Overview of salaries statistics of the profession "Airport Information Systems Security Specialist in Canada"

Job Description Technical Support Specialist Vancouver, Canada Avigilon, a Motorola Solutions company, is defining the future of the security industry through innovative end-to-end-solutions. We're changing the landscape of the surveillance industry through advanced award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our recently launched Avigilon Blue cloud service platform. You will have the opportunity to contribute to intelligent camera surveillance systems through cutting edge research and software engineering. Avigilon's solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers. At Avigilon, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact on the safety of people and businesses globally Overview: Reporting to a Technical Support Team Lead, the Technical Support Specialist ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies. Responsibilities: • Maintain a strong understanding of Avigilon software and products, including cameras, servers, and networks. • Troubleshoot Avigilon hardware and software products over the phone and through remote sessions • Concisely document software, hardware, and network information in a case management system • Provide an exceptional customer experience during calls, emails, chat, and customer escalations • Assist customers with installation, operational, maintenance and or training related inquiries for products and applications • Prioritize between tasks including inbound calls, existing case management, live chat, email requests • Diagnoses mechanical, hardware, software and systems failures using established procedures Qualifications: • Experience in a customer service or technical support role • Exceptional skills in problem solving, time management, and verbal/written communication • Self-motivated and focused with a passion for technology and customer satisfaction • Must be able to quickly learn and understand new ideas and concepts Preference will be given to candidates with the following skills and experience: • Technical Support or contact center experience • Degree, Diploma, or certificates in a related discipline • Prior surveillance industry experience • French, Spanish, Portuguese, or Italian fluency We believe that diversity spawns innovation - the more diverse our employees are, the more ideas and talents we have to excel as a leader in the technology sector. If you would like to be part of a dynamic team of people who are ambitious, focused, and hardworking then we look forward to meeting you

Description Location: Montreal, QC, Canada (onsite) Starting Salary: $17.30/hour Branch: Airports North America Category: Unionized (UNIFOR) Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.'' The position is located at the Montreal''Airport.'' Permanent full-time employment is 40 hours per week. The current salary is $17.30/hr as per the collective agreement.'' Position Summary'' The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience. This role includes all premium customer touch points such as check-in, Air Canada Signature Suite, along with traditional personal services. The position is modeled after concierge service found in 5-star hotels. The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers. This includes rebooking flights, answering office emails / phone calls, and resolving customers' complaints. A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy - If it's possible, consider it done''. Key Concierge Activities'' Identify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.'' Ensure system wide personal service'' follow-up through communication with the worldwide network of Air Canada Concierges.'' Greet and assist all high value/high profile customers.'' Offer assistance for any special needs.'' Monitor connections and proactively initiate re-bookings as required.'' Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.'' Qualifications Technical:'' Knowledge and experience as a Customer Experience Specialist - Airport would be considered an asset.'' Superior knowledge of airline service information and airport procedures would be considered an asset.'' Strong knowledge of local city attractions, events, hotels, restaurants and services.'' Ticketing experience would be considered an asset.'' Microsoft office (word, Excel, PowerPoint, and Outlook). Behavioral:'' Excellent customer service skills. Strong desire to consistently exceed customer expectations while providing personalized service. Proactive, take-charge attitude in resolving problems with creative solutions. Good sense of judgment in balancing customer interests with company policy. Superior leadership and people skills with a demonstrated ability to make timely decisions and de-escalate disagreements. Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time. Impeccable grooming, excellent organization skills, strong attention to detail. Excellent attendance record. Willing and able to work in a team environment and be a team player. Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.'' Work Condition: This position will include all concierge work areas and will be utilized as the operation requires including operating Porsche executive cars within the Airport property, to transport our customers between gates, and other tasks as assigned. A valid driver's license (G2) in good standing is required and Airside Vehicle Operators License (AVOP) must be obtained and maintained as an employment requirement. Linguistic Requirements:'' This position requires linguistic fluency. ''Priority will be given to candidates completely fluent in English and French.''Moreover, strong consideration will also be given to candidates fluent in one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese or Greek. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience. Diversity and Inclusion'' Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.'' As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.'' Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.''

