Overview of salaries statistics of the profession "Desktop Support Technician in Canada"

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

Service Desk Technician (12 month term)Meadow Lake, SaskatchewanIND#123If you are passionate about technology, enjoy troubleshooting and working in a team, we would love to discuss and new opportunity with you.Reporting to the Lead, Service Desk, the Service Desk Technician is primarily responsible for Service Request management for the business and manufacturing facilities.The Service Desk Technician provides Tier 1 support for Tolko standard applications and End User Computing standards. Responsibilities include receiving, prioritizing, documenting and actively resolving end user requests and escalating incidents when considered appropriate and necessary to maintain Service Level Agreements.What We’re Looking For:College diploma or university degree in the field of computer science and/or 2 years equivalent work experience in a customer service focused IT roleExperience with service desk ticketing systemsExperience with desktop and server operating systemsExceptional troubleshooting skillsExceptional written and oral communication skillsExceptional interpersonal skills, with a focus on rapport-building, listening and questioning skillsKnowledge of basic computer hardware, including desktops, servers, storage, mobile devices and network devicesStrong working knowledge of the Microsoft Office 365 and related applications (Office, Teams, OneDrive)Familiarity with the fundamental principles of ITIL is considered an assetWhat We Offer:An unyielding commitment to your personal safetyCompetitive pay and exceptional benefitsThe opportunity to work with the best and brightest in the industryA positive, dynamic, and inclusive work environmentAn open, innovative culture with diverse opportunitiesA commitment to investing in our people through training and developmentThe chance to live (and play) where you workWant to know what it’s like to work for Tolko? Click hereWho We Are:With state-of-the-art operations across western Canada, Tolko is a leading manufacturer of a wide range of forest products for customers around the world. For over 65 years, our family-owned company has been recognized by customers and business partners for being reliable, flexible, efficient and offering quality products. With the third generation of family leadership, we’re continuing that legacy today in our divisions throughout western Canada and joint ventures in the Southern United States.At Tolko, our values, vision and mission aren’t just what we believe. They’re how we work, live and serve our customers every day. Fundamental to our success is a diverse and committed workforce that thrives on change, building relationships, and a drive toward excellence.Grow Here, Achieve More:When you join Tolko, you’ll develop your skills and be encouraged to pursue diverse opportunities with a company that’s built on integrity, respect, and provides employees with the inclusive environment, support and opportunity to build great lives.If this position sounds like a fit for you, we’d love to hear from you! Applications will be accepted at www.tolko.com until the position is filled.We thank all candidates for their interest; however only those selected for an interview will be contacted.To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko’s job board at https://recruiting.ultipro.ca or you are accessing Tolko job opportunities through our website at www.tolko.com/careers.Follow us on LinkedIn, Facebook, and Twitter to stay up to date on Tolko news and job postings.

Remote Service Technician for Phone Support (No Travel Required): Join Our Innovative Team!Are you passionate about technology and customer service? As a Remote Service Technician at Autolog, you'll have the opportunity to impact a global customer base by providing remote diagnostics and support without the need for travel. Enjoy flexible hours, work remotely, and be part of our technological vanguard.What You Will DoCustomer SupportEvaluate and analyze client requests, assessing urgency and priority.Escalate to specialized teams as needed, ensuring top-tier customer service.Guide clients to the best solutions, even recommending our innovative products.Technical AssistanceAssist customers in daily production operations, offering expert guidance.Inform on software use and control systems (mechanical, electronic, electrical components).Drive continuous improvement within our multidisciplinary teams.Documentation and Knowledge SharingMaintain detailed records of client interactions and solutions.Create useful procedures to guide clients in repetitive operations (e.g., calibration).Why are our employees happy at Autolog?Competitive benefits: competitive compensation, professional development, comprehensive benefits program, RRSP, referral bonuses, social activities, wellness account;Flexible hours;Possibility of teleworking once the training is completed;Stimulating, relaxed, dynamic environment;Tangible, rewarding and energizing challenges;Technological avant-garde;Diversity of products. Your Skills and ExperienceDiploma in computer science, computer systems technology, or related field.2+ years in a similar role; 1 year with Allen-Bradley PLCs.Knowledge of programmable logic controllers, networking, and automation.Familiarity with remote desktop software (e.g., Remote Desktop, TeamViewer).Bilingual in French and English. Who You AreOrganized and quality-oriented; able to manage multiple priorities.Autonomous and resourceful, with a commitment to customer service.Able to work under pressure and communicate steps clearly to customers. Joining Our Team MeansAvailability: Technical support 24/7 (compensation and team rotation).Flexibility: Enjoy flexible hours and the option to work remotely.Environment: A stimulating, casual, and dynamic workplace.Innovation: Be at the forefront of technology with diverse products.Benefits: Competitive pay, professional development, group insurance, RRSP, bonuses for referring new employees, sick leave, social activities, free parking, walking club, music band. Why Autolog?We're not just offering a job; we're inviting you to be part of our community. We believe in nurturing talent, encouraging creativity, and supporting our employees every step of the way. Your growth is our success.

