Overview of salaries statistics of the profession "Technical Support Manager in Canada"

DescriptionFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. You are familiar with the Security Operation Center environment and know well how to deploy and customize SOC tools, including implementing all the integrations required to make the job of SOC Analysts effective. You are able to design scripts to accomplish a wide variety of tasks and are able to implement and customize the automation of responses to security threats. You are able to assess the needs of a SOC environment and provide advice as to what steps should be taken to outfit a SOC environment. FortiSOAR -- Security Orchestration Automation and Response You would provide support as part of two related services we offer to our customers who purchase FortiSOAR - www.fortinet.com/products/fortisoar •Best Practices Service Advise customers on best practices as to how to deploy FortiSOAR in their SOC environment. Show them the general principles by offering demonstrations and guiding to relative best practice information. •Technical Support Help troubleshoot problems that arise as the product is used, be it data ingestion or playbook execution. If a bug is identified, work closely with QA and Development teams to resolve it. Job Responsibilities: •Provide direct technical web and telephone support •Troubleshoot FortiSOAR •Guide customer in assessment of what is needed to effectively use FortiSOAR using best practices based upon an understanding of their environment •Demonstrate product features and design principles •Provide input into the development and improvement of technical documentation •Reproduce customer environments using lab equipment and report bugs •Recommend alternative solutions or workarounds •Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue •Provide knowledge transfer to peers Job Experience Required: •4+ years' experience in a security analyst, support or SOC role (or equivalent) •Experience interacting with APIs, particularly for automated ingestion of data and triggering responses. Familiar with the use of connectors to integrate with other products. •Strong troubleshooting and problem-solving skills •Previous experience providing technical support, preferably in network security / SOC environment •Comfortable working on and having strong understanding of Unix OS. Preferably Unix/Linux administration responsibilities (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions). •In-depth experience with 1 or more SOAR or SIEM tools •Ability to automate cyber security processes through scripting and tools based upon repeatable workflows by designing playbooks •Know how to tune SOC tools to meet security objectives •Strong English skills both written and verbal. Experience in any of the following areas would be an asset: •SQL Database structure & queries •Python scripting using tools like Jinja •VM/Cloud Environments (preferably VMWare, AWS) •Fortinet product experience #GD #LI-JH1

Calgary Pride is a not-for-profit organization that has been serving Calgary since 1990 and remains a vital part of the local gender and sexually diverse community, positioning Calgary as a 2SLGBTQ+ destination for both national and international visitors.Our mandate is to advance visibility and inclusion for Calgary's gender and sexually diverse communities; to do this, we endeavour to build strong community partnerships, implement ongoing programs like Reading with Royalty (story-time program for ages 0-12), Queerly Festive (Free holiday dinner & show), Evolve: Pride Amplified (Queer & Trans Youth Fundraiser) and produce Calgary's premier celebration of diversity, Calgary Pride Week, Parade & Festival.Role & ResponsibilitiesThis newly created, paid position will work within a collaborative leadership team, reporting to the Board of Directors. They will be primarily responsible for all the logistical and technical requirements, production elements, and infrastructure associated with the annual Pride Parade & Festival and year round programming.Year round programmingEnsure all major logistical requirements, production elements, and infrastructure are in place for Calgary’s Pride’s annual events and programs, including critical paths, production schedules, and show flows, risk management, accessibility, and environmental plans.Virtual Festival & Parade for 2021Manage the production and execution of online broadcasting including the final product of 5X20 Min “Pride Cast” in August 2021, and 8-10 Hours for Parade day on September 5, 2021Logistical support of artists including show flow development, artist transportation, technical rider advancement, audio/visual coordination, scenic/staging developmentIT support with system administration, user provisioning, training, technical support, system implementation / integration / automation, security monitoring, data management.Logistical support for the #OurPride fundraising programming in 2021In person Festival & Parade (anticipated for 2022)Liaising with City of Calgary Departments, agencies and contractors to ensure all necessary documents, permits, licensing and inspections are acquired, in compliance, completed and in place in alignment with all timelines, including road closures, building permits, and site electrical.Specific focus will be given to managing and executing logistical elements of the in-person Parade , in collaboration with the Board of Directors with committees, including application management, float/participant staging plans and community notification plans.Specific focus will be given to managing and executing logistical elements for the in person festival, in collaboration with the operations leadership team and volunteer committees, including site plan development (CAD drafting), contractor and market vendor booking/coordination.Logistical support for liquor service including sales workflows, product selection, ordering, delivery and returns coordination.Logistical support of equipment including POS, cash handling, refrigeration, service, etc.IT support with system administration, user provisioning, training, technical support, system implementation / integration / automation, security monitoring, data management.Qualifications Please clearly demonstrate in your application how you meet the following qualifications:Familiarity with Calgary Pride’s mandate and programming.A post-secondary degree, certification or equivalent experience in one or more areas including, Business Administration, Event Production, Communications, Project Management or Technical Production.Film production, and video editing experienceComfort working with streaming platforms and applicable digital studio software (YouTube, Facebook Live, StreamYard, etc.)Possess interpersonal skills required when working with both technical and non-technical personnel at various levels within the organizationFlexible schedule and ability to set hours as neededPossess a passion for the community, and demonstrate an understanding of current challenges and opportunities within gender and sexually diverse communitiesExperience in, or understanding of, including a diversity, equity and inclusion lens into all programming include the annual Pride Festival and Parade.Ability to appreciate unique experiences of queerness, particularly as this relates to intersectional barriers to access and inclusion.Aptitude to critically think, work with complexity, and prioritize changing demands.Calgary Pride is an equal opportunity employer, is strongly committed to diversity, equity, and inclusion, and encourages applications from gender and sexually diverse candidates, racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, and others who may contribute to organizational diversification of ideas.Terms of employment: This position will be on a contract basis for one year (with possibility of extension pending funding), at an average of 37.5 hours/week, and will be allowed some flexibility in work schedule, in consultation with the Board of Directors. In addition, the workload will be variable due to Calgary Pride programming and special initiatives. The successful candidate is expected to manage their time accordingly and take overtime hours as time in lieu at the earliest available opportunity.Submit your application, cover letter and resume no later than Friday April 30, 11:59 p.m. Mountain Time Here: https://bit.ly/3eca30TDO NOT APPLY BY EMAILWe thank those applicants who are interested in this position; however, only those candidates selected for an interview will be contacted.Job Type: Full-timeSalary: $55,000.00 per yearBenefits:Casual dressEmployee assistance programPaid time offWork from homeSchedule:Monday to FridayOvertimeWeekendsWork remotely:YesCOVID-19 precaution(s):Remote interview processSocial distancing guidelines in placeVirtual meetings 