Application Deadline: 05/29/2024 Address: 9990 Airport Road Job Family Group: Retail Banking Sales & Service Cultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMOs share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Adheres to audit, regulatory, and compliance policies and follows all standard processes/procedures. Actively searches for sales opportunities to achieve individual sales and profitability goals. Proactively contacts realtors and referral sources identified through the creation of national partnerships and/or creates local partnerships to lead client and realtor discussions and sell real estate lending products and insurance that meet the Banks mortgage growth and profitability objectives. Assists with the implementation of targeted marketing programs, promotions, and other initiatives. Seeks opportunities to expand network by obtaining referrals from existing relationships. Establishes and enhances the Banks community presence by participating in trade shows, conferences, and related events. Serves a customer advocate during application and processing activities. Provides marketing, event coordination, and general administrative support to maintain positive and ongoing contact with their broader referral network. Delivers exceptional customer service that builds trust through expertise, responsive service, and support. Organizes customer appreciation events, seminars, and conference calls. Guides customers throughout mortgage application and processing activities. Partners with branch teams to properly hand off customers to finalize mortgage documentation. Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner. Identifies client needs for banking products (e.g. everyday banking, lending, and investment) and refers to appropriate BMO partners. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides advice and guidance to assigned business/group on implementation of solutions. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Helps determine business priorities and best sequence for execution of business / group strategy. Conducts independent analysis and assessment to resolve strategic issues. Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application. Documents updates in BMOs internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues. Analyzes data and information to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports and dashboards. Provides input into the planning and implementation of operational programs. Engages with third party realtors, lawyers, and related referral sources to create strong relationships that generate referrals for clients requiring real estate lending solutions. Sells real estate lending and insurance products and identifies and initiates cross-sell opportunities and referrals in the best interest of the customer. Verifies mortgage approvals for compliance with regulatory requirements and operational and credit policies. Participates in projects and other activities designed to improve the customer experience. Liaises between clients and various departments across the organization to discuss issues and procedures, and provides mortgage and insurance product support and expertise. Completes all necessary transactional documentation in compliance with security measures. Ensures adherence to all aspects of First Principles our code of Business Conduct and Ethics which deals with individual accountability as it relates to potential conflicts of interest, safeguarding of client information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities. Acts in accordance with regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing Reporting requirements, FCAC consumer provision requirements, and Privacy Act provisions in accordance with Bank Policies & Procedures. Follows security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to fraud, robbery, counterfeiting, money laundering or defalcation. Protects the Banks assets by adhering to all everyday banking, business banking, investment and lending regulations (as appropriate), Policies and Procedures, legal and ethical requirements, process requirements and established risk guidelines. Understands risks and takes appropriate actions as they relate to personal banking, deposit and investment products, including all documentation, and any other requirements to maintain operational integrity. Maintains the confidentiality of both customer and Bank information ensuring compliance with Bank Policies & Procedures. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Basic knowledge of portfolio management and related credit qualification standards, policies, and procedures. In-depth understanding of the mortgage lending process and applicable regulatory requirements. Strong interpersonal, sales, customer service, and negotiation skills. Expert knowledge of self-management and teamwork, personal lending, relationship sales and management. Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management. Strong knowledge of the broader real estate industry and mortgage market. Strong negotiation skills. U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). This position will require a Federal registration with the Nationwide Mortgage Licensing System and Registry. The Bank will instruct you on the registration requirements needed to comply with this requirement. A criminal background review and credit history evaluation will be required for this position as well as restrictions on performing in a real estate agent capacity. Specialized knowledge from education and/or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Compensation & Benefits: 100% Commission role Compensation and Benefits: Pay Type: Commission The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.

