Overview of salaries statistics of the profession "Desktop Support Specialist in Canada"

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

Application Support SpecialistVernon, BCDo you thrive in a dynamic and challenging environment with opportunities for continuous growth and development?The Application Support Specialist is primarily responsible for tier 2 Incident and Service Request management for Tolko’s Sales, Marketing and Logistics teams using Dynamics AX. You will assist in coordinating support from our internal resources, package vendors and consultants.Incident and problem resolution involves the use of diagnostic and request tracking tools, as well as requiring that the individual provide remote, in-person, and hands-on help at the desktop level. Support includes resolving technical issues and business operations and communicating issue resolution.The Application Support Specialist will identify solutions, contribute to process and procedure documentation, provide functional training, quality assurance testing, reporting support, utilizing resources and system capabilities effectively.What We’re Looking For:3 or more years of customer service and systems or application support experience in a support role or equivalentDemonstrated ability of ITIL Procedures, including Incident, Problem and Change ManagementDemonstrated ability of client/customer support in a medium to large businessBroad based business skills and acumenSound understanding of business concepts and processes together with technical systems experienceExperience with finance, work management, inventory, order to cash and customer relationship processesExperience with ERP technologies such as Microsoft Dynamics, Dynamics 365 or JDEWhat We Offer:An unyielding commitment to your personal safetyCompetitive pay and exceptional benefitsThe opportunity to work with the best and brightest in the industryA positive, dynamic, and inclusive work environmentAn open, innovative culture with diverse opportunitiesA commitment to investing in our people through training and developmentThe chance to live (and play) where you workWant to know what it’s like to work for Tolko? Click hereWho We Are:With state-of-the-art operations across western Canada, Tolko is a leading manufacturer of a wide range of forest products for customers around the world. For over 60 years, our family-owned company has been recognized by customers and business partners for being reliable, flexible, efficient and offering quality products. With the third generation of family leadership, we’re continuing that legacy today in our divisions throughout western Canada and joint ventures in the Southern United States.At Tolko, our values, vision and mission aren’t just what we believe. They’re how we work, live and serve our customers every day. Fundamental to our success is a diverse and committed workforce that thrives on change, building relationships, and a drive toward excellence.Grow Here, Achieve More:When you join Tolko, you’ll develop your skills and be encouraged to pursue diverse opportunities with a company that’s built on integrity, respect, and provides employees with the inclusive environment, support and opportunity to build great lives.COVID-19: Tolko prioritizes employees’ health and safety while contributing an essential service. Tolko has taken steps to ensure our workplace is safe and resistant to COVID-19 transmission – implementing procedures to ensure physical distancing, extra cleaning and sanitization of work areas.  Tolko adheres to all new requirements of federal and provincial health authorities.If this position sounds like a fit for you, we’d love to hear from you! Applications will be accepted at www.tolko.com until the position is filled.To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko’s job board at My Job Search (ultipro.ca) orCareers | Tolko Industries.We thank all candidates for their interest; however only those selected for an interview will be contacted.Follow us on LinkedIn, Facebook, and Twitter to stay up to date on Tolko news and job postings.

Our team is growing!We are your Maritimes' John Deere Dealership with 15 locations to serve you.We are looking for a dedicated person to fill the role of Agricultural Technology Advisor at our Grand Falls NB location.Precision Agriculture (Precision Ag) is a method of farming that uses technological innovations – including GPS guidance, drones, sensors, soil sampling and precision machinery – in order to grow crops more efficiently. With precision ag, John Deere is the industry leader in providing farmers with the tools they need to monitor, manage, and maximize their farm operations.  From machine performance to field management to data analysis, customers are always connected to their machines, operators, and technology. The cloud-based platform makes it possible to pull valuable agronomic data out of every operation.Please note: If we are impressed with your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.Purpose:Provide expertise at the dealership surrounding crop production systems and agronomic best practices and build credibility with customers.ResponsibilitiesWork with the Integrated Solutions Manager in the delivery of the dealership’s John Deere agricultural technology services.Assists in leading the organization in the area of John Deere precision farming products and agronomic knowledgeEnsure understanding of John Deere agricultural technology solutions in sales, service, parts, and all other departmentsServe as the internal and external technical specialist for new technology farming productsWork directly with customers to optimize technology solutions for their operation.Record, analyze and monitor yields and data during plant/harvest.Creating field boundaries and maps with customers, automated steering, manage dataMay also support the dealership efforts with third-party providersRemains current on production practices, latest trends, and changes in industry Experience, Education, Skills and Knowledge2+ years' experience in an agriculture-related roleBilingualDealership sales, service, integrated solutions, training, or other related work experience with agricultural technology offerings preferredCertified Crop Advisor Certification considered an assetAbove average comfort level with standard desktop applications such as Microsoft Office and internet functionsDemonstrates leadership, organizational, project management, interpersonal, analytical and communication skillsAbility to work flexible hours and travel to store locations, customers, and customers' other advisorsBachelor's degree in Agronomy, Agriculture Business, Agriculture Mechanization, or equivalent experience preferred What We Offer:We offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan.We are now offering a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).Please submit your resume today!

