We use cookies to improve the user experience, analyze traffic and display relevant ads.
Details Accept
Enter position

Overview of salaries statistics of the profession "Sales Office Supervisor in "

Receive statistics information by mail
Unfortunately, there are no statistics for this request. Try changing your position or region.

Recommended vacancies

Superviseur caisse et copie
Staples Canada, Candiac, QC
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Services Supervisor, you will lead the Services areas and solutionshop in the store; including cash, printing and technology services. You will partner with and support Associates working in the cash and service areas. You demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers. With every day being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your 'A-Game' everyday! Specifically, you will: •Partner with other store leaders to set sales goals and targets. •Communicate regularly with the team to solidify their connection between store financial success and bonus programs. •Connect, share and partner with customers to sell solutions and add-on sales. •Partner with other store leaders to oversee coordination and execution of services, maximizing productivity. •Execute, communicate and ensure understanding of flyer and promotional items. •Maximize sales opportunities by nurturing the sales capabilities of associates and promoting behaviours to Connect, Share, and Partner. •Drive a culture of referrals and 'omni-entreprise' mindset where associates are aware of and sell to any service path offering from Staples •Facilitates front-office procedures; responsible for counting the safe, preparing and making daily bank deposits, completing paperwork and keypunching cashier totals on a daily basis •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •3-4 Years of Retail customer service is preferred. •1-3 years in a supervisory role with direct accountability for achieving sales and service targets is preferred. •Successful completion of high school is preferred. •Ability to achieve customer service excellence and sales results •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •We'll also ask you to work a variety of shifts including evenings and weekends. Other Job Title Suggestions • Retail Supervisor, Services Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Services Supervisor
Staples Canada, Kirkland, QC
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Services Supervisor, you will lead the Services areas and solutionshop in the store; including cash, printing and technology services. You will partner with and support Associates working in the cash and service areas. You demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers. With every day being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your 'A-Game' everyday! Specifically, you will: •Partner with other store leaders to set sales goals and targets. •Communicate regularly with the team to solidify their connection between store financial success and bonus programs. •Connect, share and partner with customers to sell solutions and add-on sales. •Partner with other store leaders to oversee coordination and execution of services, maximizing productivity. •Execute, communicate and ensure understanding of flyer and promotional items. •Maximize sales opportunities by nurturing the sales capabilities of associates and promoting behaviours to Connect, Share, and Partner. •Drive a culture of referrals and 'omni-entreprise' mindset where associates are aware of and sell to any service path offering from Staples •Facilitates front-office procedures; responsible for counting the safe, preparing and making daily bank deposits, completing paperwork and keypunching cashier totals on a daily basis •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •3-4 Years of Retail customer service is preferred. •1-3 years in a supervisory role with direct accountability for achieving sales and service targets is preferred. •Successful completion of high school is preferred. •Ability to achieve customer service excellence and sales results •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •We'll also ask you to work a variety of shifts including evenings and weekends. Other Job Title Suggestions • Retail Supervisor, Services Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Services Supervisor
Staples Canada, Greenfield Park, QC
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Services Supervisor, you will lead the Services areas and solutionshop in the store; including cash, printing and technology services. You will partner with and support Associates working in the cash and service areas. You demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers. With every day being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your 'A-Game' everyday! Specifically, you will: •Partner with other store leaders to set sales goals and targets. •Communicate regularly with the team to solidify their connection between store financial success and bonus programs. •Connect, share and partner with customers to sell solutions and add-on sales. •Partner with other store leaders to oversee coordination and execution of services, maximizing productivity. •Execute, communicate and ensure understanding of flyer and promotional items. •Maximize sales opportunities by nurturing the sales capabilities of associates and promoting behaviours to Connect, Share, and Partner. •Drive a culture of referrals and 'omni-entreprise' mindset where associates are aware of and sell to any service path offering from Staples •Facilitates front-office procedures; responsible for counting the safe, preparing and making daily bank deposits, completing paperwork and keypunching cashier totals on a daily basis •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •3-4 Years of Retail customer service is preferred. •1-3 years in a supervisory role with direct accountability for achieving sales and service targets is preferred. •Successful completion of high school is preferred. •Ability to achieve customer service excellence and sales results •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •We'll also ask you to work a variety of shifts including evenings and weekends. Other Job Title Suggestions • Retail Supervisor, Services Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Services Supervisor
Staples Canada, Montreal, QC
