Overview of salaries statistics of the profession "IT Technical Support in Canada"

DescriptionFortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing. Job Responsibilities: •Basic troubleshooting on the core Fortinet products - Fortigate •Collection, analysis and change recommendations of configuration information •Collection and analysis of customer system information •Recommend corrective actions based on analysis •Provide Customer education where needed due to gaps in networking, product knowledge etc. •Consultation of technical documentation, bulletins and release notes for known problems •Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions. •Follow up on technical cases including proper escalation and management of the case until case closure. •Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation Job Experience Required: •2+ years of experience in a technical support or system administration role in a networking/security company or equivalent education •Deep working knowledge of operating systems -- Windows, OSX, Linux •Strong understanding of TCP/IP, routing protocols, L2/L3 switches. •Experience with security products -firewalls, IDS/IPS, VPN, virus scanning. •Strong troubleshooting and problem-solving skills •Previous call center experience, preferably supporting data networking products and/or security products is desirable. •Strong communication skills, both written and verbal. Educational Requirement: •Bachelors degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable. #GD #LI-MG1

DescriptionFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. You are familiar with the Security Operation Center environment and know well how to deploy and customize SOC tools, including implementing all the integrations required to make the job of SOC Analysts effective. You are able to design scripts to accomplish a wide variety of tasks and are able to implement and customize the automation of responses to security threats. You are able to assess the needs of a SOC environment and provide advice as to what steps should be taken to outfit a SOC environment. FortiSOAR -- Security Orchestration Automation and Response You would provide support as part of two related services we offer to our customers who purchase FortiSOAR - www.fortinet.com/products/fortisoar •Best Practices Service Advise customers on best practices as to how to deploy FortiSOAR in their SOC environment. Show them the general principles by offering demonstrations and guiding to relative best practice information. •Technical Support Help troubleshoot problems that arise as the product is used, be it data ingestion or playbook execution. If a bug is identified, work closely with QA and Development teams to resolve it. Job Responsibilities: •Provide direct technical web and telephone support •Troubleshoot FortiSOAR •Guide customer in assessment of what is needed to effectively use FortiSOAR using best practices based upon an understanding of their environment •Demonstrate product features and design principles •Provide input into the development and improvement of technical documentation •Reproduce customer environments using lab equipment and report bugs •Recommend alternative solutions or workarounds •Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue •Provide knowledge transfer to peers Job Experience Required: •4+ years' experience in a security analyst, support or SOC role (or equivalent) •Experience interacting with APIs, particularly for automated ingestion of data and triggering responses. Familiar with the use of connectors to integrate with other products. •Strong troubleshooting and problem-solving skills •Previous experience providing technical support, preferably in network security / SOC environment •Comfortable working on and having strong understanding of Unix OS. Preferably Unix/Linux administration responsibilities (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions). •In-depth experience with 1 or more SOAR or SIEM tools •Ability to automate cyber security processes through scripting and tools based upon repeatable workflows by designing playbooks •Know how to tune SOC tools to meet security objectives •Strong English skills both written and verbal. Experience in any of the following areas would be an asset: •SQL Database structure & queries •Python scripting using tools like Jinja •VM/Cloud Environments (preferably VMWare, AWS) •Fortinet product experience #GD #LI-JH1

Job Description Technical Support Specialist Vancouver, Canada Avigilon, a Motorola Solutions company, is defining the future of the security industry through innovative end-to-end-solutions. We're changing the landscape of the surveillance industry through advanced award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our recently launched Avigilon Blue cloud service platform. You will have the opportunity to contribute to intelligent camera surveillance systems through cutting edge research and software engineering. Avigilon's solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers. At Avigilon, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact on the safety of people and businesses globally Overview: Reporting to a Technical Support Team Lead, the Technical Support Specialist ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies. Responsibilities: • Maintain a strong understanding of Avigilon software and products, including cameras, servers, and networks. • Troubleshoot Avigilon hardware and software products over the phone and through remote sessions • Concisely document software, hardware, and network information in a case management system • Provide an exceptional customer experience during calls, emails, chat, and customer escalations • Assist customers with installation, operational, maintenance and or training related inquiries for products and applications • Prioritize between tasks including inbound calls, existing case management, live chat, email requests • Diagnoses mechanical, hardware, software and systems failures using established procedures Qualifications: • Experience in a customer service or technical support role • Exceptional skills in problem solving, time management, and verbal/written communication • Self-motivated and focused with a passion for technology and customer satisfaction • Must be able to quickly learn and understand new ideas and concepts Preference will be given to candidates with the following skills and experience: • Technical Support or contact center experience • Degree, Diploma, or certificates in a related discipline • Prior surveillance industry experience • French, Spanish, Portuguese, or Italian fluency We believe that diversity spawns innovation - the more diverse our employees are, the more ideas and talents we have to excel as a leader in the technology sector. If you would like to be part of a dynamic team of people who are ambitious, focused, and hardworking then we look forward to meeting you

