Overview of salaries statistics of the profession "IT Customer Support Engineer in Canada"

Title: QA Engineer (P1)Location: Vancouver, BCType: Full Time, PermanentSalary:    TBD Benefits: Full Benefits including Dental care, Extended health care, Life insurance, Paid time off, Vision care, Casual dress, On-site parkingSchedule: 8 hour shiftWork remotely: Temporarily due to COVID-19 About Our client is a high tech security company based in Vancouver, that provides anti-drone solutions. Their technology can safely and effectively detect, identify, and neutralize rogue drones to prevent them from posing security threats in unauthorized areas. Job BriefAs the QA engineer(P1) you will be working closely with multiple teams to build best practices, implement testing methodologies, and selecting tools as we develop our QA (manual and automation) capabilities. You are focused on automation and have a strong focus on the customer. You thrive in an Agile environment and like to work in a fast paced environment. You like to work hard but want to have Fun doing it.Our environment is very fast-paced with constantly changing priorities and continuous opportunities to learn and grow. You must adjust quickly and be able to deal with ambiguity.ResponsibilitiesReview requirements, specifications and technical design documents to provide timely and meaningful feedbackWork with teams to identify appropriate test strategies, then develop test plans with planning based on the required strategyEstimate, prioritize, plan and coordinate testing activitiesIdentify, record, document thoroughly and track bugsPerform thorough regression testing when bugs are resolvedDevelop and apply testing processes for new and existing products to meet client needsLiaise with internal teams (e.g. developers, product manager, sales) to identify system requirementsCommunicate test progress and qualitative feedback of the productInvestigate the causes of non-conforming product and train users to implement solutionsTrack quality assurance metricsPrepare the product(s) to be delivered according to the client’s needsBefore & after sales support (i.e. client demo, Q&A, etc.)Deliver high quality work within tight deadlinesOther duties as assignedQualificationsTrustworthy and reliableDetail orientedQuick learner and critical thinkerStrict working attitude and styleCustomer oriented, critical thinking of overall product qualityNice to HaveDrone hobbyistHAM radio hobbyistStrong knowledge of Radio FrequencyAble to work overtime if neededProven work experience in wireless product quality assuranceCOVID-19 precaution(s):Remote interview processVirtual meetings

DescriptionFortinet is looking for a Support Engineering Manager to join a high-performing product engineering team specialized in design and development of enterprise grade security products. They will work closely with infrastructure, security, operations and development teams to provide scalable self-service architecture and support for our customers, partners and employees. Job Responsibilities: • Establish the content, strategies, and persona for various support channel based automated solutions • Create client-facing deliverables with a specialized focus on user interaction and experience • Achieve operational excellence by automating processes and creating maintainable, supportable, and testable solutions • Keep up with technology trends and innovations in your field(s) of practice • Provide operational support and troubleshooting for your team's products and services • Build and share technical expertise with your Agile team and other members of the organization • Provide first level supervision to a group of Level 2 support engineers, managing workload, response, resolution and quality. Scope initiatives accurately and prioritize work items appropriately • Monitor and manage support engineer queues and escalate issues as necessary • Perform routine case reviews and provide feedback • Improve productivity by highlighting deficiencies and recommending changes in methods, processes and tools • Monitor and manage operational and customer satisfaction metrics to meet organizational goals • Provide input to training and development planning and performance evaluations • Manage customer escalations; follow up with customer satisfaction surveys • Build and maintain strong relationships with operations, infrastructure, security and development Job Experience Required: • Practical experience with conversational AI vendors like: Google (Dialogflow) • Exceptionally strong English skills, both written and verbal • Mid-career level with 5+ years of support engineering or other relevant IT work experience • 2+ years of experience in customer facing support • 2+ years of experience in writing technical documentation / knowledge base articles • Strong understanding of TCP/IP, routing protocols, L2/L3 switches • Knowledge of virtualization platforms (VMware, KVM preferred) • Strong problem-solving and communication skills • Willingness to work in a highly collaborative environment • Solid understanding of IT security best practices • Experience designing, implementing, and supporting complex technical solutions • Solid understanding and significant experience with modern software development practices, tools, and hardware technologies • Self-starter with strong drive • JavaScript experience is preferred Educational Requirement: • Bachelor's degree in computer science, software engineering or related field, or an equivalent combination of training and experience is desirable. # LI-MIMI