DescriptionFortinet is looking for a Support Engineering Manager to join a high-performing product engineering team specialized in design and development of enterprise grade security products. They will work closely with infrastructure, security, operations and development teams to provide scalable self-service architecture and support for our customers, partners and employees. Job Responsibilities: • Establish the content, strategies, and persona for various support channel based automated solutions • Create client-facing deliverables with a specialized focus on user interaction and experience • Achieve operational excellence by automating processes and creating maintainable, supportable, and testable solutions • Keep up with technology trends and innovations in your field(s) of practice • Provide operational support and troubleshooting for your team's products and services • Build and share technical expertise with your Agile team and other members of the organization • Provide first level supervision to a group of Level 2 support engineers, managing workload, response, resolution and quality. Scope initiatives accurately and prioritize work items appropriately • Monitor and manage support engineer queues and escalate issues as necessary • Perform routine case reviews and provide feedback • Improve productivity by highlighting deficiencies and recommending changes in methods, processes and tools • Monitor and manage operational and customer satisfaction metrics to meet organizational goals • Provide input to training and development planning and performance evaluations • Manage customer escalations; follow up with customer satisfaction surveys • Build and maintain strong relationships with operations, infrastructure, security and development Job Experience Required: • Practical experience with conversational AI vendors like: Google (Dialogflow) • Exceptionally strong English skills, both written and verbal • Mid-career level with 5+ years of support engineering or other relevant IT work experience • 2+ years of experience in customer facing support • 2+ years of experience in writing technical documentation / knowledge base articles • Strong understanding of TCP/IP, routing protocols, L2/L3 switches • Knowledge of virtualization platforms (VMware, KVM preferred) • Strong problem-solving and communication skills • Willingness to work in a highly collaborative environment • Solid understanding of IT security best practices • Experience designing, implementing, and supporting complex technical solutions • Solid understanding and significant experience with modern software development practices, tools, and hardware technologies • Self-starter with strong drive • JavaScript experience is preferred Educational Requirement: • Bachelor's degree in computer science, software engineering or related field, or an equivalent combination of training and experience is desirable. # LI-MIMI

DescriptionAs a FortiEDR Escalation Support Expert, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Developing, QA, Security, and Product Support. You will be working as an integral part of the Support team, being the main link between Support and Product Development and developing and maintaining tools to accelerate customer ticket handling. This will involve a wide range of skills, including mentoring Support experts and reading log files/dump files/network traces/endpoint traces in order to track down field related product malfunctions, updating internal tools and writing internal and external Knowledge Base articles. You will be responsible for analyzing and resolving complex and challenging issues, and communicating the methods used to the Support team to help them build on their skills. Where bugs or product improvements are identified, you will be responsible for coordinating with the development organization and prioritizing the required work to ensure that the customers get their issues resolved in a timely manner. Ultimately, you will have a large part in driving the quality of FortiEDR product forward, either by yourself or by coordinating activities of different departments in the business unit. You will also be part of a team building and maintaining tools which allow the Support organization to analyze data and diagnose problems quickly and efficiently. This will require being able to read, write and edit scripts, primarily in Python and Bash. Updating these tools to work with new iterations of our product releases, ensuring the high standards of Support, and that the Support organization is able to carry out their tasks efficiently and accurately. Qualifications: • Demonstrable experience in a technical (CS related) field or B.Sc. • 5 years of experience in Technical Support/Escalation expert/IT-Ops role. • Proven hands-on experience and understanding of operating systems. • Good understanding of Shell scripting, Python scripting and/or scripting in another common language. At least one of: • Extended knowledge and experience with network protocol and structures. • Ability to work with several interfaces in parallel and matrix management skills. • Team player. • Excellent analytical and problem-solving skills with a strong sense of customer commitment. • High level of interpersonal skills. • Proven ability to influence without authority and drive results. Excellent English, both verbal and written. Preferred Qualifications: • GCP or AWS Certifications • Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or Hyper-V, GCP and AWS.) • Programming skills. #GD #LI-JH1

DescriptionAs a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. Job Responsibilities • Collection, analysis and change recommendations of configuration information • Collection and analysis of customer network information • Collection and analysis of packet trace information • Recommend actions based on analysis • Customer education (gaps in networking, product knowledge etc • Installation and configuration assistance • Reproduction of customer environments on lab equipment • Follow up technical cases and manage the right expectation until the closure of the cases • Conduct weekly status conference calls with customers to report status of open issues and projects. • Conduct quarterly site visits for your managed accounts. • Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America) • Develop best practice deployment and troubleshooting methodology documentation. • Analysis of support request, completion of requests for information and documentation • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Job Skills Required • Minimum of five years relevant professional experience preferably in the network industry • Strong network security and routing experiences • Scripting and Windows server app experience • Exceptional customer service orientation and strong communications skills • Proficient with MS Word, PowerPoint, and Excel • Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications • Willing to travel Educational Requirements • Bachelors degree and/or relevant experience #GD #LI-MG1

