HLS Therapeutics, Inc. specializes in innovative therapies for cardiovascular and central nervous system disorders, striving to improve patient outcomes and healthcare standards.As a Customer Service Representative, you'll be pivotal in ensuring top-notch satisfaction for healthcare professionals, patients, and partners.Key Responsibilities:Handle inquiries via phone, email, and other channels promptly and professionally.Provide accurate information on products, services, and programs.Assist with order processing and issue resolution efficiently.Maintain detailed records and collaborate with cross-functional teams.Qualifications:High school diploma or equivalent required; bachelor's degree preferred.Previous customer service experience in healthcare or pharmaceuticals preferred.Strong communication, problem-solving, and organizational skills.

Customer service WFM

Company Confidential, Newfoundland and Labrador, NL

Customer service WFM

HLS Therapeutics, Inc, Prince Edward Island, PE

PHARM 04 - PT Drug Shortages Task Team Lead - Closing date extended

BC Public Service, Victoria, BC

Posting Title PHARM 04 - PT Drug Shortages Task Team Lead - Closing date extended Position Classification Pharmacist 4 Union PEA Work Options Hybrid Location Multiple Locations, BC CA (Primary)New Westminster, BC V3M 6H8 CAVictoria, BC V9B 6X2 CASalary Range $92,055.05 - $122,390.12 annually, plus 3% recruitment and retention adjustment (RRA). Close Date 4/29/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Health Ministry Branch / Division Pharmaceutical, Laboratory & Blood Services Division (PLBSD),Clinical Services & Evaluation (CSE) Job Summary Bring your vision, leadership, and strategic planning skills to this important rolePharmaceutical care, laboratory and blood services are essential to improving the health and wellness of citizens in BC. Rising costs, increasing demands by patients for more affordable, accessible, and convenient care as well as macro trends are increasing the need for system-wide change. In response, the Pharmaceutical, Laboratory & Blood Services Division (PLBSD) within the BC Ministry of Health has expanded its mandate to play a stronger role in driving excellence in pharmaceutical care, laboratory, and blood services across the province. This mandate includes "overseeing the provisioning, management and optimal use of pharmaceuticals, laboratory and blood services, related systems, and services to improve patient outcomes in the BC Health System."Acting as the chair of the Provincial/Territorial (PT) Drug Shortages Task Team, the Pharmacist, PT Drug Shortages Team Lead, collaborates with Health Canada and representatives from Canadian provinces and territories to address, manage and resolve national drug shortages on an operational level. Reporting to the Director, National Drug Shortages Portfolio, this position also provides clinical advice and leads engagement with clinical experts across Canada on matters related to drug shortages.Job Requirements: Bachelor of Science degree in Pharmacy, B.Sc.(Pharm) or an entry-to-practice Doctor of Pharmacy AND a minimum of 3 years *related experience. Must be a pharmacist licensed to practice in a Canadian jurisdiction or able to complete the registration within the first 90 days of employment. *Related experience must include three years in each of the following: Experience working in a variety of clinical pharmacy practice settings (e.g. acute care, community pharmacy, primary care, long-term care, etc.). Experience developing partnerships and collaborating with diverse partners. Clinical experience with a pharmaceutical supply chain in community, hospital and other healthcare settings. Experience with federal / provincial / territorial initiatives in supply chain management. Experience with pharmaceutical policy development. Experience with the Canadian pharmaceutical distribution process and public drug insurance plans. Preference may be given to applicants with any of the following: Advanced degree (e.g. master's or doctorate related to pharmacy) or completion of accredited Canadian hospital pharmacy residency program. Experience working on projects, initiatives and services related to pharmaceutical supply chain and/or drug shortages. Experience working on pan-Canadian healthcare topics or issues. Applicants who identify as Indigenous (First Nations, Métis, or Inuit). For questions regarding this position, please contact [email protected] About this Position: Amendment (April 15, 2024): Posting closing date amended to (April 29, 2024). There is a similar position posted under Req 112196, Pharmacist, Prov Pharm Supply Chain . Please apply to each position you are interested in. Flexible work options are available; this position may be able to work up to four (4) days at home per week subject to an approved telework agreement. An eligibility list may be established to fill both current and/or future permanent vacancies. This position can be based out of any of the location(s) listed above. Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service offers a healthy work/life balance, excellent benefits, including one of the best pension plans available, and a variety of opportunities for career learning and development. Regular, full time Professional Employee Association members are also entitled to 7% allowance in Lieu of Overtime Shiftwork and Standby (taken as time or money), have a 35 hour work week, and 4 weeks' annual paid leave entitlement. To find out more, explore What the BC Public Service offers You How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Health Services

