Overview of salaries statistics of the profession "Internal Technical Support in Canada"

DescriptionFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. You are familiar with the Security Operation Center environment and know well how to deploy and customize SOC tools, including implementing all the integrations required to make the job of SOC Analysts effective. You are able to design scripts to accomplish a wide variety of tasks and are able to implement and customize the automation of responses to security threats. You are able to assess the needs of a SOC environment and provide advice as to what steps should be taken to outfit a SOC environment. FortiSOAR -- Security Orchestration Automation and Response You would provide support as part of two related services we offer to our customers who purchase FortiSOAR - www.fortinet.com/products/fortisoar •Best Practices Service Advise customers on best practices as to how to deploy FortiSOAR in their SOC environment. Show them the general principles by offering demonstrations and guiding to relative best practice information. •Technical Support Help troubleshoot problems that arise as the product is used, be it data ingestion or playbook execution. If a bug is identified, work closely with QA and Development teams to resolve it. Job Responsibilities: •Provide direct technical web and telephone support •Troubleshoot FortiSOAR •Guide customer in assessment of what is needed to effectively use FortiSOAR using best practices based upon an understanding of their environment •Demonstrate product features and design principles •Provide input into the development and improvement of technical documentation •Reproduce customer environments using lab equipment and report bugs •Recommend alternative solutions or workarounds •Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue •Provide knowledge transfer to peers Job Experience Required: •4+ years' experience in a security analyst, support or SOC role (or equivalent) •Experience interacting with APIs, particularly for automated ingestion of data and triggering responses. Familiar with the use of connectors to integrate with other products. •Strong troubleshooting and problem-solving skills •Previous experience providing technical support, preferably in network security / SOC environment •Comfortable working on and having strong understanding of Unix OS. Preferably Unix/Linux administration responsibilities (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions). •In-depth experience with 1 or more SOAR or SIEM tools •Ability to automate cyber security processes through scripting and tools based upon repeatable workflows by designing playbooks •Know how to tune SOC tools to meet security objectives •Strong English skills both written and verbal. Experience in any of the following areas would be an asset: •SQL Database structure & queries •Python scripting using tools like Jinja •VM/Cloud Environments (preferably VMWare, AWS) •Fortinet product experience #GD #LI-JH1

DescriptionAs a FortiEDR Escalation Support Expert, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Developing, QA, Security, and Product Support. You will be working as an integral part of the Support team, being the main link between Support and Product Development and developing and maintaining tools to accelerate customer ticket handling. This will involve a wide range of skills, including mentoring Support experts and reading log files/dump files/network traces/endpoint traces in order to track down field related product malfunctions, updating internal tools and writing internal and external Knowledge Base articles. You will be responsible for analyzing and resolving complex and challenging issues, and communicating the methods used to the Support team to help them build on their skills. Where bugs or product improvements are identified, you will be responsible for coordinating with the development organization and prioritizing the required work to ensure that the customers get their issues resolved in a timely manner. Ultimately, you will have a large part in driving the quality of FortiEDR product forward, either by yourself or by coordinating activities of different departments in the business unit. You will also be part of a team building and maintaining tools which allow the Support organization to analyze data and diagnose problems quickly and efficiently. This will require being able to read, write and edit scripts, primarily in Python and Bash. Updating these tools to work with new iterations of our product releases, ensuring the high standards of Support, and that the Support organization is able to carry out their tasks efficiently and accurately. Qualifications: • Demonstrable experience in a technical (CS related) field or B.Sc. • 5 years of experience in Technical Support/Escalation expert/IT-Ops role. • Proven hands-on experience and understanding of operating systems. • Good understanding of Shell scripting, Python scripting and/or scripting in another common language. At least one of: • Extended knowledge and experience with network protocol and structures. • Ability to work with several interfaces in parallel and matrix management skills. • Team player. • Excellent analytical and problem-solving skills with a strong sense of customer commitment. • High level of interpersonal skills. • Proven ability to influence without authority and drive results. Excellent English, both verbal and written. Preferred Qualifications: • GCP or AWS Certifications • Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or Hyper-V, GCP and AWS.) • Programming skills. #GD #LI-JH1

Technical Product Owner Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Retail Technology Technical Product Owner, you will be responsible for evaluating and implementing new solutions, and delivering new proof-of-concept projects at Staples for both employees and customers. This role is the conduit between the Technology team and the lines of business. You will translate the requirements from the business teams, and have an understanding of its execution from a technology perspective. You will build relationships and liaises with various stakeholders, internal and external, to understand the impact of any changes to products or services on our employee processes and customer engagement. Specifically, you will: • Work with business stakeholders to identify solutions which enable their line of business • Champion the needs of the business throughout the product lifecycle and ensuring what is delivered meets the original objectives • Ensure successful product delivery by proactively identifying risk and implementations migrations • Create and maintain product roadmaps for the applications within your portfolio • Partner with vendors on current and future product needs. Support the requests for quotes (RFQ) process with vendors, including analysis of vendor options when exploring new vendor relationships. • Identify, communicate and/or escalate issues, risks/dependencies, change requests and status to manage stakeholders' expectations. Some of what you need • 6-8 years working as a business analyst or technical role within the retail industry • 5+ years in large scale technology implementations across an organization • Strong knowledge of emerging or available retail products and solutions • Degree in business, economics or engineering with relevant work experience • Strong understanding and working knowledge of IT Retail Technology and Infrastructure. • Digital first mindset and comfort with ambiguity • Staying up to date on new technologies and how the industry is changing • A strong understanding of retail applications and operation models • Ability to distill complex details into a concise and clean manner for decision making purposes • Proven ability to manage multiple projects within a fast-paced and ambiguous environment • Strong business acumen, communication and presentation skills • Demonstrated ability in leading and managing cross-functional teams • Curious • Approachable • Passionate • Problem solver Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

