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Time & Attendance Support Specialist, HR Systems
Magna International, Aurora, ON
Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey. Role Summary The Magna HR systems team is a fast-growing team meant to support day to day activities of Payroll and HR practitioners within the organization. The Payroll Support team is a new team we are expanding to support new system implementations as part of Payroll Transformation. Key Responsibilities • Demonstrate a basic understanding of Payroll and Time tasks. • Triage and work tickets effectively based on urgency • Communicate with internal stakeholders on tasks • Basic testing of configuration updates Key Qualifications/Requirements • University education or equivalent. Preferably Business Related in nature. • Strong attention to detail • Strong verbal and written communication skills • Demonstrate critical thinking and analytic skills with strong problem solving and troubleshooting skills • Ability to accurately collect information in order to understand and assess the clients’ needs and situation • Excellent collaborator and a team player • Well-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defects • Ability to prioritize workload and provide timely follow-up and resolution • Ability to manage confidential and sensitive employee information • Ability to set priorities in a fast-paced environment • Focus on delivering quality customer service Additional Information Accommodations for disabilities in relation to the job selection process are available upon request. Awareness. Unity. Empowerment. At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Bilingual Implementation Specialist- Dec 2023/May 2024 Grads
ADP, Inc., Dartmouth, NS
Related Searches: Entry-Level, Implementation, Consulting, Resume, Interview, Job Description, Position, Jobs, Work, Customer Service, Project Management, Systems IntegrationUnlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.ADP is hiring an Implementation Specialist I. In this position, you'll leverage our top-ranked training programs and world-class service guidelines to create exceptional onboarding experiences for each product or service implementation. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. RESPONSIBILITIES: Implement ADP's solution to non-complex clients, following ADP guidelines, and in accordance with client expectations Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness Work under direct supervision to resolve issues and provide solutions, with guidance Engage with client throughout implementation, until client is successfully running ADP solutions Interact/collaborate with ADP associates in sales and customer service Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise QUALIFICATIONS REQUIRED: 0 to 2 years of experience working in a client service environment High school diploma or equivalent in education and experience Bilingual in English and French PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: Bachelor's degree Proven ability to maintain focus and work effectively with multiple demands Ability to work as part of a team to accomplish tasks Strong client relationship skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations Proficient in the latest web technologies and working knowledge of various operating systems Excellent analytical skills and time management skills Excellent communication skills both verbal and written Proficient using Microsoft Office Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
Vulnerability and Patch Specialist M&A Ops [OneIT]
WSP Canada, Montreal, QC
TEAM OVERVIEW The M&A Operations team operates within the Global Security Operations and is comprised of engineers from various disciplines including server, storage, backup, network, and security, distributed in various countries throughout the world. The team is responsible for assessing and remediating the IT infrastructure of newly acquired organizations and providing operational support of the infrastructure whilst in a transition and integration periods to steady-state operational support. POSITION SUMMARY WSP is looking to hire an experienced engineer to handle the vulnerability and patch management activities within its M&A Operations team. Qualified candidates must have a proven background within security, vulnerability scanning and pathing fields, handling incidents, problems, changes, and requests for enterprises, both large and small. As WSP acquires organization around the world, the position requires candidates that are able to seamlessly handle multiple projects at the same time and are expected to be able to conduct the below listed responsibilities. MAIN RESPONSIBILITIES Assess and report on the current vulnerability and patching management status and policies of the M&As Document the infrastructure and transfer knowledge to other WSP IT teams. Deploy M&A Ops vulnerability scanning tools, setup reporting, prepare list of vulnerability priorities based on known threat information and risks. Assist M&As in developing policies, action plans and metrics to improve their patching process to ensure proper implementation without any outages. Provide technical guidance and hands-on support to M&As, engage in the problem/change management process. Analyse, anticipate, identify, and respond on vulnerability and patching issues. Help maintain an up-to-date list of M&As inventory of hardware assets with details about operating system versions, patch status, installed applications, and other relevant information. Assist M&As with creating, testing, and managing patch deployment packages. Assist M&A Operations team in developing policies and procedures to streamline the team operation. Help deploy M&A Operations tool set on server infrastructure. Collaborating with other team members to ensure that all new technologies are compatible with existing WSP standards. Coordinate and monitor the deliverables of the 3rd party suppliers. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, or related field. 5-8 years of relevant experience in engineering and operational support. Excellent knowledge of vulnerability scanning and remediation best practices. Good understanding of standards and best practices for patch management. Good working experience with Tenable (deployment, scanning and reporting). Experience with SCCM, WSUS, Intune and Autopilot. Strong experience with Windows 10 and above. Strong experience with Windows Server 2012 and above. Strong experience with M365 (O365). Working experience with SentinelOne or similar solution. Good overall knowledge of Microsoft's product line-up, including high level capabilities and competitor products. Good overall understanding of networking, server management, backup/storage, identity management Ability to conduct research into systems issues and products as required. Experience of Microsoft collaboration and documentation tools (Teams, PowerPoint, Visio, SharePoint, Power platform). Understanding of Active Directory and Group Policy. Understanding of cyber security and information security best practices. Experience using ITSM systems (ServiceNow, Jira, Zendesk, ...). Experience with Linux based systems is a plus. PowerShell scripting language SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent (native level) written and spoken English. Additional languages are considered a plus. Experience working for a large global organisation with a multi-vendor environment or experience supporting multiple organisations at the same time. Good experience of working in a customer focused end-user support function covering software/OS deployment and patching and/or vulnerability remediation. Excellent analytical, diagnostic, and problem-solving skills, with the ability of tailoring solutions to identified problems, even with limited inputs. Ability to work independently with low-level supervision and in a global team distributed geographically. Strong organization skills (set priorities, meets deadlines, handle multiple simultaneous projects). Excellent documentation and reporting skills. Demonstrated experience in understanding, designing, delivering, and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. Ability to communicate problems in terms that are understandable to end users at all levels. Ability to follow and promote WSP policies, values, and standards. Willingness to work in different time zones, and on occasion after hour or during the weekend. Foundational knowledge of ITIL Service management practices WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Specialist, Global Mobility Services Tax
KPMG, Vancouver, BC
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Our worldwide network of Global Mobility Services professionals provide tax and payroll compliance and consulting services to executives and employers of people who work, live and invest outside their home country. We design sophisticated tax planning and compensation strategies to help companies with international workforces and their executives manage their tax liabilities and other expenses of operating in the global business environment. As a Specialist, working with the Managers and Partners, you will liaise with clients, various member KPMG offices around the world and local team members to manage workflows and provide Canadian and US personal and payroll tax services for our multinational clients. You will be responsible for a variety of technical, project management, administrative, and support functions with regards to the management of our clients' expatriate tax programs. The ideal candidate enjoys continuous learning and working in a team to deliver exceptional client service. What you will do Become part of a tax engagement team in meeting the tax compliance needs of clients. Prepare working paper files for income tax returns for personal tax clients. Review Canadian and US personal tax returns. Run taxpayer arrival and departure tax consultations. Manage client information gathering to ensure accurate and timely completion of returns and schedules. Follow-up with tax authorities on notices. Provide support to team members in related tasks. Tax and Payroll Research At times, business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need extra time to devote to personal matters, and our approach to flexibility provides for this. What you bring to the role Minimum 3 years' experience in Canadian and/or US tax compliance for individuals. Completion of a post-secondary undergraduate degree. Excellent people management skills. Highly motivated individual with a desire for growth. Dedication and motivation to achieve high standards of client service and professionalism in the performance of duties. Emphasis on quality and adds value to their client offerings and services. Strong analytical, project management and organizational skills. Excellent computer skills - Excel experience is required. Effectively manages conflicting demands and priorities. Excellent written and verbal communication skills allowing effective interaction with staff and clients. Able to instill enthusiasm in others to achieve desired results. Able to provide persuasive and self-assured responses to challenging questions. Canadian or US accounting designation or professional licensing a definite asset but it is not required #LI- JS The expected base salary range for this position is $66,000 to $99,000 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . Adjustments and accommodations throughout the recruitment processAt KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements. To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing [email protected] or by calling 1-888-466-4778, Option 3. For information about accessible employment at KPMG, please visit our accessibility page .
