Overview of salaries statistics of the profession "IT Technical Support Analyst in Canada"

DescriptionFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. You are familiar with the Security Operation Center environment and know well how to deploy and customize SOC tools, including implementing all the integrations required to make the job of SOC Analysts effective. You are able to design scripts to accomplish a wide variety of tasks and are able to implement and customize the automation of responses to security threats. You are able to assess the needs of a SOC environment and provide advice as to what steps should be taken to outfit a SOC environment. FortiSOAR -- Security Orchestration Automation and Response You would provide support as part of two related services we offer to our customers who purchase FortiSOAR - www.fortinet.com/products/fortisoar •Best Practices Service Advise customers on best practices as to how to deploy FortiSOAR in their SOC environment. Show them the general principles by offering demonstrations and guiding to relative best practice information. •Technical Support Help troubleshoot problems that arise as the product is used, be it data ingestion or playbook execution. If a bug is identified, work closely with QA and Development teams to resolve it. Job Responsibilities: •Provide direct technical web and telephone support •Troubleshoot FortiSOAR •Guide customer in assessment of what is needed to effectively use FortiSOAR using best practices based upon an understanding of their environment •Demonstrate product features and design principles •Provide input into the development and improvement of technical documentation •Reproduce customer environments using lab equipment and report bugs •Recommend alternative solutions or workarounds •Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue •Provide knowledge transfer to peers Job Experience Required: •4+ years' experience in a security analyst, support or SOC role (or equivalent) •Experience interacting with APIs, particularly for automated ingestion of data and triggering responses. Familiar with the use of connectors to integrate with other products. •Strong troubleshooting and problem-solving skills •Previous experience providing technical support, preferably in network security / SOC environment •Comfortable working on and having strong understanding of Unix OS. Preferably Unix/Linux administration responsibilities (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions). •In-depth experience with 1 or more SOAR or SIEM tools •Ability to automate cyber security processes through scripting and tools based upon repeatable workflows by designing playbooks •Know how to tune SOC tools to meet security objectives •Strong English skills both written and verbal. Experience in any of the following areas would be an asset: •SQL Database structure & queries •Python scripting using tools like Jinja •VM/Cloud Environments (preferably VMWare, AWS) •Fortinet product experience #GD #LI-JH1

DescriptionAs a FortiEDR Escalation Support Expert, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Developing, QA, Security, and Product Support. You will be working as an integral part of the Support team, being the main link between Support and Product Development and developing and maintaining tools to accelerate customer ticket handling. This will involve a wide range of skills, including mentoring Support experts and reading log files/dump files/network traces/endpoint traces in order to track down field related product malfunctions, updating internal tools and writing internal and external Knowledge Base articles. You will be responsible for analyzing and resolving complex and challenging issues, and communicating the methods used to the Support team to help them build on their skills. Where bugs or product improvements are identified, you will be responsible for coordinating with the development organization and prioritizing the required work to ensure that the customers get their issues resolved in a timely manner. Ultimately, you will have a large part in driving the quality of FortiEDR product forward, either by yourself or by coordinating activities of different departments in the business unit. You will also be part of a team building and maintaining tools which allow the Support organization to analyze data and diagnose problems quickly and efficiently. This will require being able to read, write and edit scripts, primarily in Python and Bash. Updating these tools to work with new iterations of our product releases, ensuring the high standards of Support, and that the Support organization is able to carry out their tasks efficiently and accurately. Qualifications: • Demonstrable experience in a technical (CS related) field or B.Sc. • 5 years of experience in Technical Support/Escalation expert/IT-Ops role. • Proven hands-on experience and understanding of operating systems. • Good understanding of Shell scripting, Python scripting and/or scripting in another common language. At least one of: • Extended knowledge and experience with network protocol and structures. • Ability to work with several interfaces in parallel and matrix management skills. • Team player. • Excellent analytical and problem-solving skills with a strong sense of customer commitment. • High level of interpersonal skills. • Proven ability to influence without authority and drive results. Excellent English, both verbal and written. Preferred Qualifications: • GCP or AWS Certifications • Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or Hyper-V, GCP and AWS.) • Programming skills. #GD #LI-JH1

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do Under the daily direction of the Team Lead, this part time position will provide assistance to Store and Corporate Support Analysts in achieving phone SLAs. The associate will be required to perform follow up work for the Store and Corporate Support Analysts. Under the guidance of a Senior Analyst, the associate will also perform support work on electronic tickets submitted through Service Now and Voicemail. Specifically, you will: • Retail / Home Office Support: • Perform follow up work for Support Services Analyst which will include calling customers to confirm that the problem is resolved and/or sending out required parts to customers for problem resolution. • Assess and escalate electronic tickets submitted through Service Now to appropriate groups. • Log voicemail calls, create Service Now ticket, and perform basic troubleshooting before escalating to appropriate group. • Configure, deliver, and install PCs/Laptops to home office users. • Assist Team Lead in gathering metrics from Service Now system for SLA performance and reporting. (Service Now training will be provided). • Assist in documenting new standard operating procedures for the team. • Special Projects: • Participate in projects as they arise (i.e. new application / hardware rollouts). • Assist the command centre in managing and directing technicians during rollouts. Some of what you need • Hands-on experience with Staples Point of Sale systems and store operations. • Strong Customer Service skills. • Familiarity with Windows operating system (10, Windows 7). • Rudimentary PC troubleshooting and diagnostics. • Ability to work autonomously and think outside of the box. • Strong communication skills both written and verbal. • Must be able lift 30 lbs (size of PC / POS systems). • Able to work in tight spaces (electrical room / under desks). • Valid Ontario Driver's License. • May be required to travel to stores (less than 5% of time). • 6 months to 1 year of experience with working with computers. • High school graduate / equivalent. Some of what you will get • Associate discount • Learning & Development programs • And more... Additional Information • Combination of office and Work from home environment

Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey. Role Summary We are seeking a highly skilled and motivated OneStream Support Analyst to join our team. The OneStream Support Analyst will be responsible for providing technical support and expertise for the implementation, maintenance, and enhancement of the OneStream platform. The ideal candidate should have a strong background in financial systems, excellent problem-solving skills, and a passion for delivering outstanding customer service. Key Responsibilities • Provide functional and/or technical support and troubleshooting assistance to end-users experiencing issues with the OneStream platform. • Respond promptly to customer inquiries via email, phone, or ticketing system, and ensure timely resolution of reported problems. • Conduct thorough root cause analysis of incidents and implement effective solutions to prevent recurrence. • Assist in the configuration, customization, and maintenance of the OneStream application, including user access, security settings, data integration, and system upgrades. • Create and maintain documentation related to system configurations, troubleshooting procedures, and user guides. • Conduct end-user training sessions and develop training materials to promote user adoption and maximize system utilization. • Stay up to date with the latest features, enhancements, and best practices in the OneStream platform. • Participate in system testing, including regression testing, to ensure the stability and reliability of the OneStream application. Key Qualifications/Requirements Previous experience as a support analyst or similar role, preferably with exposure to implementing enterprise systems or tools, and experience in supporting end users. Basic understanding of database concepts, SQL, and data integration techniques is desired. Familiarity with EPM software systems, such as OneStream, Oracle Hyperion, SAP BPC, IBM Cognos TM1, or similar tools. Understanding the basic concepts of these systems, including data movement, report generation, and system navigation, is desired. Basic understanding of data analysis concepts and the ability to perform basic data validation and reconciliation within various enterprise tools. This includes the ability to identify data discrepancies and ensure data accuracy. A customer-centric approach with a focus on providing satisfactory support and assistance to end-users. Patience, empathy, and the ability to handle user inquiries and concerns are important.. Experience of automotive industry is preferred. Awareness. Unity. Empowerment. At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

CST Business Support Analyst - Testing Job ID 2023-102441 City Vancouver Work Location CST - 590 W. 8th Home Worksite 00 - Excluded - VCHA Additional Sites some travel may be required Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Term Specific Job Status Temporary Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Health Information Management Salary Grade 07 Min Hourly CAD $38.13/Hr. Max Hourly CAD $54.82/Hr. Shift Times 0830 to 1630 Days Off Saturday, Stats, Sunday Work Schedule Details Shifts may include 24 hr support, some weekends, on call rotations End Date 7/10/2024 Position End Date - Incumbent Position ends on the listed end date or upon the return of the incumbent. Salary The salary range for this position is CAD $38.13/Hr. - CAD $54.82/Hr. Job Summary Come work as CST Business Analyst with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for an CST Business Analyst - Testing to join the CST Project team. Apply today to join our team! About the The Clinical & Systems Transformation (CST) Project The Clinical & Systems Transformation (CST) Project is one of the largest health care projects in British Columbia's history. It is a joint undertaking between Vancouver Coastal Health, the Provincial Health Services Authority and Providence Health Care to complete a significant transformation of clinical practices and systems. This is an exciting initiative that will deliver key benefits for our patients, health care providers and health organizations. As a CST Business Analyst - Testing with Vancouver Coastal Health you will:Provide guidance to senior staff to determine requirements for new health informatics initiatives, including performance measurement and reporting, and program development.Document and analyze processes, gather requirements, perform best practice reviews, gather data to support, prioritize and align business case development and requests, and perform current state assessments and gap analysis on initiatives.Liaise with a broad spectrum of clinical, IT and business stakeholders and leaders to assist in translating technical issues into a single, shared and realistic vision. Qualifications Education & ExperienceBachelor’s Degree in Business Administration, Clinical Informatics or related discipline.Minimum of five (5) years’ recent, related experience in health care or information management, or an equivalent combination of education, training and experience.Master’s degree preferred.Understanding of Excluded/Non Contract and Collective Agreement terms across the Health Authorities in the ProvinceComprehensive understanding of staff scheduling systems used across the Health Authorities Comprehensive understanding of timekeeping policies related to maintaining payroll recordsKnowledge & AbilitiesSuperior analytical skills , documentation, workflows, including the ability to comprehend, analyze and resolve complex issues. Highly developed business writing and verbal communication skills with the ability to document work appropriately. Knowledge of project structures; business case development; documentation of workflows; health care setting and analytical tools.Demonstrable skills handling change requests, impacts, and tracking tasks, actions, risks, issues and impacts.Resourceful; well-organized; systematic analysis; strategic thinking; critical thinking; attention to detail; leadership and management skills. Technical writing experience is considered an asset.Knowledge of information technology applications and outcomes achieved through new platformsDemonstrated ability to exercise good judgment and initiative, deal with frequent changes; make decisions for a wide variety of complex business matters.Demonstrated ability to use database, spreadsheet and word processing software at an advanced level. Physical ability to perform the duties of the job. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Ignition Tax is a team of full-stack developers, project managers, and technology trailblazers who pride themselves on creativity and innovation. Our Client Experience Support Analyst will be the first point of contact for Tax, Assurance and Audit business clients and users of KPMG Canada's leading compliance tool and other Ignition Tax technology products. As our Client Experience Ambassador, you're responsible for providing Tier 1 and Tier 2 guidance to customers on the transition of their business information to our products and services. This guidance will be conducted by product review, issue identification and assessment; one on one training; problem solution and resolution assistance via various channels. This is a 6 month contract role. What you will do Troubleshoot and resolve Tier 1 and 2 support issues by telephone, online and or emails; with documentation and escalation as required. Provide onboarding and ongoing support for Ignition Tax products and services. One on One training of firm proprietary software as required. Actively participate on various Customer Success and Ignition Tax initiatives as required. Liaise and collaborate with Ignition Tax support and extended IT teams to provide a unified client experience. Develop a solid understanding of Ignition Tax products and services to provide accurate information and support. Keep up to date with Ignition Tax product and services updates and new features. Identify progressive ways to support and reach our internal KPMG employees and external customers. Exercise change management mechanisms to build a strong community of proficient users of KPMG Canada's leading compliance tool and Ignition Tax products and services. What you bring to the role Strong verbal and written communication in English; excellent collaboration, relationship-building and interpersonal skills Passionate interest in client satisfaction and personalizing interactions to meet client needs and preferences. Previous support, virtual preferred and/or help desk experience (sales experience an asset). Aptitude for learning and adapting to new processes and technologies with ease. Ability to create and contribute to knowledge base articles to help clients find answers independently. Strong troubleshooting/problem solving and analytical skills. Ability to proactively address potential issues in a timely manner. Ability to work effectively, both independently and as part of a diverse team. Flexibility to work, after hours when required. Proficient in Excel data mining and summary reporting. Strong knowledge of Microsoft 365, Teams. Power BI basic proficiency for data visualization is an asset. Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .

The OpportunityThis opportunity is not suitable for an IT professionalWe are currently seeking a Project Support Analyst, focusing on supporting project teams across Ontario that are engaged in environmental investigations. The successful applicant will be responsible for implementing WSP's data management protocols, as part of our commitment to technical excellence, which includes details protocols for managing the field data collected as part of these investigations. The role includes the following tasks:Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSPWhat you can expect to do here: Reviews field deliverables for completeness to confirm compliance with standard procedures and routine data quality management processes, prepares summaries of the field data Assists project teams in systematically retaining field deliverables, analytical reports and other supporting documents in the project file Works closely with project teams to prepare field data inventories suitable for reporting purposes Identifies data quality concerns and contributes to their resolution by working with the project team, internal subject matter experts and/or our partner analytical laboratories Generates standardized data quality review reports for each sample batch in accordance with a standard procedure Collaborates with data management specialists with uploading environmental data to the data management system, identifying and correcting errors, and generating reports Depending on the applicant's qualifications and interests, there is the potential for the role to evolve to include greater responsibility and/or transition into other consulting roles Preference will be given to applicants that can be based in either our 2 International Blvd., Etobicoke or 100 Scotia Court, Whitby locations. What will you bring to WSP: College diploma or university degree with knowledge of basic environmental chemistry Attention to detail with strong time-management skills Experience with databases and managing large data sets is an asset Proficient with MS Office software\", knowledge of VBA/Python is an asset Able to work collaboratively within WSP's collegial work environment, responsive to project team requests WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

High Tech Genesis is hiring an IT Security Vulnerability Analyst with 10+ years of experience and Reliability clearance. This position involves a comprehensive range of responsibilities focusing on assessing, analyzing, and addressing IT security threats and vulnerabilities. The ideal candidate should possess skills in assessing IT security configurations, identifying vulnerabilities, managing security tools, and interpreting security policies.Roles and responsibilities:1. Assess, analyze, and/or implement:• Analysis tools utilized by threat agents, alongside various emerging technologies such as privacy enhancement, predictive analysis, VoIP, data visualization and fusion, wireless security devices, as well as PBX and telephony firewall solutions.• War dialers, password crackers;• Public Domain IT vulnerability advisory services;• Network scanners and vulnerability analysis tools such as SATAN, ISS, Portscan & Nmap;• Networking Protocols (HTTP, FTP, Telnet);• Internet security protocols such as SSL, S-HTTP, S-MIME, IPsec, SSH, TCP/IP, UDP,• DNS, SMTP, SNMP;• Wireless Security;• Intrusion detection systems, firewalls and content checkers; and,• Host and network intrusion detection and prevention systems - Anti-virus management;2. Identify threats to, and technical vulnerabilities of, systems including web-facing applications;3. Conduct on-site assessments and analysis of system security logs;4. Collect, collate, analyze and disseminate public domain information related to network computer threats and vulnerabilities, security incidents and incident responses;5. Prepare and/or deliver IT Security threat, vulnerability and/or risk briefings;6. Complete tasks directly supporting the departmental IT Security and Cyber Protection Program;7. Develop and deliver training material relevant to the resource category;8. Prepare plan and approach documents including rules of engagement documents;9. Conduct assessments on departmental solutions and provide a risk and impact-based observations;10. Review, analyze and report on existing or potential IT security threats or vulnerabilities using security analysis tools and other emerging technologies;11. Develop test plans and customized testing methodologies based on Project Authority or their delegate’s approved engagement plans;12. Develop tailor-made scripts for system and database scans, analyze scan results to identify vulnerabilities, assess associated risks and impacts, propose solutions, and estimate the effort needed for remediation actions;13. Conduct configuration review and analysis over departmental IT security solutions, checking settings and maintenance processes;14. Test deployed IT security solutions for known security weaknesses using vulnerability testing techniques;15. Consult, interview and follow-up with key stakeholders, as appropriate;16. Collect and perform documentation review and analysis;17. Assess the implementation and application of security policies and procedures;18. Examine compliance monitoring and reporting and identify areas of non-compliance; and,19. Recommend remediation options based on proven results.Required skills and experience:• MUST possess a degree, diploma or certificate from a recognized university or college in a related information technology discipline;• Assess IT security configuration using threat agents’ analysis tools and technologies;• Identify vulnerabilities in IT solutions’ code and configuration settings;• Configure and manage IT security tools;• Identify the technical threats to, and vulnerabilities of, a broad range of IT security technologies of IT solutions including databases;• Conduct reviews and analysis of IT security solutions and practices and provide risks and impact of deviations from good practices;• Interpret IT security policies and standards to assess adherence within IT security operations and systems; and• Craft personalized scripts for scanning systems and databases, then assess scan results to generate reports detailing weaknesses, along with their associated risks, impacts, recommended fixes, and the level of effort required for remediation actions.The candidate MUST possess at least two (2) of the following certifications:• Global Information Assurance Certification (GIAC)• Security Essentials Certification (GSEC)• GIAC Security Expert (GSE)• GIAC Penetration Tester (GPEN)• GIAC Certified Incident Handler (GCIH)• EC-Council Certified Ethical Hacker (CEH)• CompTIA PenTest+• CompTIA Advanced Security Practitioner (CASP+)• Offensive Security Certified professional (OSCP)Note 1: You MUST be legally entitled to work in Canada (i.e., possess Canadian Citizenship, Permanent Residency or Valid Work Permit).Note 2: High Tech Genesis Inc. is an Equal Opportunity Employer.Note 3: Please submit an MS Word version of your resume when applying for this position.Note 4: Salary is commensurate with experience.

