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Overview of salaries statistics of the profession "General Accounting Specialist in Canada"

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Tech Services Specialist CAN
Staples Canada, Toronto, ON
PURPOSE OF JOB Tech Services Specialist is responsible to effectively promote and sell Tech services and products, executing both in-store and in-home/business. They will install, configure, upgrade, troubleshoot and repair computer hardware and operating systems, partnering with the Warranty Depot/Matrix teams as required. They are responsible for establishing and maintaining sales and service excellence by assigning the highest priority to customer satisfaction and demonstrating quality in every aspect of work. Provides guidance, training and coaching to associates as required on company initiatives, sales programs and product knowledge. Dependent on store sales volume this role will effectively balance their time in Tech Services as well as direct sales floor activities. PRIMARY DUTIES AND RESPONSIBILITIES • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Leads and promotes selling of technology services/products and supports a selling culture in order to achieve current goals and targets. • Arranges service appointments, performs In Store/In Home/Business computer upgrades, repairs and setups and follows up with customers. • Ensures high quality execution of all technology services to minimize rework. • Provides training and coaching to associates on technology services and on the sales floor in Capital goods. • Effectively resolves customer concerns and escalates to management when appropriate. • Performs follow up calls to solicit feedback on sales, promote additional products and services. • Facilitates repairs to be done by the Warranty Depot or third party repair facilities to ensure satisfactory customer service standard. • Executes ETS procedures effectively. • Updates management on ongoing work that may require action or follow up in their absence. • Prioritizes time between Tech Services and the sales floor based on business needs and as directed. • Provides coverage and assistance in the technology department where business needs require and as associate training supports. • Understands and adheres to all privacy and information management policies and procedures. • Properly secures company and customer assets and physical inventory and follows all loss prevention procedures. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Checks all sources of communication for information (white boards, bulletin boards, HUB, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Maintains general cleanliness of all tech room and workstations as assigned, according to company standards. • Maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. • Where store market has been approved and sales volume supports, associate may fulfill In Home Service for multiple locations. Associate is required to review and sign off on agreement of the 'In Home Services' Guidebook and ensure their full understanding of this program prior to supporting this. KNOWLEDGE / SKILL REQUIREMENTS • Verifiable and demonstrated skill in performing services/upgrades to all types of computers. • Demonstrates strong selling ability. • Ability to make appropriate product recommendations to customers. • Capacity to communicate with customers effectively using a variety of mediums. This involves the ability to take full ownership of the customer relationship and the ability to resolve customer concerns in a diplomatic manner. • Demonstrates leadership, and the ability to effectively train and coach. • Ability to make appropriate product recommendations to customers and at times do so 'in the moment'. • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to plan, organize and prioritize efficiently and effectively to handle their daily responsibilities and serve our customers. Ability to deal with multiple priorities and tasks at one time. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. • Able to work flexible schedule. PHYSICAL DEMANDS / WORKING CONDITIONS • Conditions of the work environment are such that minor stress and physical discomfort may occur. • A moderate amount of physical effort is required while handling technology equipment. RECOMMENDED QUALIFICATIONS Experience: • 1-2 years of previous related experience is preferred. • Technical system diagnostic and upgrades/repair experience is preferred. • Valid drivers' license is preferred. Education: • Working towards or successful completion of high school is preferred. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Human Resources & Operations Specialist
HIV Community Link, Calgary, Alberta
HIV Community Link Society is a growing organization delivering servicesthroughout Southern Alberta. As a non-profit organization we help people to learn about, prevent, and live with HIV and hepatitis C (HCV) using a harm reduction approach. We offer a fun and energetic environment that provides opportunities for you to utilize your talents and develop new skills. HIV Community Link Society is committed to employment equity.HIV Community Link Society is a growing organization delivering servicesthroughout Southern Alberta. As a non-profit organization we help peopleto learn about, prevent, and live with HIV and hepatitis C (HCV) using a harm reduction approach. We offer a fun and energetic environment that provides opportunities for you to utilize your talents and develop new skills. HIV Community Link Society is committed to employment equity. Human Resources & Operations SpecialistAt HIV Community Link, we have a clear vision: to be the place where a diverse mix of talented people want to come, to stay and do their best work. HIV Community Link’s dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in all that we do. Diversity is more than a commitment at HIV Community Link—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and any other difference that makes us all unique. We encourage people living with HIV, visible minorities, those with lived experience, and persons with culturally diverse backgrounds to apply.We are seeking a Human Resources and Operations Specialist to lead employee recruitment, onboarding, HR file management, semi-monthly payroll processing, group benefits plan administration, management of the HRIS, management of all IT services & functions, and general facility operations management.This is a full-time position (35 hours a week), located in the Calgary office, working Monday to Friday. During the pandemic, some remote work will be possible. A flexible schedule including day, evening, and weekend availability will be required.  Key ResponsibilitiesHuman ResourcesAct as the first point of contact for HR, benefit, Payroll and HRIS queries, responding to questions, providing guidance, and escalating issues to the Executive Director when appropriate. Coordinate the full cycle recruitment process with hiring managers to fill any vacant positions, including managing job postings, pre-screening applicants, assisting with interviews, and completing reference checks. Ensure consistent documentation and completeness of Human Resources files. Facilitate the new employee onboarding process, including new employee IT and building needs Maintain records of mandatory licenses and certifications. Provide personnel policy and procedure guidance to employees and management. Support the Leadership Team with the performance review process Provide effective advice and assistance to the Leadership Team on employee relations and performance management issues including conflict resolution, progressive discipline, return to work, and accommodation requirements.  Complete annual compensation and benefits surveys and conduct a preliminary analysis of the results with a view of understanding our position relative to market.  Be an active member of the Occupational Health and Safety Committee  Payroll and Benefits AdministrationResponsible for pay and benefit related changes including salary adjustments, changes to benefits, optional contributions, and other changes that impact pay and benefits provisions. Process payroll semi-monthly using Ceridian Dayforce and PowerPay Maintain payroll process documentation as well as the records required for audit purposes and statutory compliance. Work with the accounting department to prepare for and support the annual audit process, providing the reporting, files, and documents needed. Administer the group health benefit package and RRSP plan. Support the renewal process for group benefits and coordinate re-enrollment as needed.OperationsBe the first point of contact for employees experiencing equipment, facility or technology issues.  Coordinate and manage the inventory and purchase of office supplies and program supplies Coordinate office equipment maintenance Responsible for vendor procurement and management Liaise with building owners regarding all facility upkeep and concerns. Liaise with IT consultants to troubleshoot any technology issues and ensure they are resolved in a timely manner. Manage the technology inventory and recycling/donation of old technologyOtherAssist with special projects as needed or assigned Provide general support to the Executive Director and Board of Directors as requiredQualifications/Key CompetenciesA degree or diploma in Business Administration or Human Resources Management is required and it would be of benefit to have or be working towards your CPHR designation A minimum of 2-3 years’ experience in a Human Resources Generalist role including processing payroll is required Experience using Ceridian Dayforce and/or PowerPay is preferred Excellent understanding of legislation including Alberta Employment Standards Code, Human Rights, and Occupational Health and Safety Code. Comfort with and ability to troubleshoot technology issues Excellent computer skills and proficiency in Microsoft Office. High comfort level working in a diverse environment. Displays professionalism when interacting with internal and external stakeholders. Demonstrated ability to prioritize and manage multiple projects and complete tasks with a high degree of accuracy and timeliness with minimal supervision. A criminal record check with vulnerable sector search is requiredCompensationThe starting salary range for this position is $50,000 - $55,000 per year.HIV Community Link Society offers a comprehensive health and dental benefits package, including access to EAP services and an RRSP matching program. Employees start at 3 weeks’ vacation per year, and receive additional days off including personal, sick, and professional days.Application DetailsThis position will remain open until a suitable candidate is found.  Please send your cover letter, resume, and any other relevant material to support your application via email to [email protected] quoting job reference HIVCL – 147.You must be available for in-person/online interviews. No phone calls please. We thank all applicants for their interest; however only those selected for an interview will be contacted.  