WSP Canada Inc. (WSP) has an opportunity for an intermediate to senior level Occupational Hygiene and Safety (OHS) Project Management Professional to join our team to provide hazardous building materials abatement / remediation and occupational hygiene assessment services to our clients in Manitoba, Saskatchewan, and Northwest Ontario.TheProject Managerwill be involved in all stages of a project's life cycle (i.e., Proposal, Initiation, Planning, Execution, Monitoring and Control, and Closure) for consulting services related to hazardous building materials, occupational hygiene, and safety. Most components of this role will relate to OHS environmental consulting scopes. The role will be focused on areas such as hazardous building material surveys, occupational hygiene, mould, noise and indoor air quality assessments, safety consulting, desktop analyses, feasibility studies, research and much more. This project management role will work closely with field technicians and fellow senior advisors and ensure the correct delivery of projects within budget and schedule.If you are interested in a career in occupational hygiene and safety, have a strong interest in hazardous building materials and thrive in a fast-paced environment, this opportunity is for you.A day in the life:Reporting to the Prairies and North Occupational Hygiene and Safety Group Manager, your responsibilities will include but won't necessarily be limited to: Responsible for managing budgets, scope, schedules, resourcing and client satisfaction while working closely with professionals from WSP's teams across Canada and supported by experienced technical specialists, project coordinators and technicians. Must be familiar with the project scope and objectives, as well as the role and function of each team member in order to effectively co-ordinate the activities of the team. Use project management tools, methods, and best practices to plan and manage projects in a way that aligns with the expectations of stakeholders and meet business needs. The role is client-facing, and strong interpersonal skills combined with direct communication, ethics and integrity is a must. Must be action-orientated, resourceful and have the ability to hold self and others accountable. Technically competent in the assessment of buildings for various hazardous materials including asbestos, lead, PCBs, mercury components, ozone-depleting substances, and suspect visible mould growth and collecting bulk samples of suspect hazardous materials for laboratory analysis. Preparing and reviewing hazardous building materials assessment reports. Developing hazardous building materials management plans, safe work procedures, abatement specifications, and exposure control plans. Conducting hazardous building materials condition assessments. Conducting hazardous building material abatement/remediation inspections and air monitoring and preparing daily reports / project completion reports. Assisting with completion of indoor air quality and occupational hygiene projects, under the supervision and direction of a Certified Industrial Hygienist. Assisting clients with asset assessments, data management and compliance issues related to regulated materials. This position requires local and regional travel and occasional out-of-town assignments. Assignments will at times be in remote areas and under physically demanding conditions. Work could be indoors our outdoors. Light to moderate lifting may be required. What you'll bring to WSP ... Occupational Health and Safety or Environmental diploma / certificate / degree an asset with 3 - 8 years' experience in health and safety / hazardous materials / environmental assessments / monitoring or project management all an asset. Undergraduate degree in Engineering, Science, Environmental, Business or related discipline. Preference for those that have obtained industry related professional designations (e.g. CRSP, CIH, ROHT, etc.). Demonstrated experience with project financial tracking, and change management related to scopes of work. Understanding and adherence to the Project Management Body of Knowledge (PMI) Experience in identifying and mitigating against project risks and developing risk registers. Expertise in project planning, tracking and analysis (e.g., using MS Excel or similar programs). Highly organized, adaptable, a developing leader, and calm under pressure. Experience in managing multi-discipline team of consultants. Proven focus on the management of clients and subcontractors. Hazardous building materials training (e.g. AHERA Building Inspector Course, Asbestos Worker Course, Hazardous Materials Technician Course, Lead Inspector and Risk Assessor Course, Mould Assessment and Remediation Course, etc.) an asset. Unrestricted Class 5 Driver's License, personal vehicle, and a good driving record (drivers abstract required). Strong computer skills (e.g., Microsoft Word, Excel, PowerPoint). Enthusiasm and commitment to technical excellence. Strong interpersonal, oral, and written communication skills. Ability to adapt and work in a team environment as well as independently. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! The Senior Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Operating as the primary point of contact for the TSMs with the delivery organization, SDS is tasked with keeping track of the activities processed by the delivery teams, ensuring activity plans are created together with the TSMs and CDMs and addressing the technical delivery challenges throughout the customer lifecycle. This role also involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.What you'll do • SDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle • Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations • Serve as an escalation point for technical issues related to the EOS customer landscape • SDS acts as the primary contact from the EOS delivery teams in the different service areas - Service Request Fulfilment, Incident Management, Event Management and Problem Management • Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc. • Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines • Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred) • Proven ability to manage operational tasks, handle customer escalations, and drive process improvements • Ability to thrive in a high-pressure environment and consistently add value to customers and the organization • Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery • Collaborate with Product Development and support for roadmap, feature and bug fixes • Proficient in analytical and solution-oriented thinking • Excellent written and verbal communication skills in EnglishWhat you bring • Bachelor's degree or higher in Computer Science, Engineering, or Information Management • 9+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS) • Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase • Advanced technical background in Linux-based server operating systems • Project management skills to efficiently handle customer projects and resolve issues would be a desirable skillMeet the team As a market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on-premise to cloud, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. Within the Product Engineering (PE) board area, the mission of SAP Enterprise Cloud Services (ECS) organization is to pave the path for the future SAP by delivering end-to-end Managed services experience during a customer's cloud transformation journey. We strive to provide a spectrum of cloud deployment options for our customers with our infrastructure, our partners and through public cloud infrastructures. #SAPECSCareers We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 88,700 - 185,400 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com Requisition ID: 388167 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-HybridRequisition ID: 388167 Posted Date: Mar 29, 2024 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: Toronto, ON, CA, M5K 1B7