DescriptionFortinet is looking for Technical Support Engineers to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. Job Responsibilities •Provide direct technical web and telephone support to Fortinet customers including •Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox •Collection, analysis and change recommendations of configuration information •Collection and analysis of customer network information •Collection and initial analysis of packet trace information •Recommend corrective actions based on analysis •Provide customer education where needed due to gaps in networking, product knowledge etc... •Consultation of technical documentation, bulletins and release notes for known problems •Reproduction of customer environments on lab equipment •Follow up on technical cases including proper escalation and management of the case until case closure. •Manage customer communications and expectations until the closure of each case Job Skills Required •Experience in a technical support role in a networking/security company or equivalent education •Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VoIP, messaging

DescriptionFortinet is looking for an experienced Technical Support Specialist to join our Ottawa office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing. Job Responsibilities: • Basic troubleshooting on the core Fortinet products - Fortigate • Collection, analysis and change recommendations of configuration information • Collection and analysis of customer system information • Recommend corrective actions based on analysis • Provide Customer education where needed due to gaps in networking, product knowledge etc. • Consultation of technical documentation, bulletins and release notes for known problems • Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions. • Follow up on technical cases including proper escalation and management of the case until case closure. • Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation Job Experience Required: • 1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education • Deep working knowledge of operating systems -- Windows, OSX, Linux • Strong understanding of TCP/IP, routing protocols, L2/L3 switches. • Experience with security products -firewalls, IDS/IPS, VPN, virus scanning. • Strong troubleshooting and problem-solving skills • Previous call center experience, preferably supporting data networking products and/or security products is desirable. • Strong communication skills, both written and verbal. Educational Requirement: • Bachelors degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable. Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security features without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 450,000 customers trust Fortinet to protect their businesses.

DescriptionAs a FortiEDR Escalation Support Expert, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Developing, QA, Security, and Product Support. You will be working as an integral part of the Support team, being the main link between Support and Product Development and developing and maintaining tools to accelerate customer ticket handling. This will involve a wide range of skills, including mentoring Support experts and reading log files/dump files/network traces/endpoint traces in order to track down field related product malfunctions, updating internal tools and writing internal and external Knowledge Base articles. You will be responsible for analyzing and resolving complex and challenging issues, and communicating the methods used to the Support team to help them build on their skills. Where bugs or product improvements are identified, you will be responsible for coordinating with the development organization and prioritizing the required work to ensure that the customers get their issues resolved in a timely manner. Ultimately, you will have a large part in driving the quality of FortiEDR product forward, either by yourself or by coordinating activities of different departments in the business unit. You will also be part of a team building and maintaining tools which allow the Support organization to analyze data and diagnose problems quickly and efficiently. This will require being able to read, write and edit scripts, primarily in Python and Bash. Updating these tools to work with new iterations of our product releases, ensuring the high standards of Support, and that the Support organization is able to carry out their tasks efficiently and accurately. Qualifications: • Demonstrable experience in a technical (CS related) field or B.Sc. • 5 years of experience in Technical Support/Escalation expert/IT-Ops role. • Proven hands-on experience and understanding of operating systems. • Good understanding of Shell scripting, Python scripting and/or scripting in another common language. At least one of: • Extended knowledge and experience with network protocol and structures. • Ability to work with several interfaces in parallel and matrix management skills. • Team player. • Excellent analytical and problem-solving skills with a strong sense of customer commitment. • High level of interpersonal skills. • Proven ability to influence without authority and drive results. Excellent English, both verbal and written. Preferred Qualifications: • GCP or AWS Certifications • Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or Hyper-V, GCP and AWS.) • Programming skills. #GD #LI-JH1

