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Reservation Agent
Bota Bota, spa-sur-l’eau, Montreal, QC
Reservation Agent (full time position)At Bota Bota, we work tirelessly to create the best customer service experience. Our clients are our ‘raison d’être’, and we strive to do all that we can to assure that each visit is peaceful, enjoyable, comforting… and exceeds all expectations! These principles are applied at every level of the organization and that is why we are always looking for dynamic employees who can provide excellent service so that Bota Bota, spa-sur-l’eau, will be continuing to be known as the reference in the areas of health and relaxation.Interested in this adventure? Welcome aboard!Your mission on the boatUnder the responsibility of the Reservation Supervisor, the Reservation Agent is responsible for directing incoming calls to our different departments, informing customers about offered services, and booking reservations in the appropriate software. He is the first contact with Bota Bota’s customers and must understand their needs in order to advise them properly.The upcoming challenges of the Reservation AgentAnswer to calls and requests generated by our website;Direct calls to relevant departments;Understand and evaluate customer needs;Inform customers about the various services offered;Promote the different types of massage and treatments available;Book appointments and optimize schedules at the same time;Participate in sales increase of treatments and all types of gift certificates;Be responsive to customer’s questions or concerns and ensure their satisfaction in a professional and courteous manner;Adopt a positive attitude that will help maintain a friendly and professional work environment.Why hop on board?Exceptional place of work: Bota Bota, spa-sur-l’eau is in the heart of the Old Port of Montreal;Be part of a growing company that offers multiple opportunities for change;Work schedule: full time 30-40h / week, available on Friday, Saturday and Sunday;Competitive salary and benefits;Free access to the spa;Employee discounts on all massages, treatments, products and gift cards;Employee discounts at the spa’s restaurant '' La Traversée '';Various discounts as an employee of a partner of the Old Port of Montreal.Want to know more about our crew, apply today!!! The competencies we are looking for:Demonstrate autonomy in decision-making and ability to perform multiple tasks efficiently in a short time;Organization and tasks prioritization skills;Demonstrate excellency in your customer service approach;Rigorous punctuality;Excellent team spirit and enjoy working in an open space environment;Exercise discretion and show respect for confidentiality of the customer’s information.The skills we are looking for:Required 2-3 years of experience in customer service, preferably by telephone or in a call center;Ease of use with different IT tools;Bilingual in French and English, both oral and written.
Agent au service après-vente
Canimex Inc., Drummondville, QC
Description de COVANA - Groupe Canimex Covana procure des solutions pour couvrir les spas et les spas de nage. Complètement automatisés, les produits Covana montent et descendent au moyen d’un interrupteur à clé, facilitant grandement l'utilisation du spa en toute saison. De plus, grâce à leur isolation supérieure à celle de la plupart des couvercles traditionnels, ils génèrent des économies d'énergie appréciables.RAISON D’ÊTREL’agent au service après-vente sert d'intermédiaire auprès de nos détaillants et de leurs équipes d’installations afin de répondre à leurs demandes techniques reliés à l’installation ou à la réparation du produit. PRINCIPALES RESPONSABILITÉSRépondre aux appels téléphoniques et courriels qui sont reliés au service après-vente et s’assurer que toutes les demandes soient répondues en trouvant les solutions répondant le mieux aux besoins de nos clients.Cumuler l’information et transmettre les demandes nécessitant l’intervention d’une personne-ressource afin de répondre à la demande du client.Soutenir les détaillants par de l’assistance technique en direct, des conseils, de la formation sur les produits en utilisant les outils à disposition tels que les manuels d’installation, les procédures, les catalogues de pièces ainsi que les chartes de déverminage et participer à la création des guides de dépannage.Effectuer la saisie des commandes de pièces et produits des détaillants à l’aide du système informatique, faire le suivi des commandes pour les détaillants et confirmer les dates de livraison des produits selon les normes établies.Renseigner les détaillants concernant les composants et diverses spécifications générales et techniques dans le choix de leurs pièces de rechange.Effectuer toutes autres tâches connexes à l’emploi.POURQUOI VOUS JOINDRE À NOUS? Une rémunération concurrentielleHoraire de travail flexible et possibilité de télétravailHoraire d’étéProgramme d'assurances collectives et protection dentaire disponibleProgramme de préparation à la retraiteProgramme de formation continue et remboursement de cotisation professionnelle.Programme d'aide aux employésDeux salles privées d’entraînement avec service de kinésiologieCentre plein air familial réservé aux employésPlusieurs activités sociales et culturelles EXIGENCESMaîtrise de l’anglais tant à l’oral qu’à l’écrit requise puisqu'une forte proportion des communications orales et écrites s'effectueront avec des clients anglophones, situés en dehors du Québec.Bonne aptitude à communiquer et pensée orientée client.Expérience en support aux ventes ou service à la clientèle (Atout).Connaissances de base des outils informatiques couramment utilisés (Suite Microsoft Office).Grande capacité d’apprentissage et facilité à comprendre le fonctionnement mécanique et électrique des équipements (Atout).Sens du travail d’équipe et bonne aptitude à gérer la pression lors de situations plus délicates. Dans ce document, l’emploi du masculin pour désigner des personnes n’a d’autres fins que celle d’alléger le texte.
Regional Vice President, Atlantic
Nature Conservancy Of Canada, Flexible (major Atlantic urban centre), Atlantic P ...
ORGANIZATION: Nature Conservancy of CanadaPOSITION: Regional Vice President, AtlanticLOCATION: Flexible (major Atlantic urban centre) POSITION DETAILS: Full Time, PermanentREPORTS TO: Vice President, OperationsDIRECT REPORTS: Director of Development & Communications, Regional Controller, Senior Director of Conservation, Executive AssistantWEBSITE https://www.natureconservancy.ca/en/ THE ORGANIZATION Taking care of our environment has never been more important than it is today. The Nature Conservancy of Canada (NCC) is looking for a Regional Vice President, Atlantic, to join a team committed to protecting our most important natural areas that sustain all life.NCC is the country's leading nongovernmental land conservation organization. As a non-profit, charitable organization we work in partnership with individuals, Indigenous communities, corporations, governments, and other non-profit groups to protect our most important natural treasures and deliver nature-based solutions. We take a collaborative and evidence-based approach to deliver our mission. Since 1962 NCC and its partners have helped to conserve more than 15 million hectares, from coast to coast to coast. NCC has its national headquarters in Toronto and regional offices across the country. The Regional Vice President, Atlantic is responsible for the leadership and oversight of NCC's operations across the Atlantic region.THE POSITIONReporting directly to the Vice President, Operations the leadership position of Regional Vice President (RVP), Atlantic, is an integral member of the Senior Management Team (SLT) and the Operations Leadership Team (OLT) and works closely with a Regional Advisory Board. The RVP, Atlantic, is responsible for providing leadership, direction and guidance for all Atlantic regional staff and operational activities to advance NCC's organizational objectives within the Atlantic region. Working closely with other senior operational leaders and in collaboration with a wide range of internal and external stakeholders, the RVP, Atlantic, will use advanced interpersonal skills to communicate a compelling vision that generates excitement, enthusiasm, and commitment to NCC's mission. They will ensure NCC in Atlantic has sustained growth by raising the profile of NCC with major donors, partners, and the conservation community.With strong thought leadership moved into pragmatic action, the RVP, Atlantic will capably steward the region's budget of approximately $13.5M and lead and engage a team of approximately 40 employees while building and strengthening the organization's relationships with various partners including Indigenous Peoples, government, community organizations, volunteers, donors, and supporters. Through the development and strengthening of key local and regional relationships, you will ensure the ongoing sustainability and success of NCC in achieving strategic priorities. You will serve as a passionate and compelling ambassador for NCC, and you will ensure NCC has a strong presence and voice in Atlantic and beyond.This position may be based remotely or hybrid from a major Altantic urban centre, and requires travel as needed into NCC regional offices, provincial capitals, and other locations across Atlantic and Canada.The RVP, Atlantic is responsible for planning, coordinating, implementing, and measuring operational output and results within a broader NCC-wide context. They will translate objectives into plans and tactics that leverage multiple platforms and channels. As a change agent and inspirational leader, the RVP, Atlantic will be instrumental in reflecting NCC's commitment to equity and inclusion, by ensuring NCC's actions, communications and partnerships reflect the rich diversity of our communities. The incumbent will promote alignment, capacity-building, efficiency and innovation while supporting a culture of transparency, accountability, and empowerment.RESPONSIBILITIESStrategic Planning- Designs and executes annual strategy and planned approach of deliverables to ensure the Atlantic Region continues to deliver high profile conservation actions independently and with partners.