S.i. Systems valued public sector client is currently seeking three (3) Senior, Enhanced Reliability Cleared, Project Managers to support various initiaitives and projects within their science and technical portfolio. This is a long term initiative with intentions to run for multiple years. The Successful Candidate Must Have: Minimum 3 projects within the past 10 years managing an IM/IT project for the Canadian Public Sector (Federal, Provincial, Municipal, or Crown Corporation) A valid PMP or Prince2 Certification Experience generating budget forecasts and spending reports Valid Enhanced Reliability Clearance Preference Will be Given to Candidates Who Also Possess: Significant experience with the development and management of the following project documents: Project Charter Project Lessons Learned Project Schedule Experience creating a project communication plan Tasks Include, but are not Limited to: Manage projects during the initiation, planning, execution and close-out phases; Monitor and report project progress on an ongoing basis and at scheduled points in the life cycle; Obtain project sign-off. Provide project management recommendations to the Project Authority and the ITS management team; Develop the project plan aligning with other projects that are directly linked and find opportunities to further streamline in working horizontally with partners in order to deliver integrated project artefacts such as plans, schedules, risks, etc.; Manage the project risk(s) and develop and maintain risk and issue plans, reports and/or processes; Manage the change management process, including identifying and securing approval for business requirements and any subsequent changes to the plans, costing or timeline(s); Prepare, refine and review written documentation, presentations, reports, dashboards and make oral presentations; Manage the project delivery and prepare and/or assist with project and release budget, costing and scheduling estimates; Prepare and/or assist with project and release implementation approaches, issue/quality management processes and organizational requirements; Manage the project schedule and prepare, refine and review Work Breakdown Structures (WBS), schedules, Quality Assurance plans and other project control documents; Prepare, refine and review performance reports and facilitate integration with other tools/reports as necessary; and Ensure appropriate planning measures are taken with internal and external stakeholders with respect to changes in work scope. Apply

Technical Support Consultant - Future Opportunities Unlock future opportunities by joining our Talent Community! Join our Exclusive Talent Community and seize the opportunity to be scouted for upcoming remote Part-Time Call Center roles. Your journey to a rewarding career starts here.Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands: Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country's largest and most reliable 5G network.Come build a rewarding career at Rogers and be a driving force behind our success story!We're hiring Part-time Technical Support Consultants and you get to WORK FROM HOME! Join our contact center team starting New Year!As a Technical Support Consultant, you will provide exceptional customer service supporting customers with their Rogers Ignite / Wirelessservices. Who we're looking for: We're seeking enthusiastic Technical Support Consultants with a positive attitude and genuine willingness to help others. In this role, you'll listen attentively, be curious, ask the right questions, and troubleshoot to deliver appropriate and clear solutions, ensuring our customers get the most out of their products and services. Collaborate with your team and other departments; you will contribute world-class technical customer service. This opportunity with Rogers could be the beginning of a fulfilling and rewarding career! What's in it for you: We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: Competitive hourly rate and performance-based bonus Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs 50% off all Rogers products & Services & Blue Jays tickets, 25% off TSC items, 20% discount on ALL wireless accessories 150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies Paid time off for volunteering Give Together November: Company matching contributions to charities you support Growth & Development: Ongoing training and development to enhance your skills and knowledge to find solutions and/or the products that best suit our customers Opportunity to provide mentorship and coaching to new hires and potential progression to second-level customer support My Path: self-driven career development program & job shadowing Rogers First: priority in applying to internal roles of interest Access to LinkedIn learnings Wellness: Homewood employee & family assistance program Our commitment to the environment and diversity: Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. What you'll do: Connect with customers through inbound calls, outbound calls, and chat support, providing an end to end customer experience with a focus on troubleshooting their technical issues Aim for first call resolution to ensure customer satisfaction Educate customers on their existing products and recommend value-added services Effectively address customer issues by demonstrating accountability for technical problems through active listening, skillful questioning, and clear communication of appropriate solutions Implement the ongoing training and certifications you receive on Roger's products and services and best solutions practices What you bring: Flexibility to work in our 24/7 environment (primarily being afternoon, evenings and weekends) 1+ years of professional customer interaction (face-to-face or over the phone) Ability to multi-task in a fast-paced environment while navigating multiple computer systems Clear written and oral communication skills, and listening skills Comfortable making outbound calls to proactively solve customer issues Brand Ambassador mindset, thriving in a dynamic work environment eager to learn new skills and develop a career at Rogers Customer-focused champion and resourceful problem-solver Join our team and receive ongoing training and development to equip you with the necessary skills to provide excellent service and find the best solutions and products for our customers. As part of the recruitment process, candidates will be required to provide consent for and successfully pass a criminal and credit background check. Schedule: Part Time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 855 York Mills Rd. (WFH), North York, ON Travel Requirements: None Posting Category/Function: Call Centre Operations & Technical Support Requisition ID: 297450At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Customer ExperienceLocation: North York, ON, CA Winnipeg, MB, CA Vancouver, BC, CA Toronto, ON, CA Calgary, AB, CA Edmonton, AB, CA Nanaimo, BC, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Technical Support, Consultant, Consulting, Call Center, Technology, Part Time, Contract, Customer Service Apply now »