Tech Services Specialist CAN
Staples Canada, St. Catharines, ON
PURPOSE OF JOB Tech Services Specialist is responsible to effectively promote and sell Tech services and products, executing both in-store and in-home/business. They will install, configure, upgrade, troubleshoot and repair computer hardware and operating systems, partnering with the Warranty Depot/Matrix teams as required. They are responsible for establishing and maintaining sales and service excellence by assigning the highest priority to customer satisfaction and demonstrating quality in every aspect of work. Provides guidance, training and coaching to associates as required on company initiatives, sales programs and product knowledge. Dependent on store sales volume this role will effectively balance their time in Tech Services as well as direct sales floor activities. PRIMARY DUTIES AND RESPONSIBILITIES • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Leads and promotes selling of technology services/products and supports a selling culture in order to achieve current goals and targets. • Arranges service appointments, performs In Store/In Home/Business computer upgrades, repairs and setups and follows up with customers. • Ensures high quality execution of all technology services to minimize rework. • Provides training and coaching to associates on technology services and on the sales floor in Capital goods. • Effectively resolves customer concerns and escalates to management when appropriate. • Performs follow up calls to solicit feedback on sales, promote additional products and services. • Facilitates repairs to be done by the Warranty Depot or third party repair facilities to ensure satisfactory customer service standard. • Executes ETS procedures effectively. • Updates management on ongoing work that may require action or follow up in their absence. • Prioritizes time between Tech Services and the sales floor based on business needs and as directed. • Provides coverage and assistance in the technology department where business needs require and as associate training supports. • Understands and adheres to all privacy and information management policies and procedures. • Properly secures company and customer assets and physical inventory and follows all loss prevention procedures. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Checks all sources of communication for information (white boards, bulletin boards, HUB, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Maintains general cleanliness of all tech room and workstations as assigned, according to company standards. • Maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. • Where store market has been approved and sales volume supports, associate may fulfill In Home Service for multiple locations. Associate is required to review and sign off on agreement of the 'In Home Services' Guidebook and ensure their full understanding of this program prior to supporting this. KNOWLEDGE / SKILL REQUIREMENTS • Verifiable and demonstrated skill in performing services/upgrades to all types of computers. • Demonstrates strong selling ability. • Ability to make appropriate product recommendations to customers. • Capacity to communicate with customers effectively using a variety of mediums. This involves the ability to take full ownership of the customer relationship and the ability to resolve customer concerns in a diplomatic manner. • Demonstrates leadership, and the ability to effectively train and coach. • Ability to make appropriate product recommendations to customers and at times do so 'in the moment'. • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to plan, organize and prioritize efficiently and effectively to handle their daily responsibilities and serve our customers. Ability to deal with multiple priorities and tasks at one time. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. • Able to work flexible schedule. PHYSICAL DEMANDS / WORKING CONDITIONS • Conditions of the work environment are such that minor stress and physical discomfort may occur. • A moderate amount of physical effort is required while handling technology equipment. RECOMMENDED QUALIFICATIONS Experience: • 1-2 years of previous related experience is preferred. • Technical system diagnostic and upgrades/repair experience is preferred. • Valid drivers' license is preferred. Education: • Working towards or successful completion of high school is preferred. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Tech Services Specialist CAN
Staples Canada, Etobicoke, ON
PURPOSE OF JOB Tech Services Specialist is responsible to effectively promote and sell Tech services and products, executing both in-store and in-home/business. They will install, configure, upgrade, troubleshoot and repair computer hardware and operating systems, partnering with the Warranty Depot/Matrix teams as required. They are responsible for establishing and maintaining sales and service excellence by assigning the highest priority to customer satisfaction and demonstrating quality in every aspect of work. Provides guidance, training and coaching to associates as required on company initiatives, sales programs and product knowledge. Dependent on store sales volume this role will effectively balance their time in Tech Services as well as direct sales floor activities. PRIMARY DUTIES AND RESPONSIBILITIES • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Leads and promotes selling of technology services/products and supports a selling culture in order to achieve current goals and targets. • Arranges service appointments, performs In Store/In Home/Business computer upgrades, repairs and setups and follows up with customers. • Ensures high quality execution of all technology services to minimize rework. • Provides training and coaching to associates on technology services and on the sales floor in Capital goods. • Effectively resolves customer concerns and escalates to management when appropriate. • Performs follow up calls to solicit feedback on sales, promote additional products and services. • Facilitates repairs to be done by the Warranty Depot or third party repair facilities to ensure satisfactory customer service standard. • Executes ETS procedures effectively. • Updates management on ongoing work that may require action or follow up in their absence. • Prioritizes time between Tech Services and the sales floor based on business needs and as directed. • Provides coverage and assistance in the technology department where business needs require and as associate training supports. • Understands and adheres to all privacy and information management policies and procedures. • Properly secures company and customer assets and physical inventory and follows all loss prevention procedures. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Checks all sources of communication for information (white boards, bulletin boards, HUB, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Maintains general cleanliness of all tech room and workstations as assigned, according to company standards. • Maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. • Where store market has been approved and sales volume supports, associate may fulfill In Home Service for multiple locations. Associate is required to review and sign off on agreement of the 'In Home Services' Guidebook and ensure their full understanding of this program prior to supporting this. KNOWLEDGE / SKILL REQUIREMENTS • Verifiable and demonstrated skill in performing services/upgrades to all types of computers. • Demonstrates strong selling ability. • Ability to make appropriate product recommendations to customers. • Capacity to communicate with customers effectively using a variety of mediums. This involves the ability to take full ownership of the customer relationship and the ability to resolve customer concerns in a diplomatic manner. • Demonstrates leadership, and the ability to effectively train and coach. • Ability to make appropriate product recommendations to customers and at times do so 'in the moment'. • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to plan, organize and prioritize efficiently and effectively to handle their daily responsibilities and serve our customers. Ability to deal with multiple priorities and tasks at one time. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. • Able to work flexible schedule. PHYSICAL DEMANDS / WORKING CONDITIONS • Conditions of the work environment are such that minor stress and physical discomfort may occur. • A moderate amount of physical effort is required while handling technology equipment. RECOMMENDED QUALIFICATIONS Experience: • 1-2 years of previous related experience is preferred. • Technical system diagnostic and upgrades/repair experience is preferred. • Valid drivers' license is preferred. Education: • Working towards or successful completion of high school is preferred. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Tech Services Specialist CAN
Staples Canada, Sorel-Tracy, QC
PURPOSE OF JOB Tech Services Specialist is responsible to effectively promote and sell Tech services and products, executing both in-store and in-home/business. They will install, configure, upgrade, troubleshoot and repair computer hardware and operating systems, partnering with the Warranty Depot/Matrix teams as required. They are responsible for establishing and maintaining sales and service excellence by assigning the highest priority to customer satisfaction and demonstrating quality in every aspect of work. Provides guidance, training and coaching to associates as required on company initiatives, sales programs and product knowledge. Dependent on store sales volume this role will effectively balance their time in Tech Services as well as direct sales floor activities. PRIMARY DUTIES AND RESPONSIBILITIES • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Leads and promotes selling of technology services/products and supports a selling culture in order to achieve current goals and targets. • Arranges service appointments, performs In Store/In Home/Business computer upgrades, repairs and setups and follows up with customers. • Ensures high quality execution of all technology services to minimize rework. • Provides training and coaching to associates on technology services and on the sales floor in Capital goods. • Effectively resolves customer concerns and escalates to management when appropriate. • Performs follow up calls to solicit feedback on sales, promote additional products and services. • Facilitates repairs to be done by the Warranty Depot or third party repair facilities to ensure satisfactory customer service standard. • Executes ETS procedures effectively. • Updates management on ongoing work that may require action or follow up in their absence. • Prioritizes time between Tech Services and the sales floor based on business needs and as directed. • Provides coverage and assistance in the technology department where business needs require and as associate training supports. • Understands and adheres to all privacy and information management policies and procedures. • Properly secures company and customer assets and physical inventory and follows all loss prevention procedures. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Checks all sources of communication for information (white boards, bulletin boards, HUB, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Maintains general cleanliness of all tech room and workstations as assigned, according to company standards. • Maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. • Where store market has been approved and sales volume supports, associate may fulfill In Home Service for multiple locations. Associate is required to review and sign off on agreement of the 'In Home Services' Guidebook and ensure their full understanding of this program prior to supporting this. KNOWLEDGE / SKILL REQUIREMENTS • Verifiable and demonstrated skill in performing services/upgrades to all types of computers. • Demonstrates strong selling ability. • Ability to make appropriate product recommendations to customers. • Capacity to communicate with customers effectively using a variety of mediums. This involves the ability to take full ownership of the customer relationship and the ability to resolve customer concerns in a diplomatic manner. • Demonstrates leadership, and the ability to effectively train and coach. • Ability to make appropriate product recommendations to customers and at times do so 'in the moment'. • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to plan, organize and prioritize efficiently and effectively to handle their daily responsibilities and serve our customers. Ability to deal with multiple priorities and tasks at one time. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. • Able to work flexible schedule. PHYSICAL DEMANDS / WORKING CONDITIONS • Conditions of the work environment are such that minor stress and physical discomfort may occur. • A moderate amount of physical effort is required while handling technology equipment. RECOMMENDED QUALIFICATIONS Experience: • 1-2 years of previous related experience is preferred. • Technical system diagnostic and upgrades/repair experience is preferred. • Valid drivers' license is preferred. Education: • Working towards or successful completion of high school is preferred. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
General Accounting Associate - Head Office Burnaby
OpenRoad Auto Group, Burnaby, BC
UNLIMITED POSSIBILITIES AHEAD.Position: General Accounting AssociateStatus: Full-Time: 12-month ContractDealership: OpenRoad Head Office BurnabyDepartment: AccountingWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and external, training & development opportunities for skill-development and growth Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment Comprehensive extended health and dental plan, tailored around Associate wellness Recognition and Engagement Events! Your contribution: Post vehicle sales onto GL/Review vehicle deals on daily basis Check car deal paperwork for compliance Prepare month-end Cardesk packages In charge of asset, liability and capital account entries by compiling and analyzing account information Reconcile financial discrepancies by collecting and analyzing account information Filing Contribute to a strong relationship through positive interactions with Business Unit Assist with preparations for audits Responsibilities also include (but are not limited to) analyzing trends, costs, revenues, financial commitments Responsible of reconciling schedules by communicating with business units Perform financial activities including month-end/year-end closing/submission, analysis, and reconciliation of general ledger accounts in timely manner Perform daily vehicle flooring payout/chattel Keep track of payments and receipts between dealership and manufacturer. What it takes to be part of our dynamic team: Familiarity and experience with CDK is a plus CPA is preferred• Detail oriented and highly organized Strong interpersonal skills & ability to work in a team environment Skilled in time management and the ability to prioritize tasks Bachelor's Degree in Accounting or equivalent work experience 3+ year Experience with creating financial statements Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.https://orag.bamboohr.com/careers/3694 We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.
Customer Advice Specialist - Victoria Area Branches
Coast Capital Savings, Victoria, BC
Location: Victoria Branches (Broadmead, Shelbourne, Oak Bay, Bay Centre, Tillicum Mall, Colwood, Westshore) Job Type: Full-time myWork Options: In-person Starting Salary Range: $55,000-$65,000 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Employment Verification References What's the job? When you visit a Coast branch, you're greeted with a line of smiling faces ready to help you with your everyday banking needs. Our friendly Member Advice Specialists are sales and customer service superstars who bring our "How can we help you?" brand to life with every member they interact with. Imagine helping our members with Fulfilling basic personal credit needs, selling and handling Low Fee More for Me Mutual Funds, Term deposits, RRSPs, Setting up electronic services like our internet banking, opening free Chequing accounts, adding overdraft protection to help avoid those nasty NSF charges. But it doesn't end there, Member Advice Specialists do two other very importing things. First, they are sales pros. They uncover opportunities where we can better help our members with our fantastic line-up of products and services. Next, they figure out who in the company can best help that member, be it themselves or another teammate. What else will you get to do every day? Getting a natural high from delivering positive and unexpected customer experience through general retail banking Having fun engaging customers in the "Where You Are At Money Chat" to help your customer to save, grow, protect and improve their financial well-being Working as a high-performing team member within the branch to ensure all checks and balances are completed around policies and regulatory requirements Proactively and creatively offer helpful solutions and alternatives to customer inquiries Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs based sales environment Who are we looking for? We don't need mathematical geniuses here, though ability to add and subtract would be useful. Mostly we just need people who are comfortable helping customers with simple financial help and promoting our products and services. Experience helping members in either a bank or credit union for a minimum three years, preferably where you mastered lending and investments, and you used your x-ray vision to spot sales and referral opportunities. You are excited to share with the world what you learned during your post-secondary education in finance, business administration or a related field. And you aren't done learning; you have a desire to know more. You proudly hang your Investment Funds in Canada certificate in your office. You really like building relationships with a wide variety of people and want to help them with simple financial help. You are a big fan of teamwork and demonstrate your team spirit every day. You are a multi-tasking prodigy, able to efficiently and effectively prioritize and organize what needs to get done coupled with a high attention to detail. Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Medical Radiation Technologist Specialist
Health Careers in Sask, Saskatoon, SK
Job Details RHA Job Number: GO-00740346-2 Number of Vacancies: 1 Profession: Medical Radiation Technologist Organization: Saskatchewan Health Authority Facility Name: Royal University Hospital Department: Breast Screen Program Employment Type: Temporary Employment Term: Part Time Posting Date: December 12, 2023 Closing Date: December 12, 2024 17:00 Hours of Work: Shift Information: Days, Nights, Weekends56.00 hours per 3 week rotation Rate of Pay: Pay Band 17 $38.860 to $41.640 (3 step range) Union: SEIU Job Description Performs a variety of specialized diagnostic technical procedures utilizing radiation equipment for the diagnosis and tracking of disease and pathology. Speciality disciplines are: Mammography,Angiography, Computerized Tomography Job Qualifications Required QualificationsCertification with the Canadian Association of Medical Radiation TechnologistsDrug administration and intravenous injection training, where required by the jobMammography or Angiography or Computerized Tomography training/certificate, as requiredMedical Radiation Technology (MRT) diplomaRegistered with the Canadian Association of Medical Radiation TechnologistsRegistered with the Saskatchewan Association of Medical Radiation TechnologistsExperiencePrevious: Twenty-four (24) months previous experience as a general duty Medical Radiation Technologist to consolidate knowledge and skills.Knowledge, Skills and AbilitiesAbility to work independentlyBasic computer skillsCommunication skillsInterpersonal skillsValid drivers license, where required by the jobOther InformationThe official job descriptions are found on the Provider Group website, http://www.working-for-health.ca/supportjobevaluation/ Additional Information As per Article 11.03 c) Applicants without the requisite or equivalent qualifications for this classification shall be considered for this position. If there are no qualified applicants who apply, consideration will be given to those applicants without 24 months previous experience. The Saskatchewan Health Authority (SHA) requires a criminal record check (CRC) from every potential SHA team member. The CRC must be dated within the past six (6) months and be satisfactory to the SHA. A vulnerable sector check (VSC) is required for individuals providing patient/resident/client care to vulnerable persons. Internal candidates may be required to provide a CRC and/or VSC during the recruitment and selection process. We work together to improve our health and well-being. Every day. For everyone. The SHA is committed to building a representative, diverse, inclusive and culturally responsive workforce. We are committed to the Truth and Reconciliation Calls to Action. We work in the spirit of truth and reconciliation acknowledging Saskatchewan as the traditional territory of First Nations and Metis people.Expected Start Date: December 25, 2023Expected Up To Date: June 23, 2024FTE: 0.50This posting will remain Open until Filled. Organization & Community EMPLOYER: Saskatchewan Health Authority COMMUNITY: Saskatoon HOURS TO INTERNATIONAL AIRPORT: 0 COMMUNITY WEBSITE: http://www.tourismsaskatoon.com/ Community Description Saskatchewan's largest city is a four season destination and has gained a reputation as a great place to both live and visit. A young, vibrant and entrepreneurial demographic is energizing the city with exciting new things to see and do and is a short drive to the northern lake country. Saskatoon has more golf courses and restaurants per capita than anywhere in North America and is noted for its outstanding walking and biking trails along the riverbank. Excellent educational facilities such as the University of Saskatchewan, home of the Canadian Light Source synchrotron, draw the best minds from around the world creating a youthful vitality and cultural richness evident in every neighbourhood.