DescriptionJob Duties • Conduct technical meetings with customers and resellers to highlight Fortinet Operational Technologies and Critical Infrastructure Security Solutions • Provide pre-sales technical support to Fortinet Pre-Sales Engineers, Fortinet Sales representatives, Fortinet resellers and distributors, in order to positively influence sales within the region covered (Latin America and the Caribbean). • Travel within the assigned territory (Latin America and the Caribbean) to ensure all Fortinet Pre-Sales Engineers, distributors, partners and customers, get the appropriate level of attention and care, according to the importance of the accounts. • Coordinate and run demo labs or proof-of-concepts in order to shorten the sales cycle and effectively highlight Fortinet OT advantages over competitors. • Create/Modify/Translate competitive documentation that can show in a convincing way, why Fortinet to integration of Fortinet' solutions for Operational Technology and Critical Infrastructure Security Solutions have a superior technology versus competitors, highlighting benefits to customers. • Give proper follow-up to VIP projects and promptly report any advances or potential issues, so the sales counterpart can be aware and proactively work on the next step. • Provide assistance on support cases, when customer relevance or project importance demands so. • Assist Fortinet Pre-Sales engineers and Fortinet resellers to perform technical design of Operational Technology and Critical Infrastructure Security Solutions for customers. Recommend the best technical solution for a given scenario, in order to provide high quality products and services to Fortinet customers. • Review product reference architecture and functional specification, design and execute test plan to ensure field success of a real-world deployed solution. • Support educational efforts (both in-classroom and remote via Webinars) targeted to keep a high degree of knowledge about Fortinet's OTCIS solutions, to Fortinet Pre-Sales engineers, partners, resellers, and distributor base. • Create technical documents and/or presentations that can help the partner base to perform better/quicker/more impressive demonstrations, to effectively show Fortinet's Operational Technology and Critical Infrastructure Security Solutions • Create/Modify/translate presentations as needed to effectively deliver Fortinet's message to any type of audience. • Be a spokesperson, appropriately representing the company at public conferences, media and partner/Fortinet driven events. • Work with Corporate and Field Marketing teams, to help understand specific market needs to drive the appropriate activities that can impact positively market's perception towards Fortinet. • Participate and be part of the feedback process to Research and Development, on information that flows from customers, partners, and distributors, regarding potential improvements in Fortinet product line. • Be part of the internal engineering communities (Tech Teams, mailing lists, Partner Forums) and assist others within or outside the region, to make Fortinet more successful as a company. • Take internal or external trainings as needed (including self-training modules) in order to keep product knowledge at the best possible, and be an expert resource for resellers, partners, distributors and other peers. Job Experience / Abilities Required: • Deep technical knowledge on computer networks and Internet security. • Conversant with Operational Technology, Information Technology, L1 to L7 networking, applications, and solutions • Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti-Virus. • Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH. • Strong understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5. • At least 5 years of experience in pre-sales for a network infrastructure or security company. • Must have a strong working knowledge of CIP and their impact on IT, OT, SCADA systems. • Experience in the Utility industry is a plus • Experience as operating systems administrator, either Microsoft Windows Sever or UNIX flavors/variants. • Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI. • Wireless domain experience - RF propagation, 802.11 protocol and security required is a plus • Endpoint and Network Access Control experience is a plus • At least 2 product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus. • At least 2 years of experience on engineering presales activities, including: Sales meetings, Proof-of-concepts, technical trainings, product sizing, solution design, assisting on creating sales proposals (with salespersons) and answering RFPs / public bids. • Previous experience (at least one year) working with End Users on the assigned territory (Latin America and the Caribbean). • Bilingual: Strong oral and written communication skills, both in Spanish/Portuguese and English. Exceptional ability to clearly articulate messages in English and Spanish/Portuguese. • Oral and written communications in a third language Portuguese/Spanish is a plus. • Strong analytical skills oriented to details. • Ability to be autodidact and learn new knowledge areas on his/her own. • Proven track as problem solver. • Highly organized. Capable of working and multi-tasking across multiple projects. • Exceptional presenter. Strong ability to present to audiences of all sizes, either at technical level or management level (up to C-level). • Self-motivated, with ability to work without direct supervision. • Adaptable and flexible, operating in a fast-paced, dynamic environment. • Ability to work and take quick decisions under pressure. • Availability to travel up to 50% of the time. • Availability to travel on short notice. • An independent information/network/computer security certification from CWNP, SANS, (ISC)2, ISACA, BS7799/ISO17799 is a plus. • Experience in Consulting Services for Industries is a plus • Demonstrated experience working on distributed teams is a plus. • Previous experience working with channels and/or with an assigned quota is a plus. Other Job Requirements : Bachelor / Engineering degree on Computer Science, Electronics or Telecommunications granted by a university recognized by the local Education System and/or Education Authority. #LI-KJ1Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security features without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 450,000 customers trust Fortinet to protect their businesses. We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [email protected]. Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

DescriptionFortinet seeks a Manager for the Consulting Security Engineer team supporting Canada. The CSE manager will be responsible for leading a team of consulting system engineers distributed across Canada. The CSE is an elite team of senior engineers responsible for providing technical expert advice to the field engineers and the sales account teams. CSEs engage in large impact deals across a range of industries by advising the field engineers on the design, architecture and solutions that best fit the customer needs. CSEs are expected to shape the positive outcome of customer pre-sales engagements such as presentations, meetings, demonstrations and proof of concept (POC) activities. In the role, the CSE manager will work alongside with product management, sales and engineering leaders to achieve the revenue and organizational goals. CSE managers are expected to be mentors and team players, as such they need to have deep technical skills as well as a good grasp of the business and industry. Job Duties and Responsibilities CSE Managers are responsible for leading, maintaining and further developing the CSE team they manage. Manager's duties include recruiting, evaluating performance and developing the necessary skills engineers need to perform their work with excellence. CSE teams expand across multiple countries, managers need to have the necessary attitude and skills to effectively manage employees remotely, and across cultural and language borders. The manager also needs to have the ability to manage and motive a team of top performers and highly knowledgeable individuals. To that end, the manager must assist employees in their short and long-term development, and in alignment with the regional and corporate goals. The CSE manager should also work alongside with the other engineering and business leaders in the definition and implementation of resources and processes to help the organization achieve its objectives. The CSE manager works closely with the SE managers and SE directors of the territories the team serves. Part of that work consists in serving the escalation requests for sales opportunities in the assigned territories, identifying training needs for sales engineers and partners and implementing the necessary enablement activities, and assisting with the marking regional efforts. The CSE team acts as a liaison between the field engineering teams and other corporate engineering teams such as product management, development, and quality assurance. The manager must build and develop the necessary relationships with those teams. Qualifications ( Education, Experience and Certifications ) • Bachelor's degree in Computer Science, Information Systems, or equivalent. • 7+ years of proven experience in designing, building and supporting advanced security solutions in a customer facing role • 2+ years of demonstrated management, team lead or supervisory-level experience, ideally in an international and distributed environment • The optimal candidate will have a CISSP and/or CISM certification along with vendor specific certifications. Knowledge, Skills and Abilities • Ability to manage projects and resources, problem-solving • Excellent organizational and documentation skills. • Good understanding of information security technologies (firewalls, IDS/IPS, antivirus, VPN, etc) and associated protocols and standards. • Ability to understand the specific customer environments and their security needs, and to articulate the best technical solution for a given scenario. • Excellent written and verbal communication, listening, negotiation and presentation skills. Capable of delivering product and technology presentations to technical and business audiences. • Ability to work effectively, to add value as a team member, and collaborate with a variety of teams such as engineering, sales, product management and customer support. • English required, French a plus. • Domestic and international travel required. Working Conditions, Mental and Physical Demands The CSE manager should be a well-organized individual with a customer focused. Should have the ability to lead a team of very skilled professionals distributed across multiple time zones. Must be able to work well under pressure, possess the necessary analytical and critical thinking skills to prioritize resources and take effective actions. Must be able to travel in a short notice when required. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

