Overview of salaries statistics of the profession "Technical Helpdesk Support in Canada"

CST Business Support Analyst - Testing Job ID 2023-102441 City Vancouver Work Location CST - 590 W. 8th Home Worksite 00 - Excluded - VCHA Additional Sites some travel may be required Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Term Specific Job Status Temporary Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Health Information Management Salary Grade 07 Min Hourly CAD $38.13/Hr. Max Hourly CAD $54.82/Hr. Shift Times 0830 to 1630 Days Off Saturday, Stats, Sunday Work Schedule Details Shifts may include 24 hr support, some weekends, on call rotations End Date 7/10/2024 Position End Date - Incumbent Position ends on the listed end date or upon the return of the incumbent. Salary The salary range for this position is CAD $38.13/Hr. - CAD $54.82/Hr. Job Summary Come work as CST Business Analyst with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for an CST Business Analyst - Testing to join the CST Project team. Apply today to join our team! About the The Clinical & Systems Transformation (CST) Project The Clinical & Systems Transformation (CST) Project is one of the largest health care projects in British Columbia's history. It is a joint undertaking between Vancouver Coastal Health, the Provincial Health Services Authority and Providence Health Care to complete a significant transformation of clinical practices and systems. This is an exciting initiative that will deliver key benefits for our patients, health care providers and health organizations. As a CST Business Analyst - Testing with Vancouver Coastal Health you will:Provide guidance to senior staff to determine requirements for new health informatics initiatives, including performance measurement and reporting, and program development.Document and analyze processes, gather requirements, perform best practice reviews, gather data to support, prioritize and align business case development and requests, and perform current state assessments and gap analysis on initiatives.Liaise with a broad spectrum of clinical, IT and business stakeholders and leaders to assist in translating technical issues into a single, shared and realistic vision. Qualifications Education & ExperienceBachelor’s Degree in Business Administration, Clinical Informatics or related discipline.Minimum of five (5) years’ recent, related experience in health care or information management, or an equivalent combination of education, training and experience.Master’s degree preferred.Understanding of Excluded/Non Contract and Collective Agreement terms across the Health Authorities in the ProvinceComprehensive understanding of staff scheduling systems used across the Health Authorities Comprehensive understanding of timekeeping policies related to maintaining payroll recordsKnowledge & AbilitiesSuperior analytical skills , documentation, workflows, including the ability to comprehend, analyze and resolve complex issues. Highly developed business writing and verbal communication skills with the ability to document work appropriately. Knowledge of project structures; business case development; documentation of workflows; health care setting and analytical tools.Demonstrable skills handling change requests, impacts, and tracking tasks, actions, risks, issues and impacts.Resourceful; well-organized; systematic analysis; strategic thinking; critical thinking; attention to detail; leadership and management skills. Technical writing experience is considered an asset.Knowledge of information technology applications and outcomes achieved through new platformsDemonstrated ability to exercise good judgment and initiative, deal with frequent changes; make decisions for a wide variety of complex business matters.Demonstrated ability to use database, spreadsheet and word processing software at an advanced level. Physical ability to perform the duties of the job. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

Our valued Public Sector client is in need of a Senior Secret cleared Helpdesk Specialist to support Microsoft Azure/Cloud based applications including Microsoft Teams, SharePoint, Outlook and others. Our candidate will have the following experience: 15 years experience as a Helpdesk Specialist 15 years experience providing technical assistance, training, and advice to clients with varying degrees of IT technical knowledge. 3 year experience in the last 5 years supporting Microsoft Azure/Cloud based applications including Microsoft Teams, SharePoint, Outlook and others. 10 years experience installing, configuring, troubleshooting, or providing detailed support to hardware and software in a Microsoft Windows environment or Cellular Smartphones including Android and IOS devices Apply

Our valued defence client is seeking a Senior Technical Architect for an initial contract until March 31, 2025. As the successful candidate you will support the modernization of the Naval Training System (NTS) through digital integration, enhancing the existing ecosystem for naval training with a cutting-edge software package, including improvements to the supporting hardware on a local level as necessary for full functionality. The project is looking at leveraging Artificial Intelligence (AI) and Deep Automation (DA) into its solutions. Responsibilities Provide hands-on analysis and support of the Cloud network; Provide hands-on analysis and support of a AI/DA driven solution; Support the development of the Cloud network, in order to understand their current states of maturity and the ongoing development of their security constraints, policies, and requirements; Determine the requirements in relation to networks of an AI/DA driven solution, in order to understand their current states and their security constraints, policies, and requirements; Determine how newer, immersive training technologies (AR, VR, Gamification, etc.) development and delivery will be integrated into the project’s solution Must-have skills: 5+ years experience as a Technical Architect working with Machine Learning / Artificial Intelligence or Automation/AI implementation. 5+ years experience in the design and implementation of AI/ML solutions and deep automation within enterprise-level Government of Canada projects including familiarity with AI/ML frameworks (e.g., TensorFlow, PyTorch), AI/ML lifecycle management, and the deployment of models in production environments. 5+ years experience working with Cloud Concept Development and Analysis to provide hands-on design, analysis and support of a Cloud Network (Azure, AWS, etc.) 4+ years experience architecting technical solutions that leverage virtualization strategies in a classified (i.e. Secret, Top Secret) network environment. Nice-to-have: Proven experience leading projects from conception to employment with measurable improvements in efficiency or performance and clearly identified measurable outcomes achieved through the AI/ML solutions. Apply