YOUR DAY-TO-DAY WITH USThe Customer Technical Support Analyst level II will be responsible for working within a global team that focuses on troubleshooting and resolving both software and hardware technical issues for all JYGA products. Your primary responsibilities will be: Providing fast, efficient, and courteous technical customer support in relation to all products and their use within the agriculture feeding cycle. Effectively capturing, prioritizing, and documenting all incidents via our ticketing system. Managing, diagnosing, and resolving technical incidents that may occur in the installation, start-up, maintenance, and mechanical/electronical repair of products. Effectively documenting technical product bugs while working in collaboration with Quality Assurance and R&D to improve our products. Assisting clients in use of hardware and software components of the products. Capturing troubleshooting steps and techniques to contribute to JYGA knowledge management database. Actively participating in cross functional teams with R&D to contribute to the technological evolution of the products. REQUIREMENTSDEC in computer IT Technology Profile (Network Management, Infrastructure, Computer Support) or equivalent relevant experience .Bilingual, French/English.Experienced working in fast paced, evolving Technical Customer Service environment with proven technical troubleshooting skills, methods, and documentation techniques.Action-oriented, resourceful, collaborative, self-starter, and passionate about technology.Knowledge of computer systems, components, Office 365, Teams, TeamViewer.Ability to work onsite at Jyga Technologies up to ~90% of schedule time.

Position Description: We are currently searching for an enthusiastic candidate with at least 5 years production accounting experience including experience troubleshooting production accounting system issues and/or experience with implementations to join our Energy Solutions business unit in Calgary. The Energy solutions business unit has 5 IP products: “PAS” (Production Accounting Solution), “RMS” (Royalty Management System), “PVR” (Production Volume Reporting), “LandMan” (Land & Asset Management) and enVision (O&G Financial Management). CGI is well known in the industry as a leader in the Energy field for providing custom tailored, high quality and high impact systems. This position will work on our PAS team; the PAS product is very large, extremely complex and offers continued challenge to our Agile based Development team. As a member on the PAS Production Support team, you will be working with a team of business analysts, developers and subject matter experts supporting PAS clients, as well as performing quality assurance testing on development features and fixes. Communication and organizational skills are key to providing value added services to our customers. This position has very strong potential for career growth within CGI; the ideal candidate will be self-motivated and have a willingness to grow and develop their career within CGI. Your future duties and responsibilities: • The candidate will handle day to day support for our 40+ PAS clients, provide resolutions and escalate as necessary• Perform analysis of clients’ complex issues• Respond to user support requests by monitoring Jira and the Support Mailbox, triaging issues and communicating with clients as required• Perform QA testing for new features, software fixes and prioritized JIRA’s• Review Release notes and provide feedback to Technical writers• Contribute to content for monthly User Group meetings• Creating documentation as required• Participate in development meetings with PAS team to review and assist with new development related to PAS business requirements• Implementation of new properties and new clients• Conducting internal and external demos• Create and deliver training materials to clients• Able to work independently and as part of a team• Documenting processes and fixes Required qualifications to be successful in this role: • 5+ years production accounting experience including experience troubleshooting production accounting system issues and/or experience with implementations• A good knowledge of the Oil & Gas domain• Excellent interpersonal, oral and written communication skills• Post-secondary education in a relevant discipline or equivalent work experience• Eager and friendly and Client Focused• Strong Microsoft office, excel and word skills#LI-AP1Attributes • PAS or comparable production accounting system knowledge• Able to multitask effectively• Critical eye for detail• Have excellent time management, task planning and prioritization skills• Able to adapt quickly to changing requirements• Able to work effectively with minimal supervision• Ability to build strong relationships with team members• Excellent written and verbal communications in English• Problem solver, ability to think outside of the box• Willingness to learn and grow• Embrace emerging technologyNice to Have• Experience working in service desk support• Experience working in an Agile Development environment• Formal training and/or designation related to Business Analysis and/or Project Management• CAPPA designation• 5+ years of experience in positions requiring analysis, documentation, and client interaction• Training and/or designation related to business analysis techniques• Familiar with database query tools - creating and running SQL scripts• Experienced in using the following tools: SQL Developer, SharePoint and JIRA. Skills: Customer Service & SupportEnglishProduction AccountingTraining DeliveryJiraPMI Project Management ProfSQL What you can expect from us: Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Title:Systems technical support analystJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$28.85 Hourly, for 30 to 40 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:2311 90b St SW Suite 201Edmonton, ABT6X 1V8(1 vacancy)OverviewLanguagesEnglishEducationCollege/CEGEPExperience2 years to less than 3 yearsResponsibilitiesTasksRespond to users experiencing difficulties with computerProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsSupervise other technical support workers in this groupSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareAdditional informationWork conditions and physical capabilitiesWork under pressureTight deadlinesPersonal suitabilityClient focusOrganizedTeam playerEmployer:EliteGlobal Group Ltd O/A Elite Global GroupHow to applyBy emailBy mail2311 90b St SW Suite 201Edmonton, ABT6X 1V8

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Cybersecurity Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.Cloud Focus: These customers and products are our future even if they cannibalize our presentCloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentalityCloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happensOne Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud ExperienceCloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt itThis role is flexible in that you can work up to 100% from home within the Vancouver area. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.   Individual Contributor

Are you ready to dive into the dynamic world of Support Analysis? Here at Cayenta; a division of Harris, support calls are an exciting puzzle, typically falling into one of three thrilling categories: Application issues, Environment and Database issues, and IT/Communications issues. As a Support Analyst, your focus will be on the intriguing realm of software application issues. This is your chance to deepen your expertise in the solutions used by our ERP customers. Whether you're in Canada or the United States, we're looking for talented individuals like you to join us remotely. Embrace the challenge and become a pivotal part of our support team from wherever you are!This remote role welcomes candidates anywhere in Canada and the US. What your impact will be: Provide timely and thorough resolution to customer issues.Monitor the support call queue and take ownership or re-assign new tickets.Interact with a range of internal departments (Environment Specialist, R&D, other analysts, etc.) for issue escalation.Assist in the problem solving of data, architecture, and interface issues.Respond quickly to customer calls and provide frequent updates so customers know their problems are being addressed.Develop a deep understanding of the functional and technical features of our applications and use this knowledge to address application-related issues and questions.Provide recommendations to customers and Product Management to prevent recurrence of the issue.Understand the support services agreement to know when requested services are outside the support agreement terms. Provide suggestions on enhancements to the product or process. What we are looking for: A University degree or technical college degree in computer sciences, software engineering, software development or related field is preferred.Experience delivering solutions, services and/or support to the financial or accounting industry is preferred. Customer Support Qualifications Familiarity and experience in a Customer Support environment.Excellent client communication skills. Ability to manage and shape customer expectations.Ability to work on multiple initiatives and/or support tickets simultaneously.Strong analytical problem-solving skills. Must be able to analyze information to make independent decisions quickly and effectively.Ability to work independently, be flexible, be self-motivated and be a team player.Finance/Accounting industry experience is preferred. Technical Qualifications Software experience in applications based in at least one of the following: Java, SQL, PL/SQL, Uniface, Web technologies (Node.js, Angular, JavaScript, JSP).Experience in troubleshooting APIs and/or web services.Knowledge of Apache Tomcat configuration and troubleshooting is preferred.What we can offer:3 weeks' vacation and 5 personal daysComprehensive Medical, Dental, and Vision benefits starting from your first day of employmentEmployee stock ownership and RRSP/401k matching programsLifestyle rewardsRemote work and more!Compensation Range:50K-75KAbout Cayenta: Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success. About Harris: Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses. #LI-DNI