WSP Canada Inc. (WSP) has an opportunity for an intermediate to senior level Occupational Hygiene and Safety (OHS) Project Management Professional to join our team to provide hazardous building materials abatement / remediation and occupational hygiene assessment services to our clients in Manitoba, Saskatchewan, and Northwest Ontario.TheProject Managerwill be involved in all stages of a project's life cycle (i.e., Proposal, Initiation, Planning, Execution, Monitoring and Control, and Closure) for consulting services related to hazardous building materials, occupational hygiene, and safety. Most components of this role will relate to OHS environmental consulting scopes. The role will be focused on areas such as hazardous building material surveys, occupational hygiene, mould, noise and indoor air quality assessments, safety consulting, desktop analyses, feasibility studies, research and much more. This project management role will work closely with field technicians and fellow senior advisors and ensure the correct delivery of projects within budget and schedule.If you are interested in a career in occupational hygiene and safety, have a strong interest in hazardous building materials and thrive in a fast-paced environment, this opportunity is for you.A day in the life:Reporting to the Prairies and North Occupational Hygiene and Safety Group Manager, your responsibilities will include but won't necessarily be limited to: Responsible for managing budgets, scope, schedules, resourcing and client satisfaction while working closely with professionals from WSP's teams across Canada and supported by experienced technical specialists, project coordinators and technicians. Must be familiar with the project scope and objectives, as well as the role and function of each team member in order to effectively co-ordinate the activities of the team. Use project management tools, methods, and best practices to plan and manage projects in a way that aligns with the expectations of stakeholders and meet business needs. The role is client-facing, and strong interpersonal skills combined with direct communication, ethics and integrity is a must. Must be action-orientated, resourceful and have the ability to hold self and others accountable. Technically competent in the assessment of buildings for various hazardous materials including asbestos, lead, PCBs, mercury components, ozone-depleting substances, and suspect visible mould growth and collecting bulk samples of suspect hazardous materials for laboratory analysis. Preparing and reviewing hazardous building materials assessment reports. Developing hazardous building materials management plans, safe work procedures, abatement specifications, and exposure control plans. Conducting hazardous building materials condition assessments. Conducting hazardous building material abatement/remediation inspections and air monitoring and preparing daily reports / project completion reports. Assisting with completion of indoor air quality and occupational hygiene projects, under the supervision and direction of a Certified Industrial Hygienist. Assisting clients with asset assessments, data management and compliance issues related to regulated materials. This position requires local and regional travel and occasional out-of-town assignments. Assignments will at times be in remote areas and under physically demanding conditions. Work could be indoors our outdoors. Light to moderate lifting may be required. What you'll bring to WSP ... Occupational Health and Safety or Environmental diploma / certificate / degree an asset with 3 - 8 years' experience in health and safety / hazardous materials / environmental assessments / monitoring or project management all an asset. Undergraduate degree in Engineering, Science, Environmental, Business or related discipline. Preference for those that have obtained industry related professional designations (e.g. CRSP, CIH, ROHT, etc.). Demonstrated experience with project financial tracking, and change management related to scopes of work. Understanding and adherence to the Project Management Body of Knowledge (PMI) Experience in identifying and mitigating against project risks and developing risk registers. Expertise in project planning, tracking and analysis (e.g., using MS Excel or similar programs). Highly organized, adaptable, a developing leader, and calm under pressure. Experience in managing multi-discipline team of consultants. Proven focus on the management of clients and subcontractors. Hazardous building materials training (e.g. AHERA Building Inspector Course, Asbestos Worker Course, Hazardous Materials Technician Course, Lead Inspector and Risk Assessor Course, Mould Assessment and Remediation Course, etc.) an asset. Unrestricted Class 5 Driver's License, personal vehicle, and a good driving record (drivers abstract required). Strong computer skills (e.g., Microsoft Word, Excel, PowerPoint). Enthusiasm and commitment to technical excellence. Strong interpersonal, oral, and written communication skills. Ability to adapt and work in a team environment as well as independently. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Our valued client is looking for a Jnr Desktop Support Technician to maintain equipment in conference rooms and support additional audio/video requirements initial 3-6 month contract in Ottawa Responsibilities:Conference rooms & A/V: maintain equipment in conference rooms and support additional audio/video requirements for other events including town-hall meetings, VTC support and webcasts.Troubleshoots standard hardware, software and connectivity problems reported by users. Monitoring and maintenance routines to proactively identify issues within the Web conferencing environmentMust Have Skills:2+ years’ experience as a Desktop Support TechnicianExperience testing, configurating, implementing, and supporting desktop & meeting/conference room technologies, PCs, peripherals and software in a network environment.Exposure in administrating / supporting Conferencing technical infrastructure. This includes but is not limited to: CISCO Video Conferencing, ZOOM, WebEx, MS Teams Apply

Our EPC (engineering, procurement, and construction) client is seeking an Intermediate Desktop Support Technician to support a Windows environment to start ASAP as a full time employee.Must already reside in Calgary and come in minimum 4 days/week in office downtown Calgary.Must-Have:5+ years of Windows deskside support, helpdesk management, and hardware maintenance experience (setting up Windows machines)Experience with Intune doing OS installs, patching and asset managementExperience supporting Microsoft Teams (install, support, and educate)Experience administering and setting-up users and permissions (OS install, patching and asset management)Nice-to-have:Experience with Meraki technologyExperience in the EPC industryEngineering applications setup and support experienceExperience using Zendesk Experience with Email Spam filtering & Cyber Security Applications and utilitiesSharePoint Administration and site support experienceRESPONSIBILITIES:Deskside SupportHelpdesk ManagementHardware MaintenanceUser Training and DocumentationIT Infrastructure SupportContinuous Improvement Apply

Great opportunity to join a growing manufacturing company!We are currently looking for a Service Desk Technician to fill a permanent full-time position.We're looking for a talented, dynamic and customer service-oriented IT support technician to join our I.T. team.WHAT WE OFFERA competitive salary that does not stagnate; up to 2 annual raisesThe possibility of an annual bonus, based on the company’s performanceA flexible schedule in order to accommodate a work/life balance. Mobile days offered.A group RRSP plan with an employer contribution of up to 5%Competitive Group Insurance and an Employee Assistance ProgramA company that values its people with a very good employee retention rateWHAT YOU CAN EXPECT WHEN JOINING THE TEAMAs a Service Desk Technician, you will play a crucial role in providing exceptional technical support to our organization. You’ll be responsible for managing and resolving IT service incidents, ensuring user satisfaction, and maintaining efficient operations. Required: Proficiency in both English and French will be essential for effective communication with our diverse user base and our American headquarters.YOUR RESPONSIBILITIESIncident Resolution:Handle escalated client needs through the service desk.Provide timely and effective solutions to technical issues.Data Security and Integrity:Ensure the highest degree of data security and integrity through diligent monitoring.Review daily operational functions, analyze trends, and prioritize work.Collaboration and Advocacy:Collaborate proactively with support teams using ITIL methodologies and best practices.Advocate for organizational goals and commitments.Documentation and Tracking:Record critical service delivery information in a tracker for historical reference.Participate in client projects, considering Service Desk roles and responsibilities.Flexibility and Adaptability:Embrace new products, technologies, and procedures to support company development.Develop and maintain internal support documents for various levels of support personnel.Location: Ayer's Cliff, Quebec (under the responsibility of an American company).ABOUT WULFTECWulftec has been established in the beautiful Ayer's Cliff area for 30 years now and the company is continually growing. We are renowned for developing, manufacturing and distributing the most reliable packaging equipment in the industry.At Wulftec, the well-being of our employees is at the heart of our priorities. YOUR PROFILEEducation and/or Experience: AEC or DEC in computer science or an equivalent combination of training and experience.Language skills: Bilingualism (English / French)Computer Skills To perform this job successfully, an individual should have working knowledge of all Microsoft Windows operating systems and server platforms. Must also have strong Desktop support skills with Windows 10, Microsoft Office 365, Remote Desktop Support, Basic Active Directory management (password resets, account changes, etc.). Computer hardware knowledge of laptops and PC is required.Other Skills and Abilities: Excellent time management, decision making, prioritization and organization skills. Working knowledge of antivirus and firewall solutions. Proven technical aptitude and proven customer service aptitude.

