Overview of salaries statistics of the profession "IT Desktop Support in Canada"

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

Application Support SpecialistVernon, BCDo you thrive in a dynamic and challenging environment with opportunities for continuous growth and development?The Application Support Specialist is primarily responsible for tier 2 Incident and Service Request management for Tolko’s Sales, Marketing and Logistics teams using Dynamics AX. You will assist in coordinating support from our internal resources, package vendors and consultants.Incident and problem resolution involves the use of diagnostic and request tracking tools, as well as requiring that the individual provide remote, in-person, and hands-on help at the desktop level. Support includes resolving technical issues and business operations and communicating issue resolution.The Application Support Specialist will identify solutions, contribute to process and procedure documentation, provide functional training, quality assurance testing, reporting support, utilizing resources and system capabilities effectively.What We’re Looking For:3 or more years of customer service and systems or application support experience in a support role or equivalentDemonstrated ability of ITIL Procedures, including Incident, Problem and Change ManagementDemonstrated ability of client/customer support in a medium to large businessBroad based business skills and acumenSound understanding of business concepts and processes together with technical systems experienceExperience with finance, work management, inventory, order to cash and customer relationship processesExperience with ERP technologies such as Microsoft Dynamics, Dynamics 365 or JDEWhat We Offer:An unyielding commitment to your personal safetyCompetitive pay and exceptional benefitsThe opportunity to work with the best and brightest in the industryA positive, dynamic, and inclusive work environmentAn open, innovative culture with diverse opportunitiesA commitment to investing in our people through training and developmentThe chance to live (and play) where you workWant to know what it’s like to work for Tolko? Click hereWho We Are:With state-of-the-art operations across western Canada, Tolko is a leading manufacturer of a wide range of forest products for customers around the world. For over 60 years, our family-owned company has been recognized by customers and business partners for being reliable, flexible, efficient and offering quality products. With the third generation of family leadership, we’re continuing that legacy today in our divisions throughout western Canada and joint ventures in the Southern United States.At Tolko, our values, vision and mission aren’t just what we believe. They’re how we work, live and serve our customers every day. Fundamental to our success is a diverse and committed workforce that thrives on change, building relationships, and a drive toward excellence.Grow Here, Achieve More:When you join Tolko, you’ll develop your skills and be encouraged to pursue diverse opportunities with a company that’s built on integrity, respect, and provides employees with the inclusive environment, support and opportunity to build great lives.COVID-19: Tolko prioritizes employees’ health and safety while contributing an essential service. Tolko has taken steps to ensure our workplace is safe and resistant to COVID-19 transmission – implementing procedures to ensure physical distancing, extra cleaning and sanitization of work areas.  Tolko adheres to all new requirements of federal and provincial health authorities.If this position sounds like a fit for you, we’d love to hear from you! Applications will be accepted at www.tolko.com until the position is filled.To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko’s job board at My Job Search (ultipro.ca) orCareers | Tolko Industries.We thank all candidates for their interest; however only those selected for an interview will be contacted.Follow us on LinkedIn, Facebook, and Twitter to stay up to date on Tolko news and job postings.

Our valued public sector client requires the services of a Secret cleared Senior Project Manager to support the regular business cycle as well as to align with HR to Pay stabilization measures and with the overall goal of stabilizing and improving end to end HR to Pay. Tasks: Manage several Project Managers, each responsible for an element of the project and its associated project team. Manage the project during the development, implementation and operations startup by ensuring that resources are made available and that the project is developed and is fully operational within previously agreed time, cost and performance parameters. Formulate statements of problems; establishes procedures for the development and implementation of significant, new or modified project elements to solve these problems, and obtains approval thereof. Define and document the objectives for the project; determine budgetary requirements, the composition, roles and responsibilities and terms of reference for the project team. Prepare formal task proposals, work breakdown structures and compliance charts; Give briefings on progress and concerns of projects; Prepare draft evaluation plans, criteria and evaluation schedules. Apply

