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Remote Bilingual (English/French) Virtual Connect, Everyday Banking and Credit Card Associate
BMO, Quebec, QC
Application Deadline: 05/30/2024Address:VIRTUAL61 - HomeRes - QC - BMOUnderstands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.Integrates marketing promotions and programs into customer conversations when appropriate.Probes to understand customer needs and provides advice related to personal banking and lending strategies in the best interests of the customer.Escalates complex or unresolved customer situations to managers as required.Performs any required activities to ensure customer's requests are accurately processed.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations in a professional manner.Collaborates with internal and external stakeholders in order to deliver on business objectives.Manages all transactional outcomes of customer calls or refers to appropriate internal business groups.Maintains the confidentiality of customer and Bank information.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Completes standardized tasks under supervision.Performs initial problem solving within given rules/limits & escalates when required.Broader work or accountabilities may be assigned as needed.Qualifications:High school diploma or equivalent work experience.Knowledge of personal banking products.Knowledge of competitive marketplace and trends in product offerings.Knowledge of contact centre operational processes and policies.Knowledge of call centre technology, processes and metrics.Basic knowledge learned on the job.Verbal & written communication skills - Basic (in business environment).Organization skills - Basic (in business environment).Collaboration & team skills - Basic (in business environment).Grade:2Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
First Nations / Métis / Inuit - Remote Bilingual (English/French) Virtual Connect, Everyday Banking and Credit Card Associate
BMO, Quebec, QC
Application Deadline: 04/29/2024Address:VIRTUAL61 - HomeRes - QC - BMOUnderstands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.Integrates marketing promotions and programs into customer conversations when appropriate.Probes to understand customer needs and provides advice related to personal banking and lending strategies in the best interests of the customer.Escalates complex or unresolved customer situations to managers as required.Performs any required activities to ensure customer's requests are accurately processed.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations in a professional manner.Collaborates with internal and external stakeholders in order to deliver on business objectives.Manages all transactional outcomes of customer calls or refers to appropriate internal business groups.Maintains the confidentiality of customer and Bank information.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Completes standardized tasks under supervision.Performs initial problem solving within given rules/limits & escalates when required.Broader work or accountabilities may be assigned as needed.Qualifications:High school diploma or equivalent work experience.Knowledge of personal banking products.Knowledge of competitive marketplace and trends in product offerings.Knowledge of contact centre operational processes and policies.Knowledge of call centre technology, processes and metrics.Basic knowledge learned on the job.Verbal & written communication skills - Basic (in business environment).Organization skills - Basic (in business environment).Collaboration & team skills - Basic (in business environment).Grade:2Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Legal Counsel
SAP, Montreal, QC
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. PURPOSE & OBJECTIVE SAP seeks a Bilingual Senior Contracts Manager with expertise in public sector to support its ecosystem sales organizations, including both On-Premise and Cloud businesses. Key duties revolve around drafting, negotiating, and managing multiple complex technology license, service, and related agreements. An in-depth understanding of public sector procurement processes and adherence to them are fundamental. The role requires excellent business judgment, the ability to manage multiple tasks simultaneously in a fast-paced environment, and excellent bilingual communication skills. DUTIES & RESPONSIBILITIES Prepare, negotiate, and draft direct customer contracts agreements. Be responsible for negotiating and resolving contract issues across all company lines of business, including licensing, services, data security and privacy. Work closely with internal Contracts, Sales, Pricing, DPO, Shared Services, and Revenue Recognition teams during the drafting and negotiation process. Verify customer user and pricing information provided in the Order Form with the Quote Tool provided by shared services organizations and/or Account Executive, and work with Revenue Recognition team to ensure final business and contract terms do not cause revenue deferrals. Support internal line(s) of business and/or practice area(s) - provide assistance to business leaders and teams on various related issues. This support might include managing external counsel, working on a matrix team with the business, helping to develop/support new programs, and more. Provide internal customer support: Interface with sales, services account teams, their management, and other lines of business representatives to offer support, training, and transfer knowledge. Advise personnel on the legal implications of past and proposed actions, and then formulate solutions to problems. Anticipate problems and initiate actions to resolve them through professional qualifications and experience, in accordance with company policies and procedures. Collaborate with legal colleagues (both global and local) and relevant F/A functions under the direction of the General Counsel or Assistant