Status: Regular Full Time  Working Conditions: On-Site     Education Level: 3 Year College DiplomaLocation: Pickering, ONNumber of Position(s): 3 Shifts(s): DaysTravel: NoneDeadline to Apply: February 23, 2024Electrify your career and help build a brighter tomorrow.Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.ACCOMMODATIONSOPG is committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made.If you require information in a format that is accessible to you, please contact [email protected] position is moving to OPG Corporate Headquarters: In Summer 2025, OPG will officially welcome employees to our new Corporate Headquarters located at 1908 Colonel Sam Drive, Oshawa, Ontario. This new space will enable teamwork, collaboration and innovation that will help us to achieve our mission to electrify life in one generation.JOB OVERVIEWOntario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Analyst/Buyer.The Analyst/Buyer will have the opportunity to prepare, process, and provide services and technical expertise to effectively support the management of material inventory, procurement transaction and contractual function. This is an exciting opportunity to work in an environment where you will contribute to OPG’s public outreach, engagement and education efforts as part of the company’s commitment to growing its social license. KEY ACCOUNTABILITIES Analyse and evaluate plant design basis documents to determine the technical and quality requirements to be applied, including preparing and revising item descriptions to correspond to system requirements, applying generic technical evaluations for repeat items, verifying technical and quality requirements. Purchase a variety of commodities, equipment and services for customers throughout the Company, of a commercial and technical nature. Negotiate contract terms & conditions prior to Purchase Order award.  Establish and maintain commodity contracts, effective relationships with requisitioners and local, national and international vendor communities.Process and administer contract conditions and complex evaluations, claims and adjustments.Participate in the maintenance of the materials inventories and availability of same utilizing computerized systems.Perform pre-screening activities in preparation for purchasing a variety of commodities. Assist and advise in the selection of proper material, spare parts, equipment and tools, reviewing catalogue ID’s to ensure correctness, applying vendor information and design documentation to catalogue descriptions, reviewing and correcting material descriptions and part number changes.Through inventory management processes, optimize inventory levels to reduce the total life cycle costs of equipment and materials, ensuring integrity of inventories and reconcile.Accountable for health, safety and well-being of self and others in accordance with technical/operating procedures and standards and includes the development of technical/operating solutions to problems.EDUCATION3 year college diploma in technical fieldCourses in supply chain management an asset.QUALIFICATIONSWe are looking for a results-driven team player with the following:Ability to read and interpret engineering drawingsComfortable dealing with complex and technical equipmentStrong interpersonal skillsComfortable writing and reading technical informationWorking knowledge of supply chain an assetStrong computer skillsThe successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.What Makes a Career at OPG Different?As Ontario’s largest clean energy generator, we’re building, expanding, and innovating the equipment and technology that keeps Ontario powered with clean, reliable energy. At OPG, our values are our strengths.  They are fundamental truths about our organization that don’t change:  Safety – it’s our businessIntegrity – always lead with integrityExcellence – never satisfied with good enough Inclusion – working together for powerful outcomesInnovation - creativity accelerates possibilityHere's why OPG might just be the ideal workplace for you:Exceptional range of opportunities province-wideLong-term career growth and development opportunitiesElectricity is vital to the province and OPG’s clean electricity is helping decarbonize other sectors.Our promise to you:We care about the safety and the well-being of our employees. It is our utmost priority.A supportive work environment where you can be your best every day.Opportunities to stretch and develop.Offer different ways for you to give back to communities where we operate.Partner with Indigenous communities and support local businesses.We support employment equity, diversity and inclusion.Are you ready to start a career that has the power to electrify life on and off the job? Apply now.APPLICATION PROCESSPlease submit your application online at https://jobs.opg.com/ by 11:59 PM E.S.T., February 23, 2024. OPG thanks all those who apply; however, only candidates considered for an interview will be contacted..

Our Calgary client is looking for a Intermediate Application Support Analyst to support, develop and configure ETRM applications in the oil & gas sector. (Req 8403)Calgary candidates, 4 days per week in our client's downtown Calgary office. Must Haves:4+ years experience as an Application Support Analyst or Business Systems Analyst providing Tier 3 Support (troubleshooting, development, configuration etc.)Experience supporting Trade Capture and ETRM systems across Crude Oil, Natural Gas, NGLs, Refined Products, Derivative (Allegro, Right Angle, Egistix)Experience supporting critical systems on Linux and Microsoft platformsSystem development using Java, C# .NET/COREExperience supporting systems on Oracle and SQL Server databasesResponsibilities: Tier 3 support, solution and technical requirements, operational tasks, testing, incident management, upgrades and patch execution, test plans, operational support manualsProvide Application solution requirements, to define and support the design, build and operations of application functionalityInterface with partners and vendors for development and support or applications Apply