Senior Techno-Functional SAP MM/PM Consultant for process improvement, troubleshooting, and sustainment support within a S/4 HANA environment
S.i. Systems, Calgary, AB
Our Oil & Gas client is seeking a Senior Techno-Functional SAP MM/PM Consultant for process improvement, troubleshooting, and sustainment support within a S/4 HANA environment.This will be an initial 1-year contract with a strong likelihood to convert the position to a permanent role. The successful candidate will be based in Calgary and willing to follow a hybrid working model of a minimum 2-3 days in office/week, located in Downtown Calgary. Must-Haves:10+ years' of directly related support and configuration experience in ERP applications with experience across multiple business areas, including EAM, SCM 5+ years' recent techno-functional project experience with both SAP MM and PM Experience with SAP S/4 HANA leveraging suite of Fiori applicationsFunctional experience leading process improvement, requirements elicitation, and completing system flow documentationTechnical experience with developing, debugging, and troubleshooting SAP Nice-to-Haves:SAP experience across 3 or more customer implementations with at least one as S/4 HANA & Fiori Experience with other SAP solutions, such as SAP Fieldglass, SAP BTP/CPI Integration, SAP QM, SAP Workflow, SAP IDOCs Responsibilities Overview: Support the implementation and sustainment of the end-to-end processes and systems deliverables for the SAP MM and PM modules. Work closely with the Procurement and various Operations Business Teams to triage, prioritize and implement systems and/or process solutions. Understand and analyze business requirements and translate them into system requirements, configurations, and customizations. Conduct unit testing, functional and system integration testing, both functional and security, and triaging system deficiencies when they occur. Design, configure and test system projects/changes to drive value and support Business requirements.Development and maintenance of documentation, including requirements gathering documentation, functional design documents, test scripts, training materials. Apply
Senior Human Resources Business Partner, Labour Relations
Swim Recruiting, Greater Vancouver, BC
Fantastic senior-level Human Resources and Labour Relations opportunity with one of Vancouver’s most well-established and stable companies. Well-rounded generalist role. Working on a large and collaborative HR team. Supporting employees who are part of 6 unions. Very competitive total compensation package with some great perks!Who- the Company: Our client has many decades of history in British Columbia and has grown to become one of the largest privately-held companies based in Vancouver. The company is a very stable organization with diversified operations, a multi-year billion-dollar contract with a significant client, and a bright future. This company believes in the importance of health & safety for their employees and customers, corporate social responsibility, and diversity & inclusivity. What- the Role: Our client is seeking a new Senior Human Resources Business Partner, Labour Relations for their growing team. The Sr HRBP will be joining an overall HR function of over 50 people, and specifically a team of 11 (HRBPs and HR Generalists) that reports into the Director, Human Resources. The Sr HRBP and an HRBP are responsible for directly supporting approximately 1500 unionized employees (almost entirely based in BC) who are part of 6 unions represented by 1 collective agreement. The Sr HRBP is not directly involved in grievances or collective bargaining- that is done by a Labour Relations Specialist. The Sr HRBP is responsible for performance management, workforce planning, leadership coaching, succession planning, labour relations and investigations, rolling out new HR programs and policies, etc. This is a very well-rounded generalist role, and the Sr HRBP will get to collaborate with a variety of stakeholders and peers. The company has an HR Centre of Excellence model, including Talent Acquisition, Total Rewards, Payroll, and Learning & Development. SWIM will provide interested and qualified candidates with a thorough job description. Who- the Candidate: We are seeking candidates with at least 8 years and preferably 10+ years progressive experience in Human Resources, with at least a few years specializing in Labour Relations. Qualified candidates will have experience supporting large and diverse employee populations (mix of unionized employees and non-unionized management) and will be skilled at leadership coaching. We are looking for folks who have excellent knowledge of BC and Canadian employment law. An eye for process improvements and a solutions-oriented mindset are very important in this role. A successful Sr HRBP, LR at this company will be someone who embraces change and who loves contributing positively to a dynamic corporate culture.  Where: Headquartered in Greater Vancouver (not in downtown Vancouver). Hybrid schedule- please discuss further with SWIM.  Free on-site employee parking. How Much: Base salary will be commensurate with years of labour relations and human resources work experience as well as relevant HR qualifications and education.  The range on the base salary is $105,000 to $125,000, with the top-end reserved for candidates who meet all sought-after qualifications and who have at least 10 years of relevant work experience. Additionally, the Sr HRBP, LR will be eligible for a performance-based bonus, a pension matching plan, excellent health, dental & vision benefits, and other great perks such as parental leave top-up, a childcare benefit, a personal spending allowance, and a mental health allowance.  Please discuss your total compensation expectations further with SWIM.When & How to Apply: Swim Recruiting has been engaged exclusively on this very important search. SWIM will be doing initial interviewing and presenting the profiles of strong candidates directly to the hiring team for review. If you already have a Recruiter at SWIM, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' to send us your resume (preferably in MS Word format as it works best with our internal systems). Thank you!