UNLIMITED POSSIBILITIES AHEADPosition:ITTechnician Status:Full-TimeDealership:Head OfficeDepartment:Information Technology Salary Range: $42,000 - $47,000 annually; based upon experienceWe are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase Subsidy Internal and external, training & development opportunities for skill development and growth Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive extended health and dental plan tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware Assist with troubleshooting and resolving technical problems for end-users in a timely manner. Install, configure and maintain computer systems, peripherals and software Perform the routine maintenance tasks, such as system updates and backups, equipment inventory, endpoint protection software. Assist with onboarding and offboarding process for employees, including setting up the workstations and software. Collaborate with seniors IT staff to resolve complex technical issues and escalate the problem when necessary. Document and track technical issues and resolutions using our ticketing system Maintain the CCTV system for all dealerships and export the footage if requested Liaise with external contractors/suppliers for the repair of computer peripheral equipment Network Support - First-level support for Network devices situated on-site (Wireless AP, POS, Media Player, Router, Switch....) Phone Support - Add, change or delete extensions and hardware as required Maintaining accurate and up-to-date documentation through the change management process Provide excellent customer service and maintain a positive relationship with end-users. Participate in the on-call rotation after business hour. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Certificate or College Diploma in Information Technology, Computer Engineering Technology or related discipline 2+ years experience in IT helpdesk/support experience in a multi-site environment Strong problem solving Excellent oral and written communication skills Ability to work independently and under pressure, with good communication skills Troubleshooting experience with Microsoft Windows OS, Microsoft Office as well as computer hardware Solid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS. Class5 Driver License Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.We are an equal-opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.

About NomadisFounded in 2001, Nomadis is a company specializing in workforce logistics as well as the logistics of health services in remote areas.Through our participation in several projects in Nunavik and Nunavut, we have encountered significant challenges in managing travel and accommodation for Indigenous communities. Our software solutions were born from the need to provide a more reliable, innovative and cost-effective solution to meet these challenges.Today, Nomadis helps organizations around the world reduce costs and risks associated with workforce management, travel and accommodation. We provide consulting and integration services to streamline our clients' business processes and ensure they are equipped to achieve their goals and commitments.Position : Application Support Technician (#E2403-AST)We are currently looking for a technical / application support technician. This person will have as principal responsibility of providing a technical application assistance (level 2 and level 3) and to assure the total satisfaction of our customers.The person will configure our applications and accompany our customers in their use to answer various questions and solve technical problems.ResponsibilitiesConfigure, maintain and update our applications on client installations and in our cloud infrastructure;Act as the primary point of contact for Level 2/3 expert technical support to our clients, across multiple channels: helpdesk, email, phone, chat;Take ownership of the client’s requests and ensure quick response and resolution of all issues, escalating to the technical/product team or account manager only as required;Respond to and resolve emergency incidents on a 24/7 basis (on occasional occurrences);Ensure client requests, issues and bug reports are always captured in the Helpdesk system and Issue/Development tracking systems;Monitor the cloud infrastructure and quickly address any issues or warnings arising to ensure the SLAs are met;Contribute to technical and user documentation as required;Engage in continuous training and knowledge sharing activities with the team to always be on the forefront of technologies and methodologies;Promote the values, mission and culture of the company.Skills and ProfileResourcefulness, autonomy and ability to work collaboratively with an extended team and the clients;Versatility and ability to adapt to a continuously evolving environment, technologies and methodologies;Strong analytical and problem-solving skills with the persistence and determination in solving complex problems and working within constraints;Bilingual French/English. Spanish is a strong asset.We OfferJoin our team and immerse yourself in a friendly, dynamic and inspiring work environment where fairness, respect, trust and collaboration reign.With us, your well-being is a priority, and we offer you:A competitive salary,Flexible working conditions (time and location),Social benefits,A collective retirement savings plan and a deferred profit sharing planDevelopment opportunities,Promising career prospectsWe operate in hybrid mode with flexibility on scheduling and teleworking – we provide all the tools required to be able to work remotely while maintaining close collaboration and a strong team spirit. The mandate also involves traveling periodically for various events and trade missions.First and foremost, we recruit energetic and dedicated people who are passionate about their work and who fit perfectly with the company culture.You can submit your application from our website at https://nomadis.co/fr/carrieres/. Required Technical SkillsDemonstrated experience in solving technical problems in IT applications;Basic knowledge of SQL language;Knowledge or experience in software development (full stack) an asset.Professional and Academic ExperienceDEC, AEC or DEP in Information Technology;3 years relevant work experience dealing directly with clients (“B2B”);Experience with an international clientele is an asset.