Mortgage Specialist
BMO Financial Group, Quebec City, QC
Application Deadline: 05/02/2024 Address: 2828 boul Laurier Job Family Group: Retail Banking Sales & Service Compensation and Benefits :$0 - $15,000.00 Cultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMOs share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Adheres to audit, regulatory, and compliance policies and follows all standard processes/procedures. Actively searches for sales opportunities to achieve individual sales and profitability goals. Proactively contacts realtors and referral sources identified through the creation of national partnerships and/or creates local partnerships to lead client and realtor discussions and sell real estate lending products and insurance that meet the Banks mortgage growth and profitability objectives. Assists with the implementation of targeted marketing programs, promotions, and other initiatives. Seeks opportunities to expand network by obtaining referrals from existing relationships. Establishes and enhances the Banks community presence by participating in trade shows, conferences, and related events. Serves a customer advocate during application and processing activities. Provides marketing, event coordination, and general administrative support to maintain positive and ongoing contact with their broader referral network. Delivers exceptional customer service that builds trust through expertise, responsive service, and support. Organizes customer appreciation events, seminars, and conference calls. Guides customers throughout mortgage application and processing activities. Partners with branch teams to properly hand off customers to finalize mortgage documentation. Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner. Identifies client needs for banking products (e.g. everyday banking, lending, and investment) and refers to appropriate BMO partners. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides advice and guidance to assigned business/group on implementation of solutions. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Helps determine business priorities and best sequence for execution of business / group strategy. Conducts independent analysis and assessment to resolve strategic issues. Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application. Documents updates in BMOs internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues. Analyzes data and information to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports and dashboards. Provides input into the planning and implementation of operational programs. Engages with third party realtors, lawyers, and related referral sources to create strong relationships that generate referrals for clients requiring real estate lending solutions. Sells real estate lending and insurance products and identifies and initiates cross-sell opportunities and referrals in the best interest of the customer. Verifies mortgage approvals for compliance with regulatory requirements and operational and credit policies. Participates in projects and other activities designed to improve the customer experience. Liaises between clients and various departments across the organization to discuss issues and procedures, and provides mortgage and insurance product support and expertise. Completes all necessary transactional documentation in compliance with security measures. Ensures adherence to all aspects of First Principles our code of Business Conduct and Ethics which deals with individual accountability as it relates to potential conflicts of interest, safeguarding of client information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities. Acts in accordance with regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing Reporting requirements, FCAC consumer provision requirements, and Privacy Act provisions in accordance with Bank Policies & Procedures. Follows security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to fraud, robbery, counterfeiting, money laundering or defalcation. Protects the Banks assets by adhering to all everyday banking, business banking, investment and lending regulations (as appropriate), Policies and Procedures, legal and ethical requirements, process requirements and established risk guidelines. Understands risks and takes appropriate actions as they relate to personal banking, deposit and investment products, including all documentation, and any other requirements to maintain operational integrity. Maintains the confidentiality of both customer and Bank information ensuring compliance with Bank Policies & Procedures. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Basic knowledge of portfolio management and related credit qualification standards, policies, and procedures. In-depth understanding of the mortgage lending process and applicable regulatory requirements. Strong interpersonal, sales, customer service, and negotiation skills. Expert knowledge of self-management and teamwork, personal lending, relationship sales and management. Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management. Strong knowledge of the broader real estate industry and mortgage market. Strong negotiation skills. U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). This position will require a Federal registration with the Nationwide Mortgage Licensing System and Registry. The Bank will instruct you on the registration requirements needed to comply with this requirement. A criminal background review and credit history evaluation will be required for this position as well as restrictions on performing in a real estate agent capacity. Specialized knowledge from education and/or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Compensation and Benefits: Pay Type: Commission The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Mortgage Specialist
BMO Financial Group, New Westminster, BC
Application Deadline: 05/30/2024 Address: 120 - 66 Tenth Street Job Family Group: Retail Banking Sales & Service Cultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMOs share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Adheres to audit, regulatory, and compliance policies and follows all standard processes/procedures. Actively searches for sales opportunities to achieve individual sales and profitability goals. Proactively contacts realtors and referral sources identified through the creation of national partnerships and/or creates local partnerships to lead client and realtor discussions and sell real estate lending products and insurance that meet the Banks mortgage growth and profitability objectives. Assists with the implementation of targeted marketing programs, promotions, and other initiatives. Seeks opportunities to expand network by obtaining referrals from existing relationships. Establishes and enhances the Banks community presence by participating in trade shows, conferences, and related events. Serves a customer advocate during application and processing activities. Provides marketing, event coordination, and general administrative support to maintain positive and ongoing contact with their broader referral network. Delivers exceptional customer service that builds trust through expertise, responsive service, and support. Organizes customer appreciation events, seminars, and conference calls. Guides customers throughout mortgage application and processing activities. Partners with branch teams to properly hand off customers to finalize mortgage documentation. Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner. Identifies client needs for banking products (e.g. everyday banking, lending, and investment) and refers to appropriate BMO partners. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides advice and guidance to assigned business/group on implementation of solutions. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Helps determine business priorities and best sequence for execution of business / group strategy. Conducts independent analysis and assessment to resolve strategic issues. Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application. Documents updates in BMOs internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues. Analyzes data and information to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports and dashboards. Provides input into the planning and implementation of operational programs. Engages with third party realtors, lawyers, and related referral sources to create strong relationships that generate referrals for clients requiring real estate lending solutions. Sells real estate lending and insurance products and identifies and initiates cross-sell opportunities and referrals in the best interest of the customer. Verifies mortgage approvals for compliance with regulatory requirements and operational and credit policies. Participates in projects and other activities designed to improve the customer experience. Liaises between clients and various departments across the organization to discuss issues and procedures, and provides mortgage and insurance product support and expertise. Completes all necessary transactional documentation in compliance with security measures. Ensures adherence to all aspects of First Principles our code of Business Conduct and Ethics which deals with individual accountability as it relates to potential conflicts of interest, safeguarding of client information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities. Acts in accordance with regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing Reporting requirements, FCAC consumer provision requirements, and Privacy Act provisions in accordance with Bank Policies & Procedures. Follows security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to fraud, robbery, counterfeiting, money laundering or defalcation. Protects the Banks assets by adhering to all everyday banking, business banking, investment and lending regulations (as appropriate), Policies and Procedures, legal and ethical requirements, process requirements and established risk guidelines. Understands risks and takes appropriate actions as they relate to personal banking, deposit and investment products, including all documentation, and any other requirements to maintain operational integrity. Maintains the confidentiality of both customer and Bank information ensuring compliance with Bank Policies & Procedures. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Basic knowledge of portfolio management and related credit qualification standards, policies, and procedures. In-depth understanding of the mortgage lending process and applicable regulatory requirements. Strong interpersonal, sales, customer service, and negotiation skills. Expert knowledge of self-management and teamwork, personal lending, relationship sales and management. Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management. Strong knowledge of the broader real estate industry and mortgage market. Strong negotiation skills. Specialized knowledge from education and/or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Compensation & Benefits: 100% Commission Role Compensation and Benefits: Pay Type: Commission The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