Posting Title ISL 24R - CDW Specialist Position Classification Information Systems R24 Union GEU Work Options Remote Location Abbotsford, BC V2S 1H4 CACampbell River, BC V9W 6Y7 CACranbrook, BC V1C 7G5 CAFort Nelson, BC V0C 1R0 CAHope, BC V0X 1L0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASmithers, BC V0J 2N0 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $78,729.94 - $ 89,687.19 annually which includes a 6.6% Temporary Market Adjustment* Close Date 4/8/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Social Dev & Poverty Reduction Ministry Branch / Division Information Services Division Job Summary Make a difference in this rewarding career opportunityThe Information Services Division are technology leaders, planning and delivering successful solutions with information management and information technology (IM/IT) services to both the Ministry of Social Development and Poverty Reduction and the Ministry of Children and Family Development. The division also provides IM/IT resource planning, decision-making, project and issues management, security and privacy functions, and desktop support. Our guiding principle is to promote a service delivery culture that is respectful, fosters positive relationships, and promotes creative problem solving with all our staff and partners in the Social Sector.To provide technical expertise and advice in the design and development of new and/or enhanced custom applications, lead the technical implementation of custom applications, conduct technical quality assurance audits / post implementation reviews, design, code, test and implement application fixes, and update, document and support infrastructure related tools and utilities.Job Requirements: Degree in Computer Science, Software Engineering or other related field and a minimum of 2 years of *recent related experience; OR Diploma or Certificate in Computer Science, Software Engineering or other related field and a minimum of 3 years of *recent related experience may be considered; OR An equivalent combination of education and experience may be considered. *Recent related experience must include each of the following: Experience in automating operations. Experience in development with relational database systems, Structured Query Language, relational data modeling and data management principles, structured analysis and design, and documentation of business requirements. Preference may be given to applicants with one or more of the following: Experience in data security. Experience in emerging technologies such as Cloud Computing. Experience in data warehouse design methodologies and architecture. Experience in multidimensional data models. Experience using Cognos. Experience using Power BI. For questions regarding this position, please contact [email protected] .About this Position: Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill future temporary and permanent vacancies. Please refer to MyHR for more information on Temporary Market Adjustments . Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Information Management/Information Technology

What This Position is All About The role of an Operations Support Associate is to plan, organize and prioritize tasks to help the store in all operations and maintain a safe and healthy work and shopping environment. Who You Are: Sees ahead clearly, is knowledgeable and has a capability for a big picture perspective. Generates a variety of approaches to problem solving including new and novel ideas. Creates a sense of community in the team. You Also Have: Full flexibility with schedule (including evenings and weekends) Customer focused Detail oriented Ability to function as part of a team Ability to adapt to an ever changing work environment Able to lift 70 lbs As The Operations Support Associate, You Will: Responsible for the accuracy, efficiency and integrity of Company operating policies Complete minor mechanical and non-mechanical repairs Responsible for inspections, assessing repairs/retrofits, performing work as necessary Ensure that the company standards of housekeeping are maintained, safe work practices How Often You May Travel: NA Your Life and Career at HBC: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount#HBInventoryAssociate Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence and infrastructure.Provide support for GDBT infrastructure and helpdesk primarily for the Montreal plant and will also provide first-level support for other locations including Markham, Northbrook, Ames, Avon, and Sao Paulo. Provide support for infrastructure projects. This position will also provide helpdesk coverage as needed. Helpdesk coverage will include local and remote support, software deployment, troubleshooting, and support of PCs, networks, and phones for users in Barilla Region Americas. This position will collaborate with Global GDBT on global initiatives as needed. 1. Support network, PC, telephony, mobile, and server projects. 2. Provide user support for other Barilla Region Americas systems. 3. Provide coverage for the helpdesk as needed for all Barilla sites in the USA, Canada, and Brazil. 4. Provide remote support to other Barilla Region Americas sites. Support includes but is not limited to PC, network, and server support. Work with designated contacts in international locations. 5. Maintain accurate equipment inventories (e.g. PCs, printers, phones, mobile phones, etc.) by following proper processes when deploying, retrieving, or retiring equipment. 6. Proactively identify, escalate, and help resolve issues as they arise. 7. Participate in training and support of end users. 8. Successfully complete GDBT projects that align with the business strategy and GDBT guidelines. 9. Collaborate with global GDBT on global initiatives, while meeting initiative deadlines. 10. Follow all other processes and procedures as defined by the local/Global GDBT departments and company policy. 11. Other duties as assigned.* Bachelor's degree or specialized training / equivalent work experience * Excellent communication and interpersonal skills * At least 1 year experience providing end-user support for PCs & and phones. * At least 1 year experience delivering small to mid-sized infrastructure projects. * Experience supporting networks, and servers - rack mounting gear, connecting cables, and fiber optic. * Experience providing remote support via telephone, or remote desktop technology. * Ability to prioritize multiple tasks to ensure end-user satisfaction. * Experience with Windows 10 and MS Office including Outlook. * Experience supporting a data center in a virtual environment a plus. * Experience working in a global environment is a plus. * Experience with network implementation and setup. Cisco experience or CCNA a plus. * Experience with SCCM and software distribution is a plus. * Experience working for a CPG or manufacturing company a plus. * Fluent in English and French * Travel: 25% - Domestic & International - Travel to the Markham, Ontario office and US office on a quarterly basis.