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do Under the daily direction of the Team Lead, this part time position will provide assistance to Store and Corporate Support Analysts in achieving phone SLAs. The associate will be required to perform follow up work for the Store and Corporate Support Analysts. Under the guidance of a Senior Analyst, the associate will also perform support work on electronic tickets submitted through Service Now and Voicemail. Specifically, you will: • Retail / Home Office Support: • Perform follow up work for Support Services Analyst which will include calling customers to confirm that the problem is resolved and/or sending out required parts to customers for problem resolution. • Assess and escalate electronic tickets submitted through Service Now to appropriate groups. • Log voicemail calls, create Service Now ticket, and perform basic troubleshooting before escalating to appropriate group. • Configure, deliver, and install PCs/Laptops to home office users. • Assist Team Lead in gathering metrics from Service Now system for SLA performance and reporting. (Service Now training will be provided). • Assist in documenting new standard operating procedures for the team. • Special Projects: • Participate in projects as they arise (i.e. new application / hardware rollouts). • Assist the command centre in managing and directing technicians during rollouts. Some of what you need • Hands-on experience with Staples Point of Sale systems and store operations. • Strong Customer Service skills. • Familiarity with Windows operating system (10, Windows 7). • Rudimentary PC troubleshooting and diagnostics. • Ability to work autonomously and think outside of the box. • Strong communication skills both written and verbal. • Must be able lift 30 lbs (size of PC / POS systems). • Able to work in tight spaces (electrical room / under desks). • Valid Ontario Driver's License. • May be required to travel to stores (less than 5% of time). • 6 months to 1 year of experience with working with computers. • High school graduate / equivalent. Some of what you will get • Associate discount • Learning & Development programs • And more... Additional Information • Combination of office and Work from home environment

DescriptionFortinet is looking for an experienced Technical Support Specialist to join our Ottawa office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing. Job Responsibilities: • Basic troubleshooting on the core Fortinet products - Fortigate • Collection, analysis and change recommendations of configuration information • Collection and analysis of customer system information • Recommend corrective actions based on analysis • Provide Customer education where needed due to gaps in networking, product knowledge etc. • Consultation of technical documentation, bulletins and release notes for known problems • Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions. • Follow up on technical cases including proper escalation and management of the case until case closure. • Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation Job Experience Required: • 1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education • Deep working knowledge of operating systems -- Windows, OSX, Linux • Strong understanding of TCP/IP, routing protocols, L2/L3 switches. • Experience with security products -firewalls, IDS/IPS, VPN, virus scanning. • Strong troubleshooting and problem-solving skills • Previous call center experience, preferably supporting data networking products and/or security products is desirable. • Strong communication skills, both written and verbal. Educational Requirement: Bachelors degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

Novella Wealth, a relationship-based firm, is focusing entirely on serving our clients well. Our diverse team of experts is dedicated to providing in-depth wealth, investment, and insurance management services that enrich your every financial goal. We manage each portfolio with the same care that we give our own.We're looking for the best IT/CRM System Administrator to join the Novella family. The IT/CRM System Administrator is tasked to manage the information technology support services and the CRM system within our organization. The CRM system is a customer relationship management tool that keeps up-to-date records of customer contact information and data, and is accessible to users/clients and management to make effective use of the industry information systems technology. The IT/CRM System Administrator should be skilled and experienced in CRM, information technology development plans, policies and procedures, and advice the organization on CRM and information technology issues to accomplish business goals. At the end of the day, the IT/CRM System Administrator revolves around bridging the gap between the CRM system and the people who use it.Main activities include:- Acts as the CRM Subject Matter Expert (SME) across the organization;- Manages the technical administration of the Firm’s CRM tool and relevant integrations including troubleshooting, ensuring technical issues are resolved promptly, system enhancements and system upgrades;- Architects, designs and extends the CRM platform in alignment with business requirements, including creation of new fields, values and layout development;- Leads in translating improvement requests and requirements into working technical solutions in the CRM;- Acts as interpreter and connector; speaks the language of both marketing and technology and leads in translating requirements into data solutions;- Leads in working with vendors for applications that integrate into the CRM System;- Acts as technical lead in marketing technology aligned project management;- Implements and maintains policies and goals that support the organization's IT needs;- Monitor and maintain computer systems and networks;- Develop and implement policies and procedures on information technology strategy, management, security and service delivery and to optimize the efficiency, performance and the quality of application software;- Helps business operations groups utilize information systems to improve their efficiency;- Communicate with staff or clients through a series of actions, remotely or face-to-face, to assist in setting up systems or resolving issues;- keep up to date with industry developments;- Support the roll-out of new applications;- Ensures proper functioning of the information processing system and oversees necessary upgrades;- Develop, implement and maintain information systems and business practices pertaining to electronic information security, capture and utilization;- Set up new users’ accounts and profiles and deal with password issues;- Test and evaluate new technology;- Train agents, users and customers on CRM applications;- Oversee and ensure operating within the information technology support services’ budget.Active Directory / File Server:- User account management (create, update, delete);- File management; manage files & folders in accordance with Insurance Regulators / Licensing requirements;- Data security and access management in accordance with Insurance Council of BC and other regulators requirements;- Maintain backup of all systems.Office 365:- Create and update user mailboxes;- Provide Auto responder services;- Outlook/Mailbox monitoring;- Manage OneDrive and Document Libraries.Network Infrastructure:- WAN/LAN monitoring;- Monitor DNS, DHCP;- Internet traffic monitoring;- Maintain network cables and WiFis.Printer Management:- Ensure proper connection to printers;- Assist in servicing printers.General Maintenance:- Hardware and software installation and service;- Laptops, workstations, printers;- MS Office 2013/2016/365;- Antivirius;- Printing and Scanning;- Insurance BC custom applications;- Solve IT Support ticket requests;- Manage IT inventory.Other activities- Other tasks not specifically listed in this document may be assigned from time to time.Requirements and qualifications:- A minimum of 3 to 5 years working in Information Technology field, including 3 years of significant experience in IT/CRM services and support;- Knowledge of customer relationship management software an asset;- Post-secondary education in computer science, software engineering, or related field;- Detail oriented with an excellent foundation in software development and support, stakeholder management, requirement development and analytical skills;- Familiar with a variety of the field's concepts, practices, and procedure;- A high level of self-motivation and energy;- An optimistic, can-do attitude;- Very strong analytical skills;- Effective interpersonal skills.Wage C$43.08 / hour, 40 hour / weekAboriginal and new immigrants are encouraged. Candidates legally entitled to work in Canada can apply too.Please email resume to . Only those qualified will be contacted, NO solicitation please.Novella WealthUnit 270 10691 Shellbridge Way, Building 4, Airport Executive Park, Richmond, BC, Canada V6X 2W8