2nd Class Power EngineerArmstrong Cogen, Armstrong, BCReporting to the Cogen Superintendent, the 2nd Class Maintenance Relief Shift Engineer is accountable for ensuring that site process systems and related equipment are functioning as efficiently as possible. This includes troubleshooting and maintenance of steam generating equipment, process piping, pumps, compressors, fire systems and other various process equipment located throughout the Cogeneration Plant, Plywood Plant, Planermill and Sawmill. When not functioning in a maintenance capacity, the Maintenance Relief Shift Engineer is required to relieve the Cogen Shift Engineer and assume the leadership duties over a crew of certified Power Engineer’s in the operation of a biomass fired power boiler, turbo generator and all plant auxiliary equipment. This individual must be consistent with company objectives and standards by ensuring that safety, environmental and production goals are met.Qualifications:2nd Class Power Engineer Certificate5 years of operating and maintenance experience will be considered an assetIn depth knowledge and experience in troubleshooting is requiredStrong organizational and communication skills is requiredAbout Tolko:What We Offer:An unyielding commitment to your personal safetyCompetitive pay and exceptional benefitsThe opportunity to work with the best and brightest in the industryA positive, dynamic, and inclusive work environmentAn open, innovative culture with diverse opportunitiesA commitment to investing in our people through training and developmentThe chance to live (and play) where you workWant to know what it’s like to work for Tolko? Click hereWho We Are:With state-of-the-art operations across western Canada, Tolko is a leading manufacturer of a wide range of forest products for customers around the world. For over 60 years, our family-owned company has been recognized by customers and business partners for being reliable, flexible, efficient and offering quality products. With the third generation of family leadership, we’re continuing that legacy today in our divisions throughout western Canada and joint ventures in the Southern United States.At Tolko, our values, vision and mission aren’t just what we believe. They’re how we work, live and serve our customers every day. Fundamental to our success is a diverse and committed workforce that thrives on change, building relationships, and a drive toward excellence.Grow Here, Achieve More:When you join Tolko, you’ll develop your skills and be encouraged to pursue diverse opportunities with a company that’s built on integrity, respect, and provides employees with the inclusive environment, support and opportunity to build great lives.If this position sounds like a fit for you, we’d love to hear from you! Applications will be accepted at www.tolko.com until the position is filled.We thank all candidates for their interest; however only those selected for an interview will be contacted.To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko’s job board at https://recruiting.ultipro.ca or you are accessing Tolko job opportunities through our website at www.tolko.com/careers.Follow us on LinkedIn, Facebook, and Twitter to stay up to date on Tolko news and job postings.

Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety First. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being Believe in helping you build your career through our Aecon University and Leadership Programs Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibility by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! About Us Aecon is Canadas largest nuclear constructor currently employing 2000+ highly skilled workers. As an industry leader with 50 years of the successful history of building nuclear infrastructure, 413 approved Canadian supplier base, and 300+ qualified nuclear procedures, Aecon is well-positioned for the development and construction of Small Modular Reactors (SMRs). Aecon's reputation for reliability, safety, and performance has made us a preferred Canadian top-tier contractor and a partner of choice. Aecon offers an unparalleled depth of expertise and a comprehensive capability that can be called upon to deliver an integrated solution to virtually any construction challenge. Aecon Nuclear currently is undertaking efforts to replace key components at the Darlington and Bruce Power plants as a part of each respective Life Extension Program to allow operation for another 40+ years. The scope of work includes the removal and replacement of calandria tubes, pressure tubes, feeders, and steam generators as well as technical development, construction management and trade labour. Aecon Nuclear is also currently at the forefront of the next generation of Nuclear Power in Canada developing the construction plan and manufacturing details for the new SMR facility in Darlington, new build CANDU reactors among other exciting nuclear industry efforts. The COE Welding Engineer position supports the welding initiatives of the Aecon Nuclear Centre of Excellence (COE) department. This department is responsible for three basic areas critical to welding within the company: 1. Developing, administering, and maintaining the welding program at a corporate level 2. Supporting new and in process project activities 3. Performing R&D, proposal work and supporting business development/proposals initiatives Staying at the forefront of welding technology is key to ensuring that Aecon welding activities maintain the high level of quality that is required in the nuclear industry. Additionally, ensuring that Aecon leverages the latest available technologies to remain competitive in the marketplace will provide further confidence and opportunities for future business development. The welding center of excellence is a self-managed department which operates as a dedicated body within Aecon to be able to provide internal welding services to Aecon, as well as contract services to external customers. What You'll Do Here Oversee technical aspects of projects and initiatives undertaken by the welding COE department Provide support with development of detailed, resource-loaded schedules Assist in developing, troubleshooting, designing, testing and training with various types of welding processes and pieces of equipment Assist with Aecon Nuclear welding school activities and classes (theoretical and hands on) Tracking the day-to-day operations within the COE welding facility with respect to deliverable obligations Support of contract proposal efforts and review of customer supplied technical data Assist with the set-up of project accounting systems and monitoring of project execution (cost codes, job cost processing procedures, project rules of credit) Generate project status reports for internal management and for customers as required Manage resource loading of COE welding equipment and personnel What You Bring To The Team College and/or University degree in Engineering or related field, or equivalent work experience, specifically mechanical, materials, mechatronics, welding & robotics and other such technical programs with an emphasis on welding. Minimum 2 years of industry welding, or manufacturing experience Practical hands on experience with manufacturing tools and welding is an asset Familiar with welding principles is preferred. (Basics of arc welding, types of welding etc.) Familiar with robotics or comparable semi-automated and mechanized machinery is an asset Previous design experience with tools, fixtures and simple rigging is an asset Able to produce solid models and 2D manufacturing drawings in Solidworks, Autodesk Inventor or an equivalent CAD package Intermediate to expert proficiency with Microsoft Excel, Microsoft Word Organizational skills to handle multiple tasks within a high-pressure environment Excellent interpersonal and communication skills (written and oral) Ability to work effectively with all levels of management and employees Willingness for continuous learning and advancement of technical knowledge Detail oriented and passionate Must possess valid G driver's license and have access to a vehicle Takes pride in work to strive for excellence and instill this mindset onto others A passion for welding is an asset Have a willingness to mentor and share knowledge Practices a strong safety culture Must have a positive attitude to develop and test new solutions to solve a variety of technical welding issues The ability to think outside of the box is an asset Results oriented, takes ownership of tasks assigned Strong problem solving and trouble shooting skills Strong interpersonal and teamwork skills Strong written and oral communication skills Willingness to want to continuously learn, try new approaches, experiment with new technologies and push the envelope related to welding, manufacturing, machinery and tooling development Experience with Primavera P6 or Microsoft Project is an asset Ability to maintain active schedule tracking and resource management initiatives Applied knowledge of Project Management and Project Controls principles an asset Applied knowledge of the ''Earned Value'' principles an asset Applied knowledge of cost engineering / cost control is an asset Experience with Hard Dollar/InEight and SAP ERP systems is an asset Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.