Customer Advice Specialist - Delta
Coast Capital Savings, Delta, BC
Location: Delta Branch Job Type: Full Time myWork Options: In-person Starting Salary Range: $54,000-$70,000 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Education Verification Employment Verification References What's the job? When you visit a Coast Capital Savings branch, you're greeted with a line of smiling faces ready to help you with your everyday banking needs. Our friendly Member Advice Specialists are sales and customer service superstars who bring our "How can we help you?" brand to life with every member they interact with. Imagine helping our members with fulfilling basic personal credit needs, selling, and handling Low Fee More for Me Mutual Funds, Term deposits, RRSPs, setting up electronic services like our internet banking, opening free Chequing accounts, adding overdraft protection to help avoid those nasty NSF (Non-Sufficient Fund) charges. But it doesn't end there, Member Advice Specialists do two other very importing things. First, they are sales pros. They uncover opportunities where we can better help our members with our fantastic line-up of products and services. Next, they figure out who in the company can best help that member, be it themselves or another teammate. What you'll get to do: Getting a natural high from delivering positive and unexpected customer experience through general retail banking. Having fun engaging customers in the "where you are at Money Chat" to help your customer to save, grow, protect, and improve their financial well-being. Working as a high-performing team member within the branch to ensure all checks and balances are completed around policies and regulatory requirements. Promote our products and services, while proactively and creatively offering helpful solutions and alternatives to customer inquiries. Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs-based sales environment. Who are we looking for? Experience helping members in either a bank or credit union for a minimum three years, preferably where you mastered lending and investments, and used your x-ray vision to spot sales and referral opportunities. Post-secondary education in finance, business administration or a related field. Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course) is an absolute requirement. A warm, friendly, and approachable attitude with a demonstrated passion for putting clients first, as well as demonstrated success in a fast-paced retail environment. Above average digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.) and can learn new technology very quickly. Multi-tasker and self-starter who is comfortable working independently as well as part of a team. Ability to prioritize and organize what needs to get done coupled with a high attention to detail. Strong communication skills with an ability to build relationships with a wide variety of people and willingness to help them with simple financial needs. Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Spécialiste principal d’implantation, Gestion de temps et présences/ TLM, Senior Implementation Specialist, HR Tech
ADP, Inc., Montreal, QC
Spécialiste principal d’implantation, Gestion de temps et présences L'organisation de Implantation d'ADP fournit des solutions de paie, de ressources humaines, de gestion des temps et des avantages sociaux à l'échelle de l'entreprise aux grands comptes et aux comptes nationaux. Le spécialiste de l'implémentation IS) est responsable de tous les aspects de la mise en place de la gestion de temps et présences et du compte Workforce Now WFN), y compris l'analyse, la configuration, la validation, la résolution des problèmes, la formation aux processus, le support des premières exécutions en direct et le transfert aux services clients. L'IS doit être capable de mettre en œuvre avec succès de nouvelles activités, des conversions de plateforme et la reconfiguration de comptes existants par exemple, des spin-offs) tout en assurant un haut degré de satisfaction du client et en maintenant une productivité élevée, quelle que soit la plateforme de traitement ou l'application en contact avec le client impliqué. L'IS travaille avec des organisations de taille moyenne à grande, sans limite de complexité ou d'utilisation des caractéristiques/fonctionnalités du client. Le poste exige de solides bases en gestion de projet, compte tenu de la taille et de la complexité des comptes attribués. Responsabilités : Vous êtes responsable de la qualité de l'implémentation et de la mise en place de la méthodologie d'implémentation WFN d'ADP. Analyser, configurer et comprendre les besoins du client en matière de la gestion de temps et présences afin de configurer correctement l'environnement WFN du client. Former, tester et valider avec le client avant de participer au premier traitement ''LIVE'' de la paie. Gérer divers comptes depuis le lancement du projet et soutenir le client pendant toutes les phases d’implantation Gérer les risques du projet et les remontées d'informations jusqu'à leur résolution. Assurer le suivi et la résolution en temps voulu des questions en suspens liées au projet. Respecter les étapes et les échéances des tâches du projet Obtenir des résultats positifs en matière de satisfaction du client Travailler en collaboration avec les clients et les membres de l'équipe pour atteindre les résultats souhaités pour le projet. CONNAISSANCES, EXPÉRIENCE ET COMPÉTENCES Scolarité Études postsecondaires ou expérience de travail équivalente Exigences : 2 ans+ d'expérience dans le domaine gestion de temps et présences ou dans un domaine connexe Communication efficace : compétences verbales et écrites en anglais et en français. Expérience préalable de travail en contact direct avec les clients. Excellentes compétences en matière de gestion des clients et de relations interpersonnelles. Capacité à travailler de manière indépendante, à faire preuve d'ingéniosité et à travailler en équipe. Connaissance d'Excel. Attributs : Capacité à organiser, programmer et animer des réunions efficaces. Capacité à effectuer plusieurs tâches à la fois, à sonder, à analyser et à résoudre des problèmes. Souci du détail et capacité de suivi. Solides compétences en matière d'organisation, de gestion du temps et d'établissement des priorités. Time & Labour Management, Senior Implementation Specialist ADP’s Implementation organization provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and national accounts. The Implementation Specialist IS) is accountable for all aspects of assigned Time and Labour Management TLM) and Workforce Now WFN) account setup, including analysis, configuration, validation, issue resolution, process training, initial live run s) support, and turnover to Client Services. The IS must be capable of successfully implementing new business, platform conversions, and existing account reconfiguration for example, spin-offs) while ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client-facing application involved. The IS works with medium to large-sized organizations, with no limit on the complexity or feature/functionality usage of the client. The role demands a solid foundation in project management given the size and complexity of the accounts assigned. Responsibilities: Responsible for the quality implementation and set up of ADP’s WFN implemention methodology Analyze, configure, and understand the client’s TLM needs to properly set up the client’s WFN environment. Training, Testing, and validation with the client before participating in the first go-live. Managing various accounts from project initiation and supporting the client through all phases of the implementation. Managing project risks and escalations to resolution. Provide timely follow-up and resolution of open project-related items Meet project task milestone and due dates Achieve positive customer satisfaction outcomes Work collaboratively with customers and team members to achieve desired project results KNOWLEDGE, EXPERIENCE AND SKILLS Education Post-secondary education or related business experience Required: 2+ years of time and attendance experience or relative field Effective communication: verbal and written skills in English & French Previous experience working directly with clients. Excellent client management, and interpersonal skills Ability to work independently, resourceful, and be a strong team player. Knowledge of Excel. Attributes: Ability to organize, schedule, and facilitate effective meetings. Ability to multitask, probe, analyze, and problem solve. Detail oriented and ability to follow-through. Strong organization, time management and prioritizing skills. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
Cloud Accounting, Onboarding Specialist
KPMG, Hamilton, ON