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Services Supervisor, you will lead the Services areas and solutionshop in the store; including cash, printing and technology services. You will partner with and support Associates working in the cash and service areas. You demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers. With every day being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your 'A-Game' everyday! Specifically, you will: •Partner with other store leaders to set sales goals and targets. •Communicate regularly with the team to solidify their connection between store financial success and bonus programs. •Connect, share and partner with customers to sell solutions and add-on sales. •Partner with other store leaders to oversee coordination and execution of services, maximizing productivity. •Execute, communicate and ensure understanding of flyer and promotional items. •Maximize sales opportunities by nurturing the sales capabilities of associates and promoting behaviours to Connect, Share, and Partner. •Drive a culture of referrals and 'omni-entreprise' mindset where associates are aware of and sell to any service path offering from Staples •Facilitates front-office procedures; responsible for counting the safe, preparing and making daily bank deposits, completing paperwork and keypunching cashier totals on a daily basis •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •3-4 Years of Retail customer service is preferred. •1-3 years in a supervisory role with direct accountability for achieving sales and service targets is preferred. •Successful completion of high school is preferred. •Ability to achieve customer service excellence and sales results •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •We'll also ask you to work a variety of shifts including evenings and weekends. Other Job Title Suggestions • Retail Supervisor, Services Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Services Supervisor
Staples Canada, Saint-Eustache, QC
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Services Supervisor, you will lead the Services areas and solutionshop in the store; including cash, printing and technology services. You will partner with and support Associates working in the cash and service areas. You demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers. With every day being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your 'A-Game' everyday! Specifically, you will: •Partner with other store leaders to set sales goals and targets. •Communicate regularly with the team to solidify their connection between store financial success and bonus programs. •Connect, share and partner with customers to sell solutions and add-on sales. •Partner with other store leaders to oversee coordination and execution of services, maximizing productivity. •Execute, communicate and ensure understanding of flyer and promotional items. •Maximize sales opportunities by nurturing the sales capabilities of associates and promoting behaviours to Connect, Share, and Partner. •Drive a culture of referrals and 'omni-entreprise' mindset where associates are aware of and sell to any service path offering from Staples •Facilitates front-office procedures; responsible for counting the safe, preparing and making daily bank deposits, completing paperwork and keypunching cashier totals on a daily basis •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •3-4 Years of Retail customer service is preferred. •1-3 years in a supervisory role with direct accountability for achieving sales and service targets is preferred. •Successful completion of high school is preferred. •Ability to achieve customer service excellence and sales results •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •We'll also ask you to work a variety of shifts including evenings and weekends. Other Job Title Suggestions • Retail Supervisor, Services Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Services Supervisor
Staples Canada, Quebec City, QC
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Services Supervisor, you will lead the Services areas and solutionshop in the store; including cash, printing and technology services. You will partner with and support Associates working in the cash and service areas. You demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers. With every day being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your 'A-Game' everyday! Specifically, you will: •Partner with other store leaders to set sales goals and targets. •Communicate regularly with the team to solidify their connection between store financial success and bonus programs. •Connect, share and partner with customers to sell solutions and add-on sales. •Partner with other store leaders to oversee coordination and execution of services, maximizing productivity. •Execute, communicate and ensure understanding of flyer and promotional items. •Maximize sales opportunities by nurturing the sales capabilities of associates and promoting behaviours to Connect, Share, and Partner. •Drive a culture of referrals and 'omni-entreprise' mindset where associates are aware of and sell to any service path offering from Staples •Facilitates front-office procedures; responsible for counting the safe, preparing and making daily bank deposits, completing paperwork and keypunching cashier totals on a daily basis •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •3-4 Years of Retail customer service is preferred. •1-3 years in a supervisory role with direct accountability for achieving sales and service targets is preferred. •Successful completion of high school is preferred. •Ability to achieve customer service excellence and sales results •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •We'll also ask you to work a variety of shifts including evenings and weekends. Other Job Title Suggestions • Retail Supervisor, Services Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Services Supervisor
Staples Canada, St-Bruno-de-Montarville, QC
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Services Supervisor, you will lead the Services areas and solutionshop in the store; including cash, printing and technology services. You will partner with and support Associates working in the cash and service areas. You demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers. With every day being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your 'A-Game' everyday! Specifically, you will: •Partner with other store leaders to set sales goals and targets. •Communicate regularly with the team to solidify their connection between store financial success and bonus programs. •Connect, share and partner with customers to sell solutions and add-on sales. •Partner with other store leaders to oversee coordination and execution of services, maximizing productivity. •Execute, communicate and ensure understanding of flyer and promotional items. •Maximize sales opportunities by nurturing the sales capabilities of associates and promoting behaviours to Connect, Share, and Partner. •Drive a culture of referrals and 'omni-entreprise' mindset where associates are aware of and sell to any service path offering from Staples •Facilitates front-office procedures; responsible for counting the safe, preparing and making daily bank deposits, completing paperwork and keypunching cashier totals on a daily basis •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •3-4 Years of Retail customer service is preferred. •1-3 years in a supervisory role with direct accountability for achieving sales and service targets is preferred. •Successful completion of high school is preferred. •Ability to achieve customer service excellence and sales results •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •We'll also ask you to work a variety of shifts including evenings and weekends. Other Job Title Suggestions • Retail Supervisor, Services Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Remote Bilingual (English/French) Virtual Connect, Everyday Banking and Credit Card Associate