We are currently seeking aSenior Field Services Managerto join our team. This position will have the opportunity to work from home / remotely withinVancouver, BC. We are currently seeking aSenior Field Services Managerto join our team. This position will have the opportunity to work from home / remotely withinVancouver, BC.This position will work in collaboration with BC's Health Authorities. With our Health Authority partners, we are focused on delivering better outcomes for patients in BC, through the continuous improvement of services to clinical and healthcare support end users.Purpose of Position Provides direct supervision to a large team of technical support specialists Work is guided by operational and project objectives. Sets and communicates clear expectations for work outcomes and manages performance.Key Areas of Responsibilities Manages a larger field services team and/or a supplier relationship. Responsible for ensuring that SLAs are met in their area of responsibility. Manages the hiring process including evaluating potential candidates, interviewing, onboarding, training and offboardingManage team and individual goals and performance including performance coaching. Develop and mentor staff through open communication, training, and development opportunities. Works within general policies and management guidance, independently determining approach to managing daily operations. Ensures that team members are improving performance and service. Use information gathered at client and staff meetings to target areas of improvement. Receives feedback from the customers and reports it to the client delivery executive. Providing details regarding whether the clients' expectations have been met or not. Assists in escalation management of issues raised in the field. Supports leadership team in business process improvements.Qualifications Minimum 8-10 years' experience with desktop/software support & hardware (break/fix). Has managed a team consisting of 10+ team members. Minimum 5 years managerial/leadership experience.Practical knowledge of ITIL is required. ITIL v4.0 certification is preferred. A team player; someone comfortable working in a highly collaborative, team-oriented culture. Demonstrated strong leadership of personnel and of business objectives. Advanced verbal and written communication skills. Ability to prioritize work and operate under tight deadlines. Attentive to detail and ability to always follow-through to completionPhysical Requirements/Working Conditions Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Travel will be required as business dictates.Must have Driver's license and reliable personal transportationAbout NTT DATA Services NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.Job Segment: Cloud, Information Technology, IT Manager, Consulting, Technical Support, Technology

Job Description Civeo Crown Services is currently looking to fill a position for a Front Office Administrator (FOA) at our Athabasca lodge for a Temporary Position. The successful candidate will be responsible for providing administrative support with a particular focus on reservations and customer service. The FOA will work as a member of the Front Office Team to achieve overall performance goals identify opportunities and maintain an efficient, effective work environment. Reporting to the designated supervisor, the successful candidate will work 20 days on and 10 days off rotation, which may include days, nights, weekend shifts and statutory holidays. Key Responsibilities: • Providing administrative support to the Front Office Supervisor • Data Entry • Guest Services (handling reservation and guest inquiries both in person and over the telephone) • Provide exceptional customer service • Other duties as assigned Qualifications: • Ability to meet deadlines (email, telephone inquiries, guest inquiries) • Computer literate with Microsoft Office programs, and Hotel reservation systems • Must be willing to work shift work • Previous hotel experience working in a front desk capacity is an asset • Attention to detail and problem-solving ability • Ability to work independently with little supervision • Ability to multitask and work in a fast paced environment • Possess a positive, friendly and professional attitude • Ability to work well with peers in a group environment • Excellent verbal and written communication skills • Excellent organizational and time management skills Working Conditions • Ability to work in rotational shifts in a remote environment • Manual dexterity required to use desktop computer and peripherals • Overtime as required While we own an incredible responsibility to provide remarkable service to our guests from various walks of life, we are also strongly committed to providing inclusive, equitable and respectful workplace to our employees and for our communities we serve. We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce. In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies. All those qualified individuals who would further contribute to our diversification are encouraged to apply.