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. As an Accounting/Bookkeeping Technician, with a focus on onboarding new clients, you will be responsible for all day to day accounting and bookkeeping functions related to each client you serve. As a financial professional specializing in onboarding new clients, you will be learning the new clients, and then communicating the details specific to this client to the bookkeeper who will be maintaining the account. We are a business partner to each owner and management group we provide services to and will be expected to learn each client's financial position inside out. Our division works in the cloud providing our clients with accurate live data so that they can make decisions in a timely manner based on real time data. This role is ideal for someone who is not only tech savvy but willing to put in the time and effort to ensure a lasting positive impact on both our clients and KPMG. Note: This position is not for future CPA candidates. This is a work from home opportunity, home internet and a dedicated workspace are required. What you will doYou will be part of a growing national team supporting weekly, monthly and quarterly engagements across a diverse group of industries and deliver on a variety of cloud based assignments for clients across the country including: Full cycle bookkeeping on various clients in a number of industries Responsibilities include reconciliation of bank balances and credit card transactions, processing of sales and purchases invoices, overseeing payroll processing and recording ad hoc adjusting entries on a regular basis utilizing cloud based software and apps Other functions such as GST/HST filings, month end / quarterly reviews will form part of your responsibilities Ongoing communication with clients and their representatives throughout the year, utilizing various communication tools. Setting up clients in QBO and/or Xero, Payrolls, and setup of apps with connection to database Catch up and/or cleanup of client databases (some clients we inherit their existing QBO or Xero databases) Documenting the processes, you have established for the ongoing of bookkeeping for the team Provide backup to the team for clients you have onboarded What you bring to the role Accounting/business diploma/certificate or equivalent work experience Excellent verbal and written communication skills Ability to work both independently, with little supervision, but willing to ask questions or obtain assistance when needed Proven track record of strong organizational skills Effectively monitor multiple or complex projects regularly to ensure deadlines are being met Ability to plan, prioritize and complete multiple projects in a fast paced environment Excellent client services skills with an aptitude to understand the client business and maintain strong client relationships Dedication and motivation to achieve high standards of client service and professionalism in the performance of duties Uses previous experience and technical knowledge to the benefit of the client Able to use a range of techniques to analyze an issue In-depth working knowledge of QuickBooks Online (QBO) 2 years, and Xero experience would be a bonus. 3 - 5 years' experience with exposure to a variety of industries, preferably in a multi-client environment Experience with Cloud accounting and payroll applications and integrations Providing you with the support you need to be at your bestFor more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .
Operations Support Associate | Medicine Hat
Hudson's Bay Company, Calgary, AB
What This Position is All About The role of an Operations Support Associate is to plan, organize and prioritize tasks to help the store in all operations and maintain a safe and healthy work and shopping environment. Who You Are: Sees ahead clearly, is knowledgeable and has a capability for a big picture perspective. Generates a variety of approaches to problem solving including new and novel ideas. Creates a sense of community in the team. You Also Have: Full flexibility with schedule (including evenings and weekends) Customer focused Detail oriented Ability to function as part of a team Ability to adapt to an ever changing work environment Able to lift 70 lbs As The Operations Support Associate, You Will: Responsible for the accuracy, efficiency and integrity of Company operating policies Complete minor mechanical and non-mechanical repairs Responsible for inspections, assessing repairs/retrofits, performing work as necessary Ensure that the company standards of housekeeping are maintained, safe work practices How Often You May Travel: NA Your Life and Career at HBC: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount#HBInventoryAssociate Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
ADMN O 24R - Procurement and Contract Specialist
BC Public Service, Fort Nelson, BC
Posting Title ADMN O 24R - Procurement and Contract Specialist Position Classification Administrative Officer R24 Union GEU Work Options Hybrid Location Burnaby, BC V3J 1N3 CACampbell River, BC V9W 6Y7 CACreston, BC V0B 1G6 CAFort Nelson, BC V0C 1R0 CAFort St John, BC V1J6M7 CAHope, BC V0X 1L0 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPort Moody, BC V3H 5C9 CAPrince George, BC V2N4P7 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVernon, BC V1T 9V2 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $73,855.42 - $84,134.34 annually, plus $53.13 bi-weekly Isolation allowance for Fort Nelson Close Date 4/5/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Children & Family Development Ministry Branch / Division Procurement Branch, Finance and Corporate Services Job Summary Bring your contract management and negotiations expertise to this career opportunityThe Ministry of Children and Family Development provides services that support healthy, safe environments where children and youth are connected to their family and community. The ministry delivers the majority of its services locally through contracted agencies as well as through centrally administered provincial programs.The Procurement Branch supports the Ministry's program areas by providing procurement and contract management services.The Procurement and Contract Specialist is responsible for managing the Ministry procurement life-cycle for a variety of simple to complex procurement and contracting opportunities with some considered high profile and politically sensitive.Job Requirements: Degree, diploma, designation (i.e. CPPB, CPPO, SCMP, PMP, etc.) or equivalent in related field (i.e. procurement and contract management, project management, business administration, commerce, risk management or law). Three (3) years or more of experience in the full procurement life cycle and analyzing complex issues, evaluating options and recommending solutions. Two (2) years or more of experience leading or facilitating projects for diverse client groups. An equivalent combination of education and experience may be considered. Preference may be given to applicants for any of the following : Five (5) years or more of experience in the full procurement life cycle and analyzing complex issues, evaluating options and recommending solutions. One (1) year or more of experience with public sector procurement. Experience with contract and/or financial management. Project Management Professional (PMP) and/or Supply Chain Management Professional (SCMP) designation. For questions regarding this position, please contact Michael Mulder @ [email protected] .About this Position: Two (2) positions available. These positions can be based out of any of the locations listed above. Flexible work options are available; this position may be able to work up to 4 days at home per week as per the Telework Agreement. Employees of the BC Public Service must be located in BC at the time of employment. Please refer to MyHR for more informationon Isolation Allowances . An eligibility list may be established to fill both current and/or future permanent vacancies.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service can help Indigenous applicants (First Nations [status or non-status],Métis or Inuit) interested in BC Public Service job positions.The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements list above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR.If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services, Finance
Client Engagement Specialist at SORCe
Distress Centre Calgary, Calgary, Alberta