WSP is seeking a Senior Signals Engineer, Conventional Signalling to join our Transportation System's Rail & Transit team located in any major city in Western Canada. Reporting to the Manager, Rail & Transit, you will have a strong understanding of conventional signalling including CBI, GEO, and ElectroLogIXS. As a senior member of the Rail & Transit team, you will be given opportunities to use your transferable skills to define processes, create execution plans, mentor the junior team members, and be the technical lead for multiple projects. You will be supported by management to develop work plans and professional skills to become a strong leader in the consulting environment.Experience with Rail Systems in Canada or USA is mandatory.RESPONSIBILITIES Develop and analyze signal systems for transit and heavy rail in both traditional relay-based and Computer Based Interlocking (CBI) systems. Analysis includes braking calculations, control tables, routes and aspects, schematics, and phasing plans; Review and Approve detailed calculations, drawings using AutoCAD or MicroStation, technical specifications, procurement documents, design and installation packages, proposal evaluations, technical reports, cost estimates, detailed analyses, design justifications, and other materials suitable for procurement and construction purposes in rail signalling; Perform detailed check of signals and circuit designs by other signalling engineers within the team, or from third-party sources through clients in a consultancy environment; Plan and create signalling schemes compliant to industry standards and codes using knowledge of signalling principles, circuits, and components; Ensure all signalling design elements conform to all applicable industry codes and standards and client specifications; Ensure all design elements are compliant with the relevant Rail Operation Rules; Supervise engineers and specialists working on conceptual and detailed designs. Assign work packages and monitor progress with respect to project schedules and milestones Provide valuable leadership to junior staff and mentoring to develop their technical skills; Interact with clients to discuss technical topics in a clear and professional manner. Facilitate resolution of customer expectations versus technical issues; Work with tight schedules, be flexible, control project budgets, and motivate junior staff; Plan, execute and report on project work, based on an understanding of the project scope, schedule, and budget; Develop cost estimates, design programs, work scopes, resource plans & schedules, reports and forecasts; Proposal and Project assignments may include Commuter, Subway, Light Rail, Heavy Rail, Transit Storage and Maintenance Facilitates, Transit Tunnels.CORE QUALIFICATIONS Bachelor's degree or higher in a related engineering discipline from an accredited university that is recognized by the provincial governing body of professional engineers; Registered Professional Engineer in Alberta (P. Eng.) or an equivalent with the ability to get a P.Eng. license in Alberta.TECHNICAL QUALIFICATIONS Minimum of 10 years of experience in Rail Systems Engineering or equivalent; Have a strong understanding of relay interlockings, electronic interlockings and considerations for CBI using the following products Safetran/Seimens GEO, Ansaldo Microlok, GE/Alstom VHLC, GE/Alstom ElectroLogIXS, Siemens Sicas 7; Experience in signalling design, circuit design, electromechanical relay logic design, communications-based signals design, and grade crossing warning systems design; Practical experience of all signalling design in an electrified railway environment, with emphasis on a 2x25 kV overhead contact system is an asset; Experience in signalling principles, train control solutions, and railway standards such as CENELEC, AREMA and MIL-STD; Experience in all Phases of the Engineering Design Life Cycle (Proposal, CDR, PDR, FDR); Understanding of Systems and Safety Engineering Concepts, including Design, Verification & Validation, and System Integration is favourable; Proficiency in AutoCAD, MicroStation, and / or equivalent CADD software;DESIRABLE QUALIFICATIONS Experience in a Consulting Engineering environment; Strong computer skills, including Word, Excel, PowerPoint, Outlook, and Visio; PMP certification is an asset; Proven ability to work successfully in multi-disciplinary teams and across different business units in a matrix organization with little to no supervision Critical attention to specification details and ability to meet deadlines in a project-oriented environment; Ability to adapt well to changes in direction and priorities in a project or program; Excellent soft skills individual including communication, interpersonal, presentation, leadership and report writing proficiency with a strong desire and ability to collaborate in problem solving in an integrated team environment. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you. Make a difference - join the LifeLabs team today! Reports to: Senior Manager, Software Development Pupose of the Role We are seeking a Software Engineer with MS D365 and REACT programming experience to join our growing team. The ideal candidate will have a proven track record in developing and deploying high-quality Power Apps on a global scale. The successful candidate will work closely with our team to develop and enhance our Power App platform and ensure its stability, scalability, and security. He/She is a subject matter expert and provides leadership when it comes to the design of technology solutions for business processes and problems. Guide the effective use of solutions and designs in order to achieve business outcomes in alignment with requirements and the overall Technology strategy, standards. Provide solution design and recommendations, Collaborate with stakeholders to understand business goals and support delivery of projects to acheive desired outcomes This is a Full Time Remote role based in Biritish Columbia. Core Accountabilities Develop, deploy, and maintain Power Apps on a global scale. Work closely with business stakeholders to understand and gather requirements for the development of Power Apps. Design, develop and implement efficient, scalable and maintainable solutions using Power Apps, REACT, Liquid and TailWind. Build reusable components and libraries for future use in the Power Apps. Provide technical guidance and mentorship to junior developers. Collaborate with cross-functional teams including UX/UI designers, product managers, and QA engineers. Lead platform technical delivery from design to launch. Design solutions that effectively address both functional and non-functional requirements. Clearly articulate complex technical solutions to key business stakeholders. Works occasionally as a mentor for the other team member providing guidance for best software practices, and improving team collaboration. Implements software that is highly scalable and highly available, as well as following guidelines to develop secure code and adhere to security best practices. Provide timely updates, escalate issues, and keep work-items up to date. Creates and updates appropriate design documents, ensures implementation details and source code are sufficiently documented, and manages and maintains TFS user stories, tasks, etc. as needed Actively participate in Pre-sales activities including solutioning, estimating, planning, resourcing and presenting. Working with the project manager to support the technical aspects of project delivery including planning, estimating, quality, change and risk management. Support the Senior Application Manager in working through the vision and mission of the department across the broader organization. Conduct code reviews and ensure adherence to best practices for code quality, security, and scalability. Debug and troubleshoot issues with the Power App platform and ensure timely resolution. Stay up-to-date with the latest trends and technologies in the Power App development space. Develop a roadmap for the specific platform in the company Drive towards delivery excellence and customer delight Collaborate with cross-functional teams to set and manage appropriate customer expectations when defining solutions Work with peers to strive for continuous improvement through establishing and driving best practices and processes Qualifications and Skills Bachelor’s degree in Computer Science, Business Administration or equivilant experience 8+ years in software development and design 5+ years of experience in Power App development with extensive experience in REACT, Liquid, and TailWind. Proven experience in developing and deploying Power Apps on a global scale Strong experience in designing, developing, and implementing efficient, scalable, and maintainable solutions using Power Apps, REACT, Liquid and TailWind Prior experience with Field Services Module and Power Portal Power BI, Power Automate, Power Apps Portals Experience in building reusable components and libraries for future use in Power Apps Experience in conducting code reviews and providing technical guidance and mentorship to junior developers Strong debugging and troubleshooting skills Excellent communication skills and ability to work collaboratively with cross-functional teams Solid understanding of code quality, security, and scalability best practices #LI SW1 #INDEED Hiring Range: $92,600 to $115,700 The hiring range established is the expected range for this position, however the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity. In this position, you will be eligible for Lifelabs annual bonus. Employee Benefits: In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. Retirement Savings: The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs. Vacation Entitlement: In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year. Employee Wellness: LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. Employee Giving program: Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits. We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers. In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected]. Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations. Job Segment: Pre-Sales, Software Engineer, Equity, Counseling, Computer Science, Sales, Engineering, Finance, Healthcare, Technology

Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety First. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being Believe in helping you build your career through our Aecon University and Leadership Programs Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibility by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! Aecon-EBC General Partnership (AEGP) is a partnership consisting of Aecon and EBC to deliver the John Hart Dam Seismic Upgrade. BC Hydro awarded AEGP the $245 million dollar contract. The goal of the project is to provide safe and reliable power to the communicates of Vancouver Island. This position is located in Campbell River, British Columbia and the crew is working a 5 days on/2 days off schedule. What Youll Do Here: Work closely with filed team to understand their need and prepare concept, design for all required temporary structures. Collaborate with external engineers and internal team to create detailed technical drawings and schematics. Complete temporary works designs to include concrete formwork, critical lift plans, worker access, etc. Create and finalize shop fabrication drawings including custom fabrication and design. Material take off and generation of bill of materials. Conduct quality checks on completed work to identify any errors or discrepancies. Support all projects through the fabrication process or temporary and permanent steel structures. Design, plan and supervision of all structural work. Provides status and progress reports to customer, project team, and management. Interface with client representatives, design engineers, consultants, other contractors, etc. Ensure project is constructed in accordance with QA Programs and project quality. All other duties as assigned. What You Bring to the Team: Post secondary education in Civil Engineering. Professional engineer (P.Eng) required. Minimum 3 5 years structural experience, preferably working on large infrastructure projects. Experience on Hydroelectric Dams would be considered an asset. Working knowledge of Worksafe BC regulations. Excellent interpersonal, communication (both oral and written) skills. Strong Interpersonal skills in communicating with a large team. Organizational and time management skills. Ability to prioritize and multi-task/ Service orientated. Thrive in a fast-paced environment. The expected pay range for this position is $110,000 - $130,000. Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.