MST Global builds integrated hardware products and software platforms that power digital transformation in the mining industry. Our solutions are mission-critical for maintaining and improving safety, efficiency and productivity in mine operations around the world. Join our HELIX Dispatch product development team as our new Software QA Specialist! We’re a small but growing team, and we’re looking for a QA professional with a technical background and a proactive mindset who can help us create a culture of quality and take ownership of and improve how we do software testing. Reporting to the team’s Software Development Manager, and working closely with our Developers and Product Manager, you will be based in our Greater Vancouver office located in Port Moody (right near the Inlet Centre SkyTrain station). We’re generally quite flexible with hybrid arrangements, although we are looking for someone who is willing to work together with the team in the office a few days each week, and you will from time to time need to work with physical hardware equipment in our test lab. In this role, you will have the opportunity to:Become an expert on the HELIX Dispatch product, the entire HELIX platform, and the business domain of underground miningDevelop test plans and build test cases for releases and regression test cyclesExecute manual test cases and report defects in a clear and organized wayPlan and develop new suites of automated tests, including evaluating whether we should invest in new automated testing tools or frameworksPlan and execute integration tests that bring together constellations of custom hardware devices, on-board vehicle touchscreens, and web/desktop software applicationsPlan and perform exploratory testing, usability testing, and performance testing, and make recommendations for product improvementsCollaborate with developers to troubleshoot issuesTake part in design reviews, with a mindset of encouraging “design for testability” at the earliest stagesTake part in planning and estimation, both for Scrum sprints, and for larger projects and releasesTrack and report on quality metricsSuggest and drive improvements to our QA, development, and delivery processesHelp create a culture of quality and doing the job rightHelp us maintain our positive and fun team atmosphere and good working relationshipsOur ideal candidate would have these qualifications and soft skills:Previous experience in software QA, with preferably a minimum of 5 years in QA or related software/technical rolesA degree or diploma in a relevant technical field is preferred, but we’ll consider equivalent skills, knowledge, and experienceHands-on experience with building automated tests using any tool or frameworkExperience with test case databases or test case management systems (we currently use Azure DevOps)Some experience with programming/scripting and source control (the ability to read code to understand logic, and the ability to do scripting for automating tests and other tasks, would be valuable)Some experience with databases and SQLComfortable with Windows and Linux including the command lineA strong ability to communicate and explain things clearly, both verbally and in writingAn eagerness to learn, and an ability to learn quicklyA willingness to ask questions, ask for help, and question our assumptionsA good sense of quality, which includes not just technical correctness but also always thinking about the needs and expectations of the customer and end users in the fieldAny knowledge or experience of the mining industry or a similar industry involving heavy equipment, industrial processes, or fleet management is a plusAny experience with process improvement or Quality Management Systems is a plusAbout MST Global:MST is a global company, founded in Australia in 1989 and now part of the Komatsu Group, specializing in mining and tunneling technology that empowers our customers to unearth safety and productivity improvements. With a global reach across six continents, the company specializes in the design, development, manufacture, deployment, and support of mission-critical digital solutions for voice and data; vehicle and personnel tracking; and safety solutions in underground and surface environments. A pioneering force within the mining industry, the company does business with over 300 mine sites worldwide, a mix of blue chip and mid-tier mining companies. MST is a vertically integrated company incorporating hardware and software product development; assembly; direct sales; project management and deployment resulting in turn-key configurable solutions. The customer experience is further tailored using managed services to offer support and maintenance, remotely or on-site, over the life of the relationship. MST’s vision is to be the number one choice in digital transformation for harsh industrial environments. MST’s mission is to partner with our customers to empower safety and productivity solutions tailored to their industry needs.

Job Description Civeo Crown Services Employees LP is currently looking to fill a position for a Front Office Administrator (FOA) at our SURMONT lodge. The successful candidate will be responsible for providing administrative support with a particular focus on reservations and customer service. The FOA will work as a member of the Front Office Team to achieve overall performance goals identify opportunities and maintain an efficient, effective work environment. Reporting to the designated supervisor, the successful candidate will work 20 days on and 10 days off rotation,10-hour shifts which may include days, nights, weekend shifts and statutory holidays.Key Responsibilities:• Providing administrative support to the Front Office Supervisor• Data Entry• Guest Services (handling reservation and guest inquiries both in person and over the telephone)• Provide exceptional customer service• Other duties as assignedQualifications:• Ability to meet deadlines (email, telephone inquiries, guest inquiries)• Computer literate with Microsoft Office programs, and Hotel reservation systems• Must be willing to work shift work• Previous hotel experience working in a front desk capacity is an asset• Attention to detail and problem-solving ability• Ability to work independently with little supervision• Ability to multitask and work in a fast paced environment• Possess a positive, friendly and professional attitude• Ability to work well with peers in a group environment• Excellent verbal and written communication skills• Excellent organizational and time management skills• Must be able to pass a pre-access Drug & Alcohol testWorking Conditions• Ability to work in rotational shifts in a remote environment• Manual dexterity required to use desktop computer and peripherals• Overtime as requiredWhile we own an incredible responsibility to provide remarkable service to our guests from various walks of life, we are also strongly committed to providing inclusive, equitable and respectful workplace to our employees and for our communities we serve.We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce. In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies. All those qualified individuals who would further contribute to our diversification are encouraged to applyCiveo is committed to the principle of employment equity. We welcome diversity and encourage all who are qualified to express their interest.