Our valued public sector client requires the services of a Secret cleared Intermediate Project Manager to support the regular business cycle as well as to align with HR to Pay stabilization measures and with the overall goal of stabilizing and improving end to end HR to Pay. Tasks: Manage projects during the development, implementation and operations startup by ensuring that resources are made available and that the project is developed and is fully operational within previously agreed time, cost and performance parameters. Formulate statements of problems; establishes procedures for the development and implementation of significant, new or modified project elements to solve these problems, and obtains approval thereof. Prepare formal task proposals, work breakdown structures and compliance charts. Define and document the objectives for the project; determine budgetary requirements, the composition, roles and responsibilities and terms of reference for the project team. Track and report progress of the project on an ongoing basis and at scheduled points in the life cycle; Give briefings on progress and concerns of projects. Apply

CST Business Support Analyst - Testing Job ID 2023-102441 City Vancouver Work Location CST - 590 W. 8th Home Worksite 00 - Excluded - VCHA Additional Sites some travel may be required Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Term Specific Job Status Temporary Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Health Information Management Salary Grade 07 Min Hourly CAD $38.13/Hr. Max Hourly CAD $54.82/Hr. Shift Times 0830 to 1630 Days Off Saturday, Stats, Sunday Work Schedule Details Shifts may include 24 hr support, some weekends, on call rotations End Date 7/10/2024 Position End Date - Incumbent Position ends on the listed end date or upon the return of the incumbent. Salary The salary range for this position is CAD $38.13/Hr. - CAD $54.82/Hr. Job Summary Come work as CST Business Analyst with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for an CST Business Analyst - Testing to join the CST Project team. Apply today to join our team! About the The Clinical & Systems Transformation (CST) Project The Clinical & Systems Transformation (CST) Project is one of the largest health care projects in British Columbia's history. It is a joint undertaking between Vancouver Coastal Health, the Provincial Health Services Authority and Providence Health Care to complete a significant transformation of clinical practices and systems. This is an exciting initiative that will deliver key benefits for our patients, health care providers and health organizations. As a CST Business Analyst - Testing with Vancouver Coastal Health you will:Provide guidance to senior staff to determine requirements for new health informatics initiatives, including performance measurement and reporting, and program development.Document and analyze processes, gather requirements, perform best practice reviews, gather data to support, prioritize and align business case development and requests, and perform current state assessments and gap analysis on initiatives.Liaise with a broad spectrum of clinical, IT and business stakeholders and leaders to assist in translating technical issues into a single, shared and realistic vision. Qualifications Education & ExperienceBachelor’s Degree in Business Administration, Clinical Informatics or related discipline.Minimum of five (5) years’ recent, related experience in health care or information management, or an equivalent combination of education, training and experience.Master’s degree preferred.Understanding of Excluded/Non Contract and Collective Agreement terms across the Health Authorities in the ProvinceComprehensive understanding of staff scheduling systems used across the Health Authorities Comprehensive understanding of timekeeping policies related to maintaining payroll recordsKnowledge & AbilitiesSuperior analytical skills , documentation, workflows, including the ability to comprehend, analyze and resolve complex issues. Highly developed business writing and verbal communication skills with the ability to document work appropriately. Knowledge of project structures; business case development; documentation of workflows; health care setting and analytical tools.Demonstrable skills handling change requests, impacts, and tracking tasks, actions, risks, issues and impacts.Resourceful; well-organized; systematic analysis; strategic thinking; critical thinking; attention to detail; leadership and management skills. Technical writing experience is considered an asset.Knowledge of information technology applications and outcomes achieved through new platformsDemonstrated ability to exercise good judgment and initiative, deal with frequent changes; make decisions for a wide variety of complex business matters.Demonstrated ability to use database, spreadsheet and word processing software at an advanced level. Physical ability to perform the duties of the job. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

Our valued Public Sector Client is looking for a Senior Project Manager to support the Workplace Collaboration Services (WCS) Project. Scope: Development, procurement, and transition to an enterprise Workplace Communication Service providing: The WCS IP Telephony solution was developed as a planned replacement for the SSC Partner departments’ telephone networks. The WCS project will modernize the legacy telephone service with Voice over Internet Protocol (VoIP) telephony. Provide planning, design and integration of EON 911 VOIP services Must Haves: - University Degree in any field - PMP or Prince 2 - Secret Clearance Apply