MEDICAL RADIATION TECHNOLOGIST SPECIALIST
Health Careers in Sask, Saskatoon, SK
Job Details RHA Job Number: GO-00751956-2 Number of Vacancies: 1 Profession: Medical Radiation Technologist Organization: Saskatchewan Health Authority Facility Name: ROYAL UNIVERSITY HOSPITAL Department: MEDICAL IMAGING Employment Type: Temporary Employment Term: Full Time Posting Date: March 13, 2024 Closing Date: March 13, 2025 17:00 Hours of Work: Shift Information: Days, On CallIn a 3 week rotation: 14 shifts of 8.00 hours Rate of Pay: Pay Band 17 $40.610 to $43.510 (3 step range) Union: SEIU Job Description Performs a variety of specialized diagnostic technical procedures utilizing radiation equipment for the diagnosis and tracking of disease and pathology. Speciality disciplines are: Mammography,Angiography, Computerized Tomography Job Qualifications Required QualificationsCertification with the Canadian Association of Medical Radiation TechnologistsDrug administration and intravenous injection training, where required by the jobMammography or Angiography or Computerized Tomography training/certificate, as requiredMedical Radiation Technology (MRT) diplomaRegistered with the Canadian Association of Medical Radiation TechnologistsRegistered with the Saskatchewan Association of Medical Radiation TechnologistsExperiencePrevious: Twenty-four (24) months previous experience as a general duty Medical Radiation Technologist to consolidate knowledge and skills.Knowledge, Skills and AbilitiesAbility to work independentlyBasic computer skillsCommunication skillsInterpersonal skillsValid drivers license, where required by the jobOther InformationThe official job descriptions are found on the Provider Group website, http://www.working-for-health.ca/supportjobevaluation/ Additional Information The Saskatchewan Health Authority (SHA) requires a criminal record check (CRC) from every potential SHA team member. The CRC must be dated within the past six (6) months and be satisfactory to the SHA. A vulnerable sector check (VSC) is required for individuals providing patient/resident/client care to vulnerable persons. Internal candidates may be required to provide a CRC and/or VSC during the recruitment and selection process. We work together to improve our health and well-being. Every day. For everyone. The SHA is committed to building a representative, diverse, inclusive and culturally responsive workforce. We are committed to the Truth and Reconciliation Calls to Action. We work in the spirit of truth and reconciliation acknowledging Saskatchewan as the traditional territory of First Nations and Metis people.Geographic Location: SPECIALTY (VASCULAR)Expected Start Date: April 2, 2024Expected Up To Date: December 31, 2025FTE: 1.00This posting will remain Open until Filled. Organization & Community EMPLOYER: Saskatchewan Health Authority COMMUNITY: Saskatoon HOURS TO INTERNATIONAL AIRPORT: 0 COMMUNITY WEBSITE: http://www.tourismsaskatoon.com/ Community Description Saskatchewan's largest city is a four season destination and has gained a reputation as a great place to both live and visit. A young, vibrant and entrepreneurial demographic is energizing the city with exciting new things to see and do and is a short drive to the northern lake country. Saskatoon has more golf courses and restaurants per capita than anywhere in North America and is noted for its outstanding walking and biking trails along the riverbank. Excellent educational facilities such as the University of Saskatchewan, home of the Canadian Light Source synchrotron, draw the best minds from around the world creating a youthful vitality and cultural richness evident in every neighbourhood.
Customer Advice Specialist - Courtenay
Coast Capital Savings, Courtenay, BC
Location: Courtenay Branch Job Type: Full Time myWork Options: In-person Starting Salary Range: $55,000 - $65,000 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Employment Verification References What's the job? When you visit a Coast branch, you're greeted with a line of smiling faces ready to help you with your everyday banking needs. Our friendly Member Advice Specialists are sales and customer service superstars who bring our "How can we help you?" brand to life with every member they interact with. Imagine helping our members with Fulfilling basic personal credit needs, selling and handling Low Fee More for Me Mutual Funds, Term deposits, RRSPs, Setting up electronic services like our internet banking, opening free Chequing accounts, adding overdraft protection to help avoid those nasty NSF charges. But it doesn't end there, Member Advice Specialists do two other very importing things. First, they are sales pros. They uncover opportunities where we can better help our members with our fantastic line-up of products and services. Next, they figure out who in the company can best help that member, be it themselves or another teammate. What else will you get to do every day? Getting a natural high from delivering positive and unexpected customer experience through general retail banking Having fun engaging customers in the "Where You Are At Money Chat" to help your customer to save, grow, protect and improve their financial well-being Working as a high-performing team member within the branch to ensure all checks and balances are completed around policies and regulatory requirements Proactively and creatively offer helpful solutions and alternatives to customer inquiries Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs based sales environment Who are we looking for? We don't need mathematical geniuses here, though ability to add and subtract would be useful. Mostly we just need people who are comfortable helping customers with simple financial help and promoting our products and services. Experience helping members in either a bank or credit union for a minimum three years, preferably where you mastered lending and investments, and you used your x-ray vision to spot sales and referral opportunities. You are excited to share with the world what you learned during your post-secondary education in finance, business administration or a related field. And you aren't done learning; you have a desire to know more. You proudly hang your Investment Funds in Canada certificate in your office. You really like building relationships with a wide variety of people and want to help them with simple financial help. You are a big fan of teamwork and demonstrate your team spirit every day. You are a multi-tasking prodigy, able to efficiently and effectively prioritize and organize what needs to get done coupled with a high attention to detail. Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Customer Advice Specialist - Delta
Coast Capital Savings, Delta, BC
Location: Delta Branch Job Type: Full Time myWork Options: In-person Starting Salary Range: $54,000-$70,000 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Education Verification Employment Verification References What's the job? When you visit a Coast Capital Savings branch, you're greeted with a line of smiling faces ready to help you with your everyday banking needs. Our friendly Member Advice Specialists are sales and customer service superstars who bring our "How can we help you?" brand to life with every member they interact with. Imagine helping our members with fulfilling basic personal credit needs, selling, and handling Low Fee More for Me Mutual Funds, Term deposits, RRSPs, setting up electronic services like our internet banking, opening free Chequing accounts, adding overdraft protection to help avoid those nasty NSF (Non-Sufficient Fund) charges. But it doesn't end there, Member Advice Specialists do two other very importing things. First, they are sales pros. They uncover opportunities where we can better help our members with our fantastic line-up of products and services. Next, they figure out who in the company can best help that member, be it themselves or another teammate. What you'll get to do: Getting a natural high from delivering positive and unexpected customer experience through general retail banking. Having fun engaging customers in the "where you are at Money Chat" to help your customer to save, grow, protect, and improve their financial well-being. Working as a high-performing team member within the branch to ensure all checks and balances are completed around policies and regulatory requirements. Promote our products and services, while proactively and creatively offering helpful solutions and alternatives to customer inquiries. Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs-based sales environment. Who are we looking for? Experience helping members in either a bank or credit union for a minimum three years, preferably where you mastered lending and investments, and used your x-ray vision to spot sales and referral opportunities. Post-secondary education in finance, business administration or a related field. Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course) is an absolute requirement. A warm, friendly, and approachable attitude with a demonstrated passion for putting clients first, as well as demonstrated success in a fast-paced retail environment. Above average digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.) and can learn new technology very quickly. Multi-tasker and self-starter who is comfortable working independently as well as part of a team. Ability to prioritize and organize what needs to get done coupled with a high attention to detail. Strong communication skills with an ability to build relationships with a wide variety of people and willingness to help them with simple financial needs. Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Mortgage Specialist
BMO Financial Group, Ottawa, ON