Application Deadline: 05/02/2024Address:100 King Street WestMonitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Ensures alignment between values and behaviour that fosters diversity and inclusion.Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent.Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Provides strategic input into business decisions as a trusted advisor.Manages complexity across business value, technology and interaction models.Recommends and implements solutions based on analysis of issues and implications for the business.Identifies emerging issues and trends to inform decision-making.Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.Helps determine business priorities and best sequence for execution of business/group strategy.Acts as the prime subject matter expert for internal/external stakeholders.Monitors and tracks performance, and addresses any issues.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.Supports deployment activities, managing implementation issues to resolution.Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.Collaborates and engages with the appropriate areas across the bank.Develops or helps to develop the knowledge assets required for the operation.Promotes adherence to standards and industry best practices.Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Implements changes in response to shifting trends.Broader work or accountabilities may be assigned as needed.Qualifications:Experience with End User Computing technologies (Windows, SCCM, VDI, etc.)Troubleshooting across technologies (desktop, network, servers) and familiarity with Troubleshooting tools (Systrack, wireshark, etc. )Experience with Mobility management and deployment tools (InTune, AirWatch, MDM)Typically 7-10 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.Technical and/or business functional knowledge of systems, tools, timing, and dependencies.Seasoned professional with a combination of education, experience and industry knowledge.Prefer 7-10 years of Capital Markets experienceGrade:8Job Category:People Manager / GestionnaireWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Application Deadline: 05/16/2024 Address: 100 King Street West Job Family Group: Technology Ensures the seamless and continuous delivery of end user computing services to trade floor employees through a combination of proactive strategic planning and reactive tactical measures, as appropriate. Deftly builds and manages relationships with staff of various seniorities including executives. Operates in a highly time sensitive, high urgency environment. Through a combination of oversight and hands on activities, monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Provides strategic input into business decisions as a trusted advisor through Identification of emerging issues and trends to make informed decisions. Recommends and implements solutions based on analysis of issues and implications for the business. Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals. Monitors and tracks operation and team performance, and addresses any issues. Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution. Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution. Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas. Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning. Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. Qualifications: Experience with End User Computing technologies (Windows, SCCM, VDI, etc.) Strong leadership capabilities coupled with professional acumen and the ability to negotiate positive outcomes in difficult situations Ability to operate professionally in a demanding and stressful environment Troubleshooting across technologies (desktop, network, servers) and familiarity with Troubleshooting tools (Systrack, wireshark, etc. ) Experience with Mobility management and deployment tools (InTune, AirWatch, MDM) Typically 7-10 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business. Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting. Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience. Technical and/or business functional knowledge of systems, tools, timing, and dependencies. Seasoned professional with a combination of education, experience and industry knowledge. Prefer 7-10 years of Capital Markets experience Compensation and Benefits: $92,400.00 - $171,600.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.

Business Support SpecialistHead Office (Surrey), BC, 9850 King George Blvd #1500, Surrey, British Columbia, Canada Req #2880Friday, April 5, 2024We're searching for a Business Support Specialist. The focus will be supporting Acturis system. Are you searching for new possibilities? Discover what's possible, with Westland. The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.As a Business Support Specialist, you're a natural problem solver who loves to troubleshoot systems and network issues and embrace new ideas and innovative solutions to create positive, efficient user experiences for our employees. This is a hybrid position if you are based in Greater Vancouver. There will be opportunity to work fully remotely if you are based outside of BC.Interested in learning more? Why you'll love Westland: An open, flexible and welcoming workplace Plenty of opportunities to grow and learn Autonomy to own your own success Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds Total rewards program that takes care of your financial, physical, and mental health Flexible paid Commemorative Days to celebrate days important to you Amplifying Communities Program to support causes that matter most to our employees Why we'll love You: Have experiences in using Acturis system Passion tosolve complex problems, as well as drive impact and productivity through technology Be forward-looking while supporting our legacy and future state environments Thrive when it comes time to implement, administer, and troubleshoot network infrastructure devices and cloud workloads A critical thinker who loves to analyze and problem-solve issues Collaborative approach to ensure you can deliver thoughtful and complete work Proficient in the use of remote desktop management and support tools as well as workstation configurations and desktop PCs Minimum three years' experience in a Service Desk role, providing support in Microsoft environments (Active Directory, Office 365) and Adobe applications Bonus: Experience with ServiceNow Once here, you'll: Be a contributing member of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds. Be a key point of contact for any inquiries about Acturis system Think two steps ahead by anticipating potential issues or bottlenecks and identifying possible solutions Safeguard the security of our information systems and networks by thinking two steps ahead and anticipating potential issues or bottlenecks and identifying possible solutions Manage and monitor a wide range of systems issues, collaborating with other technical teams as needed. Want to get to know each other better? Send your resume our way.You belong here We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.If you require a disability -related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at [email protected] details Job Family Active Jobs and Positions Pay Type Salary Apply Now Head Office (Surrey), BC, 9850 King George Blvd #1500, Surrey, British Columbia, Canada