hybrid#LI-HybridStatus: Contract (12-months) Working Conditions: Hybrid Working Environment     Education Level: 4- Year University Degree in Business Administration, Commerce, Economics or EngineeringLocation: Toronto, ONShifts(s): DaysTravel: Yes- 10%Deadline to Apply: March 1, 2024Electrify your career and help build a brighter tomorrow.Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.ACCOMMODATIONSOPG is committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made.If you require information in a format that is accessible to you, please contact [email protected] position is moving to OPG Corporate Headquarters: In Summer 2025, OPG will officially welcome employees to our new Corporate Headquarters located at 1908 Colonel Sam Drive, Oshawa, Ontario. This new space will enable teamwork, collaboration and innovation that will help us to achieve our mission to electrify life in one generation.JOB OVERVIEWOntario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Senior Energy Markets Analyst.Reporting to the Section Head of Interconnected Settlements, the successful candidate is responsible for developing and modifying business processes, installing and setting up settlement systems, confirming and reconciling with counterparts, monitoring contracts and agreements, and ensuring accurate representation of terms and conditions in billing systems.Other responsibilities include coordinating documentation for internal and external submission, assessing company performance, and collaborating with internal and external contacts to protect and advance OPGI's interests.This is an exciting opportunity to work in an environment where you will contribute to OPG’s public outreach, engagement and education efforts as part of the company’s commitment to growing its social license. KEY ACCOUNTABILITIES Take a lead role in development of business processes for the settlement function as it  exists in a competitive electricity marketplace (within Ontario and Interconnected markets). On an on-going basis, review the effectiveness of existing settlement processes and initiate changes to these processes as rules/conditions change and/or warrant.Provide expert advice on settlement processes in the competitive electricity market.Review established business processes used within OPGI, the IMO, and other markets to ensure compliance of actual activities.Stay current on Ontario and other jurisdiction Market Rules evolution and revise Settlement processes as necessary, and implement, install, and set-up systems for settlements.Contribute to formulation of other processes, as market rules evolve.Provide on-going reconciliation and verification expertise for OPG Energy Markets revenue streams.Ensure all invoices are forwarded to Accounts payable and Accounts Receivable and that funds are transferred.Suggest to Management on appropriateness for initiating more formal dispute resolution processes with IMO, LDC or other counterparties, where conflicts exist and cannot be rectified through informal reconciliation processes.Keep track of disputes, monitor progress on their resolution, provide updates on status (including assessment of benefits associated with the disputes).Make bilateral contract amount declarations to the IMO per terms of contracts with bilateral customers and within the timelines outlined in the Market Rules.Ensure the quality and accuracy of transactions and settlement statements.Ensure completeness and consistency of transaction database.Make qualitative and comparative assessments of OPG Energy Markets performance. Track its performance on an on going basis and advise on possible changes to bidding/operations as appropriate.Contribute documentation for submission to internal and external agencies (e.g. Electricity Production, IMO, OEB). Support the process to prepare senior staff in the presentation of testimony as required.Liaise and work through an established network of internal and external contacts to secure, protect and advance the interests of OPGI.Support development of contracts and agreements with customers and suppliers. Assist with the negotiation, administration and monitoring of electricity sales contracts. Produce reports substantiating conclusions and recommendations for marketing analysis.Participate on project teams to resolve issues and implement solutions in the competitive environment.Keep abreast of current developments in areas of the electricity spot market and pricing of term options, utility industry trends for development of plans, processes, policies and programs.Provide management with reports as required.Perform limited technical supervision assigning/checking project work with feedback to the supervisor.Provide advice, contribute to Team effort accountability for obtaining/maintaining ISO 9000 certification.EDUCATION4-Year University Degree in Business Administration, Commerce, Economics or EngineeringQUALIFICATIONS Ability to work effectively and efficiently in a flexible hybrid office environmentA minimum of 8 years of relevant experienceRequires experience to become familiar with an energy markets function or with financial market products and services.Requires experience on systems associated with energy market settlements and energy market operations. Requires experience to have acquired a working knowledge of trading commodities or financial instruments, risk management principles and associated tools. Requires practical experience to have gained an understanding of characteristics of generation station operation including hydroelectric generation, thermal generation and nuclear generation. Requires experience to become familiar with the technical interactions and related commercial transactions between large power systems that are interconnected with one other. Requires experience in a commercial environment, including intelligence gathering and negotiation activities. Requires a good working knowledge of personal computer applications, including Internet, Excel, macros, and internal software and systems. Requires experience managing and analyzing data and working collaboratively to problem solve and present results.Requires experience to gain an understanding and commitment to high standards of regulatory compliance. Requires a knowledge of accounting principles and practices to reconcile payment transactions in markets.Demonstrates research skills e.g. effective questioning skills to collect and analyze data  The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.What Makes a Career at OPG Different?As Ontario’s largest clean energy generator, we’re building, expanding, and innovating the equipment and technology that keeps Ontario powered with clean, reliable energy. At OPG, our values are our strengths.  They are fundamental truths about our organization that don’t change:  Safety – it’s our businessIntegrity – always lead with integrityExcellence – never satisfied with good enough Inclusion – working together for powerful outcomesInnovation - creativity accelerates possibilityHere's why OPG might just be the ideal workplace for you:Exceptional range of opportunities province-wideLong-term career growth and development opportunitiesElectricity is vital to the province and OPG’s clean electricity is helping decarbonize other sectors.Our promise to you:We care about the safety and the well-being of our employees. It is our utmost priority.A supportive work environment where you can be your best every day.Opportunities to stretch and develop.Offer different ways for you to give back to communities where we operate.Partner with Indigenous communities and support local businesses.We support employment equity, diversity and inclusion.Are you ready to start a career that has the power to electrify life on and off the job? Apply now.APPLICATION PROCESSPlease submit your application online at https://jobs.opg.com/ by 11:59 PM E.S.T., March 1st, 2024.  OPG thanks all those who apply; however, only candidates considered for an interview will be contacted..