Our valued Client requires 2 System Administrator to give support and maintenance for managed gateway infrastructure and ensure reliability of the services that traverse the gateways.This will include on-going Computer Information Systems (CIS) infrastructure planning, strategy, routine support and deployment of new infrastructure components and subcomponents. The System Administrator will ensure that the planned maintenance, hardware and software upgrades, fault diagnosis and troubleshooting, performance tuning, capacity planning, and configuration management of the CIS infrastructure (server hosting environment as well as hosted servers, desktops and peripherals) is maintained with a high rate of uptime and stability. Responsibilities: Provide technical support and troubleshooting services to client servers and virtualization infrastructure as requested by the Technical Authority, as well as execute corrective actions where required; Maintain functional stability of system architecture, hardware, servers, operating systems, and application software relating to enterprise server infrastructure on a daily basis; Perform and document the installation, configuration, maintenance, and troubleshooting in support of new and existing server and server-attached components Perform impact analysis of technology changes and provide written documentation, support and direction for emerging technologies relating to server virtualization; Develop, maintain, coordinate back-up and disaster recovery procedures and document them, including the creation, maintenance and control of compressed file back-ups; Develop and maintain written operating guidelines, procedures, and standards in support of existing systems and newly introduced hardware, software, as well as application releases; Develop and maintain written technical reports, status reports, diagrams, and system performance reports. This includes, but is not limited to, the creation of and updates to system diagrams, updates to backup manuals, updates to operations guideline documents, and the production of system performance and issue tracking reports; Must have's: Enterprise class virtualized server hosting environments MS Windows and Linux servers Valid Secret Clearance Apply

Our valued Public Sector Client is seeking a Int. Project Manager to Support Enterprise Wide Transformation Initiatives The specific work involves providing key support, knowledge, recommendations and strategic planning for senior leadership for new and ever evolving Enterprise Wide business requirements. Tasks: Developing and maintaining project schedules, documentation and a master schedule of all projects and resources Giving briefings on progress and concerns of project; Coordinating and preparing documentation in response to scheduled and unscheduled reports, returns and observations to update management on project progress; Preparing plans, charts, tables and diagrams to assist in analyzing or displaying problems; Ensuring management staff is provided with timely and accurate project information and status updates; Defining and documenting development team objectives; Apply

Our valued Public Sector client is in need of a Senior Secret cleared Network Analyst to support an email transfer initiative from Outlook to M365. Our candidate will have the following experience: Microsoft Exchange Certification 15 years as a Network Analyst with 5 of those years work with federal government departments, agencies, or Crown Corporations 1 project of experience working on a Government of Canada Email Transformation Initiative 1 project within the last 3 years providing network support for both Azure and M365 applications and services in a federal Government of Canada department, agency or Crown Corporation 10 years experience performing email migrations and upgrades 3 projects performing migrations to Microsoft Azure 1 project of experience designing and deploying the Azure Virtual Desktop services in Government of Canada departments/agencies or Crown Corporations Apply

The Crown requires an Enhanced reliability cleared Senior Project Manager for the project to accomplish on time and within budget. Tasks: Prepare detailed work plans for work requested; Facilitate workshops, consultations, interviews and discussions with and between key stakeholders; Develop models, strategies, and approaches; Coordinated the development of business cases; Prepare presentations and diagrams; Provide change management strategies and support; Work with departmental project management tools and apply GC best-practices. Apply