Sr Manager, Enterprise Business Solutions to lead and drive technical teams through PMLC and SDLC from requirement, design, and delivery, to support and on-going maintenance for Enterprise Solutions (Salesforce, Mulesoft, Java Applications)Location: Scarborough, Ontario (Hybrid)Manager, EBS Consumer & DealerReporting to the National Manager, Enterprise Business Solutions, the selected candidate will provide leadership to technical teams, guidance and mentoring SDLC and Application Portfolio Management, and build relationship with several internal business units stakeholders. Must haves: 7+ years’ experience leading teams in large scale business systems implementations5+ years related work in a supervisory/managerial and business support role within IT environmentExperience in application development including DevSecOps and SDLC utilizing varied environments including Azure DevOps, MuleSoft, AWS (Ruby, Lambda, S3, Cognito) Java, SaaS, PaaS solutions running on multiple databases and integration across varying types of systems e.g., SAP, Salesforce, Adobe Experience Manager and Dealer Management SystemsStrong understanding of application architecture and how it interconnects with enterprise architecture strategy, middleware, and security standardsExperience in implementation and leadership on technical practicesNice to haves:Understanding of organizational change management practices and how to bridge the gap between technology and the businessSolid experience in the following areas: Project Management, Change Management, Release Management, Systems Development Life Cycle Methodologies, Quality Assurance and Testing, Requirements Gathering, and Systems Analysis and Design. Certifications related to PMP, ITIL, Agile, CMMI, and TOGAF will be considered assetAbility to organize several teams and focus on best practices, particularly regarding coding standards and quality assurance. Responsibilities:Leadership Lead a team of Analysts, Developers, Solution Architects, Development Lead, vendors, and partners, throughout the PMLC, SDLC, from requirement, design, and delivery, to support and on-going maintenanceGuide and develop competencies in Application Portfolio Management and Technology RoadmapsDefine and deliver IT capabilities and solutions across multiple platforms and technologies for the enterprise and the Dealer networkLead Continuous Improvement initiatives towards excellence in service deliverySet goals and objectives, provide feedback, coach for performance, develop technical, analytical, and interpersonal skills of the team and mature their knowledge of the business Business Relationship ManagementAct as a Business Relationship Manager for several business units Network (8 to 12, in average), and the Dealer network to deliver technology consulting in business terms, lead initiatives around process definition, budget planning, intake and prioritization of new enhancement, requests, and projects AdministrationProvide guidance and direction in vendor negotiation, RFP Vendor Selection, definition of SOW and KPIManage budgets, purchase orders, vendors, contracts, and daily departmental tasksManage resources, scheduling, performance, and provide support to your staffManage daily activities, issue resolution, and communication across project execution teams in order to deliver projects on-time, and on-budget PMLS & SDLC & Technical PracticesEnsure projects do not diverge from approved and established architecture guidelinesLead the following practices: DevSecOps, Adobe, Salesforce, and Software Development. Ensure SDLC best practices are followed, technical roadmaps are kept up to date and facilitate dissemination of knowledge across Enterprise Business SolutionsManage teams of Application Managed Services (AMS) partners including contract renewals, performance metrics, and resource management CollaborationBuilt relationship and work collaboratively with other affiliates, peers from other IS functional areas, external vendors, and leaders across the organization. Apply

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Data Intelligence and Analysis - Practice Support team provides PwC a series of organisational technology capabilities that include business intelligence, data management, data warehouse, and data assurance. You'll help with projects that involve information technology strategy and infrastructure, enterprise architecture, enterprise applications, large scale programme and portfolio management, information technology security, data analytics, computer forensics, and emerging technologies like cloud, mobility and social networking. Meaningful work you'll be part of As a Technical PowerB I Lead , you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: • Lead the technical development of dashboards, reports, and other visualizations • Ownership of the PowerBI infrastructure and coordination with technical stakeholders • Provide technical guidance for the development and deployment of complex reporting solutions • Work collaboratively with the data visualization and data engineering teams to effectively manage and assess feasibility based on forecasted internal project team's time and resource availability • Develop data model requirements based on reporting requirements and data available • Coach and develop reporting team members through formal and informal upskilling, and empower them to contribute to increasingly complex projects • Act as the Subject Matter Expert (SME) in design reviews to ensure feasibility of requirements, quality and performance of products and solutions • Ownership and creation of technical best practices to be deployed across the team Experiences and skills you'll use to solve • E xperience in PowerBI Development role and as a primary development lead • Certification in Reporting, BI or related field is an asset • Significant experience in reporting solutions design and deployment • Advanced knowledge of PowerBI (DAX, Access Controls and Data Ingestion, Complex Reporting) • Considerable knowledge of Azure Synapse in relation to PowerBI • Advanced proficiency in developing dashboards and visualization models • D ata transformation and cleansing through data profiling and root cause analysis • Proficiency in software development, testing and QA best practices • Experience upskilling technical skills in junior staff members • A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives Why you'll love PwC We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc . Your Application to PwC We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like. The most connected firm through activity based working PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people. We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer. At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Ignition Tax is a team of full-stack developers, project managers, and technology trailblazers who pride themselves on creativity and innovation. Our Client Experience Support Analyst will be the first point of contact for Tax, Assurance and Audit business clients and users of KPMG Canada's leading compliance tool and other Ignition Tax technology products. As our Client Experience Ambassador, you're responsible for providing Tier 1 and Tier 2 guidance to customers on the transition of their business information to our products and services. This guidance will be conducted by product review, issue identification and assessment; one on one training; problem solution and resolution assistance via various channels. This is a 6 month contract role. What you will do Troubleshoot and resolve Tier 1 and 2 support issues by telephone, online and or emails; with documentation and escalation as required. Provide onboarding and ongoing support for Ignition Tax products and services. One on One training of firm proprietary software as required. Actively participate on various Customer Success and Ignition Tax initiatives as required. Liaise and collaborate with Ignition Tax support and extended IT teams to provide a unified client experience. Develop a solid understanding of Ignition Tax products and services to provide accurate information and support. Keep up to date with Ignition Tax product and services updates and new features. Identify progressive ways to support and reach our internal KPMG employees and external customers. Exercise change management mechanisms to build a strong community of proficient users of KPMG Canada's leading compliance tool and Ignition Tax products and services. What you bring to the role Strong verbal and written communication in English; excellent collaboration, relationship-building and interpersonal skills Passionate interest in client satisfaction and personalizing interactions to meet client needs and preferences. Previous support, virtual preferred and/or help desk experience (sales experience an asset). Aptitude for learning and adapting to new processes and technologies with ease. Ability to create and contribute to knowledge base articles to help clients find answers independently. Strong troubleshooting/problem solving and analytical skills. Ability to proactively address potential issues in a timely manner. Ability to work effectively, both independently and as part of a diverse team. Flexibility to work, after hours when required. Proficient in Excel data mining and summary reporting. Strong knowledge of Microsoft 365, Teams. Power BI basic proficiency for data visualization is an asset. Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .

Improve lives. Love your job. Grow your career. Do you want to grow your career in a supportive, collaborative environment that improves your community? Now you can. LifeLabs Medical Laboratory Services is a proud Canadian company with over 50 years experience. We provide laboratory testing services that help healthcare providers diagnose, treat, monitor and prevent disease in patients. LifeLabs is currently looking for a Lab Technical Assistant to join our team in Burnaby, British Columbia. LifeLabs is currently looking for a Lab Technical Assistant to join our team in Burnaby, BC. As a Lab Technical Assistant you will be responsible for the preparation, setup, and limited test processing of specimens in the laboratory, and help deliver better health outcomes for patients through the delivery of fast and accurate test results. This is a Casual role with evening, overnight, and weekend shifts. LifeLabs also offers great opportunities for education and career growth, including fee online courses, coaching and training, and tuition reimbursement for seminars, courses and conferences. Day/Times: Must be able to work evenings, weekends & nights In this role you will: Receive, accession, sort and prepare specimens for testing. Perform manual and automated testing procedures under the guidance of a Medical Laboratory Technologist. Respond to phone inquiries from LifeLabs employees and clients such as hospitals, clinics and physicians. Clean, maintain, and operate instruments and other equipment. Participate in problem solving in work organization and workflow to drive continuous improvement. Ensure test quality and personal safety at all times. The right person for this role is a hands-on, detail-oriented individual who thrives in a fast-paced collaborative environment. Some key qualities include: flexibility, adaptability to change, and problem solving skills. Other requirements include: High School diploma with courses in post-secondary science or medical terminology. Previous laboratory experience an asset. Excellent communication and teamwork skills. Good computer skills and knowledge with a minimum typing speed of 40 wpm. Problem solving skills, including the ability to identify and follow-up on issues. Ability to maintain the strictest standards of safety, patient privacy and confidentiality. We are looking for passionate individuals who share in the importance of our values: Caring, Customer Driven, Agile and One Team, and can live these values with us every day. Ready to make a difference? Apply today. This is an in-person role. Hiring Range: 24.13 - 28.33 The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity. Employee Benefits: Retirement Savings Plan: The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs. Vacation Entitlement: In this position, you will be entitled to vacation pay, which will be applied to each pay. Employee Wellness: LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. Employee Giving program: Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers. Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations. Make a difference - join the LifeLabs team today! Job Segment: Lab Assistant, Equity, Laboratory, Counseling, Science, Finance, Healthcare

Position SummaryInterior Health is hiring a term-specific full-time Practice Support Coordinator. The end date of this position is approximately August 2024. Location: This position is flexible within the Interior Health region. What we offer: • An attractive remuneration package• Excellent career prospects • Employer paid training/education• Employer paid vacation • Medical Service Plan• Employer paid insurance premiums • Extended Health & Dental coverage • Work-life balance • May be eligible to contribute to MPP, if previously enrolled within 30 daysSalary range for the position is $88,990 to $127,923. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees. How will you create an impact: The Practice Support Coordinator (PSC) is responsible for providing a range of support at the primary care practice level by engaging physicians, their staff, and relevant coordinated care teams in collaborative quality improvement projects. As part of the Digital Health Primary Care Team, the PSC will collaborate with local Divisions of Family Practice (DoFP) and other community partners to support and enable the adoption, implementation, and measurable sustainment of practice improvements as it relates to digital health requirements to support Primary Care Networks (PCN) and the implementation of Urgent and Primary Care Centers (UPCC). The PSC focuses on providing quality improvement and practice support within Interior Health Clinics with the primary goals of improving both patient outcomes as well as the professional experience of physicians by promoting the appropriate use of the Electronic Medical Record (EMR). What will you work on:• Provides tailored support to physicians in their place of practice through the delivery of a combination of core PSC services: Practice Coaching, EMR Optimization and associated PCN workflow design and reporting requirements. • Under the guidance of the Project Manager, the Manager, Primary Health Care Systems and in partnership with the PCN Managers, the PSC will work to establishing collaborative and effective working relationships with DoFP. Attends DoFP Working Groups or Committees as requested by the PCN Managers and works collaboratively with in assessing and planning for the practice support needs of local Interior Health physicians, nurse practitioners (NP) and administrative staff.• Provides coaching and facilitation support to improve office efficiencies and clinical workflow efficiencies through the optimized use of Electronic Medical Records (EMRs) based on the individual needs of clinic practices. Identifies EMR and office workflow inefficiencies and recommends possible solutions or resources to improve efficiencies such as the use of templates, registries, and decision support tools.• Actively seeks to identify EMR Super Users who may provide leadership and engagement to their peers in quality improvement activities and EMR efficiencies.• Supports the identification of quality indicators including means of measurement and collection to demonstrate continuous improvement and contribute to community, regional, and provincial level evaluation. This will include the use of EMR dashboards, creation of patient registries, and other means of supporting a culture of physician/NP-driven, continuous quality improvement.• Assists in communication, improved integration, and coordination of services for EMR-based initiatives, and other provincial or regional system initiatives which impact physician practices and team based care communication.• Provides expertise, advice, and support to DoFP and/or other physician groups as requested to support the ongoing evolution of creating a culture of continuous and data-driven quality improvement throughout all of the initiatives as governed by the Primary Care Networks.Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today! Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit). Qualfications Education, Training and Experience • A Bachelor's degree in Health Services, Health Information Management, Business Administration, or Psychology. • Five years of experience, including experience in leadership and the application of coaching techniques, project management, and quality improvement methodologies.• Or an equivalent combination of education, training, and experience. • Experience in project management business analysis, change management, LEAN management, and practice change management initiatives.• Experience in a healthcare role, clinical practice role, or an MOA/office manager role, particularly related to clinical workflow process using EMRs, is an asset.• A valid BC Driver's license.Skills and Abilities• Emotional self-awareness: recognizes own emotions and their effects.• Trustworthiness: maintains standards of honesty and integrity.• Conscientiousness: takes responsibility for personal performance.• Adaptability: flexible in handling change.• Achievement orientation: strives to improve or meet a standard of excellence.• Initiative: ready to act on opportunities.• Innovativeness: comfortable with and open to novel ideas and new information.• Organization awareness: aligns with the goals of the group or organization.• Service orientation: anticipates, recognizes, and meets customers’ needs.• Political awareness: able to read a group’s emotional currents and power relationships.• Leadership: inspires and guides groups and people.• Communication: sends clear and convincing messages.• Change catalyst: initiates or manages change.• Conflict management: negotiates and resolves disagreements.• Building bonds: nurtures instrumental relationships.• Teamwork and collaboration: creates a shared vision and synergy in teamwork.• The physical ability to perform the duties of the position.