Application Deadline: 04/07/2024Address:100 King Street WestThe position entails playing a pivotal role in the successful launch and ongoing support of various modules within the Governance Risk and Compliance (GRC) platform. The primary responsibility involves triaging and managing the helpdesk and providing end user support for queries, defects, and other system-related issues. This role requires effective communication with users and collaboration with cross-functional teams. Duties include but are not limited to:Triage and manage the helpdesk for various modules on the GRC platform.Provide end user support for queries related to the GRC platform modules.Document and track user reported issues and resolutions.Develop and maintain a knowledge base to assist users with common inquiries.Communicate effectively with users and vendor support to provide updates and resolutions to their inquiries.Identify opportunities for process improvements and efficiencies in the helpdesk management process.Assist in UAT (User Acceptance Testing) for new module launches and updates.Stay informed about updates and enhancements to the platform modules.Provides production and end-user support and governance for the risk technical platform and system environment that supports risk data & control structures (e.g. process controls, user access controls, data integrity controls) to enable risk processes and operations. Supports and oversees the planning, maintenance and change management for risk system strategies, process changes, system parameter changes, production schedules, and operational tasks. Oversees the management of system parameter changes. Works with stakeholders to resolve issues and provide solutions that ensure service delivery and effectiveness.Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.Provides advice and guidance to assigned business/group on implementation of solutions.Supports the planning and execution of system management infrastructure planning and development activities for a designated portfolio.Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders including product enhancements; Initiative areas can include intake, requirements, design, development, testing, simulation, sign-offs, production and post-implementation activities.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.Leads or assists in the execution of oversight/governance activities.Acts as a resource for team members with less experienceLeads/participates in the design, implementation and management of changes to the risk productionprocesses & systems.Monitors the risk system technical infrastructure, applications and/or business transactions across the environment.Collaborates with Technology service providers and other stakeholders to investigate, perform root cause analysis and plan corrective actions; follows production environment support processes and guidelines.Collaborates with internal and external stakeholders to deliver on business objectives.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.Monitors and tracks performance and addresses any issues.Tracks metrics and milestones, makes recommendations for resolution and escalates as appropriate when issues arise.Analyzes data and information to provide insights and recommendations.Monitors and tracks performance; addresses any issues.Supports the data reconciliation / provisioning processes between core risk systems.Performs verification and monitoring activities for all changes implemented in the production environments according to guidelines and policies.Supports the development and maintenance of system and process documentation / process controls / knowledge assets required for the operation.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.In-depth knowledge of risk system management concepts and applications.In-depth knowledge & experience with risk policy frameworks; quality control / testing frameworks.Technical proficiency gained through education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:6Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Posting Title ISL 24R - Intermediate Dynamics Developer Position Classification Information Systems R24 Union GEU Work Options Remote Location Abbotsford, BC V2S 1H4 CACampbell River, BC V9W 6Y7 CACranbrook, BC V1C 7G5 CAFort Nelson, BC V0C 1R0 CAHope, BC V0X 1L0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASmithers, BC V0J 2N0 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $78,729.94 - $ 89,687.19 annually which includes a 6.6% Temporary Market Adjustment* Close Date 4/4/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Education and Child Care Ministry Branch / Division Digital Strategies & Services Branch/Services & Technology Division Job Summary Bring your enthusiasm and exceptional service delivery to theDigital Strategies and Services Branch.The Digital Strategies and Services Branch provides a range of information technology and information management services for the Ministry. The Branch works closely with the Office of the Chief Information Officer (OCIO) to ensure ministry plans and initiatives are aligned with government's overall technology direction and standards. Services provided include an IT Helpdesk, advice and support on protecting and optimizing the ministry's information assets, and services and strategies relating to infrastructure and application management, workstations and devices, enterprise architecture, and business analysis.The Digital Services Unit works closely with ministry program areas on developing and implementing IM/IT strategic plans, developing operation plans by forecasting IT requirements in anticipation of future program and business needs, selecting cost-effective technology solutions to meet ministry program goals and objectives and providing input into the annual and ten-year budgeting process. Additionally, the Branch is responsible for client management, service level management, application project management, change management, release management, business case development, business process analysis, design specifications, development, testing/quality assurance, security, privacy and deployment of ministry applications and electronic services.The Intermediate Dynamics Developer provides technical expertise and advice in the design and development of new and/or enhanced custom applications, leads the technical implementation of custom applications, conducts technical quality assurance audits / post implementation reviews, designs, codes, tests and implements application fixes; and updates, documents and supports infrastructure related tools and utilities.Job Requirements: Bachelor's degree in Computer Science or equivalentand a minimum one (1) year of related experience*OR Some post-secondary education or training in Computer Science or equivalent and minimum two (2) years of related experience* Related experience* must include all of the following: Experience with Microsoft Dynamics development (Dynamics 365, Power Platform, PowerApps). Experience working with Cloud technologies such as MS Azure. Experience with version control technologies such as subversion or Git/GitHub. Preference may be given to applicants with the following: Experience with Agile and/or Scrum process. Experience with Microsoft Flow. Experience with Canvas apps. Experience in modern development such as HTML, CSS and Javascript libraries. Experience with .Net development. For questions regarding this position, please contact [email protected] .About this Position: Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The position headquarters will be Victoria or Vancouver. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations An eligibility list may be established for future temporary and permanent vacancies.. Please refer to MyHR for more information on Temporary Market Adjustments . Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply:Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Information Management/Information Technology