Posting Title LHSO 15R - Laboratory Support Analyst Position Classification Laboratory/Hlth Science Of R15 Union GEU Work Options On-Site Location Victoria, BC V9B 6X2 CA (Primary)Salary Range $59,015.56 - $66,749.47 annually Close Date 4/22/2024 Job Type Regular Full Time Temporary End Date 5/1/2026 Ministry/Organization BC Public Service -> Env & Climate Change Strategy Ministry Branch / Division Environmental Monitoring and Analysis Branch, Environmental Protection Division Job Summary A great opportunity to take the next step in your careerThe Laboratory Support Analyst works alongside the team of chemists, analysts and technicians in the laboratory. The Laboratory Support Analyst completes sample preparation on water, soil and plant tissue samples. The Laboratory Support Analyst provides support across the laboratory's suite of instrumentation. The Laboratory Support Analyst is involved in the Laboratory's engagement, safety, quality and continuous improvement initiatives. Job Requirements: • Bachelor's Degree in Chemistry, or Agricultural Science, or Agronomy, or Environmental Chemistry, plus (2) years of related experience in an analytical chemistry production lab environment; OR, • Diploma in Chemistry, or Agricultural Science or Agronomy, or Environmental Chemistry, plus two (2) years of related experience in an analytical chemistry production lab environment.*Related experience in an analytical chemistry production lab environment must include all the following: • Two (2) years experience with sample preparation of soils and plant tissue, such as drying, grinding, milling or sieving. • Two (2) years experience with analysis preparation, such as filtration, digestion, extractions, etc. • Two (2) years experience with the use of instrumentation to conduct sample analysis, such as pH meters, UV-Vis spectrophotometer, ICPOES, ICPMS, autoanalyzer, GCMS, HPLC, etc. (Sample analysis includes the process from weighing samples to generating analysis reports.) • Two (2) years experience working in a laboratory environment following quality control and quality assurance (QC/QA) programs, to ensure the reported data produced meets QC/QA criteria outlined in standard operating procedures (SOP). • Two (2) years experience using basic support equipment, such as pipettes and balances. • Two (2) years experience prioritizing and organizing a complex workload in a busy and constantly changing environment. • Two (2) years experience using computers with various instrument software programs and Microsoft Excel to analyze, record, manipulate and report data. • Two (2) years experience working in a potentially hazardous chemical laboratory environment, including following safety procedures and applicable health and safety regulations (e.g. WHMIS, TDG and First Aid).Preference may be given to applicants with one (1) or more of the following: • Experience with ISO/IEC 17025 accreditation standards. • Experience writing and revising of SOPs under the supervision of a senior staff member following existing templates and ensuring conformity to published references and methods. • Experience preparing verification documentation for instruments and/or support equipment (balances and pipettes). • Experience with soil field sampling.For questions regarding this position, please contact [email protected] .About this Position: This is a temporary opportunity until May 1, 2026 and may be extended or become permanent. This position is located in Victoria and has on-site work requirements. An eligibility list may be established for future temporary and permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply:Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information:A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Natural Resource Sector, Scientific and Technical

Application Deadline: 04/29/2024Address:100 King Street WestThe Service Delivery Advisor (SDA) has accountability for ensuring efficient, reliable, and available technology service delivery to their aligned CIO stakeholder(s). The SDA provides input, governance and support to their CIO strategies, its portfolios and business products; ensuring socialization within IT Operations Support (ITOS). He/she oversees service availability and service improvement plans for their Line of Business (LOB), assuring Service Level Agreement (SLA) compliance.The incumbent is the prime interface for their aligned CIO for all services/issues/concerns/gaps for ITOS. They are responsible for all aspects of the CIO's relationship with ITOS and work in partnership with Technology teams (DevOps/Engineering), IT Operations and CIO Business Relationship Managers (BRM) to ensure CIO and ITOS standards of service are met or exceeded. The SDA creates an easy and clear path for CIO interactions with its Technology (Engineering & DevOps) partners and creates confidence in Technology's ability to respond. Collaborates with Operations Manager, Technology Development, COEs and customers to ensure day-to-day operational issues are addressed expediently.Is responsible for incident and problem reporting (works in concert with Reporting Analysts to ensure integrity of end result) to ensure trends are identified and appropriate actions are taken.Completes metrics reporting and trending (weekly, monthly, quarterly) for the purpose of communicating to Line of Business (LOB) representatives and Enterprise Infrastructure (EI) executives.Is responsible for holding weekly client service discussions to identify significant issues or exceptional service efforts.Ensures business is aware of major changes that affect service and obtains business approval when required.Follows service restoration and ensures post-mortem for root cause analysis is performed to ensure issues are addressed.Provides recommendations to the business during service disruptions and temporary bypass scenarios to help identify the best solution for both the business and operations.Participates in Major Incident Recovery Teams and Technical Recovery Teams as required, representing the business while providing impacts and updating the client.Follows the ITIL (IT Infrastructure Library) process in reporting incidents and problems to ensure a consistent approach is taken in managing issues.Participates in regular customer service reviews to share service insight and gain client perspective of the service provided.Is available 24x7 (scheduled oncall) for major issues having business implications to ensure client interests are appropriately represented. Possesses the ability to effectively translate business speak to technical and vise-versa to ensure ongoing communications are clearly understood by all parties.Managing the day-to-day activities of the Problem processProviding oversight on the progress of root cause investigation performed by Level 2 and 3Provides stakeholder communication on Active problems and their investigation progressEnsure the Coordination for resolution of problems goes through Change ManagementReview problems to check for quality and completeness for problems within support scopeDrives the efficiency and effectiveness of the Problem Management process & Discover continual service improvement opportunitiesCoordinate and oversee the management of WMT owned problem recordsEnsure Problem Records are assigned, properly documented, and closed/updated as per Problem Governance GuidelinesMonitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.• Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.• Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables. • Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery. • Supports deployment activities, managing implementation issues to resolution. • Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution. Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment. Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available. Collaborates and engages with the appropriate areas across the bank. Develops or helps to develop the knowledge assets required for the operation. Promotes adherence to standards and industry best practices. Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas. Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology. Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learningQualifications:Typically 4-7 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.Technical and/or business functional knowledge of systems, tools, timing, and dependencies.Deep knowledge and technical proficiency gained through extensive education and business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