- Positions NCC in Atlantic for sustained growth by strategically raising the profile of NCC with major donors, partners, and the conservation community.- Works diligently to foster an ethic and approach both amongst the Atlantic team and across NCC, to drive alignment of messaging across the region to achieve a "One Conservancy" voice in service of consistent brand expression and strategic direction.- In consultation with senior staff, prepares and implements annual regional business plans to support the achievement of NCC's organizational strategic goals within Atlantic.- Directs and has oversight of conservation planning and reporting at multiple scales, leading to conservation of significant natural areas and NCC's active participation as a partner in increasing resiliency across the landscape.- Collaborates across organization (and with cross-functional teams), to leverage and promote key NCC initiatives. - Strategic contributor to cross-functional teams within Atlantic Canada and across NCC.- Builds relationships to seek and leverage opportunities for NCC growth and collaboration.- Actively raises funds for general operations, conservation projects and endowment, including soliciting major gifts and acquiring, stewarding, and developing high-end donors.Public/Government/External Relations- Develops and maintains broad public support from all sectors for the protection of natural diversity in the region.- Collaborates with local, provincial, and federal government agencies where necessary and useful in the accomplishment of NCC's mission.- Provides leadership for NCC's outreach activities in Atlantic including promotion to potential supporters and the public.- Actively develops and maintains an effective Regional Advisory Board by providing staff support, liaising, and seeking advice from the Board.- Represents NCC and its interests in the region to landowners, the media, the public, government agencies and ministries, other non-profit organizations, Indigenous Peoples, individual donors, foundations, corporations, and suppliers.Performance Monitoring- Establishes benchmarks, defines metrics, and measures to chart achievement of NCC's Strategic Plan goals within Atlantic.- Identifies metrics and KPIs related to plan implementation, reporting regularly, quarterly, and annual results.- Leverages data to recommend changes to strategy and planning for Atlantic as needed.- Provides updates to stakeholders with regards to Atlantic operational performance tracking, successes and areas of opportunity for continuous improvement.- Oversees the management and reporting of financial resources, ensuring regional controls and reporting mechanisms are in place and that standards are followed.Coaching & Team Building- In accordance with NCC-wide policies and processes, oversees NCC's regional staffing activities including the hiring, retention, engagement, development, and training of a multi-disciplinary team, and encourages cross-functional collaboration.- Challenges, coaches, and supports team members to develop to their fullest potential and improve their overall contribution and recommends opportunities for skills development.- Communicates effectively to ensure each team member understands their role and contribution in relation to NCC's vision and Strategic Plan.- Regularly connects with direct reports on progress to goals, supporting mitigation strategies.- Models exemplary behaviours related to NCC's organizational values of Big Thinking, Collaboration, Determination, and Empowerment.Delivery Optimization- Provides effective leadership and management to the Atlantic team, and maximizes regional operating efficiencies.- Manages risk effectively and impactfully.- Operates within the policies, procedures, guidelines, and standards of NCC.- Ensures all lands for which NCC has legal responsibility are appropriately and effectively stewarded according to the objectives of property management plans.- Oversees the review and coordination of all regional fundraising proposals for accuracy, consistency, and compliance with funding requirements.- Reviews and provides approvals - within delegated authority limits - contracts, agreements, project commitments and expenditures on behalf of NCC.- Builds trusting relationships with other regional teams, central departments, peers, and vendors.- Recommends improvements and implements innovative strategies to optimize delivery of Atlantic programs and projects, in service of NCC's Strategic Plan.CANDIDATE QUALIFICATIONSAs a proven senior leader and manager, the RVP, Atlantic brings vision, managerial acumen, and exceptional communication and relationship building skills to the organization. They are an exceptional leader of people who has a proven track record of effectively supporting, inspiring, and engaging members of the team. Internally and externally, the RVP, Atlantic communicates with genuine charisma a compelling vision that generates excitement, with a strong personal desire and aptitude for building strategic relationships that drive results.A superb communicator, the RVP Atlantic listens and engages effectively, articulating complex issues clearly and simply, and making a compelling case for support with various partners including philanthropists, volunteers, Indigenous Peoples, corporations and government. Collaborative and consultative, they have a natural ability to bring these audiences together and above all, a passion for the important conservation mission of NCC.Experience and Qualifications- Minimum 5 years' relevant experience in a senior leadership role with a focus on operational delivery of various programs. This should include experience as a team lead managing multi-disciplinary talent.- Progressive experience leading within a similarly complex organization- Strong project portfolio that clearly demonstrates ability to design and implement a communications initiative with measurable outcomes and deliverables.- Bilingualism French / English (oral and written) is an asset.- An undergraduate / graduate degree or experiential equivalent.- Knowledge or relevant experience in the not-for-profit sector an asset. - Strong interest / passion in / for conservation and NCC's mission.CANDIDATE ATTRIBUTESCompetencies and Personal AttributesLeadershipYou are a superb and visible team leader and consensus builder. You communicate with genuine charisma a compelling vision that generates excitement, enthusiasm, and commitment to NCC's mission. You foster collaboration among teams as well as among team members across the region and across NCC. You instill a sense of confidence in the future, foster a climate of innovation, and inspire all to contribute their best. You can make tough decisions. You are organizationally savvy, an excellent communicator with diverse stakeholder groups, and you take pride in building an effective culture.Solutions Focused and Results OrientedYou enjoy a challenge and set high expectations for your performance. With your tenacity, critical thinking, and problem-solving abilities, you can find a way to address complex challenges. You will work with your team to set appropriate goals and objectives that are aligned with NCC's organizational objectives. You are willing to work hard to achieve results and you assume personal responsibility for achieving outcomes and finishing what you start. You take pride in being able to come into a complex situation and find a solution.Strategic and Visionary Thinking- Ability to formulate and articulate a future vision and translate it into strategies and action plans that will enable NCC to achieve its strategic objectives within the region and across Canada. - Prepared to work collaboratively with a team to shape the future of NCC and pursue excellence on an organizational level. - Ability to articulate NCC's mission and vision to develop a strong sense of common purpose in the organization.Relationship-Building Skills- Keen ability to build and manage effective relationships within, across, and outside an organization. - Actively develops relationships that support business goals and use those relationships to facilitate smooth operations. - Allocates time and effort to understanding and meeting the needs of internal or external customers. - Works with a long-term perspective to address donor or business partner problems, perhaps trading off immediate costs for the sake of the long-term relationship. - Activates diverse people and groups to work together and optimize results.Business Acumen- Utilizes an excellent understanding of general business and financial concepts. - Effectively applies general business knowledge to the issues faced in this organization. - Applies an understanding of general business, accounting, and financial concepts well to the issues faced in NCC. - Identifies and analyzes relevant data and then define critical issues and alternatives and adopts best practices from other partners as benchmarks.Highly Effective Communicator- Utilizes exceptional interpersonal and relationship development skills to easily establish productive relationships. - Influences others through well-developed oral and written communications skills.- Constantly creates an atmosphere in which timely and high-quality information flows smoothly.- Actively listens to and communicates effectively and with value, with staff. - Speaks comfortably to partners outside of your own area of expertise and speaks effectively to a broad, general audience and to all levels of the organization. - Ability to synthesize and sell concepts, inspire confidence, and gain consensus.- Ability to utilize effective project management skills and oversight to apply to multiple projects.- Exceptional interpersonal skills; interacts in meaningful way with colleagues, donors, and internal / external partners.- Commitment to continuous learning and improvement.- Humble team builder.- Ability to scale up and down effectively between strategy and hands-on execution.- Personal commitment to nature and conservation.COMPENSATIONA competitive compensation package including base salary (range between $145,000 to $165,000) and encompassing benefits will be provided.