WSP's Calgary office is seeking a Junior Civil Design/Drafting Technologist for the CCG group within the Ground Engineering Division to support the Civil/Water Resources, Geotechnical and Environmental disciplines. The successful candidate will work in a team environment under the supervision of experienced senior and intermediate staff. Junior staff are expected to be self-starters with a desire to grow their skill sets within a rapidly growing Design team. Prospective candidates should find enjoyment in collaborative settings while also showcasing strengths in both verbal and written communication.A day in your shoes at WSP will include: Generating report figures and construction drawings under direct guidance of Senior Designers and Project Engineers. Crafting 3D models, Alignments, Profiles and Sections using Autodesk Civil 3D software, with familiarity in ReCap, Infraworks, Revit, and Navisworks considered advantageous. Ensuring adherence to both company and client CAD Standards, Procedures, and Best Practices. Handling Civil Water Projects such as ponds, ditches, dams, spillways, and concrete structures. Engaging in Geotechnical and Environmental Projects, including geotechnical investigations and groundwater monitoring programs.Your qualifications, skills and experience will include: Possession of an Engineering Design & Drafting Technology diploma from an accredited community college. Preferred minimum of 1 year experience in AutoCAD Civil 3D; recent graduates will also be considered. Familiarity with BIM 360, Autodesk Construction Cloud, or Virtual Desktops is advantageous. Proficiency in organizational, technical, writing, communication, and computer skills is essential. Ability to effectively follow instructions and communicate within a collaborative team environment.

Posting Title ADMN O 24R - Procurement/Contract Analyst Position Classification Administrative Officer R24 Union GEU Work Options Remote Location Abbotsford, BC V2S 1H4 CACampbell River, BC V9W 6Y7 CACranbrook, BC V1C 7G5 CAFort Nelson, BC V0C 1R0 CAHope, BC V0X 1L0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASmithers, BC V0J 2N0 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $73,855.42 - $84,134.34 annually Close Date 4/4/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Social Dev & Poverty Reduction Ministry Branch / Division Information Services Division Job Summary Bring your strong analytical and contract procurement skills to this dynamic opportunitySupporting the Ministries of Children and Family Development (MCFD) and Social Development and Poverty Reduction (SDPR), the Information Services Division (ISD) provides strong information management and information technology (IM/IT) resource planning, decision making, project and issues management, security and privacy functions and desktop support. The Alliance Management Office (AMO) oversees the administration and management of the Social Sector's Information Technology contractual agreements.In this role, theProcurement/Contract Analystmanages the business administration aspects of the AMOs activities including tracking approvals, writing and issuing vendor statements of work and change requests, monitoring purchase orders.Job Requirements: Degree, diploma, designation or equivalent in related field (i.e. procurement and contract management, business administration, risk management or law); an equivalent combination of education and experience may be considered. At least two (2) years experience, (preference may be given to applicants with four (4) or more years experience), in at least two (2) of the following areas : experience overseeing business administration processes such as tracking approvals, maintaining up to date reporting etc. experience reading and interpreting contract language. experience with public sector procurement. experience analyzing data and preparing complex reports for targeted audiences. For questions regarding this position, please contact [email protected] .About this Position: Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill future temporary and permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services, Information Management/Information Technology

About Us:   At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.  Position Overview: Microserve is looking for a Configuration Technician Team Lead to join our team in Victoria, BC.  The Configuration Team Lead is responsible for leading the Configuration team at the Tech Centre. They will work with their team on configuring new computers for clients, imaging large volumes of PCs and printers in a team environment. The Configuration Team Lead will also be the main source of training and support for their team and responsible for their performance reviews, leaves (using ADP) and development.   Responsibilities  Provide training & support to Configuration Technicians in the team as needed  Perform software installation and configuration Support other departments in the Tech Centre as necessary, depending on workload Work proactively to ensure that service delivery is aligned to the client needs, handle client escalations and work on improving client experience Perform administrative tasks including performance reviews and leave management in ADP Ensure their team is motivated and meeting assigned targets, distributing the daily tasks to the team  Ensure all service levels are met as per the client requirements and shipping deadlines Work on process improvement and innovation with focus on improving efficiency, utilization, productivity, revenue and customer satisfaction  Qualifications and Education Requirements  3+ years of experience in an enterprise/business IT environment  Knowledge of desktop hardware, preferably from an enterprise or business environment  Knowledge of software installation and troubleshooting in a Windows environment  Experience in PC assembly or repair  Adept at leading team activities, Kaizen meetings and quality audit processes Adept in change management and implementing changes in the Config team. CompTIA A+ Certification (or similar) considered an asset  Vendor-specific hardware certification desired   Position specific requirements  Must be able to lift 50+ lbs.  Must be able to pass a criminal record check (CPIC) Corporate responsibility  Employee will understand, meet and live our core values  Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven   Compensation and Benefits:  In accordance with the BC Pay Transparency Act the range for this role for BC residents is $50,000 – $57,000 annually. Paid vacations    Additional 5 personal days    Paid sick days Extended Medical and Dental plan from day one   At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent.  Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity.  If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further.  At Microserve we believe that compensation conversations should always be ongoing.  

