Overview of salaries statistics of the profession "Family Support Specialist in Canada"

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as adjustments can be made to help support you in delivering your best performance. Advanced Support & Recovery Specialists Job Title: Location: Hours of Work: Advanced Support & Recovery Specialist Various Locations Other Reference Number: Employment Type: Posted Date: 113793 Permanent Full Time 2020/12/03 Position Highlights We are looking for Advanced Support & Recovery Specialists to join our Recovery Services department. In this role you will be dedicated to providing customers with access to necessary treatment and healthcare services following an accident that resulted in serious injuries. You will act as a dedicated Advanced Support & Recovery Specialist, proactively managing case files in a one-to-one case management environment, supporting hospital discharge and coordinating care with healthcare authorities and providers. Leveraging your recovery and disability case management knowledge, you will focus on supporting customers and their families in managing the physical and psychological consequences of their accident. Your natural empathy and well-developed communication skills will aid you in supporting your customers throughout their recovery journey, identifying their needs while also assisting in the coordination of their insurance benefits. Your demonstrated skills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate effectively with Claims Specialists, external health care professionals and others. Your work will positively impact the lives of many British Columbians by implementing and advancing the most appropriate recovery or care plan for each customer. You will be working with customers primarily over the phone, but may also be required to travel to alternate locations, including healthcare facilities or customers' homes. What we offer: • Competitive Salary and Benefits • Continuous Training: We offer continuous in-house training to ensure you have the knowledge to be successful in your role • COVID-19 safety protocols: We comply with WorkSafeBC and the health authorities of British Columbia to ensure your safety and wellbeing 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37B• Engaging Culture: At ICBC we promote an inclusive and diverse work environment Position Requirements Application Requirements: • An undergraduate degree or diploma (Kinesiology, Occupational Therapy, Physical Therapy, Disability Management etc.) and professional experience in disability management or vocational rehabilitation, or an equivalent combination of education and direct experience in customer recovery, vocational rehabilitation or disability case management • Meet the provincially legislated requirements of the Criminal Records Review Act (CRRA) • Proven leadership skills to coordinate and lead meetings of relevant internal and external stakeholders • Detail oriented and organized, able to handle multiple files and tasks on a daily basis • Ability and willingness to travel to alternate locations, including healthcare facilities or customers' homes when required • Strong problem solving and conflict resolution skills. Are you the ideal candidate? You have: • A genuine desire to build trusted long-term relationships with customers and their family members, listen to their concerns and put their preferences, needs and values at the centre of their recovery goals • Knowledge and understanding of catastrophic trauma and the effects of long-term disability on mental health • The ability to manage all documents that are relevant to a customer's claim, including keeping files up to date and recording details required to facilitate a customer's recovery • A collaborative approach to skillfully manage a broad spectrum of cases, coordinating and managing the multiple care and service providers and stakeholders involved in the customer's recovery journey. Positions may become available at the following locations: • Abbotsford • Burnaby • Campbell River • Chilliwack • Coquitlam • Courtenay • Cranbrook • Dawson Creek • Duncan • Guildford • Kamloops • Kelowna • Kingsway (Vancouver) • Langley 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37B• Maple Ridge • Nanaimo • New Westminster • Newton • North Vancouver Head Office • Penticton • Prince George • Quesnel • Richmond • Salmon Arm • Squamish • Surrey • Terrace • Trail • Vancouver (5th & Cambie) • Vernon • Victoria * Port Alberni Only candidates legally entitled to work in Canada at present will be considered for this position. 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37B

Position OverviewThe Cumming School of Medicine invites applications for an Equity Diversity Inclusion (EDI) Education Specialist. This Full-time Fixed Term position is for approximately 2 years (based on length of grant funding), with the possibility of extension.Working within the Office of Professionalism, Equity, and Diversity (OPED), the CSM Equity Diversity Inclusion (EDI) Educational Specialist will provide expertise in strengthening the Cumming School of Medicine's (CSM) cultural literacy in EDI, as well as its core educational mandate by ensuring that equity, diversity, and inclusive principles and practices are intentionally and holistically incorporated into curricula; teaching, selection, and assessment activities; and learning and teaching environments throughout the School.  The nature of the work requires the incumbent to have a demonstrated ability to set priorities, act decisively and to exercise a high degree of initiative and judgment on a wide range of issues, using discretion and maintaining confidentiality in the execution of their duties.  This position will require strong organizational skills in order to collaborate across portfolios and coordinate tasks and timelines.The incumbent will work closely with the OPED Program Coordinator, as well as members of the Office of Faculty Development and Performance, Indigenous Local and Global Health Office, the CSM Director Educational Operations and CSM Education Leads. The incumbent reports to the Associate Dean, OPED.   Position DescriptionSummary of Key Responsibilities (job functions include but are not limited to):Guidance and Training Develop, implement, and deliver of CSM-wide EDI literacy programming and content that is appropriately targeted and longitudinally embedded across educational portfoliosAct as a senior EDI resource to peers in OPED, CSM educators, and CSM administration and leadership, integrating EDI best practices into curriculum design/curricula; teaching, selection and assessment activities; and learning and teaching environmentsDevelop, facilitate and provide EDI related training for educators to improve the quality of teaching and build capacityBuild capacity for faculty development by creating and/or adapting CSM-tailored resources and tools for CSM educatorsPrepare and deliver presentations to communicate EDI processes and best practices in education across various levels of administration including senior leadership, as well as initiate and lead the development of guidance and training resources on topics and strategies to support EDI in educationLeadership Lead organizational change to support adoption of EDI best practices for improving teaching quality; curriculum design/curricula; selection and admission processes; assessment activities; medical education scholarship; and, fostering safe and inclusive learning environmentsLiaise and collaborate with EDI and Education Leads institutionally and to align with institutional and national standards in this areaRepresent OPED team to relevant stakeholders including other CSM units, Office of Equity, Diversity and Inclusion, Office of Indigenous Engagement and external stakeholders as appropriateAnalysis and Reporting Evaluate the impact of EDI strategies related to educational efforts in curriculum design and delivery, quality of teachingOther Duties as Assigned: administer CSM EDI awards, scholarshipsQualifications / Requirements:Bachelors Degree and experience in the areas/expertise listed below: Demonstrated ability in implementing inclusive and anti-racist: teaching, curriculum, and pedagogy - with particular expertise in critical perspectives such as Critical Race theory, Decolonizing the classroom, and Universal Design LearningMaster's Degree and/or postgraduate studies in an area(s) of EDI an asset Demonstrated ability of presentation and training skills for educators and/or trainersKnowledge of EDI best practices, accessibility and human rights policies, and relevant federal/provincial legislation, in combination with insight provided by lived experiences of racism and/or other forms of discriminationDemonstrated ability to include diverse perspectives and experiences, in order to build relationships and work effectively with diverse communities across a variety of settingsDemonstrated ability to support organizational change management and communication planningDemonstrated ability to work independently, planning and prioritizing own work, in a team settingDemonstrated attention to detailFamiliarity in developing, facilitating, and implementing EDI programs/actions/strategies for post-secondary initiatives an assetFamiliarity with medical education and/or adult learning pedagogies an assetFamiliarity in developing processes and monitoring frameworks to measure effectiveness of EDI approaches in educational and training programs an assetApplication Deadline:  April 27, 2021We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.Additional InformationThis position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase III.To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information about the Cumming School of Medicine visit Careers in the Cumming School of Medicine.About the University of CalgaryThe University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