Posting Title ISL 21R - Senior Service Desk Team Lead Position Classification Information Systems R21 Union GEU Work Options Hybrid Location Victoria, BC V9B 6X2 CA (Primary)Salary Range As of April 7, 2024, $69,760.70 - $79,322.69 annually Close Date 4/19/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Education and Child Care Ministry Branch / Division Digital Strategies Branch/ Services and Technology Division Job Summary Great opportunity for the next step in your IT careerThe Senior Service Desk Team Lead supervises the Ministry's HelpDesk (Service Desk) team (Tier 1 and Tier 2 staff), provide Tier 2 technical support by receiving, diagnosing, and/or escalating service requests to resolve complex data and application problem; and to ensure the overall efficient administration of the HelpDesk by providing Ministry staff with a high level of professional customer service related to their Information Technology (I/T) needs.Job Requirements: Diploma in the computer science field and 2 years related experience; OR Certificate or coursework in the computer science field and 3 years related experience; OR An equivalent combination of education and experience may be considered. Related Experience Experience providing customer support services in an information technology environment or helping end users to use and understand computer hardware and software. Experience supervising staff in an information technology environment Experience with and knowledge of computer system operation environments, applications, and programming language. For questions regarding this position, please contact [email protected] .About this Position: Flexible work options are available; this position may be able to work up to 2days at home per week subject to an approved telework agreement. An eligibility list may be established to fill future temporary and permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Information Management/Information Technology

Additional Job DescriptionUEAT est une entreprise dynamique située dans la ville de Québec, au Québec, qui révolutionne l'industrie de la restauration au Canada grâce à des solutions de commande en ligne et libre-service. Sa mission est de simplifier la vie des restaurateurs à travers le Canada. Joignez-vous à cette aventure et participez à la transformation numérique de l'industrie de la restauration, fièrement soutenue par Moneris, le principal fournisseur de services de paiement du Canada.Votre carrière à UEAT : Description du posteUEAT souhaite accueillir un agent de support technique pour venir jouer un rôle clé dans la croissance de UEAT.Durée du contrat: 9 MoisEmplacement : Vous travaillerez au bureau de Quebec dans le cadre d'un modèle de travail Hybride. Nous sommes également ouverts aux candidats de l'extérieur du Québec.Lien hiérarchique : Vous relèverez du superviseur du soutien technique.Votre carrière à UEAT : ResponsabilitésFournir des réponses humaines de première ligne aux restaurants, répondre aux questions techniques, résoudre les billets de soutien technique et faire remonter les problèmes en interne si nécessaire.Apprendre et conserver une connaissance détaillée des produits et des processus de dépannage internes.Collaborer dans un environnement de travail d'équipe et travailler sans friction avec des collègues à distance et des équipes internes. Promouvoir un service à la clientèle impeccable et avoir un grand souci du détail;Établir des priorités dans vos demandes et travailler en multitâche dans le cadre d'un centre d'appels à distance.Vous naviguez aisément dans les zones grises tout en travaillant au développement et à la croissance au sein de notre équipe mondiale.Poste à temps plein, horaire mensuel couvrant les périodes de pointe des restaurants, les soirs, les fins de semaine et les jours fériés.Votre carrière à UEAT : ProfilÊtre passionné, ambitieux et prêt à apprendre.Prendre des initiatives et faire preuve d'excellentes compétences en communication (écrite et verbale) en français, en anglais et dans une certaine mesure en bilinguisme.Être à l'aise pour communiquer (par téléphone ou par courriel) dans l'une ou l'autre langue en utilisant des outils de traduction au besoin. Posséder une formation technique (diplôme ou DEC) et trois (3) années d'expérience pertinente en formation ou en soutien logiciel, ou en soutien technique à distance de réseaux informatiques.Une expérience préalable dans l'exploitation de restaurants, la gestion de l'accueil ou le soutien de logiciels personnalisés internes est un atout.Votre carrière à UEAT : AvantagesMeilleure progression de carrière grâce à des programmes qui soutiennent vos objectifs d'apprentissage et de développement, notamment l'Université UEAT, l'accès illimité et gratuit aux formations Coursera, un programme de mentorat et des occasions de croissance interne avec d'innombrables parcours de carrières;Approche globale de votre bien-être, avec un programme d'aide aux employé(e)s, de la télémédecine et un compte de bien-être;Équilibre travail-vie personnelle grâce à notre modèle de travail hybride et à nos horaires flexibles;Culture fondée sur la collaboration, avec un environnement de travail ouvert et une politique ouverte qui encourage les discussions franches et la transparence;Repas subventionnés et thé et café à volonté dans nos bureaux.En savoir plus sur la vie à UEAT en consultant le site suivant : ueat.io/a-propos-ueat/carrieres/ UEAT is a dynamic Québec, QC-based start-up revolutionizing the restaurant industry in Canada with online and self-ordering solutions. Our mission is to simplify the lives of restaurateurs across Canada. Join us on our journey and become a part of the digital transformation of the restaurant industry, proudly backed by Moneris, Canada's leading payment processor.Your UEAT Career - The OpportunityUEAT would like to welcome a Technical Support Agent to play a key role in UEAT's growth.Contract Duration: 9 MonthsLocation: You will be based in our Quebec City office and will work in a Hybrid model. We are also open to remote candidates outside of Quebec City.Reporting Relationship: You will report to the Support Supervisor.Your UEAT Career - What you'll doDeliver first-line responses to restaurants, answer technical questions, resolve support tickets and escalate issues internally when required.Learn and retain detailed product knowledge and internal troubleshooting processes.Collaborate in a team player environment and work with remote-based colleagues and internal teams. Promote impeccable customer service and strong attention to detail.Prioritize your requests and multi-tasking as part of a remote-based call center.Demonstrate autonomy, discipline, rigor, and organizational skillsBe comfortable navigating gray areas while working to develop and grow as part of our global team.Full-time position, monthly schedule covering restaurants' peak demands, evenings, weekends, and rotating holiday schedule.Your UEAT Career - What you bringBe passionate, ambitious, and ready to learn.Take initiative and demonstrate excellent (written and verbal) communication skills in French, English, and a blend of bi-bilingualism.Must be comfortable communicating (phone or email) with either language using translation tools if necessary. Possess a technical education (diploma or DEC) and (3) years of relevant experience in software training, software support, or remote helpdesk technical support of IT networks.Prior experience in restaurant operations, hospitality management, or support in-house custom software is a plus.Your UEAT Career - What you getAccelerate your career with programs that support your learning and development goals including UEAT University, unlimited free access to Coursera, a mentorship program, and opportunities to grow internally with endless career pathsHolistic approach to your well-being, with an Employee Assistance Program, telemedicine and a wellness accountFind work/life balance with our hybrid working model and flexible schedulesCulture built on collaboration with an open space office environment and open-door policies that encourage frank discussions and transparencySubsidized meals and unlimited tea and coffee at our officesFind out more about life at UEAT at ueat.io/about-ueat/career Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