BMO, Quebec, QC
Application Deadline: 05/30/2024Address:VIRTUAL61 - HomeRes - QC - BMOUnderstands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.Integrates marketing promotions and programs into customer conversations when appropriate.Probes to understand customer needs and provides advice related to personal banking and lending strategies in the best interests of the customer.Escalates complex or unresolved customer situations to managers as required.Performs any required activities to ensure customer's requests are accurately processed.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations in a professional manner.Collaborates with internal and external stakeholders in order to deliver on business objectives.Manages all transactional outcomes of customer calls or refers to appropriate internal business groups.Maintains the confidentiality of customer and Bank information.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Completes standardized tasks under supervision.Performs initial problem solving within given rules/limits & escalates when required.Broader work or accountabilities may be assigned as needed.Qualifications:High school diploma or equivalent work experience.Knowledge of personal banking products.Knowledge of competitive marketplace and trends in product offerings.Knowledge of contact centre operational processes and policies.Knowledge of call centre technology, processes and metrics.Basic knowledge learned on the job.Verbal & written communication skills - Basic (in business environment).Organization skills - Basic (in business environment).Collaboration & team skills - Basic (in business environment).Grade:2Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Remote Bilingual (English/French) Virtual Connect, Everyday Banking and Credit Card Associate
BMO Financial Group, Montreal, QC
Application Deadline:07/30/2024Address:VIRTUAL61 - HomeRes - QC - BMOJob Family Group:Retail Banking Sales & ServiceUnderstands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.Integrates marketing promotions and programs into customer conversations when appropriate.Probes to understand customer needs and provides advice related to personal banking and lending strategies in the best interests of the customer.Escalates complex or unresolved customer situations to managers as required.Performs any required activities to ensure customer’s requests are accurately processed.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations in a professional manner.Collaborates with internal and external stakeholders in order to deliver on business objectives.Manages all transactional outcomes of customer calls or refers to appropriate internal business groups.Maintains the confidentiality of customer and Bank information.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Completes standardized tasks under supervision.Performs initial problem solving within given rules/limits & escalates when required.Broader work or accountabilities may be assigned as needed.Qualifications:High school diploma or equivalent work experience.Knowledge of personal banking products.Knowledge of competitive marketplace and trends in product offerings.Knowledge of contact centre operational processes and policies.Knowledge of call centre technology, processes and metrics.Basic knowledge learned on the job.Verbal & written communication skills - Basic (in business environment).Organization skills - Basic (in business environment).Collaboration & team skills - Basic (in business environment).Compensation and Benefits:$33,850.00 - $44,000.00Pay Type: SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsWe’re here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
First Nations / Métis / Inuit - Remote Bilingual (English/French) Virtual Connect, Everyday Banking and Credit Card Associate
BMO, Quebec, QC
Application Deadline: 04/29/2024Address:VIRTUAL61 - HomeRes - QC - BMOUnderstands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.Integrates marketing promotions and programs into customer conversations when appropriate.Probes to understand customer needs and provides advice related to personal banking and lending strategies in the best interests of the customer.Escalates complex or unresolved customer situations to managers as required.Performs any required activities to ensure customer's requests are accurately processed.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations in a professional manner.Collaborates with internal and external stakeholders in order to deliver on business objectives.Manages all transactional outcomes of customer calls or refers to appropriate internal business groups.Maintains the confidentiality of customer and Bank information.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Completes standardized tasks under supervision.Performs initial problem solving within given rules/limits & escalates when required.Broader work or accountabilities may be assigned as needed.Qualifications:High school diploma or equivalent work experience.Knowledge of personal banking products.Knowledge of competitive marketplace and trends in product offerings.Knowledge of contact centre operational processes and policies.Knowledge of call centre technology, processes and metrics.Basic knowledge learned on the job.Verbal & written communication skills - Basic (in business environment).Organization skills - Basic (in business environment).Collaboration & team skills - Basic (in business environment).Grade:2Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Front Office Supervisor
Hôtel Humaniti Montréal, Montreal, QC