Application Deadline: 05/29/2024Address:9990 Airport RoadCultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMO's share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Adheres to audit, regulatory, and compliance policies and follows all standard processes/procedures.Actively searches for sales opportunities to achieve individual sales and profitability goals.Proactively contacts realtors and referral sources identified through the creation of national partnerships and/or creates local partnerships to lead client and realtor discussions and sell real estate lending products and insurance that meet the Bank's mortgage growth and profitability objectives.Assists with the implementation of targeted marketing programs, promotions, and other initiatives.Seeks opportunities to expand network by obtaining referrals from existing relationships.Establishes and enhances the Bank's community presence by participating in trade shows, conferences, and related events.Serves a customer advocate during application and processing activities.Provides marketing, event coordination, and general administrative support to maintain positive and ongoing contact with their broader referral network.Delivers exceptional customer service that builds trust through expertise, responsive service, and support.Organizes customer appreciation events, seminars, and conference calls.Guides customers throughout mortgage application and processing activities.Partners with branch teams to properly hand off customers to finalize mortgage documentation.Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner.Identifies client needs for banking products (e.g. everyday banking, lending, and investment) and refers to appropriate BMO partners.Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.Provides advice and guidance to assigned business/group on implementation of solutions.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Helps determine business priorities and best sequence for execution of business / group strategy.Conducts independent analysis and assessment to resolve strategic issues.Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.Documents updates in BMO's internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues.Analyzes data and information to provide insights and recommendations.Gathers and formats data into regular and ad-hoc reports and dashboards.Provides input into the planning and implementation of operational programs.Engages with third party realtors, lawyers, and related referral sources to create strong relationships that generate referrals for clients requiring real estate lending solutions.Sells real estate lending and insurance products and identifies and initiates cross-sell opportunities and referrals in the best interest of the customer.Verifies mortgage approvals for compliance with regulatory requirements and operational and credit policies.Participates in projects and other activities designed to improve the customer experience.Liaises between clients and various departments across the organization to discuss issues and procedures, and provides mortgage and insurance product support and expertise.Completes all necessary transactional documentation in compliance with security measures.Ensures adherence to all aspects of First Principles our code of Business Conduct and Ethics which deals with individual accountability as it relates to potential conflicts of interest, safeguarding of client information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities.Acts in accordance with regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing Reporting requirements, FCAC consumer provision requirements, and Privacy Act provisions in accordance with Bank Policies & Procedures.Follows security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to fraud, robbery, counterfeiting, money laundering or defalcation.Protects the Bank's assets by adhering to all everyday banking, business banking, investment and lending regulations (as appropriate), Policies and Procedures, legal and ethical requirements, process requirements and established risk guidelines.Understands risks and takes appropriate actions as they relate to personal banking, deposit and investment products, including all documentation, and any other requirements to maintain operational integrity.Maintains the confidentiality of both customer and Bank information ensuring compliance with Bank Policies & Procedures.Focus may be on a business/group.Thinks creatively and proposes new solutions.Exercises judgment to identify, diagnose, and solve problems within given rules.Works mostly independently.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Basic knowledge of portfolio management and related credit qualification standards, policies, and procedures.In-depth understanding of the mortgage lending process and applicable regulatory requirements.Strong interpersonal, sales, customer service, and negotiation skills.Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.Strong knowledge of the broader real estate industry and mortgage market.Strong negotiation skills.U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). This position will require a Federal registration with the Nationwide Mortgage Licensing System and Registry. The Bank will instruct you on the registration requirements needed to comply with this requirement. A criminal background review and credit history evaluation will be required for this position as well as restrictions on performing in a real estate agent capacity.Specialized knowledge from education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Compensation & Benefits: 100% Commission role Grade:5Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

HYBRID position at Toronto, OntarioMust haves:At least 3 years experience must be related to Oracle Identity and Access Management Suite Plus. Experience with OIAM 12C is preferred.5+ years experience designing, developing, deploying, and sustaining large application implementations based on the following technology products:Oracle Fusion MiddlewareOracle Identity and Access Management SuiteOHSTomcatWindows Internet Information Server (IIS)IBM HTTP ServerApacheIBM WebSphereOracle database 19COracle Directory Server Enterprise EditionSolarisWindowsAIX and Linux