Technical Manager – Relocation support providedHigh Prairie, AlbertaOur Technical Managers work with departments across our organization to drive innovation in our products and processes and help us deliver superior products to our customers. Looking for a chance to work in a world-class OSB facility and make a real difference? Keep reading to learn more about this exciting opportunity!We’re looking for an experienced Technical Manager for our High Prairie OSB Division. Our mill is undergoing an exciting major rebuild and modernization of its main production press and you will be a key member on this project and our work going forward.Experience in leading the organization and supervision of technical aspects of process improvements, technology, research and development, along with a demonstrated knowledge of OSB (Oriented Strand Board)/EWP (Engineered Wood Products) manufacturing processes is critical for this role. Your proven analytical and problem-solving skills, commitment to safety, and focus on quality and continuous improvement will help you get results. On top of that, strong statistical knowledge and computer literacy will help set you a part. A post-secondary education in a related field is an asset.Your ideal workday will look something like this:You will lead with a strong focus on safety and provide feedback and support to our Process & Technical Coordinator.You will leverage your knowledge and experience in OSB/EWP to assist in the development and improvement of both new and existing products and processes.You stay on top of new industry developments and standards in technology and customer satisfaction in order to recommend, plan, and organize actions that will keep the mill current.You leverage your relationship-building and interpersonal skills to interact with our Sales and Production teams and keep the product cost model current.You use your knowledge of code requirements, third-party testing agencies and experience in statistical process control to plan, organize and implement resin or mill trials.We value diversity at Tolko and respect that experience and knowledge come in many forms. Even if you don't think you check every box, please apply. We would love to hear your story and have you grow with us.So, what’s in it for you?You’ll take on an exciting challenge with supportive team members.You’ll earn a competitive salary, plus an additional northern living allowance on top of your base pay.You will be eligible to participate in Tolko’s bonus program.Competitive benefits and retirement packages come standard, so you don’t have to choose between your bottom line and your wellbeing or your future.Relocation support including community connections so you can live (and play) where you work.Continued professional development through on the job and classroom training and reimbursement of tuition and membership fees.A positive, innovative, and inclusive work environment.If you want to work in a sustainable, future focused industry, there is no better place than Tolko. Our family has been producing innovative forest products for over 65 years. Our focus remains on sustainably managing our forests and our business for upcoming generations.We want YOU to join our family. Come Grow Here! Apply today at www.tolko.com/careers. Applications will be accepted until the suitable candidate has been selected.Want to know what it’s like to work for Tolko? Hear what our employees have to say!About High PrairieLocated four hours northeast of Edmonton, the Town of High Prairie is a thriving community with 26,957 hectares of park and protected natural assets. There are endless outdoor activities for both land and lake lovers alike and facilities include an arena, curling rink, indoor swimming pool, tennis courts and baseball diamonds. We honour that High Prairie is situated on the ancestral and traditional territory of the Cree, Dene and Métis. Watch this video to learn more about the community and find out why life is better here.Follow us on LinkedIn, Facebook, and Twitter to stay up to date on Tolko news and job postings.