DescriptionThe TAM / Technical Account Manager will provide post sales technical support to Fortinet Customer assigned accounts. This will include conducting technical meetings with Customers to highlight Fortinet's products and solutions. Job Duties and Responsibilities • Technical support through Forticare Platform • Collection, analysis and change recommendations of configuration information • Collection and analysis of customer network information • Recommend actions based on analysis • Installation and configuration assistance using service points • Reproduction of customer environments on lab equipment • Follow up technical cases and manage the right expectation until the closure of the cases • Conduct weekly status conference calls with customers to report status of open issues WSR. • Conduct Quarterly Service Report (QSR). • Work closely and provide direct technical email and phone support to our customers in the AMERICAS Region. • Develop best practice deployment and troubleshooting methodology documentation. • Analysis of support request, completion of requests for information and documentation. • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Qualifications (Education, Experience, and Certifications) • Bachelor / Engineering degree on Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority. • Must be a citizen, or be legal resident and have a valid working visa for the hiring country. • Must currently live in hiring country and close enough to attend office meetings. • At least 3 years of experience on design, installation and/or operation of network security solutions, including at least three of the following: Firewalls, VPNs, IDP/IPS, Antivirus Gateways, Web Content Filtering, AntiSpam, Vulnerability Managers, Database Security, VoIP Security. • Experience as operating systems administrator, either Microsoft Windows Sever or UNIX flavors/variants. • Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI. • Experience designing and/or operating/maintaining Wireless networking in a secure way. • At least 2 product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus. • At least 2 years of experience on engineering postsales activities, including technical meetings, Proof-of concepts, Technical trainings, product sizing, solution design, assisting and professional services. • An independent information/network/computer security certification from SANS, (ISC)2, ISACA, BS7799/ISO17799 is a plus Knowledge, Skills and Abilities • Strong oral and written communication skills in English, Spanish is a plus. • In-depth technical knowledge on computer networks and Internet security • Clear understanding of the engineering role within the technology-sales process. • Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH. • Strong understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5. • Strong analytical skills, oriented to details. • Ability to be autodidact and learn new knowledge areas on his/her own. • Proven track as problem solver. • Highly organized. Capable of working and multi-tasking across multiple projects. • Self-motivated, with ability to work without direct supervision. • Adaptable and flexible, operating in a fast-paced, dynamic environment. • Ability to speak Portuguese is a plus. • Demonstrated experience working on distributed teams is a plus. • Deep understanding of Database solutions and Database security systems is a plus. • Deep understanding of VoIP solutions and VoIP security systems is a plus. Working Conditions, Mental and Physical Demands • Travel requirements around 30% of the time. • Work in an office environment or remote work • Long periods of talking on the telephone • Ability to work after hours • No restrains to travel to USA, Mexico, Caribbean and South America. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. #GD #LI-MG1Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security features without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 450,000 customers trust Fortinet to protect their businesses.

Technical Manager – Relocation support providedHigh Prairie, AlbertaOur Technical Managers work with departments across our organization to drive innovation in our products and processes and help us deliver superior products to our customers. Looking for a chance to work in a world-class OSB facility and make a real difference? Keep reading to learn more about this exciting opportunity!We’re looking for an experienced Technical Manager for our High Prairie OSB Division. Our mill is undergoing an exciting major rebuild and modernization of its main production press and you will be a key member on this project and our work going forward.Experience in leading the organization and supervision of technical aspects of process improvements, technology, research and development, along with a demonstrated knowledge of OSB (Oriented Strand Board)/EWP (Engineered Wood Products) manufacturing processes is critical for this role. Your proven analytical and problem-solving skills, commitment to safety, and focus on quality and continuous improvement will help you get results. On top of that, strong statistical knowledge and computer literacy will help set you a part. A post-secondary education in a related field is an asset.Your ideal workday will look something like this:You will lead with a strong focus on safety and provide feedback and support to our Process & Technical Coordinator.You will leverage your knowledge and experience in OSB/EWP to assist in the development and improvement of both new and existing products and processes.You stay on top of new industry developments and standards in technology and customer satisfaction in order to recommend, plan, and organize actions that will keep the mill current.You leverage your relationship-building and interpersonal skills to interact with our Sales and Production teams and keep the product cost model current.You use your knowledge of code requirements, third-party testing agencies and experience in statistical process control to plan, organize and implement resin or mill trials.We value diversity at Tolko and respect that experience and knowledge come in many forms. Even if you don't think you check every box, please apply. We would love to hear your story and have you grow with us.So, what’s in it for you?You’ll take on an exciting challenge with supportive team members.You’ll earn a competitive salary, plus an additional northern living allowance on top of your base pay.You will be eligible to participate in Tolko’s bonus program.Competitive benefits and retirement packages come standard, so you don’t have to choose between your bottom line and your wellbeing or your future.Relocation support including community connections so you can live (and play) where you work.Continued professional development through on the job and classroom training and reimbursement of tuition and membership fees.A positive, innovative, and inclusive work environment.If you want to work in a sustainable, future focused industry, there is no better place than Tolko. Our family has been producing innovative forest products for over 65 years. Our focus remains on sustainably managing our forests and our business for upcoming generations.We want YOU to join our family. Come Grow Here! Apply today at www.tolko.com/careers. Applications will be accepted until the suitable candidate has been selected.Want to know what it’s like to work for Tolko? Hear what our employees have to say!About High PrairieLocated four hours northeast of Edmonton, the Town of High Prairie is a thriving community with 26,957 hectares of park and protected natural assets. There are endless outdoor activities for both land and lake lovers alike and facilities include an arena, curling rink, indoor swimming pool, tennis courts and baseball diamonds. We honour that High Prairie is situated on the ancestral and traditional territory of the Cree, Dene and Métis. Watch this video to learn more about the community and find out why life is better here.Follow us on LinkedIn, Facebook, and Twitter to stay up to date on Tolko news and job postings.