Regional Vice President, Ontario
Nature Conservancy Of Canada, Toronto, Ontario
ORGANIZATION: Nature Conservancy of CanadaPOSITION: Regional Vice President, OntarioLOCATION: Flexible (major Ontario urban centre) POSITION DETAILS: Full Time, PermanentREPORTS TO: Vice President, OperationsDIRECT REPORTS: Sr. Director of Conservation, Legal Counsel, Director of Development & Communications, Executive Assistant, Regional ControllerWEBSITE https://www.natureconservancy.ca/en/ THE ORGANIZATION Taking care of our environment has never been more important than it is today. The Nature Conservancy of Canada (NCC) is looking for a Regional Vice President, Ontario, to join a team committed to protecting our most important natural areas that sustain all life.NCC is the country's leading nongovernmental land conservation organization. As a non-profit, charitable organization we work in partnership with individuals, Indigenous communities, corporations, governments, and other non-profit groups to protect our most important natural treasures and deliver nature-based solutions. We take a collaborative and evidence-based approach to deliver our mission. Since 1962 NCC and its partners have helped to conserve more than 15 million hectares, from coast to coast to coast. NCC has its national headquarters in Toronto and regional offices across the country. The Regional Vice President, Ontario is responsible for the leadership and oversight of NCC's operations across the Ontario region.THE POSITIONReporting directly to the Vice President, Operations the leadership position of Regional Vice President (RVP), Ontario, is an integral member of the Senior Management Team (SLT) and the Operations Leadership Team (OLT) and works closely with a Regional Advisory Board. The RVP, Ontario, is responsible for providing leadership, direction and guidance for all Ontario regional staff and operational activities to advance NCC's organizational objectives within the Ontario region. Working closely with other senior operational leaders and in collaboration with a wide range of internal and external stakeholders, the RVP, Ontario, will use advanced interpersonal skills to communicate a compelling vision that generates excitement, enthusiasm, and commitment to NCC's mission. They will ensure NCC in Ontario has sustained growth by raising the profile of NCC with major donors, partners, and the conservation community.With strong thought leadership moved into pragmatic action, the RVP, Ontario will capably steward the region's budget of approximately $32M and lead and engage a team of approximately 60 employees while building and strengthening the organization's relationships with various partners including Indigenous Peoples, government, community organizations, volunteers, donors, and supporters. Through the development and strengthening of key local and regional relationships, you will ensure the ongoing sustainability and success of NCC in achieving strategic priorities. You will serve as a passionate and compelling ambassador for NCC, and you will ensure NCC has a strong presence and voice in Ontario and beyond.This position may be based remotely or hybrid, but requires travel as needed into NCC regional offices, and other locations across Ontario and Canada. In particular, there is a requirement for regular travel to Toronto.The RVP, Ontario is responsible for planning, coordinating, implementing, and measuring operational output and results within a broader NCC-wide context. They will translate objectives into plans and tactics that leverage multiple platforms and channels. As a change agent and inspirational leader, the RVP, Ontario will be instrumental in reflecting NCC's commitment to equity and inclusion, by ensuring NCC's actions, communications and partnerships reflect the rich diversity of our communities. The incumbent will promote alignment, capacity-building, efficiency and innovation while supporting a culture of transparency, accountability, and empowerment.RESPONSIBILITIESStrategic Planning- Designs and executes the annual Ontario strategy and planned approach of deliverables to ensure the Ontario Region continues to deliver high profile conservation actions independently and with partners.- Positions NCC in Ontario for sustained growth by strategically raising the profile of NCC with major donors, partners, and the conservation community.- Works diligently to foster an ethic and approach both amongst the Ontario team and across NCC, to drive alignment of messaging across the region to achieve a "One Conservancy" voice in service of consistent brand expression and strategic direction.- In consultation with senior staff, prepares and implements annual regional business plans to support the achievement of NCC's organizational strategic goals within Ontario.- Directs and has oversight of conservation planning and reporting at multiple scales, leading to conservation of significant natural areas and NCC's active participation as a partner in increasing resiliency across the landscape.- Collaborates across the organization (and with cross-functional teams), to leverage and promote key NCC initiatives. - Strategic contributor to cross-functional teams within Ontario and across NCC.- Builds relationships to seek and leverage opportunities for NCC growth and collaboration.- Actively raises funds for general operations, conservation projects and endowment, including soliciting major gifts and acquiring, stewarding, and developing high-end donors.Public/Government/External Relations- Develops and maintains broad public support from all sectors for the protection of natural diversity in the region.- Collaborates with local, provincial, and federal government agencies where necessary and useful in the accomplishment of NCC's mission.- Provides leadership for NCC's outreach activities in Ontario including promotion to potential supporters and the public.- Actively develops and maintains an effective Regional Advisory Board by providing staff support, liaising, and seeking advice from the Board.- Represents NCC and its interests in the region to landowners, the media, the public, government agencies and ministries, other non-profit organizations, Indigenous Peoples, individual donors, foundations, corporations, and suppliers.Performance Monitoring- Establishes benchmarks, defines metrics, and measures to chart achievement of NCC's Strategic Plan goals within Ontario.- Identifies metrics and KPIs related to plan implementation, reporting regularly, quarterly, and annual results.- Leverages data to recommend changes to strategy and planning for Ontario as needed.- Provides updates to stakeholders with regards to Ontario operational performance tracking, successes and areas of opportunity for continuous improvement.- Oversees the management and reporting of financial resources, ensuring regional controls and reporting mechanisms are in place and that standards are followed.Coaching & Team Building- In accordance with NCC-wide policies and processes, oversees NCC's regional staffing activities including the hiring, retention, engagement, development, and training of a multi-disciplinary team, and encourages cross-functional collaboration.- Challenges, coaches, and supports team members to develop to their fullest potential and improve their overall contribution and recommends opportunities for skills development.- Communicates effectively to ensure each team member understands their role and contribution in relation to NCC's vision and Strategic Plan.- Regularly connects with direct reports on progress to goals, supporting mitigation strategies.- Models exemplary behaviours related to NCC's organizational values of Big Thinking, Collaboration, Determination, and Empowerment.Delivery Optimization- Provides effective leadership and management to the Ontario team and maximizes regional operating efficiencies.- Manages risk effectively and impactfully.- Operates within the policies, procedures, guidelines, and standards of NCC.- Ensures all lands for which NCC has legal responsibility are appropriately and effectively stewarded according to the objectives of property management plans.- Oversees the review and coordination of all regional fundraising proposals for accuracy, consistency, and compliance with funding requirements.- Reviews and provides approvals - within delegated authority limits - contracts, agreements, project commitments and expenditures on behalf of NCC.- Builds trusting relationships with other regional teams, central departments, peers, and vendors.- Recommends improvements and implements innovative strategies to optimize delivery of Ontario programs and projects, in service of NCC's Strategic Plan.CANDIDATE QUALIFICATIONSAs a proven senior leader and manager, the RVP, Ontario brings vision, managerial acumen, and exceptional communication and relationship building skills to the organization. They are an exceptional leader of people who has a proven track record of effectively supporting, inspiring, and engaging members of the team. Internally and externally, the RVP, Ontario communicates with genuine charisma a compelling vision that generates excitement, with a strong personal desire and aptitude for building strategic relationships that drive results.A superb communicator, the RVP Ontario listens and engages effectively, articulating complex issues clearly and simply, and making a compelling case for support with various partners including philanthropists, volunteers, Indigenous Peoples, corporations and government. Collaborative and consultative, they have a natural ability to bring these audiences together and above all, a passion for the important conservation mission of NCC.Experience and Qualifications- Minimum 5 years' relevant experience in a senior leadership role with a focus on operational delivery of various programs. This should include experience as a team lead managing multi-disciplinary talent.- Progressive experience leading within a similarly complex organization.- Strong project portfolio that clearly demonstrates ability to design and implement a communications initiative with measurable outcomes and deliverables.- Bilingualism French / English (oral and written) is an asset.- An undergraduate / graduate degree or experiential equivalent.- Knowledge or relevant experience in the not-for-profit sector an asset. - Strong interest / passion in / for conservation and NCC's mission.CANDIDATE ATTRIBUTESCompetencies and Personal AttributesLeadershipYou are a superb and visible team leader and consensus builder. You communicate with genuine charisma a compelling vision that generates excitement, enthusiasm, and commitment to NCC's mission. You foster collaboration among teams as well as among team members across the region and across NCC. You instill a sense of confidence in the future, foster a climate of innovation, and inspire all to contribute their best. You can make tough decisions. You are organizationally savvy, an excellent communicator with diverse stakeholder groups, and you take pride in building an effective culture.Solutions Focused and Results OrientedYou enjoy a challenge and set high expectations for your performance. With your tenacity, critical thinking, and problem-solving abilities, you can find a way to address complex challenges. You will work with your team to set appropriate goals and objectives that are aligned with NCC's organizational objectives. You are willing to work hard to achieve results and you assume personal responsibility for achieving outcomes and finishing what you start. You take pride in being able to come into a complex situation and find a solution.Strategic and Visionary Thinking- Ability to formulate and articulate a future vision and translate it into strategies and action plans that will enable NCC to achieve its strategic objectives within the region and across Canada. - Prepared to work collaboratively with a team to shape the future of NCC and pursue excellence on an organizational level. - Ability to articulate NCC's mission and vision to develop a strong sense of common purpose in the organization.Relationship-Building Skills- Keen ability to build and manage effective relationships within, across, and outside an organization. - Actively develops relationships that support business goals and use those relationships to facilitate smooth operations. - Allocates time and effort to understanding and meeting the needs of internal or external customers. - Works with a long-term perspective to address donor or business partner problems, perhaps trading off immediate costs for the sake of the long-term relationship. - Activates diverse people and groups to work together and optimize results.Business Acumen- Utilizes an excellent understanding of general business and financial concepts. - Effectively applies general business knowledge to the issues faced in this organization. - Applies an understanding of general business, accounting, and financial concepts well to the issues faced in NCC. - Identifies and analyzes relevant data and then define critical issues and alternatives and adopts best practices from other partners as benchmarks.Highly Effective Communicator- Utilizes exceptional interpersonal and relationship development skills to easily establish productive relationships. - Influences others through well-developed oral and written communications skills.- Constantly creates an atmosphere in which timely and high-quality information flows smoothly.- Actively listens to and communicates effectively and with value, with staff. - Speaks comfortably to partners outside of your own area of expertise and speaks effectively to a broad, general audience and to all levels of the organization. - Ability to synthesize and sell concepts, inspire confidence, and gain consensus.- Ability to utilize effective project management skills and oversight to apply to multiple projects.- Exceptional interpersonal skills; interacts in meaningful way with colleagues, donors, and internal / external partners.- Commitment to continuous learning and improvement.- Humble team builder.- Ability to scale up and down effectively between strategy and hands-on execution.- Personal commitment to nature and conservation.COMPENSATIONA competitive compensation package including base salary (range between $145,000 to $165,000) and encompassing benefits will be provided.