Posting Title ADMN O 15R - Legislative Documents Analyst Position Classification Administrative Officer R15 Union N/A Work Options Hybrid Location Victoria, BC V9B 6X2 CA (Primary)Salary Range As of April 7, 2024, $59,015.56 - $66,749.47 annually Close Date 4/24/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Attorney General Ministry Branch / Division LSB/Office of Legislative Counsel Job Summary An exciting position for someone with superior analytical thinking skills and a keen eye for detailThe Office of Legislative Counsel (OLC) is responsible for the following: drafting government Bills and amendments to Bills; drafting regulations and reviewing regulations and orders in council before they are enacted; receiving regulations for deposit under the Regulations Act; in co-operation with the King's Printer, preparing the statutes and regulations for publication; providing a repository for orders in council and providing other services that involve liaison with the Office of the Lieutenant Governor.Legislative Documents Analysts support the legislative process in B.C. by preparing legislation for print and online publication; monitoring, analyzing and recording legislative changes to statutes and regulations; performing legislative research; performing administrative and project-planning tasks related to their accountabilities; and are often the primary point of contact for internal and external inquiries about legislative materials.Analysts must frequently work under significant time pressures yet be able to produce work of the highest quality. This position requires a comprehensive understanding and awareness of publishing best practices and legislative processes and terminology.Job Requirements: Post-secondary degree or diploma in Communications, English, Publishing or another program of study with a significant writing component. A minimum of one (1) year of experience proofreading and checking the accuracy of complex documents, including conducting related research and analysis. Experience managing projects or project components. Experience formatting material for publication. Preference may be given to applicants with: Experience in a professional office environment. Experience with InDesign, FrameMaker, Acrobat Pro or other desktop publishing software. Experience with FileMaker Pro or other database software. Experience with XML-based content management systems. For questions regarding this position, please contact [email protected] .About this Position: Flexible work options are available; this position may be able to work up to 3 days at home per week subject to an approved telework agreement. An eligibility list may be established to fill future temporary and permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment. This position is excluded from union membership.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: CRC - A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services, Court and Judicial Services

About Us At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.  Position Overview: Microserve is seeking an enthusiastic Service Desk Analyst - Tier 2 to join our team. The Service Desk Analyst, Tier 2 is the second level escalation path for Tier 1 support often involving onsite support at numerous client locations. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff, provide user support to both local and remote users, maintain system documentation, and contribute to IT projects as required. Individuals applying for this position must be able to multi-task, have a strong attention to detail, a professional demeanor, and be able to adapt into a growing and changing environment. Candidates residing in the Vancouver Lower Mainland will be given preference for this role as occasional onsite visits to clients are required.  Responsibilities: Handling ticket escalations from Tier 1 and other technicians, through to resolution. Troubleshoot difficult or time-consuming issues on PCs, laptops, peripherals, printers, mobile devices, and Office 365. Completing root cause tickets to find permanent and effective solutions, while recommending infrastructure improvements. Proactively communicating ticket status and updates directly to clients. Proactively assisting with training of existing and new members of the team. Assist with solutions on escalated tickets, update knowledge base and use the opportunity to mentor the team and reduce escalations over time. Documenting SOPs and issue resolutions in our documentation system. Assisting with overall help desk tickets when time allows. A willingness to work flexible hours when required to meet client deadlines, with most work being within regular office hours 0830am to 5pm PST. Tracking time and submitting time sheets for work completed through Connectwise. Visit client sites when required, to discover issue and/or root causes to physical components, perform install/move/add/change requests, or complete issue resolution. Consistently display superior customer service skills and telephone etiquette. Quickly assess and troubleshoot complex problems and device effective solutions. Perform work in a high-pressure team environment. Incident management (logging incidents, managing workload, documenting support issues). Active directory user management (inventory, repairs, configuring new machines). Troubleshooting and maintenance of IT hardware (iOS devices and Windows). Audio visual support (projectors, video conferencing, Zoom/Teams for Business).  Requirements: Minimum 2-3 years of experience in IT Service and Support industry. At least two professionally recognized certifications (A+, Network +, Security +, Microsoft, Cisco, etc.). Setup and configuration of VM, troubleshooting. Troubleshooting experience with: Network administration and Windows 10 OS. Must have excellent verbal and written communication skills. Intermediate to proficient knowledge of MS Office applications; Office 365 support experience. Strong interpersonal skills with a polished and professional manner. The ability to deal with all levels of management. Excellent organizational skills with motivation, self-direction, and good time management skills. The ability to maintain confidentiality and deal with sensitive or difficult situations with tact and diplomacy, and excellent attention to detail. Additional Skills or Assets: Experience with ConnectWise, ITGlue, PowerBI. Experience with SolarWinds RMM tools (N-able). Experience with Windows Virtual Desktop, Remote Desktop Services, or Citrix environment is advantageous. Understanding of DNS, especially as related to web and mail service. Corporate Responsibility Employee will understand, meet and live our core values Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven  Compensation and Benefits:  In accordance with the BC Pay Transparency Act the range for this role for BC residents is $45,000 - $58,000 per year. Paid vacations    Additional 5 personal days    Paid sick days Extended Medical and Dental plan from day one    At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent.  Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity.  If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further.  At Microserve we believe that compensation conversations should always be ongoing. 

About Us At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.   Position Summary We are looking for a Configuration Technician to join our team at our Burnaby, BC Warehouse (TechCentre).   The Configuration Technician is responsible for the configuration of new computers for clients and computer hardware repairs. Troubleshooting and imaging large volumes of PCs and printers in a team environment is the core responsibility of this role. We offer onsite training, competitive pay with benefits/vacation, and a Monday – Friday schedule with day shift hours.  Responsibilities: Software and network configuration and troubleshooting Software installation Printer/peripheral installation Diagnose, repair, and upgrade PC software and equipment Image workstation for new deployments Support other departments as necessary, depending on workload Work proactively to ensure that services delivery is aligned to the client needs  Qualifications: 1 year of experience in an enterprise/business IT environment Knowledge of desktop hardware, preferably from an enterprise or business environment Knowledge of software installation and troubleshooting in a Windows environment Experience in PC assembly or repair CompTIA A+ Certification (or similar) is considered an asset Vendor-specific hardware certification is desired  Position Specific Requirements: Must be able to lift 60+ lbs. This role requires capability to sustain a standing position for extended periods. Must be able to pass a criminal record check (CPIC)  Compensation and Benefits:  In accordance with the BC Pay Transparency Act the range for this role for BC residents is $20 - $24 per hour.   Paid vacations  Additional 5 personal days  Sick days  Extended Medical and Dental plan from day one At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent.  Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity.  If you feel like this role is your dream job and have questions about compensation and benefits please get in touch with us as we are always happy to discuss further.  At Microserve we believe that compensation conversations should always be ongoing. 

