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Digital Content Associate
Amazon, Chennai, Tennessee, India
BASIC QUALIFICATIONS- Graduate- Good Aptitude- Knowledge of Excel- Ability to communicate effectivelyDESCRIPTIONThe Primary responsibility of the role is to perform Data operations in Digital Platform.The role will require the candidate to quickly understand the eBook content editing tools and operation workflow tools.Need to continuously adapt and learn new features on the Editors and improve on his/her acumen to quickly edit and fix up contents. He/she has to follow editing SOP to spot/catch errors in the content.Needs to perform content quality check to qualify user experience for content viewing (flow and format quality) and usage on the Kindle device. Need to use software tools for quality audit, content editing and data capture.The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on his compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals.Should be a team player and come up with improvement ideas to his direct report and improve the editing/QA process.The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed.The role is an individual contributor role.The role requires a graduate degree with exposure to MS office and comfort with numbers.In addition the associate should have attention to detail, good communication skills, and a professional demeanor.May be required to audit /evaluate books with adult content.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes- Self starter, good team player- Strong attention to detail in editing content and deep dive and identify root causes of issues- Good at problem solving, data analysis and troubleshooting issues related to content editing- Good interpersonal skills to manage ongoing relationships with software team and inter operations teams- Working knowledge of XML standards would be an added advantage- Knowledge of or experience in Publishing industry is a big plus- Should be able to write SQL queriesSalary: . Date posted: 04/10/2024 09:17 AM
Sr. Digital Content Associate
Amazon, Chennai, Tennessee, India
BASIC QUALIFICATIONS• Excellent writing and editing skills with a strong command of grammar, punctuation, and style.• Must be detail-oriented with a demonstrated ability to self-motivate and follow-through on projectsDESCRIPTIONAmazon is looking for content assistants who can help train our AI models to deliver fun and satisfying conversational experiences for customers. You will have the opportunity to gain valuable experience in the growing field of artificial intelligence and its application in diverse business settings. The ideal candidate must possess excellent and proven writing, editing, time-management, and communication skills.Key job responsibilities• Proofread and edit AI generated content for truth, bias, grammar, and natural language fluency and based on content guidelines for that project. Approving or rejecting content with reasoning behind the decision.• Label text to generate training data for AI Tools based on guidelines.• Providing specific & timely feedback to streamline existing processes and help the team achieve more consistent results with high quality.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS• Proven work experience as a Content Writer, Editor, Copywriter, or similar role.• Excellent computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)Salary: . Date posted: 04/10/2024 09:17 AM
Events - Associate Site Merchandiser (Contract), Onsite Events
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS• Excellent written and verbal communication skills • Strong bias for action and ability to prioritize • Desire to participate in change and appreciate a dynamic environment with rapidly changing priorities • Demonstrate organizational skills, flexibility and ability to produce results in a fast paced environment • Capability to meet our technical requirements, which include Excel, and the ability to learn XML basics and our in-house tools, quickly • An understanding of and passion for e-commerceDESCRIPTIONAmazon's vision is to enable customers globally to find, discover, and buy anything online.We are looking for a smart, results-oriented Associate - Site Merchandiser to be a part of growing our business. The successful candidate will be responsible for planning and executing best in class onsite merchandising strategies for Central events like "Great Indian Festival", "Valentine's Day", etc. for customers across 8 different languages - English, Hindi, Malayalam, Telegu, Kannada, Tamil, Bengali & Marathi. As an Associate - Site Merchandiser you will ensure that customer experience and expectations are set and met to a high standard. He or she will execute and schedule content on home page, central stores, and pages across the site based on the instructions/inputs shared by a project coordinator. This person will be involved in coordinating with the category managers, designers, and other editors in similar roles across the business.You will also work with the other site merchandisers, translators and designers to ensure that customer experiences are created in line with the Global and local event style guides, follow amazon voice, design principles and event objectives. Project coordination by engaging with cross-functional teams and stakeholders is a core part of this role This role is based in Bangalore. It is a full time contractual role.Key job responsibilitiesMain responsibilities will include:• Learning Merchandising tools and widgets• Learning Amazon Voice & design principles• Owning sections of store merchandising, onsite delivery for central stores, sale events, and seasonal curations• Designing and executing successful online customer experiences• Identifying problems and opportunities and responding accordingly, engaging cross functional teams where necessary• Running and analyzing proof of performance reports• Analyzing and sharing relevant metrics and best practices from the executed initiatives across the organization• Leading walk through sessions and supporting the Central Events team in identifying customer facing issues, design inconsistencies and copy misses across the website• Maintain the sanctity of the Global brand while still leveraging local use-cases and market realitiesWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS• Prior work experience is mandatory. Relevant experience in retail, marketing or communications will be preferred • Prior expertise in developing content and copy is preferable • Ability to read & understand at least 2 of the following languages - English, Hindi, Malayalam, Telegu, Kannada, Tamil, Bengali & MarathiSalary: . Date posted: 04/12/2024 09:10 AM