Full time Position - Client Engagement Specialist at SORCe Closing April 21, 2021 About SORCe The Safe Communities Opportunity and Resource Centre, or SORCe, is multi-agency collaborative that connects people experiencing or at risk homelessness and/or those with complex barriers such as mental or physical vulnerabilities, or socio-economic need, to programs and services that can help to address their needs. As a partner in the SORCe collaborative, Distress Centre Calgary operates the CAA Housing Strategist program, 211 Information & Referrals program, and Financial Empowerment program at SORCe. In addition, Distress Centre Calgary coordinates the SORCe Client Engagement Specialist role.About Distress Centre Calgary Distress Centre Calgary provides Calgary and area with 24-hour crisis support. We do this through our 24/7 crisis and 211 information and referral phone lines and email. We also provide daily chat and text support (for youth) and professional counselling. All of our services are free and because we do not define crisis anyone can contact us day or night about anything.We support all social issues – homelessness, poverty, depression, mental illness, bullying, addiction, PTSD, domestic violence, abuse, etc.Job Objective The Client Engagement Specialist position is at the core of all client activity at SORCe. It is the initial point of contact for all clients and prospective clients entering the SORCe office and will proactively engage clients to build rapport, provide support with basic needs, assess areas of need, provide information, and connect to resources both at SORCe and in the community.Duties Client Advocate 1. Training and mentoring: o The Distress Centre team takes on practicum students year round. Assist with the supervision, training and development of practicum students. 2. Client Engagement o Greet, build rapport and establish trust with people seeking support at SORCe. o Proactively engage those who do not approach the intake window. o Recognize those who visit frequently but do not access programs and services. o Proactively manage expectations for wait times. o Assess areas of need, provide information, and connect to programs and services at SORCe or in the community. o Create or update client profile and record visit details in the client database.o Use extensive knowledge of resources available at SORCe and in the community to guide clients in addressing their unique and individual needs. o Monitor the lobby, identify potential security issues, and enact security protocols as required. o Ensure that the integrity of data in the client database. o Attempt to de-escalate client emotion and behaviour when required. o Assist with administrative office tasks and other shared office duties. o Ensure that all clients are informed of and consent to the SORCe data sharing policy.SORCe Frontline Service Delivery *All program staff at SORCe share responsibility for portions of the client flow.o Facilitate intake and profile creation for new SORCe clients. o Assess client needs, provide information, and facilitate connections to programs within the SORCe collaborative or in the community. o Build rapport and establish trust with clients over time to reduce the barriers to stable and sustainable housing. o Maintain complete and accurate records in the SORCe database. o Develop and maintain inter-agency relationships and partnerships both within SORCe and in the community to ensure successful connections for SORCe clients. o Provide outreach services in accordance with outreach guidelines as necessary. o Advocate on behalf of clients for programs at SORCe or in the community with the goal of ending or preventing homelessness. o Engage clients as necessary to address behaviour concerns and ensure the safety and security of all people accessing services at SORCe.SORCe General o Collaborate and coordinate with all agencies at SORCe in the effective delivery of collaborative programs and services.*The duties and responsibilities outlined above are representative but not all inclusive. Other related duties as required.Qualifications o Post-secondary education in social work or a related human service field. Skill and Experience o Compassion and respect for all people seeking supports at SORCe. o Demonstrated experience working with highly complex individuals and the ability to maintain composure under pressure. o Demonstrated experience working in an unpredictable and typically fast-paced environment with competing priorities. o Knowledge of and/or experience working with homelessness, addiction, domestic violence, and/or mental health. oKnowledge of community resources both within and outside of the homelessness system of care. o Demonstrated experience working effectively in a team environment and independently. o In depth understanding and demonstrated experience in crisis assessment and interventiono Ability to manage and remain calm in crisis or stressful situations. o Exceptional client service / client engagement skills o Excellent organizational and time management skills. o Excellent computer skills. o Demonstrated excellence in both verbal and written communication. o Able to follow policies and procedures. o Commitment to inclusivity in accordance with SORCe and Distress Centre policy. o Knowledge and experience with Indigenous culture, supporting Indigenous people, and social services for Indigenous people is an asset. o Knowledge of and/or ability to learn client data management systems.Lines of Communication/Accountability Reports to the Team Lead – CAASpecial Working Conditions o General work hours are weekdays from 8:30-4:30pm with a one hour unpaid lunch. o Occasional offsite outreach work. o Not eligible for remote work. o This job is renewed annually based on fundingTo apply for this position, please send resume and cover letter by email to [email protected] and reference the job title in the subject line. * NO PHONE CALLS OR IN PERSON APPLICATIONS Only candidates selected for an interview will be contacted
Customer Advice Specialist - Delta
Coast Capital Savings, New Westminster, BC
Location: Delta Branch, Queensborough Branch Job Type: Full Time myWork Options: In-person Starting Salary Range: $54,000-$70,000 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Education Verification Employment Verification References What's the job? When you visit a Coast Capital Savings branch, you're greeted with a line of smiling faces ready to help you with your everyday banking needs. Our friendly Member Advice Specialists are sales and customer service superstars who bring our "How can we help you?" brand to life with every member they interact with. Imagine helping our members with fulfilling basic personal credit needs, selling, and handling Low Fee More for Me Mutual Funds, Term deposits, RRSPs, setting up electronic services like our internet banking, opening free Chequing accounts, adding overdraft protection to help avoid those nasty NSF (Non-Sufficient Fund) charges. But it doesn't end there, Member Advice Specialists do two other very importing things. First, they are sales pros. They uncover opportunities where we can better help our members with our fantastic line-up of products and services. Next, they figure out who in the company can best help that member, be it themselves or another teammate. What you'll get to do: Getting a natural high from delivering positive and unexpected customer experience through general retail banking. Having fun engaging customers in the "where you are at Money Chat" to help your customer to save, grow, protect, and improve their financial well-being. Working as a high-performing team member within the branch to ensure all checks and balances are completed around policies and regulatory requirements. Promote our products and services, while proactively and creatively offering helpful solutions and alternatives to customer inquiries. Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs-based sales environment. Who are we looking for? Experience helping members in either a bank or credit union for a minimum three years, preferably where you mastered lending and investments, and used your x-ray vision to spot sales and referral opportunities. Post-secondary education in finance, business administration or a related field. Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course) is an absolute requirement. A warm, friendly, and approachable attitude with a demonstrated passion for putting clients first, as well as demonstrated success in a fast-paced retail environment. Above average digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.) and can learn new technology very quickly. Multi-tasker and self-starter who is comfortable working independently as well as part of a team. Ability to prioritize and organize what needs to get done coupled with a high attention to detail. Strong communication skills with an ability to build relationships with a wide variety of people and willingness to help them with simple financial needs. Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Sales Support Software Trainer - Automotive Dealership
Equest, Milton, ON