Technical Support Consultant - Future Opportunities Unlock future opportunities by joining our Talent Community! Join our Exclusive Talent Community and seize the opportunity to be scouted for upcoming remote Part-Time Call Center roles. Your journey to a rewarding career starts here.Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands: Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country's largest and most reliable 5G network.Come build a rewarding career at Rogers and be a driving force behind our success story!We're hiring Part-time Technical Support Consultants and you get to WORK FROM HOME! Join our contact center team starting New Year!As a Technical Support Consultant, you will provide exceptional customer service supporting customers with their Rogers Ignite / Wirelessservices. Who we're looking for: We're seeking enthusiastic Technical Support Consultants with a positive attitude and genuine willingness to help others. In this role, you'll listen attentively, be curious, ask the right questions, and troubleshoot to deliver appropriate and clear solutions, ensuring our customers get the most out of their products and services. Collaborate with your team and other departments; you will contribute world-class technical customer service. This opportunity with Rogers could be the beginning of a fulfilling and rewarding career! What's in it for you: We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: Competitive hourly rate and performance-based bonus Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs 50% off all Rogers products & Services & Blue Jays tickets, 25% off TSC items, 20% discount on ALL wireless accessories 150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies Paid time off for volunteering Give Together November: Company matching contributions to charities you support Growth & Development: Ongoing training and development to enhance your skills and knowledge to find solutions and/or the products that best suit our customers Opportunity to provide mentorship and coaching to new hires and potential progression to second-level customer support My Path: self-driven career development program & job shadowing Rogers First: priority in applying to internal roles of interest Access to LinkedIn learnings Wellness: Homewood employee & family assistance program Our commitment to the environment and diversity: Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. What you'll do: Connect with customers through inbound calls, outbound calls, and chat support, providing an end to end customer experience with a focus on troubleshooting their technical issues Aim for first call resolution to ensure customer satisfaction Educate customers on their existing products and recommend value-added services Effectively address customer issues by demonstrating accountability for technical problems through active listening, skillful questioning, and clear communication of appropriate solutions Implement the ongoing training and certifications you receive on Roger's products and services and best solutions practices What you bring: Flexibility to work in our 24/7 environment (primarily being afternoon, evenings and weekends) 1+ years of professional customer interaction (face-to-face or over the phone) Ability to multi-task in a fast-paced environment while navigating multiple computer systems Clear written and oral communication skills, and listening skills Comfortable making outbound calls to proactively solve customer issues Brand Ambassador mindset, thriving in a dynamic work environment eager to learn new skills and develop a career at Rogers Customer-focused champion and resourceful problem-solver Join our team and receive ongoing training and development to equip you with the necessary skills to provide excellent service and find the best solutions and products for our customers. As part of the recruitment process, candidates will be required to provide consent for and successfully pass a criminal and credit background check. Schedule: Part Time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 855 York Mills Rd. (WFH), North York, ON Travel Requirements: None Posting Category/Function: Call Centre Operations & Technical Support Requisition ID: 297450At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Customer ExperienceLocation: North York, ON, CA Winnipeg, MB, CA Vancouver, BC, CA Toronto, ON, CA Calgary, AB, CA Edmonton, AB, CA Nanaimo, BC, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Technical Support, Consultant, Consulting, Call Center, Technology, Part Time, Contract, Customer Service Apply now »

OverviewKPMG Canada is looking for a Microsoft Dynamics 365 Finance & Operations Technical Architect who will be working on medium and large-scale implementation projects spread across multiple geographies and industries. As a recognized leader in Digital Transformation with a growing list of clients looking at D365 F&O, KPMG is ideally positioned to assist clients from both a strategy and technology perspective. KPMG is looking for a highly experienced and motivated Senior D365 F&O Technical Architect to join our team. The ideal candidate will be responsible for leading the technical design and implementation of D65 F&O solutions for our client, ensuring that the solutions meet the client's technical and business requirements. If you possess these skills, you will thrive at KPMG. What you will do Lead the technical design and architecture of D365 F&O, ensuring that they meet the client's technical and business requirements Collaborate with the functional consultants to understand the client's business requirements and translate them into technical solutions Develop and maintain technical design documents, including architecture diagrams, data models and perform code reviews Develop and maintain code, including customizations, data integrations and extensions Lead technical workshops with the client to ensure that technical requirements are understood and met Ensure the architecture solution meets the client's security and compliance requirements Lead the technical implementation of the solution, including data migrations and system integration Mentor junior technical consultants and help drive the growth of the practice What you bring to the role Minimum of 8+ years of experience as a Microsoft Dynamics D365 F&O implementation Technical Architect Strong knowledge of D365 F&O and the underlying technology stack Experience with the development of customizations, data integrations and extensions in D365 F&O Experience with the development of technical design documents, including architecture diagrams and data models Minimum of three full life cycle implementations with Microsoft Dynamics D365 F&O as a Technical Architect with a solid knowledge in DevOps and Azure platform understanding Excellent foundational consulting skills, including analytical knowhow, written and verbal communication, and team participation Bachelor's degree in an appropriate field from an accredited college/university Understanding of Finance & Operations architecture and best practices with solid knowledge of recommended ISV's and how to include them in project implementations Willingness to travel as required to meet client needs Ability to work independently as well as in a team environment Excellent written and verbal communication skills in both French and English to ensure communication with our internal and external stakeholders Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .

Who we are? Cansel helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. Position Summary The ideal candidate is a technical expert who understands the software and hardware solutions we provide at an advanced level. This person will know a variety of products, understand the positioning of the products in the market, how our customers use them, and why. This will include installation, configuration, customization, development, training, and support in Western Canada and California, USA. In this role, you will... • Attend sales calls with Account Managers and sales professionals• Perform technical sales presentations• Conduct product training in a classroom environment and/or online• Provide product Technical Support to our clients• Develop customized solutions tailored to our customers’ needs• Assist in the development of product related instructional programs• Assist in the development and maintenance of product educational materials• Assist in the development of technical support documentation• 80% Survey; 20% GIS• Other duties as assigned About you... Post-secondary education in Geomatics, Surveying or Civil Engineering.• Excellent communication skills, both written and verbal.• Finely tuned customer service skills.• Familiarity with GPS and conventional data collection and processing, scanning, and photogrammetry.• High diagnostic, analytical and creative skills.• Field experience with Trimble Hardware, FARO scanner and UAV surveying is a definite asset.• Valid driving license and vehicle Why choose us? In addition to the strong growth culture of the company, Cansel offers:Competitive compensation package.Uncapped Commission incentives for the sales team.Flexible extended health and dental benefits program.Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness InsuranceAccess to on-line pharmacyCompany vehicle program for Sales Reps.Employee Referral Program.Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).Free access to our online courses database.Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.Preferred rates on some gym memberships.Preferred rates on personal insurance.Generous long service reward program.Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees.All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.

S.i. System's client is looking for a Technical Product Manager to develop and implement a comprehensive cloud strategy and solutions.MUST HAVES:Proven experience as a Technical Product Manager or a Cloud Architect Strong understanding of cloud computing technologies, trends, and architectures (AWS, Azure, GCP).Good understanding of IoT ecosystems and how they can be effectively supported and optimized through cloud technologiesNICE TO HAVES:Certification with AWS, Azure and/or GCPFamiliarity with the mining industry or related domainsExperience and/or certification with Pragmatic MarketingExperience and/or certification with SAFe framework Apply

Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety First. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being Believe in helping you build your career through our Aecon University and Leadership Programs Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibility by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! What is the Opportunity? Faster.Smarter.Safer. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is ready to become Canadas #1 utility construction provider and were looking for a Field Technician to help us get there! Reporting to the General Manager, the Project Manager will be responsible to support utilities projects. What You'll Do Here: Assist in the preparation of detailed construction and design estimates. Liaise with clients, contractors, and internal departments. Able to perform in a fast-paced environment. Travel to various site locations in various provinces will be required. Set out schedules and critical milestones. Set out production targets and monitor performance. Adapt to changes and eliminate roadblocks that might interfere with target goals. Manage teams performance and monitor deliverables. Responsible for all commercial issues and focus on win/win outcomes. Responsible for contract negotiations and disputes. Responsible for managing and monitoring project budget. Implement risk management plans as needed. Initiate tactical and strategic notifications. Utilize contract to protect companys interest. Conduct weekly scheduling meetings with the project team. Conduct weekly performance review meetings and dissect cost, production and analyze roadblocks with finance team. Take lead on representing Tristar in all client meetings. Conduct month-end reviews and present outcome to General Manager. Keep General Manager informed. Provide technical expertise as required to project team and client. Conduct Photometric Testing on night-shift and submit final report to client. Complete weekly site inspections. Ensure safety rules and procedures are followed. Work closely with superintendent and safety advisor. Provide technical support to field staff. Gather field information and assist in the preparation of project bill of materials. What You Bring to the Team: Graduate from a Civil Engineering/ Technologist / Construction Management programs. Experience in the construction industry is a strong asset. Experience in the utility industry is a strong asset. Capable of reading and understanding construction drawings and documents. Sound computer skills MS Excel / Lotus, MS Word, MS Project. Strong communication skills oral and written. Self-motivated with good organizational skills. Ability to work accurately under pressure. Adaptable to flexible work schedule when required to meet deadlines. Ability to work with others as a team. Valid drivers license and access to reliable transportation. Willing to travel in as required. Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.

ACI is hiring!Aaron Consulting Inc is a consulting firm focused on providing the best end-to-end integrated solutions to our clients with a specific focus on multi-national corporations and large North American financial institutions. We provide a variety of management consulting services and leverage our integrated relationships with domestic integration service providers, offering our clients with the best solutions at an exceptional value.To drive our expansion and continuous growth, we are actively searching for a qualified professional to help us expanding into the software solution sector. We are looking for a software development manager to lead our software solution team strengthening our business.Job SummaryThis is a full-time, permanent position. As the software development manager, you will be responsible for leading software solution team that addressing customers’ business needs with appropriate solution. Your responsibilities include the following:Lead all software development projects, work hand-in-hand with client lead to gather insights and analyse customers’ business challenges, provide comprehensive software design and solutionParticipate client engagement meetings and workshops, articulate business requirement and translate them into software development specificationsManage all the activities of the software development lifecycleEnsure appropriate procedures and processes are followed during the full software development life cycleMake sure all development projects are in time and within budgetControl the risk of project, communicate with management and clients for risks on timeline and budgeting.Review software product specifications and requirementsReview test cases (unit test, API test, user acceptance test) and executionDocument software development specificationsMonitor overall development statusWrite, review and revise product requirements and specificationsReview change of requirements during executionProvide technical support to other functions within the companyPlan, organize, direct, control and evaluate the operations of information systems with customers’ & partners’ systemManage the software development team includingHire and onboard development team membersSet goals to team members and review periodicallyProvide guidance and coaching to team members to continuously improve individual technical skills and team productivitiesLead the Asian market development, assist management to develop and grow Asian marketsAssist managing director to prepare solution bidding and proposalParticipate in pre-sales activities and present solutionsDesign target system architecture, implementation plan and budgetingProvide insights and help development team to integrate with Asian clients’ local (specific) payment systems (e.g. Alipay, Wechat Pay etc.).Job RequirementsA bachelor’s degree in Computer Science, Information Technology, Engineering or a related discipline is required of a software development managerEquivalent software development experience is a must, experiences in business & operation is a big plusFamiliar with a variety of programming languages, codes and processes. Up to date knowledge with the latest development software is a big plusExceptional troubleshooting skills and be able to assess quickly complex programming applicationsExcellent interpersonal, written and verbal communication skillsSalary: 60-70/hr with annual bonus related to company's business performance. If interested, please send your resume & cover letter to .

OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Ignition Tax is a team of full-stack developers, project managers, and technology trailblazers who pride themselves on creativity and innovation. Our Client Experience Support Analyst will be the first point of contact for Tax, Assurance and Audit business clients and users of KPMG Canada's leading compliance tool and other Ignition Tax technology products. As our Client Experience Ambassador, you're responsible for providing Tier 1 and Tier 2 guidance to customers on the transition of their business information to our products and services. This guidance will be conducted by product review, issue identification and assessment; one on one training; problem solution and resolution assistance via various channels. This is a 6 month contract role. What you will do Troubleshoot and resolve Tier 1 and 2 support issues by telephone, online and or emails; with documentation and escalation as required. Provide onboarding and ongoing support for Ignition Tax products and services. One on One training of firm proprietary software as required. Actively participate on various Customer Success and Ignition Tax initiatives as required. Liaise and collaborate with Ignition Tax support and extended IT teams to provide a unified client experience. Develop a solid understanding of Ignition Tax products and services to provide accurate information and support. Keep up to date with Ignition Tax product and services updates and new features. Identify progressive ways to support and reach our internal KPMG employees and external customers. Exercise change management mechanisms to build a strong community of proficient users of KPMG Canada's leading compliance tool and Ignition Tax products and services. What you bring to the role Strong verbal and written communication in English; excellent collaboration, relationship-building and interpersonal skills Passionate interest in client satisfaction and personalizing interactions to meet client needs and preferences. Previous support, virtual preferred and/or help desk experience (sales experience an asset). Aptitude for learning and adapting to new processes and technologies with ease. Ability to create and contribute to knowledge base articles to help clients find answers independently. Strong troubleshooting/problem solving and analytical skills. Ability to proactively address potential issues in a timely manner. Ability to work effectively, both independently and as part of a diverse team. Flexibility to work, after hours when required. Proficient in Excel data mining and summary reporting. Strong knowledge of Microsoft 365, Teams. Power BI basic proficiency for data visualization is an asset. Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .

pbuJob Description/u/b/pp/pdivdivpAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer./pp/ppbHow will you make an impact?/b/p/divdivpspanspanManage the Process Engineering team and /spanspanprovides/spanspan /spanspanleadership and /spanspantechnical direction and guidance in the areas of manufacturing processes and technology, process improvement, quality performance for commercial batches, /spanspanassistance/spanspan in the pre-commercial lots run by Operations and technical support for the execution of Pharmaceutical Development Services (PDS) projects./span/spanspan /span/p/divdivpspan /span/p/divdivpbWhat will you do?/b/p/divdivullipspanspanMentor, /spanspanguide/spanspan and coach the department team from a technical perspective to increase level of knowledge and /spanspanexpertise/spanspan./span/spanspan /span/p/lilipspanspanLead execution of projects for products that are transferring into the site once they have reached scale up, feasibility and the validation stage./span/spanspan /span/p/lilipspanspanAttend/spanspan mid-stage PDS and /spanspanDPS/spanspan /spanspantech transfer opportunity meetings to ensure that speed and success of implementation is in line with site capabilities and /spanspancapacity/spanspan./span/spanspan /span/p/lilipspanspanEnsure a smooth and orderly transition of projects from PDS or clients into /spanspanDPS /spanspanOperations ensure that batches /spanspancompleted/spanspan in the Good Manufacturing Practices areas that are to be used for regulatory filings and purposes do satisfy the regulatory needs./span/spanspan /span/p/lilipspanspanCollaborate with and /spanspanadvise/spanspan Director/spanspan/Sr Manager Operations/spanspan and operations staff on product process issues and troubleshooting./span/spanspan /span/p/lilipspanspanReview PDS and commercial batch records for containment, safety, and accuracy of process./span/spanspan /span/p/lilipspanspanDevelop proposed process trains for new products potentially entering the commercial plant./span/spanspan /span/p/lilipspanspanProvide scientific and technical input directly or via staff to the quality organization to support conclusions and resolutions with regards to deviations, investigations, audits, /spanspancomplaints,/spanspan and Corrective Action Preventative Actions (CAPA) etc./span/spanspan /span/p/lilipspanspanProvide technical /spanspanassistance/spanspan with 24-hour shift coverage for the execution of trial, feasibility or pre-commercial batches run by Operations./span/spanspan /span/p/lilipspanspanTrack quality performance trends and keep CAPA actions on track./span/spanspan /span/p/lilipspanspanSchedule and manage day-to-day activities in the department as well as prepare and circulate departmental activity reports and schedules, including team metrics./spanspan /span/spanspanspanDevelop, /spanspanpropose,/spanspan and help implement continuous improvement plans for /spanspancapacity/spanspan, /spanspanprocesses/spanspan and technologies./span/spanspan /span/p/lilipspanspanLead client interactions during validation observation visits./span/spanspan /span/p/li/ul/div/divdivdivullipspanspanSupport site on new business initiatives through client visits and proposal generation./span/spanspan /span/p/lilipspanspanPromote a safe working environment, report potential /spanspanhazards,/spanspan and ensure all direct reports follow the Environmental Health and Safety procedures./span/spanspan /span/p/lilipspanspanSelect, /spanspandevelop,/spanspan and evaluate staff to ensure the efficient operation of the function. Wor/spanspank/spanspan with and /spanspanadvise/spanspan staff on administrative policies and procedures. Recommend changes in staffing and budgets as needed. Staff may include internal and third parties. /span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbHow will you get here?/b/p/divdivpspan /span/p/divdivpbspanEducation:/spanspan /span/bspanspan /span/spanspan /span/p/divdivpspanspanCollege/spanspan/Technical School/spanspan diploma in related/spanspan technical/spanspan field/span/spanspanspan./span/spanspan /span/p/divdivpspanspanBachelor’s degree in engineering/spanspan, /spanspanScience,/spanspan or related field preferred/span/spanspan /span/p/divdivpspan /span/p/divdivpbspanExperience:/spanspan /span/bspan /span/p/divdivpspanspanMinimum /spanspan7/spanspan years’ /spanspanprevious/spanspan experience in Manufacturing, Quality, Technology /spanspanTransfer/spanspan or relevant contract manufacturing /spanspancGMP regulated /spanspanenvironment/spanspan./span/spanspan /span/p/divdivpspanspanMinimum /spanspan3/spanspan years’ /spanspanprevious/spanspan supervisory experience./span/spanspan /span/p/divdivpspanspanPrevious/spanspan project management and/or client experience. /span/spanspan /span/p/divdivpspan /span/p/divdivpbspanEquivalency/span/bispan:/spanspan /span/ispan /span/p/divdivpspanspanEquivalent combinations of education, training, and relevant work experience may be considered. /span/spanspan /span/p/divdivpspan /span/p/divdivpbspanKnowledge, Skills, Abilities: /span/bspan /span/p/divdivpspanspanStrong/spanspan /spanspanknowledge /spanspanand understanding of manufacturing/operational processes. /spanspanExcellent knowledge of /spanspanGood Manufacturing Practices and Food and Drug Administration (FDA) compliance knowledge/spanspan. /spanspanStrong/spanspan /spanspaninterpersonal and communication skills/spanspan (both /spanspanoral and written)/spanspan./spanspan /spanspanThe ability to motivate and influence/spanspan. /spanspanAbility to meet deadlines and prioritize multiple project deliverables./spanspan /spanspanComfortable dealing with all levels in the organization /spanspanas well as /spanspandirectly/spanspan with clients. /spanspanDemonstrated computer /spanspanproficiency/spanspan with Microsoft Office programs. /spanspanProficiency/spanspan with the English language/spanspan. /span/spanspan /span/p/div/divdivpspan /span/p/divdivpbspanStandards and Expectations: /span/bspanspan /span/spanspan /span/p/divdivpspanspanFollow all Environmental Health Safety Policies and Procedures. Work collaboratively with fellow team members, modelling positive team principles and partnering to meet project and departmental /spanspanobjectives/spanspan. Carry out all duties within strict compliance /spanspanto/spanspan quality /spanspansystems SOPs/spanspan and Good Manufacturing Practice (GMP). Maintain workspace in a clean and orderly fashion. /spanspanActively engage in and adhere to departmental systems in order to maintain a smooth and efficient workflow (visual management, scheduling systems, etc.)./spanspan /spanspanBe client and patient conscious at all times./spanspan /spanspanUnderstand Key Performance Indicators and strive to improve the performance of the team by identifying areas for system improvements and engage in problem solving./spanspan Models positive thinking and is open to change, motivating the team to adapt to shifts in priorities and new ways of working. Proactively /spanspanidentify/spanspan areas for improvement in the execution of procedures. Communicate risks to timelines in a proactive manner. Consistently strives to improve skills and knowledge in related /spanspanfield/spanspan. /spanspan /span/spanspan /span/p/divdivpspan /span/p/divdivpOur Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one global team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued./ph2Apply today! http://jobs.thermofisher.com/h2/div

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering customers total cost of operation. As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. EXPECTATIONS AND TASKS Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. Following are the key tasks that this role will perform: Primary contact for the customer regarding technology discussions. Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond). Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture &roadmap; establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, Successfactors etc. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management. High proficiency in customer communications and presentations is required. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies, etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP). Willingness to undertake customer-related travel on short notice. LANGUAGE SKILLS Fluency in English is a MUST, any other language an asset. WORK EXPERIENCE 8+ years of experience with SAP Basis administrative duties REQUIRED. 8+ years of customer-facing SAP Technical Consulting experience. 8+ years of solution design, enterprise architecture, and or SAP implementation. SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred. LOCATION This is a hybrid role which requires working from one of the SAP offices listed below three (3) days a week or on-site with customers or partners. Offices: Vancouver, Toronto, or Calgary #SAPECSCAREERS We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $88,700-$185,400 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com Requisition ID: 386407 | Work Area: Information Technology | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid Requisition ID: 386407 Posted Date: Mar 28, 2024 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 20% Location: Toronto, ON, CA, M5K 1B7

