Overview of salaries statistics of the profession "Client Technical Support in Canada"

DescriptionFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. You are familiar with the Security Operation Center environment and know well how to deploy and customize SOC tools, including implementing all the integrations required to make the job of SOC Analysts effective. You are able to design scripts to accomplish a wide variety of tasks and are able to implement and customize the automation of responses to security threats. You are able to assess the needs of a SOC environment and provide advice as to what steps should be taken to outfit a SOC environment. FortiSOAR -- Security Orchestration Automation and Response You would provide support as part of two related services we offer to our customers who purchase FortiSOAR - www.fortinet.com/products/fortisoar •Best Practices Service Advise customers on best practices as to how to deploy FortiSOAR in their SOC environment. Show them the general principles by offering demonstrations and guiding to relative best practice information. •Technical Support Help troubleshoot problems that arise as the product is used, be it data ingestion or playbook execution. If a bug is identified, work closely with QA and Development teams to resolve it. Job Responsibilities: •Provide direct technical web and telephone support •Troubleshoot FortiSOAR •Guide customer in assessment of what is needed to effectively use FortiSOAR using best practices based upon an understanding of their environment •Demonstrate product features and design principles •Provide input into the development and improvement of technical documentation •Reproduce customer environments using lab equipment and report bugs •Recommend alternative solutions or workarounds •Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue •Provide knowledge transfer to peers Job Experience Required: •4+ years' experience in a security analyst, support or SOC role (or equivalent) •Experience interacting with APIs, particularly for automated ingestion of data and triggering responses. Familiar with the use of connectors to integrate with other products. •Strong troubleshooting and problem-solving skills •Previous experience providing technical support, preferably in network security / SOC environment •Comfortable working on and having strong understanding of Unix OS. Preferably Unix/Linux administration responsibilities (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions). •In-depth experience with 1 or more SOAR or SIEM tools •Ability to automate cyber security processes through scripting and tools based upon repeatable workflows by designing playbooks •Know how to tune SOC tools to meet security objectives •Strong English skills both written and verbal. Experience in any of the following areas would be an asset: •SQL Database structure & queries •Python scripting using tools like Jinja •VM/Cloud Environments (preferably VMWare, AWS) •Fortinet product experience #GD #LI-JH1

DescriptionAs a FortiEDR Escalation Support Expert, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Developing, QA, Security, and Product Support. You will be working as an integral part of the Support team, being the main link between Support and Product Development and developing and maintaining tools to accelerate customer ticket handling. This will involve a wide range of skills, including mentoring Support experts and reading log files/dump files/network traces/endpoint traces in order to track down field related product malfunctions, updating internal tools and writing internal and external Knowledge Base articles. You will be responsible for analyzing and resolving complex and challenging issues, and communicating the methods used to the Support team to help them build on their skills. Where bugs or product improvements are identified, you will be responsible for coordinating with the development organization and prioritizing the required work to ensure that the customers get their issues resolved in a timely manner. Ultimately, you will have a large part in driving the quality of FortiEDR product forward, either by yourself or by coordinating activities of different departments in the business unit. You will also be part of a team building and maintaining tools which allow the Support organization to analyze data and diagnose problems quickly and efficiently. This will require being able to read, write and edit scripts, primarily in Python and Bash. Updating these tools to work with new iterations of our product releases, ensuring the high standards of Support, and that the Support organization is able to carry out their tasks efficiently and accurately. Qualifications: • Demonstrable experience in a technical (CS related) field or B.Sc. • 5 years of experience in Technical Support/Escalation expert/IT-Ops role. • Proven hands-on experience and understanding of operating systems. • Good understanding of Shell scripting, Python scripting and/or scripting in another common language. At least one of: • Extended knowledge and experience with network protocol and structures. • Ability to work with several interfaces in parallel and matrix management skills. • Team player. • Excellent analytical and problem-solving skills with a strong sense of customer commitment. • High level of interpersonal skills. • Proven ability to influence without authority and drive results. Excellent English, both verbal and written. Preferred Qualifications: • GCP or AWS Certifications • Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or Hyper-V, GCP and AWS.) • Programming skills. #GD #LI-JH1

Our client is looking for a Technical Writer to develop documentation, document help text, user manuals, and user training for a new SAP Logistics/Supply Chain solution. The Technical Writer must perform the following tasks: Develop MI Project documentation including business and functional requirements, project scope and estimates of effort and duration; Document help text, user manuals, technical documentation and web page content; Prepare document and user training ; Review documentation standards and the existing project documentation; Validate current documents for training development; Determine documentation requirements; Make plans for meeting documentation requirements; Gather information concerning the features and functions provided by the developers; Map the content for course outline; For documents and manuals: Assess the audience; Prepare a statement of purpose and scope; Develop a table of contents; Write the required contents; Prepare any required illustrations and diagrams; Coordinate illustrations and diagrams that are not prepared by the Technical Writer; and Design the layout; and Publish and add graphic to e-learning (uPerform or Enable Now). Apply