Title:  Process Automation SpecialistLocation: Nanticoke, ONType: Full Time PermanentSalary: TBDBonus:  15% bonus based on company profitability.Benefits: Full Benefits +  4% RRSP contribution, plus some amount of RRSP matching based on much the individual’s contribution Our client a well known steel company is looking for a Process Automation Specialist ResponsibilitiesImplement manufacturing process improvements through software changes in multiple high-level languages;Design, develop, troubleshoot and otherwise maintain critical process control system servers, HMIs, relational databases, and web servers;Learn and understand the steel hot rolling process and apply appropriate software control technologies to maximize operating efficiencies;Analyze manufacturing process improvement requests and design software solutions based on those requirements;Work with personnel from various disciplines in a manufacturing environment toward continual improvement in production capabilities;Demonstrate leadership skills by successfully managing projects from start to finish, including significant interactions with internal customers;Design, develop, test, verify and document software changes for the production environment;Support the critical production systems in a timely fashion to maximize operating efficiencies with minimal interruption, including off-hours on-call response;Use a mix of computer software technologies including C, Fortran, VB, SQL, C++, C#, Java to extend automation functionality. Qualifications Bachelor’s degree in Software Engineering, Computer Engineering, Systems Engineering, Computer Science or similar program,Vocational experience with programming in one of C, C#, C++ or Fortran;Familiarity with object-oriented programming and the ability to learn new programming languages;Working knowledge of SQL, including experience with one of the following: Oracle, MS SQL Server, MySQL;Knowledge of communication network protocols including TCP/IP and UDP;History configuring the MS Windows family of operating systems;Preference given to those candidates with previous experience in process control in a manufacturing environment such as steel, automotive, oil and gas;Experience with OpenVMS, Linux, QNX operating systems would be considered an asset;A positive attitude with an interest in expanding responsibilities.A valid driver’s license and reliable vehicle are requiredRequirementsBackground in Process Control theory including sampling, filtering, signal processing, PID control, and process modeling;Strong verbal communication, written communication, and listening skills;Excellent organizational and multi-tasking skills;Demonstrated analytical/mathematical abilities;An interest in career development.  Work Environment Includes work in both office and mill environments with a high impact team.

About Us:Hull Services is a charitable, multi-service organization that offers a range of evidence-based and evidence-informed programs to support children, youth and families to overcome challenges and build resilience. Hull’s programs and services include prevention, early intervention, in-home support, kinship and foster care, group care, school day treatment, therapeutic campus based care, secure and stabilization programs, supported interdependent living and education and training services. Located in Calgary, we have been serving Alberta’s young people and families for over 50 years, and support over 4000 individuals annually.The Program:Family Initiatives provides in-home support services to families where one or more of their children may be at risk of out of home placement, or where a child is being reunified with their family. The program collaborates with all family members to strengthen, preserve and reunify. By engaging and teaching new skills, families are empowered to improve their own lives.The Position:The Family Initiatives program is looking for a regular, full time Family Specialist.The schedule for this role is mostly Monday to Friday and requires a willingness to work a flexible, non-structured workweek including evenings and weekends when necessary. Family Specialists work to increase functioning and overall familial wellness.Duties and Responsibilities:Provide home-based treatment and support for approximately 5 to 7 families at a time.Engage, assess and develop therapeutic relationships with family members to identify treatment goals, treatment rationales and implementation plans.Develop and implement effective treatment interventions to improve family functioning by providing individual and family-oriented education, counselling and skills training.Advocate for families and children in schools, communities, courts, mental health and social service agencies as needed.Assist families in planning for respite services (when necessary).Arrange and advocate for adjunctive services as needed.Assist each family, as appropriate, in meeting their basic needs for housing, food, transportation, employment, day care, social support networks, etc. Work closely and cooperatively with the family's caseworker (if applicable) and other relevant professionals involved in intake, adjunctive services and follow up.Participate in the evaluation processes and procedures and actively promote quality standards for the profession.Provide on-call support to families as a part of the program’s on-call team.Provide services to families in accordance with the policies and procedures of Hull Services to ensure humane, individualized treatment is planned, sensitive to cultural differences and designed to foster strengths in the family.Participate in a close consultation relationship with the Program Coordinator and work within the policies and procedures outlined for the program.Keep thorough and up-to-date program participant records, develop individualized treatment plans, professionally document treatment and termination reports.In general, behave in ways that promote cooperation and harmony and foster a positive, optimistic environment for children, families, colleagues and others.Skills and Qualifications:Degree or diploma in Human Services or Social Sciences.Relevant experience in working with youths and their families and knowledge of crisis intervention, communication skills and family education.Ability to model appropriate behaviours and exercise good clinical judgment in working with distressed individuals and families.A Police Information Check, which includes a vulnerable sector search, is required (or is in process of being completed) prior to employment.A Child Intervention Record Check.Reliable transportation, valid driver’s license, adequate automobile liability insurance and ability to drive Agency vehicles is preferred (min. 2 years driving experience with a class 5/GDL class 5 license).Completion of ASIST, First Aid, Therapeutic Crisis Intervention and Certified with CYCAA would be considered an asset.Completion of coursework and/or certification in Brain Development or Trauma Informed Care is an asset. Some suggested courses include:   The Brain Story Certification through the Alberta Family Wellness Initiative (AFWI): www.albertafamilywellness.org The Trauma Informed Care E- Learning Modules through Alberta Health Services: https://www.albertahealthservices.ca/info/Page15526.aspx orCalgary and Area Child Advocacy Centre “Being Trauma Aware” online course: https://trauma.respectgroupinc.com To Apply:If interested, please direct your cover letter and resume to [email protected]      Please indicate “Your Full Name – Family Specialist” in the subject line of your email.The deadline for application is Wednesday, May 5, 2021Note - only applicants who have been shortlisted for an interview will be contacted.We are proud to foster a workplace free from discrimination. We strongly believe that a diversity of experiences, perspectives, and backgrounds will lead to a better environment for our employees and better services for our young people and families.

Family Care PhysicianThe Alex Community Health Centre Locum The Alex: Changing Health. Changing Lives.  The Alex Community Health Centre is a not-for-profit organization that is changing how we look at health care in Calgary. Our health, housing and food programs support our most vulnerable neighbours, tackling tough health and social issues head-on.  Using a multi-disciplinary team approach, we focus care on assessment, intervention and promotion of all aspects of health. We embrace a model of health care that is accessible, responsive and participatory. In addition to the Family Health Centre, we run a Seniors Health Centre, a Youth Centre, two Mobile Community Health Buses, one Dental Health Bus, four Housing First Programs, and a Community Food Centre. What we do and why we do it:Family Care Physicians at The Alex Community Health Centre provide walk-in and appointment-based family practice in a non-judgmental, harm-reduction focused, holistic, and opportunistic manner. Working alongside multidisciplinary team members, physicians are required to understand the social determinants of health as they pertain to marginalized and underserved populations, and to provide full-scope medical care with a trauma-informed and harm reduction perspective. Reimbursement is via alternative-relationship plan (ARP), with booked appointments typically 30-60 minutes long, with physicians expected to participate in team-based, multidisciplinary care.   What you will do: Full scope family practice; most clients are between age 24-55, with occasional exceptions for children of clients Special skill sets are encouraged and preferred (i.e. opiate agonist therapy, transgender medicine, procedures, IUD insertions, prenatal care, emergency/urgent care, mental health, sports medicine, etc.)Work effectively and collaboratively with nurses, mental health providers, social workers, client resource specialists, pharmacy, etc.   Facilitate and support allied health team members to work to full scope of practiceFlexibility in regard to patient scheduling for same-day, walk-in appointments Respond to acute concerns as appropriate for a family physician in an outpatient setting (i.e. irregular behavior, drug overdoses, active suicidality)As appropriate, support Alex-based research and evaluations initiatives to support organizational theory of change and clinical practice Feel comfortable in completing a Form 1, as requiredBe accountable to ARP billing processes, including complete shadow billing for direct and indirect client care via EMR processesAttend primary care provider meetings and clinic rounds regularlyAssist with data collection and entry as directed What you will bring: Member in good standing with the College of Physicians and Surgeons of AlbertaAppropriate medical liability insurance coverage (i.e. CMPA or equivalent)Prior experience working with vulnerable populations (e.g. homeless serving sector, refugee health, remote outreach medicine, or similar) an asset Compassion for clients with challenging socioeconomic and life situations Ability to multi-task in a fast-paced environmentAbility to manage medical IT systems – EMR, Netcare, medical references Current CPR is mandatoryA satisfactory vulnerable sector criminal record clearance and a Child Welfare Intervention Check are requiredKnowledge of the United Nations Declaration on the Rights of Indigenous People (UNDRIP) and the Truth and Reconciliation Commissions (TRC) 94 Calls to Action is an asset Working environment & hours of work:Locum Family Physicians would work in the Alex Community Health Clinic (open 0900-1630).  Physicians at the Alex may expect:The ability to practice comprehensive medicine in an ARP-billing environment; appointments are shadow-billed to Alberta Health via a combination of SOMB and ARP-specific codes, however, are generally more in-depth than a comparative fee-for-service medical practice Administrative support – patient panel management, management of daily appointment flow through clinic (including bookings, confirmations, rooming, appropriate diagnostics and investigations), facilitation of referrals, and other services Integrated medical practice with nursing and other onsite allied health, including pharmacy, optometry, chiropractor, acupuncture, mental health therapy, diabetes educators, dietitian, and others Onsite laboratory (phlebotomy) Collaborative approach with social resource team to work with clients facing socioeconomic barriers How to apply: If you are as passionate as we are about making a difference in people’s lives, please visit our Career Centre: Jobs at The Alex | The Alex.  This position will remain open until a suitable candidate is found. We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