About Us At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients. Position Overview This is a great opportunity for a driven IT professional to work at one of Microserve’s client locations in Vancouver. As a Helpdesk Technician with Microserve, you will have the opportunity to work with a range of technologies across the client’s IT environment.    You will work closely with members of the Microserve team at the client’s Vancouver location in supporting end users’ use of their IT infrastructure and applications by phone, Microsoft Teams, TeamViewer, and when necessary and possible, in person.  Based on your experience, drive, and skills, you will have the opportunity to learn Systems Administration, network and firewall monitoring and management, backup and disaster recovery procedures, and support for the Application and Web Development.  You will also be compensated for afterhours support upon completion of rotation.    The successful candidate will be a self-starter who can work well on their own and within a team, are detail oriented, and love working with people. You must have superior listening and communication skills, be a problem solver, and have a continuous passion for learning about new technologies.    Responsibilities: Provide support via phone, email and in person to assist people with their use of Information Technology. This includes client supplied and personal desktop and laptop hardware, software, operating systems and system administration Provide IT operations support for physical and virtual servers, virtualized infrastructure, network switches, firewalls and other computer equipment Provide IT business and application support services for projects and special requests  Assist in creation, documentation, and ongoing development of process documentation for the onsite Microserve team Perform scheduled, proactive maintenance for support equipment including desktop, server and network equipment (including scheduled after-hours maintenance) Participate in periodic IT infrastructure projects such as desktop/laptop refreshes requiring across province travel every four years, replacement of server and storage infrastructure in two different data centers, and network switch and firewall replacements province wide Provide after-hours Help Desk support via supplied smartphone and laptop on rotation (approximately once every six weeks M-F 5pm to 8pm, weekends and holidays 9am to 5pm) Provide service and project coordination for resource planning and completion of deliverables for onsite and offsite clients.   Continuous learning and advancement of technical skills as required to best support your client, including self-study, lab time, and pursuit of relevant certifications  Contribute to Microserve’s ability to deliver the best possible service to our client and help us consistently exceed their expectations Requirements: Minimum 2 years of experience providing IT Helpdesk services for Windows based desktops, Windows and/or VMware based servers, and network devices Microsoft certification or working experience with Windows Server, Windows 10, Exchange and SQL Server Microsoft certification or working experience with Active Directory Microsoft certification or working experience with Office 2016 and/or Office 365 A+ certification or working experience with computer assembly, repair, and configuration Network+ certification or working experience with network switches and firewalls (HPE/Aruba/CheckPoint) would be an asset Experience with Linux operating systems and Apple hardware and operating systems are desirable Exceptional customer service, and professional written, verbal, and presentation communication skills. Due to the nature of the client’s business, clearly spoken and written English is a requirement.  Must have a valid driver's license  Compensation and Benefits:  In accordance with the BC Pay Transparency Act the range for this role for BC residents is $21 - $27 per hour  Paid vacations    Additional 5 personal days    Paid sick days Extended Medical and Dental plan from day one    At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent.  Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity.  If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further.  At Microserve we believe that compensation conversations should always be ongoing. 

Description: As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. Reporting to the Supervisor, End User Computing, our Desktop Support (Site Support) is a Tier 2 end-user support position. This role is based at our Richmond office which oversees the development of our proprietary hydrometallurgical technology. It primarily consists of in-person support and will remain, in-person and in-office 80-100% of the week. This is a part time contract, consisting of 3 days a week. Our ideal candidate is a jack-of-all trades, with a customer service orientation and focus on technology. Retail sales, or service industry, is a great foundation to build the kind of client-first approach we need. However, deep technical proficiency is definitely required. Your customers will range from operators to engineers to scientists; the ideal candidate would have experience providing support in an enterprise environment. There will also be remote support of the Vancouver and Calgary head office to fill any free cycles that may come up. Leadership Competencies: Be an outstanding teammate. The Tier 2 team is between 8 and 12 people strong (across the country), and teamwork is critical in our success. Customer Service. Site Support is a service-first team, and exemplary customer service, especially when under pressure, is a key asset of all successful members. Be ready to grow. One common theme among successful current and past team members is a desire to learn and grow. This is not a role to stagnate in! Be adaptive. Teck is a massive enterprise with many different moving parts, procedures, systems, and technologies that can take over a year to feel comfortable among; an ideal candidate will be calm under these circumstances, and able to adapt to a wide variety of situations. Resourcefulness. Finding answers can be difficult, as with thousands of applications used throughout the enterprise, knowing the right places to look and people to ask is often as meaningful as technical skill. Well presented. This role may put you in front of executives and people of importance, being well-dressed and presentable is key, one should have a good handle on how to present and hold themselves in a variety of situations. Self-starter. While we are a tight-knit team, being able to buckle down and working proactively with no prompting is important, as there is plenty to do. Proactive and forward thinking. Ability to think creatively, of other elements that need addressing, and handling mundane tasks that are less exciting is important. Responsibilities: Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures Complete new hire onboarding which includes provisioning IT assets, access and permissions Refreshing and replacing machines Receive, handle and perform upkeep of tickets and requests from ServiceNow, providing positive incident resolution that meets the needs of customers Updating internal team documentation and externally facing knowledge base articles as needed Liaise with multiple teams, tiers, groups, and areas of the business every day to complete tasks, incidents, and other project work Working with hardware and software vendors to verify timely product delivery, and ensuring that new equipment is installed and ready to operate on schedule Maintain important records efficiently and accurately, including service tickets, request history, asset records, and internal and external documentation Contribute to the continued growth of the team; helping to implement documentation, policies, and procedures. This includes thinking creatively on how to improve processes Review and maintain stock levels to an adequate degree, ensuring availability without over-expenditure Analyzing and making recommendations regarding hardware and software standardization when possible Qualifications: A bachelors degree in Arts, Computer Science or Engineering, diploma or technical certificate or equivalent professional experience At least 2-4 years experience providing Tier 2 support Excellent and extensive technical resolution skills Confidence in resolving Tier 2 (and some Tier 3) issues in Windows, including application specific errors, and issues that arise in a sophisticated SCCM/AD/Azure multi/hybrid-DC environment Thorough understanding and history supporting Windows 10, Office 2016/9 MSI, O365 CTR, and O365 Online (aka MS365) Advanced familiarity with tools such as: ServiceNow, Azure Online, TeamViewer, SCCM, Active Directory (and Azure AD), Desktop Authority is preferred Working with, fixing, and configuring WDS/SCCM imaging workflows is preferred Experience with PowerShell scripting and other methods of software automation is preferred Experience supporting multi-function Xerox printers, notably Alta Link models is considered an asset Experience with a purchasing/requisitioning system is beneficial Recent history supporting Apple in the Enterprise, using JAMF and Intune is desirable Professional certifications from BCIT or HDI (Desktop Support Technician or Support Centre Analyst), CompTIA or Microsoft (MCITP, MTA, MCSA, MCSE) Experience working in an ITIL V3 framework is preferred Excellent organizational, interpersonal, and written and verbal English communication skills are required Recent experience working in a large (5000+) person organization is beneficial Able to perform multiple tasks simultaneously, including handling interruptions, and returning to and completing tasks in a timely manner Experience working in a process-oriented organization Possesses positive, professional interpersonal skills Ability to easily adapt to, and learn, new technologies Some experience in a customer-facing role such as retail, hospitality, or other service-based role, even early in career Spanish fluency is considered an asset About Teck At Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution. Qualified applicants interested in joining dynamic team are encouraged to submit a resume and cover letter electronically. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc, as well as investments in energy assets.Teck has been named one of Canada's Top 100 Employers for the six consecutive years. Teck has also been named to the Forbes list of the World's Best Employers for the past two years and is one of Canada's Top Employers for Young People . Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK. #LI-JK1 Learn more about Teck at www.teck.com or follow @TeckResources Job Segment: Technical Support, Coal Mining, Computer Science, Technology, Mining, Part Time Apply now »