Our client is seeking a Senior Technical Support Specialist to analyze and resolve ticket issues related to networks, workstations, operating systems in a Microsoft environment. Responsibilities:Conduct ticket management and troubleshooting activities adhering to corporate Service Level Agreements.Analyze and resolve ticket issues encompassing servers, storage, workstations/laptops, backup systems, LAN/WAN infrastructure, routers, switches, firewalls, and operating systems using approved remote management tools.Document all issues and resolutions meticulously in the company's PSA (Autotask) and Documentation (ITGlue) Platforms. Update PSA and Documentation platforms to reflect changes in client environments or processes.Develop and maintain the technical skills, knowledge, and certifications required for superior performance as a Technical Consultant.Participate in organizational training programs as part of professional development.Contribute to on-call rotation and after-hours support duties.Prioritize and triage problems impacting client IT services for efficient resolution.Coordinate with ServiceDesk, third-party vendors, and other internal IT teams as necessary.Notify customers of issues, outages, and remediation status as required.Maintain ongoing communication within the team and with external stakeholders regarding known issues and resolution steps.Translate complex technical information into understandable terms for non-technical individuals.Evaluate and test products, making recommendations. Must-Haves:8+ years of technical support and helpdesk expertiseAnalyze and resolve ticket issues encompassing servers, storage, workstations/laptops, backup systems, LAN/WAN infrastructure, routers, switches, firewalls, and operating systems using approved remote management tools.Proficient in Microsoft (Exchange, Office 365, Teams, desktop, server operations and administration)Proficient in diagnosing network issues and supporting network and servers infrastructures such as: Active Directory, DNS, DHCP, File Servers, Group Policy, User Accounts, Network and servers Infrastructure Monitoring Based in EdmontonNice-to-Haves:Certifications and/or bachelor’s degree to support experience. Virtualization and security technology experience Storage and backup technology experience Apply

About Us At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients. Position Overview This is a great opportunity for a driven IT professional to work at one of Microserve’s client locations in Vancouver. As a Helpdesk Technician with Microserve, you will have the opportunity to work with a range of technologies across the client’s IT environment.    You will work closely with members of the Microserve team at the client’s Vancouver location in supporting end users’ use of their IT infrastructure and applications by phone, Microsoft Teams, TeamViewer, and when necessary and possible, in person.  Based on your experience, drive, and skills, you will have the opportunity to learn Systems Administration, network and firewall monitoring and management, backup and disaster recovery procedures, and support for the Application and Web Development.  You will also be compensated for afterhours support upon completion of rotation.    The successful candidate will be a self-starter who can work well on their own and within a team, are detail oriented, and love working with people. You must have superior listening and communication skills, be a problem solver, and have a continuous passion for learning about new technologies.    Responsibilities: Provide support via phone, email and in person to assist people with their use of Information Technology. This includes client supplied and personal desktop and laptop hardware, software, operating systems and system administration Provide IT operations support for physical and virtual servers, virtualized infrastructure, network switches, firewalls and other computer equipment Provide IT business and application support services for projects and special requests  Assist in creation, documentation, and ongoing development of process documentation for the onsite Microserve team Perform scheduled, proactive maintenance for support equipment including desktop, server and network equipment (including scheduled after-hours maintenance) Participate in periodic IT infrastructure projects such as desktop/laptop refreshes requiring across province travel every four years, replacement of server and storage infrastructure in two different data centers, and network switch and firewall replacements province wide Provide after-hours Help Desk support via supplied smartphone and laptop on rotation (approximately once every six weeks M-F 5pm to 8pm, weekends and holidays 9am to 5pm) Provide service and project coordination for resource planning and completion of deliverables for onsite and offsite clients.   Continuous learning and advancement of technical skills as required to best support your client, including self-study, lab time, and pursuit of relevant certifications  Contribute to Microserve’s ability to deliver the best possible service to our client and help us consistently exceed their expectations Requirements: Minimum 2 years of experience providing IT Helpdesk services for Windows based desktops, Windows and/or VMware based servers, and network devices Microsoft certification or working experience with Windows Server, Windows 10, Exchange and SQL Server Microsoft certification or working experience with Active Directory Microsoft certification or working experience with Office 2016 and/or Office 365 A+ certification or working experience with computer assembly, repair, and configuration Network+ certification or working experience with network switches and firewalls (HPE/Aruba/CheckPoint) would be an asset Experience with Linux operating systems and Apple hardware and operating systems are desirable Exceptional customer service, and professional written, verbal, and presentation communication skills. Due to the nature of the client’s business, clearly spoken and written English is a requirement.  Must have a valid driver's license  Compensation and Benefits:  In accordance with the BC Pay Transparency Act the range for this role for BC residents is $21 - $27 per hour  Paid vacations    Additional 5 personal days    Paid sick days Extended Medical and Dental plan from day one    At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent.  Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity.  If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further.  At Microserve we believe that compensation conversations should always be ongoing. 