About Us:Hull Services is a charitable, multi-service organization that offers a range of evidence-based and evidence-informed programs to support children, youth and families to overcome challenges and build resilience. Hull’s programs and services include prevention, early intervention, in-home support, kinship and foster care, group care, school day treatment, therapeutic campus based care, secure and stabilization programs, supported interdependent living and education and training services. Located in Calgary, we have been serving Alberta’s young people and families for over 50 years, and support over 4000 individuals annually.The Program:Family Initiatives provides in-home support services to families where one or more of their children may be at risk of out of home placement, or where a child is being reunified with their family. The program collaborates with all family members to strengthen, preserve and reunify. By engaging and teaching new skills, families are empowered to improve their own lives.The Position:The Family Initiatives program is looking for a regular, full time Family Specialist.The schedule for this role is mostly Monday to Friday and requires a willingness to work a flexible, non-structured workweek including evenings and weekends when necessary. Family Specialists work to increase functioning and overall familial wellness.Please note – this posting is for an additional position from the one posted on April 22, 2021.Duties and Responsibilities:Provide home-based treatment and support for approximately 5 to 7 families at a time.Engage, assess and develop therapeutic relationships with family members to identify treatment goals, treatment rationales and implementation plans.Develop and implement effective treatment interventions to improve family functioning by providing individual and family-oriented education, counselling and skills training.Advocate for families and children in schools, communities, courts, mental health and social service agencies as needed.Assist families in planning for respite services (when necessary).Arrange and advocate for adjunctive services as needed.Assist each family, as appropriate, in meeting their basic needs for housing, food, transportation, employment, day care, social support networks, etc. Work closely and cooperatively with the family's caseworker (if applicable) and other relevant professionals involved in intake, adjunctive services and follow up.Participate in the evaluation processes and procedures and actively promote quality standards for the profession.Provide on-call support to families as a part of the program’s on-call team.Provide services to families in accordance with the policies and procedures of Hull Services to ensure humane, individualized treatment is planned, sensitive to cultural differences and designed to foster strengths in the family.Participate in a close consultation relationship with the Program Coordinator and work within the policies and procedures outlined for the program.Keep thorough and up-to-date program participant records, develop individualized treatment plans, professionally document treatment and termination reports.In general, behave in ways that promote cooperation and harmony and foster a positive, optimistic environment for children, families, colleagues and others.Skills and Qualifications:Degree or diploma in Human Services or Social Sciences.Relevant experience in working with youths and their families and knowledge of crisis intervention, communication skills and family education.Ability to model appropriate behaviours and exercise good clinical judgment in working with distressed individuals and families.A Police Information Check, which includes a vulnerable sector search, is required (or is in process of being completed) prior to employment.A Child Intervention Record Check.Reliable transportation, valid driver’s license, adequate automobile liability insurance and ability to drive Agency vehicles is preferred (min. 2 years driving experience with a class 5/GDL class 5 license).Completion of ASIST, First Aid, Therapeutic Crisis Intervention and Certified with CYCAA would be considered an asset.Completion of coursework and/or certification in Brain Development or Trauma Informed Care is an asset. Some suggested courses include:   The Brain Story Certification through the Alberta Family Wellness Initiative (AFWI): www.albertafamilywellness.org The Trauma Informed Care E- Learning Modules through Alberta Health Services: https://www.albertahealthservices.ca/info/Page15526.aspx orCalgary and Area Child Advocacy Centre “Being Trauma Aware” online course: https://trauma.respectgroupinc.com To Apply:If interested, please direct your cover letter and resume to [email protected]      Please indicate “Your Full Name – Family Specialist” in the subject line of your email.The deadline for application is Wednesday, May 12, 2021Note - only applicants who have been shortlisted for an interview will be contacted.We are proud to foster a workplace free from discrimination. We strongly believe that a diversity of experiences, perspectives, and backgrounds will lead to a better environment for our employees and better services for our young people and families.

