Overview of salaries statistics of the profession "Exploratory Test Analyst in Canada"

Our valued public sector client is looking for a Senior ERP Functional Analyst (SAP Funds Management) to support, stabilize, enhance, and improve the SAP Solution for a large government departement Provide expertise, perform the exploratory and preparation work, and assist in stabilizing the system, and prepare for the migration to SAP S/4HANA the successor of SAP R/3 and SAP ERP optimization for SAP’s in-memory database. Essential Skills: The ERP Functional Analyst - SAP - Funds Management (FM) (Level 3) must, without limitation, perform any combination of the following tasks during the Run and Stabilization phases: Lead the SAP FM team in developing requirements, designs and configuration, documentation and testing of Reports Interface Conversion Enhancement Forms Workflow (RICEFW). Participate and provide guidance in the development of functional plans, directives, standards and procedures related to SAP FM; Provide guidance on eventual migration to S4 HANA. Management, Budgeting and Forecasting and FM integration of these process with other SAP modules in particular integration with SAP Vendor Invoice Management with OpenText, SAP Travel Management and Process Automation using SAP Workflows; conduct design walk-thru sessions, as required, with the technical and functional teams on enhancements and continuous improvements to the budgeting and forecasting (BI-IP ) solution and it’s integration with FM module. Provide expertise and guidance in troubleshooting and fixing incidents/problems as they may occur during the deployment and testing of the FM integration with the myEMS (SAP) solution. This includes but is not limited to liaising with the software vendor (SAP via OSS) to triage, document, escalate and address FM integration issues with all software components, in particular VIM, Portal, BI-IP, SAP Travel Management; Provide guidance and advice on SAP best practices as they relate to the SAP FM processes and integration of these process with other SAP modules in particular integration with SAP Process Integration using SAP Workflows with Business Rules Framework plus (BRF+); Provide expertise and guidance in troubleshooting and fixing incidents/problems as they may occur during the deployment and testing of the FM integration with the myEMS (SAP) solution. Liaising with the software vendor (SAP via OSS) to triage, document, escalate and address FM integration issues with all software components, in particular VIM, Enterprise Portal and Workflows. Develop a comprehensive suite of test scripts to support the testing of business process requirements, support the overall testing strategy, including participation in multiple test plans and the resolution of test issues using HP ALM. Apply

Mgr, Collection Optimization Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.Credit Operations is looking for a dynamic, influential and results driven leader as Manager, Collection Optimization reporting directly to the Sr Mgr Collection Strategy & Credit Ops. This position involves utilizing analytics and PMML models to drive our collection strategy and coordinate the implementation of collection activities (SMS, email, dial) to achieve the best possible outcome.This opportunity is for individuals who like to solve complex trade off problems and thinking outside the box in a fast paced and always evolving market. Our customers are at the forefront of everything we do and the incumbent will be responsible to test new tactics to align "personalized" treatment based on customer behavior. The successful candidate will play a key role in helping our organization achieve our strategic goals while balancing business constraints.What you'll be doing: • Manage all collection strategy execution as designed from concept, development and refinement. • Exploratory A/B testing to improve and deploy treatment that is best aligned to desired outcome. • Continues monitoring to ensure all collection activity is compliant to CRTC WCoC/ICoC requirements and CASL. • Oversee and collaborate with Analyst, Manager and above in the Collection Strategy, Performance, Capacity Planning and Dialer teams to execute desired treatment as per strategy design. • Role is highly dependent on a subject matter expert that understands implications and impact of changes to