ABOUT USWe're one of Canada's largest pension investment managers, with CAD$243.7 billion of net assets as at March 31, 2023. We invest funds for the pension plans of the federal public service, the Canadian Forces, the Royal Canadian Mounted Police and the Reserve Force. Headquartered in Ottawa, PSP Investments has its principal business office in Montreal and offices in New York, London and Hong Kong. Capturing and leading complex global investments requires us to work as one to seize valuable opportunities, in close collaboration with some of the world's top companies. At PSP, you'll join a team of motivated and engaged professionals, dedicated to propelling our organization further than ever before.EXPERIENCE THE EDGE At PSP, we encourage our employees to grow, forge powerful relationships, contribute and fuel inspired investment launchpads. We are committed to a culture that fosters collaboration and allows us to think beyond, in an interconnected way. We advocate for our employees to speak-up, learn, experiment, share, and be part of an inclusive work environment where diversity is embraced.ABOUT THE TEAMAs a member of PSP Investments' Legal Affairs department and ATIP Office, the incumbent will, under the direction and supervision of the Privacy Counsel and ATIP Counsel, and in collaboration with other members of the team, support activities relating to PSP's compliance with the Access to Information Act and privacy laws applicable to its operations in Canada, the United States, the United Kingdom and Hong Kong. ABOUT YOUR ROLE As an Analyst, Access to Information and Privacy (ATIP), you'll: Triage and process ATIP requests received by PSP Investments and its wholly-owned subsidiaries, including tasking OPIs, conducting internal and external consultations, applying appropriate exemptions, and interacting with requesters to answer questions or request clarificationsOrganize and prepare documents requested for disclosure, document considerations for the application of exemptions and extensions, and prepare notice and decision letters to requesters within the required timelinesCoordinate and send responses to informal requests submitted through the Open Government portalProvide advice and recommendations on privacy requirements for projects involving personal information. Perform and document privacy impact and vendor assessments, as required by the Privacy Act (Canada), the GDPR and other privacy laws applicable to PSP.Provide assistance with investigating, mitigating and documenting privacy breaches, and with breach reporting requirements as necessaryProvide assistance with the ATIP Office's internal training and awareness activitiesSupport the updates and management of privacy documentation, such as privacy policies, procedures and notices, as well as PSP's personal information inventory and Information Holdings (InfoSource)Keep ATIP trackers up to date, and generate reports and extract data from the ATIP trackers for KPI reporting as needed. Monitor ATIP shared mailboxes and flag important items to ATIP team, in a timely mannerCoordinate with stakeholders including TBS and wholly-owned subsidiaries for requests, breaches and reporting requirements (including information sharing, answering questions and ensuring ATIP statistical and annual reports are prepared)Save relevant documents and emails in the appropriate repositories accordingly in a timely mannerParticipate in training sessions, monitor relevant ATIP portals and publications, and communicate relevant information, postings or documentation with the ATIP teamPrepare and submit various monthly, quarterly and annual reportsWHAT YOU'LL NEEDBachelor's degree in relevant fieldIAPP or other privacy professional certification will be considered an asset.Practical experience in the fields of access to information and privacy preferably in a federal government institutionKnowledge of the Canadian ATIP ActsStrong technical skills with Microsoft Office and Adobe Writer and similar toolsUnderstanding of Canadian government organizationsStrong interpersonal and communications skillsAbility to independently and proactively set priorities and follow up with relevant parties to meet strict deadlines, while managing a large workloadVery good judgment, tact and finely tuned sense of professionalism and ethicsExcellent analytical and research abilityAttention to detail and keen sense of responsibilityAbility to work well either alone or within a team, adaptable and flexibleRespectful and appreciative of diversitInterest and ability to continuously learn and developBilingualism: English and French (frequent interactions in English with PSP employees based in our offices in Hong Kong, London and New York, and interactions in French with employees in our local offices in Montreal and Ottawa)We offer a tailored employee experience and competitive total rewards and benefits package* designed to attract and retain global diverse talent, reward performance, and reinforce business strategies and priorities. Beyond salary and incentive pay eligibility, you have access to:Investment in career development Comprehensive group insurance plans Unlimited access to virtual healthcare services and wellness programs Competitive pension plans Vacation days available on day one with additional days on milestone service anniversaries, and summer Friday afternoons off Inclusive paid parental leave policy: up to 26 weeks for primary caregivers, 5 weeks for secondary caregivers A hybrid work model with a mix of in-office and remote days*Benefits package may vary based on your employee type.At PSP, we aim to provide an inclusive workplace where we leverage diversity and where everyone feels valued, safe, respected and empowered to grow. As part of this leadership commitment, we strongly encourage applications from all qualified applicants and strive to offer an inclusive and accessible candidate experience. If you require any accommodation for any part of the recruitment process, please let us know.

The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action! Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAre WSP What you can expect to do here: Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located. If necessary, transfer requests and incidents to a more specialized level of support. Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible. Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment. Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible. Participate in office deployment, relocation and renovation projects. Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.). Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time. Maintain the inventory of IT assets in the CMDB rigorously. If necessary, help resolve IT incidents remotely. Participate in computer performance testing, report and documentation. Guide and train the users on best practices whenever possible and needed. Develop collaborative relationships with end users to personalize and improve the service. Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems. Maintain and improve the IT work desk, stockroom, etc. Contribute to the documentation of IT incident resolution processes. Participate in the development of long-term strategies and planning for the future needs of IT services. Other assigned tasks. Information Security Technician Requirements and Responsibilities: Maintain network security by regularly monitoring all access points and providing vulnerability reports to management. Issue IDs and monitor access; assist clients with password creation and usage. Assist in auditing access throughout systems/applications and ensure access is at appropriate levels. Analyze systems, security controls, and event logs to detect nefarious activity. Assist in building documentation of existing processes and exceptions based on audit findings. Collaborate with Corporate Security personnel to ensure security of new projects. Audit the company's security controls to ensure they are working correctly. Take advantage of educational opportunities to keep job knowledge updated. Work with multiple stakeholders (internal and external) to assess and identify security compliance gaps and propose technical and operational remediation solutions. Help with testing of installed equipment and provide basic programming etc. Assist in performing preventive maintenance and repair. What you'll bring to WSP: A very strong desire to serve and help users. A marked interest and a great curiosity towards information technologies. Able to communicate clearly orally and in writing. Know how to manage priorities and customer expectations. 2 to 5 years of experience as a level 2 support technician. Must be eligible for Canadian federal government Secret level clearance (individual must have 10 full years of verifiable history in Canada, USA, UK, New Zealand and/or Australia to be eligible). Assets: Degree or certificate in computer science or other computer-related discipline. A+, Network Plus or Help Desk Institute certification. Proficiency in Microsoft Office 365 and common office tools/software. Knowledge of ServiceNow. Knowledge of ITIL processes. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.