Job Details Number of Vacancies: 1 Profession: Other Management: Yes Organization: Government of Saskatchewan Facility Name: Ministry of Health Employment Type: Permanent Employment Term: Full Time Posting Date: March 4, 2024 Closing Date: June 2, 2024 0:00 Rate of Pay: $20,047-$26,061 Monthly Job Description To learn more about or to apply for this opportunity, Click here The Saskatchewan Ministry of Health is committed to a health system that puts patients first by providing Better Health, Better Care, Better Value, and Better Teams for Saskatchewan people. To ensure the provision of essential and appropriate services, the Ministry establishes provincial strategy and policy direction, sets and monitors standards, establishes legislation and provides funding. The Ministry of Health is seeking a strategic and innovative public health preventive medicine (PHPM) physician specialist with strong communication skills to join our team as a Deputy Chief Medical Health Officer in Regina, Saskatchewan. Reporting to the Executive Director and the Chief Medical Officer Health Officer (CMHO), this position provides public health expertise to support the Office of the CMHO (OCMHO) on issues of public and population health importance. Under the authority of The Public Health Act, 1994, the Office of the Chief Medical Health Officer (OCMHO) delivers public health expertise to support health surveillance, population health and disease control initiatives on issues of public health importance. The OCMHO works in a high profile, high pressure, multi-variable environment, and must quickly respond to current public health issues, and be prepared, on short notice, to provide information, analysis and expertise to government, the public, media, non-government organizations and other stakeholders. As one of two Deputy Chief Medical Health Officers, you will assist the CMHO and Chief Population Health Epidemiologist (CPHE) in monitoring and reporting on the health of the population in Saskatchewan and play a critical role in advising on and supporting the implementation of public health policy, standards, and practices. Your focus will be system-wide as you collaborate with other ministries, the Saskatchewan Health Authority (SHA), federal and First Nations jurisdiction partners, and front-line public health providers in the provision of medical expertise. As an integral member of the OCMHO, you will share accountability for achieving government public health priorities and providing leadership in the areas of Environmental Health, Health Surveillance, Communicable Disease Management, and Population Health and Wellness Promotion. Success in this critical role depends on close consultation and collaboration with other leaders within the Ministry, across government, and with SHA and other service providers to support a robust public health system. Key contacts include the Minister and Deputy Minister, senior and branch management teams, staff of the Ministry of Health and other government ministries, Medical Health Officers within the SHA and First Nation jurisdictions, provincial and national health organizations, health departments in other jurisdictions at the inter-provincial and national level, media, and the public. Job Qualifications As our successful candidate, you will have: Knowledge of the broad principles and practices of public health and preventive medicine, including a deep understanding of general population health strategies; disease prevention and communicable disease control; healthy public policy; and health and environmental health impact assessment; Knowledge of epidemiology and ability to provide advice on health information, population health assessments and appropriate reporting methodology; and, Knowledge of public health related to the mandate of the Ministry of Health, with an emphasis on population health and the practice of public health and preventive medicine. Educational and Experience Requirements A medical degree recognized in Canada; Fellowship with the Royal College of Physicians and Surgeons of Canada in Public Health and Preventive Medicine, or equivalent combination of education, training and experience; Eligible for a license to practice medicine in Saskatchewan from the College of Physicians of Saskatchewan. A license to practice as a specialist in Public Health and Preventive Medicine is strongly preferred; Proven experience in leading teams in a complex environment including physicians; and, Knowledge and experience of the Saskatchewan health system and experience in a government environment is an asset. Additional Information IF INTERESTED PLEASE GO TO WWW.SASKATCHEWAN.CA/CAREERS. CLICK ON JOBS AVAILABLE TO THE PUBLIC, THEN CLICK ON PERMANENT FULL-TIME. YOU CAN SEARCH FOR THIS JOB USING ITS COMPETITION NUMBER: EXE001797. Organization & Community EMPLOYER: Government of Saskatchewan COMMUNITY: Regina HOURS TO INTERNATIONAL AIRPORT: 0 COMMUNITY WEBSITE: http://tourismregina.com/ Community Description Regina is the capital of Saskatchewan, Canada and is a beautiful oasis on the prairies with a steadily growing population exceeding 250,000. According to MacLean's Best Communities in Canada 2019, Regina came in second in the Prairies and 74th across the country, scoring well in population growth, commute, amenities and culture. Regina was Canada’s 33rd fastest-growing community in 2019, adding 12.7 per cent more residents over the past five years. Regina is known for its generous, friendly people and rich community pride. This welcoming prairie city has an abundance of parks, sports and recreational facilities, bicycle pathways, family attractions and an exceptional quality of life. The United Nations have awarded Regina as a ‘Tree City of the World’ for the second year in a row.

