Overview of salaries statistics of the profession "Technical Support Advisor in Canada"

DescriptionFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. You are familiar with the Security Operation Center environment and know well how to deploy and customize SOC tools, including implementing all the integrations required to make the job of SOC Analysts effective. You are able to design scripts to accomplish a wide variety of tasks and are able to implement and customize the automation of responses to security threats. You are able to assess the needs of a SOC environment and provide advice as to what steps should be taken to outfit a SOC environment. FortiSOAR -- Security Orchestration Automation and Response You would provide support as part of two related services we offer to our customers who purchase FortiSOAR - www.fortinet.com/products/fortisoar •Best Practices Service Advise customers on best practices as to how to deploy FortiSOAR in their SOC environment. Show them the general principles by offering demonstrations and guiding to relative best practice information. •Technical Support Help troubleshoot problems that arise as the product is used, be it data ingestion or playbook execution. If a bug is identified, work closely with QA and Development teams to resolve it. Job Responsibilities: •Provide direct technical web and telephone support •Troubleshoot FortiSOAR •Guide customer in assessment of what is needed to effectively use FortiSOAR using best practices based upon an understanding of their environment •Demonstrate product features and design principles •Provide input into the development and improvement of technical documentation •Reproduce customer environments using lab equipment and report bugs •Recommend alternative solutions or workarounds •Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue •Provide knowledge transfer to peers Job Experience Required: •4+ years' experience in a security analyst, support or SOC role (or equivalent) •Experience interacting with APIs, particularly for automated ingestion of data and triggering responses. Familiar with the use of connectors to integrate with other products. •Strong troubleshooting and problem-solving skills •Previous experience providing technical support, preferably in network security / SOC environment •Comfortable working on and having strong understanding of Unix OS. Preferably Unix/Linux administration responsibilities (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions). •In-depth experience with 1 or more SOAR or SIEM tools •Ability to automate cyber security processes through scripting and tools based upon repeatable workflows by designing playbooks •Know how to tune SOC tools to meet security objectives •Strong English skills both written and verbal. Experience in any of the following areas would be an asset: •SQL Database structure & queries •Python scripting using tools like Jinja •VM/Cloud Environments (preferably VMWare, AWS) •Fortinet product experience #GD #LI-JH1

DescriptionAs a FortiEDR Escalation Support Expert, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Developing, QA, Security, and Product Support. You will be working as an integral part of the Support team, being the main link between Support and Product Development and developing and maintaining tools to accelerate customer ticket handling. This will involve a wide range of skills, including mentoring Support experts and reading log files/dump files/network traces/endpoint traces in order to track down field related product malfunctions, updating internal tools and writing internal and external Knowledge Base articles. You will be responsible for analyzing and resolving complex and challenging issues, and communicating the methods used to the Support team to help them build on their skills. Where bugs or product improvements are identified, you will be responsible for coordinating with the development organization and prioritizing the required work to ensure that the customers get their issues resolved in a timely manner. Ultimately, you will have a large part in driving the quality of FortiEDR product forward, either by yourself or by coordinating activities of different departments in the business unit. You will also be part of a team building and maintaining tools which allow the Support organization to analyze data and diagnose problems quickly and efficiently. This will require being able to read, write and edit scripts, primarily in Python and Bash. Updating these tools to work with new iterations of our product releases, ensuring the high standards of Support, and that the Support organization is able to carry out their tasks efficiently and accurately. Qualifications: • Demonstrable experience in a technical (CS related) field or B.Sc. • 5 years of experience in Technical Support/Escalation expert/IT-Ops role. • Proven hands-on experience and understanding of operating systems. • Good understanding of Shell scripting, Python scripting and/or scripting in another common language. At least one of: • Extended knowledge and experience with network protocol and structures. • Ability to work with several interfaces in parallel and matrix management skills. • Team player. • Excellent analytical and problem-solving skills with a strong sense of customer commitment. • High level of interpersonal skills. • Proven ability to influence without authority and drive results. Excellent English, both verbal and written. Preferred Qualifications: • GCP or AWS Certifications • Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or Hyper-V, GCP and AWS.) • Programming skills. #GD #LI-JH1

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

Job Summary: You are a self driven professional with labour relations experience. As the Labour Relations Advisor your focus will be on supporting a unionized workforce while being an innovative contributor to the Industrial Relations department. Acting as the subject matter expert, you will utilize strong business acumen while providing solutions to the business. You will guide labour relations and grievance management, labour market research analysis, collective bargaining, and negotiations to effectively support the organization. We have always made the safety and health of employees our first priority. We continue to closely monitor the COVID-19 situation and have implemented proactive measures across the company to curb the spread of the virus and protect those at risk. This includes flexible work arrangements, including work from home (WFH) where possible and new safe work environment protocols at all work sitesThis position can be based of Vancouver, Edmonton or Toronto, with flexible work from home arrangements and approximately 25% travel required. Other locations within Canada may be considered. If you're looking for a career where you can make a real difference, come join Ledcor's Industrial Relations team today!Essential Responsibilities Interface with business leaders to provide advice and guidance regarding the interpretation, compliance, administration and implementation of the Collective Agreement(s) terms and conditions as required Oversee and be responsible for the research, administration and distribution of Industrial Relations documents including but not exclusive to wage schedules, meeting minutes, summaries, presentations, Collective Agreements and related documents involving unionized employees Act or assist in lead Spokesperson responsibilities for negotiations/collective bargaining of Collective Agreements and their assorted documents as assigned Contribute to the collective bargaining pre-negotiation preparation research and proposal costing to develop and provide guidance on the strategy and obtain leadership approval on the bargaining mandate Review and deliver various Industrial Relations training presentations including Progressive Discipline, Respect in the Workplace and Collective Agreements to the different levels within Ledcor business units Interface with Union Representatives on employee related matters including progressive discipline, grievances, wages, working conditions, etc. Consult with internal and external labour legal counsel as assigned regarding grievances, employee issues, labour strategies, legislation and or other applicable Labour Relations issues Mentor and support other team members; assist others in a collaborative manner to achieve team and individual successCreate innovative labour strategies to address business requirementsQualifications Degree/Diploma in Industrial or Labour Relations, Human Resources, other related fields 4+ years of experience in an Industrial or Labour Relations or Human Resources generalist role with experience supporting a unionized workforce Provide high quality service with a focus on strong business acumen and quality decision making with the ability to propose creative and innovative solutions to meet business needs Strong technical skills in Labour Relations Collective Agreement administration and interpretation, market research/analysis and experience with union negotiations Ability to build and foster effective client relationships and use effective influencing strategies Work conditions Travel to various sites and office locations (approximately 25% of the time) is requiredAdditional Information: Company DescriptionThe Ledcor Group of Companies is one of North America's most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes. But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!Employment EquityAt Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other identifying characteristic are encouraged to apply.Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging. Date PostedAug 6, 2021 1067 West Cordova Street, Vancouver, BC, Canada