The Humaniti Hotel Montreal is the very first Autograph Collection by Marriott hotel to establish itself in Quebec, in all its grace and sophistication. Open since June 2021, the hotel is located in the heart of a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health centered grocery store, a fitness center, meeting rooms and spa. Experience hospitality at its finest and discover an innovative concept that celebrates the art of living in all its forms. Simply exceptional, the Humaniti Hotel Montreal is a next-generation hotels for true global citizens. A unique hotel that subtly permeates an ecosystem rich in experiences, inspiring design, and a fascinating way of life.Join the Humaniti community!Here are the benefits and privileges offered to you by the Humaniti Hotel:Thrive within a positive, friendly, and dynamic team in a beautiful environment.The opportunity to take on new challenges and advance your career across North America.Employee benefits, such as life, disability, medical, and dental insurance partially covered by the employer.Retirement plan with employer contributions.Various employee recognition programs.Various training programs.Discounts within our hotel chain.DescriptionWe are looking for inclusive, dynamic leaders who love their city and want to provide a memorable and personalized experience to each of our guests. Front desk supervisors will be responsible for managing the daily operations of the front desk and ensuring the overall guest experience.Our front desk supervisors will guide our artisans and valets to deliver impeccable service to our guests, reflecting our DNA: evolved, captivating, and connected. At the Humaniti Hotel Montreal, we are looking for people who prioritize the human touch and will deliver an experience in line with our wellness concept to our customers.Roles and ResponsibilitiesSupport, supervise, and guide the front desk team in all guest interaction processes.Participate in the training of the front desk team and ensure daily tracking of learning progress.Ensure that the front desk team has the necessary tools for the smooth operation of operations.Responsible for guest requests and their completion within the established deadlines according to hotel standards.Monitor daily front desk operations.Responsible for customer satisfaction and complaint management.Respond to guest comments on various booking platforms and ensure post-service follow-up.Ensure proper management of guest folios and billing.Provide service that exceeds our customers' expectations and instill this quality of service throughout the team.Responsible for enforcing hotel standards and policies.Ensure smooth service coordination with various hotel departments.Skills and RequirementsCollege or university degree in hotel management or equivalent education.Excellent organizational skills, prioritization, and outstanding customer service.Excellent ability to establish and maintain good business relationships with other departments and external stakeholders.Ability to work under pressure and manage stress.Proactivity, initiative, and autonomy.Strong personnel management skills.(2) years of experience in the hotel industry at the front desk.(1) year of team supervision experience in the hotel industry.Bilingual (French and English).
Cashier Manager
Reno Depot, Saint-Hubert, QC
Cashier Manager Language English Français (CA) Apply Now RONA Workplace Policy establishes that associates need to have a reliable transportation to and from our store located in St-Hubert (Quebec), to come to work. We require all our store associates to be proficient in French, spoken and written. By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for advancement within the company An employer that’s involved in the community Teamwork and ongoing training A comprehensive training program for all new hires A student incentive program And much more! At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.Your role Balance out cash registers & safe deposit box, prepare deposits; Provides cash and change to cashiers; Schedules employees, dispatch tasks to be carried out and supervise the work of personnel under their responsibility. Manage merchandise returns, exchanges, refunds and price warranties; Ensure the smooth operation of the vault; Ensure that the front end and service employees respect policies and procedures regarding loss prevention, breakage of goods and health and safety; In addition, the Customer Experience Manager is expected to carry out Human Resources Management tasks: Recruit department employees; Guide, encourage and motivate their employees; Train and evaluate employees; Also, the following administrative tasks are under his/her responsibility: Provide various daily reports; Keep various statistics up to date in order to assess the department’s performance and productivity; Comply with policies and procedures regarding loss prevention, breakage of goods and health and safety; Perform other duties as requested by the supervisor. The qualifications we are looking for:Do you have a passion for leading and developing a team? Are you driven to increase sales and service? You have what it takes to be part of our team!RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status. Apply Now
Senior project automation manager
Fed Manutech, Chambly, QC
Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment Consultant, a specialist in temporary and permanent recruitment for the engineering and manufacturing professions. We're experts who speak your language. We are committed to supporting you throughout your job search and at every stage of your career.Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment Consultant, a specialist in temporary and permanent recruitment for the engineering and manufacturing professions.We're experts who speak your language.We are committed to supporting you throughout your job search and at every stage of your career.Your role We are looking for a manufacturing plant specializing in steel design located in Chambly, a Senior Automation Project Manager to be filled immediately. Position 40 hours/week Reporting to the projects supervisor, you are responsible for the following tasks: * Study the customer need to design an execution plan * Provide customers with quotes and technical explanations * Analyze problems and implement solutions * Set up the action plan and the project schedule * Respect the specifications and adapt it if necessary correction * Lead and design a multidisciplinary team during the realization of the project * Collaborating with the different departments * Budget monitoring * Apply corrective actions relating to a change or the evolution of the project * Write project reports * Other related taks in relation to the positionYour professional skills - Problem solving oriented - Attention to detail and rigor - Pedagogy and communication We are looking for a senior person able to use their technical skills acquired in automation, design and programming in the service of project management. Our ideal candidate likes collaboration and being of service. Your profile - 5 to 10 years' experience in mechanical design - Francophone profile - English professionnal - BAC electrical engineering or automated production - ING title from the Order of Engineers, mandatory - PMP, an asset - Experience in a manufacturing environment, mandatory - Experience in automation, mandatory (Rockwell, Allen-Bradley, Beckhoff) - Salary: $95k - $120k depending on experience - Full insurance paid at 90%, RRSP 6%, paid leave negotiable according to experience.