Start Date: September2024 Duration: 8 months Location: Multiple Teck Coal Operations - Elk Valley, BC Application Deadline: May 26, 2024 Why consider Teck Resources Ltd. for your Co-op placement? Teck hires more than 200 co-op students each year to work at our various Canadian operations. Teck has been named as one of Canada's Top 100 Employers by Mediacorp Canada's Top Employers program for the past six years, and was included in the Forbes World's Best Employers 2021 and 2022 list and Canada's Top Employer for Young People 2022 and 2023 . Teck is also ranked #1 in the Minerals and Mining Industry on the Dow Jones Sustainability World Index (DJSI) for 12 consecutive years, indicating that Teck's sustainability practices rank in the top 10 percent of the world's 2,500 largest public companies. Teck Coal Limited is the world's second largest seabourne exporter of steelmaking coal. We have 4 mining operations located in the Elk Valley region in the beautiful Southeastern Rockies, BC. Our product is an essential ingredient to make steel which is used for building infrastructure as well as for clean energy projects like wind and solar power, to transportation alternatives like rapid transit and buses. Check out this link to learn more: Teck Coal Limited Innovate with Teck Digital technologies are redefining our industry and contributing to improvements in every step of the mining process. We improve our efficiency, safety, sustainability and growth by putting smarter ideas to work and crafting advancements in our technology and our practice. At Teck, we embrace new ideas, and employ them. Teck fosters a culture where employees are encouraged to bring ideas forward and implement technologies that can help make us a better company. Professional benefits of working as a co-op with Teck Resources Ltd: Our values guide every decision we make as a company and as individual employees. Teck is led by our values of safety, sustainability, integrity, respect, excellence, and courage The opportunity to work on exciting projects alongside a team of professionals who are specialists in their respective fields, you will experience a combination of projects in the field as well as in the office Competitive salary for our co-ops as well as assistance with travel costs and co-op fees Make an impression! Successful co-ops with Teck are given first consideration for professional positions upon graduation Requirements: Working towards an Undergraduate degree or diploma in Computer Science, Information Technology or related fields Motivated self-starters with the ability to manage several projects simultaneously Comfortable working in a dynamic work environment with a willingness to work outdoors. Some positions will be required to operate vehicles at our operations Previous work experience in a technical environment is an asset Responsibilities Participation in the health and safety programs of Teck to ensure that everyone on site goes home safe and healthy everyday Collaborate with a team to continually improve the current mining systems across the operations to improve production, quality, reliability, accessibility, and credibility of Teck Digital Systems Collaborate with help desk and network operations teams to determine and resolve end user issues Plan, coordinate, and communicate all system changes Create and evaluate innovative ideas and technologies to help improve the way we do business All students will be required to complete pre-employment drug testing prior to commencing work. Proof of a valid work permit will also be required, if applicable. Why Join Us? At Teck, we offer more than just a job - we provide a comprehensive student experience comprised of relevant, hands-on work, vibrant social activities, extensive networking opportunities, and rich professional development. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn, grow, and have fun, joining us means embracing a fulfilling and dynamic co-op adventure. In addition to excellent compensation, Teck co-ops receive a variety of advantages including but not limited to: Financial assistance to help with travel costs and co-op fees Opportunity to develop technical skills and gain practical experience while applying academic knowledge to real-world mining operations and projects Enjoy mentorship and guidance from experienced specialists in their respective fields Receive primary consideration for professional positions upon graduation Wage Range: $4,233 - $4,975 / Month Salary is commensurate with the number of academic semesters and prior co-op experiences completed. Lifestyle At Teck, we have a variety of flexible schedules that can offer you a work life balance. Teck also offers the chance live and work in some of the worlds most amazing locations where year-round local attractions and recreational choices are unlimited for the outdoor enthusiasts! We have world-class mountain biking, skiing, hiking and fly fishing all at your doorstep. How to Apply If you are interested in this exciting student work term opportunity, please include your resume and unofficial transcripts as part of your online application. Recruitment is ongoing and applications will be reviewed as they are received. www.teck.com/students At Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc, as well as investments in energy assets. Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK. Learn more about Teck at www.teck.com or follow @TeckResources. #LI-SS1 Job Segment: Coal Mining, Sustainability, Technical Support, Information Technology, Mining, Energy, Technology Apply now »