Bilingual Licensed Insurance Advisor
Manulife Financial Corporation, Quebec City, QC
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementRemoteJob DescriptionAs a Bilingual Licensed Insurance Advisor, you are responsible for selling Health & Dental, Travel, and Life Insurance. You will be handling inbound sales calls, making outbound calls, and handling online interactions with clients who have expressed interest in discussing our products in a professional, effective manner.We have customers waiting to speak with you, we generate the leads. This is a unique opportunity for motivated salespeople who already hold a valid LLQP license, or who have the right skills to obtain this requirement before your start date. Manulife will cover the cost of an accredited education provider for the Harmonized LLQP course, as well as the exam and licensing fees.What will you be doing?Handling inbound calls from new clients interested in Health & Dental, Travel, and Life InsuranceMaking outbound calls to clients who have shown interest in discussing our options.Assisting clients through online chats, and other digital channelsProviding advice, discovering client needs, and offering solutions to meet those needsAccurately recording needs analysis, and other client information through an online systemMeeting sales, quality, and compliance measures on a monthly, quarterly, and annual basisBuilding rapport with clients through professional, personalized service to foster your own sales pipelineSupporting various marketing/sponsor campaignsBeing the voice of the customer by sharing their feedback with the greater team, and raising any suggestions, concerns, or feedback on how we can improveWho are we looking for?Bilingual is required (French/English) -The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.High-energy individuals who are excellent communicators both verbally and written, and who have great active listening skillsPeople that love to obsess about customers, and thrive in an environment where they are part of a strong teamPeople who are motivated by sales targets, and who want to take control of their total earnings potentialYou can seamlessly progress between an open office environment, and working from homeYou demonstrate the ability to persuade and negotiate using a consultative sales approach over the phone or through online chatYou show strong attention to detail when gathering client information, conducting a thorough needs' analysis, offering personalized solutions, identifying sales opportunities, and closing the saleYou have proven problem-solving skills, and the ability to communicate with a wide variety of clients to ensure an effective solution is reachedYou are comfortable navigating multiple programs/screens at the same time while working with clients. This includes an ability to learn internal systems along with a proficiency in MS Outlook, Salesforce, and other web-based systemsThe following would be assets for you to have:Telephone sales or call centre experienceInsurance experience dealing with Accident & Sickness, and Life InsurancePost-secondary degree: however, equivalent business experience is strongly consideredFamiliarity with Salesforce, or other CRM tool Flexibility - we are open between the hours of 8:00 am - 8:00 pm EST, Monday to Friday and 10am-5pm EST on SaturdaysWhat can we offer you? A competitive compensation package including a base salary, and a monthly performance incentive to accelerate your earnings potentialA comprehensive benefits package, including Group Benefits from day one, paid vacation, and a group RSP matching plan, and future enrollment in our Global Share Ownership PlanA dedicated 4-week training program designed to have you ready to join our sales teamA collaborative working environment which fosters friendly competitionOngoing coaching and support from your direct leader, dedicated peers, and other members of our department Our Values at ManulifeOwn it - We feel empowered making decisions and take action to deliver our missionThink big - Anything is possible. We can always find a better wayShare your humanity - We build a supportive, diverse and thriving workplaceGet it done together - We’re surrounded by an amazing team. Do it better by working togetherObsess about customers - We predict their needs and do everything in our power to satisfy themDo the right thing - We act with integrity and do what we say #Quebec#LI-Remote#M-CA-IN-CM About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsSalary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact [email protected] for additional information.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Bilingual Licensed Insurance Advisor
Manulife Financial Corporation, Moncton, NB
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementRemoteJob DescriptionAs a Bilingual Licensed Insurance Advisor, you are responsible for selling Health & Dental, Travel, and Life Insurance. You will be handling inbound sales calls, making outbound calls, and handling online interactions with clients who have expressed interest in discussing our products in a professional, effective manner.We have customers waiting to speak with you, we generate the leads. This is a unique opportunity for motivated salespeople who already hold a valid LLQP license, or who have the right skills to obtain this requirement before your start date. Manulife will cover the cost of an accredited education provider for the Harmonized LLQP course, as well as the exam and licensing fees.What will you be doing?Handling inbound calls from new clients interested in Health & Dental, Travel, and Life InsuranceMaking outbound calls to clients who have shown interest in discussing our options.Assisting clients through online chats, and other digital channelsProviding advice, discovering client needs, and offering solutions to meet those needsAccurately recording needs analysis, and other client information through an online systemMeeting sales, quality, and compliance measures on a monthly, quarterly, and annual basisBuilding rapport with clients through professional, personalized service to foster your own sales pipelineSupporting various marketing/sponsor campaignsBeing the voice of the customer by sharing their feedback with the greater team, and raising any suggestions, concerns, or feedback on how we can improveWho are we looking for?Bilingual individuals, fluent in English & FrenchHigh-energy individuals who are excellent communicators both verbally and written, and who have great active listening skillsPeople that love to obsess about customers, and thrive in an environment where they are part of a strong teamPeople who are motivated by sales targets, and who want to take control of their total earnings potentialYou can seamlessly progress between an open office environment, and working from homeYou demonstrate the ability to persuade and negotiate using a consultative sales approach over the phone or through online chatYou show strong attention to detail when gathering client information, conducting a thorough needs' analysis, offering personalized solutions, identifying sales opportunities, and closing the saleYou have proven problem-solving skills, and the ability to communicate with a wide variety of clients to ensure an effective solution is reachedYou are comfortable navigating multiple programs/screens at the same time while working with clients. This includes an ability to learn internal systems along with a proficiency in MS Outlook, Salesforce, and other web-based systemsThe following would be assets for you to have:Telephone sales or call centre experienceInsurance experience dealing with Accident & Sickness, and Life InsurancePost-secondary degree: however, equivalent business experience is strongly consideredFamiliarity with Salesforce, or other CRM tool Flexibility - we are open between the hours of 8:00 am - 8:00 pm EST, Monday to Friday and 10am-5pm EST on SaturdaysWhat can we offer you? A competitive compensation package including a base salary, and a monthly performance incentive to accelerate your earnings potentialA comprehensive benefits package, including Group Benefits from day one, paid vacation, and a group RSP matching plan, and future enrollment in our Global Share Ownership PlanA dedicated 4-week training program designed to have you ready to join our sales teamA collaborative working environment which fosters friendly competitionOngoing coaching and support from your direct leader, dedicated peers, and other members of our department Our Values at ManulifeOwn it - We feel empowered making decisions and take action to deliver our missionThink big - Anything is possible. We can always find a better wayShare your humanity - We build a supportive, diverse and thriving workplaceGet it done together - We’re surrounded by an amazing team. Do it better by working togetherObsess about customers - We predict their needs and do everything in our power to satisfy themDo the right thing - We act with integrity and do what we say #Moncton#LI-Remote#M-CA-IN-CM About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsSalary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact [email protected] for additional information.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Bilingual Licensed Insurance Advisor
Manulife Financial Corporation, Ottawa, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementRemoteJob DescriptionAs a Bilingual Licensed Insurance Advisor, you are responsible for selling Health & Dental, Travel, and Life Insurance. You will be handling inbound sales calls, making outbound calls, and handling online interactions with clients who have expressed interest in discussing our products in a professional, effective manner.We have customers waiting to speak with you, we generate the leads. This is a unique opportunity for motivated salespeople who already hold a valid LLQP license, or who have the right skills to obtain this requirement before your start date. Manulife will cover the cost of an accredited education provider for the Harmonized LLQP course, as well as the exam and licensing fees.What will you be doing?Handling inbound calls from new clients interested in Health & Dental, Travel, and Life InsuranceMaking outbound calls to clients who have shown interest in discussing our options.Assisting clients through online chats, and other digital channelsProviding advice, discovering client needs, and offering solutions to meet those needsAccurately recording needs analysis, and other client information through an online systemMeeting sales, quality, and compliance measures on a monthly, quarterly, and annual basisBuilding rapport with clients through professional, personalized service to foster your own sales pipelineSupporting various marketing/sponsor campaignsBeing the voice of the customer by sharing their feedback with the greater team, and raising any suggestions, concerns, or feedback on how we can improveWho are we looking for?Bilingual individuals, fluent in English & FrenchHigh-energy individuals who are excellent communicators both verbally and written, and who have great active listening skillsPeople that love to obsess about customers, and thrive in an environment where they are part of a strong teamPeople who are motivated by sales targets, and who want to take control of their total earnings potentialYou can seamlessly progress between an open office environment, and working from homeYou demonstrate the ability to persuade and