Job SummaryJob DescriptionWhat Is The Opportunity? We are looking to expand our Digital team at RBC. If you are looking for an exciting, high-growth opportunity with a leading financial institution that is accelerating cloud native area this could be the job for you. Are you looking for a chance to make a difference? Are you someone who embraces change?We are looking for an individual who exemplifies the attributes of a leader, mentor and decision-maker. We are currently building out our SRE team, with the goal being to provide expertise and tooling to manage the health, security, and availability of their applications in production. We work with other teams to provide guidance throughout the lifecycle of building, deploying, and operating the application.What Will You Do? Run the production environment by monitoring availability and taking a holistic view of system healthBuild tools to manage platform infrastructure and applicationsDebug production issues across services and levels of the stack and provide primary operational support and engineering for multiple large distributed software applicationsHelp adopt and drive the tool creation for application health monitoring and alerting.Improve reliability, quality, and time-to-market of our suite of software solutionsMeasure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of application team needs, and innovating to continually improveGather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.Participate in system design consulting, platform management, and capacity planning.Create sustainable systems and services through automation and uplifts.Balance feature development speed and reliability with well-defined service level objectives.What Do You Need To Succeed?Must have: Overall, 4-6 years of support experience in Openshift, Azure & Kubernetes.4-5 years of experience as an SRE supporting multiple applications and very strong programming skills in Java/SpringBoot/Python.Oracle and SQL database operational experience in the cloud/on-premise and writing/understanding database queries (SQL and/or No-SQL) and Object Oriented design and developmentExposure to UCD, PCF (Pivotal Cloud Foundry), and GitHub is desirableHaving a good overall understanding of networking-related areas like certificates, load balancers etc.Monitoring using Splunk, Dynatrace, RUM, Grafana & other related toolsExperience with the operational aspects of software systems such as monitoring, centralized logging, and alerting.Experience in micro-services, public cloud (Azure preferred) & container technologies and working knowledge of Mainframes & JCL is nice to haveNice-to-have:Knowledge of public cloud (Microsoft Azure and AWS) and private cloud (OpenShift) platforms and development of applications in multi-cloud, hybrid environmentsKnowledge of containers and orchestration (e.g: Docker, Kubernetes)Whats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging work#LI-POST#LI-Hybrid#TECHPJJob SkillsCritical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical TroubleshootingAdditional Job DetailsAddress:RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity:TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Technology and OperationsJob Type:RegularPay Type:SalariedPosted Date:2024-03-15Application Deadline:2024-04-29Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Microsoft is embarking on a new effort to address the growing needs of employees around the world. We are building the Microsoft Viva product suite to address the fundamental shift in how people work, build their career, and find meaning in their workplace. Employee engagement is in flux as a result of economic, demographic, and societal changes. People want to be excited about their work, be connected to their company culture, understand how to succeed, and feel supported across a spectrum of onboarding, skilling, coaching and mentoring. The broader Viva product family is dedicated to examining the employee journey and delivering software and services to make it better.  This role on the Viva Trust team focuses on Viva Goals, which helps drive accountability, transparency, and alignment on goals across organizations. As part of Viva, we have a once in a lifetime opportunity to build a massive business from the ground up and bring purpose, happiness, and productivity to millions. About this jobThe Viva Trust team is responsible for enabling Security, Privacy, Responsible AI and Compliance to be one of the top networks in the world. Our Mission is to build trust with both external and internal customers. We accomplish this by listening to the needs of our customers and creating solutions that are secure, Private by design and compliant. We are seeking to hire a Senior Application Security Engineer for our Vancouver, BC location. As an engineer on the team, you will be responsible for securing new features including integration features with other products in the M365 suite, ensuring they are compliant with Global regulations and ensure Privacy is shifted left in the process. Our culture is inclusive, casual, and high energy; our team members come from diverse backgrounds and are grounded in our customer needs. This is a fantastic opportunity to build services and experiences that millions of people worldwide will use at home, at school, at work, and across their daily lives.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.Individual Contributor

Provide French bilingual customer support for an insurance client through the Arise Platform.If you speak English and French, have experience providing support for insurance products and you’re looking to earn income but need flexibility, this opportunity could be just what you’re looking for. Work from home, use your expertise and earn money on a flexible schedule – all from home through the Arise Platform.The Arise Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the Platform, you can provide remote customer support; earning extra revenue while saving time and money on costs associated with working outside of the home.The Arise Platform has various well-known clients immediately available so you can start earning money in a few weeks. With this program, you’ll provide telephone customer support for an insurance client, answering all inquiries related to products or services. Benefits of signing up to use the Arise Platform:Work from the comfort and convenience of homeSchedule work around your life, family and prioritiesSave money, time, and headaches by avoiding rush hour and commuting costsEarn additional income on a flexible scheduleA day in the life providing Insurance Sales and Support through the Platform:Support customers calling with insurance questions, in both English and FrenchMake changes to existing policies such as processing cancellations or refunds of purchased policies.Interpret policies and provide benefit information to customers.What It Takes to Succeed: You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.About Arise:Arise connects small home-based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support opportunities you wish to service and create your own schedule from the comfort of home.Learn more at AriseWorkFromHome.com**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.**