PHARM 04 - PT Drug Shortages Task Team Lead - Closing date extended

BC Public Service Agency, Vancouver, BC

Posting Title PHARM 04 - PT Drug Shortages Task Team Lead - Closing date extended Position Classification Pharmacist 4 Union PEA Work Options Hybrid Location Multiple Locations, BC CA (Primary)New Westminster, BC V3M 6H8 CAVictoria, BC V9B 6X2 CA Salary Range $92,055.05 - $122,390.12 annually, plus 3% recruitment and retention adjustment (RRA). Close Date 4/29/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Health Ministry Branch / Division Pharmaceutical, Laboratory & Blood Services Division (PLBSD),Clinical Services & Evaluation (CSE) Job Summary Bring your vision, leadership, and strategic planning skills to this important role Pharmaceutical care, laboratory and blood services are essential to improving the health and wellness of citizens in BC. Rising costs, increasing demands by patients for more affordable, accessible, and convenient care as well as macro trends are increasing the need for system-wide change. In response, the Pharmaceutical, Laboratory & Blood Services Division (PLBSD) within the BC Ministry of Health has expanded its mandate to play a stronger role in driving excellence in pharmaceutical care, laboratory, and blood services across the province. This mandate includes overseeing the provisioning, management and optimal use of pharmaceuticals, laboratory and blood services, related systems, and services to improve patient outcomes in the BC Health System. Acting as the chair of the Provincial/Territorial (PT) Drug Shortages Task Team, the Pharmacist, PT Drug Shortages Team Lead, collaborates with Health Canada and representatives from Canadian provinces and territories to address, manage and resolve national drug shortages on an operational level. Reporting to the Director, National Drug Shortages Portfolio, this position also provides clinical advice and leads engagement with clinical experts across Canada on matters related to drug shortages. Job Requirements: Bachelor of Science degree in Pharmacy, B.Sc.(Pharm) or an entry-to-practice Doctor of Pharmacy AND a minimum of 3 years *related experience. Must be a pharmacist licensed to practice in a Canadian jurisdiction or able to complete the registration within the first 90 days of employment. *Related experience must include three years in each of the following: Experience working in a variety of clinical pharmacy practice settings (e.g. acute care, community pharmacy, primary care, long-term care, etc.). Experience developing partnerships and collaborating with diverse partners. Clinical experience with a pharmaceutical supply chain in community, hospital and other healthcare settings. Experience with federal / provincial / territorial initiatives in supply chain management. Experience with pharmaceutical policy development. Experience with the Canadian pharmaceutical distribution process and public drug insurance plans. Preference may be given to applicants with any of the following: Advanced degree (e.g. masters or doctorate related to pharmacy) or completion of accredited Canadian hospital pharmacy residency program. Experience working on projects, initiatives and services related to pharmaceutical supply chain and/or drug shortages. Experience working on pan-Canadian healthcare topics or issues. Applicants who identify as Indigenous (First Nations, Mtis, or Inuit). For questions regarding this position, please contact [email protected] About this Position: Amendment (April 15, 2024): Posting closing date amended to (April 29, 2024). There is a similar position posted under Req 112196, Pharmacist, Prov Pharm Supply Chain. Please apply to each position you are interested in. Flexible work options are available; this position may be able to work up to four (4) days at home per week subject to an approved telework agreement. An eligibility list may be established to fill both current and/or future permanent vacancies. This position can be based out of any of the location(s) listed above. Employees of the BC Public Service must be located in BC at the time of employment. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452. The BC Public Service offers a healthy work/life balance, excellent benefits, including one of the best pension plans available, and a variety of opportunities for career learning and development. Regular, full time Professional Employee Association members are also entitled to 7% allowance in Lieu of Overtime Shiftwork and Standby (taken as time or money), have a 35 hour work week, and 4 weeks annual paid leave entitlement. To find out more, explore What the BC Public Service offers You How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process. Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete. Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Health Services