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

NB 51176295 - NC 51176296 BCH-R-6295-220302E1Employment Posting ID: Business Improvement Advisor - Category Mgmt Positions Available: 1 Full-time (37.5 hrs/wk)Status: Edmonds 16Job Location: Permanent HybridFlexible Work Role: Lower MainlandRegion: Powered by water... and by people like you Providing clean electricity to 4 million customers takes a diverse workforce and that's where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and outages to keep our system reliable. Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a solution to climate change while safely providing clean, affordable electricity to our customers. We offer a healthy work life balance, training opportunities and career progression. We're proud to be ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we build an even cleaner B.C. JOB DESCRIPTION Duties: * BC Hydro's Supply Chain function is integral to keeping the business running and the lights on. BC Hydro is transforming its Supply Chain model through the implementation of a full category management capability to better meet the business' requirements for quality, safety and reliability in what we buy for the best total cost and to ensure mutually beneficial supplier relationships. The Operations & Enterprise Supply Chain group is accountable to develop and implement strategies for the key categories that account for over 80% of BC Hydro's annual $2 billion expenditures. Categories are organized in the following portfolios: Enterprise, Major Equipment, Engineering & Technical Services, Materials & Logistics and Field Support Services. Our job is to give BC Hydro confidence that it is getting the best overall value from its overall expenditure. We are well into our multi-year transformational journey and we now have an opening for a Business Improvement Advisor (BIA). BIA's are part of Supply Chain internal consultancy that are members of a number of cross- functional teams that develop multi-year category strategies related to procure-to-pay business change/ process optimization, sourcing, supplier management and contract management. The mission of the Business Improvement Advisor (BIA) is to create clarity through structured strategic analysis, ensure discipline and rigour is applied to solve complex problems and decisions, and implement change in order to produce the highest value outcomes for our key categories. More specifically, the BIA will perform UATs, make adjustments to improve user experience, and maintain version controls. They will create custom VBA codes to automate logic and provide preliminary decision-making options. The work will include building forms and data tables to allow for multiple users to enter information and creating initial documentation for training and sustainment purposes. The successful candidate will join a dynamic team at BC Hydro, working on critical work packages BCH-R-6295-220302E1 - Business Improvement Advisor - Category Mgmt NB 51176295 - NC 51176296 to advance implementation of key strategies that are expected to drive significant benefits for the organization over years to come. Our ideal candidate is a team player that is articulate, proactive and personable with a passion for business improvement. They will have the ability to understand business requirements and translate them to functional requirements and visually translate information into reports based on adjustable parameters. BIA's are trusted advisors that bring value in both leading and supporting roles through their extensive experience with business analysis, modelling, structured decision making and project management. They draw out collaborative insights, excel at improvement prioritization and problem solve through structured frameworks to ensure decisions are effective and fact-based. BIA's have developed quantitative, financial, statistical analysis and visual presentment of cost/ benefits valuation, and decision support tools (e.g. options models/simulations). The ideal candidate has also led analysis to determine opportunities and requirements for business process improvement using a variety of frameworks and has a track record of successfully implementing change projects. Our team of BIA's are accountable for the following high-level outcomes: • Informs viability of Category Management strategy and change projects using structured and thorough impartial analysis, objective logic and fact-based decision making. • Leads collaborative working groups that build collective understanding, support and implementation of business improvement opportunities. Builds rapport with teams and clients. • Leads complex sourcing evaluations ensuring they are fair, transparent and will lead to BC Hydro having an optimal supply base and business continuity. • Contributes to the advancement and sustainment of business improvement, business valuation and decision advisory practices for category management and business change initiatives. • Employs systematic decision-making approaches and develop proficiency in structuring information, examining alternatives and building stakeholder consensus. Disciplined decision- making using data analysis and visualization tools to inspire success in objectives. Qualifications: • Bachelor's degree or equivalent. • 8+ years of experience in business analysis, process improvement, project management, stakeholder engagement and/or facilitation. Preference given to candidates with experience in business analysis and/or process improvement relation to category management within supply chain projects/programs. • Proven senior level experience organizing, modelling and translating data and insights into strategic options and structured decision making. • Communicates effectively verbally and in written form to various levels of audience. • Experience working in relevant industry; in a team-based environment that is complex, with multiple stakeholders and strategic considerations. Core Skills/Abilities/Competencies: • Analytical & Forward Thinking: Be able to create insights and "aha' moments by thinking broadly BCH-R-6295-220302E1 - Business Improvement Advisor - Category Mgmt NB 51176295 - NC 51176296 and deeply and considers the overall big picture. • Quick Learner and Growth Mindset: Must quickly learn BC Hydro processes, category management framework and the different aspects of our BCH culture (e.g. operations, project delivery, corporate). Embraces challenges, integrates feedback and demonstrates perseverance. • Persuasive Communications: Conveys information to people clearly and concisely, and in a way that builds commitment, credibility and is actioned. • Relationship Builder and Collaborator: Intentionally develops collaborative internal and external relationships by truly seeking to understand business priorities, values workforce diversity and inclusivity. Recognizes how and when to escalate problems that require senior decisions. Analyzes the organizations broader needs, core category requirements and includes different perspectives to provide informed solutions. • Leadership: Takes accountability to 'own' it and make it happen, and uses influence when you don't have control and always has outcomes and objectives in mind. • Planning & Project Management: Establishes plans through an interactive thinking and organizing process that builds clarity with respect to goal(s) and what is required to achieve the goal(s) and outcomes. Develops, analyzes, facilitates and contributes to sourcing plans and category objectives. • Business Acumen: Accurately assess business challenges and decision requirement complexity to identify what is needed, applies sound judgement and designs pragmatic approaches to deliver required progress. Presents the aptitude, attitude and fortitude to deliver sustainable processes. ADDITIONAL INFORMATION * Please note, a valid Class 5 Driver's license is not mandatory but is considered highly beneficial as this role requires travel to various BCH locations and supplier sites. We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we invest in our system and prepare to meet the challenges of tomorrow. Our values guide our work. Want to join us? We are safe. We are here for our customers. We are one team. We include everyone. We act with integrity and respect. We are forward thinking. BC Hydro is an equal opportunity employer. We include everyone. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. We are also happy to provide reasonable accommodations throughout the selection process and while working at BC Hydro. If you require support applying online because you are a person with a disability, please contact us at [email protected] . BCH-R-6295-220302E1 - Business Improvement Advisor - Category Mgmt NB 51176295 - NC 51176296 All BC Hydro employees will be required to show proof of full Covid-19 vaccination. Flexible work model role definitions =========================== Our four role types identify the degree of flexibility an employee could have to work from home based on the type of work they do. The flexibility for an individual job is up to the manager for each position and the operational requirements. Employees also have the right to work full-time from the office if they prefer. All of our roles require at least some in-person time. IBEW/Field - No option to work from home Resident - Works primarily (4+ days per week) in the office. Hybrid - May be able to work from home up to 3 days per week. Remote - Works from home 4+ days per week HOW TO APPLY Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable, include your Trades Qualification. This will ensure we have all the necessary information to assess your application without any delays. Click on the Apply button in order to complete the steps to apply for this job. Date Posted: 2022-03-02 Closing Date: 2022-03-16