At carya (formerly Calgary Family Services), we know that the strength of our community is rooted in its people.  That’s why we’ve dedicated more than 110 years of service to creating healthier, more connected communities in Calgary.With numerous programs for youth, families, and older adults, we provide a spectrum of mental health and social inclusion services for people of all ages - from babies to youth to older adults - and their support networks. Our highly skilled team encourages thousands of Calgarians each year to discover their full potential and build flourishing relationships with their families and community.This position reports to a Manager and is part of the Multigenerational Wellness in Community department. Position Summary The Network Coordinator and Training Specialist plays a supporting role to The Way In, a long-term collaborative program serving older adults in Calgary that operates as a network of four agencies:  Calgary Chinese Elderly Citizens’ Association (CCECA), Calgary Seniors’ Resource Society (CSRS), Carya Society of Calgary (carya) and Jewish Family Service Calgary (JFSC).  The Way In provides a variety of supports to assist older adults in connecting to required programs and services that promote independence, healthy aging and social wellbeing.  This role also supports the coordination and consultation for relevant social work training programs to carya staff, partners and other stakeholders through carya’s certified Training Institute.Within the The Way In Network, carya is the backbone organization, providing ongoing support for program coordination, professional development and collaborative program initiatives.  The Network Coordinator plays a key role in supporting the network and network leaders in meeting the goals of the network and achieving network objectives.  In order to promote further coordination across the agencies, this position rotates work time between each agency office location.In addition, the Network Coordinator and Training Specialist will act as a social work consultant, involved in the planning, implementation, and monitoring of social work continuing education for approved individual courses/conferences as part of carya’s Training Institute.Network Coordination ResponsibilitiesSupport Aligned Network Activities For the purpose of creating consistent, high quality and integrated services for older adults across Calgary, the Network Coordinator and Training Specialist works to leverage skills, talents and resources across organizations to support each other in creating positive change in a diverse and dynamic community.  The Network Coordinator fosters a cooperative and mutually beneficial relationship within the Network, while acknowledging the distinct mandate of each Member organization.Under the direction of the designated Chair, supports the convening of the Supervisor Table on a regular basis.Facilitates and coordinates the implementation of activities determined at the Supervisor Table – this may involve collecting information, gathering stakeholders, coordinating sub-committees and/or developing communication materials to advance the work of the network.Supports the implementation of strategies or initiatives as directed by the Leadership Committee. Liaison for the network partnership with Distress Centre Calgary and oversight for contract requirements in the operation of 403-SENIORS and related reporting.Coordinates and compiles collective impact data as per established processes.Works with consultants and/or subject matter experts when required for network projects and initiatives.In collaboration with network representatives, develops initiatives that enhance quality and integration of The Way In services across the network.Participates in the promotion of The Way In Network and services at community events.Network Professional Development and Training The Network Facilitator promotes excellent service provision across the Network through appropriate professional development activities and opportunities for sharing of information across teams. In collaboration with network supervisors, develops and implements an annual training  plan for  Outreach Workers across the network – this includes planning topics, coordinating facilitators/logistics, ensuring ACSW credit eligibility, evaluation of sessions and facilitation as appropriate.Maintains standardized training manuals with regular review at Supervisor Table.Supports the development of standardized tools that enhance the delivery of The Way In services across partner organizations (ie. Assessment, Service Plans, Presentation Templates…).Support Policy and System Change Activities The Network Coordinator supports the Leadership Committee in educating policymakers and elected officials about effective and emerging strategies for working with older adults.  Through program measurement and outcome data, the Network Coordinator compiles information that may inform policy and program decisions related to older adults. Supports the implementation of the annual work plan as developed by the Leadership Committee.Liaises with community stakeholders as required and represents the network on committees as determined by the Leadership Committee.Prepares and/or compiles reports and other information as required by assigned projects or requested by network committees.Coordinates community meetings on behalf of the Leadership Committee as required.Training Specialist ActivitiesServes as a social work consultant for approved individual courses/conferences through carya’s Training Institute.Participates in and monitors the planning and implementation of the carya Training Institute courses and conferences. Assesses the educational needs of social workers across the agency (including The Way In Network) to inform course sourcing and development. Reviews or develops learning objectives for each course or conference.Plans, administers and monitors carya’s Training Institute continuing education courses.Works with other designated staff to stay current on the CE requirements in all jurisdictions for which CE credit is offered. Ensures the provider infuses cultural awareness and diversity into courses and the overall program.Resolves grievances related to any training provided by carya’s Training Institute.Evaluates data and consolidates feedback for all courses/conferences offered through carya’s Training Institute. Qualifications and ExperienceAn undergraduate degree and registration as a Social Worker in good standing with the ACSW is requiredA minimum of 5 years experience in the non-profit sector is preferred and experience in project management and working with older adults would be a definite asset.  Strong communication, facilitation and organizational skillsExperience in developing and/or delivering training in an adult learning environment is preferredA positive attitude and the ability to build cohesion across multiple stakeholder organizations is essentialCompletion of the Alberta Wellness Core Brain Story is an asset Please note the successful candidate must successfully complete a Criminal Record Check, including vulnerable sector search, within the past year. Full Time Regular (1.0 FTE, 37.5 hours per week) $54,421 - $65,563 per annum Competitive benefits package, flexible work schedule & supportive work environmentClosing DateMay 23, 2021If you are seeking a genuine challenge in a workplace where excellence is valued and the atmosphere is supportive, please send your résumé and cover letter to:   carya Human Resources at [email protected]caryacalgary.ca Carya is an equal opportunity employer. Persons from diverse groups are encouraged to apply. We wish to thank all applicants for their interest, however, only those selected for interviews will be contacted.

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

Control Systems SpecialistSlave Lake, AlbertaIND#123We are looking for a highly motivated individual to contribute to our Athabasca Division, a key producer of Oriented Strand Board and Engineered Wood Products.This position is responsible for developing and implementing controls solutions to improve plant safety, product quality, and production throughput. Control Systems Specialists are responsible for controls standards, PLC/HMI programming, equipment commissioning, troubleshooting of control system issues, as well as project support.Reporting to the Regional Control Systems Specialist, the candidate will work closely with other Control Systems Specialists and individuals in other departments.What We’re Looking For:3 + years of experience in a manufacturing environment (Forest Products Manufacturing preferred)Post-Secondary Engineering Degree or Engineering Technician Diploma in Electrical, Mechanical, or Mechatronics EngineeringProfessional designation (P.Eng or A.Sc.T) is an assetExperience with PLC programming (Rockwell Studio 5000 preferred)Experience with Human Machine Interfaces (FactoryTalk View SE, Wonderware Galaxy preferred)Proficient with FactoryTalk software (Historian, View, Linx, AssetCentre, etc.)Motion Control and Variable Frequency Drive (VFDs) experienceAbility to design and support Ethernet networksAbility to troubleshoot ControlNet/DeviceNet networksWhat We Offer:An unyielding commitment to your personal safetyCompetitive pay and exceptional benefitsThe opportunity to work with the best and brightest in the industryA positive, dynamic, and inclusive work environmentAn open, innovative culture with diverse opportunitiesA commitment to investing in our people through training and developmentThe chance to live (and play) where you workWant to know what it’s like to work for Tolko? Click hereWho We Are:With state-of-the-art operations across western Canada, Tolko is a leading manufacturer of a wide range of forest products for customers around the world. For over 60 years, our family-owned company has been recognized by customers and business partners for being reliable, flexible, efficient and offering quality products. With the third generation of family leadership, we’re continuing that legacy today in our divisions throughout western Canada and joint ventures in the Southern United States.At Tolko, our values, vision and mission aren’t just what we believe. They’re how we work, live and serve our customers every day. Fundamental to our success is a diverse and committed workforce that thrives on change, building relationships, and a drive toward excellence.Grow Here, Achieve More:When you join Tolko, you’ll develop your skills and be encouraged to pursue diverse opportunities with a company that’s built on integrity, respect, and provides employees with the inclusive environment, support and opportunity to build great lives.If this position sounds like a fit for you, we’d love to hear from you! Applications will be accepted at www.tolko.com until a suitable pool of candidates is available. We thank all candidates for their interest; however only those selected for an interview will be contacted.Follow us on LinkedIn, Facebook, and Twitter to stay up to date on Tolko news and job postings.

Application Support SpecialistVernon, BCDo you thrive in a dynamic and challenging environment with opportunities for continuous growth and development?The Application Support Specialist is primarily responsible for tier 2 Incident and Service Request management for Tolko’s Sales, Marketing and Logistics teams using Dynamics AX. You will assist in coordinating support from our internal resources, package vendors and consultants.Incident and problem resolution involves the use of diagnostic and request tracking tools, as well as requiring that the individual provide remote, in-person, and hands-on help at the desktop level. Support includes resolving technical issues and business operations and communicating issue resolution.The Application Support Specialist will identify solutions, contribute to process and procedure documentation, provide functional training, quality assurance testing, reporting support, utilizing resources and system capabilities effectively.What We’re Looking For:3 or more years of customer service and systems or application support experience in a support role or equivalentDemonstrated ability of ITIL Procedures, including Incident, Problem and Change ManagementDemonstrated ability of client/customer support in a medium to large businessBroad based business skills and acumenSound understanding of business concepts and processes together with technical systems experienceExperience with finance, work management, inventory, order to cash and customer relationship processesExperience with ERP technologies such as Microsoft Dynamics, Dynamics 365 or JDEWhat We Offer:An unyielding commitment to your personal safetyCompetitive pay and exceptional benefitsThe opportunity to work with the best and brightest in the industryA positive, dynamic, and inclusive work environmentAn open, innovative culture with diverse opportunitiesA commitment to investing in our people through training and developmentThe chance to live (and play) where you workWant to know what it’s like to work for Tolko? Click hereWho We Are:With state-of-the-art operations across western Canada, Tolko is a leading manufacturer of a wide range of forest products for customers around the world. For over 60 years, our family-owned company has been recognized by customers and business partners for being reliable, flexible, efficient and offering quality products. With the third generation of family leadership, we’re continuing that legacy today in our divisions throughout western Canada and joint ventures in the Southern United States.At Tolko, our values, vision and mission aren’t just what we believe. They’re how we work, live and serve our customers every day. Fundamental to our success is a diverse and committed workforce that thrives on change, building relationships, and a drive toward excellence.Grow Here, Achieve More:When you join Tolko, you’ll develop your skills and be encouraged to pursue diverse opportunities with a company that’s built on integrity, respect, and provides employees with the inclusive environment, support and opportunity to build great lives.COVID-19: Tolko prioritizes employees’ health and safety while contributing an essential service. Tolko has taken steps to ensure our workplace is safe and resistant to COVID-19 transmission – implementing procedures to ensure physical distancing, extra cleaning and sanitization of work areas.  Tolko adheres to all new requirements of federal and provincial health authorities.If this position sounds like a fit for you, we’d love to hear from you! Applications will be accepted at www.tolko.com until the position is filled.To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko’s job board at My Job Search (ultipro.ca) orCareers | Tolko Industries.We thank all candidates for their interest; however only those selected for an interview will be contacted.Follow us on LinkedIn, Facebook, and Twitter to stay up to date on Tolko news and job postings.

Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety First. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being Believe in helping you build your career through our Aecon University and Leadership Programs Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibility by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! What Is the Opportunity? Faster. Smarter. Safer. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is ready to become Canadas #1 utility construction provider and were looking for a Procurement Specialist to help us get there! Reporting to the Procurement Manager, the Procurement Specialist is responsible for all purchasing related activities of these products and for ensuring the delivery of materials/ services to the site occurs on time, at the right price the first time. This position acts as a liaison between the sales team, engineering design team offices and field workers and must possess strong knowledge of products, procurement policies and procedures relevant to our residential product suite. This person will work with the manufacturers and distributors estimating teams for the above noted business units to source materials and negotiate best price for total cost of goods at time of tender. What You'll Do Here: Develop and execute procurement strategies to secure high-quality materials, equipment, and services for green energy projects. Negotiate contracts, terms, and conditions with suppliers to ensure favorable agreements for the company. Collaborate with cross-functional teams to understand project requirements and align procurement activities with project timelines. Monitor market trends, assess supplier capabilities, and identify cost-saving opportunities in the procurement process. Implement sustainable procurement practices, considering environmental and social impacts in supplier selection and sourcing decisions. Accountable for driving toward a zero exception procure to pay process. Ensure that procurement activity is ethical and adheres to the Project Procurement Policy. Adherence to Aecon preferred supplier sourcing footprint. Create purchase orders in SAP, ensuring accuracy in material master usage. What You Bring to the Team: Bachelors degree in supply chain management, Business, or a related field. Minimum of 2 years experience in procurement Strong negotiation skills and a proven ability to secure advantageous deals with suppliers. Knowledge of sustainable procurement practices and a commitment to environmental responsibility. Excellent communication and interpersonal skills, with the ability to build and maintain effective supplier relationships. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.) Relevant certifications such as Certified Professional in Supply Management (SCMP dedication) is a plus. Self-starter who approaches his/her work with a sense of urgency. Able to handle multiple competing tasks. Strong interpersonal and communication skills. Technical understanding of SAP. What Makes Us Aecon Proud: Engaging and agile workplace culture, collaborative and inclusive teams Commitment to sustainability and to becoming a net-zero company by 2050. Investing in our people through a variety of learning and development programs such as Aecon University, BluePrint leadership program, and Project Management Academy Variety of wellness benefits, access to virtual health care, 100% employer-paid health and dental premiums, Employee Assistance Program, Best Doctors Program, and more Tuition reimbursement opportunities Recognition and rewards through Aecon Accolades, Aecon Achievement Awards and more Employee Stock Options, Short Term Incentive Program, Retirement Savings and Pension Plan Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.

NOC code: 64409 - Other customer and information services representativesAbout usAurora Recovery Centre is a leading addiction treatment center that provides comprehensive and personalized care to individuals struggling with substance abuse and related mental health issues. Our mission is to offer a safe and supportive environment where clients can heal, recover, and achieve long-term sobriety.Job Summary:We're seeking a dedicated and compassionate Client Care Specialist to join our team. As a Client Care Specialist, you will play a pivotal role in creating a positive and supportive experience for our clients as they embark on their journey toward recovery and personal growth. Through your excellent communication skills, empathy, and commitment to exceptional service, you will ensure that clients receive the care and information they need to navigate their recovery process smoothly.Key Responsibilities:Responsibly and effectively handle incoming inquiries from clients and families, providing accurate and detailed information about our services, programs, and policies.Provide exceptional customer service by addressing client needs, assisting with inquiries, and resolving issues promptly and professionally.Receive and process payments accurately and securely, following established procedures and ensuring proper documentation.Efficiently handle and process client requests for services, appointments, and support, coordinating with the appropriate departments to meet their needs.Listen actively to clients' concerns, troubleshoot problems, and find solutions that align with the recovery center's policies and values.Qualifications:High school diploma or equivalent; further education or training in customer service is an asset.Proven experience in customer service, preferably in a healthcare or service-oriented setting.Excellent verbal and written communication skills, with the ability to convey empathy and understanding.Strong problem-solving skills and the ability to navigate challenging situations with composure.Proficiency in using computer systems, including data entry and documentation.Detail-oriented mindset and strong organizational skills.Ability to work collaboratively within a team and adapt to a dynamic environment.Knowledge of recovery or mental health services is a plus.

Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety First. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being. Believe in helping you build your career through our Aecon University and Leadership Programs. Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! The Communications Specialist plays a vital role in sustaining a best practice approach to all project communication, stakeholder relations and community engagement activities, including best-in-class client relations. The Communications Specialist will support the execution of client-approved Project Communication Plans, Community Engagement and Stakeholder Relations Plans, Issues Management and Crisis Communications Plans, where required, as well as Social Media and Media Relations Strategies. The ideal candidate brings understanding of working with elected officials, and has effectively applied the principles, practices, and techniques of communication planning, development, and execution on large infrastructure projects. What Youll Do Here: As a key individual on the project, collaborate with the client and colleagues to lead the development of communications and public information materials to engage, educate, and build trust with stakeholders and community members Ensure timely and transparent communications with local businesses, residents, the public and all stakeholders Assist with the research, planning, development, and execution of communication and crisis plans for various scopes of work, events, and/or for issues management Liaise with the construction team and graphic designer to manage the development of communications and public engagement strategies and materials for print, digital or social media formats (e.g., fact sheets, construction notices, advertisements, digital/copy writing, blogs, newsletters, presentations, signage, Q&A, community letters, etc.) Manage the development and collection of photo and video assets and maintain a digital repository Assist in the planning and execution of special events with multiple stakeholders to mark/celebrate project milestones Attend and support meetings with stakeholders and communities, operations meetings, and communications working group meetings to proactively identify activities to be communicated to affected residents or stakeholders Manage the execution of community outreach meetings, forums, public information centres, tours and other stakeholder meetings, and prepare summary reports from meetings Foster relationships with public and private sector partners, various professional associations and stakeholders Ensure adherence to service standards by effectively mitigating, responding to, and reporting project-related issues, ensuring timely resolution to public inquiries about design and construction activities (including information on construction schedules, transit and traffic impacts, community meetings, etc.) Lead emergency and crisis preparedness in collaboration with the client, ensuring required communications materials are implemented and updated In tandem, liaise with Aecons corporate leads to ensure transfer of best practices and lessons learned for similar projects, on an ongoing basis What You Bring to the Team: 3 5 years experience in communications within the construction industry preferred A post-secondary degree in communications, public relations, or related field Experienced in media relations, crisis communications, issues management, corporate and community relations Experience and understanding of working with elected officials and various levels of government is an asset Customer focused, detail-oriented, responsive and proactive Exceptional written and oral communications skills Highly organized with demonstrated ability to plan and execute multiple priorities with tight deadlines and meticulous attention to detail Thorough grasp of Microsoft Office suite (PowerPoint, Excel, Word) Digital, social, and traditional media savvy Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.

Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety First. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being. Believe in helping you build your career through our Aecon University and Leadership Programs. Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! What is the Opportunity? Faster. Smarter. Safer. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is ready to become Canadas #1 utility construction provider and were looking for a Jr Procurement Specialist to help us get there! Reporting to the Procurement Team Lead, the Junior Procurement Specialist is responsible for supporting our Utilities Procurement team in all purchasing related activities. This person will also ensure the timely receipt of goods in SAP, as well as tracking deliveries and returns of rental equipment. This position acts as a liaison between offices and field workers and must possess strong knowledge of procurement policies and procedures. This role is based in Scarbrough, Ontario. What You'll Do Here: Assist with the coordination of procurement products and services. Generate repetitive orders with suppliers. Perform goods receipts in SAP upon delivery of goods and materials. Execute services rendered by subcontractors in SAP. Manage rental trackers for tooling and equipment requirements. Adherence to Aecon preferred supplier sourcing footprint Real time resolution of price, delivery, account assignment, material, and service-related exceptions Clear open commitments and close purchase orders as required. Maintains and organizes all related filing systems. Other procurement administrative duties as required. Support the field for urgent purchases. Drive an inclusive culture to promote equity, welcome different perspectives, and enable career progression by fostering a sense of belonging. What You Bring to the Team: Self-start with the ability to work independently and as part of a team, exercising sound judgment, attention to detail, and excellent multi-tasking skills. Intermediate to Advanced level of Microsoft Outlook, Word, Excel Effective organizational and time management skills Strong customer service aptitude with the ability to forge relationships both internally within different Aecon departments and externally with suppliers. Technical understanding of SAP is considered an asset. Previous procurement experience is considered an asset but not necessary as training will be provided. Be a champion of inclusion and diversity. Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.

Location: Sidney Branch Job Type: Full Time myWork Options: In-person Starting Salary Range: $55,000-$65,000 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Employment Verification References James & Adeline from our Talent Acquisition Team will be at the Central Saanich & Sidney branch on Tuesday, April 16th from 12-5 pm. If you are interested in this or another role at Coast Capital please email [email protected] to schedule a specific time, or just drop in with your resume and meet the team! What's the job? When you visit a Coast branch, you're greeted with a line of smiling faces ready to help you with your everyday banking needs. Our friendly Member Advice Specialists are sales and customer service superstars who bring our "How can we help you?" brand to life with every member they interact with. Imagine helping our members with Fulfilling basic personal credit needs, selling and handling Low Fee More for Me Mutual Funds, Term deposits, RRSPs, Setting up electronic services like our internet banking, opening free Chequing accounts, adding overdraft protection to help avoid those nasty NSF charges. But it doesn't end there, Member Advice Specialists do two other very importing things. First, they are sales pros. They uncover opportunities where we can better help our members with our fantastic line-up of products and services. Next, they figure out who in the company can best help that member, be it themselves or another teammate. What else will you get to do every day? Getting a natural high from delivering positive and unexpected customer experience through general retail banking Having fun engaging customers in the "Where You Are At Money Chat" to help your customer to save, grow, protect and improve their financial well-being Working as a high-performing team member within the branch to ensure all checks and balances are completed around policies and regulatory requirements Proactively and creatively offer helpful solutions and alternatives to customer inquiries Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs based sales environment Who are we looking for? We don't need mathematical geniuses here, though ability to add and subtract would be useful. Mostly we just need people who are comfortable helping customers with simple financial help and promoting our products and services. Experience helping members in either a bank or credit union for a minimum three years, preferably where you mastered lending and investments, and you used your x-ray vision to spot sales and referral opportunities. You are excited to share with the world what you learned during your post-secondary education in finance, business administration or a related field. And you aren't done learning; you have a desire to know more. You proudly hang your Investment Funds in Canada certificate in your office. You really like building relationships with a wide variety of people and want to help them with simple financial help. You are a big fan of teamwork and demonstrate your team spirit every day. You are a multi-tasking prodigy, able to efficiently and effectively prioritize and organize what needs to get done coupled with a high attention to detail. Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Specialist Operational Readiness- Mining Make your mark by being involved in shaping Rio Tinto's new mineBecome an integral part of a team with great responsibilityPerth based Monday to FridayBe part of an exciting chapter in Rio Tinto's historyWhere we're all welcome We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different. At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds. We acknowledge that all people are different and believe that our differences are our strength. The diversity of skills, life experiences and perspectives within our team enhances our way of working and our ability to achieve success together.About the roleWe are looking for a Specialist Mining Readiness to join the Operational Readiness team working on the Rhodes Ridge project that is currently in the early stages of study. This role is a great opportunity to use your knowledge and experience to ensure a safe and productive mining operation is implemented as part of the Rhodes Ridge project.You'll be part of a supportive team, supported by your Leader to grow and achieve your own personal goals as well as the goals of the team.You'll work on a Monday to Friday Perth based rosterwhich will give you more time to spend on the things that are important to you and the people in your life. Reporting to the Operational Readiness Superintendent you will: Provide operational input into engineering design and mine planning activities from order of magnitude to project implementation.Create value by developing, implementing, and communicating the operational readiness execution plan, focused on mining-related aspects including project controls, reporting, risk management, and planning.Ensure compliance to RTIO standards, user requirement specification and basis of designDevelop business case to justify any project inclusions or omissions improving project outcomesInvestigating and providing a response on related technical queriesParticipating in detailed design and risk reviews for operability, maintainability and reliability, influencing and facilitating operations involvement to achieve project outcomes supporting a smooth ramp up and handoverWhat you'll bringTertiary qualification in a field which will compliment operational readiness related activities with demonstrated experience in the field (Mining, Geology, Surveying or similar)Your specialist advice and support on operating practices and processes in a mining context.Ability to communicate effectively with stakeholders at all levels, able to build strong functional relationships with partners in a complex, matrix organisation.Well-developed people influencing, engagement and communication skills.Mature approach to issues and strong decision making skillsProven ability in safety leadership in the mining or relevant industry.It will also be beneficial if you have:Knowledge of and work experience in operational readinessIf you are excited about the role and think you have what it takes but your experience doesn't align 100% we still want to hear from you. We are committed to promoting diversity within Rio Tinto and as a special measure to we strongly encourage women to apply.What we offerBe recognised for your contribution, your thinking and your hard work, and go home knowing you've helped the world progress.A work environment where safety is always the number one priorityA permanent position working directly for Rio TintoA competitive base salary reflective of your skills and experience with Annual incentive programComprehensive medical benefits including subsidised private health insurance for employees and immediate familyAttractive share ownership planCompany provided insurance coverExtensive salary sacrifice and salary packaging optionsCareer development and education assistance to further your technical or leadership ambitionsOngoing access tofamily-friendly health and medical wellbeingsupportLeave for all of life's reasons (vacation/annual, paid parental, sick leave)Exclusive employee discounts (banking, accommodation, cars, retail and more)Who we are Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win and meet opportunities.Where you'll be workingThis is a Perth based tole working out from our CBD Office.In the Pilbara region of Western Australia, we own an integrated portfolio of iron ore assets: a world-class, integrated network of 16 mines, four independent port terminals, a 1,700 kilometre rail network and related infrastructure - all designed to respond rapidly to changes in demand.We are one of the world's leading producers and exporters of iron ore.Applications close on 4 th of May 2024 (Rio Tinto reserves the right to remove advertised roles prior to this date).Salary: . Date posted: 04/04/2024 07:23 AM