Application Deadline: 04/26/2024Address:100 King Street WestBilingual - English and French-Verbal and Written communication skillsProvides loan closing and portfolio monitoring support in a professional and timely manner. Facilitates the loan closing process, commitment management and the booking and accounting of the loan portfolio ensuring all required policies, guidelines and standards are met. Delivers exceptional customer service by providing responsive, accurate, consistent, knowledgeable services and support.Acts as a subject matter expert and first contact for escalation.Provides advice and guidance to assigned business/group on implementation of solutions.Builds effective relationships with internal/external stakeholders.Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required.Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.Processes more complex transactions and activities.Resolves discrepancies/ exceptions for mostly routine situations, some may require further analysis, or escalates as required.Organizes work information to ensure accuracy and completeness.Supports the development of tools and delivery of training focused on delivering business results.Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.Participates in deal closing events to ensure conditions and funding requirements have been met.Analyzes the credit documentation to the credit approval, structures the loan parameters on the lending system and communicates deal information to deal stakeholders.Tracks and monitors credit, legal and compliance documentation/collateral and participates in the follow up and escalation process when issues are identified.Gathers additional documentation from the customer and/ or internal/external stakeholders to ensure all required information is available to fulfill client requests.Manages customer documentation to ensure that records are maintained in a proper manner.Investigates and addresses customer services issues according to established parameters, referring or escalating as required.Collaborates with internal and external stakeholders to deliver on business objectives.Analyzes data and information to provide insights and recommendations.Develops knowledge around a customer's business, industry, and market in effort to better service their needs.May prepare legal documents.Collaborates in identifying, recommending and implementing workflow improvements to deliver a more efficient operation.Focus may be on a business/group.Thinks creatively and proposes new solutions.Exercises judgment to identify, diagnose, and solve problems within given rules.Works mostly independently.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Knowledge and understanding of business unit's key products and services, processes and controls - Good.Knowledge of standard desktop applications and department systems and applications - Good.Understanding of business unit's risk and regulatory requirements - Good.Accurate data entry skills.Specialized knowledge from education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Annual base salary: 44,500.00 - 63,500.00 CAD Annual. The base salary range represents the anticipated low and high end of the BMO Financial Group's salary range for this position. Actual salaries will vary and will be based on various factors, such as skill, experience, and qualification for the role. This position is also eligible for a bonus plan. Base salary is one component of BMO Financial Group's total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.To view more details of our benefits, please visit: jobs.bmo.com/ca/en/Total-Rewards Grade:5Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! The Senior Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Operating as the primary point of contact for the TSMs with the delivery organization, SDS is tasked with keeping track of the activities processed by the delivery teams, ensuring activity plans are created together with the TSMs and CDMs and addressing the technical delivery challenges throughout the customer lifecycle. This role also involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.What you'll do • SDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle• Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations • Serve as an escalation point for technical issues related to the EOS customer landscape • SDS acts as the primary contact from the EOS delivery teams in the different service areas - Service Request Fulfilment, Incident Management, Event Management and Problem Management • Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc. • Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines • Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred) • Proven ability to manage operational tasks, handle customer escalations, and drive process improvements • Ability to thrive in a high-pressure environment and consistently add value to customers and the organization • Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery • Collaborate with Product Development and support for roadmap, feature and bug fixes • Proficient in analytical and solution-oriented thinking • Excellent written and verbal communication skills in EnglishWhat you bring • Bachelor's degree or higher in Computer Science, Engineering, or Information Management• 9+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS) • Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase • Advanced technical background in Linux-based server operating systems • Project management skills to efficiently handle customer projects and resolve issues would be a desirable skillMeet the team As a market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on-premise to cloud, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.Within the Product Engineering (PE) board area, the mission of SAP Enterprise Cloud Services (ECS) organization is to pave the path for the future SAP by delivering end-to-end Managed services experience during a customer's cloud transformation journey. We strive to provide a spectrum of cloud deployment options for our customers with our infrastructure, our partners and through public cloud infrastructures. #SAPECSCareersWe build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected] For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 388273 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 388273 Posted Date: Apr 8, 2024 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: Toronto, ON, CA, M5K 1B7

Application Deadline: 04/26/2024 Address: 100 King Street West Job Family Group: Customer Shared Services Bilingual - English and French-Verbal and Written communication skills Provides loan closing and portfolio monitoring support in a professional and timely manner. Facilitates the loan closing process, commitment management and the booking and accounting of the loan portfolio ensuring all required policies, guidelines and standards are met. Delivers exceptional customer service by providing responsive, accurate, consistent, knowledgeable services and support. Acts as a subject matter expert and first contact for escalation. Provides advice and guidance to assigned business/group on implementation of solutions. Builds effective relationships with internal/external stakeholders. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required. Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements. Processes more complex transactions and activities. Resolves discrepancies/ exceptions for mostly routine situations, some may require further analysis, or escalates as required. Organizes work information to ensure accuracy and completeness. Supports the development of tools and delivery of training focused on delivering business results. Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting. Participates in deal closing events to ensure conditions and funding requirements have been met. Analyzes the credit documentation to the credit approval, structures the loan parameters on the lending system and communicates deal information to deal stakeholders. Tracks and monitors credit, legal and compliance documentation/collateral and participates in the follow up and escalation process when issues are identified. Gathers additional documentation from the customer and/ or internal/external stakeholders to ensure all required information is available to fulfill client requests. Manages customer documentation to ensure that records are maintained in a proper manner. Investigates and addresses customer services issues according to established parameters, referring or escalating as required. Collaborates with internal and external stakeholders to deliver on business objectives. Analyzes data and information to provide insights and recommendations. Develops knowledge around a customers business, industry, and market in effort to better service their needs. May prepare legal documents. Collaborates in identifying, recommending and implementing workflow improvements to deliver a more efficient operation. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Knowledge and understanding of business units key products and services, processes and controls Good. Knowledge of standard desktop applications and department systems and applications Good. Understanding of business units risk and regulatory requirements Good. Accurate data entry skills. Specialized knowledge from education and/or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Annual base salary: 44,500.00 - 63,500.00 CAD Annual. The base salary range represents the anticipated low and high end of the BMO Financial Group's salary range for this position. Actual salaries will vary and will be based on various factors, such as skill, experience, and qualification for the role. This position is also eligible for a bonus plan. Base salary is one component of BMO Financial Groups total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: jobs.bmo.com/ca/en/Total-Rewards Compensation and Benefits: $44,500.00 - $82,500.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.