NB 51150837 - NC 51151612 BCH-R-0837-220228E1Employment Posting ID: Sr. Safety Advisor Positions Available: 1 Full-time (37.5 hrs/wk)Status: Edmonds C03Job Location: Temporary HybridFlexible Work Role: Lower MainlandRegion: We're BC Hydro and we have a big job to do. Keeping the lights on for over 4 million people across the province takes a lot of talented people doing many different jobs. From working deep in a generating station, atop a power pole, or behind a desk, whatever it is that makes you tick we offer challenging careers to help you reach your potential. We're investing more than $2 billion per year in major capital infrastructure projects to help meet the growing demand for safe, reliable power. We're upgrading transmission lines, building new substations, and investing in our hydroelectric generation facilities. We aim to provide meaningful and challenging work, opportunities for growth and a healthy work/life balance. We've been recognized for excellence and been named one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. It's our vision to be the most trusted, innovative utility company in North America by being smart about power in all we do. JOB DESCRIPTION Duties: * BC Hydro is making improvements to our incident management process and related activities during the term of this position. The successful candidate will be an active participant in communicating and supporting implementation of important changes through their work, their work with peers and their work with others across BC Hydro. This is a tremendous opportunity to participate in this change and influence how BC Hydro responds to, learns from, communicates and manages incidents. * As a member of the Safety Planning, Incident Management Team, the Senior Safety Advisor is focused on the continuous improvement of BC Hydro's incident management system, the performance of investigations of serious incidents, and the assessment of those incidents to assist responsible management in the development meaningful corrective actions. * Leads safety and health investigations for serious incidents occurring at any location; coordinates the work of the investigation team, gathers information through interviews, applies incident investigation analysis methodologies, consults with subject matter experts as required, and prepares final investigation report. * Acts as the subject matter expert in the interpretation and application of safety incident management process and investigation methodologies, engaging all levels of the organization from the field to the executive to contractors, including presentation of findings and analysis. * Reviews incident notifications for technical accuracy, conducts further research and investigation as necessary; follows-up with originators for data clarification, corrections, and to provide guidance on compliance and system reporting requirements. * Oversees and supports the use of the incident management system, the communication of roles BCH-R-0837-220228E1 - Sr. Safety Advisor NB 51150837 - NC 51151612 and responsibilities as they relate to incident management, and the performance of incident investigation by others in the Safety group. * Provides guidance and quality assurance in the development of effective corrective action plans (CAs) to address causes of safety incidents. * Audits the completion, implementation, and effectiveness of CAs arising from safety incidents. * Works with regulatory agencies (e.g. WorkSafeBC) to provide the appropriate information required by regulators. * Supports management as a subject matter expert in their ongoing relationship with WorkSafeBC in relation to incident management. * Supports planning and development of employee training and mentoring in safety incident management and investigation. * Supports development of incident management standards and processes. * Supports continuous improvement of IT solutions for incident management, such as SAP IMS. * Performs duties of a minor nature related to the above duties that do not affect the rating of the job. Qualifications: * A university degree, certificate or diploma in safety engineering, occupational health & safety or related field, or an equivalent combination of education and related experience. * A minimum eight (8) years' experience that preferably includes in-depth knowledge of utility, electrical, mechanical, construction or civil trades. * Understanding of complex, technical matters as required by incident investigation, preferably with experience in leading incident investigations. * Knowledge of incident investigation analytical tools, risk analysis, management systems, auditing and behavioral safety. * Knowledge of WorkSafeBC regulation. * Well-developed analytical, research and report preparation skills. * Well-developed oral, written and interpersonal communication skills. * Demonstrated ability to manage multiple projects. ADDITIONAL INFORMATION * This is a full-time temporary (FTT) position for approximately 12 months. * A condition of employment for this job is that you maintain your Driver's License: Class 5. * This position is headquartered at our Burnaby location and has been classified as hybrid according to our flexible work model. The expectation is to be in the office typically 2 days per week. BCH-R-0837-220228E1 - Sr. Safety Advisor NB 51150837 - NC 51151612 * Please note some travel around the Province of BC may be required in this role at times. * BC Hydro employees will be required to provide proof they are fully vaccinated. We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we invest in our system and prepare to meet the challenges of tomorrow. Our values guide our work. Want to join us? We are safe. We are here for our customers. We are one team. We include everyone. We act with integrity and respect. We are forward thinking. BC Hydro is an equal opportunity employer. We include everyone. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. We are also happy to provide reasonable accommodations throughout the selection process and while working at BC Hydro. If you require support applying online because you are a person with a disability, please contact us at [email protected] . All BC Hydro employees will be required to show proof of full Covid-19 vaccination. Flexible work model role definitions =========================== Our four role types identify the degree of flexibility an employee could have to work from home based on the type of work they do. The flexibility for an individual job is up to the manager for each position and the operational requirements. Employees also have the right to work full-time from the office if they prefer. All of our roles require at least some in-person time. IBEW/Field - No option to work from home Resident - Works primarily (4+ days per week) in the office. Hybrid - May be able to work from home up to 3 days per week. Remote - Works from home 4+ days per week HOW TO APPLY Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable, include your Trades Qualification. This will ensure we have all the necessary information to assess your application without any delays. Click on the Apply button in order to complete the steps to apply for this job. Date Posted: 2022-03-03 Closing Date: 2022-03-17

CST Business Support Analyst - Testing Job ID 2023-102441 City Vancouver Work Location CST - 590 W. 8th Home Worksite 00 - Excluded - VCHA Additional Sites some travel may be required Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Term Specific Job Status Temporary Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Health Information Management Salary Grade 07 Min Hourly CAD $38.13/Hr. Max Hourly CAD $54.82/Hr. Shift Times 0830 to 1630 Days Off Saturday, Stats, Sunday Work Schedule Details Shifts may include 24 hr support, some weekends, on call rotations End Date 7/10/2024 Position End Date - Incumbent Position ends on the listed end date or upon the return of the incumbent. Salary The salary range for this position is CAD $38.13/Hr. - CAD $54.82/Hr. Job Summary Come work as CST Business Analyst with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for an CST Business Analyst - Testing to join the CST Project team. Apply today to join our team! About the The Clinical & Systems Transformation (CST) Project The Clinical & Systems Transformation (CST) Project is one of the largest health care projects in British Columbia's history. It is a joint undertaking between Vancouver Coastal Health, the Provincial Health Services Authority and Providence Health Care to complete a significant transformation of clinical practices and systems. This is an exciting initiative that will deliver key benefits for our patients, health care providers and health organizations. As a CST Business Analyst - Testing with Vancouver Coastal Health you will:Provide guidance to senior staff to determine requirements for new health informatics initiatives, including performance measurement and reporting, and program development.Document and analyze processes, gather requirements, perform best practice reviews, gather data to support, prioritize and align business case development and requests, and perform current state assessments and gap analysis on initiatives.Liaise with a broad spectrum of clinical, IT and business stakeholders and leaders to assist in translating technical issues into a single, shared and realistic vision. Qualifications Education & ExperienceBachelor’s Degree in Business Administration, Clinical Informatics or related discipline.Minimum of five (5) years’ recent, related experience in health care or information management, or an equivalent combination of education, training and experience.Master’s degree preferred.Understanding of Excluded/Non Contract and Collective Agreement terms across the Health Authorities in the ProvinceComprehensive understanding of staff scheduling systems used across the Health Authorities Comprehensive understanding of timekeeping policies related to maintaining payroll recordsKnowledge & AbilitiesSuperior analytical skills , documentation, workflows, including the ability to comprehend, analyze and resolve complex issues. Highly developed business writing and verbal communication skills with the ability to document work appropriately. Knowledge of project structures; business case development; documentation of workflows; health care setting and analytical tools.Demonstrable skills handling change requests, impacts, and tracking tasks, actions, risks, issues and impacts.Resourceful; well-organized; systematic analysis; strategic thinking; critical thinking; attention to detail; leadership and management skills. Technical writing experience is considered an asset.Knowledge of information technology applications and outcomes achieved through new platformsDemonstrated ability to exercise good judgment and initiative, deal with frequent changes; make decisions for a wide variety of complex business matters.Demonstrated ability to use database, spreadsheet and word processing software at an advanced level. Physical ability to perform the duties of the job. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