The Opportunity: The Technical Editor role is an intermediate level position for technical writing and editing in WSP Earth & Environment - Mining. In this role, the incumbent works under the supervision of the Senior Technical Writer and Editor, Team Lead and mentorship of the Senior Technical Writer and Editor to provide editorial support to technical teams across Canada. This role may require more complex editing tasks that will involve the use of independent judgement and sound decision making. We are open to consider candidates across Canada. Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSP #GlobalMiningWhat you can expect to do here: Technical Work Edit documents prepared by subject matter experts across business lines to the agreed upon level (i.e., copy edit, stylistic edit, proofread) to improve readability, promote consistency, and manage risk; Support development and maintenance of internal procedure and guideline documents; Assist with the development of technical writing training; provides training presentations to staff as required; Prepare and maintain project-specific style sheets for use by authors, reviewers, editors, and administrative support staff; Prepare and maintain editing checklists for large, multi-discipline projects; Assist in the preparation of new technical procedures and revisions to existing technical procedures; Communicate in a professional and courteous manner with all clients, internal and external. Supervising and Mentoring Assist Senior Technical Writer and Editor and Senior Technical Writer and Editor, Team Lead with mentoring consultants on technical writing and mentoring new staff on team norms; Mentor staff in other roles (e.g., administrative and word processing) who are looking to develop their editing skills.What you'll bring to WSP: University degree and five years of technical writing and/or editing experience; Proficient knowledge of Microsoft Office products; Desired: formal training in technical writing or editing; Desired: editing certification.CompensationExpected Salary (all locations): $46,500 - $79,000WSP Canada is providing the compensation range that the company in good faith believes it will pay for this position based on the successful applicant's education, experience, knowledge, skills, abilities in addition to the specific geographic location. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

The Opportunity:The Technical Editor role is an intermediate level position for technical writing and editing in WSP Earth & Environment - Mining. In this role, the incumbent works under the supervision of the Senior Technical Writer and Editor, Team Lead and mentorship of the Senior Technical Writer and Editor to provide editorial support to technical teams across Canada. This role may require more complex editing tasks that will involve the use of independent judgement and sound decision making. We are open to consider candidates across Canada. Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSP #GlobalMiningWhat you can expect to do here:Technical Work Edit documents prepared by subject matter experts across business lines to the agreed upon level (i.e., copy edit, stylistic edit, proofread) to improve readability, promote consistency, and manage risk; Support development and maintenance of internal procedure and guideline documents; Assist with the development of technical writing training; provides training presentations to staff as required; Prepare and maintain project-specific style sheets for use by authors, reviewers, editors, and administrative support staff; Prepare and maintain editing checklists for large, multi-discipline projects; Assist in the preparation of new technical procedures and revisions to existing technical procedures; Communicate in a professional and courteous manner with all clients, internal and external.Supervising and Mentoring Assist Senior Technical Writer and Editor and Senior Technical Writer and Editor, Team Lead with mentoring consultants on technical writing and mentoring new staff on team norms; Mentor staff in other roles (e.g., administrative and word processing) who are looking to develop their editing skills.What you'll bring to WSP: University degree and five years of technical writing and/or editing experience; Proficient knowledge of Microsoft Office products; Desired: formal training in technical writing or editing; Desired: editing certification. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization. We are looking for a Technical Officer, Pneumatic and Hydraulic Pressure to support our Mass and Related Quantities team within the Metrology Research Centre. The Technical Officer would be someone who shares our core values of Integrity, Excellence, Respect and Creativity. The Metrology Research Centre is Canada's National Metrology Institute and as such is responsible for the realization and dissemination of the units of measurement within the SI system, supporting agreement in measurement across the globe and enabling international trade. The Mass and Related Quantities team provides realization and dissemination of Mass and quantities related to it such as pressure. The Mass and Related Quantities team operates a world class pressure facility from 5 kPa up to 100 MPa and is capable of realizing the Pascal to 5 ppm uncertainty at atmospheric pressure. The Technical Officer provides technical support (electrical, electronic, computer, mechanical, organizational, and other), and systems oversight in projects and in operations of the Mass and Related Quantities team (MRQ). We are looking for a hands-on person who is passionate about technology and creating impact that will be proficient in a technical lab setting. The candidate should demonstrate strong positive behaviours including conscientiousness, self-awareness and adaptability. They will be responsible for performing calibrations with world leading accuracy, supporting research and development activities, and carrying out continual improvements to capabilities and services. Some domestic and/or international travel may be required. This work includes performing calibrations, processing results, and preparing reports. The successful candidate will support the continual improvement of measurement services and capabilities through modification of existing equipment and measurement processes, automation, as well as through software enhancement. In addition, the technical officer will provide support for research and development activities in mass and related quantities and aid in the development of precision instrumentation. You will:-Work with clients and other team members to perform measurements and develop and/or improve measurement capability at the leading edge of what is technically and physically possible;-Develop and maintain computer interfacing and programs to communicate with electronic equipment and data acquisition systems;-Support Canadian industry and innovation by calibrating and validating internal and external client equipment;-Help design, construct and maintain custom electronic and mechanical equipment for scientific and measurement apparatus;-Acquire and analyze data, report results and keep records.---Contribuez a la realisation de travaux de recherche strategiques et poursuivez une carriere prometteuse au Conseil national de recherches du Canada (CNRC), la plus grande organisation de recherche et de technologie au Canada.Nous souhaitons embaucher un agent ou une agente technique, Pression pneumatique et hydraulique en vue de soutenir l'equipe Masse et quantites connexes du Centre de recherche en Metrologie. La personne choisie doit partager nos valeurs fondamentales relatives a l'integrite, a l'excellence, au respect et a la creativite. Le Centre de recherche en Metrologie est l'institut national de metrologie du Canada et, a ce titre, il est responsable de la realisation et de la diffusion des unites de mesure du Systeme international d'unites (SI), ce qui favorise l'accord sur les mesures dans le monde entier et permet le commerce international. L'equipe responsable de la masse et des quantites connexes assure la realisation et la diffusion de la masse et des quantites qui lui sont associees, comme la pression. Elle dispose d'une installation de pression de classe mondiale allant de 5 kPa a 100 MPa et est capable de realiser l'incertitude du pascal a 5 ppm a la pression atmospherique. La personne retenue fournit un soutien technique (electrique, electronique, informatique, mecanique, organisationnel et autre) et une surveillance des systemes dans le cadre des projets et des activites de l'equipe responsable de la masse et des quantites connexes. Nous sommes a la recherche d'une personne habile, passionnee par la technologie et par l'idee d'avoir une incidence positive, et qui sera competente dans un laboratoire technique. La personne retenue doit avoir un comportement exemplaire et une attitude positive, notamment avoir le souci du travail bien fait, une bonne conscience de soi et etre capable de s'adapter. Elle sera chargee d'effectuer des etalonnages avec une precision extreme, de soutenir les activites de recherche et developpement et d'ameliorer continuellement les capacites et les services. Certains deplacements nationaux et/ou internationaux pourraient s'averer necessaires. Ce travail consiste a effectuer des etalonnages, a traiter les resultats et a preparer des rapports. La personne retenue soutiendra l'amelioration continue des services et des capacites de mesure par la modification des equipements et des processus de mesure existants, par l'automatisation ainsi que par l'amelioration des logiciels. Elle apportera en outre son soutien aux activites de recherche et developpement en matiere de masse et de quantites connexes et contribuera a la mise au point d'instruments de precision. La personne retenue devra :-Travailler avec les clients et les autres membres de l'equipe pour effectuer des mesures et elaborer et/ou ameliorer les capacites de mesure a la fine pointe de ce qui est techniquement et physiquement possible;-Elaborer et maintenir des interfaces et des programmes informatiques pour faciliter la communication avec l'equipement electronique et les systemes d'acquisition de donnees;-Soutenir l'industrie et l'innovation canadiennes en etalonnant et en validant les equipements de clients internes et externes;-Contribuer a la conception, a la construction et a l'entretien de l'equipement electronique et mecanique avance et personnalise pour les appareils scientifiques et de mesure;-Acquerir et analyser des donnees, rendre compte des resultats et tenir des registres.