"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Automotive Sales Software Trainer (DTO Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training. This position is based out of our Calgary office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity . Job Responsibilities: Learn and develop an understanding of the PBS software Learn and develop an understanding of the process for training customers on the PBS software Learn and develop an understanding of data entry and other key tasks The ability to complete the payroll module - if applicable Become an install resource without assistance Demonstrate the ability to prioritize tasks without direction from Team Leads Taking the initiative to learn new products to increase their knowledge Provide excellent support to our customers in our software Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers Work directly with customers and train all sessions in assigned silo and if possible other silos Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded Responds to both internal and external training requests in a timely manner Write up tickets and investigate issues that arise and escalate issues to the corresponding teams Create and maintain a positive work environment Knowledge sharing within own silo and others within DTO Maintain documentation and update as processes change within department Willingness to commitment to an ongoing system of education and cross-training Ensure DTO queue is monitored Customer focus / excellent customer service skills Willingness to go the "Extra Mile" Perform other duties and responsibilities as assigned Qualifications: Experience in the sales area of a dealership preferred 1-2 years' previous experience in the automotive industry, dealership environment or PBS is preferred High School Diploma Computer proficient with knowledge of Microsoft Office Suite Strong problem solving & trouble shooting skills Effective time management & organizational skills Strong multi-tasking & prioritization Strong documentation abilities Excellent communication skills Fluent in English (speaking, reading, writing) Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
Sales Support Software Trainer - Automotive Dealership
Equest, Calgary, AB
"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Automotive Sales Software Trainer (DTO Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training. This position is based out of our Calgary office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity . Job Responsibilities: Learn and develop an understanding of the PBS software Learn and develop an understanding of the process for training customers on the PBS software Learn and develop an understanding of data entry and other key tasks The ability to complete the payroll module - if applicable Become an install resource without assistance Demonstrate the ability to prioritize tasks without direction from Team Leads Taking the initiative to learn new products to increase their knowledge Provide excellent support to our customers in our software Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers Work directly with customers and train all sessions in assigned silo and if possible other silos Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded Responds to both internal and external training requests in a timely manner Write up tickets and investigate issues that arise and escalate issues to the corresponding teams Create and maintain a positive work environment Knowledge sharing within own silo and others within DTO Maintain documentation and update as processes change within department Willingness to commitment to an ongoing system of education and cross-training Ensure DTO queue is monitored Customer focus / excellent customer service skills Willingness to go the "Extra Mile" Perform other duties and responsibilities as assigned Qualifications: Experience in the sales area of a dealership preferred 1-2 years' previous experience in the automotive industry, dealership environment or PBS is preferred High School Diploma Computer proficient with knowledge of Microsoft Office Suite Strong problem solving & trouble shooting skills Effective time management & organizational skills Strong multi-tasking & prioritization Strong documentation abilities Excellent communication skills Fluent in English (speaking, reading, writing) Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
Customer Advice Specialist - Queensborough Branch
Coast Capital Savings, New Westminster, BC
Location: Delta Branch, Queensborough Branch Job Type: Full Time myWork Options: In-person Starting Salary Range: $54,000-$70,000 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Education Verification Employment Verification References What's the job? When you visit a Coast Capital Savings branch, you're greeted with a line of smiling faces ready to help you with your everyday banking needs. Our friendly Member Advice Specialists are sales and customer service superstars who bring our "How can we help you?" brand to life with every member they interact with. Imagine helping our members with fulfilling basic personal credit needs, selling, and handling Low Fee More for Me Mutual Funds, Term deposits, RRSPs, setting up electronic services like our internet banking, opening free Chequing accounts, adding overdraft protection to help avoid those nasty NSF (Non-Sufficient Fund) charges. But it doesn't end there, Member Advice Specialists do two other very importing things. First, they are sales pros. They uncover opportunities where we can better help our members with our fantastic line-up of products and services. Next, they figure out who in the company can best help that member, be it themselves or another teammate. What you'll get to do: Getting a natural high from delivering positive and unexpected customer experience through general retail banking. Having fun engaging customers in the "where you are at Money Chat" to help your customer to save, grow, protect, and improve their financial well-being. Working as a high-performing team member within the branch to ensure all checks and balances are completed around policies and regulatory requirements. Promote our products and services, while proactively and creatively offering helpful solutions and alternatives to customer inquiries. Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs-based sales environment. Who are we looking for? Experience helping members in either a bank or credit union for a minimum three years, preferably where you mastered lending and investments, and used your x-ray vision to spot sales and referral opportunities. Post-secondary education in finance, business administration or a related field. Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course) is an absolute requirement. A warm, friendly, and approachable attitude with a demonstrated passion for putting clients first, as well as demonstrated success in a fast-paced retail environment. Above average digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.) and can learn new technology very quickly. Multi-tasker and self-starter who is comfortable working independently as well as part of a team. Ability to prioritize and organize what needs to get done coupled with a high attention to detail. Strong communication skills with an ability to build relationships with a wide variety of people and willingness to help them with simple financial needs. Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Research Associate III, Ontology, Metadata and Vocabulary Specialist #2024-0200
University of Guelph, Guelph, ON
Home Careers @ Guelph Current Opportunities Research Assistant III, Ontology, Metadata, and Vocabulary Specialist Research Assistant III, Ontology, Metadata, and Vocabulary Specialist Forbes includes U of G Among Canada’s Best Employers Grant & Trust Professional Research Assistant III, Ontology, Metadata, and Vocabulary Specialist The Linked Infrastructure for Networked Cultural Scholarship (LINCS) Project, College of Arts Temporary full-time from May 1, 2024 to November 1, 2024 Hiring #: 2024-0200 Please read the Application Instructions before applying The Linked Infrastructure for Networked Cultural Scholarship (LINCS) project (https://lincsproject.ca) requires an ambitious and collaborative-minded colleague to join our project to make the Web more meaningful for researchers of culture, history, and literature. LINCS works with humanities and social science researchers across Canada to convert and link cultural datasets to create Linked Open Data for the Semantic Web, foregrounding difference, diversity, and the perspectives of the humanities from a wide range of disciplines. It is also makes available tools and interfaces for the creation and use of Linked Open Data. We are looking for a dynamic and creative individual to contribute to this national cyberinfrastructure project. The right candidate will be familiar with linked data standards, will be detail-oriented, will have excellent communication skills, and will be keen to make a difference in how cultural knowledge circulates online. This position offers an exciting opportunity to work with a critical infrastructure project aiming for high impact within and beyond the academy. Reporting to the LINCS technical manager, the Ontology and Metadata Specialist will build on existing patterns and policies to