Our team is growing!We are your Maritimes' John Deere Dealership with 15 locations to serve you.We are looking for a dedicated person to fill the role of Agricultural Technology Advisor at our Grand Falls NB location.Precision Agriculture (Precision Ag) is a method of farming that uses technological innovations – including GPS guidance, drones, sensors, soil sampling and precision machinery – in order to grow crops more efficiently. With precision ag, John Deere is the industry leader in providing farmers with the tools they need to monitor, manage, and maximize their farm operations.  From machine performance to field management to data analysis, customers are always connected to their machines, operators, and technology. The cloud-based platform makes it possible to pull valuable agronomic data out of every operation.Please note: If we are impressed with your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.Purpose:Provide expertise at the dealership surrounding crop production systems and agronomic best practices and build credibility with customers.ResponsibilitiesWork with the Integrated Solutions Manager in the delivery of the dealership’s John Deere agricultural technology services.Assists in leading the organization in the area of John Deere precision farming products and agronomic knowledgeEnsure understanding of John Deere agricultural technology solutions in sales, service, parts, and all other departmentsServe as the internal and external technical specialist for new technology farming productsWork directly with customers to optimize technology solutions for their operation.Record, analyze and monitor yields and data during plant/harvest.Creating field boundaries and maps with customers, automated steering, manage dataMay also support the dealership efforts with third-party providersRemains current on production practices, latest trends, and changes in industry Experience, Education, Skills and Knowledge2+ years' experience in an agriculture-related roleBilingualDealership sales, service, integrated solutions, training, or other related work experience with agricultural technology offerings preferredCertified Crop Advisor Certification considered an assetAbove average comfort level with standard desktop applications such as Microsoft Office and internet functionsDemonstrates leadership, organizational, project management, interpersonal, analytical and communication skillsAbility to work flexible hours and travel to store locations, customers, and customers' other advisorsBachelor's degree in Agronomy, Agriculture Business, Agriculture Mechanization, or equivalent experience preferred What We Offer:We offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan.We are now offering a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).Please submit your resume today!

The Opportunity Accountable/responsible for growing industry revenues within Top industry account portfolios and drive the acquisition of large new accounts ($60K - $500K) Lead the sales strategy and plan, including customer target accounts, prospecting, sales lead follow-up and maintaining a strong relationship with existing customers Retain and grow business relationships with Top accounts by proactively identifying opportunities and presenting innovative solutions The Role Source and prospect new clients continually; conduct sales calls, including cold calls and lead and referral follow up to present product solutions and increase sales in assigned territory. identify and build relationships with decision makers within existing accounts, creating an on-going relationship strategy, cultivating partnering relationships, and establishing Wajax as a trusted advisor. Review and provide input on target client opportunities while ensuring alignment with overall account strategy Forecast, deliver, and adjust accounts to ensure success against contract terms. Coordinate with product experts to identify and capitalize on expansion and cross-selling opportunities within existing accounts. Conduct follow up with customers on orders, quotes and service requested; undertake activities to ensure the sale, such as sourcing of competitor information and analysis of competitor product offerings, application, and pricing to overcome client objections. Develop proposals and quotes based upon client needs, specifications, and product offerings. Full compliance with Impact sales process and installed CRM tools (Salesforce) The Candidate Education: Bachelor's degree / College Diploma Work Experience: Minimum 4 years with proven record of accomplishment in attaining/exceeding account management and sales goals The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

Position Summary:Perform accurate and efficient front-line contact center functions for automotive customers. Our client is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions.Overall Responsibilities:• Ensure service delivered to customers meets contractual Key Performance Indicator ('KPIs')• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedure• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• Offer additional products and/or services• Track, document and retrieve information in call tracking database• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff• Handle Complaints and/or Fleet Assistance.Job Requirements:• Minimum 18 years of age• High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred• At least 1 year of customer service experience; contact center experience preferred• Back office experience preferred• Demonstrated ability or aptitude to understand automotive/technical issues and terminology• Positive attitude and a passion for customer care• Patient and friendly with all types of customers• Consistent level of professionalism and a conscientious nature• Flexibility and adaptability to work in a fast-paced environment• Ability to prioritize and manage own workload• Strong written and verbal communication skills (good spelling, grammar; avoid slang and jargon)• English Language proficiency• Excellent telephone customer service etiquette• Actively listens and asks probing questions to understand the customer's needs and determine the best course of action• Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary• Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);• Ability to learn quickly in a dynamic environment, take own initiative and make decisions• Typing speed: minimum of 35 words per minute• Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage• Flexible schedule availability• Self-managed and disciplined• Team player, working with the team to achieve objectives, friendly and approachable even when busy• Ability to build relationships and collaborate with dealer personnel and internal stakeholders• Personifies willingness to help