Our valued Public Sector client is in need of a Intermediate Project Manager to manage projects delivered by IM/IT technical resources in an IM/IT project delivery environment (MECM/ SCCM). This candidate will be needed to assist the department with the design, planning, delivery and sustainment of enhancements to the department’s End Point Management solution (MECM). We are looking for someone with the following, but not limited to, experience: A valid PMP or PRINCE2 or AGILEPM 5 years of experience managing projects delivered by IM/IT technical resources in an IM/IT project delivery environment. 2 projects of experience managing in support of major operating system migration projects in an MS Windows environment, each including the following: a large organization with 2,000 or more employees working in a distributed environment (i.e. involving five (5) or more regional offices located across at least three (3) time zones); managing project teams and working with multi-disciplinary stakeholders from across levels of the organization; reporting to and providing recommendations to senior management (DG level, or equivalent, or higher) on a range of issues affecting the organization's ability to achieve its business objectives. 5 projects of experience in major operating system upgrade projects in an MS Windows environment, preferably in SCCM/MECM implementation/upgrade or migration, or feature deployment, including experience in: Gathering requirements, options analysis, and supporting the obtaining of Project approval Preparation and maintenance of project artefacts (e.g. Charters, Plans, Schedules, Budgets, Risk Registers); Assignment, management and coordination of work activities among Project Resources to deliver upon Project Plan; Monitoring Project progress and status against budget, schedule, scope and risk profile. Apply

Technical Support Consultant - Future Opportunities Unlock future opportunities by joining our Talent Community! Join our Exclusive Talent Community and seize the opportunity to be scouted for upcoming remote Part-Time Call Center roles. Your journey to a rewarding career starts here.Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands: Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country's largest and most reliable 5G network.Come build a rewarding career at Rogers and be a driving force behind our success story!We're hiring Part-time Technical Support Consultants and you get to WORK FROM HOME! Join our contact center team starting New Year!As a Technical Support Consultant, you will provide exceptional customer service supporting customers with their Rogers Ignite / Wirelessservices. Who we're looking for: We're seeking enthusiastic Technical Support Consultants with a positive attitude and genuine willingness to help others. In this role, you'll listen attentively, be curious, ask the right questions, and troubleshoot to deliver appropriate and clear solutions, ensuring our customers get the most out of their products and services. Collaborate with your team and other departments; you will contribute world-class technical customer service. This opportunity with Rogers could be the beginning of a fulfilling and rewarding career! What's in it for you: We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: Competitive hourly rate and performance-based bonus Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs 50% off all Rogers products & Services & Blue Jays tickets, 25% off TSC items, 20% discount on ALL wireless accessories 150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies Paid time off for volunteering Give Together November: Company matching contributions to charities you support Growth & Development: Ongoing training and development to enhance your skills and knowledge to find solutions and/or the products that best suit our customers Opportunity to provide mentorship and coaching to new hires and potential progression to second-level customer support My Path: self-driven career development program & job shadowing Rogers First: priority in applying to internal roles of interest Access to LinkedIn learnings Wellness: Homewood employee & family assistance program Our commitment to the environment and diversity: Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. What you'll do: Connect with customers through inbound calls, outbound calls, and chat support, providing an end to end customer experience with a focus on troubleshooting their technical issues Aim for first call resolution to ensure customer satisfaction Educate customers on their existing products and recommend value-added services Effectively address customer issues by demonstrating accountability for technical problems through active listening, skillful questioning, and clear communication of appropriate solutions Implement the ongoing training and certifications you receive on Roger's products and services and best solutions practices What you bring: Flexibility to work in our 24/7 environment (primarily being afternoon, evenings and weekends) 1+ years of professional customer interaction (face-to-face or over the phone) Ability to multi-task in a fast-paced environment while navigating multiple computer systems Clear written and oral communication skills, and listening skills Comfortable making outbound calls to proactively solve customer issues Brand Ambassador mindset, thriving in a dynamic work environment eager to learn new skills and develop a career at Rogers Customer-focused champion and resourceful problem-solver Join our team and receive ongoing training and development to equip you with the necessary skills to provide excellent service and find the best solutions and products for our customers. As part of the recruitment process, candidates will be required to provide consent for and successfully pass a criminal and credit background check. Schedule: Part Time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 855 York Mills Rd. (WFH), North York, ON Travel Requirements: None Posting Category/Function: Call Centre Operations & Technical Support Requisition ID: 297450At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Customer ExperienceLocation: North York, ON, CA Winnipeg, MB, CA Vancouver, BC, CA Toronto, ON, CA Calgary, AB, CA Edmonton, AB, CA Nanaimo, BC, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Technical Support, Consultant, Consulting, Call Center, Technology, Part Time, Contract, Customer Service Apply now »