Customer Service Representative and Sample Management (Temporary) - Eurofins Cosmetics and Personal Care, Inc.

Eurofins, Toronto, ON

Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years. Job DescriptionReporting to the Team Lead, this position is responsible for fulfilling all customer service responsibilities and coordinate stability studies to support the Cosmetics Division laboratories. This position is responsible for providing exceptional customer service to the company’s current and future clients. Reflecting a positive and professional image of the company is a crucial requirement of this position. The incumbent will be experienced in handling a wide range of customer service and support-related tasks and will be able to work independently with minimal supervision.OVERALL OBJECTIVES AND RESPONSIBILITIESLiaise with company customers through phone, e-mail and in person;Maintain superior customer relations;Manage customer scheduling of projects;Coordinate project tracking and client management;Create new client accounts and link standard quotations from com LIMS;Follow up Coupa orders;Retrieve and archive C of As;Registration of samples and ensuring complete sample information for lab;Coordination of stability projects, including initiating studies and retain samples for lab testingInvoice administration;Variety of administrative duties including filing, faxing, photocopying, on-line administration, shipping (including but not limited to sending lab supplied to clients);Creating memos;Verifying information on on-going projects;Handling other duties promoting the achievement of customer service and business goals including internal sales;Ensure regulatory compliance;Other tasks as requested by supervisor. Qualifications EDUCATIONHigh school diploma required; college or university accreditation or science background is an asset;QUALIFICATIONSMinimum of 3-5 years' customer service experience.Additional QualificationsMust speak and write English fluently;Extremely high level of accuracy and strong attention to detail;Must be articulate and possess excellent communication skills, both written and verbal;A high level of professionalism and confidentiality is crucial to this role;Professional, friendly, and courteous in all interactions, whether with customers or co-workers;High energy with strong initiative, flexibility, resourcefulness and a can-do attitude;Hands-on attitude;Excellent organizational skills;Strong customer service skills;Ability to work independently, while supporting a collaborative, team-based department;Ability to multitask and remain calm under pressure in a fast-paced environment;High level of professionalism, maturity, good judgment, and discretion when dealing in confidential matters;Must be proactive, self-disciplined, and able to demonstrate a high level of productivity;Demonstrated satisfactory work performance and attendance record;Willingness to learn with the ability to retain information quickly and apply knowledge to various scenarios.Technical SkillsExceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel)Develop proficiency with eLIMS.WORKING CONDITIONS: This position will be working in an office environment within the lab. Moderate level of activity and some light lifting requirements to fulfill any required administrative duties such as filing and photocopying.Shift work and overtime may be required, as well as working periodic weekends and/or evenings. Additional InformationAccommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at www.eurofins.ca.As a Eurofins employee, you will become part of a company that has received international recognition as a great place to work. To learn more about Eurofins, please explore our website at www.eurofins.caWe thank all applicants within commuting distance of GTA, Ontario for showing an interest in this position. Only those selected for an interview will be contacted.NO AGENCIES, CALLS OR EMAILS PLEASE

Bilingual Customer Service Representative (English/French)