Status: Regular Full TimeWorking Conditions: Hybrid  Education Level: 4 years of University training Location: Pickering, ON Shifts(s): DaysTravel: 10% Deadline to Apply:  February 20, 2024Electrify your career and help build a brighter tomorrow. Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history. Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job. ACCOMMODATIONSOPG is committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made.  If you require information in a format that is accessible to you, please contact [email protected] NEW CAMPUS: In late 2024, OPG is establishing our new campus at 1908 Colonel Sam Drive, Oshawa, Ontario. The new campus will provide a cutting-edge work environment that fosters collaboration and innovation.JOB OVERVIEW Ontario Power Generation (OPG) is looking for dynamic, strategic, and results-driven professional to join our team in the role of Health & Safety Advisor.Reporting to the Manager, H&S Field Services, the Health & Safety Advisor is accountable to provide health and safety related support to their assigned client groups. This includes support in the operation of the OPG safety management system within their client groups, supporting line supervisors and managers with field-focused solutions to their health and safety issues, supporting line supervisors and managers with interpretation of legislative requirements and OPG safety requirements, and delivering or coordinating specialized health and/or safety support.This is an exciting opportunity to work in an environment where you will contribute to OPG’s public outreach, engagement, and education efforts as part of the company’s commitment to growing its social license.  KEY ACCOUNTABILITIES  The Health and Safety Advisor is accountable to provide health and safety related support to their client groups. This includes leadership and support in the operation of the OPG safety management system with their client group, such as facilitating the annual risk assessment, development, coordination and monitoring of the annual health and safety continuous improvement plan, and monitoring to ensure compliance in the field with OPG health and safety requirements. In addition, the health and safety advisor will support line supervisors and managers with field-focused solutions to their health and safety issues, and support line supervisors and managers with activities including interpretation of legislative requirements and OPG safety requirements, incident investigation, incident ratings, regulator field visits and response, and delivering or coordinating specialized health and/or safety support from the shared services center, center of expertise, or thru contracted services. This can include but is not limited to, ergonomics, industrial hygiene, WSIB support, contractor safety, employee disability management and return to work, and employee health promotion. Provide independent advice, guidance, and assistance to project managers on occupational health and safety matters related to contracts, to ensure compliance with established procedures, regulatory requirements, and guidelines.Support the development and execution of programs and initiatives for leading/lagging metrics to monitor safety performance inclusive of contractor performance.Provide advice, guidance and assistance to line management and supervisors on all health and safety matters including the interpretation, explanation and application of Occupational Health and Safety Legislation, standards, programs, policies, and practices to attempt to ensure that established procedures and guidelines are complied with.Coordinate, and monitor the implementation of the OPG Health and Safety Management System in consultation with the client group management team.Maintain health and safety information on behalf of the client group, on the performance against targets and effectiveness of programs. Make recommendations to management as required to recover performance where projected to exceed targets and objectives.Act as the primary representative to local and regional agencies on Health and Safety matters, e.g., Ministry of Labour, Immigration, Training and Skills Development on behalf of the client group management teamInvestigate incidents, accidents and injuries and provide findings and recommendations to the Line of Business Manager. As assigned, lead or participate on teams investigating incidents, making recommendations for corrective actions to site and senior management as required.Liaise with contractors and OPGI staff providing technical assistance and expert advice that may arise between contractors and OPG production staff.Initiate reporting requirements of occupational injuries, disease, and exposures to hazardous agents, and liaise with the Workers Safety and Insurance Board (WSIB) and the corporation's agent to provide follow-up information as appropriate. Advise Management of WSIB requirements and implement procedures and processes to ensure complete and accurate reporting of injuries and illnesses and records of WSIB claims.Support line supervisors and managers with graduated return-to-work planning and monitoring of employee's recovery to full duties, as requested.Participate, lead, and/or coordinate internal and external evaluations (self-assessments, audits, evaluations) of health and safety programs for the client group and for contractor H&S program and/or H&S project plan.Participate as requested in the development, and continuous improvement of OPG's health and safety program.Other Duties as Required.EDUCATION 4 years of University training.QUALIFICATIONSMinimum of 6+ years of experience in a similar role.National Construction Safety Officer (NCSO) and Canadian Registered Safety Professional (CRSO) designations are preferred Mental Health First-aid certification would be an asset combined with passion for psychological wellness in the workplace.Experience in electrical and trade experience is preferred.Requires experience in a Health and Safety function to be familiar with the policies and procedures governing Health and Safety issues in Ontario.Experience in a complex work environment with the ability to communicate effectively with all levels of staff Experience working with external stakeholders and regulators.Ability to apply and interpret Health and Safety requirements in an industrial and construction environment. Advanced written and oral communication skills to clearly communicate with a wide variety of people and to act as a resource/consultant/facilitator in a variety of committees or task group situations.Data analytic skill set with ability to review and compile data summaries effectively and efficiently. The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct. What Makes a Career at OPG Different? As Ontario’s largest clean energy generator, we’re building, expanding, and innovating the equipment and technology that keeps Ontario powered with clean, reliable energy.  At OPG, our values are our strengths.  They are fundamental truths about our organization that don’t change:   Safety – it’s our business.Integrity – always lead with integrity.Excellence – never satisfied with good enough.Inclusion – working together for powerful outcomes.Innovation - creativity accelerates possibility. Here's why OPG might just be the ideal workplace for you: Exceptional range of opportunities province-wide Long-term career growth and development opportunities Electricity is vital to the province and OPG’s clean electricity is helping decarbonize other sectors. Our promise to you: We care about the safety and the well-being of our employees. It is our utmost priority. A supportive work environment where you can be your best every day. Opportunities to stretch and develop. Offer different ways for you to give back to communities where we operate. Partner with Indigenous communities and support local businesses. We support employment equity, diversity, and inclusion. Are you ready to start a career that has the power to electrify life on and off the job? Apply now. APPLICATION PROCESS Please submit your application online at https://jobs.opg.com/ by 11:59 PM E.S.T. February 20, 2024  OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.#LI-Hybrid.

Status: Regular Full Time  Working Conditions: Hybrid Working Environment     Education Level: 4 year University DegreeLocation: Bowmanville, ONNumber of Position(s): 2Shifts(s): DaysTravel: Yes- 10%Deadline to Apply: March 1, 2024Electrify your career and help build a brighter tomorrow.Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.ACCOMMODATIONSOPG is committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made.If you require information in a format that is accessible to you, please contact [email protected] OVERVIEWOntario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Health & Safety Advisor.Reporting to the Manager Health & Safety Field Services, this position is accountable to provide health and safety related support to their assigned client groups. This includes support in the operation of the OPG safety management system within their client groups, supporting line supervisors and managers with field-focused solutions to their health and safety issues, supporting line supervisors and managers with interpretation of legislative requirements and OPG safety requirements, and delivering or coordinating specialized health and/or safety support.This is an exciting opportunity to work in an environment where you will contribute to OPG’s public outreach, engagement and education efforts as part of the company’s commitment to growing its social license. KEY ACCOUNTABILITIES Manage safety issues related to knowledge of occupational hazards and related fields including biology, toxicology.Developing and interpreting industrial hygiene monitoring strategies.Developing effective written reviews of occupational hygiene literature, related occupational health and safety law and its interpretation.Acting as a single point of contact for industrial hygiene related matters at the Darlington Nuclear StationDevelop programs and metrics to monitor contractor safety performance, and provide recommendations to Line Management in effective ways to optimize this performance.Provide advice, guidance and assistance to line management and supervisors on all health and safety matters including the interpretation, explanation and application of Occupational Health and Safety Legislation, standards, programs, policies and practices to attempt to ensure that established procedures and guidelines are complied with.Coordinate, and monitor the implementation of the OPG Health and Safety Management System in consultation with the client group management team.Maintain health and safety information on behalf of the client group, on the performance against targets and effectiveness of programs. Make recommendations to management as required to recover performance where projected to exceed targets and objectives.Act as the primary representative to local and regional agencies on Health and Safety matters, e.g. Ministry of Labour on behalf of the client group management teamInvestigate incidents, accidents and injuries and provide findings and recommendations to the Line of Business Manager. As assigned, lead or participate on teams investigating incidents, making recommendations to site and senior management as required.Provide advice, guidance and assistance to project management staff on health and safety project management and contracting strategies including owner/constructor determinations. Support Project Managers and Contract owners by completing technical assessments and evaluations to inform decisions on the contracting strategy to be utilized.Liaise with contractors and OPG staff providing technical assistance and expert advice that may arise between contractors and OPG production staff.Initiate reporting requirements of occupational injuries, disease, and exposures to hazardous agents, and liaise with the Workers Safety and Insurance Board (WSIB) and the corporation's agent to provide follow-up information as appropriate. Advise Management of WSIB requirements and implement procedures and processes to ensure complete and accurate reporting of injuries and illnesses and records of WSIB claims.Support line supervisors and managers with graduated return-to-work planning and monitoring of employee's recovery to full duties, as requested.Participate, lead, and/or coordinate internal and external evaluations (self assessments, audits, evaluations) of health and safety programs for the client group and for contractor H&S program and/or H&S project plan.Participate as requested in the development, and continuous improvement of OPG's health and safety program.EDUCATION4-year University degree in a related fieldQUALIFICATIONSAbility to work effectively and efficiently in a flexible office environment.Minimum of 6+ years of experience in a similar role.The following certifications are considered to be an asset: Registered Occupational Hygienist (ROH) and/ or Certified industrial Hygienist.National Construction Safety Officer (NCSO) and Canadian Registered Safety Professional (CRSO) designations are preferredMental Health First-aid certification would be an asset combined with passion for psychological wellness in the workplace.Experience in electrical and trade experience is preferred.Requires experience in a Health and Safety function to be familiar with the policies and procedures governing Health and Safety issues in Ontario.Experience in a complex work environment with the ability to communicate effectively with all levels of staffExperience working with external stakeholders and regulators.Ability to apply and interpret Health and Safety requirements in an industrial and construction environment.Advanced written and oral communication skills to clearly communicate with a wide variety of people and to act as a resource/consultant/facilitator in a variety of committees or task group situations.Data analytic skill set with ability to review and compile data summaries effectively and efficiently.The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.What Makes a Career at OPG Different?As Ontario’s largest clean energy generator, we’re building, expanding, and innovating the equipment and technology that keeps Ontario powered with clean, reliable energy. At OPG, our values are our strengths.  They are fundamental truths about our organization that don’t change:  Safety – it’s our businessIntegrity – always lead with integrityExcellence – never satisfied with good enoughInclusion – working together for powerful outcomesInnovation - creativity accelerates possibilityHere's why OPG might just be the ideal workplace for you:Exceptional range of opportunities province-wideLong-term career growth and development opportunitiesElectricity is vital to the province and OPG’s clean electricity is helping decarbonize other sectors.Our promise to you:We care about the safety and the well-being of our employees. It is our utmost priority.A supportive work environment where you can be your best every day.Opportunities to stretch and develop.Offer different ways for you to give back to communities where we operate.Partner with Indigenous communities and support local businesses.We support employment equity, diversity and inclusion.Are you ready to start a career that has the power to electrify life on and off the job? Apply now.APPLICATION PROCESSPlease submit your application online at https://jobs.opg.com/ by 11:59 PM E.S.T., March 1, 2024.  OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.#LI-Hybrid  .