Position Description: CGI - Payroll Service Center (PSC) offers all-in-one cloud-based solutions that simplify payroll and human capital management. We pride ourselves on our privileged relationships with our customers, and our customer satisfaction rate is very high.Every day, our members help hundreds of customers in a wide range of industries with their employee payroll. In this role, you will contribute to the success of local businesses as part of a dynamic team, with over 650 professionals and 60,000 customers!We're looking for a reliable and motivated individual. Are you ready to make a difference?We're ready for you:- Keep learning: we offer comprehensive, ongoing paid payroll training in Canada,- Work-life balance: a flexible weekday schedule,- Work environment recognized as one of the best in Canada (Best Places to Work certification),- Employee assistance program, health and wellness programs, comprehensive insurance coverage, financial assistance for job-related studies,- Career development supported by a professional development plan,- Access to a stock purchase plan, profit-sharing plan from day one,- Benefits that adapt to your needs: flexible insurance plan, tele-medicine, and much more! Your future duties and responsibilities: We're looking for a skilled, customer-focused GCH Customer Support Advisor to join our dedicated product team. The GCH Customer Support Advisor will be responsible for providing comprehensive technical support and assistance to customers. This role requires strong technical expertise, excellent communication skills and a passion for delivering exceptional customer service. Here are your typical responsibilities for a day's work:- Customer Support: Serve as the primary point of contact for customers seeking assistance with our GCH software products, responding quickly to inquiries and resolving issues in a timely manner,- Problem solving: Diagnose and resolve technical issues reported by customers, leveraging in-depth knowledge of our GCH functionality, configuration and integration points,- Product expertise: Develop an in-depth understanding of our HCM, including features, functionality and best practices, to provide accurate and effective support to customers,- Problem resolution: Investigate and analyze reported problems, working closely with customers to understand their needs, identify root causes and implement appropriate solutions or workarounds,- Documentation: Maintain detailed records of customer interactions, including support tickets, resolutions and recommendations, ensuring thorough documentation of all support activities, - Training: Provide training and guidance to customers on the use of our HCM, including new features, functionality and upgrades, to improve their proficiency and maximize their use of the products,- Escalation Management: Collaborate with internal teams, including development, product management and implementation teams, to escalate and resolve complex issues, ensuring timely resolution and customer satisfaction. Required qualifications to be successful in this role: - University degree in human resources, industrial relations, administration, or related field, or other combination of relevant education and experience,- Minimum 2 to 3 years experience in a technical support or customer service role, preferably in an HR or technology department,- Knowledge and experience with HRIS for SMEs,- Ability to communicate and popularize HRIS functional concepts,- Excellent command of French and English, both verbal and written,- Proven ability to prioritize and effectively manage multiple tasks, deadlines and customer requests in a fast-paced environment,- Ability to work under pressure and meet deadlines,- Customer-focused mentality with a passion for delivering exceptional service and building positive customer relationships,- Attentive to detail with a commitment to accuracy and completeness in all aspects of work.#LI-LG1 Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients. Skills: Adv HRM - PayrollClient ManagementLeadershipSolution Analysis What you can expect from us: Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!ABOUT THE TEAM Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP's RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management. We create a stable foundation for our customers' IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation. THE ROLE As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. Following are the key tasks that this role will perform: Primary contact for the customer regarding technology discussions Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond). Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc. EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management. High proficiency in customer communications and presentations is required. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies, etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP). Willingness to undertake customer-related travel on short notice. WORK EXPERIENCE 3+ years of experience with SAP Basis administrative duties REQUIRED. 3+ years of customer-facing SAP Technical Consulting experience. 3+ years of solution design, enterprise architecture, and or SAP implementation. SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred. #SAPECSCareers We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 60,400 - 136,000 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com Requisition ID: 385960 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-HybridRequisition ID: 385960 Posted Date: Apr 18, 2024 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: Montreal, Quebec, CA, H3B 0B3