General Counsel to develop new or updated programs, contract templates, manuals, and other supporting materials, in line with SAP policy and procedure, while mitigating risks to the company and achieving regional/global consistency. Undertake special projects as assigned by the supervisor. EDUCATION & SKILLS A university degree in Law or relevant field is required. An in-depth understanding of public sector procurement is essential. Proven experience in software/cloud licensing, professional services, e-contracts, and critical transaction management. At least 5 years of experience. Complete fluency in French and English is a requirement. Due to the extensive interaction with public sector clients and internal teams, candidates with strong interpersonal skills and a keen eye for detail will be given preference. In addition, a deep understanding of governmental legal and procurement processes will be beneficial.Please note, successful candidates might be subjected to a background verification process with an external vendor. MISSION ET OBJECTIFS SAP recherche un Responsable principal des contrats bilingue doté d'une expertise dans le secteur public pour soutenir les organisations commerciales de son écosystème, pour les activités sur site et dans le nuage. Les tâches principales s'articulent autour de la création, la négociation et la gestion de divers contrats complexes relatifs aux technologies, licences, services ou à des domaines connexes. Il est fondamental de disposer d'une connaissance approfondie des processus d'approvisionnement du secteur public et de veiller à leur respect. Le poste requiert un excellent jugement, la capacité à gérer plusieurs tâches en même temps dans un environnement dynamique, ainsi que d'excellentes compétences en communication bilingue. TÂCHES ET RESPONSABILITÉS Préparer, négocier et élaborer des contrats clients directs. Être responsable de la négociation et de la résolution des problèmes liés aux contrats dans tous les secteurs d'activité de l'entreprise, notamment les licences, les services, la sécurité et la confidentialité des données. Travailler en étroite collaboration avec les équipes internes de Contrats, Ventes, Tarification, DPO, Services partagés et Constatation de produits lors des processus d'élaboration et de négociation. Vérifier les informations relatives à la tarification et au nombre d'utilisateurs qui sont inscrites sur le Formulaire de commande grâce à l'outil de création de devis délivré par les organisations des services partagés et/ou le responsable de compte client; collaborer avec l'équipe de Constatation de produits afin de garantir que l'accord passé et les conditions du contrat ne causent pas de report de la reconnaissance du chiffre d'affaires. Prendre en charge des domaines pratiques et/ou des secteurs d'activité internes et assister les responsables et les équipes professionnelles face à diverses problématiques. La personne à ce poste pourra être amenée à gérer les intervenants juridiques externes, collaborer avec la direction de l'entreprise, participer au développement de nouveaux programmes, etc. Assurer un soutien client interne: servir de point de contact pour les équipes de comptes Ventes et Services, ainsi que pour leurs responsables et d'autres représentants de secteurs d'activité, en leur offrant un soutien, une formation et un transfert de connaissances. Conseiller le personnel sur les conséquences légales des actions passées et futures, puis trouver des solutions aux problèmes. Anticiper les problèmes et engager des actions pour les résoudre grâce à des qualifications professionnelles et à l'expérience, en accord avec les politiques et les procédures de l'entreprise. Sous la responsabilité du Directeur juridique ou de l'adjoint du Directeur juridique, collaborer avec les collègues juristes (à l'échelle mondiale et locale) et les fonctions de comptabilité financière pertinentes à l'élaboration de nouveaux programmes et à la mise à jour de programmes existants, au développement de modèles de contrats, de manuels et autre documentation complémentaire, dans le respect des procédures et politiques de SAP, tout en réduisant les risques pour l'entreprise et en maintenant la cohérence régionale et globale. Entreprendre des projets spéciaux confiés par le superviseur. FORMATION ET COMPÉTENCES Un diplôme universitaire en droit ou dans une discipline connexe est obligatoire. Une connaissance approfondie de l'approvisionnement du secteur public est essentielle. Expérience avérée dans les licences logicielles/infonuagiques, les services professionnels, les contrats électroniques et la gestion des transactions critiques. Au moins 5ans d'expérience. Parfaitement bilingue français-anglais. Comme ce poste interagira intensément avec les clients du secteur public et les équipes internes, la priorité sera donnée aux candidats présentant de grandes compétences relationnelles et ayant le souci du détail. En outre, une compréhension approfondie des processus légaux et d'approvisionnement du gouvernement serait un plus. Veuillez noter que les candidats retenus devront peut-être se soumettre à une vérification des antécédents par un prestataire externe. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 68,500 - 151,200 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com Requisition ID: 395061 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid Requisition ID: 395061 Posted Date: Jun 13, 2024 Work Area: Administration Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: Montreal, Quebec, CA, H3B 0B3
Superviseur(e) des ventes au détail
Equest, Granby, QC