WHAT TO EXPECTThe main role of the customer service advisor is to support the service team and customers. He/she assists and advises on various issues to ensure smooth operations. In addition, he/she analyzes and determines inventory requirements for products and service parts to ensure continuous service and support to customers. He is involved in the management and processing of inventory transfers between the various warehouses. He plays an active role in continuous improvement and special projects. More specifically, his role consists of :Learn and master the range of products and services offered to support internal and external customers.Take charge of the analysis and processing of complex ordersEnsure effective follow-up of customer returns according to internal proceduresInitiate non-conformity requests relating to customer orders and participate in the search for permanent solutionsAnalyze and prepare inter-warehouse goods transfersAnalyze and determine safety stocks and order forecastsAnalyze product life cycles and ensure availability of service partsAssist and support warehouse clerks in the U.S.Participate in various committees and meetings concerning customer, order, network product performance and technical issuesParticipate in continuous process improvement and take charge of special projectsCreate and update technical documentation to support operationsAssist and participate as needed in the annual inventory countAssist and replace service team members as needed with tasks such as :            - Process and follow up customer orders            - Lead customer and order issue meetings            -  Process and review warranty claims            -  Handle and follow up technical files between customer and internal teamsParticipate in the achievement of departmental objectives by carrying out all other related tasks

Job Description:**12 month learning contract (educative pilot)About the role and Prospr:Sun Life is offering a brand new opportunity to focus on the clients and use your expertise to provide them with solutions. As a licensed advisor trainee in this role, you will:(more about this learning opportunity...)Provide holistic life, health, and wealth solutions to new and existing Sun Life clients.Spend 50% of your time working within the Prospr advisor team (reporting to the Manager, Prospr by Sun Life). Spend 50% of your time gaining exposure to the role of the Independent Contractor Advisor (working with the Director of the local Sun Life District office). Receive the appropriate product, technical and sales training and support required to perform the advisor role.Develop the skills required to cultivate and develop relationships with a block of existing Sun Life clients that you will be assigned.What will you do? Inbound and pro-active outbound calls to schedule face-to-face or virtual meetings with existing insurance and investment clients.Conduct face-to-face or virtual meetings with clients to:provide on-going service to clients as required,Identify needs or gaps in their existing plan, provide trusted advice to address their goals and deliver personalized, ongoing financial recommendations to help clients work toward their long-term investment and retirement goals.Work closely with the District leadership and resource teams to stay current on product and regulatory updates. Maintain registration and licensing in good standing.What do you need to succeed: Valid and active Life License (LLQP) **a requirement to begin in the role.Experience in blended or outbound Call Centre or telephone servicing Ability to leverage digital tools to create engaging client interactions.Experience using Salesforce.com for client relationship management Bachelor’s degree or 3+ years of relevant experience Mutual Fund and/or Insurance sales and service experience Strong knowledge and passion of retail insurance and investment products Self-motivated with a strong work ethicAbility to develop and maintain relationshipsExcellent communication skills, both verbal and writtenAbility to motivate others to actionBusiness development skills.As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.assets:Valid and active Mutual Fund License (MFDA) CFP designationSun Life Individual Insurance and Investment product knowledge What's in it for you? The opportunity to move along a variety of career paths with amazing networking potentialAn environment of continuous learning and improvementAccess to our Global Learning Centre, available 24/7 for your learning needsA collaborative and interactive team environmentWe’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work CanadaOpportunity to give back to the communities in which we live, work, and do business Life Insurance License Certificat d'assurance de personnes PQAP

Data & Business Advisor Job ID 2024-120712 City Vancouver Work Location Corporate Admin-520 W 6th Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Health Information Management Salary Grade 07 Min Hourly CAD $38.13/Hr. Max Hourly CAD $54.82/Hr. Shift Times 0900-1700 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $38.13/Hr. - CAD $54.82/Hr. Job Summary Come work as a Data & Business Advisor with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Data & Business Advisor to join the Regional Quality Improvement Team. Apply today to join our team! Reporting to the Manager, the Data & Business Advisor plays a key role to fulfill the data & analytics needs of the Medical Quality Leadership and Practice (MQLP) team. MQLP team supports medical staff to build their capacity and capability so they can proactively engage with the system to improve clinical practice and health care quality. The incumbent works with medical staff to gather the requirement of their data needs for their quality improvement and practice enhancement effort, extracts & analyzes data from enterprise data warehouse, and liaises with other partners in the organization, such as Data & Analytics, IMITS, and other EMR vendors. The incumbent plays an integral role to support the medical staff in a complex & evolving data infrastructure & ecosystem. The ability to develop methodologies and also pay attention to technical details is expected. The experience of creating insights & compelling stories through data visualization is a must. Being self-motivated to expand skills, being curious to understand system level picture, and being open to trial new solutions is desired. Proficient skills in analytical & BI tools such as MS Excel, MS SQL, Tableau, Power BI, or other equivalent tools. As a Data & Business Advisor with Vancouver Coastal Health you will:Act as a project manager for assigned Decision Support projects by identifying major milestones, associated tasks and timelines, by monitoring progress and managing deliverables. Provide consultative services relating to Decision Support. Perform liaison role with Senior Leadership Team and program/service directors to establish user requirements.Provide leadership and development support for identification of performance indicators across the organization. Provide consultative services relating to quality management principles, concepts, tools and methods. Prepare relevant educational materials and formal presentations.Provide information support and leadership through expert analytical expertise, facilitation and coaching skills. Develop data collection tools and designs and implement databases. Provide expert assistance on the assessment of data validity and reliability. Provide analysis and application of appropriate statistical tests to information.Prepare confidential analytical reports and briefings for the Senior Leadership Team, as required, using information at the provincial and regional level in addition to corporate information sources. Maintain current awareness of provincial and regional uses of quality, utilization and financial information and potential implications of associated methodologies.Support redesign initiatives by performing diagnostic evaluations and by participating in process review and redesign. Identify redundant and non-value added tasks and work with project teams to align staffing requirements with revised processes. Provide project management, evaluation and measurement expertise and consultation services to teams, as required.Implement resource management strategies, such as clinical pathways, across the organization and monitor effectiveness.Provide development expertise in comprehensive, integrated report design and presentation of financial, statistical and clinical information using desktop on-line application processing tools. Require extensive liaison with Senior Leadership Team and other levels of management and access to detailed information of all types (including clinical information, financial information, payroll information, case cost information etc). Design reports with drill-down/roll-up capability at all levels of the organization structure, using information at the encounter level.Develop and maintain a database inventory detailing database elements, definitions, hierarchical design, interfaces, and hardware and software platforms. Liaise with Information Management Information Technology Services to accurately define data extracts from corporate systems and to establish a data transfer timetable to the Decision support Database. Work collaboratively with the Decision Support Team to prototype and test Decision Support applications.Maintain awareness of current information management trends and issues through literature review; conducting industry comparisons; benchmark reviews; seminars and workshops. Communicate with Decision Support Team to prototype and test Decision Support applications.Communicate user requirements to clinical appraisal and coding personnel. Provide education and instruction in use of on-line reports and databases, as developed.Carry out responsibilities in accordance with health and safety requirements. Immediately report unsafe situations by notifying supervisor or other appropriate personnel.Perform other related duties as assigned. Qualifications Education & ExperienceMaster’s degree in Business Administration, Information Systems or equivalent plus three years experience in Information, Utilization Management and Quality Management.Knowledge & AbilitiesAdvanced analytical and problem solving skills.Excellent communication skills.Expertise in the area of Decision Support including concepts, tools, methods and workload measurement.Knowledge of database design and report design at the intermediate to advanced level.Knowledge and skills in the development of dashboards, KPIs and BSC an asset.Knowledge of healthcare databases an asset.Advanced proficiency with desktop analytical tools including MS Office, SQL, SAS or other equivalent tools. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

