Overview of salaries statistics of the profession "Wireless Sales Representative in Canada"

DescriptionJob Duties • Conduct technical meetings with customers and resellers to highlight Fortinet Operational Technologies and Critical Infrastructure Security Solutions • Provide pre-sales technical support to Fortinet Pre-Sales Engineers, Fortinet Sales representatives, Fortinet resellers and distributors, in order to positively influence sales within the region covered (Latin America and the Caribbean). • Travel within the assigned territory (Latin America and the Caribbean) to ensure all Fortinet Pre-Sales Engineers, distributors, partners and customers, get the appropriate level of attention and care, according to the importance of the accounts. • Coordinate and run demo labs or proof-of-concepts in order to shorten the sales cycle and effectively highlight Fortinet OT advantages over competitors. • Create/Modify/Translate competitive documentation that can show in a convincing way, why Fortinet to integration of Fortinet' solutions for Operational Technology and Critical Infrastructure Security Solutions have a superior technology versus competitors, highlighting benefits to customers. • Give proper follow-up to VIP projects and promptly report any advances or potential issues, so the sales counterpart can be aware and proactively work on the next step. • Provide assistance on support cases, when customer relevance or project importance demands so. • Assist Fortinet Pre-Sales engineers and Fortinet resellers to perform technical design of Operational Technology and Critical Infrastructure Security Solutions for customers. Recommend the best technical solution for a given scenario, in order to provide high quality products and services to Fortinet customers. • Review product reference architecture and functional specification, design and execute test plan to ensure field success of a real-world deployed solution. • Support educational efforts (both in-classroom and remote via Webinars) targeted to keep a high degree of knowledge about Fortinet's OTCIS solutions, to Fortinet Pre-Sales engineers, partners, resellers, and distributor base. • Create technical documents and/or presentations that can help the partner base to perform better/quicker/more impressive demonstrations, to effectively show Fortinet's Operational Technology and Critical Infrastructure Security Solutions • Create/Modify/translate presentations as needed to effectively deliver Fortinet's message to any type of audience. • Be a spokesperson, appropriately representing the company at public conferences, media and partner/Fortinet driven events. • Work with Corporate and Field Marketing teams, to help understand specific market needs to drive the appropriate activities that can impact positively market's perception towards Fortinet. • Participate and be part of the feedback process to Research and Development, on information that flows from customers, partners, and distributors, regarding potential improvements in Fortinet product line. • Be part of the internal engineering communities (Tech Teams, mailing lists, Partner Forums) and assist others within or outside the region, to make Fortinet more successful as a company. • Take internal or external trainings as needed (including self-training modules) in order to keep product knowledge at the best possible, and be an expert resource for resellers, partners, distributors and other peers. Job Experience / Abilities Required: • Deep technical knowledge on computer networks and Internet security. • Conversant with Operational Technology, Information Technology, L1 to L7 networking, applications, and solutions • Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti-Virus. • Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH. • Strong understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5. • At least 5 years of experience in pre-sales for a network infrastructure or security company. • Must have a strong working knowledge of CIP and their impact on IT, OT, SCADA systems. • Experience in the Utility industry is a plus • Experience as operating systems administrator, either Microsoft Windows Sever or UNIX flavors/variants. • Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI. • Wireless domain experience - RF propagation, 802.11 protocol and security required is a plus • Endpoint and Network Access Control experience is a plus • At least 2 product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus. • At least 2 years of experience on engineering presales activities, including: Sales meetings, Proof-of-concepts, technical trainings, product sizing, solution design, assisting on creating sales proposals (with salespersons) and answering RFPs / public bids. • Previous experience (at least one year) working with End Users on the assigned territory (Latin America and the Caribbean). • Bilingual: Strong oral and written communication skills, both in Spanish/Portuguese and English. Exceptional ability to clearly articulate messages in English and Spanish/Portuguese. • Oral and written communications in a third language Portuguese/Spanish is a plus. • Strong analytical skills oriented to details. • Ability to be autodidact and learn new knowledge areas on his/her own. • Proven track as problem solver. • Highly organized. Capable of working and multi-tasking across multiple projects. • Exceptional presenter. Strong ability to present to audiences of all sizes, either at technical level or management level (up to C-level). • Self-motivated, with ability to work without direct supervision. • Adaptable and flexible, operating in a fast-paced, dynamic environment. • Ability to work and take quick decisions under pressure. • Availability to travel up to 50% of the time. • Availability to travel on short notice. • An independent information/network/computer security certification from CWNP, SANS, (ISC)2, ISACA, BS7799/ISO17799 is a plus. • Experience in Consulting Services for Industries is a plus • Demonstrated experience working on distributed teams is a plus. • Previous experience working with channels and/or with an assigned quota is a plus. Other Job Requirements : Bachelor / Engineering degree on Computer Science, Electronics or Telecommunications granted by a university recognized by the local Education System and/or Education Authority. #LI-KJ1Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security features without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 450,000 customers trust Fortinet to protect their businesses. We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [email protected]. Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Description Job Duties : • Conduct technical meetings with customers and resellers to highlight Fortinet Access Technologies and solutions (Access Points, Controllers, Switches, Network Access Control and End Point applications). • Provide pre-sales technical support to Fortinet Pre-Sales Engineers, Fortinet Sales representatives, Fortinet resellers and distributors, in order to positively influence sales within the region covered (Canada). • Travel within the assigned territory (Canada) to ensure all Fortinet Pre-Sales Engineers, distributors, partners and customers, get the appropriate level of attention and care, according to the importance of the accounts. • Coordinate and run demo labs or proof-of-concepts required by Fortinet Pre-Sales Engineers, in order to shorten the sales cycle and effectively highlight Fortinet advantages over competitors. • Create/Modify/Translate competitive documentation that can show in a convincing way, why Fortinet has a superior technology and product portfolio versus competitors, highlighting benefits to customers. • Give proper follow-up to VIP projects and promptly report any advances or potential issues, so the sales counterpart can be aware and proactively work on the next step. • Provide assistance on Site-Surveys and post-sales support cases, when customer relevance or project importance demands so. • Assist Fortinet Pre-Sales engineers and Fortinet resellers to perform technical design of security access solutions for customers. Recommend the best technical solution for a given scenario, in order to provide high quality products and services to Fortinet customers. • Support educational efforts (both in-classroom and remote via Webinars) targeted to keep a high degree of knowledge about Fortinet's solutions, to Fortinet Pre-Sales engineers, partners, resellers and distributor base. • Create technical documents and/or presentations that can help the partner base to perform better/quicker/more impressive demonstrations, to effectively show Fortinet's Wireless Technologies products strengths. • Create/Modify/translate presentations as needed to effectively deliver Fortinet's message to any type of audience. • Be a spokesperson, appropriately representing the company at public conferences, media and partner/Fortinet driven events. • Work with Corporate and Field Marketing teams, to help understand specific market needs in order to drive the appropriate activities that can impact positively market's perception towards Fortinet. • Participate and be part of the feedback process to Research and Development, on information that flows from customers, partners and distributors, regarding potential improvements in Fortinet product line. • Be part of the internal engineering communities (Tech Teams, mailing lists, Partner Forums) and assist others within or outside the region, in order to make Fortinet more successful as a company. • Take internal or external trainings as needed (including self-training modules) in order to keep product knowledge at the best possible, and be an expert resource for resellers, partners, distributors and other peers. Job Experience / Abilities Required: • Deep technical knowledge on computer networks and Internet security. • Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH. • Strong understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5. • At least 5 years of experience in pre-sales for a network infrastructure, WLAN company. • Wireless domain experience - RF propagation, 802.11 protocol and security required. • Experience as operating systems administrator, either Microsoft Windows Sever or UNIX flavors/variants. • Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI. • At least 2 product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus. • At least 2 years of experience on engineering presales activities, including: Sales meetings, Proof-of-concepts, Technical trainings, product sizing, solution design, assisting on creating sales proposals (with sales persons) and answering RFPs / public bids. • Previous experience (at least one year) working with End Users on the assigned territory ( Canada ). • Oral and written communications in French/Spanish is a plus. • Strong analytical skills oriented to details. • Ability to be autodidact and learn new knowledge areas on his/her own. • Proven track as problem solver. • Highly organized. Capable of working and multi-tasking across multiple projects. • Exceptional presenter. Strong ability to present to audiences of all sizes, either at technical level or management level (up to C-level). • Self-motivated, with ability to work without direct supervision. • Adaptable and flexible, operating in a fast-paced, dynamic environment. • Ability to work and take quick decisions under pressure. • Availability to travel up to 50% of the time. • Availability to travel on short notice. • An independent information/network/computer security certification from CWNP, SANS, (ISC)2, ISACA, BS7799/ISO17799 is a plus. • Demonstrated experience working on distributed teams is a plus. • Previous experience working with channels and/or with an assigned quota, a plus. Other Job Requirements : Bachelor / Engineering degree on Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority. Must be a citizen or be legal resident and have a valid working visa for Canada Must currently live in Toronto or Ottawa. Organizational Direct Reports: None. Reports to: Leandro Werder. Director, Sales Engineering - Secure Access Technologies - Canada, LATAM and Caribbean #LI-KJ1Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security features without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 450,000 customers trust Fortinet to protect their businesses. We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [email protected]. Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

WATERLOO | Urdu Operations Supervisor Position Summary: This position requires the applicant to be fluent in the Urdu language This on-site position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre-sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team supervision and other related duties. Overall Responsibilities : Oversee and supervise a team of agents. Attend required training session for new information and training updates. Acquire and transfer to the team the knowledge of all tools and associated workflow processes Assist in developing and streamlining procedures Coach, motivate, reward, counsel and assist with disciplinary actions as necessary Provide quality service to both internal and external customers - on and off-line. Assist agents with customer interaction on situations requiring special handling - take customer calls. Ensure open flow of communication between agents, supervisors and management. Ensure uniform understanding and adherence to policies, procedures and company programs. Supervise and monitor agent attendance, performance and productivity Prepare and ensure accuracy of reports. Ensure agents are continuously kept abreast of operational changes. Conduct employee briefings and meetings. Assure service level standards are met. Monitor system performance and initiate actions to correct system problems. Conduct agent observation and provide feedback. Assist in the development