Salary rangeThe salary range for this position is CAD $45.46 - $65.35 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more. Come work with us!Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care. We have an exciting Full Time opportunity for a Senior Business Analyst, Surgery Information Systems to join our Surgical Services Team in Surrey, BC. The Senior Business Analyst is accountable for: Providing a range of business and systems analysis services to surgical areas across Fraser HealthPerforming requirements gathering, business process review and design, gap/fit analysis, impact assessment, testing and trainingProviding analytical and evaluation services and support in the development and revision of IT solutions to improve workflow processes and patient outcomes within/across Fraser Health Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.   Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner. Connect with us!Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor.Instagram | Facebook | LinkedIn | Twitter  Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Senior Business Analyst is responsible for providing a range of business and systems analysis services to surgical areas across Fraser Health. This includes requirements gathering, business process review and design, gap/fit analysis, impact assessment, testing and training. Provides analytical and evaluation services and support in the development and revision of IT solutions to improve workflow processes and patient outcomes within/across Fraser Health. As appropriate, accountable to oversee assigned project resources; develops project plans where necessary and ensures plans align with the objectives of the portfolio. As a member of the Surgical Projects team, this role contributes to member of coordinated team efforts to promote best practice for surgical service delivery across Fraser Health. ResponsibilitiesContributes to the achievement of business objectives by providing analytical support in the planning, development and implementation of various business processes within the surgical network.Performs process mapping of current state of booking/scheduling in ambulatory settings; creates future state documentation and gap analysis; plans ambulatory services in ORM.Analyses, evaluates and advises on data definition and surgery business processes. Responsible for business requirements determination and validation through effective process mapping of lens procurement and various appropriate DPC processes.Conducts gap/fit analysis of IT solutions to current and future business processes; evaluates the business implications of technology applied to the current and future environment across various sites.Conducts SPR audit and provides SPR education to sites. Develops testing and training documents; trains site clinical staff in preference cards, pick lists, and appropriate processes.Leads Meditech and Expanse upgrade for perioperative services on a region-wide basis.Liaises and collaborates with Finance (BAR system); Accounts Payable, Division Lead and other contacts to develop and update process mapping (i.e. no-charge lenses); liaises with surgery programs and IM/IT to solve identified system issues.Provides operational support for selected surgical systems (i.e. the BC Surgical Patient Registry); acts as key liaison with MOH SPR data and analytics group; advises on data definitions and business processes; represents FH on committees.Develops project plans and takes preventative and/or corrective action to ensure project implementation strategies and services continue to operate efficiently and effectively.Provides collaborative and team member support for specific projects on defining requirements and building custom process support tools. Provides foundational information to support business cases for new initiatives.Coordinates/liaises with vendors, provincial counterparts (i.e. PHSA), and sites on urgent perioperative supply issues; as required consults with MOH SPR data evaluation group on development of diagnosis codes; provides support to clinical representatives on provincial RFPs and contributes to value add teams as appropriate.Researches emerging trends/best practices in relevant fields and advises Director on findings as appropriate. QualificationsEducation and ExperienceMaster's degree in business or health information systems, health informatics, statistics, analytics, or relevant quantitative related field, plus minimum five (5) years' recent related experience in information systems, data analytics, or business systems analysis, preferably within a health care/surgical environment; or an equivalent combination of education, training and experience. As required, BC Driver's License plus access to a personal vehicle for business-related purposes. COMPETENCIES:Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical CapabilitiesDemonstrated knowledge of requirements gathering, business process review and redesign, gap/fit analysis, product testing methodologies and systems implementations/upgrades.Meditech and/or Surgical Patient Registry experience is an asset.Excellent oral, written, presentation and interpersonal skills.Proven ability to develop and maintain effective working relationships with others both within and outside of the organization.Demonstrated knowledge of the IT project lifecycle.Ability to work effectively under pressure and with changing priorities and deadlines.