Job Type:Permanent Reference code:125936 Primary Location:Toronto, Ontario, Canada All Available Locations:Toronto, ON Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. Have many careers in one Firm. Experience a firm where wellness matters. Be part of a firm that leads the way and pushes themselves to look like contemporary Canada. In a rapidly changing world where information has a significant value, supply chains are interconnected and there is uncertainty when doing business on a global basis, information security and privacy have become board level issues.What will your typical day look like? In your role as a Solution Architect, you will be responsible for envisioning and developing new digital products. You will execute day-to-day product development activities across design, development, stakeholder communication, technology vendor management and delivery. Responsibilities: • Lead clients, complex projects, drive business requirement gathering, manage scope and client expectations. • Design long-term, reliable, and end-to-end technical architectures. Develop functional architecture design and contribute to product vision. • Transforms detailed requirements into a complete, detailed systems design document. • Supports creation of interface specifications and call flows for the various components in the design • Provide inputs to create Agile user stories based on marketing business requirements. • Provide technical support for analysis of business requirements and applicability to the current or planned Platform/Enabler/API Platform capabilities. • Participate in end-to-end functionality assessment during solution testing phases. • Serve as a technical liaison between the business, project team and developers/testers. • Collaborate with IT infrastructure teams (DevOps, Cyber, networking) to deploy and maintain applications. • About the team • Deloitte Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.About the team Deloitte's Cyber Risk Services helps our clients to be Secure, Vigilant and Resilient in the face of an ever increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions, using proven methodologies and tools. Our services help organizations address timely and pervasive issues such as identity theft, data security breaches, data leakage, cybersecurity, and system outages across organizations of various sizes and industries, with the goal of enabling ongoing, secure, and reliable operations across the enterprise. The environment at Deloitte is made up of intellectually curious, smart people; including world class security and privacy experts. Your mix of work will help foster your leadership skills and you will develop relationships with a team that you respect and have fun with. In addition, you will have the opportunity to identify areas of work that are of particular interest to you.Enough about us, let's talk about you You bring: • Minimum of 10+ years of industry related experience (financial services, government or banking) • Minimum of 7+ years in an architect capacity • Minimum of 5+ years of experience in leading architecture activities like designing, roadmap, & proof-of-concepts. • Prior experience in native application architecture and deployment in Microsoft Azure • Proven ability to lead multiple customers, complex projects, and multiple initiatives. • Prior hands-on experience in web-based technologies including Microsoft .Net, ASP.NET Web API and complementary business layer and front-end technologies like AngularJs, ReactJs, NodeJS, etc., • Prior hands-on experience with Microsoft SQL Server, MongoDB, Cosmos DB, Oracle etc., • A Bachelor's degree or equivalent in Computer Science, Business Administration, or related discipline. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishments. • Ability to travel and / or work from a Deloitte office 10-15% of time. Preferred: • Microsoft Azure certifications (AZ300 through and including Azure 305) • Experience working with SAFe or Agile development processes. • Exposure to Cloud Cognitive Services and AI platforms • TOGAF or SEI - Software Architecture Certification etc., • Familiarity with PowerBI or similar enterprise-class reporting / analytics toolsTotal RewardsThe salary range for this position is $83,000 - $173,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our shared values While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm. They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte. Every day, we live our Purpose through the following five shared values: Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We're also committed to creating opportunity and leading the way to a more sustainable world. Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility. Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being. Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions. Collaborate for measurable impact: We approach our work with a collaborative mindset, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact. The next step is yours Sound like The One Firm. For You? At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We'd love to hear from you! By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Developer, Solution Architect, ERP, Front End, Testing, Technology

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! ABOUT THE TEAM Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP's RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management. We create a stable foundation for our customers' IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation. THE ROLE As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. TSM TASKS: Primary contact for the customer regarding technology discussions Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond). Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc. EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management. High proficiency in customer communications and presentations is required. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies, etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP). Willingness to undertake customer-related travel on short notice. WORK EXPERIENCE 8+ years of experience with SAP Basis administrative duties REQUIRED. 8+ years of customer-facing SAP Technical Consulting experience. 8+ years of solution design, enterprise architecture, and or SAP implementation. SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred. #SAPECSCareers We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $88,700 - $185,400 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com Requisition ID: 386413 | Work Area: Information Technology | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-HybridRequisition ID: 386413 Posted Date: Mar 26, 2024 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 20% Location: Vancouver, British Columbia, CA, V6B 1A9

Job Type:Permanent Work Model:Hybrid Reference code:125952 Primary Location:Toronto, ON All Available Locations:Burlington, ON; Calgary, AB; Edmonton, AB; Halifax, NS; Kitchener, ON; Ottawa, ON; Toronto, ON; Vancouver, BC Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Experience a firm where wellness matters. Be expected to share your ideas and to make them a reality. As a project manager, you will lead and manage projects on multiple leaves, deliver on actives that will propel your career forward!What will your typical day look like? This role will work within a small, dedicated team to deliver solutions while ensuring our instance stays aligned to our internal best practices. The main focus of delivery will center around our Audit practice and ensuring we deliver solid solutions that underpin the overall compliance strategy of Audit within our firm. In this interesting and diverse role, you will: Be able to work with many other ServiceNow professionals across the globe to provide input on setting standards and path forward to collectively deliver solutions internally within Deloitte. Manage the QAP release strategy. Manage the quality of backlog and be accountable to it. Drive ServiceNow upgrade planning and execution. Understand system limitations and collaborate with the architects to produce alternate solutions. About the team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let's talk about you Required: Minimum 3+ years of experience in ServiceNow. Minimum 1+ years of experience in supervisory or people management functions. Expert knowledge of enterprise grade Service Management platforms and their application to complex hybrid cloud and on premise solutions Good understanding of IT Security standards, policies, procedures. Preferred: Prior experience in professional services environment or similar Demonstrated ability in solution or enterprise architecture ServiceNow Certified System Administrator or ServiceNow CIS is an asset. CISA certification is desirable but not necessary. Total RewardsThe salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Information Technology, IT Architecture, Developer, Equity, IT Manager, Technology, Finance

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!ABOUT THE TEAM Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP's RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management. We create a stable foundation for our customers' IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation. THE ROLE As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. Following are the key tasks that this role will perform: Primary contact for the customer regarding technology discussions Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond). Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc. EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management. High proficiency in customer communications and presentations is required. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies, etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP). Willingness to undertake customer-related travel on short notice. WORK EXPERIENCE 3+ years of experience with SAP Basis administrative duties REQUIRED. 3+ years of customer-facing SAP Technical Consulting experience. 3+ years of solution design, enterprise architecture, and or SAP implementation. SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred. #SAPECSCareers We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 60,400 - 136,000 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com Requisition ID: 385960 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-HybridRequisition ID: 385960 Posted Date: Apr 18, 2024 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: Montreal, Quebec, CA, H3B 0B3