negotiate using a consultative sales approach over the phone or through online chatYou show strong attention to detail when gathering client information, conducting a thorough needs' analysis, offering personalized solutions, identifying sales opportunities, and closing the saleYou have proven problem-solving skills, and the ability to communicate with a wide variety of clients to ensure an effective solution is reachedYou are comfortable navigating multiple programs/screens at the same time while working with clients. This includes an ability to learn internal systems along with a proficiency in MS Outlook, Salesforce, and other web-based systemsThe following would be assets for you to have:Telephone sales or call centre experienceInsurance experience dealing with Accident & Sickness, and Life InsurancePost-secondary degree: however, equivalent business experience is strongly consideredFamiliarity with Salesforce, or other CRM tool Flexibility - we are open between the hours of 8:00 am - 8:00 pm EST, Monday to Friday and 10am-5pm EST on SaturdaysWhat can we offer you? A competitive compensation package including a base salary, and a monthly performance incentive to accelerate your earnings potentialA comprehensive benefits package, including Group Benefits from day one, paid vacation, and a group RSP matching plan, and future enrollment in our Global Share Ownership PlanA dedicated 4-week training program designed to have you ready to join our sales teamA collaborative working environment which fosters friendly competitionOngoing coaching and support from your direct leader, dedicated peers, and other members of our department Our Values at ManulifeOwn it - We feel empowered making decisions and take action to deliver our missionThink big - Anything is possible. We can always find a better wayShare your humanity - We build a supportive, diverse and thriving workplaceGet it done together - We’re surrounded by an amazing team. Do it better by working togetherObsess about customers - We predict their needs and do everything in our power to satisfy themDo the right thing - We act with integrity and do what we say #Ottawa#LI-Remote#M-CA-IN-CM About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsSalary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact [email protected] for additional information.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Marketing Coodinator
Triple Gems Construction Ltd., Drayton Valley, AB, CA
Assess characteristics of products or services to be promoted to determine marketing and advertising needs of an establishmentAdvise clients on marketing, advertising or sales promotion opportunities and strategiesDevelop strategies and related content for direct and digital marketing and advertising campaigns and implement themManage post campaign analysis to measure and report on marketing and advertising metricsDevelop and maintain social media accounts, including managing customer reviews and testimonialsDevelop, implement and evaluate public relations strategies and programs designed to inform clients, employees and the general public of initiatives and policies of businesses, governments and other organizationsConduct public opinion and attitude surveys to identify the interests and concerns of key groups served by their organizationPrepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Web sites and press releasesDevelop and organize workshops, meetings, ceremonies and other events and programs for publicity, fundraising and information purposesArrange interviews, news conferences and other media eventsAct as spokesperson for an organization and answer written and oral inquiriesCoordinate special publicity events and promotions for internal and external audiencesAssist in the preparation of brochures, reports, newsletters and other materialRepresent and act as an agent for talented individuals or individuals with specific occupational expertisePrepare or oversee preparation of sports, literary, performance or other contracts.
Customer Service Representative Supervisor
Rocky Mountain Scenic Tours, Calgary, AB, CA
ABOUT USRocky Mountain Scenic Tours is one of the most reliable and successful Travel Agencies in Calgary, Alberta, Canada. We are proud to be a well-established and dynamic inbound and outbound agent with years of experience. Rocky Mountain Scenic Tours provides all types of tourist services: from inbound and outbound tour packages, extensive and unique excursions, hotel deals, ticketing, Rocky Mountains and Banff special tours, as well as professional Rocky Mountain photographers and ski guides. We also offer specialized tour series catering to wide interests like culture, destinations, adventure, as well as family holidays and much more with direct operations in most countries.ABOUT THE OPPORTUNITYWe are seeking a full-time Customer Service Representative Supervisor to support our team. The ideal candidate will exhibit high standards, excellent communication skills, have the ability to take initiative, and prioritize daily tasks.Wage: $34.00/hourHours: 30 40 hours/weekLocation: 880 4 Ave SW Calgary, AB, T2P 0K4Paid vacations: 2 weeks with pay after each of the first 4 years of employment. 3 weeks with pay after 5 consecutive years of employment.Job duties and responsibilities:• Oversee and lead a team of customer service representatives, ensuring they are properly trained and motivated to provide exceptional service• Assist team members in handling complex customer inquiries, complaints, and issues to ensure a satisfactory resolution.• Monitor and evaluate customer interactions to maintain high service quality and adherence to company policies and standards.• Provide training and ongoing coaching to customer service representatives to improve their skills, product knowledge, and customer service techniques.• Plan and manage work schedules for customer service representatives to ensure coverage during busy times and adherence to agency hours of operation.• Ensure that the customer service team follows company policies, including pricing, reservation procedures, and refund policies.• Maintain clear and effective communication with other departments, such as sales, marketing, and travel agents, to coordinate efforts and address customer needs.• Collect and analyze customer feedback and use it to make improvements in customer service processes and procedures.Essential Qualification:• Completion of college or industry courses related to customer services is required.• Minimum of one-year customer service supervisor experience is required.• Excellent organizational and multitasking abilities.• Strong communication and interpersonal skills.• Attention to detail and a commitment to delivering high-quality work.• Ability to work under pressure and meet tight deadlines.• Flexibility to work irregular hours, when necessary, especially during peak travel seasons.Please send your resume to , only qualified candidates will be contacted.
Inside Sales Wholesaler, Retail Distribution - BMO Global Asset Management
BMO, Toronto, ON
Application Deadline: 04/21/2024Address:100 King Street WestAssociate, Internal Sales, Retail Distribution - BMO Global Asset ManagementThe Associate, Internal Sales, Retail Distribution will be responsible to promote and sell BMO Global Asset Management (BMO GAM) investment & portfolio solutions products and services within the internal distribution channels in P & BB (Personal & Business Banking). Results will be attained through the initiation and execution of sales coaching calls to Personal Bankers in their regions. Also, support and sales activities & events in partnership with the Senior Associate's sales & business development objectives.Provide internal phone sales support to Personal Bankers for the BMO Global Asset Management line of business through promotion of Mutual Funds & investment solutions.Partner with Regional Sales Managers in the implementation of sales strategies for GAM Retail investment products & services within P&BB distribution channels in the region.Engage and conduct coaching and training via phone/video sessions individually or in a group setting to increase awareness and penetration to internal partners through phone meetings, workshops, webinars, branch huddles and seminars.Be the point of contact for internal partners across assigned regions for any BMO Global Asset Management Retail investment related queries.Proactively identifying coaching and training opportunities by analyzing various metrics such as branch segmentation, penetration rates, branch needs and scorecard results.Create, build and maintain strategic working relationships with internal partners throughout the distribution channels within BMOFG.Help develop sales tools/strategies and tactics aimed primarily at BMs, PBs/PBAs and FPs to engage, and increase P&BB Retail Mutual Fund SalesConduct regular best practices sessions and presentations on selling techniques, provision of scripts and/or campaign info on behalf of P&BB Sales.Assist Regional Senior Assoicate's in territory management.Operates in multiple working relationships/partnerships/environments.Assists in direct client education of BMO GAM Investment Solutions to end investors as required through seminars & webinars or joint calls with branch advisors.Responsible for managing various incoming sales leads and assignment to appropriate partners in branches.Participate in direct client sales initiatives undertaken in partnership with the Regional Senior Associate or Marketing as required.QualificationsTrack record of consistent Personal Banker performance related to investment sales results preferred.Completion of IFIC (Mutual Funds Investments Course) or CSC (Canadian Securities Course). Canadian Practices Handbook (CPH) added benefit.University degree or College diploma required, related industry courses ideal.Minimum 3 years of financial services industry and investment product sales experienceIn-depth knowledge of BMO Funds and Mutual Funds organization and Banking Group interrelationships.Proven Sales experience and client relationship management experience required.Strong relationship skills, interpersonal, and communication skillsStrong presentation and facilitation skillsFamiliarity with retail investment products and distribution channels within the marketplaceMust be proactive, driven and motivated with a positive attitude and a desire to develop businessGrade:5Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Manager Service Sales - North
Siemens, Gurugram, Any, India
We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.This job is based out of Gurgaon, IndiaKnowledge Requirement: IBMS Knowledge, Latest trends on IBMS industry, Having Market Knowledge on Competitors Installations and Products.Qualification and Experience:8-15 years of work experience in Sales /Service Sales /Service Execution preferably in IBMS or Automation Industry, Team Handling, IBMS Service and Sales experience, Strong Client Exposure, should have had direct responsibility of handling Service Sales/ Sales Numbers for a Region / TerritoryRole: Service Sales North - Order Intake , identifying opportunities from Own & Competitors Systems and devising Modernization solutions and offerings leveraging Siemens Solutions and Portfolio, Conversion of Warranty to Service Agreement and Service Agreement Renewals, Identifying opportunities for Extension and add on Service Projects. Working on own installed base to increase installed base Penetration rate. Working on sales strategies in North India Market to promote the IBMS offering from SiemensWE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow.Salary: . Date posted: 04/17/2024 09:19 PM