The Opportunity Responsible for leading all technical support to external and internal customers including continuous improvement and total cost of ownership (TCO) reduction initiatives, reliability monitoring, and project management of new machine builds. Responsible for the Mining Rebuilt center, regional Parts and service business and the National Mining project team. The Role Promote a culture of safety including strict adherence to Wajax EH&S policies and procedures as well as those of the customer and Provincial/Federal OH&S. Provide leadership to technical team including workload assignment and balancing, training, and performance management. Define and implement a consistent reliability and technical support process and team to ensure: Customer technical meetings are beneficial and drive continuous improvement in product problem resolution, engineered upgrades, and OEM support. Continuous review of component rebuilds processes and procedures, developing and implementing improvements to add value, increase reliability, and reduce cost. Improved communication with OEM on all product problems CI opportunities. Project manage mining machine builds and major outages as required including: Understand project scope, customer requirements, and terms and conditions. Create and/or communicate project schedule, EH&S Plan, and Training/Access requirements. Manage and report any changes, delays, technical, legal, or commercial issues that may develop during the project. Manage the procurement of auxiliary/support equipment and suppliers as required for assigned projects. Support project supervisor(s) as required during builds. Responsible for supporting the business of Parts & Service sales to customers. Manage Parts & Service sales and ensures profit margin targets are met. Identify issues and work with co-workers to resolve them in a timely manner. Provide training and support for all Parts & Service technicians and supervisors. Ensures that parts inventory levels meet customer demand and service levels meets customer expectations. Manage branch personnel performance, safety, training, and customer service. Work with customers, suppliers, and co-workers to fulfill service orders and inquiries with service and cost expectations. The Candidate Education: Experience's. in Mechanical, Electrical, or Mining Engineering or HET w/ management Work Experience: 10+ years in mining equipment maintenance, repair, and assembly. Knowledge: Mining equipment, maintenance planning, organization, reliability engineering, project management, computer skills The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements Award-Winning Health and Wellness Program By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Cybersecurity Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.Cloud Focus: These customers and products are our future even if they cannibalize our presentCloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentalityCloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happensOne Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud ExperienceCloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt itThis role is flexible in that you can work up to 100% from home within the Vancouver area. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.   Individual Contributor

Additional Job DescriptionUEAT est une entreprise dynamique située dans la ville de Québec, au Québec, qui révolutionne l'industrie de la restauration au Canada grâce à des solutions de commande en ligne et libre-service. Sa mission est de simplifier la vie des restaurateurs à travers le Canada. Joignez-vous à cette aventure et participez à la transformation numérique de l'industrie de la restauration, fièrement soutenue par Moneris, le principal fournisseur de services de paiement du Canada.Votre carrière à UEAT : Description du posteUEAT souhaite accueillir un agent de support technique pour venir jouer un rôle clé dans la croissance de UEAT.Durée du contrat: 9 MoisEmplacement : Vous travaillerez au bureau de Quebec dans le cadre d'un modèle de travail Hybride. Nous sommes également ouverts aux candidats de l'extérieur du Québec.Lien hiérarchique : Vous relèverez du superviseur du soutien technique.Votre carrière à UEAT : ResponsabilitésFournir des réponses humaines de première ligne aux restaurants, répondre aux questions techniques, résoudre les billets de soutien technique et faire remonter les problèmes en interne si nécessaire.Apprendre et conserver une connaissance détaillée des produits et des processus de dépannage internes.Collaborer dans un environnement de travail d'équipe et travailler sans friction avec des collègues à distance et des équipes internes. Promouvoir un service à la clientèle impeccable et avoir un grand souci du détail;Établir des priorités dans vos demandes et travailler en multitâche dans le cadre d'un centre d'appels à distance.Vous naviguez aisément dans les zones grises tout en travaillant au développement et à la croissance au sein de notre équipe mondiale.Poste à temps plein, horaire mensuel couvrant les périodes de pointe des restaurants, les soirs, les fins de semaine et les jours fériés.Votre carrière à UEAT : ProfilÊtre passionné, ambitieux et prêt à apprendre.Prendre des initiatives et faire preuve d'excellentes compétences en communication (écrite et verbale) en français, en anglais et dans une certaine mesure en bilinguisme.Être à l'aise pour communiquer (par téléphone ou par courriel) dans l'une ou l'autre langue en utilisant des outils de traduction au besoin. Posséder une formation technique (diplôme ou DEC) et trois (3) années d'expérience pertinente en formation ou en soutien logiciel, ou en soutien technique à distance de réseaux informatiques.Une expérience préalable dans l'exploitation de restaurants, la gestion de l'accueil ou le soutien de logiciels personnalisés internes est un atout.Votre carrière à UEAT : AvantagesMeilleure progression de carrière grâce à des programmes qui soutiennent vos objectifs d'apprentissage et de développement, notamment l'Université UEAT, l'accès illimité et gratuit aux formations Coursera, un programme de mentorat et des occasions de croissance interne avec d'innombrables parcours de carrières;Approche globale de votre bien-être, avec un programme d'aide aux employé(e)s, de la télémédecine et un compte de bien-être;Équilibre travail-vie personnelle grâce à notre modèle de travail hybride et à nos horaires flexibles;Culture fondée sur la collaboration, avec un environnement de travail ouvert et une politique ouverte qui encourage les discussions franches et la transparence;Repas subventionnés et thé et café à volonté dans nos bureaux.En savoir plus sur la vie à UEAT en consultant le site suivant : ueat.io/a-propos-ueat/carrieres/ UEAT is a dynamic Québec, QC-based start-up revolutionizing the restaurant industry in Canada with online and self-ordering solutions. Our mission is to simplify the lives of restaurateurs across Canada. Join us on our journey and become a part of the digital transformation of the restaurant industry, proudly backed by Moneris, Canada's leading payment processor.Your UEAT Career - The OpportunityUEAT would like to welcome a Technical Support Agent to play a key role in UEAT's growth.Contract Duration: 9 MonthsLocation: You will be based in our Quebec City office and will work in a Hybrid model. We are also open to remote candidates outside of Quebec City.Reporting Relationship: You will report to the Support Supervisor.Your UEAT Career - What you'll doDeliver first-line responses to restaurants, answer technical questions, resolve support tickets and escalate issues internally when required.Learn and retain detailed product knowledge and internal troubleshooting processes.Collaborate in a team player environment and work with remote-based colleagues and internal teams. Promote impeccable customer service and strong attention to detail.Prioritize your requests and multi-tasking as part of a remote-based call center.Demonstrate autonomy, discipline, rigor, and organizational skillsBe comfortable navigating gray areas while working to develop and grow as part of our global team.Full-time position, monthly schedule covering restaurants' peak demands, evenings, weekends, and rotating holiday schedule.Your UEAT Career - What you bringBe passionate, ambitious, and ready to learn.Take initiative and demonstrate excellent (written and verbal) communication skills in French, English, and a blend of bi-bilingualism.Must be comfortable communicating (phone or email) with either language using translation tools if necessary. Possess a technical education (diploma or DEC) and (3) years of relevant experience in software training, software support, or remote helpdesk technical support of IT networks.Prior experience in restaurant operations, hospitality management, or support in-house custom software is a plus.Your UEAT Career - What you getAccelerate your career with programs that support your learning and development goals including UEAT University, unlimited free access to Coursera, a mentorship program, and opportunities to grow internally with endless career pathsHolistic approach to your well-being, with an Employee Assistance Program, telemedicine and a wellness accountFind work/life balance with our hybrid working model and flexible schedulesCulture built on collaboration with an open space office environment and open-door policies that encourage frank discussions and transparencySubsidized meals and unlimited tea and coffee at our officesFind out more about life at UEAT at ueat.io/about-ueat/career Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