Who we are? Cansel helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. Position Summary The ideal candidate is a technical expert who understands the software and hardware solutions we provide at an advanced level. This person will know a variety of products, understand the positioning of the products in the market, how our customers use them, and why. This will include installation, configuration, customization, development, training, and support in Western Canada and California, USA. In this role, you will... • Attend sales calls with Account Managers and sales professionals• Perform technical sales presentations• Conduct product training in a classroom environment and/or online• Provide product Technical Support to our clients• Develop customized solutions tailored to our customers’ needs• Assist in the development of product related instructional programs• Assist in the development and maintenance of product educational materials• Assist in the development of technical support documentation• 80% Survey; 20% GIS• Other duties as assigned About you... Post-secondary education in Geomatics, Surveying or Civil Engineering.• Excellent communication skills, both written and verbal.• Finely tuned customer service skills.• Familiarity with GPS and conventional data collection and processing, scanning, and photogrammetry.• High diagnostic, analytical and creative skills.• Field experience with Trimble Hardware, FARO scanner and UAV surveying is a definite asset.• Valid driving license and vehicle Why choose us? In addition to the strong growth culture of the company, Cansel offers:Competitive compensation package.Uncapped Commission incentives for the sales team.Flexible extended health and dental benefits program.Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness InsuranceAccess to on-line pharmacyCompany vehicle program for Sales Reps.Employee Referral Program.Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).Free access to our online courses database.Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.Preferred rates on some gym memberships.Preferred rates on personal insurance.Generous long service reward program.Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees.All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.

OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Ignition Tax is a team of full-stack developers, project managers, and technology trailblazers who pride themselves on creativity and innovation. Our Client Experience Support Analyst will be the first point of contact for Tax, Assurance and Audit business clients and users of KPMG Canada's leading compliance tool and other Ignition Tax technology products. As our Client Experience Ambassador, you're responsible for providing Tier 1 and Tier 2 guidance to customers on the transition of their business information to our products and services. This guidance will be conducted by product review, issue identification and assessment; one on one training; problem solution and resolution assistance via various channels. This is a 6 month contract role. What you will do Troubleshoot and resolve Tier 1 and 2 support issues by telephone, online and or emails; with documentation and escalation as required. Provide onboarding and ongoing support for Ignition Tax products and services. One on One training of firm proprietary software as required. Actively participate on various Customer Success and Ignition Tax initiatives as required. Liaise and collaborate with Ignition Tax support and extended IT teams to provide a unified client experience. Develop a solid understanding of Ignition Tax products and services to provide accurate information and support. Keep up to date with Ignition Tax product and services updates and new features. Identify progressive ways to support and reach our internal KPMG employees and external customers. Exercise change management mechanisms to build a strong community of proficient users of KPMG Canada's leading compliance tool and Ignition Tax products and services. What you bring to the role Strong verbal and written communication in English; excellent collaboration, relationship-building and interpersonal skills Passionate interest in client satisfaction and personalizing interactions to meet client needs and preferences. Previous support, virtual preferred and/or help desk experience (sales experience an asset). Aptitude for learning and adapting to new processes and technologies with ease. Ability to create and contribute to knowledge base articles to help clients find answers independently. Strong troubleshooting/problem solving and analytical skills. Ability to proactively address potential issues in a timely manner. Ability to work effectively, both independently and as part of a diverse team. Flexibility to work, after hours when required. Proficient in Excel data mining and summary reporting. Strong knowledge of Microsoft 365, Teams. Power BI basic proficiency for data visualization is an asset. Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .

Job Type:Permanent Reference code:125936 Primary Location:Toronto, Ontario, Canada All Available Locations:Toronto, ON Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. Have many careers in one Firm. Experience a firm where wellness matters. Be part of a firm that leads the way and pushes themselves to look like contemporary Canada. In a rapidly changing world where information has a significant value, supply chains are interconnected and there is uncertainty when doing business on a global basis, information security and privacy have become board level issues.What will your typical day look like? In your role as a Solution Architect, you will be responsible for envisioning and developing new digital products. You will execute day-to-day product development activities across design, development, stakeholder communication, technology vendor management and delivery. Responsibilities: • Lead clients, complex projects, drive business requirement gathering, manage scope and client expectations. • Design long-term, reliable, and end-to-end technical architectures. Develop functional architecture design and contribute to product vision. • Transforms detailed requirements into a complete, detailed systems design document. • Supports creation of interface specifications and call flows for the various components in the design • Provide inputs to create Agile user stories based on marketing business requirements. • Provide technical support for analysis of business requirements and applicability to the current or planned Platform/Enabler/API Platform capabilities. • Participate in end-to-end functionality assessment during solution testing phases. • Serve as a technical liaison between the business, project team and developers/testers. • Collaborate with IT infrastructure teams (DevOps, Cyber, networking) to deploy and maintain applications. • About the team • Deloitte Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.About the team Deloitte's Cyber Risk Services helps our clients to be Secure, Vigilant and Resilient in the face of an ever increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions, using proven methodologies and tools. Our services help organizations address timely and pervasive issues such as identity theft, data security breaches, data leakage, cybersecurity, and system outages across organizations of various sizes and industries, with the goal of enabling ongoing, secure, and reliable operations across the enterprise. The environment at Deloitte is made up of intellectually curious, smart people; including world class security and privacy experts. Your mix of work will help foster your leadership skills and you will develop relationships with a team that you respect and have fun with. In addition, you will have the opportunity to identify areas of work that are of particular interest to you.Enough about us, let's talk about you You bring: • Minimum of 10+ years of industry related experience (financial services, government or banking) • Minimum of 7+ years in an architect capacity • Minimum of 5+ years of experience in leading architecture activities like designing, roadmap, & proof-of-concepts. • Prior experience in native application architecture and deployment in Microsoft Azure • Proven ability to lead multiple customers, complex projects, and multiple initiatives. • Prior hands-on experience in web-based technologies including Microsoft .Net, ASP.NET Web API and complementary business layer and front-end technologies like AngularJs, ReactJs, NodeJS, etc., • Prior hands-on experience with Microsoft SQL Server, MongoDB, Cosmos DB, Oracle etc., • A Bachelor's degree or equivalent in Computer Science, Business Administration, or related discipline. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishments. • Ability to travel and / or work from a Deloitte office 10-15% of time. Preferred: • Microsoft Azure certifications (AZ300 through and including Azure 305) • Experience working with SAFe or Agile development processes. • Exposure to Cloud Cognitive Services and AI platforms • TOGAF or SEI - Software Architecture Certification etc., • Familiarity with PowerBI or similar enterprise-class reporting / analytics toolsTotal RewardsThe salary range for this position is $83,000 - $173,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our shared values While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm. They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte. Every day, we live our Purpose through the following five shared values: Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We're also committed to creating opportunity and leading the way to a more sustainable world. Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility. Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being. Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions. Collaborate for measurable impact: We approach our work with a collaborative mindset, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact. The next step is yours Sound like The One Firm. For You? At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We'd love to hear from you! By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Developer, Solution Architect, ERP, Front End, Testing, Technology