Application Deadline: 05/30/2024 Address: 1381 Woodroffe Avenue Job Family Group: Retail Banking Sales & Service Cultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMOs share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Adheres to audit, regulatory, and compliance policies and follows all standard processes/procedures. Actively searches for sales opportunities to achieve individual sales and profitability goals. Proactively contacts realtors and referral sources identified through the creation of national partnerships and/or creates local partnerships to lead client and realtor discussions and sell real estate lending products and insurance that meet the Banks mortgage growth and profitability objectives. Assists with the implementation of targeted marketing programs, promotions, and other initiatives. Seeks opportunities to expand network by obtaining referrals from existing relationships. Establishes and enhances the Banks community presence by participating in trade shows, conferences, and related events. Serves a customer advocate during application and processing activities. Provides marketing, event coordination, and general administrative support to maintain positive and ongoing contact with their broader referral network. Delivers exceptional customer service that builds trust through expertise, responsive service, and support. Organizes customer appreciation events, seminars, and conference calls. Guides customers throughout mortgage application and processing activities. Partners with branch teams to properly hand off customers to finalize mortgage documentation. Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner. Identifies client needs for banking products (e.g. everyday banking, lending, and investment) and refers to appropriate BMO partners. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides advice and guidance to assigned business/group on implementation of solutions. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Helps determine business priorities and best sequence for execution of business / group strategy. Conducts independent analysis and assessment to resolve strategic issues. Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application. Documents updates in BMOs internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues. Analyzes data and information to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports and dashboards. Provides input into the planning and implementation of operational programs. Engages with third party realtors, lawyers, and related referral sources to create strong relationships that generate referrals for clients requiring real estate lending solutions. Sells real estate lending and insurance products and identifies and initiates cross-sell opportunities and referrals in the best interest of the customer. Verifies mortgage approvals for compliance with regulatory requirements and operational and credit policies. Participates in projects and other activities designed to improve the customer experience. Liaises between clients and various departments across the organization to discuss issues and procedures, and provides mortgage and insurance product support and expertise. Completes all necessary transactional documentation in compliance with security measures. Ensures adherence to all aspects of First Principles our code of Business Conduct and Ethics which deals with individual accountability as it relates to potential conflicts of interest, safeguarding of client information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities. Acts in accordance with regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing Reporting requirements, FCAC consumer provision requirements, and Privacy Act provisions in accordance with Bank Policies & Procedures. Follows security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to fraud, robbery, counterfeiting, money laundering or defalcation. Protects the Banks assets by adhering to all everyday banking, business banking, investment and lending regulations (as appropriate), Policies and Procedures, legal and ethical requirements, process requirements and established risk guidelines. Understands risks and takes appropriate actions as they relate to personal banking, deposit and investment products, including all documentation, and any other requirements to maintain operational integrity. Maintains the confidentiality of both customer and Bank information ensuring compliance with Bank Policies & Procedures. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Basic knowledge of portfolio management and related credit qualification standards, policies, and procedures. In-depth understanding of the mortgage lending process and applicable regulatory requirements. Strong interpersonal, sales, customer service, and negotiation skills. Expert knowledge of self-management and teamwork, personal lending, relationship sales and management. Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management. Strong knowledge of the broader real estate industry and mortgage market. Strong negotiation skills. U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). This position will require a Federal registration with the Nationwide Mortgage Licensing System and Registry. The Bank will instruct you on the registration requirements needed to comply with this requirement. A criminal background review and credit history evaluation will be required for this position as well as restrictions on performing in a real estate agent capacity. Specialized knowledge from education and/or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Compensation & Benefits: 100% Commission Role Compensation and Benefits: Pay Type: Commission The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Bilingual (EN/FR) Direct Investing Phone Specialist
TD, Ottawa, ON
Hours 37.5 Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview Every single day is an adventure! Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels. Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD. You'll help deliver a legendary experience to our business, our customers' lives and our communities.Job Details It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank. Every day, you will: •Provide customers with the best solutions and offer advanced guidance and expertise on how TD's digital assets can help them to meet their financial needs now and in the future. •Deliver outstanding service and/or sales support with moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time. •Play a key role in addressing concerns and providing subject matter guidance to customers and/or partners; and be accountable for problem solving and/or raising matters to the appropriate people. •Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice. •Gather and analyze data to identify and help solve complex problems; use sound understanding of process/policy risk when recommending exceptions outside general guidelines •Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues. Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine! Job Requirements •High school diploma and one (1) or more years of relevant experience •Must be bilingual in English & French •Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features •Sound communication skills to communicate unusual and/or complex content in a clear manner •Possess computer & multi-tasking skills •Thrive in a dynamic and time-sensitive environment •Advanced knowledge of our business and understand the functions of our various business areas •Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience Additional Information Successful candidates must be available to start training for our June start date. Training: Specialized business and industry training and ongoing support provided throughout employee onboarding period, with attendance for all training being mandatory. 13 weeks full time paid training - Monday to Friday, 9am to 5pm Hours:Full time: 37.5 hours a week You must be available and flexible to work a rotational shift; this is a week by week schedule that will have you rotating weekly start periods of days, afternoon and evening shifts 7am-10pm Monday to Friday. You will receive two consecutive days off and you will have a 3 week advance notice of your rotational shift. The first 60 days of training onsite, hybrid afterwards. Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and InclusionAt TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. AccommodationYour accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in CommunitiesTD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!
Bilingual (EN/FR) - Direct Investing Phone Specialist
TD, Montreal, QC
Hours 37.5 Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview Every single day is an adventure! Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels. Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD. You'll help deliver a legendary experience to our business, our customers' lives and our communities.Job Details It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank. Every day, you will: •Provide customers with the best solutions and offer advanced guidance and expertise on how TD's digital assets can help them to meet their financial needs now and in the future. •Deliver outstanding service and/or sales support with moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time. •Play a key role in addressing concerns and providing subject matter guidance to customers and/or partners; and be accountable for problem solving and/or raising matters to the appropriate people. •Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice. •Gather and analyze data to identify and help solve complex problems; use sound understanding of process/policy risk when recommending exceptions outside general guidelines •Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues. Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine! Job Requirements •High school diploma and one (1) or more years of relevant experience •Must be bilingual in both English and French •Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features •Sound communication skills to communicate unusual and/or complex content in a clear manner •Possess computer & multi-tasking skills •Thrive in a dynamic and time-sensitive environment •Advanced knowledge of our business and understand the functions of our various business areas •Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience Proficiency in Other than French As this requisition will be used to fill multiple future positions, we invite bilingual and French speaking candidates to apply. When a position opens up it will be determined whether that position requires knowledge of a language other than French. Additional Information This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French. Successful candidates must be available to start training for our June start date. Training: Specialized business and industry training and ongoing support provided throughout employee onboarding period, with attendance for all training being mandatory. 13 weeks full time paid training - Monday to Friday, 9am to 5pm Hours:Full time: 37.5 hours a week You must be available and flexible to work a rotational shift; this is a week by week schedule that will have you rotating weekly start periods of days, afternoon and evening shifts 7am-10pm Monday to Friday. You will receive two consecutive days off and you will have a 3 week advance notice of your rotational shift. The first 60 days of training onsite, hybrid afterwards.Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and InclusionAt TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. AccommodationYour accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in CommunitiesTD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!