Our Valued Public Sector Client is seeking a Senior SharePoint Online Developer to develop custom solution using the Power Platform, Azure functions and SPFx within a D365 environment. Project Description:To support the configuration and development of the D365 environment for SPO (SharePoint Online) and the compliance and security center. The requirement will ensure M365 and Azure components are well identified, configured and implemented, and to provide assistance on in-house development and consideration of third party tools. Must Haves:SharePoint Developer (version 2016 or higher) - 8+ yearsDefence, Enforcement, or Public Safety industry - 7+ yearsSharePoint Online -7+ yearsArchitecting and configuring SharePoint Online - 3+ yearsAzure Logic, Azure key Vaults, Azure functional application, SPFx - 1 yearMicrosoft Power Platform - 3+ years Power Automate, Power BI, Data Verse - 3+ months Responsibilities:• Report on system performance, usage statistics, and issue resolution.• Configure IM requirements using M365 SharePoint Admin and Compliance Center.• Develop custom solution using the Power Platform, Microsoft Graph, Azure functions and SPFx.• Identify, research, and resolve complex technical problems.• Configure SharePoint Online as needed to support IM & D365 requirements.• Develop documentation to support Office 365 applications and other custom solutions.• Assist in high-level design and solution architecture.• Advise and assist in the migration SharePoint OnPrem using tools like ShareGate.• Liaise, provide support and advice to the Helpdesk and SharePoint OnPrem Team• Review and update IM/IT security technical documentation in DevOps• Regular status updates and progress reports Apply

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate, and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career. As a member of Accenture Utilities BPO Services, the Customer Service Associate is primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the Company quality and quantitative standards, by ensuring that the complex of Customer care needs is resolved in a timely fashion. What sets us apart from other employers?We offer a $19.23 per hour starting wage and a $1000 signing bonus!We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 - 12 months after starting with Accenture.NOC Code: 64409 (Teer Category 4)Accenture has also been ranked a Canada Top Employer for 13 consecutive years.What can you expect from us?Here are a few benefits you can expect when working with an exceptional team at Accenture:Competitive hourly rate ($19.23 base to start).Language premiums of $4/hour for bilingual customer inquiries via email, webchat and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.Sign on bonus of $1000.We offer permanent status with a comprehensive total rewards package (benefits, RRSP plan, and more!) after 6 to 12 months of strong performance.Full-time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis.Annual salary increases based on performance.Recognition for individual contributions.Spacious workstations with updated technology platforms and equipment.Supportive environment to assist with individual success.Opportunities for continued self-development with access to extension online courses.Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire.Extensive post-training coaching and support for up to 3 months.A sense of community! We pride ourselves on our inclusive, open, and engaging work environment.Opportunity to give back to the community supporting local causes and volunteer efforts.What would your day-to-day look like?The role includes some or all the following key responsibilities:Handling chat, async messaging and phone channels.Developing proactive recommendations on process improvements or efficiencies that can be gained.Recommending system/technology enhancements that could be implemented to create efficiencies.Perform remote troubleshooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and details provided by customers.Walk the customer through the problem-solving process.Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment.Fulfilling work satisfying customer expectations in a way that also complies with best practices.Demonstrating empathy by listening attentively to customer concerns.Maintaining high customer satisfaction ratings and service level agreements.