YOUR DAY-TO-DAY WITH USThe Customer Technical Support Analyst level II will be responsible for working within a global team that focuses on troubleshooting and resolving both software and hardware technical issues for all JYGA products. Your primary responsibilities will be: Providing fast, efficient, and courteous technical customer support in relation to all products and their use within the agriculture feeding cycle. Effectively capturing, prioritizing, and documenting all incidents via our ticketing system. Managing, diagnosing, and resolving technical incidents that may occur in the installation, start-up, maintenance, and mechanical/electronical repair of products. Effectively documenting technical product bugs while working in collaboration with Quality Assurance and R&D to improve our products. Assisting clients in use of hardware and software components of the products. Capturing troubleshooting steps and techniques to contribute to JYGA knowledge management database. Actively participating in cross functional teams with R&D to contribute to the technological evolution of the products. REQUIREMENTSDEC in computer IT Technology Profile (Network Management, Infrastructure, Computer Support) or equivalent relevant experience .Bilingual, French/English.Experienced working in fast paced, evolving Technical Customer Service environment with proven technical troubleshooting skills, methods, and documentation techniques.Action-oriented, resourceful, collaborative, self-starter, and passionate about technology.Knowledge of computer systems, components, Office 365, Teams, TeamViewer.Ability to work onsite at Jyga Technologies up to ~90% of schedule time.

The Opportunity: The Technical Editor role is an intermediate level position for technical writing and editing in WSP Earth & Environment - Mining. In this role, the incumbent works under the supervision of the Senior Technical Writer and Editor, Team Lead and mentorship of the Senior Technical Writer and Editor to provide editorial support to technical teams across Canada. This role may require more complex editing tasks that will involve the use of independent judgement and sound decision making. We are open to consider candidates across Canada. Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSP #GlobalMiningWhat you can expect to do here: Technical Work Edit documents prepared by subject matter experts across business lines to the agreed upon level (i.e., copy edit, stylistic edit, proofread) to improve readability, promote consistency, and manage risk; Support development and maintenance of internal procedure and guideline documents; Assist with the development of technical writing training; provides training presentations to staff as required; Prepare and maintain project-specific style sheets for use by authors, reviewers, editors, and administrative support staff; Prepare and maintain editing checklists for large, multi-discipline projects; Assist in the preparation of new technical procedures and revisions to existing technical procedures; Communicate in a professional and courteous manner with all clients, internal and external. Supervising and Mentoring Assist Senior Technical Writer and Editor and Senior Technical Writer and Editor, Team Lead with mentoring consultants on technical writing and mentoring new staff on team norms; Mentor staff in other roles (e.g., administrative and word processing) who are looking to develop their editing skills.What you'll bring to WSP: University degree and five years of technical writing and/or editing experience; Proficient knowledge of Microsoft Office products; Desired: formal training in technical writing or editing; Desired: editing certification.CompensationExpected Salary (all locations): $46,500 - $79,000WSP Canada is providing the compensation range that the company in good faith believes it will pay for this position based on the successful applicant's education, experience, knowledge, skills, abilities in addition to the specific geographic location. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

