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Requisition ID: 158200Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As an Investment Representative (IR) you are the primary point of contact for Scotia iTRADE clients through our inbound Contact Centre. As a licensed IR, you will execute trade orders on behalf of clients. You will provide prompt, accurate and professional service, while ensuring call quality standards and an exceptional level of customer service are maintained. You will respond to client inquiries, troubleshoot basic technical problems and research and resolve client problems. You will also introduce clients to additional service offerings by identifying and initiating cross-sell and referral opportunities. Is this role right for you? In this role you will: 1. Actively promote and provide industry leading client service to every client, every time.Maintaining expert understanding of the Mainstreet & Gold client segments, trading platforms, order routing to serve clients effectively and efficiently.Ensuring that every client experience is consistent with Scotia iTRADE’s service standards.Actively engage in client inquiries, problem-solving and providing value-added client service to achieve First Call Resolution. Liaising and collaborating with Manager to execute effective client solutions. Communicating clearly, concisely, and providing accurate information to clients.Ensuring the timely and prompt submission of client instructions and client follow-up.Answering service and trade related inquiries in a fast paced and dynamic contact centre environment. Inquiries come through various channels including telephone & email.Liaising with supervisors, settlements, credit and executing brokers to ensure proper handling of client orders.Providing clients with added value solutions and spotting opportunities to strengthen client relationships by growing their business with Scotia iTRADE and/or our PartnersProviding flexibility to back up other Queues, including Client Care Queue, iClub Qs, etc.2. Adhere to and promote processes that ensure the effective and compliant delivery of outstanding client service.Ensuring that service objective levels are met and exceeded.Ensuring that client complaints are appropriately resolved, communicated to clients, documented and archived.Ensuring the timely escalation of issues/obstacles/trends to Manager and/or applicable department contact as appropriate with recommendations and/or solutions.Possessing advanced knowledge on facilitating and executing client trades as directed by clients for the following: Equity, EFTs, Mutual Funds, Fixed Income and FX transactions, pursuant to firm and industry policy and procedures.Providing clients with stock re-organization details including offers and deadlines and accepting and submitting client instructions. Collaborating with Manager to identify system issues and enacting back-up procedures as necessary. Seizing opportunities to grow the business by identify and acting on business development opportunities.3. Minimize potential risk and harm for the business.May be required to provide trading based overrides/approval when higher authorization limits are needed. This involves a clear understanding of authorization limits and a detailed trade analysis to ensure all risks are fully understood before issuing release.Knowledge of equity strategies and the ability to assess corresponding Margin RequirementsAbility to perform margin client interviews to assess client knowledge in regards to account upgradesIdentifying and resolving trading discrepancies efficiently and accurately and able to request or process trade corrections with the approval of compliance or managementDeveloping familiarity in areas including anti-money laundering, anti-terrorist financing and privacy laws.Actively adhering to all Guidelines for Business Conduct and Privacy policies.Adhering to and ensuring compliance with Know Your Customer requirements.Acting quickly to alleviate errors and reduce firm exposure.Understanding role in a Business Continuity Plan outage. 4. Solidify existing Scotia iTRADE business and creates new business opportunities by initiating cross-sell and referral opportunities.Recognizing and appropriately actioning quality opportunities5. Contribute to the effective functioning of Scotia iTrade.Building effective working relationships across the team and with various business lines and corporate functionsFacilitating a culture of open and honest communication by actively participating and contributing to touchbases, team meetings, encouraging the generation of new ideas and approaches and actively sharing knowledge and experience to enhance the development of all team membersDeveloping and executing a meaningful employee development planParticipating in and supporting change initiatives for the team and the CentreInvolved in special projects as required Do you have the required skills to be successful in this role? We'd love to work with you if you have:2+ years of industry experienceFluency in FrenchA minimum of 1 year sales experience, including the ability to identify cross-sell and referral opportunitiesPrevious discount brokerage experience Broad investment product knowledge in Equities, Fixed Income & Mutual Fund SecuritiesStrong attention to detail and the ability to recognize risk to the firmAbility to set and achieve goals, and work independentlyStrong communication / interpersonal skills Knowledge of back office functionalities Ability to adapt to a changing environment and duties, dependent on current situations and directives from managementExpert knowledge of procedures related to securities settlement Excellent time management skills with the ability to prioritize workloads to ensure optimum telephone coverage and adherence to established service standardsCollege Diploma/University DegreeRequired Industry Courses:CSCCPHIIROC licensed as an IR and DFOL (Derivative Fund Options License) Location(s): Canada : Quebec : Montreal || Canada : Ontario : Ottawa || Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Our well-established client is looking for a candidate willing to fill their Customer Relations Representative position as soon as possible. This is a full-time permanent position, on-site.LOCATION: Dorval, QuébecSALARY: 46k to 50k per year, according to experienceHOURS: Monday to Friday, 35h/week, 1 hour for lunchDUTIES AND RESPONSIBILITIES:Receive inbound calls, e-mails and live chats regarding orders, shipments, and requests for quotations; always promoting our products, services, and training. Invoicing, reporting assistance with reception. Live chat.Provide quotations and follow-up on requests for orders and quotations.Accurately process quotes and orders to ensure the sales order process is optimal.Work closely with shipping to ensure complete client satisfaction.Develop positive, consultative relationships with clients and positively take control in all client interaction.Input customer information into ACCPAC and CRM, maintaining accurate records.Make outbound calls based on the territory allocated to you to promote our product services and training also to communicate promotions and proactively up-sell and cross sell.Project a professional, enthusiastic, and friendly manner.Participate in projects when required.Take responsibility for data clean-up.Maintain full and accurate customer information files in CRM.Read, understand, and apply all procedures relating to your role and all communications from your managers / supervisor.Accurately process, corrective action forms, complaints, and other client requests.Probe clients for relevant information where necessary.Take every opportunity to cross-sell and upsell.Identify and communicate sales leads and request for quotations to sales representatives and support the sales team.Participate in and at times lead meetings and provide training sessions and coaching to other staff.Develop a detailed understanding of company products and services.Monitor accounts and make calls or communicate lack of performance of accounts to management.Investigate and create preventative actions for complaints.Suggest new and better ways to improve systems, procedures, and customer relations.Develop knowledge of other departments to enable you to provide cover as needed.Other duties as assigned.BENEFITS:Two weeks vacation.Five days sick and personal.Sunlife Dental and Health benefits.Great life work balance.Casual working environment.Own office.Small monthly commission for outbounds.Monthly lunches bought for all staff.Employee of the month – The awarded get a gift card, and there is a yearly draw system for an all-expense trip to Las Vegas, includes time off as well.According to company’s profits, each employee, not in management, receives a performance bonus. QUALIFICATIONS:Fluently bilingual, written and spoken.Customer centric.Working knowledge of Microsoft Windows, Microsoft Office, ACCPAC.Strong interpersonal skills.Must be able to work with a team.Well organized and can work under pressure.Strong communication skills.Good problem-solving skills.