Mortgage Specialist
BMO Financial Group, Kirkland, QC
Application Deadline: 05/16/2024 Address: 3190 boul St-Charles Job Family Group: Retail Banking Sales & Service Cultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMOs share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Adheres to audit, regulatory, and compliance policies and follows all standard processes/procedures. Actively searches for sales opportunities to achieve individual sales and profitability goals. Proactively contacts realtors and referral sources identified through the creation of national partnerships and/or creates local partnerships to lead client and realtor discussions and sell real estate lending products and insurance that meet the Banks mortgage growth and profitability objectives. Assists with the implementation of targeted marketing programs, promotions, and other initiatives. Seeks opportunities to expand network by obtaining referrals from existing relationships. Establishes and enhances the Banks community presence by participating in trade shows, conferences, and related events. Serves a customer advocate during application and processing activities. Provides marketing, event coordination, and general administrative support to maintain positive and ongoing contact with their broader referral network. Delivers exceptional customer service that builds trust through expertise, responsive service, and support. Organizes customer appreciation events, seminars, and conference calls. Guides customers throughout mortgage application and processing activities. Partners with branch teams to properly hand off customers to finalize mortgage documentation. Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner. Identifies client needs for banking products (e.g. everyday banking, lending, and investment) and refers to appropriate BMO partners. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides advice and guidance to assigned business/group on implementation of solutions. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Helps determine business priorities and best sequence for execution of business / group strategy. Conducts independent analysis and assessment to resolve strategic issues. Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application. Documents updates in BMOs internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues. Analyzes data and information to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports and dashboards. Provides input into the planning and implementation of operational programs. Engages with third party realtors, lawyers, and related referral sources to create strong relationships that generate referrals for clients requiring real estate lending solutions. Sells real estate lending and insurance products and identifies and initiates cross-sell opportunities and referrals in the best interest of the customer. Verifies mortgage approvals for compliance with regulatory requirements and operational and credit policies. Participates in projects and other activities designed to improve the customer experience. Liaises between clients and various departments across the organization to discuss issues and procedures, and provides mortgage and insurance product support and expertise. Completes all necessary transactional documentation in compliance with security measures. Ensures adherence to all aspects of First Principles our code of Business Conduct and Ethics which deals with individual accountability as it relates to potential conflicts of interest, safeguarding of client information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities. Acts in accordance with regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing Reporting requirements, FCAC consumer provision requirements, and Privacy Act provisions in accordance with Bank Policies & Procedures. Follows security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to fraud, robbery, counterfeiting, money laundering or defalcation. Protects the Banks assets by adhering to all everyday banking, business banking, investment and lending regulations (as appropriate), Policies and Procedures, legal and ethical requirements, process requirements and established risk guidelines. Understands risks and takes appropriate actions as they relate to personal banking, deposit and investment products, including all documentation, and any other requirements to maintain operational integrity. Maintains the confidentiality of both customer and Bank information ensuring compliance with Bank Policies & Procedures. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Basic knowledge of portfolio management and related credit qualification standards, policies, and procedures. In-depth understanding of the mortgage lending process and applicable regulatory requirements. Strong interpersonal, sales, customer service, and negotiation skills. Expert knowledge of self-management and teamwork, personal lending, relationship sales and management. Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management. Strong knowledge of the broader real estate industry and mortgage market. Strong negotiation skills. U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). This position will require a Federal registration with the Nationwide Mortgage Licensing System and Registry. The Bank will instruct you on the registration requirements needed to comply with this requirement. A criminal background review and credit history evaluation will be required for this position as well as restrictions on performing in a real estate agent capacity. Specialized knowledge from education and/or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits: Pay Type: Commission The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Service Relationship Specialist
Manulife Financial Corporation, Toronto, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementRemoteJob DescriptionSupportSupport Distribution partners in the acquisition of new business; participate and present in finalist presentations and implementation meetings on the Mid-Market Segments. Assist internal partners in acquiring new business by serving as a liaison; take part as a subject-matter expert in the short-list presentations and ongoing meetings for implementing new business.Respond to benefit plan inquiries and resolve escalated and complex inquiries from Plan Sponsors, Plan Advisors/Consultants, and internal department contacts. Owning and respecting the unique demands of each customer while being considerate of the time frame ensuring a thorough response.Champion for a successful outcome for all involved, the Service Relationship Specialist role is responsible for the successful resolution and negotiation of all service escalations. Advocate for a favorable conclusion for all parties. All service escalations must be successfully resolved and negotiate by the Service Relationship Specialist.Initiate Amendment requests ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes. Collaborate with our Customer Experience/Operations teams to facilitate information-sharing and identify key issues with our online customer.Assist with general internal initiatives related to Group Benefits services, products, and procedures.Facilitate multiple meetings with our Plan Advisors/Consultants and Plan Sponsors as well as internal teams.Take on special projects and/or research assignments for client needs.AdviseAs the face of Manulife, you build and maintain successful and lasting relationships with existing and potential partners. Understand the intricacies and complexities of each Plan Sponsor's Group Benefits designs and the sophistication of the Advisors/Consulting houses. Prepare and analyze and interpret client reports for review. Generate client reports using web analytics platforms via various reporting tools, requiring analysis and comparison of many reports to ensure we are fulfilling our customer’s needs. Provide expertise on Manulife’s digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality.Support group benefits clients in driving adoption of our digital tools and experiences among their plan members Provide reporting on digital uptake/usage to help group benefits clients understand overall plan health and identify areas of opportunity for education/engagement. You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies.Establish and maintain client relationships by identifying current or potential needs and promoting client retention.Providing recommendations on plan design, service options, technology solutions and any ongoing administration needs to the client.Applies understanding of legislative and privacy guidelines to assist in client meetings.EducateDeliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or remote). Meet with plan administrators to train and educate them on effective methods of plan administration.Lead customer workshops and training around product updates & new features Maintain direct contact with clients/advisors, proactively planning your client meetings to ensure regular connections are made.When new products are launched in Group Benefits, take the Lead together with the Account Executive to learn, present and speak to these new services. Become the expert in delivering and educating clients on these services and how it affects their population and what amendments are required to their plans if any.Using our Seismic Tools to put presentations together to present and deliver our services to clients.Clients rely heavily on the Service Relationship Specialist on how to manage new services and products that are launched, or on any new legislative initiatives.Coaching mindset and abilities enabling to define solutions and delivering outcomes. Shared Responsibilities:Works with a Team of Account Executives and collaborates with other Service Relationship Specialists.Assist new Service Relationship Specialists with Job Shadowing and Buddy system to ensure all members of the team can successfully represent Manulife Group Benefits Services.This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.Job Requirements:Minimum three to five years of work experience in Group Benefits. In-depth knowledge and understanding of the Group Benefits products and services.Building and strengthening existing client and consultant/advisor relationships.Proven ability to take initiative, be a strong self-manager and display integrity.GBA designation or working towards the designation an asset.Good knowledge of underwriting concepts. Strong technical and demonstrated analytical skills using Microsoft Office products, Excel and/or PowerPoint, Web Analytics platforms, to arrange and display relevant information during customer business reviews.Excellent presentation skills and the ability to influence decision makers in various areas of organization.Supports, participates, and presents in Mid-Market Finalist Presentations to attain new and keep existing Business out to Market.Strong customer-facing skills including expectation management, communication skills, information management.Ability to work independently and in a team setting, self-starter, innovative thinking with a keen eye for results and driven by quality.Outstanding analytical, strategic, and problem-solving thinking ability - enabling the candidate to recognize issues, outline possible implications and suggest solutions.Relationship-oriented; must be comfortable working with a wide range of individuals at different levels, managing across, up, and down and self-manage to meet timelines of multiple priorities.Capability to determine sensitive client needs or issues.Must have a valid driver’s license and a personal automobile.Competencies:Proven ability to determine