guide ontology work for the LINCS instructure.. This job is a full-time or part-time research scientist position for six (6), with the possibility of extension if funds permit. The position is flexible to the needs of the successful applicant. Qualified individuals seeking part-time employment are encouraged to apply. Job description/responsibilities: The LINCS Ontology and Metadata Specialist has responsibilities for managing the LINCS ontologies, aiding LINCS developers who are using these ontologies in their software development, and guiding researchers in data modelling and conversion. The Ontology and Metadata Specialist will: Support researchers creating linked data Work with LINCS researchers to model data in CIDOC CRM, consult on vocabulary requirements, document decisions in application profiles, converting data using X3ML Through the application of new and existing LINCS ontologies and vocabularies, facilitate interoperability between datasets Provide training related to linked data, including creating training materials for and teaching workshops, as time and inclination permit Manage LINCS ontologies, vocabularies, and metadata Coordinate the maintenance, application, and expansion as needed of LINCS’s ontologies and vocabularies Oversee documentation related to ontologies and vocabularies Support LINCS developers and infrastructure Oversee LINCS-hosted vocabularies, including monitoring, reviewing, and refining existing and new LINCS vocabularies across datasets, and collaborating with developers on exposing and leveraging vocabularies used in LINCS Implement validation and testing protocols and scripts for all aspects of ontology development and deployment With the support of the Project Manager and Technical Manager, consult with the LINCS developers doing data conversion to clarify ontology, vocabulary, and metadata requirements, and to ensure consistent use across those processes Contribute to the sustainability of LINCS Disseminate information about LINCS ontology work within Canada and internationally, as time and inclination permit Contribute to long-term strategic development and planning Qualifications and experience Required experience: Master’s degree in a relevant field, or 3 years of industrial experience using ontologies and other semantic technologies after an undergraduate degree in a relevant field Desired experience: Background in a humanities domain or experience working with humanities researchers Experience with Linked Open Data technologies and standards Experience with collaborative research, infrastructure, or software development projects involving multiple stakeholders and external partners Subject-specific knowledge: Familiarity with Linked Open Data conceptual and technical requirements Familiarity with ontologies, in particular CIDOC CRM, Web Annotation, and SKOS Familiarity with RDF serialization formats, in particular RDF/XML and TTL Awareness of current issues and trends in electronic resource management, metadata management, and cataloguing, and related technologies General skills: Excellent oral, visual, and written communications skills Detail-oriented with an ability to function and process information with high levels of accuracy Comfort with researching and learning new technologies Other Details: This position is expected to be 6 months full-time, or an equivalent number of hours on part-time schedule. The schedule can be flexible to the needs of the successful applicant. Qualified individuals seeking part-time employment are encouraged to apply. This position is based at the University of Guelph, but if candidates are not local, we are able to accommodate working remotely. We are unable to pay relocation costs. This position is limited to applicants who are residents of Ontario. Qualified applicants who are not residents of Ontario may contact us at [email protected] to indicate their interest in contract-based work with the same responsibilities and qualifications listed above. Please provide a letter of application outlining your interest in the position, a CV, and the names and contact information for three people willing to provide references by phone or letter. Classification Grant/ Trust fund position, Band P04 GTP Professional/Managerial Salary Bands At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution. Posting Date: 2024 04 08 Closing Date: 2024 05 22 (extended) Search form Search Human ResourcesSearchSearch Current Opportunities Animal Housing Pharmacy Technician Registered Veterinary Technician (Large Animal Ward) Client Services Clerk Dispatcher Food and Hospitality Services Assistant Casual Campus Safety Attendant Hospital Assistant Radiation Therapist (RT) Registered Veterinary Technician ​Medical Device Reprocessing Technician Administrative Assistant Administrative Officer, CSAHS Dean’s Office Advancement Events Coordinator Assistant Vice-President, School of Continuing Studies Associate Vice President, Advancement Construction Coordinator, Electrical Design Custodian Dean, College of Engineering and Physical Sciences Director, Ontario Veterinary College Advancement Educational Developer, Indigenous Knowledges and Pedagogies Electrical Designer Knowledge Mobilization Manager Manager, Environmental Health & Safety (EHS) Compliance & Continuous Improvement Manager, Network Infrastructure On-Line Quality Assurance Specialist Registered Veterinary Technician Research Assistant III, Ontology, Metadata, and Vocabulary Specialist (current page) Second Class Operating Engineer Senior Storeskeeper Treasury Service Assistant Vice President, Research and Innovation Printer-friendly versionPDF version Share this page Share on Facebook Share on Twitter Share on LinkedIn Print this page
Implementation Specialist
Equest, Victoria, BC
Software Implementation Specialist / Application Consultant Reporting to the Manager of Professional Services the successful individual will work closely with customers to understand their business requirements, configure the CityView software solution to meet those requirements and deliver training to those clients to ensure value creation. This is a fully remote position, however travel to client sites across the U.S. and Canada may be required.What will be your impact?Delivering high impact efficiency software solutions that meet our clients' needs.Streamlining workflows to optimize client processes and responsiveness.Enhancing our clients' service delivery capabilities to help communities grow.What is the role?Business analysis: Define and document customer's business requirements; interpret and apply the information within the scope of the project.Software configuration: Configure the software with workflow and business rules to allow customers to conduct and streamline their business processes. This is not a developer role.Legacy data conversion: Work with Data Conversion Specialists to achieve a smooth transition of legacy client data.Conduct training sessions: Train end-users in how to use the software in both remote and classroom-led sessions.Software specialist: Be an expert on the functionality and capabilities of the software to respond to client queries. Identify enhancement opportunities and communicate those requests to our product development team.Client service: Provide outstanding customer service and resolve client issues throughout the implementation and feedback process.Internal engagement: Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other Business Analysts.A day in the life:Receive weekly project allocations and goals from the Project Manager.Work on assigned tasks:Engage with clients.Source and compile data requirementsConfigure software.Test configuration and perform QA.Deliver solutions to clients.Action client feedback.Report on status and update internal tracking systems.What are we looking for?Highly focused and accountable individual.Ability to prioritize conflicting work assignments and deal with uncertainty.5+ years of software configuration and/or end-user training experience is preferred.Experience identifying, defining, analyzing, and documenting client work processes, data, systems, and/or related activities.Post-secondary education in a technology-related discipline or equivalent work experience.Outstanding oral and written skills, as well as telephone manner.Ability to travel up to 20-35%.What would make you stand out? Experience with local government.Understanding of the general licensing and permit process.An understanding of database (installed and web-based) applications.Experience with MS SQL Reporting Services (or equivalent).What we offer?Compensation will consist of base salary (between $65,000-$85,000 CAD per year based on experience), group performance incentive, and annual bonus.RRSP matching program and employee stock purchase plan.Health Insurance from day 1 (medical, dental, vision, life, short and long-term disability, AD&D).3 weeks of vacation and 5 Personal days.