channel type and frequency. Must be able to balance business constraints and goals (costs, capacity and desired outcome - lower churn/bad debt reduction/dollars collected) to improve collection outcome. • Provide input and support to build business cases that impact collection strategy and present them when seeking approval. • Collaborate on execution of new scores / models in order to optimize target segments • Support end to end loss mitigation campaign process which includes but not limited to monitoring of performance results, maintain optimal target customer segments and adjust communication channel to keep engagement and response high • Knowledge share, expand SME across the team, create backup and continuity in program support.What you'll bring: • 3+ years experience in Dialer/Digital strategy execution within credit operations or risk management in banking/telecommunications industry is required. • 3+ years experience with SAS/SQL and ALI (Contact AI/CallTech and OnQ) is required. • 1+ years of management experience is preferred. • Experience balancing call centre metrics and business KPIs is preferred. • Post-secondary degree in Business, Finance, Statistics, Mathematics or other quantitative field is preferred • Experience with Experian Software (PCCM Dynamic and MarketSwitch Optimization/Power Curve) is preferred. • Ability to distill and communicate complex analytic recommendations to both technical and non-technical stakeholders, both orally and in written presentation • Strategic thinking: capable of providing clear, balanced advice/counsel on a broad range of strategic and complex management, product and go to market issues. • Metrics driven, with strong risk management and analytical capabilities in situations of increasing complexity. • Results oriented. Demonstrated ability to effectively manage multiple projects and priorities simultaneously.As part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks. Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 333 Bloor Street East (824), Toronto, ON Travel Requirements: Up to 10% Posting Category/Function: Call Centre Operations & Credit Operations and Fraud Management Requisition ID: 301453 #LI-JC1At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:CorporateLocation: Toronto, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Call Center, Testing, Bank, Banking, Developer, Customer Service, Technology, Finance

Our client is looking for a Junior Quality Assurance Analyst specializing in leading or assisting with the automation of UI tests using Cypress (JavaScript) for a data entry web application.Must Haves:3+ years automation of UI tests using Cypress.Ideating and coding test scenarios, monitoring test execution, managing pipeline.University Degree specifically in Computer Science or Software Engineering.Nice to Haves:Manual exploratory testingUnderstanding of basic relational database designMobile automated UI testing of native iOS and/or Android appsAgile/ScrumMicrosoft Dev Ops to track workResponsibilities:Participate in using Cypress to document and automate regressive test cases.Testing cloud-based commercially available software Apply

Sr. Dialer Analyst At Rogers, we put our customers first in everything we do! We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we're passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity: What you will be doing: Monthly tracking, analyzing, and reporting of key outbound business performance indicator results for all Rogers products lines such as Rogers Wireless/ Cable / Fido Liaise closely with Inbound Workforce Management to ensure alignment to Inbound service level objectives and outbound hours availability. Execute and develop reporting to understand and analyze areas of performance optimization. (eg. reducing abandonment rate/ increasing occupancy/ increasing right time of day dialing/ outbound staffing recommendations and skill profiles) Maintain daily outbound forecasting models and revise assumptions as determined through performance management of key drivers (trending volumes/ connect rates/ AHT/ occupancy) Real time support and dailycommunication of outboundresults to various Leadership groups Identifying root cause of positive and negative changes in performance and communicate impacts on call center performance and dialer operations including short and long termrecommendations. Change