Position DetailsPosition Information Position Title Student Recruiter Advisor Posting Number 02149SA Location New Westminster/Coquitlam Campus Grade or Pay Level S - Pay Level 14 Salary Range $58,520 to $65,283 per annum, which includes a special allowance of $3,500 per annum. Salary and wage increments will be in accordance with the Collective Agreement. Position Type Support Staff - Regular Posting Type Internal/External Regular/Temporary Regular Employment Type Full-Time Posting Category Staff Start Date 04/08/2024 End Date Day of the Week Mondays to Fridays Shift 9:00 am - 4:30 pm Work Arrangements This regular, full-time (35 hours per week) position is available starting April 8th, 2024. Regular hours of work are Monday to Friday, 9:00am - 4:30pm. Shift days and times may change depending on the Department's need. Occasional evening and/or weekend work may be required. The position is located at the New Westminster campus; however, successful candidate must be available for occasional work at the Coquitlam campus.Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule and/or hybrid work from home arrangement may be considered. On top of this, we offer: •Competitive extended benefits, •Family-friendly benefits (including top-ups for maternity/parental leaves), •Generous time-off benefits (vacation and sick leave days), •Defined benefit pension plan with employer contribution, •Free access to Employee Assistance Program ( EAP ) and TelaDoc, •A variety of health and wellness benefits (to learn more, please visit: https://www.douglascollege.ca/about-douglas/campus-information/careers-douglas-college/total-compensation ), •Continuous professional development opportunities (e.g. PD funding, tuition waivers, free courses, free access to LinkedIn Learning courses, College-provided workshops, etc.), •Free access to the campus fitness centres, along with free daily fitness classes, and •Discounted rates on wireless phone plans, car rentals, and pet insurance. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role The Student Recruiter Advisor actively promotes programs and services at Douglas College by planning, maintaining and executing student recruitment programs for Douglas College. They provide exceptional client-centred service on a consistent basis to all stakeholder groups.Responsibilities1. Promotes and co-ordinates the strategies and programs for student recruitment and related presentation duties, including:a. designs presentations with a strategic marketing approach appropriate to the intended audience;b. presents relevant information to small and large groups comprised of various populations on the benefits of post-secondary education, Douglas programs, admission requirements, student services, financial awards, student life, articulated partnerships, future expansion plans and proposed degree programs;c. accurately provides information to students on possible post-secondary programs at Douglas based upon assessment of their interest areas;d. establishes vital connections and rapport with public and independent secondary schools, government agencies and parent and community groups;e. develops and maintains positive relationships within the university and college community and other institutions, businesses and community agencies;f. assesses inquiries from secondary school counselors and teachers and provides and/or directs them to appropriate information on programs and services at Douglas to better advise their students;g. responds to in-person, telephone, email, web based communications, and regular mail inquiries from public and private schools, colleges, universities, government agencies, community and parent groups;h. prepares various correspondence and analytical reports as required;i. coordinates and organizes mailings of Douglas College viewbooks, brochures and other collateralmaterials;j. maintains and utilizes a contact database of potential students, parents, counsellors and other externalinstitutions through the Douglas CRM system;k. organizes and conducts school or community visits, career fairs, and trade shows;l. travels to recruiting venues;m. sets up displays, tables, and other promotional material/equipment;n. responds to all prospective stakeholders in a positive and knowledgeable manner in regard to college programs, courses, services, policy, and education;o. sets up and uses portable computer, projector, and other audio-visual equipment, as well as troubleshoots for on-site technical difficulties related to making multimedia presentations;p. coordinates administrators, faculty or staff presentations and/or participates in the above mentioned events;q. coordinates student visitation events to Douglas College;r. participates in ceremony presentations if required;s. organizes delivery of phoning campaigns to applied and registered students.2. Supervises the work of the Student Assistant and Co-op Student positions, including:a. identifies, interviews and hires Student Assistant and Co-Op positions under the direction of the Supervisor and the Manager;b. designs and implements appropriate training experiences, and acts as a professional mentor to student employees;c. coordinates the scheduling and daily operations of this group; including monitoring absences and providing time sheet approval;d. supervises work performance, and conducts periodic performance evaluations, as well as exit interviews.3. Supports the Associate Student Recruiter Advisor in their supervision of the Student Ambassador volunteer group including training, coordination of daily operations, communications and performance.4. Provides onsite supervision for College events that involve student activities.5. Performs other duties as assigned. To Be Successful in this Role You Will Need •A minimum of a bachelor's degree in a related field from a recognized post-secondary educational institution plus two years' related work experience. An equivalent combination of education, training and experience may be considered. •A working knowledge of the B.C. post-secondary education system, including admission requirements and programs, graduation, partnerships, and articulated agreements with a clear emphasis on Douglas College. •Excellent interpersonal and cross-cultural communication skills including written and verbal fluency in the English language. •A working knowledge of training and/or job requirements for a wide range of academic, vocational and technical careers. •General knowledge of financial services and processes including entrance scholarships and Canada & BC Student Loan application processes. •A working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint). Familiarity working with Microsoft Office on Mac platforms, and with the Microsoft Dynamics CRM system (or similar system) would be an asset. •Criminal Record Check is required as a condition of employment as per the Criminal Record Check Act. •A demonstrated ability to execute student recruiting strategies, including: •speak effectively to small and large groups in both informal and formal settings. •effectively interview both prospective and existing students in order to identify what is needed in order to help them achieve their educational and vocational objectives. •interact effectively and tactfully with people of various backgrounds and cultures, including students, college employees and the broader community. •develop, establish and maintain good working relationships. •work as an effective team member. •critically analyze, reason, and problem solve. •plan, coordinate and organize work in order to meet deadlines. •work independently with minimal supervision. •train and mentor others, as well as design training programs. •exercise sound judgment and maintain a high degree of confidentiality. •physically lift and carry related promotional materials/equipment that weigh between 20-30 kilograms. •Demonstrated ability to plan and produce a wide range of recruiting and retention events, including design, marketing, volunteer management, event supervision and evaluation. •Demonstrated ability to manage and grow an experiential student leadership program, including member recruitment, training, resource development team building, communications, event planning and evaluation. •Experience in providing supervision in a work environment, or a demonstrated understanding of effective supervisory practices. •Demonstrated ability to build and foster a student staff team. •Demonstrated ability to assess student staff performance, organize and provide the required training. •A valid B.C. driver's license and access to the use of a motor vehicle is essential. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check Yes Posting Detail Information Open Date 03/14/2024 Close Date Open Until Filled Yes Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca . Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by March 20, 2024. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume. Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12027