Who we are? Cansel helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. Position Summary The ideal candidate is a technical expert who understands the software and hardware solutions we provide at an advanced level. This person will know a variety of products, understand the positioning of the products in the market, how our customers use them, and why. This will include installation, configuration, customization, development, training, and support in Western Canada and California, USA. In this role, you will... • Attend sales calls with Account Managers and sales professionals• Perform technical sales presentations• Conduct product training in a classroom environment and/or online• Provide product Technical Support to our clients• Develop customized solutions tailored to our customers’ needs• Assist in the development of product related instructional programs• Assist in the development and maintenance of product educational materials• Assist in the development of technical support documentation• 80% Survey; 20% GIS• Other duties as assigned About you... Post-secondary education in Geomatics, Surveying or Civil Engineering.• Excellent communication skills, both written and verbal.• Finely tuned customer service skills.• Familiarity with GPS and conventional data collection and processing, scanning, and photogrammetry.• High diagnostic, analytical and creative skills.• Field experience with Trimble Hardware, FARO scanner and UAV surveying is a definite asset.• Valid driving license and vehicle Why choose us? In addition to the strong growth culture of the company, Cansel offers:Competitive compensation package.Uncapped Commission incentives for the sales team.Flexible extended health and dental benefits program.Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness InsuranceAccess to on-line pharmacyCompany vehicle program for Sales Reps.Employee Referral Program.Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).Free access to our online courses database.Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.Preferred rates on some gym memberships.Preferred rates on personal insurance.Generous long service reward program.Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees.All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.

OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Ignition Tax is a team of full-stack developers, project managers, and technology trailblazers who pride themselves on creativity and innovation. Our Client Experience Support Analyst will be the first point of contact for Tax, Assurance and Audit business clients and users of KPMG Canada's leading compliance tool and other Ignition Tax technology products. As our Client Experience Ambassador, you're responsible for providing Tier 1 and Tier 2 guidance to customers on the transition of their business information to our products and services. This guidance will be conducted by product review, issue identification and assessment; one on one training; problem solution and resolution assistance via various channels. This is a 6 month contract role. What you will do Troubleshoot and resolve Tier 1 and 2 support issues by telephone, online and or emails; with documentation and escalation as required. Provide onboarding and ongoing support for Ignition Tax products and services. One on One training of firm proprietary software as required. Actively participate on various Customer Success and Ignition Tax initiatives as required. Liaise and collaborate with Ignition Tax support and extended IT teams to provide a unified client experience. Develop a solid understanding of Ignition Tax products and services to provide accurate information and support. Keep up to date with Ignition Tax product and services updates and new features. Identify progressive ways to support and reach our internal KPMG employees and external customers. Exercise change management mechanisms to build a strong community of proficient users of KPMG Canada's leading compliance tool and Ignition Tax products and services. What you bring to the role Strong verbal and written communication in English; excellent collaboration, relationship-building and interpersonal skills Passionate interest in client satisfaction and personalizing interactions to meet client needs and preferences. Previous support, virtual preferred and/or help desk experience (sales experience an asset). Aptitude for learning and adapting to new processes and technologies with ease. Ability to create and contribute to knowledge base articles to help clients find answers independently. Strong troubleshooting/problem solving and analytical skills. Ability to proactively address potential issues in a timely manner. Ability to work effectively, both independently and as part of a diverse team. Flexibility to work, after hours when required. Proficient in Excel data mining and summary reporting. Strong knowledge of Microsoft 365, Teams. Power BI basic proficiency for data visualization is an asset. Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .

YOUR DAY-TO-DAY WITH USThe Customer Technical Support Analyst level II will be responsible for working within a global team that focuses on troubleshooting and resolving both software and hardware technical issues for all JYGA products. Your primary responsibilities will be: Providing fast, efficient, and courteous technical customer support in relation to all products and their use within the agriculture feeding cycle. Effectively capturing, prioritizing, and documenting all incidents via our ticketing system. Managing, diagnosing, and resolving technical incidents that may occur in the installation, start-up, maintenance, and mechanical/electronical repair of products. Effectively documenting technical product bugs while working in collaboration with Quality Assurance and R&D to improve our products. Assisting clients in use of hardware and software components of the products. Capturing troubleshooting steps and techniques to contribute to JYGA knowledge management database. Actively participating in cross functional teams with R&D to contribute to the technological evolution of the products. REQUIREMENTSDEC in computer IT Technology Profile (Network Management, Infrastructure, Computer Support) or equivalent relevant experience .Bilingual, French/English.Experienced working in fast paced, evolving Technical Customer Service environment with proven technical troubleshooting skills, methods, and documentation techniques.Action-oriented, resourceful, collaborative, self-starter, and passionate about technology.Knowledge of computer systems, components, Office 365, Teams, TeamViewer.Ability to work onsite at Jyga Technologies up to ~90% of schedule time.