The Opportunity:The Technical Editor role is an intermediate level position for technical writing and editing in WSP Earth & Environment - Mining. In this role, the incumbent works under the supervision of the Senior Technical Writer and Editor, Team Lead and mentorship of the Senior Technical Writer and Editor to provide editorial support to technical teams across Canada. This role may require more complex editing tasks that will involve the use of independent judgement and sound decision making. We are open to consider candidates across Canada. Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSP #GlobalMiningWhat you can expect to do here:Technical Work Edit documents prepared by subject matter experts across business lines to the agreed upon level (i.e., copy edit, stylistic edit, proofread) to improve readability, promote consistency, and manage risk; Support development and maintenance of internal procedure and guideline documents; Assist with the development of technical writing training; provides training presentations to staff as required; Prepare and maintain project-specific style sheets for use by authors, reviewers, editors, and administrative support staff; Prepare and maintain editing checklists for large, multi-discipline projects; Assist in the preparation of new technical procedures and revisions to existing technical procedures; Communicate in a professional and courteous manner with all clients, internal and external.Supervising and Mentoring Assist Senior Technical Writer and Editor and Senior Technical Writer and Editor, Team Lead with mentoring consultants on technical writing and mentoring new staff on team norms; Mentor staff in other roles (e.g., administrative and word processing) who are looking to develop their editing skills.What you'll bring to WSP: University degree and five years of technical writing and/or editing experience; Proficient knowledge of Microsoft Office products; Desired: formal training in technical writing or editing; Desired: editing certification. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization. We are looking for a Technical Officer, Pneumatic and Hydraulic Pressure to support our Mass and Related Quantities team within the Metrology Research Centre. The Technical Officer would be someone who shares our core values of Integrity, Excellence, Respect and Creativity. The Metrology Research Centre is Canada's National Metrology Institute and as such is responsible for the realization and dissemination of the units of measurement within the SI system, supporting agreement in measurement across the globe and enabling international trade. The Mass and Related Quantities team provides realization and dissemination of Mass and quantities related to it such as pressure. The Mass and Related Quantities team operates a world class pressure facility from 5 kPa up to 100 MPa and is capable of realizing the Pascal to 5 ppm uncertainty at atmospheric pressure. The Technical Officer provides technical support (electrical, electronic, computer, mechanical, organizational, and other), and systems oversight in projects and in operations of the Mass and Related Quantities team (MRQ). We are looking for a hands-on person who is passionate about technology and creating impact that will be proficient in a technical lab setting. The candidate should demonstrate strong positive behaviours including conscientiousness, self-awareness and adaptability. They will be responsible for performing calibrations with world leading accuracy, supporting research and development activities, and carrying out continual improvements to capabilities and services. Some domestic and/or international travel may be required. This work includes performing calibrations, processing results, and preparing reports. The successful candidate will support the continual improvement of measurement services and capabilities through modification of existing equipment and measurement processes, automation, as well as through software enhancement. In addition, the technical officer will provide support for research and development activities in mass and related quantities and aid in the development of precision instrumentation. You will:-Work with clients and other team members to perform measurements and develop and/or improve measurement capability at the leading edge of what is technically and physically possible;-Develop and maintain computer interfacing and programs to communicate with electronic equipment and data acquisition systems;-Support Canadian industry and innovation by calibrating and validating internal and external client equipment;-Help design, construct and maintain custom electronic and mechanical equipment for scientific and measurement apparatus;-Acquire and analyze data, report results and keep records.---Contribuez a la realisation de travaux de recherche strategiques et poursuivez une carriere prometteuse au Conseil national de recherches du Canada (CNRC), la plus grande organisation de recherche et de technologie au Canada.Nous souhaitons embaucher un agent ou une agente technique, Pression pneumatique et hydraulique en vue de soutenir l'equipe Masse et quantites connexes du Centre de recherche en Metrologie. La personne choisie doit partager nos valeurs fondamentales relatives a l'integrite, a l'excellence, au respect et a la creativite. Le Centre de recherche en Metrologie est l'institut national de metrologie du Canada et, a ce titre, il est responsable de la realisation et de la diffusion des unites de mesure du Systeme international d'unites (SI), ce qui favorise l'accord sur les mesures dans le monde entier et permet le commerce international. L'equipe responsable de la masse et des quantites connexes assure la realisation et la diffusion de la masse et des quantites qui lui sont associees, comme la pression. Elle dispose d'une installation de pression de classe mondiale allant de 5 kPa a 100 MPa et est capable de realiser l'incertitude du pascal a 5 ppm a la pression atmospherique. La personne retenue fournit un soutien technique (electrique, electronique, informatique, mecanique, organisationnel et autre) et une surveillance des systemes dans le cadre des projets et des activites de l'equipe responsable de la masse et des quantites connexes. Nous sommes a la recherche d'une personne habile, passionnee par la technologie et par l'idee d'avoir une incidence positive, et qui sera competente dans un laboratoire technique. La personne retenue doit avoir un comportement exemplaire et une attitude positive, notamment avoir le souci du travail bien fait, une bonne conscience de soi et etre capable de s'adapter. Elle sera chargee d'effectuer des etalonnages avec une precision extreme, de soutenir les activites de recherche et developpement et d'ameliorer continuellement les capacites et les services. Certains deplacements nationaux et/ou internationaux pourraient s'averer necessaires. Ce travail consiste a effectuer des etalonnages, a traiter les resultats et a preparer des rapports. La personne retenue soutiendra l'amelioration continue des services et des capacites de mesure par la modification des equipements et des processus de mesure existants, par l'automatisation ainsi que par l'amelioration des logiciels. Elle apportera en outre son soutien aux activites de recherche et developpement en matiere de masse et de quantites connexes et contribuera a la mise au point d'instruments de precision. La personne retenue devra :-Travailler avec les clients et les autres membres de l'equipe pour effectuer des mesures et elaborer et/ou ameliorer les capacites de mesure a la fine pointe de ce qui est techniquement et physiquement possible;-Elaborer et maintenir des interfaces et des programmes informatiques pour faciliter la communication avec l'equipement electronique et les systemes d'acquisition de donnees;-Soutenir l'industrie et l'innovation canadiennes en etalonnant et en validant les equipements de clients internes et externes;-Contribuer a la conception, a la construction et a l'entretien de l'equipement electronique et mecanique avance et personnalise pour les appareils scientifiques et de mesure;-Acquerir et analyser des donnees, rendre compte des resultats et tenir des registres.

OverviewPaladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!Job Skills / RequirementsThis leadership position will champion the leadership and growth of Paladin Security Group's security programs for all Paladin contracts in Sarnia, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies. Why Choose Paladin • Extensive Paid Industry Training • Benefits & Other Perks • Flexible Work Schedule • Opportunities for Growth & Advancement Job Description•Assists in the development of short term and longer range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group•Develops implements, maintains and evaluates the security programs for Paladin's contracts•Oversees and schedule the appropriate resources to ensure all of the company's contractual obligations are met•Takes ownership of staff and client issues and supports the timely response to both groups•Develops and maintains excellent relationships with the clients in the portfolio•Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company's contractual obligations•Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio•Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met•Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to dateQualifications•3-5 years of industry experience in a leadership position is considered an important asset•Class G Driver's License is required•Experience with Paladin Mobile Division is an asset•Excellent interpersonal and communication skills•High level of professionalism•Ability to write comprehensive reports and maintain proper records•Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy•Must have strong leadership, social interaction and organizational skills•Proficiency in Microsoft Office software•Ability to write and present proposals to large organizationsAdditional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.This job reports to the Director of Operations This is a Full-Time position Monday to Friday 9AM - 5PM. Number of Openings for this position: 1

Who we are? Cansel helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. Position Summary The ideal candidate is a technical expert who understands the software and hardware solutions we provide at an advanced level. This person will know a variety of products, understand the positioning of the products in the market, how our customers use them, and why. This will include installation, configuration, customization, development, training, and support in Calgary. In this role, you will... • Attend sales calls with Account Managers and sales professionals• Perform technical sales presentations• Conduct product training in a classroom environment and/or online• Provide product Technical Support to our clients• Develop customized solutions tailored to our customers’ needs• Assist in the development of product related instructional programs• Assist in the development and maintenance of product educational materials• Assist in the development of technical support documentation• Survey• Other duties as assigned About you... Post-secondary education in Geomatics, Surveying or Civil Engineering.• Excellent communication skills, both written and verbal.• Finely tuned customer service skills.• Familiarity with GPS and conventional data collection and processing, scanning, and photogrammetry.• High diagnostic, analytical and creative skills.• Field experience with Trimble Hardware, FARO scanner and UAV surveying is a definite asset.• Valid driving license and vehicle Why choose us? In addition to the strong growth culture of the company, Cansel offers:Competitive compensation package.Uncapped Commission incentives for the sales team.Flexible extended health and dental benefits program.Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness InsuranceAccess to on-line pharmacyCompany vehicle program for Sales Reps.Employee Referral Program.Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).Free access to our online courses database.Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.Preferred rates on some gym memberships.Preferred rates on personal insurance.Generous long service reward program.Opportunity to be part of the Cansel Employee Share Ownership Program (ESOP) after 1 year of employment in the company.

Title:Systems technical support analystJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$28.85 Hourly, for 30 to 40 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:2311 90b St SW Suite 201Edmonton, ABT6X 1V8(1 vacancy)OverviewLanguagesEnglishEducationCollege/CEGEPExperience2 years to less than 3 yearsResponsibilitiesTasksRespond to users experiencing difficulties with computerProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsSupervise other technical support workers in this groupSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareAdditional informationWork conditions and physical capabilitiesWork under pressureTight deadlinesPersonal suitabilityClient focusOrganizedTeam playerEmployer:EliteGlobal Group Ltd O/A Elite Global GroupHow to applyBy emailBy mail2311 90b St SW Suite 201Edmonton, ABT6X 1V8

The Opportunity Accountable/responsible for growing industry revenues within Top industry account portfolios and drive the acquisition of new large accounts ($60K - $500K). Lead the sales strategy and plan, including customer target accounts, prospecting, sales lead follow-up and maintaining a strong relationship with existing customers. Retain, grow business relationships with Top accounts by proactively identifying opportunities and presenting innovative solutions, and overcoming obstacles with drive, passion and resilience. The Role Source and prospect new clients continually; conduct sales calls, including cold calls and lead and referral follow up to present product solutions and increase sales in assigned territory. identify and build relationships with decision makers within existing accounts, creating an on-going relationship strategy, cultivating partnering relationships, and establishing Wajax as a trusted advisor. Strong aptitude for driving Key Account growth through engineered services. Review and provide input on target client opportunities while ensuring alignment with overall account strategy Forecast, deliver and adjust accounts to ensure success against contract terms. Coordinate with product experts to identify and capitalize on expansion and cross-selling opportunities within existing accounts. Conduct follow up with customers on orders, quotes and service requested; undertake activities to ensure the sale, such as sourcing of competitor information and analysis of competitor product offerings, application and pricing in order to overcome client objections. Develop proposals and quotes based upon client needs, specifications and product offerings. Full compliance to Impact sales process and installed CRM tools (Salesforce) The Candidate Education: Bachelor Degree / College Diploma, Technical Engineering preferred Work Experience: Minimum 4 years with proven track record in attaining/exceeding account management and sales goals through the promotion of process equipment including mechanical equipment, instrumentation products, and process pumps. Knowledge: Leadership level industry experience and knowledge of broad industry sectors solutions such as mining, pulp and paper, and municipal markets. Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Cybersecurity Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.Cloud Focus: These customers and products are our future even if they cannibalize our presentCloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentalityCloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happensOne Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud ExperienceCloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt itThis role is flexible in that you can work up to 100% from home within the Vancouver area. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.   Individual Contributor