Implementation Specialist
Equest, Victoria, BC
Reporting to the Director of Implementation Services the successful individual will work closely with customers to collect business requirements, configure the software and deliver training for our CityView product.What will be your impact?Define and document customer's business requirements; interpret and apply the information within the scope of the project.Configure the software with workflow and business rules to allow customers to conduct and streamline their business processes.Work with Data Conversion Specialists to achieve a smooth transition of legacy data.Train end-users in how to use the software in both remote and classroom-led sessions.Be an expert on the functionality and capabilities of the software, while making enhancement requests to our product development team.Provide outstanding customer service and resolve client issues throughout the implementation process.Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts and other Business Analysts.What we are looking for?3+ years of technical experience and software training experience is preferred.Post-secondary education in a technology-related discipline or equivalent work experience.Outstanding oral and written skills, as well as telephone manner.Ability to travel up to 30-40% throughout North America, with some weekend travel, once travel restrictions are lifted.What would make you stand out? Experience with local governmentAn understanding of database (installed and web-based) applications.Experience with MS SQL Reporting Services (or equivalent)What we offer?Compensation will consist of base salary (between $50,000-$65,000/year based on experience), group performance incentive, and annual bonusRRSP matching program and employee stock optionsHealth Insurance from day 1 (medical, dental, vision, life, short and long-term disability, AD&D)3 weeks' vacation
Social Science & Engagement Team Lead
WSP Canada, Toronto, ON
The Opportunity:WSP's Social Science & Engagement Team in Ontario is seeking a Social Science & Engagement Team Lead that is looking to lead a terrific team of social science and engagement specialists. The team is part of our broader Environmental Planning business unit and works alongside a diverse group of environmental planning and permitting consultants, archaeologists, engineers and other environmental specialists from across the province. Together in an interdisciplinary environment, we study the interactions between human populations and the natural and physical environments in project-specific contexts. This includes a wide range of industrial, government and Indigenous organizations and involves a variety of project types and sectors, ranging from municipal infrastructure to natural resource developments.The role involves leading lead a team whose services include communication and engagement with public stakeholders, government agencies and Indigenous nations and peoples, social and economic baseline research, socio-economic impact assessments (including GBA+ analysis, land and resource use, visual aesthetics, human rights assessments and impacts to Indigenous rights), socio-economic effects monitoring and management, as well as Indigenous knowledge studies. Working across geographies and disciplines, our team leads the advancement of social inclusion internally and with our clients to strengthen the social aspect of ESG throughout our projects.As the Team Lead, you could be located at any of our Ontario offices. Reporting to the Director of Environmental Impact Assessment and Social Science for Ontario, you will be responsible for leading and growing a team of about 8 to 10 social science and engagement specialists in a hybrid work environment. Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSPWhat you can expect to do here:Technical Consulting Responsibilities You will apply approximately 60% of your work time in a consulting role, active on project delivery of technical work and client deliverables in your area of specialization. You will conduct and oversee comprehensive literature reviews for socio-economic baseline, qualitative data analysis, interpretation, and reporting for multi-disciplinary projects. You will lead the assessment of project impacts on the human environment, considering aspects such as regional and local economies, community services and infrastructure, land use and recreation, and community well-being and safety. You will lead primary research by conducting key informant interviews with knowledge holders within Indigenous communities, as well as regulators and other stakeholders. You will manage and guide junior and intermediate staff in secondary research and primary qualitative and quantitative data collection. You will guide the preparation of social and economic baseline research, socio-economic impact assessments (e.g., GBA+ analysis, land and resource use, visual aesthetics and impacts on Indigenous rights), and socio-economic effects monitoring and management. You will prepare and support technical and financial proposals for both internal and external clients, and be accountable for client management on behalf of the team. You will undertake quality reviews of project deliverables, including proposals and technical documents. You will offer technical leadership to project teams, providing strategic advice and oversight of deliverables. You will direct planning and implementation of Indigenous and public communication and engagement programs (in-person and virtual), leading engagement events when appropriate. You will facilitate the incorporation of Indigenous knowledge into impact assessments, following best practices such as OCAP® principals, the preferences and cultural protocols identified by Indigenous groups, and applicable regulatory requirements. You will use strong project management skills to manage and direct projects, maintaining control of scope, schedule, costs, and quality of products and services. You will contribute to the growth of the team by developing and maintaining strong working relationships with key clients and identifying new project opportunities. You will collaborate with other disciplines within WSP with respect to multi-faceted/multi-disciplinary projects. You will lead interactions with external clients, regulators, members of the general public, Indigenous communities and other project stakeholders in relation to development projects.Team Lead ResponsibilitiesYou will apply approximately 40% of your work time to the Team Lead role, as described below. You will supervise entry-to-mid level employees, providing day-to-day direction in alignment with departmental procedures You will demonstrate excellent interpersonal skills with good leadership and management abilities, and communicate effectively with both direct reports and senior management You will support the team's workload and resource planning, and monitor recruitment needs to meet project and budget targets/demands. You will be responsible for the day-to-day management of human resources, monitor non-billable hours, and provide approval and oversight of timesheets, expense reports and overtime. You will mentor staff and support career development plans; identifying career goals and development opportunities for your team, and for yourself. You will foster an atmosphere of continuous improvement through on-the-job coaching and guidance, and proactively create and maintain a positive work climate. You will conduct regular check-ins and performance management reviews, ensuring that staff have a clear understanding of expectations and accountabilities, and receive positive and constructive feedback. You will contribute to business development, including proposals and marketing of socio-economic and engagement services. You will support the achievement of relevant Key Performance Indicators (KPIs) for the Business Unit (e.g., staff chargeability and revenue targets). You will contribute to the growth of the team by monitoring resource needs and hiring new staff You will ensure health and safety policies are followed, and be a role model for WSP's guiding principles. You will receive tactical direction, feedback, and guidance to meet established goals and operational priorities You will provide input to the Director for budget and business planning purposes, and strategies to improve operational efficiencies You will work a hybrid model, being in a workplace at least three days per week, and you may travel for short duration trips and events. What you'll bring to WSP: Graduate degree in the social sciences or an interdisciplinary field (e.g., Indigenous studies, anthropology, sociology, community studies or urban planning). Applicants with undergraduate degrees will be considered with appropriate commensurate experience. At least 12 years of relevant experience, with 5-7 years conducting social and/or economic research and analysis, social impact assessment, or stakeholder/Indigenous engagement. Experience as a professional consultant or a working in a similar environment Experience managing or leading teams; demonstrating strong leadership, communication, collaboration, decision making and problem-solving skills. Technical knowledge of the socio-economic impact and traditional land use requirements of the Ontario Environmental Assessment Act, federal Impact Assessment Act, and related legislation. Experience developing communications materials and managing complex stakeholder interactions Demonstrated experience working with qualitative and quantitative research methods. Knowledge of Indigenous cultural, historical, and political context in Canada, including awareness of Indigenous interests, treaties and rights, Duty to Consult, UNDRIP and Truth and Reconciliation considerations. Familiarity with innovative consultation and community engagement tracking software. Strong analytical skills and a solid understanding of environmental assessment methodology. Experience working with Indigenous groups in Ontario, preparing or incorporating Indigenous Knowledge and land use studies to meet regulatory requirements. Ability to travel for work. Excellent written, verbal and interpersonal communication skills in English. French or an Indigenous language is an asset. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.