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization. We are looking for a Technical Officer, Pneumatic and Hydraulic Pressure to support our Mass and Related Quantities team within the Metrology Research Centre. The Technical Officer would be someone who shares our core values of Integrity, Excellence, Respect and Creativity. The Metrology Research Centre is Canada's National Metrology Institute and as such is responsible for the realization and dissemination of the units of measurement within the SI system, supporting agreement in measurement across the globe and enabling international trade. The Mass and Related Quantities team provides realization and dissemination of Mass and quantities related to it such as pressure. The Mass and Related Quantities team operates a world class pressure facility from 5 kPa up to 100 MPa and is capable of realizing the Pascal to 5 ppm uncertainty at atmospheric pressure. The Technical Officer provides technical support (electrical, electronic, computer, mechanical, organizational, and other), and systems oversight in projects and in operations of the Mass and Related Quantities team (MRQ). We are looking for a hands-on person who is passionate about technology and creating impact that will be proficient in a technical lab setting. The candidate should demonstrate strong positive behaviours including conscientiousness, self-awareness and adaptability. They will be responsible for performing calibrations with world leading accuracy, supporting research and development activities, and carrying out continual improvements to capabilities and services. Some domestic and/or international travel may be required. This work includes performing calibrations, processing results, and preparing reports. The successful candidate will support the continual improvement of measurement services and capabilities through modification of existing equipment and measurement processes, automation, as well as through software enhancement. In addition, the technical officer will provide support for research and development activities in mass and related quantities and aid in the development of precision instrumentation. You will:-Work with clients and other team members to perform measurements and develop and/or improve measurement capability at the leading edge of what is technically and physically possible;-Develop and maintain computer interfacing and programs to communicate with electronic equipment and data acquisition systems;-Support Canadian industry and innovation by calibrating and validating internal and external client equipment;-Help design, construct and maintain custom electronic and mechanical equipment for scientific and measurement apparatus;-Acquire and analyze data, report results and keep records.---Contribuez a la realisation de travaux de recherche strategiques et poursuivez une carriere prometteuse au Conseil national de recherches du Canada (CNRC), la plus grande organisation de recherche et de technologie au Canada.Nous souhaitons embaucher un agent ou une agente technique, Pression pneumatique et hydraulique en vue de soutenir l'equipe Masse et quantites connexes du Centre de recherche en Metrologie. La personne choisie doit partager nos valeurs fondamentales relatives a l'integrite, a l'excellence, au respect et a la creativite. Le Centre de recherche en Metrologie est l'institut national de metrologie du Canada et, a ce titre, il est responsable de la realisation et de la diffusion des unites de mesure du Systeme international d'unites (SI), ce qui favorise l'accord sur les mesures dans le monde entier et permet le commerce international. L'equipe responsable de la masse et des quantites connexes assure la realisation et la diffusion de la masse et des quantites qui lui sont associees, comme la pression. Elle dispose d'une installation de pression de classe mondiale allant de 5 kPa a 100 MPa et est capable de realiser l'incertitude du pascal a 5 ppm a la pression atmospherique. La personne retenue fournit un soutien technique (electrique, electronique, informatique, mecanique, organisationnel et autre) et une surveillance des systemes dans le cadre des projets et des activites de l'equipe responsable de la masse et des quantites connexes. Nous sommes a la recherche d'une personne habile, passionnee par la technologie et par l'idee d'avoir une incidence positive, et qui sera competente dans un laboratoire technique. La personne retenue doit avoir un comportement exemplaire et une attitude positive, notamment avoir le souci du travail bien fait, une bonne conscience de soi et etre capable de s'adapter. Elle sera chargee d'effectuer des etalonnages avec une precision extreme, de soutenir les activites de recherche et developpement et d'ameliorer continuellement les capacites et les services. Certains deplacements nationaux et/ou internationaux pourraient s'averer necessaires. Ce travail consiste a effectuer des etalonnages, a traiter les resultats et a preparer des rapports. La personne retenue soutiendra l'amelioration continue des services et des capacites de mesure par la modification des equipements et des processus de mesure existants, par l'automatisation ainsi que par l'amelioration des logiciels. Elle apportera en outre son soutien aux activites de recherche et developpement en matiere de masse et de quantites connexes et contribuera a la mise au point d'instruments de precision. La personne retenue devra :-Travailler avec les clients et les autres membres de l'equipe pour effectuer des mesures et elaborer et/ou ameliorer les capacites de mesure a la fine pointe de ce qui est techniquement et physiquement possible;-Elaborer et maintenir des interfaces et des programmes informatiques pour faciliter la communication avec l'equipement electronique et les systemes d'acquisition de donnees;-Soutenir l'industrie et l'innovation canadiennes en etalonnant et en validant les equipements de clients internes et externes;-Contribuer a la conception, a la construction et a l'entretien de l'equipement electronique et mecanique avance et personnalise pour les appareils scientifiques et de mesure;-Acquerir et analyser des donnees, rendre compte des resultats et tenir des registres.