Description: As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. Reporting to the Supervisor, End User Computing, our Desktop Support (Site Support) is a Tier 2 end-user support position. Our ideal candidate is a jack-of-all trades, with a customer service orientation and focus on technology. Retail sales, or service industry, is a great foundation to build the kind of client-first approach we need. However, deep technical proficiency is definitely required. Your customers will range from operators to engineers to scientists; the ideal candidate would have experience providing support in an enterprise environment. There will also be remote support of the Vancouver and Calgary head office to fill any free cycles that may come up. This role is based at our Richmond office which oversees the development of our proprietary hydrometallurgical technology. It primarily consists of in-person support and will remain, in-person and in-office 80-100% of the week. This is a part-time contract, consisting of 3 days a week. Leadership Competencies: Be an outstanding teammate. The Tier 2 team is between 8 and 12 people strong (across the country), and teamwork is critical in our success. Customer Service. Site Support is a service-first team, and exemplary customer service, especially when under pressure, is a key asset of all successful members. Be ready to grow. One common theme among successful current and past team members is a desire to learn and grow. This is not a role to stagnate in! Be adaptive. Teck is a massive enterprise with many different moving parts, procedures, systems, and technologies that can take over a year to feel comfortable among; an ideal candidate will be calm under these circumstances, and able to adapt to a wide variety of situations. Resourcefulness. Finding answers can be difficult, as with thousands of applications used throughout the enterprise, knowing the right places to look and people to ask is often as meaningful as technical skill. Well presented. This role may put you in front of executives and people of importance, being well-dressed and presentable is key, one should have a good handle on how to present and hold themselves in a variety of situations. Self-starter. While we are a tight-knit team, being able to buckle down and working proactively with no prompting is important, as there is plenty to do. Proactive and forward thinking. Ability to think creatively, of other elements that need addressing, and handling mundane tasks that are less exciting is important. Responsibilities: Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures Complete new hire onboarding which includes provisioning IT assets, access and permissions Refreshing and replacing machines Receive, handle and perform upkeep of tickets and requests from ServiceNow, providing positive incident resolution that meets the needs of customers Updating internal team documentation and externally facing knowledge base articles as needed Liaise with multiple teams, tiers, groups, and areas of the business every day to complete tasks, incidents, and other project work Working with hardware and software vendors to verify timely product delivery, and ensuring that new equipment is installed and ready to operate on schedule Maintain important records efficiently and accurately, including service tickets, request history, asset records, and internal and external documentation Contribute to the continued growth of the team; helping to implement documentation, policies, and procedures. This includes thinking creatively on how to improve processes Review and maintain stock levels to an adequate degree, ensuring availability without over-expenditure Analyzing and making recommendations regarding hardware and software standardization when possible Qualifications: A bachelors degree in Arts, Computer Science or Engineering, diploma or technical certificate or equivalent professional experience At least 2-4 years experience providing Tier 2 support Excellent and extensive technical resolution skills Confidence in resolving Tier 2 (and some Tier 3) issues in Windows, including application specific errors, and issues that arise in a sophisticated SCCM/AD/Azure multi/hybrid-DC environment Thorough understanding and history supporting Windows 10, Office 2016/9 MSI, O365 CTR, and O365 Online (aka MS365) Advanced familiarity with tools such as: ServiceNow, Azure Online, TeamViewer, SCCM, Active Directory (and Azure AD), Desktop Authority is preferred Working with, fixing, and configuring WDS/SCCM imaging workflows is preferred Experience with PowerShell scripting and other methods of software automation is preferred Experience supporting multi-function Xerox printers, notably Alta Link models is considered an asset Experience with a purchasing/requisitioning system is beneficial Recent history supporting Apple in the Enterprise, using JAMF and Intune is desirable Professional certifications from BCIT or HDI (Desktop Support Technician or Support Centre Analyst), CompTIA or Microsoft (MCITP, MTA, MCSA, MCSE) Experience working in an ITIL V3 framework is preferred Excellent organizational, interpersonal, and written and verbal English communication skills are required Recent experience working in a large (5000+) person organization is beneficial Able to perform multiple tasks simultaneously, including handling interruptions, and returning to and completing tasks in a timely manner Experience working in a process-oriented organization Possesses positive, professional interpersonal skills Ability to easily adapt to, and learn, new technologies Some experience in a customer-facing role such as retail, hospitality, or other service-based role, even early in career Spanish fluency is considered an asset About Teck At Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution. Qualified applicants interested in joining dynamic team are encouraged to submit a resume and cover letter electronically. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc, as well as investments in energy assets.Teck has been named one of Canada's Top 100 Employers for the six consecutive years. Teck has also been named to the Forbes list of the World's Best Employers for the past two years and is one of Canada's Top Employers for Young People . Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK. #LI-JK1 Learn more about Teck at www.teck.com or follow @TeckResources Job Segment: Technical Support, Coal Mining, Computer Science, Part Time, Technology, Mining Apply now »