Director Marketing, Direct-to-Consumer
Manulife Financial Corporation, Toronto, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionPerformance. Strategy. Nimbleness. Team. It’s what powers us and sets us apart from traditional Financial Institutions. We’re on a mission to modernize the insurance industry and set our business apart from traditional Financial Institutions using a fresh marketing approach. With transformational leadership and a highly innovative and integrated Marketing organization it’s an exciting time to be in Marketing at Manulife! This leadership role is an incredible opportunity to have significant, transformational impact on the organization and business.Under the leadership of the AVP Growth Marketing for Affinity Insurance, and part of an evolving customer centric organization, you’ll join one of Manulife Canada’s industry leading businesses. With an expectation of continued growth, you’ll focus on providing a consistent customer experience across the affinity customer channels to grow affinity insurance product sales. As the Marketing lead for the Affinity Insurance channel, you’ll be leading in a fast-paced matrix environment driven to grow business with acquire new customers through B2B2C channels. You’ll be working closely with colleagues across the business to meet real time delivery needs that hit sales targets.As Director Marketing, you’re a leader who brings transformative thinking and excels in rallying and encouraging teams to win, learn and have fun. Being highly collaborative, working well with cross-functional partners and being able to navigate and get the best out of teams in a matrix environment is critical. Effective communication of vision and leading through people for impact will be critical to delivering results.Key AccountabilitiesInsight Activation• Work closely with Research & Insights team to improve understanding of customer perceptions, preferences and behaviours with emphasis on priority segments• Translate core insights into actionable marketing briefs that ensure insight driven Marketing• Leverage customer journey as an opportunity to turn intentions into action• Unlock competitive insights through analysis to ensure differentiated Marketing campaignsBrand Strategy and Activation:• Work with Canadian Division Marketing lead to activate the company brand mission across touch points in the customer journey• Lead the Direct-to-Consumer content strategy across owned platforms, digital and social channels• Work with agency partners to set creative/media strategy and build into coordinated campaigns• Drive brand consistency and governance working with Canadian Division Marketing leadMarketing Planning & Activation:• Lead end-to-end Marketing Planning from vision, to strategies and initiatives that drive business results via breakthrough thought leadership, activation, and business efficiencies• Lead and deliver fully coordinated and highly efficient 360 Marketing campaigns with a focus on B2C tactics• Work collaboratively with cross functional and agency partners to develop coordinated plans that transcend across all sales channels and across multiple media forms • Use data analytics to track performance and make informed decisions to drive growth.• Experiment with new and alternative ways to use digital channels for growth.Measurement & Budgeting:• Work with business teams to ensure clear understanding of financial targets and build upstream into Marketing planning process• Own and lead Marketing spend through budget management and return on investment measurement to deliver revenue and earnings targets• Work with Digital Analytics and Research & Insight teams to measure campaign effectiveness, while optimizing through real time Marketing approach• Stay updated with the latest trends and technologies in growth marketing and apply standard methodologies accordingly.People Leadership and Development:• Optimally establish and work with teams across multiple functions• Deliver strong coaching and mentorship with focus on building personal development plans• Build culture and employee engagement to create a better Marketing organization and a hard-working team through key initiatives that build a better Marketing organizationJob Requirement:• Minimum of 8 years progressive strategic marketing experience, specifically in B2C marketing• Proven leadership in Marketing strategy & planning and experience in delivering fully coordinated, best in class, results driven customer-targeted Marketing campaigns• Entrepreneurial thought leadership; doubt convention with ability to drive organizational change• Strong eye for business and able to shift comfortably from strategy to execution to get results• Knowledge and experience in unlocking consumer and competitive insight driven Marketing• Exceptional communication skills with a focus on being a leader and teammate with the ability to cultivate and maintain relationships in a matrix organization• Strong builder of people and teams with ability to rally and business teams around a common vision• Strong organizational agility, being able to manage up and elevate Marketing in the organization through vision and strategic plansCompetencies:• Strategic Marketing: Marketing anchored in business strategy working towards best in class Marketing• B2C Marketing: Proficient in B2C & Acquisition & Growth Marketing and analytics• ROMI: Analytical capability working with Research & Insights / Finance / BU Marketing• Digital and Social Activation: Innovative digital and social go-to-market activation capability• Sponsorship/PR: Work with Sponsorship and PR to deliver activation accelerant• University Degree: Business, Marketing, or Communication is preferredAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$103,050.00 CAD - $185,490.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Remote Customer Service
Equest, Edmonton, AB
Work from Home Survey Taker (Side Gig) We are looking for people who are motivated to participate in paid research across the country and local areas. Join this Work from Home Canada Market Research Panel Today. You have two options when it comes to paid research : you can either take part in person or online. This is a great way for you to make extra income at home as data entry clerk. Compensation: Work from home and take surveys to earn Money. There are many payment options, including PayPal, direct checks, and online virtual gift cards codes. Opportunities to earn rewards. Responsibilities: Take part with work from home surveys/studies by following written and oral instructions. Participate in research focus groups. Each panel receives a complete written study. If products or services are provided, you must actually use them. Needs: You must have a working camera on your smart phone or a webcam on your desktop/laptop. Access to reliable internet connection is essential. You would like to be fully involved in one or more of these topics. Capacity to understand and follow written and oral instructions. Job Benefits: Participation in online and in-person discussions. If you work remotely, there is no commute. No minimum hrs. This is a work from home job. Get free samples from our partners and sponsors for your feedback on their products. Participate in product testing and see products before the public. Part-Time job. Work from Home. To apply for this job, click the "Apply" button. Anyone looking for part-time, short-term work at home work is welcome to apply. No previous experience is necessary. This is an excellent opportunity to earn a side income by doing flexible remote work from home.* Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job.
Customer Service Rep (Part-time)
Equest, Lethbridge, AB
Work from Home Survey Taker (Side Gig) We are looking for people who are motivated to participate in paid research across the country and local areas. Join this Work from Home Canada Market Research Panel Today. You have two options when it comes to paid research : you can either take part in person or online. This is a great way for you to make extra income at home as data entry clerk. Compensation: Work from home and take surveys to earn Money. There are many payment options, including PayPal, direct checks, and online virtual gift cards codes. Opportunities to earn rewards. Responsibilities: Take part with work from home surveys/studies by following written and oral instructions. Participate in research focus groups. Each panel receives a complete written study. If products or services are provided, you must actually use them. Needs: You must have a working camera on your smart phone or a webcam on your desktop/laptop. Access to reliable internet connection is essential. You would like to be fully involved in one or more of these topics. Capacity to understand and follow written and oral instructions. Job Benefits: Participation in online and in-person discussions. If you work remotely, there is no commute. No minimum hrs. This is a work from home job. Get free samples from our partners and sponsors for your feedback on their products. Participate in product testing and see products before the public. Part-Time job. Work from Home. To apply for this job, click the "Apply" button. Anyone looking for part-time, short-term work at home work is welcome to apply. No previous experience is necessary. This is an excellent opportunity to earn a side income by doing flexible remote work from home.* Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job.
Work at Home Customer Service Rep
Equest, Montreal, QC
Work from Home Survey Taker (Side Gig) We are looking for people who are motivated to participate in paid research across the country and local areas. Join this Work from Home Canada Market Research Panel Today. You have two options when it comes to paid research : you can either take part in person or online. This is a great way for you to make extra income at home as data entry clerk. Compensation: Work from home and take surveys to earn Money. There are many payment options, including PayPal, direct checks, and online virtual gift cards codes. Opportunities to earn rewards. Responsibilities: Take part with work from home surveys/studies by following written and oral instructions. Participate in research focus groups. Each panel receives a complete written study. If products or services are provided, you must actually use them. Needs: You must have a working camera on your smart phone or a webcam on your desktop/laptop. Access to reliable internet connection is essential. You would like to be fully involved in one or more of these topics. Capacity to understand and follow written and oral instructions. Job Benefits: Participation in online and in-person discussions. If you work remotely, there is no commute. No minimum hrs. This is a work from home job. Get free samples from our partners and sponsors for your feedback on their products. Participate in product testing and see products before the public. Part-Time job. Work from Home. To apply for this job, click the "Apply" button. Anyone looking for part-time, short-term work at home work is welcome to apply. No previous experience is necessary. This is an excellent opportunity to earn a side income by doing flexible remote work from home.* Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job.