Conseiller.ère Santé et Sécurité en Unité - Division Énergie et Ressources (82729001)
Sodexo Inc., Fermont, QC
Description de l'entrepriseDéveloppez votre carrière avec une entreprise qui partage votre passion ! Notre Division Energie et Ressources a une nouvelle opportunité passionnante de joindre l'équipe de Sodexo en tant que notre prochain Conseiller.ère en Santé et Sécurité en Unité. Cette nouvelle opportunité est située à Fermont, Qc. et son horaire est prévu sur une rotation « Fly-in, Fly-out » Sodexo est le leader mondial des Services de Qualité de Vie, un facteur essentiel de la performance individuelle et organisationnelle. Présents dans 67 pays, nous servons chaque jour plus de 100 millions de consommateurs grâce à notre combinaison unique de services. Nous sommes fiers de notre engagement à respecter les normes les plus strictes en matière d'équité et de diversité. En nous associant à la Fondation Stop Hunger, nous nous sommes engagés à assumer une responsabilité corporative pour lutter contre la faim dans le monde. Commencez votre voyage avec Sodexo, alors que nous continuons à nous développer à travers le Canada ! Description du posteComment vous aurez un impact : Travailler dans l'ensemble du site en démontrant des compétences supérieures en présentation et communication influentes, dans un environnement syndiquéExpérience et / ou connaissances en matière de sécurité environnementale dans un site éloigné et/ou un chantier de construction ou un hôtelConnaissance des pratiques et des lois applicables en matière de santé et de sécuritéÉtablir et maintenir des relations d'affaires solides et mutuellement avantageuses qui permettent d'atteindre les niveaux les plus élevés de satisfaction des clients et de conservation des comptes, ainsi que des plans de croissance des activités futuresAider efficacement à l'enquête sur les incidents ou les quasi-accidentsÉlaborer les procédures d’opérations sécuritairesResponsable d’assurer l’application des normes de santé et sécurité de Sodexo et de notre client.Responsable de coordonner les audits internes en matière de santé et sécuritéParticiper et animer les formations en matière de sécuritéGestion des véhicules Sodexo QualificationsCe dont vous avez besoin pour réussir : • Désignation postsecondaire requise, certificat de Santé et Sécurité sur chantiers de construction un atout. • 3 à 5 ans dans un rôle similaire • Connaissance des mesures de base de la santé et sécurité • Permis de conduire valide, Classe 5 • Maîtriser les procédures de la CNESST • Connaissance du protocole de la santé et sécurité de Sodexo un atout • Être capable de travailler de façon autonome et créative - Démontrer des compétences marquées en communication auprès des différentes équipes • Maîtrise des logiciels de la suite Office Informations complémentairesCe que Sodexo peut vous offrir : Un environnement de travail flexible Une rémunération compétitive et des avantages sociaux de qualité Programmes de formation et de développement D'innombrables possibilités de croissance Responsabilité des entreprises et durabilité Et bien plus encore!Sodexo s’engage pour l’Équité et la Diversité en matière d’emploi. Nous ne discriminons contre aucun employé ou demandeur d'emploi en raison de l’origine nationale, la race, la religion, l’ethnie, l’âge, le handicap ou l’invalidité, le sexe, l'orientation sexuelle, l'identité sexuelle ou de genre, le statut de vétéran ou de toute autre classe protégée au niveau fédéral, provincial ou local. Nous invitons et encourageons les candidatures de personnes avec invalidités. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection. Nous employons le masculin afin d'alléger le texte.Nous vous remercions de l'intérêt que vous portez à Sodexo. Veuillez noter que seuls les candidats retenus seront contactés. Suivez-nous sur les médias sociaux pour nous découvrir ! LinkedIn: Sodexo Canada Careers Facebook: Sodexo CA Jobs SodexoSJB
Conseiller.ère Santé et Sécurité en Unité - Division Énergie et Ressources (82729001)
Sodexo Inc., Quebec City, QC
Description de l'entrepriseDéveloppez votre carrière avec une entreprise qui partage votre passion ! Notre Division Energie et Ressources a une nouvelle opportunité passionnante de joindre l'équipe de Sodexo en tant que notre prochain Conseiller.ère en Santé et Sécurité en Unité. Cette nouvelle opportunité est située à Fermont, Qc. et son horaire est prévu sur une rotation « Fly-in, Fly-out » Sodexo est le leader mondial des Services de Qualité de Vie, un facteur essentiel de la performance individuelle et organisationnelle. Présents dans 67 pays, nous servons chaque jour plus de 100 millions de consommateurs grâce à notre combinaison unique de services. Nous sommes fiers de notre engagement à respecter les normes les plus strictes en matière d'équité et de diversité. En nous associant à la Fondation Stop Hunger, nous nous sommes engagés à assumer une responsabilité corporative pour lutter contre la faim dans le monde. Commencez votre voyage avec Sodexo, alors que nous continuons à nous développer à travers le Canada ! Description du posteComment vous aurez un impact : Travailler dans l'ensemble du site en démontrant des compétences supérieures en présentation et communication influentes, dans un environnement syndiquéExpérience et / ou connaissances en matière de sécurité environnementale dans un site éloigné et/ou un chantier de