Our valued public sector client is looking for a Secret Cleared Senior Project Manager to support numerous concurrent IM/IT-related projects utilizing project management methodologies. The resource will provide project management leadership, expertise and experience for the initiation, planning, implementation and project completions. The resource will be required to manage small, medium to large scale, complex, multi-team, multi-platform IM-IT systems development projects and/or infrastructure design and implementation projects. Responsibilities: Effectively applying project management methodology(ies) and enforce Department project processes and standards accordingly; Managing project plans by defining deliverables, identifying key milestones, reviewing project progress, and engaging in ongoing risk management; Issues Management: Set up the Issues Management Log for project issues, monitor and track status and report status. Escalate as required. Deliverable: Issues Log with all project issues recorded. Risk Management: Set up the Risk Management Log and record risks, monitor and track status and report status. Escalate as required. Deliverable: Risk Log with project risks recorded. Change Requests: Ensure all scope/change requests to baseline-configured items are documented with formal Change Requests and are reviewed and actioned as per the change request procedure and Change Management Board or authority. Deliverable: Documented Change Requests with CMB or authority decisions. Business Processes: Facilitate the documentation of the required business process requirements with OPI Sponsor, stakeholders and team to complement the technical solution. Document the business processes, roles, and responsibilities. Deliverable: Detailed Business Processes. Developing initial process and documentation templates for coordination of projects with Information Management and Technology Services (IM&TS) for Department clients and projects; Coordinating other Project Managers or Coordinators assigned to deliver sub project(s) of a complex project, managed by the Senior Project Manager; Performing project planning, develop project charter and project management plans for all knowledge areas; Creating, executing and maintaining project work plans and revising as appropriate to meet changing needs and project demands; Overseeing the development of a Project Business Case (e.g. business planning and program review) Maintaining existing plans, PPM Office tools, procedures and systems in use within the PPM Office that are needed to manage and direct PPM Office development activities; Must Haves Secret Clearance Valid PMP or Prince 2 certification 10yrs + experience as Project Manager Apply

Our Public Sector client requires a Senior Project Manager (10+ years) to work with clients, executives and representatives from the Chief Information Office as well as the Information and Service Management Directorate to support project reporting and monitoring for the M365 project. Responsibilites to Include: Identify Project Risk and Complexity Assessments (PCRA). Develop the overall project plan, the project schedule, benefits realization, and project governance by following ECCC project management framework (PMF). Manage and monitor the deliverables of the several project team members to ensure successful delivery of project elements. Liaise with other functional groups within Shared Services Canada (SSC) and ECCC IT Security and Privacy teams to ensure that project deliverables are scheduled, and resources are assigned. Manage the project during the planning, execution, implementation and transition to project closeout and operations, by developing a capacity plan to ensure that resources are available and that the project is developed and is fully operational within previously agreed time, cost and performance parameters. Formulate problem statements; establish procedures for the development and implementation of significant, new or modified project elements to solve these problems, and obtain approval thereof. Define and document the objectives for the project; determine budgetary requirements, the composition, roles and responsibilities an terms of reference for the project team. Must Haves: 10+ years within the last 15 years as a Project Manger Have a PMP, Prince2, or Certified Associate in Project Management (CAPM) Post-secondary degree, diploma, or certification in project management, information management, computer science or business administration Supported 3 Enterprise Content Management (ECM) or Information Management (IM) Projects within the last 10 years Support 4 Application Development, Application Implementation, or Modernization intiatives (at least one GOC project) in the last 10 year s Nice to Haves: 5 additional Application Development, Application Implementation, or Modernization intiatives Apply

S.i. Systems valued public sector client is currently seeking three (3) Senior, Enhanced Reliability Cleared, Project Managers to support various initiaitives and projects within their science and technical portfolio. This is a long term initiative with intentions to run for multiple years. The Successful Candidate Must Have: Minimum 3 projects within the past 10 years managing an IM/IT project for the Canadian Public Sector (Federal, Provincial, Municipal, or Crown Corporation) A valid PMP or Prince2 Certification Experience generating budget forecasts and spending reports Valid Enhanced Reliability Clearance Preference Will be Given to Candidates Who Also Possess: Significant experience with the development and management of the following project documents: Project Charter Project Lessons Learned Project Schedule Experience creating a project communication plan Tasks Include, but are not Limited to: Manage projects during the initiation, planning, execution and close-out phases; Monitor and report project progress on an ongoing basis and at scheduled points in the life cycle; Obtain project sign-off. Provide project management recommendations to the Project Authority and the ITS management team; Develop the project plan aligning with other projects that are directly linked and find opportunities to further streamline in working horizontally with partners in order to deliver integrated project artefacts such as plans, schedules, risks, etc.; Manage the project risk(s) and develop and maintain risk and issue plans, reports and/or processes; Manage the change management process, including identifying and securing approval for business requirements and any subsequent changes to the plans, costing or timeline(s); Prepare, refine and review written documentation, presentations, reports, dashboards and make oral presentations; Manage the project delivery and prepare and/or assist with project and release budget, costing and scheduling estimates; Prepare and/or assist with project and release implementation approaches, issue/quality management processes and organizational requirements; Manage the project schedule and prepare, refine and review Work Breakdown Structures (WBS), schedules, Quality Assurance plans and other project control documents; Prepare, refine and review performance reports and facilitate integration with other tools/reports as necessary; and Ensure appropriate planning measures are taken with internal and external stakeholders with respect to changes in work scope. Apply