Service Relationship Specialist
Manulife Financial Corporation, Toronto, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementRemoteJob DescriptionSupportSupport Distribution partners in the acquisition of new business; participate and present in finalist presentations and implementation meetings on the Mid-Market Segments. Assist internal partners in acquiring new business by serving as a liaison; take part as a subject-matter expert in the short-list presentations and ongoing meetings for implementing new business.Respond to benefit plan inquiries and resolve escalated and complex inquiries from Plan Sponsors, Plan Advisors/Consultants, and internal department contacts. Owning and respecting the unique demands of each customer while being considerate of the time frame ensuring a thorough response.Champion for a successful outcome for all involved, the Service Relationship Specialist role is responsible for the successful resolution and negotiation of all service escalations. Advocate for a favorable conclusion for all parties. All service escalations must be successfully resolved and negotiate by the Service Relationship Specialist.Initiate Amendment requests ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes. Collaborate with our Customer Experience/Operations teams to facilitate information-sharing and identify key issues with our online customer.Assist with general internal initiatives related to Group Benefits services, products, and procedures.Facilitate multiple meetings with our Plan Advisors/Consultants and Plan Sponsors as well as internal teams.Take on special projects and/or research assignments for client needs.AdviseAs the face of Manulife, you build and maintain successful and lasting relationships with existing and potential partners. Understand the intricacies and complexities of each Plan Sponsor's Group Benefits designs and the sophistication of the Advisors/Consulting houses. Prepare and analyze and interpret client reports for review. Generate client reports using web analytics platforms via various reporting tools, requiring analysis and comparison of many reports to ensure we are fulfilling our customer’s needs. Provide expertise on Manulife’s digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality.Support group benefits clients in driving adoption of our digital tools and experiences among their plan members Provide reporting on digital uptake/usage to help group benefits clients understand overall plan health and identify areas of opportunity for education/engagement. You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies.Establish and maintain client relationships by identifying current or potential needs and promoting client retention.Providing recommendations on plan design, service options, technology solutions and any ongoing administration needs to the client.Applies understanding of legislative and privacy guidelines to assist in client meetings.EducateDeliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or remote). Meet with plan administrators to train and educate them on effective methods of plan administration.Lead customer workshops and training around product updates & new features Maintain direct contact with clients/advisors, proactively planning your client meetings to ensure regular connections are made.When new products are launched in Group Benefits, take the Lead together with the Account Executive to learn, present and speak to these new services. Become the expert in delivering and educating clients on these services and how it affects their population and what amendments are required to their plans if any.Using our Seismic Tools to put presentations together to present and deliver our services to clients.Clients rely heavily on the Service Relationship Specialist on how to manage new services and products that are launched, or on any new legislative initiatives.Coaching mindset and abilities enabling to define solutions and delivering outcomes. Shared Responsibilities:Works with a Team of Account Executives and collaborates with other Service Relationship Specialists.Assist new Service Relationship Specialists with Job Shadowing and Buddy system to ensure all members of the team can successfully represent Manulife Group Benefits Services.This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.Job Requirements:Minimum three to five years of work experience in Group Benefits. In-depth knowledge and understanding of the Group Benefits products and services.Building and strengthening existing client and consultant/advisor relationships.Proven ability to take initiative, be a strong self-manager and display integrity.GBA designation or working towards the designation an asset.Good knowledge of underwriting concepts. Strong technical and demonstrated analytical skills using Microsoft Office products, Excel and/or PowerPoint, Web Analytics platforms, to arrange and display relevant information during customer business reviews.Excellent presentation skills and the ability to influence decision makers in various areas of organization.Supports, participates, and presents in Mid-Market Finalist Presentations to attain new and keep existing Business out to Market.Strong customer-facing skills including expectation management, communication skills, information management.Ability to work independently and in a team setting, self-starter, innovative thinking with a keen eye for results and driven by quality.Outstanding analytical, strategic, and problem-solving thinking ability - enabling the candidate to recognize issues, outline possible implications and suggest solutions.Relationship-oriented; must be comfortable working with a wide range of individuals at different levels, managing across, up, and down and self-manage to meet timelines of multiple priorities.Capability to determine sensitive client needs or issues.Must have a valid driver’s license and a personal automobile.Competencies:Proven ability to determine business priorities, meet goals, manage high volumes of work.Excellent analytical, problem solving, interpersonal, organizational and time management skills.Negotiation and influencing skills.Strong attention to detail.Champion of superior service delivery and customer service, oral and written communication skills.Good understanding and knowledge of Manulife’s administrative systems.Independent, self-motivated individual with ability to manage multiple tasks and deadlines simultaneously.Strategic and creative thinker focused on finding solutions to unique Plan Sponsor needs.Persuasive communicator with an ability to clearly articulate ideas and present information.Collaborating internally across multiple departments.Ability to be flexible and empathetic and ability to manage conflicts.Proficient in the use of modern technology.Know and understand the growth and persistency strategies.Presenting together with the Account Executives at Client Service Meetings. Taking initiative to prepare and structure these meetings.Service Relationship Specialist attends all meetings for client’s re-enrolment of flex benefits with our Admin Advantage Teams and helps facilitate and ensure all tasks are brought to completion.Attend ongoing service meetings, maintaining and facilitating action logs with head office areas.Excellent planning and project management skills with a confirmed ability to complete projects within tight timeframes.Must be fully bilingual both oral and written (in Quebec only).Decision Authorities: This role directly impacts the Sales, Profitability and Persistency of the overall Distribution offices.Keeping existing clients by ensuring any potential service issues are resolved promptly and putting checks in place to prevent issues from reoccurring.Educating Clients on Manulife’s Group Benefits services that they would benefit from.Key Challenges:Managing high volumes of work within tight time frames and balancing competing priorities.Working with many Advisors/Consultants and Account Executives and balancing their demands, needs and expectations.When a service issue is identified, these could have a financial implication, it is critical that the issue be managed to resolution while ensuring that service and quality are maintained.Working Conditions:Occasional travel will be required within your region to Client Meetings, Wellness Fairs, Employee Sessions.This role will occasionally require working outside traditional business hours to meet client needs. Example - employee sessions for night shift workers.Work Smart options are available.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$56,400.00 CAD - $94,000.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Regional Sales Director
Jump! Recruteurs, Montreal, QC
Greater Montreal and Quebec regionIndustrial FieldHaving built a solid reputation over the last 30 years in its industry, relying on values of innovation, respect, collaboration and integrity, our client seeks to surround itself with the best talents in the pursuit of its mission and continued growth.Under the supervision of the National Sales Manager, you will lead the sales team and provide strategic leadership to drive the growth and development of the Quebec region ensuring that agreed financial objectives are achieved.Supervision of a team of technical sales representatives to meet or exceed annual sales and performance goals.Contribution to providing the advice, tools, technical assistance and training necessary to the regional sales team to position the company as a leader in their sector of activity.Supervision and leadership of the direct and indirect sales team ensuring their collaboration to meet regional and organizational performance requirements.Maintaining a culture focused on customer service, trust, continuous improvement, safety, reliability, quality, accountability and discipline.Achieving and exceeding financial and results performance targets against annual budget targets and appropriate performance indicators.Management of performance indicators and identification of problems affecting sales results and implementation of continuous improvement initiatives.Promotion of the activity plan by ensuring good communication and understanding of it among the team.Supports team members and represents management with key clients.Manage human resources according to plan, leading recruitment, training and performance management processes.Participate in special projects aimed at improving the company, its tools, processes and procedures.Are you a hands-on person who wants to advance your team, who wants to evolve in an environment that will allow you to diversify your skills and progress in your career? You will work within a well-established Canadian company recognized for its seriousness and reliability.Salary $100,000 – $125,000 depending on expertise and experienceBonus ranging from 25 to 50% of your base salaryAnnual car allowanceComprehensive group insurance3 weeks of vacation and 5 days of sicknessAccess to RRSPsPossibility of working from home or HybridLocation: Greater Montreal and Quebec region Experience and Skills Required:BAC in business administration or related.8-10 years of experience in business development with significant results in terms of sales.5 years of experience in team and sales budget management.Proven ability to manage business development programs offering technical solutions to major customer challenges in the industrial sector.Ability to manage the development and proposal and negotiation of agreements within a very customer-focused organization.Knowledge of the field of industrial handling or warehousing would be an asset.Demonstrate leadership and be a change management agent, demonstrating an ability to proactively identify problems and propose effective solutions.Valid driving licenseBilingualism.