Who we are? Cansel helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. Position Summary The ideal candidate is a technical expert who understands the software and hardware solutions we provide at an advanced level. This person will know a variety of products, understand the positioning of the products in the market, how our customers use them, and why. This will include installation, configuration, customization, development, training, and support in Calgary. In this role, you will... • Attend sales calls with Account Managers and sales professionals• Perform technical sales presentations• Conduct product training in a classroom environment and/or online• Provide product Technical Support to our clients• Develop customized solutions tailored to our customers’ needs• Assist in the development of product related instructional programs• Assist in the development and maintenance of product educational materials• Assist in the development of technical support documentation• Survey• Other duties as assigned About you... Post-secondary education in Geomatics, Surveying or Civil Engineering.• Excellent communication skills, both written and verbal.• Finely tuned customer service skills.• Familiarity with GPS and conventional data collection and processing, scanning, and photogrammetry.• High diagnostic, analytical and creative skills.• Field experience with Trimble Hardware, FARO scanner and UAV surveying is a definite asset.• Valid driving license and vehicle Why choose us? In addition to the strong growth culture of the company, Cansel offers:Competitive compensation package.Uncapped Commission incentives for the sales team.Flexible extended health and dental benefits program.Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness InsuranceAccess to on-line pharmacyCompany vehicle program for Sales Reps.Employee Referral Program.Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).Free access to our online courses database.Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.Preferred rates on some gym memberships.Preferred rates on personal insurance.Generous long service reward program.Opportunity to be part of the Cansel Employee Share Ownership Program (ESOP) after 1 year of employment in the company.

Title:Systems technical support analystJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$28.85 Hourly, for 30 to 40 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:2311 90b St SW Suite 201Edmonton, ABT6X 1V8(1 vacancy)OverviewLanguagesEnglishEducationCollege/CEGEPExperience2 years to less than 3 yearsResponsibilitiesTasksRespond to users experiencing difficulties with computerProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsSupervise other technical support workers in this groupSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareAdditional informationWork conditions and physical capabilitiesWork under pressureTight deadlinesPersonal suitabilityClient focusOrganizedTeam playerEmployer:EliteGlobal Group Ltd O/A Elite Global GroupHow to applyBy emailBy mail2311 90b St SW Suite 201Edmonton, ABT6X 1V8

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Cybersecurity Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.Cloud Focus: These customers and products are our future even if they cannibalize our presentCloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentalityCloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happensOne Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud ExperienceCloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt itThis role is flexible in that you can work up to 100% from home within the Vancouver area. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.   Individual Contributor

Nanaimo-Ladysmith School District 68Information Technology - Support Specialist Join a forward-thinking school district that empowers students to become confident, lifelong learners. As we continue to provide reliable and impactful technology services and solutions to our students and staff, we are seeking an IT Support Specialist to join our team.  You are customer-service-oriented, have a strong technical background, excellent problem-solving skills, and a passion for helping others succeed in a technology-rich environment.Working with your IT department colleagues, you will be supporting end-user computing environments, devices, applications, and local area networks.You will assist users with their information technology needs, deploy and support computer systems, and help with planning and improving technology support and security procedures.Your qualifications include a high school diploma, 2+ years post-secondary education in a computer-related field, 3+ years of experience supporting a range of IT systems in a Microsoft-based network, and strong organizational and communication skills.You have a valid BC Driver's license.Assignment: Full Time, 40 hrs per week, Monday - Friday, 7:30am - 4:30pm, onsite. Wage: $32.88 per hourThis is a fantastic opportunity for personal growth, offering excellent benefits and a supportive work environment where you can make a difference in the lives of students and the community.  Read the full IT Support Specialist job description at https://www.sd68.bc.ca/document/systems-support-specialist/ To view the original posting, please visit Make a Future at https://bit.ly/49r4w1c. Work, Live & Play in Nanaimo! Nanaimo Ladysmith Public Schools employs more than 2,300 professionals, all committed to the education of our over 15,000 students. All members of our staff are integral to our excellent education system & our positive workplaces, supporting our district goals of meeting each student's unique needs, continuous improvement of instruction and assessment and enhanced facilities for learning. Nanaimo is centrally located on the east coast of Vancouver Island. We boast the best climate in Canada, are surrounded by some of the most beautiful wilderness in the world and enjoy excellent year‐round recreational & cultural amenities. As a hub city, we have ready access to all of Vancouver Island, the Gulf Islands and the Lower Mainland. How to Apply Submit your application by email to [email protected].  Applications should include a cover letter, a detailed personal résumé, contact information for three professional supervisory references and any other relevant supporting documentation.  This job posting will be open until a successful candidate is found.  Please note:  Nanaimo Ladysmith Public Schools thanks all applicants for their interest in working with us, however, only those shortlisted for an interview will be contacted.