construction ou un hôtelConnaissance des pratiques et des lois applicables en matière de santé et de sécuritéÉtablir et maintenir des relations d'affaires solides et mutuellement avantageuses qui permettent d'atteindre les niveaux les plus élevés de satisfaction des clients et de conservation des comptes, ainsi que des plans de croissance des activités futuresAider efficacement à l'enquête sur les incidents ou les quasi-accidentsÉlaborer les procédures d’opérations sécuritairesResponsable d’assurer l’application des normes de santé et sécurité de Sodexo et de notre client.Responsable de coordonner les audits internes en matière de santé et sécuritéParticiper et animer les formations en matière de sécuritéGestion des véhicules Sodexo QualificationsCe dont vous avez besoin pour réussir : • Désignation postsecondaire requise, certificat de Santé et Sécurité sur chantiers de construction un atout. • 3 à 5 ans dans un rôle similaire • Connaissance des mesures de base de la santé et sécurité • Permis de conduire valide, Classe 5 • Maîtriser les procédures de la CNESST • Connaissance du protocole de la santé et sécurité de Sodexo un atout • Être capable de travailler de façon autonome et créative - Démontrer des compétences marquées en communication auprès des différentes équipes • Maîtrise des logiciels de la suite Office Informations complémentairesCe que Sodexo peut vous offrir : Un environnement de travail flexible Une rémunération compétitive et des avantages sociaux de qualité Programmes de formation et de développement D'innombrables possibilités de croissance Responsabilité des entreprises et durabilité Et bien plus encore!Sodexo s’engage pour l’Équité et la Diversité en matière d’emploi. Nous ne discriminons contre aucun employé ou demandeur d'emploi en raison de l’origine nationale, la race, la religion, l’ethnie, l’âge, le handicap ou l’invalidité, le sexe, l'orientation sexuelle, l'identité sexuelle ou de genre, le statut de vétéran ou de toute autre classe protégée au niveau fédéral, provincial ou local. Nous invitons et encourageons les candidatures de personnes avec invalidités. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection. Nous employons le masculin afin d'alléger le texte.Nous vous remercions de l'intérêt que vous portez à Sodexo. Veuillez noter que seuls les candidats retenus seront contactés. Suivez-nous sur les médias sociaux pour nous découvrir ! LinkedIn: Sodexo Canada Careers Facebook: Sodexo CA Jobs SodexoSJB
Digital Mail Services Administrator
Sun Life Financial, Montreal, QC
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:Role Summary:The Digital Mail Services Administrator plays a key role in ensuring effective digital imaging, data lifting and key completion of documents by scanning and indexing documents correctly and efficiently. The successful applicant will also provide customer satisfaction by ensuring that physical mail which cannot be scanned is sorted appropriately for routing to appropriate areas.What will you do?On a regular basis, this role will rotate between operating a scanner and performing data entry.Scanning:As the last person to work with the physical document, the administrator plays a key role in ensuring effective data lift and key completion by scanning each document correctly.By effectively sorting documents, the administrator helps streamline claims to the appropriate area, reducing potential re-work.By prepping and scanning the documents fully and correctly in a timely manner, the administrator contributes to meeting service levels agreements between Canadian Document Services and the Health & Dental claims area.The administrator also provides customer satisfaction by ensuring that all documents received are handled safely and expedited to the appropriate departments in a timely manner.Indexing:As the first person to work with the digitized image, the administrator plays a key role in ensuring proper classification and correct key completion of data on claim forms and receipts.Through key completion/indexing, the administrator is responsible for ensuring data is lifted completely and correctly, and entering key data that could not be lifted.By completing these tasks correctly and in a timely manner, the administrator has a direct impact on the quality of the output to customers, whose claims may be auto-adjudicated based on the data entered. Also, reduced errors in the process will lessen the number of claims which require manual intervention by the Health & Dental claims area, which will in turn increase the efficiency of the process and reduce costs.By reporting issues, gaps and opportunities to the supervisor, the administrator ensures that each document received is handled with caution and due diligence.What do you need to succeed?Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.Time management skills and multi-tasking abilityExcellent keyboarding and computer skillsCollaborates effectively with other team members and other departmentsStrong Communicating skills and Customer CentricUnderstands our business and how our processes affect the Group Benefits line of business as a whole.Notes/Unique Requirements:Digital Mail Services operates Monday through Friday, 7:15am to 3:15pmThe role involves tasks which are of a repetitive natureThe role involves working in a dusty environmentThe role is onsite at the Montreal Metcalfe locationReliability Status Successful candidates will be required to pass RCMP Enhanced Security Clearance which requires the successful candidate to have 5 years of Canadian residency history before hiring finalization.What’s in it for you? Wellness programs that support the three pillars of your health - mental, physical, and financialBeing a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.A caring, supportive, and inclusive cultureA collaborative and interactive team environmentBeing part of our journey in developing the next greatest digital experienceThe Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected] Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range:40,500/40 500 - 50,600/50 600Job Category:Office AdministrationPosting End Date:14/06/2024