Content Developer, D2AS Workflows
Amazon, Hyderabad, Any, India
BASIC QUALIFICATIONS- 2+ years experience in program / project management.- 2+ years experience creating content - with a portfolio to demonstrate it.- Experience with coding/content tagging (in HTML, XML or scripting languages).DESCRIPTIONAmazon's D2AS Workflows team creates and manages support content that helps our associates resolve issues for a wide range of products, including Alexa, Fire TV, Tablets and E-readers, as well as digital services like Amazon Music and Prime Video.The D2AS Workflows team is looking for a Content Developer to join their team on a full-time basis. The role will involve content development for Astro / AC3 (associate-facing content platform) and Cantilever, Message Us, and Product Lifecycle Support (customer-facing platform with self-serve support content). In addition to developing content for D2AS product and feature launches, you will identify opportunities to optimize content quality in order to improve the associate experience and solve customer issues. This role is an excellent opportunity to learn new content authoring and technical skills and gain additional insight into how the Amazon CS network collaborates to provide the best possible experience for our customers. The ideal candidate will have the ability to understand and clearly document complex technical concepts and processes. You will have experience with technical writing, content quality review or testing, and continuous improvement. You are self-motivated and able to work independently with the organizational discipline to track and manage your work for several projects within tight deadlines. The candidate will have proven ability to make quick decisions under pressure in ambiguous circumstances, and will have a record of extraordinary attention to detail and follow-through. You should have a strong quality focus and demonstrate proven innovation to find solutions to increase efficiency. You are a problem solver with an interest in technology and Amazon devices, digital products and services.Key job responsibilities• Learn how to develop content for global D2AS associates and customers.• Learn DITA XML content models and learn how to develop XML topics in the Content Management System (CMS) and workflows in Janus.• Audit existing content and analyze data to make decisions for content improvements.• Author, modify and update workflow content based on audit results to improve associate and customer experiences.• Identify opportunities to reuse content where it benefits the authoring effort, associate comprehension and issue resolution effectiveness.• Implement XML coding by hand (creating xml files, cleaning up partially coded content and adding code where needed).• Adhere to the content style guide and authoring standards.• Use the Amazon Contact Tenets (ACTs) to develop support content that raises the bar and delivers best in class customer experiences.• Analyze data reports with usage metrics for Astro and Cantilever using web analysis tools like Tableau and Heartbeat.• Respond to associate feedback on Astro within defined SLAs / resolution timeframes.• Perform global content updates, and professionally reply to feedback from our associates and partner teams.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience with A/B testing.- Experience effectively partnering with remote and global team members.- Experience developing and managing content for an international audience.- Experience in Customer Service.- Experience in developing technical or troubleshooting content.- Experience coding in DITA XML, and using XMetal or Oxygen editors, or using Content Management Systems.- Experience with content metric / data analysis.- Working knowledge of Agile methodology- Experience with process and /or customer experience improvement projects.Salary: . Date posted: 04/12/2024 10:09 PM
Marketing Communications Officer
Douglas College, New Westminster, BC
Position DetailsPosition Information Position Title Marketing Communications Officer Posting Number 02166SA Location New Westminster/Coquitlam Campus Grade or Pay Level A - Pay Band 15 Salary Range $58,606 annually (with wage increments to a max of $65,718 annually, which includes a special allowance of $2,000 per annum). Salary and wage increments are in accordance with the Collective Agreement. Position Type Support Staff - Temporary Posting Type Internal/External Regular/Temporary Temporary Employment Type Full-Time Posting Category Staff Start Date 04/29/2024 End Date 07/22/2024 Day of the Week Mondays to Fridays Shift 8:30 AM to 4:30 PM Work Arrangements This temporary full-time (35 hours per week) position is available starting April 29, 2024. Regular hours of work are Monday to Friday, 8:30 am - 4pm. Shift days and times may change depending on the Department's need. Occasional evening and/or weekend work may be required. The position is located at the New Westminster campus; however, successful candidate must be available for occasional work at the Coquitlam campus. Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College's Work From Home Policy. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role Reporting to the Marketing and Communications Supervisor, the Marketing Communications Officer assists with the development of annual and project-based marketing plans that expand the overall visibility and reputation of the Faculties and programs within their portfolio to prospective students, referrers and other stakeholders that support recruitment efforts. The Officer is responsible for the drafting, implementation, monitoring and evaluation of these marketing plans. The Marketing Communications Officer is also responsible for maintenance and integration of the College's brand voice throughout all marketing touchpoints within their portfolio. The role develops persuasive, creative and engaging content across many different mediums.Responsibilities1. Administers strategic marketing.a. Develops and maintains a deep understanding of the programs and services within respective portfolio, as well as audience profiles for each;b. Liaises with Deans/Associate Deans to understand Faculty priorities and strategic direction;c. Identifies prospective students' needs and gaps in content and recommends new topics and/or types of content;d. Collaborates on the development of strategic marketing plans for respective portfolio that supports the strategic goals of the College and aligns with independent unit goals;e. Implements, monitors and evaluates all Faculty and individual program strategic marketing plans within respective portfolio;f. Maintains high-level knowledge of unpaid marketing channels and platforms and recommends appropriate marketing tools and tactics to promote the programs, services and events within portfolio;g. Identifies media relations opportunities within their portfolio and collaborate with communications team members in the creation of media releases and pitches to generate earned media;h. Collaborates with MCO team members to collect and analyze data from a variety of sources (e.g. social media analytics, surveys, Google analytics) to prepare marketing reports that determine the effectiveness of marketing efforts and makes recommendations for future improvements.2. Research and write dynamic content. a. Researches and writes dynamic original content for core marketing materials including blog posts, web pages, social media channels, viewbooks, video scripts, newsletters, brochures and related marketing collateral;b. Applies critical and strategic thought to the development of materials and determine appropriate messaging for channel and audience;c. Writes in a clear, concise style suitable for selected marketing material and in accordance with College style;d. Researches and verifies information for marketing content using credible sources including personal interviews, Statistics Canada, industry associations and others;e. Contributes to the College-wide content marketing promotional schedule; coordinate workflow through collaboration with MCO team members;f. Creates, organizes and schedules content on Faculty or department-specific social media channels and College web pages;g. Provides substantive editing, copy-editing and proofreading services for material written by other College employees.3. Creates and Maintains marketing communication channels. a. Manages Faculty and/or program and department marketing communication channels including web pages and social media;b. Develops editorial calendars for Faculty-specific channels in conjunction with the College-wide content marketing schedule;c. Protects Douglas College's and Faculty reputation by monitoring Faculty-specific social networks and independently responding to conversations. Advises the Manager, Marketing about items that may adversely affect the College's reputation;d. Maintains high-level of knowledge and keeps apprised of changes to institutional-approved tools in order to use them effectively, including Drupal CMS , TargetX CRM , Facebook, Twitter, Instagram, and others.4. Creates visual content for marketing purposes. a. Identifies visual content needs that support Faculty and program-specific marketing objectives;b. Works with Marketing and Communications Supervisor to plan, organize and execute photo and video shoots;c. Works with Graphic Designers to create concepts that address and contribute to achieving marketing objectives;d. Contributes photo and video assets to the Digital Asset Management system in MCO , including adding tags and metadata.5. Supervisory duties a. Hires and evaluates student staff including providing orientation and ensuring the provision of appropriate training and professional development;b. Initiates and processes appropriate personnel, payroll, accounting and purchasing documentation;c. Supervises the daily operation of positions under his/her authority; provides input into staff job descriptions;d. Approves staff work schedules and time sheets;e. Ensures adequate coverage for areas that fall within the scope of responsibility, while accounting for existing budget parameters;f. Develops and administers operating budgets for area-specific marketing activities.6. Performs other dutiesa. Assists the Manager of the department when requested;b. Represents the department at internal and external meetings, as requested. To Be Successful in this Role You Will Need •A Bachelor's degree in marketing, communications, journalism, public relations, or a related field from a recognized post-secondary educational institution, as well as a minimum of three years' of directly related work experience; or an equivalent combination of education, training and experience; •Demonstrated high proficiency in copywriting for print and electronic, including research and interview skills, data analysis for content development, excellent control of style variations for different media formats, tone for different audiences, and accuracy of copy •Proven dynamic writer, editor and storyteller; •Demonstrated high proficiency in editing and proofreading skills, including excellent command of English grammar and punctuation, and a commitment to clear and accurate presentation of material; •Proven, solid grasp of marketing fundamentals and tactics including proficiency in marketing plan development and project coordination; •Proven experience in content marketing and social media management across multiple platforms including content plan development, content generation and distribution, reputation management, client relationship management and use of social media management tools; •Self-motivated, self-directed and assertive with the ability to work under minimal supervision; •Willingness and ability to investigate and identify stories and news from across the College through a marketing lens •Maintains currency with digital trends and developments, social media analytics, social listening and networking; •Demonstrated ability to synthesize complex information; •Demonstrated ability to initiate collaboration and work effectively as an integral member of a marketing team; •Understanding of office procedures as well as standard office software such as MS Word, PowerPoint, and Excel; •Working knowledge of digital photography including the ability to take publication-quality photographs in a variety of settings; •Ability to maintain confidentiality. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 04/12/2024 Close Date Open Until Filled Yes Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca. Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by April 18, 2024. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume. Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12171
Associate Site Merchandiser
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONSBA/BS required Experience designing and executing online customer experiences - Strong communication skills; experience in coordinating teams and communicating to senior management - Strong bias for action and ability to prioritize - Ability to use hard data and metrics to back up feature and customer segment recommendations - Aptitude for organization, flexibility and producing results in a fast paced environmentDESCRIPTIONAre you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? Want to work in one of the fastest growing and most innovative businesses at Amazon? Interested in working in a high impact role? If yes, this opportunity will appeal to you. Come join our site merchandising team and help define the course of the Amazon business. Amazon's vision is to enable customers globally to find, discover, and buy anything online. We are looking for a smart, results-oriented Site Merchandiser to grow our business. The successful candidate will be responsible for planning and executing best in class site and email merchandising strategies. This role is based in Bangalore. The Site Merchandiser will ensure that accurate, comprehensive and high-quality product information is available on all products we carry, and that customer expectations are set and met to a high standard. He or she will write and schedule content on emails, home pages, category pages, and pages across the site, compile and analyze traffic and other web metrics, and report on performance to our management teams. He or she will propose, plan and execute new features, stores, and products with minimal oversight, partnering with business and technical teams to achieve project goals. This person will set goals that all functions may be involved in achieving and will liaise with tech teams and global category teams to execute. He or she will help to drive feature launches and site improvements to completion by coordinating with project managers, developers, the marketing team, designers, and other editors in similar roles across the business. Technical requirements include HTML, XML and Excel, plus the ability to learn our in-house tools quickly. The successful candidate will be detail-oriented, capable of handling multiple projects at once, able to take direction, and work well with multiple teams. In addition to having first-class written and verbal communication skills in English, this Site Merchandiser will be able to prioritize to meet deadlines in a fast-paced environment. The ideal candidate will be innovative and internally motivated and have strong interest in and some experience with online merchandising.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- MBA/Masters degree -Demonstrated ability to use hard data and metrics to back up feature and customer segment recommendations - Capability to meet our technical requirements, which include HTML, XML and Excel, plus the ability to learn our in-house tools quicklySalary: . Date posted: 04/16/2024 10:25 PM
ASSOCIATE SITE MERCHANDISER, Amazon Business IN
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 2+ years of experience in merchandising- Experience in merchandising planning, metric tracking and reportingDESCRIPTIONAmazon's vision is to enable customers globally to find, discover, and buy anything online.We are looking for a smart, results-oriented Associate - Site Merchandising to be a part of growing our business. The successful candidate will be responsible for planning and executing best in class site merchandising strategies. This role is based in Bangalore.As an Associate Site Merchandiser you will ensure that customer experience and expectations are set and met to a high standard. You will execute and schedule content on gateway, category pages, and pages across the site, merchandize emails and optimize content based on the instructions/inputs shared by senior Site Merchandisers. You will also report on performance data to the larger team. You will be involved in coordinating with the category managers, designers, and other editors in similar roles across the business. You will also work on multiple projects across Category Programs.Key job responsibilitiesAssist execution of the plan as per site merchandising calendar. • Coordinate with multiple teams to develop relevant, thorough creative content for the site• Running and analyzing proof of performance reports• Synthesize and analyze relevant content metrics• Learning and scaling up on merchandising tools and widgets• Assist in developing merchandising for large scale promotions/ events, and work closely with category managers and merchandising team to schedule promotionsWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- Bachelor's degreeSalary: . Date posted: 04/18/2024 10:14 PM