English Text to Follow Avec plus de 18 000 employés dans le monde, l'organisation Microsoft Customer Experience & Success (CE&S) est responsable de la stratégie, de la conception et de la mise en œuvre de l'expérience client de bout en bout de Microsoft. Venez rejoindre CE&S et nous aider à construire un avenir où les clients viennent à nous non seulement parce que nous fournissons des produits et services de pointe, mais aussi parce que nous fournissons une expérience client différenciée et connectée.   Au sein de CE&S, l'organisation de service et de support à la clientèle (CSS) renforce la confiance de chaque personne et organisation en offrant une expérience de support transparente. En CSS, nous aidons les clients et les partenaires à résoudre leurs problèmes rapidement, à prévenir de futurs problèmes et à démontrer de nouvelles façons de réaliser plus de leur investissement Microsoft.   Nos clients sont confrontés à des défis nouveaux et complexes pour garder leurs données protégées et sécurisées tout en s'appuyant plus fortement sur des solutions hybrides et infonuagique pour le faire. Notre nouvelle organisation CSS - Sécurité, conformité, identité et gestion (SCIM) - a été créée pour permettre davantage notre engagement envers la stratégie de sécurité collective de notre entreprise et notre capacité à répondre à ces besoins critiques des clients du début à la fin.  Dans l'équipe Service à la clientèle et support (CSS), nous recherchons des personnes passionnées par le succès client. En tant qu'expert en support technique en cybersécurité - conformité Microsoft Purview cette opportunité vous permettra d'accélérer votre croissance de carrière en perfectionnant vos compétences en résolution de problèmes, en collaboration et en recherche, et en développant vos compétences techniques.  Ce rôle est flexible en ce que vous pouvez travailler jusqu'à 100% à partir de la maison.  La mission de Microsoft est de donner à chaque personne et à chaque organisation de la planète les moyens de réaliser plus. En tant qu'employés, nous nous réunissons avec un état d'esprit de croissance, innovons pour responsabiliser les autres et collaborons pour atteindre nos objectifs communs. Chaque jour, nous nous appuyons sur nos valeurs de respect, d'intégrité et de responsabilité pour créer une culture d'inclusion où tout le monde peut s'épanouir au travail et au-delà.  With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Cybersecurity Technical Support Engineer - Microsoft Purview Compliance you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Individual Contributor

English Text to follow  Avec plus de 18 000 employés dans le monde, l'organisation Microsoft Customer Experience & Success (CE&S) est responsable de la stratégie, de la conception et de la mise en œuvre de l'expérience client de bout en bout de Microsoft. Venez rejoindre CE&S et nous aider à construire un avenir où les clients viennent à nous non seulement parce que nous fournissons des produits et services de pointe, mais aussi parce que nous fournissons une expérience client différenciée et connectée.   Au sein de CE&S, l'organisation de service et de support à la clientèle (CSS) renforce la confiance de chaque personne et organisation en offrant une expérience de support transparente. En CSS, nous aidons les clients et les partenaires à résoudre leurs problèmes rapidement, à prévenir de futurs problèmes et à démontrer de nouvelles façons de réaliser plus de leur investissement Microsoft.   Nos clients sont confrontés à des défis nouveaux et complexes pour garder leurs données protégées et sécurisées tout en s'appuyant plus fortement sur des solutions hybrides et infonuagique pour le faire. Notre nouvelle organisation CSS - Sécurité, conformité, identité et gestion (SCIM) - a été créée pour permettre davantage notre engagement envers la stratégie de sécurité collective de notre entreprise et notre capacité à répondre à ces besoins critiques des clients du début à la fin.  Dans l'équipe Service à la clientèle et support (CSS), nous recherchons des personnes passionnées par le succès client. En tant qu'expert en support technique en Expert en soutien technique à la cybersécurité - Microsoft Defender pour Office 365 cette opportunité vous permettra d'accélérer votre croissance de carrière en perfectionnant vos compétences en résolution de problèmes, en collaboration et en recherche, et en développant vos compétences techniques.  Ce rôle est flexible en ce que vous pouvez travailler jusqu'à 100% à partir de la maison.  La mission de Microsoft est de donner à chaque personne et à chaque organisation de la planète les moyens de réaliser plus. En tant qu'employés, nous nous réunissons avec un état d'esprit de croissance, innovons pour responsabiliser les autres et collaborons pour atteindre nos objectifs communs. Chaque jour, nous nous appuyons sur nos valeurs de respect, d'intégrité et de responsabilité pour créer une culture d'inclusion où tout le monde peut s'épanouir au travail et au-delà.  With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Cybersecurity Technical Support Engineer - Microsoft Defender for Office 365, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Individual Contributor