Our valued Public Sector client in in need of a Senior Project Manager to support the modernization of their IM system. Tasks Include: Formulate statements of problems; establishes procedures for the development and implementation of significant, new or modified project elements to solve these problems, and obtains approval thereof Define and document the objectives for projects, including project charters, plans, financial management, risk and issue management, projected and actual expenditures financial monitoring Meet in conference with stakeholders and other project managers and states problems in a form capable of being solved. Prepare plans, charts, tables and diagrams to assist in analyzing or displaying progress, issues, risks, or problems; work with a variety of project management tools Must Have: Must already possess a Government of Canada Secret (Level 2) clearance or above Apply

Our valued client is looking for a Jnr Desktop Support Technician to maintain equipment in conference rooms and support additional audio/video requirements initial 3-6 month contract in Ottawa Responsibilities:Conference rooms & A/V: maintain equipment in conference rooms and support additional audio/video requirements for other events including town-hall meetings, VTC support and webcasts.Troubleshoots standard hardware, software and connectivity problems reported by users. Monitoring and maintenance routines to proactively identify issues within the Web conferencing environmentMust Have Skills:2+ years’ experience as a Desktop Support TechnicianExperience testing, configurating, implementing, and supporting desktop & meeting/conference room technologies, PCs, peripherals and software in a network environment.Exposure in administrating / supporting Conferencing technical infrastructure. This includes but is not limited to: CISCO Video Conferencing, ZOOM, WebEx, MS Teams Apply

Our EPC (engineering, procurement, and construction) client is seeking an Intermediate Desktop Support Technician to support a Windows environment to start ASAP as a full time employee.Must already reside in Calgary and come in minimum 4 days/week in office downtown Calgary.Must-Have:5+ years of Windows deskside support, helpdesk management, and hardware maintenance experience (setting up Windows machines)Experience with Intune doing OS installs, patching and asset managementExperience supporting Microsoft Teams (install, support, and educate)Experience administering and setting-up users and permissions (OS install, patching and asset management)Nice-to-have:Experience with Meraki technologyExperience in the EPC industryEngineering applications setup and support experienceExperience using Zendesk Experience with Email Spam filtering & Cyber Security Applications and utilitiesSharePoint Administration and site support experienceRESPONSIBILITIES:Deskside SupportHelpdesk ManagementHardware MaintenanceUser Training and DocumentationIT Infrastructure SupportContinuous Improvement Apply

Our Valued Public Sector Client is seeking a Senior Project Manager (10+ years) to create project artefacts in support of a migration of Dynamics On Premise to Dynamics 365 within the Public SectorMust Have:Significant Government of Canada experience2+ Projects creating project artefacts for migration on dynamics on premise to dynamics 36510+ years managing Risk/Issue LogsAgile Project Management experienceEnhanced Reliability ClearanceTasks:Collaborate directly with multi-disciplinary teamReport on progress at Daily/Weekly meetings.Analyze requirements and provide recommendations through collaboration with stakeholders.Communicate effectively using visual, oral, and written communications with colleagues and business clients in an IT environment.Define project deliverables by collaborating with team members and clients.Helping the manager to maintain the Project budget (forecasts and actuals) Apply