WSP Canada Inc. (WSP) has an opportunity for an intermediate to senior level Occupational Hygiene and Safety (OHS) Project Management Professional to join our team to provide hazardous building materials abatement / remediation and occupational hygiene assessment services to our clients in Manitoba, Saskatchewan, and Northwest Ontario.TheProject Managerwill be involved in all stages of a project's life cycle (i.e., Proposal, Initiation, Planning, Execution, Monitoring and Control, and Closure) for consulting services related to hazardous building materials, occupational hygiene, and safety. Most components of this role will relate to OHS environmental consulting scopes. The role will be focused on areas such as hazardous building material surveys, occupational hygiene, mould, noise and indoor air quality assessments, safety consulting, desktop analyses, feasibility studies, research and much more. This project management role will work closely with field technicians and fellow senior advisors and ensure the correct delivery of projects within budget and schedule.If you are interested in a career in occupational hygiene and safety, have a strong interest in hazardous building materials and thrive in a fast-paced environment, this opportunity is for you. Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAre WSP What you can expect to do here:Reporting to the Prairies and North Occupational Hygiene and Safety Group Manager, your responsibilities will include but won't necessarily be limited to: Responsible for managing budgets, scope, schedules, resourcing and client satisfaction while working closely with professionals from WSP's teams across Canada and supported by experienced technical specialists, project coordinators and technicians. Must be familiar with the project scope and objectives, as well as the role and function of each team member in order to effectively co-ordinate the activities of the team. Use project management tools, methods, and best practices to plan and manage projects in a way that aligns with the expectations of stakeholders and meet business needs. The role is client-facing, and strong interpersonal skills combined with direct communication, ethics and integrity is a must. Must be action-orientated, resourceful and have the ability to hold self and others accountable. Technically competent in the assessment of buildings for various hazardous materials including asbestos, lead, PCBs, mercury components, ozone-depleting substances, and suspect visible mould growth and collecting bulk samples of suspect hazardous materials for laboratory analysis. Preparing and reviewing hazardous building materials assessment reports. Developing hazardous building materials management plans, safe work procedures, abatement specifications, and exposure control plans. Conducting hazardous building materials condition assessments. Conducting hazardous building material abatement/remediation inspections and air monitoring and preparing daily reports / project completion reports. Assisting with completion of indoor air quality and occupational hygiene projects, under the supervision and direction of a Certified Industrial Hygienist. Assisting clients with asset assessments, data management and compliance issues related to regulated materials. This position requires local and regional travel and occasional out-of-town assignments. Assignments will at times be in remote areas and under physically demanding conditions. Work could be indoors our outdoors. Light to moderate lifting may be required. What you'll bring to WSP ... Occupational Health and Safety or Environmental diploma / certificate / degree an asset with 3 - 8 years' experience in health and safety / hazardous materials / environmental assessments / monitoring or project management all an asset. Undergraduate degree in Engineering, Science, Environmental, Business or related discipline. Preference for those that have obtained industry related professional designations (e.g. CRSP, CIH, ROHT, etc.). Demonstrated experience with project financial tracking, and change management related to scopes of work. Understanding and adherence to the Project Management Body of Knowledge (PMI) Experience in identifying and mitigating against project risks and developing risk registers. Expertise in project planning, tracking and analysis (e.g., using MS Excel or similar programs). Highly organized, adaptable, a developing leader, and calm under pressure. Experience in managing multi-discipline team of consultants. Proven focus on the management of clients and subcontractors. Hazardous building materials training (e.g. AHERA Building Inspector Course, Asbestos Worker Course, Hazardous Materials Technician Course, Lead Inspector and Risk Assessor Course, Mould Assessment and Remediation Course, etc.) an asset. Unrestricted Class 5 Driver's License, personal vehicle, and a good driving record (drivers abstract required). Strong computer skills (e.g., Microsoft Word, Excel, PowerPoint). Enthusiasm and commitment to technical excellence. Strong interpersonal, oral, and written communication skills. Ability to adapt and work in a team environment as well as independently. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Accounting Technician, BookkeeperAccounting | Burlington, Ontario | $52k - $62kSkills - Must Have:At least 3 years of bookkeeping experience at a public accounting firm Tax (HST/ GST, Income tax returns), payroll, journal entries and reconciliations experience Must have supervisory experienceAvailable 2-3 days in Burlington officeOne of the largest public accounting firms in the Niagara/Hamilton/Halton region, with offices spanning from Burlington to Welland. The firm was founded in 1940 and features a dynamic group of professionals.Our Burlington office has an immediate opening for a full-time Accounting Technician, Bookkeeper.Reporting to Partners and Managers, you will be responsible for:Maintaining books of accounts, journal entries, and reconciliations;Supporting clients with bookkeeping assistance;Providing assistance and troubleshooting through accounting software issues;Calculating and preparing GST/HST, payroll, and other government remittances;Preparing T4’s, T4A’s, and T5018’s;Completing WSIB and EHT filings;Recording investments either using Excel or a specific software program;Preparing personal income tax returns.The successful candidate will have:Post-secondary education, with a focus on accounting preferredMinimum of five (5) years experience in a public accounting firm preferredBookkeeping experienceKnowledge of QuickBooks (Online and Desktop) is requiredStrong communication and interpersonal skillsWorking knowledge of Microsoft Excel, Word, and OutlookCulture, Perks and Benefits:As one of Hamilton-Niagara’s Top 100 Employers and one of Canada's Top Small & Medium Employers for 2023, we lead in offering our employees an exceptional place to work. We offer all of our employees:Competitive compensation and benefits packageFlexible work-life balance and summer hoursProfessional development, learning, and growth supportA variety of community involvement opportunities At least 3 years of bookkeeping experience at a public accounting firmTax (HST/ GST, Income tax returns), payroll, journal entries and reconciliations experienceMust have supervisory experience- mentioned on resume

Posting Title STO 18R - GIS Technician Position Classification Scientific/Technical Off R18 Union GEU Work Options Hybrid Location 100 Mile House, BC V0K 2E0 CACampbell River, BC V9W 6Y7 CAChilliwack, BC V4Z 1A7 CAClearwater, BC V0E1N0 CACranbrook, BC V1C 7G5 CAFort Nelson, BC V0C 1R0 CAKamloops, BC V2H 1B7 CAMerritt, BC V1K 1B8 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CAQuesnel, BC V2J 6W6 CASmithers, BC V0J 2N0 CASurrey, BC V4P 1M5 CAVernon, BC V1T 9V2 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $64,123.59 - $72,674.35 annually Close Date 5/9/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Ministry of Forests Ministry Branch / Division Thompson Rivers Natural Resource District Job Summary Apply your expertise and passion for innovation to this rewarding career opportunityThe Ministry of Forests is responsible for the stewardship of provincial Crown land and ensures the sustainable management of forest, wildlife, water and other land-based resources. The Ministry works with Indigenous and rural communities to strengthen and diversify their economies.This position will create digital, graphic and descriptive products to support resource planning through the use of Geographic Information Systems (GIS) and Relational Database Management Systems (RDBMS).Explore the opportunities and value working with our team can offer you: Why Work for the Ministry of Forests .Job Requirements: Diploma in geographic information systems (GIS) or equivalent. Experience capturing, converting, creating, editing and maintaining digital information in a GIS environment. Experience creating a variety of digital, geographical and descriptive products including thematic maps, terrain models and associated descriptive statistics. Preference may be given to applicants with experience in one (1) or more of the following: ESRI Desktop GIS software ArcPro and/or ArcGIS Online Python, SQL, and/or Web mapping applications Relational databases and/or Microsoft Access Open-Source software (e.g., QGIS or R) For questions regarding this position, please contact [email protected] .About this Position:Flexible work options are available; this position may be able to work up to 2 days at home per week subject to an approved telework agreement.This position can be based in any Ministry of Forests office. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.An eligibility list may be established to fill future permanent and/or temporary vacancies.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.This is your opportunity to live in one of the most beautiful regions in British Columbia and work for the BC Public Service. We offer a healthy work/life balance, excellent benefits and much more.How to Apply: Your application must clearly demonstrate how you meet the job requirements list above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information:A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.Job Category Scientific and Technical