Customer Experience Manager (Bilingual) 7147
Home Depot of Canada Inc., Saint-Jérôme, QC
Customer Experience ManagerCustomer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs will communicate priorities and ensure daily task are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.Responsibilities and Tasks:Service:Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.Resolve customer escalations within the store and through Customer CareEnsure Department Supervisors and Associates are prepared for high-volume periodsMonitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service. Take corrective action as necessary.People:Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations.Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value- based behaviors and productivity.Give input to ASMs on associate performance and participate in talent planning for all hourly associates.Assist SM and ASMs with associate interview and hiring processApprove and address missed punches, variances, schedule changes, and receive "call outs," and communicates with ASMs and SM regarding follow-up actions.Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Holds associates accountable for following all SOPs.Manager on Duty:Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates.Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilitiesValidate daily store priorities with ASMs and SMsEnsure associates complete all store checklist in accordance with timing expectations. Provide input to associates and verify issue correction, preventative action in put in placeEnsure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times.Make sure all equipment and machines are functioning properlyReview current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as requiredMinimum Requirements:Must be 18 years or olderMust be legally permitted to work in the CanadaAbility to work a flexible schedule3 Years of Relevant Work ExperiencePreferred Qualifications:Whole store managementBig box retail experienceHome improvement industry experience
BBW Supervisor-GALERIES DE LA CAPITALE
L Brands, Quebec City, QC
DescriptionCareer Development | Fun Stores | Free Product | 40% Discount At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a better brighter, happier place when everyone has access to the things that make them happy. Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Supervisor, you will enjoy the opportunity to work in partnership with the Store manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works. Responsibilities Responsible for leadership tasks as delegated by the store manager Provide individual and team performance feedback and recommendations to managers Train, coach, reward and motivate associates to improve selling and the customer experience Reinforce selling expectations, performance, results and accountability with all associates Lead and model selling and customer experience standards Set the direction and goals for the day/shift when associates arrive for work Build a highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail information Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpretation/dissemination company directive Act as the manager on duty when scheduled to support customer service, work with vendors, or address maintenance issues Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities Maintain policies and procedures Qualifications Proven experience delivering sales results Ability to effectively communicate and foster a customer focused selling culture Ability to provide effective, in the moment coaching to associates Available for varied weekly shifts including weekend, closing and peak periods Prior experience in a supervisory role, preferably in a retail setting Bath & Body Works Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results Benefits Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include: 40% merchandise discount and free product that encourages you to come back to your senses! Competitive, performance-based compensation and bonus incentive programs for sales leadership positions. No-cost mental health and wellbeing support for all associates. Robust health, virtual care, dental, vision and life insurance options, plus short-term and long-term disability plans for full-time associates. Retirement Savings Program with company match for full-time associates. Tuition Assistance Program for full-time associates. Opportunity for paid time off and additional family benefits including maternity and parental leave. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the Canada. Application window will close when all role(s) are filled.