Additional Job DescriptionUEAT est une entreprise dynamique située dans la ville de Québec, au Québec, qui révolutionne l'industrie de la restauration au Canada grâce à des solutions de commande en ligne et libre-service. Sa mission est de simplifier la vie des restaurateurs à travers le Canada. Joignez-vous à cette aventure et participez à la transformation numérique de l'industrie de la restauration, fièrement soutenue par Moneris, le principal fournisseur de services de paiement du Canada.Votre carrière à UEAT : Description du posteUEAT souhaite accueillir un agent de support technique pour venir jouer un rôle clé dans la croissance de UEAT.Durée du contrat: 9 MoisEmplacement : Vous travaillerez au bureau de Quebec dans le cadre d'un modèle de travail Hybride. Nous sommes également ouverts aux candidats de l'extérieur du Québec.Lien hiérarchique : Vous relèverez du superviseur du soutien technique.Votre carrière à UEAT : ResponsabilitésFournir des réponses humaines de première ligne aux restaurants, répondre aux questions techniques, résoudre les billets de soutien technique et faire remonter les problèmes en interne si nécessaire.Apprendre et conserver une connaissance détaillée des produits et des processus de dépannage internes.Collaborer dans un environnement de travail d'équipe et travailler sans friction avec des collègues à distance et des équipes internes. Promouvoir un service à la clientèle impeccable et avoir un grand souci du détail;Établir des priorités dans vos demandes et travailler en multitâche dans le cadre d'un centre d'appels à distance.Vous naviguez aisément dans les zones grises tout en travaillant au développement et à la croissance au sein de notre équipe mondiale.Poste à temps plein, horaire mensuel couvrant les périodes de pointe des restaurants, les soirs, les fins de semaine et les jours fériés.Votre carrière à UEAT : ProfilÊtre passionné, ambitieux et prêt à apprendre.Prendre des initiatives et faire preuve d'excellentes compétences en communication (écrite et verbale) en français, en anglais et dans une certaine mesure en bilinguisme.Être à l'aise pour communiquer (par téléphone ou par courriel) dans l'une ou l'autre langue en utilisant des outils de traduction au besoin. Posséder une formation technique (diplôme ou DEC) et trois (3) années d'expérience pertinente en formation ou en soutien logiciel, ou en soutien technique à distance de réseaux informatiques.Une expérience préalable dans l'exploitation de restaurants, la gestion de l'accueil ou le soutien de logiciels personnalisés internes est un atout.Votre carrière à UEAT : AvantagesMeilleure progression de carrière grâce à des programmes qui soutiennent vos objectifs d'apprentissage et de développement, notamment l'Université UEAT, l'accès illimité et gratuit aux formations Coursera, un programme de mentorat et des occasions de croissance interne avec d'innombrables parcours de carrières;Approche globale de votre bien-être, avec un programme d'aide aux employé(e)s, de la télémédecine et un compte de bien-être;Équilibre travail-vie personnelle grâce à notre modèle de travail hybride et à nos horaires flexibles;Culture fondée sur la collaboration, avec un environnement de travail ouvert et une politique ouverte qui encourage les discussions franches et la transparence;Repas subventionnés et thé et café à volonté dans nos bureaux.En savoir plus sur la vie à UEAT en consultant le site suivant : ueat.io/a-propos-ueat/carrieres/ UEAT is a dynamic Québec, QC-based start-up revolutionizing the restaurant industry in Canada with online and self-ordering solutions. Our mission is to simplify the lives of restaurateurs across Canada. Join us on our journey and become a part of the digital transformation of the restaurant industry, proudly backed by Moneris, Canada's leading payment processor.Your UEAT Career - The OpportunityUEAT would like to welcome a Technical Support Agent to play a key role in UEAT's growth.Contract Duration: 9 MonthsLocation: You will be based in our Quebec City office and will work in a Hybrid model. We are also open to remote candidates outside of Quebec City.Reporting Relationship: You will report to the Support Supervisor.Your UEAT Career - What you'll doDeliver first-line responses to restaurants, answer technical questions, resolve support tickets and escalate issues internally when required.Learn and retain detailed product knowledge and internal troubleshooting processes.Collaborate in a team player environment and work with remote-based colleagues and internal teams. Promote impeccable customer service and strong attention to detail.Prioritize your requests and multi-tasking as part of a remote-based call center.Demonstrate autonomy, discipline, rigor, and organizational skillsBe comfortable navigating gray areas while working to develop and grow as part of our global team.Full-time position, monthly schedule covering restaurants' peak demands, evenings, weekends, and rotating holiday schedule.Your UEAT Career - What you bringBe passionate, ambitious, and ready to learn.Take initiative and demonstrate excellent (written and verbal) communication skills in French, English, and a blend of bi-bilingualism.Must be comfortable communicating (phone or email) with either language using translation tools if necessary. Possess a technical education (diploma or DEC) and (3) years of relevant experience in software training, software support, or remote helpdesk technical support of IT networks.Prior experience in restaurant operations, hospitality management, or support in-house custom software is a plus.Your UEAT Career - What you getAccelerate your career with programs that support your learning and development goals including UEAT University, unlimited free access to Coursera, a mentorship program, and opportunities to grow internally with endless career pathsHolistic approach to your well-being, with an Employee Assistance Program, telemedicine and a wellness accountFind work/life balance with our hybrid working model and flexible schedulesCulture built on collaboration with an open space office environment and open-door policies that encourage frank discussions and transparencySubsidized meals and unlimited tea and coffee at our officesFind out more about life at UEAT at ueat.io/about-ueat/career Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