and tracking of employee incentive programs. Ensure completion of departmental duties/task in the absence of subordinates/co-workers. Perform other duties as assigned. Job Requirements: Knowledge, Skills and Abilities: An assertive, well-organized self-starter with demonstrated sales experience Management experience in customer service (or sales or on-line retail where relevant) desirable A proactive thinker with the ability to anticipate and identify customer needs and decisively solve problems A detail-oriented professional with exceptional written and verbal communication skills Ability Redirect and coach for improvement, and gauge user ability and modify delivery accordingly Demonstrate professional customer service skills: solutions mindset, helping nature, passion for customer service Demonstrate behaviors that support high quality standards Recognize trends and escalate information as appropriate Problem solving skills; linear and troubleshooting Demonstrate a strong customer service orientation and take responsibility to follow up with customers to ensure needs and expectations are satisfied Proven track record of success to motive sales/service professionals and exceed performance metrics Present information effectively and persuasively across various communication channels Problem solving to gather and analyze information and uses it to develop effective solutions; challenge status quo. Tolerate stressful situations well Project a positive and professional image College/Associates Degree or Bachelor's Degree in related field (preferred) Requirements for Work from Home Employees: A separate room/office with a door that can be closed and locked during working hours is required. Guests, family members and others may not be present in the designated office area during working hours Work conditions of the employee's residence (office area) are appropriate and safe and must meet the occupational safety and health standards for work from home employees The designated office area should be reasonably soundproof so that you may work uninterrupted by noise Monitors must be able to be positioned in such a way as to not face ground-level windows Must have a hardwired high-speed home internet connection (DSL, Cable, Fiber) providing a minimum of 10 Mbps download and 2 Mbps upload speeds as verified by a speed test. A wireless connection is not permitted Designated office area must have a surge protected electrical outlet(s) Physical Demands & Work Environment: While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment. Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed. Standard General Security Roles and Responsibilities Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement. Protect company assets, systems, proprietary and confidential information in accordance with Majorel Confidentiality policy and Corporate Information Security Policies and Procedures. Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company's Incident Reporting Process. Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and federal and state requirements.

Position Summary:The Customer Service Representative 1 supports one of the world's leading companies in the construction & heavy equipment industry. You will be responsible to assist existing and prospective customers by determining their support need and facilitating contact with the correct business unit or department. You will conduct outbound calls in support of promotions and special campaigns. Throughout all activities, you will use case management systems and tools to document contacts and facilitate follow-up with customers when applicable. Successful candidates will also utilize special tools to monitor and respond to customers on various social media platforms. Support channels include, but are not limited to, phone, chat, email and social mediaOverall Responsibilities:• Establish appropriate and professional rapport with customers, using discussions to strengthen brand awareness and create follow up opportunities• Respond to general questions and facilitate problem resolution• Provide information and direct inquiries appropriate for the identified customer needs• Accountable to provide complete resolutions to customers through process adherence, including internal/external client documentation• Recognize when to escalate complaints or scenarios falling outside the support boundaries through established process• Must be available to work any shift within the hours of operation• Provides support to customer via phone and email• Track all contacts within the specified systems• Educate customers about specific service and support benefits• Other duties as assignedJob Requirements:Knowledge, Skills & Abilities:• Demonstrated ability to question logically and effectively to identify the root cause of a problem• Ability to be a flexible and adapt to new situations quickly, anticipate the next question/issue, with a focus toward first contact resolution• Demonstrates self-assurance in communicating with customers and possess excellent rapport building skill• Must be fluent in written grammar and spelling and able to communicate in the business writing style in language(s) hired for• Must be fluent in professional verbal communication in language(s) hired for• Excellent written and verbal communication skills in the languages hired for• Understand and comply with all company and departmental rules and regulations, policies and procedures• Must have working knowledge of Microsoft software products; Excel, Word, Outlook, SharePoint• Must be capable of typing at 40 WPM as verified by a formal test• Must be a self-starter, organized, detail oriented and have ability to handle multiple tasks simultaneously• Strong knowledge and experience working with contact tracking and CRM systems• Must be flexible to work all shifts within the department's operating hours• Regular predictable attendance requiredExperience:• High school diploma or equivalent is required• Previous contact centre experience is preferred• Intermediate Windows based PC and software knowledgeRequirements for Work from Home Agents:• A separate room/office with a door that can be closed and locked during working hours is required. Guests, family members and others may not be present in the designated office area during working hours• Work conditions of the employee's residence (office area) are appropriate and safe and must meet the occupational safety and health standards for work from home employees• The designated office area should be reasonably soundproof so that you may work uninterrupted by noise• Monitors must be able to be positioned in such a way as to not face ground-level windows• Must have a hardwired high-speed home internet connection (DSL, Cable, Fiber) providing a minimum of 10 Mbps download and 2 Mbps upload speeds as verified by a speed test. A wireless connection is not permitted• Designated office area must have a surge protected electrical outlet(s)