Our client is seeking a Senior Technical Support Specialist to analyze and resolve ticket issues related to networks, workstations, operating systems in a Microsoft environment. Responsibilities:Conduct ticket management and troubleshooting activities adhering to corporate Service Level Agreements.Analyze and resolve ticket issues encompassing servers, storage, workstations/laptops, backup systems, LAN/WAN infrastructure, routers, switches, firewalls, and operating systems using approved remote management tools.Document all issues and resolutions meticulously in the company's PSA (Autotask) and Documentation (ITGlue) Platforms. Update PSA and Documentation platforms to reflect changes in client environments or processes.Develop and maintain the technical skills, knowledge, and certifications required for superior performance as a Technical Consultant.Participate in organizational training programs as part of professional development.Contribute to on-call rotation and after-hours support duties.Prioritize and triage problems impacting client IT services for efficient resolution.Coordinate with ServiceDesk, third-party vendors, and other internal IT teams as necessary.Notify customers of issues, outages, and remediation status as required.Maintain ongoing communication within the team and with external stakeholders regarding known issues and resolution steps.Translate complex technical information into understandable terms for non-technical individuals.Evaluate and test products, making recommendations. Must-Haves:8+ years of technical support and helpdesk expertiseAnalyze and resolve ticket issues encompassing servers, storage, workstations/laptops, backup systems, LAN/WAN infrastructure, routers, switches, firewalls, and operating systems using approved remote management tools.Proficient in Microsoft (Exchange, Office 365, Teams, desktop, server operations and administration)Proficient in diagnosing network issues and supporting network and servers infrastructures such as: Active Directory, DNS, DHCP, File Servers, Group Policy, User Accounts, Network and servers Infrastructure Monitoring Based in EdmontonNice-to-Haves:Certifications and/or bachelor’s degree to support experience. Virtualization and security technology experience Storage and backup technology experience Apply

Application Deadline: 04/28/2024Address:340 Albert StBMO is hiring a Deal Specialist to join the Commercial Lending team in Ottawa, Ontario.Provides loan closing and portfolio monitoring support in a professional and timely manner. Facilitates the loan closing process, commitment management and the booking and accounting of the loan portfolio ensuring all required policies, guidelines and standards are met. Delivers exceptional customer service by providing responsive, accurate, consistent, knowledgeable services and support.Acts as a subject matter expert and first contact for escalation.Provides advice and guidance to assigned business/group on implementation of solutions.Builds effective relationships with internal/external stakeholders.Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required.Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.Processes more complex transactions and activities.Resolves discrepancies/ exceptions for mostly routine situations, some may require further analysis, or escalates as required.Organizes work information to ensure accuracy and completeness.Supports the development of tools and delivery of training focused on delivering business results.Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.Participates in deal closing events to ensure conditions and funding requirements have been met.Analyzes the credit documentation to the credit approval, structures the loan parameters on the lending system and communicates deal information to deal stakeholders.Tracks and monitors credit, legal and compliance documentation/collateral and participates in the follow up and escalation process when issues are identified.Gathers additional documentation from the customer and/ or internal/external stakeholders to ensure all required information is available to fulfill client requests.Manages customer documentation to ensure that records are maintained in a proper manner.Investigates and addresses customer services issues according to established parameters, referring or escalating as required.Collaborates with internal and external stakeholders to deliver on business objectives.Analyzes data and information to provide insights and recommendations.Develops knowledge around a customer's business, industry, and market in effort to better service their needs.May prepare legal documents.Collaborates in identifying, recommending and implementing workflow improvements to deliver a more efficient operation.Focus may be on a business/group.Thinks creatively and proposes new solutions.Exercises judgment to identify, diagnose, and solve problems within given rules.Works mostly independently.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Knowledge and understanding of business unit's key products and services, processes and controls - Good.Knowledge of standard desktop applications and department systems and applications - Good.Understanding of business unit's risk and regulatory requirements - Good.Accurate data entry skills.Specialized knowledge from education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Grade:5Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.