Global Sourcing Manager- indirect & raw materials
AMD Medicom inc., Pointe-Claire, QC
Why join our team?Think you have what it takes to work in an organization where creativity, drive and ambition are valued while integrity motivates everything we do?Medicom has been in business for over 35 years, and it has kept its entrepreneurial mindset. Working with us, you will have the opportunity to get involved, have an impact, and contribute to the company’s continued growth. We live by our values every day, focussing on customer satisfaction while ensuring teamwork, accountability, and empathy in everything we do.Our team loves challenges and a fast-paced environment. You will have the flexibility to manage work and a personal life, as well as your own personal well-being. We offer an attractive compensation package with benefits.The OpportunityThe purpose of this role is to lead and drive the assigned indirect sourcing projects to meet the business needs in a timely manner. The Sourcing Manager – Indirect will be responsible for the management and oversight of all material purchasing activities in support of internal operations & capital expenditures by cost-effectively and timely delivering the result with risk mitigation actions. This position seeks a motivated individual skilled in commercial contracting - including but not limited to the areas of Construction, CAPEX, Office Supplies, facility services and IT.What you will doProcure indirect, raw materials, as well as Capital Expensed materials and services required by programs through close collaboration with plant GM, engineers and direct supervisor in consistent with state and local commercial regulations, rules and policies.Perform strategic and operational planning of the project procurement needs, budget, timeline, and deliverables.Ensure the identified materials are procured in a compliant, high quality, cost effective and timely manner.Identify quality suppliers by working closely with plant GM, engineers, consultants, and any other key stakeholders.Develop and manage RFP process and collect all needed background and project information from suppliers.Negotiate cost, lead-time, warranty, and key business terms with selected suppliers.Build, maintain, and review supplier relationships to deliver high performance at optimal cost while mitigating operational risk.Develop and Maintain Supplier database and Indirect Spend management and reporting.Other assigned sourcing project from the direct supervisor.What you will bring5+ years of strategic sourcing work experience of CAPEX, raw materials, industrial solution, indirect. materials, and service expenditures in sizable companies.English proficiency mandatory. Bilingual French/English a strong asset.Experience with Microsoft Outlook, PowerPoint, Word, and advanced knowledge of Excel and analytics software.Strong project management and leadership skills.Proven ability to identify, assess and manage suppliers.Strong negotiation skills with partnership mindset and contract implementation.Excellent with figures and in collecting, analyzing, and interpreting data.Excellent interpersonal skills: ability to communicate well in person as well as on the phone and in writing.Ability to thrive in a fast-paced, entrepreneurial environment.Ability to cultivate and impart knowledge in consumer insights, industry trends and competitive landscapes.Must be able to travel approximately 10-15% of the time (max 3 days at a time, mainly within the US).BSc degree in supply chain management, logistics or business administration, master’s degree is an asset.What we offerCompetitive salary.Comprehensive insurance program including EAP and telemedicine for you and your family.Pension plan with company matching.We value and encourage our people to focus on improving themselves, their knowledge, and their skills. As such we have an environment where we provide a lot of training, coaching and professional development opportunities.Fun work atmosphere, an active social committee that organizes fun activities such as sports, BBQs, family events and more!Equal Opportunity EmployerMedicom is an equal opportunity employer. We consider all applicants without regard to age, gender, gender identity or expression, sexual orientation, race, ethnic or national origin, religious beliefs, sex (including pregnancy and breastfeeding), disability or marital or family status. We welcome applications from all qualified individuals and encourage Indigenous persons, persons of color, LGBTQ+ and gender-nonconforming persons, persons with disabilities, women, and members of any other marginalized group.If you are energetic, committed to making a difference and love challenges, we would love to hear from you. Visit our website at https://medicom.com/en_ca/careers/ and apply today!
BBW Supervisor-PLACE LAURIER
L Brands, Quebec City, QC
DescriptionCareer Development | Fun Stores | Free Product | 40% Discount At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a better brighter, happier place when everyone has access to the things that make them happy. Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Supervisor, you will enjoy the opportunity to work in partnership with the Store manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works. Responsibilities Responsible for leadership tasks as delegated by the store manager Provide individual and team performance feedback and recommendations to managers Train, coach, reward and motivate associates to improve selling and the customer experience Reinforce selling expectations, performance, results and accountability with all associates Lead and model selling and customer experience standards Set the direction and goals for the day/shift when associates arrive for work Build a highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail information Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpretation/dissemination company directive Act as the manager on duty when scheduled to support customer service, work with vendors, or address maintenance issues Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities Maintain policies and procedures Qualifications Proven experience delivering sales results Ability to effectively communicate and foster a customer focused selling culture Ability to provide effective, in the moment coaching to associates Available for varied weekly shifts including weekend, closing and peak periods Prior experience in a supervisory role, preferably in a retail setting Bath & Body Works Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results Benefits Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include: 40% merchandise discount and free product that encourages you to come back to your senses! Competitive, performance-based compensation and bonus incentive programs for sales leadership positions. No-cost mental health and wellbeing support for all associates. Robust health, virtual care, dental, vision and life insurance options, plus short-term and long-term disability plans for full-time associates. Retirement Savings Program with company match for full-time associates. Tuition Assistance Program for full-time associates. Opportunity for paid time off and additional family benefits including maternity and parental leave. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the Canada. Application window will close when all role(s) are filled.