management- Technical Lead in the management of change across all product lines including outsourcers to effectively test / implement and manage calling campaigns / dialing lists Test and validate any business requirements for new business and infrastructure improvements. Liaise closely with IT groups to understand impacts of upcoming technical changes/ outages to Credit Operations critical systems and communicate / provide recommendations to business owners as related to outbound operations. Forward thinking with the ability to consider and strategize about customer experience and business challenges and proactively propose solutions. Act as a subject matter expert on outbound dialer performance and overall campaign management nationally Triage all major departmental technical issues as it relates to Call Routing and Dialer Perform other duties and special projects as required such as champion-challenger testing and other exploratory exercises to identify performance opportunities. Monitor dialer performance in real time and support and troubleshoot dialer outages, idle time and technical issues when they arise. Coordinate multiple program list strategies and support Leadership with operational execution of various dialer programs for multiple stakeholders. Provide effective communication to questions, inquiries, and requests from the business via chatrooms and meetings in MS Teams Balance priorities of each business channel and support all stakeholders promptly and equitably. What you will bring: Post-secondary degree/diploma or 5 years work experience in same capacity. Advanced knowledge of outbound contact dialer environments, systems and reporting Outbound contact platform experience is required ALI CallTech and OnQ experience is an asset Collections or Telesales experience is an asset Intermediate/advanced knowledge of data structures & databases (Oracle, SQL, Unix) Excellent knowledge and proficiency in Microsoft Office suite of products (Excel, Word, PowerPoint, Access, Teams etc.) Self-starter with a positive attitude and determination to learn and improve skills on an ongoing basis Excellent communication, presentation, and interpersonal skills (written and oral) to interact effectively with multiple business channels and Senior Leadership Excellent organizational and time management skills to meet deadlines and handle changing priorities. Ability to manage multiple projects simultaneously and thrive in a fast-paced environment with competing priorities on short timelines Flexibility to work outside normal business hours including weekends / evenings and statutory holidays as required by the business Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style. Ability to distill and communicate complex analytic recommendations to both technical and non-technical stakeholders, both orally and in written presentation Strategic thinking: capable of providing clear, balanced advice/counsel on a broad range of strategic and complex management, product and go to market issues. Metrics driven, with strong risk management and analytical capabilities in situations of increasing complexity. Strong critical thinking skills combined with concrete, disciplined execution, as well as decisiveness and an action orientation. Very high ethics and respect for team, peers and clients alike. Champions and exhibits the Company corporate culture. Collaborative leader with demonstrated ability to impact and influence across various functions and groups at all levels of an organization. Ability to execute against multiple priorities and excel in a fast-paced, results-oriented work environment with great attention to detail. Demonstrated ability to effectively manage multiple projects and priorities simultaneously. Schedule: Full time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: Remote, Remote, Remote Travel Requirements: None Posting Category/Function: Call Centre Operations & Operations Support Requisition ID: 307315 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .Successful candidates will be required to complete a background check as part of the hiring process.Posting Notes: Customer ExperienceLocation: Toronto, ON, CA Richmond, BC, CA St. Albert, AB, CA Oshawa, ON, CA Belleville, ON, CA Kincardine, ON, CA Sherbrooke, QC, CA St Thomas, ON, CA Caraquet, NB, CA York, ON, CA Oakville, ON, CA Brossard, QC, CA