Posting Title ADMN O 24R - Senior Contract Performance Analyst Position Classification Administrative Officer R24 Union GEU Work Options Remote Location Multiple Locations, BC CA (Primary)Prince George, BC V2N4P7 CARichmond, BC V7C 4M9 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CASalary Range $76,071.18 - $86,658.48 annually Close Date 5/1/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Integrated Service Solutions Job Summary Make a difference in this rewarding career opportunityBRANCH OVERVIEWThe Integrated Services Solutions Branch is responsible for the management and operation of Service BC's Provincial Contact Centre and Online HelpDesk and works across Service BC lines of business to offer integrated service solutions by identifying, qualifying, and pursuing new opportunities to expand the use of Service BC service channels and enablers. The branch goals are to create efficient and effective improvements in overall service experience for people and businesses while helping to solve pressing business challenges for partners. Onboarding new partners to our common service platforms such as the BC Services Card or the Provincial Contact Centre creates economies of scale resulting in efficient and effective improvements in overall service experience for people and businesses.JOB OVERVIEWThe position creates a strong foundation for contract writing and contract performance through client relationships, developing a clear understanding of business needs, overseeing service performance, monitoring outcomes, and enabling change.Reporting to the Director of Contract Performance, the Senior Contract Performance Analyst is responsible for contractual compliance for a growing contract valued over $132+ million. This role has oversight for contract change management, implementing appropriate methods of performance management and supporting various aspects of the contract management process related to monitoring contractual obligations and outcomes, financial management and performance analysis financial management. The Senior Contract Performance Analyst provides advice and guidance on contract interpretations, training, and subject matter expertise. The role works on complex problems/projects where their analysis will require an in-depth evaluation of multiple factors. The role exercises significant independent judgement within broadly defined policies and procedures to determine the best method of accomplishing work and achieving required objectives. The Senior Contract Performance Analyst will work closely with other Ministry staff, senior management including Executive leadership, as well as Legal Services Branch and vendor partners.The Senior Contract Performance Analyst provides training, mentoring and guidance to staff and acts as an expert in providing direction and guidance to process improvements and establishing policies.Job Requirements: Degree in contract management, public administration, business administration, business law, audit, finance or a related field, plus minimum of two (2) years recent related experience managing outsourced contracts and/or project management experience, OR an equivalent combination of experience, education and/or training may be considered. Recent experience to include: Identifying and using quantitative metrics/data to analyze and evaluate outcomes (e.g., program performance, research, etc.). presenting data/outcomes in graphs or other visualizations; experience visualizing qualitative data or journey/experience mapping preferred. Experience interpreting and manipulating complex financial spreadsheets. Experience negotiating contractual solutions and influencing diverse partner groups toward consensus. Managing complex contracts. Preference may be given to applicants with the following: A minimum of 1 year of experience examining and reporting business data to develop recommendations for decision-making. A minimum of 2 years of experience establishing relationships and resolving problems with internal and external partners. Experience in contract management including performing audits, data analysis, contract interpretation, and performance monitoring and measurement. Experience in designing, conducting, and analyzing surveys. For questions regarding this position, please contact [email protected] .About this Position:2 Positions available (1 permanent and 1 temporary assignment) The position headquarters will be Victoria, Vancouver, Richmond, Surrey or Prince George Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services. To learn more about these B.C communities you can click on the Hello BC link here! Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply:Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information:A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services

Posting Title ADMN O 24R - Senior Contract Performance Analyst Position Classification Administrative Officer R24 Union GEU Work Options Remote Location Multiple Locations, BC CA (Primary)Prince George, BC V2N4P7 CARichmond, BC V7C 4M9 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CA Salary Range $76,071.18 - $86,658.48 annually Close Date 5/1/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Integrated Service Solutions Job Summary Make a difference in this rewarding career opportunity BRANCH OVERVIEW The Integrated Services Solutions Branch is responsible for the management and operation of Service BCs Provincial Contact Centre and Online HelpDesk and works across Service BC lines of business to offer integrated service solutions by identifying, qualifying, and pursuing new opportunities to expand the use of Service BC service channels and enablers. The branch goals are to create efficient and effective improvements in overall service experience for people and businesses while helping to solve pressing business challenges for partners. Onboarding new partners to our common service platforms such as the BC Services Card or the Provincial Contact Centre creates economies of scale resulting in efficient and effective improvements in overall service experience for people and businesses. JOB OVERVIEW The position creates a strong foundation for contract writing and contract performance through client relationships, developing a clear understanding of business needs, overseeing service performance, monitoring outcomes, and enabling change. Reporting to the Director of Contract Performance, the Senior Contract Performance Analyst is responsible for contractual compliance for a growing contract valued over $132+ million. This role has oversight for contract change management, implementing appropriate methods of performance management and supporting various aspects of the contract management process related to monitoring contractual obligations and outcomes, financial management and performance analysis financial management. The Senior Contract Performance Analyst provides advice and guidance on contract interpretations, training, and subject matter expertise. The role works on complex problems/projects where their analysis will require an in-depth evaluation of multiple factors. The role exercises significant independent judgement within broadly defined policies and procedures to determine the best method of accomplishing work and achieving required objectives. The Senior Contract Performance Analyst will work closely with other Ministry staff, senior management including Executive leadership, as well as Legal Services Branch and vendor partners. The Senior Contract Performance Analyst provides training, mentoring and guidance to staff and acts as an expert in providing direction and guidance to process improvements and establishing policies. Job Requirements: Degree in contract management, public administration, business administration, business law, audit, finance or a related field, plus minimum of two (2) years recent related experience managing outsourced contracts and/or project management experience, OR an equivalent combination of experience, education and/or training may be considered. Recent experience to include: Identifying and using quantitative metrics/data to analyze and evaluate outcomes (e.g., program performance, research, etc.). presenting data/outcomes in graphs or other visualizations; experience visualizing qualitative data or journey/experience mapping preferred. Experience interpreting and manipulating complex financial spreadsheets. Experience negotiating contractual solutions and influencing diverse partner groups toward consensus. Managing complex contracts. Preference may be given to applicants with the following: A minimum of 1 year of experience examining and reporting business data to develop recommendations for decision-making. A minimum of 2 years of experience establishing relationships and resolving problems with internal and external partners. Experience in contract management including performing audits, data analysis, contract interpretation, and performance monitoring and measurement. Experience in designing, conducting, and analyzing surveys. For questions regarding this position, please contact [email protected]. About this Position: 2 Positions available (1 permanent and 1 temporary assignment) The position headquarters will be Victoria, Vancouver, Richmond, Surrey or Prince George Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens Services. To learn more about these B.C communities you can click on the Hello BC link here! Employees of the BC Public Service must be located in BC at the time of employment. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452. The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer. How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete. Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Administrative Services

