertCollaboration & team skills; negotiating with tech and partner product teams to get things done - In-depth / ExpertAnalytical and problem-solving skills; creativity and ability to think outside the box - In-depth / ExpertData driven decision making; decisiveness over analysis paralysis - In-depth / ExpertGrade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.