What This Position is All About The role of an Operations Support Associate is to plan, organize and prioritize tasks to help the store in all operations and maintain a safe and healthy work and shopping environment. Who You Are: Sees ahead clearly, is knowledgeable and has a capability for a big picture perspective. Generates a variety of approaches to problem solving including new and novel ideas. Creates a sense of community in the team. You Also Have: Full flexibility with schedule (including evenings and weekends) Customer focused Detail oriented Ability to function as part of a team Ability to adapt to an ever changing work environment Able to lift 70 lbs As The Operations Support Associate, You Will: Responsible for the accuracy, efficiency and integrity of Company operating policies Complete minor mechanical and non-mechanical repairs Responsible for inspections, assessing repairs/retrofits, performing work as necessary Ensure that the company standards of housekeeping are maintained, safe work practices How Often You May Travel: NA Your Life and Career at HBC: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount#HBInventoryAssociate Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence and infrastructure.Provide support for GDBT infrastructure and helpdesk primarily for the Montreal plant and will also provide first-level support for other locations including Markham, Northbrook, Ames, Avon, and Sao Paulo. Provide support for infrastructure projects. This position will also provide helpdesk coverage as needed. Helpdesk coverage will include local and remote support, software deployment, troubleshooting, and support of PCs, networks, and phones for users in Barilla Region Americas. This position will collaborate with Global GDBT on global initiatives as needed. 1. Support network, PC, telephony, mobile, and server projects. 2. Provide user support for other Barilla Region Americas systems. 3. Provide coverage for the helpdesk as needed for all Barilla sites in the USA, Canada, and Brazil. 4. Provide remote support to other Barilla Region Americas sites. Support includes but is not limited to PC, network, and server support. Work with designated contacts in international locations. 5. Maintain accurate equipment inventories (e.g. PCs, printers, phones, mobile phones, etc.) by following proper processes when deploying, retrieving, or retiring equipment. 6. Proactively identify, escalate, and help resolve issues as they arise. 7. Participate in training and support of end users. 8. Successfully complete GDBT projects that align with the business strategy and GDBT guidelines. 9. Collaborate with global GDBT on global initiatives, while meeting initiative deadlines. 10. Follow all other processes and procedures as defined by the local/Global GDBT departments and company policy. 11. Other duties as assigned.* Bachelor's degree or specialized training / equivalent work experience * Excellent communication and interpersonal skills * At least 1 year experience providing end-user support for PCs & and phones. * At least 1 year experience delivering small to mid-sized infrastructure projects. * Experience supporting networks, and servers - rack mounting gear, connecting cables, and fiber optic. * Experience providing remote support via telephone, or remote desktop technology. * Ability to prioritize multiple tasks to ensure end-user satisfaction. * Experience with Windows 10 and MS Office including Outlook. * Experience supporting a data center in a virtual environment a plus. * Experience working in a global environment is a plus. * Experience with network implementation and setup. Cisco experience or CCNA a plus. * Experience with SCCM and software distribution is a plus. * Experience working for a CPG or manufacturing company a plus. * Fluent in English and French * Travel: 25% - Domestic & International - Travel to the Markham, Ontario office and US office on a quarterly basis.

Application Deadline: 05/02/2024Address:100 King Street WestMonitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Ensures alignment between values and behaviour that fosters diversity and inclusion.Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent.Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Provides strategic input into business decisions as a trusted advisor.Manages complexity across business value, technology and interaction models.Recommends and implements solutions based on analysis of issues and implications for the business.Identifies emerging issues and trends to inform decision-making.Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.Helps determine business priorities and best sequence for execution of business/group strategy.Acts as the prime subject matter expert for internal/external stakeholders.Monitors and tracks performance, and addresses any issues.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.Supports deployment activities, managing implementation issues to resolution.Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.Collaborates and engages with the appropriate areas across the bank.Develops or helps to develop the knowledge assets required for the operation.Promotes adherence to standards and industry best practices.Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Implements changes in response to shifting trends.Broader work or accountabilities may be assigned as needed.Qualifications:Experience with End User Computing technologies (Windows, SCCM, VDI, etc.)Troubleshooting across technologies (desktop, network, servers) and familiarity with Troubleshooting tools (Systrack, wireshark, etc. )Experience with Mobility management and deployment tools (InTune, AirWatch, MDM)Typically 7-10 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.Technical and/or business functional knowledge of systems, tools, timing, and dependencies.Seasoned professional with a combination of education, experience and industry knowledge.Prefer 7-10 years of Capital Markets experienceGrade:8Job Category:People Manager / GestionnaireWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.