FULL TIME POSTION (40 hours/week) ALL YEAR LONG Job Overview:Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates work in cooperation with their supervisors and other sales associates in various department. Specific store departments may include Lumber, Building Materials, Paint, Hardware, Electrical, Plumbing, Seasonal and Tool Rental.Major Tasks & Responsibilities: Ask open ended questions about customer's projects in order to determine their needs and level of expertiseAbility to multitaskDescribe features and benefits of merchandiseExplain the steps needed to complete projects and the products neededMaintain the in-stock condition of assigned areas, and ensure that it is clean and safeSome Heavy lifting required; bending, kneeling, standing for extended periods of time; comfortable with ladders Pick, organize and verify orders for delivery or pick-up Utilize computer terminals and/or Home Depot portable phone to check inventory, look-up orders and notify customers when product is ready for pick-up Candidates should be comfortable lifting merchandise to organize for customer pick up Preferred Qualifications: Ability to work a flexible schedule including evenings and weekendsExperience in a fast paced customer service environmentExperience working in a sales driven environment is an assetExcellent communication and reading skillsExcellent decision making ability and problem solving skillsTrade experience is an assetProficiency with computersDetail oriented

Full time - Candidate need to be available from 6am to 21h - Monday to Friday Work every 2 weekend. Job Overview:Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates work in cooperation with their supervisors and other sales associates in various department. Specific store departments may include Lumber, Building Materials, Paint, Hardware, Electrical, Plumbing, Seasonal and Tool Rental.Major Tasks & Responsibilities: Ask open ended questions about customer's projects in order to determine their needs and level of expertiseAbility to multitaskDescribe features and benefits of merchandiseExplain the steps needed to complete projects and the products neededMaintain the in-stock condition of assigned areas, and ensure that it is clean and safe Preferred Qualifications: Ability to work a flexible schedule including evenings and weekendsExperience in a fast paced customer service environmentExperience working in a sales driven environment is an assetExcellent communication and reading skillsExcellent decision making ability and problem solving skillsTrade experience is an assetProficiency with computersDetail oriented

Permanent Full time position ( 40 hours/week- ALL YEAR LONG)Available days, evenings and 1 every 2 weekends. Sales and customer service experience required Job Overview:Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates work in cooperation with their supervisors and other sales associates in various department. Specific store departments may include Lumber, Building Materials, Paint, Hardware, Electrical, Plumbing, Seasonal and Tool Rental.Major Tasks & Responsibilities: Ask open ended questions about customer's projects in order to determine their needs and level of expertiseAbility to multitaskDescribe features and benefits of merchandiseExplain the steps needed to complete projects and the products neededMaintain the in-stock condition of assigned areas, and ensure that it is clean and safeSome Heavy lifting required; bending, kneeling, standing for extended periods of time; comfortable with ladders Pick, organize and verify orders for delivery or pick-up Utilize computer terminals and/or Home Depot portable phone to check inventory, look-up orders and notify customers when product is ready for pick-up Candidates should be comfortable lifting merchandise to organize for customer pick up Preferred Qualifications: Ability to work a flexible schedule including evenings and weekendsExperience in a fast paced customer service environmentExperience working in a sales driven environment is an assetExcellent communication and reading skillsExcellent decision making ability and problem solving skillsTrade experience is an assetProficiency with computersDetail oriented