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob Description Senior Site Reliability Engineer Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for high-reaching people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. Job Description Do you want to be part of a team that redefines how we get work done? We are changing the way we develop, and we want you to be part of it! We are growing, with the directive to power extraordinary customer and employee experiences through software and engineering skills. The customer is at the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering engineers with the resources to solve critical problems for the future of the business, which is why we need you. We are seeking a self-motivated Senior Site Reliability Engineer in our Identity and Access Management space, who is obsessed with delivering value, is forward-thinking, and excited to see the successful implementation of the products delivered. As the Senior Site Reliability Engineer, you will: Provide hands on SRE leadership, run the production environment by monitoring availability and taking a comprehensive view of system health Build software and systems to manage platform infrastructure and applications Drive transformation by automating existing processes, improving reliability, quality, and time-to-market of our suite of software solutions Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement Provide primary operational support and engineering for multiple large-scale distributed software applications Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding Lead technology currency, drive innovation with introducing automation (server patching, certificate management, compliance, etc.) Create sustainable systems and services through automation and uplifts, set vision for SRE practice including but not limited to monitoring, alerts, self-healing, reliability testing, chaos engineering Partner with development teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning Balance feature development speed and reliability with well-defined service-level objectives You will bring and continuously build upon the following skills: 5+ years SRE experience working in or leading complex enterprise implementationsAn entrepreneurial spirit and comfort working within a rapidly changing startup environment; you love the challenge of working on a small team and being part of a larger movement to change the engineering culture of an enterprise Advanced knowledge of following SRE practices Shell scripting GitOps, Jenkins, Terraform Azure, Azure Kubernetes, Linux, Docker Dynatrace, New Relic, Prometheus, Grafana, Azure Monitor Chaos Engineering Strong Kubernetes and AKS exposure Azure Automation (Nice to have) Familiarity with agile and DevOps principles, test-driven development, continuous integration, and other Software Engineering best practices to accelerate the delivery and quality of new features Eagerness to learn emerging technologies and understanding how they will impact what comes next A capacity for constant learning from both success and failure, remaining open to change and continuous improvement Excellent organizational and problem-solving abilities that enable you to manage through the creative process Strong verbal and written communication with the ability to effectively articulate and communicate technical vision, possibilities, and outcomes to engineering leadership Nice to have: In-depth hands-on experience in Azure Automation Certified Kubernetes Application Developer (CKAD)/Certified Kubernetes Administrator (CKA) Microsoft Azure certification What can we offer:Competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities.Our commitment:Values-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity, and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all partners and has a positive social and environmental impact. About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationWaterloo, OntarioSalary range is expected to be between$92,190.00 CAD - $171,210.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

Provide French bilingual customer support for an insurance client through the Arise Platform.If you speak English and French, have experience providing support for insurance products and you’re looking to earn income but need flexibility, this opportunity could be just what you’re looking for. Work from home, use your expertise and earn money on a flexible schedule – all from home through the Arise Platform.The Arise Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the Platform, you can provide remote customer support; earning extra revenue while saving time and money on costs associated with working outside of the home.The Arise Platform has various well-known clients immediately available so you can start earning money in a few weeks. With this program, you’ll provide telephone customer support for an insurance client, answering all inquiries related to products or services. Benefits of signing up to use the Arise Platform:Work from the comfort and convenience of homeSchedule work around your life, family and prioritiesSave money, time, and headaches by avoiding rush hour and commuting costsEarn additional income on a flexible scheduleA day in the life providing Insurance Sales and Support through the Platform:Support customers calling with insurance questions, in both English and FrenchMake changes to existing policies such as processing cancellations or refunds of purchased policies.Interpret policies and provide benefit information to customers.What It Takes to Succeed: You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.About Arise:Arise connects small home-based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support opportunities you wish to service and create your own schedule from the comfort of home.Learn more at AriseWorkFromHome.com**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.**

Provide French bilingual customer support for an insurance client through the Arise Platform.If you speak English and French, have experience providing support for insurance products and you’re looking to earn income but need flexibility, this opportunity could be just what you’re looking for. Work from home, use your expertise and earn money on a flexible schedule – all from home through the Arise Platform.The Arise Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the Platform, you can provide remote customer support; earning extra revenue while saving time and money on costs associated with working outside of the home.The Arise Platform has various well-known clients immediately available so you can start earning money in a few weeks. With this program, you’ll provide telephone customer support for an insurance client, answering all inquiries related to products or services. Benefits of signing up to use the Arise Platform:Work from the comfort and convenience of homeSchedule work around your life, family and prioritiesSave money, time, and headaches by avoiding rush hour and commuting costsEarn additional income on a flexible scheduleA day in the life providing Insurance Sales and Support through the Platform:Support customers calling with insurance questions, in both English and FrenchMake changes to existing policies such as processing cancellations or refunds of purchased policies.Interpret policies and provide benefit information to customers.What It Takes to Succeed: You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.About Arise:Arise connects small home-based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support opportunities you wish to service and create your own schedule from the comfort of home.Learn more at AriseWorkFromHome.com**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.**