business priorities, meet goals, manage high volumes of work.Excellent analytical, problem solving, interpersonal, organizational and time management skills.Negotiation and influencing skills.Strong attention to detail.Champion of superior service delivery and customer service, oral and written communication skills.Good understanding and knowledge of Manulife’s administrative systems.Independent, self-motivated individual with ability to manage multiple tasks and deadlines simultaneously.Strategic and creative thinker focused on finding solutions to unique Plan Sponsor needs.Persuasive communicator with an ability to clearly articulate ideas and present information.Collaborating internally across multiple departments.Ability to be flexible and empathetic and ability to manage conflicts.Proficient in the use of modern technology.Know and understand the growth and persistency strategies.Presenting together with the Account Executives at Client Service Meetings. Taking initiative to prepare and structure these meetings.Service Relationship Specialist attends all meetings for client’s re-enrolment of flex benefits with our Admin Advantage Teams and helps facilitate and ensure all tasks are brought to completion.Attend ongoing service meetings, maintaining and facilitating action logs with head office areas.Excellent planning and project management skills with a confirmed ability to complete projects within tight timeframes.Must be fully bilingual both oral and written (in Quebec only).Decision Authorities: This role directly impacts the Sales, Profitability and Persistency of the overall Distribution offices.Keeping existing clients by ensuring any potential service issues are resolved promptly and putting checks in place to prevent issues from reoccurring.Educating Clients on Manulife’s Group Benefits services that they would benefit from.Key Challenges:Managing high volumes of work within tight time frames and balancing competing priorities.Working with many Advisors/Consultants and Account Executives and balancing their demands, needs and expectations.When a service issue is identified, these could have a financial implication, it is critical that the issue be managed to resolution while ensuring that service and quality are maintained.Working Conditions:Occasional travel will be required within your region to Client Meetings, Wellness Fairs, Employee Sessions.This role will occasionally require working outside traditional business hours to meet client needs. Example - employee sessions for night shift workers.Work Smart options are available.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$56,400.00 CAD - $94,000.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Mortgage Specialist, Manulife Bank ( Western Canada)
Manulife Financial Corporation, Saskatoon, SK
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementRemoteJob DescriptionAre you someone who thrives in a role that engages both your analytical, problem solving and customer focus approach? Do you enjoy establishing relationships and offering financial solutions to help clients achieve their broader financial goals?Our Manulife Bank team in Regina & South Saskatchewan has an immediate opportunity for a Mortgage Specialist.As a Mortgage Specialist, you will be responsible for selling Manulife Bank financial solutions directly to clients and in collaboration with financial advisors within a specified territory. This is an exciting work from home opportunity!Who are we looking for?You are a consultative and engaging ambassador for our Bank products who knows how to get things done while maintaining and encouraging meaningful relationships. You contribute by bringing your banking knowledge into the regional marketplace and helping others understand that handling money doesn’t need to be complicated.Your outstanding ability to build relationships will be beneficial as you:Sell and promote Manulife One, Manulife Bank Select and associated lending solutions;Develop a consumer client base to facilitate direct sale of lending solutionsEnsure flawless delivery to the client and ensure flow of business is directed to the appropriate servicing unit;Act as a conduit for feedback from the field by identifying ideas for improving existing products and services and new product opportunities;Partner with Business Development Consultant and other banking specialists to build advisor interests in Manulife Bank debt management and deposit solutions;Special Condition: Travel required within assigned territory.Qualifications:Solid underwriting experience with residential mortgages (3-5 years)5 or more years of financial services experience is preferred or in a sales/service capacity;Proven consultative sales capability - including establishing a relationship with the client, conducting needs analysis and presenting solutions with strong closing and servicing skills;Aptitude for learning and using technology for business purposes;Outstanding oral and written communication skills to translate complex technical issues and business definitions into concepts and procedures readily understood and accessible to a general audience;Analytical and decision making skills;Effective change management and organizational skills in order to manage fluctuating workloads;Excellent customer and relationship management skills;Highly developed influencing and negotiation skillsIf you have a passion for sharing knowledge, providing advice and offering support with a focus on providing outstanding customer solutions, we want to meet you!We offer a competitive base and performance incentives, comprehensive benefits package, training and ongoing coaching and corporate support.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsSalary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact [email protected] for additional information.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Mortgage Specialist
BMO Financial Group, Edmonton, AB
Application Deadline: 05/30/2024 Address: 5340 75th Street NW Job Family Group: Retail Banking Sales & Service Cultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMOs share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Adheres to audit, regulatory, and compliance policies and follows all standard processes/procedures. Actively searches for sales opportunities to achieve individual sales and profitability goals. Proactively contacts realtors and referral sources identified through the creation of national partnerships and/or creates local partnerships to lead client and realtor discussions and sell real estate lending products and insurance that meet the Banks mortgage growth and profitability objectives. Assists with the implementation of targeted marketing programs, promotions, and other initiatives. Seeks opportunities to expand network by obtaining referrals from existing relationships. Establishes and enhances the Banks community presence by participating in trade shows, conferences, and related events. Serves a customer advocate during application and processing activities. Provides marketing, event coordination, and general administrative support to maintain positive and ongoing contact with their broader referral network. Delivers exceptional customer service that builds trust through expertise, responsive service, and support. Organizes customer appreciation events, seminars, and conference calls. Guides customers throughout mortgage application and processing activities. Partners with branch teams to properly hand off customers to finalize mortgage documentation. Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner. Identifies client needs for banking products (e.g. everyday banking, lending, and investment) and refers to appropriate BMO partners. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides advice and guidance to assigned business/group on implementation of solutions. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Helps determine business priorities and best sequence for execution of business / group strategy. Conducts independent analysis and assessment to resolve strategic issues. Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application. Documents updates in BMOs internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues. Analyzes data and information to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports and dashboards. Provides input into the planning and implementation of operational programs. Engages with third party realtors, lawyers, and related referral sources to create strong relationships that generate referrals for clients requiring real estate lending solutions. Sells real estate lending and insurance products and identifies and initiates cross-sell opportunities and referrals in the best interest of the customer. Verifies mortgage approvals for compliance with regulatory requirements and operational and credit policies. Participates in projects and other activities designed to improve the customer experience. Liaises between clients and various departments across the organization to discuss issues and procedures, and provides mortgage and insurance product support and expertise. Completes all necessary transactional documentation in compliance with security measures. Ensures adherence to all aspects of First Principles our code of Business Conduct and Ethics which deals with individual accountability as it relates to potential conflicts of interest, safeguarding of client information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities. Acts in accordance with regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing Reporting requirements, FCAC consumer provision requirements, and Privacy Act provisions in accordance with Bank Policies & Procedures. Follows security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to fraud, robbery, counterfeiting, money laundering or defalcation. Protects the Banks assets by adhering to all everyday banking, business banking, investment and lending regulations (as appropriate), Policies and Procedures, legal and ethical requirements, process requirements and established risk guidelines. Understands risks and takes appropriate actions as they relate to personal banking, deposit and investment products, including all documentation, and any other requirements to maintain operational integrity. Maintains the confidentiality of both customer and Bank information ensuring compliance with Bank Policies & Procedures. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Basic knowledge of portfolio management and related credit qualification standards, policies, and procedures. In-depth understanding of the mortgage lending process and applicable regulatory requirements. Strong interpersonal, sales, customer service, and negotiation skills. Expert knowledge of self-management and teamwork, personal lending, relationship sales and management. Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management. Strong knowledge of the broader real estate industry and mortgage market. Strong negotiation skills. U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). This position will require a Federal registration with the Nationwide Mortgage Licensing System and Registry. The Bank will instruct you on the registration requirements needed to comply with this requirement. A criminal background review and credit history evaluation will be required for this position as well as restrictions on performing in a real estate agent capacity. Specialized knowledge from education and/or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Compensation and Benefits: 100% commission role Compensation and Benefits: Pay Type: Commission The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.