(English version following at the bottom)L'opportunité - Votre carrière à MonerisCe poste relève du gestionnaire, Conseillers à la clientèle. L'objectif du poste est de maintenir la relation avec les clients afin d'offrir du soutien en matière d'ingénierie des ventes, d'intégration et de certification aux clients de Moneris, y compris la gestion de projets d'intégration.Emplacement: Vous travaillerez à partir de notre bureau de Toronto, Montréal ou Sackville dans un modèle de travail hybride.Lien hiérarchique: Vous relèverez du gestionnaire, Services-conseils à la clientèleVos responsabilités - Votre carrière à MonerisGérer la relation avec le client tout au long du cycle de vie de la solution client (assistance et conseils)Fournir un soutien technique en matière d'intégration et de certification aux commerçants, aux FIL et à VARS.Être un expert en la matière pour bien comprendre les exigences de mise en œuvre afin de soutenir les clients et de les orienter vers l'intégration aux solutions de Moneris.Collaborer avec les équipes Produits et Technologie pour définir les plans de mise en œuvre des intégrations Merchant, VAR et ISV en ce qui concerne les intégrations client complexes.Gérer plusieurs projets d'intégration client en même tempsFournir des commentaires aux équipes de Moneris en fonction des commentaires des clientsSe conformer aux politiques de la Société établies par Moneris, y compris, sans s'y limiter, le Code de conduite des RH, la Politique technologique et la Politique de confidentialitéEffectuer d'autres tâches, au besoinVotre profil - Votre carrière à MonerisBAC+3 requis ou expérience professionnelle équivalentePlus de 3 ans d'expérience avérée dans le domaine de la gestion de projets/TI dans le cadre d'initiatives d'entreprise à grande échelle, notamment au sein du gouvernement, des banques, etc.La désignation PMP peut être considérée comme un atoutSolide expérience dans le secteur des paiementsBilinguisme vers le français un atout importantSouhaitées...Expérience et connaissances d'EMV, un atout importantVos avantages - Votre carrière à MonerisProgramme de rémunération globale complet, incluant des primes, des avantages flexibles à partir du premier jour de travail et un CSS (Compte Soins de santé) ou un CDP (Compte de dépenses personnel), au choixREER avec contribution de l'employeur et régime de retraite à cotisations déterminéesProgrammes et ressources d'apprentissage et de perfectionnement, y compris un accès gratuit illimité à Coursera et programme d'aide à la formationApproche globale de votre bien-être, avec un programme d'aide aux employé(e)s pour vous et votre famille, accès à des soins médicaux virtuels en tout temps, événements de bien-être et culture de soutien au travailEnvironnement de travail accordant de l'importance à la diversité, à l'équité et à l'inclusion (DEI) par l'entremise de groupes d'inclusion des employé(e)s (GIE), de mentorat, de formations et d'ateliers liés à la DEI, d'événements informatifs, ainsi que de plusieurs ressources internes telles qu'un site Web et une infolettre sur la DEIFermeture des bureaux pendant les Fêtes et congés personnels payés à l'échelle de l'entreprise (y compris les journées religieuses, personnelles et de bénévolat)Pour en savoir plus sur les avantages sociaux dont vous bénéficiez en tant qu'employé(e) de Moneris, rendez-vous sur Moneris.com/carriere Your Moneris Career - The OpportunityThis position is accountable to the Manager, Client Consultants. The purpose of the role is to maintain the relationship with clients to provide sales engineering, integration, and certification support for Moneris clients, including project management of integration projects.Location: You will work from either our Toronto, Montreal or Sackville office in a Hybrid work model.Reporting Relationship: You will report to Manager, Client ConsultingSalary: $65,000-$80,000Your Moneris Career - What you'll doManage the relationship with the client for the complete life cycle for the client solution (support and guidance)Provide technical integration and certification support for merchants, ISV's, and VARS.Be a subject-mater expert to have a strong understanding of implementation requirements to support and direct clients for integration to Moneris solutions.Work with product and technology teams to define implementation plans for Merchant, VAR, and ISV integrations as it relates to complex Client integrations.Project Managing multiple client integration projects at the same timeResponsible for providing input into Moneris teams based on customer feedbackComply with corporate policies established by Moneris Corporation including but not limited to the HR Code of Conduct, Technology Policy & Privacy PolicyPerform other duties, as requiredYour Moneris Career - What you bringBachelor's degree required; or equivalent work experienceMore than 3 years of proven experience working in in IT/ project management on large scale enterprise initiatives ie government; large retail, etc.PMP designation may be considered an assetPrevious experience in the payment industry a strong assetBilingual to French a strong plusNice-to-have...Experience and knowledge with EMV a strong assetYour Moneris Career - What you getComprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)RRSP matching & defined contribution pension planLearning & development programs and resources including unlimited free access to Coursera and an Educational Assistance ProgramHolistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace cultureA workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletterCompany-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers #TECHNote: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

Benefits: Health benefits, Other benefits1 vacancyTasksAssess, document and optimize the capacity and performance of information and communicationsystem networksAnalyze user's requirements, and design and develop system architecture and specificationsLead and co-ordinate teams of engineers, technologists, technicians and drafters in the design anddevelopment of computer and telecommunications hardwareProvide business systems, network and Internet support to users in response to identifieddifficultiesTroubleshoot and resolve technical problemsCo-ordinate contract servicesExperience and specializationCommunication protocolsEthernetHTTPLANSonetTCP/IPWANComputer and technology knowledgeDevelopment and operations (DevOps)LinuxLinux - VxWorks RTOSMS WindowsArea of specializationSystem integrationTelecommunicationsNetworksSupervision: 3-4 peopleAdditional informationPersonal suitabilityClient focusEfficient interpersonal skillsExcellent written communicationOrganizedTeam playerBenefitsHealth benefitsDental planHealth care planVision care benefitsOther benefitsFree parking availableLearning/training paid by employerOn-site amenities4544 Sheppard Ave East suite Unit 242Scarborough, ON M1S 1V2