Job Overview:Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates work in cooperation with their supervisors and other sales associates in various department. Specific store departments may include Lumber, Building Materials, Paint, Hardware, Electrical, Plumbing, Seasonal and Tool Rental.Major Tasks & Responsibilities: Ask open ended questions about customer's projects in order to determine their needs and level of expertiseAbility to multitaskDescribe features and benefits of merchandiseExplain the steps needed to complete projects and the products neededMaintain the in-stock condition of assigned areas, and ensure that it is clean and safeSome Heavy lifting required; bending, kneeling, standing for extended periods of time; comfortable with ladders Pick, organize and verify orders for delivery or pick-up Utilize computer terminals and/or Home Depot portable phone to check inventory, look-up orders and notify customers when product is ready for pick-up Candidates should be comfortable lifting merchandise to organize for customer pick up Preferred Qualifications: Ability to work a flexible schedule including evenings and weekendsExperience in a fast paced customer service environmentExperience working in a sales driven environment is an assetExcellent communication and reading skillsExcellent decision making ability and problem solving skillsTrade experience is an assetProficiency with computersDetail oriented

Job Overview:Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates work in cooperation with their supervisors and other sales associates in various department. Specific store departments may include Lumber, Building Materials, Paint, Hardware, Electrical, Plumbing, Seasonal and Tool Rental.Major Tasks & Responsibilities: Ask open ended questions about customer's projects in order to determine their needs and level of expertiseAbility to multitaskDescribe features and benefits of merchandiseExplain the steps needed to complete projects and the products neededMaintain the in-stock condition of assigned areas, and ensure that it is clean and safeSome Heavy lifting required; bending, kneeling, standing for extended periods of time; comfortable with ladders Pick, organize and verify orders for delivery or pick-up Utilize computer terminals and/or Home Depot portable phone to check inventory, look-up orders and notify customers when product is ready for pick-up Candidates should be comfortable lifting merchandise to organize for customer pick up Preferred Qualifications: Ability to work a flexible schedule including evenings and weekendsExperience in a fast paced customer service environmentExperience working in a sales driven environment is an assetExcellent communication and reading skillsExcellent decision making ability and problem solving skillsTrade experience is an assetProficiency with computersDetail oriented

Job Overview:Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates work in cooperation with their supervisors and other sales associates in various department. Specific store departments may include Lumber, Building Materials, Paint, Hardware, Electrical, Plumbing, Seasonal and Tool Rental.Major Tasks & Responsibilities: Ask open ended questions about customer's projects in order to determine their needs and level of expertiseAbility to multitaskDescribe features and benefits of merchandiseExplain the steps needed to complete projects and the products neededMaintain the in-stock condition of assigned areas, and ensure that it is clean and safeSome Heavy lifting required; bending, kneeling, standing for extended periods of time; comfortable with ladders Pick, organize and verify orders for delivery or pick-up Utilize computer terminals and/or Home Depot portable phone to check inventory, look-up orders and notify customers when product is ready for pick-up Candidates should be comfortable lifting merchandise to organize for customer pick up Preferred Qualifications: Ability to work a flexible schedule including evenings and weekendsExperience in a fast paced customer service environmentExperience working in a sales driven environment is an assetExcellent communication and reading skillsExcellent decision making ability and problem solving skillsTrade experience is an assetProficiency with computersDetail oriented

Job Overview:Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates work in cooperation with their supervisors and other sales associates in various department. Specific store departments may include Lumber, Building Materials, Paint, Hardware, Electrical, Plumbing, Seasonal and Tool Rental.Major Tasks & Responsibilities: Ask open ended questions about customer's projects in order to determine their needs and level of expertiseAbility to multitaskDescribe features and benefits of merchandiseExplain the steps needed to complete projects and the products neededMaintain the in-stock condition of assigned areas, and ensure that it is clean and safeSome Heavy lifting required; bending, kneeling, standing for extended periods of time; comfortable with ladders Pick, organize and verify orders for delivery or pick-up Utilize computer terminals and/or Home Depot portable phone to check inventory, look-up orders and notify customers when product is ready for pick-up Candidates should be comfortable lifting merchandise to organize for customer pick up Preferred Qualifications: Ability to work a flexible schedule including evenings and weekendsExperience in a fast paced customer service environmentExperience working in a sales driven environment is an assetExcellent communication and reading skillsExcellent decision making ability and problem solving skillsTrade experience is an assetProficiency with computersDetail oriented#HTFP