Area Manager \ Business Developer (Technical Sales)
Confidential, Harrow, ON
Key Responsibilities An established International company in the Agribusiness space is seeking the right candidate to pro-actively develop markets in Ontario and surrounding States. The area manager reports to the group's Commercial Director, with whom he/she maintains periodic reporting and participates in the preparation of budgets and business plans for the area covered. The responsibilities of the Area Manager include: - Study, projecting and defining the technical solution for the client. - Presenting in detail the technical solution to the client, ready to adjust it just in time to realize a tailor-made project - Finalization of the negotiation with clients, reporting all the relevant information to both the export manager and the back office. - Managing current sales channels (direct customers, agents and dealers); - Develop and reorganize sales channels, with the goal of optimizing growth, profitability and service level; - Support the training and development processes of the dealer network, both commercially and technically; - Constant reporting of all the activities through CRM; - Carefully monitor of the competitive landscape, including their most relevant sales and commercial data, in order to be able to paint detailed scenario of the local market and define the best commercial strategy of the area together with the Export Manager. - Suggest the marketing strategy for the local area; - Identify and take part to the local exhibition and events and cooperates with marketing department to their organization. - Yearly definition of the sales forecast and KPI together with the export manager, that will be constantly monitored for their achievement. Skills and Requirements- Knowledge of market, customer and sales channel in agricultural production industry in Canada and North-eastUS.- 5-year experience in sales of technical solutions with medium complexity- Deep knowledge of the complete sales processes.- Bachelor degree in technical related field or equivalent- Fluent English, French will be welcomed- Excellent use of Microsoft suite and CRM- Basic knowledge of AutoCAD- Strong relationship skills- Tenacious, and highly self-motivated, with strong resilience- Available to extensive travel (at least 75% of the working time) - full clean driving licence
International Marketing & Recruitment Specialist - Latin America (Colombia and neighbouring countries, except Brazil)
Douglas College,
Position DetailsPosition Information Position Title International Marketing & Recruitment Specialist - Latin America (Colombia and neighbouring countries, except Brazil) Posting Number 02158SA Location See Work Arrangements Grade or Pay Level See Salary Range Salary Range $3,000 to $3,500 CAD per month with the possibility of a bonus. Remuneration in Canadian dollars is paid monthly. Salary is based on education and experience Position Type Contract Employment Posting Type External Regular/Temporary Contract Employment Type Full-Time Posting Category Contract Employment Start Date 05/01/2024 End Date 04/30/2025 Day of the Week Mondays to Fridays, Other - Occasional work over the weekends and weeknights to attend functions, events, workshops, fairs, and related activities may be required Shift N/A Work Arrangements This temporary full-time (40 hours per week) one-year contract will be available May 1, 2024 - April 30, 2025 with the possibility of renewal.The location of the work will be in Colombia. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role Reporting to the Manager of International Marketing & Recruitment, the International Marketing & Recruitment Specialist collaborates closely with Douglas College's International Marketing & Recruitment Team. The role entails developing and executing a targeted marketing and recruitment strategy for Colombia and its neighbouring countries (excluding Brazil).ResponsibilitiesResponsibilities include conducting market analysis, identifying growth opportunities, cultivating partnerships with educational agents, and representing the College at recruitment events throughout Latin America. This position involves engaging with students and agents from neighbouring countries. When necessary, the marketing representative will provide logistical support for Douglas College's employees who are in Colombia on business trips. To Be Successful in this Role You Will Need Education & Experience - Bachelor's degree in a related discipline, such as Business Administration with a major in marketing, Cross-cultural Studies, or International Education field.- Minimum of 2 years of recent work experience in marketing and business development, preferably in the International Education sector. An equivalent combination of education and experience may be considered.- Excellent interpersonal and cross-cultural communication skills including an excellent working knowledge of the English language (written and verbal). Native Spanish speaker is required. - Experience studying overseas, particularly in Canada, is an asset.- Good knowledge of the Canadian education system and Latin American geography, history, politics, and current and local affairs.- Experience with running social media campaigns, virtual marketing campaigns and initiatives, and webinars.- Experience presenting to small and large groups in informal and formal settings.- Demonstrated experience developing and managing relationships with external organizations (including pathway administrators, high school counselors, education consultants/agents, study abroad departments at overseas institutions, etc.) and a variety of stakeholders across the College community including faculty, department coordinators/chairs, administration, and staff.- Demonstrated ability to develop and implement effective marketing and recruitment strategies and events for a wide variety of stakeholders including private institutions, high schools, and international education agents.- In-depth understanding of the field of international student marketing and recruitment including key competitors, developments in the field, current tactics, and market research and indicators.- Experience planning, coordinating and organizing large-scale recruitment events.- Current knowledge of Immigration, Refugees, Citizenship, Canada ( IRCC ) regulations as they pertain to international student admission and registration (e.g. study permit and visa processing, issuing Letters of Acceptance for international students)- A solid working knowledge of the B.C. and Canada post-secondary education systems, including admission requirements and programs, graduation requirements, partnerships, and articulated agreements with a clear emphasis on Douglas College.- Experience providing supervision and feedback to direct or in-direct reports, volunteers, and knowledge of supervisory practices and mentoring. Skills and Abilities - Demonstrated ability to effectively and tactfully communicate both verbally and in writing with the public, students, partners and College stakeholders in English and Spanish.- Excellent cross-cultural communication skills and ability to communicate effectively with clients.- Demonstrated ability to develop, establish and maintain good working relationships with colleagues and work as part of a team.- Demonstrated ability to work independently, with minimal direct supervision.- Demonstrated ability to train others, as well as design and deliver training materials for external partners.- Strong consultative sales and customer service skills.- Strong interpersonal, organizational, and problem-solving skills. Demonstrated ability to critically analyze, reason and problem solve. Ability to handle complex partner or student complaints or concerns in a knowledgeable, tactful, and confidential manner.- Demonstrated understanding of marketing principles and terminology.- Comfortable in a public speaking setting with strong abilities to prepare and deliver effective presentations. Demonstrated ability to be flexible in adapting speaking and presentation style to people of various backgrounds and cultures (including prospective students, parents, education consultants/agents, governmental organizations, and institutional partners).- Ability to effectively interpret and apply College, government, agency, and departmental policies and procedures.- Self-motivated person who thrives in achieving organizational short and long-term goals and deadlines with minimum supervision.- Knowledge of career opportunities, training and/or job requirements for a wide range of academic, vocational and technical careers.- Advanced knowledge of international admissions processes including: The ability to research and assess BC and Canadian educational equivalencies; evaluation of foreign transcripts and transfer credits; understanding of entrance scholarships available to international students- Strong information literacy and computer skills, including: keyboarding at 45 wpm, word processing (MS Word), spreadsheet (Excel), CRM system, and PowerPoint.- Ability to exercise a high degree of confidentiality.Travel within Colombia and Latin America (except Brazil) is required for this position. A valid travel document for recruitment across Latin America (except Brazil) is required.The candidate must be physically able to handle heavy materials and/or equipment (i.e. promotional materials and display stands for student recruitment events).* The candidate must be legally authorized to work in Colombia, and the remote work must be conducted from Colombia.Technological requirements: This position requires that candidates have access to a stable high-speed internet connection, and a cellphone line connection. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 04/02/2024 Close Date Open Until Filled Yes Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site [www.douglascollegecareers.ca].The first review date will be April 10, 2024. This posting will remain open until filled.Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. Your cover letter must clearly indicate the following: What is your salary expectation for this position?; What motivated you to apply for this position?; Why do you consider yourself a suitable candidate for the role?; and How will you contribute to our marketing activities in Colombia and Latin America?Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume.Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12098
Program Manager II, Amazon Shipping
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONAmazon is looking for a motivated individual for the profile of Program Manager-II to lead the shipper experience charter for its Amazon Shipping team.Key job responsibilitiesIn this role, Key job responsibilities include1. Defining overall strategy to execution roadmap (OP plan) for policy, program, product initiatives, ensuring stakeholder buy in and planning headcount requirements to enable the initiatives to drive Shipper Support experience enhancement.2. Driving collaboration across functions (Sales, Operations etc.) to enable implementation of solves to enhance shipper experience, enabling leadership visibility to performance and key metrics and streamlining monthly, quarterly review of metrics to take in leadership guidance and inputs, Identification of strategic partnerships internally/externally that can benefit SWA (E.g. A.in Cx, SDS for delivery related Shipper contacts, regular cadences with WW Product and Portfolio managers to ensure launch of papercuts, parity initiatives.)3. Shipper Support Design and SOP modification: Simplification of Shipper support SOPs to ensure: (3.1) Faster resolution; (3.2) Enhanced quality of resolution; (3.3) Enhanced agent experience & productivity. Exploring models like direct routing (e.g. delivery escalation directly routed to LM) to reduce queue changing time and hence improve overall SLAs, self-serve (e.g. auto update on status check cases for faster resolution)4. Benchmarking with ICs, creation and ownership of Shipper Central Support and Tracking experience strategy and roadmap5. Perform data analysis proactively to generate actionable insights and identify actionability at agent/support team side, business side, product side etc. to reduce Contact per shipment. Own the design, development, and improvement of ongoing metrics, reports, Standard operating procedures etc. This will include accessing and analyzing contact data and working extensively with external and internal teams. 6. Visibility on Support performance: Provide visibility to key recipient contact metrics and analytical insights to leadership via WBR, MBR and QBRs, highlighting areas that require support, and ensuring creation of dashboards and reporting to ensure stakeholder visibility.7. Creating GTM strategy for feature launches and working with WW and IN product to ensure launch to adoption to improve shipper experience.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesSalary: . Date posted: 04/04/2024 10:21 PM