APOTEX, North York, ON

About Apotex Inc. Apotex Inc. is a proudly Canadian, global pharmaceutical company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 8,000 people worldwide in manufacturing, R&D, and commercial operations. Apotex Inc. exports to more than 100 countries and territories and operates in more than 45 countries, with a significant presence in Canada, the US, Mexico, and India. Through vertical integration, Apotex is comprised of multiple divisions and affiliates including Apotex Inc., focused on generics; Apobiologix, a division of Apotex Inc. focused on biosimilar development; Aveva, an affiliate of Apotex Inc. fully integrated global developer and manufacturer of complete transdermal solutions; Apotex Consumer Products, a division of Apotex Inc. focused on brand name products; and Global Active Pharmaceutical Ingredients (GAPI), a division of Apotex Inc. focused on the manufacturing of active pharmaceutical ingredients (API) for Apotex and third parties. For more information visit: www.apotex.com. Job Summary Act as a “customer advocate” serving within Domestic Order Desk/Customer Service by demonstrating a good level of knowledge and professionalism with focus on improving the customer experience. Responsible for providing customers with prompt and efficient order processing and inquiry/complaint handling, while developing and maintaining effective working relationships with both internal and external stakeholders to support the business.Job Responsibilities Provide professional and efficient best in class service while entering, processing, verifying releasing and/or resolving customer issues including invoicing, shipping errors, lost shipments etc. Responsible for receiving, assessing, processing all Purchase Orders/Electronic Data Interchange (EDI) into SAP, with strong focus on service and required delivery dates. Where required, bring forward concerns/issues to management and implement accordingly. Receive and process orders, including Third Party, via right fax, mail, on-line, phone, etc. ensuring they are processed in an efficient, timely and professional manner while meeting customer required delivery dates. Work closely with Customer Service Representative - Quality Complaints and Key Accounts to assist and backup as required. Provide accurate, up to date product availability and pricing information to customers as aligned with corporate reports and systems to fulfil orders. Provide detailed analysis for unfulfilled orders and compose reports, for prioritization of orders/products when necessary. (Customer Backorder Reports). Liaise with Credit team to ensure orders are released accurately/efficiently. Provide clear communication to customers and Sales Representatives in cases where orders are on hold due to credit issues. Process claims for expired return claims, damages, over/under etc. via SAP/Sales Force as required and ensure accuracy of documentation and file accordingly. Manage permits for Controlled Substance/Precursor/Suspicious Order Monitoring (SOM). Ensure process is followed in accordance with Health Canada and appropriate SOPs, procedures/guidelines. As required, work closely with QA Recall team to coordinate/communicate product recalls both with internal departments and customers and ensure appropriate SOPs/procedures are followed. Support inquiries from Distribution, Accounts Receivable, Sales, Marketing, etc. and ensure detailed records are maintained upon completion of investigation for credits, debits, returns etc. Conduct regular audits to identify/manage all exceptions that can impact customer experience such as price discrepancies, credit blocks, duplicate orders, customer profile changes etc. and ensure they are updated accordingly in SAP. Conduct review of open cases logged in the Domestic Customer Service Database and manage assigned cases. Where required, escalate cases at risk of delay to management. Coordinate bulk shipments by requesting Bulk Yield Sheets to calculate final bulk quantities. Input bulk pail details in SAP to provide accurate shipping instructions to Warehouse/Distribution. Ensure hardcopy records (purchase orders, precursor, controlled substance licenses/permits, correspondence etc.) are properly maintained and filed. Recommend and/or participate in the development or revision of internal policies, procedures and standards. Work in a safe manner collaborating as a team member to achieve all outcomes. Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion. Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies. All other relevant duties as assigned. Job Requirements Education Minimum College Education preferred Knowledge, Skills and Abilities Fluency in French required for Bilingual role Strong written and oral communication skills Proficient with ERP/MRP concepts and applications Proficient with Microsoft applications Strong organization skills and attention to detail Good analytical and decision-making skills an asset Ability to be an independent decision maker Experience Previous Customer Service and Call Centre experience an asset 3-5 years experience in a Customer Service oriented role, with strong interpersonal skills Excellent written and verbal English communication skills Ability to work well during peak pressure periods Ability to work in a team environment At Apotex, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. Apotex offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview or testing, please advise us if you require an accommodation.