Application Deadline: 04/29/2024Address:VIRTUAL59 - HomeRes - ON - BMOProvides information security consulting services for BMO overall and businesses/groups. Liaises with stakeholders to understand problems and opportunities and enables BMO to meet its goals by understanding business vision, objectives and KPIs. Leads the development of information security strategy by understanding business processes, policies, information and information systems. Builds exceptional relationships with internal and external stakeholders. Ensures that requirements and solutions align to a real business need, are approved by all relevant stakeholders, and meets essential information security standards. Provides thought leadership, promotes new processes and methodologies and emerging technologies, with the flexibility to align to the unique requirements of the business/group and deliverables.Responsibilities:Acts as a trusted advisor to assigned business/group.Assists in the development of strategic plans.Understands and can explain to others the core processes, risks and mitigation techniques for designated areas.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Helps determine business priorities and best sequence for execution of business/group strategy.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.Understands the strategy, plans, activities and needs of all stakeholders and translates those business needs into solutions and makes recommendations.Provides advice, counsel and support on information security matters and recommends solutions to assigned business/group leaders on principles, frameworks, programs, approaches, trends, legislation and regulatory requirements including interpretation of policy and identification and management of risk.Builds credibility and influences/negotiates effectively to drive business performance through development and delivery of information security solutions.Tracks metrics and milestones, providing recommendations for resolution and escalating as appropriate when issues arise.Facilitates discussions and follows a disciplined approach to plan, elicit, analyse, document, communicate and manage initiatives and issues with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand associated risks.Promotes process improvements and methodologies; keeps emerging information security issues and trends in mind and ensures standards are followed.Creates professional presentations and deliver them in a meaningful concise way.Assesses information security impact to a project's benefits and risks when scope changes.Develops and champions information security best practices, including staying abreast of industry information security and business trends through benchmarking and/or participation in professional associations.Gathers, examines and interprets data and information to extract meaningful insights, answer business questions and provide actionable recommendations.Assists with continuous improvement activities and root cause analysis with the goal of strengthening information security capabilities.Ensures consistent, high quality practices/work and the achievement of business results in alignment with business/group strategies and with productivity goals.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Provides specialized consulting, analytical and technical support.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently and regularly handles non-routine situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 4 - 7 years of relevant experience and a post-secondary degree in Information Security, Computer Science, Engineering, and/or Information Systems or a related field of study or an equivalent combination of education and experience.Must Have - a minimum of 1-3 years experience with Governance, Risk, Controls or Advisory services in Cyber or Information Security.Must Have - a minimum of 1-3 years of Application Security experience, able to understand Penetration Test Results and Code Scans for risk exposure.Preference for candidates who have at least one certification in a related field, with strong preference for Information security certifications from a well-recognized institution (e.g. (ISC)2, ISACA, SANS).Understanding of industry standards and frameworks e.g. NIST Cyber Security Framework (CSF), ISO 27001 and 27002, Payment Card Industry (PCI) Data Security Standard (DSS), etc. - In-depth.Experience in information security concepts and methodology.Knowledge of business analysis, project delivery practices and standards across the project lifecycle - In-depth.Knowledge of information security processes, procedures and controls - In-depth.Understanding of and problem solving ability for information security issues within their business group - Working.Understanding of information security risk and regulatory requirements - Working.Deep knowledge and technical proficiency gained through extensive education and business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Position Description: CGI - Payroll Service Center (PSC) offers all-in-one cloud-based solutions that simplify payroll and human capital management. We pride ourselves on our privileged relationships with our customers, and our customer satisfaction rate is very high.Every day, our members help hundreds of customers in a wide range of industries with their employee payroll. In this role, you will contribute to the success of local businesses as part of a dynamic team, with over 650 professionals and 60,000 customers!We're looking for a reliable and motivated individual. Are you ready to make a difference?We're ready for you:- Keep learning: we offer comprehensive, ongoing paid payroll training in Canada,- Work-life balance: a flexible weekday schedule,- Work environment recognized as one of the best in Canada (Best Places to Work certification),- Employee assistance program, health and wellness programs, comprehensive insurance coverage, financial assistance for job-related studies,- Career development supported by a professional development plan,- Access to a stock purchase plan, profit-sharing plan from day one,- Benefits that adapt to your needs: flexible insurance plan, tele-medicine, and much more! Your future duties and responsibilities: We're looking for a skilled, customer-focused GCH Customer Support Advisor to join our dedicated product team. The GCH Customer Support Advisor will be responsible for providing comprehensive technical support and assistance to customers. This role requires strong technical expertise, excellent communication skills and a passion for delivering exceptional customer service. Here are your typical responsibilities for a day's work:- Customer Support: Serve as the primary point of contact for customers seeking assistance with our GCH software products, responding quickly to inquiries and resolving issues in a timely manner,- Problem solving: Diagnose and resolve technical issues reported by customers, leveraging in-depth knowledge of our GCH functionality, configuration and integration points,- Product expertise: Develop an in-depth understanding of our HCM, including features, functionality and best practices, to provide accurate and effective support to customers,- Problem resolution: Investigate and analyze reported problems, working closely with customers to understand their needs, identify root causes and implement appropriate solutions or workarounds,- Documentation: Maintain detailed records of customer interactions, including support tickets, resolutions and recommendations, ensuring thorough documentation of all support activities, - Training: Provide training and guidance to customers on the use of our HCM, including new features, functionality and upgrades, to improve their proficiency and maximize their use of the products,- Escalation Management: Collaborate with internal teams, including development, product management and implementation teams, to escalate and resolve complex issues, ensuring timely resolution and customer satisfaction. Required qualifications to be successful in this role: - University degree in human resources, industrial relations, administration, or related field, or other combination of relevant education and experience,- Minimum 2 to 3 years experience in a technical support or customer service role, preferably in an HR or technology department,- Knowledge and experience with HRIS for SMEs,- Ability to communicate and popularize HRIS functional concepts,- Excellent command of French and English, both verbal and written,- Proven ability to prioritize and effectively manage multiple tasks, deadlines and customer requests in a fast-paced environment,- Ability to work under pressure and meet deadlines,- Customer-focused mentality with a passion for delivering exceptional service and building positive customer relationships,- Attentive to detail with a commitment to accuracy and completeness in all aspects of work.#LI-LG1 Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients. Skills: Adv HRM - PayrollClient ManagementLeadershipSolution Analysis What you can expect from us: Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!ABOUT THE TEAM Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP's RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management. We create a stable foundation for our customers' IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation. THE ROLE As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. Following are the key tasks that this role will perform: Primary contact for the customer regarding technology discussions Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond). Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc. EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management. High proficiency in customer communications and presentations is required. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies, etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP). Willingness to undertake customer-related travel on short notice. WORK EXPERIENCE 3+ years of experience with SAP Basis administrative duties REQUIRED. 3+ years of customer-facing SAP Technical Consulting experience. 3+ years of solution design, enterprise architecture, and or SAP implementation. SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred. #SAPECSCareers We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 60,400 - 136,000 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com Requisition ID: 385960 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-HybridRequisition ID: 385960 Posted Date: Apr 18, 2024 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: Montreal, Quebec, CA, H3B 0B3