Are you passionate about working with people and technology? We are hiring immediately for a Retail Sales Supervisor, which we call a Sales Team Lead. As a Retail Sales Supervisor, you will lead and coach a team of Sales Advisors and work together to create an amazing customer experience. Join us and grow your career with our retail team as a Retail Sales Supervisor . This role requires Full-time availability. What you'll do: Motivate and inspire your team to help customers find the perfect product or service Cultivate an inclusive team and learning culture while having fun! Oversee store KPI's (revenue, merchandising standards, inventory health, health & safety) Maintain a healthy profit and loss What we're looking for: 2+ years' experience leading a retail team of at least 15 associates 2+ years' experience managing and reviewing operational expenses and revenue Proven track record of achieving and exceeding sales goals Ability to create an inclusive, fun, and safe work environment Why you'll love it here: Ability to work flexible schedule as per business needs Competitive wages and benefits Employee discounts on awesome tech An inclusive, fun, and supportive team Training programs to build new and transferable skills Join our amazing team! We are looking for people just like you. About Best Buy As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech. Grow your career in development roles (Assistant Retail Manager) Whatever the role, we strive to give our people the necessary tools and training to make a difference. 90 Rue Simonds Nord, Granby, QC J2J 2L1
Superviseur(e) du service à la clientèle
Equest, Trois-Rivieres, QC
Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience.Join us and grow your career with our retail team as a Customer Service Supervisor.This role requires Full-time availability.What you'll do: Motivate and inspire your team to respond customer concerns and create an amazing customer experienceCultivate an inclusive team and learning culture while having fun!Oversee store KPI's (revenue, merchandising standards, inventory health, health & safety)Maintain a healthy profit and lossWhat we're looking for:2+ years' experience leading a retail team of at least 15 associates2+ years' experience managing and reviewing operational expenses and revenueProven track record of achieving and exceeding sales goalsAbility to create an inclusive, fun, and safe work environmentWhy you'll love it here:Ability to work flexible schedule as per business needsCompetitive wages and benefitsEmployee discounts on awesome tech An inclusive, fun, and supportive teamTraining programs to build new and transferable skillsJoin our amazing team!We are looking for people just like you.About Best BuyAs Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.Grow your career in development roles (Assistant Retail Manager) Whatever the role, we strive to give our people the necessary tools and training to make a difference.Unit 900A - 4520 boulevard de Recollets, Trois-Rivières, QC G9A 4N2
Superviseur(e) des ventes au détail
Equest, Drummondville, QC
Are you passionate about working with people and technology? We are hiring immediately for a Retail Sales Supervisor, which we call a Sales Team Lead. As a Retail Sales Supervisor, you will lead and coach a team of Sales Advisors and work together to create an amazing customer experience. Join us and grow your career with our retail team as a Retail Sales Supervisor . This role requires Full-time availability. What you'll do: Motivate and inspire your team to help customers find the perfect product or service Cultivate an inclusive team and learning culture while having fun! Oversee store KPI's (revenue, merchandising standards, inventory health, health & safety) Maintain a healthy profit and loss What we're looking for: 2+ years' experience leading a retail team of at least 15 associates 2+ years' experience managing and reviewing operational expenses and revenue Proven track record of achieving and exceeding sales goals Ability to create an inclusive, fun, and safe work environment Why you'll love it here: Ability to work flexible schedule as per business needs Competitive wages and benefits Employee discounts on awesome tech An inclusive, fun, and supportive team Training programs to build new and transferable skills Join our amazing team! We are looking for people just like you. About Best Buy As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech. Grow your career in development roles (Assistant Retail Manager) Whatever the role, we strive to give our people the necessary tools and training to make a difference. 850 Rue Hains, Drummondville, QC J2C 5N9
Superviseur(e) des ventes au détail
Equest, Quebec, QC
Are you passionate about working with people and technology? We are hiring immediately for a Retail Sales Supervisor, which we call a Sales Team Lead. As a Retail Sales Supervisor, you will lead and coach a team of Sales Advisors and work together to create an amazing customer experience. Join us and grow your career with our retail team as a Retail Sales Supervisor . This role requires Full-time availability. What you'll do: Motivate and inspire your team to help customers find the perfect product or service Cultivate an inclusive team and learning culture while having fun! Oversee store KPI's (revenue, merchandising standards, inventory health, health & safety) Maintain a healthy profit and loss What we're looking for: 2+ years' experience leading a retail team of at least 15 associates 2+ years' experience managing and reviewing operational expenses and revenue Proven track record of achieving and exceeding sales goals Ability to create an inclusive, fun, and safe work environment Why you'll love it here: Ability to work flexible schedule as per business needs Competitive wages and benefits Employee discounts on awesome tech An inclusive, fun, and supportive team Training programs to build new and transferable skills Join our amazing team! We are looking for people just like you. About Best Buy As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech. Grow your career in development roles (Assistant Retail Manager) Whatever the role, we strive to give our people the necessary tools and training to make a difference. 5401 boulevard des Galeries, Quebec, QC G2K 1N4