People & Culture Employer Branding Communications SpecialistLocation: Working remotely / hybrid in either Abbotsford or Vancouver, BC Reporting to: Manager, People & CultureJob status: Temporary full-time 1.0 FTE (75 hours bi-weekly)Start Date: June 2024End Date: June 2025Compensation: $65,748 - $72,428We want our staff to "thrive" not just survive, so Canuck Place is committed to living our values of care exceeding not just minimum wage but living wage in B.C. This means that regardless of role our entry level salary is a minimum of $25.64 per hour equivalent to $50,000 full-time annuallyABOUT USCanuck Place Children's Hospice (CPCH) is British Columbia's recognized pediatric palliative care provider. For over two decades, through the many programs and services we provide, we have made a significant difference in the lives of children with life-threatening illnesses and the families who love them. Be part of a talented and innovative team that takes pride in supporting and providing the highest quality pediatric palliative care.It is the expectation for all roles across the organization to know the organization's philosophy of pediatric palliative care and uphold a commitment to further ones knowledge. Our philosophy of pediatric palliative care is as follows: Pediatric palliative care improves quality of life, promotes comfort, and reduces suffering for children with life-threatening conditions (serious illness) and their families through a holistic approach addressing; physical, emotional, social and spiritual needs. It is collaborative person & family-centered care delivered using a team-based approach throughout the continuum of care across all ages and stages of illness, including bereavement. It values choice and honest and compassionate communication.At Canuck Place, we understand that uniqueness is powerful. We hold each other accountable for an inclusive environment where employees feel empowered to share their experiences and ideas and know that they belong. We believe diversity drives innovation and the best pediatric palliative care for children and their families therefore, we welcome that every person brings an individual perspective and experience to advance our mission. We have more work to do to advance diversity and inclusion and we are building a culture where difference is valued. We have a commitment to inclusion across gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity and disability status, to ensure our team members are empowered to bring their full, authentic selves to work. All staff are encouraged to contribute their perspective and lived experience through our internal employee groups such as Care 4 the Caregiver, DEIB (Diversity, Equity, Inclusion & Belonging), and Truth and Reconciliation Committees. WHY SHOULD YOU CHOOSE TO WORK HERE?Canuck Place careers are full of connection, community, and care. We aim to nurture a supportive culture rooted in compassion, collaboration and support while providing expert care to children and families. Our team includes individuals with a special blend of sensitivity, compassion, and appreciation for life. Canuck Place is where no moment is missed. A place where you can make a difference.We offer a competitive compensation and benefits package from your first day that includes:- 20 days' vacation (pro-rated to your full-time equivalency) to start with ongoing annual anniversary increases up to an organizational maximum of 45 days- Up to two paid mandatory wellness days a year- Generous paid leave including compassionate and special leave when you need it- Municipal Pension Plan (MPP)- 100% employer paid benefits package from your first day which includes extended health and dental and $1,500 annually for counselling- Health and Wellness Spending account that provides up to $1,000 annually to ensure you can focus on the benefits that are important to you and your family - Flexible working options- Free meals on-site at the hospices- Continuous paid training and development opportunities so everyone has the opportunity to learn new skills and grow- Ongoing parental support including top up for maternity and parental leave and paid leave for new grandparentsYOUR ROLEJoin our dynamic People and Culture team as an integral member whose central responsibility is to care for staff so they can fulfill their roles to care for our children and families. Become an integral part of our dynamic People and Culture team. You will be responsible for developing and implementing effective communication strategies to enhance our employer brand, attract top talent, support employee retention, and promote diversity, equity, inclusion and belonging. Additionally, you will play a critical role in internal People and Culture communications, ensuring consistent messaging and engagement with our employees. You will also support the entire recruitment cycle for the organization, focusing on a positive candidate experience. If you have most of the required skills and experience, and you are eager to learn and grow, we encourage you to apply. We understand it is a demanding role, but we believe in supporting motivated individuals on their development journey. Take this opportunity to join our team!Responsibilities:- Develop and execute comprehensive employer branding strategies to enhance our organization's reputation and attract top talent from diverse backgrounds.- Create compelling content, including job descriptions, career profiles, blog posts, and social media updates, to showcase our inclusive employer brand and highlight our unique culture, commitment to DEIB and opportunities. - Collaborate with your People and Culture team to develop and implement internal communication plans and initiatives that promote DEIB, engage and inform employees, and contribute to an inclusive and equitable work environment.- Manage all HR communication channels, including intranet, emails, and internal platforms, to ensure diverse voices and perspectives are represented and that key messages on DEIB are effectively communicated.- Craft engaging content across various platforms to showcase our inclusive employer brand- Collaborate on internal communication plans promoting DEIB and an inclusive work environment- Craft and distribute internal HR announcements, policy updates, and HR-related campaigns that promote and foster an inclusive culture, ensuring employees feel valued, respected, and included.- Coordinate with various stakeholders to collect and share employee success stories, testimonials, and other relevant content to amplify all voices.- Monitor and analyze key metrics to measure the effectiveness of employer branding and internal HR communication initiatives, and make data-driven recommendations for improvement to enhance our efforts in attracting and retaining diverse talent.- Actively source diverse talent, expand talent pools, and implement strategies to reduce bias in the hiring process.- Develop and implement inclusive interviewing and assessment practices that promote equity and objectivity in candidate evaluation.- Stay updated on industry trends, best practices, and emerging technologies in employer branding, HR communications, and talent acquisition, and apply relevant knowledge to enhance our strategies.- Manage the alignment of messaging and ensure a consistent employer brand experience throughout the candidate journey, from attraction to onboarding, fostering a positive candidate experience.- Support employer brand activation at recruitment events, career fairs, and other external opportunities to attract top talent, increase brand visibility, expand our talent pool and strengthen our organization's reputation as an employer of choice.- Manage the organization's recruitment process from posting to offer.- Conduct market research and competitor analysis to stay updated on industry trends, benchmark employer branding initiatives, and identify areas of improvement.- Develop and maintain relationships with external partners, such as universities, professional organizations, and our DEIB partners to expand talent networks and promote the organization as an employer of choice.- Conduct exit and stay interviews, analyze and leverage data from employee feedback, and surveys to identify areas of improvement in employee experience, talent attraction, and retention strategies.- Monitor employer review platforms and respond to employee reviews, providing constructive feedback, addressing concerns, and promoting the organization's positive employer brand image.- Collaborate with the Communications and Marketing team to align external branding and messaging with the employer brand, ensuring consistency and alignment across all communication channels.- Assist in crisis communication and reputation management efforts related to HR issues, ensuring transparency, accuracy, and alignment with the organization's values and culture.- Stay informed about legal and regulatory changes related to HR practices, employer branding, and talent acquisition, ensuring compliance and providing guidance to stakeholders.- Collaborate with your People and Culture team to execute and improve onboarding and orientation programs for new employees, ensuring a smooth transition and integration into the organization.- Participate in HR and talent acquisition events, conferences, and industry forums to expand professional networks and stay current with industry trends.- Assumes other related responsibilities, as assigned. EDUCATION AND EXPERIENCERequired:- At least 3-5 years of experience in Human Resources and related experience in recruitment and communications, or a similar role- Experience in managing the recruitment cycle: shortlisting candidates, conducting interviews and reference checks, making offers with a focus on reducing bias and promoting diversity and inclusionAn asset - not essential:- Bachelor's degree in Human Resources, Business Administration, Communications, Marketing or the equivalent in practical experience- Experience with Applicant Tracking Systems - Designation as a Chartered Professional in Human Resources (CPHR)The successful candidate will take training and development to grow their skills in these areas.SKILLS- Expertise in employer branding, HR, communications, or related fields, with a demonstrated understanding of DEI principles and practices.- Excellent written and verbal communication skills, with the ability to create engaging and impactful content for various platforms and diverse audiences.- Project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.- Proficiency in using social media platforms and other communication tools.- Data-driven mindset with experience in measuring and analyzing key metrics to evaluate the effectiveness of DEI-related communication initiatives.- Familiarity with recruitment and talent acquisition processes, including strategies for expanding talent pools and promoting equity in hiring.- Experience in managing the recruitment cycle: shortlisting candidates, conducting interviews and reference checks, making offers with a focus on reducing bias and promoting diversity and inclusion.- Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams and stakeholders.- Creative thinking and the ability to bring fresh ideas and innovative approaches to employer branding, talent attraction, DEI, and HR communications. Knowledge of employment laws, regulations, and best practices related to employer branding, HR communications, DEI, and inclusive hiring practices.You have: - Integrity, creativity, good judgment and objectivity- Excellent time management skills Able to thrive and effectively manage priorities in a changing, ambiguous environment.Please note: - Evidence of Health Canada approved vaccinations must be provided prior to your first day of work.- Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.RECRUITMENT PROCESSWe understand that the recruitment process is not a one size fits all, our inclusion values and flexibility extend to your hiring experience. Canuck Place is committed to providing inclusive access and accommodations throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accessibility accommodation through the recruitment process, please let us know and we will work with you to meet your needs.Canuck Place Children's Hospice hires based on merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations, genders and gender identities, members of the 2SLGBTQIA+ community.