Overview Overview We're looking for experienced Support Analyst II to provide internal and external stakeholders with business application and technology first-level support within a helpdesk environment. Do you have experience supporting channels including phone or email support and specialize in collaboration tools such as video conferencing and mobile devices influenced by ITIL framework? How you'll make a difference: As a Support Analyst II at WorkSafeBC, you'll be using leading-edge technology to help connect British Columbians to healthy and safe workplaces. Where you'll work At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position. In this role, you'll work primarily from your B.C. home and occasionally in our Richmond office. What you'll do As a support analyst you will: Resolve problems and liaise with customers to find ways to continually improve helpdesk services and processes, and keep customers informed on their problem status/resolution Troubleshoot issues and make decisions that have a medium to high level of complexity to assess customer priority and impact, and escalate issues to senior support if required by utilizing incident and problem management processes and best practices Gather customer needs, provide consultations, educate, and record all interactions in the designated tracking tools Resolve complex problems/requests and contribute to knowledge bases and online services Provide hardware and software support for all standard WorkSafeBC technologies by leveraging your experience in LAN and WAN technologies, PC hardware, LAN administration, mobile hardware, software, and PC desktop software Compile and analyze statistics, metrics, and reports to identify trends and develop recommendations Participate in projects as a subject matter expert, user acceptance tester, and post-implementation support service Coordinate and/or provide education to customers to better leverage the hardware and software used at WorkSafeBC Is this a good fit for you? We're looking for someone who can: Maintain a professional and positive attitude while managing challenging situations and customer interactions Diagnose and troubleshoot problems in a computer support environment, and provide appropriate and timely solutions Gather relevant information from others by using active listening techniques and reading and interpreting written information Provide training to individuals and groups to educate customers on technical information and products, and coach and mentor peers Develop complex technical and non-technical documentation, and present verbally and in writing, to a variety of internal and external audiences Your experience and educational background: Diploma in Computer Science, Information Technology or Business A minimum of three years of experience in one of the following areas: technology support, systems implementation, systems planning or knowledge management We'll consider an equivalent combination of education and experience. Important to know Before we can finalize any offer of employment, you must: Consent to a criminal record check Confirm you're legally entitled to work in Canada WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect. Who we are? At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province. What's it like to work at WorkSafeBC? It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for. Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. Learn more: Discover who we are . Our benefits As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes: Defined benefit pension plan 3 weeks of vacation in your first year, with regular increases based on years of service Health care and dental benefits Optional leave arrangements Development opportunities (tuition reimbursement, leadership development, and more) Learn more: Find out what we offer . Learn more: Find out what we offer . Salary: $35.82 - $38.49/hourly Want to apply? Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date. Please note that we will be starting assessments prior to the closing date. We encourage all qualified applicants to apply . If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

Overview Overview We're looking for experienced Support Analyst II to provide internal and external stakeholders with business application and technology first-level support within a helpdesk environment. Do you have experience supporting channels including phone or email support and specialize in collaboration tools such as video conferencing and mobile devices influenced by ITIL framework? How you'll make a difference: As a Support Analyst II at WorkSafeBC, you'll be using leading-edge technology to help connect British Columbians to healthy and safe workplaces. Where you'll work At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position. In this role, you'll work primarily from your B.C. home and occasionally in our Port Moody office. What you'll do As a support analyst you will: Resolve problems and liaise with customers to find ways to continually improve helpdesk services and processes, and keep customers informed on their problem status/resolution Troubleshoot issues and make decisions that have a medium to high level of complexity to assess customer priority and impact, and escalate issues to senior support if required by utilizing incident and problem management processes and best practices Gather customer needs, provide consultations, educate, and record all interactions in the designated tracking tools Resolve complex problems/requests and contribute to knowledge bases and online services Provide hardware and software support for all standard WorkSafeBC technologies by leveraging your experience in LAN and WAN technologies, PC hardware, LAN administration, mobile hardware, software, and PC desktop software Compile and analyze statistics, metrics, and reports to identify trends and develop recommendations Participate in projects as a subject matter expert, user acceptance tester, and post-implementation support service Coordinate and/or provide education to customers to better leverage the hardware and software used at WorkSafeBC Is this a good fit for you? We're looking for someone who can: Maintain a professional and positive attitude while managing challenging situations and customer interactions Diagnose and troubleshoot problems in a computer support environment, and provide appropriate and timely solutions Gather relevant information from others by using active listening techniques and reading and interpreting written information Provide training to individuals and groups to educate customers on technical information and products, and coach and mentor peers Develop complex technical and non-technical documentation, and present verbally and in writing, to a variety of internal and external audiences Your experience and educational background: Diploma in Computer Science, Information Technology or Business A minimum of three years of experience in one of the following areas: technology support, systems implementation, systems planning or knowledge management We'll consider an equivalent combination of education and experience. Important to know Before we can finalize any offer of employment, you must: Consent to a criminal record check Confirm you're legally entitled to work in Canada WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect. Who we are? At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province. What's it like to work at WorkSafeBC? It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for. Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. Learn more: Discover who we are . Our benefits As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes: Defined benefit pension plan 3 weeks of vacation in your first year, with regular increases based on years of service Health care and dental benefits Optional leave arrangements Development opportunities (tuition reimbursement, leadership development, and more) Learn more: Find out what we offer . Learn more: Find out what we offer . Salary: $35.82 - $38.49/hourly Want to apply? Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date. Please note that we will be starting assessments prior to the closing date. We encourage all qualified applicants to apply . If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.