Provide French bilingual customer support for an insurance client through the Arise Platform.If you speak English and French, have experience providing support for insurance products and you’re looking to earn income but need flexibility, this opportunity could be just what you’re looking for. Work from home, use your expertise and earn money on a flexible schedule – all from home through the Arise Platform.The Arise Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the Platform, you can provide remote customer support; earning extra revenue while saving time and money on costs associated with working outside of the home.The Arise Platform has various well-known clients immediately available so you can start earning money in a few weeks. With this program, you’ll provide telephone customer support for an insurance client, answering all inquiries related to products or services. Benefits of signing up to use the Arise Platform:Work from the comfort and convenience of homeSchedule work around your life, family and prioritiesSave money, time, and headaches by avoiding rush hour and commuting costsEarn additional income on a flexible scheduleA day in the life providing Insurance Sales and Support through the Platform:Support customers calling with insurance questions, in both English and FrenchMake changes to existing policies such as processing cancellations or refunds of purchased policies.Interpret policies and provide benefit information to customers.What It Takes to Succeed: You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.About Arise:Arise connects small home-based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support opportunities you wish to service and create your own schedule from the comfort of home.Learn more at AriseWorkFromHome.com**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.**

Provide French bilingual customer support for an insurance client through the Arise Platform.If you speak English and French, have experience providing support for insurance products and you’re looking to earn income but need flexibility, this opportunity could be just what you’re looking for. Work from home, use your expertise and earn money on a flexible schedule – all from home through the Arise Platform.The Arise Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the Platform, you can provide remote customer support; earning extra revenue while saving time and money on costs associated with working outside of the home.The Arise Platform has various well-known clients immediately available so you can start earning money in a few weeks. With this program, you’ll provide telephone customer support for an insurance client, answering all inquiries related to products or services. Benefits of signing up to use the Arise Platform:Work from the comfort and convenience of homeSchedule work around your life, family and prioritiesSave money, time, and headaches by avoiding rush hour and commuting costsEarn additional income on a flexible scheduleA day in the life providing Insurance Sales and Support through the Platform:Support customers calling with insurance questions, in both English and FrenchMake changes to existing policies such as processing cancellations or refunds of purchased policies.Interpret policies and provide benefit information to customers.What It Takes to Succeed: You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.About Arise:Arise connects small home-based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support opportunities you wish to service and create your own schedule from the comfort of home.Learn more at AriseWorkFromHome.com**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.**

Provide French bilingual customer support for an insurance client through the Arise Platform.If you speak English and French, have experience providing support for insurance products and you’re looking to earn income but need flexibility, this opportunity could be just what you’re looking for. Work from home, use your expertise and earn money on a flexible schedule – all from home through the Arise Platform.The Arise Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the Platform, you can provide remote customer support; earning extra revenue while saving time and money on costs associated with working outside of the home.The Arise Platform has various well-known clients immediately available so you can start earning money in a few weeks. With this program, you’ll provide telephone customer support for an insurance client, answering all inquiries related to products or services. Benefits of signing up to use the Arise Platform:Work from the comfort and convenience of homeSchedule work around your life, family and prioritiesSave money, time, and headaches by avoiding rush hour and commuting costsEarn additional income on a flexible scheduleA day in the life providing Insurance Sales and Support through the Platform:Support customers calling with insurance questions, in both English and FrenchMake changes to existing policies such as processing cancellations or refunds of purchased policies.Interpret policies and provide benefit information to customers.What It Takes to Succeed: You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.About Arise:Arise connects small home-based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support opportunities you wish to service and create your own schedule from the comfort of home.Learn more at AriseWorkFromHome.com**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.**

Provide French bilingual customer support for an insurance client through the Arise Platform.If you speak English and French, have experience providing support for insurance products and you’re looking to earn income but need flexibility, this opportunity could be just what you’re looking for. Work from home, use your expertise and earn money on a flexible schedule – all from home through the Arise Platform.The Arise Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the Platform, you can provide remote customer support; earning extra revenue while saving time and money on costs associated with working outside of the home.The Arise Platform has various well-known clients immediately available so you can start earning money in a few weeks. With this program, you’ll provide telephone customer support for an insurance client, answering all inquiries related to products or services. Benefits of signing up to use the Arise Platform:Work from the comfort and convenience of homeSchedule work around your life, family and prioritiesSave money, time, and headaches by avoiding rush hour and commuting costsEarn additional income on a flexible scheduleA day in the life providing Insurance Sales and Support through the Platform:Support customers calling with insurance questions, in both English and FrenchMake changes to existing policies such as processing cancellations or refunds of purchased policies.Interpret policies and provide benefit information to customers.What It Takes to Succeed: You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.About Arise:Arise connects small home-based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support opportunities you wish to service and create your own schedule from the comfort of home.Learn more at AriseWorkFromHome.com**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.**

Provide French bilingual customer support for an insurance client through the Arise Platform.If you speak English and French, have experience providing support for insurance products and you’re looking to earn income but need flexibility, this opportunity could be just what you’re looking for. Work from home, use your expertise and earn money on a flexible schedule – all from home through the Arise Platform.The Arise Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the Platform, you can provide remote customer support; earning extra revenue while saving time and money on costs associated with working outside of the home.The Arise Platform has various well-known clients immediately available so you can start earning money in a few weeks. With this program, you’ll provide telephone customer support for an insurance client, answering all inquiries related to products or services. Benefits of signing up to use the Arise Platform:Work from the comfort and convenience of homeSchedule work around your life, family and prioritiesSave money, time, and headaches by avoiding rush hour and commuting costsEarn additional income on a flexible scheduleA day in the life providing Insurance Sales and Support through the Platform:Support customers calling with insurance questions, in both English and FrenchMake changes to existing policies such as processing cancellations or refunds of purchased policies.Interpret policies and provide benefit information to customers.What It Takes to Succeed: You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.About Arise:Arise connects small home-based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support opportunities you wish to service and create your own schedule from the comfort of home.Learn more at AriseWorkFromHome.com**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.**