Prince George, BC, CA Cochrane, AB, CA Lethbridge, AB, CA Thornhill, ON, CA Hamilton, ON, CA Peterborough, ON, CA Regina, SK, CA Squamish, BC, CA Markham, ON, CA New Minas, NS, CA Guelph, ON, CA Anjou, QC, CA Airdrie, AB, CA Fort McMurray, AB, CA Grand Falls-Windsor, NL, CA Levis, QC, CA Saint-Leonard, QC, CA Kanata, ON, CA Dartmouth, NS, CA Saint-Basile, NB, CA Halifax, NS, CA Pefferlaw, ON, CA Owen Sound, ON, CA Victoria, BC, CA Lasalle, QC, CA Whitby, ON, CA Timmins, ON, CA Whistler, BC, CA Winnipeg, MB, CA Newmarket, ON, CA Kelowna, BC, CA Niagara Falls, ON, CA Repentigny, QC, CA Vernon, BC, CA Barrie, ON, CA Burnaby, BC, CA Mississauga, ON, CA Laval, QC, CA Woodstock, ON, CA Sault Ste. Marie, ON, CA Cranbrook, BC, CA Bathurst, NB, CA Bedford, NS, CA Lower Sackville, NS, CA Chatham, ON, CA Amherst, NS, CA Bradford, ON, CA Edmonton, AB, CA Campbell River, BC, CA Grande Prairie, AB, CA Cornwall, ON, CA Vancouver, BC, CA McLeods, NB, CA Brantford, ON, CA Kingston, ON, CA St. John's, NL, CA Trois-Rivieres, QC, CA Glace Bay, NS, CA Saint-Bruno, QC, CA Keswick, ON, CA St Catharines, ON, CA London, ON, CA Grand-Sault/Grand Falls, NB, CA Ajax, ON, CA Surrey, BC, CA Dundas, ON, CA Midland, ON, CA Corner Brook, NL, CA St Peters, NS, CA Saint-Jerome, QC, CA Brooks, AB, CA Port Williams, NS, CA Waterloo, ON, CA Truro, NS, CA Granby, QC, CA Moncton, NB, CA Fredericton, NB, CA Ancaster, ON, CA Sydney, NS, CA Burlington, ON, CA Dorval, QC, CA Montreal, QC, CA North Vancouver, BC, CA Concord, ON, CA Edmundston, NB, CA Joliette, QC, CA Medicine Hat, AB, CA Gatineau, QC, CA Quebec, QC, CA Waterdown, ON, CA Orangeville, ON, CA West Vancouver, BC, CA Russell, ON, CA East York, ON, CA Keddys Corner, NS, CA Orleans, ON, CA Sarnia, ON, CA Gander, NL, CA Charlottetown, PE, CA Calgary, AB, CA Okotoks, AB, CA Tsawwassen, BC, CA Summerside, PE, CA Woodbridge, ON, CA Terrebonne, QC, CA Sudbury, ON, CA Unionville, ON, CA Fort Saskatchewan, AB, CA Kamloops, BC, CA Longueuil, QC, CA Beresford, NB, CA Langley, BC, CA Sherwood Park, AB, CA Fenelon Falls, ON, CA Aurora, ON, CA Pembroke, ON, CA Brandon, MB, CA Stouffville, ON, CA Stittsville, ON, CA Brampton, ON, CA Collingwood, ON, CA Pickering, ON, CA North Bay, ON, CA Port Perry, ON, CA Shediac, NB, CA Orillia, ON, CA Saint-Hubert, QC, CA Thunder Bay, ON, CA Saint-Jean-sur-Richelieu, QC, CA Courtice, ON, CA Miramichi, NB, CA Nanaimo, BC, CA Wetaskiwin, AB, CA Camrose, AB, CA Maple, ON, CA Gloucester, ON, CA Chateauguay, QC, CA Bracebridge, ON, CA Port Coquitlam, BC, CA Canmore, AB, CA Liverpool, NS, CA Mount Pearl, NL, CA Trenton, ON, CA Beloeil, QC, CA Duncan, BC, CA New Westminster, BC, CA Blainville, QC, CA Toronto, ON, CA Salaberry-de-Valleyfield, QC, CA Coquitlam, BC, CA Penticton, BC, CA Rocky View County, AB, CA Yarmouth, NS, CA Stratford, ON, CA Tillsonburg, ON, CA Bloomfield Station, PE, CA Dieppe, NB, CA Nepean, ON, CA Rosemere, QC, CA Richmond Hill, ON, CA Ottawa, ON, CA Courtenay, BC, CA Boisbriand, QC, CA Saskatoon, SK, CA Milton, ON, CA Scarborough, ON, CA Simcoe, ON, CA Chilliwack, BC, CA Etobicoke, ON, CA Abbotsford, BC, CA Saint John, NB, CA Pointe-Claire, QC, CA Bowmanville, ON, CA Red Deer, AB, CA Cambridge, ON, CA Lachine, QC, CA Saint-Laurent, QC, CA Oromocto, NB, CA North York, ON, CA Georgetown, ON, CA Strathmore, AB, CA Mont-Royal, QC, CA Windsor, ON, CA Kitchener, ON, CA Little Britain, ON, CA Vaudreuil-Dorion, QC, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Call Center, Change Management, Performance Management, Risk Management, Work from Home, Customer Service, Finance, Human Resources, Management, Contract Apply now »

Our client is looking for an Intermediate QA Analyst to perform manual testing on cross-platform devices for a promotional website project4 month contract; Fully remote; must work PST hoursMust haves:5+ years of experience in a QA Analyst roleSolid understanding of testing on cross-platform devices (Windows, macOS, Android & IOS)Fluent in FrenchNice to haves:Knowledge of JiraAPI testing and mobile testing Responsibilities:Prepare test plans, test cases and test summary reportsConduct functional, integration, regression and exploratory testingPerform API and mobile app testingEnsure quality of responsive websites, digital games, email campaigns and customer surveysEdit copy for emails, contests, online promotions and loyalty programs Apply