Job Details RHA Job Number: 24326 Number of Vacancies: 1 Profession: Human Resources, Finance and Communications Organization: Saskatchewan Health Authority Facility Name: Saskatchewan Health Authority Department: WPES International Employment Type: Permanent Employment Term: Full Time Posting Date: April 5, 2024 Closing Date: May 5, 2024 0:00 Job Description The Workforce Planning and Employment Strategies Specialist provides advanced knowledge as a strategic partner and subject matter expert within the Human Resources Department in the design, delivery, and implementation of human resource services and strategies to improve operations, achieve goals, and resolve issues. The Specialist provides solutions for workforce planning and employment strategies issues including collective agreement interpretation, union negotiation, recruitment and retention strategies, organizational change, layoff, hiring, human rights, provincial labour law related to employment applications, in scope and out of scope job evaluation and classification, salary administration, market supplements, immigration, diversity and inclusion, representative workforce, organizational design, workforce optimization and health human resource planning. Job Qualifications Education Undergraduate degree or diploma in Commerce, Human Resources, Business Administration or equivalent combination of education and experience. Licensed and in good standing with professional association and/or regulatory body, if applicable. Experience 3 - 5 years' experience in Human Resources. Valid Class 5 Driver's license. Knowledge, Skills and Abilities Has demonstrated strong interpersonal and communication skills. Is committed to delivering on Patient and Family Centered care. Is committed to quality, safety and continuous improvement striving towards zero harm. Knowledge of the healthcare system in Saskatchewan. Mobilizes people, inspires and leads by example. Promotes innovation, guides change and is committed to continuous improvement. Has demonstrated ability to coach and develop others. Exemplifies ethical practices, professionalism and personal integrity. Knowledge of First Nations and Metis history in Saskatchewan along with an understanding of the Truth and Reconciliation Commission Calls to Action. Demonstrates commitment to a diverse, culturally competent and culturally safe health system and representative workforce. Additional Information This Specialist will be responsible for International Recruitment supports for the Saskatchewan Health Authority including but not limited to: Employment and immigration documentation and support including study permits, work permits and permanent residency applications; Supporting hiring managers and applicants through the international recruitment process and requirements; Supporting applicants with arrival and settlement; and Reporting and Data analytic requirements. The successful candidate will have experience with international recruitment and/or newcomer settlement, knowledge of licensing processes for regulated professions and strong communication skills. Please provide a cover letter and resume when applying for this position. Organization & Community EMPLOYER: Saskatchewan Health Authority COMMUNITY: To be determined Community Description The community that the successful candidate will work from is to be determined.

Business Support SpecialistHead Office (Surrey), BC, 9850 King George Blvd #1500, Surrey, British Columbia, Canada Req #2880Friday, April 5, 2024We're searching for a Business Support Specialist. The focus will be supporting Acturis system. Are you searching for new possibilities? Discover what's possible, with Westland. The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.As a Business Support Specialist, you're a natural problem solver who loves to troubleshoot systems and network issues and embrace new ideas and innovative solutions to create positive, efficient user experiences for our employees. This is a hybrid position if you are based in Greater Vancouver. There will be opportunity to work fully remotely if you are based outside of BC.Interested in learning more? Why you'll love Westland: An open, flexible and welcoming workplace Plenty of opportunities to grow and learn Autonomy to own your own success Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds Total rewards program that takes care of your financial, physical, and mental health Flexible paid Commemorative Days to celebrate days important to you Amplifying Communities Program to support causes that matter most to our employees Why we'll love You: Have experiences in using Acturis system Passion tosolve complex problems, as well as drive impact and productivity through technology Be forward-looking while supporting our legacy and future state environments Thrive when it comes time to implement, administer, and troubleshoot network infrastructure devices and cloud workloads A critical thinker who loves to analyze and problem-solve issues Collaborative approach to ensure you can deliver thoughtful and complete work Proficient in the use of remote desktop management and support tools as well as workstation configurations and desktop PCs Minimum three years' experience in a Service Desk role, providing support in Microsoft environments (Active Directory, Office 365) and Adobe applications Bonus: Experience with ServiceNow Once here, you'll: Be a contributing member of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds. Be a key point of contact for any inquiries about Acturis system Think two steps ahead by anticipating potential issues or bottlenecks and identifying possible solutions Safeguard the security of our information systems and networks by thinking two steps ahead and anticipating potential issues or bottlenecks and identifying possible solutions Manage and monitor a wide range of systems issues, collaborating with other technical teams as needed. Want to get to know each other better? Send your resume our way.You belong here We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.If you require a disability -related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at [email protected] details Job Family Active Jobs and Positions Pay Type Salary Apply Now Head Office (Surrey), BC, 9850 King George Blvd #1500, Surrey, British Columbia, Canada

BASIC QUALIFICATIONS• Minimum B2.2 level German Language Certification is Mandatory, C1 preferred.- Graduation in respective German Language through renowned Campus 2024 can also apply.• Business proficient fluency in both written and verbal English and German languages. • Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers. • Awareness of how your direct actions impact the buyer experience and Amazon's potential for bad debt. Flexibility to work various shifts, including working one weekend day or alternative start-end times • Experience with Microsoft Office, including Outlook, Word, and Excel Ability to compose a grammatically correct, concise and accurate written and verbal response. • Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. • Demonstrated ability to deal with ambiguity Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers • Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.DESCRIPTIONOverview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Key job responsibilitiesOverview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. POSITION DESCRIPTION: Account Health Support German Specialist LANGUAGE REQUIREMENTS: English & GermanPROCESS TYPE: Voice Process (Inbound and Outbound Calling) SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSInterpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills. Bachelor's Degree. Demonstrated ability to analyze problems logically. Self-disciplined, diligent, proactive and detail oriented. Time management and organizational skills. Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses. Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns. Demonstrated positive, results oriented attitude. Team player capable of learning and sharing knowledge in global team environment. Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. Ability to maintain high levels of confidentiality and data security standards. Demonstrate flexibility to work overtime hours as per business requirement. Proven ability to correctly identify fraud patterns.Salary: . Date posted: 04/08/2024 09:50 PM