Sr. IAM Technical Lead to lead and deliver the strategy, design, development, implementation, and support of IAM technologies, processes, and workflows for an insurance client.Location: DownTown TorontoResponsibilities:Work with IAM management team to identify, design and plan IAM capabilities, tools/processes, and build prioritized strategies for implementationWork closely with other Information Security teams on risk remediation, framework gap analyses, and audit requirementsLiaise with internal Application teams to determine the maturity level of their IAM capabilities/processes and provide guidance on building actionable plans to address the gaps.Work with IAM scrum teams to develop, deploy and support new and existing IAM tools and capabilitiesMust Haves:6-8 years of experience working in an IAM-related team, showing a clear career progression in capabilities and responsibilities3-5 years of experience in Information Security organizations,2-4 years of hands-on technical experience deploying, maintaining, and supporting SailPoint IIQ2-4 years of experience with software development in one or more programming languages such as JavaScript, PowerShell or PythonKnowledge of software development practices, concepts, and technology Apply

eporting to the Senior Manager of Operations, the jobholder participates in the planning and control of the unit’s activities (financial, material, human resources and budgetary). He or she is responsible for directing operations related to the technical maintenance of a building stock of over 50 buildings, as well as the City’s electrical network (lighting, traffic lights, etc.).General responsibilities and goals:The jobholder is responsible for performing the following main duties:• Implement and update preventive maintenance plans;• Direct and coordinate the execution of preventive, corrective, intervention and reliability maintenance programs for the sectors under his or her responsibility, as well as quality control;• Implement operational and contingency plans, including in irregular situations;• Ensure compliance with health and safety rules for employees under his or her supervision;• Recommend and implement best practices in the field;• Implement unit policies, programs and procedures;• Participate in the management of service and material supply contracts;• Ensure the effective and efficient management of the unit’s activities:• Manage a team of managerial and unionized employees;• Create and implement performance monitoring and control tools;• Optimize the use of resources (financial, material and human);• Skills development and succession planning, training needs of first-level managers and trade teams;• Monitor various systems and software related to operations, building conditions and availability;• Ensure the consistency of the unit’s service offering;• Maintain close communication with superiors and internal customers;• Ensure continuity of customer service and maintain all buildings under his or her responsibility in a safe condition;• Participate in and/or lead various internal committees – e.g. operational committee;• Lead and coordinate internal support for a variety of special projects and community events;• Perform all other related tasks. An undergraduate degree in administration, operations management, logistics or a related field;• Minimum 3 to 5 years’ experience in operations management and/or management of a multidisciplinary maintenance department;• Good knowledge of carpentry, plumbing, electricity, building mechanics and HVAC;• Knowledge of electronic building control systems would be an asset;• Knowledge of laws, standards and regulations related to the maintenance of municipal buildings and facilities (OHS, environmental, provincial and/or federal, etc.);• Technical training and certification related to the field (WHMIS, confined spaces, etc.);• Experience in personnel management in a unionized environment would be an asset;• Relevant experience in coordinating operational activities in a municipal maintenance context;• Knowledge of computer-assisted maintenance management systems (CMMS) and electronic request management would be an asset;• Ability to implement and apply operational plans in the running of these activities;• Ability to approach situations from a global organizational perspective;• Good knowledge of French and English to converse effectively, take part in various work meetings and write high-quality texts or reports in either language;• Judgment, autonomy and a strong customer service orientation;• High interest in new developments and continuous improvement;• Experience in change management;• Excellent ability to adapt to change and take a proactive approach;• Proficiency in Microsoft Office 365.